google-cloud-contact_center_insights-v1 1.1.0 → 1.2.0

data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

@@ -386,7 +386,7 @@ module Google
           #   @return [::Array<::String>]
           #     Optional. Custom keys to extract as conversation labels from metadata
           #     files in `metadata_bucket_uri`. Keys not included in this field will be
-          #     ignored. Note that there is a limit of 20 labels per conversation.
+          #     ignored. Note that there is a limit of 100 labels per conversation.
           class GcsSource
             include ::Google::Protobuf::MessageExts
             extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1151,6 +1151,87 @@ module Google
           extend ::Google::Protobuf::MessageExts::ClassMethods
         end
 
+        # The request to create a analysis rule.
+        # analysis_rule_id will be generated by the server.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the analysis rule. Required. The location
+        #     to create a analysis rule for. Format: `projects/<Project
+        #     ID>/locations/<Location ID>` or `projects/<Project
+        #     Number>/locations/<Location ID>`
+        # @!attribute [rw] analysis_rule
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+        #     Required. The analysis rule resource to create.
+        class CreateAnalysisRuleRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for getting a analysis rule.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the AnalysisRule to get.
+        class GetAnalysisRuleRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to update a analysis rule.
+        # @!attribute [rw] analysis_rule
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+        #     Required. The new analysis rule.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     Optional. The list of fields to be updated.
+        #     If the update_mask is not provided, the update will be applied to all
+        #     fields.
+        class UpdateAnalysisRuleRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to delete a analysis rule.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the analysis rule to delete.
+        class DeleteAnalysisRuleRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to list analysis rules.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the analysis rules.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of analysis rule to return in the response. If
+        #     this value is zero, the service will select a default size. A call may
+        #     return fewer objects than requested. A non-empty `next_page_token` in the
+        #     response indicates that more data is available.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last `ListAnalysisRulesResponse`;
+        #     indicates that this is a continuation of a prior `ListAnalysisRules` call
+        #     and the system should return the next page of data.
+        class ListAnalysisRulesRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response of listing views.
+        # @!attribute [rw] analysis_rules
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::AnalysisRule>]
+        #     The analysis_rule that match the request.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListAnalysisRulesResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
         # The request to get location-level encryption specification.
         # @!attribute [rw] name
         #   @return [::String]
@@ -1166,7 +1247,7 @@ module Google
         #     Required. The encryption spec used for CMEK encryption. It is required that
         #     the kms key is in the same region as the endpoint. The same key will be
         #     used for all provisioned resources, if encryption is available. If the
-        #     kms_key_name is left empty, no encryption will be enforced.
+        #     `kms_key_name` field is left empty, no encryption will be enforced.
         class InitializeEncryptionSpecRequest
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1190,7 +1271,7 @@ module Google
         #     Output only. The original request for initialization.
         # @!attribute [rw] partial_errors
         #   @return [::Array<::Google::Rpc::Status>]
-        #     Partial errors during initialising operation that might cause the operation
+        #     Partial errors during initializing operation that might cause the operation
         #     output to be incomplete.
         class InitializeEncryptionSpecMetadata
           include ::Google::Protobuf::MessageExts
@@ -1275,6 +1356,1087 @@ module Google
           extend ::Google::Protobuf::MessageExts::ClassMethods
         end
 
+        # A dimension determines the grouping key for the query. In SQL terms, these
+        # would be part of both the "SELECT" and "GROUP BY" clauses.
+        # @!attribute [r] issue_dimension_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Dimension::IssueDimensionMetadata]
+        #     Output only. Metadata about the issue dimension.
+        # @!attribute [r] agent_dimension_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Dimension::AgentDimensionMetadata]
+        #     Output only. Metadata about the agent dimension.
+        # @!attribute [r] qa_question_dimension_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Dimension::QaQuestionDimensionMetadata]
+        #     Output only. Metadata about the QA question dimension.
+        # @!attribute [r] qa_question_answer_dimension_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Dimension::QaQuestionAnswerDimensionMetadata]
+        #     Output only. Metadata about the QA question-answer dimension.
+        # @!attribute [rw] dimension_key
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Dimension::DimensionKey]
+        #     The key of the dimension.
+        class Dimension
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Metadata about the issue dimension.
