google-apis-contactcenterinsights_v1 0.41.0 → 0.43.0

data/lib/google/apis/contactcenterinsights_v1/classes.rb

@@ -22,6 +22,193 @@ module Google
   module Apis
     module ContactcenterinsightsV1
       
+      # Agent Coaching instructions that customer can configure.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The action that human agent should take. For example, "apologize for
+        # the slow shipping". If the users only want to use agent coaching for intent
+        # detection, agent_action can be empty
+        # Corresponds to the JSON property `agentAction`
+        # @return [String]
+        attr_accessor :agent_action
+      
+        # Optional. The condition of the instruction. For example, "the customer wants
+        # to cancel an order". If the users want the instruction to be triggered
+        # unconditionally, the condition can be empty.
+        # Corresponds to the JSON property `condition`
+        # @return [String]
+        attr_accessor :condition
+      
+        # Optional. The detailed description of this instruction.
+        # Corresponds to the JSON property `description`
+        # @return [String]
+        attr_accessor :description
+      
+        # Optional. Display name for the instruction.
+        # Corresponds to the JSON property `displayName`
+        # @return [String]
+        attr_accessor :display_name
+      
+        # Optional. Additional information attached to this instruction.
+        # Corresponds to the JSON property `metadata`
+        # @return [Hash<String,String>]
+        attr_accessor :metadata
+      
+        # Optional. The action that system should take. For example, "call GetOrderTime
+        # with order_number=`order number provided by the customer`". If the users don't
+        # have plugins or don't want to trigger plugins, the system_action can be empty
+        # Corresponds to the JSON property `systemAction`
+        # @return [String]
+        attr_accessor :system_action
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action = args[:agent_action] if args.key?(:agent_action)
+          @condition = args[:condition] if args.key?(:condition)
+          @description = args[:description] if args.key?(:description)
+          @display_name = args[:display_name] if args.key?(:display_name)
+          @metadata = args[:metadata] if args.key?(:metadata)
+          @system_action = args[:system_action] if args.key?(:system_action)
+        end
+      end
+      
+      # Suggestion for coaching agents.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Suggested actions for the agent to take.
+        # Corresponds to the JSON property `agentActionSuggestions`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion>]
+        attr_accessor :agent_action_suggestions
+      
+        # Optional. Instructions applicable based on the current context.
+        # Corresponds to the JSON property `applicableInstructions`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction>]
+        attr_accessor :applicable_instructions
+      
+        # Optional. Sample response for the Agent.
+        # Corresponds to the JSON property `sampleResponses`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse>]
+        attr_accessor :sample_responses
+      
+        # Self evaluations of the suggestion.
+        # Corresponds to the JSON property `suggestionEval`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval]
+        attr_accessor :suggestion_eval
+      
+        # Reasoning for the suggestion.
+        # Corresponds to the JSON property `suggestionReasoning`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning]
+        attr_accessor :suggestion_reasoning
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action_suggestions = args[:agent_action_suggestions] if args.key?(:agent_action_suggestions)
+          @applicable_instructions = args[:applicable_instructions] if args.key?(:applicable_instructions)
+          @sample_responses = args[:sample_responses] if args.key?(:sample_responses)
+          @suggestion_eval = args[:suggestion_eval] if args.key?(:suggestion_eval)
+          @suggestion_reasoning = args[:suggestion_reasoning] if args.key?(:suggestion_reasoning)
+        end
+      end
+      
+      # Actions suggested for the agent. This is based on applicable instructions.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The suggested action for the agent.
+        # Corresponds to the JSON property `agentAction`
+        # @return [String]
+        attr_accessor :agent_action
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action = args[:agent_action] if args.key?(:agent_action)
+        end
+      end
+      
+      # Self evaluations of the suggestion.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Eval for Agent action suggestion.
+        # Corresponds to the JSON property `actionActionSuggestionEval`
+        # @return [String]
+        attr_accessor :action_action_suggestion_eval
+      
+        # Optional. Eval for sample response.
+        # Corresponds to the JSON property `sampleResponseEval`
+        # @return [String]
+        attr_accessor :sample_response_eval
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @action_action_suggestion_eval = args[:action_action_suggestion_eval] if args.key?(:action_action_suggestion_eval)
+          @sample_response_eval = args[:sample_response_eval] if args.key?(:sample_response_eval)
+        end
+      end
+      
+      # Reasoning for the suggestion.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The actions that the agent has taken already.
+        # Corresponds to the JSON property `agentActionTaken`
+        # @return [String]
+        attr_accessor :agent_action_taken
+      
+        # Optional. Summary of the issue.
+        # Corresponds to the JSON property `issueSummary`
+        # @return [String]
+        attr_accessor :issue_summary
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action_taken = args[:agent_action_taken] if args.key?(:agent_action_taken)
+          @issue_summary = args[:issue_summary] if args.key?(:issue_summary)
+        end
+      end
+      
+      # Sample response that the agent can use. This could be based on applicable
+      # instructions and ingested data from other systems.
+      class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Sample response for Agent in text.
+        # Corresponds to the JSON property `responseText`
+        # @return [String]
+        attr_accessor :response_text
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @response_text = args[:response_text] if args.key?(:response_text)
+        end
+      end
+      
       # The analysis resource.
       class GoogleCloudContactcenterinsightsV1Analysis
         include Google::Apis::Core::Hashable
@@ -126,6 +313,11 @@ module Google
         # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSentiment>]
         attr_accessor :sentiments
       
