nexpose_ticketing 0.0.1 → 0.2.1
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- checksums.yaml +8 -8
- data/{README.markdown → README.md} +43 -38
- data/bin/nexpose_jira +2 -3
- data/bin/nexpose_remedy +17 -0
- data/bin/nexpose_servicenow +17 -0
- data/lib/nexpose_ticketing.rb +3 -1
- data/lib/nexpose_ticketing/config/remedy.config +26 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_Create_WS.xml +296 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_WS.xml +675 -0
- data/lib/nexpose_ticketing/config/servicenow.config +18 -0
- data/lib/nexpose_ticketing/config/ticket_service.config +2 -2
- data/lib/nexpose_ticketing/helpers/jira_helper.rb +6 -6
- data/lib/nexpose_ticketing/helpers/remedy_helper.rb +448 -0
- data/lib/nexpose_ticketing/helpers/servicenow_helper.rb +315 -0
- data/lib/nexpose_ticketing/nx_logger.rb +35 -0
- data/lib/nexpose_ticketing/queries.rb +105 -14
- data/lib/nexpose_ticketing/ticket_repository.rb +57 -12
- data/lib/nexpose_ticketing/ticket_service.rb +56 -19
- data/nexpose_ticketing.gemspec +5 -4
- metadata +29 -4
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<?xml version="1.0" encoding="UTF-8"?>
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<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_WS" xmlns:ns0="http://tempuri.org" xmlns:s0="urn:HPD_IncidentInterface_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
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<wsdl:types>
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<xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_WS">
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<xsd:import namespace="http://tempuri.org"/>
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<xsd:element name="HelpDesk_Query_Service" type="s0:GetInputMap"/>
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<xsd:complexType name="GetInputMap">
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<xsd:sequence>
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<xsd:element name="Incident_Number" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:element name="HelpDesk_Query_ServiceResponse" type="s0:GetOutputMap"/>
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<xsd:complexType name="GetOutputMap">
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<xsd:sequence>
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<xsd:element name="Assigned_Group" type="xsd:string"/>
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<xsd:element name="Assigned_Group_Shift_Name" type="xsd:string"/>
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<xsd:element name="Assigned_Support_Company" type="xsd:string"/>
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<xsd:element name="Assigned_Support_Organization" type="xsd:string"/>
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<xsd:element name="Assignee" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="City" type="xsd:string"/>
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<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
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<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Closure_Product_Name" type="xsd:string"/>
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<xsd:element name="Company" type="xsd:string"/>
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<xsd:element name="Contact_Company" type="xsd:string"/>
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<xsd:element name="Contact_Sensitivity" nillable="true" type="s0:Contact_SensitivityType"/>
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<xsd:element name="Country" type="xsd:string"/>
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<xsd:element name="Department" type="xsd:string"/>
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<xsd:element name="Summary" type="xsd:string"/>
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<xsd:element name="Notes" type="xsd:string"/>
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<xsd:element name="First_Name" type="xsd:string"/>
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<xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
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<xsd:element name="Last_Name" type="xsd:string"/>
