aws-sdk-connect 1.54.0 → 1.58.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -10,6 +10,38 @@
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  module Aws::Connect
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  module Types
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+ # You do not have sufficient permissions to perform this action.
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+ #
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+ # @!attribute [rw] message
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AccessDeniedException AWS API Documentation
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+ #
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+ class AccessDeniedException < Struct.new(
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+ :message)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # Information about the agent who accepted the contact.
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+ #
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+ # @!attribute [rw] id
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+ # The identifier of the agent who accepted the contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] connected_to_agent_timestamp
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+ # The timestamp when the contact was connected to the agent.
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+ # @return [Time]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
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+ #
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+ class AgentInfo < Struct.new(
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+ :id,
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+ :connected_to_agent_timestamp)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Contains information about an agent status.
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  #
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  # @!attribute [rw] agent_status_arn
@@ -41,7 +73,8 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] tags
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- # One or more tags.
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+ # The tags used to organize, track, or control access for this
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+ # resource.
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  # @return [Hash<String,String>]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatus AWS API Documentation
@@ -418,6 +451,31 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Information about the attachment reference if the `referenceType` is
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+ # `ATTACHMENT`. Otherwise, null.
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+ #
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+ # @!attribute [rw] name
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+ # Identifier of the attachment reference.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] value
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+ # Contains the location path of the attachment reference.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] status
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+ # Status of an attachment reference type.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
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+ #
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+ class AttachmentReference < Struct.new(
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+ :name,
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+ :value,
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+ :status)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # A toggle for an individual feature at the instance level.
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  #
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  # @!attribute [rw] attribute_type
@@ -443,8 +501,8 @@ module Aws::Connect
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  # data as a hash:
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  #
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  # {
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- # content_type: "ChatContentType",
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- # content: "ChatContent",
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+ # content_type: "ChatContentType", # required
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+ # content: "ChatContent", # required
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  # }
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  #
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  # @!attribute [rw] content_type
@@ -488,6 +546,95 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Contains information about a contact.
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+ #
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+ # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN) for the contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] id
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+ # The identifier for the contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] initial_contact_id
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+ # If this contact is related to other contacts, this is the ID of the
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+ # initial contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] previous_contact_id
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+ # If this contact is not the first contact, this is the ID of the
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+ # previous contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] initiation_method
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+ # Indicates how the contact was initiated.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] name
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+ # The name of the contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] description
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+ # The description of the contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] channel
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+ # How the contact reached your contact center.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] queue_info
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+ # If this contact was queued, this contains information about the
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+ # queue.
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+ # @return [Types::QueueInfo]
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+ #
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+ # @!attribute [rw] agent_info
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+ # Information about the agent who accepted the contact.
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+ # @return [Types::AgentInfo]
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+ #
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+ # @!attribute [rw] initiation_timestamp
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+ # The date and time this contact was initiated, in UTC time. For
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+ # `INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is
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+ # when the agent began dialing. For `CALLBACK`, this is when the
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+ # callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`,
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+ # this is when the transfer was initiated. For `API`, this is when the
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+ # request arrived.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] disconnect_timestamp
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+ # The timestamp when the customer endpoint disconnected from Amazon
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+ # Connect.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] last_update_timestamp
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+ # The timestamp when contact was last updated.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] scheduled_timestamp
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+ # The timestamp, in Unix epoch time format, at which to start running
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+ # the inbound flow.
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+ # @return [Time]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
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+ #
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+ class Contact < Struct.new(
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+ :arn,
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+ :id,
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+ :initial_contact_id,
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+ :previous_contact_id,
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+ :initiation_method,
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+ :name,
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+ :description,
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+ :channel,
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+ :queue_info,
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+ :agent_info,
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+ :initiation_timestamp,
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+ :disconnect_timestamp,
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+ :last_update_timestamp,
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+ :scheduled_timestamp)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Contains information about a contact flow.
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  #
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  # @!attribute [rw] arn
@@ -512,6 +659,10 @@ module Aws::Connect
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
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  # @return [String]
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  #
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+ # @!attribute [rw] state
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+ # The type of contact flow.
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+ # @return [String]
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+ #
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  # @!attribute [rw] description
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  # The description of the contact flow.
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  # @return [String]
@@ -531,6 +682,7 @@ module Aws::Connect
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  :id,
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  :name,
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  :type,
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+ :state,
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  :description,
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  :content,
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  :tags)
@@ -538,6 +690,85 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Contains information about a contact flow module.
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+ #
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+ # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN).
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+ # @return [String]
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+ #
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+ # @!attribute [rw] id
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+ # The identifier of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] name
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+ # The name of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] content
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+ # The content of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] description
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+ # The description of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] state
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+ # The type of contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] status
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+ # The status of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] tags
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+ # The tags used to organize, track, or control access for this
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+ # resource.
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+ # @return [Hash<String,String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModule AWS API Documentation
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+ #
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+ class ContactFlowModule < Struct.new(
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+ :arn,
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+ :id,
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+ :name,
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+ :content,
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+ :description,
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+ :state,
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+ :status,
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+ :tags)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # Contains summary information about a contact flow.
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+ #
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+ # @!attribute [rw] id
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+ # The identifier of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN) of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] name
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+ # The name of the contact flow module.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] state
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+ # The type of contact flow module.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSummary AWS API Documentation
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+ #
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+ class ContactFlowModuleSummary < Struct.new(
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+ :id,
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+ :arn,
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+ :name,
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+ :state)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # The contact flow has not been published.
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  #
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  # @!attribute [rw] message
@@ -576,13 +807,18 @@ module Aws::Connect
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  # The type of contact flow.
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  # @return [String]
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  #
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+ # @!attribute [rw] contact_flow_state
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+ # The type of contact flow.
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+ # @return [String]
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+ #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
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815
  #
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  class ContactFlowSummary < Struct.new(
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  :id,
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  :arn,
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  :name,
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- :contact_flow_type)
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+ :contact_flow_type,
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+ :contact_flow_state)
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822
  SENSITIVE = []
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823
  include Aws::Structure
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824
  end
@@ -637,7 +873,8 @@ module Aws::Connect
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  # @return [Integer]
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  #
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  # @!attribute [rw] tags
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- # One or more tags.
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+ # The tags used to organize, track, or control access for this
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+ # resource.
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  # @return [Hash<String,String>]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAgentStatusRequest AWS API Documentation
@@ -670,6 +907,80 @@ module Aws::Connect
670
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  include Aws::Structure
671
908
  end
672
909
 
910
+ # @note When making an API call, you may pass CreateContactFlowModuleRequest
911
+ # data as a hash:
912
+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # name: "ContactFlowModuleName", # required
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+ # description: "ContactFlowModuleDescription",
917
+ # content: "ContactFlowModuleContent", # required
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # client_token: "ClientToken",
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+ # }
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+ #
924
+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance. You can find the
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+ # instanceId in the ARN of the instance.
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+ # @return [String]
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+ #
929
+ # @!attribute [rw] name
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+ # The name of the contact flow module.
931
+ # @return [String]
932
+ #
933
+ # @!attribute [rw] description
934
+ # The description of the contact flow module.
935
+ # @return [String]
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+ #
937
+ # @!attribute [rw] content
938
+ # The content of the contact flow module.
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+ # @return [String]
940
+ #
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+ # @!attribute [rw] tags
942
+ # The tags used to organize, track, or control access for this
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+ # resource.
944
+ # @return [Hash<String,String>]
945
+ #
946
+ # @!attribute [rw] client_token
947
+ # A unique, case-sensitive identifier that you provide to ensure the
948
+ # idempotency of the request.
949
+ #
950
+ # **A suitable default value is auto-generated.** You should normally
951
+ # not need to pass this option.
952
+ # @return [String]
953
+ #
954
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleRequest AWS API Documentation
955
+ #
956
+ class CreateContactFlowModuleRequest < Struct.new(
957
+ :instance_id,
958
+ :name,
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+ :description,
960
+ :content,
961
+ :tags,
962
+ :client_token)
963
+ SENSITIVE = []
964
+ include Aws::Structure
965
+ end
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+
967
+ # @!attribute [rw] id
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+ # The identifier of the contact flow module.
969
+ # @return [String]
970
+ #
971
+ # @!attribute [rw] arn
972
+ # The Amazon Resource Name (ARN) of the contact flow module.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleResponse AWS API Documentation
976
+ #
977
+ class CreateContactFlowModuleResponse < Struct.new(
978
+ :id,
979
+ :arn)
980
+ SENSITIVE = []
981
+ include Aws::Structure
982
+ end
983
+
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984
  # @note When making an API call, you may pass CreateContactFlowRequest
674
985
  # data as a hash:
675
986
  #
@@ -793,7 +1104,8 @@ module Aws::Connect
793
1104
  # @return [Array<Types::HoursOfOperationConfig>]
794
1105
  #
795
1106
  # @!attribute [rw] tags
796
- # One or more tags.
1107
+ # The tags used to organize, track, or control access for this
1108
+ # resource.
797
1109
  # @return [Hash<String,String>]
798
1110
  #
799
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
@@ -936,7 +1248,8 @@ module Aws::Connect
936
1248
  # @return [String]
937
1249
  #
938
1250
  # @!attribute [rw] tags
939
- # One or more tags.
1251
+ # The tags used to organize, track, or control access for this
1252
+ # resource.
940
1253
  # @return [Hash<String,String>]
941
1254
  #
942
1255
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
@@ -1021,7 +1334,8 @@ module Aws::Connect
1021
1334
  # @return [Array<String>]
1022
1335
  #
1023
1336
  # @!attribute [rw] tags
1024
- # One or more tags.
1337
+ # The tags used to organize, track, or control access for this
1338
+ # resource.
1025
1339
  # @return [Hash<String,String>]
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1340
  #
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1341
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
@@ -1100,7 +1414,8 @@ module Aws::Connect
1100
1414
  # @return [Types::QuickConnectConfig]
1101
1415
  #
1102
1416
  # @!attribute [rw] tags
1103
- # One or more tags.
1417
+ # The tags used to organize, track, or control access for this
1418
+ # resource.
1104
1419
  # @return [Hash<String,String>]
1105
1420
  #
1106
1421
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
@@ -1225,6 +1540,70 @@ module Aws::Connect
1225
1540
  include Aws::Structure
1226
1541
  end
1227
1542
 
1543
+ # @note When making an API call, you may pass CreateSecurityProfileRequest
1544
+ # data as a hash:
1545
+ #
1546
+ # {
1547
+ # security_profile_name: "SecurityProfileName", # required
1548
+ # description: "SecurityProfileDescription",
1549
+ # permissions: ["SecurityProfilePermission"],
1550
+ # instance_id: "InstanceId", # required
1551
+ # tags: {
1552
+ # "TagKey" => "TagValue",
1553
+ # },
1554
+ # }
1555
+ #
1556
+ # @!attribute [rw] security_profile_name
1557
+ # The name of the security profile.
1558
+ # @return [String]
1559
+ #
1560
+ # @!attribute [rw] description
1561
+ # The description of the security profile.
1562
+ # @return [String]
1563
+ #
1564
+ # @!attribute [rw] permissions
1565
+ # Permissions assigned to the security profile.
1566
+ # @return [Array<String>]
1567
+ #
1568
+ # @!attribute [rw] instance_id
1569
+ # The identifier of the Amazon Connect instance. You can find the
1570
+ # instanceId in the ARN of the instance.
1571
+ # @return [String]
1572
+ #
1573
+ # @!attribute [rw] tags
1574
+ # The tags used to organize, track, or control access for this
1575
+ # resource.
1576
+ # @return [Hash<String,String>]
1577
+ #
1578
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileRequest AWS API Documentation
1579
+ #
1580
+ class CreateSecurityProfileRequest < Struct.new(
1581
+ :security_profile_name,
1582
+ :description,
1583
+ :permissions,
1584
+ :instance_id,
1585
+ :tags)
1586
+ SENSITIVE = []
1587
+ include Aws::Structure
1588
+ end
1589
+
1590
+ # @!attribute [rw] security_profile_id
1591
+ # The identifier for the security profle.
1592
+ # @return [String]
1593
+ #
1594
+ # @!attribute [rw] security_profile_arn
1595
+ # The Amazon Resource Name (ARN) for the security profile.
1596
+ # @return [String]
1597
+ #
1598
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileResponse AWS API Documentation
1599
+ #
1600
+ class CreateSecurityProfileResponse < Struct.new(
1601
+ :security_profile_id,
1602
+ :security_profile_arn)
1603
+ SENSITIVE = []
1604
+ include Aws::Structure
1605
+ end
1606
+
1228
1607
  # @note When making an API call, you may pass CreateUseCaseRequest
1229
1608
  # data as a hash:
1230
1609
  #
@@ -1253,7 +1632,8 @@ module Aws::Connect
1253
1632
  # @return [String]
1254
1633
  #
1255
1634
  # @!attribute [rw] tags
1256
- # One or more tags.
1635
+ # The tags used to organize, track, or control access for this
1636
+ # resource.
1257
1637
  # @return [Hash<String,String>]
1258
1638
  #
1259
1639
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
@@ -1432,7 +1812,7 @@ module Aws::Connect
1432
1812
  :hierarchy_group_id,
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1813
  :instance_id,
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  :tags)
1435
- SENSITIVE = [:password]
1815
+ SENSITIVE = []
1436
1816
  include Aws::Structure
1437
1817
  end
1438
1818
 
@@ -1498,7 +1878,7 @@ module Aws::Connect
1498
1878
  #
1499
1879
  # {
1500
1880
  # name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
1501
- # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
1881
+ # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
1502
1882
  # }
1503
1883
  #
1504
1884
  # @!attribute [rw] name
@@ -1556,6 +1936,62 @@ module Aws::Connect
1556
1936
  include Aws::Structure
1557
1937
  end
1558
1938
 
1939
+ # @note When making an API call, you may pass DeleteContactFlowModuleRequest
1940
+ # data as a hash:
1941
+ #
1942
+ # {
1943
+ # instance_id: "InstanceId", # required
1944
+ # contact_flow_module_id: "ContactFlowModuleId", # required
1945
+ # }
1946
+ #
1947
+ # @!attribute [rw] instance_id
1948
+ # The identifier of the Amazon Connect instance. You can find the
1949
+ # instanceId in the ARN of the instance.
1950
+ # @return [String]
1951
+ #
1952
+ # @!attribute [rw] contact_flow_module_id
1953
+ # The identifier of the contact flow module.
1954
+ # @return [String]
1955
+ #
1956
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleRequest AWS API Documentation
1957
+ #
1958
+ class DeleteContactFlowModuleRequest < Struct.new(
1959
+ :instance_id,
1960
+ :contact_flow_module_id)
1961
+ SENSITIVE = []
1962
+ include Aws::Structure
1963
+ end
1964
+
1965
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleResponse AWS API Documentation
1966
+ #
1967
+ class DeleteContactFlowModuleResponse < Aws::EmptyStructure; end
1968
+
1969
+ # @note When making an API call, you may pass DeleteContactFlowRequest
1970
+ # data as a hash:
1971
+ #
1972
+ # {
1973
+ # instance_id: "InstanceId", # required
1974
+ # contact_flow_id: "ContactFlowId", # required
1975
+ # }
1976
+ #
1977
+ # @!attribute [rw] instance_id
1978
+ # The identifier of the Amazon Connect instance. You can find the
1979
+ # instanceId in the ARN of the instance.
1980
+ # @return [String]
1981
+ #
1982
+ # @!attribute [rw] contact_flow_id
1983
+ # The identifier of the contact flow.
1984
+ # @return [String]
1985
+ #
1986
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowRequest AWS API Documentation
1987
+ #
1988
+ class DeleteContactFlowRequest < Struct.new(
1989
+ :instance_id,
1990
+ :contact_flow_id)
1991
+ SENSITIVE = []
1992
+ include Aws::Structure
1993
+ end
1994
+
1559
1995
  # @note When making an API call, you may pass DeleteHoursOfOperationRequest
1560
1996
  # data as a hash:
1561
1997
  #
@@ -1654,6 +2090,32 @@ module Aws::Connect
1654
2090
  include Aws::Structure
1655
2091
  end
1656
2092
 
2093
+ # @note When making an API call, you may pass DeleteSecurityProfileRequest
2094
+ # data as a hash:
2095
+ #
2096
+ # {
2097
+ # instance_id: "InstanceId", # required
2098
+ # security_profile_id: "SecurityProfileId", # required
2099
+ # }
2100
+ #
2101
+ # @!attribute [rw] instance_id
2102
+ # The identifier of the Amazon Connect instance. You can find the
2103
+ # instanceId in the ARN of the instance.
2104
+ # @return [String]
2105
+ #
2106
+ # @!attribute [rw] security_profile_id
2107
+ # The identifier for the security profle.
2108
+ # @return [String]
2109
+ #
2110
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteSecurityProfileRequest AWS API Documentation
2111
+ #
2112
+ class DeleteSecurityProfileRequest < Struct.new(
2113
+ :instance_id,
2114
+ :security_profile_id)
2115
+ SENSITIVE = []
2116
+ include Aws::Structure
2117
+ end
2118
+
1657
2119
  # @note When making an API call, you may pass DeleteUseCaseRequest
1658
2120
  # data as a hash:
1659
2121
  #
@@ -1776,6 +2238,44 @@ module Aws::Connect
1776
2238
  include Aws::Structure
1777
2239
  end
1778
2240
 
2241
+ # @note When making an API call, you may pass DescribeContactFlowModuleRequest
2242
+ # data as a hash:
2243
+ #
2244
+ # {
2245
+ # instance_id: "InstanceId", # required
2246
+ # contact_flow_module_id: "ContactFlowModuleId", # required
2247
+ # }
2248
+ #
2249
+ # @!attribute [rw] instance_id
2250
+ # The identifier of the Amazon Connect instance. You can find the
2251
+ # instanceId in the ARN of the instance.
2252
+ # @return [String]
2253
+ #
2254
+ # @!attribute [rw] contact_flow_module_id
2255
+ # The identifier of the contact flow module.
2256
+ # @return [String]
2257
+ #
2258
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleRequest AWS API Documentation
2259
+ #
2260
+ class DescribeContactFlowModuleRequest < Struct.new(
2261
+ :instance_id,
2262
+ :contact_flow_module_id)
2263
+ SENSITIVE = []
2264
+ include Aws::Structure
2265
+ end
2266
+
2267
+ # @!attribute [rw] contact_flow_module
2268
+ # Information about the contact flow module.
2269
+ # @return [Types::ContactFlowModule]
2270
+ #
2271
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleResponse AWS API Documentation
2272
+ #
2273
+ class DescribeContactFlowModuleResponse < Struct.new(
2274
+ :contact_flow_module)
2275
+ SENSITIVE = []
2276
+ include Aws::Structure
2277
+ end
2278
+
1779
2279
  # @note When making an API call, you may pass DescribeContactFlowRequest
1780
2280
  # data as a hash:
1781
2281
  #
@@ -1788,27 +2288,65 @@ module Aws::Connect
1788
2288
  # The identifier of the Amazon Connect instance.
1789
2289
  # @return [String]
1790
2290
  #
1791
- # @!attribute [rw] contact_flow_id
1792
- # The identifier of the contact flow.
2291
+ # @!attribute [rw] contact_flow_id
2292
+ # The identifier of the contact flow.
2293
+ # @return [String]
2294
+ #
2295
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
2296
+ #
2297
+ class DescribeContactFlowRequest < Struct.new(
2298
+ :instance_id,
2299
+ :contact_flow_id)
2300
+ SENSITIVE = []
2301
+ include Aws::Structure
2302
+ end
2303
+
2304
+ # @!attribute [rw] contact_flow
2305
+ # Information about the contact flow.
2306
+ # @return [Types::ContactFlow]
2307
+ #
2308
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
2309
+ #
2310
+ class DescribeContactFlowResponse < Struct.new(
2311
+ :contact_flow)
2312
+ SENSITIVE = []
2313
+ include Aws::Structure
2314
+ end
2315
+
2316
+ # @note When making an API call, you may pass DescribeContactRequest
2317
+ # data as a hash:
2318
+ #
2319
+ # {
2320
+ # instance_id: "InstanceId", # required
2321
+ # contact_id: "ContactId", # required
2322
+ # }
2323
+ #
2324
+ # @!attribute [rw] instance_id
2325
+ # The identifier of the Amazon Connect instance. You can find the
2326
+ # instanceId in the ARN of the instance.
2327
+ # @return [String]
2328
+ #
2329
+ # @!attribute [rw] contact_id
2330
+ # The identifier of the contact.
1793
2331
  # @return [String]
1794
2332
  #
1795
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
2333
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactRequest AWS API Documentation
1796
2334
  #
1797
- class DescribeContactFlowRequest < Struct.new(
2335
+ class DescribeContactRequest < Struct.new(
1798
2336
  :instance_id,
1799
- :contact_flow_id)
2337
+ :contact_id)
1800
2338
  SENSITIVE = []
1801
2339
  include Aws::Structure
1802
2340
  end
1803
2341
 
1804
- # @!attribute [rw] contact_flow
1805
- # Information about the contact flow.
1806
- # @return [Types::ContactFlow]
2342
+ # @!attribute [rw] contact
2343
+ # Information about the contact.
2344
+ # @return [Types::Contact]
1807
2345
  #
1808
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
2346
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactResponse AWS API Documentation
1809
2347
  #
1810
- class DescribeContactFlowResponse < Struct.new(
1811
- :contact_flow)
2348
+ class DescribeContactResponse < Struct.new(
2349
+ :contact)
1812
2350
  SENSITIVE = []
1813
2351
  include Aws::Structure
1814
2352
  end
@@ -2080,6 +2618,44 @@ module Aws::Connect
2080
2618
  include Aws::Structure
2081
2619
  end
2082
2620
 
2621
+ # @note When making an API call, you may pass DescribeSecurityProfileRequest
2622
+ # data as a hash:
2623
+ #
2624
+ # {
2625
+ # security_profile_id: "SecurityProfileId", # required
2626
+ # instance_id: "InstanceId", # required
2627
+ # }
2628
+ #
2629
+ # @!attribute [rw] security_profile_id
2630
+ # The identifier for the security profle.
2631
+ # @return [String]
2632
+ #
2633
+ # @!attribute [rw] instance_id
2634
+ # The identifier of the Amazon Connect instance. You can find the
2635
+ # instanceId in the ARN of the instance.
2636
+ # @return [String]
2637
+ #
2638
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileRequest AWS API Documentation
2639
+ #
2640
+ class DescribeSecurityProfileRequest < Struct.new(
2641
+ :security_profile_id,
2642
+ :instance_id)
2643
+ SENSITIVE = []
2644
+ include Aws::Structure
2645
+ end
2646
+
2647
+ # @!attribute [rw] security_profile
2648
+ # The security profile.
2649
+ # @return [Types::SecurityProfile]
2650
+ #
2651
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileResponse AWS API Documentation
2652
+ #
2653
+ class DescribeSecurityProfileResponse < Struct.new(
2654
+ :security_profile)
2655
+ SENSITIVE = []
2656
+ include Aws::Structure
2657
+ end
2658
+
2083
2659
  # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
2084
2660
  # data as a hash:
2085
2661
  #
@@ -2212,21 +2788,11 @@ module Aws::Connect
2212
2788
  # The channel used for grouping and filters.
2213
2789
  # @return [String]
2214
2790
  #
2215
- # @!attribute [rw] routing_profile
2216
- # The routing profile.
2217
- # @return [Types::RoutingProfileReference]
2218
- #
2219
- # @!attribute [rw] instance_reference
2220
- # The instance reference.
2221
- # @return [Types::InstanceReference]
2222
- #
2223
2791
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
2224
2792
  #
2225
2793
  class Dimensions < Struct.new(
2226
2794
  :queue,
2227
- :channel,
2228
- :routing_profile,
2229
- :instance_reference)
2795
+ :channel)
2230
2796
  SENSITIVE = []
2231
2797
  include Aws::Structure
2232
2798
  end
@@ -2534,7 +3100,6 @@ module Aws::Connect
2534
3100
  #
2535
3101
  # {
2536
3102
  # queues: ["QueueId"],
2537
- # routing_profiles: ["RoutingProfileId"],
2538
3103
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2539
3104
  # }
2540
3105
  #
@@ -2543,10 +3108,6 @@ module Aws::Connect
2543
3108
  # queues per request.
2544
3109
  # @return [Array<String>]
2545
3110
  #
2546
- # @!attribute [rw] routing_profiles
2547
- # The filters used to sort routing profiles.
2548
- # @return [Array<String>]
2549
- #
2550
3111
  # @!attribute [rw] channels
2551
3112
  # The channel to use to filter the metrics.
2552
3113
  # @return [Array<String>]
@@ -2555,7 +3116,6 @@ module Aws::Connect
2555
3116
  #
2556
3117
  class Filters < Struct.new(
2557
3118
  :queues,
2558
- :routing_profiles,
2559
3119
  :channels)
2560
3120
  SENSITIVE = []
2561
3121
  include Aws::Structure
@@ -2605,14 +3165,13 @@ module Aws::Connect
2605
3165
  # instance_id: "InstanceId", # required
2606
3166
  # filters: { # required
2607
3167
  # queues: ["QueueId"],
2608
- # routing_profiles: ["RoutingProfileId"],
2609
3168
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2610
3169
  # },
2611
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
3170
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2612
3171
  # current_metrics: [ # required
2613
3172
  # {
2614
3173
  # name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
2615
- # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
3174
+ # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2616
3175
  # },
2617
3176
  # ],
2618
3177
  # next_token: "NextToken",
@@ -2852,19 +3411,18 @@ module Aws::Connect
2852
3411
  # end_time: Time.now, # required
2853
3412
  # filters: { # required
2854
3413
  # queues: ["QueueId"],
2855
- # routing_profiles: ["RoutingProfileId"],
2856
3414
  # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2857
3415
  # },
2858
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
3416
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2859
3417
  # historical_metrics: [ # required
2860
3418
  # {
2861
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
3419
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2862
3420
  # threshold: {
2863
3421
  # comparison: "LT", # accepts LT
2864
3422
  # threshold_value: 1.0,
2865
3423
  # },
2866
3424
  # statistic: "SUM", # accepts SUM, MAX, AVG
2867
- # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
3425
+ # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2868
3426
  # },
2869
3427
  # ],
2870
3428
  # next_token: "NextToken",
@@ -3380,13 +3938,13 @@ module Aws::Connect
3380
3938
  # data as a hash:
3381
3939
  #
3382
3940
  # {
3383
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
3941
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
3384
3942
  # threshold: {
3385
3943
  # comparison: "LT", # accepts LT
3386
3944
  # threshold_value: 1.0,
3387
3945
  # },
3388
3946
  # statistic: "SUM", # accepts SUM, MAX, AVG
3389
- # unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
3947
+ # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
3390
3948
  # }
3391
3949
  #
3392
3950
  # @!attribute [rw] name
@@ -3481,7 +4039,8 @@ module Aws::Connect
3481
4039
  # @return [Array<Types::HoursOfOperationConfig>]
3482
4040
  #
3483
4041
  # @!attribute [rw] tags
3484
- # One or more tags.
4042
+ # The tags used to organize, track, or control access for this
4043
+ # resource.
3485
4044
  # @return [Hash<String,String>]
3486
4045
  #
3487
4046
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperation AWS API Documentation
@@ -3589,6 +4148,19 @@ module Aws::Connect
3589
4148
  include Aws::Structure
3590
4149
  end
3591
4150
 
4151
+ # An entity with the same name already exists.
4152
+ #
4153
+ # @!attribute [rw] message
4154
+ # @return [String]
4155
+ #
4156
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IdempotencyException AWS API Documentation
4157
+ #
4158
+ class IdempotencyException < Struct.new(
4159
+ :message)
4160
+ SENSITIVE = []
4161
+ include Aws::Structure
4162
+ end
4163
+
3592
4164
  # The Amazon Connect instance.
3593
4165
  #
3594
4166
  # @!attribute [rw] id
@@ -3649,25 +4221,6 @@ module Aws::Connect
3649
4221
  include Aws::Structure
3650
4222
  end
3651
4223
 
3652
- # The instance reference.
3653
- #
3654
- # @!attribute [rw] id
3655
- # The identifier of the instance reference.
3656
- # @return [String]
3657
- #
3658
- # @!attribute [rw] arn
3659
- # The Amazon Resource Name (ARN) of the instance reference.
3660
- # @return [String]
3661
- #
3662
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceReference AWS API Documentation
3663
- #
3664
- class InstanceReference < Struct.new(
3665
- :id,
3666
- :arn)
3667
- SENSITIVE = []
3668
- include Aws::Structure
3669
- end
3670
-
3671
4224
  # Relevant details why the instance was not successfully created.
3672
4225
  #
3673
4226
  # @!attribute [rw] message
@@ -3885,6 +4438,19 @@ module Aws::Connect
3885
4438
  include Aws::Structure
3886
4439
  end
3887
4440
 
4441
+ # The problems with the module. Please fix before trying again.
4442
+ #
4443
+ # @!attribute [rw] problems
4444
+ # @return [Array<Types::ProblemDetail>]
4445
+ #
4446
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowModuleException AWS API Documentation
4447
+ #
4448
+ class InvalidContactFlowModuleException < Struct.new(
4449
+ :problems)
4450
+ SENSITIVE = []
4451
+ include Aws::Structure
4452
+ end
4453
+
3888
4454
  # One or more of the specified parameters are not valid.
3889
4455
  #
3890
4456
  # @!attribute [rw] message
@@ -4246,6 +4812,64 @@ module Aws::Connect
4246
4812
  include Aws::Structure
4247
4813
  end
4248
4814
 
4815
+ # @note When making an API call, you may pass ListContactFlowModulesRequest
4816
+ # data as a hash:
4817
+ #
4818
+ # {
4819
+ # instance_id: "InstanceId", # required
4820
+ # next_token: "NextToken",
4821
+ # max_results: 1,
4822
+ # contact_flow_module_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
4823
+ # }
4824
+ #
4825
+ # @!attribute [rw] instance_id
4826
+ # The identifier of the Amazon Connect instance. You can find the
4827
+ # instanceId in the ARN of the instance.
4828
+ # @return [String]
4829
+ #
4830
+ # @!attribute [rw] next_token
4831
+ # The token for the next set of results. Use the value returned in the
4832
+ # previous response in the next request to retrieve the next set of
4833
+ # results.
4834
+ # @return [String]
4835
+ #
4836
+ # @!attribute [rw] max_results
4837
+ # The maximum number of results to return per page.
4838
+ # @return [Integer]
4839
+ #
4840
+ # @!attribute [rw] contact_flow_module_state
4841
+ # The state of the contact flow module.
4842
+ # @return [String]
4843
+ #
4844
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesRequest AWS API Documentation
4845
+ #
4846
+ class ListContactFlowModulesRequest < Struct.new(
4847
+ :instance_id,
4848
+ :next_token,
4849
+ :max_results,
4850
+ :contact_flow_module_state)
4851
+ SENSITIVE = []
4852
+ include Aws::Structure
4853
+ end
4854
+
4855
+ # @!attribute [rw] contact_flow_modules_summary_list
4856
+ # Information about the contact flow module.
4857
+ # @return [Array<Types::ContactFlowModuleSummary>]
4858
+ #
4859
+ # @!attribute [rw] next_token
4860
+ # If there are additional results, this is the token for the next set
4861
+ # of results.
4862
+ # @return [String]
4863
+ #
4864
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesResponse AWS API Documentation
4865
+ #
4866
+ class ListContactFlowModulesResponse < Struct.new(
4867
+ :contact_flow_modules_summary_list,
4868
+ :next_token)
4869
+ SENSITIVE = []
4870
+ include Aws::Structure
4871
+ end
4872
+
4249
4873
  # @note When making an API call, you may pass ListContactFlowsRequest
4250
4874
  # data as a hash:
4251
4875
  #
@@ -4304,6 +4928,69 @@ module Aws::Connect
4304
4928
  include Aws::Structure
4305
4929
  end
4306
4930
 
4931
+ # @note When making an API call, you may pass ListContactReferencesRequest
4932
+ # data as a hash:
4933
+ #
4934
+ # {
4935
+ # instance_id: "InstanceId", # required
4936
+ # contact_id: "ContactId", # required
4937
+ # reference_types: ["URL"], # required, accepts URL, ATTACHMENT
4938
+ # next_token: "NextToken",
4939
+ # }
4940
+ #
4941
+ # @!attribute [rw] instance_id
4942
+ # The identifier of the Amazon Connect instance. You can find the
4943
+ # instanceId in the ARN of the instance.
4944
+ # @return [String]
4945
+ #
4946
+ # @!attribute [rw] contact_id
4947
+ # The identifier of the initial contact.
4948
+ # @return [String]
4949
+ #
4950
+ # @!attribute [rw] reference_types
4951
+ # The type of reference.
4952
+ # @return [Array<String>]
4953
+ #
4954
+ # @!attribute [rw] next_token
4955
+ # The token for the next set of results. Use the value returned in the
4956
+ # previous response in the next request to retrieve the next set of
4957
+ # results.
4958
+ #
4959
+ # This is not expected to be set, because the value returned in the
4960
+ # previous response is always null.
4961
+ # @return [String]
4962
+ #
4963
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesRequest AWS API Documentation
4964
+ #
4965
+ class ListContactReferencesRequest < Struct.new(
4966
+ :instance_id,
4967
+ :contact_id,
4968
+ :reference_types,
4969
+ :next_token)
4970
+ SENSITIVE = []
4971
+ include Aws::Structure
4972
+ end
4973
+
4974
+ # @!attribute [rw] reference_summary_list
4975
+ # Information about the contact flows.
4976
+ # @return [Array<Types::ReferenceSummary>]
4977
+ #
4978
+ # @!attribute [rw] next_token
4979
+ # If there are additional results, this is the token for the next set
4980
+ # of results.
4981
+ #
4982
+ # This is always returned as null in the response.
4983
+ # @return [String]
4984
+ #
4985
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesResponse AWS API Documentation
4986
+ #
4987
+ class ListContactReferencesResponse < Struct.new(
4988
+ :reference_summary_list,
4989
+ :next_token)
4990
+ SENSITIVE = []
4991
+ include Aws::Structure
4992
+ end
4993
+
4307
4994
  # @note When making an API call, you may pass ListHoursOfOperationsRequest
4308
4995
  # data as a hash:
4309
4996
  #
@@ -4527,6 +5214,7 @@ module Aws::Connect
4527
5214
  # @return [String]
4528
5215
  #
4529
5216
  # @!attribute [rw] integration_type
5217
+ # The integration type.
4530
5218
  # @return [String]
4531
5219
  #
4532
5220
  # @!attribute [rw] next_token
@@ -5128,6 +5816,64 @@ module Aws::Connect
5128
5816
  include Aws::Structure
5129
5817
  end
5130
5818
 
