google-cloud-contact_center_insights-v1 1.1.0 → 1.2.0

data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/rest/service_stub.rb

@@ -1429,6 +1429,196 @@ module Google
                 result
               end
 
+              ##
+              # Baseline implementation for the create_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              #   A result object deserialized from the server's reply
+              def create_analysis_rule request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_create_analysis_rule_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::AnalysisRule.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the get_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              #   A result object deserialized from the server's reply
+              def get_analysis_rule request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_get_analysis_rule_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::AnalysisRule.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_analysis_rules REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAnalysisRulesRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListAnalysisRulesResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListAnalysisRulesResponse]
+              #   A result object deserialized from the server's reply
+              def list_analysis_rules request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_analysis_rules_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListAnalysisRulesResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the update_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisRule]
+              #   A result object deserialized from the server's reply
+              def update_analysis_rule request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_update_analysis_rule_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::AnalysisRule.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the delete_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Protobuf::Empty]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Protobuf::Empty]
+              #   A result object deserialized from the server's reply
+              def delete_analysis_rule request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_delete_analysis_rule_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Protobuf::Empty.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
               ##
               # Baseline implementation for the get_encryption_spec REST call
               #
@@ -1696,66 +1886,1549 @@ module Google
               end
 
               ##
-              # @private
-              #
-              # GRPC transcoding helper method for the create_conversation REST call
+              # Baseline implementation for the query_metrics REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsRequest]
               #   A request object representing the call parameters. Required.
-              # @return [Array(String, [String, nil], Hash{String => String})]
-              #   Uri, Body, Query string parameters
-              def self.transcode_create_conversation_request request_pb
-                transcoder = Gapic::Rest::GrpcTranscoder.new
-                                                        .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/conversations",
-                                                          body: "conversation",
-                                                          matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
-                                                          ]
-                                                        )
-                transcoder.transcode request_pb
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Longrunning::Operation]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Longrunning::Operation]
+              #   A result object deserialized from the server's reply
+              def query_metrics request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_query_metrics_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Longrunning::Operation.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
               end
 
               ##
-              # @private
-              #
-              # GRPC transcoding helper method for the upload_conversation REST call
+              # Baseline implementation for the create_qa_question REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UploadConversationRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaQuestionRequest]
               #   A request object representing the call parameters. Required.
-              # @return [Array(String, [String, nil], Hash{String => String})]
-              #   Uri, Body, Query string parameters
-              def self.transcode_upload_conversation_request request_pb
-                transcoder = Gapic::Rest::GrpcTranscoder.new
-                                                        .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/conversations:upload",
-                                                          body: "*",
-                                                          matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
-                                                          ]
-                                                        )
-                transcoder.transcode request_pb
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              #   A result object deserialized from the server's reply
+              def create_qa_question request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_create_qa_question_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaQuestion.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
               end
 
               ##
-              # @private
+              # Baseline implementation for the get_qa_question REST call
               #
-              # GRPC transcoding helper method for the update_conversation REST call
-              #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateConversationRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaQuestionRequest]
