fiddler 0.0.1 → 1.0.1
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- data/README.md +70 -0
- data/lib/fiddler.rb +5 -1
- data/lib/fiddler/attachment.rb +142 -0
- data/lib/fiddler/configuration.rb +7 -2
- data/lib/fiddler/connection_manager.rb +62 -20
- data/lib/fiddler/errors.rb +1 -0
- data/lib/fiddler/extensions.rb +2 -0
- data/lib/fiddler/extensions/file.rb +5 -0
- data/lib/fiddler/extensions/hash.rb +15 -0
- data/lib/fiddler/formatters/base_formatter.rb +3 -0
- data/lib/fiddler/formatters/search_request_formatter.rb +2 -2
- data/lib/fiddler/history.rb +32 -0
- data/lib/fiddler/parsers.rb +3 -1
- data/lib/fiddler/parsers/attachment_parser.rb +54 -0
- data/lib/fiddler/parsers/base_parser.rb +41 -3
- data/lib/fiddler/parsers/history_parser.rb +72 -0
- data/lib/fiddler/parsers/ticket_parser.rb +52 -21
- data/lib/fiddler/ticket.rb +141 -43
- data/lib/fiddler/version.rb +1 -1
- data/spec/attachment_spec.rb +26 -0
- data/spec/cassettes/change-ownership-take.yml +98 -0
- data/spec/cassettes/get-tickets.yml +89087 -0
- data/spec/cassettes/reply-to-tickets.yml +232 -0
- data/spec/cassettes/root-request.yml +79 -0
- data/spec/cassettes/search-tickets.yml +38249 -0
- data/spec/cassettes/ticket-histories-count.yml +2195 -0
- data/spec/cassettes/ticket-histories.yml +954 -0
- data/spec/connection_manager_spec.rb +5 -1
- data/spec/formatters/search_request_formatter_spec.rb +13 -0
- data/spec/parsers/attachment_parser_spec.rb +29 -0
- data/spec/parsers/base_parser_spec.rb +16 -0
- data/spec/parsers/history_parser_spec.rb +32 -0
- data/spec/parsers/ticket_parser_spec.rb +5 -1
- data/spec/spec_helper.rb +9 -0
- data/spec/ticket_spec.rb +188 -6
- metadata +80 -9
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http_interactions:
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- request:
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method: get
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uri: http://ticketsdev.cybersecure.local/rt/REST/1.0/ticket/4101/history/id/73108?
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body:
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string: ""
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headers:
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Cookie:
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- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f
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response:
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status:
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code: 200
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message: OK
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headers:
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Date:
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- Wed, 12 Dec 2012 02:12:43 GMT
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Server:
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- Apache/2.2.22 (Ubuntu)
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Set-Cookie:
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- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f; path=/rt
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X-Frame-Options:
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body:
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string: |+
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RT/4.0.4 200 Ok
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# 83/83 (id/73108/total)
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id: 73108
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Ticket: 4101
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TimeTaken: 0
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Type: Create
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Field:
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OldValue:
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Data:
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Description: Ticket created by jais.cheema
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Content: 1. tmg1 - only C drive upto date.
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2. tmgts1 - About a month behind.
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According to Andrew they have some kind of spooling happening on C drive which
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is the cause of the massive incrementals.
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Creator: jais.cheema
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Created: 2012-07-13 06:26:51
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Attachments:
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44672: untitled (228b)
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http_version:
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recorded_at: Wed, 12 Dec 2012 02:12:55 GMT
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- request:
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method: get
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uri: http://ticketsdev.cybersecure.local/rt/REST/1.0/ticket/4200/history?
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body:
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string: ""
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headers:
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Cookie:
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- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f
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response:
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status:
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code: 200
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message: OK
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headers:
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Date:
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- Wed, 12 Dec 2012 02:12:43 GMT
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- Apache/2.2.22 (Ubuntu)
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Set-Cookie:
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- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f; path=/rt
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body:
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string: |+
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RT/4.0.4 200 Ok
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# 39/39 (id/75250/total)
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id: 75250
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Ticket: 4200
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TimeTaken: 0
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Type: Create
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Field:
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OldValue:
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NewValue:
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Data:
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Description: Ticket created by jais.cheema
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Content: Please charge Provision for a seeding drive.
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Creator: jais.cheema
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Created: 2012-07-27 00:48:33
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Attachments:
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46104: untitled (44b)
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--
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# 39/39 (id/75251/total)
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id: 75251
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Ticket: 4200
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TimeTaken: 0
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Type: EmailRecord
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Field:
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OldValue:
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NewValue:
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Data: <rt-4.0.6-1646-1343350113-1476.4200-3-0@cybersecure.com.au>
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Description: Outgoing email recorded by RT_System
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Content: This message has been automatically generated in response to the creation of a ticket regarding: "provision - charge for seeding"
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Please do not reply to this message.
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Your ticket has been assigned an ID of [Invoicing #4200].
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A team member will take ownership and begin working on your ticket as soon as possible.
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Access to this ticket is via: https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200
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Have a great day!
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The CyberSecure Team
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The content of your request was:
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-------------------------------------------------------------------------
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Please charge Provision for a seeding drive.
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Creator: RT_System
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Created: 2012-07-27 00:48:33
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Attachments:
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46105: untitled (612b)
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--
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# 39/39 (id/75262/total)
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id: 75262
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Ticket: 4200
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TimeTaken: 0
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Type: AddWatcher
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Field: Requestor
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OldValue:
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NewValue: 9615
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Data:
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Description: Requestor cyb182 added by rene.badalassi
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Content: This transaction appears to have no content
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Creator: rene.badalassi
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Created: 2012-07-27 00:49:25
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Attachments:
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--
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# 39/39 (id/75265/total)
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id: 75265
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Ticket: 4200
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TimeTaken: 0
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Type: Comment
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Field:
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OldValue:
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NewValue:
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Data: No Subject
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Description: Comments added by jais.cheema
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Content: It is for two of their servers.
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Creator: jais.cheema
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Created: 2012-07-27 00:51:32
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Attachments:
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46118: untitled (31b)
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--
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# 39/39 (id/75272/total)
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id: 75272
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Ticket: 4200
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TimeTaken: 0
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Type: DelWatcher
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Field: Requestor
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OldValue: 9615
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NewValue:
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Data:
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Description: Requestor cyb182 deleted by jais.cheema
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Content: This transaction appears to have no content
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Creator: jais.cheema
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Created: 2012-07-27 00:54:35
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Attachments:
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--
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# 39/39 (id/75279/total)
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id: 75279
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Ticket: 4200
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TimeTaken: 0
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Type: AddWatcher
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Field: Requestor
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OldValue:
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NewValue: 9615
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Data:
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Description: Requestor cyb182 added by jais.cheema
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Content: This transaction appears to have no content
