gitlab_support_readiness 1.0.41 → 1.0.43

data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb

@@ -0,0 +1,214 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class SARequestForSupport within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class SARequestForSupport < Readiness::Client
+      ##
+      # Process a SA Request for Support request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Support Internal Request - SA - Request for Support'
+        ticket.tags = %w[support_internal_request support_valid_request support_ir_sa_request_for_support]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 12829030177948
+        ticket.custom_fields = [
+          { id: 4414446722578, value: '' },
+          { id: 360020614420,  value: 'aof_other' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: region_string },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: severity },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: request_priority },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Return the string to use for the region field
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.region_string
+        case region
+        when 'AMER'
+          'americas__usa'
+        when 'APAC'
+          'asia_pacific'
+        when 'EMEA'
+          'europe__middle_east__africa'
+        else
+          'all_regions'
+        end
+      end
+
+      ##
+      # Return the string to use for the severity field
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.severity
+        case request_priority
+        when 'urgent'
+          'sev1'
+        when 'high'
+          'sev2'
+        when 'medium'
+          'sev3'
+        when 'low'
+          'sev4'
+        end
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_URGENCY')
+      end
+
+      ##
+      # Sets the global variable region
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.region
+        @region ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_REGION')
+      end
+
+      ##
+      # Sets the global variable slack_url
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.slack_url
+        @slack_url ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_SLACK_URL')
+      end
+
+      ##
+      # Sets the global variable expectations
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.expectations
+        @expectations ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_EXPECTATION')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable sfdc_opportunity
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_opportunity
+        @sfdc_opportunity ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_SFDC_OPPORTUNITY')
+      end
+
+      ##
+      # Sets the global variable collab_project
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.collab_project
+        @collab_project ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_COLLAB_PROJECT')
+      end
+
+      ##
+      # Return the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.body
+        <<~STRING
+          <p>
+            Greetings
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A SA has filed a request for assistance with Support.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li><a href='#{slack_url}' target='_blank'>Slack discussion</a>
+            <li>Preferred Region for Support: #{region}</li>
+            <li>Level of Urgency: #{request_priority}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(sfdc_opportunity)}</li>
+            <li>#{collab_project.empty? ? 'No collaboration project project' | "<a href='#{collab_project}' target='_blank'>Collaboration Project</a>"}</li>
+          </ul>
+          <p>
+            What is expected from Support?
+          </p>
+          <pre>
+            <%= @expectations %>
+          </pre>
+        STRING
+      end
+    end
+  end
+end