aws-sdk-connect 1.36.0 → 1.41.0

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checksums.yaml CHANGED
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@@ -48,6 +48,6 @@ require_relative 'aws-sdk-connect/customizations'
48
48
  # @!group service
49
49
  module Aws::Connect
50
50
 
51
- GEM_VERSION = '1.36.0'
51
+ GEM_VERSION = '1.41.0'
52
52
 
53
53
  end
@@ -327,6 +327,9 @@ module Aws::Connect
327
327
 
328
328
  # @!group API Operations
329
329
 
330
+ # This API is in preview release for Amazon Connect and is subject to
331
+ # change.
332
+ #
330
333
  # Associates an approved origin to an Amazon Connect instance.
331
334
  #
332
335
  # @option params [required, String] :instance_id
@@ -353,6 +356,9 @@ module Aws::Connect
353
356
  req.send_request(options)
354
357
  end
355
358
 
359
+ # This API is in preview release for Amazon Connect and is subject to
360
+ # change.
361
+ #
356
362
  # Associates a storage resource type for the first time. You can only
357
363
  # associate one type of storage configuration in a single call. This
358
364
  # means, for example, that you can't define an instance with multiple
@@ -360,8 +366,8 @@ module Aws::Connect
360
366
  #
361
367
  # This API does not create a resource that doesn't exist. It only
362
368
  # associates it to the instance. Ensure that the resource being
363
- # specified in the storage configuration, like an Amazon S3 bucket,
364
- # exists when being used for association.
369
+ # specified in the storage configuration, like an S3 bucket, exists when
370
+ # being used for association.
365
371
  #
366
372
  # @option params [required, String] :instance_id
367
373
  # The identifier of the Amazon Connect instance.
@@ -422,6 +428,9 @@ module Aws::Connect
422
428
  req.send_request(options)
423
429
  end
424
430
 
431
+ # This API is in preview release for Amazon Connect and is subject to
432
+ # change.
433
+ #
425
434
  # Allows the specified Amazon Connect instance to access the specified
426
435
  # Lambda function.
427
436
  #
@@ -450,6 +459,9 @@ module Aws::Connect
450
459
  req.send_request(options)
451
460
  end
452
461
 
462
+ # This API is in preview release for Amazon Connect and is subject to
463
+ # change.
464
+ #
453
465
  # Allows the specified Amazon Connect instance to access the specified
454
466
  # Amazon Lex bot.
455
467
  #
@@ -480,6 +492,39 @@ module Aws::Connect
480
492
  req.send_request(options)
481
493
  end
482
494
 
495
+ # This API is in preview release for Amazon Connect and is subject to
496
+ # change.
497
+ #
498
+ # Associates a set of quick connects with a queue.
499
+ #
500
+ # @option params [required, String] :instance_id
501
+ # The identifier of the Amazon Connect instance.
502
+ #
503
+ # @option params [required, String] :queue_id
504
+ # The identifier for the queue.
505
+ #
506
+ # @option params [required, Array<String>] :quick_connect_ids
507
+ # The quick connects to associate with this queue.
508
+ #
509
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
510
+ #
511
+ # @example Request syntax with placeholder values
512
+ #
513
+ # resp = client.associate_queue_quick_connects({
514
+ # instance_id: "InstanceId", # required
515
+ # queue_id: "QueueId", # required
516
+ # quick_connect_ids: ["QuickConnectId"], # required
517
+ # })
518
+ #
519
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateQueueQuickConnects AWS API Documentation
520
+ #
521
+ # @overload associate_queue_quick_connects(params = {})
522
+ # @param [Hash] params ({})
523
+ def associate_queue_quick_connects(params = {}, options = {})
524
+ req = build_request(:associate_queue_quick_connects, params)
525
+ req.send_request(options)
526
+ end
527
+
483
528
  # Associates a set of queues with a routing profile.
484
529
  #
485
530
  # @option params [required, String] :instance_id
@@ -502,7 +547,7 @@ module Aws::Connect
502
547
  # {
503
548
  # queue_reference: { # required
504
549
  # queue_id: "QueueId", # required
505
- # channel: "VOICE", # required, accepts VOICE, CHAT
550
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
506
551
  # },
507
552
  # priority: 1, # required
508
553
  # delay: 1, # required
@@ -519,6 +564,9 @@ module Aws::Connect
519
564
  req.send_request(options)
520
565
  end
521
566
 
