gitlab_support_readiness 1.0.41 → 1.0.42

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_scl.rb

@@ -0,0 +1,160 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsSCL within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsSCL < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscriptions Strict Cloud Licensing request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Cloud Licensing exemption'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_scl]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_scl_exemption' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable chattr_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.chattr_link
+        @chattr_link ||= ENV.fetch('USFED_SM_SCL_SFDC_CHATTER')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Cloud Licensing exemption.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_chattr_string(chattr_link)}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_temp.rb

@@ -0,0 +1,219 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsTemp within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsTemp < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscriptions Temp request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Extend an (almost) expired subscription'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_extension]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_sm_temp' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_USFED_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('USFED_SM_LICENSE_TEMP_OPP_LINK')
+      end
+
+      ##
+      # Sets the global variable current
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current
+        @current ||= ENV.fetch('USFED_SM_LICENSE_SEATS')
+      end
+
+      ##
+      # Sets the global variable trueup
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.trueup
+        @trueup ||= ENV.fetch('USFED_SM_LICENSE_TRUEUPS')
+      end
+
+      ##
+      # Sets the global variable plan
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.plan
+        @plan ||= ENV.fetch('USFED_SM_LICENSE_PLAN')
+      end
+
+      ##
+      # Sets the global variable extension_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.extension_date
+        @extension_date ||= ENV.fetch('USFED_SM_LICENSE_EXPIRATION')
+      end
+
+      ##
+      # Sets the global variable reason
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.reason
+        @reason ||= ENV.fetch('USFED_SM_LICENSE_REASON')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Extend an (almost) expired subscription (SM).
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>Contact's company: #{company}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+            <li>Desired expiration date: #{extension_date}</li>
+            <li>Seats needed in temp license: #{current}</li>
+            <li>True-ups needed in temp license: #{trueup}</li>
+            <li>Plan for temp license: #{plan}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+            <li>Reason for extension: #{reason}</li>
+            <li>GitLab Version: #{version}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_edit.rb

@@ -0,0 +1,189 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMTrialsEdit within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMTrialsEdit < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Trials Edit request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Modify an existing trial'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_trial lnr_sm_trial_edit]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_modify_sm_trial' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_USFED_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable license_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.license_link
+        @license_link ||= ENV.fetch('USFED_SM_TRIAL_EDIT_LICENSE')
+      end
+
+      ##
+      # Sets the global variable current
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current
+        @current ||= ENV.fetch('USFED_SM_TRIAL_EDIT_USERS')
+      end
+
+      ##
+      # Sets the global variable plan
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.plan
+        @plan ||= ENV.fetch('USFED_SM_TRIAL_EDIT_PLAN')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings
+          </p>
+          <p>
+            A request has been filed for Modify an existing Self-managed trial.
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>Company: #{company}</li>
+            <li>License link: #{license_link}</li>
+            <li>User count: #{current}</li>
+            <li>Plan: #{plan}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end