5819
+ # @note When making an API call, you may pass ListSecurityProfilePermissionsRequest
5820
+ # data as a hash:
5821
+ #
5822
+ # {
5823
+ # security_profile_id: "SecurityProfileId", # required
5824
+ # instance_id: "InstanceId", # required
5825
+ # next_token: "NextToken",
5826
+ # max_results: 1,
5827
+ # }
5828
+ #
5829
+ # @!attribute [rw] security_profile_id
5830
+ # The identifier for the security profle.
5831
+ # @return [String]
5832
+ #
5833
+ # @!attribute [rw] instance_id
5834
+ # The identifier of the Amazon Connect instance. You can find the
5835
+ # instanceId in the ARN of the instance.
5836
+ # @return [String]
5837
+ #
5838
+ # @!attribute [rw] next_token
5839
+ # The token for the next set of results. Use the value returned in the
5840
+ # previous response in the next request to retrieve the next set of
5841
+ # results.
5842
+ # @return [String]
5843
+ #
5844
+ # @!attribute [rw] max_results
5845
+ # The maximum number of results to return per page.
5846
+ # @return [Integer]
5847
+ #
5848
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsRequest AWS API Documentation
5849
+ #
5850
+ class ListSecurityProfilePermissionsRequest < Struct.new(
5851
+ :security_profile_id,
5852
+ :instance_id,
5853
+ :next_token,
5854
+ :max_results)
5855
+ SENSITIVE = []
5856
+ include Aws::Structure
5857
+ end
5858
+
5859
+ # @!attribute [rw] permissions
5860
+ # The permissions granted to the security profile.
5861
+ # @return [Array<String>]
5862
+ #
5863
+ # @!attribute [rw] next_token
5864
+ # If there are additional results, this is the token for the next set
5865
+ # of results.
5866
+ # @return [String]
5867
+ #
5868
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsResponse AWS API Documentation
5869
+ #
5870
+ class ListSecurityProfilePermissionsResponse < Struct.new(
5871
+ :permissions,
5872
+ :next_token)
5873
+ SENSITIVE = []
5874
+ include Aws::Structure
5875
+ end
5876
+
5131
5877
  # @note When making an API call, you may pass ListSecurityProfilesRequest
5132
5878
  # data as a hash:
5133
5879
  #
@@ -5610,7 +6356,8 @@ module Aws::Connect
5610
6356
  # @return [String]
5611
6357
  #
5612
6358
  # @!attribute [rw] tags
5613
- # One or more tags.
6359
+ # The tags used to organize, track, or control access for this
6360
+ # resource.
5614
6361
  # @return [Hash<String,String>]
5615
6362
  #
5616
6363
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Queue AWS API Documentation
@@ -5629,6 +6376,25 @@ module Aws::Connect
5629
6376
  include Aws::Structure
5630
6377
  end
5631
6378
 
6379
+ # If this contact was queued, this contains information about the queue.
6380
+ #
6381
+ # @!attribute [rw] id
6382
+ # The identifier of the agent who accepted the contact.
6383
+ # @return [String]
6384
+ #
6385
+ # @!attribute [rw] enqueue_timestamp
6386
+ # The timestamp when the contact was added to the queue.
6387
+ # @return [Time]
6388
+ #
6389
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfo AWS API Documentation
6390
+ #
6391
+ class QueueInfo < Struct.new(
6392
+ :id,
6393
+ :enqueue_timestamp)
6394
+ SENSITIVE = []
6395
+ include Aws::Structure
6396
+ end
6397
+
5632
6398
  # Contains information about a queue for a quick connect. The contact
5633
6399
  # flow must be of type Transfer to Queue.
5634
6400
  #
@@ -5668,16 +6434,11 @@ module Aws::Connect
5668
6434
  # The Amazon Resource Name (ARN) of the queue.
5669
6435
  # @return [String]
5670
6436
  #
5671
- # @!attribute [rw] queue_type
5672
- # The type of queue.
5673
- # @return [String]
5674
- #
5675
6437
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueReference AWS API Documentation
5676
6438
  #
5677
6439
  class QueueReference < Struct.new(
5678
6440
  :id,
5679
- :arn,
5680
- :queue_type)
6441
+ :arn)
5681
6442
  SENSITIVE = []
5682
6443
  include Aws::Structure
5683
6444
  end
@@ -5734,7 +6495,8 @@ module Aws::Connect
5734
6495
  # @return [Types::QuickConnectConfig]
5735
6496
  #
5736
6497
  # @!attribute [rw] tags
5737
- # One or more tags.
6498
+ # The tags used to organize, track, or control access for this
6499
+ # resource.
5738
6500
  # @return [Hash<String,String>]
5739
6501
  #
5740
6502
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnect AWS API Documentation
@@ -5843,25 +6605,58 @@ module Aws::Connect
5843
6605
  #
5844
6606
  # {
5845
6607
  # value: "ReferenceValue", # required
5846
- # type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
6608
+ # type: "URL", # required, accepts URL, ATTACHMENT
5847
6609
  # }
5848
6610
  #
5849
6611
  # @!attribute [rw] value
5850
- # A formatted URL that displays to an agent in the Contact Control
5851
- # Panel (CCP)
6612
+ # A valid value for the reference. For example, for a URL reference, a
6613
+ # formatted URL that is displayed to an agent in the Contact Control
6614
+ # Panel (CCP).
5852
6615
  # @return [String]
5853
6616
  #
5854
6617
  # @!attribute [rw] type
5855
- # A valid URL.
6618
+ # The type of the reference. Only `URL` type can be added or updated
6619
+ # on a contact.
5856
6620
  # @return [String]
5857
6621
  #
5858
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
6622
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
6623
+ #
6624
+ class Reference < Struct.new(
6625
+ :value,
6626
+ :type)
6627
+ SENSITIVE = []
6628
+ include Aws::Structure
6629
+ end
6630
+
6631
+ # Contains summary information about a reference. `ReferenceSummary`
6632
+ # contains only one non null field between the URL and attachment based
6633
+ # on the reference type.
6634
+ #
6635
+ # @note ReferenceSummary is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of ReferenceSummary corresponding to the set member.
6636
+ #
6637
+ # @!attribute [rw] url
6638
+ # Information about the URL reference if the `referenceType` is `URL`.
6639
+ # Otherwise, null.
6640
+ # @return [Types::UrlReference]
5859
6641
  #
5860
- class Reference < Struct.new(
5861
- :value,
5862
- :type)
6642
+ # @!attribute [rw] attachment
6643
+ # Information about the attachment reference if the `referenceType` is
6644
+ # `ATTACHMENT`. Otherwise, null.
6645
+ # @return [Types::AttachmentReference]
6646
+ #
6647
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReferenceSummary AWS API Documentation
6648
+ #
6649
+ class ReferenceSummary < Struct.new(
6650
+ :url,
6651
+ :attachment,
6652
+ :unknown)
5863
6653
  SENSITIVE = []
5864
6654
  include Aws::Structure
6655
+ include Aws::Structure::Union
6656
+
6657
+ class Url < ReferenceSummary; end
6658
+ class Attachment < ReferenceSummary; end
6659
+ class Unknown < ReferenceSummary; end
5865
6660
  end
5866
6661
 
5867
6662
  # A resource already has that name.
@@ -6130,25 +6925,6 @@ module Aws::Connect
6130
6925
  include Aws::Structure
6131
6926
  end
6132
6927
 
6133
- # The routing profile reference.
6134
- #
6135
- # @!attribute [rw] id
6136
- # The identifier of the routing profile reference.
6137
- # @return [String]
6138
- #
6139
- # @!attribute [rw] arn
6140
- # The Amazon Resource Name (ARN) of the routing profile reference.
6141
- # @return [String]
6142
- #
6143
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileReference AWS API Documentation
6144
- #
6145
- class RoutingProfileReference < Struct.new(
6146
- :id,
6147
- :arn)
6148
- SENSITIVE = []
6149
- include Aws::Structure
6150
- end
6151
-
6152
6928
  # Contains summary information about a routing profile.
6153
6929
  #
6154
6930
  # @!attribute [rw] id
@@ -6235,6 +7011,46 @@ module Aws::Connect
6235
7011
  include Aws::Structure
6236
7012
  end
6237
7013
 
