nexpose_ticketing 0.5.0 → 0.8.0
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- checksums.yaml +4 -4
- data/Gemfile +3 -0
- data/Gemfile.lock +67 -0
- data/README.md +43 -43
- data/bin/nexpose_jira +16 -16
- data/bin/nexpose_remedy +17 -17
- data/bin/nexpose_servicenow +17 -17
- data/lib/nexpose_ticketing.rb +10 -10
- data/lib/nexpose_ticketing/config/jira.config +11 -11
- data/lib/nexpose_ticketing/config/remedy.config +26 -26
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_Create_WS.xml +296 -296
- data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_WS.xml +675 -675
- data/lib/nexpose_ticketing/config/servicenow.config +19 -18
- data/lib/nexpose_ticketing/config/servicenow_updateset/Rapid7 Nexpose Ticketing.glide-calgary-02-15-2013__patch2-hotfix5.xml +1 -1
- data/lib/nexpose_ticketing/config/ticket_service.config +4 -4
- data/lib/nexpose_ticketing/helpers/jira_helper.rb +228 -10
- data/lib/nexpose_ticketing/helpers/servicedesk_helper.rb +18 -9
- data/lib/nexpose_ticketing/helpers/servicenow_helper.rb +3 -2
- data/lib/nexpose_ticketing/nx_logger.rb +35 -35
- data/lib/nexpose_ticketing/queries.rb +5 -1
- data/lib/nexpose_ticketing/ticket_repository.rb +5 -3
- metadata +48 -6
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<?xml version="1.0" encoding="UTF-8"?>
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<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_WS" xmlns:ns0="http://tempuri.org" xmlns:s0="urn:HPD_IncidentInterface_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
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<wsdl:types>
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<xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_WS">
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<xsd:import namespace="http://tempuri.org"/>
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<xsd:element name="HelpDesk_Query_Service" type="s0:GetInputMap"/>
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<xsd:complexType name="GetInputMap">
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<xsd:sequence>
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<xsd:element name="Incident_Number" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:element name="HelpDesk_Query_ServiceResponse" type="s0:GetOutputMap"/>
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<xsd:complexType name="GetOutputMap">
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<xsd:sequence>
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<xsd:element name="Assigned_Group" type="xsd:string"/>
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<xsd:element name="Assigned_Group_Shift_Name" type="xsd:string"/>
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<xsd:element name="Assigned_Support_Company" type="xsd:string"/>
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<xsd:element name="Assigned_Support_Organization" type="xsd:string"/>
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<xsd:element name="Assignee" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="City" type="xsd:string"/>
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<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
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<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Closure_Product_Name" type="xsd:string"/>
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<xsd:element name="Company" type="xsd:string"/>
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<xsd:element name="Contact_Company" type="xsd:string"/>
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<xsd:element name="Contact_Sensitivity" nillable="true" type="s0:Contact_SensitivityType"/>
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<xsd:element name="Country" type="xsd:string"/>
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<xsd:element name="Department" type="xsd:string"/>
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<xsd:element name="Summary" type="xsd:string"/>
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<xsd:element name="Notes" type="xsd:string"/>
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<xsd:element name="First_Name" type="xsd:string"/>
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<xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
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<xsd:element name="Last_Name" type="xsd:string"/>
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<xsd:element name="Manufacturer" type="xsd:string"/>
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<xsd:element name="Middle_Initial" type="xsd:string"/>
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<xsd:element name="Organization" type="xsd:string"/>
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<xsd:element name="Phone_Number" type="xsd:string"/>
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<xsd:element name="Priority" nillable="true" type="s0:PriorityType"/>
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<xsd:element name="Priority_Weight" nillable="true" type="xsd:int"/>
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<xsd:element name="Product_Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Product_Name" type="xsd:string"/>
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<xsd:element name="Region" type="xsd:string"/>
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<xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
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<xsd:element name="Resolution" type="xsd:string"/>
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<xsd:element name="Resolution_Category" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
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<xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
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<xsd:element name="Site" type="xsd:string"/>
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<xsd:element name="Site_Group" type="xsd:string"/>
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<xsd:element name="Status" type="s0:StatusType"/>
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<xsd:element minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
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<xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
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<xsd:element name="VIP" nillable="true" type="s0:VIPType"/>
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<xsd:element name="ServiceCI" type="xsd:string"/>
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<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI" type="xsd:string"/>
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<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
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<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:simpleType name="Contact_SensitivityType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Sensitive"/>
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<xsd:enumeration value="Standard"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="ImpactType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="1-Extensive/Widespread"/>
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<xsd:enumeration value="2-Significant/Large"/>
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<xsd:enumeration value="3-Moderate/Limited"/>
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<xsd:enumeration value="4-Minor/Localized"/>
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</xsd:simpleType>
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<xsd:simpleType name="PriorityType">
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<xsd:enumeration value="Critical"/>
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<xsd:enumeration value="High"/>
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<xsd:enumeration value="Medium"/>
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<xsd:enumeration value="Low"/>
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</xsd:simpleType>
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<xsd:simpleType name="Reported_SourceType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Direct Input"/>
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<xsd:enumeration value="Email"/>
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<xsd:enumeration value="External Escalation"/>
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<xsd:enumeration value="Fax"/>
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<xsd:enumeration value="Self Service"/>
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<xsd:enumeration value="Systems Management"/>