               #   A request object representing the call parameters. Required.
-              # @return [Array(String, [String, nil], Hash{String => String})]
-              #   Uri, Body, Query string parameters
-              def self.transcode_update_conversation_request request_pb
-                transcoder = Gapic::Rest::GrpcTranscoder.new
-                                                        .with_bindings(
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              #   A result object deserialized from the server's reply
+              def get_qa_question request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_get_qa_question_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaQuestion.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the update_qa_question REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateQaQuestionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaQuestion]
+              #   A result object deserialized from the server's reply
+              def update_qa_question request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_update_qa_question_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaQuestion.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the delete_qa_question REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaQuestionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Protobuf::Empty]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Protobuf::Empty]
+              #   A result object deserialized from the server's reply
+              def delete_qa_question request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_delete_qa_question_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Protobuf::Empty.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_qa_questions REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaQuestionsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListQaQuestionsResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListQaQuestionsResponse]
+              #   A result object deserialized from the server's reply
+              def list_qa_questions request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_qa_questions_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListQaQuestionsResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the create_qa_scorecard REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaScorecardRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              #   A result object deserialized from the server's reply
+              def create_qa_scorecard request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_create_qa_scorecard_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecard.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the get_qa_scorecard REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaScorecardRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              #   A result object deserialized from the server's reply
+              def get_qa_scorecard request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_get_qa_scorecard_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecard.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the update_qa_scorecard REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateQaScorecardRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecard]
+              #   A result object deserialized from the server's reply
+              def update_qa_scorecard request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_update_qa_scorecard_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecard.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the delete_qa_scorecard REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaScorecardRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Protobuf::Empty]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Protobuf::Empty]
+              #   A result object deserialized from the server's reply
+              def delete_qa_scorecard request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_delete_qa_scorecard_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Protobuf::Empty.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_qa_scorecards REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardsResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardsResponse]
+              #   A result object deserialized from the server's reply
+              def list_qa_scorecards request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_qa_scorecards_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardsResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the create_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              #   A result object deserialized from the server's reply
+              def create_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_create_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the get_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              #   A result object deserialized from the server's reply
+              def get_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_get_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the tune_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Longrunning::Operation]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Longrunning::Operation]
+              #   A result object deserialized from the server's reply
+              def tune_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_tune_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Longrunning::Operation.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the deploy_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeployQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              #   A result object deserialized from the server's reply
+              def deploy_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_deploy_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the undeploy_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UndeployQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision]
+              #   A result object deserialized from the server's reply
+              def undeploy_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_undeploy_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::QaScorecardRevision.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the delete_qa_scorecard_revision REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaScorecardRevisionRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Protobuf::Empty]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Protobuf::Empty]
+              #   A result object deserialized from the server's reply
+              def delete_qa_scorecard_revision request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_delete_qa_scorecard_revision_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Protobuf::Empty.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_qa_scorecard_revisions REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardRevisionsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardRevisionsResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardRevisionsResponse]
+              #   A result object deserialized from the server's reply
+              def list_qa_scorecard_revisions request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_qa_scorecard_revisions_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardRevisionsResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the create_feedback_label REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateFeedbackLabelRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              #   A result object deserialized from the server's reply
+              def create_feedback_label request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_create_feedback_label_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_feedback_labels REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListFeedbackLabelsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListFeedbackLabelsResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListFeedbackLabelsResponse]
+              #   A result object deserialized from the server's reply
+              def list_feedback_labels request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_feedback_labels_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListFeedbackLabelsResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the get_feedback_label REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetFeedbackLabelRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              #   A result object deserialized from the server's reply
+              def get_feedback_label request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_get_feedback_label_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the update_feedback_label REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateFeedbackLabelRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel]
+              #   A result object deserialized from the server's reply
+              def update_feedback_label request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_update_feedback_label_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::FeedbackLabel.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the delete_feedback_label REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteFeedbackLabelRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Protobuf::Empty]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Protobuf::Empty]
+              #   A result object deserialized from the server's reply
+              def delete_feedback_label request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_delete_feedback_label_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Protobuf::Empty.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the list_all_feedback_labels REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAllFeedbackLabelsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Cloud::ContactCenterInsights::V1::ListAllFeedbackLabelsResponse]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Cloud::ContactCenterInsights::V1::ListAllFeedbackLabelsResponse]
+              #   A result object deserialized from the server's reply
+              def list_all_feedback_labels request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_list_all_feedback_labels_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Cloud::ContactCenterInsights::V1::ListAllFeedbackLabelsResponse.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the bulk_upload_feedback_labels REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Longrunning::Operation]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Longrunning::Operation]
+              #   A result object deserialized from the server's reply
+              def bulk_upload_feedback_labels request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_bulk_upload_feedback_labels_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Longrunning::Operation.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # Baseline implementation for the bulk_download_feedback_labels REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest]
+              #   A request object representing the call parameters. Required.
+              # @param options [::Gapic::CallOptions]
+              #   Overrides the default settings for this call, e.g, timeout, retries etc. Optional.