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<xsd:element name="Manufacturer" type="xsd:string"/>
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<xsd:element name="Middle_Initial" type="xsd:string"/>
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<xsd:element name="Organization" type="xsd:string"/>
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<xsd:element name="Phone_Number" type="xsd:string"/>
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<xsd:element name="Priority" nillable="true" type="s0:PriorityType"/>
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<xsd:element name="Priority_Weight" nillable="true" type="xsd:int"/>
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<xsd:element name="Product_Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Product_Name" type="xsd:string"/>
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<xsd:element name="Region" type="xsd:string"/>
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<xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
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<xsd:element name="Resolution" type="xsd:string"/>
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<xsd:element name="Resolution_Category" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
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<xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
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<xsd:element name="Site" type="xsd:string"/>
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<xsd:element name="Site_Group" type="xsd:string"/>
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<xsd:element name="Status" type="s0:StatusType"/>
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<xsd:element minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
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<xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
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<xsd:element name="VIP" nillable="true" type="s0:VIPType"/>
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<xsd:element name="ServiceCI" type="xsd:string"/>
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<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI" type="xsd:string"/>
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<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
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<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:simpleType name="Contact_SensitivityType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Sensitive"/>
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<xsd:enumeration value="Standard"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="ImpactType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="1-Extensive/Widespread"/>
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<xsd:enumeration value="2-Significant/Large"/>
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<xsd:enumeration value="3-Moderate/Limited"/>
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<xsd:enumeration value="4-Minor/Localized"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="PriorityType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Critical"/>
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<xsd:enumeration value="High"/>
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<xsd:enumeration value="Medium"/>
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<xsd:enumeration value="Low"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="Reported_SourceType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Direct Input"/>
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<xsd:enumeration value="Email"/>
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<xsd:enumeration value="External Escalation"/>
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<xsd:enumeration value="Fax"/>
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<xsd:enumeration value="Self Service"/>
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<xsd:enumeration value="Systems Management"/>
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<xsd:enumeration value="Phone"/>
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<xsd:enumeration value="Voice Mail"/>
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<xsd:enumeration value="Walk In"/>
