aws-sdk-connect 1.36.0 → 1.41.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -158,6 +158,37 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @note When making an API call, you may pass AssociateQueueQuickConnectsRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # queue_id: "QueueId", # required
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+ # quick_connect_ids: ["QuickConnectId"], # required
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] queue_id
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+ # The identifier for the queue.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] quick_connect_ids
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+ # The quick connects to associate with this queue.
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+ # @return [Array<String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateQueueQuickConnectsRequest AWS API Documentation
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+ #
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+ class AssociateQueueQuickConnectsRequest < Struct.new(
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+ :instance_id,
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+ :queue_id,
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+ :quick_connect_ids)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # @note When making an API call, you may pass AssociateRoutingProfileQueuesRequest
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  # data as a hash:
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  #
@@ -168,7 +199,7 @@ module Aws::Connect
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  # {
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  # queue_reference: { # required
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  # queue_id: "QueueId", # required
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- # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
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  # },
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  # priority: 1, # required
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  # delay: 1, # required
@@ -266,7 +297,7 @@ module Aws::Connect
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  # }
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  #
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  # @!attribute [rw] content_type
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- # The type of the content. Supported types are text/plain.
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+ # The type of the content. Supported types are text and plain.
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  # @return [String]
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  #
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  # @!attribute [rw] content
@@ -498,11 +529,11 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] inbound_calls_enabled
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- # Whether your contact center handles incoming contacts.
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+ # Your contact center handles incoming contacts.
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  # @return [Boolean]
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  #
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  # @!attribute [rw] outbound_calls_enabled
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- # Whether your contact center allows outbound calls.
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+ # Your contact center allows outbound calls.
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  # @return [Boolean]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstanceRequest AWS API Documentation
@@ -535,6 +566,232 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @note When making an API call, you may pass CreateIntegrationAssociationRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # integration_type: "EVENT", # required, accepts EVENT
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+ # integration_arn: "ARN", # required
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+ # source_application_url: "URI", # required
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+ # source_application_name: "SourceApplicationName", # required
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+ # source_type: "SALESFORCE", # required, accepts SALESFORCE, ZENDESK
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_type
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+ # The type of information to be ingested.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_arn
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+ # The Amazon Resource Name (ARN) of the integration.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] source_application_url
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+ # The URL for the external application.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] source_application_name
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+ # The name of the external application.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] source_type
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+ # The type of the data source.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
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+ #
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+ class CreateIntegrationAssociationRequest < Struct.new(
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+ :instance_id,
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+ :integration_type,
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+ :integration_arn,
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+ :source_application_url,
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+ :source_application_name,
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+ :source_type)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @!attribute [rw] integration_association_id
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+ # The identifier for the association.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_association_arn
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+ # The Amazon Resource Name (ARN) for the association.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationResponse AWS API Documentation
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+ #
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+ class CreateIntegrationAssociationResponse < Struct.new(
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+ :integration_association_id,
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+ :integration_association_arn)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @note When making an API call, you may pass CreateQueueRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # name: "CommonNameLength127", # required
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+ # description: "QueueDescription",
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+ # outbound_caller_config: {
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+ # outbound_caller_id_name: "OutboundCallerIdName",
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+ # outbound_caller_id_number_id: "PhoneNumberId",
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+ # outbound_flow_id: "ContactFlowId",
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+ # },
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+ # hours_of_operation_id: "HoursOfOperationId", # required
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+ # max_contacts: 1,
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+ # quick_connect_ids: ["QuickConnectId"],
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] name
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+ # The name of the queue.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] description
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+ # The description of the queue.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] outbound_caller_config
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+ # The outbound caller ID name, number, and outbound whisper flow.
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+ # @return [Types::OutboundCallerConfig]
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+ #
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+ # @!attribute [rw] hours_of_operation_id
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+ # The identifier for the hours of operation.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] max_contacts
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+ # The maximum number of contacts that can be in the queue before it is
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+ # considered full.
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+ # @return [Integer]
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+ #
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+ # @!attribute [rw] quick_connect_ids
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+ # The quick connects available to agents who are working the queue.
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] tags
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+ # One or more tags.
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+ # @return [Hash<String,String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
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+ #
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+ class CreateQueueRequest < Struct.new(
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+ :instance_id,
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+ :name,
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+ :description,
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+ :outbound_caller_config,
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+ :hours_of_operation_id,
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+ :max_contacts,
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+ :quick_connect_ids,
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+ :tags)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @!attribute [rw] queue_arn
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+ # The Amazon Resource Name (ARN) of the queue.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] queue_id
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+ # The identifier for the queue.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueResponse AWS API Documentation
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+ #
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+ class CreateQueueResponse < Struct.new(
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+ :queue_arn,
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+ :queue_id)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @note When making an API call, you may pass CreateQuickConnectRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # name: "QuickConnectName", # required
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+ # description: "QuickConnectDescription",
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+ # quick_connect_config: { # required
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+ # quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
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+ # user_config: {
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+ # user_id: "UserId", # required
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+ # contact_flow_id: "ContactFlowId", # required
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+ # },
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+ # queue_config: {
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+ # queue_id: "QueueId", # required
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+ # contact_flow_id: "ContactFlowId", # required
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+ # },
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+ # phone_config: {
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+ # phone_number: "PhoneNumber", # required
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+ # },
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+ # },
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] name
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+ # The name of the quick connect.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] description
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+ # The description of the quick connect.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] quick_connect_config
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+ # Configuration settings for the quick connect.
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+ # @return [Types::QuickConnectConfig]
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+ #
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+ # @!attribute [rw] tags
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+ # One or more tags.
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+ # @return [Hash<String,String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
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+ #
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+ class CreateQuickConnectRequest < Struct.new(
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+ :instance_id,
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+ :name,
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+ :description,
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+ :quick_connect_config,
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+ :tags)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @!attribute [rw] quick_connect_arn
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+ # The Amazon Resource Name (ARN) for the quick connect.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] quick_connect_id
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+ # The identifier for the quick connect.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectResponse AWS API Documentation
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+ #
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+ class CreateQuickConnectResponse < Struct.new(
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+ :quick_connect_arn,
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+ :quick_connect_id)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # @note When making an API call, you may pass CreateRoutingProfileRequest
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  # data as a hash:
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  #
@@ -547,7 +804,7 @@ module Aws::Connect
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  # {
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  # queue_reference: { # required
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  # queue_id: "QueueId", # required
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- # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
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  # },
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  # priority: 1, # required
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  # delay: 1, # required
@@ -555,7 +812,7 @@ module Aws::Connect
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  # ],
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  # media_concurrencies: [ # required
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  # {
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- # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
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  # concurrency: 1, # required
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  # },
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  # ],
@@ -584,12 +841,12 @@ module Aws::Connect
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  #
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  # @!attribute [rw] queue_configs
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  # The inbound queues associated with the routing profile. If no queue
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- # is added, the agent can only make outbound calls.
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+ # is added, the agent can make only outbound calls.
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  # @return [Array<Types::RoutingProfileQueueConfig>]
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  #
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  # @!attribute [rw] media_concurrencies
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- # The channels agents can handle in the Contact Control Panel (CCP)
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- # for this routing profile.
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+ # The channels that agents can handle in the Contact Control Panel
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+ # (CCP) for this routing profile.
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  # @return [Array<Types::MediaConcurrency>]
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  #
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  # @!attribute [rw] tags
@@ -627,6 +884,56 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @note When making an API call, you may pass CreateUseCaseRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # integration_association_id: "IntegrationAssociationId", # required
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+ # use_case_type: "RULES_EVALUATION", # required, accepts RULES_EVALUATION
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_association_id
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+ # The identifier for the AppIntegration association.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] use_case_type
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+ # The type of use case to associate to the AppIntegration association.
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+ # Each AppIntegration association can have only one of each use case
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+ # type.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
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+ #
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+ class CreateUseCaseRequest < Struct.new(
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+ :instance_id,
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+ :integration_association_id,
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+ :use_case_type)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @!attribute [rw] use_case_id
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+ # The identifier of the use case.
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+ # @return [String]
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+ #
924
+ # @!attribute [rw] use_case_arn
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+ # The Amazon Resource Name (ARN) for the use case.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseResponse AWS API Documentation
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+ #
930
+ class CreateUseCaseResponse < Struct.new(
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+ :use_case_id,
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+ :use_case_arn)
933
+ SENSITIVE = []
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+ include Aws::Structure
935
+ end
936
+
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  # @note When making an API call, you may pass CreateUserHierarchyGroupRequest
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  # data as a hash:
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  #
@@ -916,6 +1223,87 @@ module Aws::Connect
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  include Aws::Structure
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  end
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1225
 
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+ # @note When making an API call, you may pass DeleteIntegrationAssociationRequest
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+ # data as a hash:
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+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # integration_association_id: "IntegrationAssociationId", # required
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+ # }
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+ #
1234
+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_association_id
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+ # The identifier for the AppIntegration association.
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteIntegrationAssociationRequest AWS API Documentation
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+ #
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+ class DeleteIntegrationAssociationRequest < Struct.new(
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+ :instance_id,
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+ :integration_association_id)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @note When making an API call, you may pass DeleteQuickConnectRequest
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+ # data as a hash:
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+ #
1254
+ # {
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+ # instance_id: "InstanceId", # required
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+ # quick_connect_id: "QuickConnectId", # required
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+ # }
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+ #
1259
+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
1263
+ # @!attribute [rw] quick_connect_id
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+ # The identifier for the quick connect.
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+ # @return [String]
1266
+ #
1267
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteQuickConnectRequest AWS API Documentation
1268
+ #
1269
+ class DeleteQuickConnectRequest < Struct.new(
1270
+ :instance_id,
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+ :quick_connect_id)
1272
+ SENSITIVE = []
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+ include Aws::Structure
1274
+ end
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+
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+ # @note When making an API call, you may pass DeleteUseCaseRequest
1277
+ # data as a hash:
1278
+ #
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+ # {
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+ # instance_id: "InstanceId", # required
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+ # integration_association_id: "IntegrationAssociationId", # required
1282
+ # use_case_id: "UseCaseId", # required
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+ # }
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+ #
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] integration_association_id
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+ # The identifier for the AppIntegration association.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] use_case_id
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+ # The identifier for the use case.
1295
+ # @return [String]
1296
+ #
1297
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUseCaseRequest AWS API Documentation
1298
+ #
1299
+ class DeleteUseCaseRequest < Struct.new(
1300
+ :instance_id,
1301
+ :integration_association_id,
1302
+ :use_case_id)
1303
+ SENSITIVE = []
1304
+ include Aws::Structure
1305
+ end
1306
+
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  # @note When making an API call, you may pass DeleteUserHierarchyGroupRequest
920
1308
  # data as a hash:
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  #
@@ -1003,6 +1391,43 @@ module Aws::Connect
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  include Aws::Structure
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  end
1005
1393
 
