aws-sdk-connect 1.38.0 → 1.43.0

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@@ -3,7 +3,7 @@
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  # WARNING ABOUT GENERATED CODE
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  #
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  # This file is generated. See the contributing guide for more information:
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- # https://github.com/aws/aws-sdk-ruby/blob/master/CONTRIBUTING.md
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+ # https://github.com/aws/aws-sdk-ruby/blob/version-3/CONTRIBUTING.md
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  #
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  # WARNING ABOUT GENERATED CODE
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@@ -366,8 +366,8 @@ module Aws::Connect
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  #
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  # This API does not create a resource that doesn't exist. It only
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  # associates it to the instance. Ensure that the resource being
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- # specified in the storage configuration, like an Amazon S3 bucket,
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- # exists when being used for association.
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+ # specified in the storage configuration, like an S3 bucket, exists when
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+ # being used for association.
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance.
@@ -492,6 +492,39 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # This API is in preview release for Amazon Connect and is subject to
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+ # change.
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+ #
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+ # Associates a set of quick connects with a queue.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :queue_id
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+ # The identifier for the queue.
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+ #
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+ # @option params [required, Array<String>] :quick_connect_ids
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+ # The quick connects to associate with this queue.
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+ #
509
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_queue_quick_connects({
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+ # instance_id: "InstanceId", # required
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+ # queue_id: "QueueId", # required
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+ # quick_connect_ids: ["QuickConnectId"], # required
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateQueueQuickConnects AWS API Documentation
520
+ #
521
+ # @overload associate_queue_quick_connects(params = {})
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+ # @param [Hash] params ({})
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+ def associate_queue_quick_connects(params = {}, options = {})
524
+ req = build_request(:associate_queue_quick_connects, params)
525
+ req.send_request(options)
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+ end
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+
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  # Associates a set of queues with a routing profile.
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  #
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  # @option params [required, String] :instance_id
@@ -635,9 +668,9 @@ module Aws::Connect
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  # change.
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  #
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  # Initiates an Amazon Connect instance with all the supported channels
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- # enabled. It does not attach any storage (such as Amazon S3, or
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- # Kinesis) or allow for any configurations on features such as Contact
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- # Lens for Amazon Connect.
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+ # enabled. It does not attach any storage, such as Amazon Simple Storage
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+ # Service (Amazon S3) or Amazon Kinesis. It also does not allow for any
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+ # configurations on features, such as Contact Lens for Amazon Connect.
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  #
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  # @option params [String] :client_token
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  # The idempotency token.
@@ -652,10 +685,10 @@ module Aws::Connect
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  # The identifier for the directory.
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  #
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  # @option params [required, Boolean] :inbound_calls_enabled
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- # Whether your contact center handles incoming contacts.
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+ # Your contact center handles incoming contacts.
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  #
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  # @option params [required, Boolean] :outbound_calls_enabled
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- # Whether your contact center allows outbound calls.
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+ # Your contact center allows outbound calls.
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  #
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  # @return [Types::CreateInstanceResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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  #
@@ -740,6 +773,74 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # This API is in preview release for Amazon Connect and is subject to
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+ # change.
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+ #
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+ # Creates a new queue for the specified Amazon Connect instance.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :name
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+ # The name of the queue.
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+ #
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+ # @option params [String] :description
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+ # The description of the queue.
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+ #
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+ # @option params [Types::OutboundCallerConfig] :outbound_caller_config
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+ # The outbound caller ID name, number, and outbound whisper flow.
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+ #
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+ # @option params [required, String] :hours_of_operation_id
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+ # The identifier for the hours of operation.
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+ #
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+ # @option params [Integer] :max_contacts
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+ # The maximum number of contacts that can be in the queue before it is
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+ # considered full.
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+ #
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+ # @option params [Array<String>] :quick_connect_ids
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+ # The quick connects available to agents who are working the queue.
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+ #
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+ # @option params [Hash<String,String>] :tags
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+ # One or more tags.
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+ #
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+ # @return [Types::CreateQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::CreateQueueResponse#queue_arn #queue_arn} => String
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+ # * {Types::CreateQueueResponse#queue_id #queue_id} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.create_queue({
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+ # instance_id: "InstanceId", # required
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+ # name: "CommonNameLength127", # required
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+ # description: "QueueDescription",
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+ # outbound_caller_config: {
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+ # outbound_caller_id_name: "OutboundCallerIdName",
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+ # outbound_caller_id_number_id: "PhoneNumberId",
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+ # outbound_flow_id: "ContactFlowId",
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+ # },
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+ # hours_of_operation_id: "HoursOfOperationId", # required
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+ # max_contacts: 1,
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+ # quick_connect_ids: ["QuickConnectId"],
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.queue_arn #=> String
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+ # resp.queue_id #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueue AWS API Documentation
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+ #
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+ # @overload create_queue(params = {})
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+ # @param [Hash] params ({})
839
+ def create_queue(params = {}, options = {})
840
+ req = build_request(:create_queue, params)
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+ req.send_request(options)
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+ end
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+
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  # This API is in preview release for Amazon Connect and is subject to
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  # change.
