livechat 0.1.0

data/app/models/livechat/conversation.rb

@@ -0,0 +1,108 @@
+# frozen_string_literal: true
+
+module Livechat
+  # One thread per visitor — like a phone line, not a ticket queue. A visitor
+  # writing into a resolved conversation reopens it; history stays in place.
+  # Visitor identity is loose (no foreign key to the host's user table):
+  # signed-in visitors are keyed by visitor_id, guests by a cookie token.
+  class Conversation < ApplicationRecord
+    STATUSES = %w[open resolved].freeze
+
+    has_many :messages, dependent: :destroy
+
+    validates :status, inclusion: { in: STATUSES }
+    validates :visitor_email, length: { maximum: 254 },
+                              format: { with: URI::MailTo::EMAIL_REGEXP },
+                              allow_blank: true
+    validate :some_visitor_identity
+
+    scope :recent_first, -> { order(last_activity_at: :desc, id: :desc) }
+
+    STATUSES.each do |status|
+      define_method(:"#{status}?") { self.status == status }
+    end
+
+    # The visitor's ongoing thread. Signed-in identity wins; guests are found
+    # by their cookie token (only unclaimed threads — a token that has been
+    # adopted by a user belongs to that user now).
+    def self.for_visitor(visitor_id: nil, visitor_token: nil)
+      if visitor_id.present?
+        where(visitor_id: visitor_id.to_s).order(id: :desc).first
+      elsif visitor_token.present?
+        where(visitor_token: visitor_token, visitor_id: nil).order(id: :desc).first
+      end
+    end
+
+    # A guest who signs in keeps their conversation: threads started under
+    # the cookie token are adopted by the user, once, permanently.
+    def self.claim!(visitor_token:, visitor_id:, visitor_label: nil)
+      return if visitor_token.blank? || visitor_id.blank?
+
+      where(visitor_token: visitor_token, visitor_id: nil)
+        .update_all(visitor_id: visitor_id.to_s, visitor_label: visitor_label)
+    end
+
+    def post_visitor_message!(body)
+      transaction do
+        update!(status: 'open') if resolved?
+        messages.create!(author_type: 'visitor', body: body)
+      end
+    end
+
+    def post_agent_message!(body:, agent_id:, agent_label:)
+      messages.create!(author_type: 'agent', body: body,
+                       agent_id: agent_id.to_s, agent_label: agent_label)
+    end
+
+    def resolve_by!(agent_label)
+      return if resolved?
+
+      transaction do
+        update!(status: 'resolved')
+        messages.create!(author_type: 'system', event: 'resolved', agent_label: agent_label)
+      end
+    end
+
+    def reopen_by!(agent_label)
+      return if open?
+
+      transaction do
+        update!(status: 'open')
+        messages.create!(author_type: 'system', event: 'reopened', agent_label: agent_label)
+      end
+    end
+
+    # Denormalized inbox-list fields, refreshed on every message. Written
+    # with update_columns: cheap, no callbacks, no updated_at churn.
+    def register_message(message)
+      updates = { last_activity_at: message.created_at }
+      updates[:last_message_preview] = message.body.to_s.truncate(140) unless message.system?
+      update_columns(updates)
+    end
+
+    def unread_from_visitor_count = messages.from_visitor.unread.count
+
+    def mark_read_for_agent!
+      messages.from_visitor.unread.update_all(read_at: Time.current)
+    end
+
+    def mark_read_for_visitor!
+      messages.from_agent.unread.update_all(read_at: Time.current)
+    end
+
+    def display_name
+      visitor_label.presence || visitor_email.presence || "Visitor ##{id}"
+    end
+
+    private
+
+    # Every conversation belongs to someone — a signed-in user or at least a
+    # guest cookie. An unattributable thread could never be shown to its
+    # visitor again.
+    def some_visitor_identity
+      return if visitor_id.present? || visitor_token.present?
+
+      errors.add(:base, 'needs a visitor_id or a visitor_token')
+    end
+  end
+end

