gitlab_support_readiness 1.0.143 → 1.1.0

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Files changed (51) hide show
  1. checksums.yaml +4 -4
  2. data/lib/support_readiness/salesforce/client.rb +1 -0
  3. data/lib/support_readiness/support_super_form_processor/disable_us_government.rb +6 -2
  4. data/lib/support_readiness/support_super_form_processor/enable_us_government.rb +6 -2
  5. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_billing_entity_change.rb +33 -17
  6. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_extension.rb +33 -17
  7. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_investigate.rb +33 -17
  8. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_link.rb +33 -17
  9. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_nfr.rb +33 -17
  10. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_reset_seat_qsr.rb +33 -17
  11. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_edit.rb +33 -17
  12. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_extension.rb +33 -17
  13. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_over_plan.rb +33 -17
  14. data/lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb +33 -17
  15. data/lib/support_readiness/support_super_form_processor/global_ir_oem_license.rb +33 -17
  16. data/lib/support_readiness/support_super_form_processor/global_ir_order_management.rb +33 -17
  17. data/lib/support_readiness/support_super_form_processor/global_ir_other.rb +33 -17
  18. data/lib/support_readiness/support_super_form_processor/global_ir_provison_failure.rb +33 -17
  19. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_did_not_receive.rb +33 -17
  20. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_multiyear.rb +33 -17
  21. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_nfr.rb +33 -17
  22. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_resend.rb +33 -17
  23. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_scl.rb +33 -17
  24. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_temp.rb +33 -17
  25. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_edit.rb +33 -17
  26. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_extension.rb +33 -17
  27. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_new.rb +33 -17
  28. data/lib/support_readiness/support_super_form_processor/global_ir_wider_community_license.rb +33 -17
  29. data/lib/support_readiness/support_super_form_processor/global_set_org_ase.rb +1 -1
  30. data/lib/support_readiness/support_super_form_processor/gratis_request.rb +28 -14
  31. data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb +33 -16
  32. data/lib/support_readiness/support_super_form_processor/team_member_license.rb +6 -2
  33. data/lib/support_readiness/support_super_form_processor/usgov_ir_order_management.rb +9 -4
  34. data/lib/support_readiness/support_super_form_processor/usgov_ir_other.rb +9 -4
  35. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_did_not_receive.rb +9 -4
  36. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_multiyear.rb +9 -4
  37. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_nfr.rb +9 -4
  38. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_resend.rb +9 -4
  39. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_scl.rb +9 -4
  40. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_temp.rb +9 -4
  41. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_edit.rb +9 -4
  42. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_extension.rb +9 -4
  43. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_new.rb +9 -4
  44. data/lib/support_readiness/support_super_form_processor/usgov_set_org_ase.rb +1 -1
  45. data/lib/support_readiness/ticket_processor/account_blocked.rb +18 -8
  46. data/lib/support_readiness/ticket_processor/email_suppressions.rb +7 -4
  47. data/lib/support_readiness/ticket_processor/locked_account.rb +3 -1
  48. data/lib/support_readiness/ticket_processor/namesquatting.rb +7 -5
  49. data/lib/support_readiness/ticket_processor/organization_notes.rb +10 -2
  50. data/lib/support_readiness/ticket_processor/weighting.rb +17 -8
  51. metadata +2 -2
data/lib/support_readiness/support_super_form_processor/global_ir_wider_community_license.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  if Date.parse(expiration) > (Date.today + 3.months) && requester_email == approver
@@ -28,31 +45,30 @@ module Readiness
28
45
  ticket.email_ccs = [
29
46
  { user_id: zd_user.id }
30
47
  ]
31
- ticket.requester_id = 379855863520
32
- ticket.submitter_id = 379855863520
48
+ ticket.requester_id = end_user.id
49
+ ticket.submitter_id = end_user.id
33
50
  ticket.comment = { html_body: body }
34
51
  ticket.subject = 'Internal Request - SM - Wider Community License'
35
52
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_community_license]
36
53
  ticket.priority = request_priority
37
54
  ticket.status = 'new'
38
- ticket.ticket_form_id = 360000071293
55
+ ticket.ticket_form_id = @lnr_form.id
39
56
  ticket.custom_fields = [
40
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
41
- { id: 360020614420, value: 'aof_lnr' },
42
- { id: 360020735259, value: 'stage-frt' },
43
- { id: 360018253094, value: 'all_regions' },
44
- { id: 360004394559, value: 'free_plan' },
45
- { id: 360005183820, value: zd_user.name },
46
- { id: 360005248219, value: zd_user.email },
47
- { id: 360020735319, value: 'sev3' },
48
- { id: 360020288373, value: '0' },
49
- { id: 360014776453, value: 'medium' },
50
- { id: 6978426204828, value: 'ir_wcl' },
51
- { id: 6978366086428, value: zd_user.email },
52
- { id: 45195248, value: 'created_by_agent' }
57
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
58
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
59
+ { id: @prfs_field.id, value: 'all_regions' },
60
+ { id: @plan_field.id, value: 'free_plan' },
61
+ { id: @sales_name_field.id, value: zd_user.name },
62
+ { id: @sales_email_field.id, value: zd_user.email },
63
+ { id: @severity_field.id, value: 'sev3' },
64
+ { id: @arr_field.id, value: '0' },
65
+ { id: @priority_field.id, value: 'medium' },
66
+ { id: @ir_category_field.id, value: 'ir_wcl' },
67
+ { id: @ir_submitter_field.id, value: zd_user.email },
68
+ { id: @channel_field.id, value: 'created_by_agent' }
53
69
  ]
54
70
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
55
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
71
+ puts "Ticket created: #{create.id}"
56
72
  end
57
73
 
