purecloudplatformclientv2 30.0.0 → 30.1.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/README.md +2 -2
- data/docs/ConversationsApi.md +60 -0
- data/docs/CreateActivityCodeRequest.md +3 -3
- data/docs/JsonNode.md +1 -1
- data/docs/RoutingApi.md +259 -0
- data/docs/UserLanguageEntityListing.md +22 -0
- data/docs/UserRoutingLanguage.md +18 -0
- data/docs/UserRoutingLanguagePost.md +16 -0
- data/docs/UsersApi.md +259 -0
- data/docs/ViewFilter.md +22 -11
- data/docs/WorkforceManagementApi.md +14 -14
- data/lib/purecloudplatformclientv2.rb +3 -0
- data/lib/purecloudplatformclientv2/api/conversations_api.rb +65 -0
- data/lib/purecloudplatformclientv2/api/routing_api.rb +330 -0
- data/lib/purecloudplatformclientv2/api/users_api.rb +330 -0
- data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +14 -14
- data/lib/purecloudplatformclientv2/api_client.rb +1 -1
- data/lib/purecloudplatformclientv2/models/create_activity_code_request.rb +0 -15
- data/lib/purecloudplatformclientv2/models/json_node.rb +17 -17
- data/lib/purecloudplatformclientv2/models/reporting_export_job_request.rb +2 -2
- data/lib/purecloudplatformclientv2/models/reporting_export_job_response.rb +2 -2
- data/lib/purecloudplatformclientv2/models/user_language_entity_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/user_routing_language.rb +346 -0
- data/lib/purecloudplatformclientv2/models/user_routing_language_post.rb +291 -0
- data/lib/purecloudplatformclientv2/models/view_filter.rb +313 -15
- data/lib/purecloudplatformclientv2/version.rb +1 -1
- metadata +8 -2
checksums.yaml
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---
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SHA1:
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metadata.gz:
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data.tar.gz:
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metadata.gz: '05168040eba6b25e5235474e8bfbf81f0d386586'
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data.tar.gz: a62c28dac8fc699fafbf65c5edec49dc2952b3db
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metadata.gz: d095d608a6aea0f8b0b75335b37c3ca5d5177c56adf30e3c5276e045946f13e5278c0830a2288902386f7e1f29342972d70249db3a10a75bf556897244b49ab4
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data.tar.gz: e573a5c538f13532d85e57268be24724b0f555581dfa6778002c973136af919a7c1d042b04c15f7b81d205efc70e0439b2495611f0e7fee17643595eae9b2fd0
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data/README.md
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---
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title: PureCloud Ruby Gem
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---
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-

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Documentation can be found at [https://developer.mypurecloud.com/api/rest/client-libraries/ruby/](https://developer.mypurecloud.com/api/rest/client-libraries/ruby/)
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@@ -10,7 +10,7 @@ Documentation can be found at [https://developer.mypurecloud.com/api/rest/client
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### from rubygems.org
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~~~ ruby
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gem install 'purecloudplatformclientv2', '~> 30.
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gem install 'purecloudplatformclientv2', '~> 30.1.0'
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~~~
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### Install from Git
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data/docs/ConversationsApi.md
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[**post_analytics_conversation_details_properties**](ConversationsApi.html#post_analytics_conversation_details_properties) | Index conversation properties
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[**post_analytics_conversations_aggregates_query**](ConversationsApi.html#post_analytics_conversations_aggregates_query) | Query for conversation aggregates
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[**post_analytics_conversations_details_query**](ConversationsApi.html#post_analytics_conversations_details_query) | Query for conversation details
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[**post_conversation_disconnect**](ConversationsApi.html#post_conversation_disconnect) | Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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[**post_conversation_participant_callbacks**](ConversationsApi.html#post_conversation_participant_callbacks) | Create a new callback for the specified participant on the conversation.
