aws-sdk-connect 1.54.0 → 1.58.0

data/lib/aws-sdk-connect/client.rb

@@ -275,6 +275,15 @@ module Aws::Connect
     #     ** Please note ** When response stubbing is enabled, no HTTP
     #     requests are made, and retries are disabled.
     #
+    #   @option options [Boolean] :use_dualstack_endpoint
+    #     When set to `true`, dualstack enabled endpoints (with `.aws` TLD)
+    #     will be used if available.
+    #
+    #   @option options [Boolean] :use_fips_endpoint
+    #     When set to `true`, fips compatible endpoints will be used if available.
+    #     When a `fips` region is used, the region is normalized and this config
+    #     is set to `true`.
+    #
     #   @option options [Boolean] :validate_params (true)
     #     When `true`, request parameters are validated before
     #     sending the request.
@@ -668,7 +677,7 @@ module Aws::Connect
     #   The display order of the status.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateAgentStatusResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -767,6 +776,67 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Creates a contact flow module for the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :name
+    #   The name of the contact flow module.
+    #
+    # @option params [String] :description
+    #   The description of the contact flow module.
+    #
+    # @option params [required, String] :content
+    #   The content of the contact flow module.
+    #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Types::CreateContactFlowModuleResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateContactFlowModuleResponse#id #id} => String
+    #   * {Types::CreateContactFlowModuleResponse#arn #arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_contact_flow_module({
+    #     instance_id: "InstanceId", # required
+    #     name: "ContactFlowModuleName", # required
+    #     description: "ContactFlowModuleDescription",
+    #     content: "ContactFlowModuleContent", # required
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.id #=> String
+    #   resp.arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModule AWS API Documentation
+    #
+    # @overload create_contact_flow_module(params = {})
+    # @param [Hash] params ({})
+    def create_contact_flow_module(params = {}, options = {})
+      req = build_request(:create_contact_flow_module, params)
+      req.send_request(options)
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
     # Creates hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -787,7 +857,7 @@ module Aws::Connect
     #   and end time.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateHoursOfOperationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -921,7 +991,7 @@ module Aws::Connect
     #   integration type.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateIntegrationAssociationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -985,7 +1055,7 @@ module Aws::Connect
     #   The quick connects available to agents who are working the queue.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -1041,7 +1111,7 @@ module Aws::Connect
     #   Configuration settings for the quick connect.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateQuickConnectResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -1161,6 +1231,58 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Creates a security profile.
+    #
+    # @option params [required, String] :security_profile_name
+    #   The name of the security profile.
+    #
+    # @option params [String] :description
+    #   The description of the security profile.
+    #
+    # @option params [Array<String>] :permissions
+    #   Permissions assigned to the security profile.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #
+    # @return [Types::CreateSecurityProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateSecurityProfileResponse#security_profile_id #security_profile_id} => String
+    #   * {Types::CreateSecurityProfileResponse#security_profile_arn #security_profile_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_security_profile({
+    #     security_profile_name: "SecurityProfileName", # required
+    #     description: "SecurityProfileDescription",
+    #     permissions: ["SecurityProfilePermission"],
+    #     instance_id: "InstanceId", # required
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.security_profile_id #=> String
+    #   resp.security_profile_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfile AWS API Documentation
+    #
+    # @overload create_security_profile(params = {})
+    # @param [Hash] params ({})
+    def create_security_profile(params = {}, options = {})
+      req = build_request(:create_security_profile, params)
+      req.send_request(options)