data/app/models/livechat/message.rb

@@ -0,0 +1,53 @@
+# frozen_string_literal: true
+
+module Livechat
+  # One chat entry. Three kinds of author: the visitor, a named agent, or the
+  # system (resolve/reopen events, so a thread worked by several teammates
+  # stays legible). Agent attribution is stored as loose fields — agent_id
+  # plus a label resolved at write time — no foreign key to the host's users.
+  class Message < ApplicationRecord
+    AUTHOR_TYPES = %w[visitor agent system].freeze
+    EVENTS = %w[resolved reopened].freeze
+    MAX_BODY_LENGTH = 5_000
+
+    belongs_to :conversation
+
+    validates :author_type, inclusion: { in: AUTHOR_TYPES }
+    validates :body, presence: true, length: { maximum: MAX_BODY_LENGTH }, unless: :system?
+    validates :agent_id, presence: true, if: :agent?
+    validates :event, presence: true, inclusion: { in: EVENTS }, if: :system?
+    validates :event, absence: true, unless: :system?
+
+    scope :chronological, -> { order(:id) }
+    scope :after_id, ->(id) { where(id: (id.to_i + 1)..) }
+    scope :from_visitor, -> { where(author_type: 'visitor') }
+    scope :from_agent, -> { where(author_type: 'agent') }
+    scope :unread, -> { where(read_at: nil) }
+
+    after_create_commit { conversation.register_message(self) }
+
+    AUTHOR_TYPES.each do |type|
+      define_method(:"#{type}?") { author_type == type }
+    end
+
+    def read? = read_at.present?
+
+    # What the widget shows as the sender of an agent message — run through
+    # config.agent_display_name, so hosts control how much of the team's
+    # identity visitors see.
+    def public_label
+      agent? ? Livechat.display_name_for(agent_label) : nil
+    end
+
+    def as_widget_json
+      {
+        id: id,
+        author: author_type,
+        label: public_label,
+        body: system? ? nil : body,
+        event: event,
+        at: created_at.iso8601
+      }
+    end
+  end
+end

