purecloudplatformclientv2 30.0.0 → 30.1.0
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- checksums.yaml +4 -4
- data/README.md +2 -2
- data/docs/ConversationsApi.md +60 -0
- data/docs/CreateActivityCodeRequest.md +3 -3
- data/docs/JsonNode.md +1 -1
- data/docs/RoutingApi.md +259 -0
- data/docs/UserLanguageEntityListing.md +22 -0
- data/docs/UserRoutingLanguage.md +18 -0
- data/docs/UserRoutingLanguagePost.md +16 -0
- data/docs/UsersApi.md +259 -0
- data/docs/ViewFilter.md +22 -11
- data/docs/WorkforceManagementApi.md +14 -14
- data/lib/purecloudplatformclientv2.rb +3 -0
- data/lib/purecloudplatformclientv2/api/conversations_api.rb +65 -0
- data/lib/purecloudplatformclientv2/api/routing_api.rb +330 -0
- data/lib/purecloudplatformclientv2/api/users_api.rb +330 -0
- data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +14 -14
- data/lib/purecloudplatformclientv2/api_client.rb +1 -1
- data/lib/purecloudplatformclientv2/models/create_activity_code_request.rb +0 -15
- data/lib/purecloudplatformclientv2/models/json_node.rb +17 -17
- data/lib/purecloudplatformclientv2/models/reporting_export_job_request.rb +2 -2
- data/lib/purecloudplatformclientv2/models/reporting_export_job_response.rb +2 -2
- data/lib/purecloudplatformclientv2/models/user_language_entity_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/user_routing_language.rb +346 -0
- data/lib/purecloudplatformclientv2/models/user_routing_language_post.rb +291 -0
- data/lib/purecloudplatformclientv2/models/view_filter.rb +313 -15
- data/lib/purecloudplatformclientv2/version.rb +1 -1
- metadata +8 -2
checksums.yaml
CHANGED
@@ -1,7 +1,7 @@
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---
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SHA1:
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metadata.gz:
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data.tar.gz:
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metadata.gz: '05168040eba6b25e5235474e8bfbf81f0d386586'
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data.tar.gz: a62c28dac8fc699fafbf65c5edec49dc2952b3db
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SHA512:
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metadata.gz:
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data.tar.gz:
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metadata.gz: d095d608a6aea0f8b0b75335b37c3ca5d5177c56adf30e3c5276e045946f13e5278c0830a2288902386f7e1f29342972d70249db3a10a75bf556897244b49ab4
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data.tar.gz: e573a5c538f13532d85e57268be24724b0f555581dfa6778002c973136af919a7c1d042b04c15f7b81d205efc70e0439b2495611f0e7fee17643595eae9b2fd0
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data/README.md
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---
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title: PureCloud Ruby Gem
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---
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![](http://ruby-gem-downloads-badge.herokuapp.com/purecloudplatformclientv2?label=30.
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![](http://ruby-gem-downloads-badge.herokuapp.com/purecloudplatformclientv2?label=30.1.0)
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Documentation can be found at [https://developer.mypurecloud.com/api/rest/client-libraries/ruby/](https://developer.mypurecloud.com/api/rest/client-libraries/ruby/)
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@@ -10,7 +10,7 @@ Documentation can be found at [https://developer.mypurecloud.com/api/rest/client
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### from rubygems.org
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~~~ ruby
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gem install 'purecloudplatformclientv2', '~> 30.
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gem install 'purecloudplatformclientv2', '~> 30.1.0'
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~~~
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### Install from Git
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data/docs/ConversationsApi.md
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[**post_analytics_conversation_details_properties**](ConversationsApi.html#post_analytics_conversation_details_properties) | Index conversation properties
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[**post_analytics_conversations_aggregates_query**](ConversationsApi.html#post_analytics_conversations_aggregates_query) | Query for conversation aggregates
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[**post_analytics_conversations_details_query**](ConversationsApi.html#post_analytics_conversations_details_query) | Query for conversation details
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[**post_conversation_disconnect**](ConversationsApi.html#post_conversation_disconnect) | Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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[**post_conversation_participant_callbacks**](ConversationsApi.html#post_conversation_participant_callbacks) | Create a new callback for the specified participant on the conversation.