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<xsd:enumeration value="Phone"/>
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<xsd:enumeration value="Voice Mail"/>
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<xsd:enumeration value="Walk In"/>
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<xsd:enumeration value="Web"/>
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<xsd:enumeration value="Other"/>
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<xsd:enumeration value="BMC Impact Manager Event"/>
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</xsd:simpleType>
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<xsd:simpleType name="Service_TypeType">
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<xsd:enumeration value="User Service Restoration"/>
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<xsd:enumeration value="User Service Request"/>
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<xsd:enumeration value="Infrastructure Restoration"/>
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<xsd:enumeration value="Infrastructure Event"/>
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<xsd:simpleType name="StatusType">
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<xsd:enumeration value="New"/>
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<xsd:enumeration value="Assigned"/>
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<xsd:enumeration value="In Progress"/>
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<xsd:enumeration value="Pending"/>
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<xsd:enumeration value="Resolved"/>
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<xsd:enumeration value="Closed"/>
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<xsd:simpleType name="Status_ReasonType">
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<xsd:enumeration value="Infrastructure Change Created"/>
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<xsd:enumeration value="Local Site Action Required"/>
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<xsd:enumeration value="Purchase Order Approval"/>
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<xsd:enumeration value="Registration Approval"/>
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<xsd:enumeration value="Supplier Delivery"/>
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<xsd:enumeration value="Support Contact Hold"/>
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<xsd:enumeration value="Third Party Vendor Action Reqd"/>
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<xsd:enumeration value="Client Action Required"/>
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<xsd:enumeration value="Infrastructure Change"/>
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<xsd:enumeration value="Request"/>
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<xsd:enumeration value="Future Enhancement"/>
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<xsd:enumeration value="Pending Original Incident"/>
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<xsd:enumeration value="Client Hold"/>
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<xsd:enumeration value="Monitoring Incident"/>
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<xsd:enumeration value="Customer Follow-Up Required"/>
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<xsd:enumeration value="Temporary Corrective Action"/>
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<xsd:enumeration value="No Further Action Required"/>
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<xsd:enumeration value="Resolved by Original Incident"/>
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<xsd:enumeration value="Automated Resolution Reported"/>
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<xsd:enumeration value="No longer a Causal CI"/>
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<xsd:simpleType name="UrgencyType">
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<xsd:enumeration value="1-Critical"/>
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<xsd:enumeration value="2-High"/>
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<xsd:enumeration value="3-Medium"/>
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<xsd:enumeration value="4-Low"/>
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<xsd:simpleType name="VIPType">
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<xsd:enumeration value="Yes"/>
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<xsd:enumeration value="No"/>
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</xsd:simpleType>
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<xsd:element name="HelpDesk_QueryList_Service" type="s0:GetListInputMap"/>
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<xsd:complexType name="GetListInputMap">
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<xsd:sequence>
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<xsd:element name="Qualification" type="xsd:string"/>
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<xsd:element name="startRecord" type="xsd:string"/>
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<xsd:element name="maxLimit" type="xsd:string"/>
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<xsd:element name="HelpDesk_QueryList_ServiceResponse" type="s0:GetListOutputMap"/>
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<xsd:element maxOccurs="unbounded" name="getListValues" type="xsd:string"/>
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</xsd:complexType>
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<xsd:element name="HelpDesk_Modify_Service" type="s0:SetInputMap"/>
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<xsd:complexType name="SetInputMap">
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<xsd:sequence>
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<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
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<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
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<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Closure_Product_Name" type="xsd:string"/>
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<xsd:element name="Company" type="xsd:string"/>
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<xsd:element name="Summary" type="xsd:string"/>
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<xsd:element name="Notes" type="xsd:string"/>
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<xsd:element name="Impact" type="s0:ImpactType"/>
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<xsd:element name="Manufacturer" type="xsd:string"/>
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<xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
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<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
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<xsd:element name="Product_Model_Version" type="xsd:string"/>
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<xsd:element name="Product_Name" type="xsd:string"/>
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<xsd:element name="Reported_Source" type="s0:Reported_SourceType"/>
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<xsd:element name="Resolution" type="xsd:string"/>
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<xsd:element name="Resolution_Category" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
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<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
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<xsd:element name="Resolution_Method" type="xsd:string"/>
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<xsd:element name="Service_Type" type="s0:Service_TypeType"/>
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<xsd:element name="Status" type="s0:StatusType"/>
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<xsd:element name="Urgency" type="s0:UrgencyType"/>
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<xsd:element name="Action" type="xsd:string"/>
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<xsd:element name="Work_Info_Summary" type="xsd:string"/>
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<xsd:element name="Work_Info_Notes" type="xsd:string"/>
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<xsd:element name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
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<xsd:element name="Work_Info_Date" type="xsd:dateTime"/>
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<xsd:element name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