+          # @!attribute [rw] issue_id
+          #   @return [::String]
+          #     The issue ID.
+          # @!attribute [rw] issue_display_name
+          #   @return [::String]
+          #     The issue display name.
+          # @!attribute [rw] issue_model_id
+          #   @return [::String]
+          #     The parent issue model ID.
+          class IssueDimensionMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # Metadata about the agent dimension.
+          # @!attribute [rw] agent_id
+          #   @return [::String]
+          #     Optional. A user-specified string representing the agent.
+          # @!attribute [rw] agent_display_name
+          #   @return [::String]
+          #     Optional. The agent's name
+          # @!attribute [rw] agent_team
+          #   @return [::String]
+          #     Optional. A user-specified string representing the agent's team.
+          class AgentDimensionMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # Metadata about the QA question dimension.
+          # @!attribute [rw] qa_scorecard_id
+          #   @return [::String]
+          #     Optional. The QA scorecard ID.
+          # @!attribute [rw] qa_question_id
+          #   @return [::String]
+          #     Optional. The QA question ID.
+          # @!attribute [rw] question_body
+          #   @return [::String]
+          #     Optional. The full body of the question.
+          class QaQuestionDimensionMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # Metadata about the QA question-answer dimension.
+          # This is useful for showing the answer distribution for questions for a
+          # given scorecard.
+          # @!attribute [rw] qa_scorecard_id
+          #   @return [::String]
+          #     Optional. The QA scorecard ID.
+          # @!attribute [rw] qa_question_id
+          #   @return [::String]
+          #     Optional. The QA question ID.
+          # @!attribute [rw] question_body
+          #   @return [::String]
+          #     Optional. The full body of the question.
+          # @!attribute [rw] answer_value
+          #   @return [::String]
+          #     Optional. The full body of the question.
+          class QaQuestionAnswerDimensionMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # The key of the dimension.
+          module DimensionKey
+            # The key of the dimension is unspecified.
+            DIMENSION_KEY_UNSPECIFIED = 0
+
+            # The dimension is keyed by issues.
+            ISSUE = 1
+
+            # The dimension is keyed by agents.
+            AGENT = 2
+
+            # The dimension is keyed by agent teams.
+            AGENT_TEAM = 3
+
+            # The dimension is keyed by QaQuestionIds.
+            # Note that: We only group by the QuestionId and not the revision-id of the
+            # scorecard this question is a part of. This allows for showing stats for
+            # the same question across different scorecard revisions.
+            QA_QUESTION_ID = 4
+
+            # The dimension is keyed by QaQuestionIds-Answer value pairs.
+            # Note that: We only group by the QuestionId and not the revision-id of the
+            # scorecard this question is a part of. This allows for showing
+            # distribution of answers per question across different scorecard
+            # revisions.
+            QA_QUESTION_ANSWER_VALUE = 5
+
+            # The dimension is keyed by the conversation profile ID.
+            CONVERSATION_PROFILE_ID = 6
+          end
+        end
+
+        # The request for querying metrics.
+        # @!attribute [rw] location
+        #   @return [::String]
+        #     Required. The location of the data.
+        #     "projects/\\{project}/locations/\\{location}"
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Required. Filter to select a subset of conversations to compute the
+        #     metrics. Must specify a window of the conversation create time to compute
+        #     the metrics. The returned metrics will be from the range [DATE(starting
+        #     create time), DATE(ending create time)).
+        # @!attribute [rw] time_granularity
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsRequest::TimeGranularity]
+        #     The time granularity of each data point in the time series.
+        #     Defaults to NONE if this field is unspecified.
+        # @!attribute [rw] dimensions
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Dimension>]
+        #     The dimensions that determine the grouping key for the query. Defaults to
+        #     no dimension if this field is unspecified. If a dimension is specified,
+        #     its key must also be specified. Each dimension's key must be unique.
+        #
+        #     If a time granularity is also specified, metric values in the dimension
+        #     will be bucketed by this granularity.
+        #
+        #     Up to one dimension is supported for now.
+        # @!attribute [rw] measure_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     Measures to return. Defaults to all measures if this field is unspecified.
+        #     A valid mask should traverse from the `measure` field from the response.
+        #     For example, a path from a measure mask to get the conversation count is
+        #     "conversation_measure.count".
