nexpose_ticketing 0.0.1 → 0.2.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +8 -8
- data/{README.markdown → README.md} +43 -38
- data/bin/nexpose_jira +2 -3
- data/bin/nexpose_remedy +17 -0
- data/bin/nexpose_servicenow +17 -0
- data/lib/nexpose_ticketing.rb +3 -1
- data/lib/nexpose_ticketing/config/remedy.config +26 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_Create_WS.xml +296 -0
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_WS.xml +675 -0
- data/lib/nexpose_ticketing/config/servicenow.config +18 -0
- data/lib/nexpose_ticketing/config/ticket_service.config +2 -2
- data/lib/nexpose_ticketing/helpers/jira_helper.rb +6 -6
- data/lib/nexpose_ticketing/helpers/remedy_helper.rb +448 -0
- data/lib/nexpose_ticketing/helpers/servicenow_helper.rb +315 -0
- data/lib/nexpose_ticketing/nx_logger.rb +35 -0
- data/lib/nexpose_ticketing/queries.rb +105 -14
- data/lib/nexpose_ticketing/ticket_repository.rb +57 -12
- data/lib/nexpose_ticketing/ticket_service.rb +56 -19
- data/nexpose_ticketing.gemspec +5 -4
- metadata +29 -4
checksums.yaml
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# Nexpose Ticketing Engine.
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This is the official gem package for the Ruby Nexpose Ticketing engine.
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To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
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For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
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# Usage
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To use the JIRA implementation please follow these steps:
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* Edit the jira.config file under config and add the necessary data.
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* Edit the ticket_service.config
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* Run the
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* Create
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# Nexpose Ticketing Engine.
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This is the official gem package for the Ruby Nexpose Ticketing engine.
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To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
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For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
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# Usage
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To use the JIRA implementation please follow these steps:
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* Edit the jira.config file under the gem config folder and add the necessary data.
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* Edit the ticket_service.config under the gem config folder and add the necessary data.
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* Run the nexpose_jira file under the bin folder. If installed with Gem 'console> nexpose_jira' should suffice.
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Note: Gem is usually installed under
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* Windows: C:\Ruby\<version\>\lib\ruby\gems\version\gems
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* Linux: /var/lib/gems/\<version\>/gems/
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Please refer to your particular Ruby documentation for actual installation folder.
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A logger is also implemented by default, and the log can be found under the log folder; please refer to the log file in case of an error.
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## Contributions
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This package is currently a work in progress. Currently there's only a JIRA implementation, with more on the works.
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To develop your own implementation for Ticketing service 'foo':
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* Create a helper class that implements the following methods:
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* create_ticket(tickets) - This method should implement the transport class for the 'foo' service (https, smtp, SOAP, etc).
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* prepare_tickets(tickets) - This method will call the selected preparation type: default or ip.
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* prepare_tickets_default(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'foo' accepted data (JSON, XML, etc) per vulnerability.
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* prepare_tickets_by_ip(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'food' accepted data (JSON, XML, etc) collapsing all vulnerabilities by IP.
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* Create your 'foo' caller under bin. See the file 'jira' for reference.
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Please see jira_helper.rb under helpers for an helper example, and two_vulns_report.csv under the test folder for a sample CSV report.
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We welcome contributions to this package. We ask only that pull requests and patches adhere to our coding standards.
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* Favor returning classes over key-value maps. Classes tend to be easier for users to manipulate and use.
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* Unless otherwise noted, code should adhere to the Ruby Style Guide: https://github.com/bbatsov/ruby-style-guide
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* Use YARDoc comment style to improve the API documentation of the gem.
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data/bin/nexpose_jira
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require 'yaml'
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require 'nexpose_ticketing'
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# Path to the JIRA Configuration file.
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JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
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JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
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'../lib/nexpose_ticketing/config/jira.config')
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# Read in JIRA options from jira.config.
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jira_options = begin
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# Initialize Ticket Service using JIRA.