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[**post_conversation_participant_digits**](ConversationsApi.html#post_conversation_participant_digits) | Sends DTMF to the participant
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[**post_conversation_participant_replace**](ConversationsApi.html#post_conversation_participant_replace) | Replace this participant with the specified user and/or address
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<a name="post_conversation_disconnect"></a>
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## -String** post_conversation_disconnect(conversation_id)
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Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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Wraps POST /api/v2/conversations/{conversationId}/disconnect
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### Example
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~~~ruby
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# load the gem
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require 'purecloudplatformclientv2'
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# setup authorization
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
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PureCloud.configure do |config|
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config.access_token = @authToken
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end
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api_instance = PureCloud::ConversationsApi.new
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conversation_id = "conversation_id_example" # String | conversation ID
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begin
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#Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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result = api_instance.post_conversation_disconnect(conversation_id)
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p result
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rescue PureCloud::ApiError => e
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puts "Exception when calling ConversationsApi->post_conversation_disconnect: #{e}"
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end
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~~~
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### Parameters
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Name | Type | Description | Notes
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------------- | ------------- | ------------- | -------------
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**conversation_id** | **String**| conversation ID | |
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{: class="table table-striped"}
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### Return type
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**String**
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### HTTP request headers
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- **Content-Type**: application/json
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- **Accept**: application/json
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<a name="post_conversation_participant_callbacks"></a>
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## - post_conversation_participant_callbacks(conversation_id, participant_id, opts)
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|------------ | ------------- | ------------- | -------------|
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| **name** | **String** | The name of the activity code | |
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| **category** | **String** | The activity code's category | |
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| **length_in_minutes** | **Integer** | The default length of the activity in minutes | |
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| **counts_as_paid_time** | **BOOLEAN** | Whether an agent is paid while performing this activity | |
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| **counts_as_work_time** | **BOOLEAN** | Indicates whether or not the activity should be counted as work time | |
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| **length_in_minutes** | **Integer** | The default length of the activity in minutes | [optional] |
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| **counts_as_paid_time** | **BOOLEAN** | Whether an agent is paid while performing this activity | [optional] |
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| **counts_as_work_time** | **BOOLEAN** | Indicates whether or not the activity should be counted as work time | [optional] |
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| **agent_time_off_selectable** | **BOOLEAN** | Whether an agent can select this activity code when creating or editing a time off request | [optional] |
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{: class="table table-striped"}
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data/docs/JsonNode.md
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| **boolean** | **BOOLEAN** | | [optional] |
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| **number** | **BOOLEAN** | | [optional] |
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| **float** | **BOOLEAN** | | [optional] |
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| **floating_point_number** | **BOOLEAN** | | [optional] |
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| **container_node** | **BOOLEAN** | | [optional] |
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| **missing_node** | **BOOLEAN** | | [optional] |
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| **pojo** | **BOOLEAN** | | [optional] |
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| **integral_number** | **BOOLEAN** | | [optional] |
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| **floating_point_number** | **BOOLEAN** | | [optional] |
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| **short** | **BOOLEAN** | | [optional] |
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| **int** | **BOOLEAN** | | [optional] |
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| **long** | **BOOLEAN** | | [optional] |
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data/docs/RoutingApi.md
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[**delete_routing_sms_phonenumber**](RoutingApi.html#delete_routing_sms_phonenumber) | Delete a phone number provisioned for SMS.
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[**delete_routing_utilization**](RoutingApi.html#delete_routing_utilization) | Delete utilization settings and revert to system defaults.
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[**delete_routing_wrapupcode**](RoutingApi.html#delete_routing_wrapupcode) | Delete wrap-up code
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[**delete_user_routinglanguage**](RoutingApi.html#delete_user_routinglanguage) | Remove routing language from user
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[**delete_user_routingskill**](RoutingApi.html#delete_user_routingskill) | Remove routing skill from user
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[**get_routing_email_domain**](RoutingApi.html#get_routing_email_domain) | Get domain
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[**get_routing_email_domain_route**](RoutingApi.html#get_routing_email_domain_route) | Get a route
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[**get_routing_utilization**](RoutingApi.html#get_routing_utilization) | Get the utilization settings.
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[**get_routing_wrapupcode**](RoutingApi.html#get_routing_wrapupcode) | Get details about this wrap-up code.
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[**get_routing_wrapupcodes**](RoutingApi.html#get_routing_wrapupcodes) | Get list of wrapup codes.
