nexpose_ticketing 0.5.0 → 0.8.0

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA1:
-  metadata.gz: d994e0ee3fa0a54776a378818816102c883e7e91
-  data.tar.gz: 89ee1701ef6ecbeaab92bcecc45ac3b8c06f2831
+  metadata.gz: 8fcbb2154c8ceb5ebfab167803d4b8eb1e8bbd7e
+  data.tar.gz: 01b9c52553f5bfff7068e3b1f053019eee376f07
 SHA512:
-  metadata.gz: ebc7223e2c01f5b55ddc5e4c163439fdd1225ba9f90a25c45801dbc3e765c0f84cfde9ca4ae8cbe869056df07a864311a70cb9dc5d18c07cb4d9430add4d093c
-  data.tar.gz: 09aae916d5a73cf2fcf11cc9db9551773d28f3eeac6fe2bc563bae3e8f17184aa0321d9d2b0e45c9f7b7657cf56b09b1896b59c740d4e6d1fcc30ef96e557750
+  metadata.gz: e630c064eeafd32dce7ad4acee581db6d9d59782ecd56ce17f17260c9c01e5d849b6ce1c8f97f1157fc35e5fd554afdef10589787e27c6501b1de3f9d7ca3209
+  data.tar.gz: 97d83bf0c24fd43bbe9347c4a8e88cf8d33811a17361f2e65348ef619c8b46ac4615263bb64080e11533a4a08d8cac548cfa7f6b5c6fb362c47a33e2a3584f32

data/Gemfile

@@ -0,0 +1,3 @@
+source 'https://rubygems.org'
+
+gemspec

data/Gemfile.lock

@@ -0,0 +1,67 @@
+PATH
+  remote: .
+  specs:
+    nexpose_ticketing (0.8.0)
+      nexpose (~> 0.8.0)
+      nokogiri (~> 1.6)
+      savon (~> 2.1)
+
+GEM
+  remote: https://rubygems.org/
+  specs:
+    akami (1.3.0)
+      gyoku (>= 0.4.0)
+      nokogiri
+    builder (3.2.2)
+    diff-lcs (1.2.5)
+    gyoku (1.3.1)
+      builder (>= 2.1.2)
+    httpi (2.4.0)
+      rack
+    macaddr (1.7.1)
+      systemu (~> 2.6.2)
+    mini_portile (0.6.2)
+    nexpose (0.8.18)
+      nokogiri (~> 1.6, >= 1.6.2)
+      rex (~> 2.0.4, >= 2.0.4)
+    nokogiri (1.6.6.2)
+      mini_portile (~> 0.6.0)
+    nori (2.6.0)
+    rack (1.6.1)
+    rex (2.0.8)
+    rspec (3.2.0)
+      rspec-core (~> 3.2.0)
+      rspec-expectations (~> 3.2.0)
+      rspec-mocks (~> 3.2.0)
+    rspec-core (3.2.3)
+      rspec-support (~> 3.2.0)
+    rspec-expectations (3.2.1)
+      diff-lcs (>= 1.2.0, < 2.0)
+      rspec-support (~> 3.2.0)
+    rspec-mocks (3.2.1)
+      diff-lcs (>= 1.2.0, < 2.0)
+      rspec-support (~> 3.2.0)
+    rspec-support (3.2.2)
+    savon (2.11.0)
+      akami (~> 1.2)
+      builder (>= 2.1.2)
+      gyoku (~> 1.2)
+      httpi (~> 2.3)
+      nokogiri (>= 1.4.0)
+      nori (~> 2.4)
+      uuid (~> 2.3.7)
+      wasabi (~> 3.4)
+    systemu (2.6.5)
+    uuid (2.3.7)
+      macaddr (~> 1.0)
+    wasabi (3.5.0)
+      httpi (~> 2.0)
+      nokogiri (>= 1.4.2)
+
+PLATFORMS
+  ruby
+
+DEPENDENCIES
+  nexpose_ticketing!
+  rspec (~> 3.2, >= 3.2.0)
+  rspec-mocks (~> 3.2, >= 3.2.0)

