purecloudplatformclientv2 2.0.40 → 3.0.0
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- checksums.yaml +4 -4
- data/README.md +2 -2
- data/docs/AgentActivityEntityListing.md +1 -1
- data/docs/AttemptLimitsEntityListing.md +1 -1
- data/docs/AttributeEntityListing.md +1 -1
- data/docs/CalibrationEntityListing.md +1 -1
- data/docs/Call.md +1 -0
- data/docs/CallBasic.md +1 -0
- data/docs/CallConversationEntityListing.md +1 -1
- data/docs/CallableTimeSetEntityListing.md +1 -1
- data/docs/CallbackConversationEntityListing.md +1 -1
- data/docs/CampaignEntityListing.md +1 -1
- data/docs/CampaignRuleEntityListing.md +1 -1
- data/docs/CampaignSequenceEntityListing.md +1 -1
- data/docs/CertificateAuthorityEntityListing.md +1 -1
- data/docs/ChatConversationEntityListing.md +1 -1
- data/docs/CobrowseConversationEntityListing.md +1 -1
- data/docs/CommandStatusEntityListing.md +1 -1
- data/docs/ConsumedResourcesEntityListing.md +1 -1
- data/docs/ConsumingResourcesEntityListing.md +1 -1
- data/docs/ContactListEntityListing.md +1 -1
- data/docs/ContactListing.md +1 -1
- data/docs/ConversationEntityListing.md +1 -1
- data/docs/ConversationsApi.md +260 -260
- data/docs/DIDEntityListing.md +1 -1
- data/docs/DIDPoolEntityListing.md +1 -1
- data/docs/Dependency.md +1 -0
- data/docs/DependencyObject.md +1 -0
- data/docs/DependencyObjectEntityListing.md +1 -1
- data/docs/DependencyTypeEntityListing.md +1 -1
- data/docs/DncListEntityListing.md +1 -1
- data/docs/DocumentAuditEntityListing.md +1 -1
- data/docs/DocumentEntityListing.md +1 -1
- data/docs/DomainEdgeSoftwareVersionDtoEntityListing.md +1 -1
- data/docs/DomainEntityListing.md +1 -1
- data/docs/DomainEntityListingEvaluationForm.md +1 -1
- data/docs/DomainEntityListingQueryResult.md +1 -1
- data/docs/DomainOrganizationRole.md +1 -1
- data/docs/DomainOrganizationRoleCreate.md +1 -1
- data/docs/DomainOrganizationRoleUpdate.md +1 -1
- data/docs/EdgeEntityListing.md +1 -1
- data/docs/EdgeGroupEntityListing.md +1 -1
- data/docs/EdgeLineEntityListing.md +1 -1
- data/docs/EmailConversationEntityListing.md +1 -1
- data/docs/EmailMessageListing.md +1 -1
- data/docs/EncryptionKeyEntityListing.md +1 -1
- data/docs/EndpointEntityListing.md +1 -1
- data/docs/EvaluationEntityListing.md +1 -1
- data/docs/EvaluationFormEntityListing.md +1 -1
- data/docs/EvaluatorActivityEntityListing.md +1 -1
- data/docs/ExtensionEntityListing.md +1 -1
- data/docs/ExtensionPoolEntityListing.md +1 -1
- data/docs/ExternalOrganizationListing.md +1 -1
- data/docs/FaxDocumentEntityListing.md +1 -1
- data/docs/FlowEntityListing.md +1 -1
- data/docs/FlowVersionEntityListing.md +1 -1
- data/docs/GreetingListing.md +1 -1
- data/docs/GroupEntityListing.md +1 -1
- data/docs/HeartBeatAlertContainer.md +1 -1
- data/docs/HeartBeatRuleContainer.md +1 -1
- data/docs/InboundDomainEntityListing.md +1 -1
- data/docs/InboundRouteEntityListing.md +1 -1
- data/docs/InteractionStatsAlertContainer.md +1 -1
- data/docs/InteractionStatsRuleContainer.md +1 -1
- data/docs/IntradayDataGroup.md +19 -0
- data/docs/IntradayForecastData.md +15 -0
- data/docs/IntradayHistoricalAgentData.md +14 -0
- data/docs/IntradayHistoricalQueueData.md +20 -0
- data/docs/IntradayMetric.md +14 -0
- data/docs/IntradayPerformancePredictionAgentData.md +13 -0
- data/docs/IntradayPerformancePredictionQueueData.md +15 -0
- data/docs/IntradayQueryDataCommand.md +17 -0
- data/docs/IntradayQueue.md +15 -0
- data/docs/IntradayResponse.md +20 -0
- data/docs/IntradayScheduleData.md +14 -0
- data/docs/JsonNode.md +5 -5
- data/docs/KeywordSetEntityListing.md +1 -1
- data/docs/LanguageEntityListing.md +1 -1
- data/docs/LibraryEntityListing.md +1 -1
- data/docs/LicenseDefinition.md +1 -0
- data/docs/LicenseDefinitionListing.md +1 -1
- data/docs/LineBaseEntityListing.md +1 -1
- data/docs/LineEntityListing.md +1 -1
- data/docs/LogicalInterfaceEntityListing.md +1 -1
- data/docs/MediaTranscription.md +15 -0
- data/docs/NoteListing.md +1 -1
- data/docs/OAuthClientEntityListing.md +1 -1
- data/docs/OAuthProviderEntityListing.md +1 -1
- data/docs/OrganizationPresenceEntityListing.md +1 -1
- data/docs/OrganizationRoleEntityListing.md +1 -1
- data/docs/OrphanRecordingListing.md +1 -1
- data/docs/OutboundRouteBaseEntityListing.md +1 -1
- data/docs/OutboundRouteEntityListing.md +1 -1
- data/docs/PermissionCollectionEntityListing.md +1 -1
- data/docs/PhoneBaseEntityListing.md +1 -1
- data/docs/PhoneEntityListing.md +1 -1
- data/docs/PhoneMetaBaseEntityListing.md +1 -1
- data/docs/PhysicalInterfaceEntityListing.md +1 -1
- data/docs/PolicyActions.md +1 -0
- data/docs/PolicyEntityListing.md +1 -1
- data/docs/PromptAssetEntityListing.md +1 -1
- data/docs/PromptEntityListing.md +1 -1
- data/docs/QualityAuditPage.md +1 -1
- data/docs/QueueEntityListing.md +1 -1
- data/docs/QueueMemberEntityListing.md +1 -1
- data/docs/RelationshipListing.md +1 -1
- data/docs/ReportMetaDataEntityListing.md +1 -1
