gitlab_support_readiness 1.0.143 → 1.1.0

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Files changed (51) hide show
  1. checksums.yaml +4 -4
  2. data/lib/support_readiness/salesforce/client.rb +1 -0
  3. data/lib/support_readiness/support_super_form_processor/disable_us_government.rb +6 -2
  4. data/lib/support_readiness/support_super_form_processor/enable_us_government.rb +6 -2
  5. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_billing_entity_change.rb +33 -17
  6. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_extension.rb +33 -17
  7. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_investigate.rb +33 -17
  8. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_link.rb +33 -17
  9. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_nfr.rb +33 -17
  10. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_reset_seat_qsr.rb +33 -17
  11. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_edit.rb +33 -17
  12. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_extension.rb +33 -17
  13. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_over_plan.rb +33 -17
  14. data/lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb +33 -17
  15. data/lib/support_readiness/support_super_form_processor/global_ir_oem_license.rb +33 -17
  16. data/lib/support_readiness/support_super_form_processor/global_ir_order_management.rb +33 -17
  17. data/lib/support_readiness/support_super_form_processor/global_ir_other.rb +33 -17
  18. data/lib/support_readiness/support_super_form_processor/global_ir_provison_failure.rb +33 -17
  19. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_did_not_receive.rb +33 -17
  20. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_multiyear.rb +33 -17
  21. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_nfr.rb +33 -17
  22. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_resend.rb +33 -17
  23. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_scl.rb +33 -17
  24. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_temp.rb +33 -17
  25. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_edit.rb +33 -17
  26. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_extension.rb +33 -17
  27. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_new.rb +33 -17
  28. data/lib/support_readiness/support_super_form_processor/global_ir_wider_community_license.rb +33 -17
  29. data/lib/support_readiness/support_super_form_processor/global_set_org_ase.rb +1 -1
  30. data/lib/support_readiness/support_super_form_processor/gratis_request.rb +28 -14
  31. data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb +33 -16
  32. data/lib/support_readiness/support_super_form_processor/team_member_license.rb +6 -2
  33. data/lib/support_readiness/support_super_form_processor/usgov_ir_order_management.rb +9 -4
  34. data/lib/support_readiness/support_super_form_processor/usgov_ir_other.rb +9 -4
  35. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_did_not_receive.rb +9 -4
  36. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_multiyear.rb +9 -4
  37. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_nfr.rb +9 -4
  38. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_resend.rb +9 -4
  39. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_scl.rb +9 -4
  40. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_temp.rb +9 -4
  41. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_edit.rb +9 -4
  42. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_extension.rb +9 -4
  43. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_new.rb +9 -4
  44. data/lib/support_readiness/support_super_form_processor/usgov_set_org_ase.rb +1 -1
  45. data/lib/support_readiness/ticket_processor/account_blocked.rb +18 -8
  46. data/lib/support_readiness/ticket_processor/email_suppressions.rb +7 -4
  47. data/lib/support_readiness/ticket_processor/locked_account.rb +3 -1
  48. data/lib/support_readiness/ticket_processor/namesquatting.rb +7 -5
  49. data/lib/support_readiness/ticket_processor/organization_notes.rb +10 -2
  50. data/lib/support_readiness/ticket_processor/weighting.rb +17 -8
  51. metadata +2 -2
checksums.yaml CHANGED
@@ -1,7 +1,7 @@
1
1
  ---
2
2
  SHA256:
3
- metadata.gz: dedb582b95b197cbe938018b3a64bb78a1a399974d4273355856e1797f9c94d2
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- data.tar.gz: 50a7ceaf1991b77173d29eba8f6e89e7452d3fd9dbb6a88696cf9486787e0dd4
3
+ metadata.gz: 63a75c453f23a96ed934e9e0ac26a01db51089bebb7c9f4c95def317ef47adad
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+ data.tar.gz: 5dac0162f46234391fbb75512d58e83c20d5b12dcea71bd15a1660cd60fb3040
5
5
  SHA512:
6
- metadata.gz: ccaedb12e0c2e5da91bff5496ad5c26044dcc6d717e8b7824718e91f986c5783554ff85469697216b1b6baf7928104844aab07d6d9ca9e5eb4dc96f8981a9813
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- data.tar.gz: 657dcbf6fbbac1460918b2f08e158f89b6f5107dfb115ced2d82074c959a004265ae5047ffb636238023a1f2790b9e53aa7ac1d58992f470f93ae8695339c27b
6
+ metadata.gz: 71d333a5c8972db1353e9842fa0e6f2b861c8d4be861fda0227b470a400b956d6ce09cb35922096a0447410c9acdca2a0ec269166be966ce593537c7de75140c
7
+ data.tar.gz: 1cd5fb76fa4d29615230f567e6650f1fa1e95a19f6b0eeb9a29d303f07f19c75bbb3db14f5e609e809e9832a85f1265ac5952c099a70a5758236216dbc440fe1
data/lib/support_readiness/salesforce/client.rb CHANGED
@@ -54,6 +54,7 @@ module Readiness
54
54
  api_version: config.api_version,
55
55
  client_id: config.client_id,
56
56
  client_secret: config.client_secret,
57
+ host: config.host,
57
58
  password: config.password,
58
59
  security_token: config.security_token,
59
60
  username: config.username
data/lib/support_readiness/support_super_form_processor/disable_us_government.rb CHANGED
@@ -15,7 +15,7 @@ module Readiness
15
15
  #
16
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  # @author Jason Colyer
17
17
  # @since 1.0.97
18
- def self.process!(gitlab_client, gitlab_admin_client, zendesk_client, sfdc_client)
18
+ def self.process!(gitlab_client, gitlab_admin_client, zendesk_client, sfdc_client, sandbox = false)
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
@@ -27,7 +27,11 @@ module Readiness
27
27
  Readiness::SupportSuperFormProcessor::Shared.invalid_enable_usgov(requester, errors)
28
28
  end
29
29
  issue = Readiness::GitLab::Issues.new
30
- issue.title = 'Remove US Government Support exception'
30
+ if sandbox
31
+ issue.title = '[SANDBOX REQUEST] Remove US Government Support exception'
32
+ else
33
+ issue.title = 'Remove US Government Support exception'
34
+ end
31
35
  issue.description = message
32
36
  create = Readiness::GitLab::Issues.create!(@gitlab_client, project, issue)
33
37
  puts "Issue created: #{create.web_url}"
data/lib/support_readiness/support_super_form_processor/enable_us_government.rb CHANGED
@@ -15,7 +15,7 @@ module Readiness
15
15
  #
16
16
  # @author Jason Colyer
17
17
  # @since 1.0.42
18
- def self.process!(gitlab_client, gitlab_admin_client, zendesk_client, sfdc_client)
18
+ def self.process!(gitlab_client, gitlab_admin_client, zendesk_client, sfdc_client, sandbox = false)
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
@@ -27,7 +27,11 @@ module Readiness
27
27
  Readiness::SupportSuperFormProcessor::Shared.invalid_enable_usgov(requester, errors)
28
28
  end
29
29
  issue = Readiness::GitLab::Issues.new
30
- issue.title = 'Add US Government Support exception'
30
+ if sandbox
31
+ issue.title = '[SANDBOX REQUEST] Add US Government Support exception'
32
+ else
33
+ issue.title = 'Add US Government Support exception'
34
+ end
31
35
  issue.description = message
32
36
  create = Readiness::GitLab::Issues.create!(@gitlab_client, project, issue)
33
37
  puts "Issue created: #{create.web_url}"
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_billing_entity_change.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - GitLab.com - Billing Entity change'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_billing_entity_change]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_billing_entity_change' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_billing_entity_change' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_extension.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - GitLab.com - Extend an (almost) expired subscription'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_subscription lnr_saas_sub_extension]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_extend_saas_sub' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_extend_saas_sub' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_investigate.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - GitLab.com - Investigate incorrect subscription info'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_subscription lnr_saas_sub_issue]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_issues_saas_sub' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_issues_saas_sub' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_link.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - GitLab.com - Link subscription to namespace'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_subscription lnr_saas_sub_link]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_link_sub' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_link_sub' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_nfr.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless zd_user.tags.include? 'partner_support_agent'
@@ -35,31 +52,30 @@ module Readiness
35
52
  ticket.email_ccs = [
36
53