+              #
+              # @yield [result, operation] Access the result along with the TransportOperation object
+              # @yieldparam result [::Google::Longrunning::Operation]
+              # @yieldparam operation [::Gapic::Rest::TransportOperation]
+              #
+              # @return [::Google::Longrunning::Operation]
+              #   A result object deserialized from the server's reply
+              def bulk_download_feedback_labels request_pb, options = nil
+                raise ::ArgumentError, "request must be provided" if request_pb.nil?
+
+                verb, uri, query_string_params, body = ServiceStub.transcode_bulk_download_feedback_labels_request request_pb
+                query_string_params = if query_string_params.any?
+                                        query_string_params.to_h { |p| p.split "=", 2 }
+                                      else
+                                        {}
+                                      end
+
+                response = @client_stub.make_http_request(
+                  verb,
+                  uri:     uri,
+                  body:    body || "",
+                  params:  query_string_params,
+                  options: options
+                )
+                operation = ::Gapic::Rest::TransportOperation.new response
+                result = ::Google::Longrunning::Operation.decode_json response.body, ignore_unknown_fields: true
+
+                yield result, operation if block_given?
+                result
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the create_conversation REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_create_conversation_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/conversations",
+                                                          body: "conversation",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the upload_conversation REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UploadConversationRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_upload_conversation_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/conversations:upload",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the update_conversation REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateConversationRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_update_conversation_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{conversation.name}",
+                                                          body: "conversation",
+                                                          matches: [
+                                                            ["conversation.name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_conversation REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetConversationRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_conversation_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the list_conversations REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListConversationsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_list_conversations_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/conversations",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the delete_conversation REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteConversationRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_delete_conversation_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the create_analysis REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_create_analysis_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/analyses",
+                                                          body: "analysis",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_analysis REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_analysis_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/analyses/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the list_analyses REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAnalysesRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_list_analyses_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/analyses",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the delete_analysis REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_delete_analysis_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/analyses/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the bulk_analyze_conversations REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkAnalyzeConversationsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_bulk_analyze_conversations_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/conversations:bulkAnalyze",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the bulk_delete_conversations REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkDeleteConversationsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_bulk_delete_conversations_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/conversations:bulkDelete",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the ingest_conversations REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_ingest_conversations_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/conversations:ingest",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the export_insights_data REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_export_insights_data_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/insightsdata:export",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the create_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_create_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/issueModels",
+                                                          body: "issue_model",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the update_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_update_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{issue_model.name}",
+                                                          body: "issue_model",
+                                                          matches: [
+                                                            ["issue_model.name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the list_issue_models REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListIssueModelsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_list_issue_models_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/issueModels",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the delete_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_delete_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the deploy_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeployIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_deploy_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{name}:deploy",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the undeploy_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UndeployIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_undeploy_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{name}:undeploy",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the export_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_export_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{name}:export",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the import_issue_model REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_import_issue_model_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/issueModels:import",
+                                                          body: "*",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_issue REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetIssueRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_issue_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the list_issues REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListIssuesRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_list_issues_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/issues",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the update_issue REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateIssueRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_update_issue_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
                                                           uri_method: :patch,
-                                                          uri_template: "/v1/{conversation.name}",
-                                                          body: "conversation",
+                                                          uri_template: "/v1/{issue.name}",
+                                                          body: "issue",
                                                           matches: [
-                                                            ["conversation.name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                            ["issue.name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1764,19 +3437,83 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_conversation REST call