data/app/views/layouts/livechat/application.html.erb

@@ -0,0 +1,97 @@
+<!DOCTYPE html>
+<html>
+<head>
+  <title><%= t('livechat.dashboard.title', default: 'Chat') %> — <%= Livechat.app_name %></title>
+  <meta name="viewport" content="width=device-width, initial-scale=1">
+  <%= csrf_meta_tags %>
+  <%# Same-origin script instead of inline handlers, so thread polling and
+      keyboard submit work under strict script-src CSPs. %>
+  <%= javascript_include_tag "#{dashboard_script_path}?v=#{Livechat::Widget.dashboard_fingerprint}",
+                             defer: true, nonce: true %>
+  <style>
+    :root {
+      color-scheme: light dark;
+      --bg: #f6f7f9; --surface: #fff; --text: #1c2024; --muted: #6b7280;
+      --border: #e5e7eb; --accent: #2563eb; --accent-text: #fff;
+      --open: #16a34a; --resolved: #6b7280; --danger: #dc2626;
+    }
+    @media (prefers-color-scheme: dark) {
+      :root {
+        --bg: #111418; --surface: #1a1f26; --text: #e6e8ea; --muted: #9aa2ab;
+        --border: #2a313a; --accent: #3b82f6;
+      }
+    }
+    * { box-sizing: border-box; }
+    body { margin: 0; background: var(--bg); color: var(--text);
+           font: 15px/1.5 system-ui, -apple-system, "Segoe UI", sans-serif; }
+    a { color: var(--accent); text-decoration: none; }
+    a:hover { text-decoration: underline; }
+    .container { max-width: 860px; margin: 0 auto; padding: 24px 16px 64px; }
+    h1 { font-size: 22px; margin: 0 0 16px; }
+    .tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 16px; flex-wrap: wrap; }
+    .tabs a { padding: 8px 14px; border-radius: 8px 8px 0 0; color: var(--muted); }
+    .tabs a.active { color: var(--text); font-weight: 600; border: 1px solid var(--border);
+                     border-bottom: 2px solid var(--surface); background: var(--surface); margin-bottom: -1px; }
+    .tabs a:hover { text-decoration: none; color: var(--text); }
+    .count { display: inline-block; min-width: 20px; padding: 0 6px; margin-left: 4px; border-radius: 999px;
+             background: var(--border); font-size: 12px; text-align: center; }
+    .card { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; overflow: hidden; }
+    .card.pad { padding: 16px; }
+    table { width: 100%; border-collapse: collapse; }
+    th, td { padding: 10px 14px; text-align: left; vertical-align: top; }
+    th { font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted);
+         border-bottom: 1px solid var(--border); }
+    tr + tr td { border-top: 1px solid var(--border); }
+    tr.unread td { font-weight: 600; }
+    .badge { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 12px; font-weight: 600;
+             color: #fff; white-space: nowrap; }
+    .badge.status-open { background: var(--open); }
+    .badge.status-resolved { background: var(--resolved); }
+    .badge.unread-count { background: var(--danger); }
+    .muted { color: var(--muted); font-size: 13px; }
+    .pager { margin-top: 16px; display: flex; gap: 16px; }
+    .empty { padding: 48px 16px; text-align: center; color: var(--muted); }
+    .breadcrumb { margin-bottom: 12px; font-size: 13px; }
+    .flash { margin: 0 0 16px; padding: 10px 14px; border-radius: 10px; border: 1px solid var(--border);
+             background: var(--surface); }
+    .flash.alert { color: var(--danger); border-color: var(--danger); }
+    .head-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 12px; }
+    .head-row h1 { margin: 0; flex: 1; }
+    .head-row form { display: inline; }
+    button, .button { padding: 8px 14px; border: 1px solid var(--border); border-radius: 8px; cursor: pointer;
+                      background: var(--surface); color: var(--text); font: inherit; }
+    button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-text); }
+    .case-id { color: var(--muted); font-weight: 400; font-size: 15px; }
+    .context-line { margin: -6px 0 16px; overflow-wrap: anywhere; }
+    .thread { display: flex; flex-direction: column; gap: 4px; padding: 16px; }
+    .thread .who { font-size: 12px; color: var(--muted); margin: 10px 4px 2px; }
+    .thread .who.visitor { text-align: left; }
+    .thread .who.agent { text-align: right; }
+    .thread .msg { max-width: 78%; padding: 8px 12px; border-radius: 14px; white-space: pre-wrap;
+                   overflow-wrap: anywhere; }
+    .thread .msg.visitor { align-self: flex-start; background: var(--bg); border: 1px solid var(--border);
+                           border-bottom-left-radius: 4px; }
+    .thread .msg.agent { align-self: flex-end; background: var(--accent); color: var(--accent-text);
+                         border-bottom-right-radius: 4px; }
+    .thread .system { align-self: center; color: var(--muted); font-size: 12px; margin: 8px 0; }
+    #new-messages { margin: 12px 0 0; }
+    #new-messages a { font-weight: 600; }
+    .reply { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--border); }
+    .reply textarea { flex: 1; resize: vertical; min-height: 44px; max-height: 200px; padding: 8px 10px;
+                      border: 1px solid var(--border); border-radius: 10px; font: inherit;
+                      background: var(--bg); color: var(--text); }
+    .reply button.send { align-self: flex-end; width: 42px; min-width: 42px; height: 42px; padding: 0;
+                         display: flex; align-items: center; justify-content: center;
+                         background: var(--accent); border-color: var(--accent); color: var(--accent-text);
+                         border-radius: 10px; }
+  </style>
+</head>
+<body>
+  <div class="container">
+    <% if flash[:alert].present? %>
+      <p class="flash alert"><%= flash[:alert] %></p>
+    <% end %>
+    <%= yield %>
+  </div>
+</body>
+</html>