  { user_id: zd_user.id }
37
54
  ]
38
- ticket.requester_id = 379855863520
39
- ticket.submitter_id = 379855863520
55
+ ticket.requester_id = end_user.id
56
+ ticket.submitter_id = end_user.id
40
57
  ticket.comment = { html_body: body }
41
58
  ticket.subject = 'Internal Request - GitLab.com - NFR license request'
42
59
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_nfr]
43
60
  ticket.priority = request_priority
44
61
  ticket.status = 'new'
45
- ticket.ticket_form_id = 360000071293
62
+ ticket.ticket_form_id = @lnr_form.id
46
63
  ticket.custom_fields = [
47
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
48
- { id: 360020614420, value: 'aof_lnr' },
49
- { id: 360020735259, value: 'stage-frt' },
50
- { id: 360018253094, value: 'all_regions' },
51
- { id: 360004394559, value: 'free_plan' },
52
- { id: 360005183820, value: zd_user.name },
53
- { id: 360005248219, value: zd_user.email },
54
- { id: 360020735319, value: 'sev3' },
55
- { id: 360020288373, value: '0' },
56
- { id: 360014776453, value: 'medium' },
57
- { id: 6978426204828, value: 'ir_saas_nfr' },
58
- { id: 6978366086428, value: zd_user.email },
59
- { id: 45195248, value: 'created_by_agent' }
64
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
65
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
66
+ { id: @prfs_field.id, value: 'all_regions' },
67
+ { id: @plan_field.id, value: 'free_plan' },
68
+ { id: @sales_name_field.id, value: zd_user.name },
69
+ { id: @sales_email_field.id, value: zd_user.email },
70
+ { id: @severity_field.id, value: 'sev3' },
71
+ { id: @arr_field.id, value: '0' },
72
+ { id: @priority_field.id, value: 'medium' },
73
+ { id: @ir_category_field.id, value: 'ir_saas_nfr' },
74
+ { id: @ir_submitter_field.id, value: zd_user.email },
75
+ { id: @channel_field.id, value: 'created_by_agent' }
60
76
  ]
61
77
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
62
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
78
+ puts "Ticket created: #{create.id}"
63
79
  end
64
80
 
65
81
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_reset_seat_qsr.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - GitLab.com - Reset max seats for QSR'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_subscription lnr_saas_sub_qsr_reset]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_reset_qsr' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_reset_qsr' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_edit.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless Readiness::SupportSuperFormProcessor::Shared.namespace_exists?(@gitlab_admin_client, namespace_provided)
@@ -29,31 +46,30 @@ module Readiness
29
46
  ticket.email_ccs = [
30
47
  { user_id: zd_user.id }
31
48
  ]
32
- ticket.requester_id = 379855863520
33
- ticket.submitter_id = 379855863520
49
+ ticket.requester_id = end_user.id
50
+ ticket.submitter_id = end_user.id
34
51
  ticket.comment = { html_body: body }
35
52
  ticket.subject = 'Internal Request - gitlab.com - Change existing gitlab.com trial plan'
36
53
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_saas_trial lnr_saas_trial_edit]
37
54
  ticket.priority = request_priority
38
55
  ticket.status = 'new'
39
- ticket.ticket_form_id = 360000071293
56
+ ticket.ticket_form_id = @lnr_form.id
40
57
  ticket.custom_fields = [
41
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
42
- { id: 360020614420, value: 'aof_lnr' },
43
- { id: 360020735259, value: 'stage-frt' },
44
- { id: 360018253094, value: 'all_regions' },
45
- { id: 360004394559, value: 'free_plan' },
46
- { id: 360005183820, value: zd_user.name },
47
- { id: 360005248219, value: zd_user.email },
48
- { id: 360020735319, value: 'sev3' },
49
- { id: 360020288373, value: '0' },
50
- { id: 360014776453, value: 'medium' },
51
- { id: 6978426204828, value: 'ir_link_sub' },
52
- { id: 6978366086428, value: zd_user.email },
53
- { id: 45195248, value: 'created_by_agent' }
58
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
59
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
60
+ { id: @prfs_field.id, value: 'all_regions' },
61
+ { id: @plan_field.id, value: 'free_plan' },
62
+ { id: @sales_name_field.id, value: zd_user.name },
63
+ { id: @sales_email_field.id, value: zd_user.email },
64
+ { id: @severity_field.id, value: 'sev3' },
65
+ { id: @arr_field.id, value: '0' },
66
+ { id: @priority_field.id, value: 'medium' },
67
+ { id: @ir_category_field.id, value: 'ir_link_sub' },
68
+ { id: @ir_submitter_field.id, value: zd_user.email },
69
+ { id: @channel_field.id, value: 'created_by_agent' }
54
70
  ]
55
71
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
56
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
72
+ puts "Ticket created: #{create.id}"
57
73
  end
58
74
 
59
75
  ##