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  #
@@ -821,11 +922,11 @@ module Aws::Connect
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  #
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  # @option params [Array<Types::RoutingProfileQueueConfig>] :queue_configs
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  # The inbound queues associated with the routing profile. If no queue is
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- # added, the agent can only make outbound calls.
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+ # added, the agent can make only outbound calls.
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  #
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  # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
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- # The channels agents can handle in the Contact Control Panel (CCP) for
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- # this routing profile.
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+ # The channels that agents can handle in the Contact Control Panel (CCP)
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+ # for this routing profile.
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  #
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  # @option params [Hash<String,String>] :tags
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  # One or more tags.
@@ -1284,12 +1385,59 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # This API is in preview release for Amazon Connect and is subject to
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+ # change.
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+ #
1391
+ # Describes the hours of operation.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :hours_of_operation_id
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+ # The identifier for the hours of operation.
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+ #
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+ # @return [Types::DescribeHoursOfOperationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::DescribeHoursOfOperationResponse#hours_of_operation #hours_of_operation} => Types::HoursOfOperation
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+ #
1403
+ # @example Request syntax with placeholder values
1404
+ #
1405
+ # resp = client.describe_hours_of_operation({
1406
+ # instance_id: "InstanceId", # required
1407
+ # hours_of_operation_id: "HoursOfOperationId", # required
1408
+ # })
1409
+ #
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+ # @example Response structure
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+ #
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+ # resp.hours_of_operation.hours_of_operation_id #=> String
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+ # resp.hours_of_operation.hours_of_operation_arn #=> String
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+ # resp.hours_of_operation.name #=> String
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+ # resp.hours_of_operation.description #=> String
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+ # resp.hours_of_operation.time_zone #=> String
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+ # resp.hours_of_operation.config #=> Array
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+ # resp.hours_of_operation.config[0].day #=> String, one of "SUNDAY", "MONDAY", "TUESDAY", "WEDNESDAY", "THURSDAY", "FRIDAY", "SATURDAY"
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+ # resp.hours_of_operation.config[0].start_time.hours #=> Integer
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+ # resp.hours_of_operation.config[0].start_time.minutes #=> Integer
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+ # resp.hours_of_operation.config[0].end_time.hours #=> Integer
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+ # resp.hours_of_operation.config[0].end_time.minutes #=> Integer
1423
+ # resp.hours_of_operation.tags #=> Hash
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+ # resp.hours_of_operation.tags["TagKey"] #=> String
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+ #
1426
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperation AWS API Documentation
1427
+ #
1428
+ # @overload describe_hours_of_operation(params = {})
1429
+ # @param [Hash] params ({})
1430
+ def describe_hours_of_operation(params = {}, options = {})
1431
+ req = build_request(:describe_hours_of_operation, params)
1432
+ req.send_request(options)
1433
+ end
1434
+
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  # This API is in preview release for Amazon Connect and is subject to
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  # change.
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  #
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  # Returns the current state of the specified instance identifier. It
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  # tracks the instance while it is being created and returns an error
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- # status if applicable.
1440
+ # status, if applicable.
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  #
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  # If an instance is not created successfully, the instance status reason
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  # field returns details relevant to the reason. The instance in a failed
@@ -1419,6 +1567,52 @@ module Aws::Connect
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1567
  req.send_request(options)
1420
1568
  end
1421
1569
 
1570
+ # This API is in preview release for Amazon Connect and is subject to
1571
+ # change.
1572
+ #
1573
+ # Describes the specified queue.
1574
+ #
1575
+ # @option params [required, String] :instance_id
1576
+ # The identifier of the Amazon Connect instance.
1577
+ #
1578
+ # @option params [required, String] :queue_id
1579
+ # The identifier for the queue.
1580
+ #
1581
+ # @return [Types::DescribeQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1582
+ #
1583
+ # * {Types::DescribeQueueResponse#queue #queue} => Types::Queue
1584
+ #
1585
+ # @example Request syntax with placeholder values
1586
+ #
1587
+ # resp = client.describe_queue({
1588
+ # instance_id: "InstanceId", # required
1589
+ # queue_id: "QueueId", # required
1590
+ # })
1591
+ #
1592
+ # @example Response structure
1593
+ #
1594
+ # resp.queue.name #=> String
1595
+ # resp.queue.queue_arn #=> String
1596
+ # resp.queue.queue_id #=> String
1597
+ # resp.queue.description #=> String
1598
+ # resp.queue.outbound_caller_config.outbound_caller_id_name #=> String
1599
+ # resp.queue.outbound_caller_config.outbound_caller_id_number_id #=> String
1600
+ # resp.queue.outbound_caller_config.outbound_flow_id #=> String
1601
+ # resp.queue.hours_of_operation_id #=> String
1602
+ # resp.queue.max_contacts #=> Integer
1603
+ # resp.queue.status #=> String, one of "ENABLED", "DISABLED"
1604
+ # resp.queue.tags #=> Hash
1605
+ # resp.queue.tags["TagKey"] #=> String
1606
+ #
1607
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueue AWS API Documentation
1608
+ #
1609
+ # @overload describe_queue(params = {})
1610
+ # @param [Hash] params ({})
1611
+ def describe_queue(params = {}, options = {})
1612
+ req = build_request(:describe_queue, params)
1613
+ req.send_request(options)
1614
+ end
1615
+
1422
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  # This API is in preview release for Amazon Connect and is subject to