+    end
+
     # Creates a use case for an integration association.
     #
     # @option params [required, String] :instance_id
@@ -1175,7 +1297,7 @@ module Aws::Connect
     #   integration association can have only one of each use case type.
     #
     # @option params [Hash<String,String>] :tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this resource.
     #
     # @return [Types::CreateUseCaseResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -1349,6 +1471,63 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Deletes a contact flow for the specified Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the contact flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_contact_flow({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlow AWS API Documentation
+    #
+    # @overload delete_contact_flow(params = {})
+    # @param [Hash] params ({})
+    def delete_contact_flow(params = {}, options = {})
+      req = build_request(:delete_contact_flow, params)
+      req.send_request(options)
+    end
+
+    # Deletes the specified contact flow module.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_contact_flow_module({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_module_id: "ContactFlowModuleId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModule AWS API Documentation
+    #
+    # @overload delete_contact_flow_module(params = {})
+    # @param [Hash] params ({})
+    def delete_contact_flow_module(params = {}, options = {})
+      req = build_request(:delete_contact_flow_module, params)
+      req.send_request(options)
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
     # Deletes an hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -1464,6 +1643,36 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Deletes a security profile.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :security_profile_id
+    #   The identifier for the security profle.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_security_profile({
+    #     instance_id: "InstanceId", # required
+    #     security_profile_id: "SecurityProfileId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteSecurityProfile AWS API Documentation
+    #
+    # @overload delete_security_profile(params = {})
+    # @param [Hash] params ({})
+    def delete_security_profile(params = {}, options = {})
+      req = build_request(:delete_security_profile, params)
+      req.send_request(options)
+    end
+
     # Deletes a use case from an integration association.
     #
     # @option params [required, String] :instance_id
@@ -1602,6 +1811,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Describes the specified contact.
+    #
+    # Contact information remains available in Amazon Connect for 24 months,
+    # and then it is deleted.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @return [Types::DescribeContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeContactResponse#contact #contact} => Types::Contact
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_contact({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact.arn #=> String
+    #   resp.contact.id #=> String
+    #   resp.contact.initial_contact_id #=> String
+    #   resp.contact.previous_contact_id #=> String
+    #   resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API"
+    #   resp.contact.name #=> String
+    #   resp.contact.description #=> String
+    #   resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contact.queue_info.id #=> String
+    #   resp.contact.queue_info.enqueue_timestamp #=> Time
+    #   resp.contact.agent_info.id #=> String
+    #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
+    #   resp.contact.initiation_timestamp #=> Time
+    #   resp.contact.disconnect_timestamp #=> Time
+    #   resp.contact.last_update_timestamp #=> Time
+    #   resp.contact.scheduled_timestamp #=> Time
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
+    #
+    # @overload describe_contact(params = {})
+    # @param [Hash] params ({})
+    def describe_contact(params = {}, options = {})
+      req = build_request(:describe_contact, params)
+      req.send_request(options)
+    end
+
     # Describes the specified contact flow.
     #
     # You can also create and update contact flows using the [Amazon Connect
@@ -1634,6 +1897,7 @@ module Aws::Connect
     #   resp.contact_flow.id #=> String
     #   resp.contact_flow.name #=> String
     #   resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
+    #   resp.contact_flow.state #=> String, one of "ACTIVE", "ARCHIVED"
     #   resp.contact_flow.description #=> String
     #   resp.contact_flow.content #=> String
     #   resp.contact_flow.tags #=> Hash
@@ -1648,6 +1912,50 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Describes the specified contact flow module.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #
+    # @return [Types::DescribeContactFlowModuleResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeContactFlowModuleResponse#contact_flow_module #contact_flow_module} => Types::ContactFlowModule
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_contact_flow_module({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_module_id: "ContactFlowModuleId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_module.arn #=> String
+    #   resp.contact_flow_module.id #=> String
+    #   resp.contact_flow_module.name #=> String
+    #   resp.contact_flow_module.content #=> String
+    #   resp.contact_flow_module.description #=> String
+    #   resp.contact_flow_module.state #=> String, one of "ACTIVE", "ARCHIVED"
+    #   resp.contact_flow_module.status #=> String, one of "PUBLISHED", "SAVED"
+    #   resp.contact_flow_module.tags #=> Hash
+    #   resp.contact_flow_module.tags["TagKey"] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModule AWS API Documentation
+    #
+    # @overload describe_contact_flow_module(params = {})
+    # @param [Hash] params ({})
+    def describe_contact_flow_module(params = {}, options = {})
+      req = build_request(:describe_contact_flow_module, params)
+      req.send_request(options)
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
     # Describes the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -1965,6 +2273,48 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Gets basic information about the security profle.