data/app/views/livechat/conversations/index.html.erb

@@ -0,0 +1,62 @@
+<h1><%= t('livechat.dashboard.title', default: 'Chat') %></h1>
+
+<div class="tabs">
+  <% Livechat::Conversation::STATUSES.each do |status| %>
+    <%= link_to conversations_path(status: status), class: ('active' if @status == status) do %>
+      <%= t("livechat.statuses.#{status}", default: status.humanize) %>
+      <span class="count"><%= @counts.fetch(status, 0) %></span>
+    <% end %>
+  <% end %>
+</div>
+
+<div class="card">
+  <% if @conversations.empty? %>
+    <p class="empty"><%= t('livechat.dashboard.empty',
+                           default: 'Nothing here. When a visitor writes, the conversation lands on this page.') %></p>
+  <% else %>
+    <table>
+      <thead>
+        <tr>
+          <th>#</th>
+          <th><%= t('livechat.dashboard.visitor', default: 'Visitor') %></th>
+          <th><%= t('livechat.dashboard.last_message', default: 'Last message') %></th>
+          <th><%= t('livechat.dashboard.updated', default: 'Updated') %></th>
+        </tr>
+      </thead>
+      <tbody>
+        <% @conversations.each do |conversation| %>
+          <% unread = @unread.fetch(conversation.id, 0) %>
+          <tr class="<%= 'unread' if unread.positive? %>">
+            <td class="muted"><%= link_to "##{conversation.id}", conversation_path(conversation), class: 'case-id' %></td>
+            <td>
+              <%= link_to conversation.display_name, conversation_path(conversation) %>
+              <% if unread.positive? %>
+                <span class="badge unread-count"><%= unread %></span>
+              <% end %>
+              <% if conversation.visitor_email.present? && conversation.visitor_email != conversation.display_name %>
+                <div class="muted"><%= conversation.visitor_email %></div>
+              <% end %>
+            </td>
+            <td class="muted"><%= conversation.last_message_preview %></td>
+            <td class="muted">
+              <% if conversation.last_activity_at %>
+                <%= time_ago_in_words(conversation.last_activity_at) %>
+              <% end %>
+            </td>
+          </tr>
+        <% end %>
+      </tbody>
+    </table>
+  <% end %>
+</div>
+
+<div class="pager">
+  <% if @offset.positive? %>
+    <%= link_to t('livechat.dashboard.newer', default: 'Newer'),
+                conversations_path(status: @status, offset: [@offset - Livechat::ConversationsController::PER_PAGE, 0].max) %>
+  <% end %>
+  <% if @more %>
+    <%= link_to t('livechat.dashboard.older', default: 'Older'),
+                conversations_path(status: @status, offset: @offset + Livechat::ConversationsController::PER_PAGE) %>
+  <% end %>
+</div>