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<xsd:enumeration value="Web"/>
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<xsd:enumeration value="Other"/>
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<xsd:enumeration value="BMC Impact Manager Event"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="Service_TypeType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="User Service Restoration"/>
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<xsd:enumeration value="User Service Request"/>
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<xsd:enumeration value="Infrastructure Restoration"/>
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<xsd:enumeration value="Infrastructure Event"/>
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</xsd:simpleType>
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<xsd:simpleType name="StatusType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="New"/>
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<xsd:enumeration value="Assigned"/>
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<xsd:enumeration value="In Progress"/>
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<xsd:enumeration value="Pending"/>
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<xsd:enumeration value="Resolved"/>
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<xsd:enumeration value="Closed"/>
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<xsd:enumeration value="Cancelled"/>
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</xsd:simpleType>
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<xsd:simpleType name="Status_ReasonType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Infrastructure Change Created"/>
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<xsd:enumeration value="Local Site Action Required"/>
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<xsd:enumeration value="Purchase Order Approval"/>
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<xsd:enumeration value="Registration Approval"/>
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<xsd:enumeration value="Supplier Delivery"/>
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<xsd:enumeration value="Support Contact Hold"/>
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<xsd:enumeration value="Third Party Vendor Action Reqd"/>
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<xsd:enumeration value="Client Action Required"/>
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<xsd:enumeration value="Infrastructure Change"/>
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<xsd:enumeration value="Request"/>
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<xsd:enumeration value="Future Enhancement"/>
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<xsd:enumeration value="Pending Original Incident"/>
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<xsd:enumeration value="Client Hold"/>
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<xsd:enumeration value="Monitoring Incident"/>
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<xsd:enumeration value="Customer Follow-Up Required"/>
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<xsd:enumeration value="Temporary Corrective Action"/>
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<xsd:enumeration value="No Further Action Required"/>
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<xsd:enumeration value="Resolved by Original Incident"/>
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<xsd:enumeration value="Automated Resolution Reported"/>
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<xsd:enumeration value="No longer a Causal CI"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="UrgencyType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="1-Critical"/>
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<xsd:enumeration value="2-High"/>
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<xsd:enumeration value="3-Medium"/>
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<xsd:enumeration value="4-Low"/>
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</xsd:simpleType>
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<xsd:simpleType name="VIPType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Yes"/>
