aws-sdk-connect 1.54.0 → 1.58.0

data/lib/aws-sdk-connect/types.rb

@@ -10,6 +10,38 @@
 module Aws::Connect
   module Types
 
+    # You do not have sufficient permissions to perform this action.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AccessDeniedException AWS API Documentation
+    #
+    class AccessDeniedException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the agent who accepted the contact.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] connected_to_agent_timestamp
+    #   The timestamp when the contact was connected to the agent.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
+    #
+    class AgentInfo < Struct.new(
+      :id,
+      :connected_to_agent_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about an agent status.
     #
     # @!attribute [rw] agent_status_arn
@@ -41,7 +73,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatus AWS API Documentation
@@ -418,6 +451,31 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the attachment reference if the `referenceType` is
+    # `ATTACHMENT`. Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   Contains the location path of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Status of an attachment reference type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
+    #
+    class AttachmentReference < Struct.new(
+      :name,
+      :value,
+      :status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A toggle for an individual feature at the instance level.
     #
     # @!attribute [rw] attribute_type
@@ -443,8 +501,8 @@ module Aws::Connect
     #   data as a hash:
     #
     #       {
-    #         content_type: "ChatContentType",
-    #         content: "ChatContent",
+    #         content_type: "ChatContentType", # required
+    #         content: "ChatContent", # required
     #       }
     #
     # @!attribute [rw] content_type
@@ -488,6 +546,95 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a contact.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   If this contact is related to other contacts, this is the ID of the
+    #   initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   If this contact is not the first contact, this is the ID of the
+    #   previous contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   How the contact reached your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_info
+    #   If this contact was queued, this contains information about the
+    #   queue.
+    #   @return [Types::QueueInfo]
+    #
+    # @!attribute [rw] agent_info
+    #   Information about the agent who accepted the contact.
+    #   @return [Types::AgentInfo]
+    #
+    # @!attribute [rw] initiation_timestamp
+    #   The date and time this contact was initiated, in UTC time. For
+    #   `INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is
+    #   when the agent began dialing. For `CALLBACK`, this is when the
+    #   callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`,
+    #   this is when the transfer was initiated. For `API`, this is when the
+    #   request arrived.
+    #   @return [Time]
+    #
+    # @!attribute [rw] disconnect_timestamp
+    #   The timestamp when the customer endpoint disconnected from Amazon
+    #   Connect.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_update_timestamp
+    #   The timestamp when contact was last updated.
+    #   @return [Time]
+    #
+    # @!attribute [rw] scheduled_timestamp
+    #   The timestamp, in Unix epoch time format, at which to start running
+    #   the inbound flow.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
+    #
+    class Contact < Struct.new(
+      :arn,
+      :id,
+      :initial_contact_id,
+      :previous_contact_id,
+      :initiation_method,
+      :name,
+      :description,
+      :channel,
+      :queue_info,
+      :agent_info,
+      :initiation_timestamp,
+      :disconnect_timestamp,
+      :last_update_timestamp,
+      :scheduled_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a contact flow.
     #
     # @!attribute [rw] arn
@@ -512,6 +659,10 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
     #   @return [String]
     #
+    # @!attribute [rw] state
+    #   The type of contact flow.
+    #   @return [String]
+    #
     # @!attribute [rw] description
     #   The description of the contact flow.
     #   @return [String]
@@ -531,6 +682,7 @@ module Aws::Connect
       :id,
       :name,
       :type,
+      :state,
       :description,
       :content,
       :tags)
@@ -538,6 +690,85 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a contact flow module.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN).
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The type of contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   The status of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModule AWS API Documentation
+    #
+    class ContactFlowModule < Struct.new(
+      :arn,
+      :id,
+      :name,
+      :content,
+      :description,
+      :state,
+      :status,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a contact flow.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The type of contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSummary AWS API Documentation
+    #
+    class ContactFlowModuleSummary < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact flow has not been published.
     #
     # @!attribute [rw] message
@@ -576,13 +807,18 @@ module Aws::Connect
     #   The type of contact flow.
     #   @return [String]
     #
+    # @!attribute [rw] contact_flow_state
+    #   The type of contact flow.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
     #
     class ContactFlowSummary < Struct.new(
       :id,
       :arn,
       :name,
-      :contact_flow_type)
+      :contact_flow_type,
+      :contact_flow_state)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -637,7 +873,8 @@ module Aws::Connect
     #   @return [Integer]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAgentStatusRequest AWS API Documentation
@@ -670,6 +907,80 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "ContactFlowModuleName", # required
+    #         description: "ContactFlowModuleDescription",
+    #         content: "ContactFlowModuleContent", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleRequest AWS API Documentation
+    #
+    class CreateContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :content,
+      :tags,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleResponse AWS API Documentation
+    #
+    class CreateContactFlowModuleResponse < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateContactFlowRequest
     #   data as a hash:
     #
@@ -793,7 +1104,8 @@ module Aws::Connect
     #   @return [Array<Types::HoursOfOperationConfig>]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
@@ -936,7 +1248,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
@@ -1021,7 +1334,8 @@ module Aws::Connect
     #   @return [Array<String>]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
@@ -1100,7 +1414,8 @@ module Aws::Connect
     #   @return [Types::QuickConnectConfig]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
@@ -1225,6 +1540,70 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_name: "SecurityProfileName", # required
+    #         description: "SecurityProfileDescription",
+    #         permissions: ["SecurityProfilePermission"],
+    #         instance_id: "InstanceId", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] security_profile_name
+    #   The name of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] permissions
+    #   Permissions assigned to the security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileRequest AWS API Documentation
+    #
+    class CreateSecurityProfileRequest < Struct.new(
+      :security_profile_name,
+      :description,
+      :permissions,
+      :instance_id,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_arn
+    #   The Amazon Resource Name (ARN) for the security profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileResponse AWS API Documentation
+    #
+    class CreateSecurityProfileResponse < Struct.new(
+      :security_profile_id,
+      :security_profile_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateUseCaseRequest
     #   data as a hash:
     #
@@ -1253,7 +1632,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
@@ -1432,7 +1812,7 @@ module Aws::Connect
       :hierarchy_group_id,
       :instance_id,
       :tags)
-      SENSITIVE = [:password]
+      SENSITIVE = []
       include Aws::Structure
     end
 
@@ -1498,7 +1878,7 @@ module Aws::Connect
     #
     #       {
     #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
-    #         unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       }
     #
     # @!attribute [rw] name
@@ -1556,6 +1936,62 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleRequest AWS API Documentation
+    #
+    class DeleteContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleResponse AWS API Documentation
+    #
+    class DeleteContactFlowModuleResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass DeleteContactFlowRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowRequest AWS API Documentation
+    #
+    class DeleteContactFlowRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteHoursOfOperationRequest
     #   data as a hash:
     #
@@ -1654,6 +2090,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         security_profile_id: "SecurityProfileId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteSecurityProfileRequest AWS API Documentation
+    #
+    class DeleteSecurityProfileRequest < Struct.new(
+      :instance_id,
+      :security_profile_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteUseCaseRequest
     #   data as a hash:
     #
@@ -1776,6 +2238,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleRequest AWS API Documentation
+    #
+    class DescribeContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_module
+    #   Information about the contact flow module.
+    #   @return [Types::ContactFlowModule]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleResponse AWS API Documentation
+    #
+    class DescribeContactFlowModuleResponse < Struct.new(
+      :contact_flow_module)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeContactFlowRequest
     #   data as a hash:
     #
@@ -1788,27 +2288,65 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
+    #
+    class DescribeContactFlowRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow
+    #   Information about the contact flow.
+    #   @return [Types::ContactFlow]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
+    #
+    class DescribeContactFlowResponse < Struct.new(
+      :contact_flow)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactRequest AWS API Documentation
     #
-    class DescribeContactFlowRequest < Struct.new(
+    class DescribeContactRequest < Struct.new(
       :instance_id,
-      :contact_flow_id)
+      :contact_id)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] contact_flow
-    #   Information about the contact flow.
-    #   @return [Types::ContactFlow]
+    # @!attribute [rw] contact
+    #   Information about the contact.
+    #   @return [Types::Contact]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactResponse AWS API Documentation
     #
-    class DescribeContactFlowResponse < Struct.new(
-      :contact_flow)
+    class DescribeContactResponse < Struct.new(
+      :contact)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2080,6 +2618,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileRequest AWS API Documentation
+    #
+    class DescribeSecurityProfileRequest < Struct.new(
+      :security_profile_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_profile
+    #   The security profile.
+    #   @return [Types::SecurityProfile]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileResponse AWS API Documentation
+    #
+    class DescribeSecurityProfileResponse < Struct.new(
+      :security_profile)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
     #   data as a hash:
     #
@@ -2212,21 +2788,11 @@ module Aws::Connect
     #   The channel used for grouping and filters.
     #   @return [String]
     #
-    # @!attribute [rw] routing_profile
-    #   The routing profile.
-    #   @return [Types::RoutingProfileReference]
-    #
-    # @!attribute [rw] instance_reference
-    #   The instance reference.
-    #   @return [Types::InstanceReference]
-    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
     #
     class Dimensions < Struct.new(
       :queue,
-      :channel,
-      :routing_profile,
-      :instance_reference)
+      :channel)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2534,7 +3100,6 @@ module Aws::Connect
     #
     #       {
     #         queues: ["QueueId"],
-    #         routing_profiles: ["RoutingProfileId"],
     #         channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #       }
     #
@@ -2543,10 +3108,6 @@ module Aws::Connect
     #   queues per request.
     #   @return [Array<String>]
     #
-    # @!attribute [rw] routing_profiles
-    #   The filters used to sort routing profiles.
-    #   @return [Array<String>]
-    #
     # @!attribute [rw] channels
     #   The channel to use to filter the metrics.
     #   @return [Array<String>]
@@ -2555,7 +3116,6 @@ module Aws::Connect
     #
     class Filters < Struct.new(
       :queues,
-      :routing_profiles,
       :channels)
       SENSITIVE = []
       include Aws::Structure
@@ -2605,14 +3165,13 @@ module Aws::Connect
     #         instance_id: "InstanceId", # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           routing_profiles: ["RoutingProfileId"],
     #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
-    #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
+    #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         current_metrics: [ # required
     #           {
     #             name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
-    #             unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #             unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #           },
     #         ],
     #         next_token: "NextToken",
@@ -2852,19 +3411,18 @@ module Aws::Connect
     #         end_time: Time.now, # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           routing_profiles: ["RoutingProfileId"],
     #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
-    #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
+    #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         historical_metrics: [ # required
     #           {
-    #             name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
+    #             name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
     #             threshold: {
     #               comparison: "LT", # accepts LT
     #               threshold_value: 1.0,
     #             },
     #             statistic: "SUM", # accepts SUM, MAX, AVG
-    #             unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #             unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #           },
     #         ],
     #         next_token: "NextToken",
@@ -3380,13 +3938,13 @@ module Aws::Connect
     #   data as a hash:
     #
     #       {
-    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
+    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
     #         threshold: {
     #           comparison: "LT", # accepts LT
     #           threshold_value: 1.0,
     #         },
     #         statistic: "SUM", # accepts SUM, MAX, AVG
-    #         unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       }
     #
     # @!attribute [rw] name
@@ -3481,7 +4039,8 @@ module Aws::Connect
     #   @return [Array<Types::HoursOfOperationConfig>]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperation AWS API Documentation
@@ -3589,6 +4148,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An entity with the same name already exists.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IdempotencyException AWS API Documentation
+    #
+    class IdempotencyException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -3649,25 +4221,6 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The instance reference.
-    #
-    # @!attribute [rw] id
-    #   The identifier of the instance reference.
-    #   @return [String]
-    #
-    # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the instance reference.
-    #   @return [String]
-    #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceReference AWS API Documentation
-    #
-    class InstanceReference < Struct.new(
-      :id,
-      :arn)
-      SENSITIVE = []
-      include Aws::Structure
-    end
-
     # Relevant details why the instance was not successfully created.
     #
     # @!attribute [rw] message
@@ -3885,6 +4438,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The problems with the module. Please fix before trying again.
+    #
+    # @!attribute [rw] problems
+    #   @return [Array<Types::ProblemDetail>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowModuleException AWS API Documentation
+    #
+    class InvalidContactFlowModuleException < Struct.new(
+      :problems)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # One or more of the specified parameters are not valid.
     #
     # @!attribute [rw] message
@@ -4246,6 +4812,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListContactFlowModulesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #         contact_flow_module_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] contact_flow_module_state
+    #   The state of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesRequest AWS API Documentation
+    #
+    class ListContactFlowModulesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :contact_flow_module_state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_modules_summary_list
+    #   Information about the contact flow module.