1394
+ # @note When making an API call, you may pass DescribeHoursOfOperationRequest
1395
+ # data as a hash:
1396
+ #
1397
+ # {
1398
+ # instance_id: "InstanceId", # required
1399
+ # hours_of_operation_id: "HoursOfOperationId", # required
1400
+ # }
1401
+ #
1402
+ # @!attribute [rw] instance_id
1403
+ # The identifier of the Amazon Connect instance.
1404
+ # @return [String]
1405
+ #
1406
+ # @!attribute [rw] hours_of_operation_id
1407
+ # The identifier for the hours of operation.
1408
+ # @return [String]
1409
+ #
1410
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperationRequest AWS API Documentation
1411
+ #
1412
+ class DescribeHoursOfOperationRequest < Struct.new(
1413
+ :instance_id,
1414
+ :hours_of_operation_id)
1415
+ SENSITIVE = []
1416
+ include Aws::Structure
1417
+ end
1418
+
1419
+ # @!attribute [rw] hours_of_operation
1420
+ # The hours of operation.
1421
+ # @return [Types::HoursOfOperation]
1422
+ #
1423
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperationResponse AWS API Documentation
1424
+ #
1425
+ class DescribeHoursOfOperationResponse < Struct.new(
1426
+ :hours_of_operation)
1427
+ SENSITIVE = []
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+ include Aws::Structure
1429
+ end
1430
+
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  # @note When making an API call, you may pass DescribeInstanceAttributeRequest
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  # data as a hash:
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  #
@@ -1115,6 +1540,80 @@ module Aws::Connect
1115
1540
  include Aws::Structure
1116
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  end
1117
1542
 
1543
+ # @note When making an API call, you may pass DescribeQueueRequest
1544
+ # data as a hash:
1545
+ #
1546
+ # {
1547
+ # instance_id: "InstanceId", # required
1548
+ # queue_id: "QueueId", # required
1549
+ # }
1550
+ #
1551
+ # @!attribute [rw] instance_id
1552
+ # The identifier of the Amazon Connect instance.
1553
+ # @return [String]
1554
+ #
1555
+ # @!attribute [rw] queue_id
1556
+ # The identifier for the queue.
1557
+ # @return [String]
1558
+ #
1559
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueueRequest AWS API Documentation
1560
+ #
1561
+ class DescribeQueueRequest < Struct.new(
1562
+ :instance_id,
1563
+ :queue_id)
1564
+ SENSITIVE = []
1565
+ include Aws::Structure
1566
+ end
1567
+
1568
+ # @!attribute [rw] queue
1569
+ # The name of the queue.
1570
+ # @return [Types::Queue]
1571
+ #
1572
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueueResponse AWS API Documentation
1573
+ #
1574
+ class DescribeQueueResponse < Struct.new(
1575
+ :queue)
1576
+ SENSITIVE = []
1577
+ include Aws::Structure
1578
+ end
1579
+
1580
+ # @note When making an API call, you may pass DescribeQuickConnectRequest
1581
+ # data as a hash:
1582
+ #
1583
+ # {
1584
+ # instance_id: "InstanceId", # required
1585
+ # quick_connect_id: "QuickConnectId", # required
1586
+ # }
1587
+ #
1588
+ # @!attribute [rw] instance_id
1589
+ # The identifier of the Amazon Connect instance.
1590
+ # @return [String]
1591
+ #
1592
+ # @!attribute [rw] quick_connect_id
1593
+ # The identifier for the quick connect.
1594
+ # @return [String]
1595
+ #
1596
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQuickConnectRequest AWS API Documentation
1597
+ #
1598
+ class DescribeQuickConnectRequest < Struct.new(
1599
+ :instance_id,
1600
+ :quick_connect_id)
1601
+ SENSITIVE = []
1602
+ include Aws::Structure
1603
+ end
1604
+
1605
+ # @!attribute [rw] quick_connect
1606
+ # Information about the quick connect.
1607
+ # @return [Types::QuickConnect]
1608
+ #
1609
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQuickConnectResponse AWS API Documentation
1610
+ #
1611
+ class DescribeQuickConnectResponse < Struct.new(
1612
+ :quick_connect)
1613
+ SENSITIVE = []
1614
+ include Aws::Structure
1615
+ end
1616
+
1118
1617
  # @note When making an API call, you may pass DescribeRoutingProfileRequest
1119
1618
  # data as a hash:
1120
1619
  #
@@ -1260,7 +1759,7 @@ module Aws::Connect
1260
1759
  # Outbound calls to the destination number are not allowed.
1261
1760
  #
1262
1761
  # @!attribute [rw] message
1263
- # The message.
1762
+ # The message about the outbound calls.
1264
1763
  # @return [String]
1265
1764
  #
1266
1765
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DestinationNotAllowedException AWS API Documentation
@@ -1404,6 +1903,37 @@ module Aws::Connect
1404
1903
  include Aws::Structure
1405
1904
  end
1406
1905
 
1906
+ # @note When making an API call, you may pass DisassociateQueueQuickConnectsRequest
1907
+ # data as a hash:
1908
+ #
1909
+ # {
1910
+ # instance_id: "InstanceId", # required
1911
+ # queue_id: "QueueId", # required
1912
+ # quick_connect_ids: ["QuickConnectId"], # required
1913
+ # }
1914
+ #
1915
+ # @!attribute [rw] instance_id
1916
+ # The identifier of the Amazon Connect instance.
1917
+ # @return [String]
1918
+ #
1919
+ # @!attribute [rw] queue_id
1920
+ # The identifier for the queue.
1921
+ # @return [String]
1922
+ #
1923
+ # @!attribute [rw] quick_connect_ids
1924
+ # The quick connects to disassociate from the queue.
1925
+ # @return [Array<String>]
1926
+ #
1927
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateQueueQuickConnectsRequest AWS API Documentation
1928
+ #
1929
+ class DisassociateQueueQuickConnectsRequest < Struct.new(
1930
+ :instance_id,
1931
+ :queue_id,
1932
+ :quick_connect_ids)
1933
+ SENSITIVE = []
1934
+ include Aws::Structure
1935
+ end
1936
+
1407
1937
  # @note When making an API call, you may pass DisassociateRoutingProfileQueuesRequest
1408
1938
  # data as a hash:
1409
1939
  #
@@ -1413,7 +1943,7 @@ module Aws::Connect
1413
1943
  # queue_references: [ # required
1414
1944
  # {
1415
1945
  # queue_id: "QueueId", # required
1416
- # channel: "VOICE", # required, accepts VOICE, CHAT
1946
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
1417
1947
  # },
1418
1948
  # ],
1419
1949
  # }
@@ -1513,7 +2043,7 @@ module Aws::Connect
1513
2043
  #
1514
2044
  # {
1515
2045
  # queues: ["QueueId"],
1516
- # channels: ["VOICE"], # accepts VOICE, CHAT
2046
+ # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
1517
2047
  # }
1518
2048
  #
1519
2049
  # @!attribute [rw] queues
@@ -1578,7 +2108,7 @@ module Aws::Connect
1578
2108
  # instance_id: "InstanceId", # required
1579
2109
  # filters: { # required
1580
2110
  # queues: ["QueueId"],
1581
- # channels: ["VOICE"], # accepts VOICE, CHAT
2111
+ # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
1582
2112
  # },
1583
2113
  # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
1584
2114
  # current_metrics: [ # required
@@ -1599,16 +2129,16 @@ module Aws::Connect
1599
2129
  # The queues, up to 100, or channels, to use to filter the metrics
1600
2130
  # returned. Metric data is retrieved only for the resources associated
1601
2131
  # with the queues or channels included in the filter. You can include
1602
- # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1603
- # `CHAT` channels are supported.
2132
+ # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
2133
+ # TASK channels are supported.
1604
2134
  # @return [Types::Filters]
1605
2135
  #
1606
2136
  # @!attribute [rw] groupings
1607
2137
  # The grouping applied to the metrics returned. For example, when
1608
2138
  # grouped by `QUEUE`, the metrics returned apply to each queue rather
1609
2139
  # than aggregated for all queues. If you group by `CHANNEL`, you
1610
- # should include a Channels filter. Both `VOICE` and `CHAT` channels
1611
- # are supported.
2140
+ # should include a Channels filter. VOICE, CHAT, and TASK channels are
2141
+ # supported.
1612
2142
  #
1613
2143
  # If no `Grouping` is included in the request, a summary of metrics is
1614
2144
  # returned.
@@ -1735,7 +2265,7 @@ module Aws::Connect
1735
2265
  # @return [String]
1736
2266
  #
1737
2267
  # @!attribute [rw] max_results
1738
- # The maximimum number of results to return per page.
2268
+ # The maximum number of results to return per page.
1739
2269
  # @return [Integer]
1740
2270
  #
1741
2271
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataRequest AWS API Documentation
@@ -1819,7 +2349,7 @@ module Aws::Connect
1819
2349
  # end_time: Time.now, # required
1820
2350
  # filters: { # required
1821
2351
  # queues: ["QueueId"],
1822
- # channels: ["VOICE"], # accepts VOICE, CHAT
2352
+ # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
1823
2353
  # },
1824
2354
  # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
1825
2355
  # historical_metrics: [ # required
@@ -1866,8 +2396,8 @@ module Aws::Connect
1866
2396
  # The queues, up to 100, or channels, to use to filter the metrics
1867
2397
  # returned. Metric data is retrieved only for the resources associated
1868
2398
  # with the queues or channels included in the filter. You can include
1869
- # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1870
- # `CHAT` channels are supported.
2399
+ # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
2400
+ # TASK channels are supported.
1871
2401
  # @return [Types::Filters]
1872
2402
  #
1873
2403
  # @!attribute [rw] groupings
@@ -2054,7 +2584,7 @@ module Aws::Connect
2054
2584
  # @return [String]
2055
2585
  #
2056
2586
  # @!attribute [rw] max_results
2057
- # The maximimum number of results to return per page.
2587
+ # The maximum number of results to return per page.
2058
2588
  # @return [Integer]
2059
2589
  #
2060
2590
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataRequest AWS API Documentation
@@ -2381,30 +2911,98 @@ module Aws::Connect
2381
2911
  # The value of the metric.
2382
2912
  # @return [Float]
2383
2913
  #
2384
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricData AWS API Documentation
2914
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricData AWS API Documentation
2915
+ #
2916
+ class HistoricalMetricData < Struct.new(
2917
+ :metric,
2918
+ :value)
2919
+ SENSITIVE = []
2920
+ include Aws::Structure
2921
+ end
2922
+
2923
+ # Contains information about the historical metrics retrieved.
2924
+ #
2925
+ # @!attribute [rw] dimensions
2926
+ # The dimension for the metrics.
2927
+ # @return [Types::Dimensions]
2928
+ #
2929
+ # @!attribute [rw] collections
2930
+ # The set of metrics.
2931
+ # @return [Array<Types::HistoricalMetricData>]
2932
+ #
2933
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricResult AWS API Documentation
2934
+ #
2935
+ class HistoricalMetricResult < Struct.new(
2936
+ :dimensions,
2937
+ :collections)
2938
+ SENSITIVE = []
2939
+ include Aws::Structure
2940
+ end
2941
+
2942
+ # Information about of the hours of operation.
2943
+ #
2944
+ # @!attribute [rw] hours_of_operation_id
2945
+ # The identifier for the hours of operation.
2946
+ # @return [String]
2947
+ #
2948
+ # @!attribute [rw] hours_of_operation_arn
2949
+ # The Amazon Resource Name (ARN) for the hours of operation.
2950
+ # @return [String]
2951
+ #
2952
+ # @!attribute [rw] name
2953
+ # The name for the hours of operation.
2954
+ # @return [String]
2955
+ #
2956
+ # @!attribute [rw] description
2957
+ # The description for the hours of operation.
2958
+ # @return [String]
2959
+ #
2960
+ # @!attribute [rw] time_zone
2961
+ # The time zone for the hours of operation.
2962
+ # @return [String]
2963
+ #
2964
+ # @!attribute [rw] config
2965
+ # Configuration information for the hours of operation.
2966
+ # @return [Array<Types::HoursOfOperationConfig>]
2385
2967
  #
2386
- class HistoricalMetricData < Struct.new(
2387
- :metric,
2388
- :value)
2968
+ # @!attribute [rw] tags
2969
+ # One or more tags.
2970
+ # @return [Hash<String,String>]
2971
+ #
2972
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperation AWS API Documentation
2973
+ #
2974
+ class HoursOfOperation < Struct.new(
2975
+ :hours_of_operation_id,
2976
+ :hours_of_operation_arn,
2977
+ :name,
2978
+ :description,
2979
+ :time_zone,
2980
+ :config,
2981
+ :tags)
2389
2982
  SENSITIVE = []
2390
2983
  include Aws::Structure
2391
2984
  end
2392
2985
 