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<xsd:element name="Work_Info_Locked" type="s0:VIPType"/>
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<xsd:element name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
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<xsd:element name="Incident_Number" type="xsd:string"/>
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<xsd:element default="Infrastructure Change Created" minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
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<xsd:element name="ServiceCI" type="xsd:string"/>
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<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI" type="xsd:string"/>
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<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
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<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
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<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
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<xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
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<xsd:simpleType name="Work_Info_TypeType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="----- Customer Inbound -----"/>
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<xsd:enumeration value="Customer Communication"/>
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<xsd:enumeration value="Customer Follow-up"/>
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<xsd:enumeration value="Customer Status Update"/>
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<xsd:enumeration value="----- Customer Outbound -----"/>
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<xsd:enumeration value="Closure Follow Up"/>
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<xsd:enumeration value="Detail Clarification"/>
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<xsd:enumeration value="General Information"/>
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<xsd:enumeration value="Resolution Communications"/>
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<xsd:enumeration value="Satisfaction Survey"/>
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<xsd:enumeration value="Status Update"/>
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<xsd:enumeration value="----- General -----"/>
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<xsd:enumeration value="Incident Task / Action"/>
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<xsd:enumeration value="Problem Script"/>
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<xsd:enumeration value="Working Log"/>
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<xsd:enumeration value="Email System"/>
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<xsd:enumeration value="Paging System"/>
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<xsd:enumeration value="BMC Impact Manager Update"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="Work_Info_SourceType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Email"/>
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<xsd:enumeration value="Fax"/>
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<xsd:enumeration value="Phone"/>
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<xsd:enumeration value="Voice Mail"/>
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<xsd:enumeration value="Walk In"/>
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<xsd:enumeration value="Pager"/>
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<xsd:enumeration value="System Assignment"/>
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<xsd:enumeration value="Web"/>
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<xsd:enumeration value="Other"/>
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<xsd:enumeration value="BMC Impact Manager Event"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:simpleType name="Work_Info_View_AccessType">
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<xsd:restriction base="xsd:string">
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<xsd:enumeration value="Internal"/>
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<xsd:enumeration value="Public"/>
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</xsd:restriction>
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</xsd:simpleType>
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<xsd:element name="HelpDesk_Modify_ServiceResponse" type="s0:SetOutputMap"/>
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<xsd:complexType name="SetOutputMap">
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<xsd:sequence/>
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</xsd:complexType>
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<xsd:element name="HelpDesk_GetWorkInfoList" type="s0:InputMapping4"/>
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<xsd:complexType name="InputMapping4">
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<xsd:sequence>
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<xsd:element name="Qualification" type="xsd:string"/>
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<xsd:element name="startRecord" type="xsd:string"/>
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<xsd:element name="maxLimit" type="xsd:string"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:element name="HelpDesk_GetWorkInfoListResponse" type="s0:OutputMapping4"/>
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<xsd:complexType name="OutputMapping4">
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<xsd:sequence>
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<xsd:element name="ListWOQuery" type="s0:ListWOObjectQuery"/>
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</xsd:sequence>
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</xsd:complexType>
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<xsd:complexType name="ListWOObjectQuery">
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<xsd:sequence>
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<xsd:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
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<xsd:complexType>
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<xsd:sequence>
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<xsd:element name="WorkInfoInstanceID" type="xsd:string"/>
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<xsd:element name="WorkInfoStatus" type="xsd:string"/>
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<xsd:element name="WorkInfoType" type="xsd:string"/>
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<xsd:element name="WorkInfoCommSource" type="xsd:string"/>
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<xsd:element name="WorkInfoSummary" type="xsd:string"/>
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<xsd:element name="WorkInfoNotes" type="xsd:string"/>
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<xsd:element name="ParentID" type="xsd:string"/>
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<xsd:element name="WorkInfoSecureLog" type="xsd:string"/>
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<xsd:element minOccurs="0" name="WorkInfoSubmitDate" type="xsd:dateTime"/>
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<xsd:element name="WorkInfoAttachment1Name" type="xsd:string"/>
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<xsd:element name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
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<xsd:element name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
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<xsd:element name="WorkInfoAttachment2Name" type="xsd:string"/>
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<xsd:element name="WorkInfoAttachment2Data" type="xsd:base64Binary"/>
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<xsd:element name="WorkInfoAttachment2OrigSize" type="xsd:int"/>
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<xsd:element name="WorkInfoAttachment3Name" type="xsd:string"/>
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|
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<xsd:element name="WorkInfoAttachment3Data" type="xsd:base64Binary"/>
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|
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<xsd:element name="WorkInfoAttachment3OrigSize" type="xsd:int"/>
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|
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</xsd:sequence>
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</xsd:complexType>