data/README.md

@@ -1,43 +1,43 @@
-# Nexpose Ticketing Engine.
-
-This is the official gem package for the Ruby Nexpose Ticketing engine.
-
-To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
-
-For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
-
-# Usage
-
-To use the JIRA implementation please follow these steps:
-* Edit the jira.config file under the gem config folder and add the necessary data.
-* Edit the ticket_service.config under the gem config folder and add the necessary data.
-* Run the nexpose_jira file under the bin folder. If installed with Gem 'console> nexpose_jira' should suffice.
-
-Note: Gem is usually installed under
- * Windows: C:\Ruby\<version\>\lib\ruby\gems\version\gems
- * Linux: /var/lib/gems/\<version\>/gems/
-Please refer to your particular Ruby documentation for actual installation folder.
-
-A logger is also implemented by default, and the log can be found under the log folder; please refer to the log file in case of an error.
-
-
-## Contributions
-
-This package is currently a work in progress. Currently there's only a JIRA implementation, with more on the works.
-
-To develop your own implementation for Ticketing service 'foo':
-
-* Create a helper class that implements the following methods:
-* create_ticket(tickets) - This method should implement the transport class for the 'foo' service (https, smtp, SOAP, etc).
-* prepare_tickets(tickets) - This method will call the selected preparation type: default or ip.
-* prepare_tickets_default(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'foo' accepted data (JSON, XML, etc) per vulnerability.
-* prepare_tickets_by_ip(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'food' accepted data (JSON, XML, etc) collapsing all vulnerabilities by IP.
-* Create your 'foo' caller under bin. See the file 'jira' for reference.
-
-Please see jira_helper.rb under helpers for an helper example, and two_vulns_report.csv under the test folder for a sample CSV report.
-
-We welcome contributions to this package. We ask only that pull requests and patches adhere to our coding standards.
-
-* Favor returning classes over key-value maps. Classes tend to be easier for users to manipulate and use.
-* Unless otherwise noted, code should adhere to the Ruby Style Guide: https://github.com/bbatsov/ruby-style-guide
-* Use YARDoc comment style to improve the API documentation of the gem.
+# Nexpose Ticketing Engine.
+
+This is the official gem package for the Ruby Nexpose Ticketing engine.
+
+To share your scripts, or to discuss different approaches, please visit the Rapid7 forums for Nexpose: https://community.rapid7.com/community/nexpose
+
+For assistance with using the gem please email the Rapid7 integrations support team at integrations_support@rapid7.com.
+
+# Usage
+
+To use the JIRA implementation please follow these steps:
+* Edit the jira.config file under the gem config folder and add the necessary data.
+* Edit the ticket_service.config under the gem config folder and add the necessary data.
+* Run the nexpose_jira file under the bin folder. If installed with Gem 'console> nexpose_jira' should suffice.
+
+Note: Gem is usually installed under
+ * Windows: C:\Ruby\<version\>\lib\ruby\gems\version\gems
+ * Linux: /var/lib/gems/\<version\>/gems/
+Please refer to your particular Ruby documentation for actual installation folder.
+
+A logger is also implemented by default, and the log can be found under the log folder; please refer to the log file in case of an error.
+
+
+## Contributions
+
+This package is currently a work in progress. Currently there's only a JIRA implementation, with more on the works.
+
+To develop your own implementation for Ticketing service 'foo':
+
+* Create a helper class that implements the following methods:
+* create_ticket(tickets) - This method should implement the transport class for the 'foo' service (https, smtp, SOAP, etc).
+* prepare_tickets(tickets) - This method will call the selected preparation type: default or ip.
+* prepare_tickets_default(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'foo' accepted data (JSON, XML, etc) per vulnerability.
+* prepare_tickets_by_ip(vulnerability_list) - This method will take the vulnerability_list in CSV format and transform it into 'food' accepted data (JSON, XML, etc) collapsing all vulnerabilities by IP.
+* Create your 'foo' caller under bin. See the file 'jira' for reference.
+
+Please see jira_helper.rb under helpers for an helper example, and two_vulns_report.csv under the test folder for a sample CSV report.
+
+We welcome contributions to this package. We ask only that pull requests and patches adhere to our coding standards.
+
+* Favor returning classes over key-value maps. Classes tend to be easier for users to manipulate and use.
+* Unless otherwise noted, code should adhere to the Ruby Style Guide: https://github.com/bbatsov/ruby-style-guide
+* Use YARDoc comment style to improve the API documentation of the gem.