2393
- # Contains information about the historical metrics retrieved.
2986
+ # Contains information about the hours of operation.
2394
2987
  #
2395
- # @!attribute [rw] dimensions
2396
- # The dimension for the metrics.
2397
- # @return [Types::Dimensions]
2988
+ # @!attribute [rw] day
2989
+ # The day that the hours of operation applies to.
2990
+ # @return [String]
2398
2991
  #
2399
- # @!attribute [rw] collections
2400
- # The set of metrics.
2401
- # @return [Array<Types::HistoricalMetricData>]
2992
+ # @!attribute [rw] start_time
2993
+ # The start time that your contact center is open.
2994
+ # @return [Types::HoursOfOperationTimeSlice]
2402
2995
  #
2403
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricResult AWS API Documentation
2996
+ # @!attribute [rw] end_time
2997
+ # The end time that your contact center is closes.
2998
+ # @return [Types::HoursOfOperationTimeSlice]
2404
2999
  #
2405
- class HistoricalMetricResult < Struct.new(
2406
- :dimensions,
2407
- :collections)
3000
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationConfig AWS API Documentation
3001
+ #
3002
+ class HoursOfOperationConfig < Struct.new(
3003
+ :day,
3004
+ :start_time,
3005
+ :end_time)
2408
3006
  SENSITIVE = []
2409
3007
  include Aws::Structure
2410
3008
  end
@@ -2434,6 +3032,25 @@ module Aws::Connect
2434
3032
  include Aws::Structure
2435
3033
  end
2436
3034
 
3035
+ # The start time or end time for an hours of operation.
3036
+ #
3037
+ # @!attribute [rw] hours
3038
+ # The hours.
3039
+ # @return [Integer]
3040
+ #
3041
+ # @!attribute [rw] minutes
3042
+ # The minutes.
3043
+ # @return [Integer]
3044
+ #
3045
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationTimeSlice AWS API Documentation
3046
+ #
3047
+ class HoursOfOperationTimeSlice < Struct.new(
3048
+ :hours,
3049
+ :minutes)
3050
+ SENSITIVE = []
3051
+ include Aws::Structure
3052
+ end
3053
+
2437
3054
  # The Amazon Connect instance.
2438
3055
  #
2439
3056
  # @!attribute [rw] id
@@ -2549,7 +3166,7 @@ module Aws::Connect
2549
3166
  # @return [String]
2550
3167
  #
2551
3168
  # @!attribute [rw] s3_config
2552
- # The S3 configuration.
3169
+ # The S3 bucket configuration.
2553
3170
  # @return [Types::S3Config]
2554
3171
  #
2555
3172
  # @!attribute [rw] kinesis_video_stream_config
@@ -2631,7 +3248,57 @@ module Aws::Connect
2631
3248
  include Aws::Structure
2632
3249
  end
2633
3250
 
2634
- # Request processing failed due to an error or failure with the service.
3251
+ # Contains summary information about the associated AppIntegrations.
3252
+ #
3253
+ # @!attribute [rw] integration_association_id
3254
+ # The identifier for the AppIntegration association.
3255
+ # @return [String]
3256
+ #
3257
+ # @!attribute [rw] integration_association_arn
3258
+ # The Amazon Resource Name (ARN) for the AppIntegration association.
3259
+ # @return [String]
3260
+ #
3261
+ # @!attribute [rw] instance_id
3262
+ # The identifier of the Amazon Connect instance.
3263
+ # @return [String]
3264
+ #
3265
+ # @!attribute [rw] integration_type
3266
+ # The integration type.
3267
+ # @return [String]
3268
+ #
3269
+ # @!attribute [rw] integration_arn
3270
+ # The Amazon Resource Name (ARN) for the AppIntegration.
3271
+ # @return [String]
3272
+ #
3273
+ # @!attribute [rw] source_application_url
3274
+ # The URL for the external application.
3275
+ # @return [String]
3276
+ #
3277
+ # @!attribute [rw] source_application_name
3278
+ # The user-provided, friendly name for the external application.
3279
+ # @return [String]
3280
+ #
3281
+ # @!attribute [rw] source_type
3282
+ # The name of the source.
3283
+ # @return [String]
3284
+ #
3285
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IntegrationAssociationSummary AWS API Documentation
3286
+ #
3287
+ class IntegrationAssociationSummary < Struct.new(
3288
+ :integration_association_id,
3289
+ :integration_association_arn,
3290
+ :instance_id,
3291
+ :integration_type,
3292
+ :integration_arn,
3293
+ :source_application_url,
3294
+ :source_application_name,
3295
+ :source_type)
3296
+ SENSITIVE = []
3297
+ include Aws::Structure
3298
+ end
3299
+
3300
+ # Request processing failed because of an error or failure with the
3301
+ # service.
2635
3302
  #
2636
3303
  # @!attribute [rw] message
2637
3304
  # The message.
@@ -2662,7 +3329,7 @@ module Aws::Connect
2662
3329
  # One or more of the specified parameters are not valid.
2663
3330
  #
2664
3331
  # @!attribute [rw] message
2665
- # The message.
3332
+ # The message about the parameters.
2666
3333
  # @return [String]
2667
3334
  #
2668
3335
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidParameterException AWS API Documentation
@@ -2676,7 +3343,7 @@ module Aws::Connect
2676
3343
  # The request is not valid.
2677
3344
  #
2678
3345
  # @!attribute [rw] message
2679
- # The message.
3346
+ # The message about the request.
2680
3347
  # @return [String]
2681
3348
  #
2682
3349
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidRequestException AWS API Documentation
@@ -2687,7 +3354,7 @@ module Aws::Connect
2687
3354
  include Aws::Structure
2688
3355
  end
2689
3356
 