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[**get_user_routinglanguages**](RoutingApi.html#get_user_routinglanguages) | List routing language for user
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[**get_user_routingskills**](RoutingApi.html#get_user_routingskills) | List routing skills for user
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[**patch_routing_queue_user**](RoutingApi.html#patch_routing_queue_user) | Update the ring number of joined status for a User in a Queue
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[**patch_routing_queue_users**](RoutingApi.html#patch_routing_queue_users) | Join or unjoin a set of users for a queue
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[**patch_user_routinglanguage**](RoutingApi.html#patch_user_routinglanguage) | Update routing language proficiency or state.
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[**post_analytics_queues_observations_query**](RoutingApi.html#post_analytics_queues_observations_query) | Query for queue observations
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[**post_routing_email_domain_routes**](RoutingApi.html#post_routing_email_domain_routes) | Create a route
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[**post_routing_email_domains**](RoutingApi.html#post_routing_email_domains) | Create a domain
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[**post_routing_sms_addresses**](RoutingApi.html#post_routing_sms_addresses) | Provision an Address for SMS
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[**post_routing_sms_phonenumbers**](RoutingApi.html#post_routing_sms_phonenumbers) | Provision a phone number for SMS
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[**post_routing_wrapupcodes**](RoutingApi.html#post_routing_wrapupcodes) | Create a wrap-up code
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[**post_user_routinglanguages**](RoutingApi.html#post_user_routinglanguages) | Add routing language to user
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[**post_user_routingskills**](RoutingApi.html#post_user_routingskills) | Add routing skill to user
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[**put_routing_email_domain_route**](RoutingApi.html#put_routing_email_domain_route) | Update a route
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[**put_routing_message_recipient**](RoutingApi.html#put_routing_message_recipient) | Update a recipient
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<a name="delete_user_routinglanguage"></a>
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## - delete_user_routinglanguage(user_id, language_id)
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Remove routing language from user
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Wraps DELETE /api/v2/users/{userId}/routinglanguages/{languageId}
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### Example
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~~~ruby
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# load the gem
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require 'purecloudplatformclientv2'
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# setup authorization
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
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PureCloud.configure do |config|
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config.access_token = @authToken
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end
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api_instance = PureCloud::RoutingApi.new
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user_id = "user_id_example" # String | User ID
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language_id = "language_id_example" # String | languageId
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begin
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#Remove routing language from user
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api_instance.delete_user_routinglanguage(user_id, language_id)
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rescue PureCloud::ApiError => e
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puts "Exception when calling RoutingApi->delete_user_routinglanguage: #{e}"
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end
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~~~
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### Parameters
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Name | Type | Description | Notes
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------------- | ------------- | ------------- | -------------
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**user_id** | **String**| User ID | |
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**language_id** | **String**| languageId | |
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{: class="table table-striped"}
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### Return type
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nil (empty response body)
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### HTTP request headers
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- **Content-Type**: application/json
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- **Accept**: application/json
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<a name="delete_user_routingskill"></a>
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## - delete_user_routingskill(user_id, skill_id)
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<a name="get_user_routinglanguages"></a>
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## -[**UserLanguageEntityListing**](UserLanguageEntityListing.html) get_user_routinglanguages(user_id, opts)
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List routing language for user
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Wraps GET /api/v2/users/{userId}/routinglanguages
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### Example
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~~~ruby
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# load the gem
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require 'purecloudplatformclientv2'
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# setup authorization
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
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PureCloud.configure do |config|
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config.access_token = @authToken
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end
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api_instance = PureCloud::RoutingApi.new
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user_id = "user_id_example" # String | User ID
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opts = {
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page_size: 25, # Integer | Page size
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page_number: 1, # Integer | Page number
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sort_order: "ASC" # String | Ascending or descending sort order
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}
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begin
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#List routing language for user
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result = api_instance.get_user_routinglanguages(user_id, opts)
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p result
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rescue PureCloud::ApiError => e
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puts "Exception when calling RoutingApi->get_user_routinglanguages: #{e}"
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end
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~~~
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### Parameters
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Name | Type | Description | Notes
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------------- | ------------- | ------------- | -------------
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**user_id** | **String**| User ID | |
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**page_size** | **Integer**| Page size | [optional] [default to 25] |
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**page_number** | **Integer**| Page number | [optional] [default to 1] |
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**sort_order** | **String**| Ascending or descending sort order | [optional] [default to ASC]<br />**Values**: ascending, descending |
|
2152
|
+
{: class="table table-striped"}
|
2153
|
+
|
2154
|
+
|
2155
|
+
### Return type
|
2156
|
+
|
2157
|
+
[**UserLanguageEntityListing**](UserLanguageEntityListing.html)
|
2158
|
+
|
2159
|
+
### HTTP request headers
|
2160
|
+
|
2161
|
+
- **Content-Type**: application/json
|
2162
|
+
- **Accept**: application/json
|
2163
|
+
|
2164
|
+
|
2165
|
+
|
2034
2166
|
<a name="get_user_routingskills"></a>
|
2035
2167
|
|
2036
2168
|
## -[**UserSkillEntityListing**](UserSkillEntityListing.html) get_user_routingskills(user_id, opts)
|
@@ -2225,6 +2357,71 @@ Name | Type | Description | Notes
|
|
2225
2357
|
|
2226
2358
|
|
2227
2359
|
|
2360
|
+
<a name="patch_user_routinglanguage"></a>
|
2361
|
+
|
2362
|
+
## -[**UserRoutingLanguage**](UserRoutingLanguage.html) patch_user_routinglanguage(user_id, language_id, body)
|
2363
|
+
|
2364
|
+
Update routing language proficiency or state.