- data/docs/ReportRunEntryEntityDomainListing.md +1 -1
- data/docs/ReportScheduleEntityListing.md +1 -1
- data/docs/ResponseEntityList.md +1 -1
- data/docs/ResponseEntityListing.md +1 -1
- data/docs/ResponseSetEntityListing.md +1 -1
- data/docs/RoutingStatusAlertContainer.md +1 -1
- data/docs/RoutingStatusRuleContainer.md +1 -1
- data/docs/RuleSetEntityListing.md +1 -1
- data/docs/SchemaCategoryEntityListing.md +1 -1
- data/docs/SchemaReferenceEntityListing.md +1 -1
- data/docs/ScreenRecordingSessionListing.md +1 -1
- data/docs/ScriptEntityListing.md +1 -1
- data/docs/SecurityProfileEntityListing.md +1 -1
- data/docs/ShareEntityListing.md +1 -1
- data/docs/SiteEntityListing.md +1 -1
- data/docs/SkillEntityListing.md +1 -1
- data/docs/StationEntityListing.md +1 -1
- data/docs/SystemPromptAssetEntityListing.md +1 -1
- data/docs/SystemPromptEntityListing.md +1 -1
- data/docs/TagValueEntityListing.md +1 -1
- data/docs/TelephonyProvidersEdgeApi.md +60 -0
- data/docs/TimeZoneEntityListing.md +1 -1
- data/docs/TrunkBaseEntityListing.md +1 -1
- data/docs/TrunkEntityListing.md +1 -1
- data/docs/TrunkMetabaseEntityListing.md +1 -1
- data/docs/UserEntityListing.md +1 -1
- data/docs/UserPresenceAlertContainer.md +1 -1
- data/docs/UserPresenceRuleContainer.md +1 -1
- data/docs/UserQueueEntityListing.md +1 -1
- data/docs/UserRecordingEntityListing.md +1 -1
- data/docs/UserSkillEntityListing.md +1 -1
- data/docs/VoicemailMessageEntityListing.md +1 -1
- data/docs/WfmIntradayQueueListing.md +14 -0
- data/docs/WorkforceManagementApi.md +127 -0
- data/docs/WorkspaceEntityListing.md +1 -1
- data/docs/WorkspaceMemberEntityListing.md +1 -1
- data/docs/WrapupCodeEntityListing.md +1 -1
- data/lib/purecloudplatformclientv2.rb +13 -0
- data/lib/purecloudplatformclientv2/api/architect_api.rb +6 -6
- data/lib/purecloudplatformclientv2/api/conversations_api.rb +416 -416
- data/lib/purecloudplatformclientv2/api/telephony_providers_edge_api.rb +58 -0
- data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +121 -0
- data/lib/purecloudplatformclientv2/models/agent_activity_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/attempt_limits_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/attribute_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/calibration_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/call.rb +14 -4
- data/lib/purecloudplatformclientv2/models/call_basic.rb +14 -4
- data/lib/purecloudplatformclientv2/models/call_conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/callable_time_set_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/callback_conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/campaign_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/campaign_rule_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/campaign_sequence_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/certificate_authority_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/chat_conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/cobrowse_conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/command_status_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/consumed_resources_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/consuming_resources_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/contact_list_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/contact_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/dependency.rb +12 -3
- data/lib/purecloudplatformclientv2/models/dependency_object.rb +12 -3
- data/lib/purecloudplatformclientv2/models/dependency_object_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/dependency_type_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/did_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/did_pool_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/dnc_list_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/document_audit_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/document_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_edge_software_version_dto_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_entity_listing_evaluation_form.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_entity_listing_query_result.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_organization_role.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_organization_role_create.rb +10 -10
- data/lib/purecloudplatformclientv2/models/domain_organization_role_update.rb +10 -10