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NexposeTicketing.start(jira_options)
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data/bin/nexpose_remedy
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#!/usr/bin/env ruby
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require 'yaml'
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require 'nexpose_ticketing'
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# Path to ServiceNow configuration file
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REMEDY_CONFIG_PATH = File.join(File.dirname(__FILE__),
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'../lib/nexpose_ticketing/config/remedy.config')
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# Read in ServiceNow options from servicenow.config
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rememdy_options = begin
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YAML.load_file(REMEDY_CONFIG_PATH)
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rescue ArgumentError => e
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raise "Could not parse YAML #{REMEDY_CONFIG_PATH} : #{e.message}"
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end
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# Initialize Nexpose Ticket Service using Remedy
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NexposeTicketing.start(rememdy_options)
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#!/usr/bin/env ruby
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require 'yaml'
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require 'nexpose_ticketing'
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# Path to ServiceNow configuration file
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SERVICENOW_CONFIG_PATH = File.join(File.dirname(__FILE__),
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'../lib/nexpose_ticketing/config/servicenow.config')
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# Read in ServiceNow options from servicenow.config
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servicenow_options = begin
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YAML.load_file(SERVICENOW_CONFIG_PATH)
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rescue ArgumentError => e
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raise "Could not parse YAML #{SERVICENOW_CONFIG_PATH} : #{e.message}"
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end
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# Initialize Nexpose Ticket Service using ServiceNow
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NexposeTicketing.start(servicenow_options)
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data/lib/nexpose_ticketing.rb
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require 'nexpose_ticketing/ticket_service'
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# Main nexpose ticketing module, helper options
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# should be passed as arguments to start.
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module NexposeTicketing
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def self.start(args)
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ts = NexposeTicketing::TicketService.new
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ts.setup(args)
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ts.start
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end
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end
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end
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---
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# This configuration file defines all the options necessary to support the helper.
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# Fields marked (M) are mandatory.
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#
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# (M) Helper class name
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:helper_name: RemedyHelper
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# (M) Remedy create incident SOAP endpoint
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:create_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS
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# (M) Remedy query/modify incident SOAP endpoint
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:query_modify_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS
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# (M) Username for Remedy
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:username: username
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# (M) Password for above username
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:password: password