7014
+ # Contains information about a security profile.
7015
+ #
7016
+ # @!attribute [rw] id
7017
+ # The identifier for the security profile.
7018
+ # @return [String]
7019
+ #
7020
+ # @!attribute [rw] organization_resource_id
7021
+ # The organization resource identifier for the security profile.
7022
+ # @return [String]
7023
+ #
7024
+ # @!attribute [rw] arn
7025
+ # The Amazon Resource Name (ARN) for the secruity profile.
7026
+ # @return [String]
7027
+ #
7028
+ # @!attribute [rw] security_profile_name
7029
+ # The name for the security profile.
7030
+ # @return [String]
7031
+ #
7032
+ # @!attribute [rw] description
7033
+ # The description of the security profile.
7034
+ # @return [String]
7035
+ #
7036
+ # @!attribute [rw] tags
7037
+ # The tags used to organize, track, or control access for this
7038
+ # resource.
7039
+ # @return [Hash<String,String>]
7040
+ #
7041
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfile AWS API Documentation
7042
+ #
7043
+ class SecurityProfile < Struct.new(
7044
+ :id,
7045
+ :organization_resource_id,
7046
+ :arn,
7047
+ :security_profile_name,
7048
+ :description,
7049
+ :tags)
7050
+ SENSITIVE = []
7051
+ include Aws::Structure
7052
+ end
7053
+
6238
7054
  # Contains information about a security profile.
6239
7055
  #
6240
7056
  # @!attribute [rw] id
@@ -6285,8 +7101,8 @@ module Aws::Connect
6285
7101
  # display_name: "DisplayName", # required
6286
7102
  # },
6287
7103
  # initial_message: {
6288
- # content_type: "ChatContentType",
6289
- # content: "ChatContent",
7104
+ # content_type: "ChatContentType", # required
7105
+ # content: "ChatContent", # required
6290
7106
  # },
6291
7107
  # client_token: "ClientToken",
6292
7108
  # }
@@ -6612,11 +7428,12 @@ module Aws::Connect
6612
7428
  # references: {
6613
7429
  # "ReferenceKey" => {
6614
7430
  # value: "ReferenceValue", # required
6615
- # type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
7431
+ # type: "URL", # required, accepts URL, ATTACHMENT
6616
7432
  # },
6617
7433
  # },
6618
7434
  # description: "Description",
6619
7435
  # client_token: "ClientToken",
7436
+ # scheduled_time: Time.now,
6620
7437
  # }
6621
7438
  #
6622
7439
  # @!attribute [rw] instance_id
@@ -6672,6 +7489,12 @@ module Aws::Connect
6672
7489
  # not need to pass this option.
6673
7490
  # @return [String]
6674
7491
  #
7492
+ # @!attribute [rw] scheduled_time
7493
+ # The timestamp, in Unix Epoch seconds format, at which to start
7494
+ # running the inbound contact flow. The scheduled time cannot be in
7495
+ # the past. It must be within up to 6 days in future.
7496
+ # @return [Time]
7497
+ #
6675
7498
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
6676
7499
  #
6677
7500
  class StartTaskContactRequest < Struct.new(
@@ -6682,7 +7505,8 @@ module Aws::Connect
6682
7505
  :name,
6683
7506
  :references,
6684
7507
  :description,
6685
- :client_token)
7508
+ :client_token,
7509
+ :scheduled_time)
6686
7510
  SENSITIVE = []
6687
7511
  include Aws::Structure
6688
7512
  end
@@ -7072,6 +7896,134 @@ module Aws::Connect
7072
7896
  include Aws::Structure
7073
7897
  end
7074
7898
 
7899
+ # @note When making an API call, you may pass UpdateContactFlowMetadataRequest
7900
+ # data as a hash:
7901
+ #
7902
+ # {
7903
+ # instance_id: "InstanceId", # required
7904
+ # contact_flow_id: "ContactFlowId", # required
7905
+ # name: "ContactFlowName",
7906
+ # description: "ContactFlowDescription",
7907
+ # contact_flow_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
7908
+ # }
7909
+ #
7910
+ # @!attribute [rw] instance_id
7911
+ # The identifier of the Amazon Connect instance. You can find the
7912
+ # instanceId in the ARN of the instance.
7913
+ # @return [String]
7914
+ #
7915
+ # @!attribute [rw] contact_flow_id
7916
+ # The identifier of the contact flow.
7917
+ # @return [String]
7918
+ #
7919
+ # @!attribute [rw] name
7920
+ # TThe name of the contact flow.
7921
+ # @return [String]
7922
+ #
7923
+ # @!attribute [rw] description
7924
+ # The description of the contact flow.
7925
+ # @return [String]
7926
+ #
7927
+ # @!attribute [rw] contact_flow_state
7928
+ # The state of contact flow.
7929
+ # @return [String]
7930
+ #
7931
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowMetadataRequest AWS API Documentation
7932
+ #
7933
+ class UpdateContactFlowMetadataRequest < Struct.new(
7934
+ :instance_id,
7935
+ :contact_flow_id,
7936
+ :name,
7937
+ :description,
7938
+ :contact_flow_state)
7939
+ SENSITIVE = []
7940
+ include Aws::Structure
7941
+ end
7942
+
7943
+ # @note When making an API call, you may pass UpdateContactFlowModuleContentRequest
7944
+ # data as a hash:
7945
+ #
7946
+ # {
7947
+ # instance_id: "InstanceId", # required
7948
+ # contact_flow_module_id: "ContactFlowModuleId", # required
7949
+ # content: "ContactFlowModuleContent", # required
7950
+ # }
7951
+ #
7952
+ # @!attribute [rw] instance_id
7953
+ # The identifier of the Amazon Connect instance. You can find the
7954
+ # instanceId in the ARN of the instance.
7955
+ # @return [String]
7956
+ #
7957
+ # @!attribute [rw] contact_flow_module_id
7958
+ # The identifier of the contact flow module.
7959
+ # @return [String]
7960
+ #
7961
+ # @!attribute [rw] content
7962
+ # The content of the contact flow module.
7963
+ # @return [String]
7964
+ #
7965
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentRequest AWS API Documentation
7966
+ #
7967
+ class UpdateContactFlowModuleContentRequest < Struct.new(
7968
+ :instance_id,
7969
+ :contact_flow_module_id,
7970
+ :content)
7971
+ SENSITIVE = []
7972
+ include Aws::Structure
7973
+ end
7974
+
7975
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentResponse AWS API Documentation
7976
+ #
7977
+ class UpdateContactFlowModuleContentResponse < Aws::EmptyStructure; end
7978
+
7979
+ # @note When making an API call, you may pass UpdateContactFlowModuleMetadataRequest
7980
+ # data as a hash:
7981
+ #
7982
+ # {
7983
+ # instance_id: "InstanceId", # required
7984
+ # contact_flow_module_id: "ContactFlowModuleId", # required
7985
+ # name: "ContactFlowModuleName",
7986
+ # description: "ContactFlowModuleDescription",
7987
+ # state: "ACTIVE", # accepts ACTIVE, ARCHIVED
7988
+ # }
7989
+ #
7990
+ # @!attribute [rw] instance_id
7991
+ # The identifier of the Amazon Connect instance. You can find the
7992
+ # instanceId in the ARN of the instance.
7993
+ # @return [String]
7994
+ #
7995
+ # @!attribute [rw] contact_flow_module_id
7996
+ # The identifier of the contact flow module.
7997
+ # @return [String]
7998
+ #
7999
+ # @!attribute [rw] name
8000
+ # The name of the contact flow module.
8001
+ # @return [String]
8002
+ #
8003
+ # @!attribute [rw] description
8004
+ # The description of the contact flow module.
8005
+ # @return [String]
8006
+ #
8007
+ # @!attribute [rw] state
8008
+ # The state of contact flow module.
8009
+ # @return [String]
8010
+ #
8011
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataRequest AWS API Documentation
8012
+ #
8013
+ class UpdateContactFlowModuleMetadataRequest < Struct.new(
8014
+ :instance_id,
8015
+ :contact_flow_module_id,
8016
+ :name,
8017
+ :description,
8018
+ :state)
8019
+ SENSITIVE = []
8020
+ include Aws::Structure
8021
+ end
8022
+
8023
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataResponse AWS API Documentation
8024
+ #
8025
+ class UpdateContactFlowModuleMetadataResponse < Aws::EmptyStructure; end
8026
+
7075
8027
  # @note When making an API call, you may pass UpdateContactFlowNameRequest
7076
8028
  # data as a hash:
7077
8029
  #
@@ -7109,6 +8061,99 @@ module Aws::Connect
7109
8061
  include Aws::Structure
7110
8062
  end
7111
8063
 
8064
+ # @note When making an API call, you may pass UpdateContactRequest
8065
+ # data as a hash:
8066
+ #
8067
+ # {
8068
+ # instance_id: "InstanceId", # required
8069
+ # contact_id: "ContactId", # required
8070
+ # name: "Name",
8071
+ # description: "Description",
8072
+ # references: {
8073
+ # "ReferenceKey" => {
8074
+ # value: "ReferenceValue", # required
8075
+ # type: "URL", # required, accepts URL, ATTACHMENT
8076
+ # },
8077
+ # },
8078
+ # }
8079
+ #
8080
+ # @!attribute [rw] instance_id
8081
+ # The identifier of the Amazon Connect instance. You can find the
8082
+ # instanceId in the ARN of the instance.
8083
+ # @return [String]
8084
+ #
8085
+ # @!attribute [rw] contact_id
8086
+ # The identifier of the contact. This is the identifier of the contact
8087
+ # associated with the first interaction with your contact center.
8088
+ # @return [String]
8089
+ #
8090
+ # @!attribute [rw] name
8091
+ # The name of the contact.
8092
+ # @return [String]
8093
+ #
8094
+ # @!attribute [rw] description
8095
+ # The description of the contact.
8096
+ # @return [String]
8097
+ #
8098
+ # @!attribute [rw] references
8099
+ # A formatted URL that is shown to an agent in the Contact Control
8100
+ # Panel (CCP).
8101
+ # @return [Hash<String,Types::Reference>]
8102
+ #
8103
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
8104
+ #
8105
+ class UpdateContactRequest < Struct.new(
8106
+ :instance_id,
8107
+ :contact_id,
8108
+ :name,
8109
+ :description,
8110
+ :references)
8111
+ SENSITIVE = []
8112
+ include Aws::Structure
8113
+ end
8114
+
8115
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactResponse AWS API Documentation
8116
+ #
8117
+ class UpdateContactResponse < Aws::EmptyStructure; end
8118
+
8119
+ # @note When making an API call, you may pass UpdateContactScheduleRequest
8120
+ # data as a hash:
8121
+ #
8122
+ # {
8123
+ # instance_id: "InstanceId", # required
8124
+ # contact_id: "ContactId", # required
8125
+ # scheduled_time: Time.now, # required
8126
+ # }
8127
+ #
8128
+ # @!attribute [rw] instance_id
8129
+ # The identifier of the Amazon Connect instance. You can find the
8130
+ # instanceId in the ARN of the instance.
8131
+ # @return [String]
8132
+ #
8133
+ # @!attribute [rw] contact_id
8134
+ # The identifier of the contact.
8135
+ # @return [String]
8136
+ #
8137
+ # @!attribute [rw] scheduled_time
8138
+ # The timestamp, in Unix Epoch seconds format, at which to start
8139
+ # running the inbound contact flow. The scheduled time cannot be in
8140
+ # the past. It must be within up to 6 days in future.
8141
+ # @return [Time]
8142
+ #
8143
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleRequest AWS API Documentation
8144
+ #
8145
+ class UpdateContactScheduleRequest < Struct.new(
8146
+ :instance_id,
8147
+ :contact_id,
8148
+ :scheduled_time)
8149
+ SENSITIVE = []
8150
+ include Aws::Structure
8151
+ end
8152
+
8153
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleResponse AWS API Documentation
8154
+ #
8155
+ class UpdateContactScheduleResponse < Aws::EmptyStructure; end
8156
+
7112
8157
  # @note When making an API call, you may pass UpdateHoursOfOperationRequest
7113
8158
  # data as a hash:
7114
8159
  #
@@ -7679,6 +8724,44 @@ module Aws::Connect
7679
8724
  include Aws::Structure
7680
8725
  end
7681
8726
 
8727
+ # @note When making an API call, you may pass UpdateSecurityProfileRequest
8728
+ # data as a hash:
8729
+ #
8730
+ # {
8731
+ # description: "SecurityProfileDescription",
8732
+ # permissions: ["SecurityProfilePermission"],
8733
+ # security_profile_id: "SecurityProfileId", # required
8734
+ # instance_id: "InstanceId", # required
8735
+ # }
8736
+ #
8737
+ # @!attribute [rw] description
8738
+ # The description of the security profile.
8739
+ # @return [String]
8740
+ #
8741
+ # @!attribute [rw] permissions
8742
+ # The permissions granted to a security profile.
8743
+ # @return [Array<String>]
8744
+ #
8745
+ # @!attribute [rw] security_profile_id
8746
+ # The identifier for the security profle.
8747
+ # @return [String]
8748
+ #
8749
+ # @!attribute [rw] instance_id
8750
+ # The identifier of the Amazon Connect instance. You can find the
8751
+ # instanceId in the ARN of the instance.
8752
+ # @return [String]
8753
+ #
8754
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateSecurityProfileRequest AWS API Documentation
8755
+ #
8756
+ class UpdateSecurityProfileRequest < Struct.new(
8757
+ :description,
8758
+ :permissions,
8759
+ :security_profile_id,
8760
+ :instance_id)
8761
+ SENSITIVE = []
8762
+ include Aws::Structure
8763
+ end
8764
+
7682
8765
  # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
7683
8766
  # data as a hash:
7684
8767
  #
@@ -7923,6 +9006,25 @@ module Aws::Connect
7923
9006
  include Aws::Structure
7924
9007
  end
7925
9008
 
9009
+ # The URL reference.
9010
+ #
9011
+ # @!attribute [rw] name
9012
+ # Identifier of the URL reference.
9013
+ # @return [String]
9014
+ #
9015
+ # @!attribute [rw] value
9016
+ # A valid URL.
9017
+ # @return [String]
9018
+ #
9019
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UrlReference AWS API Documentation
9020
+ #
9021
+ class UrlReference < Struct.new(
9022
+ :name,
9023
+ :value)
9024
+ SENSITIVE = []
9025
+ include Aws::Structure
9026
+ end
9027
+
7926
9028
  # Contains the use case.
7927
9029
  #
7928
9030
  # @!attribute [rw] use_case_id