+        # Conversation-level silence data.
+        # Corresponds to the JSON property `silence`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationLevelSilence]
+        attr_accessor :silence
+      
         def initialize(**args)
            update!(**args)
         end
@@ -138,6 +330,7 @@ module Google
           @issue_model_result = args[:issue_model_result] if args.key?(:issue_model_result)
           @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
           @sentiments = args[:sentiments] if args.key?(:sentiments)
+          @silence = args[:silence] if args.key?(:silence)
         end
       end
       
@@ -1032,6 +1225,31 @@ module Google
         end
       end
       
+      # Conversation-level silence data.
+      class GoogleCloudContactcenterinsightsV1ConversationLevelSilence
+        include Google::Apis::Core::Hashable
+      
+        # Amount of time calculated to be in silence.
+        # Corresponds to the JSON property `silenceDuration`
+        # @return [String]
+        attr_accessor :silence_duration
+      
+        # Percentage of the total conversation spent in silence.
+        # Corresponds to the JSON property `silencePercentage`
+        # @return [Float]
+        attr_accessor :silence_percentage
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @silence_duration = args[:silence_duration] if args.key?(:silence_duration)
+          @silence_percentage = args[:silence_percentage] if args.key?(:silence_percentage)
+        end
+      end
+      
       # The call participant speaking for a given utterance.
       class GoogleCloudContactcenterinsightsV1ConversationParticipant
         include Google::Apis::Core::Hashable
@@ -2017,6 +2235,31 @@ module Google
         end
       end
       
+      # Suggestion generated using free form generator.
+      class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Labels for the generator.
+        # Corresponds to the JSON property `labels`
+        # @return [Array<String>]
+        attr_accessor :labels
+      
+        # Required. Free form suggestion.
+        # Corresponds to the JSON property `response`
+        # @return [String]
+        attr_accessor :response
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @labels = args[:labels] if args.key?(:labels)
+          @response = args[:response] if args.key?(:response)
+        end
+      end
+      
       # A Cloud Storage source of conversation data.
       class GoogleCloudContactcenterinsightsV1GcsSource
         include Google::Apis::Core::Hashable
@@ -2043,37 +2286,71 @@ module Google
         end
       end
       
-      # The data for a hold annotation.
-      class GoogleCloudContactcenterinsightsV1HoldData
+      # Suggestion generated using a Generator.
+      class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
         include Google::Apis::Core::Hashable
       
+        # Suggestion for coaching agents.
+        # Corresponds to the JSON property `agentCoachingSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion]
+        attr_accessor :agent_coaching_suggestion
+      
+        # Suggestion generated using free form generator.
+        # Corresponds to the JSON property `freeFormSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion]
+        attr_accessor :free_form_suggestion
+      
+        # Suggested summary of the conversation.
+        # Corresponds to the JSON property `summarySuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion]
+        attr_accessor :summary_suggestion
+      
         def initialize(**args)
            update!(**args)
         end
       
         # Update properties of this object
         def update!(**args)
+          @agent_coaching_suggestion = args[:agent_coaching_suggestion] if args.key?(:agent_coaching_suggestion)
+          @free_form_suggestion = args[:free_form_suggestion] if args.key?(:free_form_suggestion)
+          @summary_suggestion = args[:summary_suggestion] if args.key?(:summary_suggestion)
         end
       end
       
-      # Metadata used for import issue model.
-      class GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata
+      # Represents response from generators.
+      class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
         include Google::Apis::Core::Hashable
       
-        # The time the operation was created.
-        # Corresponds to the JSON property `createTime`
-        # @return [String]
-        attr_accessor :create_time
+        # Suggestion generated using a Generator.
+        # Corresponds to the JSON property `generatorSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion]
+        attr_accessor :generator_suggestion
       
-        # The time the operation finished running.
-        # Corresponds to the JSON property `endTime`
-        # @return [String]
-        attr_accessor :end_time
+        def initialize(**args)
+           update!(**args)
+        end
       
-        # Request to import an issue model.
-        # Corresponds to the JSON property `request`
-        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ImportIssueModelRequest]
-        attr_accessor :request
+        # Update properties of this object
+        def update!(**args)
+          @generator_suggestion = args[:generator_suggestion] if args.key?(:generator_suggestion)
+        end
+      end
+      
+      # Response for Knowledge Assist. Contains suggested query and optionally
+      # includes an answer for the query.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
+        include Google::Apis::Core::Hashable
+      
+        # Represents a suggested query.
+        # Corresponds to the JSON property `suggestedQuery`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery]
+        attr_accessor :suggested_query
+      
+        # Represents an answer from Knowledge. Cuurently supports FAQ and Generative
+        # answers.
+        # Corresponds to the JSON property `suggestedQueryAnswer`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer]
+        attr_accessor :suggested_query_answer
       
         def initialize(**args)
            update!(**args)
@@ -2081,33 +2358,42 @@ module Google
       
         # Update properties of this object
         def update!(**args)
-          @create_time = args[:create_time] if args.key?(:create_time)
-          @end_time = args[:end_time] if args.key?(:end_time)
-          @request = args[:request] if args.key?(:request)
+          @suggested_query = args[:suggested_query] if args.key?(:suggested_query)
+          @suggested_query_answer = args[:suggested_query_answer] if args.key?(:suggested_query_answer)
         end
       end
       
-      # Request to import an issue model.
-      class GoogleCloudContactcenterinsightsV1ImportIssueModelRequest
+      # Represents an answer from Knowledge. Cuurently supports FAQ and Generative
+      # answers.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
         include Google::Apis::Core::Hashable
       