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|
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</xsd:element>
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|
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</xsd:sequence>
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|
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</xsd:complexType>
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321
|
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<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
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|
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<xsd:complexType name="AuthenticationInfo">
|
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323
|
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<xsd:sequence>
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|
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<xsd:element name="userName" type="xsd:string"/>
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|
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<xsd:element name="password" type="xsd:string"/>
|
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|
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<xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
|
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327
|
-
<xsd:element minOccurs="0" name="locale" type="xsd:string"/>
|
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328
|
-
<xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
|
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329
|
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</xsd:sequence>
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|
-
</xsd:complexType>
|
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331
|
-
</xsd:schema>
|
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332
|
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<xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" targetNamespace="http://tempuri.org" xmlns="http://tempuri.org" xmlns:xs="http://www.w3.org/2001/XMLSchema">
|
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333
|
-
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334
|
-
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|
-
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336
|
-
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|
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<xs:complexType name="ListQueryWorkInfo">
|
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|
-
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339
|
-
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340
|
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<xs:sequence>
|
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341
|
-
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|
-
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|
-
<xs:element ref="ListWOQuery"/>
|
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|
-
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|
-
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|
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</xs:sequence>
|
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|
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|
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|
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</xs:complexType>
|
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|
-
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|
351
|
-
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352
|
-
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353
|
-
<xs:element name="ListWOQuery" type="ListWOObjectQuery"/>
|
|
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|
-
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355
|
-
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|
356
|
-
<xs:complexType name="ListWOObjectQuery">
|
|
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|
-
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|
-
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359
|
-
<xs:sequence>
|
|
360
|
-
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361
|
-
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|
362
|
-
<xs:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
|
|
363
|
-
|
|
364
|
-
|
|
365
|
-
<xs:complexType>
|
|
366
|
-
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|
-
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368
|
-
<xs:sequence>
|
|
369
|
-
|
|
370
|
-
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|
371
|
-
<xs:element name="WorkInfoInstanceID" type="xs:string"/>
|
|
372
|
-
|
|
373
|
-
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|
374
|
-
<xs:element name="WorkInfoStatus" type="xs:string"/>
|
|
375
|
-
|
|
376
|
-
|
|
377
|
-
<xs:element name="WorkInfoType" type="xs:string"/>
|
|
378
|
-
|
|
379
|
-
|
|
380
|
-
<xs:element name="WorkInfoCommSource" type="xs:string"/>
|
|
381
|
-
|
|
382
|
-
|
|
383
|
-
<xs:element name="WorkInfoSummary" type="xs:string"/>
|
|
384
|
-
|
|
385
|
-
|
|
386
|
-
<xs:element name="WorkInfoNotes" type="xs:string"/>
|
|
387
|
-
|
|
388
|
-
|
|
389
|
-
<xs:element name="IncidentNumber" type="xs:string"/>
|
|
390
|
-
|
|
391
|
-
|
|
392
|
-
<xs:element name="WorkInfoSecureLog" type="xs:string"/>
|
|
393
|
-
|
|
394
|
-
|
|
395
|
-
<xs:element name="WorkInfoSubmitDate" type="xs:dateTime"/>
|
|
396
|
-
|
|
397
|
-
|
|
398
|
-
<xs:element name="WorkInfoAttachment1Name" type="xs:string"/>
|
|
399
|
-
|
|
400
|
-
|
|
401
|
-
<xs:element name="WorkInfoAttachment1Data" type="xs:base64Binary"/>
|
|
402
|
-
|
|
403
|
-
|
|
404
|
-
<xs:element name="WorkInfoAttachment1OrigSize" type="xs:int"/>
|
|
405
|
-
|
|
406
|
-
|
|
407
|
-
<xs:element name="WorkInfoAttachment2Name" type="xs:string"/>
|
|
408
|
-
|
|
409
|
-
|
|
410
|
-
<xs:element name="WorkInfoAttachment2Data" type="xs:base64Binary"/>
|
|
411
|
-
|
|
412
|
-
|
|
413
|
-
<xs:element name="WorkInfoAttachment2OrigSize" type="xs:int"/>
|
|
414
|
-
|
|
415
|
-
|
|
416
|
-
<xs:element name="WorkInfoAttachment3Name" type="xs:string"/>
|
|
417
|
-
|
|
418
|
-
|
|
419
|
-
<xs:element name="WorkInfoAttachment3Data" type="xs:base64Binary"/>
|
|
420
|
-
|
|
421
|
-
|
|
422
|
-
<xs:element name="WorkInfoAttachment3OrigSize" type="xs:int"/>
|
|
423
|
-
|
|
424
|
-
|
|
425
|
-
</xs:sequence>
|
|
426
|
-
|
|
427
|
-
|
|
428
|
-
</xs:complexType>
|
|
429
|
-
|
|
430
|
-
|
|
431
|
-
</xs:element>
|
|
432
|
-
|
|
433
|
-
|
|
434
|
-
</xs:sequence>
|
|
435
|
-
|
|
436
|
-
|
|
437
|
-
</xs:complexType>
|
|
438
|
-
|
|
439
|
-
|
|
440
|
-
|
|
441
|
-
</xs:schema>
|
|
442
|
-
</wsdl:types>
|
|
443
|
-
|
|
444
|
-
<wsdl:message name="HelpDesk_Query_ServiceSoapOut">
|
|
445
|
-
|
|
446
|
-
<wsdl:part element="s0:HelpDesk_Query_ServiceResponse" name="parameters">
|
|
447
|
-
|
|
448
|
-
</wsdl:part>
|
|
449
|
-
|
|
450
|
-
</wsdl:message>
|
|
451
|
-
|
|
452
|
-
<wsdl:message name="ARAuthenticate">
|
|
453
|
-
|
|
454
|
-
<wsdl:part element="s0:AuthenticationInfo" name="parameters">
|
|
455
|
-
|
|
456
|
-
</wsdl:part>
|
|
457
|
-
|
|
458
|
-
</wsdl:message>
|
|
459
|
-
|
|
460
|
-
<wsdl:message name="HelpDesk_Modify_ServiceSoapOut">
|
|
461
|
-
|
|
462
|
-
<wsdl:part element="s0:HelpDesk_Modify_ServiceResponse" name="parameters">
|
|
463
|
-
|
|
464
|
-
</wsdl:part>
|
|
465
|
-
|
|
466
|
-
</wsdl:message>
|
|
467
|
-
|
|
468
|
-
<wsdl:message name="HelpDesk_GetWorkInfoListSoapIn">
|
|
469
|
-
|
|
470
|
-
<wsdl:part element="s0:HelpDesk_GetWorkInfoList" name="parameters">
|
|
471
|
-
|
|
472
|
-
</wsdl:part>
|
|
473
|
-
|
|
474
|
-
</wsdl:message>
|
|
475
|
-
|
|
476
|
-
<wsdl:message name="HelpDesk_GetWorkInfoListSoapOut">
|
|
477
|
-
|
|
478
|
-
<wsdl:part element="s0:HelpDesk_GetWorkInfoListResponse" name="parameters">
|
|
479
|
-
|
|
480
|
-
</wsdl:part>
|
|
481
|
-
|
|
482
|
-
</wsdl:message>
|
|
483
|
-
|
|
484
|
-
<wsdl:message name="HelpDesk_Query_ServiceSoapIn">
|
|
485
|
-
|
|
486
|
-
<wsdl:part element="s0:HelpDesk_Query_Service" name="parameters">
|
|
487
|
-
|
|
488
|
-
</wsdl:part>
|
|
489
|
-
|
|
490
|
-
</wsdl:message>
|
|
491
|
-
|
|
492
|
-
<wsdl:message name="HelpDesk_Modify_ServiceSoapIn">
|
|
493
|
-
|
|
494
|
-
<wsdl:part element="s0:HelpDesk_Modify_Service" name="parameters">
|
|
495
|
-
|
|
496
|
-
</wsdl:part>
|
|
497
|
-
|
|
498
|
-
</wsdl:message>
|
|
499
|
-
|
|
500
|
-
<wsdl:message name="HelpDesk_QueryList_ServiceSoapOut">
|
|
501
|
-
|
|
502
|
-
<wsdl:part element="s0:HelpDesk_QueryList_ServiceResponse" name="parameters">
|
|
503
|
-
|
|
504
|
-
</wsdl:part>
|
|
505
|
-
|
|
506
|
-
</wsdl:message>
|
|
507
|
-
|
|
508
|
-
<wsdl:message name="HelpDesk_QueryList_ServiceSoapIn">
|