2690
- # Configuration information of a Kinesis Firehose delivery stream.
3357
+ # Configuration information of a Kinesis Data Firehose delivery stream.
2691
3358
  #
2692
3359
  # @note When making an API call, you may pass KinesisFirehoseConfig
2693
3360
  # data as a hash:
@@ -2785,7 +3452,7 @@ module Aws::Connect
2785
3452
  # @return [String]
2786
3453
  #
2787
3454
  # @!attribute [rw] lex_region
2788
- # The Region the Amazon Lex bot was created in.
3455
+ # The Region that the Amazon Lex bot was created in.
2789
3456
  # @return [String]
2790
3457
  #
2791
3458
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LexBot AWS API Documentation
@@ -2800,7 +3467,7 @@ module Aws::Connect
2800
3467
  # The allowed limit for the resource has been exceeded.
2801
3468
  #
2802
3469
  # @!attribute [rw] message
2803
- # The message.
3470
+ # The message about the limit.
2804
3471
  # @return [String]
2805
3472
  #
2806
3473
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LimitExceededException AWS API Documentation
@@ -2831,7 +3498,7 @@ module Aws::Connect
2831
3498
  # @return [String]
2832
3499
  #
2833
3500
  # @!attribute [rw] max_results
2834
- # The maximimum number of results to return per page.
3501
+ # The maximum number of results to return per page.
2835
3502
  # @return [Integer]
2836
3503
  #
2837
3504
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListApprovedOriginsRequest AWS API Documentation
@@ -2887,7 +3554,7 @@ module Aws::Connect
2887
3554
  # @return [String]
2888
3555
  #
2889
3556
  # @!attribute [rw] max_results
2890
- # The maximimum number of results to return per page.
3557
+ # The maximum number of results to return per page.
2891
3558
  # @return [Integer]
2892
3559
  #
2893
3560
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsRequest AWS API Documentation
@@ -2939,7 +3606,7 @@ module Aws::Connect
2939
3606
  # @return [String]
2940
3607
  #
2941
3608
  # @!attribute [rw] max_results
2942
- # The maximimum number of results to return per page.
3609
+ # The maximum number of results to return per page.
2943
3610
  # @return [Integer]
2944
3611
  #
2945
3612
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
@@ -2990,7 +3657,7 @@ module Aws::Connect
2990
3657
  # @return [String]
2991
3658
  #
2992
3659
  # @!attribute [rw] max_results
2993
- # The maximimum number of results to return per page.
3660
+ # The maximum number of results to return per page.
2994
3661
  # @return [Integer]
2995
3662
  #
2996
3663
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesRequest AWS API Documentation
@@ -3046,7 +3713,7 @@ module Aws::Connect
3046
3713
  # @return [String]
3047
3714
  #
3048
3715
  # @!attribute [rw] max_results
3049
- # The maximimum number of results to return per page.
3716
+ # The maximum number of results to return per page.
3050
3717
  # @return [Integer]
3051
3718
  #
3052
3719
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceStorageConfigsRequest AWS API Documentation
@@ -3093,7 +3760,7 @@ module Aws::Connect
3093
3760
  # @return [String]
3094
3761
  #
3095
3762
  # @!attribute [rw] max_results
3096
- # The maximimum number of results to return per page.
3763
+ # The maximum number of results to return per page.
3097
3764
  # @return [Integer]
3098
3765
  #
3099
3766
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstancesRequest AWS API Documentation
@@ -3123,6 +3790,57 @@ module Aws::Connect
3123
3790
  include Aws::Structure
3124
3791
  end
3125
3792
 
3793
+ # @note When making an API call, you may pass ListIntegrationAssociationsRequest
3794
+ # data as a hash:
3795
+ #
3796
+ # {
3797
+ # instance_id: "InstanceId", # required
3798
+ # next_token: "NextToken",
3799
+ # max_results: 1,
3800
+ # }
3801
+ #
3802
+ # @!attribute [rw] instance_id
3803
+ # The identifier of the Amazon Connect instance.
3804
+ # @return [String]
3805
+ #
3806
+ # @!attribute [rw] next_token
3807
+ # The token for the next set of results. Use the value returned in the
3808
+ # previous response in the next request to retrieve the next set of
3809
+ # results.
3810
+ # @return [String]
3811
+ #
3812
+ # @!attribute [rw] max_results
3813
+ # The maximum number of results to return per page.
3814
+ # @return [Integer]
3815
+ #
3816
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsRequest AWS API Documentation
3817
+ #
3818
+ class ListIntegrationAssociationsRequest < Struct.new(
3819
+ :instance_id,
3820
+ :next_token,
3821
+ :max_results)
3822
+ SENSITIVE = []
3823
+ include Aws::Structure
3824
+ end
3825
+
3826
+ # @!attribute [rw] integration_association_summary_list
3827
+ # The AppIntegration associations.
3828
+ # @return [Array<Types::IntegrationAssociationSummary>]
3829
+ #
3830
+ # @!attribute [rw] next_token
3831
+ # If there are additional results, this is the token for the next set
3832
+ # of results.
3833
+ # @return [String]
3834
+ #
3835
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsResponse AWS API Documentation
3836
+ #
3837
+ class ListIntegrationAssociationsResponse < Struct.new(
3838
+ :integration_association_summary_list,
3839
+ :next_token)
3840
+ SENSITIVE = []
3841
+ include Aws::Structure
3842
+ end
3843
+
3126
3844
  # @note When making an API call, you may pass ListLambdaFunctionsRequest
3127
3845
  # data as a hash:
3128
3846
  #
@@ -3143,7 +3861,7 @@ module Aws::Connect
3143
3861
  # @return [String]
3144
3862
  #
3145
3863
  # @!attribute [rw] max_results
3146
- # The maximimum number of results to return per page.
3864
+ # The maximum number of results to return per page.
3147
3865
  # @return [Integer]
3148
3866
  #
3149
3867
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLambdaFunctionsRequest AWS API Documentation
@@ -3194,7 +3912,7 @@ module Aws::Connect
3194
3912
  # @return [String]
3195
3913
  #
3196
3914
  # @!attribute [rw] max_results
3197
- # The maximimum number of results to return per page.
3915
+ # The maximum number of results to return per page.
3198
3916
  # @return [Integer]
3199
3917
  #
3200
3918
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLexBotsRequest AWS API Documentation
@@ -3208,7 +3926,7 @@ module Aws::Connect
3208
3926
  end
3209
3927
 
3210
3928
  # @!attribute [rw] lex_bots
3211
- # The the names and regions of the Amazon Lex bots associated with the
3929
+ # The names and Regions of the Amazon Lex bots associated with the
3212
3930
  # specified instance.
3213
3931
  # @return [Array<Types::LexBot>]
3214
3932
  #
@@ -3256,7 +3974,7 @@ module Aws::Connect
3256
3974
  # @return [String]
3257
3975
  #
3258
3976
  # @!attribute [rw] max_results
3259
- # The maximimum number of results to return per page.
3977
+ # The maximum number of results to return per page.
3260
3978
  # @return [Integer]
3261
3979
  #
3262
3980
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
@@ -3340,6 +4058,63 @@ module Aws::Connect
3340
4058
  include Aws::Structure
3341
4059
  end
3342
4060
 
4061
+ # @note When making an API call, you may pass ListQueueQuickConnectsRequest
4062
+ # data as a hash:
4063
+ #
4064
+ # {
4065
+ # instance_id: "InstanceId", # required
4066
+ # queue_id: "QueueId", # required
4067
+ # next_token: "NextToken",
4068
+ # max_results: 1,
4069
+ # }
4070
+ #
4071
+ # @!attribute [rw] instance_id
4072
+ # The identifier of the Amazon Connect instance.
4073
+ # @return [String]
4074
+ #
4075
+ # @!attribute [rw] queue_id
4076
+ # The identifier for the queue.
4077
+ # @return [String]
4078
+ #
4079
+ # @!attribute [rw] next_token
4080
+ # The token for the next set of results. Use the value returned in the
4081
+ # previous response in the next request to retrieve the next set of
4082
+ # results.
4083
+ # @return [String]
4084
+ #
4085
+ # @!attribute [rw] max_results
4086
+ # The maximum number of results to return per page.
4087
+ # @return [Integer]
4088
+ #
4089
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnectsRequest AWS API Documentation
4090
+ #
4091
+ class ListQueueQuickConnectsRequest < Struct.new(
4092
+ :instance_id,
4093
+ :queue_id,
4094
+ :next_token,
4095
+ :max_results)
4096
+ SENSITIVE = []
4097
+ include Aws::Structure
4098
+ end
4099
+
4100
+ # @!attribute [rw] next_token
4101
+ # If there are additional results, this is the token for the next set
4102
+ # of results.
4103
+ # @return [String]
4104
+ #
4105
+ # @!attribute [rw] quick_connect_summary_list
4106
+ # Information about the quick connects.
4107
+ # @return [Array<Types::QuickConnectSummary>]
4108
+ #
4109
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnectsResponse AWS API Documentation
4110
+ #
4111
+ class ListQueueQuickConnectsResponse < Struct.new(
4112
+ :next_token,
4113
+ :quick_connect_summary_list)
4114
+ SENSITIVE = []
4115
+ include Aws::Structure
4116
+ end
4117
+
3343
4118
  # @note When making an API call, you may pass ListQueuesRequest
3344
4119
  # data as a hash:
3345
4120
  #
@@ -3365,7 +4140,7 @@ module Aws::Connect
3365
4140
  # @return [String]
3366
4141
  #
3367
4142
  # @!attribute [rw] max_results
3368
- # The maximimum number of results to return per page.
4143
+ # The maximum number of results to return per page.
3369
4144
  # @return [Integer]
3370
4145
  #
3371
4146
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
@@ -3397,6 +4172,66 @@ module Aws::Connect
3397
4172
  include Aws::Structure
3398
4173
  end
3399
4174
 
4175
+ # @note When making an API call, you may pass ListQuickConnectsRequest
4176
+ # data as a hash:
4177
+ #
4178
+ # {
4179
+ # instance_id: "InstanceId", # required
4180
+ # next_token: "NextToken",
4181
+ # max_results: 1,
4182
+ # quick_connect_types: ["USER"], # accepts USER, QUEUE, PHONE_NUMBER
4183
+ # }
4184
+ #
4185
+ # @!attribute [rw] instance_id
4186
+ # The identifier of the Amazon Connect instance.
4187
+ # @return [String]
4188
+ #
4189
+ # @!attribute [rw] next_token
4190
+ # The token for the next set of results. Use the value returned in the
4191
+ # previous response in the next request to retrieve the next set of
4192
+ # results.
4193
+ # @return [String]
4194
+ #
4195
+ # @!attribute [rw] max_results
4196
+ # The maximum number of results to return per page.
4197
+ # @return [Integer]
4198
+ #
4199
+ # @!attribute [rw] quick_connect_types
4200
+ # The type of quick connect. In the Amazon Connect console, when you
4201
+ # create a quick connect, you are prompted to assign one of the
4202
+ # following types: Agent (USER), External (PHONE\_NUMBER), or Queue
4203
+ # (QUEUE).
4204
+ # @return [Array<String>]
4205
+ #
4206
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQuickConnectsRequest AWS API Documentation
4207
+ #
4208
+ class ListQuickConnectsRequest < Struct.new(
4209
+ :instance_id,
4210
+ :next_token,
4211
+ :max_results,
4212
+ :quick_connect_types)
4213
+ SENSITIVE = []
4214
+ include Aws::Structure
4215
+ end
4216
+
4217
+ # @!attribute [rw] quick_connect_summary_list
4218
+ # Information about the quick connects.
4219
+ # @return [Array<Types::QuickConnectSummary>]
4220
+ #
4221
+ # @!attribute [rw] next_token
4222
+ # If there are additional results, this is the token for the next set
4223
+ # of results.
4224
+ # @return [String]
4225
+ #
4226
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQuickConnectsResponse AWS API Documentation
4227
+ #
4228
+ class ListQuickConnectsResponse < Struct.new(
4229
+ :quick_connect_summary_list,
4230
+ :next_token)
4231
+ SENSITIVE = []
4232
+ include Aws::Structure
4233
+ end
4234
+
3400
4235
  # @note When making an API call, you may pass ListRoutingProfileQueuesRequest
3401
4236
  # data as a hash:
3402
4237
  #
@@ -3422,7 +4257,7 @@ module Aws::Connect
3422
4257
  # @return [String]
3423
4258
  #
3424
4259
  # @!attribute [rw] max_results
3425
- # The maximimum number of results to return per page.
4260
+ # The maximum number of results to return per page.
3426
4261
  # @return [Integer]
3427
4262
  #
3428
4263
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesRequest AWS API Documentation
@@ -3474,7 +4309,7 @@ module Aws::Connect
3474
4309
  # @return [String]
3475
4310
  #
3476
4311
  # @!attribute [rw] max_results
3477
- # The maximimum number of results to return per page.
4312
+ # The maximum number of results to return per page.
3478
4313
  # @return [Integer]
3479
4314
  #
3480
4315
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfilesRequest AWS API Documentation
@@ -3525,7 +4360,7 @@ module Aws::Connect
3525
4360
  # @return [String]
3526
4361
  #
3527
4362
  # @!attribute [rw] max_results
3528
- # The maximimum number of results to return per page.
4363
+ # The maximum number of results to return per page.
3529
4364
  # @return [Integer]
3530
4365
  #
3531
4366
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityKeysRequest AWS API Documentation
@@ -3576,7 +4411,7 @@ module Aws::Connect
3576
4411
  # @return [String]
3577
4412
  #
3578
4413
  # @!attribute [rw] max_results
3579
- # The maximimum number of results to return per page.
4414
+ # The maximum number of results to return per page.
3580
4415
  # @return [Integer]
3581
4416
  #
3582
4417
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilesRequest AWS API Documentation
@@ -3618,22 +4453,82 @@ module Aws::Connect
3618
4453
  # The Amazon Resource Name (ARN) of the resource.
3619
4454
  # @return [String]
3620
4455
  #
3621
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceRequest AWS API Documentation
4456
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceRequest AWS API Documentation
4457
+ #
4458
+ class ListTagsForResourceRequest < Struct.new(
4459
+ :resource_arn)
4460
+ SENSITIVE = []
4461
+ include Aws::Structure
4462
+ end
4463
+
4464
+ # @!attribute [rw] tags
4465
+ # Information about the tags.
4466
+ # @return [Hash<String,String>]
4467
+ #
4468
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceResponse AWS API Documentation
4469
+ #
4470
+ class ListTagsForResourceResponse < Struct.new(
4471
+ :tags)
4472
+ SENSITIVE = []
4473
+ include Aws::Structure
4474
+ end
4475
+
4476
+ # Provides summary information about the use cases for the specified
4477
+ # Amazon Connect AppIntegration association.
4478
+ #
4479
+ # @note When making an API call, you may pass ListUseCasesRequest
4480
+ # data as a hash:
4481
+ #
4482
+ # {
4483
+ # instance_id: "InstanceId", # required
4484
+ # integration_association_id: "IntegrationAssociationId", # required
4485
+ # next_token: "NextToken",
4486
+ # max_results: 1,
4487
+ # }
4488
+ #
4489
+ # @!attribute [rw] instance_id
4490
+ # The identifier of the Amazon Connect instance.
4491
+ # @return [String]
4492
+ #
4493
+ # @!attribute [rw] integration_association_id
4494
+ # The identifier for the integration association.
4495
+ # @return [String]
4496
+ #
4497
+ # @!attribute [rw] next_token
4498
+ # The token for the next set of results. Use the value returned in the
4499
+ # previous response in the next request to retrieve the next set of
4500
+ # results.
4501
+ # @return [String]
4502
+ #
4503
+ # @!attribute [rw] max_results
4504
+ # The maximum number of results to return per page.
4505
+ # @return [Integer]
4506
+ #
4507
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesRequest AWS API Documentation
3622
4508
  #
3623
- class ListTagsForResourceRequest < Struct.new(
3624
- :resource_arn)
4509
+ class ListUseCasesRequest < Struct.new(
4510
+ :instance_id,
4511
+ :integration_association_id,
4512
+ :next_token,
4513
+ :max_results)
3625
4514
  SENSITIVE = []
3626
4515
  include Aws::Structure
3627
4516
  end
3628
4517
 
3629
- # @!attribute [rw] tags
3630
- # Information about the tags.
3631
- # @return [Hash<String,String>]
4518
+ # @!attribute [rw] use_case_summary_list
4519
+ # The use cases.
4520
+ # @return [Array<Types::UseCase>]
3632
4521
  #
3633
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceResponse AWS API Documentation
4522
+ # @!attribute [rw] next_token
4523
+ # If there are additional results, this is the token for the next set
4524
+ # of results.
4525
+ # @return [String]
3634
4526
  #
3635
- class ListTagsForResourceResponse < Struct.new(
3636
- :tags)
4527
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesResponse AWS API Documentation
4528
+ #
4529
+ class ListUseCasesResponse < Struct.new(
4530
+ :use_case_summary_list,
4531
+ :next_token)
3637
4532
  SENSITIVE = []
3638
4533
  include Aws::Structure
3639
4534
  end
@@ -3658,7 +4553,7 @@ module Aws::Connect
3658
4553
  # @return [String]
3659
4554
  #
3660
4555
  # @!attribute [rw] max_results
3661
- # The maximimum number of results to return per page.
4556
+ # The maximum number of results to return per page.
3662
4557
  # @return [Integer]
3663
4558
  #
3664
4559
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserHierarchyGroupsRequest AWS API Documentation
@@ -3709,7 +4604,7 @@ module Aws::Connect
3709
4604
  # @return [String]
3710
4605
  #
3711
4606
  # @!attribute [rw] max_results
3712
- # The maximimum number of results to return per page.
4607
+ # The maximum number of results to return per page.
3713
4608
  # @return [Integer]
3714
4609
  #
3715
4610
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUsersRequest AWS API Documentation
@@ -3747,7 +4642,7 @@ module Aws::Connect
3747
4642
  # data as a hash:
3748
4643
  #
3749
4644
  # {
3750
- # channel: "VOICE", # required, accepts VOICE, CHAT
4645
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
3751
4646
  # concurrency: 1, # required
3752
4647
  # }
3753
4648
  #
@@ -3770,10 +4665,43 @@ module Aws::Connect
3770
4665
  include Aws::Structure
3771
4666
  end
3772
4667
 
4668
+ # The outbound caller ID name, number, and outbound whisper flow.
4669
+ #
4670
+ # @note When making an API call, you may pass OutboundCallerConfig
4671
+ # data as a hash:
4672
+ #
4673
+ # {
4674
+ # outbound_caller_id_name: "OutboundCallerIdName",
4675
+ # outbound_caller_id_number_id: "PhoneNumberId",
4676
+ # outbound_flow_id: "ContactFlowId",
4677
+ # }
4678
+ #
4679
+ # @!attribute [rw] outbound_caller_id_name
4680
+ # The caller ID name.
4681
+ # @return [String]
4682
+ #
4683
+ # @!attribute [rw] outbound_caller_id_number_id
4684
+ # The caller ID number.
4685
+ # @return [String]
4686
+ #
4687
+ # @!attribute [rw] outbound_flow_id
4688
+ # The outbound whisper flow to be used during an outbound call.
4689
+ # @return [String]
4690
+ #
4691
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundCallerConfig AWS API Documentation
4692
+ #
4693
+ class OutboundCallerConfig < Struct.new(
4694
+ :outbound_caller_id_name,
4695
+ :outbound_caller_id_number_id,
4696
+ :outbound_flow_id)
4697
+ SENSITIVE = []
4698
+ include Aws::Structure
4699
+ end
4700
+
3773
4701
  # The contact is not permitted.
3774
4702
  #
3775
4703
  # @!attribute [rw] message
3776
- # The message.
4704
+ # The message about the contact.
3777
4705
  # @return [String]
3778
4706
  #
3779
4707
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundContactNotPermittedException AWS API Documentation
@@ -3805,6 +4733,27 @@ module Aws::Connect
3805
4733
  include Aws::Structure
3806
4734
  end
3807
4735
 
4736
+ # Contains information about a phone number for a quick connect.
4737
+ #
4738
+ # @note When making an API call, you may pass PhoneNumberQuickConnectConfig
4739
+ # data as a hash:
4740
+ #
4741
+ # {
4742
+ # phone_number: "PhoneNumber", # required
4743
+ # }
4744
+ #
4745
+ # @!attribute [rw] phone_number
4746
+ # The phone number in E.164 format.
4747
+ # @return [String]
4748
+ #
4749
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PhoneNumberQuickConnectConfig AWS API Documentation
4750
+ #
4751
+ class PhoneNumberQuickConnectConfig < Struct.new(
4752
+ :phone_number)
4753
+ SENSITIVE = []
4754
+ include Aws::Structure
4755
+ end
4756
+
3808
4757
  # Contains summary information about a phone number for a contact
3809
4758
  # center.
3810
4759
  #
@@ -3878,6 +4827,89 @@ module Aws::Connect
3878
4827
  include Aws::Structure
3879
4828
  end
3880
4829
 