-        # Optional. If set to true, will create a new issue model from the imported file
-        # with randomly generated IDs for the issue model and corresponding issues.
-        # Otherwise, replaces an existing model with the same ID as the file.
-        # Corresponds to the JSON property `createNewModel`
-        # @return [Boolean]
-        attr_accessor :create_new_model
-        alias_method :create_new_model?, :create_new_model
+        # The piece of text from the `source` that answers this suggested query.
+        # Corresponds to the JSON property `answerText`
+        # @return [String]
+        attr_accessor :answer_text
       
-        # Google Cloud Storage Object URI to get the issue model file from.
-        # Corresponds to the JSON property `gcsSource`
-        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource]
-        attr_accessor :gcs_source
+        # Details about source of FAQ answer.
+        # Corresponds to the JSON property `faqSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource]
+        attr_accessor :faq_source
       
-        # Required. The parent resource of the issue model.
-        # Corresponds to the JSON property `parent`
-        # @return [String]
-        attr_accessor :parent
+        # Details about source of Generative answer.
+        # Corresponds to the JSON property `generativeSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource]
+        attr_accessor :generative_source
+      
+        # Details about source of Intent Matching answer.
+        # Corresponds to the JSON property `intentMatchingSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource]
+        attr_accessor :intent_matching_source
+      
+        # The system's confidence score that this answer is a good match for this
+        # conversational query. The range is from 0.0 (completely uncertain) to 1.0 (
+        # completely certain).
+        # Corresponds to the JSON property `matchConfidence`
+        # @return [Float]
+        attr_accessor :match_confidence
       
         def initialize(**args)
            update!(**args)
@@ -2115,20 +2401,28 @@ module Google
       
         # Update properties of this object
         def update!(**args)
-          @create_new_model = args[:create_new_model] if args.key?(:create_new_model)
-          @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
-          @parent = args[:parent] if args.key?(:parent)
+          @answer_text = args[:answer_text] if args.key?(:answer_text)
+          @faq_source = args[:faq_source] if args.key?(:faq_source)
+          @generative_source = args[:generative_source] if args.key?(:generative_source)
+          @intent_matching_source = args[:intent_matching_source] if args.key?(:intent_matching_source)
+          @match_confidence = args[:match_confidence] if args.key?(:match_confidence)
         end
       end
       
-      # Google Cloud Storage Object URI to get the issue model file from.
-      class GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource
+      # Details about source of FAQ answer.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
         include Google::Apis::Core::Hashable
       
-        # Required. Format: `gs:///`
-        # Corresponds to the JSON property `objectUri`
+        # Indicates which Knowledge Document this answer was extracted from. Format: `
+        # projects//knowledgeBases//documents/`.
+        # Corresponds to the JSON property `document`
         # @return [String]
-        attr_accessor :object_uri
+        attr_accessor :document
+      
+        # The corresponding FAQ question.
+        # Corresponds to the JSON property `question`
+        # @return [String]
+        attr_accessor :question
       
         def initialize(**args)
            update!(**args)
@@ -2136,52 +2430,55 @@ module Google
       
         # Update properties of this object
         def update!(**args)
-          @object_uri = args[:object_uri] if args.key?(:object_uri)
+          @document = args[:document] if args.key?(:document)
+          @question = args[:question] if args.key?(:question)
         end
       end
       
-      # Response from import issue model
-      class GoogleCloudContactcenterinsightsV1ImportIssueModelResponse
+      # Details about source of Generative answer.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
         include Google::Apis::Core::Hashable
       
+        # All snippets used for this Generative Prediction, with their source URI and
+        # data.
+        # Corresponds to the JSON property `snippets`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet>]
+        attr_accessor :snippets
+      
         def initialize(**args)
            update!(**args)
         end
       
         # Update properties of this object
         def update!(**args)
+          @snippets = args[:snippets] if args.key?(:snippets)
         end
       end
       
-      # The metadata for an IngestConversations operation.
-      class GoogleCloudContactcenterinsightsV1IngestConversationsMetadata
+      # Snippet Source for a Generative Prediction.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
         include Google::Apis::Core::Hashable
       
-        # Output only. The time the operation was created.
-        # Corresponds to the JSON property `createTime`
+        # Indicates which Knowledge Document this snippet was extracted from. Format: `
+        # projects//knowledgeBases//documents/`.
+        # Corresponds to the JSON property `document`
         # @return [String]
-        attr_accessor :create_time
+        attr_accessor :document
       
-        # Output only. The time the operation finished running.
-        # Corresponds to the JSON property `endTime`
+        # text taken from that URI.
+        # Corresponds to the JSON property `text`
         # @return [String]
-        attr_accessor :end_time
-      
-        # Statistics for IngestConversations operation.
-        # Corresponds to the JSON property `ingestConversationsStats`
-        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats]
-        attr_accessor :ingest_conversations_stats
+        attr_accessor :text
       
-        # Output only. Partial errors during ingest operation that might cause the
-        # operation output to be incomplete.
-        # Corresponds to the JSON property `partialErrors`
-        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
-        attr_accessor :partial_errors
+        # Title of the document.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
       
-        # The request to ingest conversations.
-        # Corresponds to the JSON property `request`
-        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequest]
-        attr_accessor :request
+        # URI the data is sourced from.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
       
         def initialize(**args)
            update!(**args)
@@ -2189,22 +2486,225 @@ module Google
       