|
2365
|
+
|
2366
|
+
|
2367
|
+
|
2368
|
+
Wraps PATCH /api/v2/users/{userId}/routinglanguages/{languageId}
|
2369
|
+
|
2370
|
+
|
2371
|
+
### Example
|
2372
|
+
~~~ruby
|
2373
|
+
# load the gem
|
2374
|
+
require 'purecloudplatformclientv2'
|
2375
|
+
# setup authorization
|
2376
|
+
@secret = ENV['PURECLOUD_SECRET']
|
2377
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
2378
|
+
environment = "mypurecloud.com"
|
2379
|
+
|
2380
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
2381
|
+
|
2382
|
+
PureCloud.configure do |config|
|
2383
|
+
config.access_token = @authToken
|
2384
|
+
end
|
2385
|
+
|
2386
|
+
api_instance = PureCloud::RoutingApi.new
|
2387
|
+
|
2388
|
+
user_id = "user_id_example" # String | User ID
|
2389
|
+
|
2390
|
+
language_id = "language_id_example" # String | languageId
|
2391
|
+
|
2392
|
+
body = PureCloud::UserRoutingLanguage.new # UserRoutingLanguage | Language
|
2393
|
+
|
2394
|
+
|
2395
|
+
begin
|
2396
|
+
#Update routing language proficiency or state.
|
2397
|
+
result = api_instance.patch_user_routinglanguage(user_id, language_id, body)
|
2398
|
+
p result
|
2399
|
+
rescue PureCloud::ApiError => e
|
2400
|
+
puts "Exception when calling RoutingApi->patch_user_routinglanguage: #{e}"
|
2401
|
+
end
|
2402
|
+
~~~
|
2403
|
+
|
2404
|
+
### Parameters
|
2405
|
+
|
2406
|
+
Name | Type | Description | Notes
|
2407
|
+
------------- | ------------- | ------------- | -------------
|
2408
|
+
**user_id** | **String**| User ID | |
|
2409
|
+
**language_id** | **String**| languageId | |
|
2410
|
+
**body** | [**UserRoutingLanguage**](UserRoutingLanguage.html)| Language | |
|
2411
|
+
{: class="table table-striped"}
|
2412
|
+
|
2413
|
+
|
2414
|
+
### Return type
|
2415
|
+
|
2416
|
+
[**UserRoutingLanguage**](UserRoutingLanguage.html)
|
2417
|
+
|
2418
|
+
### HTTP request headers
|
2419
|
+
|
2420
|
+
- **Content-Type**: application/json
|
2421
|
+
- **Accept**: application/json
|
2422
|
+
|
2423
|
+
|
2424
|
+
|
2228
2425
|
<a name="post_analytics_queues_observations_query"></a>
|
2229
2426
|
|
2230
2427
|
## -[**QualifierMappingObservationQueryResponse**](QualifierMappingObservationQueryResponse.html) post_analytics_queues_observations_query(body)
|
@@ -2887,6 +3084,68 @@ Name | Type | Description | Notes
|
|
2887
3084
|
|
2888
3085
|
|
2889
3086
|
|
3087
|
+
<a name="post_user_routinglanguages"></a>
|
3088
|
+
|
3089
|
+
## -[**UserRoutingLanguage**](UserRoutingLanguage.html) post_user_routinglanguages(user_id, body)
|
3090
|
+
|
3091
|
+
Add routing language to user
|
3092
|
+
|
3093
|
+
|
3094
|
+
|
3095
|
+
Wraps POST /api/v2/users/{userId}/routinglanguages
|
3096
|
+
|
3097
|
+
|
3098
|
+
### Example
|
3099
|
+
~~~ruby
|
3100
|
+
# load the gem
|