+    #   @return [Array<Types::ContactFlowModuleSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesResponse AWS API Documentation
+    #
+    class ListContactFlowModulesResponse < Struct.new(
+      :contact_flow_modules_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListContactFlowsRequest
     #   data as a hash:
     #
@@ -4304,6 +4928,69 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListContactReferencesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         reference_types: ["URL"], # required, accepts URL, ATTACHMENT
+    #         next_token: "NextToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] reference_types
+    #   The type of reference.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    #   This is not expected to be set, because the value returned in the
+    #   previous response is always null.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesRequest AWS API Documentation
+    #
+    class ListContactReferencesRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :reference_types,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] reference_summary_list
+    #   Information about the contact flows.
+    #   @return [Array<Types::ReferenceSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #
+    #   This is always returned as null in the response.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesResponse AWS API Documentation
+    #
+    class ListContactReferencesResponse < Struct.new(
+      :reference_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListHoursOfOperationsRequest
     #   data as a hash:
     #
@@ -4527,6 +5214,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] integration_type
+    #   The integration type.
     #   @return [String]
     #
     # @!attribute [rw] next_token
@@ -5128,6 +5816,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListSecurityProfilePermissionsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsRequest AWS API Documentation
+    #
+    class ListSecurityProfilePermissionsRequest < Struct.new(
+      :security_profile_id,
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] permissions
+    #   The permissions granted to the security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsResponse AWS API Documentation
+    #
+    class ListSecurityProfilePermissionsResponse < Struct.new(
+      :permissions,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListSecurityProfilesRequest
     #   data as a hash:
     #
@@ -5610,7 +6356,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Queue AWS API Documentation
@@ -5629,6 +6376,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # If this contact was queued, this contains information about the queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] enqueue_timestamp
+    #   The timestamp when the contact was added to the queue.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfo AWS API Documentation
+    #
+    class QueueInfo < Struct.new(
+      :id,
+      :enqueue_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue for a quick connect. The contact
     # flow must be of type Transfer to Queue.
     #
@@ -5668,16 +6434,11 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the queue.
     #   @return [String]
     #
-    # @!attribute [rw] queue_type
-    #   The type of queue.
-    #   @return [String]
-    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueReference AWS API Documentation
     #
     class QueueReference < Struct.new(
       :id,
-      :arn,
-      :queue_type)
+      :arn)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -5734,7 +6495,8 @@ module Aws::Connect
     #   @return [Types::QuickConnectConfig]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnect AWS API Documentation
@@ -5843,25 +6605,58 @@ module Aws::Connect
     #
     #       {
     #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         type: "URL", # required, accepts URL, ATTACHMENT
     #       }
     #
     # @!attribute [rw] value
-    #   A formatted URL that displays to an agent in the Contact Control
-    #   Panel (CCP)
+    #   A valid value for the reference. For example, for a URL reference, a
+    #   formatted URL that is displayed to an agent in the Contact Control
+    #   Panel (CCP).
     #   @return [String]
     #
     # @!attribute [rw] type
-    #   A valid URL.
+    #   The type of the reference. Only `URL` type can be added or updated
+    #   on a contact.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
+    #
+    class Reference < Struct.new(
+      :value,
+      :type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a reference. `ReferenceSummary`
+    # contains only one non null field between the URL and attachment based
+    # on the reference type.
+    #
+    # @note ReferenceSummary is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of ReferenceSummary corresponding to the set member.
+    #
+    # @!attribute [rw] url
+    #   Information about the URL reference if the `referenceType` is `URL`.
+    #   Otherwise, null.
+    #   @return [Types::UrlReference]
     #
-    class Reference < Struct.new(
-      :value,
-      :type)
+    # @!attribute [rw] attachment
+    #   Information about the attachment reference if the `referenceType` is
+    #   `ATTACHMENT`. Otherwise, null.
+    #   @return [Types::AttachmentReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReferenceSummary AWS API Documentation
+    #
+    class ReferenceSummary < Struct.new(
+      :url,
+      :attachment,
+      :unknown)
       SENSITIVE = []
       include Aws::Structure
+      include Aws::Structure::Union
+
+      class Url < ReferenceSummary; end
+      class Attachment < ReferenceSummary; end
+      class Unknown < ReferenceSummary; end
     end
 
     # A resource already has that name.
@@ -6130,25 +6925,6 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The routing profile reference.
-    #
-    # @!attribute [rw] id
-    #   The identifier of the routing profile reference.
-    #   @return [String]
-    #
-    # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the routing profile reference.
-    #   @return [String]
-    #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileReference AWS API Documentation
-    #
-    class RoutingProfileReference < Struct.new(
-      :id,
-      :arn)
-      SENSITIVE = []
-      include Aws::Structure
-    end
-
     # Contains summary information about a routing profile.
     #
     # @!attribute [rw] id
@@ -6235,6 +7011,46 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a security profile.
+    #
+    # @!attribute [rw] id
+    #   The identifier for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] organization_resource_id
+    #   The organization resource identifier for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the secruity profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_name
+    #   The name for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfile AWS API Documentation
+    #
+    class SecurityProfile < Struct.new(
+      :id,
+      :organization_resource_id,
+      :arn,
+      :security_profile_name,
+      :description,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a security profile.
     #
     # @!attribute [rw] id
@@ -6285,8 +7101,8 @@ module Aws::Connect
     #           display_name: "DisplayName", # required
     #         },
     #         initial_message: {
-    #           content_type: "ChatContentType",
-    #           content: "ChatContent",
+    #           content_type: "ChatContentType", # required
+    #           content: "ChatContent", # required
     #         },
     #         client_token: "ClientToken",
     #       }
@@ -6612,11 +7428,12 @@ module Aws::Connect
     #         references: {
     #           "ReferenceKey" => {
     #             value: "ReferenceValue", # required
-    #             type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #             type: "URL", # required, accepts URL, ATTACHMENT
     #           },
     #         },
     #         description: "Description",
     #         client_token: "ClientToken",
+    #         scheduled_time: Time.now,
     #       }
     #
     # @!attribute [rw] instance_id
@@ -6672,6 +7489,12 @@ module Aws::Connect
     #   not need to pass this option.
     #   @return [String]
     #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -6682,7 +7505,8 @@ module Aws::Connect
       :name,
       :references,
       :description,
-      :client_token)
+      :client_token,
+      :scheduled_time)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -7072,6 +7896,134 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateContactFlowMetadataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #         name: "ContactFlowName",
+    #         description: "ContactFlowDescription",
+    #         contact_flow_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   TThe name of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_state
+    #   The state of contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowMetadataRequest AWS API Documentation
+    #
+    class UpdateContactFlowMetadataRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :name,
+      :description,
+      :contact_flow_state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateContactFlowModuleContentRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #         content: "ContactFlowModuleContent", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentRequest AWS API Documentation
+    #
+    class UpdateContactFlowModuleContentRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id,
+      :content)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentResponse AWS API Documentation
+    #
+    class UpdateContactFlowModuleContentResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass UpdateContactFlowModuleMetadataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #         name: "ContactFlowModuleName",
+    #         description: "ContactFlowModuleDescription",
+    #         state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The state of contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataRequest AWS API Documentation
+    #
+    class UpdateContactFlowModuleMetadataRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id,
+      :name,
+      :description,
+      :state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataResponse AWS API Documentation
+    #
+    class UpdateContactFlowModuleMetadataResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass UpdateContactFlowNameRequest
     #   data as a hash:
     #
@@ -7109,6 +8061,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         name: "Name",
+    #         description: "Description",
+    #         references: {
+    #           "ReferenceKey" => {
+    #             value: "ReferenceValue", # required
+    #             type: "URL", # required, accepts URL, ATTACHMENT
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
+    #
+    class UpdateContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :name,
+      :description,
+      :references)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactResponse AWS API Documentation
+    #
+    class UpdateContactResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass UpdateContactScheduleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         scheduled_time: Time.now, # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleRequest AWS API Documentation
+    #
+    class UpdateContactScheduleRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :scheduled_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleResponse AWS API Documentation
+    #
+    class UpdateContactScheduleResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass UpdateHoursOfOperationRequest
     #   data as a hash:
     #
@@ -7679,6 +8724,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         description: "SecurityProfileDescription",
+    #         permissions: ["SecurityProfilePermission"],
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] permissions
+    #   The permissions granted to a security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateSecurityProfileRequest AWS API Documentation
+    #
+    class UpdateSecurityProfileRequest < Struct.new(
+      :description,
+      :permissions,
+      :security_profile_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
     #   data as a hash:
     #
@@ -7923,6 +9006,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The URL reference.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the URL reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid URL.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UrlReference AWS API Documentation
+    #
+    class UrlReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the use case.
     #
     # @!attribute [rw] use_case_id