data/bin/nexpose_jira

@@ -1,16 +1,16 @@
-#!/usr/bin/env ruby
-require 'yaml'
-require 'nexpose_ticketing'
-# Path to the JIRA Configuration file.
-JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
-                             '../lib/nexpose_ticketing/config/jira.config')
-
-# Read in JIRA options from jira.config.
-jira_options = begin
-  YAML.load_file(JIRA_CONFIG_PATH)
-rescue ArgumentError => e
-  raise "Could not parse YAML #{JIRA_CONFIG_PATH} : #{e.message}"
-end
-
-# Initialize Ticket Service using JIRA.
-NexposeTicketing.start(jira_options)
+#!/usr/bin/env ruby
+require 'yaml'
+require 'nexpose_ticketing'
+# Path to the JIRA Configuration file.
+JIRA_CONFIG_PATH = File.join(File.dirname(__FILE__),
+                             '../lib/nexpose_ticketing/config/jira.config')
+
+# Read in JIRA options from jira.config.
+jira_options = begin
+  YAML.load_file(JIRA_CONFIG_PATH)
+rescue ArgumentError => e
+  raise "Could not parse YAML #{JIRA_CONFIG_PATH} : #{e.message}"
+end
+
+# Initialize Ticket Service using JIRA.
+NexposeTicketing.start(jira_options)

data/bin/nexpose_remedy

@@ -1,17 +1,17 @@
-#!/usr/bin/env ruby
-require 'yaml'
-require 'nexpose_ticketing'
-
-# Path to ServiceNow configuration file
-REMEDY_CONFIG_PATH = File.join(File.dirname(__FILE__),
-                                   '../lib/nexpose_ticketing/config/remedy.config')
-
-# Read in ServiceNow options from servicenow.config
-remedy_options = begin
-  YAML.load_file(REMEDY_CONFIG_PATH)
-rescue ArgumentError => e
-  raise "Could not parse YAML #{REMEDY_CONFIG_PATH} : #{e.message}"
-end
-
-# Initialize Nexpose Ticket Service using Remedy
-NexposeTicketing.start(remedy_options)
+#!/usr/bin/env ruby
+require 'yaml'
+require 'nexpose_ticketing'
+
+# Path to ServiceNow configuration file
+REMEDY_CONFIG_PATH = File.join(File.dirname(__FILE__),
+                                   '../lib/nexpose_ticketing/config/remedy.config')
+
+# Read in ServiceNow options from servicenow.config
+remedy_options = begin
+  YAML.load_file(REMEDY_CONFIG_PATH)
+rescue ArgumentError => e
+  raise "Could not parse YAML #{REMEDY_CONFIG_PATH} : #{e.message}"
+end
+
+# Initialize Nexpose Ticket Service using Remedy
+NexposeTicketing.start(remedy_options)

data/bin/nexpose_servicenow

@@ -1,17 +1,17 @@
-#!/usr/bin/ruby
-require 'yaml'
-require 'nexpose_ticketing'
-
-# Path to ServiceNow configuration file
-SERVICENOW_CONFIG_PATH = File.join(File.dirname(__FILE__),
-                                   '../lib/nexpose_ticketing/config/servicenow.config')
-
-# Read in ServiceNow options from servicenow.config
-servicenow_options = begin
-  YAML.load_file(SERVICENOW_CONFIG_PATH)
-rescue ArgumentError => e
-  raise "Could not parse YAML #{SERVICENOW_CONFIG_PATH} : #{e.message}"
-end
-
-# Initialize Nexpose Ticket Service using ServiceNow
-NexposeTicketing.start(servicenow_options)
+#!/usr/bin/env ruby
+require 'yaml'
+require 'nexpose_ticketing'
+
+# Path to ServiceNow configuration file
+SERVICENOW_CONFIG_PATH = File.join(File.dirname(__FILE__),
+                                   '../lib/nexpose_ticketing/config/servicenow.config')
+
+# Read in ServiceNow options from servicenow.config
+servicenow_options = begin
+  YAML.load_file(SERVICENOW_CONFIG_PATH)
+rescue ArgumentError => e
+  raise "Could not parse YAML #{SERVICENOW_CONFIG_PATH} : #{e.message}"
+end
+
+# Initialize Nexpose Ticket Service using ServiceNow
+NexposeTicketing.start(servicenow_options)