+        class QueryMetricsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # A time granularity divides the time line into discrete time periods.
+          # This is useful for defining buckets over which filtering and aggregation
+          # should be performed.
+          module TimeGranularity
+            # The time granularity is unspecified and will default to NONE.
+            TIME_GRANULARITY_UNSPECIFIED = 0
+
+            # No time granularity. The response won't contain a time series.
+            # This is the default value if no time granularity is specified.
+            NONE = 1
+
+            # Data points in the time series will aggregate at a daily granularity.
+            # 1 day means [midnight to midnight).
+            DAILY = 2
+
+            # Data points in the time series will aggregate at a daily granularity.
+            # 1 HOUR means [01:00 to 02:00).
+            HOURLY = 3
+
+            # Data points in the time series will aggregate at a daily granularity.
+            # PER_MINUTE means [01:00 to 01:01).
+            PER_MINUTE = 4
+
+            # Data points in the time series will aggregate at a 1 minute  granularity.
+            # PER_5_MINUTES means [01:00 to 01:05).
+            PER_5_MINUTES = 5
+
+            # Data points in the time series will aggregate at a monthly granularity.
+            # 1 MONTH means [01st of the month to 1st of the next month).
+            MONTHLY = 6
+          end
+        end
+
+        # The response for querying metrics.
+        # @!attribute [rw] location
+        #   @return [::String]
+        #     Required. The location of the data.
+        #     "projects/\\{project}/locations/\\{location}"
+        # @!attribute [rw] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     The metrics last update time.
+        # @!attribute [rw] slices
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice>]
+        #     A slice contains a total and (if the request specified a time granularity)
+        #     a time series of metric values. Each slice contains a unique combination of
+        #     the cardinality of dimensions from the request.
+        # @!attribute [rw] macro_average_slice
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice]
+        #     The macro average slice contains aggregated averages across the selected
+        #     dimension. i.e. if group_by agent is specified this field will contain the
+        #     average across all agents.
+        #     This field is only populated if the request specifies a Dimension.
+        class QueryMetricsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # A slice contains a total and (if the request specified a time granularity)
+          # a time series of metric values. Each slice contains a unique combination of
+          # the cardinality of dimensions from the request.
+          #
+          # For example, if the request specifies a single ISSUE dimension and it has a
+          # cardinality of 2 (i.e. the data used to compute the metrics has 2 issues in
+          # total), the response will have 2 slices:
+          #
+          # * Slice 1 -> dimensions=[Issue 1]
+          # * Slice 2 -> dimensions=[Issue 2]
+          # @!attribute [rw] dimensions
+          #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Dimension>]
+          #     A unique combination of dimensions that this slice represents.
+          # @!attribute [rw] total
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint]
+          #     The total metric value. The interval of this data point is
+          #     [starting create time, ending create time) from the request.
+          # @!attribute [rw] time_series
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::TimeSeries]
+          #     A time series of metric values. This is only populated if the request
+          #     specifies a time granularity other than NONE.
+          class Slice
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # A data point contains the metric values mapped to an interval.
+            # @!attribute [rw] conversation_measure
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure]
+            #     The measure related to conversations.
+            # @!attribute [rw] interval
+            #   @return [::Google::Type::Interval]
+            #     The interval that this data point represents.
+            #
+            #     * If this is the total data point, the interval is
+            #     [starting create time, ending create time) from the request.
+            #     * If this a data point from the time series, the interval is
+            #     [time, time + time granularity from the request).
+            class DataPoint
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+
+              # The measure related to conversations.
+              # @!attribute [rw] conversation_count
+              #   @return [::Integer]
+              #     The conversation count.
+              # @!attribute [rw] average_silence_percentage
+              #   @return [::Float]
+              #     The average silence percentage.
+              # @!attribute [rw] average_duration
+              #   @return [::Google::Protobuf::Duration]
+              #     The average duration.
+              # @!attribute [rw] average_turn_count
+              #   @return [::Float]
+              #     The average turn count.
+              # @!attribute [rw] average_agent_sentiment_score
+              #   @return [::Float]
+              #     The average agent's sentiment score.
+              # @!attribute [rw] average_client_sentiment_score
+              #   @return [::Float]
+              #     The average client's sentiment score.
+              # @!attribute [rw] average_customer_satisfaction_rating
+              #   @return [::Float]
+              #     The average customer satisfaction rating.
