purecloudplatformclientv2 2.0.40 → 3.0.0

data/lib/purecloudplatformclientv2/models/intraday_historical_agent_data.rb

@@ -0,0 +1,189 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  class IntradayHistoricalAgentData
+    # The total on-queue time in seconds for all agents in this group
+    attr_accessor :on_queue_time_seconds
+
+    # The total time spent interacting in seconds for all agents in this group
+    attr_accessor :interacting_time_seconds
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'on_queue_time_seconds' => :'onQueueTimeSeconds',
+        :'interacting_time_seconds' => :'interactingTimeSeconds'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'on_queue_time_seconds' => :'Float',
+        :'interacting_time_seconds' => :'Float'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'onQueueTimeSeconds')
+        self.on_queue_time_seconds = attributes[:'onQueueTimeSeconds']
+      end
+
+      if attributes.has_key?(:'interactingTimeSeconds')
+        self.interacting_time_seconds = attributes[:'interactingTimeSeconds']
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          on_queue_time_seconds == o.on_queue_time_seconds &&
+          interacting_time_seconds == o.interacting_time_seconds
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [on_queue_time_seconds, interacting_time_seconds].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end

data/lib/purecloudplatformclientv2/models/intraday_historical_queue_data.rb

@@ -0,0 +1,249 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  class IntradayHistoricalQueueData
+    # The number of interactions routed into the queue for the given media type(s) for an agent to answer
+    attr_accessor :offered
+
+    # The number of interactions completed
+    attr_accessor :completed
+
+    # The number of interactions answered by an agent in a given period
+    attr_accessor :answered
+
+    # The number of customers who disconnect before connecting with an agent
+    attr_accessor :abandoned
+
+    # The average time in seconds an agent spends interacting with a customer per talk segment for a defined period of time
+    attr_accessor :average_talk_time_seconds
+
+    # The average time in seconds spent in after-call work. After-call work is the work that an agent performs immediately following an interaction
+    attr_accessor :average_after_call_work_seconds
+
+    # Percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group
+    attr_accessor :service_level_percent
+
+    # The average time in seconds it takes to answer an interaction once the interaction becomes available to be routed
+    attr_accessor :average_speed_of_answer_seconds
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'offered' => :'offered',
+        :'completed' => :'completed',
+        :'answered' => :'answered',
+        :'abandoned' => :'abandoned',
+        :'average_talk_time_seconds' => :'averageTalkTimeSeconds',
+        :'average_after_call_work_seconds' => :'averageAfterCallWorkSeconds',
+        :'service_level_percent' => :'serviceLevelPercent',
+        :'average_speed_of_answer_seconds' => :'averageSpeedOfAnswerSeconds'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'offered' => :'Integer',
+        :'completed' => :'Integer',
+        :'answered' => :'Integer',
+        :'abandoned' => :'Integer',
+        :'average_talk_time_seconds' => :'Float',
+        :'average_after_call_work_seconds' => :'Float',
+        :'service_level_percent' => :'Float',
+        :'average_speed_of_answer_seconds' => :'Float'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'offered')
+        self.offered = attributes[:'offered']
+      end
+
+      if attributes.has_key?(:'completed')
+        self.completed = attributes[:'completed']
+      end
+
+      if attributes.has_key?(:'answered')
+        self.answered = attributes[:'answered']
+      end
+
+      if attributes.has_key?(:'abandoned')
+        self.abandoned = attributes[:'abandoned']
+      end
+
+      if attributes.has_key?(:'averageTalkTimeSeconds')
+        self.average_talk_time_seconds = attributes[:'averageTalkTimeSeconds']
+      end
+
+      if attributes.has_key?(:'averageAfterCallWorkSeconds')
+        self.average_after_call_work_seconds = attributes[:'averageAfterCallWorkSeconds']
+      end
+
+      if attributes.has_key?(:'serviceLevelPercent')
+        self.service_level_percent = attributes[:'serviceLevelPercent']
+      end
+
+      if attributes.has_key?(:'averageSpeedOfAnswerSeconds')
+        self.average_speed_of_answer_seconds = attributes[:'averageSpeedOfAnswerSeconds']
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          offered == o.offered &&
+          completed == o.completed &&
+          answered == o.answered &&
+          abandoned == o.abandoned &&
+          average_talk_time_seconds == o.average_talk_time_seconds &&
+          average_after_call_work_seconds == o.average_after_call_work_seconds &&
+          service_level_percent == o.service_level_percent &&
+          average_speed_of_answer_seconds == o.average_speed_of_answer_seconds
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [offered, completed, answered, abandoned, average_talk_time_seconds, average_after_call_work_seconds, service_level_percent, average_speed_of_answer_seconds].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end

data/lib/purecloudplatformclientv2/models/intraday_metric.rb

@@ -0,0 +1,203 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  class IntradayMetric
+    # The metric category
+    attr_accessor :category
+
+    # The current version id for this metric category
+    attr_accessor :version
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'category' => :'category',
+        :'version' => :'version'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'category' => :'String',
+        :'version' => :'String'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'category')
+        self.category = attributes[:'category']
+      end
+
+      if attributes.has_key?(:'version')
+        self.version = attributes[:'version']
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      allowed_values = ["ForecastData", "ScheduleData", "HistoricalQueueData", "HistoricalAgentData", "PerformancePredictionQueueData", "PerformancePredictionAgentData"]
+      if @category && !allowed_values.include?(@category)
+        return false
+      end
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] category Object to be assigned
+    def category=(category)
+      allowed_values = ["ForecastData", "ScheduleData", "HistoricalQueueData", "HistoricalAgentData", "PerformancePredictionQueueData", "PerformancePredictionAgentData"]
+      if category && !allowed_values.include?(category)
+        fail ArgumentError, "invalid value for 'category', must be one of #{allowed_values}."
+      end
+      @category = category
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          category == o.category &&
+          version == o.version
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [category, version].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end