1423
1617
  # change.
1424
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  #
@@ -1718,7 +1912,7 @@ module Aws::Connect
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  # This API is in preview release for Amazon Connect and is subject to
1719
1913
  # change.
1720
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  #
1721
- # Remove the Lambda function from the drop-down options available in the
1915
+ # Remove the Lambda function from the dropdown options available in the
1722
1916
  # relevant contact flow blocks.
1723
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  #
1724
1918
  # @option params [required, String] :instance_id
@@ -1780,6 +1974,39 @@ module Aws::Connect
1780
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  req.send_request(options)
1781
1975
  end
1782
1976
 
1977
+ # This API is in preview release for Amazon Connect and is subject to
1978
+ # change.
1979
+ #
1980
+ # Disassociates a set of quick connects from a queue.
1981
+ #
1982
+ # @option params [required, String] :instance_id
1983
+ # The identifier of the Amazon Connect instance.
1984
+ #
1985
+ # @option params [required, String] :queue_id
1986
+ # The identifier for the queue.
1987
+ #
1988
+ # @option params [required, Array<String>] :quick_connect_ids
1989
+ # The quick connects to disassociate from the queue.
1990
+ #
1991
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1992
+ #
1993
+ # @example Request syntax with placeholder values
1994
+ #
1995
+ # resp = client.disassociate_queue_quick_connects({
1996
+ # instance_id: "InstanceId", # required
1997
+ # queue_id: "QueueId", # required
1998
+ # quick_connect_ids: ["QuickConnectId"], # required
1999
+ # })
2000
+ #
2001
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateQueueQuickConnects AWS API Documentation
2002
+ #
2003
+ # @overload disassociate_queue_quick_connects(params = {})
2004
+ # @param [Hash] params ({})
2005
+ def disassociate_queue_quick_connects(params = {}, options = {})
2006
+ req = build_request(:disassociate_queue_quick_connects, params)
2007
+ req.send_request(options)
2008
+ end
2009
+
1783
2010
  # Disassociates a set of queues from a routing profile.
1784
2011
  #
1785
2012
  # @option params [required, String] :instance_id
@@ -2026,7 +2253,7 @@ module Aws::Connect
2026
2253
  # parameters as the request that generated the token.
2027
2254
  #
2028
2255
  # @option params [Integer] :max_results
2029
- # The maximimum number of results to return per page.
2256
+ # The maximum number of results to return per page.
2030
2257
  #
2031
2258
  # @return [Types::GetCurrentMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2032
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  #
@@ -2327,7 +2554,7 @@ module Aws::Connect
2327
2554
  # results.
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2555
  #
2329
2556
  # @option params [Integer] :max_results
2330
- # The maximimum number of results to return per page.
2557
+ # The maximum number of results to return per page.
2331
2558
  #
2332
2559
  # @return [Types::GetMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2333
2560
  #
@@ -2401,7 +2628,7 @@ module Aws::Connect
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  # results.
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2629
  #
2403
2630
  # @option params [Integer] :max_results
2404
- # The maximimum number of results to return per page.
2631
+ # The maximum number of results to return per page.
2405
2632
  #
2406
2633
  # @return [Types::ListApprovedOriginsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2407
2634
  #
@@ -2459,7 +2686,7 @@ module Aws::Connect
2459
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  # results.
2460
2687
  #
2461
2688
  # @option params [Integer] :max_results
2462
- # The maximimum number of results to return per page.
2689
+ # The maximum number of results to return per page.
2463
2690
  #
2464
2691
  # @return [Types::ListContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2465
2692
  #
@@ -2514,7 +2741,7 @@ module Aws::Connect
2514
2741
  # results.
2515
2742
  #
2516
2743
  # @option params [Integer] :max_results
2517
- # The maximimum number of results to return per page.
2744
+ # The maximum number of results to return per page.
2518
2745
  #
2519
2746
  # @return [Types::ListHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2520
2747
  #
@@ -2563,7 +2790,7 @@ module Aws::Connect
2563
2790
  # results.
2564
2791
  #
2565
2792
  # @option params [Integer] :max_results
2566
- # The maximimum number of results to return per page.
2793
+ # The maximum number of results to return per page.
2567
2794
  #
2568
2795
  # @return [Types::ListInstanceAttributesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2569
2796
  #
@@ -2614,7 +2841,7 @@ module Aws::Connect
2614
2841
  # results.
2615
2842
  #
2616
2843
  # @option params [Integer] :max_results
2617
- # The maximimum number of results to return per page.
2844
+ # The maximum number of results to return per page.
2618
2845
  #
2619
2846
  # @return [Types::ListInstanceStorageConfigsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2620
2847
  #
@@ -2672,7 +2899,7 @@ module Aws::Connect
2672
2899
  # results.
2673
2900
  #
2674
2901
  # @option params [Integer] :max_results
2675
- # The maximimum number of results to return per page.
2902
+ # The maximum number of results to return per page.