         # Update properties of this object
         def update!(**args)
-          @create_time = args[:create_time] if args.key?(:create_time)
-          @end_time = args[:end_time] if args.key?(:end_time)
-          @ingest_conversations_stats = args[:ingest_conversations_stats] if args.key?(:ingest_conversations_stats)
-          @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
-          @request = args[:request] if args.key?(:request)
+          @document = args[:document] if args.key?(:document)
+          @text = args[:text] if args.key?(:text)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
         end
       end
       
-      # Statistics for IngestConversations operation.
-      class GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats
+      # Details about source of Intent Matching answer.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
         include Google::Apis::Core::Hashable
       
-        # Output only. The number of objects skipped because another conversation with
-        # the same transcript uri had already been ingested.
-        # Corresponds to the JSON property `duplicatesSkippedCount`
-        # @return [Fixnum]
+        # Title of the document.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
+      
+        # URI the data is sourced from.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
+        end
+      end
+      
+      # Represents a suggested query.
+      class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
+        include Google::Apis::Core::Hashable
+      
+        # Suggested query text.
+        # Corresponds to the JSON property `queryText`
+        # @return [String]
+        attr_accessor :query_text
+      
+        # Suggested query score.
+        # Corresponds to the JSON property `score`
+        # @return [Float]
+        attr_accessor :score
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @query_text = args[:query_text] if args.key?(:query_text)
+          @score = args[:score] if args.key?(:score)
+        end
+      end
+      
+      # The data for a hold annotation.
+      class GoogleCloudContactcenterinsightsV1HoldData
+        include Google::Apis::Core::Hashable
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+        end
+      end
+      
+      # Metadata used for import issue model.
+      class GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata
+        include Google::Apis::Core::Hashable
+      
+        # The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # Request to import an issue model.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ImportIssueModelRequest]
+        attr_accessor :request
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @request = args[:request] if args.key?(:request)
+        end
+      end
+      
+      # Request to import an issue model.
+      class GoogleCloudContactcenterinsightsV1ImportIssueModelRequest
+        include Google::Apis::Core::Hashable
+      
+        # Optional. If set to true, will create a new issue model from the imported file
+        # with randomly generated IDs for the issue model and corresponding issues.
+        # Otherwise, replaces an existing model with the same ID as the file.
+        # Corresponds to the JSON property `createNewModel`
+        # @return [Boolean]
+        attr_accessor :create_new_model
+        alias_method :create_new_model?, :create_new_model
+      
+        # Google Cloud Storage Object URI to get the issue model file from.
+        # Corresponds to the JSON property `gcsSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource]
+        attr_accessor :gcs_source
+      
+        # Required. The parent resource of the issue model.
+        # Corresponds to the JSON property `parent`
+        # @return [String]
+        attr_accessor :parent
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @create_new_model = args[:create_new_model] if args.key?(:create_new_model)
+          @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
+          @parent = args[:parent] if args.key?(:parent)
+        end
+      end
+      
+      # Google Cloud Storage Object URI to get the issue model file from.
+      class GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource
+        include Google::Apis::Core::Hashable
+      
+        # Required. Format: `gs:///`
+        # Corresponds to the JSON property `objectUri`
+        # @return [String]
+        attr_accessor :object_uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @object_uri = args[:object_uri] if args.key?(:object_uri)
+        end
+      end
+      
+      # Response from import issue model
+      class GoogleCloudContactcenterinsightsV1ImportIssueModelResponse
+        include Google::Apis::Core::Hashable
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+        end
+      end
+      
+      # The metadata for an IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsMetadata
+        include Google::Apis::Core::Hashable
+      
+        # Output only. The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # Output only. The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # Statistics for IngestConversations operation.
+        # Corresponds to the JSON property `ingestConversationsStats`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats]
+        attr_accessor :ingest_conversations_stats
+      
+        # Output only. Partial errors during ingest operation that might cause the
+        # operation output to be incomplete.
+        # Corresponds to the JSON property `partialErrors`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
+        attr_accessor :partial_errors
+      
+        # The request to ingest conversations.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequest]
+        attr_accessor :request
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @ingest_conversations_stats = args[:ingest_conversations_stats] if args.key?(:ingest_conversations_stats)
+          @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
+          @request = args[:request] if args.key?(:request)
+        end
+      end
+      
+      # Statistics for IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats
+        include Google::Apis::Core::Hashable
+      
+        # Output only. The number of objects skipped because another conversation with
+        # the same transcript uri had already been ingested.
+        # Corresponds to the JSON property `duplicatesSkippedCount`
+        # @return [Fixnum]
         attr_accessor :duplicates_skipped_count
       
         # Output only. The number of objects which were unable to be ingested due to
@@ -3157,6 +3657,22 @@ module Google
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData]
         attr_accessor :faq_answer
       
+        # Represents response from generators.
+        # Corresponds to the JSON property `generatorSuggestionResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse]
+        attr_accessor :generator_suggestion_result
+      
+        # Response for Knowledge Assist. Contains suggested query and optionally
+        # includes an answer for the query.
+        # Corresponds to the JSON property `knowledgeAssistResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse]
+        attr_accessor :knowledge_assist_result
+      
+        # Represents a SearchKnowledge answer.
+        # Corresponds to the JSON property `knowledgeSearchResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer]
+        attr_accessor :knowledge_search_result
+      
         # Agent Assist Smart Compose suggestion data.
         # Corresponds to the JSON property `smartComposeSuggestion`
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData]
@@ -3186,12 +3702,97 @@ module Google
           @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
           @end_boundary = args[:end_boundary] if args.key?(:end_boundary)
           @faq_answer = args[:faq_answer] if args.key?(:faq_answer)
+          @generator_suggestion_result = args[:generator_suggestion_result] if args.key?(:generator_suggestion_result)
+          @knowledge_assist_result = args[:knowledge_assist_result] if args.key?(:knowledge_assist_result)
+          @knowledge_search_result = args[:knowledge_search_result] if args.key?(:knowledge_search_result)
           @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
           @smart_reply = args[:smart_reply] if args.key?(:smart_reply)
           @start_boundary = args[:start_boundary] if args.key?(:start_boundary)
         end
       end
       