|
509
|
-
|
|
510
|
-
<wsdl:part element="s0:HelpDesk_QueryList_Service" name="parameters">
|
|
511
|
-
|
|
512
|
-
</wsdl:part>
|
|
513
|
-
|
|
514
|
-
</wsdl:message>
|
|
515
|
-
|
|
516
|
-
<wsdl:portType name="HPD_IncidentInterface_WSPortTypePortType">
|
|
517
|
-
|
|
518
|
-
<wsdl:operation name="HelpDesk_Query_Service">
|
|
519
|
-
|
|
520
|
-
<wsdl:input message="s0:HelpDesk_Query_ServiceSoapIn">
|
|
521
|
-
|
|
522
|
-
</wsdl:input>
|
|
523
|
-
|
|
524
|
-
<wsdl:output message="s0:HelpDesk_Query_ServiceSoapOut">
|
|
525
|
-
|
|
526
|
-
</wsdl:output>
|
|
527
|
-
|
|
528
|
-
</wsdl:operation>
|
|
529
|
-
|
|
530
|
-
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
531
|
-
|
|
532
|
-
<wsdl:input message="s0:HelpDesk_QueryList_ServiceSoapIn">
|
|
533
|
-
|
|
534
|
-
</wsdl:input>
|
|
535
|
-
|
|
536
|
-
<wsdl:output message="s0:HelpDesk_QueryList_ServiceSoapOut">
|
|
537
|
-
|
|
538
|
-
</wsdl:output>
|
|
539
|
-
|
|
540
|
-
</wsdl:operation>
|
|
541
|
-
|
|
542
|
-
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
543
|
-
|
|
544
|
-
<wsdl:input message="s0:HelpDesk_Modify_ServiceSoapIn">
|
|
545
|
-
|
|
546
|
-
</wsdl:input>
|
|
547
|
-
|
|
548
|
-
<wsdl:output message="s0:HelpDesk_Modify_ServiceSoapOut">
|
|
549
|
-
|
|
550
|
-
</wsdl:output>
|
|
551
|
-
|
|
552
|
-
</wsdl:operation>
|
|
553
|
-
|
|
554
|
-
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
555
|
-
|
|
556
|
-
<wsdl:input message="s0:HelpDesk_GetWorkInfoListSoapIn">
|
|
557
|
-
|
|
558
|
-
</wsdl:input>
|
|
559
|
-
|
|
560
|
-
<wsdl:output message="s0:HelpDesk_GetWorkInfoListSoapOut">
|
|
561
|
-
|
|
562
|
-
</wsdl:output>
|
|
563
|
-
|
|
564
|
-
</wsdl:operation>
|
|
565
|
-
|
|
566
|
-
</wsdl:portType>
|
|
567
|
-
|
|
568
|
-
<wsdl:binding name="HPD_IncidentInterface_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_WSPortTypePortType">
|
|
569
|
-
|
|
570
|
-
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
|
|
571
|
-
|
|
572
|
-
<wsdl:operation name="HelpDesk_Query_Service">
|
|
573
|
-
|
|
574
|
-
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Query_Service" style="document"/>
|
|
575
|
-
|
|
576
|
-
<wsdl:input>
|
|
577
|
-
|
|
578
|
-
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
579
|
-
|
|
580
|
-
</soap:header>
|
|
581
|
-
|
|
582
|
-
<soap:body use="literal"/>
|
|
583
|
-
|
|
584
|
-
</wsdl:input>
|
|
585
|
-
|
|
586
|
-
<wsdl:output>
|
|
587
|
-
|
|
588
|
-
<soap:body use="literal"/>
|
|
589
|
-
|
|
590
|
-
</wsdl:output>
|
|
591
|
-
|
|
592
|
-
</wsdl:operation>
|
|
593
|
-
|
|
594
|
-
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
595
|
-
|
|
596
|
-
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_QueryList_Service" style="document"/>
|
|
597
|
-
|
|
598
|
-
<wsdl:input>
|
|
599
|
-
|
|
600
|
-
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
601
|
-
|
|
602
|
-
</soap:header>
|
|
603
|
-
|
|
604
|
-
<soap:body use="literal"/>
|
|
605
|
-
|
|
606
|
-
</wsdl:input>
|
|
607
|
-
|
|
608
|
-
<wsdl:output>
|
|
609
|
-
|
|
610
|
-
<soap:body use="literal"/>
|
|
611
|
-
|
|
612
|
-
</wsdl:output>
|
|
613
|
-
|
|
614
|
-
</wsdl:operation>
|
|
615
|
-
|
|
616
|
-
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
617
|
-
|
|
618
|
-
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Modify_Service" style="document"/>
|
|
619
|
-
|
|
620
|
-
<wsdl:input>
|
|
621
|
-
|
|
622
|
-
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
623
|
-
|
|
624
|
-
</soap:header>
|
|
625
|
-
|
|
626
|
-
<soap:body use="literal"/>
|
|
627
|
-
|
|
628
|
-
</wsdl:input>
|
|
629
|
-
|
|
630
|
-
<wsdl:output>
|
|
631
|
-
|
|
632
|
-
<soap:body use="literal"/>
|
|
633
|
-
|
|
634
|
-
</wsdl:output>
|
|
635
|
-
|
|
636
|
-
</wsdl:operation>
|
|
637
|
-
|
|
638
|
-
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
639
|
-
|
|
640
|
-
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_GetWorkInfoList" style="document"/>
|
|
641
|
-
|
|
642
|
-
<wsdl:input>
|
|
643
|
-
|
|
644
|
-
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
645
|
-
|
|
646
|
-
</soap:header>
|
|
647
|
-
|
|
648
|
-
<soap:body use="literal"/>
|
|
649
|
-
|
|
650
|
-
</wsdl:input>
|
|
651
|
-
|
|
652
|
-
<wsdl:output>
|
|
653
|
-
|
|
654
|
-
<soap:body use="literal"/>
|
|
655
|
-
|
|
656
|
-
</wsdl:output>
|
|
657
|
-
|
|
658
|
-
</wsdl:operation>
|
|
659
|
-
|
|
660
|
-
</wsdl:binding>
|
|
661
|
-
|
|
662
|
-
<wsdl:service name="HPD_IncidentInterface_WSService">
|
|
663
|
-
|
|
664
|
-
<wsdl:documentation>
|
|
665
|
-
Query and Modify Operations </wsdl:documentation>
|
|
666
|
-
|
|
667
|
-
<wsdl:port binding="s0:HPD_IncidentInterface_WSPortTypeSoapBinding" name="HPD_IncidentInterface_WSPortTypeSoap">
|
|
668
|
-
|
|
669
|
-
<soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS"/>
|
|
670
|
-
|
|
671
|
-
</wsdl:port>
|
|
672
|
-
|
|
673
|
-
</wsdl:service>
|
|
674
|
-
|
|
675
|
-
</wsdl:definitions>
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_WS" xmlns:ns0="http://tempuri.org" xmlns:s0="urn:HPD_IncidentInterface_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
|
|
3
|
+
<wsdl:types>
|
|
4
|
+
<xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_WS">
|
|
5
|
+
<xsd:import namespace="http://tempuri.org"/>
|
|
6
|
+
<xsd:element name="HelpDesk_Query_Service" type="s0:GetInputMap"/>
|
|
7
|
+
<xsd:complexType name="GetInputMap">
|
|
8
|
+
<xsd:sequence>
|
|
9
|
+
<xsd:element name="Incident_Number" type="xsd:string"/>
|
|
10
|
+
</xsd:sequence>
|
|
11
|
+
</xsd:complexType>
|
|
12
|
+
<xsd:element name="HelpDesk_Query_ServiceResponse" type="s0:GetOutputMap"/>
|
|
13
|
+
<xsd:complexType name="GetOutputMap">
|
|
14
|
+
<xsd:sequence>
|
|
15
|
+
<xsd:element name="Assigned_Group" type="xsd:string"/>
|
|
16
|
+
<xsd:element name="Assigned_Group_Shift_Name" type="xsd:string"/>
|
|
17
|
+
<xsd:element name="Assigned_Support_Company" type="xsd:string"/>
|
|
18
|
+
<xsd:element name="Assigned_Support_Organization" type="xsd:string"/>
|
|
19
|
+
<xsd:element name="Assignee" type="xsd:string"/>
|
|
20
|
+
<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
|
|
21
|
+
<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
|
|
22
|
+
<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
|
|
23
|
+
<xsd:element name="City" type="xsd:string"/>
|
|
24
|
+
<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
|
|
25
|
+
<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
|
|
26
|
+
<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
|
|
27
|
+
<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
|
|
28
|
+
<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
|
|
29
|
+
<xsd:element name="Closure_Product_Name" type="xsd:string"/>
|
|
30
|
+
<xsd:element name="Company" type="xsd:string"/>
|
|
31
|
+
<xsd:element name="Contact_Company" type="xsd:string"/>
|
|
32
|
+
<xsd:element name="Contact_Sensitivity" nillable="true" type="s0:Contact_SensitivityType"/>
|
|
33
|
+
<xsd:element name="Country" type="xsd:string"/>
|
|
34
|
+
<xsd:element name="Department" type="xsd:string"/>
|
|
35
|
+
<xsd:element name="Summary" type="xsd:string"/>
|
|
36
|
+
<xsd:element name="Notes" type="xsd:string"/>
|
|
37
|
+
<xsd:element name="First_Name" type="xsd:string"/>
|
|
38
|
+
<xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
|
|
39
|
+
<xsd:element name="Last_Name" type="xsd:string"/>
|
|
40
|
+
<xsd:element name="Manufacturer" type="xsd:string"/>
|
|
41
|
+
<xsd:element name="Middle_Initial" type="xsd:string"/>
|
|
42
|
+
<xsd:element name="Organization" type="xsd:string"/>
|
|
43
|
+
<xsd:element name="Phone_Number" type="xsd:string"/>
|
|
44
|
+
<xsd:element name="Priority" nillable="true" type="s0:PriorityType"/>
|
|
45
|
+
<xsd:element name="Priority_Weight" nillable="true" type="xsd:int"/>
|
|
46
|
+
<xsd:element name="Product_Categorization_Tier_1" type="xsd:string"/>
|
|
47
|
+
<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
|
|
48
|
+
<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
|
|
49
|
+
<xsd:element name="Product_Model_Version" type="xsd:string"/>
|
|
50
|
+
<xsd:element name="Product_Name" type="xsd:string"/>
|
|
51
|
+
<xsd:element name="Region" type="xsd:string"/>
|
|
52
|
+
<xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
|
|
53
|
+
<xsd:element name="Resolution" type="xsd:string"/>
|
|
54
|
+
<xsd:element name="Resolution_Category" type="xsd:string"/>
|
|
55
|
+
<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
|
|
56
|
+
<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
|
|
57
|
+
<xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
|
|
58
|
+
<xsd:element name="Site" type="xsd:string"/>
|
|
59
|
+
<xsd:element name="Site_Group" type="xsd:string"/>
|
|
60
|
+
<xsd:element name="Status" type="s0:StatusType"/>
|
|
61
|
+
<xsd:element minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