58
74
  ##
data/lib/support_readiness/support_super_form_processor/global_set_org_ase.rb CHANGED
@@ -107,7 +107,7 @@ module Readiness
107
107
  return false if agent.is_a? Hash
108
108
  return false if agent.role == 'end-user'
109
109
  return false if agent.suspended
110
- return false if agent.custom_role_id == 360004984553
110
+ return false unless [360004984553, 12510471332508].include? agent.custom_role_id
111
111
 
112
112
  true
113
113
  end
data/lib/support_readiness/support_super_form_processor/gratis_request.rb CHANGED
@@ -15,9 +15,23 @@ module Readiness
15
15
  #
16
16
  # @author Jason Colyer
17
17
  # @since 1.0.51
18
- def self.process!(sfdc_client, zendesk_client)
18
+ def self.process!(sfdc_client, zendesk_client, sandbox = false)
19
19
  @sfdc_client = sfdc_client
20
20
  @zendesk_client = zendesk_client
21
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
22
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
23
+ @support_ir_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'Support Internal Request', @ticket_forms)
24
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
25
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
26
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
27
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
28
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
29
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
30
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
31
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
32
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
33
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
34
+ @ir_sfdc_id_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR SFDC ID', @ticket_fields)
21
35
  zd_user
22
36
  ticket = Readiness::Zendesk::Tickets.new
23
37
  ticket.email_ccs = [
@@ -29,22 +43,22 @@ module Readiness
29
43
  ticket.tags = %w[support_gratis_request manual_support_upgrade]
30
44
  ticket.priority = 'medium'
31
45
  ticket.status = 'new'
32
- ticket.ticket_form_id = 12829030177948
46
+ ticket.ticket_form_id = @support_ir_form.id
33
47
  ticket.custom_fields = [
34
- { id: 360020614420, value: 'aof_other' },
35
- { id: 360020735259, value: 'stage-frt' },
36
- { id: 360004394559, value: 'free_plan' },
37
- { id: 360005183820, value: zd_user.name },
38
- { id: 360005248219, value: zd_user.email },
39
- { id: 360020735319, value: 'medium' },
40
- { id: 360020288373, value: ticket_arr },
41
- { id: 360014776453, value: 'medium' },
42
- { id: 45195248, value: 'created_by_agent' },
43
- { id: 360018253094, value: region },
44
- { id: 6978327875612, value: opportunity_link.split('/')[-2] }
48
+ { id: @area_of_focus_field.id, value: 'aof_other' },
49
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
50
+ { id: @plan_field.id, value: 'free_plan' },
51
+ { id: @sales_name_field.id, value: zd_user.name },
52
+ { id: @sales_email_field.id, value: zd_user.email },
53
+ { id: @severity_field.id, value: 'medium' },
54
+ { id: @arr_field.id, value: ticket_arr },
55
+ { id: @priority_field.id, value: 'medium' },
56
+ { id: @channel_field.id, value: 'created_by_agent' },
57
+ { id: @prfs_field.id, value: region },
58
+ { id: @ir_sfdc_id_field.id, value: opportunity_link.split('/')[-2] }
45
59
  ]
46
60
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
47
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
61
+ puts "Ticket created: #{create.id}"
48
62
  end
49
63
 
50
64
  ##
data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb CHANGED
@@ -15,40 +15,57 @@ module Readiness
15
15
  #
16
16
  # @author Jason Colyer
17
17
  # @since 1.0.42
18
- def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
18
+ def self.process!(gitlab_client, gitlab_admin_client, zendesk_client, sandbox = false)
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @support_ir_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'Support Internal Request', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
22
35
  requester
23
36
  zd_user
24
37
  ticket = Readiness::Zendesk::Tickets.new
25
38
  ticket.email_ccs = [
26
39
  { user_id: zd_user.id }
27
40
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
41
+ if sandbox
42
+ ticket.requester_id = 12816218763676
43
+ ticket.submitter_id = 12816218763676
44
+ else
45
+ ticket.requester_id = 379855863520
46
+ ticket.submitter_id = 379855863520
47
+ end
30
48
  ticket.comment = { html_body: body }
31
49
  ticket.subject = ticket_subject
32
50
  ticket.tags = %w[support_internal_request support_valid_request support_ir_sa_request_for_support]
33
51
  ticket.tags.push("support_internal_request_category_#{category}")
34
52
  ticket.priority = request_priority
35
53
  ticket.status = 'new'
36
- ticket.ticket_form_id = 12829030177948
54
+ ticket.ticket_form_id = @support_ir_form.id
37
55
  ticket.custom_fields = [
38
- { id: 4414446722578, value: '' },
39
- { id: 360020614420, value: 'aof_other' },
40
- { id: 360020735259, value: 'stage-frt' },
41
- { id: 360018253094, value: region_string },
42
- { id: 360004394559, value: 'free_plan' },
43
- { id: 360005183820, value: zd_user.name },
44
- { id: 360005248219, value: zd_user.email },
45
- { id: 360020735319, value: severity },
46
- { id: 360020288373, value: '0' },
47
- { id: 360014776453, value: request_priority },
48
- { id: 45195248, value: 'created_by_agent' }
56
+ { id: @area_of_focus_field.id, value: 'aof_other' },
57
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
58
+ { id: @prfs_field.id, value: region_string },
59
+ { id: @plan_field.id, value: 'free_plan' },
60
+ { id: @sales_name_field.id, value: zd_user.name },
61
+ { id: @sales_email_field.id, value: zd_user.email },
62
+ { id: @severity_field.id, value: severity },
63
+ { id: @arr_field.id, value: '0' },
64
+ { id: @priority_field.id, value: request_priority },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
49
66
  ]
50
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
51
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
52
69
  end
53
70
 
54
71
  ##
data/lib/support_readiness/support_super_form_processor/team_member_license.rb CHANGED
@@ -15,12 +15,16 @@ module Readiness
15
15
  #
16
16
  # @author Jason Colyer
17
17
  # @since 1.0.42
18
- def self.process!(client, admin_client)
18
+ def self.process!(client, admin_client, sandbox = false)
19
19
  @gitlab_client = client
20
20
  @gitlab_admin_client = admin_client
21
21
  requester
22
22
  issue = Readiness::GitLab::Issues.new
23
- issue.title = "GitLab Team Member License request - #{requester.name}"
23
+ if sandbox
24
+ issue.title = "[SANDBOX REQUEST] GitLab Team Member License request - #{requester.name}"
25
+ else
26
+ issue.title = "GitLab Team Member License request - #{requester.name}"
27
+ end
24
28
  issue.description = team_member_license_message
25
29
  create = Readiness::GitLab::Issues.create!(@gitlab_client, project, issue)
26
30
  puts "Issue created: #{create.web_url}"
data/lib/support_readiness/support_super_form_processor/usgov_ir_order_management.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  unless zd_user.tags.include? 'order_management_team'
@@ -32,13 +37,13 @@ module Readiness
32
37
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_order_management]
33
38
  ticket.priority = 'normal'
34
39
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360001803151
40
+ ticket.ticket_form_id = @license_issue_form.id
36
41
  ticket.custom_fields = [
37
- { id: 11717320292244, value: 'ir_order_management' },
38
- { id: 11717222771604, value: zd_user.email }
42
+ { id: @ir_category_field.id, value: 'ir_order_management' },
43
+ { id: @ir_submitter_field.id, value: zd_user.email }
39
44
  ]
40
45
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
41
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
46
+ puts "Ticket created: #{create.id}"
42
47
  end
43
48
 
44
49
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_other.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_internal_request_other]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_other' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_other' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_did_not_receive.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_new_contact]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_sm_did_not_receive' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_sm_did_not_receive' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_multiyear.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_multiyear_license]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_sm_multiyear' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_sm_multiyear' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_nfr.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  unless zd_user.tags.include? 'partner_support_agent'
@@ -35,13 +40,13 @@ module Readiness
35
40
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_nfr]
36
41
  ticket.priority = 'normal'
37
42
  ticket.status = 'new'
38
- ticket.ticket_form_id = 360001803151
43
+ ticket.ticket_form_id = @license_issue_form.id
39
44
  ticket.custom_fields = [
40
- { id: 11717320292244, value: 'ir_sm_nfr' },
41
- { id: 11717222771604, value: zd_user.email }
45
+ { id: @ir_category_field.id, value: 'ir_sm_nfr' },
46
+ { id: @ir_submitter_field.id, value: zd_user.email }
42
47
  ]
43
48
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
44
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
49
+ puts "Ticket created: #{create.id}"
45
50
  end
46
51
 
47
52
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_resend.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_receive_error]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_sm_resend' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_sm_resend' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_scl.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_scl]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_scl_exemption' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_scl_exemption' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_temp.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_extension]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_sm_temp' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_sm_temp' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_edit.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_trial lnr_sm_trial_edit]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_modify_sm_trial' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_modify_sm_trial' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_extension.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_trial lnr_sm_trial_extension]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_extend_sm_trial' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_extend_sm_trial' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_new.rb CHANGED
@@ -19,6 +19,11 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @license_issue_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'License Issue', @ticket_forms)
25
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
26
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
22
27
  requester
23
28
  zd_user
24
29
  ticket = Readiness::Zendesk::Tickets.new
@@ -29,13 +34,13 @@ module Readiness
29
34
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_trial lnr_sm_trial_new]
30
35
  ticket.priority = 'normal'
31
36
  ticket.status = 'new'
32
- ticket.ticket_form_id = 360001803151
37
+ ticket.ticket_form_id = @license_issue_form.id
33
38
  ticket.custom_fields = [
34
- { id: 11717320292244, value: 'ir_issues_sm_trial' },
35
- { id: 11717222771604, value: zd_user.email }
39
+ { id: @ir_category_field.id, value: 'ir_issues_sm_trial' },
40
+ { id: @ir_submitter_field.id, value: zd_user.email }
36
41
  ]
37
42
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
38
- puts "Ticket created: https://gitlab-federal-support.zendesk.com/agent/tickets/#{create.id}"
43
+ puts "Ticket created: #{create.id}"
39
44
  end
40
45
 
41
46
  ##
data/lib/support_readiness/support_super_form_processor/usgov_set_org_ase.rb CHANGED
@@ -109,7 +109,7 @@ module Readiness
109
109
  return false if agent.is_a? Hash
110
110
  return false if agent.role == 'end-user'
111
111
  return false if agent.suspended
112
- return false if agent.custom_role_id == 360008074111
112
+ return false unless [360008074111, 360009109092].include? agent.custom_role_id
113
113
 
114
114
  true
115
115
  end