567
+ # This API is in preview release for Amazon Connect and is subject to
568
+ # change.
569
+ #
522
570
  # Associates a security key to the instance.
523
571
  #
524
572
  # @option params [required, String] :instance_id
@@ -616,10 +664,13 @@ module Aws::Connect
616
664
  req.send_request(options)
617
665
  end
618
666
 
667
+ # This API is in preview release for Amazon Connect and is subject to
668
+ # change.
669
+ #
619
670
  # Initiates an Amazon Connect instance with all the supported channels
620
- # enabled. It does not attach any storage (such as Amazon S3, or
621
- # Kinesis) or allow for any configurations on features such as Contact
622
- # Lens for Amazon Connect.
671
+ # enabled. It does not attach any storage, such as Amazon Simple Storage
672
+ # Service (Amazon S3) or Amazon Kinesis. It also does not allow for any
673
+ # configurations on features, such as Contact Lens for Amazon Connect.
623
674
  #
624
675
  # @option params [String] :client_token
625
676
  # The idempotency token.
@@ -634,10 +685,10 @@ module Aws::Connect
634
685
  # The identifier for the directory.
635
686
  #
636
687
  # @option params [required, Boolean] :inbound_calls_enabled
637
- # Whether your contact center handles incoming contacts.
688
+ # Your contact center handles incoming contacts.
638
689
  #
639
690
  # @option params [required, Boolean] :outbound_calls_enabled
640
- # Whether your contact center allows outbound calls.
691
+ # Your contact center allows outbound calls.
641
692
  #
642
693
  # @return [Types::CreateInstanceResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
643
694
  #
@@ -669,6 +720,191 @@ module Aws::Connect
669
720
  req.send_request(options)
670
721
  end
671
722
 
