lesli_support 0.1.0 → 1.1.0

data/app/services/lesli_support/ticket_service.rb

@@ -2,7 +2,7 @@
 
 Lesli
 
-Copyright (c) 2023, Lesli Technologies, S. A.
+Copyright (c) 2025, Lesli Technologies, S. A.
 
 This program is free software: you can redistribute it and/or modify
 it under the terms of the GNU General Public License as published by
@@ -19,7 +19,7 @@ along with this program. If not, see http://www.gnu.org/licenses/.
 
 Lesli · Ruby on Rails SaaS Development Framework.
 
-Made with ♥ by https://www.lesli.tech
+Made with ♥ by LesliTech
 Building a better future, one line of code at a time.
 
 @contact  hello@lesli.tech
@@ -33,58 +33,40 @@ Building a better future, one line of code at a time.
 module LesliSupport
     class TicketService < Lesli::ApplicationLesliService
 
-        def find ticket_id
-            super(current_user.account.support.tickets.find_by(id: ticket_id))
+        def find(id: nil, uid: nil)
+            scope  = current_user.account.support.tickets
+
+            # Use a hash to filter out nil values and find the record
+            params = { id: id, uid: uid }.compact
+
+            # Search and assign the resource if search params exist
+            super(scope.find_by(params)) if params.any?
         end
 
         def index
 
             return current_user.account.support.tickets.left_joins(
                 :user, 
-                :creator, 
-                :catalog_priority
+                :owner, 
+                :priority
             ).select(
                 :id,
+                :uid,
                 :subject,
-                :deadline,
-                :creator_id,
-                :user_id,
+                Date2.new.db_column(:deadline_at),
                 "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
-                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
-                "lesli_support_tickets.updated_at",
-                "lesli_support_tickets.created_at",
-                "lesli_support_catalog_priorities.name as priority_name"
+                "CONCAT_WS(' ', owners_lesli_support_tickets.first_name, owners_lesli_support_tickets.last_name) as agent_name",
+                "lesli_support_catalog_items.name as priority_name"
             ).order(id: :desc)
             .page(query[:pagination][:page])
             .per(query[:pagination][:perPage])
-
-            current_user.account.help.tickets.left_joins(
-                :priority, 
-                :type, 
-                :workspace, 
-                :category, 
-                :status, 
-                :assignments,
-                :assigned,
-                :user
-            ).select(
-                :id,
-                :subject,
-                :deadline,
-                :assigned_id,
-                :user_id,
-                "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
-                "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
-                "cloud_help_tickets.updated_at",
-                "cloud_help_tickets.created_at"
-            )
         end
 
         def create(ticket_params)
 
             ticket = current_user.account.support.tickets.new(ticket_params)
             #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
-            ticket.creator = current_user
+            ticket.owner = current_user
             ticket.user = current_user
 
             unless ticket_params.dig(:started_at)
@@ -106,26 +88,26 @@ module LesliSupport
 
         def show()
             return current_user.account.support.tickets.left_joins(
-                :user, :creator
-            ).select(
-                :id,
-                :subject,
-                :description,
-                :reference_url,
-                :deadline,
-                :started_at,
-                :completed_at,
-                :hours_worked,
-                :creator_id,
-                :user_id,
-                :catalog_workspace_id, 
-                :catalog_type_id,
-                :catalog_category_id,
-                :catalog_priority_id,
-                "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
-                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
-                "lesli_support_tickets.updated_at",
-                "lesli_support_tickets.created_at"
+                :user, :owner
+            # ).select(
+            #     :id,
+            #     :subject,
+            #     :description,
+                # :reference_url,
+                # :deadline,
+                # :started_at,
+                # :completed_at,
+                # :hours_worked,
+                # :creator_id,
+                # :user_id,
+                # :catalog_workspace_id, 
+                # :catalog_type_id,
+                # :catalog_category_id,
+                # :catalog_priority_id,
+                # "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+                # "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
+                # "lesli_support_tickets.updated_at",
+                # "lesli_support_tickets.created_at"
             ).where("lesli_support_tickets.id = ?", self.resource.id).first
         end
 

data/app/views/lesli_support/catalog/items/_form.html.erb

@@ -0,0 +1,17 @@
+<%= form_with(model: catalog_item) do |form| %>
+  <% if catalog_item.errors.any? %>
+    <div style="color: red">
+      <h2><%= pluralize(catalog_item.errors.count, "error") %> prohibited this catalog_item from being saved:</h2>
+
+      <ul>
+        <% catalog_item.errors.each do |error| %>
+          <li><%= error.full_message %></li>
+        <% end %>
+      </ul>
+    </div>
+  <% end %>
+
+  <div>
+    <%= form.submit %>
+  </div>
+<% end %>