+    #
+    # @option params [required, String] :security_profile_id
+    #   The identifier for the security profle.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @return [Types::DescribeSecurityProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeSecurityProfileResponse#security_profile #security_profile} => Types::SecurityProfile
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_security_profile({
+    #     security_profile_id: "SecurityProfileId", # required
+    #     instance_id: "InstanceId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.security_profile.id #=> String
+    #   resp.security_profile.organization_resource_id #=> String
+    #   resp.security_profile.arn #=> String
+    #   resp.security_profile.security_profile_name #=> String
+    #   resp.security_profile.description #=> String
+    #   resp.security_profile.tags #=> Hash
+    #   resp.security_profile.tags["TagKey"] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfile AWS API Documentation
+    #
+    # @overload describe_security_profile(params = {})
+    # @param [Hash] params ({})
+    def describe_security_profile(params = {}, options = {})
+      req = build_request(:describe_security_profile, params)
+      req.send_request(options)
+    end
+
     # Describes the specified user account. You can find the instance ID in
     # the console (it’s the final part of the ARN). The console does not
     # display the user IDs. Instead, list the users and note the IDs
@@ -2588,14 +2938,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       routing_profiles: ["RoutingProfileId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #     current_metrics: [ # required
     #       {
     #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
-    #         unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       },
     #     ],
     #     next_token: "NextToken",
@@ -2608,15 +2957,10 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.queue.queue_type #=> String, one of "STANDARD", "AGENT"
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
-    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
-    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
-    #   resp.metric_results[0].dimensions.instance_reference.id #=> String
-    #   resp.metric_results[0].dimensions.instance_reference.arn #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
-    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "MILLISECONDS", "COUNT", "PERCENT"
+    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
     #   resp.metric_results[0].collections[0].value #=> Float
     #   resp.data_snapshot_time #=> Time
     #
@@ -2917,19 +3261,18 @@ module Aws::Connect
     #     end_time: Time.now, # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       routing_profiles: ["RoutingProfileId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, INSTANCE
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #     historical_metrics: [ # required
     #       {
-    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_TRANSFERRED_IN_BY_AGENT, CONTACTS_TRANSFERRED_OUT_BY_AGENT, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
+    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
     #         threshold: {
     #           comparison: "LT", # accepts LT
     #           threshold_value: 1.0,
     #         },
     #         statistic: "SUM", # accepts SUM, MAX, AVG
-    #         unit: "SECONDS", # accepts SECONDS, MILLISECONDS, COUNT, PERCENT
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       },
     #     ],
     #     next_token: "NextToken",
@@ -2942,18 +3285,13 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.queue.queue_type #=> String, one of "STANDARD", "AGENT"
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
-    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
-    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
-    #   resp.metric_results[0].dimensions.instance_reference.id #=> String
-    #   resp.metric_results[0].dimensions.instance_reference.arn #=> String
     #   resp.metric_results[0].collections #=> Array
-    #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_TRANSFERRED_IN_BY_AGENT", "CONTACTS_TRANSFERRED_OUT_BY_AGENT", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
+    #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
     #   resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
     #   resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
     #   resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
-    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "MILLISECONDS", "COUNT", "PERCENT"
+    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
     #   resp.metric_results[0].collections[0].value #=> Float
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricData AWS API Documentation
@@ -3121,6 +3459,58 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Provides information about the contact flow modules for the specified
+    # Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [String] :contact_flow_module_state
+    #   The state of the contact flow module.
+    #
+    # @return [Types::ListContactFlowModulesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListContactFlowModulesResponse#contact_flow_modules_summary_list #contact_flow_modules_summary_list} => Array&lt;Types::ContactFlowModuleSummary&gt;
+    #   * {Types::ListContactFlowModulesResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_contact_flow_modules({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #     contact_flow_module_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_modules_summary_list #=> Array
+    #   resp.contact_flow_modules_summary_list[0].id #=> String
+    #   resp.contact_flow_modules_summary_list[0].arn #=> String
+    #   resp.contact_flow_modules_summary_list[0].name #=> String
+    #   resp.contact_flow_modules_summary_list[0].state #=> String, one of "ACTIVE", "ARCHIVED"
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModules AWS API Documentation
+    #
+    # @overload list_contact_flow_modules(params = {})
+    # @param [Hash] params ({})
+    def list_contact_flow_modules(params = {}, options = {})
+      req = build_request(:list_contact_flow_modules, params)
+      req.send_request(options)
+    end
+
     # Provides information about the contact flows for the specified Amazon
     # Connect instance.
     #
@@ -3173,6 +3563,7 @@ module Aws::Connect
     #   resp.contact_flow_summary_list[0].arn #=> String
     #   resp.contact_flow_summary_list[0].name #=> String
     #   resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
+    #   resp.contact_flow_summary_list[0].contact_flow_state #=> String, one of "ACTIVE", "ARCHIVED"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlows AWS API Documentation
@@ -3184,6 +3575,65 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # For the specified `referenceTypes`, returns a list of references
+    # associated with the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the initial contact.
