nexpose_ticketing 0.0.1 → 0.2.1
Sign up to get free protection for your applications and to get access to all the features.
- checksums.yaml +8 -8
- data/{README.markdown → README.md} +43 -38
- data/bin/nexpose_jira +2 -3
- data/bin/nexpose_remedy +17 -0
- data/bin/nexpose_servicenow +17 -0
- data/lib/nexpose_ticketing.rb +3 -1
- data/lib/nexpose_ticketing/config/remedy.config +26 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_Create_WS.xml +296 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_WS.xml +675 -0
- data/lib/nexpose_ticketing/config/servicenow.config +18 -0
- data/lib/nexpose_ticketing/config/ticket_service.config +2 -2
- data/lib/nexpose_ticketing/helpers/jira_helper.rb +6 -6
- data/lib/nexpose_ticketing/helpers/remedy_helper.rb +448 -0
- data/lib/nexpose_ticketing/helpers/servicenow_helper.rb +315 -0
- data/lib/nexpose_ticketing/nx_logger.rb +35 -0
- data/lib/nexpose_ticketing/queries.rb +105 -14
- data/lib/nexpose_ticketing/ticket_repository.rb +57 -12
- data/lib/nexpose_ticketing/ticket_service.rb +56 -19
- data/nexpose_ticketing.gemspec +5 -4
- metadata +29 -4
checksums.yaml
CHANGED
|
@@ -1,15 +1,15 @@
|
|
|
1
1
|
---
|
|
2
2
|
!binary "U0hBMQ==":
|
|
3
3
|
metadata.gz: !binary |-
|
|
4
|
-
|
|
4
|
+
OTcwMDc2MTlkYjRiMzI1NzI3YWZmNjc2MmVlMTQzMTg1MjY5ZjZiOQ==
|
|
5
5
|
data.tar.gz: !binary |-
|
|
6
|
-
|
|
6
|
+
MWI5ZjMzMzVkMTA2MmVkZjA1MDlhYjIxMThmNzc0OTRjYWUwNjdlOQ==
|
|
7
7
|
SHA512:
|
|
8
8
|
metadata.gz: !binary |-
|
|
9
|
-
|
|
10
|
-
|
|
11
|
-
|
|
9
|
+
YzM5Y2NhYmJmNTBiOTI1MjlkMzAzOTY4ZWM1NGI1MzVjMDdkNWVkZmI2MWFi
|
|
10
|
+
YWI5ODliZjQyMDFkNzIwMTA2MjM0Njk5ZmM0YTlhMTRmYThmYzEyZWJlZWEy
|
|
11
|
+
ODFjNmEyNDkzNWNmY2NjMDQwMjY1NzQxYjE3ZDhmMWIyZjgzZGE=
|
|
12
12
|
data.tar.gz: !binary |-
|
|
13
|
-
|
|
14
|
-
|
|
15
|
-
|
|
13
|
+
M2Y5ODhjMmUwYWY1OTZiYjY3MWMxNmQxMGNkOTQ0YzRkNTY2OWFmOGE1N2Zh
|
|
14
|
+
ODZjMWYzMzBkMmIwZDFhN2RhYzU4N2NkMmQzMzY4ZDFmZDJmNGRhNjRmZTA1
|
|
15
|
+
OTY5YTM4MzBmY2M4Zjk0Yzg0NDY2MGQwYThjZmY1NmYwYjExMjE=
|
|
@@ -1,38 +1,43 @@
|
|
|
1
|
-
# Nexpose Ticketing Engine.
|
|
2
|
-
|
|
3
|
-
This is the official gem package for the Ruby Nexpose Ticketing engine.
|
|
4
|
-
|
|
5
|
-
To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
|
|
6
|
-
|
|
7
|
-
For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
|
|
8
|
-
|
|
9
|
-
# Usage
|
|
10
|
-
|
|
11
|
-
To use the JIRA implementation please follow these steps:
|
|
12
|
-
* Edit the jira.config file under config and add the necessary data.