4830
+ # Contains information about a queue.
4831
+ #
4832
+ # @!attribute [rw] name
4833
+ # The name of the queue.
4834
+ # @return [String]
4835
+ #
4836
+ # @!attribute [rw] queue_arn
4837
+ # The Amazon Resource Name (ARN) for the queue.
4838
+ # @return [String]
4839
+ #
4840
+ # @!attribute [rw] queue_id
4841
+ # The identifier for the queue.
4842
+ # @return [String]
4843
+ #
4844
+ # @!attribute [rw] description
4845
+ # The description of the queue.
4846
+ # @return [String]
4847
+ #
4848
+ # @!attribute [rw] outbound_caller_config
4849
+ # The outbound caller ID name, number, and outbound whisper flow.
4850
+ # @return [Types::OutboundCallerConfig]
4851
+ #
4852
+ # @!attribute [rw] hours_of_operation_id
4853
+ # The identifier for the hours of operation.
4854
+ # @return [String]
4855
+ #
4856
+ # @!attribute [rw] max_contacts
4857
+ # The maximum number of contacts that can be in the queue before it is
4858
+ # considered full.
4859
+ # @return [Integer]
4860
+ #
4861
+ # @!attribute [rw] status
4862
+ # The status of the queue.
4863
+ # @return [String]
4864
+ #
4865
+ # @!attribute [rw] tags
4866
+ # One or more tags.
4867
+ # @return [Hash<String,String>]
4868
+ #
4869
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Queue AWS API Documentation
4870
+ #
4871
+ class Queue < Struct.new(
4872
+ :name,
4873
+ :queue_arn,
4874
+ :queue_id,
4875
+ :description,
4876
+ :outbound_caller_config,
4877
+ :hours_of_operation_id,
4878
+ :max_contacts,
4879
+ :status,
4880
+ :tags)
4881
+ SENSITIVE = []
4882
+ include Aws::Structure
4883
+ end
4884
+
4885
+ # Contains information about a queue for a quick connect. The contact
4886
+ # flow must be of type Transfer to Queue.
4887
+ #
4888
+ # @note When making an API call, you may pass QueueQuickConnectConfig
4889
+ # data as a hash:
4890
+ #
4891
+ # {
4892
+ # queue_id: "QueueId", # required
4893
+ # contact_flow_id: "ContactFlowId", # required
4894
+ # }
4895
+ #
4896
+ # @!attribute [rw] queue_id
4897
+ # The identifier for the queue.
4898
+ # @return [String]
4899
+ #
4900
+ # @!attribute [rw] contact_flow_id
4901
+ # The identifier of the contact flow.
4902
+ # @return [String]
4903
+ #
4904
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueQuickConnectConfig AWS API Documentation
4905
+ #
4906
+ class QueueQuickConnectConfig < Struct.new(
4907
+ :queue_id,
4908
+ :contact_flow_id)
4909
+ SENSITIVE = []
4910
+ include Aws::Structure
4911
+ end
4912
+
3881
4913
  # Contains information about a queue resource for which metrics are
3882
4914
  # returned.
3883
4915
  #
@@ -3927,6 +4959,159 @@ module Aws::Connect
3927
4959
  include Aws::Structure
3928
4960
  end
3929
4961
 
4962
+ # Contains information about a quick connect.
4963
+ #
4964
+ # @!attribute [rw] quick_connect_arn
4965
+ # The Amazon Resource Name (ARN) of the quick connect.
4966
+ # @return [String]
4967
+ #
4968
+ # @!attribute [rw] quick_connect_id
4969
+ # The identifier for the quick connect.
4970
+ # @return [String]
4971
+ #
4972
+ # @!attribute [rw] name
4973
+ # The name of the quick connect.
4974
+ # @return [String]
4975
+ #
4976
+ # @!attribute [rw] description
4977
+ # The description.
4978
+ # @return [String]
4979
+ #
4980
+ # @!attribute [rw] quick_connect_config
4981
+ # Contains information about the quick connect.
4982
+ # @return [Types::QuickConnectConfig]
4983
+ #
4984
+ # @!attribute [rw] tags
4985
+ # One or more tags.
4986
+ # @return [Hash<String,String>]
4987
+ #
4988
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnect AWS API Documentation
4989
+ #
4990
+ class QuickConnect < Struct.new(
4991
+ :quick_connect_arn,
4992
+ :quick_connect_id,
4993
+ :name,
4994
+ :description,
4995
+ :quick_connect_config,
4996
+ :tags)
4997
+ SENSITIVE = []
4998
+ include Aws::Structure
4999
+ end
5000
+
5001
+ # Contains configuration settings for a quick connect.
5002
+ #
5003
+ # @note When making an API call, you may pass QuickConnectConfig
5004
+ # data as a hash:
5005
+ #
5006
+ # {
5007
+ # quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
5008
+ # user_config: {
5009
+ # user_id: "UserId", # required
5010
+ # contact_flow_id: "ContactFlowId", # required
5011
+ # },
5012
+ # queue_config: {
5013
+ # queue_id: "QueueId", # required
5014
+ # contact_flow_id: "ContactFlowId", # required
5015
+ # },
5016
+ # phone_config: {
5017
+ # phone_number: "PhoneNumber", # required
5018
+ # },
5019
+ # }
5020
+ #
5021
+ # @!attribute [rw] quick_connect_type
5022
+ # The type of quick connect. In the Amazon Connect console, when you
5023
+ # create a quick connect, you are prompted to assign one of the
5024
+ # following types: Agent (USER), External (PHONE\_NUMBER), or Queue
5025
+ # (QUEUE).
5026
+ # @return [String]
5027
+ #
5028
+ # @!attribute [rw] user_config
5029
+ # The user configuration. This is required only if QuickConnectType is
5030
+ # USER.
5031
+ # @return [Types::UserQuickConnectConfig]
5032
+ #
5033
+ # @!attribute [rw] queue_config
5034
+ # The queue configuration. This is required only if QuickConnectType
5035
+ # is QUEUE.
5036
+ # @return [Types::QueueQuickConnectConfig]
5037
+ #
5038
+ # @!attribute [rw] phone_config
5039
+ # The phone configuration. This is required only if QuickConnectType
5040
+ # is PHONE\_NUMBER.
5041
+ # @return [Types::PhoneNumberQuickConnectConfig]
5042
+ #
5043
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnectConfig AWS API Documentation
5044
+ #
5045
+ class QuickConnectConfig < Struct.new(
5046
+ :quick_connect_type,
5047
+ :user_config,
5048
+ :queue_config,
5049
+ :phone_config)
5050
+ SENSITIVE = []
5051
+ include Aws::Structure
5052
+ end
5053
+
5054
+ # Contains summary information about a quick connect.
5055
+ #
5056
+ # @!attribute [rw] id
5057
+ # The identifier for the quick connect.
5058
+ # @return [String]
5059
+ #
5060
+ # @!attribute [rw] arn
5061
+ # The Amazon Resource Name (ARN) of the quick connect.
5062
+ # @return [String]
5063
+ #
5064
+ # @!attribute [rw] name
5065
+ # The name of the quick connect.
5066
+ # @return [String]
5067
+ #
5068
+ # @!attribute [rw] quick_connect_type
5069
+ # The type of quick connect. In the Amazon Connect console, when you
5070
+ # create a quick connect, you are prompted to assign one of the
5071
+ # following types: Agent (USER), External (PHONE\_NUMBER), or Queue
5072
+ # (QUEUE).
5073
+ # @return [String]
5074
+ #
5075
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnectSummary AWS API Documentation
5076
+ #
5077
+ class QuickConnectSummary < Struct.new(
5078
+ :id,
5079
+ :arn,
5080
+ :name,
5081
+ :quick_connect_type)
5082
+ SENSITIVE = []
5083
+ include Aws::Structure
5084
+ end
5085
+
5086
+ # A link that an agent selects to complete a given task. You can have up
5087
+ # to 4,096 UTF-8 bytes across all references for a contact.
5088
+ #
5089
+ # @note When making an API call, you may pass Reference
5090
+ # data as a hash:
5091
+ #
5092
+ # {
5093
+ # value: "ReferenceValue", # required
5094
+ # type: "URL", # required, accepts URL
5095
+ # }
5096
+ #
5097
+ # @!attribute [rw] value
5098
+ # A formatted URL that displays to an agent in the Contact Control
5099
+ # Panel (CCP)
5100
+ # @return [String]
5101
+ #
5102
+ # @!attribute [rw] type
5103
+ # A valid URL.
5104
+ # @return [String]
5105
+ #
5106
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
5107
+ #
5108
+ class Reference < Struct.new(
5109
+ :value,
5110
+ :type)
5111
+ SENSITIVE = []
5112
+ include Aws::Structure
5113
+ end
5114
+
3930
5115
  # A resource already has that name.
3931
5116
  #
3932
5117
  # @!attribute [rw] message
@@ -3966,7 +5151,7 @@ module Aws::Connect
3966
5151
  # The specified resource was not found.
3967
5152
  #
3968
5153
  # @!attribute [rw] message
3969
- # The message.
5154
+ # The message about the resource.
3970
5155
  # @return [String]
3971
5156
  #
3972
5157
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceNotFoundException AWS API Documentation
@@ -4073,7 +5258,7 @@ module Aws::Connect
4073
5258
  # {
4074
5259
  # queue_reference: { # required
4075
5260
  # queue_id: "QueueId", # required
4076
- # channel: "VOICE", # required, accepts VOICE, CHAT
5261
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
4077
5262
  # },
4078
5263
  # priority: 1, # required
4079
5264
  # delay: 1, # required
@@ -4115,7 +5300,7 @@ module Aws::Connect
4115
5300
  # Contains summary information about a routing profile queue.
4116
5301
  #
4117
5302
  # @!attribute [rw] queue_id
4118
- # The identifier of the queue.
5303
+ # The identifier for the queue.
4119
5304
  # @return [String]
4120
5305
  #
4121
5306
  # @!attribute [rw] queue_arn
@@ -4170,11 +5355,11 @@ module Aws::Connect
4170
5355
  #
4171
5356
  # {
4172
5357
  # queue_id: "QueueId", # required
4173
- # channel: "VOICE", # required, accepts VOICE, CHAT
5358
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
4174
5359
  # }
4175
5360
  #
4176
5361
  # @!attribute [rw] queue_id
4177
- # The identifier of the queue.
5362
+ # The identifier for the queue.
4178
5363
  # @return [String]
4179
5364
  #
4180
5365
  # @!attribute [rw] channel
@@ -4215,7 +5400,8 @@ module Aws::Connect
4215
5400
  include Aws::Structure
4216
5401
  end
4217
5402
 