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[**post_conversation_participant_digits**](ConversationsApi.html#post_conversation_participant_digits) | Sends DTMF to the participant
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[**post_conversation_participant_replace**](ConversationsApi.html#post_conversation_participant_replace) | Replace this participant with the specified user and/or address
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@@ -4450,6 +4451,65 @@ Name | Type | Description | Notes
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<a name="post_conversation_disconnect"></a>
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## -String** post_conversation_disconnect(conversation_id)
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Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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Wraps POST /api/v2/conversations/{conversationId}/disconnect
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### Example
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~~~ruby
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# load the gem
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require 'purecloudplatformclientv2'
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# setup authorization
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
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PureCloud.configure do |config|
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config.access_token = @authToken
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end
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api_instance = PureCloud::ConversationsApi.new
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conversation_id = "conversation_id_example" # String | conversation ID
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begin
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#Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
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result = api_instance.post_conversation_disconnect(conversation_id)
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p result
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rescue PureCloud::ApiError => e
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puts "Exception when calling ConversationsApi->post_conversation_disconnect: #{e}"
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end
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~~~
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### Parameters
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Name | Type | Description | Notes
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------------- | ------------- | ------------- | -------------
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**conversation_id** | **String**| conversation ID | |
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{: class="table table-striped"}
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### Return type
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**String**
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### HTTP request headers
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- **Content-Type**: application/json
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- **Accept**: application/json
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<a name="post_conversation_participant_callbacks"></a>
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## - post_conversation_participant_callbacks(conversation_id, participant_id, opts)
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@@ -9,9 +9,9 @@ title: CreateActivityCodeRequest
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|------------ | ------------- | ------------- | -------------|
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| **name** | **String** | The name of the activity code | |
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| **category** | **String** | The activity code's category | |
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| **length_in_minutes** | **Integer** | The default length of the activity in minutes | |
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| **counts_as_paid_time** | **BOOLEAN** | Whether an agent is paid while performing this activity | |
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| **counts_as_work_time** | **BOOLEAN** | Indicates whether or not the activity should be counted as work time | |
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| **length_in_minutes** | **Integer** | The default length of the activity in minutes | [optional] |
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| **counts_as_paid_time** | **BOOLEAN** | Whether an agent is paid while performing this activity | [optional] |
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| **counts_as_work_time** | **BOOLEAN** | Indicates whether or not the activity should be counted as work time | [optional] |
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| **agent_time_off_selectable** | **BOOLEAN** | Whether an agent can select this activity code when creating or editing a time off request | [optional] |
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{: class="table table-striped"}
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data/docs/JsonNode.md
CHANGED
@@ -12,11 +12,11 @@ title: JsonNode
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| **boolean** | **BOOLEAN** | | [optional] |
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| **number** | **BOOLEAN** | | [optional] |
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| **float** | **BOOLEAN** | | [optional] |
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| **floating_point_number** | **BOOLEAN** | | [optional] |
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| **container_node** | **BOOLEAN** | | [optional] |
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| **missing_node** | **BOOLEAN** | | [optional] |
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| **pojo** | **BOOLEAN** | | [optional] |
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| **integral_number** | **BOOLEAN** | | [optional] |
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| **floating_point_number** | **BOOLEAN** | | [optional] |
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| **short** | **BOOLEAN** | | [optional] |
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| **int** | **BOOLEAN** | | [optional] |
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| **long** | **BOOLEAN** | | [optional] |
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data/docs/RoutingApi.md
CHANGED
@@ -17,6 +17,7 @@ Method | Description
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[**delete_routing_sms_phonenumber**](RoutingApi.html#delete_routing_sms_phonenumber) | Delete a phone number provisioned for SMS.
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[**delete_routing_utilization**](RoutingApi.html#delete_routing_utilization) | Delete utilization settings and revert to system defaults.