|
|
13
|
-
* Edit the ticket_service.config
|
|
14
|
-
* Run the
|
|
15
|
-
|
|
16
|
-
|
|
17
|
-
|
|
18
|
-
|
|
19
|
-
|
|
20
|
-
|
|
21
|
-
|
|
22
|
-
|
|
23
|
-
|
|
24
|
-
|
|
25
|
-
|
|
26
|
-
|
|
27
|
-
|
|
28
|
-
|
|
29
|
-
|
|
30
|
-
* Create
|
|
31
|
-
|
|
32
|
-
|
|
33
|
-
|
|
34
|
-
|
|
35
|
-
|
|
36
|
-
|
|
37
|
-
|
|
38
|
-
|
|
1
|
+
# Nexpose Ticketing Engine.
|
|
2
|
+
|
|
3
|
+
This is the official gem package for the Ruby Nexpose Ticketing engine.
|
|
4
|
+
|
|
5
|
+
To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
|
|
6
|
+
|
|
7
|
+
For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
|
|
8
|
+
|
|
9
|
+
# Usage
|
|
10
|
+
|
|
11
|
+
To use the JIRA implementation please follow these steps:
|
|
12
|
+
* Edit the jira.config file under the gem config folder and add the necessary data.
|
|
13
|
+
* Edit the ticket_service.config under the gem config folder and add the necessary data.
|
|
14
|
+
* Run the nexpose_jira file under the bin folder. If installed with Gem 'console> nexpose_jira' should suffice.
|
|
15
|
+
|
|
16
|
+
Note: Gem is usually installed under
|
|
17
|
+
* Windows: C:\Ruby\<version\>\lib\ruby\gems\version\gems
|
|
18
|
+
* Linux: /var/lib/gems/\<version\>/gems/
|
|
19
|
+
Please refer to your particular Ruby documentation for actual installation folder.
|
|
20
|
+
|
|
21
|
+
A logger is also implemented by default, and the log can be found under the log folder; please refer to the log file in case of an error.
|
|
22
|
+
|
|
23
|
+
|
|
24
|
+
## Contributions
|
|
25
|
+
|
|
26
|
+
This package is currently a work in progress. Currently there's only a JIRA implementation, with more on the works.
|
|
27
|
+
|
|
28
|
+
To develop your own implementation for Ticketing service 'foo':
|
|
29
|
+
|
|
30
|
+
* Create a helper class that implements the following methods:
|
|
31
|
+
* create_ticket(tickets) - This method should implement the transport class for the 'foo' service (https, smtp, SOAP, etc).
|
|
32
|
+
* prepare_tickets(tickets) - This method will call the selected preparation type: default or ip.
|
|
33
|
+
* prepare_tickets_default(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'foo' accepted data (JSON, XML, etc) per vulnerability.
|
|
34
|
+
* prepare_tickets_by_ip(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'food' accepted data (JSON, XML, etc) collapsing all vulnerabilities by IP.
|
|
35
|
+
* Create your 'foo' caller under bin. See the file 'jira' for reference.
|
|
36
|
+
|
|
37
|
+
Please see jira_helper.rb under helpers for an helper example, and two_vulns_report.csv under the test folder for a sample CSV report.
|
|
38
|
+
|
|
39
|
+
We welcome contributions to this package. We ask only that pull requests and patches adhere to our coding standards.
|
|
40
|
+
|
|
41
|
+
* Favor returning classes over key-value maps. Classes tend to be easier for users to manipulate and use.
|
|
42
|
+
* Unless otherwise noted, code should adhere to the Ruby Style Guide: https://github.com/bbatsov/ruby-style-guide
|
|
43
|
+
* Use YARDoc comment style to improve the API documentation of the gem.
|
data/bin/nexpose_jira
CHANGED
|
@@ -2,8 +2,8 @@
|
|
|
2
2
|
require 'yaml'
|
|
3
3
|
require 'nexpose_ticketing'
|
|
4
4
|
# Path to the JIRA Configuration file.
|
|
5
|
-
JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
|
|
6
|
-
|
|
5
|
+
JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
|
|
6
|
+
'../lib/nexpose_ticketing/config/jira.config')