data/lib/nexpose_ticketing.rb

@@ -1,10 +1,10 @@
-require 'nexpose_ticketing/ticket_service'
-# Main nexpose ticketing module, helper options
-# should be passed as arguments to start.
-module NexposeTicketing
-  def self.start(args)
-    ts = NexposeTicketing::TicketService.new
-    ts.setup(args)
-    ts.start
-  end
-end
+require 'nexpose_ticketing/ticket_service'
+# Main nexpose ticketing module, helper options
+# should be passed as arguments to start.
+module NexposeTicketing
+  def self.start(args)
+    ts = NexposeTicketing::TicketService.new
+    ts.setup(args)
+    ts.start
+  end
+end

data/lib/nexpose_ticketing/config/jira.config

@@ -1,11 +1,11 @@
----
-# This configuration file defines all the particular options necessary to support the helper.
-# Fields marked (M) are mandatory.
-#
-# (M)) Helper class name.
-:helper_name: JiraHelper
-# Optional parameters, these are implementation specific.
-:jira_url: https://url/rest/api/2/issue/
-:username: jirausername
-:password: jirapassword
-:project: projectname
+---
+# This configuration file defines all the particular options necessary to support the helper.
+# Fields marked (M) are mandatory.
+#
+# (M)) Helper class name.
+:helper_name: JiraHelper
+# Optional parameters, these are implementation specific.
+:jira_url: https://JIRA_URL/rest/api/2/issue/
+:username: admin
+:password: admin
+:project: KEY

data/lib/nexpose_ticketing/config/remedy.config

@@ -1,26 +1,26 @@
----
-# This configuration file defines all the options necessary to support the helper.
-# Fields marked (M) are mandatory.
-#
-
-# (M) Helper class name
-:helper_name: RemedyHelper
-
-# (M) Remedy create incident SOAP endpoint
-:create_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS
-# (M) Remedy query/modify incident SOAP endpoint
-:query_modify_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS
-# (M) Username for Remedy
-:username: username
-# (M) Password for above username
-:password: password
-# Authentication code (if used by Remedy)
-:authentication: 
-# (M) First name of the above username
-:first_name: Firstname
-# (M) Last name of the above username
-:last_name: Lastname
-# (M) Open SOAP connection timeout (in seconds)
-:open_timeout: 30
-# (M) Read SOAP connection timeout (in seconds)
-:read_timeout: 30
+---
+# This configuration file defines all the options necessary to support the helper.
+# Fields marked (M) are mandatory.
+#
+
+# (M) Helper class name
+:helper_name: RemedyHelper
+
+# (M) Remedy create incident SOAP endpoint
+:create_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS
+# (M) Remedy query/modify incident SOAP endpoint
+:query_modify_soap_endpoint: http://url/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS
+# (M) Username for Remedy
+:username: username
+# (M) Password for above username
+:password: password
+# Authentication code (if used by Remedy)
+:authentication: 
+# (M) First name of the above username
+:first_name: Firstname
+# (M) Last name of the above username
+:last_name: Lastname
+# (M) Open SOAP connection timeout (in seconds)
+:open_timeout: 30
+# (M) Read SOAP connection timeout (in seconds)
+:read_timeout: 30

data/lib/nexpose_ticketing/config/remedy_wsdl/HPD_IncidentInterface_Create_WS.xml