+              # @!attribute [rw] average_qa_normalized_score
+              #   @return [::Float]
+              #     Average QA normalized score.
+              #     Will exclude 0's in average calculation.
+              # @!attribute [rw] qa_tag_scores
+              #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>]
+              #     Average QA normalized score for all the tags.
+              # @!attribute [rw] average_qa_question_normalized_score
+              #   @return [::Float]
+              #     Average QA normalized score averaged for questions averaged across
+              #     all revisions of the parent scorecard.
+              #     Will be only populated if the request specifies a dimension of
+              #     QA_QUESTION_ID.
+              class ConversationMeasure
+                include ::Google::Protobuf::MessageExts
+                extend ::Google::Protobuf::MessageExts::ClassMethods
+
+                # Average QA normalized score for the tag.
+                # @!attribute [rw] tag
+                #   @return [::String]
+                #     Tag name.
+                # @!attribute [rw] average_tag_normalized_score
+                #   @return [::Float]
+                #     Average tag normalized score per tag.
+                class QaTagScore
+                  include ::Google::Protobuf::MessageExts
+                  extend ::Google::Protobuf::MessageExts::ClassMethods
+                end
+              end
+            end
+
+            # A time series of metric values.
+            # @!attribute [rw] data_points
+            #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint>]
+            #     The data points that make up the time series .
+            class TimeSeries
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+            end
+          end
+        end
+
+        # The metadata from querying metrics.
+        class QueryMetricsMetadata
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for creating a QaQuestion.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the QaQuestion.
+        # @!attribute [rw] qa_question
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+        #     Required. The QaQuestion to create.
+        # @!attribute [rw] qa_question_id
+        #   @return [::String]
+        #     Optional. A unique ID for the new question. This ID will become the final
+        #     component of the question's resource name. If no ID is specified, a
+        #     server-generated ID will be used.
+        #
+        #     This value should be 4-64 characters and must match the regular
+        #     expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`.
+        class CreateQaQuestionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for a QaQuestion.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaQuestion to get.
+        class GetQaQuestionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Request to list QaQuestions.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the questions.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of questions to return in the response. If the
+        #     value is zero, the service will select a default size. A call might return
+        #     fewer objects than requested. A non-empty `next_page_token` in the response
+        #     indicates that more data is available.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last `ListQaQuestionsResponse`. This
+        #     value indicates that this is a continuation of a prior `ListQaQuestions`
+        #     call and that the system should return the next page of data.
+        class ListQaQuestionsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response from a ListQaQuestions request.
+        # @!attribute [rw] qa_questions
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaQuestion>]
+        #     The QaQuestions under the parent.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListQaQuestionsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for updating a QaQuestion.
+        # @!attribute [rw] qa_question
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+        #     Required. The QaQuestion to update.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     Required. The list of fields to be updated. All possible fields can be
+        #     updated by passing `*`, or a subset of the following updateable fields can
+        #     be provided:
+        #
+        #     * `abbreviation`
+        #     * `answer_choices`
+        #     * `answer_instructions`
+        #     * `order`
+        #     * `question_body`
+        #     * `tags`
+        class UpdateQaQuestionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for deleting a QaQuestion.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaQuestion to delete.
+        class DeleteQaQuestionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for creating a QaScorecard.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the QaScorecard.
+        # @!attribute [rw] qa_scorecard
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+        #     Required. The QaScorecard to create.
+        # @!attribute [rw] qa_scorecard_id
+        #   @return [::String]
+        #     Optional. A unique ID for the new QaScorecard. This ID will become the
+        #     final component of the QaScorecard's resource name. If no ID is specified,
+        #     a server-generated ID will be used.
+        #
+        #     This value should be 4-64 characters and must match the regular
+        #     expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`.
+        class CreateQaScorecardRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for a QaScorecard. By default, returns the latest revision.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecard to get.
+        class GetQaScorecardRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for updating a QaScorecard.
+        # @!attribute [rw] qa_scorecard
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+        #     Required. The QaScorecard to update.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     Required. The list of fields to be updated. All possible fields can be
+        #     updated by passing `*`, or a subset of the following updateable fields can
+        #     be provided:
+        #
+        #     * `description`
+        #     * `display_name`
+        class UpdateQaScorecardRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for deleting a QaScorecard.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecard to delete.