723
+ # This API is in preview release for Amazon Connect and is subject to
724
+ # change.
725
+ #
726
+ # Create an AppIntegration association with an Amazon Connect instance.
727
+ #
728
+ # @option params [required, String] :instance_id
729
+ # The identifier of the Amazon Connect instance.
730
+ #
731
+ # @option params [required, String] :integration_type
732
+ # The type of information to be ingested.
733
+ #
734
+ # @option params [required, String] :integration_arn
735
+ # The Amazon Resource Name (ARN) of the integration.
736
+ #
737
+ # @option params [required, String] :source_application_url
738
+ # The URL for the external application.
739
+ #
740
+ # @option params [required, String] :source_application_name
741
+ # The name of the external application.
742
+ #
743
+ # @option params [required, String] :source_type
744
+ # The type of the data source.
745
+ #
746
+ # @return [Types::CreateIntegrationAssociationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
747
+ #
748
+ # * {Types::CreateIntegrationAssociationResponse#integration_association_id #integration_association_id} => String
749
+ # * {Types::CreateIntegrationAssociationResponse#integration_association_arn #integration_association_arn} => String
750
+ #
751
+ # @example Request syntax with placeholder values
752
+ #
753
+ # resp = client.create_integration_association({
754
+ # instance_id: "InstanceId", # required
755
+ # integration_type: "EVENT", # required, accepts EVENT
756
+ # integration_arn: "ARN", # required
757
+ # source_application_url: "URI", # required
758
+ # source_application_name: "SourceApplicationName", # required
759
+ # source_type: "SALESFORCE", # required, accepts SALESFORCE, ZENDESK
760
+ # })
761
+ #
762
+ # @example Response structure
763
+ #
764
+ # resp.integration_association_id #=> String
765
+ # resp.integration_association_arn #=> String
766
+ #
767
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociation AWS API Documentation
768
+ #
769
+ # @overload create_integration_association(params = {})
770
+ # @param [Hash] params ({})
771
+ def create_integration_association(params = {}, options = {})
772
+ req = build_request(:create_integration_association, params)
773
+ req.send_request(options)
774
+ end
775
+
776
+ # This API is in preview release for Amazon Connect and is subject to
777
+ # change.
778
+ #
779
+ # Creates a new queue for the specified Amazon Connect instance.
780
+ #
781
+ # @option params [required, String] :instance_id
782
+ # The identifier of the Amazon Connect instance.
783
+ #
784
+ # @option params [required, String] :name
785
+ # The name of the queue.
786
+ #
787
+ # @option params [String] :description
788
+ # The description of the queue.
789
+ #
790
+ # @option params [Types::OutboundCallerConfig] :outbound_caller_config
791
+ # The outbound caller ID name, number, and outbound whisper flow.
792
+ #
793
+ # @option params [required, String] :hours_of_operation_id
794
+ # The identifier for the hours of operation.
795
+ #
796
+ # @option params [Integer] :max_contacts
797
+ # The maximum number of contacts that can be in the queue before it is
798
+ # considered full.
799
+ #
800
+ # @option params [Array<String>] :quick_connect_ids
801
+ # The quick connects available to agents who are working the queue.
802
+ #
803
+ # @option params [Hash<String,String>] :tags
804
+ # One or more tags.
805
+ #
806
+ # @return [Types::CreateQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
807
+ #
808
+ # * {Types::CreateQueueResponse#queue_arn #queue_arn} => String
809
+ # * {Types::CreateQueueResponse#queue_id #queue_id} => String
810
+ #
811
+ # @example Request syntax with placeholder values
812
+ #
813
+ # resp = client.create_queue({
814
+ # instance_id: "InstanceId", # required
815
+ # name: "CommonNameLength127", # required
816
+ # description: "QueueDescription",
817
+ # outbound_caller_config: {
818
+ # outbound_caller_id_name: "OutboundCallerIdName",
819
+ # outbound_caller_id_number_id: "PhoneNumberId",
820
+ # outbound_flow_id: "ContactFlowId",
821
+ # },
822
+ # hours_of_operation_id: "HoursOfOperationId", # required
823
+ # max_contacts: 1,
824
+ # quick_connect_ids: ["QuickConnectId"],
825
+ # tags: {
826
+ # "TagKey" => "TagValue",
827
+ # },
828
+ # })
829
+ #
830
+ # @example Response structure
831
+ #
832
+ # resp.queue_arn #=> String
833
+ # resp.queue_id #=> String
834
+ #
835
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueue AWS API Documentation
836
+ #
837
+ # @overload create_queue(params = {})
838
+ # @param [Hash] params ({})
839
+ def create_queue(params = {}, options = {})
840
+ req = build_request(:create_queue, params)
841
+ req.send_request(options)
842
+ end
843
+
844
+ # This API is in preview release for Amazon Connect and is subject to
845
+ # change.
846
+ #
847
+ # Creates a quick connect for the specified Amazon Connect instance.
848
+ #
849
+ # @option params [required, String] :instance_id
850
+ # The identifier of the Amazon Connect instance.
851
+ #
852
+ # @option params [required, String] :name
853
+ # The name of the quick connect.
854
+ #
855
+ # @option params [String] :description
856
+ # The description of the quick connect.
857
+ #
858
+ # @option params [required, Types::QuickConnectConfig] :quick_connect_config
859
+ # Configuration settings for the quick connect.
860
+ #
861
+ # @option params [Hash<String,String>] :tags
862
+ # One or more tags.
863
+ #
864
+ # @return [Types::CreateQuickConnectResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
865
+ #
866
+ # * {Types::CreateQuickConnectResponse#quick_connect_arn #quick_connect_arn} => String
867
+ # * {Types::CreateQuickConnectResponse#quick_connect_id #quick_connect_id} => String
868
+ #
869
+ # @example Request syntax with placeholder values
870
+ #
871
+ # resp = client.create_quick_connect({
872
+ # instance_id: "InstanceId", # required
873
+ # name: "QuickConnectName", # required
874
+ # description: "QuickConnectDescription",
875
+ # quick_connect_config: { # required
876
+ # quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
877
+ # user_config: {
878
+ # user_id: "UserId", # required
879
+ # contact_flow_id: "ContactFlowId", # required
880
+ # },
881
+ # queue_config: {
882
+ # queue_id: "QueueId", # required
883
+ # contact_flow_id: "ContactFlowId", # required
884
+ # },
885
+ # phone_config: {
886
+ # phone_number: "PhoneNumber", # required
887
+ # },
888
+ # },
889
+ # tags: {
890
+ # "TagKey" => "TagValue",
891
+ # },
892
+ # })
893
+ #
894
+ # @example Response structure
895
+ #
896
+ # resp.quick_connect_arn #=> String
897
+ # resp.quick_connect_id #=> String
898
+ #
899
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnect AWS API Documentation
900
+ #
901
+ # @overload create_quick_connect(params = {})
902
+ # @param [Hash] params ({})
903
+ def create_quick_connect(params = {}, options = {})
904
+ req = build_request(:create_quick_connect, params)
905
+ req.send_request(options)
906
+ end
907
+
672
908
  # Creates a new routing profile.
673
909
  #
674
910
  # @option params [required, String] :instance_id
@@ -686,11 +922,11 @@ module Aws::Connect
686
922
  #
687
923
  # @option params [Array<Types::RoutingProfileQueueConfig>] :queue_configs
688
924
  # The inbound queues associated with the routing profile. If no queue is
689
- # added, the agent can only make outbound calls.
925
+ # added, the agent can make only outbound calls.
690
926
  #
691
927
  # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
692
- # The channels agents can handle in the Contact Control Panel (CCP) for
693
- # this routing profile.
928
+ # The channels that agents can handle in the Contact Control Panel (CCP)
929
+ # for this routing profile.
694
930
  #
695
931
  # @option params [Hash<String,String>] :tags
696
932
  # One or more tags.
@@ -711,7 +947,7 @@ module Aws::Connect
711
947
  # {
712
948
  # queue_reference: { # required
713
949
  # queue_id: "QueueId", # required
714
- # channel: "VOICE", # required, accepts VOICE, CHAT
950
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
715
951
  # },
716
952
  # priority: 1, # required
717
953
  # delay: 1, # required
@@ -719,7 +955,7 @@ module Aws::Connect
719
955
  # ],
720
956
  # media_concurrencies: [ # required
721
957
  # {
722
- # channel: "VOICE", # required, accepts VOICE, CHAT
958
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
723
959
  # concurrency: 1, # required
724
960
  # },
725
961
  # ],
@@ -742,6 +978,49 @@ module Aws::Connect
742
978
  req.send_request(options)
743
979
  end
744
980
 