@@ -1,296 +1,296 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_Create_WS" xmlns:s0="urn:HPD_IncidentInterface_Create_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <wsdl:types>
-  <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS">
-   <xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/>
-   <xsd:complexType name="CreateInputMap">
-    <xsd:sequence>
-     <xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Assignee" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Department" type="xsd:string"/>
-     <xsd:element name="First_Name" type="xsd:string"/>
-     <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
-     <xsd:element name="Last_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/>
-     <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
-     <xsd:element minOccurs="0" name="Resolution" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/>
-     <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
-     <xsd:element name="Status" type="s0:StatusType"/>
-     <xsd:element name="Action" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/>
-     <xsd:element name="Summary" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Notes" type="xsd:string"/>
-     <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
-     <xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
-     <xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/>
-     <xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
-     <xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/>
-     <xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
-     <xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/>
-     <xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
-     <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
-     <xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/>
-    </xsd:sequence>
-   </xsd:complexType>
-   <xsd:simpleType name="ImpactType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="1-Extensive/Widespread"/>
-     <xsd:enumeration value="2-Significant/Large"/>
-     <xsd:enumeration value="3-Moderate/Limited"/>
-     <xsd:enumeration value="4-Minor/Localized"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Reported_SourceType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="Direct Input"/>
-     <xsd:enumeration value="Email"/>
-     <xsd:enumeration value="External Escalation"/>
-     <xsd:enumeration value="Fax"/>
-     <xsd:enumeration value="Self Service"/>
-     <xsd:enumeration value="Systems Management"/>
-     <xsd:enumeration value="Phone"/>
-     <xsd:enumeration value="Voice Mail"/>
-     <xsd:enumeration value="Walk In"/>
-     <xsd:enumeration value="Web"/>
-     <xsd:enumeration value="Other"/>
-     <xsd:enumeration value="BMC Impact Manager Event"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Service_TypeType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="User Service Restoration"/>
-     <xsd:enumeration value="User Service Request"/>
-     <xsd:enumeration value="Infrastructure Restoration"/>
-     <xsd:enumeration value="Infrastructure Event"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="StatusType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="New"/>
-     <xsd:enumeration value="Assigned"/>
-     <xsd:enumeration value="In Progress"/>
-     <xsd:enumeration value="Pending"/>
-     <xsd:enumeration value="Resolved"/>
-     <xsd:enumeration value="Closed"/>
-     <xsd:enumeration value="Cancelled"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Create_RequestType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="Yes"/>
-     <xsd:enumeration value="No"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="UrgencyType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="1-Critical"/>
-     <xsd:enumeration value="2-High"/>
-     <xsd:enumeration value="3-Medium"/>
-     <xsd:enumeration value="4-Low"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Work_Info_TypeType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="----- Customer Inbound -----"/>
-     <xsd:enumeration value="Customer Communication"/>
-     <xsd:enumeration value="Customer Follow-up"/>
-     <xsd:enumeration value="Customer Status Update"/>
-     <xsd:enumeration value="----- Customer Outbound -----"/>
-     <xsd:enumeration value="Closure Follow Up"/>
-     <xsd:enumeration value="Detail Clarification"/>
-     <xsd:enumeration value="General Information"/>
-     <xsd:enumeration value="Resolution Communications"/>
-     <xsd:enumeration value="Satisfaction Survey"/>
-     <xsd:enumeration value="Status Update"/>
-     <xsd:enumeration value="----- General -----"/>
-     <xsd:enumeration value="Incident Task / Action"/>
-     <xsd:enumeration value="Problem Script"/>