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<xsd:enumeration value="No"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:element name="HelpDesk_QueryList_Service" type="s0:GetListInputMap"/>
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<xsd:complexType name="GetListInputMap">
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<xsd:sequence>
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<xsd:element name="Qualification" type="xsd:string"/>
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<xsd:element name="startRecord" type="xsd:string"/>
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<xsd:element name="maxLimit" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:element name="HelpDesk_QueryList_ServiceResponse" type="s0:GetListOutputMap"/>
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<xsd:complexType name="GetListOutputMap">
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<xsd:sequence>
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<xsd:element maxOccurs="unbounded" name="getListValues" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:element name="HelpDesk_Modify_Service" type="s0:SetInputMap"/>
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<xsd:complexType name="SetInputMap">
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<xsd:sequence>
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<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
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<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Closure_Product_Name" type="xsd:string"/>
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<xsd:element name="Company" type="xsd:string"/>
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<xsd:element name="Summary" type="xsd:string"/>
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<xsd:element name="Notes" type="xsd:string"/>
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<xsd:element name="Impact" type="s0:ImpactType"/>
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<xsd:element name="Manufacturer" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Product_Name" type="xsd:string"/>
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<xsd:element name="Reported_Source" type="s0:Reported_SourceType"/>
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<xsd:element name="Resolution" type="xsd:string"/>
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<xsd:element name="Resolution_Category" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
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<xsd:element name="Resolution_Method" type="xsd:string"/>
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<xsd:element name="Service_Type" type="s0:Service_TypeType"/>
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<xsd:element name="Status" type="s0:StatusType"/>
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<xsd:element name="Urgency" type="s0:UrgencyType"/>
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<xsd:element name="Action" type="xsd:string"/>
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<xsd:element name="Work_Info_Summary" type="xsd:string"/>
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<xsd:element name="Work_Info_Notes" type="xsd:string"/>
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<xsd:element name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
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<xsd:element name="Work_Info_Date" type="xsd:dateTime"/>
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<xsd:element name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
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<xsd:element name="Work_Info_Locked" type="s0:VIPType"/>
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<xsd:element name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
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<xsd:element name="Incident_Number" type="xsd:string"/>
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<xsd:element default="Infrastructure Change Created" minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
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<xsd:element name="ServiceCI" type="xsd:string"/>