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# Authentication code (if used by Remedy)
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:authentication:
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# (M) First name of the above username
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:first_name: Firstname
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# (M) Last name of the above username
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:last_name: Lastname
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# (M) Open SOAP connection timeout (in seconds)
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:open_timeout: 30
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# (M) Read SOAP connection timeout (in seconds)
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:read_timeout: 30
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<?xml version="1.0" encoding="UTF-8"?>
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<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_Create_WS" xmlns:s0="urn:HPD_IncidentInterface_Create_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
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<wsdl:types>
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<xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS">
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<xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/>
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<xsd:complexType name="CreateInputMap">
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<xsd:sequence>
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<xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Assignee" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/>
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<xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Department" type="xsd:string"/>
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<xsd:element name="First_Name" type="xsd:string"/>
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<xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
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<xsd:element name="Last_Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/>
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<xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
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<xsd:element minOccurs="0" name="Resolution" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/>
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<xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
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<xsd:element name="Status" type="s0:StatusType"/>
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<xsd:element name="Action" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/>
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<xsd:element name="Summary" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Notes" type="xsd:string"/>
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<xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
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<xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
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<xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/>
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<xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
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<xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/>
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<xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
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<xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/>
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<xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/>
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58
|
+
<xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/>
|
|
59
|
+
<xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/>
|
|
60
|
+
<xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/>
|
|
61
|
+
<xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/>
|
|
62
|
+
<xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/>
|
|
63
|
+
<xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/>
|
|
64
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
|
|
65
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
|
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66
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
|
|
67
|
+
<xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/>
|
|
68
|
+
<xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/>
|
|
69
|
+
<xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/>
|
|
70
|
+
</xsd:sequence>
|
|
71
|
+
</xsd:complexType>
|
|
72
|
+
<xsd:simpleType name="ImpactType">
|
|
73
|
+
<xsd:restriction base="xsd:string">
|
|
74
|
+
<xsd:enumeration value="1-Extensive/Widespread"/>
|
|
75
|
+
<xsd:enumeration value="2-Significant/Large"/>
|
|
76
|
+
<xsd:enumeration value="3-Moderate/Limited"/>
|
|
77
|
+
<xsd:enumeration value="4-Minor/Localized"/>
|
|
78
|
+
</xsd:restriction>
|
|
79
|
+
</xsd:simpleType>
|
|
80
|
+
<xsd:simpleType name="Reported_SourceType">
|
|
81
|
+
<xsd:restriction base="xsd:string">
|
|
82
|
+
<xsd:enumeration value="Direct Input"/>
|
|
83
|
+
<xsd:enumeration value="Email"/>
|
|
84
|
+
<xsd:enumeration value="External Escalation"/>
|
|
85
|
+
<xsd:enumeration value="Fax"/>
|
|
86
|
+
<xsd:enumeration value="Self Service"/>
|
|
87
|
+
<xsd:enumeration value="Systems Management"/>
|
|
88
|
+
<xsd:enumeration value="Phone"/>
|
|
89
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
90
|
+
<xsd:enumeration value="Walk In"/>
|
|
91
|
+
<xsd:enumeration value="Web"/>
|
|
92
|
+
<xsd:enumeration value="Other"/>
|
|
93
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
94
|
+
</xsd:restriction>
|
|
95
|
+
</xsd:simpleType>
|
|
96
|
+
<xsd:simpleType name="Service_TypeType">
|
|
97
|
+
<xsd:restriction base="xsd:string">
|
|
98
|
+
<xsd:enumeration value="User Service Restoration"/>
|
|
99
|
+
<xsd:enumeration value="User Service Request"/>
|
|
100
|
+
<xsd:enumeration value="Infrastructure Restoration"/>
|
|
101
|
+
<xsd:enumeration value="Infrastructure Event"/>
|
|
102
|
+
</xsd:restriction>
|
|
103
|
+
</xsd:simpleType>
|
|
104
|
+
<xsd:simpleType name="StatusType">
|
|
105
|
+
<xsd:restriction base="xsd:string">
|
|
106
|
+
<xsd:enumeration value="New"/>
|
|
107
|
+
<xsd:enumeration value="Assigned"/>
|
|
108
|
+
<xsd:enumeration value="In Progress"/>
|
|
109
|
+
<xsd:enumeration value="Pending"/>
|
|
110
|
+
<xsd:enumeration value="Resolved"/>
|
|
111
|
+
<xsd:enumeration value="Closed"/>
|
|
112
|
+
<xsd:enumeration value="Cancelled"/>
|
|
113
|
+
</xsd:restriction>
|
|
114
|
+
</xsd:simpleType>
|
|
115
|
+
<xsd:simpleType name="Create_RequestType">
|
|
116
|
+
<xsd:restriction base="xsd:string">
|
|
117
|
+
<xsd:enumeration value="Yes"/>
|
|
118
|
+
<xsd:enumeration value="No"/>
|
|
119
|
+
</xsd:restriction>
|
|
120
|
+
</xsd:simpleType>
|
|
121
|
+
<xsd:simpleType name="UrgencyType">
|
|
122
|
+
<xsd:restriction base="xsd:string">
|
|
123
|
+
<xsd:enumeration value="1-Critical"/>
|
|
124
|
+
<xsd:enumeration value="2-High"/>
|
|
125
|
+
<xsd:enumeration value="3-Medium"/>
|
|
126
|
+
<xsd:enumeration value="4-Low"/>
|
|
127
|
+
</xsd:restriction>
|
|
128
|
+
</xsd:simpleType>
|
|
129
|
+
<xsd:simpleType name="Work_Info_TypeType">
|
|
130
|
+
<xsd:restriction base="xsd:string">
|
|
131
|
+
<xsd:enumeration value="----- Customer Inbound -----"/>
|
|
132
|
+
<xsd:enumeration value="Customer Communication"/>
|
|
133
|
+
<xsd:enumeration value="Customer Follow-up"/>
|
|
134
|
+
<xsd:enumeration value="Customer Status Update"/>
|
|
135
|
+
<xsd:enumeration value="----- Customer Outbound -----"/>
|
|
136
|
+
<xsd:enumeration value="Closure Follow Up"/>
|
|
137
|
+
<xsd:enumeration value="Detail Clarification"/>
|
|
138
|
+
<xsd:enumeration value="General Information"/>
|
|
139
|
+
<xsd:enumeration value="Resolution Communications"/>
|
|
140
|
+
<xsd:enumeration value="Satisfaction Survey"/>
|
|
141
|
+
<xsd:enumeration value="Status Update"/>
|
|
142
|
+
<xsd:enumeration value="----- General -----"/>
|
|
143
|
+
<xsd:enumeration value="Incident Task / Action"/>
|
|
144
|
+
<xsd:enumeration value="Problem Script"/>
|
|
145
|
+
<xsd:enumeration value="Working Log"/>
|
|
146
|
+
<xsd:enumeration value="Email System"/>
|
|
147
|
+
<xsd:enumeration value="Paging System"/>
|
|
148
|
+
<xsd:enumeration value="BMC Impact Manager Update"/>
|
|
149
|
+
<xsd:enumeration value="Chat"/>
|
|
150
|
+
</xsd:restriction>
|
|
151
|
+
</xsd:simpleType>
|
|
152
|
+
<xsd:simpleType name="Work_Info_SourceType">
|
|
153
|
+
<xsd:restriction base="xsd:string">
|
|
154
|
+
<xsd:enumeration value="Email"/>
|
|
155
|
+
<xsd:enumeration value="Fax"/>
|
|
156
|
+
<xsd:enumeration value="Phone"/>
|
|
157
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
158
|
+
<xsd:enumeration value="Walk In"/>
|
|
159
|
+
<xsd:enumeration value="Pager"/>
|
|
160
|
+
<xsd:enumeration value="System Assignment"/>
|
|
161
|
+
<xsd:enumeration value="Web"/>
|
|
162
|
+
<xsd:enumeration value="Other"/>
|
|
163
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
164
|
+
</xsd:restriction>
|
|
165
|
+
</xsd:simpleType>
|
|
166
|
+
<xsd:simpleType name="Work_Info_View_AccessType">
|
|
167
|
+
<xsd:restriction base="xsd:string">
|
|
168
|
+
<xsd:enumeration value="Internal"/>
|
|
