gitlab_support_readiness 1.0.41 → 1.0.43

data/lib/support_readiness/support_super_form_processor/global_ir_oem_license.rb

@@ -0,0 +1,241 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIRHackeroneLicense within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIROEMLicense < Readiness::Client
+      ##
+      # Process a Global Internal Request OEM License request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        unless zd_user.tags.include? 'oem_management_team'
+          Readiness::SupportSuperFormProcessor::Shared.not_oem_member(requester_email)
+        end
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - OEM License'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_oem_license]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_oem' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable partner
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.partner
+        @partner ||= ENV.fetch('OEM_LICENSE_PARTNER')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('OEM_LICENSE_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable previous_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.previous_email
+        @previous_email ||= ENV.fetch('OEM_LICENSE_SENT_TO')
+      end
+
+      ##
+      # Sets the global variable opportunity
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opportunity
+        @opportunity ||= ENV.fetch('OEM_LICENSE_SFDC_OPPORTUNITY')
+      end
+
+      ##
+      # Sets the global variable license
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.license
+        @license ||= ENV.fetch('OEM_LICENSE_PREVIOUS_LICENSE')
+      end
+
+      ##
+      # Sets the global variable start_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.start_date
+        @start_date ||= ENV.fetch('OEM_LICENSE_START_DATE')
+      end
+
+      ##
+      # Sets the global variable end_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.end_date
+        @end_date ||= ENV.fetch('OEM_LICENSE_END_DATE')
+      end
+
+      ##
+      # Sets the global variable current_count
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current_count
+        @current_count ||= ENV.fetch('OEM_LICENSE_SEATS')
+      end
+
+      ##
+      # Sets the global variable previous_count
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.previous_count
+        @previous_count ||= ENV.fetch('OEM_LICENSE_PREVIOUS')
+      end
+
+      ##
+      # Sets the global variable trueup
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.trueup
+        @trueup ||= ENV.fetch('OEM_LICENSE_TRUEUPS')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('OEM_LICENSE_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for OEM License.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Company name: #{company}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opportunity)}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}</li>
+            <li>
+              Previous license sent to: <a href='mailto:#{previous_email}'>#{previous_email}</a>
+              <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{previous_email}" target='_blank'>(Zuora Search)</a>
+              <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{previous_email}" target='_blank'>(Portal Search)</a>
+            </li>
+            <li>Previous License: <a href='#{license}' target='_blank'>#{license}</a></li>
+            <li>Start date: #{start_date}</li>
+            <li>End date: #{end_date}</li>
+            <li>Current user count: #{current_count}</li>
+            <li>Previous user count: #{previous_count}</li>
+            <li>True-up count: #{trueup}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/global_ir_order_management.rb

@@ -0,0 +1,267 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIROrderManagement within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIROrderManagement < Readiness::Client
+      ##
+      # Process a Global Internal Request OEM License request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        unless zd_user.tags.include? 'order_management_team'
+          Readiness::SupportSuperFormProcessor::Shared.not_order_management_member(requester_email)
+        end
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Order Management'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_order_management]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_order_management' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('ORDER_MANAGEMENT_SFDC_OPPORTUNITY')
+      end
+
+      ##
+      # Sets the global variable sub_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sub_name
+        @sub_name ||= ENV.fetch('ORDER_MANAGEMENT_SUB_NAME')
+      end
+
+      ##
+      # Sets the global variable sub_id
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sub_id
+        @sub_id ||= ENV.fetch('ORDER_MANAGEMENT_ZUORA_ID')
+      end
+
+      ##
+      # Sets the global variable start_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.start_date
+        @start_date ||= ENV.fetch('ORDER_MANAGEMENT_START_DATE')
+      end
+
+      ##
+      # Sets the global variable end_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.end_date
+        @end_date ||= ENV.fetch('ORDER_MANAGEMENT_END_DATE')
+      end
+
+      ##
+      # Sets the global variable current
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current
+        @current ||= ENV.fetch('ORDER_MANAGEMENT_SEATS')
+      end
+
+      ##
+      # Sets the global variable previous
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.previous
+        @previous ||= ENV.fetch('ORDER_MANAGEMENT_PREVIOUS')
+      end
+
+      ##
+      # Sets the global variable trueup
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.trueup
+        @trueup ||= ENV.fetch('ORDER_MANAGEMENT_TRUEUPS')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('ORDER_MANAGEMENT_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable plan
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.plan
+        @plan ||= ENV.fetch('ORDER_MANAGEMENT_PLAN')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Order Management.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>
+              Contact's email: #{contact_email}
+              <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{contact_email}" target='_blank'>(Zuora Search)</a>
+              <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{contact_email}" target='_blank'>(Portal Search)</a>
+            </li>
+            <li>Contact's company: #{company}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}</li>
+            <li>Subscription name: #{sub_name}</li>
+            <li>Subscription ID: #{sub_id}</li>
+            <li>Start date: #{start_date}</li>
+            <li>End date: #{end_date}</li>
+            <li>User count: #{current}</li>
+            <li>Previous user count: #{previous}</li>
+            <li>True-up count: #{trueup}</li>
+            <li>Plan: #{plan}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/global_ir_other.rb

@@ -0,0 +1,137 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIROther within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIROther < Readiness::Client
+      ##
+      # Process a Global Internal Request Other request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - Other (nothing else fits the request)'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_internal_request_other]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_other' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('OTHER_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Other (nothing else fits the request).
+          </p>
+          <p>
+            #{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}
+          </p>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end