|
|
7
7
|
|
|
8
8
|
# Read in JIRA options from jira.config.
|
|
9
9
|
jira_options = begin
|
|
@@ -14,4 +14,3 @@ end
|
|
|
14
14
|
|
|
15
15
|
# Initialize Ticket Service using JIRA.
|
|
16
16
|
NexposeTicketing.start(jira_options)
|
|
17
|
-
|
data/bin/nexpose_remedy
ADDED
|
@@ -0,0 +1,17 @@
|
|
|
1
|
+
#!/usr/bin/env ruby
|
|
2
|
+
require 'yaml'
|
|
3
|
+
require 'nexpose_ticketing'
|
|
4
|
+
|
|
5
|
+
# Path to ServiceNow configuration file
|
|
6
|
+
REMEDY_CONFIG_PATH = File.join(File.dirname(__FILE__),
|
|
7
|
+
'../lib/nexpose_ticketing/config/remedy.config')
|
|
8
|
+
|
|
9
|
+
# Read in ServiceNow options from servicenow.config
|
|
10
|
+
rememdy_options = begin
|
|
11
|
+
YAML.load_file(REMEDY_CONFIG_PATH)
|
|
12
|
+
rescue ArgumentError => e
|
|
13
|
+
raise "Could not parse YAML #{REMEDY_CONFIG_PATH} : #{e.message}"
|
|
14
|
+
end
|
|
15
|
+
|
|
16
|
+
# Initialize Nexpose Ticket Service using Remedy
|
|
17
|
+
NexposeTicketing.start(rememdy_options)
|
|
@@ -0,0 +1,17 @@
|
|
|
1
|
+
#!/usr/bin/env ruby
|
|
2
|
+
require 'yaml'
|
|
3
|
+
require 'nexpose_ticketing'
|
|
4
|
+
|
|
5
|
+
# Path to ServiceNow configuration file
|
|
6
|
+
SERVICENOW_CONFIG_PATH = File.join(File.dirname(__FILE__),
|
|
7
|
+
'../lib/nexpose_ticketing/config/servicenow.config')
|
|
8
|
+
|
|
9
|
+
# Read in ServiceNow options from servicenow.config
|
|
10
|
+
servicenow_options = begin
|
|
11
|
+
YAML.load_file(SERVICENOW_CONFIG_PATH)
|
|
12
|
+
rescue ArgumentError => e
|
|
13
|
+
raise "Could not parse YAML #{SERVICENOW_CONFIG_PATH} : #{e.message}"
|
|
14
|
+
end
|
|
15
|
+
|
|
16
|
+
# Initialize Nexpose Ticket Service using ServiceNow
|
|
17
|
+
NexposeTicketing.start(servicenow_options)
|
data/lib/nexpose_ticketing.rb
CHANGED
|
@@ -1,8 +1,10 @@
|
|
|
1
1
|
require 'nexpose_ticketing/ticket_service'
|
|
2
|
+
# Main nexpose ticketing module, helper options
|
|
3
|
+
# should be passed as arguments to start.
|
|
2
4
|
module NexposeTicketing
|
|
3
5
|
def self.start(args)
|
|
4
6
|
ts = NexposeTicketing::TicketService.new
|
|
5
7
|
ts.setup(args)