+              # GRPC transcoding helper method for the delete_issue REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetConversationRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteIssueRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_conversation_request request_pb
+              def self.transcode_delete_issue_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the calculate_issue_model_stats REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_calculate_issue_model_stats_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{issue_model}:calculateIssueModelStats",
+                                                          matches: [
+                                                            ["issue_model", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the create_phrase_matcher REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreatePhraseMatcherRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_create_phrase_matcher_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/phraseMatchers",
+                                                          body: "phrase_matcher",
+                                                          matches: [
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_phrase_matcher REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetPhraseMatcherRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_phrase_matcher_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1785,17 +3522,17 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_conversations REST call
+              # GRPC transcoding helper method for the list_phrase_matchers REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListConversationsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_conversations_request request_pb
+              def self.transcode_list_phrase_matchers_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{parent}/conversations",
+                                                          uri_template: "/v1/{parent}/phraseMatchers",
                                                           matches: [
                                                             ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
@@ -1806,19 +3543,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_conversation REST call
+              # GRPC transcoding helper method for the delete_phrase_matcher REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteConversationRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_conversation_request request_pb
+              def self.transcode_delete_phrase_matcher_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :delete,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1827,20 +3564,106 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the create_analysis REST call
+              # GRPC transcoding helper method for the update_phrase_matcher REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdatePhraseMatcherRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_create_analysis_request request_pb
+              def self.transcode_update_phrase_matcher_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{phrase_matcher.name}",
+                                                          body: "phrase_matcher",
+                                                          matches: [
+                                                            ["phrase_matcher.name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the calculate_stats REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CalculateStatsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_calculate_stats_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{location}/conversations:calculateStats",
+                                                          matches: [
+                                                            ["location", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the get_settings REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetSettingsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_get_settings_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
+                                                          matches: [
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/settings/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the update_settings REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateSettingsRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_update_settings_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{settings.name}",
+                                                          body: "settings",
+                                                          matches: [
+                                                            ["settings.name", %r{^projects/[^/]+/locations/[^/]+/settings/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the create_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_create_analysis_rule_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :post,
-                                                          uri_template: "/v1/{parent}/analyses",
-                                                          body: "analysis",
+                                                          uri_template: "/v1/{parent}/analysisRules",
+                                                          body: "analysis_rule",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1849,19 +3672,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_analysis REST call
+              # GRPC transcoding helper method for the get_analysis_rule REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRuleRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_analysis_request request_pb
+              def self.transcode_get_analysis_rule_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/analyses/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/analysisRules/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1870,19 +3693,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_analyses REST call
+              # GRPC transcoding helper method for the list_analysis_rules REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAnalysesRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAnalysisRulesRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_analyses_request request_pb
+              def self.transcode_list_analysis_rules_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{parent}/analyses",
+                                                          uri_template: "/v1/{parent}/analysisRules",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1891,19 +3714,41 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_analysis REST call
+              # GRPC transcoding helper method for the update_analysis_rule REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateAnalysisRuleRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_analysis_request request_pb
+              def self.transcode_update_analysis_rule_request request_pb
+                transcoder = Gapic::Rest::GrpcTranscoder.new
+                                                        .with_bindings(
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{analysis_rule.name}",
+                                                          body: "analysis_rule",
+                                                          matches: [
+                                                            ["analysis_rule.name", %r{^projects/[^/]+/locations/[^/]+/analysisRules/[^/]+/?$}, false]
+                                                          ]
+                                                        )
+                transcoder.transcode request_pb
+              end
+
+              ##
+              # @private
+              #
+              # GRPC transcoding helper method for the delete_analysis_rule REST call
+              #
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRuleRequest]
+              #   A request object representing the call parameters. Required.
+              # @return [Array(String, [String, nil], Hash{String => String})]
+              #   Uri, Body, Query string parameters
+              def self.transcode_delete_analysis_rule_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :delete,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/analyses/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/analysisRules/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1912,20 +3757,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the bulk_analyze_conversations REST call
+              # GRPC transcoding helper method for the get_encryption_spec REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkAnalyzeConversationsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetEncryptionSpecRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_bulk_analyze_conversations_request request_pb
+              def self.transcode_get_encryption_spec_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/conversations:bulkAnalyze",