+      # Represents a SearchKnowledge answer.
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
+        include Google::Apis::Core::Hashable
+      
+        # The piece of text from the knowledge base documents that answers the search
+        # query
+        # Corresponds to the JSON property `answer`
+        # @return [String]
+        attr_accessor :answer
+      
+        # The name of the answer record. Format: `projects//locations//answer Records/`
+        # Corresponds to the JSON property `answerRecord`
+        # @return [String]
+        attr_accessor :answer_record
+      
+        # All sources used to generate the answer.
+        # Corresponds to the JSON property `answerSources`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource>]
+        attr_accessor :answer_sources
+      
+        # The type of the answer.
+        # Corresponds to the JSON property `answerType`
+        # @return [String]
+        attr_accessor :answer_type
+      
+        # The confidence score in [0.0, 1.0] range.
+        # Corresponds to the JSON property `confidenceScore`
+        # @return [Float]
+        attr_accessor :confidence_score
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @answer = args[:answer] if args.key?(:answer)
+          @answer_record = args[:answer_record] if args.key?(:answer_record)
+          @answer_sources = args[:answer_sources] if args.key?(:answer_sources)
+          @answer_type = args[:answer_type] if args.key?(:answer_type)
+          @confidence_score = args[:confidence_score] if args.key?(:confidence_score)
+        end
+      end
+      
+      # The sources of the answers.
+      class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
+        include Google::Apis::Core::Hashable
+      
+        # The document from which the snippet was extracted. Format: `projects//
+        # knowledgeBases//documents/`
+        # Corresponds to the JSON property `document`
+        # @return [String]
+        attr_accessor :document
+      
+        # The relevant snippet of the article.
+        # Corresponds to the JSON property `snippet`
+        # @return [String]
+        attr_accessor :snippet
+      
+        # The title of the article.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
+      
+        # The URI of the article.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @document = args[:document] if args.key?(:document)
+          @snippet = args[:snippet] if args.key?(:snippet)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
+        end
+      end
+      
       # The data for a sentiment annotation.
       class GoogleCloudContactcenterinsightsV1SentimentData
         include Google::Apis::Core::Hashable
@@ -3449,6 +4050,50 @@ module Google
         end
       end
       
+      # Suggested summary of the conversation.
+      class GoogleCloudContactcenterinsightsV1SummarySuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Required. All the parts of generated summary.
+        # Corresponds to the JSON property `summarySections`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection>]
+        attr_accessor :summary_sections
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @summary_sections = args[:summary_sections] if args.key?(:summary_sections)
+        end
+      end
+      
+      # A component of the generated summary.
+      class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
+        include Google::Apis::Core::Hashable
+      
+        # Required. Name of the section.
+        # Corresponds to the JSON property `section`
+        # @return [String]
+        attr_accessor :section
+      
+        # Required. Summary text for the section.
+        # Corresponds to the JSON property `summary`
+        # @return [String]
+        attr_accessor :summary
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @section = args[:section] if args.key?(:section)
+          @summary = args[:summary] if args.key?(:summary)
+        end
+      end
+      
       # Metadata for undeploying an issue model.
       class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
         include Google::Apis::Core::Hashable
@@ -3646,6 +4291,193 @@ module Google
         end
       end
       
