aws-sdk-connect 1.53.0 → 1.54.0

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data/CHANGELOG.md CHANGED
@@ -1,6 +1,11 @@
1
1
  Unreleased Changes
2
2
  ------------------
3
3
 
4
+ 1.54.0 (2021-10-29)
5
+ ------------------
6
+
7
+ * Feature - Amazon Connect Chat now supports real-time message streaming.
8
+
4
9
  1.53.0 (2021-10-21)
5
10
  ------------------
6
11
 
data/VERSION CHANGED
@@ -1 +1 @@
1
- 1.53.0
1
+ 1.54.0
@@ -2588,13 +2588,14 @@ module Aws::Connect
2588
2588
  # instance_id: "InstanceId", # required
2589
2589
  # filters: { # required
2590
2590
  # queues: ["QueueId"],
2591
+ # routing_profiles: ["RoutingProfileId"],
2591
2592
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2592
2593
  # },
2593
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2594
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
2594
2595
  # current_metrics: [ # required
2595
2596
  # {
2596
2597
  # name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
2597
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2598
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
2598
2599
  # },
2599
2600
  # ],
2600
2601
  # next_token: "NextToken",
@@ -2607,10 +2608,15 @@ module Aws::Connect
2607
2608
  # resp.metric_results #=> Array
2608
2609
  # resp.metric_results[0].dimensions.queue.id #=> String
2609
2610
  # resp.metric_results[0].dimensions.queue.arn #=> String
2611
+ # resp.metric_results[0].dimensions.queue.queue_type #=> String, one of "STANDARD", "AGENT"
2610
2612
  # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
2613
+ # resp.metric_results[0].dimensions.routing_profile.id #=> String
2614
+ # resp.metric_results[0].dimensions.routing_profile.arn #=> String
2615
+ # resp.metric_results[0].dimensions.instance_reference.id #=> String
2616
+ # resp.metric_results[0].dimensions.instance_reference.arn #=> String
2611
2617
  # resp.metric_results[0].collections #=> Array
2612
2618
  # resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
2613
- # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
2619
+ # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "MILLISECONDS", "COUNT", "PERCENT"
2614
2620
  # resp.metric_results[0].collections[0].value #=> Float
2615
2621
  # resp.data_snapshot_time #=> Time
2616
2622
  #
@@ -2911,18 +2917,19 @@ module Aws::Connect
2911
2917
  # end_time: Time.now, # required
2912
2918
  # filters: { # required
2913
2919
  # queues: ["QueueId"],
2920
+ # routing_profiles: ["RoutingProfileId"],
2914
2921
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2915
2922
  # },
2916
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2923
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
2917
2924
  # historical_metrics: [ # required
2918
2925
  # {
2919
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2926
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2920
2927
  # threshold: {
2921
2928
  # comparison: "LT", # accepts LT
2922
2929
  # threshold_value: 1.0,
2923
2930
  # },
2924
2931
  # statistic: "SUM", # accepts SUM, MAX, AVG
2925
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2932
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
2926
2933
  # },
2927
2934
  # ],
2928
2935
  # next_token: "NextToken",
@@ -2935,13 +2942,18 @@ module Aws::Connect
2935
2942
  # resp.metric_results #=> Array
2936
2943
  # resp.metric_results[0].dimensions.queue.id #=> String
2937
2944
  # resp.metric_results[0].dimensions.queue.arn #=> String
2945
+ # resp.metric_results[0].dimensions.queue.queue_type #=> String, one of "STANDARD", "AGENT"
2938
2946
  # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
2947
+ # resp.metric_results[0].dimensions.routing_profile.id #=> String
2948
+ # resp.metric_results[0].dimensions.routing_profile.arn #=> String
2949
+ # resp.metric_results[0].dimensions.instance_reference.id #=> String
2950
+ # resp.metric_results[0].dimensions.instance_reference.arn #=> String
2939
2951
  # resp.metric_results[0].collections #=> Array
2940
- # resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
2952
+ # resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_TRANSFERRED_IN_BY_AGENT", "CONTACTS_TRANSFERRED_OUT_BY_AGENT", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
2941
2953
  # resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
2942
2954
  # resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
2943
2955
  # resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
2944
- # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
2956
+ # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "MILLISECONDS", "COUNT", "PERCENT"
2945
2957
  # resp.metric_results[0].collections[0].value #=> Float
2946
2958
  #
2947
2959
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricData AWS API Documentation
@@ -4345,8 +4357,8 @@ module Aws::Connect
4345
4357
  # display_name: "DisplayName", # required
4346
4358
  # },
4347
4359
  # initial_message: {
4348
- # content_type: "ChatContentType", # required
4349
- # content: "ChatContent", # required
4360
+ # content_type: "ChatContentType",
4361
+ # content: "ChatContent",
4350
4362
  # },
4351
4363
  # client_token: "ClientToken",
4352
4364
  # })
@@ -4419,6 +4431,63 @@ module Aws::Connect
4419
4431
  req.send_request(options)
4420
4432
  end
4421
4433
 