+        # @!attribute [rw] force
+        #   @return [::Boolean]
+        #     Optional. If set to true, all of this QaScorecard's child resources will
+        #     also be deleted. Otherwise, the request will only succeed if it has none.
+        class DeleteQaScorecardRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for creating a QaScorecardRevision.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the QaScorecardRevision.
+        # @!attribute [rw] qa_scorecard_revision
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+        #     Required. The QaScorecardRevision to create.
+        # @!attribute [rw] qa_scorecard_revision_id
+        #   @return [::String]
+        #     Optional. A unique ID for the new QaScorecardRevision. This ID will become
+        #     the final component of the QaScorecardRevision's resource name. If no ID is
+        #     specified, a server-generated ID will be used.
+        #
+        #     This value should be 4-64 characters and must match the regular
+        #     expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`.
+        class CreateQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for a QaScorecardRevision.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecardRevision to get.
+        class GetQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Request for TuneQaScorecardRevision endpoint.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource for new fine tuning job instance.
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Required. Filter for selecting the feedback labels that needs to be
+        #     used for training.
+        #     This filter can be used to limit the feedback labels used for tuning to a
+        #     feedback labels created or updated for a specific time-window etc.
+        # @!attribute [rw] validate_only
+        #   @return [::Boolean]
+        #     Optional. Run in validate only mode, no fine tuning will actually run.
+        #     Data quality validations like training data distributions will run.
+        #     Even when set to false, the data quality validations will still run but
+        #     once the validations complete we will proceed with the fine tune, if
+        #     applicable.
+        class TuneQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Response for TuneQaScorecardRevision endpoint.
+        class TuneQaScorecardRevisionResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Metadata for TuneQaScorecardRevision endpoint.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation was created.
+        # @!attribute [r] end_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation finished running.
+        # @!attribute [r] request
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionRequest]
+        #     Output only. The original request.
+        # @!attribute [r] qa_question_dataset_validation_results
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionMetadata::QaQuestionDatasetValidationResult>]
+        #     Output only. The results of data validation per question in the request.
+        # @!attribute [r] qa_question_dataset_tuning_metrics
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionMetadata::QaQuestionDatasetTuningMetrics>]
+        #     Output only. The metrics for each QaQuestion in the TuneScorecardRevision
+        #     request.
+        # @!attribute [r] tuning_completion_ratio
+        #   @return [::Float]
+        #     Output only. The percentage of the tuning job that has completed. Always
+        #     between 0 and 1 where 0 indicates the job has not started i.e. 0% and 1
+        #     indicates the job has completed i.e. 100%.
+        class TuneQaScorecardRevisionMetadata
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Contains validation results for a question in the tuning request.
+          # @!attribute [r] question
+          #   @return [::String]
+          #     Output only. The resource path of the question whose dataset was
+          #     evaluated for tuning.
+          # @!attribute [rw] dataset_validation_warnings
+          #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::DatasetValidationWarning>]
+          #     A list of any applicable data validation warnings about the question's
+          #     feedback labels.
+          # @!attribute [rw] valid_feedback_labels_count
+          #   @return [::Integer]
+          #     The number of valid feedback labels in the question's dataset.
+          class QaQuestionDatasetValidationResult
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # Contains performance metrics for each QaQuestion in the
+          # TuneScorecardRevision request.
+          # @!attribute [r] question
+          #   @return [::String]
+          #     Output only. The resource path of the question whose dataset was
+          #     evaluated for tuning.
+          # @!attribute [r] metrics
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionMetadata::QaQuestionDatasetTuningMetrics::Metrics]
+          #     Output only. The metrics for the question's dataset.
+          class QaQuestionDatasetTuningMetrics
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # Performance metrics for the question's dataset calculated over the tuned
+            # model.
+            # @!attribute [rw] accuracy
+            #   @return [::Float]
+            #     Accuracy of the question's dataset.
+            class Metrics
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+            end
+          end
+        end
+
+        # The request to deploy a QaScorecardRevision
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecardRevision to deploy.
+        class DeployQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to undeploy a QaScorecardRevision
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecardRevision to undeploy.