+    #
+    # @option params [required, Array<String>] :reference_types
+    #   The type of reference.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    #   This is not expected to be set, because the value returned in the
+    #   previous response is always null.
+    #
+    # @return [Types::ListContactReferencesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListContactReferencesResponse#reference_summary_list #reference_summary_list} => Array&lt;Types::ReferenceSummary&gt;
+    #   * {Types::ListContactReferencesResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_contact_references({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     reference_types: ["URL"], # required, accepts URL, ATTACHMENT
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.reference_summary_list #=> Array
+    #   resp.reference_summary_list[0].url.name #=> String
+    #   resp.reference_summary_list[0].url.value #=> String
+    #   resp.reference_summary_list[0].attachment.name #=> String
+    #   resp.reference_summary_list[0].attachment.value #=> String
+    #   resp.reference_summary_list[0].attachment.status #=> String, one of "APPROVED", "REJECTED"
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferences AWS API Documentation
+    #
+    # @overload list_contact_references(params = {})
+    # @param [Hash] params ({})
+    def list_contact_references(params = {}, options = {})
+      req = build_request(:list_contact_references, params)
+      req.send_request(options)
+    end
+
     # Provides information about the hours of operation for the specified
     # Amazon Connect instance.
     #
@@ -3411,6 +3861,7 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #
     # @option params [String] :integration_type
+    #   The integration type.
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -3999,6 +4450,57 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Lists the permissions granted to a security profile.
+    #
+    # @option params [required, String] :security_profile_id
+    #   The identifier for the security profle.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListSecurityProfilePermissionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListSecurityProfilePermissionsResponse#permissions #permissions} => Array&lt;String&gt;
+    #   * {Types::ListSecurityProfilePermissionsResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_security_profile_permissions({
+    #     security_profile_id: "SecurityProfileId", # required
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.permissions #=> Array
+    #   resp.permissions[0] #=> String
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissions AWS API Documentation
+    #
+    # @overload list_security_profile_permissions(params = {})
+    # @param [Hash] params ({})
+    def list_security_profile_permissions(params = {}, options = {})
+      req = build_request(:list_security_profile_permissions, params)
+      req.send_request(options)
+    end
+
     # Provides summary information about the security profiles for the
     # specified Amazon Connect instance.
     #
@@ -4357,8 +4859,8 @@ module Aws::Connect
     #       display_name: "DisplayName", # required
     #     },
     #     initial_message: {
-    #       content_type: "ChatContentType",
-    #       content: "ChatContent",
+    #       content_type: "ChatContentType", # required
+    #       content: "ChatContent", # required
     #     },
     #     client_token: "ClientToken",
     #   })
@@ -4660,6 +5162,11 @@ module Aws::Connect
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.**
     #
+    # @option params [Time,DateTime,Date,Integer,String] :scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start running
+    #   the inbound contact flow. The scheduled time cannot be in the past. It
+    #   must be within up to 6 days in future.
+    #
     # @return [Types::StartTaskContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartTaskContactResponse#contact_id #contact_id} => String
@@ -4677,11 +5184,12 @@ module Aws::Connect
     #     references: {
     #       "ReferenceKey" => {
     #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         type: "URL", # required, accepts URL, ATTACHMENT
     #       },
     #     },
     #     description: "Description",
     #     client_token: "ClientToken",
+    #     scheduled_time: Time.now,
     #   })
     #
     # @example Response structure
@@ -4956,6 +5464,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Adds or updates user-defined contact information associated with the
+    # specified contact. At least one field to be updated must be present in
+    # the request.
+    #
+    # You can add or update user-defined contact information for both
+    # ongoing and completed contacts.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with your contact center.
+    #
+    # @option params [String] :name
+    #   The name of the contact.
+    #
+    # @option params [String] :description
+    #   The description of the contact.
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP).