4434
+ # Initiates real-time message streaming for a new chat contact.
4435
+ #
4436
+ # For more information about message streaming, see [Enable real-time
4437
+ # chat message streaming][1] in the *Amazon Connect Administrator
4438
+ # Guide*.
4439
+ #
4440
+ #
4441
+ #
4442
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-message-streaming.html
4443
+ #
4444
+ # @option params [required, String] :instance_id
4445
+ # The identifier of the Amazon Connect instance. You can find the
4446
+ # instanceId in the ARN of the instance.
4447
+ #
4448
+ # @option params [required, String] :contact_id
4449
+ # The identifier of the contact. This is the identifier of the contact
4450
+ # associated with the first interaction with the contact center.
4451
+ #
4452
+ # @option params [required, Types::ChatStreamingConfiguration] :chat_streaming_configuration
4453
+ # The streaming configuration, such as the Amazon SNS streaming
4454
+ # endpoint.
4455
+ #
4456
+ # @option params [required, String] :client_token
4457
+ # A unique, case-sensitive identifier that you provide to ensure the
4458
+ # idempotency of the request.
4459
+ #
4460
+ # **A suitable default value is auto-generated.** You should normally
4461
+ # not need to pass this option.**
4462
+ #
4463
+ # @return [Types::StartContactStreamingResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
4464
+ #
4465
+ # * {Types::StartContactStreamingResponse#streaming_id #streaming_id} => String
4466
+ #
4467
+ # @example Request syntax with placeholder values
4468
+ #
4469
+ # resp = client.start_contact_streaming({
4470
+ # instance_id: "InstanceId", # required
4471
+ # contact_id: "ContactId", # required
4472
+ # chat_streaming_configuration: { # required
4473
+ # streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
4474
+ # },
4475
+ # client_token: "ClientToken", # required
4476
+ # })
4477
+ #
4478
+ # @example Response structure
4479
+ #
4480
+ # resp.streaming_id #=> String
4481
+ #
4482
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreaming AWS API Documentation
4483
+ #
4484
+ # @overload start_contact_streaming(params = {})
4485
+ # @param [Hash] params ({})
4486
+ def start_contact_streaming(params = {}, options = {})
4487
+ req = build_request(:start_contact_streaming, params)
4488
+ req.send_request(options)
4489
+ end
4490
+
4422
4491
  # Places an outbound call to a contact, and then initiates the contact
4423
4492
  # flow. It performs the actions in the contact flow that's specified
4424
4493
  # (in `ContactFlowId`).
@@ -4608,7 +4677,7 @@ module Aws::Connect
4608
4677
  # references: {
4609
4678
  # "ReferenceKey" => {
4610
4679
  # value: "ReferenceValue", # required
4611
- # type: "URL", # required, accepts URL
4680
+ # type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
4612
4681
  # },
4613
4682
  # },
4614
4683
  # description: "Description",
@@ -4695,6 +4764,43 @@ module Aws::Connect
4695
4764
  req.send_request(options)
4696
4765
  end
4697
4766
 
4767
+ # Ends message streaming on a specified contact. To restart message
4768
+ # streaming on that contact, call the [StartContactStreaming][1] API.
4769
+ #
4770
+ #
4771
+ #
4772
+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_StartContactStreaming.html
4773
+ #
4774
+ # @option params [required, String] :instance_id
4775
+ # The identifier of the Amazon Connect instance. You can find the
4776
+ # instanceId in the ARN of the instance.
4777
+ #
4778
+ # @option params [required, String] :contact_id
4779
+ # The identifier of the contact. This is the identifier of the contact
4780
+ # that is associated with the first interaction with the contact center.
4781
+ #
4782
+ # @option params [required, String] :streaming_id
4783
+ # The identifier of the streaming configuration enabled.
4784
+ #
4785
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4786
+ #
4787
+ # @example Request syntax with placeholder values
4788
+ #
4789
+ # resp = client.stop_contact_streaming({
4790
+ # instance_id: "InstanceId", # required
4791
+ # contact_id: "ContactId", # required
4792
+ # streaming_id: "StreamingId", # required
4793
+ # })
4794
+ #
4795
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactStreaming AWS API Documentation
4796
+ #
4797
+ # @overload stop_contact_streaming(params = {})
4798
+ # @param [Hash] params ({})
4799
+ def stop_contact_streaming(params = {}, options = {})
4800
+ req = build_request(:stop_contact_streaming, params)
4801
+ req.send_request(options)
4802
+ end
4803
+
4698
4804
  # When a contact is being recorded, this API suspends recording the
4699
4805
  # call. For example, you might suspend the call recording while
4700
4806
  # collecting sensitive information, such as a credit card number. Then
@@ -5838,7 +5944,7 @@ module Aws::Connect
5838
5944
  params: params,
5839
5945
  config: config)
5840
5946
  context[:gem_name] = 'aws-sdk-connect'
5841
- context[:gem_version] = '1.53.0'
5947
+ context[:gem_version] = '1.54.0'
5842
5948
  Seahorse::Client::Request.new(handlers, context)
5843
5949
  end
5844
5950
 