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[**delete_routing_wrapupcode**](RoutingApi.html#delete_routing_wrapupcode) | Delete wrap-up code
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[**delete_user_routinglanguage**](RoutingApi.html#delete_user_routinglanguage) | Remove routing language from user
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[**delete_user_routingskill**](RoutingApi.html#delete_user_routingskill) | Remove routing skill from user
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[**get_routing_email_domain**](RoutingApi.html#get_routing_email_domain) | Get domain
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[**get_routing_email_domain_route**](RoutingApi.html#get_routing_email_domain_route) | Get a route
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@@ -40,9 +41,11 @@ Method | Description
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[**get_routing_utilization**](RoutingApi.html#get_routing_utilization) | Get the utilization settings.
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[**get_routing_wrapupcode**](RoutingApi.html#get_routing_wrapupcode) | Get details about this wrap-up code.
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[**get_routing_wrapupcodes**](RoutingApi.html#get_routing_wrapupcodes) | Get list of wrapup codes.
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[**get_user_routinglanguages**](RoutingApi.html#get_user_routinglanguages) | List routing language for user
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[**get_user_routingskills**](RoutingApi.html#get_user_routingskills) | List routing skills for user
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[**patch_routing_queue_user**](RoutingApi.html#patch_routing_queue_user) | Update the ring number of joined status for a User in a Queue
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[**patch_routing_queue_users**](RoutingApi.html#patch_routing_queue_users) | Join or unjoin a set of users for a queue
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[**patch_user_routinglanguage**](RoutingApi.html#patch_user_routinglanguage) | Update routing language proficiency or state.
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[**post_analytics_queues_observations_query**](RoutingApi.html#post_analytics_queues_observations_query) | Query for queue observations
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[**post_routing_email_domain_routes**](RoutingApi.html#post_routing_email_domain_routes) | Create a route
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[**post_routing_email_domains**](RoutingApi.html#post_routing_email_domains) | Create a domain
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@@ -54,6 +57,7 @@ Method | Description
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[**post_routing_sms_addresses**](RoutingApi.html#post_routing_sms_addresses) | Provision an Address for SMS
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[**post_routing_sms_phonenumbers**](RoutingApi.html#post_routing_sms_phonenumbers) | Provision a phone number for SMS
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[**post_routing_wrapupcodes**](RoutingApi.html#post_routing_wrapupcodes) | Create a wrap-up code
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[**post_user_routinglanguages**](RoutingApi.html#post_user_routinglanguages) | Add routing language to user
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[**post_user_routingskills**](RoutingApi.html#post_user_routingskills) | Add routing skill to user
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[**put_routing_email_domain_route**](RoutingApi.html#put_routing_email_domain_route) | Update a route
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[**put_routing_message_recipient**](RoutingApi.html#put_routing_message_recipient) | Update a recipient
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@@ -593,6 +597,67 @@ nil (empty response body)
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<a name="delete_user_routinglanguage"></a>
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## - delete_user_routinglanguage(user_id, language_id)
|
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|
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Remove routing language from user
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|
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Wraps DELETE /api/v2/users/{userId}/routinglanguages/{languageId}
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### Example
|
612
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~~~ruby
|
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|
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# load the gem
|
614
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require 'purecloudplatformclientv2'
|
615
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# setup authorization
|
616
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@secret = ENV['PURECLOUD_SECRET']
|
617
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@id = ENV['PURECLOUD_CLIENT_ID']
|
618
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environment = "mypurecloud.com"
|
619
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
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621
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|
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PureCloud.configure do |config|
|
623
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config.access_token = @authToken
|
624
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+
end
|
625
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|
626
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api_instance = PureCloud::RoutingApi.new
|
627
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+
|
628
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user_id = "user_id_example" # String | User ID
|
629
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|
630
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language_id = "language_id_example" # String | languageId
|
631