-                                                          body: "*",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/encryptionSpec/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1934,20 +3778,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the bulk_delete_conversations REST call
+              # GRPC transcoding helper method for the initialize_encryption_spec REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkDeleteConversationsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::InitializeEncryptionSpecRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_bulk_delete_conversations_request request_pb
+              def self.transcode_initialize_encryption_spec_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :post,
-                                                          uri_template: "/v1/{parent}/conversations:bulkDelete",
+                                                          uri_template: "/v1/{encryption_spec.name}:initialize",
                                                           body: "*",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["encryption_spec.name", %r{^projects/[^/]+/locations/[^/]+/encryptionSpec/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -1956,18 +3800,18 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the ingest_conversations REST call
+              # GRPC transcoding helper method for the create_view REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateViewRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_ingest_conversations_request request_pb
+              def self.transcode_create_view_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :post,
-                                                          uri_template: "/v1/{parent}/conversations:ingest",
-                                                          body: "*",
+                                                          uri_template: "/v1/{parent}/views",
+                                                          body: "view",
                                                           matches: [
                                                             ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
@@ -1978,20 +3822,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the export_insights_data REST call
+              # GRPC transcoding helper method for the get_view REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetViewRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_export_insights_data_request request_pb
+              def self.transcode_get_view_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/insightsdata:export",
-                                                          body: "*",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2000,18 +3843,17 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the create_issue_model REST call
+              # GRPC transcoding helper method for the list_views REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListViewsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_create_issue_model_request request_pb
+              def self.transcode_list_views_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/issueModels",
-                                                          body: "issue_model",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/views",
                                                           matches: [
                                                             ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
@@ -2022,20 +3864,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the update_issue_model REST call
+              # GRPC transcoding helper method for the update_view REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateViewRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_update_issue_model_request request_pb
+              def self.transcode_update_view_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :patch,
-                                                          uri_template: "/v1/{issue_model.name}",
-                                                          body: "issue_model",
+                                                          uri_template: "/v1/{view.name}",
+                                                          body: "view",
                                                           matches: [
-                                                            ["issue_model.name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["view.name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2044,19 +3886,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_issue_model REST call
+              # GRPC transcoding helper method for the delete_view REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteViewRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_issue_model_request request_pb
+              def self.transcode_delete_view_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
+                                                          uri_method: :delete,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2065,19 +3907,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_issue_models REST call
+              # GRPC transcoding helper method for the query_metrics REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListIssueModelsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::QueryMetricsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_issue_models_request request_pb
+              def self.transcode_query_metrics_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
-                                                          uri_template: "/v1/{parent}/issueModels",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{location}:queryMetrics",
+                                                          body: "*",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["location", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2086,19 +3929,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_issue_model REST call
+              # GRPC transcoding helper method for the create_qa_question REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaQuestionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_issue_model_request request_pb
+              def self.transcode_create_qa_question_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :delete,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/qaQuestions",
+                                                          body: "qa_question",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2107,20 +3951,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the deploy_issue_model REST call
+              # GRPC transcoding helper method for the get_qa_question REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeployIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaQuestionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_deploy_issue_model_request request_pb
+              def self.transcode_get_qa_question_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{name}:deploy",
-                                                          body: "*",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/qaQuestions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2129,20 +3972,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the undeploy_issue_model REST call
+              # GRPC transcoding helper method for the update_qa_question REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UndeployIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateQaQuestionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_undeploy_issue_model_request request_pb
+              def self.transcode_update_qa_question_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{name}:undeploy",
-                                                          body: "*",
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{qa_question.name}",
+                                                          body: "qa_question",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["qa_question.name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/qaQuestions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2151,20 +3994,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the export_issue_model REST call
+              # GRPC transcoding helper method for the delete_qa_question REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaQuestionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_export_issue_model_request request_pb
+              def self.transcode_delete_qa_question_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{name}:export",
-                                                          body: "*",
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/qaQuestions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2173,20 +4015,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the import_issue_model REST call
+              # GRPC transcoding helper method for the list_qa_questions REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaQuestionsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_import_issue_model_request request_pb