169
|
+
<xsd:enumeration value="Public"/>
|
|
170
|
+
</xsd:restriction>
|
|
171
|
+
</xsd:simpleType>
|
|
172
|
+
<xsd:simpleType name="Status_ReasonType">
|
|
173
|
+
<xsd:restriction base="xsd:string">
|
|
174
|
+
<xsd:enumeration value="Infrastructure Change Created"/>
|
|
175
|
+
<xsd:enumeration value="Local Site Action Required"/>
|
|
176
|
+
<xsd:enumeration value="Purchase Order Approval"/>
|
|
177
|
+
<xsd:enumeration value="Registration Approval"/>
|
|
178
|
+
<xsd:enumeration value="Supplier Delivery"/>
|
|
179
|
+
<xsd:enumeration value="Support Contact Hold"/>
|
|
180
|
+
<xsd:enumeration value="Third Party Vendor Action Reqd"/>
|
|
181
|
+
<xsd:enumeration value="Client Action Required"/>
|
|
182
|
+
<xsd:enumeration value="Infrastructure Change"/>
|
|
183
|
+
<xsd:enumeration value="Request"/>
|
|
184
|
+
<xsd:enumeration value="Future Enhancement"/>
|
|
185
|
+
<xsd:enumeration value="Pending Original Incident"/>
|
|
186
|
+
<xsd:enumeration value="Client Hold"/>
|
|
187
|
+
<xsd:enumeration value="Monitoring Incident"/>
|
|
188
|
+
<xsd:enumeration value="Customer Follow-Up Required"/>
|
|
189
|
+
<xsd:enumeration value="Temporary Corrective Action"/>
|
|
190
|
+
<xsd:enumeration value="No Further Action Required"/>
|
|
191
|
+
<xsd:enumeration value="Resolved by Original Incident"/>
|
|
192
|
+
<xsd:enumeration value="Automated Resolution Reported"/>
|
|
193
|
+
<xsd:enumeration value="No longer a Causal CI"/>
|
|
194
|
+
</xsd:restriction>
|
|
195
|
+
</xsd:simpleType>
|
|
196
|
+
<xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/>
|
|
197
|
+
<xsd:complexType name="CreateOutputMap">
|
|
198
|
+
<xsd:sequence>
|
|
199
|
+
<xsd:element name="Incident_Number" type="xsd:string"/>
|
|
200
|
+
</xsd:sequence>
|
|
201
|
+
</xsd:complexType>
|
|
202
|
+
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
|
|
203
|
+
<xsd:complexType name="AuthenticationInfo">
|
|
204
|
+
<xsd:sequence>
|
|
205
|
+
<xsd:element name="userName" type="xsd:string"/>
|
|
206
|
+
<xsd:element name="password" type="xsd:string"/>
|
|
207
|
+
<xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
|
|
208
|
+
<xsd:element minOccurs="0" name="locale" type="xsd:string"/>
|
|
209
|
+
<xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
|
|
210
|
+
</xsd:sequence>
|
|
211
|
+
</xsd:complexType>
|
|
212
|
+
</xsd:schema>
|
|
213
|
+
</wsdl:types>
|
|
214
|
+
|
|
215
|
+
<wsdl:message name="ARAuthenticate">
|
|
216
|
+
|
|
217
|
+
<wsdl:part element="s0:AuthenticationInfo" name="parameters">
|
|
218
|
+
|
|
219
|
+
</wsdl:part>
|
|
220
|
+
|
|
221
|
+
</wsdl:message>
|
|
222
|
+
|
|
223
|
+
<wsdl:message name="HelpDesk_Submit_ServiceSoapIn">
|
|
224
|
+
|
|
225
|
+
<wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters">
|
|
226
|
+
|
|
227
|
+
</wsdl:part>
|
|
228
|
+
|
|
229
|
+
</wsdl:message>
|
|
230
|
+
|
|
231
|
+
<wsdl:message name="HelpDesk_Submit_ServiceSoapOut">
|
|
232
|
+
|
|
233
|
+
<wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters">
|
|
234
|
+
|
|
235
|
+
</wsdl:part>
|
|
236
|
+
|
|
237
|
+
</wsdl:message>
|
|
238
|
+
|
|
239
|
+
<wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType">
|
|
240
|
+
|
|
241
|
+
<wsdl:operation name="HelpDesk_Submit_Service">
|
|
242
|
+
|
|
243
|
+
<wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn">
|
|
244
|
+
|
|
245
|
+
</wsdl:input>
|
|
246
|
+
|
|
247
|
+
<wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut">
|
|
248
|
+
|
|
249
|
+
</wsdl:output>
|
|
250
|
+
|
|
251
|
+
</wsdl:operation>
|
|
252
|
+
|
|
253
|
+
</wsdl:portType>
|
|
254
|
+
|
|
255
|
+
<wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType">
|
|
256
|
+
|
|
257
|
+
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
|
|
258
|
+
|
|
259
|
+
<wsdl:operation name="HelpDesk_Submit_Service">
|
|
260
|
+
|
|
261
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/>
|
|
262
|
+
|
|
263
|
+
<wsdl:input>
|
|
264
|
+
|
|
265
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
266
|
+
|
|
267
|
+
</soap:header>
|
|
268
|
+
|
|
269
|
+
<soap:body use="literal"/>
|
|
270
|
+
|
|
271
|
+
</wsdl:input>
|
|
272
|
+
|
|
273
|
+
<wsdl:output>
|
|
274
|
+
|
|
275
|
+
<soap:body use="literal"/>
|
|
276
|
+
|
|
277
|
+
</wsdl:output>
|
|
278
|
+
|
|
279
|
+
</wsdl:operation>
|
|
280
|
+
|
|
281
|
+
</wsdl:binding>
|
|
282
|
+
|
|
283
|
+
<wsdl:service name="HPD_IncidentInterface_Create_WSService">
|
|
284
|
+
|
|
285
|
+
<wsdl:documentation>
|
|
286
|
+
HelpDesk_Submit_Service Create </wsdl:documentation>
|
|
287
|
+
|
|
288
|
+
<wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap">
|
|
289
|
+
|
|
290
|
+
<soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS"/>
|
|
291
|
+
|
|
292
|
+
</wsdl:port>
|
|
293
|
+
|
|
294
|
+
</wsdl:service>
|
|
295
|
+
|
|
296
|
+
</wsdl:definitions>
|