|
|
62
|
+
<xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
|
|
63
|
+
<xsd:element name="VIP" nillable="true" type="s0:VIPType"/>
|
|
64
|
+
<xsd:element name="ServiceCI" type="xsd:string"/>
|
|
65
|
+
<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
|
|
66
|
+
<xsd:element name="HPD_CI" type="xsd:string"/>
|
|
67
|
+
<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
|
|
68
|
+
<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
|
|
69
|
+
<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
|
|
70
|
+
</xsd:sequence>
|
|
71
|
+
</xsd:complexType>
|
|
72
|
+
<xsd:simpleType name="Contact_SensitivityType">
|
|
73
|
+
<xsd:restriction base="xsd:string">
|
|
74
|
+
<xsd:enumeration value="Sensitive"/>
|
|
75
|
+
<xsd:enumeration value="Standard"/>
|
|
76
|
+
</xsd:restriction>
|
|
77
|
+
</xsd:simpleType>
|
|
78
|
+
<xsd:simpleType name="ImpactType">
|
|
79
|
+
<xsd:restriction base="xsd:string">
|
|
80
|
+
<xsd:enumeration value="1-Extensive/Widespread"/>
|
|
81
|
+
<xsd:enumeration value="2-Significant/Large"/>
|
|
82
|
+
<xsd:enumeration value="3-Moderate/Limited"/>
|
|
83
|
+
<xsd:enumeration value="4-Minor/Localized"/>
|
|
84
|
+
</xsd:restriction>
|
|
85
|
+
</xsd:simpleType>
|
|
86
|
+
<xsd:simpleType name="PriorityType">
|
|
87
|
+
<xsd:restriction base="xsd:string">
|
|
88
|
+
<xsd:enumeration value="Critical"/>
|
|
89
|
+
<xsd:enumeration value="High"/>
|
|
90
|
+
<xsd:enumeration value="Medium"/>
|
|
91
|
+
<xsd:enumeration value="Low"/>
|
|
92
|
+
</xsd:restriction>
|
|
93
|
+
</xsd:simpleType>
|
|
94
|
+
<xsd:simpleType name="Reported_SourceType">
|
|
95
|
+
<xsd:restriction base="xsd:string">
|
|
96
|
+
<xsd:enumeration value="Direct Input"/>
|
|
97
|
+
<xsd:enumeration value="Email"/>
|
|
98
|
+
<xsd:enumeration value="External Escalation"/>
|
|
99
|
+
<xsd:enumeration value="Fax"/>
|
|
100
|
+
<xsd:enumeration value="Self Service"/>
|
|
101
|
+
<xsd:enumeration value="Systems Management"/>
|
|
102
|
+
<xsd:enumeration value="Phone"/>
|
|
103
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
104
|
+
<xsd:enumeration value="Walk In"/>
|
|
105
|
+
<xsd:enumeration value="Web"/>
|
|
106
|
+
<xsd:enumeration value="Other"/>
|
|
107
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
108
|
+
</xsd:restriction>
|
|
109
|
+
</xsd:simpleType>
|
|
110
|
+
<xsd:simpleType name="Service_TypeType">
|
|
111
|
+
<xsd:restriction base="xsd:string">
|
|
112
|
+
<xsd:enumeration value="User Service Restoration"/>
|
|
113
|
+
<xsd:enumeration value="User Service Request"/>
|
|
114
|
+
<xsd:enumeration value="Infrastructure Restoration"/>
|
|
115
|
+
<xsd:enumeration value="Infrastructure Event"/>
|
|
116
|
+
</xsd:restriction>
|
|
117
|
+
</xsd:simpleType>
|
|
118
|
+
<xsd:simpleType name="StatusType">
|
|
119
|
+
<xsd:restriction base="xsd:string">
|
|
120
|
+
<xsd:enumeration value="New"/>
|
|
121
|
+
<xsd:enumeration value="Assigned"/>
|
|
122
|
+
<xsd:enumeration value="In Progress"/>
|
|
123
|
+
<xsd:enumeration value="Pending"/>
|
|
124
|
+
<xsd:enumeration value="Resolved"/>
|
|
125
|
+
<xsd:enumeration value="Closed"/>
|
|
126
|
+
<xsd:enumeration value="Cancelled"/>
|
|
127
|
+
</xsd:restriction>
|
|
128
|
+
</xsd:simpleType>
|
|
129
|
+
<xsd:simpleType name="Status_ReasonType">
|
|
130
|
+
<xsd:restriction base="xsd:string">
|
|
131
|
+
<xsd:enumeration value="Infrastructure Change Created"/>
|
|
132
|
+
<xsd:enumeration value="Local Site Action Required"/>
|
|
133
|
+
<xsd:enumeration value="Purchase Order Approval"/>
|
|
134
|
+
<xsd:enumeration value="Registration Approval"/>
|
|
135
|
+
<xsd:enumeration value="Supplier Delivery"/>
|
|
136
|
+
<xsd:enumeration value="Support Contact Hold"/>
|
|
137
|
+
<xsd:enumeration value="Third Party Vendor Action Reqd"/>
|
|
138
|
+
<xsd:enumeration value="Client Action Required"/>
|
|
139
|
+
<xsd:enumeration value="Infrastructure Change"/>
|
|
140
|
+
<xsd:enumeration value="Request"/>
|
|
141
|
+
<xsd:enumeration value="Future Enhancement"/>
|
|
142
|
+
<xsd:enumeration value="Pending Original Incident"/>
|
|
143
|
+
<xsd:enumeration value="Client Hold"/>
|
|
144
|
+
<xsd:enumeration value="Monitoring Incident"/>
|
|
145
|
+
<xsd:enumeration value="Customer Follow-Up Required"/>
|
|
146
|
+
<xsd:enumeration value="Temporary Corrective Action"/>
|
|
147
|
+
<xsd:enumeration value="No Further Action Required"/>
|
|
148
|
+
<xsd:enumeration value="Resolved by Original Incident"/>
|
|
149
|
+
<xsd:enumeration value="Automated Resolution Reported"/>
|
|
150
|
+
<xsd:enumeration value="No longer a Causal CI"/>
|
|
151
|
+
</xsd:restriction>
|
|
152
|
+
</xsd:simpleType>
|
|
153
|
+
<xsd:simpleType name="UrgencyType">
|
|
154
|
+
<xsd:restriction base="xsd:string">
|
|
155
|
+
<xsd:enumeration value="1-Critical"/>
|
|
156
|
+
<xsd:enumeration value="2-High"/>
|
|
157
|
+
<xsd:enumeration value="3-Medium"/>
|
|
158
|
+
<xsd:enumeration value="4-Low"/>
|
|
159
|
+
</xsd:restriction>
|
|
160
|
+
</xsd:simpleType>
|
|
161
|
+
<xsd:simpleType name="VIPType">
|
|
162
|
+
<xsd:restriction base="xsd:string">
|
|
163
|
+
<xsd:enumeration value="Yes"/>
|
|
164
|
+
<xsd:enumeration value="No"/>
|
|
165
|
+
</xsd:restriction>
|
|
166
|
+
</xsd:simpleType>
|
|
167
|
+
<xsd:element name="HelpDesk_QueryList_Service" type="s0:GetListInputMap"/>
|
|
168
|
+
<xsd:complexType name="GetListInputMap">
|
|
169
|
+
<xsd:sequence>
|
|
170
|
+
<xsd:element name="Qualification" type="xsd:string"/>
|
|
171
|
+
<xsd:element name="startRecord" type="xsd:string"/>
|
|
172
|
+
<xsd:element name="maxLimit" type="xsd:string"/>
|
|
173
|
+
</xsd:sequence>
|
|
174
|
+
</xsd:complexType>
|
|
175
|
+
<xsd:element name="HelpDesk_QueryList_ServiceResponse" type="s0:GetListOutputMap"/>
|
|
176
|
+
<xsd:complexType name="GetListOutputMap">
|
|
177
|
+
<xsd:sequence>
|
|
178
|
+
<xsd:element maxOccurs="unbounded" name="getListValues" type="xsd:string"/>
|
|
179
|
+
</xsd:sequence>
|
|
180
|
+
</xsd:complexType>
|
|
181
|
+
<xsd:element name="HelpDesk_Modify_Service" type="s0:SetInputMap"/>
|
|
182
|
+
<xsd:complexType name="SetInputMap">
|
|
183
|
+
<xsd:sequence>
|
|
184
|
+
<xsd:element name="Categorization_Tier_1" type="xsd:string"/>
|
|
185
|
+
<xsd:element name="Categorization_Tier_2" type="xsd:string"/>
|
|
186
|
+
<xsd:element name="Categorization_Tier_3" type="xsd:string"/>
|
|
187
|
+
<xsd:element name="Closure_Manufacturer" type="xsd:string"/>
|
|
188
|
+
<xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
|
|
189
|
+
<xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
|
|
190
|
+
<xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
|
|
191
|
+
<xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
|
|
192
|
+
<xsd:element name="Closure_Product_Name" type="xsd:string"/>
|
|
193
|
+
<xsd:element name="Company" type="xsd:string"/>
|
|
194
|
+
<xsd:element name="Summary" type="xsd:string"/>
|
|
195
|
+
<xsd:element name="Notes" type="xsd:string"/>
|
|
196
|
+
<xsd:element name="Impact" type="s0:ImpactType"/>
|
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197
|
+
<xsd:element name="Manufacturer" type="xsd:string"/>
|
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198
|
+
<xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
|
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199
|
+
<xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
|
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200
|
+
<xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
|
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201
|
+
<xsd:element name="Product_Model_Version" type="xsd:string"/>
|
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202
|
+
<xsd:element name="Product_Name" type="xsd:string"/>
|
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203
|
+
<xsd:element name="Reported_Source" type="s0:Reported_SourceType"/>
|
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204
|
+
<xsd:element name="Resolution" type="xsd:string"/>
|
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205
|
+
<xsd:element name="Resolution_Category" type="xsd:string"/>
|
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206
|
+
<xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
|
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207
|
+
<xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
|
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208
|
+
<xsd:element name="Resolution_Method" type="xsd:string"/>
|
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209
|
+
<xsd:element name="Service_Type" type="s0:Service_TypeType"/>
|
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210
|
+
<xsd:element name="Status" type="s0:StatusType"/>
|
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211
|
+