4218
- # Information about the S3 storage type.
5403
+ # Information about the Amazon Simple Storage Service (Amazon S3)
5404
+ # storage type.
4219
5405
  #
4220
5406
  # @note When making an API call, you may pass S3Config
4221
5407
  # data as a hash:
@@ -4238,7 +5424,7 @@ module Aws::Connect
4238
5424
  # @return [String]
4239
5425
  #
4240
5426
  # @!attribute [rw] encryption_config
4241
- # The S3 encryption configuration.
5427
+ # The Amazon S3 encryption configuration.
4242
5428
  # @return [Types::EncryptionConfig]
4243
5429
  #
4244
5430
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/S3Config AWS API Documentation
@@ -4349,7 +5535,7 @@ module Aws::Connect
4349
5535
  #
4350
5536
  # @!attribute [rw] attributes
4351
5537
  # A custom key-value pair using an attribute map. The attributes are
4352
- # standard Amazon Connect attributes, and can be accessed in contact
5538
+ # standard Amazon Connect attributes. They can be accessed in contact
4353
5539
  # flows just like any other contact attributes.
4354
5540
  #
4355
5541
  # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
@@ -4441,7 +5627,7 @@ module Aws::Connect
4441
5627
  # @return [String]
4442
5628
  #
4443
5629
  # @!attribute [rw] voice_recording_configuration
4444
- # Who is being recorded.
5630
+ # The person being recorded.
4445
5631
  # @return [Types::VoiceRecordingConfiguration]
4446
5632
  #
4447
5633
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingRequest AWS API Documentation
@@ -4509,12 +5695,88 @@ module Aws::Connect
4509
5695
  # specify a queue.
4510
5696
  # @return [String]
4511
5697
  #
4512
- # @!attribute [rw] queue_id
4513
- # The queue for the call. If you specify a queue, the phone displayed
4514
- # for caller ID is the phone number specified in the queue. If you do
4515
- # not specify a queue, the queue defined in the contact flow is used.
4516
- # If you do not specify a queue, you must specify a source phone
4517
- # number.
5698
+ # @!attribute [rw] queue_id
5699
+ # The queue for the call. If you specify a queue, the phone displayed
5700
+ # for caller ID is the phone number specified in the queue. If you do
5701
+ # not specify a queue, the queue defined in the contact flow is used.
5702
+ # If you do not specify a queue, you must specify a source phone
5703
+ # number.
5704
+ # @return [String]
5705
+ #
5706
+ # @!attribute [rw] attributes
5707
+ # A custom key-value pair using an attribute map. The attributes are
5708
+ # standard Amazon Connect attributes, and can be accessed in contact
5709
+ # flows just like any other contact attributes.
5710
+ #
5711
+ # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
5712
+ # contact. Attribute keys can include only alphanumeric, dash, and
5713
+ # underscore characters.
5714
+ # @return [Hash<String,String>]
5715
+ #
5716
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
5717
+ #
5718
+ class StartOutboundVoiceContactRequest < Struct.new(
5719
+ :destination_phone_number,
5720
+ :contact_flow_id,
5721
+ :instance_id,
5722
+ :client_token,
5723
+ :source_phone_number,
5724
+ :queue_id,
5725
+ :attributes)
5726
+ SENSITIVE = []
5727
+ include Aws::Structure
5728
+ end
5729
+
5730
+ # @!attribute [rw] contact_id
5731
+ # The identifier of this contact within the Amazon Connect instance.
5732
+ # @return [String]
5733
+ #
5734
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactResponse AWS API Documentation
5735
+ #
5736
+ class StartOutboundVoiceContactResponse < Struct.new(
5737
+ :contact_id)
5738
+ SENSITIVE = []
5739
+ include Aws::Structure
5740
+ end
5741
+
5742
+ # @note When making an API call, you may pass StartTaskContactRequest
5743
+ # data as a hash:
5744
+ #
5745
+ # {
5746
+ # instance_id: "InstanceId", # required
5747
+ # previous_contact_id: "ContactId",
5748
+ # contact_flow_id: "ContactFlowId", # required
5749
+ # attributes: {
5750
+ # "AttributeName" => "AttributeValue",
5751
+ # },
5752
+ # name: "Name", # required
5753
+ # references: {
5754
+ # "ReferenceKey" => {
5755
+ # value: "ReferenceValue", # required
5756
+ # type: "URL", # required, accepts URL
5757
+ # },
5758
+ # },
5759
+ # description: "Description",
5760
+ # client_token: "ClientToken",
5761
+ # }
5762
+ #
5763
+ # @!attribute [rw] instance_id
5764
+ # The identifier of the Amazon Connect instance.
5765
+ # @return [String]
5766
+ #
5767
+ # @!attribute [rw] previous_contact_id
5768
+ # The identifier of the previous chat, voice, or task contact.
5769
+ # @return [String]
5770
+ #
5771
+ # @!attribute [rw] contact_flow_id
5772
+ # The identifier of the contact flow for initiating the tasks. To see
5773
+ # the ContactFlowId in the Amazon Connect console user interface, on
5774
+ # the navigation menu go to **Routing**, **Contact Flows**. Choose the
5775
+ # contact flow. On the contact flow page, under the name of the
5776
+ # contact flow, choose **Show additional flow information**. The
5777
+ # ContactFlowId is the last part of the ARN, shown here in bold:
5778
+ #
5779
+ # arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
4518
5780
  # @return [String]
4519
5781
  #
4520
5782
  # @!attribute [rw] attributes
@@ -4527,16 +5789,40 @@ module Aws::Connect
4527
5789
  # underscore characters.
4528
5790
  # @return [Hash<String,String>]
4529
5791
  #
4530
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
5792
+ # @!attribute [rw] name
5793
+ # The name of a task that is shown to an agent in the Contact Control
5794
+ # Panel (CCP).
5795
+ # @return [String]
4531
5796
  #
4532
- class StartOutboundVoiceContactRequest < Struct.new(
4533
- :destination_phone_number,
4534
- :contact_flow_id,
5797
+ # @!attribute [rw] references
5798
+ # A formatted URL that is shown to an agent in the Contact Control
5799
+ # Panel (CCP).
5800
+ # @return [Hash<String,Types::Reference>]
5801
+ #
5802
+ # @!attribute [rw] description
5803
+ # A description of the task that is shown to an agent in the Contact
5804
+ # Control Panel (CCP).
5805
+ # @return [String]
5806
+ #
5807
+ # @!attribute [rw] client_token
5808
+ # A unique, case-sensitive identifier that you provide to ensure the
5809
+ # idempotency of the request.
5810
+ #
5811
+ # **A suitable default value is auto-generated.** You should normally
5812
+ # not need to pass this option.
5813
+ # @return [String]
5814
+ #
5815
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
5816
+ #
5817
+ class StartTaskContactRequest < Struct.new(
4535
5818
  :instance_id,
4536
- :client_token,
4537
- :source_phone_number,
4538
- :queue_id,
4539
- :attributes)
5819
+ :previous_contact_id,
5820
+ :contact_flow_id,
5821
+ :attributes,
5822
+ :name,
5823
+ :references,
5824
+ :description,
5825
+ :client_token)
4540
5826
  SENSITIVE = []
4541
5827
  include Aws::Structure
4542
5828
  end
@@ -4545,9 +5831,9 @@ module Aws::Connect
4545
5831
  # The identifier of this contact within the Amazon Connect instance.
4546
5832
  # @return [String]
4547
5833
  #
4548
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactResponse AWS API Documentation
5834
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactResponse AWS API Documentation
4549
5835
  #
4550
- class StartOutboundVoiceContactResponse < Struct.new(
5836
+ class StartTaskContactResponse < Struct.new(
4551
5837
  :contact_id)
4552
5838
  SENSITIVE = []
4553
5839
  include Aws::Structure
@@ -4959,6 +6245,253 @@ module Aws::Connect
4959
6245
  include Aws::Structure
4960
6246
  end
4961
6247
 