data/app/views/livechat/conversations/show.html.erb

@@ -0,0 +1,73 @@
+<p class="breadcrumb">
+  <%= link_to "← #{t('livechat.dashboard.back', default: 'All conversations')}", conversations_path %>
+</p>
+
+<div class="head-row">
+  <h1><%= @conversation.display_name %> <span class="case-id">#<%= @conversation.id %></span></h1>
+  <span class="badge status-<%= @conversation.status %>">
+    <%= t("livechat.statuses.#{@conversation.status}", default: @conversation.status.humanize) %>
+  </span>
+  <% if @conversation.open? %>
+    <%= button_to t('livechat.dashboard.resolve', default: 'Resolve'),
+                  resolve_conversation_path(@conversation) %>
+  <% else %>
+    <%= button_to t('livechat.dashboard.reopen', default: 'Reopen'),
+                  reopen_conversation_path(@conversation) %>
+  <% end %>
+</div>
+
+<%# One quiet line of live context: who to email, the language to answer in,
+    and the page of their LAST message (refreshed on every visitor write). %>
+<p class="muted context-line">
+  <% context = [] %>
+  <% context << mail_to(@conversation.visitor_email) if @conversation.visitor_email.present? %>
+  <% context << @conversation.locale if @conversation.locale.present? %>
+  <% if @conversation.page_url.present? %>
+    <% context << link_to(@conversation.page_url.sub(%r{\Ahttps?://}, ''), @conversation.page_url,
+                          target: '_blank', rel: 'noopener') %>
+  <% end %>
+  <%= safe_join(context, ' · ') %>
+</p>
+
+<div class="card">
+  <div class="thread" id="thread"
+       data-poll-url="<%= poll_conversation_path(@conversation) %>"
+       data-latest="<%= @messages.last&.id.to_i %>">
+    <% previous_author = nil %>
+    <% @messages.each do |message| %>
+      <% if message.system? %>
+        <p class="system" id="message-<%= message.id %>">
+          <%= t("livechat.events.#{message.event}", agent: message.agent_label,
+                default: "%{agent} #{message.event} the conversation") %>
+          · <%= message.created_at.to_fs(:short) %>
+        </p>
+        <% previous_author = nil %>
+      <% else %>
+        <% author_key = "#{message.author_type}:#{message.agent_label}" %>
+        <% if author_key != previous_author %>
+          <p class="who <%= message.author_type %>">
+            <%= message.agent? ? message.agent_label : @conversation.display_name %>
+            · <%= message.created_at.to_fs(:short) %>
+          </p>
+          <% previous_author = author_key %>
+        <% end %>
+        <div class="msg <%= message.author_type %>" id="message-<%= message.id %>"><%= message.body %></div>
+      <% end %>
+    <% end %>
+  </div>
+
+  <p id="new-messages" class="system" hidden>
+    <a href=""><%= t('livechat.dashboard.new_messages', default: 'New messages — refresh') %></a>
+  </p>
+
+  <%= form_with url: conversation_messages_path(@conversation), method: :post, class: 'reply' do |form| %>
+    <%= form.text_area :body, rows: 2, autofocus: true, required: true,
+                       placeholder: t('livechat.dashboard.reply_placeholder', default: 'Write your reply…') %>
+    <button type="submit" class="primary send"
+            aria-label="<%= t('livechat.dashboard.send', default: 'Send') %>"
+            title="<%= t('livechat.dashboard.send', default: 'Send') %>">
+      <%# Paper airplane (Heroicons, MIT) — same icon as the widget. %>
+      <svg viewBox="0 0 24 24" width="18" height="18" aria-hidden="true"><path fill="currentColor" d="M3.478 2.404a.75.75 0 0 0-.926.941l2.432 7.905H13.5a.75.75 0 0 1 0 1.5H4.984l-2.432 7.905a.75.75 0 0 0 .926.94 60.519 60.519 0 0 0 18.445-8.986.75.75 0 0 0 0-1.218A60.517 60.517 0 0 0 3.478 2.404Z"/></svg>
+    </button>
+  <% end %>
+</div>

data/app/views/livechat/mailer/new_agent_reply.text.erb

@@ -0,0 +1,7 @@
+<%= @message.public_label %>:
+
+<%= @message.body %>
+
+<% if @conversation.page_url.present? %>
+<%= t('livechat.mail.continue', default: 'Continue the conversation') %>: <%= @conversation.page_url %>
+<% end %>

data/app/views/livechat/mailer/new_visitor_message.text.erb

@@ -0,0 +1,7 @@
+<%= @conversation.display_name %>:
+
+<%= @message.body %>
+
+<% if @inbox_url %>
+<%= t('livechat.mail.answer', default: 'Answer') %>: <%= @inbox_url %>
+<% end %>