@@ -56,6 +56,8 @@ module Aws::Connect
56
56
  ChatContent = Shapes::StringShape.new(name: 'ChatContent')
57
57
  ChatContentType = Shapes::StringShape.new(name: 'ChatContentType')
58
58
  ChatMessage = Shapes::StructureShape.new(name: 'ChatMessage')
59
+ ChatStreamingConfiguration = Shapes::StructureShape.new(name: 'ChatStreamingConfiguration')
60
+ ChatStreamingEndpointARN = Shapes::StringShape.new(name: 'ChatStreamingEndpointARN')
59
61
  ClientToken = Shapes::StringShape.new(name: 'ClientToken')
60
62
  CommonNameLength127 = Shapes::StringShape.new(name: 'CommonNameLength127')
61
63
  Comparison = Shapes::StringShape.new(name: 'Comparison')
@@ -204,6 +206,7 @@ module Aws::Connect
204
206
  InstanceAttributeType = Shapes::StringShape.new(name: 'InstanceAttributeType')
205
207
  InstanceAttributeValue = Shapes::StringShape.new(name: 'InstanceAttributeValue')
206
208
  InstanceId = Shapes::StringShape.new(name: 'InstanceId')
209
+ InstanceReference = Shapes::StructureShape.new(name: 'InstanceReference')
207
210
  InstanceStatus = Shapes::StringShape.new(name: 'InstanceStatus')
208
211
  InstanceStatusReason = Shapes::StructureShape.new(name: 'InstanceStatusReason')
209
212
  InstanceStorageConfig = Shapes::StructureShape.new(name: 'InstanceStorageConfig')
@@ -364,8 +367,10 @@ module Aws::Connect
364
367
  RoutingProfileQueueConfigSummaryList = Shapes::ListShape.new(name: 'RoutingProfileQueueConfigSummaryList')
365
368
  RoutingProfileQueueReference = Shapes::StructureShape.new(name: 'RoutingProfileQueueReference')
366
369
  RoutingProfileQueueReferenceList = Shapes::ListShape.new(name: 'RoutingProfileQueueReferenceList')
370
+ RoutingProfileReference = Shapes::StructureShape.new(name: 'RoutingProfileReference')
367
371
  RoutingProfileSummary = Shapes::StructureShape.new(name: 'RoutingProfileSummary')
368
372
  RoutingProfileSummaryList = Shapes::ListShape.new(name: 'RoutingProfileSummaryList')
373
+ RoutingProfiles = Shapes::ListShape.new(name: 'RoutingProfiles')
369
374
  S3Config = Shapes::StructureShape.new(name: 'S3Config')
370
375
  SecurityKey = Shapes::StructureShape.new(name: 'SecurityKey')
371
376
  SecurityKeysList = Shapes::ListShape.new(name: 'SecurityKeysList')
@@ -382,6 +387,8 @@ module Aws::Connect
382
387
  StartChatContactResponse = Shapes::StructureShape.new(name: 'StartChatContactResponse')
383
388
  StartContactRecordingRequest = Shapes::StructureShape.new(name: 'StartContactRecordingRequest')
384
389
  StartContactRecordingResponse = Shapes::StructureShape.new(name: 'StartContactRecordingResponse')
390
+ StartContactStreamingRequest = Shapes::StructureShape.new(name: 'StartContactStreamingRequest')
391
+ StartContactStreamingResponse = Shapes::StructureShape.new(name: 'StartContactStreamingResponse')
385
392
  StartOutboundVoiceContactRequest = Shapes::StructureShape.new(name: 'StartOutboundVoiceContactRequest')
386
393
  StartOutboundVoiceContactResponse = Shapes::StructureShape.new(name: 'StartOutboundVoiceContactResponse')
387
394
  StartTaskContactRequest = Shapes::StructureShape.new(name: 'StartTaskContactRequest')
@@ -391,7 +398,10 @@ module Aws::Connect
391
398
  StopContactRecordingResponse = Shapes::StructureShape.new(name: 'StopContactRecordingResponse')
392
399
  StopContactRequest = Shapes::StructureShape.new(name: 'StopContactRequest')
393
400
  StopContactResponse = Shapes::StructureShape.new(name: 'StopContactResponse')
401
+ StopContactStreamingRequest = Shapes::StructureShape.new(name: 'StopContactStreamingRequest')
402
+ StopContactStreamingResponse = Shapes::StructureShape.new(name: 'StopContactStreamingResponse')
394
403
  StorageType = Shapes::StringShape.new(name: 'StorageType')
404
+ StreamingId = Shapes::StringShape.new(name: 'StreamingId')
395
405
  String = Shapes::StringShape.new(name: 'String')
396
406
  SuspendContactRecordingRequest = Shapes::StructureShape.new(name: 'SuspendContactRecordingRequest')
397
407
  SuspendContactRecordingResponse = Shapes::StructureShape.new(name: 'SuspendContactRecordingResponse')
@@ -532,10 +542,13 @@ module Aws::Connect
532
542
 
533
543
  Channels.member = Shapes::ShapeRef.new(shape: Channel)
534
544
 
535
- ChatMessage.add_member(:content_type, Shapes::ShapeRef.new(shape: ChatContentType, required: true, location_name: "ContentType"))
536
- ChatMessage.add_member(:content, Shapes::ShapeRef.new(shape: ChatContent, required: true, location_name: "Content"))
545
+ ChatMessage.add_member(:content_type, Shapes::ShapeRef.new(shape: ChatContentType, location_name: "ContentType"))
546
+ ChatMessage.add_member(:content, Shapes::ShapeRef.new(shape: ChatContent, location_name: "Content"))
537
547
  ChatMessage.struct_class = Types::ChatMessage
538
548
 
549
+ ChatStreamingConfiguration.add_member(:streaming_endpoint_arn, Shapes::ShapeRef.new(shape: ChatStreamingEndpointARN, required: true, location_name: "StreamingEndpointArn"))
550
+ ChatStreamingConfiguration.struct_class = Types::ChatStreamingConfiguration
551
+
539
552
  ContactFlow.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
540
553
  ContactFlow.add_member(:id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "Id"))
541
554
  ContactFlow.add_member(:name, Shapes::ShapeRef.new(shape: ContactFlowName, location_name: "Name"))
@@ -838,6 +851,8 @@ module Aws::Connect
838
851
 
839
852
  Dimensions.add_member(:queue, Shapes::ShapeRef.new(shape: QueueReference, location_name: "Queue"))
840
853
  Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
854
+ Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
855
+ Dimensions.add_member(:instance_reference, Shapes::ShapeRef.new(shape: InstanceReference, location_name: "InstanceReference"))
841
856
  Dimensions.struct_class = Types::Dimensions
842
857
 
843
858
  DisassociateApprovedOriginRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -885,6 +900,7 @@ module Aws::Connect
885
900
  EncryptionConfig.struct_class = Types::EncryptionConfig
886
901
 
887
902
  Filters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
903
+ Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
888
904
  Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
889
905
  Filters.struct_class = Types::Filters
890
906
 
@@ -1034,6 +1050,10 @@ module Aws::Connect
1034
1050
  Instance.add_member(:outbound_calls_enabled, Shapes::ShapeRef.new(shape: OutboundCallsEnabled, location_name: "OutboundCallsEnabled"))
1035
1051
  Instance.struct_class = Types::Instance
1036
1052
 
1053
+ InstanceReference.add_member(:id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "Id"))
1054
+ InstanceReference.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
1055
+ InstanceReference.struct_class = Types::InstanceReference
1056
+
1037
1057
  InstanceStatusReason.add_member(:message, Shapes::ShapeRef.new(shape: String, location_name: "Message"))
1038
1058
  InstanceStatusReason.struct_class = Types::InstanceStatusReason
1039
1059
 
@@ -1401,6 +1421,7 @@ module Aws::Connect
1401
1421
 
1402
1422
  QueueReference.add_member(:id, Shapes::ShapeRef.new(shape: QueueId, location_name: "Id"))
1403
1423
  QueueReference.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
1424
+ QueueReference.add_member(:queue_type, Shapes::ShapeRef.new(shape: QueueType, location_name: "QueueType"))
1404
1425
  QueueReference.struct_class = Types::QueueReference
1405
1426
 
1406
1427
  QueueSummary.add_member(:id, Shapes::ShapeRef.new(shape: QueueId, location_name: "Id"))
@@ -1496,6 +1517,10 @@ module Aws::Connect
1496
1517
 
1497
1518
  RoutingProfileQueueReferenceList.member = Shapes::ShapeRef.new(shape: RoutingProfileQueueReference)
1498
1519
 
1520
+ RoutingProfileReference.add_member(:id, Shapes::ShapeRef.new(shape: RoutingProfileId, location_name: "Id"))
1521
+ RoutingProfileReference.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
1522
+ RoutingProfileReference.struct_class = Types::RoutingProfileReference
1523
+
1499
1524
  RoutingProfileSummary.add_member(:id, Shapes::ShapeRef.new(shape: RoutingProfileId, location_name: "Id"))
1500
1525
  RoutingProfileSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
1501
1526
  RoutingProfileSummary.add_member(:name, Shapes::ShapeRef.new(shape: RoutingProfileName, location_name: "Name"))
@@ -1503,6 +1528,8 @@ module Aws::Connect
1503
1528
 
1504
1529
  RoutingProfileSummaryList.member = Shapes::ShapeRef.new(shape: RoutingProfileSummary)
1505
1530
 
1531
+ RoutingProfiles.member = Shapes::ShapeRef.new(shape: RoutingProfileId)
1532
+
1506
1533
  S3Config.add_member(:bucket_name, Shapes::ShapeRef.new(shape: BucketName, required: true, location_name: "BucketName"))
1507
1534
  S3Config.add_member(:bucket_prefix, Shapes::ShapeRef.new(shape: Prefix, required: true, location_name: "BucketPrefix"))
1508
1535
  S3Config.add_member(:encryption_config, Shapes::ShapeRef.new(shape: EncryptionConfig, location_name: "EncryptionConfig"))
@@ -1548,6 +1575,15 @@ module Aws::Connect
1548
1575
 
1549
1576
  StartContactRecordingResponse.struct_class = Types::StartContactRecordingResponse
1550
1577
 
1578
+ StartContactStreamingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
1579
+ StartContactStreamingRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
1580
+ StartContactStreamingRequest.add_member(:chat_streaming_configuration, Shapes::ShapeRef.new(shape: ChatStreamingConfiguration, required: true, location_name: "ChatStreamingConfiguration"))
1581
+ StartContactStreamingRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, required: true, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
1582
+ StartContactStreamingRequest.struct_class = Types::StartContactStreamingRequest
1583
+
1584
+ StartContactStreamingResponse.add_member(:streaming_id, Shapes::ShapeRef.new(shape: StreamingId, required: true, location_name: "StreamingId"))
1585
+ StartContactStreamingResponse.struct_class = Types::StartContactStreamingResponse
1586
+
1551
1587
  StartOutboundVoiceContactRequest.add_member(:destination_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "DestinationPhoneNumber"))
1552
1588
  StartOutboundVoiceContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
1553
1589
  StartOutboundVoiceContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
@@ -1589,6 +1625,13 @@ module Aws::Connect
1589
1625
 
1590
1626
  StopContactResponse.struct_class = Types::StopContactResponse
1591
1627
 
1628
+ StopContactStreamingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
1629
+ StopContactStreamingRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
1630
+ StopContactStreamingRequest.add_member(:streaming_id, Shapes::ShapeRef.new(shape: StreamingId, required: true, location_name: "StreamingId"))
1631
+ StopContactStreamingRequest.struct_class = Types::StopContactStreamingRequest
1632
+
1633
+ StopContactStreamingResponse.struct_class = Types::StopContactStreamingResponse
1634
+
1592
1635
  SuspendContactRecordingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
1593
1636
  SuspendContactRecordingRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
1594
1637
  SuspendContactRecordingRequest.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "InitialContactId"))
@@ -2985,6 +3028,19 @@ module Aws::Connect
2985
3028
  o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
2986
3029
  end)
2987
3030
 
3031
+ api.add_operation(:start_contact_streaming, Seahorse::Model::Operation.new.tap do |o|
3032
+ o.name = "StartContactStreaming"
3033
+ o.http_method = "POST"
3034
+ o.http_request_uri = "/contact/start-streaming"
3035
+ o.input = Shapes::ShapeRef.new(shape: StartContactStreamingRequest)
3036
+ o.output = Shapes::ShapeRef.new(shape: StartContactStreamingResponse)
3037
+ o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
3038
+ o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
3039
+ o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
3040
+ o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
3041
+ o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
3042
+ end)
3043
+
2988
3044
  api.add_operation(:start_outbound_voice_contact, Seahorse::Model::Operation.new.tap do |o|
2989
3045
  o.name = "StartOutboundVoiceContact"
2990
3046
  o.http_method = "PUT"
@@ -3038,6 +3094,18 @@ module Aws::Connect
3038
3094
  o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
3039
3095
  end)
3040
3096
 
3097
+ api.add_operation(:stop_contact_streaming, Seahorse::Model::Operation.new.tap do |o|
3098
+ o.name = "StopContactStreaming"
3099
+ o.http_method = "POST"
3100
+ o.http_request_uri = "/contact/stop-streaming"
3101
+ o.input = Shapes::ShapeRef.new(shape: StopContactStreamingRequest)
3102
+ o.output = Shapes::ShapeRef.new(shape: StopContactStreamingResponse)
3103
+ o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
3104
+ o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
3105
+ o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
3106
+ o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
3107
+ end)
3108
+
3041
3109
  api.add_operation(:suspend_contact_recording, Seahorse::Model::Operation.new.tap do |o|
3042
3110
  o.name = "SuspendContactRecording"
3043
3111
  o.http_method = "POST"
@@ -443,8 +443,8 @@ module Aws::Connect
443
443
  # data as a hash:
444
444
  #
445
445
  # {
446
- # content_type: "ChatContentType", # required
447
- # content: "ChatContent", # required
446
+ # content_type: "ChatContentType",
447
+ # content: "ChatContent",
448
448
  # }
449
449
  #
450
450
  # @!attribute [rw] content_type
@@ -464,6 +464,30 @@ module Aws::Connect
464
464
  include Aws::Structure
465
465
  end
466
466
 
467
+ # The streaming configuration, such as the Amazon SNS streaming
468
+ # endpoint.
469
+ #
470
+ # @note When making an API call, you may pass ChatStreamingConfiguration
471
+ # data as a hash:
472
+ #
473
+ # {
474
+ # streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
475
+ # }
476
+ #
477
+ # @!attribute [rw] streaming_endpoint_arn
478
+ # The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The
479
+ # Amazon Resource Name (ARN) of the streaming endpoint that is used to
480
+ # publish real-time message streaming for chat conversations.
481
+ # @return [String]
482
+ #
483
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatStreamingConfiguration AWS API Documentation
484
+ #
485
+ class ChatStreamingConfiguration < Struct.new(
486
+ :streaming_endpoint_arn)
487
+ SENSITIVE = []
488
+ include Aws::Structure
489
+ end
490
+
467
491
  # Contains information about a contact flow.
468
492
  #
469
493
  # @!attribute [rw] arn
@@ -1408,7 +1432,7 @@ module Aws::Connect
1408
1432
  :hierarchy_group_id,
1409
1433
  :instance_id,
1410
1434
  :tags)
1411
- SENSITIVE = []
1435
+ SENSITIVE = [:password]
1412
1436
  include Aws::Structure
1413
1437
  end
1414
1438
 
@@ -1474,7 +1498,7 @@ module Aws::Connect
1474
1498
  #
1475
1499
  # {
1476
1500
  # name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
1477
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
1501
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
1478
1502
  # }
1479
1503
  #
1480
1504
  # @!attribute [rw] name
@@ -2188,11 +2212,21 @@ module Aws::Connect
2188
2212
  # The channel used for grouping and filters.
2189
2213
  # @return [String]
2190
2214
  #
2215
+ # @!attribute [rw] routing_profile
2216
+ # The routing profile.
2217
+ # @return [Types::RoutingProfileReference]
2218
+ #
2219
+ # @!attribute [rw] instance_reference
2220
+ # The instance reference.
2221
+ # @return [Types::InstanceReference]
2222
+ #
2191
2223
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
2192
2224
  #
2193
2225
  class Dimensions < Struct.new(
2194
2226
  :queue,
2195
- :channel)
2227
+ :channel,
2228
+ :routing_profile,
2229
+ :instance_reference)
2196
2230
  SENSITIVE = []
2197
2231
  include Aws::Structure
2198
2232
  end
@@ -2500,6 +2534,7 @@ module Aws::Connect
2500
2534
  #
2501
2535
  # {
2502
2536
  # queues: ["QueueId"],
2537
+ # routing_profiles: ["RoutingProfileId"],
2503
2538
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2504
2539
  # }
2505
2540
  #
@@ -2508,6 +2543,10 @@ module Aws::Connect
2508
2543
  # queues per request.
2509
2544
  # @return [Array<String>]
2510
2545
  #
2546
+ # @!attribute [rw] routing_profiles
2547
+ # The filters used to sort routing profiles.
2548
+ # @return [Array<String>]
2549
+ #
2511
2550
  # @!attribute [rw] channels
2512
2551
  # The channel to use to filter the metrics.
2513
2552
  # @return [Array<String>]
@@ -2516,6 +2555,7 @@ module Aws::Connect
2516
2555
  #
2517
2556
  class Filters < Struct.new(
2518
2557
  :queues,
2558
+ :routing_profiles,
2519
2559
  :channels)
2520
2560
  SENSITIVE = []
2521
2561
  include Aws::Structure
@@ -2565,13 +2605,14 @@ module Aws::Connect
2565
2605
  # instance_id: "InstanceId", # required
2566
2606
  # filters: { # required
2567
2607
  # queues: ["QueueId"],
2608
+ # routing_profiles: ["RoutingProfileId"],
2568
2609
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2569
2610
  # },
2570
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2611
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
2571
2612
  # current_metrics: [ # required
2572
2613
  # {
2573
2614
  # name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
2574
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2615
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
2575
2616
  # },
2576
2617
  # ],
2577
2618
  # next_token: "NextToken",
@@ -2811,18 +2852,19 @@ module Aws::Connect
2811
2852
  # end_time: Time.now, # required
2812
2853
  # filters: { # required
2813
2854
  # queues: ["QueueId"],
2855
+ # routing_profiles: ["RoutingProfileId"],
2814
2856
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2815
2857
  # },
2816
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2858
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
2817
2859
  # historical_metrics: [ # required
2818
2860
  # {
2819
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2861
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2820
2862
  # threshold: {
2821
2863
  # comparison: "LT", # accepts LT
2822
2864
  # threshold_value: 1.0,
2823
2865
  # },
2824
2866
  # statistic: "SUM", # accepts SUM, MAX, AVG
2825
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2867
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
2826
2868
  # },
2827
2869
  # ],
2828
2870
  # next_token: "NextToken",
@@ -3338,13 +3380,13 @@ module Aws::Connect
3338
3380
  # data as a hash:
3339
3381
  #
3340
3382
  # {
3341
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
3383
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
3342
3384
  # threshold: {
3343
3385
  # comparison: "LT", # accepts LT
3344
3386
  # threshold_value: 1.0,
3345
3387
  # },
3346
3388
  # statistic: "SUM", # accepts SUM, MAX, AVG
3347
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
3389
+ # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
3348
3390
  # }
3349
3391
  #
3350
3392
  # @!attribute [rw] name
@@ -3607,6 +3649,25 @@ module Aws::Connect
3607
3649
  include Aws::Structure
3608
3650
  end
3609
3651
 