+      # Agent Coaching instructions that customer can configure.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The action that human agent should take. For example, "apologize for
+        # the slow shipping". If the users only want to use agent coaching for intent
+        # detection, agent_action can be empty
+        # Corresponds to the JSON property `agentAction`
+        # @return [String]
+        attr_accessor :agent_action
+      
+        # Optional. The condition of the instruction. For example, "the customer wants
+        # to cancel an order". If the users want the instruction to be triggered
+        # unconditionally, the condition can be empty.
+        # Corresponds to the JSON property `condition`
+        # @return [String]
+        attr_accessor :condition
+      
+        # Optional. The detailed description of this instruction.
+        # Corresponds to the JSON property `description`
+        # @return [String]
+        attr_accessor :description
+      
+        # Optional. Display name for the instruction.
+        # Corresponds to the JSON property `displayName`
+        # @return [String]
+        attr_accessor :display_name
+      
+        # Optional. Additional information attached to this instruction.
+        # Corresponds to the JSON property `metadata`
+        # @return [Hash<String,String>]
+        attr_accessor :metadata
+      
+        # Optional. The action that system should take. For example, "call GetOrderTime
+        # with order_number=`order number provided by the customer`". If the users don't
+        # have plugins or don't want to trigger plugins, the system_action can be empty
+        # Corresponds to the JSON property `systemAction`
+        # @return [String]
+        attr_accessor :system_action
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action = args[:agent_action] if args.key?(:agent_action)
+          @condition = args[:condition] if args.key?(:condition)
+          @description = args[:description] if args.key?(:description)
+          @display_name = args[:display_name] if args.key?(:display_name)
+          @metadata = args[:metadata] if args.key?(:metadata)
+          @system_action = args[:system_action] if args.key?(:system_action)
+        end
+      end
+      
+      # Suggestion for coaching agents.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Suggested actions for the agent to take.
+        # Corresponds to the JSON property `agentActionSuggestions`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion>]
+        attr_accessor :agent_action_suggestions
+      
+        # Optional. Instructions applicable based on the current context.
+        # Corresponds to the JSON property `applicableInstructions`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction>]
+        attr_accessor :applicable_instructions
+      
+        # Optional. Sample response for the Agent.
+        # Corresponds to the JSON property `sampleResponses`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse>]
+        attr_accessor :sample_responses
+      
+        # Self evaluations of the suggestion.
+        # Corresponds to the JSON property `suggestionEval`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval]
+        attr_accessor :suggestion_eval
+      
+        # Reasoning for the suggestion.
+        # Corresponds to the JSON property `suggestionReasoning`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning]
+        attr_accessor :suggestion_reasoning
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action_suggestions = args[:agent_action_suggestions] if args.key?(:agent_action_suggestions)
+          @applicable_instructions = args[:applicable_instructions] if args.key?(:applicable_instructions)
+          @sample_responses = args[:sample_responses] if args.key?(:sample_responses)
+          @suggestion_eval = args[:suggestion_eval] if args.key?(:suggestion_eval)
+          @suggestion_reasoning = args[:suggestion_reasoning] if args.key?(:suggestion_reasoning)
+        end
+      end
+      
+      # Actions suggested for the agent. This is based on applicable instructions.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The suggested action for the agent.
+        # Corresponds to the JSON property `agentAction`
+        # @return [String]
+        attr_accessor :agent_action
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action = args[:agent_action] if args.key?(:agent_action)
+        end
+      end
+      
+      # Self evaluations of the suggestion.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Eval for Agent action suggestion.
+        # Corresponds to the JSON property `actionActionSuggestionEval`
+        # @return [String]
+        attr_accessor :action_action_suggestion_eval
+      
+        # Optional. Eval for sample response.
+        # Corresponds to the JSON property `sampleResponseEval`
+        # @return [String]
+        attr_accessor :sample_response_eval
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @action_action_suggestion_eval = args[:action_action_suggestion_eval] if args.key?(:action_action_suggestion_eval)
+          @sample_response_eval = args[:sample_response_eval] if args.key?(:sample_response_eval)
+        end
+      end
+      
+      # Reasoning for the suggestion.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
+        include Google::Apis::Core::Hashable
+      
+        # Optional. The actions that the agent has taken already.
+        # Corresponds to the JSON property `agentActionTaken`
+        # @return [String]
+        attr_accessor :agent_action_taken
+      
+        # Optional. Summary of the issue.
+        # Corresponds to the JSON property `issueSummary`
+        # @return [String]
+        attr_accessor :issue_summary
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_action_taken = args[:agent_action_taken] if args.key?(:agent_action_taken)
+          @issue_summary = args[:issue_summary] if args.key?(:issue_summary)
+        end
+      end
+      
+      # Sample response that the agent can use. This could be based on applicable
+      # instructions and ingested data from other systems.
+      class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Sample response for Agent in text.
+        # Corresponds to the JSON property `responseText`
+        # @return [String]
+        attr_accessor :response_text
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @response_text = args[:response_text] if args.key?(:response_text)
+        end
+      end
+      
       # The analysis resource.
       class GoogleCloudContactcenterinsightsV1alpha1Analysis
         include Google::Apis::Core::Hashable
@@ -3750,6 +4582,11 @@ module Google
         # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment>]
         attr_accessor :sentiments
       
+        # Conversation-level silence data.
+        # Corresponds to the JSON property `silence`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence]
+        attr_accessor :silence
+      
         def initialize(**args)
            update!(**args)
         end
@@ -3762,6 +4599,7 @@ module Google
           @issue_model_result = args[:issue_model_result] if args.key?(:issue_model_result)
           @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
           @sentiments = args[:sentiments] if args.key?(:sentiments)
+          @silence = args[:silence] if args.key?(:silence)
         end
       end
       
@@ -4518,6 +5356,31 @@ module Google
         end
       end
       
+      # Conversation-level silence data.
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence
+        include Google::Apis::Core::Hashable
+      
+        # Amount of time calculated to be in silence.
+        # Corresponds to the JSON property `silenceDuration`
+        # @return [String]
+        attr_accessor :silence_duration
+      
+        # Percentage of the total conversation spent in silence.
+        # Corresponds to the JSON property `silencePercentage`
+        # @return [Float]
+        attr_accessor :silence_percentage
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @silence_duration = args[:silence_duration] if args.key?(:silence_duration)
+          @silence_percentage = args[:silence_percentage] if args.key?(:silence_percentage)
+        end
+      end
+      
       # The call participant speaking for a given utterance.
       class GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant
         include Google::Apis::Core::Hashable
@@ -5483,6 +6346,31 @@ module Google
         end
       end
       
+      # Suggestion generated using free form generator.
+      class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Optional. Labels for the generator.
+        # Corresponds to the JSON property `labels`
+        # @return [Array<String>]
+        attr_accessor :labels
+      
+        # Required. Free form suggestion.
+        # Corresponds to the JSON property `response`
+        # @return [String]
+        attr_accessor :response
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @labels = args[:labels] if args.key?(:labels)
+          @response = args[:response] if args.key?(:response)
+        end
+      end
+      
       # A Cloud Storage source of conversation data.
       class GoogleCloudContactcenterinsightsV1alpha1GcsSource
         include Google::Apis::Core::Hashable
@@ -5509,6 +6397,263 @@ module Google
         end
       end
       
