aws-sdk-connect 1.36.0 → 1.41.0

data/lib/aws-sdk-connect/types.rb

@@ -158,6 +158,37 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass AssociateQueueQuickConnectsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         quick_connect_ids: ["QuickConnectId"], # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_ids
+    #   The quick connects to associate with this queue.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateQueueQuickConnectsRequest AWS API Documentation
+    #
+    class AssociateQueueQuickConnectsRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :quick_connect_ids)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass AssociateRoutingProfileQueuesRequest
     #   data as a hash:
     #
@@ -168,7 +199,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -266,7 +297,7 @@ module Aws::Connect
     #       }
     #
     # @!attribute [rw] content_type
-    #   The type of the content. Supported types are text/plain.
+    #   The type of the content. Supported types are text and plain.
     #   @return [String]
     #
     # @!attribute [rw] content
@@ -498,11 +529,11 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] inbound_calls_enabled
-    #   Whether your contact center handles incoming contacts.
+    #   Your contact center handles incoming contacts.
     #   @return [Boolean]
     #
     # @!attribute [rw] outbound_calls_enabled
-    #   Whether your contact center allows outbound calls.
+    #   Your contact center allows outbound calls.
     #   @return [Boolean]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstanceRequest AWS API Documentation
@@ -535,6 +566,232 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateIntegrationAssociationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_type: "EVENT", # required, accepts EVENT
+    #         integration_arn: "ARN", # required
+    #         source_application_url: "URI", # required
+    #         source_application_name: "SourceApplicationName", # required
+    #         source_type: "SALESFORCE", # required, accepts SALESFORCE, ZENDESK
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_type
+    #   The type of information to be ingested.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_arn
+    #   The Amazon Resource Name (ARN) of the integration.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_url
+    #   The URL for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_name
+    #   The name of the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_type
+    #   The type of the data source.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
+    #
+    class CreateIntegrationAssociationRequest < Struct.new(
+      :instance_id,
+      :integration_type,
+      :integration_arn,
+      :source_application_url,
+      :source_application_name,
+      :source_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the association.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_arn
+    #   The Amazon Resource Name (ARN) for the association.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationResponse AWS API Documentation
+    #
+    class CreateIntegrationAssociationResponse < Struct.new(
+      :integration_association_id,
+      :integration_association_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateQueueRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "CommonNameLength127", # required
+    #         description: "QueueDescription",
+    #         outbound_caller_config: {
+    #           outbound_caller_id_name: "OutboundCallerIdName",
+    #           outbound_caller_id_number_id: "PhoneNumberId",
+    #           outbound_flow_id: "ContactFlowId",
+    #         },
+    #         hours_of_operation_id: "HoursOfOperationId", # required
+    #         max_contacts: 1,
+    #         quick_connect_ids: ["QuickConnectId"],
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_caller_config
+    #   The outbound caller ID name, number, and outbound whisper flow.
+    #   @return [Types::OutboundCallerConfig]
+    #
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_contacts
+    #   The maximum number of contacts that can be in the queue before it is
+    #   considered full.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] quick_connect_ids
+    #   The quick connects available to agents who are working the queue.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
+    #
+    class CreateQueueRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :outbound_caller_config,
+      :hours_of_operation_id,
+      :max_contacts,
+      :quick_connect_ids,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] queue_arn
+    #   The Amazon Resource Name (ARN) of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueResponse AWS API Documentation
+    #
+    class CreateQueueResponse < Struct.new(
+      :queue_arn,
+      :queue_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateQuickConnectRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "QuickConnectName", # required
+    #         description: "QuickConnectDescription",
+    #         quick_connect_config: { # required
+    #           quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
+    #           user_config: {
+    #             user_id: "UserId", # required
+    #             contact_flow_id: "ContactFlowId", # required
+    #           },
+    #           queue_config: {
+    #             queue_id: "QueueId", # required
+    #             contact_flow_id: "ContactFlowId", # required
+    #           },
+    #           phone_config: {
+    #             phone_number: "PhoneNumber", # required
+    #           },
+    #         },
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_config
+    #   Configuration settings for the quick connect.