-     <xsd:enumeration value="Working Log"/>
-     <xsd:enumeration value="Email System"/>
-     <xsd:enumeration value="Paging System"/>
-     <xsd:enumeration value="BMC Impact Manager Update"/>
-     <xsd:enumeration value="Chat"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Work_Info_SourceType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="Email"/>
-     <xsd:enumeration value="Fax"/>
-     <xsd:enumeration value="Phone"/>
-     <xsd:enumeration value="Voice Mail"/>
-     <xsd:enumeration value="Walk In"/>
-     <xsd:enumeration value="Pager"/>
-     <xsd:enumeration value="System Assignment"/>
-     <xsd:enumeration value="Web"/>
-     <xsd:enumeration value="Other"/>
-     <xsd:enumeration value="BMC Impact Manager Event"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Work_Info_View_AccessType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="Internal"/>
-     <xsd:enumeration value="Public"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:simpleType name="Status_ReasonType">
-    <xsd:restriction base="xsd:string">
-     <xsd:enumeration value="Infrastructure Change Created"/>
-     <xsd:enumeration value="Local Site Action Required"/>
-     <xsd:enumeration value="Purchase Order Approval"/>
-     <xsd:enumeration value="Registration Approval"/>
-     <xsd:enumeration value="Supplier Delivery"/>
-     <xsd:enumeration value="Support Contact Hold"/>
-     <xsd:enumeration value="Third Party Vendor Action Reqd"/>
-     <xsd:enumeration value="Client Action Required"/>
-     <xsd:enumeration value="Infrastructure Change"/>
-     <xsd:enumeration value="Request"/>
-     <xsd:enumeration value="Future Enhancement"/>
-     <xsd:enumeration value="Pending Original Incident"/>
-     <xsd:enumeration value="Client Hold"/>
-     <xsd:enumeration value="Monitoring Incident"/>
-     <xsd:enumeration value="Customer Follow-Up Required"/>
-     <xsd:enumeration value="Temporary Corrective Action"/>
-     <xsd:enumeration value="No Further Action Required"/>
-     <xsd:enumeration value="Resolved by Original Incident"/>
-     <xsd:enumeration value="Automated Resolution Reported"/>
-     <xsd:enumeration value="No longer a Causal CI"/>
-    </xsd:restriction>
-   </xsd:simpleType>
-   <xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/>
-   <xsd:complexType name="CreateOutputMap">
-    <xsd:sequence>
-     <xsd:element name="Incident_Number" type="xsd:string"/>
-    </xsd:sequence>
-   </xsd:complexType>
-   <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
-   <xsd:complexType name="AuthenticationInfo">
-    <xsd:sequence>
-     <xsd:element name="userName" type="xsd:string"/>
-     <xsd:element name="password" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="locale" type="xsd:string"/>
-     <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
-    </xsd:sequence>
-   </xsd:complexType>
-  </xsd:schema>
- </wsdl:types>
-
-   <wsdl:message name="ARAuthenticate">
-
-      <wsdl:part element="s0:AuthenticationInfo" name="parameters">
-
-      </wsdl:part>
-
-   </wsdl:message>
-
-   <wsdl:message name="HelpDesk_Submit_ServiceSoapIn">
-
-      <wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters">
-
-      </wsdl:part>
-
-   </wsdl:message>
-
-   <wsdl:message name="HelpDesk_Submit_ServiceSoapOut">
-
-      <wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters">
-
-      </wsdl:part>
-
-   </wsdl:message>
-
-   <wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType">
-
-      <wsdl:operation name="HelpDesk_Submit_Service">
-
-         <wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn">
-
-       </wsdl:input>
-
-         <wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut">
-
-       </wsdl:output>
-
-      </wsdl:operation>
-
-   </wsdl:portType>
-
-   <wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType">
-
-      <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
-
-      <wsdl:operation name="HelpDesk_Submit_Service">
-
-         <soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/>
-
-         <wsdl:input>
-
-            <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
-
-            </soap:header>
-
-            <soap:body use="literal"/>
-
-         </wsdl:input>
-
-         <wsdl:output>
-
-            <soap:body use="literal"/>
-
-         </wsdl:output>
-
-      </wsdl:operation>
-
-   </wsdl:binding>
-
-   <wsdl:service name="HPD_IncidentInterface_Create_WSService">
-
-  <wsdl:documentation>
-HelpDesk_Submit_Service Create  </wsdl:documentation>
-
-      <wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap">
-
-         <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&amp;webService=HPD_IncidentInterface_Create_WS"/>
-
-      </wsdl:port>
-
-   </wsdl:service>
-
-</wsdl:definitions>
