google-apis-contactcenterinsights_v1 0.41.0 → 0.43.0

data/lib/google/apis/contactcenterinsights_v1/representations.rb

@@ -22,6 +22,42 @@ module Google
   module Apis
     module ContactcenterinsightsV1
       
+      class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1Analysis
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -160,6 +196,12 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationLevelSilence
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationParticipant
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -346,12 +388,72 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1GcsSource
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1HoldData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -568,6 +670,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1SentimentData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -610,6 +724,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1SummarySuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -646,6 +772,42 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1Analysis
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -760,6 +922,12 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -940,12 +1108,72 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1GcsSource
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1HoldData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1096,6 +1324,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1SentimentData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1126,6 +1366,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1180,6 +1432,64 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action, as: 'agentAction'
+          property :condition, as: 'condition'
+          property :description, as: 'description'
+          property :display_name, as: 'displayName'
+          hash :metadata, as: 'metadata'
+          property :system_action, as: 'systemAction'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion::Representation
+      
+          collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction::Representation
+      
+          collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse::Representation
+      
+          property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
+      
+          property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action, as: 'agentAction'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
+          property :sample_response_eval, as: 'sampleResponseEval'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action_taken, as: 'agentActionTaken'
+          property :issue_summary, as: 'issueSummary'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :response_text, as: 'responseText'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1Analysis
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -1217,6 +1527,8 @@ module Google
       
           collection :sentiments, as: 'sentiments', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSentiment, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSentiment::Representation
       
+          property :silence, as: 'silence', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSilence, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSilence::Representation
+      
         end
       end
       
@@ -1467,6 +1779,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationLevelSilence
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :silence_duration, as: 'silenceDuration'
+          property :silence_percentage, as: 'silencePercentage'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationParticipant
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -1760,6 +2080,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :labels, as: 'labels'
+          property :response, as: 'response'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1GcsSource
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -1768,6 +2096,92 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion::Representation
+      
+          property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion::Representation
+      
+          property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery::Representation
+      
+          property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :answer_text, as: 'answerText'
+          property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
+      
+          property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
+      
+          property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
+      
+          property :match_confidence, as: 'matchConfidence'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :question, as: 'question'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :text, as: 'text'
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :query_text, as: 'queryText'
+          property :score, as: 'score'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1HoldData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2114,6 +2528,12 @@ module Google
       
           property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData::Representation
       
+          property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse::Representation
+      
+          property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse::Representation
+      
+          property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer::Representation
+      
           property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData::Representation
       
           property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData::Representation
@@ -2123,6 +2543,28 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :answer, as: 'answer'
+          property :answer_record, as: 'answerRecord'
+          collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource::Representation
+      
+          property :answer_type, as: 'answerType'
+          property :confidence_score, as: 'confidenceScore'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :snippet, as: 'snippet'
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1SentimentData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2192,6 +2634,22 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1SummarySuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :section, as: 'section'
+          property :summary, as: 'summary'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2253,6 +2711,64 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action, as: 'agentAction'
+          property :condition, as: 'condition'
+          property :description, as: 'description'
+          property :display_name, as: 'displayName'
+          hash :metadata, as: 'metadata'
+          property :system_action, as: 'systemAction'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion::Representation
+      
+          collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction::Representation
+      
+          collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse::Representation
+      
+          property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
+      
+          property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action, as: 'agentAction'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
+          property :sample_response_eval, as: 'sampleResponseEval'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_action_taken, as: 'agentActionTaken'
+          property :issue_summary, as: 'issueSummary'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :response_text, as: 'responseText'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1Analysis
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2290,6 +2806,8 @@ module Google
       
           collection :sentiments, as: 'sentiments', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment::Representation
       
+          property :silence, as: 'silence', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence::Representation
+      
         end
       end
       
@@ -2499,6 +3017,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :silence_duration, as: 'silenceDuration'
+          property :silence_percentage, as: 'silencePercentage'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2785,6 +3311,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :labels, as: 'labels'
+          property :response, as: 'response'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1GcsSource
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2793,6 +3327,92 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion::Representation
+      
+          property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion::Representation
+      
+          property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery::Representation
+      
+          property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :answer_text, as: 'answerText'
+          property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
+      
+          property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
+      
+          property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
+      
+          property :match_confidence, as: 'matchConfidence'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :question, as: 'question'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :text, as: 'text'
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :query_text, as: 'queryText'
+          property :score, as: 'score'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1HoldData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -3031,6 +3651,12 @@ module Google
       
           property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData::Representation
       
+          property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse::Representation
+      
+          property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse::Representation
+      
+          property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer::Representation
+      
           property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData::Representation
       
           property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData::Representation
@@ -3040,6 +3666,28 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :answer, as: 'answer'
+          property :answer_record, as: 'answerRecord'
+          collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource::Representation
+      
+          property :answer_type, as: 'answerType'
+          property :confidence_score, as: 'confidenceScore'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :document, as: 'document'
+          property :snippet, as: 'snippet'
+          property :title, as: 'title'
+          property :uri, as: 'uri'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1SentimentData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -3081,6 +3729,22 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :section, as: 'section'
+          property :summary, as: 'summary'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation