gitlab_support_readiness 1.0.41 → 1.0.42

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_did_not_receive.rb

@@ -0,0 +1,162 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsDidNotReceive within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsDidNotReceive < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscriptions Did Not Recieve request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Customer did not receive the license'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_new_contact]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_sm_did_not_receive' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('USFED_SM_LICENSE_DID_NOT_RECEIVE_OPP_LINK')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Customer did not receive the license.
+          </p>
+          <p>
+            Please note we cannot send licenses to anyone other than the account owner. To send it to someone else, please ask the customer to file a ticket so we can go through the contact change process.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_multiyear.rb

@@ -0,0 +1,159 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsMultiyear within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsMultiyear < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscriptions Multiyear request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Multi-year license needs to be generated'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_multiyear_license]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_sm_multiyear' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('USFED_SM_LICENSE_MULTIYEAR_OPP_LINK')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Multi-year license needs to be generated.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact name:#{contact_name}</li>
+            <li>Contact email:#{contact_email}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_nfr.rb

@@ -0,0 +1,196 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsNFR within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsNFR < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscriptions NFR request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        unless zd_user.tags.include? 'partner_support_agent'
+          Readiness::SupportSuperFormProcessor::Shared.not_partner_support_member(requester_email)
+        end
+        if current.to_i > 25 || Date.parse(license_end_date) > (Date.today + 1.years)
+          Readiness::SupportSuperFormProcessor::Shared.invalid_nfr_request(requester_email)
+        end
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - NFR license request'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_nfr]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_sm_nfr' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_USFED_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable license_end_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.license_end_date
+        @license_end_date ||= ENV.fetch('USFED_SM_NFR_LICENSE_END_DATE')
+      end
+
+      ##
+      # Sets the global variable current
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current
+        @current ||= ENV.fetch('USFED_SM_NFR_LICENSE_USERS')
+      end
+
+      ##
+      # Sets the global variable plan
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.plan
+        @plan ||= ENV.fetch('USFED_SM_NFR_LICENSE_PLAN')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Self-managed NFR license request.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>Contact's company: #{company}</li>
+            <li>License end date: #{license_end_date}</li>
+            <li>User count: #{current}</li>
+            <li>Plan: #{plan}</li>
+            <li>Trial: Yes</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_resend.rb

@@ -0,0 +1,159 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class USGovIRSMSubscriptionsResend within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class USGovIRSMSubscriptionsResend < Readiness::Client
+      ##
+      # Process a US Government Internal Request Self-Managed Subscription Resend request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.requester_id = zd_user.id
+        ticket.submitter_id = zd_user.id
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Customer needs the license resent to a new person'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_receive_error]
+        ticket.priority = 'normal'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360001803151
+        ticket.custom_fields = [
+          { id: 11717320292244, value: 'ir_sm_resend' },
+          { id: 11717222771604,  value: zd_user.email }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_USFED_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_USFED_EMAIL')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('USFED_SM_LICENSE_RESEND_OPP_LINK')
+      end
+
+      ##
+      # Sets the global variable sfdc_account
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account
+        @sfdc_account ||= ENV.fetch('INTERNAL_REQUEST_USFED_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.version
+        @version ||= ENV.fetch('INTERNAL_REQUEST_USFED_VERSION')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            A request has been filed for Customer needs the license resent to a new person.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>Contact's email: #{contact_email}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+            <li>GitLab Version: #{version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end