|
|
6
8
|
ts.start
|
|
7
9
|
end
|
|
8
|
-
end
|
|
10
|
+
end
|
|
@@ -0,0 +1,26 @@
|
|
|
1
|
+
---
|
|
2
|
+
# This configuration file defines all the options necessary to support the helper.
|
|
3
|
+
# Fields marked (M) are mandatory.
|
|
4
|
+
#
|
|
5
|
+
|
|
6
|
+
# (M) Helper class name
|
|
7
|
+
:helper_name: RemedyHelper
|
|
8
|
+
|
|
9
|
+
# (M) Remedy create incident SOAP endpoint
|
|
10
|
+
:create_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS
|
|
11
|
+
# (M) Remedy query/modify incident SOAP endpoint
|
|
12
|
+
:query_modify_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS
|
|
13
|
+
# (M) Username for Remedy
|
|
14
|
+
:username: username
|
|
15
|
+
# (M) Password for above username
|
|
16
|
+
:password: password
|
|
17
|
+
# Authentication code (if used by Remedy)
|
|
18
|
+
:authentication:
|
|
19
|
+
# (M) First name of the above username
|
|
20
|
+
:first_name: Firstname
|
|
21
|
+
# (M) Last name of the above username
|
|
22
|
+
:last_name: Lastname
|
|
23
|
+
# (M) Open SOAP connection timeout (in seconds)
|
|
24
|
+
:open_timeout: 30
|
|
25
|
+
# (M) Read SOAP connection timeout (in seconds)
|
|
26
|
+
:read_timeout: 30
|
|
@@ -0,0 +1,296 @@
|
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_Create_WS" xmlns:s0="urn:HPD_IncidentInterface_Create_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
|
|
3
|
+
<wsdl:types>
|
|
4
|
+
<xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS">
|
|
5
|
+
<xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/>
|
|
6
|
+
<xsd:complexType name="CreateInputMap">
|
|
7
|
+
<xsd:sequence>
|
|
8
|
+
<xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/>
|
|
9
|
+
<xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/>
|
|
10
|
+
<xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/>
|
|
11
|
+
<xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/>
|
|
12
|
+
<xsd:element minOccurs="0" name="Assignee" type="xsd:string"/>
|
|
13
|
+
<xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/>
|
|
14
|
+
<xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/>
|
|
15
|
+
<xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/>
|
|
16
|
+
<xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/>
|
|
17
|
+
<xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/>
|
|
18
|
+
<xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/>
|
|
19
|
+
<xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/>
|
|
20
|
+
<xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/>
|
|
21
|
+
<xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/>
|
|
22
|
+
<xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/>
|
|
23
|
+
<xsd:element minOccurs="0" name="Department" type="xsd:string"/>
|
|
24
|
+
<xsd:element name="First_Name" type="xsd:string"/>
|
|
25
|
+
<xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
|
|
26
|
+
<xsd:element name="Last_Name" type="xsd:string"/>
|
|
27
|
+
<xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/>
|
|
28
|
+
<xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/>
|
|
29
|
+
<xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
|
|
30
|
+
<xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/>
|
|
31
|
+
<xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/>
|
|
32
|
+
<xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/>
|
|
33
|
+
<xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/>
|
|
34
|
+
<xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
|
|
35
|
+
<xsd:element minOccurs="0" name="Resolution" type="xsd:string"/>
|
|
36
|
+
<xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/>
|
|
37
|
+
<xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/>
|
|
38
|
+
<xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/>
|
|
39
|
+
<xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
|
|
40
|
+
<xsd:element name="Status" type="s0:StatusType"/>