+              def self.transcode_list_qa_questions_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/issueModels:import",
-                                                          body: "*",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{parent}/qaQuestions",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2195,19 +4036,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_issue REST call
+              # GRPC transcoding helper method for the create_qa_scorecard REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetIssueRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaScorecardRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_issue_request request_pb
+              def self.transcode_create_qa_scorecard_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/qaScorecards",
+                                                          body: "qa_scorecard",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2216,19 +4058,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_issues REST call
+              # GRPC transcoding helper method for the get_qa_scorecard REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListIssuesRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaScorecardRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_issues_request request_pb
+              def self.transcode_get_qa_scorecard_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{parent}/issues",
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2237,20 +4079,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the update_issue REST call
+              # GRPC transcoding helper method for the update_qa_scorecard REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateIssueRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateQaScorecardRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_update_issue_request request_pb
+              def self.transcode_update_qa_scorecard_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :patch,
-                                                          uri_template: "/v1/{issue.name}",
-                                                          body: "issue",
+                                                          uri_template: "/v1/{qa_scorecard.name}",
+                                                          body: "qa_scorecard",
                                                           matches: [
-                                                            ["issue.name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
+                                                            ["qa_scorecard.name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2259,19 +4101,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_issue REST call
+              # GRPC transcoding helper method for the delete_qa_scorecard REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteIssueRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaScorecardRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_issue_request request_pb
+              def self.transcode_delete_qa_scorecard_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :delete,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/issues/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2280,19 +4122,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the calculate_issue_model_stats REST call
+              # GRPC transcoding helper method for the list_qa_scorecards REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_calculate_issue_model_stats_request request_pb
+              def self.transcode_list_qa_scorecards_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{issue_model}:calculateIssueModelStats",
+                                                          uri_template: "/v1/{parent}/qaScorecards",
                                                           matches: [
-                                                            ["issue_model", %r{^projects/[^/]+/locations/[^/]+/issueModels/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2301,20 +4143,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the create_phrase_matcher REST call
+              # GRPC transcoding helper method for the create_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreatePhraseMatcherRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_create_phrase_matcher_request request_pb
+              def self.transcode_create_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :post,
-                                                          uri_template: "/v1/{parent}/phraseMatchers",
-                                                          body: "phrase_matcher",
+                                                          uri_template: "/v1/{parent}/revisions",
+                                                          body: "qa_scorecard_revision",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2323,19 +4165,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_phrase_matcher REST call
+              # GRPC transcoding helper method for the get_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetPhraseMatcherRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_phrase_matcher_request request_pb
+              def self.transcode_get_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2344,19 +4186,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_phrase_matchers REST call
+              # GRPC transcoding helper method for the tune_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::TuneQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_phrase_matchers_request request_pb
+              def self.transcode_tune_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
-                                                          uri_template: "/v1/{parent}/phraseMatchers",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}:tuneQaScorecardRevision",
+                                                          body: "*",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2365,19 +4208,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_phrase_matcher REST call
+              # GRPC transcoding helper method for the deploy_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeployQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_phrase_matcher_request request_pb
+              def self.transcode_deploy_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :delete,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{name}:deploy",
+                                                          body: "*",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2386,20 +4230,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the update_phrase_matcher REST call
+              # GRPC transcoding helper method for the undeploy_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdatePhraseMatcherRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UndeployQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_update_phrase_matcher_request request_pb
+              def self.transcode_undeploy_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :patch,
-                                                          uri_template: "/v1/{phrase_matcher.name}",
-                                                          body: "phrase_matcher",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{name}:undeploy",
+                                                          body: "*",
                                                           matches: [
-                                                            ["phrase_matcher.name", %r{^projects/[^/]+/locations/[^/]+/phraseMatchers/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2408,19 +4252,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the calculate_stats REST call
+              # GRPC transcoding helper method for the delete_qa_scorecard_revision REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CalculateStatsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteQaScorecardRevisionRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_calculate_stats_request request_pb
+              def self.transcode_delete_qa_scorecard_revision_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
-                                                          uri_template: "/v1/{location}/conversations:calculateStats",
+                                                          uri_method: :delete,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["location", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/revisions/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2429,19 +4273,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_settings REST call
+              # GRPC transcoding helper method for the list_qa_scorecard_revisions REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetSettingsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListQaScorecardRevisionsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_settings_request request_pb