+        class UndeployQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to delete a QaScorecardRevision.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the QaScorecardRevision to delete.
+        # @!attribute [rw] force
+        #   @return [::Boolean]
+        #     Optional. If set to true, all of this QaScorecardRevision's child resources
+        #     will also be deleted. Otherwise, the request will only succeed if it has
+        #     none.
+        class DeleteQaScorecardRevisionRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Request to list QaScorecards.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the scorecards.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of scorecards to return in the response. If
+        #     the value is zero, the service will select a default size. A call might
+        #     return fewer objects than requested. A non-empty `next_page_token` in the
+        #     response indicates that more data is available.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last `ListQaScorecardsResponse`. This
+        #     value indicates that this is a continuation of a prior `ListQaScorecards`
+        #     call and that the system should return the next page of data.
+        class ListQaScorecardsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response from a ListQaScorecards request.
+        # @!attribute [rw] qa_scorecards
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecard>]
+        #     The QaScorecards under the parent.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListQaScorecardsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Request to list QaScorecardRevisions
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the scorecard revisions. To list all
+        #     revisions of all scorecards, substitute the QaScorecard ID with a '-'
+        #     character.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of scorecard revisions to return in the
+        #     response. If the value is zero, the service will select a default size. A
+        #     call might return fewer objects than requested. A non-empty
+        #     `next_page_token` in the response indicates that more data is available.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last
+        #     `ListQaScorecardRevisionsResponse`. This value indicates that this is a
+        #     continuation of a prior `ListQaScorecardRevisions` call and that the system
+        #     should return the next page of data.
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Optional. A filter to reduce results to a specific subset. Useful for
+        #     querying scorecard revisions with specific properties.
+        class ListQaScorecardRevisionsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response from a ListQaScorecardRevisions request.
+        # @!attribute [rw] qa_scorecard_revisions
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision>]
+        #     The QaScorecards under the parent.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListQaScorecardRevisionsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for creating a feedback label.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the feedback label.
+        # @!attribute [rw] feedback_label_id
+        #   @return [::String]
+        #     Optional. The ID of the feedback label to create.
+        #     If one is not specified it will be generated by the server.
+        # @!attribute [rw] feedback_label
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+        #     Required. The feedback label to create.
+        class CreateFeedbackLabelRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for listing feedback labels.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the feedback labels.
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Optional. A filter to reduce results to a specific subset. Supports
+        #     disjunctions (OR) and conjunctions (AND). Automatically sorts by
+        #     conversation ID. To sort by all feedback labels in a project see
+        #     ListAllFeedbackLabels.
+        #
+        #     Supported fields:
+        #
+        #     * `issue_model_id`
+        #     * `qa_question_id`
+        #     * `qa_scorecard_id`
+        #     * `min_create_time`
+        #     * `max_create_time`
+        #     * `min_update_time`
+        #     * `max_update_time`
+        #     * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of feedback labels to return in the response.
+        #     A valid page size ranges from 0 to 100,000 inclusive. If the page size is
+        #     zero or unspecified, a default page size of 100 will be chosen. Note that a
+        #     call might return fewer results than the requested page size.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last `ListFeedbackLabelsResponse`. This
+        #     value indicates that this is a continuation of a prior `ListFeedbackLabels`
+        #     call and that the system should return the next page of data.
+        class ListFeedbackLabelsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response for listing feedback labels.
+        # @!attribute [rw] feedback_labels
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel>]
+        #     The feedback labels that match the request.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     The next page token.
+        class ListFeedbackLabelsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for getting a feedback label.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the feedback label to get.
+        class GetFeedbackLabelRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for updating a feedback label.
+        # @!attribute [rw] feedback_label
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+        #     Required. The feedback label to update.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     Required. The list of fields to be updated.
+        class UpdateFeedbackLabelRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for deleting a feedback label.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the feedback label to delete.
+        class DeleteFeedbackLabelRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for listing all feedback labels.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of all feedback labels per project.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     Optional. The maximum number of feedback labels to return in the response.
+        #     A valid page size ranges from 0 to 100,000 inclusive. If the page size is
+        #     zero or unspecified, a default page size of 100 will be chosen. Note that a
+        #     call might return fewer results than the requested page size.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     Optional. The value returned by the last `ListAllFeedbackLabelsResponse`.