|
|
41
|
+
<xsd:element name="Action" type="xsd:string"/>
|
|
42
|
+
<xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/>
|
|
43
|
+
<xsd:element name="Summary" type="xsd:string"/>
|
|
44
|
+
<xsd:element minOccurs="0" name="Notes" type="xsd:string"/>
|
|
45
|
+
<xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
|
|
46
|
+
<xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/>
|
|
47
|
+
<xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/>
|
|
48
|
+
<xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
|
|
49
|
+
<xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/>
|
|
50
|
+
<xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
|
|
51
|
+
<xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/>
|
|
52
|
+
<xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
|
|
53
|
+
<xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/>
|
|
54
|
+
<xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/>
|
|
55
|
+
<xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/>
|
|
56
|
+
<xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/>
|
|
57
|
+
<xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/>
|
|
58
|
+
<xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/>
|
|
59
|
+
<xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/>
|
|
60
|
+
<xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/>
|
|
61
|
+
<xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/>
|
|
62
|
+
<xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/>
|
|
63
|
+
<xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/>
|
|
64
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
|
|
65
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
|
|
66
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
|
|
67
|
+
<xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/>
|
|
68
|
+
<xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/>
|
|
69
|
+
<xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/>
|
|
70
|
+
</xsd:sequence>
|
|
71
|
+
</xsd:complexType>
|
|
72
|
+
<xsd:simpleType name="ImpactType">
|
|
73
|
+
<xsd:restriction base="xsd:string">
|
|
74
|
+
<xsd:enumeration value="1-Extensive/Widespread"/>
|
|
75
|
+
<xsd:enumeration value="2-Significant/Large"/>
|
|
76
|
+
<xsd:enumeration value="3-Moderate/Limited"/>
|
|
77
|
+
<xsd:enumeration value="4-Minor/Localized"/>
|
|
78
|
+
</xsd:restriction>
|
|
79
|
+
</xsd:simpleType>
|
|
80
|
+
<xsd:simpleType name="Reported_SourceType">
|
|
81
|
+
<xsd:restriction base="xsd:string">
|
|
82
|
+
<xsd:enumeration value="Direct Input"/>
|
|
83
|
+
<xsd:enumeration value="Email"/>
|
|
84
|
+
<xsd:enumeration value="External Escalation"/>
|
|
85
|
+
<xsd:enumeration value="Fax"/>
|
|
86
|
+
<xsd:enumeration value="Self Service"/>
|
|
87
|
+
<xsd:enumeration value="Systems Management"/>
|
|
88
|
+
<xsd:enumeration value="Phone"/>
|
|
89
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
90
|
+
<xsd:enumeration value="Walk In"/>
|
|
91
|
+
<xsd:enumeration value="Web"/>
|
|
92
|
+
<xsd:enumeration value="Other"/>
|
|
93
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
94
|
+
</xsd:restriction>
|
|
95
|
+
</xsd:simpleType>
|
|
96
|
+
<xsd:simpleType name="Service_TypeType">
|
|
97
|
+
<xsd:restriction base="xsd:string">
|
|
98
|
+
<xsd:enumeration value="User Service Restoration"/>
|
|
99
|
+
<xsd:enumeration value="User Service Request"/>
|
|
100
|
+
<xsd:enumeration value="Infrastructure Restoration"/>
|
|
101
|
+
<xsd:enumeration value="Infrastructure Event"/>
|
|
102
|
+
</xsd:restriction>
|
|
103
|
+
</xsd:simpleType>
|
|
104
|
+
<xsd:simpleType name="StatusType">
|
|
105
|
+
<xsd:restriction base="xsd:string">
|
|
106
|
+
<xsd:enumeration value="New"/>
|
|
107
|
+
<xsd:enumeration value="Assigned"/>
|
|
108
|
+
<xsd:enumeration value="In Progress"/>
|
|
109
|
+
<xsd:enumeration value="Pending"/>
|
|