data/app/views/lesli_support/catalog/items/_item.html.erb

@@ -0,0 +1,2 @@
+<div id="<%= dom_id item %>">
+</div>

data/app/views/lesli_support/catalog/items/edit.html.erb

@@ -0,0 +1,12 @@
+<% content_for :title, "Editing item" %>
+
+<h1>Editing item</h1>
+
+<%= render "form", catalog_item: @catalog_item %>
+
+<br>
+
+<div>
+  <%= link_to "Show this item", @catalog_item %> |
+  <%= link_to "Back to items", catalog_items_path %>
+</div>

data/app/views/lesli_support/catalog/items/index.html.erb

@@ -0,0 +1,16 @@
+<p style="color: green"><%= notice %></p>
+
+<% content_for :title, "Items" %>
+
+<h1>Items</h1>
+
+<div id="catalog_items">
+  <% @catalog_items.each do |catalog_item| %>
+    <%= render catalog_item %>
+    <p>
+      <%= link_to "Show this item", catalog_item %>
+    </p>
+  <% end %>
+</div>
+
+<%= link_to "New item", new_catalog_item_path %>

data/app/views/lesli_support/catalog/items/new.html.erb

@@ -0,0 +1,11 @@
+<% content_for :title, "New item" %>
+
+<h1>New item</h1>
+
+<%= render "form", catalog_item: @catalog_item %>
+
+<br>
+
+<div>
+  <%= link_to "Back to items", catalog_items_path %>
+</div>

data/app/views/lesli_support/catalog/items/show.html.erb

@@ -0,0 +1,10 @@
+<p style="color: green"><%= notice %></p>
+
+<%= render @catalog_item %>
+
+<div>
+  <%= link_to "Edit this item", edit_catalog_item_path(@catalog_item) %> |
+  <%= link_to "Back to items", catalog_items_path %>
+
+  <%= button_to "Destroy this item", @catalog_item, method: :delete %>
+</div>

data/app/views/lesli_support/dashboards/_component-latest-tickets.html.erb

@@ -0,0 +1,34 @@
+<%
+tickets = current_user.account.support.tickets.left_joins(
+    :user, 
+    :owner, 
+    :priority
+).select(
+    :uid,
+    :subject,
+    Date2.new.db_column(:deadline_at),
+    "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+    "CONCAT_WS(' ', owners_lesli_support_tickets.first_name, owners_lesli_support_tickets.last_name) as agent_name",
+    "lesli_support_catalog_items.name as priority_name"
+).order(id: :desc)
+.limit(5)
+%>
+
+<%
+columns = [{
+    label: "ID",
+    field: "uid"
+}, {
+    label: "Subject",
+    field: "subject"
+}, {
+    label: "Priority",
+    field: "priority_name"
+}]
+%>
+
+<%= render(LesliView::Elements::Table.new(
+    :columns => columns,
+    :records => tickets,
+    #link: -> (ticket) { ticket_path(ticket.id) }
+)) %>

data/app/views/lesli_support/dashboards/_component-tickets-by-category.html.erb

@@ -0,0 +1,17 @@
+
+<%
+tickets = current_user.account.support.tickets
+    .joins(:priority)
+    .group('lesli_support_catalog_items.name')
+    .count
+%>
+
+<%= render(LesliView::Widgets::Chart.new('Priorities', tickets))%>
+
+<%
+tickets = current_user.account.support.tickets
+    .joins(:category)
+    .group('lesli_support_catalog_items.name')
+    .count
+%>
+

data/app/views/lesli_support/dashboards/_component-tickets-created.html.erb

@@ -0,0 +1,10 @@
+<%
+group = Date2.new.date.db_column(:created_at)
+tickets = current_user.account.support.tickets
+    .group(group.sub('as created_at_string',''))
+    .order(created_at: :asc)
+    .limit(10)
+    .count
+%>
+
+<%= render(LesliView::Widgets::Chart.new('Tickets by date', tickets, type: :line)) %>

data/app/views/lesli_support/dashboards/_component-tickets-open.html.erb

@@ -0,0 +1,5 @@
+
+<%= render(LesliView::Widgets::Count.new(
+    'Total tickets', 
+    current_user.account.support.tickets.where(:closed_at => nil).count)
+) %>