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Creator: jais.cheema
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Created: 2012-07-27 00:54:52
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Attachments:
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--
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# 39/39 (id/75287/total)
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id: 75287
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Ticket: 4200
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TimeTaken: 0
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Type: Set
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Field: Owner
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OldValue: 6
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NewValue: 342
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Data:
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Description: Taken by kerrie.coll
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Content: This transaction appears to have no content
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Creator: kerrie.coll
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Created: 2012-07-27 01:00:08
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Attachments:
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--
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# 39/39 (id/75290/total)
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id: 75290
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Ticket: 4200
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TimeTaken: 0
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Type: DelWatcher
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Field: Requestor
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OldValue: 9615
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NewValue:
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Data:
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Description: Requestor cyb182 deleted by jais.cheema
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Content: This transaction appears to have no content
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Creator: jais.cheema
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Created: 2012-07-27 01:02:59
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Attachments:
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--
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# 39/39 (id/75293/total)
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id: 75293
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Ticket: 4200
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TimeTaken: 0
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Type: Correspond
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Field:
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OldValue:
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NewValue:
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Data: No Subject
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Description: Correspondence added by kerrie.coll
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Content: Hi Rene, please charge $33.00 to F1IT's card for Provision - p120711603 and let
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me know
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Creator: kerrie.coll
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Created: 2012-07-27 01:04:58
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Attachments:
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46140: untitled (91b)
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--
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# 39/39 (id/75294/total)
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id: 75294
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Ticket: 4200
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TimeTaken: 0
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Type: EmailRecord
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Field:
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OldValue:
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NewValue:
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Data: <rt-4.0.6-1646-1343351098-538.4200-6-0@cybersecure.com.au>
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Description: Outgoing email recorded by RT_System
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Content: --- PLEASE DO NOT REPLY TO THIS EMAIL, USE THE URL BELOW TO ADD REPLIES TO THE TICKET ---
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https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200
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Hi Rene, please charge $33.00 to F1IT's card for Provision - p120711603 and let
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me know
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---
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This update posted by: kerrie.coll
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Creator: RT_System
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Created: 2012-07-27 01:04:58
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Attachments:
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46141: untitled (285b)
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--
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# 39/39 (id/75295/total)
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id: 75295
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Ticket: 4200
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TimeTaken: 0
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Type: Status
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Field: Status
|
|
340
|
+
OldValue: new
|
|
341
|
+
NewValue: open
|
|
342
|
+
Data:
|
|
343
|
+
Description: Status changed from 'new' to 'open' by RT_System
|
|
344
|
+
Content: This transaction appears to have no content
|
|
345
|
+
Creator: RT_System
|
|
346
|
+
Created: 2012-07-27 01:04:58
|
|
347
|
+
Attachments:
|
|
348
|
+
|
|
349
|
+
--
|
|
350
|
+
|
|
351
|
+
# 39/39 (id/75296/total)
|
|
352
|
+
|
|
353
|
+
id: 75296
|
|
354
|
+
Ticket: 4200
|
|
355
|
+
TimeTaken: 0
|
|
356
|
+
Type: Set
|
|
357
|
+
Field: Owner
|
|
358
|
+
OldValue: 342
|
|
359
|
+
NewValue: 28
|
|
360
|
+
Data:
|
|
361
|
+
Description: Given to rene.badalassi by kerrie.coll
|
|
362
|
+
Content: This transaction appears to have no content
|
|
363
|
+
Creator: kerrie.coll
|
|
364
|
+
Created: 2012-07-27 01:04:58
|
|
365
|
+
Attachments:
|
|
366
|
+
|
|
367
|
+
--
|
|
368
|
+
|
|
369
|
+
# 39/39 (id/75297/total)
|
|
370
|
+
|
|
371
|
+
id: 75297
|
|
372
|
+
Ticket: 4200
|
|
373
|
+
TimeTaken: 0
|
|
374
|
+
Type: EmailRecord
|
|
375
|
+
Field:
|
|
376
|
+
OldValue:
|
|
377
|
+
NewValue:
|
|
378
|
+
Data: <rt-4.0.6-1646-1343351098-682.4200-21-0@cybersecure.com.au>
|
|
379
|
+
Description: Outgoing email recorded by RT_System
|
|
380
|
+
|
|
381
|
+
Content: A ticket has been assigned to you:
|
|
382
|
+
|
|
383
|
+
Ticket #4200
|
|
384
|
+
Queue: Invoicing
|
|
385
|
+
Requestor: jais.cheema@cybersecure.com.au
|
|
386
|
+
Subject: provision - charge for seeding
|
|
387
|
+
URL: https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200
|
|
388
|
+
|
|
389
|
+
Creator: RT_System
|
|
390
|
+
Created: 2012-07-27 01:04:58
|
|
391
|
+
|
|
392
|
+
Attachments:
|
|
393
|
+
46142: untitled (218b)
|
|
394
|
+
|
|
395
|
+
|
|
396
|
+
--
|
|
397
|
+
|
|
398
|
+
# 39/39 (id/75523/total)
|
|
399
|
+
|
|
400
|
+
id: 75523
|
|
401
|
+
Ticket: 4200
|
|
402
|
+
TimeTaken: 0
|
|
403
|
+
Type: Correspond
|
|
404
|
+
Field:
|
|
405
|
+
OldValue:
|
|
406
|
+
NewValue:
|
|
407
|
+
Data: No Subject
|
|
408
|
+
Description: Correspondence added by rene.badalassi
|
|
409
|
+
|
|
410
|
+
Content: On Fri Jul 27 11:04:58 2012, kerrie.coll wrote:
|
|
411
|
+
> Hi Rene, please charge $33.00 to F1IT's card for Provision -
|
|
412
|
+
> p120711603 and let
|
|
413
|
+
> me know
|
|
414
|
+
|
|
415
|
+
approved $33
|
|
416
|
+
tid:7FXTHJ
|
|
417
|
+
rrn:221210405689
|
|
418
|
+
|
|
419
|
+
|
|
420
|
+
Creator: rene.badalassi
|
|
421
|
+
Created: 2012-07-30 00:55:32
|
|
422
|
+
|
|
423
|
+
Attachments:
|
|
424
|
+
46301: untitled (238b)
|
|
425
|
+
|
|
426
|
+
|
|
427
|
+
--
|
|
428
|
+
|
|
429
|
+
# 39/39 (id/75524/total)
|
|
430
|
+
|
|
431
|
+
id: 75524
|
|
432
|
+
Ticket: 4200
|
|
433
|
+
TimeTaken: 0
|
|
434
|
+
Type: EmailRecord
|
|
435
|
+
Field:
|
|
436
|
+
OldValue:
|
|
437
|
+
NewValue:
|
|
438
|
+
Data: <rt-4.0.6-2762-1343609732-971.4200-6-0@cybersecure.com.au>
|
|
439
|
+
Description: Outgoing email recorded by RT_System
|
|
440
|
+
|
|
441
|
+
Content: --- PLEASE DO NOT REPLY TO THIS EMAIL, USE THE URL BELOW TO ADD REPLIES TO THE TICKET ---
|
|
442
|
+
https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200
|
|
443
|
+
|
|
444
|
+
On Fri Jul 27 11:04:58 2012, kerrie.coll wrote:
|
|
445
|
+
> Hi Rene, please charge $33.00 to F1IT's card for Provision -
|
|
446
|
+
> p120711603 and let
|
|
447
|
+
> me know
|
|
448
|
+
|
|
449
|
+
approved $33
|
|
450
|
+
tid:7FXTHJ
|
|
451
|
+
rrn:221210405689
|
|
452
|
+
|
|
453
|
+
|
|
454
|
+
---
|
|
455
|
+
This update posted by: rene.badalassi
|
|
456
|
+
|
|
457
|
+
Creator: RT_System
|
|
458
|
+
Created: 2012-07-30 00:55:32
|
|
459
|
+
|
|
460
|
+
Attachments:
|
|
461
|
+
46302: untitled (384b)
|
|
462
|
+
|
|
463
|
+
|
|
464
|
+
--
|
|
465
|
+
|
|
466
|
+
# 39/39 (id/75525/total)
|
|
467
|
+
|
|
468
|
+
id: 75525
|
|
469
|
+
Ticket: 4200
|
|
470
|
+
TimeTaken: 0
|
|
471
|
+
Type: Set
|
|
472
|
+
Field: Owner
|
|
473
|
+
OldValue: 28
|
|
474
|
+
NewValue: 342
|
|
475
|
+
Data:
|
|
476
|
+
Description: Given to kerrie.coll by rene.badalassi
|
|
477
|
+
Content: This transaction appears to have no content
|
|
478
|
+
Creator: rene.badalassi
|
|
479
|
+
Created: 2012-07-30 00:55:32
|
|
480
|
+
Attachments:
|
|
481
|
+
|
|
482
|
+
--
|
|
483
|
+
|
|
484
|
+
# 39/39 (id/75526/total)
|
|
485
|
+
|
|
486
|
+
id: 75526
|
|
487
|
+
Ticket: 4200
|
|
488
|
+
TimeTaken: 0
|
|
489
|
+
Type: EmailRecord
|
|
490
|
+
Field:
|
|
491
|
+
OldValue:
|
|
492
|
+
NewValue:
|
|
493
|
+
Data: <rt-4.0.6-2762-1343609732-1844.4200-21-0@cybersecure.com.au>
|
|
494
|
+
Description: Outgoing email recorded by RT_System
|
|
495
|
+
|
|
496
|
+
Content: A ticket has been assigned to you:
|
|
497
|
+
|
|
498
|
+
Ticket #4200
|
|
499
|
+
Queue: Invoicing
|
|
500
|
+
Requestor: jais.cheema@cybersecure.com.au
|
|
501
|
+
Subject: provision - charge for seeding
|
|
502
|
+
URL: https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200
|
|
503
|
+
|
|
504
|
+
Creator: RT_System
|
|
505
|
+
Created: 2012-07-30 00:55:32
|
|
506
|
+
|
|
507
|
+
Attachments:
|
|
508
|
+
46303: untitled (218b)
|
|
509
|
+
|
|
510
|
+
|
|
511
|
+
--
|
|
512
|
+
|
|
513
|
+
# 39/39 (id/78463/total)
|
|
514
|
+
|
|
515
|
+
id: 78463
|
|
516
|
+
Ticket: 4200
|
|
517
|
+
TimeTaken: 0
|
|
518
|
+
Type: Comment
|
|
519
|
+
Field:
|
|
520
|
+
OldValue:
|
|
521
|
+
NewValue:
|
|
522
|
+
Data: No Subject
|
|
523
|
+
Description: Comments added by kerrie.coll
|
|
524
|
+
|
|
525
|
+
Content: Allocated payment
|
|
526
|
+
|
|
527
|
+
|
|
528
|
+
Creator: kerrie.coll
|
|
529
|
+
Created: 2012-08-23 06:33:42
|
|
530
|
+
|
|
531
|
+
Attachments:
|
|
532
|
+
48207: untitled (17b)
|
|
533
|
+
|
|
534
|
+
|
|
535
|
+
--
|
|
536
|
+
|
|
537
|
+
# 39/39 (id/78464/total)
|
|
538
|
+
|
|
539
|
+
id: 78464
|
|
540
|
+
Ticket: 4200
|
|
541
|
+
TimeTaken: 0
|
|
542
|
+
Type: Status
|
|
543
|
+
Field: Status
|
|
544
|
+
OldValue: open
|
|
545
|
+
NewValue: resolved
|
|
546
|
+
Data:
|
|
547
|
+
Description: Status changed from 'open' to 'resolved' by kerrie.coll
|
|
548
|
+
Content: This transaction appears to have no content
|
|
549
|
+
Creator: kerrie.coll
|
|
550
|
+
Created: 2012-08-23 06:33:42
|
|
551
|
+
Attachments:
|
|
552
|
+
|
|
553
|
+
--
|
|
554
|
+
|
|
555
|
+
# 39/39 (id/78465/total)
|
|
556
|
+
|
|
557
|
+
id: 78465
|
|
558
|
+
Ticket: 4200
|
|
559
|
+
TimeTaken: 0
|
|
560
|
+
Type: EmailRecord
|
|
561
|
+
Field:
|
|
562
|
+
OldValue:
|
|
563
|
+
NewValue:
|
|
564
|
+
Data: <rt-4.0.6-1671-1345703622-914.4200-10-0@cybersecure.com.au>
|
|
565
|
+
Description: Outgoing email recorded by RT_System
|
|
566
|
+
|
|
567
|
+
Content: According to our records, your request has been resolved.
|
|
568
|
+
|
|
569
|
+
If you have any further questions or concerns, please reopen the ticket at https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=4200 and a team member will investigate further.
|
|
570
|
+
|
|
571
|
+
|
|
572
|
+
Have a great day!
|
|
573
|
+
|
|
574
|
+
|
|
575
|
+
The CyberSecure Team
|
|
576
|
+
|
|
577
|
+
Creator: RT_System
|
|
578
|
+
Created: 2012-08-23 06:33:42
|
|
579
|
+
|
|
580
|
+
Attachments:
|
|
581
|
+
48208: untitled (286b)
|
|
582
|
+
|
|
583
|
+
|
|
584
|
+
--
|
|
585
|
+
|
|
586
|
+
# 39/39 (id/93458/total)
|
|
587
|
+
|
|
588
|
+
id: 93458
|
|
589
|
+
Ticket: 4200
|
|
590
|
+
TimeTaken: 0
|
|
591
|
+
Type: Comment
|
|
592
|
+
Field:
|
|
593
|
+
OldValue:
|
|
594
|
+
NewValue:
|
|
595
|
+
Data: No Subject
|
|
596
|
+
Description: Comments added by jais.cheema
|
|
597
|
+
Content: nice comment
|
|
598
|
+
Creator: jais.cheema
|
|
599
|
+
Created: 2012-12-11 01:05:51
|
|
600
|
+
|
|
601
|
+
Attachments:
|
|
602
|
+
57354: untitled (12b)
|
|
603
|
+
|
|
604
|
+
|
|
605
|
+
--
|
|
606
|
+
|
|
607
|
+
# 39/39 (id/93459/total)
|
|
608
|
+
|
|
609
|
+
id: 93459
|
|
610
|
+
Ticket: 4200
|
|
611
|
+
TimeTaken: 0
|
|
612
|
+
Type: CommentEmailRecord
|
|
613
|
+
Field:
|
|
614
|
+
OldValue:
|
|
615
|
+
NewValue:
|
|
616
|
+
Data: <rt-4.0.4-9469-1355187951-248.4200-24-0@tickets.cybersecure.local>
|
|
617
|
+
Description: Outgoing email about a comment recorded by RT_System
|
|
618
|
+
|
|
619
|
+
Content:
|
|
620
|
+
Tue Dec 11 12:05:51 2012: Request 4200 was acted upon.
|
|
621
|
+
Transaction: Comments added by jais.cheema
|
|
622
|
+
Queue: Invoicing
|
|
623
|
+
Subject: provision - charge for seeding
|
|
624
|
+
Owner: kerrie.coll
|
|
625
|
+
Requestors: jais.cheema@cybersecure.com.au
|
|
626
|
+
Status: resolved
|
|
627
|
+
Ticket <URL: http://ticketsdev.cybersecure.local/rt/Ticket/Display.html?id=4200 >
|
|
628
|
+
|
|
629
|
+
--- PLEASE DO NOT REPLY TO THIS MESSAGE, USE THE ABOVE URL TO COMMENT ON THE TICKET ---
|
|
630
|
+
|
|
631
|
+
nice comment
|
|
632
|
+
|
|
633
|
+
|
|
634
|
+
|
|
635
|
+
Creator: RT_System
|
|
636
|
+
Created: 2012-12-11 01:05:51
|
|
637
|
+
|
|
638
|
+
Attachments:
|
|
639
|
+
57355: untitled (450b)
|
|
640
|
+
|
|
641
|
+
|
|
642
|
+
--
|
|
643
|
+
|
|
644
|
+
# 39/39 (id/93460/total)
|
|
645
|
+
|
|
646
|
+
id: 93460
|
|
647
|
+
Ticket: 4200
|
|
648
|
+
TimeTaken: 0
|
|
649
|
+
Type: Set
|
|
650
|
+
Field: Owner
|
|
651
|
+
OldValue: 342
|
|
652
|
+
NewValue: 3444
|
|
653
|
+
Data:
|
|
654
|
+
Description: Stolen from kerrie.coll by jais.cheema
|
|
655
|
+
Content: This transaction appears to have no content
|
|
656
|
+
Creator: jais.cheema
|
|
657
|
+
Created: 2012-12-11 01:05:51
|
|
658
|
+
Attachments:
|
|
659
|
+
|
|
660
|
+
--
|
|
661
|
+
|
|
662
|
+
# 39/39 (id/93461/total)
|
|
663
|
+
|
|
664
|
+
id: 93461
|
|
665
|
+
Ticket: 4200
|
|
666
|
+
TimeTaken: 0
|
|
667
|
+
Type: Comment
|
|
668
|
+
Field:
|
|
669
|
+
OldValue:
|
|
670
|
+
NewValue:
|
|
671
|
+
Data: No Subject
|
|
672
|
+
Description: Comments added by jais.cheema
|
|
673
|
+
Content: HEllo world
|
|
674
|
+
Creator: jais.cheema
|
|
675
|
+
Created: 2012-12-11 22:39:20
|
|
676
|
+
|
|
677
|
+
Attachments:
|
|
678
|
+
57356: untitled (11b)
|
|
679
|
+
|
|
680
|
+
|
|
681
|
+
--
|
|
682
|
+
|
|
683
|
+
# 39/39 (id/93462/total)
|
|
684
|
+
|
|
685
|
+
id: 93462
|
|
686
|
+
Ticket: 4200
|
|
687
|
+
TimeTaken: 0
|
|
688
|
+
Type: Comment
|
|
689
|
+
Field:
|
|
690
|
+
OldValue:
|
|
691
|
+
NewValue:
|
|
692
|
+
Data: No Subject
|
|
693
|
+
Description: Comments added by jais.cheema
|
|
694
|
+
Content: Hello world
|
|
695
|
+
Creator: jais.cheema
|
|
696
|
+
Created: 2012-12-11 22:51:57
|
|
697
|
+
|
|
698
|
+
Attachments:
|
|
699
|
+
57357: untitled (11b)
|
|
700
|
+
|
|
701
|
+
|
|
702
|
+
--
|
|
703
|
+
|
|
704
|
+
# 39/39 (id/93463/total)
|
|
705
|
+
|
|
706
|
+
id: 93463
|
|
707
|
+
Ticket: 4200
|
|
708
|
+
TimeTaken: 0
|
|
709
|
+
Type: Comment
|
|
710
|
+
Field:
|
|
711
|
+
OldValue:
|
|
712
|
+
NewValue:
|
|
713
|
+
Data: No Subject
|
|
714
|
+
Description: Comments added by jais.cheema
|
|
715
|
+
Content: Hello world
|
|
716
|
+
Creator: jais.cheema
|
|
717
|
+
Created: 2012-12-11 23:16:34
|
|
718
|
+
|
|
719
|
+
Attachments:
|
|
720
|
+
57358: untitled (11b)
|
|
721
|
+
|
|
722
|
+
|
|
723
|
+
--
|
|
724
|
+
|
|
725
|
+
# 39/39 (id/93464/total)
|
|
726
|
+
|
|
727
|
+
id: 93464
|
|
728
|
+
Ticket: 4200
|
|
729
|
+
TimeTaken: 0
|
|
730
|
+
Type: Comment
|
|
731
|
+
Field:
|
|
732
|
+
OldValue:
|
|
733
|
+
NewValue:
|
|
734
|
+
Data: No Subject
|
|
735
|
+
Description: Comments added by jais.cheema
|
|
736
|
+
Content: Hello world
|
|
737
|
+
Creator: jais.cheema
|
|
738
|
+
Created: 2012-12-11 23:27:29
|
|
739
|
+
|
|
740
|
+
Attachments:
|
|
741
|
+
57359: untitled (0b)
|
|
742
|
+
57360: untitled (11b)
|
|
743
|
+
57361: filename.txt (13b)
|
|
744
|
+
|
|
745
|
+
|
|
746
|
+
--
|
|
747
|
+
|
|
748
|
+
# 39/39 (id/93465/total)
|
|
749
|
+
|
|
750
|
+
id: 93465
|
|
751
|
+
Ticket: 4200
|
|
752
|
+
TimeTaken: 0
|
|
753
|
+
Type: Comment
|
|
754
|
+
Field:
|
|
755
|
+
OldValue:
|
|
756
|
+
NewValue:
|
|
757
|
+
Data: No Subject
|
|
758
|
+
Description: Comments added by jais.cheema
|
|
759
|
+
Content: Uploading the png file
|
|
760
|
+
Creator: jais.cheema
|
|
761
|
+
Created: 2012-12-11 23:30:59
|
|
762
|
+
|
|
763
|
+
Attachments:
|
|
764
|
+
57362: untitled (0b)
|
|
765
|
+
57363: untitled (22b)
|
|
766
|
+
57364: trial.png (52b)
|
|
767
|
+
|
|
768
|
+
|
|
769
|
+
--
|
|
770
|
+
|
|
771
|
+
# 39/39 (id/93466/total)
|
|
772
|
+
|
|
773
|
+
id: 93466
|
|
774
|
+
Ticket: 4200
|
|
775
|
+
TimeTaken: 0
|
|
776
|
+
Type: Comment
|
|
777
|
+
Field:
|
|
778
|
+
OldValue:
|
|
779
|
+
NewValue:
|
|
780
|
+
Data: No Subject
|
|
781
|
+
Description: Comments added by jais.cheema
|
|
782
|
+
Content: Uploading the png file
|
|
783
|
+
Creator: jais.cheema
|
|
784
|
+
Created: 2012-12-11 23:33:08
|
|
785
|
+
|
|
786
|
+
Attachments:
|
|
787
|
+
57365: untitled (0b)
|
|
788
|
+
57366: untitled (22b)
|
|
789
|
+
57367: 12.jpg (130.9k)
|
|
790
|
+
|
|
791
|
+
|
|
792
|
+
--
|
|
793
|
+
|
|
794
|
+
# 39/39 (id/93468/total)
|
|
795
|
+
|
|
796
|
+
id: 93468
|
|
797
|
+
Ticket: 4200
|
|
798
|
+
TimeTaken: 0
|
|
799
|
+
Type: Comment
|
|
800
|
+
Field:
|
|
801
|
+
OldValue:
|
|
802
|
+
NewValue:
|
|
803
|
+
Data: No Subject
|
|
804
|
+
Description: Comments added by jais.cheema
|
|
805
|
+
Content:
|
|
806
|
+
Creator: jais.cheema
|
|
807
|
+
Created: 2012-12-11 23:34:43
|
|
808
|
+
|
|
809
|
+
Attachments:
|
|
810
|
+
57369: untitled (0b)
|
|
811
|
+
57370: untitled (0b)
|
|
812
|
+
57371: 12.jpg (130.9k)
|
|
813
|
+
|
|
814
|
+
|
|
815
|
+
--
|
|
816
|
+
|
|
817
|
+
# 39/39 (id/93469/total)
|
|
818
|
+
|
|
819
|
+
id: 93469
|
|
820
|
+
Ticket: 4200
|
|
821
|
+
TimeTaken: 0
|
|
822
|
+
Type: Comment
|
|
823
|
+
Field:
|
|
824
|
+
OldValue:
|
|
825
|
+
NewValue:
|
|
826
|
+
Data: No Subject
|
|
827
|
+
Description: Comments added by jais.cheema
|
|
828
|
+
Content: Uploading the png file
|
|
829
|
+
Creator: jais.cheema
|
|
830
|
+
Created: 2012-12-12 00:24:52
|
|
831
|
+
|
|
832
|
+
Attachments:
|
|
833
|
+
57372: untitled (0b)
|
|
834
|
+
57373: untitled (22b)
|
|
835
|
+
57374: 12.jpg (130.9k)
|
|
836
|
+
|
|
837
|
+
|
|
838
|
+
--
|
|
839
|
+
|
|
840
|
+
# 39/39 (id/93470/total)
|
|
841
|
+
|
|
842
|
+
id: 93470
|
|
843
|
+
Ticket: 4200
|
|
844
|
+
TimeTaken: 0
|
|
845
|
+
Type: Comment
|
|
846
|
+
Field:
|
|
847
|
+
OldValue:
|
|
848
|
+
NewValue:
|
|
849
|
+
Data: No Subject
|
|
850
|
+
Description: Comments added by jais.cheema
|
|
851
|
+
Content: Test comment using API
|
|
852
|
+
Creator: jais.cheema
|
|
853
|
+
Created: 2012-12-12 00:55:43
|
|
854
|
+
|
|
855
|
+
Attachments:
|
|
856
|
+
57375: untitled (22b)
|
|
857
|
+
|
|
858
|
+
|
|
859
|
+
--
|
|
860
|
+
|
|
861
|
+
# 39/39 (id/93471/total)
|
|
862
|
+
|
|
863
|
+
id: 93471
|
|
864
|
+
Ticket: 4200
|
|
865
|
+
TimeTaken: 0
|
|
866
|
+
Type: Comment
|
|
867
|
+
Field:
|
|
868
|
+
OldValue:
|
|
869
|
+
NewValue:
|
|
870
|
+
Data: No Subject
|
|
871
|
+
Description: Comments added by jais.cheema
|
|
872
|
+
Content: Test comment using API
|
|
873
|
+
Creator: jais.cheema
|
|
874
|
+
Created: 2012-12-12 00:56:55
|
|
875
|
+
|
|
876
|
+
Attachments:
|
|
877
|
+
57376: untitled (22b)
|
|
878
|
+
|
|
879
|
+
|
|
880
|
+
--
|
|
881
|
+
|
|
882
|
+
# 39/39 (id/93472/total)
|
|
883
|
+
|
|
884
|
+
id: 93472
|
|
885
|
+
Ticket: 4200
|
|
886
|
+
TimeTaken: 0
|
|
887
|
+
Type: Comment
|
|
888
|
+
Field:
|
|
889
|
+
OldValue:
|
|
890
|
+
NewValue:
|
|
891
|
+
Data: No Subject
|
|
892
|
+
Description: Comments added by jais.cheema
|
|
893
|
+
Content: Test comment using API
|
|
894
|
+
Creator: jais.cheema
|
|
895
|
+
Created: 2012-12-12 01:00:13
|
|
896
|
+
|
|
897
|
+
Attachments:
|
|
898
|
+
57377: untitled (22b)
|
|
899
|
+
|
|
900
|
+
|
|
901
|
+
--
|
|
902
|
+
|
|
903
|
+
# 39/39 (id/93473/total)
|
|
904
|
+
|
|
905
|
+
id: 93473
|
|
906
|
+
Ticket: 4200
|
|
907
|
+
TimeTaken: 0
|
|
908
|
+
Type: Comment
|
|
909
|
+
Field:
|
|
910
|
+
OldValue:
|
|
911
|
+
NewValue:
|
|
912
|
+
Data: No Subject
|
|
913
|
+
Description: Comments added by jais.cheema
|
|
914
|
+
Content: Test comment using API
|
|
915
|
+
Creator: jais.cheema
|
|
916
|
+
Created: 2012-12-12 01:04:25
|
|
917
|
+
|
|
918
|
+
Attachments:
|
|
919
|
+
57378: untitled (22b)
|
|
920
|
+
|
|
921
|
+
|
|
922
|
+
--
|
|
923
|
+
|
|
924
|
+
# 39/39 (id/93474/total)
|
|
925
|
+
|
|
926
|
+
id: 93474
|
|
927
|
+
Ticket: 4200
|
|
928
|
+
TimeTaken: 0
|
|
929
|
+
Type: Comment
|
|
930
|
+
Field:
|
|
931
|
+
OldValue:
|
|
932
|
+
NewValue:
|
|
933
|
+
Data: No Subject
|
|
934
|
+
Description: Comments added by jais.cheema
|
|
935
|
+
Content: Test comment using API
|
|
936
|
+
Creator: jais.cheema
|
|
937
|
+
Created: 2012-12-12 01:06:21
|
|
938
|
+
|
|
939
|
+
Attachments:
|
|
940
|
+
57379: untitled (0b)
|
|
941
|
+
57380: untitled (22b)
|
|
942
|
+
57381: 12.jpg (130.9k)
|
|
943
|
+
|
|
944
|
+
|
|
945
|
+
--
|
|
946
|
+
|
|
947
|
+
# 39/39 (id/93475/total)
|
|
948
|
+
|
|
949
|
+
id: 93475
|
|
950
|
+
Ticket: 4200
|
|
951
|
+
TimeTaken: 0
|
|
952
|
+
Type: Comment
|
|
953
|
+
Field:
|
|
954
|
+
OldValue:
|
|
955
|
+
NewValue:
|
|
956
|
+
Data: No Subject
|
|
957
|
+
Description: Comments added by jais.cheema
|
|
958
|
+
Content: Test comment using API
|
|
959
|
+
Creator: jais.cheema
|
|
960
|
+
Created: 2012-12-12 01:27:17
|
|
961
|
+
|
|
962
|
+
Attachments:
|
|
963
|
+
57382: untitled (0b)
|
|
964
|
+
57383: untitled (22b)
|
|
965
|
+
57384: 12.jpg (130.9k)
|
|
966
|
+
|
|
967
|
+
|
|
968
|
+
--
|
|
969
|
+
|
|
970
|
+
# 39/39 (id/93476/total)
|
|
971
|
+
|
|
972
|
+
id: 93476
|
|
973
|
+
Ticket: 4200
|
|
974
|
+
TimeTaken: 0
|
|
975
|
+
Type: Comment
|
|
976
|
+
Field:
|
|
977
|
+
OldValue:
|
|
978
|
+
NewValue:
|
|
979
|
+
Data: No Subject
|
|
980
|
+
Description: Comments added by jais.cheema
|
|
981
|
+
Content: Test comment using API
|
|
982
|
+
Creator: jais.cheema
|
|
983
|
+
Created: 2012-12-12 01:29:16
|
|
984
|
+
|
|
985
|
+
Attachments:
|
|
986
|
+
57385: untitled (0b)
|
|
987
|
+
57386: untitled (22b)
|
|
988
|
+
57387: 12.jpg (130.9k)
|
|
989
|
+
|
|
990
|
+
|
|
991
|
+
--
|
|
992
|
+
|
|
993
|
+
# 39/39 (id/93483/total)
|
|
994
|
+
|
|
995
|
+
id: 93483
|
|
996
|
+
Ticket: 4200
|
|
997
|
+
TimeTaken: 0
|
|
998
|
+
Type: Comment
|
|
999
|
+
Field:
|
|
1000
|
+
OldValue:
|
|
1001
|
+
NewValue:
|
|
1002
|
+
Data: No Subject
|
|
1003
|
+
Description: Comments added by jais.cheema
|
|
1004
|
+
Content: nice comment
|
|
1005
|
+
Creator: jais.cheema
|
|
1006
|
+
Created: 2012-12-12 02:12:03
|
|
1007
|
+
|
|
1008
|
+
Attachments:
|
|
1009
|
+
57399: untitled (12b)
|
|
1010
|
+
|
|
1011
|
+
|
|
1012
|
+
http_version:
|
|
1013
|
+
recorded_at: Wed, 12 Dec 2012 02:12:56 GMT
|
|
1014
|
+
- request:
|
|
1015
|
+
method: get
|
|
1016
|
+
uri: http://ticketsdev.cybersecure.local/rt/REST/1.0/ticket/3399/history?
|
|
1017
|
+
body:
|
|
1018
|
+
string: ""
|
|
1019
|
+
headers:
|
|
1020
|
+
Cookie:
|
|
1021
|
+
- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f
|
|
1022
|
+
response:
|
|
1023
|
+
status:
|
|
1024
|
+
code: 200
|
|
1025
|
+
message: OK
|
|
1026
|
+
headers:
|
|
1027
|
+
Date:
|
|
1028
|
+
- Wed, 12 Dec 2012 02:12:44 GMT
|
|
1029
|
+
Server:
|
|
1030
|
+
- Apache/2.2.22 (Ubuntu)
|
|
1031
|
+
Set-Cookie:
|
|
1032
|
+
- RT_SID_rt4.80=620b777798d4792c7315068c25c0170f; path=/rt
|
|
1033
|
+
X-Frame-Options:
|
|
1034
|
+
- DENY
|
|
1035
|
+
Vary:
|
|
1036
|
+
- Accept-Encoding
|
|
1037
|
+
Transfer-Encoding:
|
|
1038
|
+
- chunked
|
|
1039
|
+
Content-Type:
|
|
1040
|
+
- text/plain; charset=utf-8
|
|
1041
|
+
body:
|
|
1042
|
+
string: |+
|
|
1043
|
+
RT/4.0.4 200 Ok
|
|
1044
|
+
|
|
1045
|
+
# 29/29 (id/57127/total)
|
|
1046
|
+
|
|
1047
|
+
id: 57127
|
|
1048
|
+
Ticket: 3399
|
|
1049
|
+
TimeTaken: 0
|
|
1050
|
+
Type: Create
|
|
1051
|
+
Field:
|
|
1052
|
+
OldValue:
|
|
1053
|
+
NewValue:
|
|
1054
|
+
Data:
|
|
1055
|
+
Description: Ticket created by rene.badalassi
|
|
1056
|
+
Content: Ampla's backup is showing inactivity. Please investigate
|
|
1057
|
+
Creator: rene.badalassi
|
|
1058
|
+
Created: 2012-03-15 21:04:53
|
|
1059
|
+
|
|
1060
|
+
Attachments:
|
|
1061
|
+
33970: untitled (56b)
|
|
1062
|
+
|
|
1063
|
+
|
|
1064
|
+
--
|
|
1065
|
+
|
|
1066
|
+
# 29/29 (id/57128/total)
|
|
1067
|
+
|
|
1068
|
+
id: 57128
|
|
1069
|
+
Ticket: 3399
|
|
1070
|
+
TimeTaken: 0
|
|
1071
|
+
Type: EmailRecord
|
|
1072
|
+
Field:
|
|
1073
|
+
OldValue:
|
|
1074
|
+
NewValue:
|
|
1075
|
+
Data: <rt-3.8.7-1746-1331845493-85.3399-14-0@cybersecure.com.au>
|
|
1076
|
+
Description: Outgoing email recorded by RT_System
|
|
1077
|
+
|
|
1078
|
+
Content: A new ticket has been created for the service team.
|
|
1079
|
+
|
|
1080
|
+
Ticket #3399
|
|
1081
|
+
Requestor: rene.badalassi@cybersecure.com.au
|
|
1082
|
+
Subject: Ampla - inactivity
|
|
1083
|
+
URL: http://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1084
|
+
|
|
1085
|
+
|
|
1086
|
+
Description:
|
|
1087
|
+
Ampla's backup is showing inactivity. Please investigate
|
|
1088
|
+
|
|
1089
|
+
Creator: RT_System
|
|
1090
|
+
Created: 2012-03-15 21:04:53
|
|
1091
|
+
|
|
1092
|
+
Attachments:
|
|
1093
|
+
33971: untitled (280b)
|
|
1094
|
+
|
|
1095
|
+
|
|
1096
|
+
--
|
|
1097
|
+
|
|
1098
|
+
# 29/29 (id/57129/total)
|
|
1099
|
+
|
|
1100
|
+
id: 57129
|
|
1101
|
+
Ticket: 3399
|
|
1102
|
+
TimeTaken: 0
|
|
1103
|
+
Type: EmailRecord
|
|
1104
|
+
Field:
|
|
1105
|
+
OldValue:
|
|
1106
|
+
NewValue:
|
|
1107
|
+
Data: <rt-3.8.7-1746-1331845493-502.3399-3-0@cybersecure.com.au>
|
|
1108
|
+
Description: Outgoing email recorded by RT_System
|
|
1109
|
+
|
|
1110
|
+
Content: This message has been automatically generated in response to the creation of a ticket regarding: "Ampla - inactivity"
|
|
1111
|
+
|
|
1112
|
+
Please do not reply to this message.
|
|
1113
|
+
|
|
1114
|
+
Your ticket has been assigned an ID of [Enterprise Support #3399].
|
|
1115
|
+
|
|
1116
|
+
A team member will take ownership and begin working on your ticket as soon as possible.
|
|
1117
|
+
|
|
1118
|
+
Access to this ticket is via: http://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1119
|
+
|
|
1120
|
+
|
|
1121
|
+
Have a great day!
|
|
1122
|
+
|
|
1123
|
+
|
|
1124
|
+
The CyberSecure Team
|
|
1125
|
+
|
|
1126
|
+
|
|
1127
|
+
The content of your request was:
|
|
1128
|
+
-------------------------------------------------------------------------
|
|
1129
|
+
|
|
1130
|
+
Ampla's backup is showing inactivity. Please investigate
|
|
1131
|
+
|
|
1132
|
+
|
|
1133
|
+
Creator: RT_System
|
|
1134
|
+
Created: 2012-03-15 21:04:53
|
|
1135
|
+
|
|
1136
|
+
Attachments:
|
|
1137
|
+
33972: untitled (619b)
|
|
1138
|
+
|
|
1139
|
+
|
|
1140
|
+
--
|
|
1141
|
+
|
|
1142
|
+
# 29/29 (id/57153/total)
|
|
1143
|
+
|
|
1144
|
+
id: 57153
|
|
1145
|
+
Ticket: 3399
|
|
1146
|
+
TimeTaken: 0
|
|
1147
|
+
Type: EmailRecord
|
|
1148
|
+
Field:
|
|
1149
|
+
OldValue:
|
|
1150
|
+
NewValue:
|
|
1151
|
+
Data: <rt-3.8.7-6487-1331852402-1880.3399-0-0@cybersecure.com.au>
|
|
1152
|
+
Description: Outgoing email recorded by root
|
|
1153
|
+
|
|
1154
|
+
Content: Inactivity on ticket #3399.
|
|
1155
|
+
|
|
1156
|
+
IMPORTANT: THIS TICKET IS CURRENTLY UNOWNED
|
|
1157
|
+
|
|
1158
|
+
Please log in now and take ownership of it.
|
|
1159
|
+
|
|
1160
|
+
|
|
1161
|
+
ID: 3399
|
|
1162
|
+
Subject: Ampla - inactivity
|
|
1163
|
+
Requestor: rene.badalassi@cybersecure.com.au
|
|
1164
|
+
Updated (GMT): 2012-03-15 21:04:53
|
|
1165
|
+
URL: http://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1166
|
+
|
|
1167
|
+
Creator: root
|
|
1168
|
+
Created: 2012-03-15 23:00:03
|
|
1169
|
+
|
|
1170
|
+
Attachments:
|
|
1171
|
+
33986: untitled (337b)
|
|
1172
|
+
|
|
1173
|
+
|
|
1174
|
+
--
|
|
1175
|
+
|
|
1176
|
+
# 29/29 (id/57161/total)
|
|
1177
|
+
|
|
1178
|
+
id: 57161
|
|
1179
|
+
Ticket: 3399
|
|
1180
|
+
TimeTaken: 0
|
|
1181
|
+
Type: Status
|
|
1182
|
+
Field: Status
|
|
1183
|
+
OldValue: new
|
|
1184
|
+
NewValue: open
|
|
1185
|
+
Data:
|
|
1186
|
+
Description: Status changed from 'new' to 'open' by jais.cheema
|
|
1187
|
+
Content: This transaction appears to have no content
|
|
1188
|
+
Creator: jais.cheema
|
|
1189
|
+
Created: 2012-03-15 23:39:46
|
|
1190
|
+
Attachments:
|
|
1191
|
+
|
|
1192
|
+
--
|
|
1193
|
+
|
|
1194
|
+
# 29/29 (id/57162/total)
|
|
1195
|
+
|
|
1196
|
+
id: 57162
|
|
1197
|
+
Ticket: 3399
|
|
1198
|
+
TimeTaken: 0
|
|
1199
|
+
Type: Take
|
|
1200
|
+
Field: Owner
|
|
1201
|
+
OldValue: 6
|
|
1202
|
+
NewValue: 3444
|
|
1203
|
+
Data:
|
|
1204
|
+
Description: Taken by jais.cheema
|
|
1205
|
+
Content: This transaction appears to have no content
|
|
1206
|
+
Creator: jais.cheema
|
|
1207
|
+
Created: 2012-03-15 23:39:47
|
|
1208
|
+
Attachments:
|
|
1209
|
+
|
|
1210
|
+
--
|
|
1211
|
+
|
|
1212
|
+
# 29/29 (id/57300/total)
|
|
1213
|
+
|
|
1214
|
+
id: 57300
|
|
1215
|
+
Ticket: 3399
|
|
1216
|
+
TimeTaken: 0
|
|
1217
|
+
Type: Comment
|
|
1218
|
+
Field:
|
|
1219
|
+
OldValue:
|
|
1220
|
+
NewValue:
|
|
1221
|
+
Data: No Subject
|
|
1222
|
+
Description: Comments added by jais.cheema
|
|
1223
|
+
|
|
1224
|
+
Content: Called and left a message for Carlo and Cititec, no response back.
|
|
1225
|
+
|
|
1226
|
+
|
|
1227
|
+
Creator: jais.cheema
|
|
1228
|
+
Created: 2012-03-16 06:36:53
|
|
1229
|
+
|
|
1230
|
+
Attachments:
|
|
1231
|
+
34071: untitled (72b)
|
|
1232
|
+
|
|
1233
|
+
|
|
1234
|
+
--
|
|
1235
|
+
|
|
1236
|
+
# 29/29 (id/57611/total)
|
|
1237
|
+
|
|
1238
|
+
id: 57611
|
|
1239
|
+
Ticket: 3399
|
|
1240
|
+
TimeTaken: 0
|
|
1241
|
+
Type: Comment
|
|
1242
|
+
Field:
|
|
1243
|
+
OldValue:
|
|
1244
|
+
NewValue:
|
|
1245
|
+
Data: No Subject
|
|
1246
|
+
Description: Comments added by jais.cheema
|
|
1247
|
+
|
|
1248
|
+
Content: Called and left a message for Cititec today, will call them again in the
|
|
1249
|
+
morning.
|
|
1250
|
+
|
|
1251
|
+
|
|
1252
|
+
Creator: jais.cheema
|
|
1253
|
+
Created: 2012-03-21 06:50:33
|
|
1254
|
+
|
|
1255
|
+
Attachments:
|
|
1256
|
+
34282: untitled (87b)
|
|
1257
|
+
|
|
1258
|
+
|
|
1259
|
+
--
|
|
1260
|
+
|
|
1261
|
+
# 29/29 (id/59723/total)
|
|
1262
|
+
|
|
1263
|
+
id: 59723
|
|
1264
|
+
Ticket: 3399
|
|
1265
|
+
TimeTaken: 0
|
|
1266
|
+
Type: Comment
|
|
1267
|
+
Field:
|
|
1268
|
+
OldValue:
|
|
1269
|
+
NewValue:
|
|
1270
|
+
Data: No Subject
|
|
1271
|
+
Description: Comments added by jais.cheema
|
|
1272
|
+
Content: They are a month behind, not replicating. Need to look at their server on tuesday.
|
|
1273
|
+
Creator: jais.cheema
|
|
1274
|
+
Created: 2012-04-05 07:42:00
|
|
1275
|
+
|
|
1276
|
+
Attachments:
|
|
1277
|
+
35689: untitled (82b)
|
|
1278
|
+
|
|
1279
|
+
|
|
1280
|
+
--
|
|
1281
|
+
|
|
1282
|
+
# 29/29 (id/59863/total)
|
|
1283
|
+
|
|
1284
|
+
id: 59863
|
|
1285
|
+
Ticket: 3399
|
|
1286
|
+
TimeTaken: 0
|
|
1287
|
+
Type: Comment
|
|
1288
|
+
Field:
|
|
1289
|
+
OldValue:
|
|
1290
|
+
NewValue:
|
|
1291
|
+
Data: No Subject
|
|
1292
|
+
Description: Comments added by jais.cheema
|
|
1293
|
+
|
|
1294
|
+
Content: They are having problems with their firewall. It could be due to the change in
|
|
1295
|
+
port range settings. Asked Carlo to get the range 6000-10000 outbound open. He
|
|
1296
|
+
said he will get it done.
|
|
1297
|
+
|
|
1298
|
+
|
|
1299
|
+
Creator: jais.cheema
|
|
1300
|
+
Created: 2012-04-10 02:59:18
|
|
1301
|
+
|
|
1302
|
+
Attachments:
|
|
1303
|
+
35784: untitled (189b)
|
|
1304
|
+
|
|
1305
|
+
|
|
1306
|
+
--
|
|
1307
|
+
|
|
1308
|
+
# 29/29 (id/60167/total)
|
|
1309
|
+
|
|
1310
|
+
id: 60167
|
|
1311
|
+
Ticket: 3399
|
|
1312
|
+
TimeTaken: 0
|
|
1313
|
+
Type: Comment
|
|
1314
|
+
Field:
|
|
1315
|
+
OldValue:
|
|
1316
|
+
NewValue:
|
|
1317
|
+
Data: No Subject
|
|
1318
|
+
Description: Comments added by jais.cheema
|
|
1319
|
+
Content: They are still having issues with their Firewall. Might need to reseed their data because they are almost a month behind.
|
|
1320
|
+
Creator: jais.cheema
|
|
1321
|
+
Created: 2012-04-11 07:25:22
|
|
1322
|
+
|
|
1323
|
+
Attachments:
|
|
1324
|
+
35969: untitled (121b)
|
|
1325
|
+
|
|
1326
|
+
|
|
1327
|
+
--
|
|
1328
|
+
|
|
1329
|
+
# 29/29 (id/61346/total)
|
|
1330
|
+
|
|
1331
|
+
id: 61346
|
|
1332
|
+
Ticket: 3399
|
|
1333
|
+
TimeTaken: 0
|
|
1334
|
+
Type: Comment
|
|
1335
|
+
Field:
|
|
1336
|
+
OldValue:
|
|
1337
|
+
NewValue:
|
|
1338
|
+
Data: No Subject
|
|
1339
|
+
Description: Comments added by jais.cheema
|
|
1340
|
+
|
|
1341
|
+
Content: Will need to reseed their data as the gap is just way too big. Will send out a
|
|
1342
|
+
hard drive on Monday.
|
|
1343
|
+
|
|
1344
|
+
So action plan is:
|
|
1345
|
+
|
|
1346
|
+
1. Send drive out on Monday.
|
|
1347
|
+
2. Get firewall issues fixed.
|
|
1348
|
+
3. Copy the files, or reinitilize backups, Cititec can choose.
|
|
1349
|
+
4. Reseed them.
|
|
1350
|
+
|
|
1351
|
+
|
|
1352
|
+
Creator: jais.cheema
|
|
1353
|
+
Created: 2012-04-20 05:15:46
|
|
1354
|
+
|
|
1355
|
+
Attachments:
|
|
1356
|
+
36798: untitled (307b)
|
|
1357
|
+
|
|
1358
|
+
|
|
1359
|
+
--
|
|
1360
|
+
|
|
1361
|
+
# 29/29 (id/62036/total)
|
|
1362
|
+
|
|
1363
|
+
id: 62036
|
|
1364
|
+
Ticket: 3399
|
|
1365
|
+
TimeTaken: 0
|
|
1366
|
+
Type: Set
|
|
1367
|
+
Field: Subject
|
|
1368
|
+
OldValue: Ampla - inactivity
|
|
1369
|
+
NewValue: Ampla - reseed data
|
|
1370
|
+
Data:
|
|
1371
|
+
Description: Subject changed from 'Ampla - inactivity' to 'Ampla - reseed data' by jais.cheema
|
|
1372
|
+
Content: This transaction appears to have no content
|
|
1373
|
+
Creator: jais.cheema
|
|
1374
|
+
Created: 2012-04-23 23:24:11
|
|
1375
|
+
Attachments:
|
|
1376
|
+
|
|
1377
|
+
--
|
|
1378
|
+
|
|
1379
|
+
# 29/29 (id/62255/total)
|
|
1380
|
+
|
|
1381
|
+
id: 62255
|
|
1382
|
+
Ticket: 3399
|
|
1383
|
+
TimeTaken: 0
|
|
1384
|
+
Type: Comment
|
|
1385
|
+
Field:
|
|
1386
|
+
OldValue:
|
|
1387
|
+
NewValue:
|
|
1388
|
+
Data: No Subject
|
|
1389
|
+
Description: Comments added by jais.cheema
|
|
1390
|
+
Content: Talked to Alex from Cititec and he said he will look into the firewall issue.
|
|
1391
|
+
Creator: jais.cheema
|
|
1392
|
+
Created: 2012-04-24 07:33:46
|
|
1393
|
+
|
|
1394
|
+
Attachments:
|
|
1395
|
+
37368: untitled (77b)
|
|
1396
|
+
|
|
1397
|
+
|
|
1398
|
+
--
|
|
1399
|
+
|
|
1400
|
+
# 29/29 (id/62526/total)
|
|
1401
|
+
|
|
1402
|
+
id: 62526
|
|
1403
|
+
Ticket: 3399
|
|
1404
|
+
TimeTaken: 0
|
|
1405
|
+
Type: Comment
|
|
1406
|
+
Field:
|
|
1407
|
+
OldValue:
|
|
1408
|
+
NewValue:
|
|
1409
|
+
Data: No Subject
|
|
1410
|
+
Description: Comments added by jais.cheema
|
|
1411
|
+
Content: Talked to Carlo and he said they still havent gotten around to that firewall issue.
|
|
1412
|
+
Creator: jais.cheema
|
|
1413
|
+
Created: 2012-04-27 07:18:28
|
|
1414
|
+
|
|
1415
|
+
Attachments:
|
|
1416
|
+
37570: untitled (83b)
|
|
1417
|
+
|
|
1418
|
+
|
|
1419
|
+
--
|
|
1420
|
+
|
|
1421
|
+
# 29/29 (id/67591/total)
|
|
1422
|
+
|
|
1423
|
+
id: 67591
|
|
1424
|
+
Ticket: 3399
|
|
1425
|
+
TimeTaken: 0
|
|
1426
|
+
Type: Status
|
|
1427
|
+
Field: Status
|
|
1428
|
+
OldValue: open
|
|
1429
|
+
NewValue: stalled
|
|
1430
|
+
Data:
|
|
1431
|
+
Description: Status changed from 'open' to 'stalled' by jais.cheema
|
|
1432
|
+
Content: This transaction appears to have no content
|
|
1433
|
+
Creator: jais.cheema
|
|
1434
|
+
Created: 2012-05-31 06:56:47
|
|
1435
|
+
Attachments:
|
|
1436
|
+
|
|
1437
|
+
--
|
|
1438
|
+
|
|
1439
|
+
# 29/29 (id/77329/total)
|
|
1440
|
+
|
|
1441
|
+
id: 77329
|
|
1442
|
+
Ticket: 3399
|
|
1443
|
+
TimeTaken: 0
|
|
1444
|
+
Type: Correspond
|
|
1445
|
+
Field:
|
|
1446
|
+
OldValue:
|
|
1447
|
+
NewValue:
|
|
1448
|
+
Data: No Subject
|
|
1449
|
+
Description: Correspondence added by rene.badalassi
|
|
1450
|
+
|
|
1451
|
+
Content: On Fri Apr 27 17:18:28 2012, jais.cheema wrote:
|
|
1452
|
+
> Talked to Carlo and he said they still havent gotten around to that
|
|
1453
|
+
> firewall issue.
|
|
1454
|
+
|
|
1455
|
+
what's going on here?
|
|
1456
|
+
if it's just modifying the firewall rules, surely they can do that within a few
|
|
1457
|
+
minutes??!!
|
|
1458
|
+
|
|
1459
|
+
we are billing them - we are also paying cititec commission for this client.
|
|
1460
|
+
|
|
1461
|
+
|
|
1462
|
+
Creator: rene.badalassi
|
|
1463
|
+
Created: 2012-08-13 12:03:35
|
|
1464
|
+
|
|
1465
|
+
Attachments:
|
|
1466
|
+
47488: untitled (391b)
|
|
1467
|
+
|
|
1468
|
+
|
|
1469
|
+
--
|
|
1470
|
+
|
|
1471
|
+
# 29/29 (id/77330/total)
|
|
1472
|
+
|
|
1473
|
+
id: 77330
|
|
1474
|
+
Ticket: 3399
|
|
1475
|
+
TimeTaken: 0
|
|
1476
|
+
Type: EmailRecord
|
|
1477
|
+
Field:
|
|
1478
|
+
OldValue:
|
|
1479
|
+
NewValue:
|
|
1480
|
+
Data: <rt-4.0.6-2257-1344859415-1379.3399-22-0@cybersecure.com.au>
|
|
1481
|
+
Description: Outgoing email recorded by RT_System
|
|
1482
|
+
|
|
1483
|
+
Content: --- PLEASE DO NOT REPLY TO THIS EMAIL, USE THE URL BELOW TO ADD REPLIES TO THE TICKET ---
|
|
1484
|
+
https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1485
|
+
|
|
1486
|
+
On Fri Apr 27 17:18:28 2012, jais.cheema wrote:
|
|
1487
|
+
> Talked to Carlo and he said they still havent gotten around to that
|
|
1488
|
+
> firewall issue.
|
|
1489
|
+
|
|
1490
|
+
what's going on here?
|
|
1491
|
+
if it's just modifying the firewall rules, surely they can do that within a few
|
|
1492
|
+
minutes??!!
|
|
1493
|
+
|
|
1494
|
+
we are billing them - we are also paying cititec commission for this client.
|
|
1495
|
+
|
|
1496
|
+
|
|
1497
|
+
---
|
|
1498
|
+
This update posted by: rene.badalassi
|
|
1499
|
+
|
|
1500
|
+
Creator: RT_System
|
|
1501
|
+
Created: 2012-08-13 12:03:35
|
|
1502
|
+
|
|
1503
|
+
Attachments:
|
|
1504
|
+
47489: untitled (529b)
|
|
1505
|
+
|
|
1506
|
+
|
|
1507
|
+
--
|
|
1508
|
+
|
|
1509
|
+
# 29/29 (id/77331/total)
|
|
1510
|
+
|
|
1511
|
+
id: 77331
|
|
1512
|
+
Ticket: 3399
|
|
1513
|
+
TimeTaken: 0
|
|
1514
|
+
Type: Status
|
|
1515
|
+
Field: Status
|
|
1516
|
+
OldValue: stalled
|
|
1517
|
+
NewValue: open
|
|
1518
|
+
Data:
|
|
1519
|
+
Description: Status changed from 'stalled' to 'open' by RT_System
|
|
1520
|
+
Content: This transaction appears to have no content
|
|
1521
|
+
Creator: RT_System
|
|
1522
|
+
Created: 2012-08-13 12:03:35
|
|
1523
|
+
Attachments:
|
|
1524
|
+
|
|
1525
|
+
--
|
|
1526
|
+
|
|
1527
|
+
# 29/29 (id/77333/total)
|
|
1528
|
+
|
|
1529
|
+
id: 77333
|
|
1530
|
+
Ticket: 3399
|
|
1531
|
+
TimeTaken: 0
|
|
1532
|
+
Type: Correspond
|
|
1533
|
+
Field:
|
|
1534
|
+
OldValue:
|
|
1535
|
+
NewValue:
|
|
1536
|
+
Data: No Subject
|
|
1537
|
+
Description: Correspondence added by jais.cheema
|
|
1538
|
+
|
|
1539
|
+
Content: Its not just the firewall issues anymore. I talked to Carlo couple of times after that and he said they don't want to keep sending that much data across and he said he is in talks with them to move to the other product. They need to figure out what exactly they want to back up from their files and other stuff.
|
|
1540
|
+
|
|
1541
|
+
Will give him a call today again to see how this is going.
|
|
1542
|
+
|
|
1543
|
+
Creator: jais.cheema
|
|
1544
|
+
Created: 2012-08-13 23:16:34
|
|
1545
|
+
|
|
1546
|
+
Attachments:
|
|
1547
|
+
47491: untitled (371b)
|
|
1548
|
+
|
|
1549
|
+
|
|
1550
|
+
--
|
|
1551
|
+
|
|
1552
|
+
# 29/29 (id/77334/total)
|
|
1553
|
+
|
|
1554
|
+
id: 77334
|
|
1555
|
+
Ticket: 3399
|
|
1556
|
+
TimeTaken: 0
|
|
1557
|
+
Type: EmailRecord
|
|
1558
|
+
Field:
|
|
1559
|
+
OldValue:
|
|
1560
|
+
NewValue:
|
|
1561
|
+
Data: <rt-4.0.6-2258-1344899794-1207.3399-6-0@cybersecure.com.au>
|
|
1562
|
+
Description: Outgoing email recorded by RT_System
|
|
1563
|
+
|
|
1564
|
+
Content: --- PLEASE DO NOT REPLY TO THIS EMAIL, USE THE URL BELOW TO ADD REPLIES TO THE TICKET ---
|
|
1565
|
+
https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1566
|
+
|
|
1567
|
+
Its not just the firewall issues anymore. I talked to Carlo couple of times after that and he said they don't want to keep sending that much data across and he said he is in talks with them to move to the other product. They need to figure out what exactly they want to back up from their files and other stuff.
|
|
1568
|
+
|
|
1569
|
+
Will give him a call today again to see how this is going.
|
|
1570
|
+
|
|
1571
|
+
---
|
|
1572
|
+
This update posted by: jais.cheema
|
|
1573
|
+
|
|
1574
|
+
Creator: RT_System
|
|
1575
|
+
Created: 2012-08-13 23:16:34
|
|
1576
|
+
|
|
1577
|
+
Attachments:
|
|
1578
|
+
47492: untitled (568b)
|
|
1579
|
+
|
|
1580
|
+
|
|
1581
|
+
--
|
|
1582
|
+
|
|
1583
|
+
# 29/29 (id/77335/total)
|
|
1584
|
+
|
|
1585
|
+
id: 77335
|
|
1586
|
+
Ticket: 3399
|
|
1587
|
+
TimeTaken: 0
|
|
1588
|
+
Type: Correspond
|
|
1589
|
+
Field:
|
|
1590
|
+
OldValue:
|
|
1591
|
+
NewValue:
|
|
1592
|
+
Data: No Subject
|
|
1593
|
+
Description: Correspondence added by jais.cheema
|
|
1594
|
+
Content: By other product, I meant our Advanced or Standard version.
|
|
1595
|
+
Creator: jais.cheema
|
|
1596
|
+
Created: 2012-08-13 23:17:06
|
|
1597
|
+
|
|
1598
|
+
Attachments:
|
|
1599
|
+
47493: untitled (59b)
|
|
1600
|
+
|
|
1601
|
+
|
|
1602
|
+
--
|
|
1603
|
+
|
|
1604
|
+
# 29/29 (id/77336/total)
|
|
1605
|
+
|
|
1606
|
+
id: 77336
|
|
1607
|
+
Ticket: 3399
|
|
1608
|
+
TimeTaken: 0
|
|
1609
|
+
Type: EmailRecord
|
|
1610
|
+
Field:
|
|
1611
|
+
OldValue:
|
|
1612
|
+
NewValue:
|
|
1613
|
+
Data: <rt-4.0.6-2257-1344899826-1603.3399-6-0@cybersecure.com.au>
|
|
1614
|
+
Description: Outgoing email recorded by RT_System
|
|
1615
|
+
|
|
1616
|
+
Content: --- PLEASE DO NOT REPLY TO THIS EMAIL, USE THE URL BELOW TO ADD REPLIES TO THE TICKET ---
|
|
1617
|
+
https://tickets.cybersecure.com.au/rt/Ticket/Display.html?id=3399
|
|
1618
|
+
|
|
1619
|
+
By other product, I meant our Advanced or Standard version.
|
|
1620
|
+
|
|
1621
|
+
---
|
|
1622
|
+
This update posted by: jais.cheema
|
|
1623
|
+
|
|
1624
|
+
Creator: RT_System
|
|
1625
|
+
Created: 2012-08-13 23:17:06
|
|
1626
|
+
|
|
1627
|
+
Attachments:
|
|
1628
|
+
47494: untitled (256b)
|
|
1629
|
+
|
|
1630
|
+
|
|
1631
|
+
--
|
|
1632
|
+
|
|
1633
|
+
# 29/29 (id/93448/total)
|
|
1634
|
+
|
|
1635
|
+
id: 93448
|
|
1636
|
+
Ticket: 3399
|
|
1637
|
+
TimeTaken: 0
|
|
1638
|
+
Type: Comment
|
|
1639
|
+
Field:
|
|
1640
|
+
OldValue:
|
|
1641
|
+
NewValue:
|
|
1642
|
+
Data: No Subject
|
|
1643
|
+
Description: Comments added by jais.cheema
|
|
1644
|
+
Content:
|
|
1645
|
+
Creator: jais.cheema
|
|
1646
|
+
Created: 2012-12-10 00:36:46
|
|
1647
|
+
|
|
1648
|
+
Attachments:
|
|
1649
|
+
57334: untitled (0b)
|
|
1650
|
+
57335: untitled (0b)
|
|
1651
|
+
57336: 12.jpg (130.9k)
|
|
1652
|
+
|
|
1653
|
+
|
|
1654
|
+
--
|
|
1655
|
+
|
|
1656
|
+
# 29/29 (id/93450/total)
|
|
1657
|
+
|
|
1658
|
+
id: 93450
|
|
1659
|
+
Ticket: 3399
|
|
1660
|
+
TimeTaken: 0
|
|
1661
|
+
Type: Comment
|
|
1662
|
+
Field:
|
|
1663
|
+
OldValue:
|
|
1664
|
+
NewValue:
|
|
1665
|
+
Data: No Subject
|
|
1666
|
+
Description: Comments added by jais.cheema
|
|
1667
|
+
Content:
|
|
1668
|
+
Creator: jais.cheema
|
|
1669
|
+
Created: 2012-12-10 00:36:56
|
|
1670
|
+
|
|
1671
|
+
Attachments:
|
|
1672
|
+
57338: untitled (0b)
|
|
1673
|
+
57339: untitled (0b)
|
|
1674
|
+
57340: Qantas_Airlines1.jpg (124.5k)
|
|
1675
|
+
|
|
1676
|
+
|
|
1677
|
+
--
|
|
1678
|
+
|
|
1679
|
+
# 29/29 (id/93452/total)
|
|
1680
|
+
|
|
1681
|
+
id: 93452
|
|
1682
|
+
Ticket: 3399
|
|
1683
|
+
TimeTaken: 0
|
|
1684
|
+
Type: Comment
|
|
1685
|
+
Field:
|
|
1686
|
+
OldValue:
|
|
1687
|
+
NewValue:
|
|
1688
|
+
Data: No Subject
|
|
1689
|
+
Description: Comments added by jais.cheema
|
|
1690
|
+
Content:
|
|
1691
|
+
Creator: jais.cheema
|
|
1692
|
+
Created: 2012-12-10 00:37:09
|
|
1693
|
+
|
|
1694
|
+
Attachments:
|
|
1695
|
+
57342: untitled (0b)
|
|
1696
|
+
57343: untitled (0b)
|
|
1697
|
+
57344: unled2qd.png (1085.8k)
|
|
1698
|
+
|
|
1699
|
+
|
|
1700
|
+
--
|
|
1701
|
+
|
|
1702
|
+
# 29/29 (id/93454/total)
|
|
1703
|
+
|
|
1704
|
+
id: 93454
|
|
1705
|
+
Ticket: 3399
|
|
1706
|
+
TimeTaken: 0
|
|
1707
|
+
Type: Comment
|
|
1708
|
+
Field:
|
|
1709
|
+
OldValue:
|
|
1710
|
+
NewValue:
|
|
1711
|
+
Data: No Subject
|
|
1712
|
+
Description: Comments added by jais.cheema
|
|
1713
|
+
Content:
|
|
1714
|
+
Creator: jais.cheema
|
|
1715
|
+
Created: 2012-12-10 00:37:27
|
|
1716
|
+
|
|
1717
|
+
Attachments:
|
|
1718
|
+
57346: untitled (0b)
|
|
1719
|
+
57347: untitled (0b)
|
|
1720
|
+
57348: Business Processes + Policies .graffle (858.3k)
|
|
1721
|
+
|
|
1722
|
+
|
|
1723
|
+
--
|
|
1724
|
+
|
|
1725
|
+
# 29/29 (id/93456/total)
|
|
1726
|
+
|
|
1727
|
+
id: 93456
|
|
1728
|
+
Ticket: 3399
|
|
1729
|
+
TimeTaken: 0
|
|
1730
|
+
Type: Comment
|
|
1731
|
+
Field:
|
|
1732
|
+
OldValue:
|
|
1733
|
+
NewValue:
|
|
1734
|
+
Data: No Subject
|
|
1735
|
+
Description: Comments added by jais.cheema
|
|
1736
|
+
Content:
|
|
1737
|
+
Creator: jais.cheema
|
|
1738
|
+
Created: 2012-12-10 00:37:59
|
|
1739
|
+
|
|
1740
|
+
Attachments:
|
|
1741
|
+
57350: untitled (0b)
|
|
1742
|
+
57351: untitled (0b)
|
|
1743
|
+
57352: Recovery Procedures.docx (1880.4k)
|
|
1744
|
+
|
|
1745
|
+
|
|
1746
|
+
--
|
|
1747
|
+
|
|
1748
|
+
# 29/29 (id/93457/total)
|
|
1749
|
+
|
|
1750
|
+
id: 93457
|
|
1751
|
+
Ticket: 3399
|
|
1752
|
+
TimeTaken: 0
|
|
1753
|
+
Type: Comment
|
|
1754
|
+
Field:
|
|
1755
|
+
OldValue:
|
|
1756
|
+
NewValue:
|
|
1757
|
+
Data: No Subject
|
|
1758
|
+
Description: Comments added by jais.cheema
|
|
1759
|
+
Content: Lets try adding a link #5454 to a ticket and a generic one. https://www.google.com.au/search?something
|
|
1760
|
+
Creator: jais.cheema
|
|
1761
|
+
Created: 2012-12-11 00:17:33
|
|
1762
|
+
|
|
1763
|
+
Attachments:
|
|
1764
|
+
57353: untitled (102b)
|
|
1765
|
+
|
|
1766
|
+
|
|
1767
|
+
http_version:
|
|
1768
|
+
recorded_at: Wed, 12 Dec 2012 02:12:56 GMT
|
|
1769
|
+
- request:
|
|
1770
|
+
method: post
|
|
1771
|
+
uri: http://ticketsdev.cybersecure.local/rt/REST/1.0/http://ticketsdev.cybersecure.local/rt/REST/1.0
|
|
1772
|
+
body:
|
|
1773
|
+
string: user=jais.cheema&pass=killzone
|
|
1774
|
+
headers:
|
|
1775
|
+
Content-Type:
|
|
1776
|
+
- application/x-www-form-urlencoded
|
|
1777
|
+
response:
|
|
1778
|
+
status:
|
|
1779
|
+
code: 200
|
|
1780
|
+
message: OK
|
|
1781
|
+
headers:
|
|
1782
|
+
Date:
|
|
1783
|
+
- Wed, 12 Dec 2012 02:18:42 GMT
|
|
1784
|
+
Server:
|
|
1785
|
+
- Apache/2.2.22 (Ubuntu)
|
|
1786
|
+
Set-Cookie:
|
|
1787
|
+
- RT_SID_rt4.80=9a218b85c5c336f6b570459c61204187; path=/rt
|
|
1788
|
+
X-Frame-Options:
|
|
1789
|
+
- DENY
|
|
1790
|
+
Vary:
|
|
1791
|
+
- Accept-Encoding
|
|
1792
|
+
Transfer-Encoding:
|
|
1793
|
+
- chunked
|
|
1794
|
+
Content-Type:
|
|
1795
|
+
- text/plain; charset=utf-8
|
|
1796
|
+
body:
|
|
1797
|
+
string: |+
|
|
1798
|
+
RT/4.0.4 200 Ok
|
|
1799
|
+
|
|
1800
|
+
# Invalid object specification: 'http:/ticketsdev.cybersecure.local/rt/REST/1.0'
|
|
1801
|
+
|
|
1802
|
+
id: http:/ticketsdev.cybersecure.local/rt/REST/1.0
|
|
1803
|
+
|
|
1804
|
+
http_version:
|
|
1805
|
+
recorded_at: Wed, 12 Dec 2012 02:18:53 GMT
|
|
1806
|
+
- request:
|
|
1807
|
+
method: get
|
|
1808
|
+
uri: http://ticketsdev.cybersecure.local/rt/REST/1.0/ticket/400/history?
|
|
1809
|
+
body:
|
|
1810
|
+
string: ""
|
|
1811
|
+
headers:
|
|
1812
|
+
Cookie:
|
|
1813
|
+
- RT_SID_rt4.80=9a218b85c5c336f6b570459c61204187
|
|
1814
|
+
response:
|
|
1815
|
+
status:
|
|
1816
|
+
code: 200
|
|
1817
|
+
message: OK
|
|
1818
|
+
headers:
|
|
1819
|
+
Date:
|
|
1820
|
+
- Wed, 12 Dec 2012 02:18:43 GMT
|
|
1821
|
+
Server:
|
|
1822
|
+
- Apache/2.2.22 (Ubuntu)
|
|
1823
|
+
Set-Cookie:
|
|
1824
|
+
- RT_SID_rt4.80=9a218b85c5c336f6b570459c61204187; path=/rt
|
|
1825
|
+
X-Frame-Options:
|
|
1826
|
+
- DENY
|
|
1827
|
+
Vary:
|
|
1828
|
+
- Accept-Encoding
|
|
1829
|
+
Transfer-Encoding:
|
|
1830
|
+
- chunked
|
|
1831
|
+
Content-Type:
|
|
1832
|
+
- text/plain; charset=utf-8
|
|
1833
|
+
body:
|
|
1834
|
+
string: |+
|
|
1835
|
+
RT/4.0.4 200 Ok
|
|
1836
|
+
|
|
1837
|
+
# 13/13 (id/6005/total)
|
|
1838
|
+
|
|
1839
|
+
id: 6005
|
|
1840
|
+
Ticket: 400
|
|
1841
|
+
TimeTaken: 0
|
|
1842
|
+
Type: Create
|
|
1843
|
+
Field:
|
|
1844
|
+
OldValue:
|
|
1845
|
+
NewValue:
|
|
1846
|
+
Data:
|
|
1847
|
+
Description: Ticket created by anshul.chopra
|
|
1848
|
+
|
|
1849
|
+
Content: Client is getting following errors while backing up MySQL
|
|
1850
|
+
|
|
1851
|
+
Error : mysqldump: Got error: 1044: Access denied for user 'mandoadmin'@'%' to database 'information_schema' when using LOCK TABLES
|
|
1852
|
+
|
|
1853
|
+
Creator: anshul.chopra
|
|
1854
|
+
Created: 2010-11-04 04:57:03
|
|
1855
|
+
|
|
1856
|
+
Attachments:
|
|
1857
|
+
3573: untitled (190b)
|
|
1858
|
+
|
|
1859
|
+
|
|
1860
|
+
--
|
|
1861
|
+
|
|
1862
|
+
# 13/13 (id/6006/total)
|
|
1863
|
+
|
|
1864
|
+
id: 6006
|
|
1865
|
+
Ticket: 400
|
|
1866
|
+
TimeTaken: 0
|
|
1867
|
+
Type: EmailRecord
|
|
1868
|
+
Field:
|
|
1869
|
+
OldValue:
|
|
1870
|
+
NewValue:
|
|
1871
|
+
Data: <rt-3.8.7-13898-1288846623-1801.400-3-0@cybersecure.com.au>
|
|
1872
|
+
Description: Outgoing email recorded by RT_System
|
|
1873
|
+
|
|
1874
|
+
Content: Thankyou for your email,
|
|
1875
|
+
|
|
1876
|
+
This message has been automatically generated in response to the
|
|
1877
|
+
creation of a support ticket regarding: "mando - SQL dump access denied errors"
|
|
1878
|
+
|
|
1879
|
+
There is no need to reply to this message right now.
|
|
1880
|
+
|
|
1881
|
+
Your ticket has been assigned an ID of [tickets.cybersecure.com.au #400], please ensure that this remains in the subject of any emails sent to our team.
|
|
1882
|
+
|
|
1883
|
+
Our team has been notified and we will endeavour to get back to you within 4 hours.
|
|
1884
|
+
|
|
1885
|
+
|
|
1886
|
+
Kind regards,
|
|
1887
|
+
|
|
1888
|
+
|
|
1889
|
+
The CyberSecure Team
|
|
1890
|
+
|
|
1891
|
+
T: 1300 854 292
|
|
1892
|
+
E: tickets@cybersecure.com.au
|
|
1893
|
+
|
|
1894
|
+
|
|
1895
|
+
The contents of your support request was:
|
|
1896
|
+
-------------------------------------------------------------------------
|
|
1897
|
+
Client is getting following errors while backing up MySQL
|
|
1898
|
+
|
|
1899
|
+
Error : mysqldump: Got error: 1044: Access denied for user 'mandoadmin'@'%' to database 'information_schema' when using LOCK TABLES
|
|
1900
|
+
|
|
1901
|
+
|
|
1902
|
+
Creator: RT_System
|
|
1903
|
+
Created: 2010-11-04 04:57:04
|
|
1904
|
+
|
|
1905
|
+
Attachments:
|
|
1906
|
+
3574: untitled (860b)
|
|
1907
|
+
|
|
1908
|
+
|
|
1909
|
+
--
|
|
1910
|
+
|
|
1911
|
+
# 13/13 (id/6011/total)
|
|
1912
|
+
|
|
1913
|
+
id: 6011
|
|
1914
|
+
Ticket: 400
|
|
1915
|
+
TimeTaken: 0
|
|
1916
|
+
Type: Set
|
|
1917
|
+
Field: Priority
|
|
1918
|
+
OldValue: 0
|
|
1919
|
+
NewValue: 1
|
|
1920
|
+
Data:
|
|
1921
|
+
Description: Priority changed from (no value) to '1' by anshul.chopra
|
|
1922
|
+
Content: This transaction appears to have no content
|
|
1923
|
+
Creator: anshul.chopra
|
|
1924
|
+
Created: 2010-11-04 04:57:23
|
|
1925
|
+
Attachments:
|
|
1926
|
+
|
|
1927
|
+
--
|
|
1928
|
+
|
|
1929
|
+
# 13/13 (id/6013/total)
|
|
1930
|
+
|
|
1931
|
+
id: 6013
|
|
1932
|
+
Ticket: 400
|
|
1933
|
+
TimeTaken: 0
|
|
1934
|
+
Type: Comment
|
|
1935
|
+
Field:
|
|
1936
|
+
OldValue:
|
|
1937
|
+
NewValue:
|
|
1938
|
+
Data: No Subject
|
|
1939
|
+
Description: Comments added by anshul.chopra
|
|
1940
|
+
|
|
1941
|
+
Content: Following email sent to Bryce :
|
|
1942
|
+
|
|
1943
|
+
It seems that it is a permissions issue.
|
|
1944
|
+
|
|
1945
|
+
Can you grant Lock privileges to the user for the databases in concern.
|
|
1946
|
+
|
|
1947
|
+
Also have a look at the following URLs if they can be of any help to you.
|
|
1948
|
+
|
|
1949
|
+
http://forums.mysql.com/read.php?10,108835,192963#msg-192963
|
|
1950
|
+
|
|
1951
|
+
http://dev.mysql.com/doc/refman/5.1/en/access-denied.html
|
|
1952
|
+
|
|
1953
|
+
CyberSecure software agent calls mysqldump program for the backup of databases.
|
|
1954
|
+
|
|
1955
|
+
--
|
|
1956
|
+
Anshul Chopra
|
|
1957
|
+
Support Engineer - CyberSecure Pty Limited
|
|
1958
|
+
|
|
1959
|
+
D: 03 8470 7650
|
|
1960
|
+
T: 1300 854 292
|
|
1961
|
+
E: tickets@cybersecure.com.au
|
|
1962
|
+
W: www.cybersecure.com.au
|
|
1963
|
+
|
|
1964
|
+
|
|
1965
|
+
Creator: anshul.chopra
|
|
1966
|
+
Created: 2010-11-04 06:08:06
|
|
1967
|
+
|
|
1968
|
+
Attachments:
|
|
1969
|
+
3579: untitled (1.7k)
|
|
1970
|
+
|
|
1971
|
+
|
|
1972
|
+
--
|
|
1973
|
+
|
|
1974
|
+
# 13/13 (id/6014/total)
|
|
1975
|
+
|
|
1976
|
+
id: 6014
|
|
1977
|
+
Ticket: 400
|
|
1978
|
+
TimeTaken: 0
|
|
1979
|
+
Type: Status
|
|
1980
|
+
Field: Status
|
|
1981
|
+
OldValue: new
|
|
1982
|
+
NewValue: open
|
|
1983
|
+
Data:
|
|
1984
|
+
Description: Status changed from 'new' to 'open' by anshul.chopra
|
|
1985
|
+
Content: This transaction appears to have no content
|
|
1986
|
+
Creator: anshul.chopra
|
|
1987
|
+
Created: 2010-11-04 06:08:06
|
|
1988
|
+
Attachments:
|
|
1989
|
+
|
|
1990
|
+
--
|
|
1991
|
+
|
|
1992
|
+
# 13/13 (id/6105/total)
|
|
1993
|
+
|
|
1994
|
+
id: 6105
|
|
1995
|
+
Ticket: 400
|
|
1996
|
+
TimeTaken: 0
|
|
1997
|
+
Type: Comment
|
|
1998
|
+
Field:
|
|
1999
|
+
OldValue:
|
|
2000
|
+
NewValue:
|
|
2001
|
+
Data: No Subject
|
|
2002
|
+
Description: Comments added by anshul.chopra
|
|
2003
|
+
|
|
2004
|
+
Content: Problem still not fixed by Bryce.
|
|
2005
|
+
|
|
2006
|
+
Follow up.
|
|
2007
|
+
|
|
2008
|
+
--
|
|
2009
|
+
Anshul Chopra
|
|
2010
|
+
Support Engineer - CyberSecure Pty Limited
|
|
2011
|
+
|
|
2012
|
+
D: 03 8470 7650
|
|
2013
|
+
T: 1300 854 292
|
|
2014
|
+
E: tickets@cybersecure.com.au
|
|
2015
|
+
W: www.cybersecure.com.au
|
|
2016
|
+
|
|
2017
|
+
|
|
2018
|
+
Creator: anshul.chopra
|
|
2019
|
+
Created: 2010-11-05 04:54:12
|
|
2020
|
+
|
|
2021
|
+
Attachments:
|
|
2022
|
+
3638: untitled (268b)
|
|
2023
|
+
|
|
2024
|
+
|
|
2025
|
+
--
|
|
2026
|
+
|
|
2027
|
+
# 13/13 (id/6109/total)
|
|
2028
|
+
|
|
2029
|
+
id: 6109
|
|
2030
|
+
Ticket: 400
|
|
2031
|
+
TimeTaken: 0
|
|
2032
|
+
Type: Steal
|
|
2033
|
+
Field: Owner
|
|
2034
|
+
OldValue: 30
|
|
2035
|
+
NewValue: 1812
|
|
2036
|
+
Data:
|
|
2037
|
+
Description: Stolen from anshul.chopra by aditya.garudadri
|
|
2038
|
+
Content: This transaction appears to have no content
|
|
2039
|
+
Creator: aditya.garudadri
|
|
2040
|
+
Created: 2010-11-07 22:05:20
|
|
2041
|
+
Attachments:
|
|
2042
|
+
|
|
2043
|
+
--
|
|
2044
|
+
|
|
2045
|
+
# 13/13 (id/6369/total)
|
|
2046
|
+
|
|
2047
|
+
id: 6369
|
|
2048
|
+
Ticket: 400
|
|
2049
|
+
TimeTaken: 0
|
|
2050
|
+
Type: Comment
|
|
2051
|
+
Field:
|
|
2052
|
+
OldValue:
|
|
2053
|
+
NewValue:
|
|
2054
|
+
Data: No Subject
|
|
2055
|
+
Description: Comments added by aditya.garudadri
|
|
2056
|
+
|
|
2057
|
+
Content: Email received from the partner regarding the error. Advised to grant LOCK
|
|
2058
|
+
permissions to the user mandoadmin.
|
|
2059
|
+
|
|
2060
|
+
|
|
2061
|
+
Creator: aditya.garudadri
|
|
2062
|
+
Created: 2010-11-09 23:31:39
|
|
2063
|
+
|
|
2064
|
+
Attachments:
|
|
2065
|
+
3779: untitled (121b)
|
|
2066
|
+
|
|
2067
|
+
|
|
2068
|
+
--
|
|
2069
|
+
|
|
2070
|
+
# 13/13 (id/6441/total)
|
|
2071
|
+
|
|
2072
|
+
id: 6441
|
|
2073
|
+
Ticket: 400
|
|
2074
|
+
TimeTaken: 0
|
|
2075
|
+
Type: Comment
|
|
2076
|
+
Field:
|
|
2077
|
+
OldValue:
|
|
2078
|
+
NewValue:
|
|
2079
|
+
Data: No Subject
|
|
2080
|
+
Description: Comments added by aditya.garudadri
|
|
2081
|
+
|
|
2082
|
+
Content: Email from Jason:
|
|
2083
|
+
"Can you confirm that this needs to run Schema & Mysql databases. If so would
|
|
2084
|
+
you have any notes on how to run this command in MySQL"
|
|
2085
|
+
Advised that the command provided needs to be performed on the mysql console to
|
|
2086
|
+
grant the required permission for the user.
|
|
2087
|
+
|
|
2088
|
+
|
|
2089
|
+
Creator: aditya.garudadri
|
|
2090
|
+
Created: 2010-11-10 23:57:35
|
|
2091
|
+
|
|
2092
|
+
Attachments:
|
|
2093
|
+
3826: untitled (822b)
|
|
2094
|
+
|
|
2095
|
+
|
|
2096
|
+
--
|
|
2097
|
+
|
|
2098
|
+
# 13/13 (id/6530/total)
|
|
2099
|
+
|
|
2100
|
+
id: 6530
|
|
2101
|
+
Ticket: 400
|
|
2102
|
+
TimeTaken: 0
|
|
2103
|
+
Type: Comment
|
|
2104
|
+
Field:
|
|
2105
|
+
OldValue:
|
|
2106
|
+
NewValue:
|
|
2107
|
+
Data: No Subject
|
|
2108
|
+
Description: Comments added by aditya.garudadri
|
|
2109
|
+
|
|
2110
|
+
Content: It looks like the update is now working fine for Morningfs-Mandobase. Sent an
|
|
2111
|
+
email to confirm if everything is in order.
|
|
2112
|
+
|
|
2113
|
+
|
|
2114
|
+
Creator: aditya.garudadri
|
|
2115
|
+
Created: 2010-11-12 01:05:29
|
|
2116
|
+
|
|
2117
|
+
Attachments:
|
|
2118
|
+
3891: untitled (128b)
|
|
2119
|
+
|
|
2120
|
+
|
|
2121
|
+
--
|
|
2122
|
+
|
|
2123
|
+
# 13/13 (id/6649/total)
|
|
2124
|
+
|
|
2125
|
+
id: 6649
|
|
2126
|
+
Ticket: 400
|
|
2127
|
+
TimeTaken: 0
|
|
2128
|
+
Type: Comment
|
|
2129
|
+
Field:
|
|
2130
|
+
OldValue:
|
|
2131
|
+
NewValue:
|
|
2132
|
+
Data: No Subject
|
|
2133
|
+
Description: Comments added by aditya.garudadri
|
|
2134
|
+
|
|
2135
|
+
Content: Confirmation received that everything is working fine.
|
|
2136
|
+
|
|
2137
|
+
|
|
2138
|
+
Creator: aditya.garudadri
|
|
2139
|
+
Created: 2010-11-15 22:15:15
|
|
2140
|
+
|
|
2141
|
+
Attachments:
|
|
2142
|
+
3958: untitled (61b)
|
|
2143
|
+
|
|
2144
|
+
|
|
2145
|
+
--
|
|
2146
|
+
|
|
2147
|
+
# 13/13 (id/6650/total)
|
|
2148
|
+
|
|
2149
|
+
id: 6650
|
|
2150
|
+
Ticket: 400
|
|
2151
|
+
TimeTaken: 0
|
|
2152
|
+
Type: Status
|
|
2153
|
+
Field: Status
|
|
2154
|
+
OldValue: open
|
|
2155
|
+
NewValue: resolved
|
|
2156
|
+
Data:
|
|
2157
|
+
Description: Status changed from 'open' to 'resolved' by aditya.garudadri
|
|
2158
|
+
Content: This transaction appears to have no content
|
|
2159
|
+
Creator: aditya.garudadri
|
|
2160
|
+
Created: 2010-11-15 22:15:15
|
|
2161
|
+
Attachments:
|
|
2162
|
+
|
|
2163
|
+
--
|
|
2164
|
+
|
|
2165
|
+
# 13/13 (id/6651/total)
|
|
2166
|
+
|
|
2167
|
+
id: 6651
|
|
2168
|
+
Ticket: 400
|
|
2169
|
+
TimeTaken: 0
|
|
2170
|
+
Type: EmailRecord
|
|
2171
|
+
Field:
|
|
2172
|
+
OldValue:
|
|
2173
|
+
NewValue:
|
|
2174
|
+
Data: <rt-3.8.7-20902-1289859315-997.400-10-0@cybersecure.com.au>
|
|
2175
|
+
Description: Outgoing email recorded by RT_System
|
|
2176
|
+
|
|
2177
|
+
Content: According to our records, your request has been resolved. If you have any
|
|
2178
|
+
further questions or concerns, please respond to this message and a team member will investigate further.
|
|
2179
|
+
|
|
2180
|
+
|
|
2181
|
+
The CyberSecure Team
|
|
2182
|
+
|
|
2183
|
+
T: 1300 854 292
|
|
2184
|
+
E: tickets@cybersecure.com.au
|
|
2185
|
+
|
|
2186
|
+
Creator: RT_System
|
|
2187
|
+
Created: 2010-11-15 22:15:16
|
|
2188
|
+
|
|
2189
|
+
Attachments:
|
|
2190
|
+
3959: untitled (249b)
|
|
2191
|
+
|
|
2192
|
+
|
|
2193
|
+
http_version:
|
|
2194
|
+
recorded_at: Wed, 12 Dec 2012 02:18:53 GMT
|
|
2195
|
+
recorded_with: VCR 2.2.5
|