110
|
+
<xsd:enumeration value="Resolved"/>
|
|
111
|
+
<xsd:enumeration value="Closed"/>
|
|
112
|
+
<xsd:enumeration value="Cancelled"/>
|
|
113
|
+
</xsd:restriction>
|
|
114
|
+
</xsd:simpleType>
|
|
115
|
+
<xsd:simpleType name="Create_RequestType">
|
|
116
|
+
<xsd:restriction base="xsd:string">
|
|
117
|
+
<xsd:enumeration value="Yes"/>
|
|
118
|
+
<xsd:enumeration value="No"/>
|
|
119
|
+
</xsd:restriction>
|
|
120
|
+
</xsd:simpleType>
|
|
121
|
+
<xsd:simpleType name="UrgencyType">
|
|
122
|
+
<xsd:restriction base="xsd:string">
|
|
123
|
+
<xsd:enumeration value="1-Critical"/>
|
|
124
|
+
<xsd:enumeration value="2-High"/>
|
|
125
|
+
<xsd:enumeration value="3-Medium"/>
|
|
126
|
+
<xsd:enumeration value="4-Low"/>
|
|
127
|
+
</xsd:restriction>
|
|
128
|
+
</xsd:simpleType>
|
|
129
|
+
<xsd:simpleType name="Work_Info_TypeType">
|
|
130
|
+
<xsd:restriction base="xsd:string">
|
|
131
|
+
<xsd:enumeration value="----- Customer Inbound -----"/>
|
|
132
|
+
<xsd:enumeration value="Customer Communication"/>
|
|
133
|
+
<xsd:enumeration value="Customer Follow-up"/>
|
|
134
|
+
<xsd:enumeration value="Customer Status Update"/>
|
|
135
|
+
<xsd:enumeration value="----- Customer Outbound -----"/>
|
|
136
|
+
<xsd:enumeration value="Closure Follow Up"/>
|
|
137
|
+
<xsd:enumeration value="Detail Clarification"/>
|
|
138
|
+
<xsd:enumeration value="General Information"/>
|
|
139
|
+
<xsd:enumeration value="Resolution Communications"/>
|
|
140
|
+
<xsd:enumeration value="Satisfaction Survey"/>
|
|
141
|
+
<xsd:enumeration value="Status Update"/>
|
|
142
|
+
<xsd:enumeration value="----- General -----"/>
|
|
143
|
+
<xsd:enumeration value="Incident Task / Action"/>
|
|
144
|
+
<xsd:enumeration value="Problem Script"/>
|
|
145
|
+
<xsd:enumeration value="Working Log"/>
|
|
146
|
+
<xsd:enumeration value="Email System"/>
|
|
147
|
+
<xsd:enumeration value="Paging System"/>
|
|
148
|
+
<xsd:enumeration value="BMC Impact Manager Update"/>
|
|
149
|
+
<xsd:enumeration value="Chat"/>
|
|
150
|
+
</xsd:restriction>
|
|
151
|
+
</xsd:simpleType>
|
|
152
|
+
<xsd:simpleType name="Work_Info_SourceType">
|
|
153
|
+
<xsd:restriction base="xsd:string">
|
|
154
|
+
<xsd:enumeration value="Email"/>
|
|
155
|
+
<xsd:enumeration value="Fax"/>
|
|
156
|
+
<xsd:enumeration value="Phone"/>
|
|
157
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
158
|
+
<xsd:enumeration value="Walk In"/>
|
|
159
|
+
<xsd:enumeration value="Pager"/>
|
|
160
|
+
<xsd:enumeration value="System Assignment"/>
|
|
161
|
+
<xsd:enumeration value="Web"/>
|
|
162
|
+
<xsd:enumeration value="Other"/>
|
|
163
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
164
|
+
</xsd:restriction>
|
|
165
|
+
</xsd:simpleType>
|
|
166
|
+
<xsd:simpleType name="Work_Info_View_AccessType">
|
|
167
|
+
<xsd:restriction base="xsd:string">
|
|
168
|
+
<xsd:enumeration value="Internal"/>
|
|
169
|
+
<xsd:enumeration value="Public"/>
|
|
170
|
+
</xsd:restriction>
|
|
171
|
+
</xsd:simpleType>
|
|
172
|
+
<xsd:simpleType name="Status_ReasonType">
|
|
173
|
+
<xsd:restriction base="xsd:string">
|
|
174
|
+
<xsd:enumeration value="Infrastructure Change Created"/>
|
|
175
|
+
<xsd:enumeration value="Local Site Action Required"/>
|
|
176
|
+
<xsd:enumeration value="Purchase Order Approval"/>
|
|
177
|
+
<xsd:enumeration value="Registration Approval"/>
|
|
178
|
+
<xsd:enumeration value="Supplier Delivery"/>
|
|
179
|
+
<xsd:enumeration value="Support Contact Hold"/>
|
|
180
|
+
<xsd:enumeration value="Third Party Vendor Action Reqd"/>
|
|
181
|
+
<xsd:enumeration value="Client Action Required"/>
|
|
182
|
+
<xsd:enumeration value="Infrastructure Change"/>
|
|
183
|
+
<xsd:enumeration value="Request"/>
|
|
184
|
+
<xsd:enumeration value="Future Enhancement"/>
|
|
185
|
+
<xsd:enumeration value="Pending Original Incident"/>
|
|
186
|
+