+    #   @return [Types::QuickConnectConfig]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
+    #
+    class CreateQuickConnectRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :quick_connect_config,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] quick_connect_arn
+    #   The Amazon Resource Name (ARN) for the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectResponse AWS API Documentation
+    #
+    class CreateQuickConnectResponse < Struct.new(
+      :quick_connect_arn,
+      :quick_connect_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateRoutingProfileRequest
     #   data as a hash:
     #
@@ -547,7 +804,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -555,7 +812,7 @@ module Aws::Connect
     #         ],
     #         media_concurrencies: [ # required
     #           {
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             concurrency: 1, # required
     #           },
     #         ],
@@ -584,12 +841,12 @@ module Aws::Connect
     #
     # @!attribute [rw] queue_configs
     #   The inbound queues associated with the routing profile. If no queue
-    #   is added, the agent can only make outbound calls.
+    #   is added, the agent can make only outbound calls.
     #   @return [Array<Types::RoutingProfileQueueConfig>]
     #
     # @!attribute [rw] media_concurrencies
-    #   The channels agents can handle in the Contact Control Panel (CCP)
-    #   for this routing profile.
+    #   The channels that agents can handle in the Contact Control Panel
+    #   (CCP) for this routing profile.
     #   @return [Array<Types::MediaConcurrency>]
     #
     # @!attribute [rw] tags
@@ -627,6 +884,56 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateUseCaseRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         use_case_type: "RULES_EVALUATION", # required, accepts RULES_EVALUATION
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_type
+    #   The type of use case to associate to the AppIntegration association.
+    #   Each AppIntegration association can have only one of each use case
+    #   type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
+    #
+    class CreateUseCaseRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :use_case_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] use_case_id
+    #   The identifier of the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_arn
+    #   The Amazon Resource Name (ARN) for the use case.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseResponse AWS API Documentation
+    #
+    class CreateUseCaseResponse < Struct.new(
+      :use_case_id,
+      :use_case_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateUserHierarchyGroupRequest
     #   data as a hash:
     #
@@ -916,6 +1223,87 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteIntegrationAssociationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteIntegrationAssociationRequest AWS API Documentation
+    #
+    class DeleteIntegrationAssociationRequest < Struct.new(
+      :instance_id,
+      :integration_association_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DeleteQuickConnectRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         quick_connect_id: "QuickConnectId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteQuickConnectRequest AWS API Documentation
+    #
+    class DeleteQuickConnectRequest < Struct.new(
+      :instance_id,
+      :quick_connect_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DeleteUseCaseRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         use_case_id: "UseCaseId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_id
+    #   The identifier for the use case.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUseCaseRequest AWS API Documentation
+    #
+    class DeleteUseCaseRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :use_case_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteUserHierarchyGroupRequest
     #   data as a hash:
     #
@@ -1003,6 +1391,43 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeHoursOfOperationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         hours_of_operation_id: "HoursOfOperationId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperationRequest AWS API Documentation
+    #
+    class DescribeHoursOfOperationRequest < Struct.new(
+      :instance_id,
+      :hours_of_operation_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hours_of_operation
+    #   The hours of operation.
+    #   @return [Types::HoursOfOperation]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperationResponse AWS API Documentation
+    #
+    class DescribeHoursOfOperationResponse < Struct.new(
+      :hours_of_operation)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeInstanceAttributeRequest
     #   data as a hash:
     #
@@ -1115,6 +1540,80 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeQueueRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueueRequest AWS API Documentation
+    #
+    class DescribeQueueRequest < Struct.new(
+      :instance_id,
+      :queue_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] queue
+    #   The name of the queue.
+    #   @return [Types::Queue]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueueResponse AWS API Documentation
+    #
+    class DescribeQueueResponse < Struct.new(
+      :queue)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeQuickConnectRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         quick_connect_id: "QuickConnectId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQuickConnectRequest AWS API Documentation
+    #
+    class DescribeQuickConnectRequest < Struct.new(
+      :instance_id,
+      :quick_connect_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] quick_connect
+    #   Information about the quick connect.