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<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI" type="xsd:string"/>
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<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
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<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:simpleType name="Work_Info_TypeType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="----- Customer Inbound -----"/>
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<xsd:enumeration value="Customer Communication"/>
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<xsd:enumeration value="Customer Follow-up"/>
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<xsd:enumeration value="Customer Status Update"/>
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<xsd:enumeration value="----- Customer Outbound -----"/>
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<xsd:enumeration value="Closure Follow Up"/>
|
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241
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+
<xsd:enumeration value="Detail Clarification"/>
|
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242
|
+
<xsd:enumeration value="General Information"/>
|
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243
|
+
<xsd:enumeration value="Resolution Communications"/>
|
|
244
|
+
<xsd:enumeration value="Satisfaction Survey"/>
|
|
245
|
+
<xsd:enumeration value="Status Update"/>
|
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246
|
+
<xsd:enumeration value="----- General -----"/>
|
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247
|
+
<xsd:enumeration value="Incident Task / Action"/>
|
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248
|
+
<xsd:enumeration value="Problem Script"/>
|
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249
|
+
<xsd:enumeration value="Working Log"/>
|
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250
|
+
<xsd:enumeration value="Email System"/>
|
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251
|
+
<xsd:enumeration value="Paging System"/>
|
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252
|
+
<xsd:enumeration value="BMC Impact Manager Update"/>
|
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253
|
+
</xsd:restriction>
|
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254
|
+
</xsd:simpleType>
|
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255
|
+
<xsd:simpleType name="Work_Info_SourceType">
|
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256
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+
<xsd:restriction base="xsd:string">
|
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257
|
+
<xsd:enumeration value="Email"/>
|
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+
<xsd:enumeration value="Fax"/>
|
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259
|
+
<xsd:enumeration value="Phone"/>
|
|
260
|
+
<xsd:enumeration value="Voice Mail"/>
|
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261
|
+
<xsd:enumeration value="Walk In"/>
|
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262
|
+
<xsd:enumeration value="Pager"/>
|
|
263
|
+
<xsd:enumeration value="System Assignment"/>
|
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264
|
+
<xsd:enumeration value="Web"/>
|
|
265
|
+
<xsd:enumeration value="Other"/>
|
|
266
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
267
|
+
</xsd:restriction>
|
|
268
|
+
</xsd:simpleType>
|
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269
|
+
<xsd:simpleType name="Work_Info_View_AccessType">
|
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270
|
+
<xsd:restriction base="xsd:string">
|
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271
|
+
<xsd:enumeration value="Internal"/>
|
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272
|
+
<xsd:enumeration value="Public"/>
|
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273
|
+
</xsd:restriction>
|
|
274
|
+
</xsd:simpleType>
|
|
275
|
+
<xsd:element name="HelpDesk_Modify_ServiceResponse" type="s0:SetOutputMap"/>
|
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276
|
+
<xsd:complexType name="SetOutputMap">
|
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277
|
+
<xsd:sequence/>
|
|
278
|
+
</xsd:complexType>
|
|
279
|
+