2676
2903
  #
2677
2904
  # @return [Types::ListInstancesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2678
2905
  #
@@ -2726,7 +2953,7 @@ module Aws::Connect
2726
2953
  # results.
2727
2954
  #
2728
2955
  # @option params [Integer] :max_results
2729
- # The maximimum number of results to return per page.
2956
+ # The maximum number of results to return per page.
2730
2957
  #
2731
2958
  # @return [Types::ListIntegrationAssociationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2732
2959
  #
@@ -2768,8 +2995,8 @@ module Aws::Connect
2768
2995
  # This API is in preview release for Amazon Connect and is subject to
2769
2996
  # change.
2770
2997
  #
2771
- # Returns a paginated list of all the Lambda functions that show up in
2772
- # the drop-down options in the relevant contact flow blocks.
2998
+ # Returns a paginated list of all Lambda functions that display in the
2999
+ # dropdown options in the relevant contact flow blocks.
2773
3000
  #
2774
3001
  # @option params [required, String] :instance_id
2775
3002
  # The identifier of the Amazon Connect instance.
@@ -2780,7 +3007,7 @@ module Aws::Connect
2780
3007
  # results.
2781
3008
  #
2782
3009
  # @option params [Integer] :max_results
2783
- # The maximimum number of results to return per page.
3010
+ # The maximum number of results to return per page.
2784
3011
  #
2785
3012
  # @return [Types::ListLambdaFunctionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2786
3013
  #
@@ -2827,7 +3054,7 @@ module Aws::Connect
2827
3054
  # results.
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3055
  #
2829
3056
  # @option params [Integer] :max_results
2830
- # The maximimum number of results to return per page.
3057
+ # The maximum number of results to return per page.
2831
3058
  #
2832
3059
  # @return [Types::ListLexBotsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2833
3060
  #
@@ -2886,7 +3113,7 @@ module Aws::Connect
2886
3113
  # results.
2887
3114
  #
2888
3115
  # @option params [Integer] :max_results
2889
- # The maximimum number of results to return per page.
3116
+ # The maximum number of results to return per page.
2890
3117
  #
2891
3118
  # @return [Types::ListPhoneNumbersResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2892
3119
  #
@@ -2970,6 +3197,59 @@ module Aws::Connect
2970
3197
  req.send_request(options)
2971
3198
  end
2972
3199
 
3200
+ # This API is in preview release for Amazon Connect and is subject to
3201
+ # change.
3202
+ #
3203
+ # Lists the quick connects associated with a queue.
3204
+ #
3205
+ # @option params [required, String] :instance_id
3206
+ # The identifier of the Amazon Connect instance.
3207
+ #
3208
+ # @option params [required, String] :queue_id
3209
+ # The identifier for the queue.
3210
+ #
3211
+ # @option params [String] :next_token
3212
+ # The token for the next set of results. Use the value returned in the
3213
+ # previous response in the next request to retrieve the next set of
3214
+ # results.
3215
+ #
3216
+ # @option params [Integer] :max_results
3217
+ # The maximum number of results to return per page.
3218
+ #
3219
+ # @return [Types::ListQueueQuickConnectsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3220
+ #
3221
+ # * {Types::ListQueueQuickConnectsResponse#next_token #next_token} => String
3222
+ # * {Types::ListQueueQuickConnectsResponse#quick_connect_summary_list #quick_connect_summary_list} => Array&lt;Types::QuickConnectSummary&gt;
3223
+ #
3224
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
3225
+ #
3226
+ # @example Request syntax with placeholder values
3227
+ #
3228
+ # resp = client.list_queue_quick_connects({
3229
+ # instance_id: "InstanceId", # required
3230
+ # queue_id: "QueueId", # required
3231
+ # next_token: "NextToken",
3232
+ # max_results: 1,
3233
+ # })
3234
+ #
3235
+ # @example Response structure
3236
+ #
3237
+ # resp.next_token #=> String
3238
+ # resp.quick_connect_summary_list #=> Array
3239
+ # resp.quick_connect_summary_list[0].id #=> String
3240
+ # resp.quick_connect_summary_list[0].arn #=> String
3241
+ # resp.quick_connect_summary_list[0].name #=> String
3242
+ # resp.quick_connect_summary_list[0].quick_connect_type #=> String, one of "USER", "QUEUE", "PHONE_NUMBER"
3243
+ #
3244
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnects AWS API Documentation
3245
+ #
3246
+ # @overload list_queue_quick_connects(params = {})
3247
+ # @param [Hash] params ({})
3248
+ def list_queue_quick_connects(params = {}, options = {})
3249
+ req = build_request(:list_queue_quick_connects, params)
3250
+ req.send_request(options)
3251
+ end
3252
+
2973
3253
  # Provides information about the queues for the specified Amazon Connect
2974
3254
  # instance.
2975
3255
  #
@@ -2992,7 +3272,7 @@ module Aws::Connect
2992
3272
  # results.
2993
3273
  #
2994
3274
  # @option params [Integer] :max_results
2995
- # The maximimum number of results to return per page.
3275
+ # The maximum number of results to return per page.