981
+ # This API is in preview release for Amazon Connect and is subject to
982
+ # change.
983
+ #
984
+ # Creates a use case for an AppIntegration association.
985
+ #
986
+ # @option params [required, String] :instance_id
987
+ # The identifier of the Amazon Connect instance.
988
+ #
989
+ # @option params [required, String] :integration_association_id
990
+ # The identifier for the AppIntegration association.
991
+ #
992
+ # @option params [required, String] :use_case_type
993
+ # The type of use case to associate to the AppIntegration association.
994
+ # Each AppIntegration association can have only one of each use case
995
+ # type.
996
+ #
997
+ # @return [Types::CreateUseCaseResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
998
+ #
999
+ # * {Types::CreateUseCaseResponse#use_case_id #use_case_id} => String
1000
+ # * {Types::CreateUseCaseResponse#use_case_arn #use_case_arn} => String
1001
+ #
1002
+ # @example Request syntax with placeholder values
1003
+ #
1004
+ # resp = client.create_use_case({
1005
+ # instance_id: "InstanceId", # required
1006
+ # integration_association_id: "IntegrationAssociationId", # required
1007
+ # use_case_type: "RULES_EVALUATION", # required, accepts RULES_EVALUATION
1008
+ # })
1009
+ #
1010
+ # @example Response structure
1011
+ #
1012
+ # resp.use_case_id #=> String
1013
+ # resp.use_case_arn #=> String
1014
+ #
1015
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCase AWS API Documentation
1016
+ #
1017
+ # @overload create_use_case(params = {})
1018
+ # @param [Hash] params ({})
1019
+ def create_use_case(params = {}, options = {})
1020
+ req = build_request(:create_use_case, params)
1021
+ req.send_request(options)
1022
+ end
1023
+
745
1024
  # Creates a user account for the specified Amazon Connect instance.
746
1025
  #
747
1026
  # For information about how to create user accounts using the Amazon
@@ -882,6 +1161,9 @@ module Aws::Connect
882
1161
  req.send_request(options)
883
1162
  end
884
1163
 
1164
+ # This API is in preview release for Amazon Connect and is subject to
1165
+ # change.
1166
+ #
885
1167
  # Deletes the Amazon Connect instance.
886
1168
  #
887
1169
  # @option params [required, String] :instance_id
@@ -904,6 +1186,98 @@ module Aws::Connect
904
1186
  req.send_request(options)
905
1187
  end
906
1188
 
1189
+ # This API is in preview release for Amazon Connect and is subject to
1190
+ # change.
1191
+ #
1192
+ # Deletes an AppIntegration association from an Amazon Connect instance.
1193
+ # The association must not have any use cases associated with it.
1194
+ #
1195
+ # @option params [required, String] :instance_id
1196
+ # The identifier of the Amazon Connect instance.
1197
+ #
1198
+ # @option params [required, String] :integration_association_id
1199
+ # The identifier for the AppIntegration association.
1200
+ #
1201
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1202
+ #
1203
+ # @example Request syntax with placeholder values
1204
+ #
1205
+ # resp = client.delete_integration_association({
1206
+ # instance_id: "InstanceId", # required
1207
+ # integration_association_id: "IntegrationAssociationId", # required
1208
+ # })
1209
+ #
1210
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteIntegrationAssociation AWS API Documentation
1211
+ #
1212
+ # @overload delete_integration_association(params = {})
1213
+ # @param [Hash] params ({})
1214
+ def delete_integration_association(params = {}, options = {})
1215
+ req = build_request(:delete_integration_association, params)
1216
+ req.send_request(options)
1217
+ end
1218
+
1219
+ # This API is in preview release for Amazon Connect and is subject to
1220
+ # change.
1221
+ #
1222
+ # Deletes a quick connect.
1223
+ #
1224
+ # @option params [required, String] :instance_id
1225
+ # The identifier of the Amazon Connect instance.
1226
+ #
1227
+ # @option params [required, String] :quick_connect_id
1228
+ # The identifier for the quick connect.
1229
+ #
1230
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1231
+ #
1232
+ # @example Request syntax with placeholder values
1233
+ #
1234
+ # resp = client.delete_quick_connect({
1235
+ # instance_id: "InstanceId", # required
1236
+ # quick_connect_id: "QuickConnectId", # required
1237
+ # })
1238
+ #
1239
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteQuickConnect AWS API Documentation
1240
+ #
1241
+ # @overload delete_quick_connect(params = {})
1242
+ # @param [Hash] params ({})
1243
+ def delete_quick_connect(params = {}, options = {})
1244
+ req = build_request(:delete_quick_connect, params)
1245
+ req.send_request(options)
1246
+ end
1247
+
1248
+ # This API is in preview release for Amazon Connect and is subject to
1249
+ # change.
1250
+ #
1251
+ # Deletes a use case from an AppIntegration association.
1252
+ #
1253
+ # @option params [required, String] :instance_id
1254
+ # The identifier of the Amazon Connect instance.
1255
+ #
1256
+ # @option params [required, String] :integration_association_id
1257
+ # The identifier for the AppIntegration association.
1258
+ #
1259
+ # @option params [required, String] :use_case_id
1260
+ # The identifier for the use case.
1261
+ #
1262
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1263
+ #
1264
+ # @example Request syntax with placeholder values
1265
+ #
1266
+ # resp = client.delete_use_case({
1267
+ # instance_id: "InstanceId", # required
1268
+ # integration_association_id: "IntegrationAssociationId", # required
1269
+ # use_case_id: "UseCaseId", # required
1270
+ # })
1271
+ #
1272
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUseCase AWS API Documentation
1273
+ #
1274
+ # @overload delete_use_case(params = {})
1275
+ # @param [Hash] params ({})
1276
+ def delete_use_case(params = {}, options = {})
1277
+ req = build_request(:delete_use_case, params)
1278
+ req.send_request(options)
1279
+ end
1280
+
907
1281
  # Deletes a user account from the specified Amazon Connect instance.
908
1282
  #
909
1283
  # For information about what happens to a user's data when their
@@ -1011,9 +1385,59 @@ module Aws::Connect
1011
1385
  req.send_request(options)
1012
1386
  end
1013
1387
 