- data/lib/purecloudplatformclientv2/models/edge_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/edge_group_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/edge_line_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/email_conversation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/email_message_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/encryption_key_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/endpoint_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/evaluation_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/evaluation_form_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/evaluator_activity_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/extension_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/extension_pool_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/external_organization_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/fax_document_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/flow_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/flow_version_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/greeting_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/group_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/heart_beat_alert_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/heart_beat_rule_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/inbound_domain_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/inbound_route_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/interaction_stats_alert_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/interaction_stats_rule_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/intraday_data_group.rb +265 -0
- data/lib/purecloudplatformclientv2/models/intraday_forecast_data.rb +199 -0
- data/lib/purecloudplatformclientv2/models/intraday_historical_agent_data.rb +189 -0
- data/lib/purecloudplatformclientv2/models/intraday_historical_queue_data.rb +249 -0
- data/lib/purecloudplatformclientv2/models/intraday_metric.rb +203 -0
- data/lib/purecloudplatformclientv2/models/intraday_performance_prediction_agent_data.rb +179 -0
- data/lib/purecloudplatformclientv2/models/intraday_performance_prediction_queue_data.rb +199 -0
- data/lib/purecloudplatformclientv2/models/intraday_query_data_command.rb +235 -0
- data/lib/purecloudplatformclientv2/models/intraday_queue.rb +201 -0
- data/lib/purecloudplatformclientv2/models/intraday_response.rb +269 -0
- data/lib/purecloudplatformclientv2/models/intraday_schedule_data.rb +189 -0
- data/lib/purecloudplatformclientv2/models/json_node.rb +37 -37
- data/lib/purecloudplatformclientv2/models/keyword_set_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/language_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/library_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/license_definition.rb +12 -1
- data/lib/purecloudplatformclientv2/models/license_definition_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/line_base_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/line_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/logical_interface_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/media_transcription.rb +210 -0
- data/lib/purecloudplatformclientv2/models/note_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/o_auth_client_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/o_auth_provider_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/organization_presence_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/organization_role_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/orphan_recording_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/outbound_route_base_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/outbound_route_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/permission_collection_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/phone_base_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/phone_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/phone_meta_base_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/physical_interface_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/policy_actions.rb +15 -4
- data/lib/purecloudplatformclientv2/models/policy_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/prompt_asset_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/prompt_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/quality_audit_page.rb +10 -10
- data/lib/purecloudplatformclientv2/models/queue_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/queue_member_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/relationship_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/report_meta_data_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/report_run_entry_entity_domain_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/report_schedule_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/response_entity_list.rb +10 -10
- data/lib/purecloudplatformclientv2/models/response_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/response_set_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/routing_status_alert_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/routing_status_rule_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/rule_set_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/schema_category_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/schema_reference_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/screen_recording_session_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/script_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/security_profile_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/share_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/site_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/skill_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/station_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/system_prompt_asset_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/system_prompt_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/tag_value_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/time_zone_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/trunk_base_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/trunk_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/trunk_metabase_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_presence_alert_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_presence_rule_container.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_queue_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_recording_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/user_skill_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/voicemail_message_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/wfm_intraday_queue_listing.rb +204 -0
- data/lib/purecloudplatformclientv2/models/workspace_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/workspace_member_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/models/wrapup_code_entity_listing.rb +10 -10
- data/lib/purecloudplatformclientv2/version.rb +1 -1
- metadata +28 -2
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title: IntradayForecastData
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## PureCloud::IntradayForecastData
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## Properties
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|------------ | ------------- | ------------- | -------------|
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| **offered** | **Float** | The number of interactions routed into the queue for the given media type(s) for an agent to answer | [optional] |
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| **average_talk_time_seconds** | **Float** | The average time in seconds an agent spends interacting with a customer | [optional] |
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| **average_after_call_work_seconds** | **Float** | The average time in seconds spent in after-call work. After-call work is the work that an agent performs immediately following an interaction | [optional] |
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title: IntradayHistoricalAgentData
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---
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## PureCloud::IntradayHistoricalAgentData
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|------------ | ------------- | ------------- | -------------|
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| **on_queue_time_seconds** | **Float** | The total on-queue time in seconds for all agents in this group | [optional] |
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| **interacting_time_seconds** | **Float** | The total time spent interacting in seconds for all agents in this group | [optional] |
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title: IntradayHistoricalQueueData
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---
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## PureCloud::IntradayHistoricalQueueData
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## Properties
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| **offered** | **Integer** | The number of interactions routed into the queue for the given media type(s) for an agent to answer | [optional] |
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| **completed** | **Integer** | The number of interactions completed | [optional] |
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| **answered** | **Integer** | The number of interactions answered by an agent in a given period | [optional] |
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| **abandoned** | **Integer** | The number of customers who disconnect before connecting with an agent | [optional] |
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| **average_talk_time_seconds** | **Float** | The average time in seconds an agent spends interacting with a customer per talk segment for a defined period of time | [optional] |
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| **average_after_call_work_seconds** | **Float** | The average time in seconds spent in after-call work. After-call work is the work that an agent performs immediately following an interaction | [optional] |