2996
3276
  #
2997
3277
  # @return [Types::ListQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2998
3278
  #
@@ -3043,7 +3323,7 @@ module Aws::Connect
3043
3323
  # results.
3044
3324
  #
3045
3325
  # @option params [Integer] :max_results
3046
- # The maximimum number of results to return per page.
3326
+ # The maximum number of results to return per page.
3047
3327
  #
3048
3328
  # @option params [Array<String>] :quick_connect_types
3049
3329
  # The type of quick connect. In the Amazon Connect console, when you
@@ -3085,7 +3365,7 @@ module Aws::Connect
3085
3365
  req.send_request(options)
3086
3366
  end
3087
3367
 
3088
- # List the queues associated with a routing profile.
3368
+ # Lists the queues associated with a routing profile.
3089
3369
  #
3090
3370
  # @option params [required, String] :instance_id
3091
3371
  # The identifier of the Amazon Connect instance.
@@ -3099,7 +3379,7 @@ module Aws::Connect
3099
3379
  # results.
3100
3380
  #
3101
3381
  # @option params [Integer] :max_results
3102
- # The maximimum number of results to return per page.
3382
+ # The maximum number of results to return per page.
3103
3383
  #
3104
3384
  # @return [Types::ListRoutingProfileQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3105
3385
  #
@@ -3158,7 +3438,7 @@ module Aws::Connect
3158
3438
  # results.
3159
3439
  #
3160
3440
  # @option params [Integer] :max_results
3161
- # The maximimum number of results to return per page.
3441
+ # The maximum number of results to return per page.
3162
3442
  #
3163
3443
  # @return [Types::ListRoutingProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3164
3444
  #
@@ -3207,7 +3487,7 @@ module Aws::Connect
3207
3487
  # results.
3208
3488
  #
3209
3489
  # @option params [Integer] :max_results
3210
- # The maximimum number of results to return per page.
3490
+ # The maximum number of results to return per page.
3211
3491
  #
3212
3492
  # @return [Types::ListSecurityKeysResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3213
3493
  #
@@ -3260,7 +3540,7 @@ module Aws::Connect
3260
3540
  # results.
3261
3541
  #
3262
3542
  # @option params [Integer] :max_results
3263
- # The maximimum number of results to return per page.
3543
+ # The maximum number of results to return per page.
3264
3544
  #
3265
3545
  # @return [Types::ListSecurityProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3266
3546
  #
@@ -3333,7 +3613,7 @@ module Aws::Connect
3333
3613
  # This API is in preview release for Amazon Connect and is subject to
3334
3614
  # change.
3335
3615
  #
3336
- # List the use cases.
3616
+ # Lists the use cases.
3337
3617
  #
3338
3618
  # @option params [required, String] :instance_id
3339
3619
  # The identifier of the Amazon Connect instance.
@@ -3347,7 +3627,7 @@ module Aws::Connect
3347
3627
  # results.
3348
3628
  #
3349
3629
  # @option params [Integer] :max_results
3350
- # The maximimum number of results to return per page.
3630
+ # The maximum number of results to return per page.
3351
3631
  #
3352
3632
  # @return [Types::ListUseCasesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3353
3633
  #
@@ -3401,7 +3681,7 @@ module Aws::Connect
3401
3681
  # results.
3402
3682
  #
3403
3683
  # @option params [Integer] :max_results
3404
- # The maximimum number of results to return per page.
3684
+ # The maximum number of results to return per page.
3405
3685
  #
3406
3686
  # @return [Types::ListUserHierarchyGroupsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3407
3687
  #
@@ -3447,7 +3727,7 @@ module Aws::Connect
3447
3727
  # results.
3448
3728
  #
3449
3729
  # @option params [Integer] :max_results
3450
- # The maximimum number of results to return per page.
3730
+ # The maximum number of results to return per page.
3451
3731
  #
3452
3732
  # @return [Types::ListUsersResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3453
3733
  #
@@ -3520,7 +3800,7 @@ module Aws::Connect
3520
3800
  # from the [CreateParticipantConnection][1] API in the Amazon Connect
3521
3801
  # Participant Service.
3522
3802
  #
3523
- # When a new chat contact is successfully created, clients need to
3803
+ # When a new chat contact is successfully created, clients must
3524
3804
  # subscribe to the participant’s connection for the created chat within
3525
3805
  # 5 minutes. This is achieved by invoking
3526
3806
  # [CreateParticipantConnection][1] with WEBSOCKET and
@@ -3534,8 +3814,8 @@ module Aws::Connect
3534
3814
  # * The [quota for concurrent active chats][2] is exceeded. Active chat
3535
3815
  # throttling returns a `LimitExceededException`.
3536
3816
  #
3537
- # For more information about how chat works, see [Chat][3] in the
3538
- # *Amazon Connect Administrator Guide*.
3817
+ # For more information about chat, see [Chat][3] in the *Amazon Connect
3818
+ # Administrator Guide*.
3539
3819
  #
3540
3820
  #
3541
3821
  #
@@ -3558,7 +3838,7 @@ module Aws::Connect
3558
3838
  #
3559
3839
  # @option params [Hash<String,String>] :attributes
3560
3840
  # A custom key-value pair using an attribute map. The attributes are
3561
- # standard Amazon Connect attributes, and can be accessed in contact
3841
+ # standard Amazon Connect attributes. They can be accessed in contact
3562
3842
  # flows just like any other contact attributes.
3563
3843
  #
3564
3844
  # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
@@ -3617,7 +3897,7 @@ module Aws::Connect
3617
3897
  req.send_request(options)
3618
3898
  end
3619
3899
 
3620
- # This API starts recording the contact when the agent joins the call.
3900
+ # Starts recording the contact when the agent joins the call.
3621
3901
  # StartContactRecording is a one-time action. For example, if you use
3622
3902
  # StopContactRecording to stop recording an ongoing call, you can't use
3623
3903
  # StartContactRecording to restart it. For scenarios where the recording
@@ -3645,7 +3925,7 @@ module Aws::Connect
3645
3925
  # associated with the first interaction with the contact center.
3646
3926
  #
3647
3927
  # @option params [required, Types::VoiceRecordingConfiguration] :voice_recording_configuration
3648
- # Who is being recorded.
3928
+ # The person being recorded.
3649
3929
  #
3650
3930
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3651
3931
  #
@@ -3669,16 +3949,16 @@ module Aws::Connect
3669
3949
  req.send_request(options)
3670
3950
  end
3671
3951
 
3672
- # This API places an outbound call to a contact, and then initiates the
3673
- # contact flow. It performs the actions in the contact flow that's
3674
- # specified (in `ContactFlowId`).
3952
+ # Places an outbound call to a contact, and then initiates the contact
3953
+ # flow. It performs the actions in the contact flow that's specified
3954
+ # (in `ContactFlowId`).
3675
3955
  #
3676
- # Agents are not involved in initiating the outbound API (that is,
3677
- # dialing the contact). If the contact flow places an outbound call to a
3678
- # contact, and then puts the contact in queue, that's when the call is
3679
- # routed to the agent, like any other inbound case.
3956
+ # Agents do not initiate the outbound API, which means that they do not
3957
+ # dial the contact. If the contact flow places an outbound call to a
3958
+ # contact, and then puts the contact in queue, the call is then routed
3959
+ # to the agent, like any other inbound case.
3680
3960
  #
3681
- # There is a 60 second dialing timeout for this operation. If the call
3961
+ # There is a 60-second dialing timeout for this operation. If the call
3682
3962
  # is not connected after 60 seconds, it fails.
3683
3963
  #
3684
3964
  # <note markdown="1"> UK numbers with a 447 prefix are not allowed by default. Before you
@@ -3877,7 +4157,7 @@ module Aws::Connect
3877
4157
  req.send_request(options)
3878
4158
  end
3879
4159
 
3880
- # When a contact is being recorded, this API stops recording the call.
4160
+ # Stops recording a call when a contact is being recorded.
3881
4161
  # StopContactRecording is a one-time action. If you use
3882
4162
  # StopContactRecording to stop recording an ongoing call, you can't use
3883
4163
  # StartContactRecording to restart it. For scenarios where the recording
@@ -3957,8 +4237,8 @@ module Aws::Connect
3957
4237
 
3958
4238
  # Adds the specified tags to the specified resource.
3959
4239
  #
3960
- # The supported resource types are users, routing profiles, quick
3961
- # connects, and contact flows.
4240
+ # The supported resource types are users, routing profiles, queues,
4241
+ # quick connects, and contact flows.
3962
4242
  #
3963
4243
  # For sample policies that use tags, see [Amazon Connect Identity-Based
3964
4244
  # Policy Examples][1] in the *Amazon Connect Administrator Guide*.
@@ -4024,25 +4304,26 @@ module Aws::Connect
4024
4304
  # specified contact.
4025
4305
  #
4026
4306
  # You can add or update attributes for both ongoing and completed
4027
- # contacts. For example, you can update the customer's name or the
4028
- # reason the customer called while the call is active, or add notes
4029
- # about steps that the agent took during the call that are displayed to
4030
- # the next agent that takes the call. You can also update attributes for
4031
- # a contact using data from your CRM application and save the data with
4307
+ # contacts. For example, while the call is active, you can update the
4308
+ # customer's name or the reason the customer called. You can add notes
4309
+ # about steps that the agent took during the call that display to the
4310
+ # next agent that takes the call. You can also update attributes for a
4311
+ # contact using data from your CRM application and save the data with
4032
4312
  # the contact in Amazon Connect. You could also flag calls for
4033
- # additional analysis, such as legal review or identifying abusive
4313
+ # additional analysis, such as legal review or to identify abusive
4034
4314
  # callers.
4035
4315
  #
4036
4316
  # Contact attributes are available in Amazon Connect for 24 months, and
4037
4317
  # are then deleted.
4038
4318
  #
4039
4319
  # **Important:** You cannot use the operation to update attributes for
4040
- # contacts that occurred prior to the release of the API, September 12,
4041
- # 2018. You can update attributes only for contacts that started after
4042
- # the release of the API. If you attempt to update attributes for a
4043
- # contact that occurred prior to the release of the API, a 400 error is
4044
- # returned. This applies also to queued callbacks that were initiated
4045
- # prior to the release of the API but are still active in your instance.