data/app/views/lesli_support/tickets/_form.html.erb

@@ -0,0 +1,27 @@
+
+<%= form_with(model: @ticket, builder: LesliView::Forms::Builder) do |form| %>
+    <%= form.fieldset do %>
+        <%= form.field_control(:subject) %>
+        <div class="columns">
+            <div class="column">
+                <%= form.field_control_select(:type_id, current_user.account.support.catalogs.items_for("Ticket Types").pluck(:name, :id)) %>
+            </div>
+            <div class="column">
+                <%= form.field_control_select(:category_id, current_user.account.support.catalogs.items_for("Ticket Categories").pluck(:name, :id)) %>
+            </div>
+            <div class="column">
+                <%= form.field_control_select(:priority_id, current_user.account.support.catalogs.items_for("Ticket Priorities").pluck(:name, :id)) %>
+            </div>
+        </div>
+
+        <div class="columns">
+            <div class="column">
+                <%= form.field_control_select(:owner_id, current_user.account.users.pluck(:first_name, :id)) %>
+            </div>
+        </div>
+
+        <%= form.field_control_textarea(:description, label:false) %>
+        <hr/>
+        <%= form.field_control_submit %>
+    <% end %>        
+<% end %>

data/app/views/lesli_support/tickets/index.html.erb

@@ -1,5 +1,4 @@
-<%
-=begin
+<%#
 
 Lesli
 
@@ -29,6 +28,38 @@ Building a better future, one line of code at a time.
 
 // · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
 // · 
-=end
 %>
-<router-view></router-view>
+
+<%
+columns = [{
+    label: "ID",
+    field: "uid"
+}, {
+    label: "Subject",
+    field: "subject"
+}, {
+    label: "User",
+    field: "user_name"
+}, {
+    label: "Agent",
+    field: "agent_name"
+}, {
+    label: "Priority",
+    field: "priority_name"
+}, {
+    label: "Deadline",
+    field: "deadline_at_string"
+}]
+%>
+
+<%= render(LesliView::Layout::Container.new("support-tickets")) do %>
+
+    <%= render(LesliView::Components::Header.new("Tickets", new_path:new_ticket_path)) %>
+    <%= render(LesliView::Components::Toolbar.new()) %>
+
+    <%= render(LesliView::Elements::Table.new(
+        :columns => columns,
+        :records => @tickets.dig(:records),
+        link: -> (ticket) { ticket_path(ticket.id) }
+    )) %>
+<% end %>

data/app/views/lesli_support/tickets/new.html.erb

@@ -1,20 +1,37 @@
-<%
-=begin
-Copyright (c) 2020, all rights reserved.
+<%#
 
-All the information provided by this platform is protected by international laws related  to 
-industrial property, intellectual property, copyright and relative international laws. 
-All intellectual or industrial property rights of the code, texts, trade mark, design, 
-pictures and any other information belongs to the owner of this platform.
+Lesli
 
-Without the written permission of the owner, any replication, modification,
-transmission, publication is strictly forbidden.
+Copyright (c) 2023, Lesli Technologies, S. A.
 
-For more information read the license file including with this software.
+This program is free software: you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation, either version 3 of the License, or
+(at your option) any later version.
 
-// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
-// · 
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License
+along with this program. If not, see http://www.gnu.org/licenses/.
+
+Lesli · Ruby on Rails SaaS Development Framework.
+
+Made with ♥ by https://www.lesli.tech
+Building a better future, one line of code at a time.
 
-=end
+@contact  hello@lesli.tech
+@website  https://www.lesli.tech
+@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
+
+// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
+// · 
 %>
-<router-view></router-view>
+
+<%= render(LesliView::Layout::Container.new("support-tickets")) do %>
+
+    <%= render(LesliView::Components::Header.new("Create ticket")) %>
+    <%= render("form") %>
+<% end %>

data/app/views/lesli_support/tickets/show.html.erb

@@ -1,20 +1,35 @@
-<%
-=begin
-Copyright (c) 2020, all rights reserved.
+<%= render(LesliView::Layout::Container.new("support-tickets-#{@ticket.id}")) do %>
 
-All the information provided by this platform is protected by international laws related  to 
-industrial property, intellectual property, copyright and relative international laws. 
-All intellectual or industrial property rights of the code, texts, trade mark, design, 
-pictures and any other information belongs to the owner of this platform.
+    <%= render(LesliView::Components::Header.new("#{@ticket.uid} - #{@ticket.subject}")) %>
 
-Without the written permission of the owner, any replication, modification,
-transmission, publication is strictly forbidden.
+    <%= render LesliView::Components::Tabs.new(active_tab: "ticket-information") do |tabs| %>
 
-For more information read the license file including with this software.
+        <% tabs.with_tab(id:"ticket-information", title:"information", icon:"info") do %>
+            <%= render("form") %>
+        <% end %>
 
-// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
-// · 
+        <% tabs.with_tab(id:"ticket-discussions", title:"Discussions", icon:"forum") do %>
+            <%= render(LesliView::Items::Discussions.new(@ticket)) %>
+        <% end %>
 
-=end
-%>
-<router-view></router-view>
+        <% tabs.with_tab(id:"ticket-tasks", title:"Tasks", icon:"checklist") do %>
+            <%= render(LesliView::Items::Tasks.new(@ticket)) %>
+        <% end %>
+
+        <% tabs.with_tab(id:"ticket-activities", title:"Activities", icon:"search_activity") do %>
+            <%= render(LesliView::Items::Activities.new(@ticket, icons: {
+                type_id: 'star',
+                owner_id: 'favorite',
+                priority_id: 'sunny',
+                category_id: 'search'
+            })) %>
+        <% end %>
+
+        <% tabs.with_tab(id:"ticket-attachments", title:"Attachments", icon:"attach_file") do %>
+            <%#= render(LesliView::Items::Attachments.new(@ticket, 
+                path_to_create:ticket_actions_path(@ticket), 
+                path_to_update:->(action) {ticket_action_path(@ticket, action)}
+            )) %>
+        <% end %>
+    <% end %>
+<% end %>

data/config/locales/translations.en.yml

@@ -1,43 +1,2 @@
 ---
-:en:
-  lesli_support:
-    tickets:
-      column_started_at: Started At
-      column_completed_at: Completed At
-      column_tags: Tags
-      column_reference_url: Reference URL
-      column_type: Type
-      column_id: ID
-      column_subject: Subject
-      column_workspace: Workspace
-      column_hours_worked: Hours Worked
-      column_category: Category
-      column_priority: Priority
-      column_creator: Creator
-      column_status: Status
-      view_all_tickets: All tickets
-      view_active_tickets: Active tickets
-      view_inactive_tickets: Inactive tickets
-      tab_information: Information
-      column_description: Description
-      column_deadline: Deadline
-      view_own_tickets: Own tickets
-  lesli:
-    shared:
-      view_discussions: Discussions
-      button_add_new: Add new
-      button_reload: Reload
-      view_files: Files
-      view_quick_actions: Quick actions
-      button_list: List
-      button_save: Save
-      button_delete: Delete
-      button_edit: Edit
-      view_status_active: Active
-      view_status_inactive: Inactive
-      button_settings: Settings
-      button_show: Show
-      toolbar_search: Search...
-    application:
-      navigation_logout: Logout
-      navigation_my_profile: My profile
+:en: {}

data/config/locales/translations.es.yml

@@ -1,43 +1,2 @@
 ---
-:es:
-  lesli_support:
-    tickets:
-      column_started_at: Fecha inicio
-      column_completed_at: Fecha completado
-      column_tags: Etiquetas
-      column_reference_url: URL de referencia
-      column_type: Tipo
-      column_id: ID
-      column_subject: Asunto
-      column_workspace: Workspace
-      column_hours_worked: Horas trabajadas
-      column_category: Categoria
-      column_priority: Prioridad
-      column_creator: Creador
-      column_status: Estado
-      view_all_tickets: Todos los tickets
-      view_active_tickets: Tickets activos
-      view_inactive_tickets: Tickets inactivos
-      tab_information: Información
-      column_description: Descripción
-      column_deadline: Fecha limite
-      view_own_tickets: Mis tickets
-  lesli:
-    shared:
-      view_discussions: Discusiones
-      button_add_new: Agregar nuevo
-      button_reload: Recargar
-      view_files: Archivos
-      view_quick_actions: Acciones rapidas
-      button_list: Lista
-      button_save: Guardar
-      button_delete: Eliminar
-      button_edit: Editar
-      view_status_active: Activo
-      view_status_inactive: Inactivo
-      button_settings: Configuración
-      button_show: Ver
-      toolbar_search: Buscar...
-    application:
-      navigation_logout: Cerrar sesión
-      navigation_my_profile: Mi perfil
+:es: {}