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| **service_level_percent** | **Float** | Percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group | [optional] |
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| **average_speed_of_answer_seconds** | **Float** | The average time in seconds it takes to answer an interaction once the interaction becomes available to be routed | [optional] |
|
|
18
|
+
{: class="table table-striped"}
|
|
19
|
+
|
|
20
|
+
|
|
@@ -0,0 +1,14 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayMetric
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayMetric
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **category** | **String** | The metric category | [optional] |
|
|
11
|
+
| **version** | **String** | The current version id for this metric category | [optional] |
|
|
12
|
+
{: class="table table-striped"}
|
|
13
|
+
|
|
14
|
+
|
|
@@ -0,0 +1,13 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayPerformancePredictionAgentData
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayPerformancePredictionAgentData
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **interacting_time_seconds** | **Float** | The total time spent interacting in seconds for all agents in this group | [optional] |
|
|
11
|
+
{: class="table table-striped"}
|
|
12
|
+
|
|
13
|
+
|
|
@@ -0,0 +1,15 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayPerformancePredictionQueueData
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayPerformancePredictionQueueData
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **service_level_percent** | **Float** | Predicted percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group | [optional] |
|
|
11
|
+
| **average_speed_of_answer_seconds** | **Float** | Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed | [optional] |
|
|
12
|
+
| **number_of_interactions** | **Float** | Predicted number of interactions | [optional] |
|
|
13
|
+
{: class="table table-striped"}
|
|
14
|
+
|
|
15
|
+
|
|
@@ -0,0 +1,17 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayQueryDataCommand
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayQueryDataCommand
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **start_date** | **DateTime** | Start date of the requested date range in ISO-8601 format | |
|
|
11
|
+
| **end_date** | **DateTime** | End date of the requested date range in ISO-8601 format. Must be within the same 7 day schedule week as defined by the management unit's start day of week | |
|
|
12
|
+
| **metrics** | [**Array<IntradayMetric>**](IntradayMetric.html) | The metrics to validate | |
|
|
13
|
+
| **queue_ids** | **Array<String>** | The queue IDs for which to fetch data. Omitting or passing an empty list will return all available queues | [optional] |
|
|
14
|
+
| **interval_length_minutes** | **Integer** | The period/interval for which to aggregate the data. Optional, defaults to 15 | [optional] |
|
|
15
|
+
{: class="table table-striped"}
|
|
16
|
+
|
|
17
|
+
|
|
@@ -0,0 +1,15 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayQueue
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayQueue
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **id** | **String** | Queue ID | [optional] |
|
|
11
|
+
| **name** | **String** | Queue name | [optional] |
|
|
12
|
+
| **media_types** | **Array<String>** | The media types valid for this queue as defined by the service goal groups in this management unit | [optional] |
|
|
13
|
+
{: class="table table-striped"}
|
|
14
|
+
|
|
15
|
+
|
|
@@ -0,0 +1,20 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayResponse
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayResponse
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **start_date** | **DateTime** | The start of the date range for which this data applies. This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
|
|
11
|
+
| **end_date** | **DateTime** | The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
|
|
12
|
+
| **interval_length_minutes** | **Integer** | The aggregation period in minutes, which determines the interval duration of the returned data | [optional] |
|
|
13
|
+
| **number_of_intervals** | **Integer** | The total number of time intervals represented by this data | [optional] |
|
|
14
|
+
| **metrics** | [**Array<IntradayMetric>**](IntradayMetric.html) | The metrics to which this data corresponds | [optional] |
|
|
15
|
+
| **no_data_reason** | **String** | If not null, the reason there was no data for the request | [optional] |
|
|
16
|
+
| **queue_ids** | **Array<String>** | The IDs of the queues this data corresponds to | [optional] |
|
|
17
|
+
| **intraday_data_groupings** | [**Array<IntradayDataGroup>**](IntradayDataGroup.html) | Intraday data grouped by a single media type and set of queue IDs | [optional] |
|
|
18
|
+
{: class="table table-striped"}