4320
+ # contacts that occurred prior to the release of the API, which was
4321
+ # September 12, 2018. You can update attributes only for contacts that
4322
+ # started after the release of the API. If you attempt to update
4323
+ # attributes for a contact that occurred prior to the release of the
4324
+ # API, a 400 error is returned. This applies also to queued callbacks
4325
+ # that were initiated prior to the release of the API but are still
4326
+ # active in your instance.
4046
4327
  #
4047
4328
  # @option params [required, String] :initial_contact_id
4048
4329
  # The identifier of the contact. This is the identifier of the contact
@@ -4261,6 +4542,183 @@ module Aws::Connect
4261
4542
  req.send_request(options)
4262
4543
  end
4263
4544
 
4545
+ # This API is in preview release for Amazon Connect and is subject to
4546
+ # change.
4547
+ #
4548
+ # Updates the hours of operation for the specified queue.
4549
+ #
4550
+ # @option params [required, String] :instance_id
4551
+ # The identifier of the Amazon Connect instance.
4552
+ #
4553
+ # @option params [required, String] :queue_id
4554
+ # The identifier for the queue.
4555
+ #
4556
+ # @option params [required, String] :hours_of_operation_id
4557
+ # The identifier for the hours of operation.
4558
+ #
4559
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4560
+ #
4561
+ # @example Request syntax with placeholder values
4562
+ #
4563
+ # resp = client.update_queue_hours_of_operation({
4564
+ # instance_id: "InstanceId", # required
4565
+ # queue_id: "QueueId", # required
4566
+ # hours_of_operation_id: "HoursOfOperationId", # required
4567
+ # })
4568
+ #
4569
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueHoursOfOperation AWS API Documentation
4570
+ #
4571
+ # @overload update_queue_hours_of_operation(params = {})
4572
+ # @param [Hash] params ({})
4573
+ def update_queue_hours_of_operation(params = {}, options = {})
4574
+ req = build_request(:update_queue_hours_of_operation, params)
4575
+ req.send_request(options)
4576
+ end
4577
+
4578
+ # This API is in preview release for Amazon Connect and is subject to
4579
+ # change.
4580
+ #
4581
+ # Updates the maximum number of contacts allowed in a queue before it is
4582
+ # considered full.
4583
+ #
4584
+ # @option params [required, String] :instance_id
4585
+ # The identifier of the Amazon Connect instance.
4586
+ #
4587
+ # @option params [required, String] :queue_id
4588
+ # The identifier for the queue.
4589
+ #
4590
+ # @option params [Integer] :max_contacts
4591
+ # The maximum number of contacts that can be in the queue before it is
4592
+ # considered full.
4593
+ #
4594
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4595
+ #
4596
+ # @example Request syntax with placeholder values
4597
+ #
4598
+ # resp = client.update_queue_max_contacts({
4599
+ # instance_id: "InstanceId", # required
4600
+ # queue_id: "QueueId", # required
4601
+ # max_contacts: 1,
4602
+ # })
4603
+ #
4604
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueMaxContacts AWS API Documentation
4605
+ #
4606
+ # @overload update_queue_max_contacts(params = {})
4607
+ # @param [Hash] params ({})
4608
+ def update_queue_max_contacts(params = {}, options = {})
4609
+ req = build_request(:update_queue_max_contacts, params)
4610
+ req.send_request(options)
4611
+ end
4612
+
4613
+ # This API is in preview release for Amazon Connect and is subject to
4614
+ # change.
4615
+ #
4616
+ # Updates the name and description of a queue. At least `Name` or
4617
+ # `Description` must be provided.
4618
+ #
4619
+ # @option params [required, String] :instance_id
4620
+ # The identifier of the Amazon Connect instance.
4621
+ #
4622
+ # @option params [required, String] :queue_id
4623
+ # The identifier for the queue.
4624
+ #
4625
+ # @option params [String] :name
4626
+ # The name of the queue.
4627
+ #
4628
+ # @option params [String] :description
4629
+ # The description of the queue.
4630
+ #
4631
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4632
+ #
4633
+ # @example Request syntax with placeholder values
4634
+ #
4635
+ # resp = client.update_queue_name({
4636
+ # instance_id: "InstanceId", # required
4637
+ # queue_id: "QueueId", # required
4638
+ # name: "CommonNameLength127",
4639
+ # description: "QueueDescription",
4640
+ # })
4641
+ #
4642
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueName AWS API Documentation
4643
+ #
4644
+ # @overload update_queue_name(params = {})
4645
+ # @param [Hash] params ({})
4646
+ def update_queue_name(params = {}, options = {})
4647
+ req = build_request(:update_queue_name, params)
4648
+ req.send_request(options)
4649
+ end
4650
+
4651
+ # This API is in preview release for Amazon Connect and is subject to
4652
+ # change.
4653
+ #
4654
+ # Updates the outbound caller ID name, number, and outbound whisper flow
4655
+ # for a specified queue.
4656
+ #
4657
+ # @option params [required, String] :instance_id
4658
+ # The identifier of the Amazon Connect instance.