+<?xml version="1.0" encoding="UTF-8"?>
+<wsdl:definitions targetNamespace="urn:HPD_IncidentInterface_Create_WS" xmlns:s0="urn:HPD_IncidentInterface_Create_WS" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
+ <wsdl:types>
+  <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS">
+   <xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/>
+   <xsd:complexType name="CreateInputMap">
+    <xsd:sequence>
+     <xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Assignee" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Department" type="xsd:string"/>
+     <xsd:element name="First_Name" type="xsd:string"/>
+     <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
+     <xsd:element name="Last_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/>
+     <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
+     <xsd:element minOccurs="0" name="Resolution" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/>
+     <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
+     <xsd:element name="Status" type="s0:StatusType"/>
+     <xsd:element name="Action" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/>
+     <xsd:element name="Summary" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Notes" type="xsd:string"/>
+     <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
+     <xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
+     <xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/>
+     <xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
+     <xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/>
+     <xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
+     <xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/>
+     <xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
+     <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
+     <xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/>
+    </xsd:sequence>
+   </xsd:complexType>
+   <xsd:simpleType name="ImpactType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="1-Extensive/Widespread"/>
+     <xsd:enumeration value="2-Significant/Large"/>
+     <xsd:enumeration value="3-Moderate/Limited"/>
+     <xsd:enumeration value="4-Minor/Localized"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Reported_SourceType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="Direct Input"/>
+     <xsd:enumeration value="Email"/>
+     <xsd:enumeration value="External Escalation"/>
+     <xsd:enumeration value="Fax"/>
+     <xsd:enumeration value="Self Service"/>
+     <xsd:enumeration value="Systems Management"/>
+     <xsd:enumeration value="Phone"/>
+     <xsd:enumeration value="Voice Mail"/>
+     <xsd:enumeration value="Walk In"/>
+     <xsd:enumeration value="Web"/>
+     <xsd:enumeration value="Other"/>
+     <xsd:enumeration value="BMC Impact Manager Event"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Service_TypeType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="User Service Restoration"/>
+     <xsd:enumeration value="User Service Request"/>
+     <xsd:enumeration value="Infrastructure Restoration"/>
+     <xsd:enumeration value="Infrastructure Event"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="StatusType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="New"/>
+     <xsd:enumeration value="Assigned"/>
+     <xsd:enumeration value="In Progress"/>
+     <xsd:enumeration value="Pending"/>
+     <xsd:enumeration value="Resolved"/>
+     <xsd:enumeration value="Closed"/>
+     <xsd:enumeration value="Cancelled"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Create_RequestType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="Yes"/>
+     <xsd:enumeration value="No"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="UrgencyType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="1-Critical"/>
+     <xsd:enumeration value="2-High"/>
+     <xsd:enumeration value="3-Medium"/>
+     <xsd:enumeration value="4-Low"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Work_Info_TypeType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="----- Customer Inbound -----"/>
+     <xsd:enumeration value="Customer Communication"/>
+     <xsd:enumeration value="Customer Follow-up"/>
+     <xsd:enumeration value="Customer Status Update"/>
+     <xsd:enumeration value="----- Customer Outbound -----"/>
+     <xsd:enumeration value="Closure Follow Up"/>
+     <xsd:enumeration value="Detail Clarification"/>
+     <xsd:enumeration value="General Information"/>
+     <xsd:enumeration value="Resolution Communications"/>
+     <xsd:enumeration value="Satisfaction Survey"/>
+     <xsd:enumeration value="Status Update"/>
+     <xsd:enumeration value="----- General -----"/>
+     <xsd:enumeration value="Incident Task / Action"/>
+     <xsd:enumeration value="Problem Script"/>