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+
|
632
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+
|
633
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+
begin
|
634
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+
#Remove routing language from user
|
635
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+
api_instance.delete_user_routinglanguage(user_id, language_id)
|
636
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+
rescue PureCloud::ApiError => e
|
637
|
+
puts "Exception when calling RoutingApi->delete_user_routinglanguage: #{e}"
|
638
|
+
end
|
639
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+
~~~
|
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|
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### Parameters
|
642
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|
643
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Name | Type | Description | Notes
|
644
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------------- | ------------- | ------------- | -------------
|
645
|
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**user_id** | **String**| User ID | |
|
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**language_id** | **String**| languageId | |
|
647
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{: class="table table-striped"}
|
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|
649
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+
|
650
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### Return type
|
651
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+
|
652
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nil (empty response body)
|
653
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+
|
654
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### HTTP request headers
|
655
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+
|
656
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- **Content-Type**: application/json
|
657
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- **Accept**: application/json
|
658
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|
659
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+
|
660
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|
596
661
|
<a name="delete_user_routingskill"></a>
|
597
662
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|
598
663
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## - delete_user_routingskill(user_id, skill_id)
|
@@ -2031,6 +2096,73 @@ Name | Type | Description | Notes
|
|
2031
2096
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|
2032
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2098
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2099
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<a name="get_user_routinglanguages"></a>
|
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|
2101
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## -[**UserLanguageEntityListing**](UserLanguageEntityListing.html) get_user_routinglanguages(user_id, opts)
|
2102
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+
|
2103
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List routing language for user
|
2104
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+
|
2105
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|
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|
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Wraps GET /api/v2/users/{userId}/routinglanguages
|
2108
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+
|
2109
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+
|
2110
|
+
### Example
|
2111
|
+
~~~ruby
|
2112
|
+
# load the gem
|
2113
|
+
require 'purecloudplatformclientv2'
|
2114
|
+
# setup authorization
|
2115
|
+
@secret = ENV['PURECLOUD_SECRET']
|
2116
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
2117
|
+
environment = "mypurecloud.com"
|
2118
|
+
|
2119
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
2120
|
+
|
2121
|
+
PureCloud.configure do |config|
|
2122
|
+
config.access_token = @authToken
|
2123
|
+
end
|
2124
|
+
|
2125
|
+
api_instance = PureCloud::RoutingApi.new
|
2126
|
+
|
2127
|
+
user_id = "user_id_example" # String | User ID
|
2128
|
+
|
2129
|
+
opts = {
|
2130
|
+
page_size: 25, # Integer | Page size
|
2131
|
+
page_number: 1, # Integer | Page number
|
2132
|
+
sort_order: "ASC" # String | Ascending or descending sort order
|
2133
|
+
}
|
2134
|
+
|
2135
|
+
begin
|
2136
|
+
#List routing language for user
|
2137
|
+
result = api_instance.get_user_routinglanguages(user_id, opts)
|
2138
|
+
p result
|
2139
|
+
rescue PureCloud::ApiError => e
|
2140
|
+
puts "Exception when calling RoutingApi->get_user_routinglanguages: #{e}"
|
2141
|
+
end
|
2142
|
+
~~~
|
2143
|
+
|
2144
|
+
### Parameters
|
2145
|
+
|
2146
|
+
Name | Type | Description | Notes
|
2147
|
+
------------- | ------------- | ------------- | -------------
|
2148
|
+
**user_id** | **String**| User ID | |
|
2149
|
+
**page_size** | **Integer**| Page size | [optional] [default to 25] |
|
2150
|
+
**page_number** | **Integer**| Page number | [optional] [default to 1] |
|
2151
|
+
**sort_order** | **String**| Ascending or descending sort order | [optional] [default to ASC]<br />**Values**: ascending, descending |
|
2152
|
+
{: class="table table-striped"}
|
2153
|
+
|
2154
|
+
|
2155
|
+
### Return type
|
2156
|
+
|
2157
|
+
[**UserLanguageEntityListing**](UserLanguageEntityListing.html)
|
2158
|
+
|
2159
|
+
### HTTP request headers
|
2160
|
+
|
2161
|
+
- **Content-Type**: application/json
|
2162
|
+
- **Accept**: application/json
|
2163
|
+
|
2164
|
+
|
2165
|
+
|
2034
2166
|
<a name="get_user_routingskills"></a>
|
2035
2167
|
|
2036
2168
|
## -[**UserSkillEntityListing**](UserSkillEntityListing.html) get_user_routingskills(user_id, opts)
|
@@ -2225,6 +2357,71 @@ Name | Type | Description | Notes
|
|
2225
2357
|
|
2226
2358
|
|
2227
2359
|
|
2360
|
+
<a name="patch_user_routinglanguage"></a>
|
2361
|
+
|
2362
|
+
## -[**UserRoutingLanguage**](UserRoutingLanguage.html) patch_user_routinglanguage(user_id, language_id, body)
|
2363
|
+
|
2364
|
+
Update routing language proficiency or state.
