google-cloud-contact_center_insights-v1 0.8.2 → 0.10.0

Sign up to get free protection for your applications and to get access to all the features.
@@ -66,7 +66,8 @@ module Google
66
66
  # Output only. The conversation transcript.
67
67
  # @!attribute [rw] medium
68
68
  # @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
69
- # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
69
+ # Immutable. The conversation medium, if unspecified will default to
70
+ # PHONE_CALL.
70
71
  # @!attribute [r] duration
71
72
  # @return [::Google::Protobuf::Duration]
72
73
  # Output only. The duration of the conversation.
@@ -78,12 +79,12 @@ module Google
78
79
  # Output only. The conversation's latest analysis, if one exists.
79
80
  # @!attribute [r] runtime_annotations
80
81
  # @return [::Array<::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation>]
81
- # Output only. The annotations that were generated during the customer and agent
82
- # interaction.
82
+ # Output only. The annotations that were generated during the customer and
83
+ # agent interaction.
83
84
  # @!attribute [r] dialogflow_intents
84
85
  # @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent}]
85
- # Output only. All the matched Dialogflow intents in the call. The key corresponds to a
86
- # Dialogflow intent, format:
86
+ # Output only. All the matched Dialogflow intents in the call. The key
87
+ # corresponds to a Dialogflow intent, format:
87
88
  # projects/\\{project}/agent/\\{agent}/intents/\\{intent}
88
89
  # @!attribute [rw] obfuscated_user_id
89
90
  # @return [::String]
@@ -225,12 +226,16 @@ module Google
225
226
  # Output only. The time at which the analysis was requested.
226
227
  # @!attribute [r] create_time
227
228
  # @return [::Google::Protobuf::Timestamp]
228
- # Output only. The time at which the analysis was created, which occurs when the
229
- # long-running operation completes.
229
+ # Output only. The time at which the analysis was created, which occurs when
230
+ # the long-running operation completes.
230
231
  # @!attribute [r] analysis_result
231
232
  # @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisResult]
232
- # Output only. The result of the analysis, which is populated when the analysis
233
- # finishes.
233
+ # Output only. The result of the analysis, which is populated when the
234
+ # analysis finishes.
235
+ # @!attribute [rw] annotator_selector
236
+ # @return [::Google::Cloud::ContactCenterInsights::V1::AnnotatorSelector]
237
+ # To select the annotators to run and the phrase matchers to use
238
+ # (if any). If not specified, all annotators will be run.
234
239
  class Analysis
235
240
  include ::Google::Protobuf::MessageExts
236
241
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -255,8 +260,8 @@ module Google
255
260
  # audio.
256
261
  # @!attribute [rw] transcript_uri
257
262
  # @return [::String]
258
- # Immutable. Cloud Storage URI that points to a file that contains the conversation
259
- # transcript.
263
+ # Immutable. Cloud Storage URI that points to a file that contains the
264
+ # conversation transcript.
260
265
  class GcsSource
261
266
  include ::Google::Protobuf::MessageExts
262
267
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -375,8 +380,8 @@ module Google
375
380
  # currently bounded on [0,1].
376
381
  # @!attribute [rw] display_name
377
382
  # @return [::String]
378
- # Immutable. Display name of the assigned issue. This field is set at time of analyis
379
- # and immutable since then.
383
+ # Immutable. Display name of the assigned issue. This field is set at time of
384
+ # analyis and immutable since then.
380
385
  class IssueAssignment
381
386
  include ::Google::Protobuf::MessageExts
382
387
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -404,6 +409,9 @@ module Google
404
409
  # @!attribute [rw] phrase_match_data
405
410
  # @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
406
411
  # Data specifying a phrase match.
412
+ # @!attribute [rw] issue_match_data
413
+ # @return [::Google::Cloud::ContactCenterInsights::V1::IssueMatchData]
414
+ # Data specifying an issue match.
407
415
  # @!attribute [rw] channel_tag
408
416
  # @return [::Integer]
409
417
  # The channel of the audio where the annotation occurs. For single-channel
@@ -662,6 +670,15 @@ module Google
662
670
  extend ::Google::Protobuf::MessageExts::ClassMethods
663
671
  end
664
672
 
673
+ # The data for an issue match annotation.
674
+ # @!attribute [rw] issue_assignment
675
+ # @return [::Google::Cloud::ContactCenterInsights::V1::IssueAssignment]
676
+ # Information about the issue's assignment.