+     <xsd:enumeration value="Working Log"/>
+     <xsd:enumeration value="Email System"/>
+     <xsd:enumeration value="Paging System"/>
+     <xsd:enumeration value="BMC Impact Manager Update"/>
+     <xsd:enumeration value="Chat"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Work_Info_SourceType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="Email"/>
+     <xsd:enumeration value="Fax"/>
+     <xsd:enumeration value="Phone"/>
+     <xsd:enumeration value="Voice Mail"/>
+     <xsd:enumeration value="Walk In"/>
+     <xsd:enumeration value="Pager"/>
+     <xsd:enumeration value="System Assignment"/>
+     <xsd:enumeration value="Web"/>
+     <xsd:enumeration value="Other"/>
+     <xsd:enumeration value="BMC Impact Manager Event"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Work_Info_View_AccessType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="Internal"/>
+     <xsd:enumeration value="Public"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:simpleType name="Status_ReasonType">
+    <xsd:restriction base="xsd:string">
+     <xsd:enumeration value="Infrastructure Change Created"/>
+     <xsd:enumeration value="Local Site Action Required"/>
+     <xsd:enumeration value="Purchase Order Approval"/>
+     <xsd:enumeration value="Registration Approval"/>
+     <xsd:enumeration value="Supplier Delivery"/>
+     <xsd:enumeration value="Support Contact Hold"/>
+     <xsd:enumeration value="Third Party Vendor Action Reqd"/>
+     <xsd:enumeration value="Client Action Required"/>
+     <xsd:enumeration value="Infrastructure Change"/>
+     <xsd:enumeration value="Request"/>
+     <xsd:enumeration value="Future Enhancement"/>
+     <xsd:enumeration value="Pending Original Incident"/>
+     <xsd:enumeration value="Client Hold"/>
+     <xsd:enumeration value="Monitoring Incident"/>
+     <xsd:enumeration value="Customer Follow-Up Required"/>
+     <xsd:enumeration value="Temporary Corrective Action"/>
+     <xsd:enumeration value="No Further Action Required"/>
+     <xsd:enumeration value="Resolved by Original Incident"/>
+     <xsd:enumeration value="Automated Resolution Reported"/>
+     <xsd:enumeration value="No longer a Causal CI"/>
+    </xsd:restriction>
+   </xsd:simpleType>
+   <xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/>
+   <xsd:complexType name="CreateOutputMap">
+    <xsd:sequence>
+     <xsd:element name="Incident_Number" type="xsd:string"/>
+    </xsd:sequence>
+   </xsd:complexType>
+   <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
+   <xsd:complexType name="AuthenticationInfo">
+    <xsd:sequence>
+     <xsd:element name="userName" type="xsd:string"/>
+     <xsd:element name="password" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="locale" type="xsd:string"/>
+     <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
+    </xsd:sequence>
+   </xsd:complexType>
+  </xsd:schema>
+ </wsdl:types>
+
+   <wsdl:message name="ARAuthenticate">
+
+      <wsdl:part element="s0:AuthenticationInfo" name="parameters">
+
+      </wsdl:part>
+
+   </wsdl:message>
+
+   <wsdl:message name="HelpDesk_Submit_ServiceSoapIn">
+
+      <wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters">
+
+      </wsdl:part>
+
+   </wsdl:message>
+
+   <wsdl:message name="HelpDesk_Submit_ServiceSoapOut">
+
+      <wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters">
+
+      </wsdl:part>
+
+   </wsdl:message>
+
+   <wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType">
+
+      <wsdl:operation name="HelpDesk_Submit_Service">
+
+         <wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn">
+
+       </wsdl:input>
+
+         <wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut">
+
+       </wsdl:output>
+
+      </wsdl:operation>
+
+   </wsdl:portType>
+
+   <wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType">
+
+      <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
+
+      <wsdl:operation name="HelpDesk_Submit_Service">
+
+         <soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/>
+
+         <wsdl:input>
+
+            <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">
+
+            </soap:header>
+
+            <soap:body use="literal"/>
+
+         </wsdl:input>
+
+         <wsdl:output>
+
+            <soap:body use="literal"/>
+
+         </wsdl:output>
+
+      </wsdl:operation>
+
+   </wsdl:binding>
+
+   <wsdl:service name="HPD_IncidentInterface_Create_WSService">
+
+  <wsdl:documentation>
+HelpDesk_Submit_Service Create  </wsdl:documentation>
+
+      <wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap">
+
+         <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&amp;webService=HPD_IncidentInterface_Create_WS"/>
+
+      </wsdl:port>
+
+   </wsdl:service>
+
+</wsdl:definitions>