data/config/locales/livechat.ar.yml

@@ -0,0 +1,44 @@
+ar:
+  livechat:
+    launcher: "تحدث معنا"
+    greeting: "مرحبًا! كيف يمكننا مساعدتك؟"
+    reply_time: "نرد عادةً في غضون ساعات قليلة."
+    placeholder: "اكتب رسالة…"
+    send: "إرسال"
+    close: "إغلاق"
+    you: "أنت"
+    team: "الدعم"
+    email_prompt: "احصل على نسخة من ردنا عبر البريد الإلكتروني:"
+    email_placeholder: "you@example.com"
+    email_save: "حفظ"
+    email_saved: "سنرد أيضًا عبر البريد الإلكتروني."
+    event_resolved: "تم حل المحادثة"
+    event_reopened: "تمت إعادة فتح المحادثة"
+    error_send: "تعذر الإرسال. يرجى المحاولة مرة أخرى."
+    error_rate_limited: "رسائل كثيرة جدًا. يرجى الانتظار قليلًا والمحاولة مرة أخرى."
+    unread_aria: "رسائل غير مقروءة"
+    statuses:
+      open: "مفتوحة"
+      resolved: "محلولة"
+    events:
+      resolved: "قام %{agent} بحل المحادثة"
+      reopened: "قام %{agent} بإعادة فتح المحادثة"
+    dashboard:
+      title: "الدردشة"
+      empty: "لا يوجد شيء هنا. عندما يكتب زائر، تظهر المحادثة في هذه الصفحة."
+      visitor: "الزائر"
+      last_message: "آخر رسالة"
+      updated: "آخر تحديث"
+      back: "جميع المحادثات"
+      resolve: "حل"
+      reopen: "إعادة فتح"
+      reply_placeholder: "اكتب ردك…"
+      send: "إرسال"
+      new_messages: "رسائل جديدة — تحديث"
+      newer: "الأحدث"
+      older: "الأقدم"
+    mail:
+      visitor_subject: "كتب لك %{name} على %{app}"
+      reply_subject: "رد عليك %{name} على %{app}"
+      answer: "الرد"
+      continue: "متابعة المحادثة"

data/config/locales/livechat.bg.yml

@@ -0,0 +1,44 @@
+bg:
+  livechat:
+    launcher: "Пишете ни"
+    greeting: "Здравейте! Как можем да помогнем?"
+    reply_time: "Обикновено отговаряме в рамките на няколко часа."
+    placeholder: "Напишете съобщение…"
+    send: "Изпрати"
+    close: "Затвори"
+    you: "Вие"
+    team: "Поддръжка"
+    email_prompt: "Получете копие от нашия отговор по имейл:"
+    email_placeholder: "you@example.com"
+    email_save: "Запази"
+    email_saved: "Ще отговорим и по имейл."
+    event_resolved: "Разговорът е разрешен"
+    event_reopened: "Разговорът е отворен отново"
+    error_send: "Изпращането не бе успешно. Моля, опитайте отново."
+    error_rate_limited: "Твърде много съобщения. Моля, изчакайте малко и опитайте отново."
+    unread_aria: "непрочетени съобщения"
+    statuses:
+      open: "Отворен"
+      resolved: "Разрешен"
+    events:
+      resolved: "%{agent} разреши разговора"
+      reopened: "%{agent} отвори отново разговора"
+    dashboard:
+      title: "Чат"
+      empty: "Тук няма нищо. Когато посетител напише съобщение, разговорът се появява на тази страница."
+      visitor: "Посетител"
+      last_message: "Последно съобщение"
+      updated: "Обновено"
+      back: "Всички разговори"
+      resolve: "Разреши"
+      reopen: "Отвори отново"
+      reply_placeholder: "Напишете отговора си…"
+      send: "Изпрати"
+      new_messages: "Нови съобщения — обновете"
+      newer: "По-нови"
+      older: "По-стари"
+    mail:
+      visitor_subject: "%{name} ви писа в %{app}"
+      reply_subject: "%{name} ви отговори в %{app}"
+      answer: "Отговори"
+      continue: "Продължете разговора"