+      # Suggestion generated using a Generator.
+      class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Suggestion for coaching agents.
+        # Corresponds to the JSON property `agentCoachingSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion]
+        attr_accessor :agent_coaching_suggestion
+      
+        # Suggestion generated using free form generator.
+        # Corresponds to the JSON property `freeFormSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion]
+        attr_accessor :free_form_suggestion
+      
+        # Suggested summary of the conversation.
+        # Corresponds to the JSON property `summarySuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion]
+        attr_accessor :summary_suggestion
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_coaching_suggestion = args[:agent_coaching_suggestion] if args.key?(:agent_coaching_suggestion)
+          @free_form_suggestion = args[:free_form_suggestion] if args.key?(:free_form_suggestion)
+          @summary_suggestion = args[:summary_suggestion] if args.key?(:summary_suggestion)
+        end
+      end
+      
+      # Represents response from generators.
+      class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
+        include Google::Apis::Core::Hashable
+      
+        # Suggestion generated using a Generator.
+        # Corresponds to the JSON property `generatorSuggestion`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion]
+        attr_accessor :generator_suggestion
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @generator_suggestion = args[:generator_suggestion] if args.key?(:generator_suggestion)
+        end
+      end
+      
+      # Response for Knowledge Assist. Contains suggested query and optionally
+      # includes an answer for the query.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
+        include Google::Apis::Core::Hashable
+      
+        # Represents a suggested query.
+        # Corresponds to the JSON property `suggestedQuery`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery]
+        attr_accessor :suggested_query
+      
+        # Represents an answer from Knowledge. Cuurently supports FAQ and Generative
+        # answers.
+        # Corresponds to the JSON property `suggestedQueryAnswer`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer]
+        attr_accessor :suggested_query_answer
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @suggested_query = args[:suggested_query] if args.key?(:suggested_query)
+          @suggested_query_answer = args[:suggested_query_answer] if args.key?(:suggested_query_answer)
+        end
+      end
+      
+      # Represents an answer from Knowledge. Cuurently supports FAQ and Generative
+      # answers.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
+        include Google::Apis::Core::Hashable
+      
+        # The piece of text from the `source` that answers this suggested query.
+        # Corresponds to the JSON property `answerText`
+        # @return [String]
+        attr_accessor :answer_text
+      
+        # Details about source of FAQ answer.
+        # Corresponds to the JSON property `faqSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource]
+        attr_accessor :faq_source
+      
+        # Details about source of Generative answer.
+        # Corresponds to the JSON property `generativeSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource]
+        attr_accessor :generative_source
+      
+        # Details about source of Intent Matching answer.
+        # Corresponds to the JSON property `intentMatchingSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource]
+        attr_accessor :intent_matching_source
+      
+        # The system's confidence score that this answer is a good match for this
+        # conversational query. The range is from 0.0 (completely uncertain) to 1.0 (
+        # completely certain).
+        # Corresponds to the JSON property `matchConfidence`
+        # @return [Float]
+        attr_accessor :match_confidence
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @answer_text = args[:answer_text] if args.key?(:answer_text)
+          @faq_source = args[:faq_source] if args.key?(:faq_source)
+          @generative_source = args[:generative_source] if args.key?(:generative_source)
+          @intent_matching_source = args[:intent_matching_source] if args.key?(:intent_matching_source)
+          @match_confidence = args[:match_confidence] if args.key?(:match_confidence)
+        end
+      end
+      
+      # Details about source of FAQ answer.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
+        include Google::Apis::Core::Hashable
+      
+        # Indicates which Knowledge Document this answer was extracted from. Format: `
+        # projects//knowledgeBases//documents/`.
+        # Corresponds to the JSON property `document`
+        # @return [String]
+        attr_accessor :document
+      
+        # The corresponding FAQ question.
+        # Corresponds to the JSON property `question`
+        # @return [String]
+        attr_accessor :question
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @document = args[:document] if args.key?(:document)
+          @question = args[:question] if args.key?(:question)
+        end
+      end
+      
+      # Details about source of Generative answer.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
+        include Google::Apis::Core::Hashable
+      
+        # All snippets used for this Generative Prediction, with their source URI and
+        # data.
+        # Corresponds to the JSON property `snippets`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet>]
+        attr_accessor :snippets
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @snippets = args[:snippets] if args.key?(:snippets)
+        end
+      end
+      
+      # Snippet Source for a Generative Prediction.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
+        include Google::Apis::Core::Hashable
+      
+        # Indicates which Knowledge Document this snippet was extracted from. Format: `
+        # projects//knowledgeBases//documents/`.
+        # Corresponds to the JSON property `document`
+        # @return [String]
+        attr_accessor :document
+      
+        # text taken from that URI.
+        # Corresponds to the JSON property `text`
+        # @return [String]
+        attr_accessor :text
+      
+        # Title of the document.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
+      
+        # URI the data is sourced from.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @document = args[:document] if args.key?(:document)
+          @text = args[:text] if args.key?(:text)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
+        end
+      end
+      
+      # Details about source of Intent Matching answer.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
+        include Google::Apis::Core::Hashable
+      
+        # Title of the document.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
+      
+        # URI the data is sourced from.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
+        end
+      end
+      
+      # Represents a suggested query.
+      class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
+        include Google::Apis::Core::Hashable
+      
+        # Suggested query text.
+        # Corresponds to the JSON property `queryText`
+        # @return [String]
+        attr_accessor :query_text
+      
+        # Suggested query score.
+        # Corresponds to the JSON property `score`
+        # @return [Float]
+        attr_accessor :score
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @query_text = args[:query_text] if args.key?(:query_text)
+          @score = args[:score] if args.key?(:score)
+        end
+      end
+      
       # The data for a hold annotation.
       class GoogleCloudContactcenterinsightsV1alpha1HoldData
         include Google::Apis::Core::Hashable
@@ -6270,6 +7415,22 @@ module Google
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData]
         attr_accessor :faq_answer
       