<xsd:element name="HelpDesk_GetWorkInfoList" type="s0:InputMapping4"/>
|
|
280
|
+
<xsd:complexType name="InputMapping4">
|
|
281
|
+
<xsd:sequence>
|
|
282
|
+
<xsd:element name="Qualification" type="xsd:string"/>
|
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283
|
+
<xsd:element name="startRecord" type="xsd:string"/>
|
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284
|
+
<xsd:element name="maxLimit" type="xsd:string"/>
|
|
285
|
+
</xsd:sequence>
|
|
286
|
+
</xsd:complexType>
|
|
287
|
+
<xsd:element name="HelpDesk_GetWorkInfoListResponse" type="s0:OutputMapping4"/>
|
|
288
|
+
<xsd:complexType name="OutputMapping4">
|
|
289
|
+
<xsd:sequence>
|
|
290
|
+
<xsd:element name="ListWOQuery" type="s0:ListWOObjectQuery"/>
|
|
291
|
+
</xsd:sequence>
|
|
292
|
+
</xsd:complexType>
|
|
293
|
+
<xsd:complexType name="ListWOObjectQuery">
|
|
294
|
+
<xsd:sequence>
|
|
295
|
+
<xsd:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
|
|
296
|
+
<xsd:complexType>
|
|
297
|
+
<xsd:sequence>
|
|
298
|
+
<xsd:element name="WorkInfoInstanceID" type="xsd:string"/>
|
|
299
|
+
<xsd:element name="WorkInfoStatus" type="xsd:string"/>
|
|
300
|
+
<xsd:element name="WorkInfoType" type="xsd:string"/>
|
|
301
|
+
<xsd:element name="WorkInfoCommSource" type="xsd:string"/>
|
|
302
|
+
<xsd:element name="WorkInfoSummary" type="xsd:string"/>
|
|
303
|
+
<xsd:element name="WorkInfoNotes" type="xsd:string"/>
|
|
304
|
+
<xsd:element name="ParentID" type="xsd:string"/>
|
|
305
|
+
<xsd:element name="WorkInfoSecureLog" type="xsd:string"/>
|
|
306
|
+
<xsd:element minOccurs="0" name="WorkInfoSubmitDate" type="xsd:dateTime"/>
|
|
307
|
+
<xsd:element name="WorkInfoAttachment1Name" type="xsd:string"/>
|
|
308
|
+
<xsd:element name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
|
|
309
|
+
<xsd:element name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
|
|
310
|
+
<xsd:element name="WorkInfoAttachment2Name" type="xsd:string"/>
|
|
311
|
+
<xsd:element name="WorkInfoAttachment2Data" type="xsd:base64Binary"/>
|
|
312
|
+
<xsd:element name="WorkInfoAttachment2OrigSize" type="xsd:int"/>
|
|
313
|
+
<xsd:element name="WorkInfoAttachment3Name" type="xsd:string"/>
|
|
314
|
+
<xsd:element name="WorkInfoAttachment3Data" type="xsd:base64Binary"/>
|
|
315
|
+
<xsd:element name="WorkInfoAttachment3OrigSize" type="xsd:int"/>
|
|
316
|
+
</xsd:sequence>
|
|
317
|
+
</xsd:complexType>
|
|
318
|
+
</xsd:element>
|
|
319
|
+
</xsd:sequence>
|
|
320
|
+
</xsd:complexType>
|
|
321
|
+
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
|
|
322
|
+
<xsd:complexType name="AuthenticationInfo">
|
|
323
|
+
<xsd:sequence>
|
|
324
|
+
<xsd:element name="userName" type="xsd:string"/>
|
|
325
|
+
<xsd:element name="password" type="xsd:string"/>
|
|
326
|
+
<xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
|
|
327
|
+
<xsd:element minOccurs="0" name="locale" type="xsd:string"/>
|
|
328
|
+
<xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
|
|
329
|
+
</xsd:sequence>
|
|
330
|
+
</xsd:complexType>
|
|
331
|
+
</xsd:schema>
|
|
332
|
+
<xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" targetNamespace="http://tempuri.org" xmlns="http://tempuri.org" xmlns:xs="http://www.w3.org/2001/XMLSchema">
|
|
333
|
+
|
|
334
|
+
|
|
335
|
+
|
|
336
|
+
|
|
337
|
+
<xs:complexType name="ListQueryWorkInfo">
|
|
338
|
+
|
|
339
|
+
|
|
340
|
+
<xs:sequence>
|
|
341
|
+
|
|
342
|
+
|
|
343
|
+
<xs:element ref="ListWOQuery"/>
|
|
344
|
+
|
|
345
|
+
|
|
346
|
+
</xs:sequence>
|
|
347
|
+
|
|
348
|
+
|
|
349
|
+
</xs:complexType>
|
|
350
|
+
|
|
351
|
+
|
|
352
|
+
|
|
353
|
+
<xs:element name="ListWOQuery" type="ListWOObjectQuery"/>
|
|
354
|
+
|
|
355
|
+
|
|
356
|
+
<xs:complexType name="ListWOObjectQuery">
|
|
357
|
+
|
|
358
|
+
|
|
359
|
+
<xs:sequence>
|
|
360
|
+
|
|
361
|
+
|
|
362
|
+
<xs:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
|
|
363
|
+
|
|
364
|
+
|
|
365
|
+
<xs:complexType>
|
|
366
|
+
|
|
367
|
+
|
|
368
|
+
<xs:sequence>
|
|
369
|
+
|
|
370
|
+
|
|
371
|
+
<xs:element name="WorkInfoInstanceID" type="xs:string"/>
|
|
372
|
+
|
|
373
|
+
|
|
374
|
+
<xs:element name="WorkInfoStatus" type="xs:string"/>
|
|
375
|
+
|
|
376
|
+
|
|
377
|
+
<xs:element name="WorkInfoType" type="xs:string"/>
|
|
378
|
+
|
|
379
|
+
|
|
380
|
+
<xs:element name="WorkInfoCommSource" type="xs:string"/>