<xsd:element name="Urgency" type="s0:UrgencyType"/>
|
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212
|
+
<xsd:element name="Action" type="xsd:string"/>
|
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213
|
+
<xsd:element name="Work_Info_Summary" type="xsd:string"/>
|
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214
|
+
<xsd:element name="Work_Info_Notes" type="xsd:string"/>
|
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215
|
+
<xsd:element name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
|
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216
|
+
<xsd:element name="Work_Info_Date" type="xsd:dateTime"/>
|
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217
|
+
<xsd:element name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
|
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218
|
+
<xsd:element name="Work_Info_Locked" type="s0:VIPType"/>
|
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219
|
+
<xsd:element name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
|
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220
|
+
<xsd:element name="Incident_Number" type="xsd:string"/>
|
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221
|
+
<xsd:element default="Infrastructure Change Created" minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
|
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222
|
+
<xsd:element name="ServiceCI" type="xsd:string"/>
|
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223
|
+
<xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
|
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224
|
+
<xsd:element name="HPD_CI" type="xsd:string"/>
|
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225
|
+
<xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
|
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226
|
+
<xsd:element name="HPD_CI_FormName" type="xsd:string"/>
|
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227
|
+
<xsd:element name="z1D_CI_FormName" type="xsd:string"/>
|
|
228
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
|
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229
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
|
|
230
|
+
<xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
|
|
231
|
+
</xsd:sequence>
|
|
232
|
+
</xsd:complexType>
|
|
233
|
+
<xsd:simpleType name="Work_Info_TypeType">
|
|
234
|
+
<xsd:restriction base="xsd:string">
|
|
235
|
+
<xsd:enumeration value="----- Customer Inbound -----"/>
|
|
236
|
+
<xsd:enumeration value="Customer Communication"/>
|
|
237
|
+
<xsd:enumeration value="Customer Follow-up"/>
|
|
238
|
+
<xsd:enumeration value="Customer Status Update"/>
|
|
239
|
+
<xsd:enumeration value="----- Customer Outbound -----"/>
|
|
240
|
+
<xsd:enumeration value="Closure Follow Up"/>
|
|
241
|
+
<xsd:enumeration value="Detail Clarification"/>
|
|
242
|
+
<xsd:enumeration value="General Information"/>
|
|
243
|
+
<xsd:enumeration value="Resolution Communications"/>
|
|
244
|
+
<xsd:enumeration value="Satisfaction Survey"/>
|
|
245
|
+
<xsd:enumeration value="Status Update"/>
|
|
246
|
+
<xsd:enumeration value="----- General -----"/>
|
|
247
|
+
<xsd:enumeration value="Incident Task / Action"/>
|
|
248
|
+
<xsd:enumeration value="Problem Script"/>
|
|
249
|
+
<xsd:enumeration value="Working Log"/>
|
|
250
|
+
<xsd:enumeration value="Email System"/>
|
|
251
|
+
<xsd:enumeration value="Paging System"/>
|
|
252
|
+
<xsd:enumeration value="BMC Impact Manager Update"/>
|
|
253
|
+
</xsd:restriction>
|
|
254
|
+
</xsd:simpleType>
|
|
255
|
+
<xsd:simpleType name="Work_Info_SourceType">
|
|
256
|
+
<xsd:restriction base="xsd:string">
|
|
257
|
+
<xsd:enumeration value="Email"/>
|
|
258
|
+
<xsd:enumeration value="Fax"/>
|
|
259
|
+
<xsd:enumeration value="Phone"/>
|
|
260
|
+
<xsd:enumeration value="Voice Mail"/>
|
|
261
|
+
<xsd:enumeration value="Walk In"/>
|
|
262
|
+
<xsd:enumeration value="Pager"/>
|
|
263
|
+
<xsd:enumeration value="System Assignment"/>
|
|
264
|
+
<xsd:enumeration value="Web"/>
|
|
265
|
+
<xsd:enumeration value="Other"/>
|
|
266
|
+
<xsd:enumeration value="BMC Impact Manager Event"/>
|
|
267
|
+
</xsd:restriction>
|
|
268
|
+
</xsd:simpleType>
|
|
269
|
+
<xsd:simpleType name="Work_Info_View_AccessType">
|
|
270
|
+
<xsd:restriction base="xsd:string">
|
|
271
|
+
<xsd:enumeration value="Internal"/>
|
|
272
|
+
<xsd:enumeration value="Public"/>
|
|
273
|
+
</xsd:restriction>
|
|
274
|
+
</xsd:simpleType>
|
|
275
|
+
<xsd:element name="HelpDesk_Modify_ServiceResponse" type="s0:SetOutputMap"/>
|
|
276
|
+
<xsd:complexType name="SetOutputMap">
|
|
277
|
+
<xsd:sequence/>
|
|
278
|
+
</xsd:complexType>
|
|
279
|
+
<xsd:element name="HelpDesk_GetWorkInfoList" type="s0:InputMapping4"/>
|
|
280
|
+
<xsd:complexType name="InputMapping4">
|
|
281
|
+
<xsd:sequence>
|
|
282
|
+
<xsd:element name="Qualification" type="xsd:string"/>
|
|
283
|
+
<xsd:element name="startRecord" type="xsd:string"/>
|
|
284
|
+
<xsd:element name="maxLimit" type="xsd:string"/>
|
|
285
|
+
</xsd:sequence>
|
|
286
|
+
</xsd:complexType>
|
|
287
|
+
<xsd:element name="HelpDesk_GetWorkInfoListResponse" type="s0:OutputMapping4"/>
|
|
288
|
+
<xsd:complexType name="OutputMapping4">
|
|
289
|
+
<xsd:sequence>
|
|
290
|
+
<xsd:element name="ListWOQuery" type="s0:ListWOObjectQuery"/>
|
|
291
|
+
</xsd:sequence>
|
|
292
|
+
</xsd:complexType>
|
|
293
|
+
<xsd:complexType name="ListWOObjectQuery">
|
|
294
|
+
<xsd:sequence>
|
|
295
|
+
<xsd:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
|
|
296
|
+
<xsd:complexType>
|
|
297
|
+
<xsd:sequence>
|
|
298
|
+
<xsd:element name="WorkInfoInstanceID" type="xsd:string"/>
|
|
299
|
+
<xsd:element name="WorkInfoStatus" type="xsd:string"/>
|
|
300
|
+
<xsd:element name="WorkInfoType" type="xsd:string"/>
|
|
301
|
+
<xsd:element name="WorkInfoCommSource" type="xsd:string"/>
|
|
302
|
+
<xsd:element name="WorkInfoSummary" type="xsd:string"/>
|
|
303
|
+
<xsd:element name="WorkInfoNotes" type="xsd:string"/>
|
|
304
|
+
<xsd:element name="ParentID" type="xsd:string"/>
|
|
305
|
+
<xsd:element name="WorkInfoSecureLog" type="xsd:string"/>
|
|
306
|
+
<xsd:element minOccurs="0" name="WorkInfoSubmitDate" type="xsd:dateTime"/>
|
|
307
|
+
<xsd:element name="WorkInfoAttachment1Name" type="xsd:string"/>
|
|
308
|
+
<xsd:element name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
|
|
309
|
+
<xsd:element name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
|
|
310
|
+
<xsd:element name="WorkInfoAttachment2Name" type="xsd:string"/>
|
|
311
|
+
<xsd:element name="WorkInfoAttachment2Data" type="xsd:base64Binary"/>
|
|
312
|
+
<xsd:element name="WorkInfoAttachment2OrigSize" type="xsd:int"/>
|
|
313
|
+
<xsd:element name="WorkInfoAttachment3Name" type="xsd:string"/>
|
|
314
|
+
<xsd:element name="WorkInfoAttachment3Data" type="xsd:base64Binary"/>
|
|
315
|
+
<xsd:element name="WorkInfoAttachment3OrigSize" type="xsd:int"/>
|
|
316
|
+
</xsd:sequence>
|
|
317
|
+
</xsd:complexType>
|
|
318
|
+
</xsd:element>
|
|
319
|
+
</xsd:sequence>
|
|
320
|
+
</xsd:complexType>
|
|
321
|
+
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
|
|
322
|
+
<xsd:complexType name="AuthenticationInfo">
|
|
323
|
+
<xsd:sequence>
|
|
324
|
+
<xsd:element name="userName" type="xsd:string"/>
|
|
325
|
+
<xsd:element name="password" type="xsd:string"/>
|
|
326
|
+
<xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
|
|
327
|
+
<xsd:element minOccurs="0" name="locale" type="xsd:string"/>
|
|
328
|
+
<xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
|
|
329
|
+
</xsd:sequence>
|
|
330
|
+
</xsd:complexType>
|
|
331
|
+
</xsd:schema>
|
|
332
|
+
<xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" targetNamespace="http://tempuri.org" xmlns="http://tempuri.org" xmlns:xs="http://www.w3.org/2001/XMLSchema">
|
|
333
|
+
|
|
334
|
+
|
|
335
|
+
|
|
336
|
+
|
|
337
|
+
<xs:complexType name="ListQueryWorkInfo">
|
|
338
|
+
|
|
339
|
+
|
|
340
|
+
<xs:sequence>
|
|
341
|
+
|
|
342
|
+
|
|
343
|
+
<xs:element ref="ListWOQuery"/>
|
|
344
|
+
|
|
345
|
+
|
|
346
|
+
</xs:sequence>
|
|
347
|
+
|
|
348
|
+
|
|
349
|
+
</xs:complexType>
|
|
350
|
+
|
|
351
|
+
|
|
352
|
+
|
|
353
|
+
<xs:element name="ListWOQuery" type="ListWOObjectQuery"/>
|
|
354
|
+
|
|
355
|
+
|
|
356
|
+
<xs:complexType name="ListWOObjectQuery">
|
|
357
|
+
|
|
358
|
+
|
|
359
|
+
<xs:sequence>
|
|
360
|
+
|
|
361
|
+
|
|
362
|
+
<xs:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
|
|
363
|
+
|
|
364
|
+
|
|
365
|
+
<xs:complexType>
|
|
366
|
+
|
|
367
|
+
|
|
368
|
+
<xs:sequence>
|
|
369
|
+
|
|
370
|
+
|
|
371
|
+
<xs:element name="WorkInfoInstanceID" type="xs:string"/>
|
|
372
|
+
|
|
373
|
+
|
|
374
|
+
<xs:element name="WorkInfoStatus" type="xs:string"/>
|
|
375
|
+
|
|
376
|
+
|
|
377