|
2365
|
+
|
2366
|
+
|
2367
|
+
|
2368
|
+
Wraps PATCH /api/v2/users/{userId}/routinglanguages/{languageId}
|
2369
|
+
|
2370
|
+
|
2371
|
+
### Example
|
2372
|
+
~~~ruby
|
2373
|
+
# load the gem
|
2374
|
+
require 'purecloudplatformclientv2'
|
2375
|
+
# setup authorization
|
2376
|
+
@secret = ENV['PURECLOUD_SECRET']
|
2377
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
2378
|
+
environment = "mypurecloud.com"
|
2379
|
+
|
2380
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
2381
|
+
|
2382
|
+
PureCloud.configure do |config|
|
2383
|
+
config.access_token = @authToken
|
2384
|
+
end
|
2385
|
+
|
2386
|
+
api_instance = PureCloud::RoutingApi.new
|
2387
|
+
|
2388
|
+
user_id = "user_id_example" # String | User ID
|
2389
|
+
|
2390
|
+
language_id = "language_id_example" # String | languageId
|
2391
|
+
|
2392
|
+
body = PureCloud::UserRoutingLanguage.new # UserRoutingLanguage | Language
|
2393
|
+
|
2394
|
+
|
2395
|
+
begin
|
2396
|
+
#Update routing language proficiency or state.
|
2397
|
+
result = api_instance.patch_user_routinglanguage(user_id, language_id, body)
|
2398
|
+
p result
|
2399
|
+
rescue PureCloud::ApiError => e
|
2400
|
+
puts "Exception when calling RoutingApi->patch_user_routinglanguage: #{e}"
|
2401
|
+
end
|
2402
|
+
~~~
|
2403
|
+
|
2404
|
+
### Parameters
|
2405
|
+
|
2406
|
+
Name | Type | Description | Notes
|
2407
|
+
------------- | ------------- | ------------- | -------------
|
2408
|
+
**user_id** | **String**| User ID | |
|
2409
|
+
**language_id** | **String**| languageId | |
|
2410
|
+
**body** | [**UserRoutingLanguage**](UserRoutingLanguage.html)| Language | |
|
2411
|
+
{: class="table table-striped"}
|
2412
|
+
|
2413
|
+
|
2414
|
+
### Return type
|
2415
|
+
|
2416
|
+
[**UserRoutingLanguage**](UserRoutingLanguage.html)
|
2417
|
+
|
2418
|
+
### HTTP request headers
|
2419
|
+
|
2420
|
+
- **Content-Type**: application/json
|
2421
|
+
- **Accept**: application/json
|
2422
|
+
|
2423
|
+
|
2424
|
+
|
2228
2425
|
<a name="post_analytics_queues_observations_query"></a>
|
2229
2426
|
|
2230
2427
|
## -[**QualifierMappingObservationQueryResponse**](QualifierMappingObservationQueryResponse.html) post_analytics_queues_observations_query(body)
|
@@ -2887,6 +3084,68 @@ Name | Type | Description | Notes
|
|
2887
3084
|
|
2888
3085
|
|
2889
3086
|
|
3087
|
+
<a name="post_user_routinglanguages"></a>
|
3088
|
+
|
3089
|
+
## -[**UserRoutingLanguage**](UserRoutingLanguage.html) post_user_routinglanguages(user_id, body)
|
3090
|
+
|
3091
|
+
Add routing language to user
|
3092
|
+
|
3093
|
+
|
3094
|
+
|
3095
|
+
Wraps POST /api/v2/users/{userId}/routinglanguages
|
3096
|
+
|
3097
|
+
|
3098
|
+
### Example
|
3099
|
+
~~~ruby
|
3100
|
+
# load the gem
|