+        #     This value indicates that this is a continuation of a prior
+        #     `ListAllFeedbackLabels` call and that the system should return the next
+        #     page of data.
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Optional. A filter to reduce results to a specific subset in the entire
+        #     project. Supports disjunctions (OR) and conjunctions (AND).
+        #
+        #     Supported fields:
+        #
+        #     * `issue_model_id`
+        #     * `qa_question_id`
+        #     * `min_create_time`
+        #     * `max_create_time`
+        #     * `min_update_time`
+        #     * `max_update_time`
+        #     * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
+        class ListAllFeedbackLabelsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response for listing all feedback labels.
+        # @!attribute [rw] feedback_labels
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel>]
+        #     The feedback labels that match the request.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListAllFeedbackLabelsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request for bulk uploading feedback labels.
+        # @!attribute [rw] gcs_source
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsRequest::GcsSource]
+        #     A cloud storage bucket source.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource for new feedback labels.
+        # @!attribute [rw] validate_only
+        #   @return [::Boolean]
+        #     Optional. If set, upload will not happen and the labels will be validated.
+        #     If not set, then default behavior will be to upload the labels after
+        #     validation is complete.
+        class BulkUploadFeedbackLabelsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Google Cloud Storage Object details to get the feedback label file from.
+          # @!attribute [rw] format
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsRequest::GcsSource::Format]
+          #     Required. File format which will be ingested.
+          # @!attribute [rw] object_uri
+          #   @return [::String]
+          #     Required. The Google Cloud Storage URI of the file to import.
+          #     Format: `gs://bucket_name/object_name`
+          class GcsSource
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # All permissible file formats.
+            module Format
+              # Unspecified format.
+              FORMAT_UNSPECIFIED = 0
+
+              # CSV format.
+              CSV = 1
+
+              # JSON format.
+              JSON = 2
+            end
+          end
+        end
+
+        # Response for the Bulk Upload Feedback Labels API.
+        class BulkUploadFeedbackLabelsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Metadata for the Bulk Upload Feedback Labels API.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation was created.
+        # @!attribute [r] end_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation finished running.
+        # @!attribute [r] request
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsRequest]
+        #     Output only. The original request for ingest.
+        # @!attribute [rw] partial_errors
+        #   @return [::Array<::Google::Rpc::Status>]
+        #     Partial errors during ingest operation that might cause the operation
+        #     output to be incomplete.
+        # @!attribute [r] upload_stats
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsMetadata::UploadStats]
+        #     Output only. Statistics for BulkUploadFeedbackLabels operation.
+        class BulkUploadFeedbackLabelsMetadata
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Statistics for BulkUploadFeedbackLabels operation.
+          # @!attribute [rw] processed_object_count
+          #   @return [::Integer]
+          #     The number of objects processed during the upload operation.
+          # @!attribute [rw] failed_validation_count
+          #   @return [::Integer]
+          #     The number of objects skipped because of failed validation
+          # @!attribute [rw] successful_upload_count
+          #   @return [::Integer]
+          #     The number of new feedback labels added during this ingest operation.
+          class UploadStats
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # Request for the BulkDownloadFeedbackLabel endpoint.
+        # @!attribute [rw] gcs_destination
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest::GcsDestination]
+        #     A cloud storage bucket destination.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource for new feedback labels.
+        # @!attribute [rw] filter
+        #   @return [::String]
+        #     Optional. A filter to reduce results to a specific subset. Supports
+        #     disjunctions (OR) and conjunctions (AND).
+        #
+        #     Supported fields:
+        #
+        #     * `issue_model_id`
+        #     * `qa_question_id`
+        #     * `qa_scorecard_id`
+        #     * `min_create_time`
+        #     * `max_create_time`
+        #     * `min_update_time`
+        #     * `max_update_time`
+        #     * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
+        # @!attribute [rw] max_download_count
+        #   @return [::Integer]
+        #     Optional. Limits the maximum number of feedback labels that will be
+        #     downloaded. The first `N` feedback labels will be downloaded.
+        # @!attribute [rw] feedback_label_type
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest::FeedbackLabelType]
+        #     Optional. The type of feedback labels that will be downloaded.
+        # @!attribute [rw] conversation_filter
+        #   @return [::String]
+        #     Optional. Filter parent conversations to download feedback labels for.