1388
+ # This API is in preview release for Amazon Connect and is subject to
1389
+ # change.
1390
+ #
1391
+ # Describes the hours of operation.
1392
+ #
1393
+ # @option params [required, String] :instance_id
1394
+ # The identifier of the Amazon Connect instance.
1395
+ #
1396
+ # @option params [required, String] :hours_of_operation_id
1397
+ # The identifier for the hours of operation.
1398
+ #
1399
+ # @return [Types::DescribeHoursOfOperationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1400
+ #
1401
+ # * {Types::DescribeHoursOfOperationResponse#hours_of_operation #hours_of_operation} => Types::HoursOfOperation
1402
+ #
1403
+ # @example Request syntax with placeholder values
1404
+ #
1405
+ # resp = client.describe_hours_of_operation({
1406
+ # instance_id: "InstanceId", # required
1407
+ # hours_of_operation_id: "HoursOfOperationId", # required
1408
+ # })
1409
+ #
1410
+ # @example Response structure
1411
+ #
1412
+ # resp.hours_of_operation.hours_of_operation_id #=> String
1413
+ # resp.hours_of_operation.hours_of_operation_arn #=> String
1414
+ # resp.hours_of_operation.name #=> String
1415
+ # resp.hours_of_operation.description #=> String
1416
+ # resp.hours_of_operation.time_zone #=> String
1417
+ # resp.hours_of_operation.config #=> Array
1418
+ # resp.hours_of_operation.config[0].day #=> String, one of "SUNDAY", "MONDAY", "TUESDAY", "WEDNESDAY", "THURSDAY", "FRIDAY", "SATURDAY"
1419
+ # resp.hours_of_operation.config[0].start_time.hours #=> Integer
1420
+ # resp.hours_of_operation.config[0].start_time.minutes #=> Integer
1421
+ # resp.hours_of_operation.config[0].end_time.hours #=> Integer
1422
+ # resp.hours_of_operation.config[0].end_time.minutes #=> Integer
1423
+ # resp.hours_of_operation.tags #=> Hash
1424
+ # resp.hours_of_operation.tags["TagKey"] #=> String
1425
+ #
1426
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeHoursOfOperation AWS API Documentation
1427
+ #
1428
+ # @overload describe_hours_of_operation(params = {})
1429
+ # @param [Hash] params ({})
1430
+ def describe_hours_of_operation(params = {}, options = {})
1431
+ req = build_request(:describe_hours_of_operation, params)
1432
+ req.send_request(options)
1433
+ end
1434
+
1435
+ # This API is in preview release for Amazon Connect and is subject to
1436
+ # change.
1437
+ #
1014
1438
  # Returns the current state of the specified instance identifier. It
1015
1439
  # tracks the instance while it is being created and returns an error
1016
- # status if applicable.
1440
+ # status, if applicable.
1017
1441
  #
1018
1442
  # If an instance is not created successfully, the instance status reason
1019
1443
  # field returns details relevant to the reason. The instance in a failed
@@ -1055,6 +1479,9 @@ module Aws::Connect
1055
1479
  req.send_request(options)
1056
1480
  end
1057
1481
 
1482
+ # This API is in preview release for Amazon Connect and is subject to
1483
+ # change.
1484
+ #
1058
1485
  # Describes the specified instance attribute.
1059
1486
  #
1060
1487
  # @option params [required, String] :instance_id
@@ -1088,6 +1515,9 @@ module Aws::Connect
1088
1515
  req.send_request(options)
1089
1516
  end
1090
1517
 
1518
+ # This API is in preview release for Amazon Connect and is subject to
1519
+ # change.
1520
+ #
1091
1521
  # Retrieves the current storage configurations for the specified
1092
1522
  # resource type, association ID, and instance ID.
1093
1523
  #
@@ -1137,6 +1567,98 @@ module Aws::Connect
1137
1567
  req.send_request(options)
1138
1568
  end
1139
1569
 