3101
|
+
require 'purecloudplatformclientv2'
|
3102
|
+
# setup authorization
|
3103
|
+
@secret = ENV['PURECLOUD_SECRET']
|
3104
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
3105
|
+
environment = "mypurecloud.com"
|
3106
|
+
|
3107
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
3108
|
+
|
3109
|
+
PureCloud.configure do |config|
|
3110
|
+
config.access_token = @authToken
|
3111
|
+
end
|
3112
|
+
|
3113
|
+
api_instance = PureCloud::RoutingApi.new
|
3114
|
+
|
3115
|
+
user_id = "user_id_example" # String | User ID
|
3116
|
+
|
3117
|
+
body = PureCloud::UserRoutingLanguagePost.new # UserRoutingLanguagePost | Language
|
3118
|
+
|
3119
|
+
|
3120
|
+
begin
|
3121
|
+
#Add routing language to user
|
3122
|
+
result = api_instance.post_user_routinglanguages(user_id, body)
|
3123
|
+
p result
|
3124
|
+
rescue PureCloud::ApiError => e
|
3125
|
+
puts "Exception when calling RoutingApi->post_user_routinglanguages: #{e}"
|
3126
|
+
end
|
3127
|
+
~~~
|
3128
|
+
|
3129
|
+
### Parameters
|
3130
|
+
|
3131
|
+
Name | Type | Description | Notes
|
3132
|
+
------------- | ------------- | ------------- | -------------
|
3133
|
+
**user_id** | **String**| User ID | |
|
3134
|
+
**body** | [**UserRoutingLanguagePost**](UserRoutingLanguagePost.html)| Language | |
|
3135
|
+
{: class="table table-striped"}
|
3136
|
+
|
3137
|
+
|
3138
|
+
### Return type
|
3139
|
+
|
3140
|
+
[**UserRoutingLanguage**](UserRoutingLanguage.html)
|
3141
|
+
|
3142
|
+
### HTTP request headers
|
3143
|
+
|
3144
|
+
- **Content-Type**: application/json
|
3145
|
+
- **Accept**: application/json
|
3146
|
+
|
3147
|
+
|
3148
|
+
|
2890
3149
|
<a name="post_user_routingskills"></a>
|
2891
3150
|
|
2892
3151
|
## -[**UserRoutingSkill**](UserRoutingSkill.html) post_user_routingskills(user_id, body)
|
@@ -0,0 +1,22 @@
|
|
1
|
+
---
|
2
|
+
title: UserLanguageEntityListing
|
3
|
+
---
|
4
|
+
## PureCloud::UserLanguageEntityListing
|
5
|
+
|
6
|
+
## Properties
|
7
|
+
|
8
|
+
|Name | Type | Description | Notes|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
10
|
+
| **entities** | [**Array<UserRoutingLanguage>**](UserRoutingLanguage.html) | | [optional] |
|
11
|
+
| **page_size** | **Integer** | | [optional] |
|
12
|
+
| **page_number** | **Integer** | | [optional] |
|
13
|
+
| **total** | **Integer** | | [optional] |
|
14
|
+
| **self_uri** | **String** | | [optional] |
|
15
|
+
| **first_uri** | **String** | | [optional] |
|
16
|
+
| **previous_uri** | **String** | | [optional] |
|
17
|
+
| **next_uri** | **String** | | [optional] |
|
18
|
+
| **last_uri** | **String** | | [optional] |
|
19
|
+
| **page_count** | **Integer** | | [optional] |
|
20
|
+
{: class="table table-striped"}
|
21
|
+
|
22
|
+
|