data/config/locales/translations.fr.yml

@@ -1,43 +1,2 @@
 ---
-:fr:
-  lesli_support:
-    tickets:
-      column_started_at: ":lesli_support.tickets.column_started_at:"
-      column_completed_at: ":lesli_support.tickets.column_completed_at:"
-      column_tags: ":lesli_support.tickets.column_tags:"
-      column_reference_url: ":lesli_support.tickets.column_reference_url:"
-      column_type: ":lesli_support.tickets.column_type:"
-      column_id: ":lesli_support.tickets.column_id:"
-      column_subject: ":lesli_support.tickets.column_subject:"
-      column_workspace: ":lesli_support.tickets.column_workspace:"
-      column_hours_worked: ":lesli_support.tickets.column_hours_worked:"
-      column_category: ":lesli_support.tickets.column_category:"
-      column_priority: ":lesli_support.tickets.column_priority:"
-      column_creator: ":lesli_support.tickets.column_creator:"
-      column_status: ":lesli_support.tickets.column_status:"
-      view_all_tickets: ":lesli_support.tickets.view_all_tickets:"
-      view_active_tickets: ":lesli_support.tickets.view_active_tickets:"
-      view_inactive_tickets: ":lesli_support.tickets.view_inactive_tickets:"
-      tab_information: ":lesli_support.tickets.tab_information:"
-      column_description: ":lesli_support.tickets.column_description:"
-      column_deadline: ":lesli_support.tickets.column_deadline:"
-      view_own_tickets: ":lesli_support.tickets.view_own_tickets:"
-  lesli:
-    shared:
-      view_discussions: ":lesli.shared.view_discussions:"
-      button_add_new: ":lesli.shared.button_add_new:"
-      button_reload: ":lesli.shared.button_reload:"
-      view_files: ":lesli.shared.view_files:"
-      view_quick_actions: ":lesli.shared.view_quick_actions:"
-      button_list: ":lesli.shared.button_list:"
-      button_save: ":lesli.shared.button_save:"
-      button_delete: ":lesli.shared.button_delete:"
-      button_edit: ":lesli.shared.button_edit:"
-      view_status_active: ":lesli.shared.view_status_active:"
-      view_status_inactive: ":lesli.shared.view_status_inactive:"
-      button_settings: ":lesli.shared.button_settings:"
-      button_show: ":lesli.shared.button_show:"
-      toolbar_search: ":lesli.shared.toolbar_search:"
-    application:
-      navigation_logout: ":lesli.application.navigation_logout:"
-      navigation_my_profile: ":lesli.application.navigation_my_profile:"
+:fr: {}

data/config/locales/translations.it.yml

@@ -1,43 +1,2 @@
 ---
-:it:
-  lesli_support:
-    tickets:
-      column_started_at: ":lesli_support.tickets.column_started_at:"
-      column_completed_at: ":lesli_support.tickets.column_completed_at:"
-      column_tags: ":lesli_support.tickets.column_tags:"
-      column_reference_url: ":lesli_support.tickets.column_reference_url:"
-      column_type: ":lesli_support.tickets.column_type:"
-      column_id: ":lesli_support.tickets.column_id:"
-      column_subject: ":lesli_support.tickets.column_subject:"
-      column_workspace: ":lesli_support.tickets.column_workspace:"
-      column_hours_worked: ":lesli_support.tickets.column_hours_worked:"
-      column_category: ":lesli_support.tickets.column_category:"
-      column_priority: ":lesli_support.tickets.column_priority:"
-      column_creator: ":lesli_support.tickets.column_creator:"
-      column_status: ":lesli_support.tickets.column_status:"
-      view_all_tickets: ":lesli_support.tickets.view_all_tickets:"
-      view_active_tickets: ":lesli_support.tickets.view_active_tickets:"
-      view_inactive_tickets: ":lesli_support.tickets.view_inactive_tickets:"
-      tab_information: ":lesli_support.tickets.tab_information:"
-      column_description: ":lesli_support.tickets.column_description:"
-      column_deadline: ":lesli_support.tickets.column_deadline:"
-      view_own_tickets: ":lesli_support.tickets.view_own_tickets:"
-  lesli:
-    shared:
-      view_discussions: ":lesli.shared.view_discussions:"
-      button_add_new: ":lesli.shared.button_add_new:"
-      button_reload: ":lesli.shared.button_reload:"
-      view_files: ":lesli.shared.view_files:"
-      view_quick_actions: ":lesli.shared.view_quick_actions:"
-      button_list: ":lesli.shared.button_list:"
-      button_save: ":lesli.shared.button_save:"
-      button_delete: ":lesli.shared.button_delete:"
-      button_edit: ":lesli.shared.button_edit:"
-      view_status_active: ":lesli.shared.view_status_active:"
-      view_status_inactive: ":lesli.shared.view_status_inactive:"
-      button_settings: ":lesli.shared.button_settings:"
-      button_show: ":lesli.shared.button_show:"
-      toolbar_search: ":lesli.shared.toolbar_search:"
-    application:
-      navigation_logout: ":lesli.application.navigation_logout:"
-      navigation_my_profile: ":lesli.application.navigation_my_profile:"
+:it: {}