6248
+ # @note When making an API call, you may pass UpdateQueueHoursOfOperationRequest
6249
+ # data as a hash:
6250
+ #
6251
+ # {
6252
+ # instance_id: "InstanceId", # required
6253
+ # queue_id: "QueueId", # required
6254
+ # hours_of_operation_id: "HoursOfOperationId", # required
6255
+ # }
6256
+ #
6257
+ # @!attribute [rw] instance_id
6258
+ # The identifier of the Amazon Connect instance.
6259
+ # @return [String]
6260
+ #
6261
+ # @!attribute [rw] queue_id
6262
+ # The identifier for the queue.
6263
+ # @return [String]
6264
+ #
6265
+ # @!attribute [rw] hours_of_operation_id
6266
+ # The identifier for the hours of operation.
6267
+ # @return [String]
6268
+ #
6269
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueHoursOfOperationRequest AWS API Documentation
6270
+ #
6271
+ class UpdateQueueHoursOfOperationRequest < Struct.new(
6272
+ :instance_id,
6273
+ :queue_id,
6274
+ :hours_of_operation_id)
6275
+ SENSITIVE = []
6276
+ include Aws::Structure
6277
+ end
6278
+
6279
+ # @note When making an API call, you may pass UpdateQueueMaxContactsRequest
6280
+ # data as a hash:
6281
+ #
6282
+ # {
6283
+ # instance_id: "InstanceId", # required
6284
+ # queue_id: "QueueId", # required
6285
+ # max_contacts: 1, # required
6286
+ # }
6287
+ #
6288
+ # @!attribute [rw] instance_id
6289
+ # The identifier of the Amazon Connect instance.
6290
+ # @return [String]
6291
+ #
6292
+ # @!attribute [rw] queue_id
6293
+ # The identifier for the queue.
6294
+ # @return [String]
6295
+ #
6296
+ # @!attribute [rw] max_contacts
6297
+ # The maximum number of contacts that can be in the queue before it is
6298
+ # considered full.
6299
+ # @return [Integer]
6300
+ #
6301
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueMaxContactsRequest AWS API Documentation
6302
+ #
6303
+ class UpdateQueueMaxContactsRequest < Struct.new(
6304
+ :instance_id,
6305
+ :queue_id,
6306
+ :max_contacts)
6307
+ SENSITIVE = []
6308
+ include Aws::Structure
6309
+ end
6310
+
6311
+ # @note When making an API call, you may pass UpdateQueueNameRequest
6312
+ # data as a hash:
6313
+ #
6314
+ # {
6315
+ # instance_id: "InstanceId", # required
6316
+ # queue_id: "QueueId", # required
6317
+ # name: "CommonNameLength127",
6318
+ # description: "QueueDescription",
6319
+ # }
6320
+ #
6321
+ # @!attribute [rw] instance_id
6322
+ # The identifier of the Amazon Connect instance.
6323
+ # @return [String]
6324
+ #
6325
+ # @!attribute [rw] queue_id
6326
+ # The identifier for the queue.
6327
+ # @return [String]
6328
+ #
6329
+ # @!attribute [rw] name
6330
+ # The name of the queue.
6331
+ # @return [String]
6332
+ #
6333
+ # @!attribute [rw] description
6334
+ # The description of the queue.
6335
+ # @return [String]
6336
+ #
6337
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueNameRequest AWS API Documentation
6338
+ #
6339
+ class UpdateQueueNameRequest < Struct.new(
6340
+ :instance_id,
6341
+ :queue_id,
6342
+ :name,
6343
+ :description)
6344
+ SENSITIVE = []
6345
+ include Aws::Structure
6346
+ end
6347
+
6348
+ # @note When making an API call, you may pass UpdateQueueOutboundCallerConfigRequest
6349
+ # data as a hash:
6350
+ #
6351
+ # {
6352
+ # instance_id: "InstanceId", # required
6353
+ # queue_id: "QueueId", # required
6354
+ # outbound_caller_config: { # required
6355
+ # outbound_caller_id_name: "OutboundCallerIdName",
6356
+ # outbound_caller_id_number_id: "PhoneNumberId",
6357
+ # outbound_flow_id: "ContactFlowId",
6358
+ # },
6359
+ # }
6360
+ #
6361
+ # @!attribute [rw] instance_id
6362
+ # The identifier of the Amazon Connect instance.
6363
+ # @return [String]
6364
+ #
6365
+ # @!attribute [rw] queue_id
6366
+ # The identifier for the queue.
6367
+ # @return [String]
6368
+ #
6369
+ # @!attribute [rw] outbound_caller_config
6370
+ # The outbound caller ID name, number, and outbound whisper flow.
6371
+ # @return [Types::OutboundCallerConfig]
6372
+ #
6373
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundCallerConfigRequest AWS API Documentation
6374
+ #
6375
+ class UpdateQueueOutboundCallerConfigRequest < Struct.new(
6376
+ :instance_id,
6377
+ :queue_id,
6378
+ :outbound_caller_config)
6379
+ SENSITIVE = []
6380
+ include Aws::Structure
6381
+ end
6382
+
6383
+ # @note When making an API call, you may pass UpdateQueueStatusRequest
6384
+ # data as a hash:
6385
+ #
6386
+ # {
6387
+ # instance_id: "InstanceId", # required
6388
+ # queue_id: "QueueId", # required
6389
+ # status: "ENABLED", # required, accepts ENABLED, DISABLED
6390
+ # }
6391
+ #
6392
+ # @!attribute [rw] instance_id
6393
+ # The identifier of the Amazon Connect instance.
6394
+ # @return [String]
6395
+ #
6396
+ # @!attribute [rw] queue_id
6397
+ # The identifier for the queue.
6398
+ # @return [String]
6399
+ #
6400
+ # @!attribute [rw] status
6401
+ # The status of the queue.
6402
+ # @return [String]
6403
+ #
6404
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueStatusRequest AWS API Documentation
6405
+ #
6406
+ class UpdateQueueStatusRequest < Struct.new(
6407
+ :instance_id,
6408
+ :queue_id,
6409
+ :status)
6410
+ SENSITIVE = []
6411
+ include Aws::Structure
6412
+ end
6413
+
6414
+ # @note When making an API call, you may pass UpdateQuickConnectConfigRequest
6415
+ # data as a hash:
6416
+ #
6417
+ # {
6418
+ # instance_id: "InstanceId", # required
6419
+ # quick_connect_id: "QuickConnectId", # required
6420
+ # quick_connect_config: { # required
6421
+ # quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
6422
+ # user_config: {
6423
+ # user_id: "UserId", # required
6424
+ # contact_flow_id: "ContactFlowId", # required
6425
+ # },
6426
+ # queue_config: {
6427
+ # queue_id: "QueueId", # required
6428
+ # contact_flow_id: "ContactFlowId", # required
6429
+ # },
6430
+ # phone_config: {
6431
+ # phone_number: "PhoneNumber", # required
6432
+ # },
6433
+ # },
6434
+ # }
6435
+ #
6436
+ # @!attribute [rw] instance_id
6437
+ # The identifier of the Amazon Connect instance.
6438
+ # @return [String]
6439
+ #
6440
+ # @!attribute [rw] quick_connect_id
6441
+ # The identifier for the quick connect.
6442
+ # @return [String]
6443
+ #
6444
+ # @!attribute [rw] quick_connect_config
6445
+ # Information about the configuration settings for the quick connect.
6446
+ # @return [Types::QuickConnectConfig]
6447
+ #
6448
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectConfigRequest AWS API Documentation
6449
+ #
6450
+ class UpdateQuickConnectConfigRequest < Struct.new(
6451
+ :instance_id,
6452
+ :quick_connect_id,
6453
+ :quick_connect_config)
6454
+ SENSITIVE = []
6455
+ include Aws::Structure
6456
+ end
6457
+
6458
+ # @note When making an API call, you may pass UpdateQuickConnectNameRequest
6459
+ # data as a hash:
6460
+ #
6461
+ # {
6462
+ # instance_id: "InstanceId", # required
6463
+ # quick_connect_id: "QuickConnectId", # required
6464
+ # name: "QuickConnectName",
6465
+ # description: "QuickConnectDescription",
6466
+ # }
6467
+ #
6468
+ # @!attribute [rw] instance_id
6469
+ # The identifier of the Amazon Connect instance.
6470
+ # @return [String]
6471
+ #
6472
+ # @!attribute [rw] quick_connect_id
6473
+ # The identifier for the quick connect.
6474
+ # @return [String]
6475
+ #
6476
+ # @!attribute [rw] name
6477
+ # The name of the quick connect.
6478
+ # @return [String]
6479
+ #
6480
+ # @!attribute [rw] description
6481
+ # The description of the quick connect.
6482
+ # @return [String]
6483
+ #
6484
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectNameRequest AWS API Documentation
6485
+ #
6486
+ class UpdateQuickConnectNameRequest < Struct.new(
6487
+ :instance_id,
6488
+ :quick_connect_id,
6489
+ :name,
6490
+ :description)
6491
+ SENSITIVE = []
6492
+ include Aws::Structure
6493
+ end
6494
+
4962
6495
  # @note When making an API call, you may pass UpdateRoutingProfileConcurrencyRequest
4963
6496
  # data as a hash:
4964
6497
  #
@@ -4967,7 +6500,7 @@ module Aws::Connect
4967
6500
  # routing_profile_id: "RoutingProfileId", # required
4968
6501
  # media_concurrencies: [ # required
4969
6502
  # {
4970
- # channel: "VOICE", # required, accepts VOICE, CHAT
6503
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
4971
6504
  # concurrency: 1, # required
4972
6505
  # },
4973
6506
  # ],
@@ -4982,7 +6515,8 @@ module Aws::Connect
4982
6515
  # @return [String]
4983
6516
  #
4984
6517
  # @!attribute [rw] media_concurrencies
4985
- # The channels agents can handle in the Contact Control Panel (CCP).
6518
+ # The channels that agents can handle in the Contact Control Panel
6519
+ # (CCP).
4986
6520
  # @return [Array<Types::MediaConcurrency>]
4987
6521
  #
4988
6522
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrencyRequest AWS API Documentation
@@ -5075,7 +6609,7 @@ module Aws::Connect
5075
6609
  # {
5076
6610
  # queue_reference: { # required
5077
6611
  # queue_id: "QueueId", # required
5078
- # channel: "VOICE", # required, accepts VOICE, CHAT
6612
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
5079
6613
  # },
5080
6614
  # priority: 1, # required
5081
6615
  # delay: 1, # required
@@ -5092,7 +6626,9 @@ module Aws::Connect
5092
6626
  # @return [String]
5093
6627
  #
5094
6628
  # @!attribute [rw] queue_configs
5095
- # The queues to be updated for this routing profile.
6629
+ # The queues to be updated for this routing profile. Queues must first
6630
+ # be associated to the routing profile. You can do this using
6631
+ # AssociateRoutingProfileQueues.
5096
6632
  # @return [Array<Types::RoutingProfileQueueConfig>]
5097
6633
  #
5098
6634
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueuesRequest AWS API Documentation
@@ -5342,6 +6878,32 @@ module Aws::Connect
5342
6878
  include Aws::Structure
5343
6879
  end
5344
6880
 
6881
+ # Contains the use case.
6882
+ #
6883
+ # @!attribute [rw] use_case_id
6884
+ # The identifier for the use case.
6885
+ # @return [String]
6886
+ #
6887
+ # @!attribute [rw] use_case_arn
6888
+ # The Amazon Resource Name (ARN) for the use case.
6889
+ # @return [String]
6890
+ #
6891
+ # @!attribute [rw] use_case_type
6892
+ # The type of use case to associate to the AppIntegration association.
6893
+ # Each AppIntegration association can have only one of each use case
6894
+ # type.
6895
+ # @return [String]
6896
+ #
6897
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UseCase AWS API Documentation
6898
+ #
6899
+ class UseCase < Struct.new(
6900
+ :use_case_id,
6901
+ :use_case_arn,
6902
+ :use_case_type)
6903
+ SENSITIVE = []
6904
+ include Aws::Structure
6905
+ end
6906
+
5345
6907
  # Contains information about a user account for a Amazon Connect
5346
6908
  # instance.
5347
6909
  #
@@ -5493,6 +7055,34 @@ module Aws::Connect
5493
7055
  include Aws::Structure
5494
7056
  end
5495
7057
 
7058
+ # Contains information about the quick connect configuration settings
7059
+ # for a user. The contact flow must be of type Transfer to Agent.
7060
+ #
7061
+ # @note When making an API call, you may pass UserQuickConnectConfig
7062
+ # data as a hash:
7063
+ #
7064
+ # {
7065
+ # user_id: "UserId", # required
7066
+ # contact_flow_id: "ContactFlowId", # required
7067
+ # }
7068
+ #
7069
+ # @!attribute [rw] user_id
7070
+ # The identifier of the user.
7071
+ # @return [String]
7072
+ #
7073
+ # @!attribute [rw] contact_flow_id
7074
+ # The identifier of the contact flow.
7075
+ # @return [String]
7076
+ #
7077
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserQuickConnectConfig AWS API Documentation
7078
+ #
7079
+ class UserQuickConnectConfig < Struct.new(
7080
+ :user_id,
7081
+ :contact_flow_id)
7082
+ SENSITIVE = []
7083
+ include Aws::Structure
7084
+ end
7085
+
5496
7086
  # Contains summary information about a user.
5497
7087
  #
5498
7088
  # @!attribute [rw] id