677
+ class IssueMatchData
678
+ include ::Google::Protobuf::MessageExts
679
+ extend ::Google::Protobuf::MessageExts::ClassMethods
680
+ end
681
+
665
682
  # The issue model resource.
666
683
  # @!attribute [rw] name
667
684
  # @return [::String]
@@ -677,6 +694,9 @@ module Google
677
694
  # @!attribute [r] update_time
678
695
  # @return [::Google::Protobuf::Timestamp]
679
696
  # Output only. The most recent time at which the issue model was updated.
697
+ # @!attribute [r] issue_count
698
+ # @return [::Integer]
699
+ # Output only. Number of issues in this issue model.
680
700
  # @!attribute [r] state
681
701
  # @return [::Google::Cloud::ContactCenterInsights::V1::IssueModel::State]
682
702
  # Output only. State of the model.
@@ -685,7 +705,8 @@ module Google
685
705
  # Configs for the input data that used to create the issue model.
686
706
  # @!attribute [r] training_stats
687
707
  # @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats]
688
- # Output only. Immutable. The issue model's label statistics on its training data.
708
+ # Output only. Immutable. The issue model's label statistics on its training
709
+ # data.
689
710
  class IssueModel
690
711
  include ::Google::Protobuf::MessageExts
691
712
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -746,6 +767,10 @@ module Google
746
767
  # @!attribute [r] update_time
747
768
  # @return [::Google::Protobuf::Timestamp]
748
769
  # Output only. The most recent time that this issue was updated.
770
+ # @!attribute [r] sample_utterances
771
+ # @return [::Array<::String>]
772
+ # Output only. Resource names of the sample representative utterances that
773
+ # match to this issue.
749
774
  class Issue
750
775
  include ::Google::Protobuf::MessageExts
751
776
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -811,8 +836,8 @@ module Google
811
836
  # it will default to `revision_id`.
812
837
  # @!attribute [r] revision_create_time
813
838
  # @return [::Google::Protobuf::Timestamp]
814
- # Output only. The timestamp of when the revision was created. It is also the create time
815
- # when a new matcher is added.
839
+ # Output only. The timestamp of when the revision was created. It is also the
840
+ # create time when a new matcher is added.
816
841
  # @!attribute [rw] display_name
817
842
  # @return [::String]
818
843
  # The human-readable name of the phrase matcher.
@@ -827,7 +852,8 @@ module Google
827
852
  # A list of phase match rule groups that are included in this matcher.
828
853
  # @!attribute [r] activation_update_time
829
854
  # @return [::Google::Protobuf::Timestamp]
830
- # Output only. The most recent time at which the activation status was updated.
855
+ # Output only. The most recent time at which the activation status was
856
+ # updated.
831
857
  # @!attribute [rw] role_match
832
858
  # @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
833
859
  # The role whose utterances the phrase matcher should be matched
@@ -966,6 +992,10 @@ module Google
966
992
  # @return [::Float]
967
993
  # Percentage of conversations created using Dialogflow runtime integration
968
994
  # to analyze automatically, between [0, 100].
995
+ # @!attribute [rw] annotator_selector
996
+ # @return [::Google::Cloud::ContactCenterInsights::V1::AnnotatorSelector]
997
+ # To select the annotators to run and the phrase matchers to use
998
+ # (if any). If not specified, all annotators will be run.
969
999
  class AnalysisConfig
970
1000
  include ::Google::Protobuf::MessageExts
971
1001
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1268,11 +1298,53 @@ module Google
1268
1298
  # Output only. The most recent time at which the view was updated.
1269
1299
  # @!attribute [rw] value
1270
1300
  # @return [::String]
1271
- # String with specific view properties.
1301
+ # String with specific view properties, must be non-empty.
1272
1302
  class View
1273
1303
  include ::Google::Protobuf::MessageExts
1274
1304
  extend ::Google::Protobuf::MessageExts::ClassMethods
1275
1305
  end
1306
+
1307
+ # Selector of all available annotators and phrase matchers to run.
1308
+ # @!attribute [rw] run_interruption_annotator
1309
+ # @return [::Boolean]
1310
+ # Whether to run the interruption annotator.
1311
+ # @!attribute [rw] run_silence_annotator
1312
+ # @return [::Boolean]
1313
+ # Whether to run the silence annotator.
1314
+ # @!attribute [rw] run_phrase_matcher_annotator
1315
+ # @return [::Boolean]
1316
+ # Whether to run the active phrase matcher annotator(s).