1570
+ # This API is in preview release for Amazon Connect and is subject to
1571
+ # change.
1572
+ #
1573
+ # Describes the specified queue.
1574
+ #
1575
+ # @option params [required, String] :instance_id
1576
+ # The identifier of the Amazon Connect instance.
1577
+ #
1578
+ # @option params [required, String] :queue_id
1579
+ # The identifier for the queue.
1580
+ #
1581
+ # @return [Types::DescribeQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1582
+ #
1583
+ # * {Types::DescribeQueueResponse#queue #queue} => Types::Queue
1584
+ #
1585
+ # @example Request syntax with placeholder values
1586
+ #
1587
+ # resp = client.describe_queue({
1588
+ # instance_id: "InstanceId", # required
1589
+ # queue_id: "QueueId", # required
1590
+ # })
1591
+ #
1592
+ # @example Response structure
1593
+ #
1594
+ # resp.queue.name #=> String
1595
+ # resp.queue.queue_arn #=> String
1596
+ # resp.queue.queue_id #=> String
1597
+ # resp.queue.description #=> String
1598
+ # resp.queue.outbound_caller_config.outbound_caller_id_name #=> String
1599
+ # resp.queue.outbound_caller_config.outbound_caller_id_number_id #=> String
1600
+ # resp.queue.outbound_caller_config.outbound_flow_id #=> String
1601
+ # resp.queue.hours_of_operation_id #=> String
1602
+ # resp.queue.max_contacts #=> Integer
1603
+ # resp.queue.status #=> String, one of "ENABLED", "DISABLED"
1604
+ # resp.queue.tags #=> Hash
1605
+ # resp.queue.tags["TagKey"] #=> String
1606
+ #
1607
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQueue AWS API Documentation
1608
+ #
1609
+ # @overload describe_queue(params = {})
1610
+ # @param [Hash] params ({})
1611
+ def describe_queue(params = {}, options = {})
1612
+ req = build_request(:describe_queue, params)
1613
+ req.send_request(options)
1614
+ end
1615
+
1616
+ # This API is in preview release for Amazon Connect and is subject to
1617
+ # change.
1618
+ #
1619
+ # Describes the quick connect.
1620
+ #
1621
+ # @option params [required, String] :instance_id
1622
+ # The identifier of the Amazon Connect instance.
1623
+ #
1624
+ # @option params [required, String] :quick_connect_id
1625
+ # The identifier for the quick connect.
1626
+ #
1627
+ # @return [Types::DescribeQuickConnectResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1628
+ #
1629
+ # * {Types::DescribeQuickConnectResponse#quick_connect #quick_connect} => Types::QuickConnect
1630
+ #
1631
+ # @example Request syntax with placeholder values
1632
+ #
1633
+ # resp = client.describe_quick_connect({
1634
+ # instance_id: "InstanceId", # required
1635
+ # quick_connect_id: "QuickConnectId", # required
1636
+ # })
1637
+ #
1638
+ # @example Response structure
1639
+ #
1640
+ # resp.quick_connect.quick_connect_arn #=> String
1641
+ # resp.quick_connect.quick_connect_id #=> String
1642
+ # resp.quick_connect.name #=> String
1643
+ # resp.quick_connect.description #=> String
1644
+ # resp.quick_connect.quick_connect_config.quick_connect_type #=> String, one of "USER", "QUEUE", "PHONE_NUMBER"
1645
+ # resp.quick_connect.quick_connect_config.user_config.user_id #=> String
1646
+ # resp.quick_connect.quick_connect_config.user_config.contact_flow_id #=> String
1647
+ # resp.quick_connect.quick_connect_config.queue_config.queue_id #=> String
1648
+ # resp.quick_connect.quick_connect_config.queue_config.contact_flow_id #=> String
1649
+ # resp.quick_connect.quick_connect_config.phone_config.phone_number #=> String
1650
+ # resp.quick_connect.tags #=> Hash
1651
+ # resp.quick_connect.tags["TagKey"] #=> String
1652
+ #
1653
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeQuickConnect AWS API Documentation
1654
+ #
1655
+ # @overload describe_quick_connect(params = {})
1656
+ # @param [Hash] params ({})
1657
+ def describe_quick_connect(params = {}, options = {})
1658
+ req = build_request(:describe_quick_connect, params)
1659
+ req.send_request(options)
1660
+ end
1661
+
1140
1662
  # Describes the specified routing profile.
1141
1663
  #
1142
1664
  # @option params [required, String] :instance_id
@@ -1164,7 +1686,7 @@ module Aws::Connect
1164
1686
  # resp.routing_profile.routing_profile_id #=> String
1165
1687
  # resp.routing_profile.description #=> String
1166
1688
  # resp.routing_profile.media_concurrencies #=> Array
1167
- # resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT"
1689
+ # resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
1168
1690
  # resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
1169
1691
  # resp.routing_profile.default_outbound_queue_id #=> String
1170
1692
  # resp.routing_profile.tags #=> Hash
@@ -1323,6 +1845,9 @@ module Aws::Connect
1323
1845
  req.send_request(options)
1324
1846
  end
1325
1847
 