+        #     When specified, the feedback labels will be downloaded for the
+        #     conversations that match the filter.
+        #     If `template_qa_scorecard_id` is set, all the conversations that match the
+        #     filter will be paired with the questions under the scorecard for labeling.
+        # @!attribute [rw] template_qa_scorecard_id
+        #   @return [::Array<::String>]
+        #     Optional. If set, a template for labeling conversations and scorecard
+        #     questions will be created from the conversation_filter and the questions
+        #     under the scorecard(s). The feedback label `filter` will be ignored.
+        class BulkDownloadFeedbackLabelsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Google Cloud Storage Object details to write the feedback labels to.
+          # @!attribute [rw] format
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest::GcsDestination::Format]
+          #     Required. File format in which the labels will be exported.
+          # @!attribute [rw] object_uri
+          #   @return [::String]
+          #     Required. The Google Cloud Storage URI to write the feedback labels to.
+          #     The file name will be used as a prefix for the files written to the
+          #     bucket if the output needs to be split across multiple files, otherwise
+          #     it will be used as is. The file extension will be appended to the file
+          #     name based on the format selected.
+          #      E.g. `gs://bucket_name/object_uri_prefix`
+          # @!attribute [rw] add_whitespace
+          #   @return [::Boolean]
+          #     Optional. Add whitespace to the JSON file. Makes easier to read, but
+          #     increases file size. Only applicable for JSON format.
+          # @!attribute [rw] always_print_empty_fields
+          #   @return [::Boolean]
+          #     Optional. Always print fields with no presence.
+          #     This is useful for printing fields that are not set, like implicit 0
+          #     value or empty lists/maps. Only applicable for JSON format.
+          # @!attribute [rw] records_per_file_count
+          #   @return [::Integer]
+          #     Optional. The number of records per file. Applicable for either format.
+          class GcsDestination
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # All permissible file formats.
+            # See `records_per_file_count` to override the default number of records
+            # per file.
+            module Format
+              # Unspecified format.
+              FORMAT_UNSPECIFIED = 0
+
+              # CSV format.
+              # 1,000 labels are stored per CSV file by default.
+              CSV = 1
+
+              # JSON format.
+              # 1 label stored per JSON file by default.
+              JSON = 2
+            end
+          end
+
+          # Possible feedback label types that will be downloaded.
+          module FeedbackLabelType
+            # Unspecified format
+            FEEDBACK_LABEL_TYPE_UNSPECIFIED = 0
+
+            # Downloaded file will contain all Quality AI labels from the latest
+            # scorecard revision.
+            QUALITY_AI = 1
+
+            # Downloaded file will contain only Topic Modeling labels.
+            TOPIC_MODELING = 2
+          end
+        end
+
+        # Response for the BulkDownloadFeedbackLabel endpoint.
+        class BulkDownloadFeedbackLabelsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Metadata for the BulkDownloadFeedbackLabel endpoint.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation was created.
+        # @!attribute [r] end_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time the operation finished running.
+        # @!attribute [r] request
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest]
+        #     Output only. The original request for download.
+        # @!attribute [rw] partial_errors
+        #   @return [::Array<::Google::Rpc::Status>]
+        #     Partial errors during ingest operation that might cause the operation
+        #     output to be incomplete.
+        # @!attribute [r] download_stats
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsMetadata::DownloadStats]
+        #     Output only. Statistics for BulkDownloadFeedbackLabels operation.
+        class BulkDownloadFeedbackLabelsMetadata
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Statistics for BulkDownloadFeedbackLabels operation.
+          # @!attribute [rw] processed_object_count
+          #   @return [::Integer]
+          #     The number of objects processed during the download operation.
+          # @!attribute [rw] successful_download_count
+          #   @return [::Integer]
+          #     The number of new feedback labels downloaded during this operation.
+          #     Different from "processed" because some labels might not be downloaded
+          #     because an error.
+          # @!attribute [rw] total_files_written
+          #   @return [::Integer]
+          #     Total number of files written to the provided Cloud Storage bucket.
+          # @!attribute [r] file_names
+          #   @return [::Array<::String>]
+          #     Output only. Full name of the files written to Cloud storage.
+          class DownloadStats
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
         # Represents the options for viewing a conversation.
         module ConversationView
           # The conversation view is not specified.