1317
+ # @!attribute [rw] phrase_matchers
1318
+ # @return [::Array<::String>]
1319
+ # The list of phrase matchers to run. If not provided, all active phrase
1320
+ # matchers will be used. If inactive phrase matchers are provided, they will
1321
+ # not be used. Phrase matchers will be run only if
1322
+ # run_phrase_matcher_annotator is set to true. Format:
1323
+ # projects/\\{project}/locations/\\{location}/phraseMatchers/\\{phrase_matcher}
1324
+ # @!attribute [rw] run_sentiment_annotator
1325
+ # @return [::Boolean]
1326
+ # Whether to run the sentiment annotator.
1327
+ # @!attribute [rw] run_entity_annotator
1328
+ # @return [::Boolean]
1329
+ # Whether to run the entity annotator.
1330
+ # @!attribute [rw] run_intent_annotator
1331
+ # @return [::Boolean]
1332
+ # Whether to run the intent annotator.
1333
+ # @!attribute [rw] run_issue_model_annotator
1334
+ # @return [::Boolean]
1335
+ # Whether to run the issue model annotator. A model should have already been
1336
+ # deployed for this to take effect.
1337
+ # @!attribute [rw] issue_models
1338
+ # @return [::Array<::String>]
1339
+ # The issue model to run. If not provided, the most recently deployed topic
1340
+ # model will be used. The provided issue model will only be used for
1341
+ # inference if the issue model is deployed and if run_issue_model_annotator
1342
+ # is set to true. If more than one issue model is provided, only the first
1343
+ # provided issue model will be used for inference.
1344
+ class AnnotatorSelector
1345
+ include ::Google::Protobuf::MessageExts
1346
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1347
+ end
1276
1348
  end
1277
1349
  end
1278
1350
  end
@@ -28,12 +28,14 @@ module Google
28
28
  # [API Design Guide](https://cloud.google.com/apis/design/errors).
29
29
  # @!attribute [rw] code
30
30
  # @return [::Integer]
31
- # The status code, which should be an enum value of [google.rpc.Code][google.rpc.Code].
31
+ # The status code, which should be an enum value of
32
+ # [google.rpc.Code][google.rpc.Code].
32
33
  # @!attribute [rw] message
33
34
  # @return [::String]
34
35
  # A developer-facing error message, which should be in English. Any
35
36
  # user-facing error message should be localized and sent in the
36
- # {::Google::Rpc::Status#details google.rpc.Status.details} field, or localized by the client.
37
+ # {::Google::Rpc::Status#details google.rpc.Status.details} field, or localized
38
+ # by the client.
37
39
  # @!attribute [rw] details
38
40
  # @return [::Array<::Google::Protobuf::Any>]
39
41
  # A list of messages that carry the error details. There is a common set of
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: google-cloud-contact_center_insights-v1
3
3
  version: !ruby/object:Gem::Version
4
- version: 0.8.2
4
+ version: 0.10.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Google LLC
8
8
  autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2022-08-24 00:00:00.000000000 Z
11
+ date: 2023-02-13 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: gapic-common
@@ -16,7 +16,7 @@ dependencies:
16
16
  requirements:
17
17
  - - ">="
18
18
  - !ruby/object:Gem::Version
19
- version: '0.10'
19
+ version: 0.16.0
20
20
  - - "<"
21
21
  - !ruby/object:Gem::Version
22
22
  version: 2.a
@@ -26,7 +26,7 @@ dependencies:
26
26
  requirements:
27
27
  - - ">="
28
28
  - !ruby/object:Gem::Version
29
- version: '0.10'
29
+ version: 0.16.0
30
30
  - - "<"
31
31
  - !ruby/object:Gem::Version
32
32
  version: 2.a
@@ -183,7 +183,9 @@ files:
183
183
  - lib/google/cloud/contactcenterinsights/v1/contact_center_insights_services_pb.rb
184
184
  - lib/google/cloud/contactcenterinsights/v1/resources_pb.rb
185
185
  - proto_docs/README.md
186
+ - proto_docs/google/api/client.rb
186
187
  - proto_docs/google/api/field_behavior.rb
188
+ - proto_docs/google/api/launch_stage.rb
187
189
  - proto_docs/google/api/resource.rb
188
190
  - proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb
189
191
  - proto_docs/google/cloud/contactcenterinsights/v1/resources.rb
@@ -213,7 +215,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
213
215
  - !ruby/object:Gem::Version
214
216
  version: '0'
215
217
  requirements: []
216
- rubygems_version: 3.3.14
218
+ rubygems_version: 3.4.2
217
219
  signing_key:
218
220
  specification_version: 4
219
221
  summary: API Client library for the Contact Center AI Insights V1 API