3652
+ # The instance reference.
3653
+ #
3654
+ # @!attribute [rw] id
3655
+ # The identifier of the instance reference.
3656
+ # @return [String]
3657
+ #
3658
+ # @!attribute [rw] arn
3659
+ # The Amazon Resource Name (ARN) of the instance reference.
3660
+ # @return [String]
3661
+ #
3662
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceReference AWS API Documentation
3663
+ #
3664
+ class InstanceReference < Struct.new(
3665
+ :id,
3666
+ :arn)
3667
+ SENSITIVE = []
3668
+ include Aws::Structure
3669
+ end
3670
+
3610
3671
  # Relevant details why the instance was not successfully created.
3611
3672
  #
3612
3673
  # @!attribute [rw] message
@@ -5607,11 +5668,16 @@ module Aws::Connect
5607
5668
  # The Amazon Resource Name (ARN) of the queue.
5608
5669
  # @return [String]
5609
5670
  #
5671
+ # @!attribute [rw] queue_type
5672
+ # The type of queue.
5673
+ # @return [String]
5674
+ #
5610
5675
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueReference AWS API Documentation
5611
5676
  #
5612
5677
  class QueueReference < Struct.new(
5613
5678
  :id,
5614
- :arn)
5679
+ :arn,
5680
+ :queue_type)
5615
5681
  SENSITIVE = []
5616
5682
  include Aws::Structure
5617
5683
  end
@@ -5777,7 +5843,7 @@ module Aws::Connect
5777
5843
  #
5778
5844
  # {
5779
5845
  # value: "ReferenceValue", # required
5780
- # type: "URL", # required, accepts URL
5846
+ # type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
5781
5847
  # }
5782
5848
  #
5783
5849
  # @!attribute [rw] value
@@ -6064,6 +6130,25 @@ module Aws::Connect
6064
6130
  include Aws::Structure
6065
6131
  end
6066
6132
 
6133
+ # The routing profile reference.
6134
+ #
6135
+ # @!attribute [rw] id
6136
+ # The identifier of the routing profile reference.
6137
+ # @return [String]
6138
+ #
6139
+ # @!attribute [rw] arn
6140
+ # The Amazon Resource Name (ARN) of the routing profile reference.
6141
+ # @return [String]
6142
+ #
6143
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileReference AWS API Documentation
6144
+ #
6145
+ class RoutingProfileReference < Struct.new(
6146
+ :id,
6147
+ :arn)
6148
+ SENSITIVE = []
6149
+ include Aws::Structure
6150
+ end
6151
+
6067
6152
  # Contains summary information about a routing profile.
6068
6153
  #
6069
6154
  # @!attribute [rw] id
@@ -6200,8 +6285,8 @@ module Aws::Connect
6200
6285
  # display_name: "DisplayName", # required
6201
6286
  # },
6202
6287
  # initial_message: {
6203
- # content_type: "ChatContentType", # required
6204
- # content: "ChatContent", # required
6288
+ # content_type: "ChatContentType",
6289
+ # content: "ChatContent",
6205
6290
  # },
6206
6291
  # client_token: "ClientToken",
6207
6292
  # }
@@ -6335,6 +6420,64 @@ module Aws::Connect
6335
6420
  #
6336
6421
  class StartContactRecordingResponse < Aws::EmptyStructure; end
6337
6422
 