|
|
381
|
+
|
|
382
|
+
|
|
383
|
+
<xs:element name="WorkInfoSummary" type="xs:string"/>
|
|
384
|
+
|
|
385
|
+
|
|
386
|
+
<xs:element name="WorkInfoNotes" type="xs:string"/>
|
|
387
|
+
|
|
388
|
+
|
|
389
|
+
<xs:element name="IncidentNumber" type="xs:string"/>
|
|
390
|
+
|
|
391
|
+
|
|
392
|
+
<xs:element name="WorkInfoSecureLog" type="xs:string"/>
|
|
393
|
+
|
|
394
|
+
|
|
395
|
+
<xs:element name="WorkInfoSubmitDate" type="xs:dateTime"/>
|
|
396
|
+
|
|
397
|
+
|
|
398
|
+
<xs:element name="WorkInfoAttachment1Name" type="xs:string"/>
|
|
399
|
+
|
|
400
|
+
|
|
401
|
+
<xs:element name="WorkInfoAttachment1Data" type="xs:base64Binary"/>
|
|
402
|
+
|
|
403
|
+
|
|
404
|
+
<xs:element name="WorkInfoAttachment1OrigSize" type="xs:int"/>
|
|
405
|
+
|
|
406
|
+
|
|
407
|
+
<xs:element name="WorkInfoAttachment2Name" type="xs:string"/>
|
|
408
|
+
|
|
409
|
+
|
|
410
|
+
<xs:element name="WorkInfoAttachment2Data" type="xs:base64Binary"/>
|
|
411
|
+
|
|
412
|
+
|
|
413
|
+
<xs:element name="WorkInfoAttachment2OrigSize" type="xs:int"/>
|
|
414
|
+
|
|
415
|
+
|
|
416
|
+
<xs:element name="WorkInfoAttachment3Name" type="xs:string"/>
|
|
417
|
+
|
|
418
|
+
|
|
419
|
+
<xs:element name="WorkInfoAttachment3Data" type="xs:base64Binary"/>
|
|
420
|
+
|
|
421
|
+
|
|
422
|
+
<xs:element name="WorkInfoAttachment3OrigSize" type="xs:int"/>
|
|
423
|
+
|
|
424
|
+
|
|
425
|
+
</xs:sequence>
|
|
426
|
+
|
|
427
|
+
|
|
428
|
+
</xs:complexType>
|
|
429
|
+
|
|
430
|
+
|
|
431
|
+
</xs:element>
|
|
432
|
+
|
|
433
|
+
|
|
434
|
+
</xs:sequence>
|
|
435
|
+
|
|
436
|
+
|
|
437
|
+
</xs:complexType>
|
|
438
|
+
|
|
439
|
+
|
|
440
|
+
|
|
441
|
+
</xs:schema>
|
|
442
|
+
</wsdl:types>
|
|
443
|
+
|
|
444
|
+
<wsdl:message name="HelpDesk_Query_ServiceSoapOut">
|
|
445
|
+
|
|
446
|
+
<wsdl:part element="s0:HelpDesk_Query_ServiceResponse" name="parameters">
|
|
447
|
+
|
|
448
|
+
</wsdl:part>
|
|
449
|
+
|
|
450
|
+
</wsdl:message>
|
|
451
|
+
|
|
452
|
+
<wsdl:message name="ARAuthenticate">
|
|
453
|
+
|
|
454
|
+
<wsdl:part element="s0:AuthenticationInfo" name="parameters">
|
|
455
|
+
|
|
456
|
+
</wsdl:part>
|
|
457
|
+
|
|
458
|
+
</wsdl:message>
|
|
459
|
+
|
|
460
|
+
<wsdl:message name="HelpDesk_Modify_ServiceSoapOut">
|
|
461
|
+
|
|
462
|
+
<wsdl:part element="s0:HelpDesk_Modify_ServiceResponse" name="parameters">
|
|
463
|
+
|
|
464
|
+
</wsdl:part>
|
|
465
|
+
|
|
466
|
+
</wsdl:message>
|
|
467
|
+
|
|
468
|
+
<wsdl:message name="HelpDesk_GetWorkInfoListSoapIn">
|
|
469
|
+
|
|
470
|
+
<wsdl:part element="s0:HelpDesk_GetWorkInfoList" name="parameters">
|
|
471
|
+
|
|
472
|
+
</wsdl:part>
|
|
473
|
+
|
|
474
|
+
</wsdl:message>
|
|
475
|
+
|
|
476
|
+
<wsdl:message name="HelpDesk_GetWorkInfoListSoapOut">
|
|
477
|
+
|
|
478
|
+
<wsdl:part element="s0:HelpDesk_GetWorkInfoListResponse" name="parameters">
|
|
479
|
+
|
|
480
|
+
</wsdl:part>
|
|
481
|
+
|
|
482
|
+
</wsdl:message>
|
|
483
|
+
|
|
484
|
+
<wsdl:message name="HelpDesk_Query_ServiceSoapIn">
|
|
485
|
+
|
|
486
|
+
<wsdl:part element="s0:HelpDesk_Query_Service" name="parameters">
|
|
487
|
+
|
|
488
|
+
</wsdl:part>
|
|
489
|
+
|
|
490
|
+
</wsdl:message>
|
|
491
|
+
|
|
492
|
+
<wsdl:message name="HelpDesk_Modify_ServiceSoapIn">
|
|
493
|
+
|
|
494
|
+
<wsdl:part element="s0:HelpDesk_Modify_Service" name="parameters">
|
|
495
|
+
|
|
496
|
+
</wsdl:part>
|
|
497
|
+
|
|
498
|
+
</wsdl:message>
|
|
499
|
+
|
|
500
|
+
<wsdl:message name="HelpDesk_QueryList_ServiceSoapOut">
|
|
501
|
+
|
|
502
|
+
<wsdl:part element="s0:HelpDesk_QueryList_ServiceResponse" name="parameters">
|
|
503
|
+
|
|
504
|
+
</wsdl:part>
|
|
505
|
+
|
|
506
|
+
</wsdl:message>
|
|
507
|
+
|
|
508
|
+
<wsdl:message name="HelpDesk_QueryList_ServiceSoapIn">
|
|
509
|
+
|
|
510
|
+
<wsdl:part element="s0:HelpDesk_QueryList_Service" name="parameters">
|
|
511
|
+
|
|
512
|
+
</wsdl:part>
|
|
513
|
+
|
|
514
|
+
</wsdl:message>
|
|
515
|
+
|
|
516
|
+
<wsdl:portType name="HPD_IncidentInterface_WSPortTypePortType">
|
|
517
|
+
|
|
518
|
+
<wsdl:operation name="HelpDesk_Query_Service">
|
|
519
|
+
|
|
520
|
+
<wsdl:input message="s0:HelpDesk_Query_ServiceSoapIn">
|
|
521
|
+
|
|
522
|
+
</wsdl:input>
|
|
523
|
+
|
|
524
|
+
<wsdl:output message="s0:HelpDesk_Query_ServiceSoapOut">
|
|
525
|
+
|
|