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     name: "Name",
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT
+    #       },
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContact AWS API Documentation
+    #
+    # @overload update_contact(params = {})
+    # @param [Hash] params ({})
+    def update_contact(params = {}, options = {})
+      req = build_request(:update_contact, params)
+      req.send_request(options)
+    end
+
     # Creates or updates user-defined contact attributes associated with the
     # specified contact.
     #
@@ -5067,6 +5629,116 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates metadata about specified contact flow.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the contact flow.
+    #
+    # @option params [String] :name
+    #   TThe name of the contact flow.
+    #
+    # @option params [String] :description
+    #   The description of the contact flow.
+    #
+    # @option params [String] :contact_flow_state
+    #   The state of contact flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact_flow_metadata({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId", # required
+    #     name: "ContactFlowName",
+    #     description: "ContactFlowDescription",
+    #     contact_flow_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowMetadata AWS API Documentation
+    #
+    # @overload update_contact_flow_metadata(params = {})
+    # @param [Hash] params ({})
+    def update_contact_flow_metadata(params = {}, options = {})
+      req = build_request(:update_contact_flow_metadata, params)
+      req.send_request(options)
+    end
+
+    # Updates specified contact flow module for the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #
+    # @option params [required, String] :content
+    #   The content of the contact flow module.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact_flow_module_content({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_module_id: "ContactFlowModuleId", # required
+    #     content: "ContactFlowModuleContent", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContent AWS API Documentation
+    #
+    # @overload update_contact_flow_module_content(params = {})
+    # @param [Hash] params ({})
+    def update_contact_flow_module_content(params = {}, options = {})
+      req = build_request(:update_contact_flow_module_content, params)
+      req.send_request(options)
+    end
+
+    # Updates metadata about specified contact flow module.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #
+    # @option params [String] :name
+    #   The name of the contact flow module.
+    #
+    # @option params [String] :description
+    #   The description of the contact flow module.
+    #
+    # @option params [String] :state
+    #   The state of contact flow module.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact_flow_module_metadata({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_module_id: "ContactFlowModuleId", # required
+    #     name: "ContactFlowModuleName",
+    #     description: "ContactFlowModuleDescription",
+    #     state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadata AWS API Documentation
+    #
+    # @overload update_contact_flow_module_metadata(params = {})
+    # @param [Hash] params ({})
+    def update_contact_flow_module_metadata(params = {}, options = {})
+      req = build_request(:update_contact_flow_module_metadata, params)
+      req.send_request(options)
+    end
+
     # The name of the contact flow.
     #
     # You can also create and update contact flows using the [Amazon Connect
@@ -5108,6 +5780,43 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates the scheduled time of a task contact that is already
+    # scheduled.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, Time,DateTime,Date,Integer,String] :scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start running
+    #   the inbound contact flow. The scheduled time cannot be in the past. It
+    #   must be within up to 6 days in future.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact_schedule({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     scheduled_time: Time.now, # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactSchedule AWS API Documentation
+    #
+    # @overload update_contact_schedule(params = {})
+    # @param [Hash] params ({})
+    def update_contact_schedule(params = {}, options = {})
+      req = build_request(:update_contact_schedule, params)
+      req.send_request(options)
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
     # Updates the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -5680,6 +6389,44 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Updates a security profile.
+    #
+    # @option params [String] :description
+    #   The description of the security profile.
+    #
+    # @option params [Array<String>] :permissions
+    #   The permissions granted to a security profile.
+    #
+    # @option params [required, String] :security_profile_id
+    #   The identifier for the security profle.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_security_profile({
+    #     description: "SecurityProfileDescription",
+    #     permissions: ["SecurityProfilePermission"],
+    #     security_profile_id: "SecurityProfileId", # required
+    #     instance_id: "InstanceId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateSecurityProfile AWS API Documentation
+    #
+    # @overload update_security_profile(params = {})
+    # @param [Hash] params ({})
+    def update_security_profile(params = {}, options = {})
+      req = build_request(:update_security_profile, params)
+      req.send_request(options)
+    end
+
     # Assigns the specified hierarchy group to the specified user.
     #
     # @option params [String] :hierarchy_group_id
@@ -5944,7 +6691,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.54.0'
+      context[:gem_version] = '1.58.0'
       Seahorse::Client::Request.new(handlers, context)
     end