<xsd:enumeration value="Client Hold"/>
|
|
187
|
+
<xsd:enumeration value="Monitoring Incident"/>
|
|
188
|
+
<xsd:enumeration value="Customer Follow-Up Required"/>
|
|
189
|
+
<xsd:enumeration value="Temporary Corrective Action"/>
|
|
190
|
+
<xsd:enumeration value="No Further Action Required"/>
|
|
191
|
+
<xsd:enumeration value="Resolved by Original Incident"/>
|
|
192
|
+
<xsd:enumeration value="Automated Resolution Reported"/>
|
|
193
|
+
<xsd:enumeration value="No longer a Causal CI"/>
|
|
194
|
+
</xsd:restriction>
|
|
195
|
+
</xsd:simpleType>
|
|
196
|
+
<xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/>
|
|
197
|
+
<xsd:complexType name="CreateOutputMap">
|
|
198
|
+
<xsd:sequence>
|
|
199
|
+
<xsd:element name="Incident_Number" type="xsd:string"/>
|
|
200
|
+
</xsd:sequence>
|
|
201
|
+
</xsd:complexType>
|
|
202
|
+
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
|
|
203
|
+
<xsd:complexType name="AuthenticationInfo">
|
|
204
|
+
<xsd:sequence>
|
|
205
|
+
<xsd:element name="userName" type="xsd:string"/>
|
|
206
|
+
<xsd:element name="password" type="xsd:string"/>
|
|
207
|
+
<xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
|
|
208
|
+
<xsd:element minOccurs="0" name="locale" type="xsd:string"/>
|
|
209
|
+
<xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
|
|
210
|
+
</xsd:sequence>
|
|
211
|
+
</xsd:complexType>
|
|
212
|
+
</xsd:schema>
|
|
213
|
+
</wsdl:types>
|
|
214
|
+
|
|
215
|
+
<wsdl:message name="ARAuthenticate">
|
|
216
|
+
|
|
217
|
+
<wsdl:part element="s0:AuthenticationInfo" name="parameters">
|
|
218
|
+
|
|
219
|
+
</wsdl:part>
|
|
220
|
+
|
|
221
|
+
</wsdl:message>
|
|
222
|
+
|
|
223
|
+
<wsdl:message name="HelpDesk_Submit_ServiceSoapIn">
|
|
224
|
+
|
|
225
|
+
<wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters">
|
|
226
|
+
|
|
227
|
+
</wsdl:part>
|
|
228
|
+
|
|
229
|
+
</wsdl:message>
|
|
230
|
+
|
|
231
|
+
<wsdl:message name="HelpDesk_Submit_ServiceSoapOut">
|
|
232
|
+
|
|
233
|
+
<wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters">
|
|
234
|
+
|
|
235
|
+
</wsdl:part>
|
|
236
|
+
|
|
237
|
+
</wsdl:message>
|
|
238
|
+
|
|
239
|
+
<wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType">
|
|
240
|
+
|
|
241
|
+
<wsdl:operation name="HelpDesk_Submit_Service">
|
|
242
|
+
|
|
243
|
+
<wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn">
|
|
244
|
+
|
|
245
|
+
</wsdl:input>
|
|
246
|
+
|
|
247
|
+
<wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut">
|
|
248
|
+
|
|
249
|
+
</wsdl:output>
|
|
250
|
+
|
|
251
|
+
</wsdl:operation>
|
|
252
|
+
|
|
253
|
+
</wsdl:portType>
|
|
254
|
+
|
|
255
|
+
<wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType">
|
|
256
|
+
|
|
257
|
+
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
|
|
258
|
+
|
|
259
|
+
<wsdl:operation name="HelpDesk_Submit_Service">
|
|
260
|
+
|
|
261
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/>
|
|
262
|
+
|
|
263
|
+
<wsdl:input>
|
|
264
|
+
|
|
265
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
266
|
+
|
|
267
|
+
</soap:header>
|
|
268
|
+
|
|
269
|
+
<soap:body use="literal"/>
|
|
270
|
+
|
|
271
|
+
</wsdl:input>
|
|
272
|
+
|
|
273
|
+
<wsdl:output>
|
|
274
|
+
|
|
275
|
+
<soap:body use="literal"/>
|
|
276
|
+
|
|
277
|
+
</wsdl:output>
|
|
278
|
+
|
|
279
|
+
</wsdl:operation>
|
|
280
|
+
|
|
281
|
+
</wsdl:binding>
|
|
282
|
+
|
|
283
|
+
<wsdl:service name="HPD_IncidentInterface_Create_WSService">
|
|
284
|
+
|
|
285
|
+
<wsdl:documentation>
|
|
286
|
+
HelpDesk_Submit_Service Create </wsdl:documentation>
|
|
287
|
+
|
|
288
|
+
<wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap">
|
|
289
|
+
|
|
290
|
+
<soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS"/>
|
|
291
|
+
|
|
292
|
+
</wsdl:port>
|
|
293
|
+
|
|
294
|
+
</wsdl:service>
|
|
295
|
+
|
|
296
|
+
</wsdl:definitions>
|