data/config/locales/livechat.bn.yml

@@ -0,0 +1,44 @@
+bn:
+  livechat:
+    launcher: "আমাদের সাথে চ্যাট করুন"
+    greeting: "হ্যালো! আমরা কীভাবে সাহায্য করতে পারি?"
+    reply_time: "আমরা সাধারণত কয়েক ঘণ্টার মধ্যে উত্তর দিই।"
+    placeholder: "একটি বার্তা লিখুন…"
+    send: "পাঠান"
+    close: "বন্ধ করুন"
+    you: "আপনি"
+    team: "সাপোর্ট"
+    email_prompt: "আমাদের উত্তরের একটি কপি ইমেইলে পান:"
+    email_placeholder: "you@example.com"
+    email_save: "সংরক্ষণ করুন"
+    email_saved: "আমরা ইমেইলেও উত্তর দেব।"
+    event_resolved: "কথোপকথন সমাধান হয়েছে"
+    event_reopened: "কথোপকথন আবার খোলা হয়েছে"
+    error_send: "পাঠানো যায়নি। অনুগ্রহ করে আবার চেষ্টা করুন।"
+    error_rate_limited: "অনেক বেশি বার্তা। একটু অপেক্ষা করে আবার চেষ্টা করুন।"
+    unread_aria: "অপঠিত বার্তা"
+    statuses:
+      open: "খোলা"
+      resolved: "সমাধান হয়েছে"
+    events:
+      resolved: "%{agent} কথোপকথনটি সমাধান করেছেন"
+      reopened: "%{agent} কথোপকথনটি আবার খুলেছেন"
+    dashboard:
+      title: "চ্যাট"
+      empty: "এখানে এখনও কিছু নেই। কোনো দর্শনার্থী লিখলে কথোপকথনটি এই পৃষ্ঠায় দেখা যাবে।"
+      visitor: "দর্শনার্থী"
+      last_message: "শেষ বার্তা"
+      updated: "আপডেট হয়েছে"
+      back: "সব কথোপকথন"
+      resolve: "সমাধান করুন"
+      reopen: "আবার খুলুন"
+      reply_placeholder: "আপনার উত্তর লিখুন…"
+      send: "পাঠান"
+      new_messages: "নতুন বার্তা — রিফ্রেশ করুন"
+      newer: "নতুনতর"
+      older: "পুরনো"
+    mail:
+      visitor_subject: "%{name} আপনাকে %{app}-এ লিখেছেন"
+      reply_subject: "%{name} আপনাকে %{app}-এ উত্তর দিয়েছেন"
+      answer: "উত্তর দিন"
+      continue: "কথোপকথন চালিয়ে যান"