+    #   @return [Types::QuickConnect]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQuickConnectResponse AWS API Documentation
+    #
+    class DescribeQuickConnectResponse < Struct.new(
+      :quick_connect)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeRoutingProfileRequest
     #   data as a hash:
     #
@@ -1260,7 +1759,7 @@ module Aws::Connect
     # Outbound calls to the destination number are not allowed.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the outbound calls.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DestinationNotAllowedException AWS API Documentation
@@ -1404,6 +1903,37 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DisassociateQueueQuickConnectsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         quick_connect_ids: ["QuickConnectId"], # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_ids
+    #   The quick connects to disassociate from the queue.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateQueueQuickConnectsRequest AWS API Documentation
+    #
+    class DisassociateQueueQuickConnectsRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :quick_connect_ids)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DisassociateRoutingProfileQueuesRequest
     #   data as a hash:
     #
@@ -1413,7 +1943,7 @@ module Aws::Connect
     #         queue_references: [ # required
     #           {
     #             queue_id: "QueueId", # required
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #           },
     #         ],
     #       }
@@ -1513,7 +2043,7 @@ module Aws::Connect
     #
     #       {
     #         queues: ["QueueId"],
-    #         channels: ["VOICE"], # accepts VOICE, CHAT
+    #         channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #       }
     #
     # @!attribute [rw] queues
@@ -1578,7 +2108,7 @@ module Aws::Connect
     #         instance_id: "InstanceId", # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE, CHAT
+    #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         current_metrics: [ # required
@@ -1599,16 +2129,16 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
-    #   `CHAT` channels are supported.
+    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
+    #   TASK channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
     #   The grouping applied to the metrics returned. For example, when
     #   grouped by `QUEUE`, the metrics returned apply to each queue rather
     #   than aggregated for all queues. If you group by `CHANNEL`, you
-    #   should include a Channels filter. Both `VOICE` and `CHAT` channels
-    #   are supported.
+    #   should include a Channels filter. VOICE, CHAT, and TASK channels are
+    #   supported.
     #
     #   If no `Grouping` is included in the request, a summary of metrics is
     #   returned.
@@ -1735,7 +2265,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataRequest AWS API Documentation
@@ -1819,7 +2349,7 @@ module Aws::Connect
     #         end_time: Time.now, # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE, CHAT
+    #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         historical_metrics: [ # required
@@ -1866,8 +2396,8 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
-    #   `CHAT` channels are supported.
+    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
+    #   TASK channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
@@ -2054,7 +2584,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataRequest AWS API Documentation
@@ -2381,30 +2911,98 @@ module Aws::Connect
     #   The value of the metric.
     #   @return [Float]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricData AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricData AWS API Documentation
+    #
+    class HistoricalMetricData < Struct.new(
+      :metric,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the historical metrics retrieved.
+    #
+    # @!attribute [rw] dimensions
+    #   The dimension for the metrics.
+    #   @return [Types::Dimensions]
+    #
+    # @!attribute [rw] collections
+    #   The set of metrics.
+    #   @return [Array<Types::HistoricalMetricData>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricResult AWS API Documentation
+    #
+    class HistoricalMetricResult < Struct.new(
+      :dimensions,
+      :collections)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about of the hours of operation.
+    #
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] hours_of_operation_arn
+    #   The Amazon Resource Name (ARN) for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] time_zone
+    #   The time zone for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] config
+    #   Configuration information for the hours of operation.
+    #   @return [Array<Types::HoursOfOperationConfig>]
     #
-    class HistoricalMetricData < Struct.new(
-      :metric,
-      :value)
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperation AWS API Documentation
+    #
+    class HoursOfOperation < Struct.new(
+      :hours_of_operation_id,
+      :hours_of_operation_arn,
+      :name,
+      :description,
+      :time_zone,
+      :config,
+      :tags)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # Contains information about the historical metrics retrieved.
+    # Contains information about the hours of operation.
     #
-    # @!attribute [rw] dimensions
-    #   The dimension for the metrics.
-    #   @return [Types::Dimensions]
+    # @!attribute [rw] day
+    #   The day that the hours of operation applies to.
+    #   @return [String]
     #
-    # @!attribute [rw] collections
-    #   The set of metrics.
-    #   @return [Array<Types::HistoricalMetricData>]
+    # @!attribute [rw] start_time
+    #   The start time that your contact center is open.
+    #   @return [Types::HoursOfOperationTimeSlice]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetricResult AWS API Documentation
+    # @!attribute [rw] end_time
+    #   The end time that your contact center is closes.
+    #   @return [Types::HoursOfOperationTimeSlice]
     #
-    class HistoricalMetricResult < Struct.new(
-      :dimensions,
-      :collections)
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationConfig AWS API Documentation
+    #
+    class HoursOfOperationConfig < Struct.new(
+      :day,
+      :start_time,
+      :end_time)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2434,6 +3032,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The start time or end time for an hours of operation.
+    #
+    # @!attribute [rw] hours
+    #   The hours.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] minutes
+    #   The minutes.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationTimeSlice AWS API Documentation
+    #
+    class HoursOfOperationTimeSlice < Struct.new(
+      :hours,
+      :minutes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -2549,7 +3166,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] s3_config
-    #   The S3 configuration.
+    #   The S3 bucket configuration.
     #   @return [Types::S3Config]
     #
     # @!attribute [rw] kinesis_video_stream_config
@@ -2631,7 +3248,57 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Request processing failed due to an error or failure with the service.
+    # Contains summary information about the associated AppIntegrations.
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_arn
+    #   The Amazon Resource Name (ARN) for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_type
+    #   The integration type.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_arn
+    #   The Amazon Resource Name (ARN) for the AppIntegration.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_url
+    #   The URL for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_name
+    #   The user-provided, friendly name for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_type
+    #   The name of the source.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IntegrationAssociationSummary AWS API Documentation
+    #
+    class IntegrationAssociationSummary < Struct.new(
+      :integration_association_id,
+      :integration_association_arn,
+      :instance_id,
+      :integration_type,
+      :integration_arn,
+      :source_application_url,
+      :source_application_name,
+      :source_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Request processing failed because of an error or failure with the
+    # service.
     #
     # @!attribute [rw] message
     #   The message.
@@ -2662,7 +3329,7 @@ module Aws::Connect
     # One or more of the specified parameters are not valid.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the parameters.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidParameterException AWS API Documentation
@@ -2676,7 +3343,7 @@ module Aws::Connect
     # The request is not valid.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the request.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidRequestException AWS API Documentation
@@ -2687,7 +3354,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Configuration information of a Kinesis Firehose delivery stream.
+    # Configuration information of a Kinesis Data Firehose delivery stream.
     #
     # @note When making an API call, you may pass KinesisFirehoseConfig
     #   data as a hash:
@@ -2785,7 +3452,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] lex_region
-    #   The Region the Amazon Lex bot was created in.
+    #   The Region that the Amazon Lex bot was created in.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LexBot AWS API Documentation
@@ -2800,7 +3467,7 @@ module Aws::Connect
     # The allowed limit for the resource has been exceeded.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the limit.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LimitExceededException AWS API Documentation
@@ -2831,7 +3498,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListApprovedOriginsRequest AWS API Documentation
@@ -2887,7 +3554,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsRequest AWS API Documentation
@@ -2939,7 +3606,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
@@ -2990,7 +3657,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesRequest AWS API Documentation
@@ -3046,7 +3713,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceStorageConfigsRequest AWS API Documentation
@@ -3093,7 +3760,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstancesRequest AWS API Documentation
@@ -3123,6 +3790,57 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListIntegrationAssociationsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsRequest AWS API Documentation
+    #
+    class ListIntegrationAssociationsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] integration_association_summary_list
+    #   The AppIntegration associations.
+    #   @return [Array<Types::IntegrationAssociationSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsResponse AWS API Documentation
+    #
+    class ListIntegrationAssociationsResponse < Struct.new(
+      :integration_association_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListLambdaFunctionsRequest
     #   data as a hash:
     #
@@ -3143,7 +3861,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLambdaFunctionsRequest AWS API Documentation
@@ -3194,7 +3912,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLexBotsRequest AWS API Documentation
@@ -3208,7 +3926,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] lex_bots
-    #   The the names and regions of the Amazon Lex bots associated with the
+    #   The names and Regions of the Amazon Lex bots associated with the
     #   specified instance.
     #   @return [Array<Types::LexBot>]
     #
@@ -3256,7 +3974,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
@@ -3340,6 +4058,63 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListQueueQuickConnectsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnectsRequest AWS API Documentation
+    #
+    class ListQueueQuickConnectsRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_summary_list
+    #   Information about the quick connects.
+    #   @return [Array<Types::QuickConnectSummary>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnectsResponse AWS API Documentation
+    #
+    class ListQueueQuickConnectsResponse < Struct.new(
+      :next_token,
+      :quick_connect_summary_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListQueuesRequest
     #   data as a hash:
     #
@@ -3365,7 +4140,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
@@ -3397,6 +4172,66 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListQuickConnectsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #         quick_connect_types: ["USER"], # accepts USER, QUEUE, PHONE_NUMBER
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] quick_connect_types
+    #   The type of quick connect. In the Amazon Connect console, when you
+    #   create a quick connect, you are prompted to assign one of the
+    #   following types: Agent (USER), External (PHONE\_NUMBER), or Queue
+    #   (QUEUE).
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQuickConnectsRequest AWS API Documentation
+    #
+    class ListQuickConnectsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :quick_connect_types)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] quick_connect_summary_list
+    #   Information about the quick connects.
+    #   @return [Array<Types::QuickConnectSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQuickConnectsResponse AWS API Documentation
+    #
+    class ListQuickConnectsResponse < Struct.new(
+      :quick_connect_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListRoutingProfileQueuesRequest
     #   data as a hash:
     #
@@ -3422,7 +4257,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesRequest AWS API Documentation
@@ -3474,7 +4309,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfilesRequest AWS API Documentation
@@ -3525,7 +4360,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityKeysRequest AWS API Documentation
@@ -3576,7 +4411,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilesRequest AWS API Documentation
@@ -3618,22 +4453,82 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the resource.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceRequest AWS API Documentation
+    #
+    class ListTagsForResourceRequest < Struct.new(
+      :resource_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] tags
+    #   Information about the tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceResponse AWS API Documentation
+    #
+    class ListTagsForResourceResponse < Struct.new(
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Provides summary information about the use cases for the specified
+    # Amazon Connect AppIntegration association.
+    #
+    # @note When making an API call, you may pass ListUseCasesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the integration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesRequest AWS API Documentation
     #
-    class ListTagsForResourceRequest < Struct.new(
-      :resource_arn)
+    class ListUseCasesRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :next_token,
+      :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] tags
-    #   Information about the tags.
-    #   @return [Hash<String,String>]
+    # @!attribute [rw] use_case_summary_list
+    #   The use cases.
+    #   @return [Array<Types::UseCase>]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceResponse AWS API Documentation
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
     #
-    class ListTagsForResourceResponse < Struct.new(
-      :tags)
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesResponse AWS API Documentation
+    #
+    class ListUseCasesResponse < Struct.new(
+      :use_case_summary_list,
+      :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3658,7 +4553,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserHierarchyGroupsRequest AWS API Documentation
@@ -3709,7 +4604,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUsersRequest AWS API Documentation
@@ -3747,7 +4642,7 @@ module Aws::Connect
     #   data as a hash:
     #
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         concurrency: 1, # required
     #       }
     #
@@ -3770,10 +4665,43 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The outbound caller ID name, number, and outbound whisper flow.
+    #
+    # @note When making an API call, you may pass OutboundCallerConfig
+    #   data as a hash:
+    #
+    #       {
+    #         outbound_caller_id_name: "OutboundCallerIdName",
+    #         outbound_caller_id_number_id: "PhoneNumberId",
+    #         outbound_flow_id: "ContactFlowId",
+    #       }
+    #
+    # @!attribute [rw] outbound_caller_id_name
+    #   The caller ID name.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_caller_id_number_id
+    #   The caller ID number.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_flow_id
+    #   The outbound whisper flow to be used during an outbound call.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundCallerConfig AWS API Documentation
+    #
+    class OutboundCallerConfig < Struct.new(
+      :outbound_caller_id_name,
+      :outbound_caller_id_number_id,
+      :outbound_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact is not permitted.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the contact.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundContactNotPermittedException AWS API Documentation
@@ -3805,6 +4733,27 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a phone number for a quick connect.
+    #
+    # @note When making an API call, you may pass PhoneNumberQuickConnectConfig
+    #   data as a hash:
+    #
+    #       {
+    #         phone_number: "PhoneNumber", # required
+    #       }
+    #
+    # @!attribute [rw] phone_number
+    #   The phone number in E.164 format.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PhoneNumberQuickConnectConfig AWS API Documentation
+    #
+    class PhoneNumberQuickConnectConfig < Struct.new(
+      :phone_number)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains summary information about a phone number for a contact
     # center.
     #
@@ -3878,6 +4827,89 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a queue.
+    #
+    # @!attribute [rw] name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_arn
+    #   The Amazon Resource Name (ARN) for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_caller_config
+    #   The outbound caller ID name, number, and outbound whisper flow.
+    #   @return [Types::OutboundCallerConfig]
+    #
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_contacts
+    #   The maximum number of contacts that can be in the queue before it is
+    #   considered full.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] status
+    #   The status of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Queue AWS API Documentation
+    #
+    class Queue < Struct.new(
+      :name,
+      :queue_arn,
+      :queue_id,
+      :description,
+      :outbound_caller_config,
+      :hours_of_operation_id,
+      :max_contacts,
+      :status,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about a queue for a quick connect. The contact
+    # flow must be of type Transfer to Queue.
+    #
+    # @note When making an API call, you may pass QueueQuickConnectConfig
+    #   data as a hash:
+    #
+    #       {
+    #         queue_id: "QueueId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #       }
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueQuickConnectConfig AWS API Documentation
+    #
+    class QueueQuickConnectConfig < Struct.new(
+      :queue_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue resource for which metrics are
     # returned.
     #
@@ -3927,6 +4959,159 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a quick connect.
+    #
+    # @!attribute [rw] quick_connect_arn
+    #   The Amazon Resource Name (ARN) of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_config
+    #   Contains information about the quick connect.
+    #   @return [Types::QuickConnectConfig]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnect AWS API Documentation
+    #
+    class QuickConnect < Struct.new(
+      :quick_connect_arn,
+      :quick_connect_id,
+      :name,
+      :description,
+      :quick_connect_config,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains configuration settings for a quick connect.
+    #
+    # @note When making an API call, you may pass QuickConnectConfig
+    #   data as a hash:
+    #
+    #       {
+    #         quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
+    #         user_config: {
+    #           user_id: "UserId", # required
+    #           contact_flow_id: "ContactFlowId", # required
+    #         },
+    #         queue_config: {
+    #           queue_id: "QueueId", # required
+    #           contact_flow_id: "ContactFlowId", # required
+    #         },
+    #         phone_config: {
+    #           phone_number: "PhoneNumber", # required
+    #         },
+    #       }
+    #
+    # @!attribute [rw] quick_connect_type
+    #   The type of quick connect. In the Amazon Connect console, when you
+    #   create a quick connect, you are prompted to assign one of the
+    #   following types: Agent (USER), External (PHONE\_NUMBER), or Queue
+    #   (QUEUE).
+    #   @return [String]
+    #
+    # @!attribute [rw] user_config
+    #   The user configuration. This is required only if QuickConnectType is
+    #   USER.
+    #   @return [Types::UserQuickConnectConfig]
+    #
+    # @!attribute [rw] queue_config
+    #   The queue configuration. This is required only if QuickConnectType
+    #   is QUEUE.
+    #   @return [Types::QueueQuickConnectConfig]
+    #
+    # @!attribute [rw] phone_config
+    #   The phone configuration. This is required only if QuickConnectType
+    #   is PHONE\_NUMBER.
+    #   @return [Types::PhoneNumberQuickConnectConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnectConfig AWS API Documentation
+    #
+    class QuickConnectConfig < Struct.new(
+      :quick_connect_type,
+      :user_config,
+      :queue_config,
+      :phone_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a quick connect.
+    #
+    # @!attribute [rw] id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_type
+    #   The type of quick connect. In the Amazon Connect console, when you
+    #   create a quick connect, you are prompted to assign one of the
+    #   following types: Agent (USER), External (PHONE\_NUMBER), or Queue
+    #   (QUEUE).
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnectSummary AWS API Documentation
+    #
+    class QuickConnectSummary < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :quick_connect_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A link that an agent selects to complete a given task. You can have up
+    # to 4,096 UTF-8 bytes across all references for a contact.
+    #
+    # @note When making an API call, you may pass Reference
+    #   data as a hash:
+    #
+    #       {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL
+    #       }
+    #
+    # @!attribute [rw] value
+    #   A formatted URL that displays to an agent in the Contact Control
+    #   Panel (CCP)
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   A valid URL.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
+    #
+    class Reference < Struct.new(
+      :value,
+      :type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A resource already has that name.
     #
     # @!attribute [rw] message
@@ -3966,7 +5151,7 @@ module Aws::Connect
     # The specified resource was not found.
     #
     # @!attribute [rw] message
-    #   The message.
+    #   The message about the resource.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceNotFoundException AWS API Documentation
@@ -4073,7 +5258,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -4115,7 +5300,7 @@ module Aws::Connect
     # Contains summary information about a routing profile queue.
     #
     # @!attribute [rw] queue_id
-    #   The identifier of the queue.
+    #   The identifier for the queue.
     #   @return [String]
     #
     # @!attribute [rw] queue_arn
@@ -4170,11 +5355,11 @@ module Aws::Connect
     #
     #       {
     #         queue_id: "QueueId", # required
-    #         channel: "VOICE", # required, accepts VOICE, CHAT
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #       }
     #
     # @!attribute [rw] queue_id
-    #   The identifier of the queue.
+    #   The identifier for the queue.
     #   @return [String]
     #
     # @!attribute [rw] channel
@@ -4215,7 +5400,8 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Information about the S3 storage type.
+    # Information about the Amazon Simple Storage Service (Amazon S3)
+    # storage type.
     #
     # @note When making an API call, you may pass S3Config
     #   data as a hash:
@@ -4238,7 +5424,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] encryption_config
-    #   The S3 encryption configuration.
+    #   The Amazon S3 encryption configuration.
     #   @return [Types::EncryptionConfig]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/S3Config AWS API Documentation
@@ -4349,7 +5535,7 @@ module Aws::Connect
     #
     # @!attribute [rw] attributes
     #   A custom key-value pair using an attribute map. The attributes are
-    #   standard Amazon Connect attributes, and can be accessed in contact
+    #   standard Amazon Connect attributes. They can be accessed in contact
     #   flows just like any other contact attributes.
     #
     #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
@@ -4441,7 +5627,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] voice_recording_configuration
-    #   Who is being recorded.
+    #   The person being recorded.
     #   @return [Types::VoiceRecordingConfiguration]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingRequest AWS API Documentation
@@ -4509,12 +5695,88 @@ module Aws::Connect
     #   specify a queue.
     #   @return [String]
     #
-    # @!attribute [rw] queue_id
-    #   The queue for the call. If you specify a queue, the phone displayed
-    #   for caller ID is the phone number specified in the queue. If you do
-    #   not specify a queue, the queue defined in the contact flow is used.
-    #   If you do not specify a queue, you must specify a source phone
-    #   number.
+    # @!attribute [rw] queue_id
+    #   The queue for the call. If you specify a queue, the phone displayed
+    #   for caller ID is the phone number specified in the queue. If you do
+    #   not specify a queue, the queue defined in the contact flow is used.
+    #   If you do not specify a queue, you must specify a source phone
+    #   number.
+    #   @return [String]
+    #
+    # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in contact
+    #   flows just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
+    #
+    class StartOutboundVoiceContactRequest < Struct.new(
+      :destination_phone_number,
+      :contact_flow_id,
+      :instance_id,
+      :client_token,
+      :source_phone_number,
+      :queue_id,
+      :attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of this contact within the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactResponse AWS API Documentation
+    #
+    class StartOutboundVoiceContactResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass StartTaskContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         previous_contact_id: "ContactId",
+    #         contact_flow_id: "ContactFlowId", # required
+    #         attributes: {
+    #           "AttributeName" => "AttributeValue",
+    #         },
+    #         name: "Name", # required
+    #         references: {
+    #           "ReferenceKey" => {
+    #             value: "ReferenceValue", # required
+    #             type: "URL", # required, accepts URL
+    #           },
+    #         },
+    #         description: "Description",
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   The identifier of the previous chat, voice, or task contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow for initiating the tasks. To see
+    #   the ContactFlowId in the Amazon Connect console user interface, on
+    #   the navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   contact flow. On the contact flow page, under the name of the
+    #   contact flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] attributes
@@ -4527,16 +5789,40 @@ module Aws::Connect
     #   underscore characters.
     #   @return [Hash<String,String>]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
+    # @!attribute [rw] name
+    #   The name of a task that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [String]
     #
-    class StartOutboundVoiceContactRequest < Struct.new(
-      :destination_phone_number,
-      :contact_flow_id,
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] description
+    #   A description of the task that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
+    #
+    class StartTaskContactRequest < Struct.new(
       :instance_id,
-      :client_token,
-      :source_phone_number,
-      :queue_id,
-      :attributes)
+      :previous_contact_id,
+      :contact_flow_id,
+      :attributes,
+      :name,
+      :references,
+      :description,
+      :client_token)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -4545,9 +5831,9 @@ module Aws::Connect
     #   The identifier of this contact within the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactResponse AWS API Documentation
     #
-    class StartOutboundVoiceContactResponse < Struct.new(
+    class StartTaskContactResponse < Struct.new(
       :contact_id)
       SENSITIVE = []
       include Aws::Structure
@@ -4959,6 +6245,253 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateQueueHoursOfOperationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         hours_of_operation_id: "HoursOfOperationId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueHoursOfOperationRequest AWS API Documentation
+    #
+    class UpdateQueueHoursOfOperationRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :hours_of_operation_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQueueMaxContactsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         max_contacts: 1, # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_contacts
+    #   The maximum number of contacts that can be in the queue before it is
+    #   considered full.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueMaxContactsRequest AWS API Documentation
+    #
+    class UpdateQueueMaxContactsRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :max_contacts)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQueueNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         name: "CommonNameLength127",
+    #         description: "QueueDescription",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueNameRequest AWS API Documentation
+    #
+    class UpdateQueueNameRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :name,
+      :description)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQueueOutboundCallerConfigRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         outbound_caller_config: { # required
+    #           outbound_caller_id_name: "OutboundCallerIdName",
+    #           outbound_caller_id_number_id: "PhoneNumberId",
+    #           outbound_flow_id: "ContactFlowId",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_caller_config
+    #   The outbound caller ID name, number, and outbound whisper flow.