526
|
+
</wsdl:output>
|
|
527
|
+
|
|
528
|
+
</wsdl:operation>
|
|
529
|
+
|
|
530
|
+
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
531
|
+
|
|
532
|
+
<wsdl:input message="s0:HelpDesk_QueryList_ServiceSoapIn">
|
|
533
|
+
|
|
534
|
+
</wsdl:input>
|
|
535
|
+
|
|
536
|
+
<wsdl:output message="s0:HelpDesk_QueryList_ServiceSoapOut">
|
|
537
|
+
|
|
538
|
+
</wsdl:output>
|
|
539
|
+
|
|
540
|
+
</wsdl:operation>
|
|
541
|
+
|
|
542
|
+
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
543
|
+
|
|
544
|
+
<wsdl:input message="s0:HelpDesk_Modify_ServiceSoapIn">
|
|
545
|
+
|
|
546
|
+
</wsdl:input>
|
|
547
|
+
|
|
548
|
+
<wsdl:output message="s0:HelpDesk_Modify_ServiceSoapOut">
|
|
549
|
+
|
|
550
|
+
</wsdl:output>
|
|
551
|
+
|
|
552
|
+
</wsdl:operation>
|
|
553
|
+
|
|
554
|
+
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
555
|
+
|
|
556
|
+
<wsdl:input message="s0:HelpDesk_GetWorkInfoListSoapIn">
|
|
557
|
+
|
|
558
|
+
</wsdl:input>
|
|
559
|
+
|
|
560
|
+
<wsdl:output message="s0:HelpDesk_GetWorkInfoListSoapOut">
|
|
561
|
+
|
|
562
|
+
</wsdl:output>
|
|
563
|
+
|
|
564
|
+
</wsdl:operation>
|
|
565
|
+
|
|
566
|
+
</wsdl:portType>
|
|
567
|
+
|
|
568
|
+
<wsdl:binding name="HPD_IncidentInterface_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_WSPortTypePortType">
|
|
569
|
+
|
|
570
|
+
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
|
|
571
|
+
|
|
572
|
+
<wsdl:operation name="HelpDesk_Query_Service">
|
|
573
|
+
|
|
574
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Query_Service" style="document"/>
|
|
575
|
+
|
|
576
|
+
<wsdl:input>
|
|
577
|
+
|
|
578
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
579
|
+
|
|
580
|
+
</soap:header>
|
|
581
|
+
|
|
582
|
+
<soap:body use="literal"/>
|
|
583
|
+
|
|
584
|
+
</wsdl:input>
|
|
585
|
+
|
|
586
|
+
<wsdl:output>
|
|
587
|
+
|
|
588
|
+
<soap:body use="literal"/>
|
|
589
|
+
|
|
590
|
+
</wsdl:output>
|
|
591
|
+
|
|
592
|
+
</wsdl:operation>
|
|
593
|
+
|
|
594
|
+
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
595
|
+
|
|
596
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_QueryList_Service" style="document"/>
|
|
597
|
+
|
|
598
|
+
<wsdl:input>
|
|
599
|
+
|
|
600
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
601
|
+
|
|
602
|
+
</soap:header>
|
|
603
|
+
|
|
604
|
+
<soap:body use="literal"/>
|
|
605
|
+
|
|
606
|
+
</wsdl:input>
|
|
607
|
+
|
|
608
|
+
<wsdl:output>
|
|
609
|
+
|
|
610
|
+
<soap:body use="literal"/>
|
|
611
|
+
|
|
612
|
+
</wsdl:output>
|
|
613
|
+
|
|
614
|
+
</wsdl:operation>
|
|
615
|
+
|
|
616
|
+
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
617
|
+
|
|
618
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Modify_Service" style="document"/>
|
|
619
|
+
|
|
620
|
+
<wsdl:input>
|
|
621
|
+
|
|
622
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
623
|
+
|
|
624
|
+
</soap:header>
|
|
625
|
+
|
|
626
|
+
<soap:body use="literal"/>
|
|
627
|
+
|
|
628
|
+
</wsdl:input>
|
|
629
|
+
|
|
630
|
+
<wsdl:output>
|
|
631
|
+
|
|
632
|
+
<soap:body use="literal"/>
|
|
633
|
+
|
|
634
|
+
</wsdl:output>
|
|
635
|
+
|
|
636
|
+
</wsdl:operation>
|
|
637
|
+
|
|
638
|
+
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
639
|
+
|
|
640
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_GetWorkInfoList" style="document"/>
|
|
641
|
+
|
|
642
|
+
<wsdl:input>
|
|
643
|
+
|
|
644
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
645
|
+
|
|
646
|
+
</soap:header>
|
|
647
|
+
|
|
648
|
+
<soap:body use="literal"/>
|
|
649
|
+
|
|
650
|
+
</wsdl:input>
|
|
651
|
+
|
|
652
|
+
<wsdl:output>
|
|
653
|
+
|
|
654
|
+
<soap:body use="literal"/>
|
|
655
|
+
|
|
656
|
+
</wsdl:output>
|
|
657
|
+
|
|
658
|
+
</wsdl:operation>
|
|
659
|
+
|
|
660
|
+
</wsdl:binding>
|
|
661
|
+
|
|
662
|
+
<wsdl:service name="HPD_IncidentInterface_WSService">
|
|
663
|
+
|
|
664
|
+
<wsdl:documentation>
|
|
665
|
+
Query and Modify Operations </wsdl:documentation>
|
|
666
|
+
|
|
667
|
+
<wsdl:port binding="s0:HPD_IncidentInterface_WSPortTypeSoapBinding" name="HPD_IncidentInterface_WSPortTypeSoap">
|
|
668
|
+
|
|
669
|
+
<soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS"/>
|
|
670
|
+
|
|
671
|
+
</wsdl:port>
|
|
672
|
+
|
|
673
|
+
</wsdl:service>
|
|
674
|
+
|
|
675
|
+
</wsdl:definitions>
|