|
|
19
|
+
|
|
20
|
+
|
|
@@ -0,0 +1,14 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayScheduleData
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayScheduleData
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **on_queue_time_seconds** | **Integer** | The total scheduled on-queue time in seconds for all agents in this group | [optional] |
|
|
11
|
+
| **scheduled_time_seconds** | **Integer** | The total scheduled time in seconds for all agents in this group | [optional] |
|
|
12
|
+
{: class="table table-striped"}
|
|
13
|
+
|
|
14
|
+
|
data/docs/JsonNode.md
CHANGED
|
@@ -7,13 +7,13 @@ title: JsonNode
|
|
|
7
7
|
|
|
8
8
|
|Name | Type | Description | Notes|
|
|
9
9
|
|------------ | ------------- | ------------- | -------------|
|
|
10
|
-
| **array** | **BOOLEAN** | | [optional] |
|
|
11
|
-
| **null** | **BOOLEAN** | | [optional] |
|
|
12
10
|
| **node_type** | **String** | | [optional] |
|
|
13
11
|
| **float** | **BOOLEAN** | | [optional] |
|
|
12
|
+
| **object** | **BOOLEAN** | | [optional] |
|
|
14
13
|
| **boolean** | **BOOLEAN** | | [optional] |
|
|
15
14
|
| **number** | **BOOLEAN** | | [optional] |
|
|
16
|
-
| **
|
|
15
|
+
| **value_node** | **BOOLEAN** | | [optional] |
|
|
16
|
+
| **container_node** | **BOOLEAN** | | [optional] |
|
|
17
17
|
| **missing_node** | **BOOLEAN** | | [optional] |
|
|
18
18
|
| **pojo** | **BOOLEAN** | | [optional] |
|
|
19
19
|
| **integral_number** | **BOOLEAN** | | [optional] |
|
|
@@ -26,8 +26,8 @@ title: JsonNode
|
|
|
26
26
|
| **big_integer** | **BOOLEAN** | | [optional] |
|
|
27
27
|
| **textual** | **BOOLEAN** | | [optional] |
|
|
28
28
|
| **binary** | **BOOLEAN** | | [optional] |
|
|
29
|
-
| **
|
|
30
|
-
| **
|
|
29
|
+
| **array** | **BOOLEAN** | | [optional] |
|
|
30
|
+
| **null** | **BOOLEAN** | | [optional] |
|
|
31
31
|
{: class="table table-striped"}
|
|
32
32
|
|
|
33
33
|
|
|
@@ -14,8 +14,8 @@ title: KeywordSetEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: LanguageEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: LibraryEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
data/docs/LicenseDefinition.md
CHANGED
|
@@ -11,6 +11,7 @@ title: LicenseDefinition
|
|
|
11
11
|
| **description** | **String** | | [optional] |
|
|
12
12
|
| **permissions** | [**Permissions**](Permissions.html) | | [optional] |
|
|
13
13
|
| **prerequisites** | [**Array<AddressableLicenseDefinition>**](AddressableLicenseDefinition.html) | | [optional] |
|
|
14
|
+
| **comprises** | [**Array<LicenseDefinition>**](LicenseDefinition.html) | | [optional] |
|
|
14
15
|
| **self_uri** | **String** | The URI for this object | [optional] |
|
|
15
16
|
{: class="table table-striped"}
|
|
16
17
|
|
|
@@ -14,8 +14,8 @@ title: LicenseDefinitionListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: LineBaseEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
data/docs/LineEntityListing.md
CHANGED
|
@@ -14,8 +14,8 @@ title: LineEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: LogicalInterfaceEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -0,0 +1,15 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: MediaTranscription
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::MediaTranscription
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **display_name** | **String** | | [optional] |
|
|
11
|
+
| **transcription_provider** | **String** | | [optional] |
|
|
12
|
+
| **integration_id** | **String** | | [optional] |
|
|
13
|
+
{: class="table table-striped"}
|
|
14
|
+
|
|
15
|
+
|
data/docs/NoteListing.md
CHANGED
|
@@ -14,8 +14,8 @@ title: NoteListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OAuthClientEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OAuthProviderEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OrganizationPresenceEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OrganizationRoleEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OrphanRecordingListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OutboundRouteBaseEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: OutboundRouteEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: PermissionCollectionEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: PhoneBaseEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
data/docs/PhoneEntityListing.md
CHANGED
|
@@ -14,8 +14,8 @@ title: PhoneEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: PhoneMetaBaseEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -14,8 +14,8 @@ title: PhysicalInterfaceEntityListing
|
|
|
14
14
|
| **self_uri** | **String** | | [optional] |
|
|
15
15
|
| **first_uri** | **String** | | [optional] |
|
|
16
16
|
| **previous_uri** | **String** | | [optional] |
|
|
17
|
-
| **next_uri** | **String** | | [optional] |
|
|
18
17
|
| **last_uri** | **String** | | [optional] |
|
|
18
|
+
| **next_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|