+    #   @return [Types::OutboundCallerConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundCallerConfigRequest AWS API Documentation
+    #
+    class UpdateQueueOutboundCallerConfigRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :outbound_caller_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQueueStatusRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         queue_id: "QueueId", # required
+    #         status: "ENABLED", # required, accepts ENABLED, DISABLED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   The status of the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueStatusRequest AWS API Documentation
+    #
+    class UpdateQueueStatusRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQuickConnectConfigRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         quick_connect_id: "QuickConnectId", # required
+    #         quick_connect_config: { # required
+    #           quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
+    #           user_config: {
+    #             user_id: "UserId", # required
+    #             contact_flow_id: "ContactFlowId", # required
+    #           },
+    #           queue_config: {
+    #             queue_id: "QueueId", # required
+    #             contact_flow_id: "ContactFlowId", # required
+    #           },
+    #           phone_config: {
+    #             phone_number: "PhoneNumber", # required
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_config
+    #   Information about the configuration settings for the quick connect.
+    #   @return [Types::QuickConnectConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectConfigRequest AWS API Documentation
+    #
+    class UpdateQuickConnectConfigRequest < Struct.new(
+      :instance_id,
+      :quick_connect_id,
+      :quick_connect_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateQuickConnectNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         quick_connect_id: "QuickConnectId", # required
+    #         name: "QuickConnectName",
+    #         description: "QuickConnectDescription",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the quick connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the quick connect.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectNameRequest AWS API Documentation
+    #
+    class UpdateQuickConnectNameRequest < Struct.new(
+      :instance_id,
+      :quick_connect_id,
+      :name,
+      :description)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateRoutingProfileConcurrencyRequest
     #   data as a hash:
     #
@@ -4967,7 +6500,7 @@ module Aws::Connect
     #         routing_profile_id: "RoutingProfileId", # required
     #         media_concurrencies: [ # required
     #           {
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             concurrency: 1, # required
     #           },
     #         ],
@@ -4982,7 +6515,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] media_concurrencies
-    #   The channels agents can handle in the Contact Control Panel (CCP).
+    #   The channels that agents can handle in the Contact Control Panel
+    #   (CCP).
     #   @return [Array<Types::MediaConcurrency>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrencyRequest AWS API Documentation
@@ -5075,7 +6609,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -5092,7 +6626,9 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] queue_configs
-    #   The queues to be updated for this routing profile.
+    #   The queues to be updated for this routing profile. Queues must first
+    #   be associated to the routing profile. You can do this using
+    #   AssociateRoutingProfileQueues.
     #   @return [Array<Types::RoutingProfileQueueConfig>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueuesRequest AWS API Documentation
@@ -5342,6 +6878,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains the use case.
+    #
+    # @!attribute [rw] use_case_id
+    #   The identifier for the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_arn
+    #   The Amazon Resource Name (ARN) for the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_type
+    #   The type of use case to associate to the AppIntegration association.
+    #   Each AppIntegration association can have only one of each use case
+    #   type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UseCase AWS API Documentation
+    #
+    class UseCase < Struct.new(
+      :use_case_id,
+      :use_case_arn,
+      :use_case_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a user account for a Amazon Connect
     # instance.
     #
@@ -5493,6 +7055,34 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about the quick connect configuration settings
+    # for a user. The contact flow must be of type Transfer to Agent.
+    #
+    # @note When making an API call, you may pass UserQuickConnectConfig
+    #   data as a hash:
+    #
+    #       {
+    #         user_id: "UserId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #       }
+    #
+    # @!attribute [rw] user_id
+    #   The identifier of the user.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserQuickConnectConfig AWS API Documentation
+    #
+    class UserQuickConnectConfig < Struct.new(
+      :user_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains summary information about a user.
     #
     # @!attribute [rw] id