3101
|
+
require 'purecloudplatformclientv2'
|
3102
|
+
# setup authorization
|
3103
|
+
@secret = ENV['PURECLOUD_SECRET']
|
3104
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
3105
|
+
environment = "mypurecloud.com"
|
3106
|
+
|
3107
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
3108
|
+
|
3109
|
+
PureCloud.configure do |config|
|
3110
|
+
config.access_token = @authToken
|
3111
|
+
end
|
3112
|
+
|
3113
|
+
api_instance = PureCloud::RoutingApi.new
|
3114
|
+
|
3115
|
+
user_id = "user_id_example" # String | User ID
|
3116
|
+
|
3117
|
+
body = PureCloud::UserRoutingLanguagePost.new # UserRoutingLanguagePost | Language
|
3118
|
+
|
3119
|
+
|
3120
|
+
begin
|
3121
|
+
#Add routing language to user
|
3122
|
+
result = api_instance.post_user_routinglanguages(user_id, body)
|
3123
|
+
p result
|
3124
|
+
rescue PureCloud::ApiError => e
|
3125
|
+
puts "Exception when calling RoutingApi->post_user_routinglanguages: #{e}"
|
3126
|
+
end
|
3127
|
+
~~~
|
3128
|
+
|
3129
|
+
### Parameters
|
3130
|
+
|
3131
|
+
Name | Type | Description | Notes
|
3132
|
+
------------- | ------------- | ------------- | -------------
|
3133
|
+
**user_id** | **String**| User ID | |
|
3134
|
+
**body** | [**UserRoutingLanguagePost**](UserRoutingLanguagePost.html)| Language | |
|
3135
|
+
{: class="table table-striped"}
|
3136
|
+
|
3137
|
+
|
3138
|
+
### Return type
|
3139
|
+
|
3140
|
+
[**UserRoutingLanguage**](UserRoutingLanguage.html)
|
3141
|
+
|
3142
|
+
### HTTP request headers
|
3143
|
+
|
3144
|
+
- **Content-Type**: application/json
|
3145
|
+
- **Accept**: application/json
|
3146
|
+
|
3147
|
+
|
3148
|
+
|
2890
3149
|
<a name="post_user_routingskills"></a>
|
2891
3150
|
|
2892
3151
|
## -[**UserRoutingSkill**](UserRoutingSkill.html) post_user_routingskills(user_id, body)
|
@@ -0,0 +1,22 @@
|
|
1
|
+
---
|
2
|
+
title: UserLanguageEntityListing
|
3
|
+
---
|
4
|
+
## PureCloud::UserLanguageEntityListing
|
5
|
+
|
6
|
+
## Properties
|
7
|
+
|
8
|
+
|Name | Type | Description | Notes|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
10
|
+
| **entities** | [**Array<UserRoutingLanguage>**](UserRoutingLanguage.html) | | [optional] |
|
11
|
+
| **page_size** | **Integer** | | [optional] |
|
12
|
+
| **page_number** | **Integer** | | [optional] |
|
13
|
+
| **total** | **Integer** | | [optional] |
|
14
|
+
| **self_uri** | **String** | | [optional] |
|
15
|
+
| **first_uri** | **String** | | [optional] |
|
16
|
+
| **previous_uri** | **String** | | [optional] |
|
17
|
+
| **next_uri** | **String** | | [optional] |
|
18
|
+
| **last_uri** | **String** | | [optional] |
|
19
|
+
| **page_count** | **Integer** | | [optional] |
|
20
|
+
{: class="table table-striped"}
|
21
|
+
|
22
|
+
|