4659
+ #
4660
+ # @option params [required, String] :queue_id
4661
+ # The identifier for the queue.
4662
+ #
4663
+ # @option params [required, Types::OutboundCallerConfig] :outbound_caller_config
4664
+ # The outbound caller ID name, number, and outbound whisper flow.
4665
+ #
4666
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4667
+ #
4668
+ # @example Request syntax with placeholder values
4669
+ #
4670
+ # resp = client.update_queue_outbound_caller_config({
4671
+ # instance_id: "InstanceId", # required
4672
+ # queue_id: "QueueId", # required
4673
+ # outbound_caller_config: { # required
4674
+ # outbound_caller_id_name: "OutboundCallerIdName",
4675
+ # outbound_caller_id_number_id: "PhoneNumberId",
4676
+ # outbound_flow_id: "ContactFlowId",
4677
+ # },
4678
+ # })
4679
+ #
4680
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundCallerConfig AWS API Documentation
4681
+ #
4682
+ # @overload update_queue_outbound_caller_config(params = {})
4683
+ # @param [Hash] params ({})
4684
+ def update_queue_outbound_caller_config(params = {}, options = {})
4685
+ req = build_request(:update_queue_outbound_caller_config, params)
4686
+ req.send_request(options)
4687
+ end
4688
+
4689
+ # This API is in preview release for Amazon Connect and is subject to
4690
+ # change.
4691
+ #
4692
+ # Updates the status of the queue.
4693
+ #
4694
+ # @option params [required, String] :instance_id
4695
+ # The identifier of the Amazon Connect instance.
4696
+ #
4697
+ # @option params [required, String] :queue_id
4698
+ # The identifier for the queue.
4699
+ #
4700
+ # @option params [required, String] :status
4701
+ # The status of the queue.
4702
+ #
4703
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4704
+ #
4705
+ # @example Request syntax with placeholder values
4706
+ #
4707
+ # resp = client.update_queue_status({
4708
+ # instance_id: "InstanceId", # required
4709
+ # queue_id: "QueueId", # required
4710
+ # status: "ENABLED", # required, accepts ENABLED, DISABLED
4711
+ # })
4712
+ #
4713
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueStatus AWS API Documentation
4714
+ #
4715
+ # @overload update_queue_status(params = {})
4716
+ # @param [Hash] params ({})
4717
+ def update_queue_status(params = {}, options = {})
4718
+ req = build_request(:update_queue_status, params)
4719
+ req.send_request(options)
4720
+ end
4721
+
4264
4722
  # This API is in preview release for Amazon Connect and is subject to
4265
4723
  # change.
4266
4724
  #
@@ -4311,8 +4769,8 @@ module Aws::Connect
4311
4769
  # change.
4312
4770
  #
4313
4771
  # Updates the name and description of a quick connect. The request
4314
- # accepts the following data in JSON format. At least Name or
4315
- # Description must be provided.
4772
+ # accepts the following data in JSON format. At least `Name` or
4773
+ # `Description` must be provided.
4316
4774
  #
4317
4775
  # @option params [required, String] :instance_id
4318
4776
  # The identifier of the Amazon Connect instance.
@@ -4356,7 +4814,8 @@ module Aws::Connect
4356
4814
  # The identifier of the routing profile.
4357
4815
  #
4358
4816
  # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
4359
- # The channels agents can handle in the Contact Control Panel (CCP).
4817
+ # The channels that agents can handle in the Contact Control Panel
4818
+ # (CCP).
4360
4819
  #
4361
4820
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4362
4821
  #
@@ -4596,14 +5055,13 @@ module Aws::Connect
4596
5055
 
4597
5056
  # Updates the identity information for the specified user.
4598
5057
  #
4599
- # Someone with the ability to invoke `UpdateUserIndentityInfo` can
4600
- # change the login credentials of other users by changing their email
4601
- # address. This poses a security risk to your organization. They can
4602
- # change the email address of a user to the attacker's email address,
4603
- # and then reset the password through email. We strongly recommend
4604
- # limiting who has the ability to invoke `UpdateUserIndentityInfo`. For
4605
- # more information, see [Best Practices for Security Profiles][1] in the
4606
- # *Amazon Connect Administrator Guide*.
5058
+ # We strongly recommend limiting who has the ability to invoke
5059
+ # `UpdateUserIdentityInfo`. Someone with that ability can change the
5060
+ # login credentials of other users by changing their email address. This
5061
+ # poses a security risk to your organization. They can change the email
5062
+ # address of a user to the attacker's email address, and then reset the
5063
+ # password through email. For more information, see [Best Practices for
5064
+ # Security Profiles][1] in the *Amazon Connect Administrator Guide*.
4607
5065
  #
4608
5066
  #
4609
5067
  #
@@ -4749,7 +5207,7 @@ module Aws::Connect
4749
5207
  params: params,
4750
5208
  config: config)
4751
5209
  context[:gem_name] = 'aws-sdk-connect'
4752
- context[:gem_version] = '1.38.0'
5210
+ context[:gem_version] = '1.43.0'
4753
5211
  Seahorse::Client::Request.new(handlers, context)
4754
5212
  end
4755
5213