+        # Represents response from generators.
+        # Corresponds to the JSON property `generatorSuggestionResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse]
+        attr_accessor :generator_suggestion_result
+      
+        # Response for Knowledge Assist. Contains suggested query and optionally
+        # includes an answer for the query.
+        # Corresponds to the JSON property `knowledgeAssistResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse]
+        attr_accessor :knowledge_assist_result
+      
+        # Represents a SearchKnowledge answer.
+        # Corresponds to the JSON property `knowledgeSearchResult`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer]
+        attr_accessor :knowledge_search_result
+      
         # Agent Assist Smart Compose suggestion data.
         # Corresponds to the JSON property `smartComposeSuggestion`
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData]
@@ -6299,12 +7460,97 @@ module Google
           @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
           @end_boundary = args[:end_boundary] if args.key?(:end_boundary)
           @faq_answer = args[:faq_answer] if args.key?(:faq_answer)
+          @generator_suggestion_result = args[:generator_suggestion_result] if args.key?(:generator_suggestion_result)
+          @knowledge_assist_result = args[:knowledge_assist_result] if args.key?(:knowledge_assist_result)
+          @knowledge_search_result = args[:knowledge_search_result] if args.key?(:knowledge_search_result)
           @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
           @smart_reply = args[:smart_reply] if args.key?(:smart_reply)
           @start_boundary = args[:start_boundary] if args.key?(:start_boundary)
         end
       end
       
+      # Represents a SearchKnowledge answer.
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
+        include Google::Apis::Core::Hashable
+      
+        # The piece of text from the knowledge base documents that answers the search
+        # query
+        # Corresponds to the JSON property `answer`
+        # @return [String]
+        attr_accessor :answer
+      
+        # The name of the answer record. Format: `projects//locations//answer Records/`
+        # Corresponds to the JSON property `answerRecord`
+        # @return [String]
+        attr_accessor :answer_record
+      
+        # All sources used to generate the answer.
+        # Corresponds to the JSON property `answerSources`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource>]
+        attr_accessor :answer_sources
+      
+        # The type of the answer.
+        # Corresponds to the JSON property `answerType`
+        # @return [String]
+        attr_accessor :answer_type
+      
+        # The confidence score in [0.0, 1.0] range.
+        # Corresponds to the JSON property `confidenceScore`
+        # @return [Float]
+        attr_accessor :confidence_score
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @answer = args[:answer] if args.key?(:answer)
+          @answer_record = args[:answer_record] if args.key?(:answer_record)
+          @answer_sources = args[:answer_sources] if args.key?(:answer_sources)
+          @answer_type = args[:answer_type] if args.key?(:answer_type)
+          @confidence_score = args[:confidence_score] if args.key?(:confidence_score)
+        end
+      end
+      
+      # The sources of the answers.
+      class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
+        include Google::Apis::Core::Hashable
+      
+        # The document from which the snippet was extracted. Format: `projects//
+        # knowledgeBases//documents/`
+        # Corresponds to the JSON property `document`
+        # @return [String]
+        attr_accessor :document
+      
+        # The relevant snippet of the article.
+        # Corresponds to the JSON property `snippet`
+        # @return [String]
+        attr_accessor :snippet
+      
+        # The title of the article.
+        # Corresponds to the JSON property `title`
+        # @return [String]
+        attr_accessor :title
+      
+        # The URI of the article.
+        # Corresponds to the JSON property `uri`
+        # @return [String]
+        attr_accessor :uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @document = args[:document] if args.key?(:document)
+          @snippet = args[:snippet] if args.key?(:snippet)
+          @title = args[:title] if args.key?(:title)
+          @uri = args[:uri] if args.key?(:uri)
+        end
+      end
+      
       # The data for a sentiment annotation.
       class GoogleCloudContactcenterinsightsV1alpha1SentimentData
         include Google::Apis::Core::Hashable
@@ -6446,6 +7692,50 @@ module Google
         end
       end
       
+      # Suggested summary of the conversation.
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
+        include Google::Apis::Core::Hashable
+      
+        # Required. All the parts of generated summary.
+        # Corresponds to the JSON property `summarySections`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection>]
+        attr_accessor :summary_sections
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @summary_sections = args[:summary_sections] if args.key?(:summary_sections)
+        end
+      end
+      
+      # A component of the generated summary.
+      class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
+        include Google::Apis::Core::Hashable
+      
+        # Required. Name of the section.
+        # Corresponds to the JSON property `section`
+        # @return [String]
+        attr_accessor :section
+      
+        # Required. Summary text for the section.
+        # Corresponds to the JSON property `summary`
+        # @return [String]
+        attr_accessor :summary
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @section = args[:section] if args.key?(:section)
+          @summary = args[:summary] if args.key?(:summary)
+        end
+      end
+      
       # Metadata for undeploying an issue model.
       class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
         include Google::Apis::Core::Hashable