data/config/locales/livechat.de.yml

@@ -0,0 +1,44 @@
+de:
+  livechat:
+    launcher: "Chatten Sie mit uns"
+    greeting: "Hallo! Wie können wir helfen?"
+    reply_time: "Wir antworten in der Regel innerhalb weniger Stunden."
+    placeholder: "Nachricht schreiben…"
+    send: "Senden"
+    close: "Schließen"
+    you: "Sie"
+    team: "Support"
+    email_prompt: "Erhalten Sie eine Kopie unserer Antwort per E-Mail:"
+    email_placeholder: "sie@beispiel.de"
+    email_save: "Speichern"
+    email_saved: "Wir antworten auch per E-Mail."
+    event_resolved: "Unterhaltung gelöst"
+    event_reopened: "Unterhaltung wieder geöffnet"
+    error_send: "Senden fehlgeschlagen. Bitte versuchen Sie es erneut."
+    error_rate_limited: "Zu viele Nachrichten. Bitte warten Sie einen Moment und versuchen Sie es erneut."
+    unread_aria: "ungelesene Nachrichten"
+    statuses:
+      open: "Offen"
+      resolved: "Gelöst"
+    events:
+      resolved: "%{agent} hat die Unterhaltung gelöst"
+      reopened: "%{agent} hat die Unterhaltung wieder geöffnet"
+    dashboard:
+      title: "Chat"
+      empty: "Hier ist noch nichts. Wenn ein Besucher schreibt, erscheint die Unterhaltung auf dieser Seite."
+      visitor: "Besucher"
+      last_message: "Letzte Nachricht"
+      updated: "Aktualisiert"
+      back: "Alle Unterhaltungen"
+      resolve: "Lösen"
+      reopen: "Wieder öffnen"
+      reply_placeholder: "Antwort schreiben…"
+      send: "Senden"
+      new_messages: "Neue Nachrichten — aktualisieren"
+      newer: "Neuere"
+      older: "Ältere"
+    mail:
+      visitor_subject: "%{name} hat Ihnen auf %{app} geschrieben"
+      reply_subject: "%{name} hat Ihnen auf %{app} geantwortet"
+      answer: "Antworten"
+      continue: "Unterhaltung fortsetzen"

data/config/locales/livechat.el.yml

@@ -0,0 +1,44 @@
+el:
+  livechat:
+    launcher: "Συνομιλήστε μαζί μας"
+    greeting: "Γεια σας! Πώς μπορούμε να βοηθήσουμε;"
+    reply_time: "Συνήθως απαντάμε μέσα σε λίγες ώρες."
+    placeholder: "Γράψτε ένα μήνυμα…"
+    send: "Αποστολή"
+    close: "Κλείσιμο"
+    you: "Εσείς"
+    team: "Υποστήριξη"
+    email_prompt: "Λάβετε αντίγραφο της απάντησής μας μέσω email:"
+    email_placeholder: "you@example.com"
+    email_save: "Αποθήκευση"
+    email_saved: "Θα απαντήσουμε επίσης μέσω email."
+    event_resolved: "Η συνομιλία επιλύθηκε"
+    event_reopened: "Η συνομιλία άνοιξε ξανά"
+    error_send: "Δεν ήταν δυνατή η αποστολή. Δοκιμάστε ξανά."
+    error_rate_limited: "Πάρα πολλά μηνύματα. Περιμένετε λίγο και δοκιμάστε ξανά."
+    unread_aria: "μη αναγνωσμένα μηνύματα"
+    statuses:
+      open: "Ανοιχτή"
+      resolved: "Επιλυμένη"
+    events:
+      resolved: "%{agent} επέλυσε τη συνομιλία"
+      reopened: "%{agent} άνοιξε ξανά τη συνομιλία"
+    dashboard:
+      title: "Συνομιλία"
+      empty: "Δεν υπάρχει τίποτα εδώ ακόμα. Όταν ένας επισκέπτης γράψει, η συνομιλία εμφανίζεται σε αυτήν τη σελίδα."
+      visitor: "Επισκέπτης"
+      last_message: "Τελευταίο μήνυμα"
+      updated: "Ενημερώθηκε"
+      back: "Όλες οι συνομιλίες"
+      resolve: "Επίλυση"
+      reopen: "Άνοιγμα ξανά"
+      reply_placeholder: "Γράψτε την απάντησή σας…"
+      send: "Αποστολή"
+      new_messages: "Νέα μηνύματα — ανανέωση"
+      newer: "Νεότερα"
+      older: "Παλαιότερα"
+    mail:
+      visitor_subject: "Ο/Η %{name} σας έγραψε στο %{app}"
+      reply_subject: "Ο/Η %{name} σας απάντησε στο %{app}"
+      answer: "Απάντηση"
+      continue: "Συνεχίστε τη συνομιλία"