6423
+ # @note When making an API call, you may pass StartContactStreamingRequest
6424
+ # data as a hash:
6425
+ #
6426
+ # {
6427
+ # instance_id: "InstanceId", # required
6428
+ # contact_id: "ContactId", # required
6429
+ # chat_streaming_configuration: { # required
6430
+ # streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
6431
+ # },
6432
+ # client_token: "ClientToken", # required
6433
+ # }
6434
+ #
6435
+ # @!attribute [rw] instance_id
6436
+ # The identifier of the Amazon Connect instance. You can find the
6437
+ # instanceId in the ARN of the instance.
6438
+ # @return [String]
6439
+ #
6440
+ # @!attribute [rw] contact_id
6441
+ # The identifier of the contact. This is the identifier of the contact
6442
+ # associated with the first interaction with the contact center.
6443
+ # @return [String]
6444
+ #
6445
+ # @!attribute [rw] chat_streaming_configuration
6446
+ # The streaming configuration, such as the Amazon SNS streaming
6447
+ # endpoint.
6448
+ # @return [Types::ChatStreamingConfiguration]
6449
+ #
6450
+ # @!attribute [rw] client_token
6451
+ # A unique, case-sensitive identifier that you provide to ensure the
6452
+ # idempotency of the request.
6453
+ #
6454
+ # **A suitable default value is auto-generated.** You should normally
6455
+ # not need to pass this option.
6456
+ # @return [String]
6457
+ #
6458
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingRequest AWS API Documentation
6459
+ #
6460
+ class StartContactStreamingRequest < Struct.new(
6461
+ :instance_id,
6462
+ :contact_id,
6463
+ :chat_streaming_configuration,
6464
+ :client_token)
6465
+ SENSITIVE = []
6466
+ include Aws::Structure
6467
+ end
6468
+
6469
+ # @!attribute [rw] streaming_id
6470
+ # The identifier of the streaming configuration enabled.
6471
+ # @return [String]
6472
+ #
6473
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingResponse AWS API Documentation
6474
+ #
6475
+ class StartContactStreamingResponse < Struct.new(
6476
+ :streaming_id)
6477
+ SENSITIVE = []
6478
+ include Aws::Structure
6479
+ end
6480
+
6338
6481
  # @note When making an API call, you may pass StartOutboundVoiceContactRequest
6339
6482
  # data as a hash:
6340
6483
  #
@@ -6469,7 +6612,7 @@ module Aws::Connect
6469
6612
  # references: {
6470
6613
  # "ReferenceKey" => {
6471
6614
  # value: "ReferenceValue", # required
6472
- # type: "URL", # required, accepts URL
6615
+ # type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
6473
6616
  # },
6474
6617
  # },
6475
6618
  # description: "Description",
@@ -6623,6 +6766,44 @@ module Aws::Connect
6623
6766
  #
6624
6767
  class StopContactResponse < Aws::EmptyStructure; end
6625
6768
 
6769
+ # @note When making an API call, you may pass StopContactStreamingRequest
6770
+ # data as a hash:
6771
+ #
6772
+ # {
6773
+ # instance_id: "InstanceId", # required
6774
+ # contact_id: "ContactId", # required
6775
+ # streaming_id: "StreamingId", # required
6776
+ # }
6777
+ #
6778
+ # @!attribute [rw] instance_id
6779
+ # The identifier of the Amazon Connect instance. You can find the
6780
+ # instanceId in the ARN of the instance.
6781
+ # @return [String]
6782
+ #
6783
+ # @!attribute [rw] contact_id
6784
+ # The identifier of the contact. This is the identifier of the contact
6785
+ # that is associated with the first interaction with the contact
6786
+ # center.
6787
+ # @return [String]
6788
+ #
6789
+ # @!attribute [rw] streaming_id
6790
+ # The identifier of the streaming configuration enabled.
6791
+ # @return [String]
6792
+ #
6793
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactStreamingRequest AWS API Documentation
6794
+ #
6795
+ class StopContactStreamingRequest < Struct.new(
6796
+ :instance_id,
6797
+ :contact_id,
6798
+ :streaming_id)
6799
+ SENSITIVE = []
6800
+ include Aws::Structure
6801
+ end
6802
+
6803
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactStreamingResponse AWS API Documentation
6804
+ #
6805
+ class StopContactStreamingResponse < Aws::EmptyStructure; end
6806
+
6626
6807
  # @note When making an API call, you may pass SuspendContactRecordingRequest
6627
6808
  # data as a hash:
6628
6809
  #
@@ -48,6 +48,6 @@ require_relative 'aws-sdk-connect/customizations'
48
48
  # @!group service
49
49
  module Aws::Connect
50
50
 
51
- GEM_VERSION = '1.53.0'
51
+ GEM_VERSION = '1.54.0'
52
52
 
53
53
  end
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: aws-sdk-connect
3
3
  version: !ruby/object:Gem::Version
4
- version: 1.53.0
4
+ version: 1.54.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Amazon Web Services
8
8
  autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2021-10-21 00:00:00.000000000 Z
11
+ date: 2021-10-29 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: aws-sdk-core