|
+
<xs:element name="WorkInfoType" type="xs:string"/>
|
|
378
|
+
|
|
379
|
+
|
|
380
|
+
<xs:element name="WorkInfoCommSource" type="xs:string"/>
|
|
381
|
+
|
|
382
|
+
|
|
383
|
+
<xs:element name="WorkInfoSummary" type="xs:string"/>
|
|
384
|
+
|
|
385
|
+
|
|
386
|
+
<xs:element name="WorkInfoNotes" type="xs:string"/>
|
|
387
|
+
|
|
388
|
+
|
|
389
|
+
<xs:element name="IncidentNumber" type="xs:string"/>
|
|
390
|
+
|
|
391
|
+
|
|
392
|
+
<xs:element name="WorkInfoSecureLog" type="xs:string"/>
|
|
393
|
+
|
|
394
|
+
|
|
395
|
+
<xs:element name="WorkInfoSubmitDate" type="xs:dateTime"/>
|
|
396
|
+
|
|
397
|
+
|
|
398
|
+
<xs:element name="WorkInfoAttachment1Name" type="xs:string"/>
|
|
399
|
+
|
|
400
|
+
|
|
401
|
+
<xs:element name="WorkInfoAttachment1Data" type="xs:base64Binary"/>
|
|
402
|
+
|
|
403
|
+
|
|
404
|
+
<xs:element name="WorkInfoAttachment1OrigSize" type="xs:int"/>
|
|
405
|
+
|
|
406
|
+
|
|
407
|
+
<xs:element name="WorkInfoAttachment2Name" type="xs:string"/>
|
|
408
|
+
|
|
409
|
+
|
|
410
|
+
<xs:element name="WorkInfoAttachment2Data" type="xs:base64Binary"/>
|
|
411
|
+
|
|
412
|
+
|
|
413
|
+
<xs:element name="WorkInfoAttachment2OrigSize" type="xs:int"/>
|
|
414
|
+
|
|
415
|
+
|
|
416
|
+
<xs:element name="WorkInfoAttachment3Name" type="xs:string"/>
|
|
417
|
+
|
|
418
|
+
|
|
419
|
+
<xs:element name="WorkInfoAttachment3Data" type="xs:base64Binary"/>
|
|
420
|
+
|
|
421
|
+
|
|
422
|
+
<xs:element name="WorkInfoAttachment3OrigSize" type="xs:int"/>
|
|
423
|
+
|
|
424
|
+
|
|
425
|
+
</xs:sequence>
|
|
426
|
+
|
|
427
|
+
|
|
428
|
+
</xs:complexType>
|
|
429
|
+
|
|
430
|
+
|
|
431
|
+
</xs:element>
|
|
432
|
+
|
|
433
|
+
|
|
434
|
+
</xs:sequence>
|
|
435
|
+
|
|
436
|
+
|
|
437
|
+
</xs:complexType>
|
|
438
|
+
|
|
439
|
+
|
|
440
|
+
|
|
441
|
+
</xs:schema>
|
|
442
|
+
</wsdl:types>
|
|
443
|
+
|
|
444
|
+
<wsdl:message name="HelpDesk_Query_ServiceSoapOut">
|
|
445
|
+
|
|
446
|
+
<wsdl:part element="s0:HelpDesk_Query_ServiceResponse" name="parameters">
|
|
447
|
+
|
|
448
|
+
</wsdl:part>
|
|
449
|
+
|
|
450
|
+
</wsdl:message>
|
|
451
|
+
|
|
452
|
+
<wsdl:message name="ARAuthenticate">
|
|
453
|
+
|
|
454
|
+
<wsdl:part element="s0:AuthenticationInfo" name="parameters">
|
|
455
|
+
|
|
456
|
+
</wsdl:part>
|
|
457
|
+
|
|
458
|
+
</wsdl:message>
|
|
459
|
+
|
|
460
|
+
<wsdl:message name="HelpDesk_Modify_ServiceSoapOut">
|
|
461
|
+
|
|
462
|
+
<wsdl:part element="s0:HelpDesk_Modify_ServiceResponse" name="parameters">
|
|
463
|
+
|
|
464
|
+
</wsdl:part>
|
|
465
|
+
|
|
466
|
+
</wsdl:message>
|
|
467
|
+
|
|
468
|
+
<wsdl:message name="HelpDesk_GetWorkInfoListSoapIn">
|
|
469
|
+
|
|
470
|
+
<wsdl:part element="s0:HelpDesk_GetWorkInfoList" name="parameters">
|
|
471
|
+
|
|
472
|
+
</wsdl:part>
|
|
473
|
+
|
|
474
|
+
</wsdl:message>
|
|
475
|
+
|
|
476
|
+
<wsdl:message name="HelpDesk_GetWorkInfoListSoapOut">
|
|
477
|
+
|
|
478
|
+
<wsdl:part element="s0:HelpDesk_GetWorkInfoListResponse" name="parameters">
|
|
479
|
+
|
|
480
|
+
</wsdl:part>
|
|
481
|
+
|
|
482
|
+
</wsdl:message>
|
|
483
|
+
|
|
484
|
+
<wsdl:message name="HelpDesk_Query_ServiceSoapIn">
|
|
485
|
+
|
|
486
|
+
<wsdl:part element="s0:HelpDesk_Query_Service" name="parameters">
|
|
487
|
+
|
|
488
|
+
</wsdl:part>
|
|
489
|
+
|
|
490
|
+
</wsdl:message>
|
|
491
|
+
|
|
492
|
+
<wsdl:message name="HelpDesk_Modify_ServiceSoapIn">
|
|
493
|
+
|
|
494
|
+
<wsdl:part element="s0:HelpDesk_Modify_Service" name="parameters">
|
|
495
|
+
|
|
496
|
+
</wsdl:part>
|
|
497
|
+
|
|
498
|
+
</wsdl:message>
|
|
499
|
+
|
|
500
|
+
<wsdl:message name="HelpDesk_QueryList_ServiceSoapOut">
|
|
501
|
+
|
|
502
|
+
<wsdl:part element="s0:HelpDesk_QueryList_ServiceResponse" name="parameters">
|
|
503
|
+
|
|
504
|
+
</wsdl:part>
|
|
505
|
+
|
|
506
|
+
</wsdl:message>
|
|
507
|
+
|
|
508
|
+
<wsdl:message name="HelpDesk_QueryList_ServiceSoapIn">
|
|
509
|
+
|
|
510
|
+
<wsdl:part element="s0:HelpDesk_QueryList_Service" name="parameters">
|
|
511
|
+
|
|
512
|
+
</wsdl:part>
|
|
513
|
+
|
|
514
|
+
</wsdl:message>
|
|
515
|
+
|
|
516
|
+
<wsdl:portType name="HPD_IncidentInterface_WSPortTypePortType">
|
|
517
|
+
|
|
518
|
+
<wsdl:operation name="HelpDesk_Query_Service">
|
|
519
|
+
|
|
520
|
+
<wsdl:input message="s0:HelpDesk_Query_ServiceSoapIn">
|
|
521
|
+
|
|
522
|
+
</wsdl:input>
|
|
523
|
+
|
|
524
|
+
<wsdl:output message="s0:HelpDesk_Query_ServiceSoapOut">
|
|
525
|
+
|
|
526
|
+
</wsdl:output>
|
|
527
|
+
|
|
528
|
+
</wsdl:operation>
|
|
529
|
+
|
|
530
|
+
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
531
|
+
|
|
532
|
+
<wsdl:input message="s0:HelpDesk_QueryList_ServiceSoapIn">
|
|
533
|
+
|
|
534
|
+
</wsdl:input>
|
|
535
|
+
|
|
536
|
+
<wsdl:output message="s0:HelpDesk_QueryList_ServiceSoapOut">
|
|
537
|
+
|
|
538
|
+
</wsdl:output>
|
|
539
|
+
|
|
540
|
+
</wsdl:operation>
|
|
541
|
+
|
|
542
|
+
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
543
|
+
|
|
544
|
+
<wsdl:input message="s0:HelpDesk_Modify_ServiceSoapIn">
|
|
545
|
+
|
|
546
|
+
</wsdl:input>
|
|
547
|
+
|
|
548
|
+
<wsdl:output message="s0:HelpDesk_Modify_ServiceSoapOut">
|
|
549
|
+
|
|
550
|
+
</wsdl:output>
|
|
551
|
+
|
|
552
|
+
</wsdl:operation>
|
|
553
|
+
|
|
554
|
+
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
555
|
+
|
|
556
|
+
<wsdl:input message="s0:HelpDesk_GetWorkInfoListSoapIn">
|
|
557
|
+
|
|
558
|
+
</wsdl:input>
|
|
559
|
+
|
|
560
|
+
<wsdl:output message="s0:HelpDesk_GetWorkInfoListSoapOut">
|
|
561
|
+
|
|
562
|
+
</wsdl:output>
|
|
563
|
+
|
|
564
|
+
</wsdl:operation>
|
|
565
|
+
|
|
566
|
+
</wsdl:portType>
|
|
567
|
+
|
|
568
|
+
<wsdl:binding name="HPD_IncidentInterface_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_WSPortTypePortType">
|
|
569
|
+
|
|
570
|
+
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
|
|
571
|
+
|
|
572
|
+
<wsdl:operation name="HelpDesk_Query_Service">
|
|
573
|
+
|
|
574
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Query_Service" style="document"/>
|
|
575
|
+
|
|
576
|
+
<wsdl:input>
|
|
577
|
+
|
|
578
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
579
|
+
|
|
580
|
+
</soap:header>
|
|
581
|
+
|
|
582
|
+
<soap:body use="literal"/>
|
|
583
|
+
|
|
584
|
+
</wsdl:input>
|
|
585
|
+
|
|
586
|
+
<wsdl:output>
|
|
587
|
+
|
|
588
|
+
<soap:body use="literal"/>
|
|
589
|
+
|
|
590
|
+
</wsdl:output>
|
|
591
|
+
|
|
592
|
+
</wsdl:operation>
|
|
593
|
+
|
|
594
|
+
<wsdl:operation name="HelpDesk_QueryList_Service">
|
|
595
|
+
|
|
596
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_QueryList_Service" style="document"/>
|
|
597
|
+
|
|
598
|
+
<wsdl:input>
|
|
599
|
+
|
|
600
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
601
|
+
|
|
602
|
+
</soap:header>
|
|
603
|
+
|
|
604
|
+
<soap:body use="literal"/>
|
|
605
|
+
|
|
606
|
+
</wsdl:input>
|
|
607
|
+
|
|
608
|
+
<wsdl:output>
|
|
609
|
+
|
|
610
|
+
<soap:body use="literal"/>
|
|
611
|
+
|
|
612
|
+
</wsdl:output>
|
|
613
|
+
|
|
614
|
+
</wsdl:operation>
|
|
615
|
+
|
|
616
|
+
<wsdl:operation name="HelpDesk_Modify_Service">
|
|
617
|
+
|
|
618
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Modify_Service" style="document"/>
|
|
619
|
+
|
|
620
|
+
<wsdl:input>
|
|
621
|
+
|
|
622
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
623
|
+
|
|
624
|
+
</soap:header>
|
|
625
|
+
|
|
626
|
+
<soap:body use="literal"/>
|
|
627
|
+
|
|
628
|
+
</wsdl:input>
|
|
629
|
+
|
|
630
|
+
<wsdl:output>
|
|
631
|
+
|
|
632
|
+
<soap:body use="literal"/>
|
|
633
|
+
|
|
634
|
+
</wsdl:output>
|
|
635
|
+
|
|
636
|
+
</wsdl:operation>
|
|
637
|
+
|
|
638
|
+
<wsdl:operation name="HelpDesk_GetWorkInfoList">
|
|
639
|
+
|
|
640
|
+
<soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_GetWorkInfoList" style="document"/>
|
|
641
|
+
|
|
642
|
+
<wsdl:input>
|
|
643
|
+
|
|
644
|
+
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
|
|
645
|
+
|
|
646
|
+
</soap:header>
|
|
647
|
+
|
|
648
|
+
<soap:body use="literal"/>
|
|
649
|
+
|
|
650
|
+
</wsdl:input>
|
|
651
|
+
|
|
652
|
+
<wsdl:output>
|
|
653
|
+
|
|
654
|
+
<soap:body use="literal"/>
|
|
655
|
+
|
|
656
|
+
</wsdl:output>
|
|
657
|
+
|
|
658
|
+
</wsdl:operation>
|
|
659
|
+
|
|
660
|
+
</wsdl:binding>
|
|
661
|
+
|
|
662
|
+
<wsdl:service name="HPD_IncidentInterface_WSService">
|
|
663
|
+
|
|
664
|
+
<wsdl:documentation>
|
|
665
|
+
Query and Modify Operations </wsdl:documentation>
|
|
666
|
+
|
|
667
|
+
<wsdl:port binding="s0:HPD_IncidentInterface_WSPortTypeSoapBinding" name="HPD_IncidentInterface_WSPortTypeSoap">
|
|
668
|
+
|
|
669
|
+
<soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS"/>
|
|
670
|
+
|
|
671
|
+
</wsdl:port>
|
|
672
|
+
|
|
673
|
+
</wsdl:service>
|
|
674
|
+
|
|
675
|
+
</wsdl:definitions>
|