+              def self.transcode_list_qa_scorecard_revisions_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_template: "/v1/{parent}/revisions",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/settings/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/qaScorecards/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2450,20 +4294,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the update_settings REST call
+              # GRPC transcoding helper method for the create_feedback_label REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateSettingsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateFeedbackLabelRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_update_settings_request request_pb
+              def self.transcode_create_feedback_label_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :patch,
-                                                          uri_template: "/v1/{settings.name}",
-                                                          body: "settings",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}/feedbackLabels",
+                                                          body: "feedback_label",
                                                           matches: [
-                                                            ["settings.name", %r{^projects/[^/]+/locations/[^/]+/settings/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2472,19 +4316,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_encryption_spec REST call
+              # GRPC transcoding helper method for the list_feedback_labels REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetEncryptionSpecRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListFeedbackLabelsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_encryption_spec_request request_pb
+              def self.transcode_list_feedback_labels_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_template: "/v1/{parent}/feedbackLabels",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/encryptionSpec/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2493,20 +4337,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the initialize_encryption_spec REST call
+              # GRPC transcoding helper method for the get_feedback_label REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::InitializeEncryptionSpecRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetFeedbackLabelRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_initialize_encryption_spec_request request_pb
+              def self.transcode_get_feedback_label_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{encryption_spec.name}:initialize",
-                                                          body: "*",
+                                                          uri_method: :get,
+                                                          uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["encryption_spec.name", %r{^projects/[^/]+/locations/[^/]+/encryptionSpec/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/feedbackLabels/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2515,20 +4358,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the create_view REST call
+              # GRPC transcoding helper method for the update_feedback_label REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::CreateViewRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateFeedbackLabelRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_create_view_request request_pb
+              def self.transcode_update_feedback_label_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :post,
-                                                          uri_template: "/v1/{parent}/views",
-                                                          body: "view",
+                                                          uri_method: :patch,
+                                                          uri_template: "/v1/{feedback_label.name}",
+                                                          body: "feedback_label",
                                                           matches: [
-                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
+                                                            ["feedback_label.name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/feedbackLabels/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2537,19 +4380,19 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the get_view REST call
+              # GRPC transcoding helper method for the delete_feedback_label REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::GetViewRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteFeedbackLabelRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_get_view_request request_pb
+              def self.transcode_delete_feedback_label_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :get,
+                                                          uri_method: :delete,
                                                           uri_template: "/v1/{name}",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
+                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/conversations/[^/]+/feedbackLabels/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2558,17 +4401,17 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the list_views REST call
+              # GRPC transcoding helper method for the list_all_feedback_labels REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListViewsRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::ListAllFeedbackLabelsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_list_views_request request_pb
+              def self.transcode_list_all_feedback_labels_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
                                                           uri_method: :get,
-                                                          uri_template: "/v1/{parent}/views",
+                                                          uri_template: "/v1/{parent}:listAllFeedbackLabels",
                                                           matches: [
                                                             ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
@@ -2579,20 +4422,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the update_view REST call
+              # GRPC transcoding helper method for the bulk_upload_feedback_labels REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::UpdateViewRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkUploadFeedbackLabelsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_update_view_request request_pb
+              def self.transcode_bulk_upload_feedback_labels_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :patch,
-                                                          uri_template: "/v1/{view.name}",
-                                                          body: "view",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}:bulkUploadFeedbackLabels",
+                                                          body: "*",
                                                           matches: [
-                                                            ["view.name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb
@@ -2601,19 +4444,20 @@ module Google
               ##
               # @private
               #
-              # GRPC transcoding helper method for the delete_view REST call
+              # GRPC transcoding helper method for the bulk_download_feedback_labels REST call
               #
-              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::DeleteViewRequest]
+              # @param request_pb [::Google::Cloud::ContactCenterInsights::V1::BulkDownloadFeedbackLabelsRequest]
               #   A request object representing the call parameters. Required.
               # @return [Array(String, [String, nil], Hash{String => String})]
               #   Uri, Body, Query string parameters
-              def self.transcode_delete_view_request request_pb
+              def self.transcode_bulk_download_feedback_labels_request request_pb
                 transcoder = Gapic::Rest::GrpcTranscoder.new
                                                         .with_bindings(
-                                                          uri_method: :delete,
-                                                          uri_template: "/v1/{name}",
+                                                          uri_method: :post,
+                                                          uri_template: "/v1/{parent}:bulkDownloadFeedbackLabels",
+                                                          body: "*",
                                                           matches: [
-                                                            ["name", %r{^projects/[^/]+/locations/[^/]+/views/[^/]+/?$}, false]
+                                                            ["parent", %r{^projects/[^/]+/locations/[^/]+/?$}, false]
                                                           ]
                                                         )
                 transcoder.transcode request_pb