1848
+ # This API is in preview release for Amazon Connect and is subject to
1849
+ # change.
1850
+ #
1326
1851
  # Revokes access to integrated applications from Amazon Connect.
1327
1852
  #
1328
1853
  # @option params [required, String] :instance_id
@@ -1349,6 +1874,9 @@ module Aws::Connect
1349
1874
  req.send_request(options)
1350
1875
  end
1351
1876
 
1877
+ # This API is in preview release for Amazon Connect and is subject to
1878
+ # change.
1879
+ #
1352
1880
  # Removes the storage type configurations for the specified resource
1353
1881
  # type and association ID.
1354
1882
  #
@@ -1381,7 +1909,10 @@ module Aws::Connect
1381
1909
  req.send_request(options)
1382
1910
  end
1383
1911
 
1384
- # Remove the Lambda function from the drop-down options available in the
1912
+ # This API is in preview release for Amazon Connect and is subject to
1913
+ # change.
1914
+ #
1915
+ # Remove the Lambda function from the dropdown options available in the
1385
1916
  # relevant contact flow blocks.
1386
1917
  #
1387
1918
  # @option params [required, String] :instance_id
@@ -1409,6 +1940,9 @@ module Aws::Connect
1409
1940
  req.send_request(options)
1410
1941
  end
1411
1942
 
1943
+ # This API is in preview release for Amazon Connect and is subject to
1944
+ # change.
1945
+ #
1412
1946
  # Revokes authorization from the specified instance to access the
1413
1947
  # specified Amazon Lex bot.
1414
1948
  #
@@ -1440,6 +1974,39 @@ module Aws::Connect
1440
1974
  req.send_request(options)
1441
1975
  end
1442
1976
 
1977
+ # This API is in preview release for Amazon Connect and is subject to
1978
+ # change.
1979
+ #
1980
+ # Disassociates a set of quick connects from a queue.
1981
+ #
1982
+ # @option params [required, String] :instance_id
1983
+ # The identifier of the Amazon Connect instance.
1984
+ #
1985
+ # @option params [required, String] :queue_id
1986
+ # The identifier for the queue.
1987
+ #
1988
+ # @option params [required, Array<String>] :quick_connect_ids
1989
+ # The quick connects to disassociate from the queue.
1990
+ #
1991
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1992
+ #
1993
+ # @example Request syntax with placeholder values
1994
+ #
1995
+ # resp = client.disassociate_queue_quick_connects({
1996
+ # instance_id: "InstanceId", # required
1997
+ # queue_id: "QueueId", # required
1998
+ # quick_connect_ids: ["QuickConnectId"], # required
1999
+ # })
2000
+ #
2001
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateQueueQuickConnects AWS API Documentation
2002
+ #
2003
+ # @overload disassociate_queue_quick_connects(params = {})
2004
+ # @param [Hash] params ({})
2005
+ def disassociate_queue_quick_connects(params = {}, options = {})
2006
+ req = build_request(:disassociate_queue_quick_connects, params)
2007
+ req.send_request(options)
2008
+ end
2009
+
1443
2010
  # Disassociates a set of queues from a routing profile.
1444
2011
  #
1445
2012
  # @option params [required, String] :instance_id
@@ -1461,7 +2028,7 @@ module Aws::Connect
1461
2028
  # queue_references: [ # required
1462
2029
  # {
1463
2030
  # queue_id: "QueueId", # required
1464
- # channel: "VOICE", # required, accepts VOICE, CHAT
2031
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
1465
2032
  # },
1466
2033
  # ],
1467
2034
  # })
@@ -1475,6 +2042,9 @@ module Aws::Connect
1475
2042
  req.send_request(options)
1476
2043
  end
1477
2044
 
2045
+ # This API is in preview release for Amazon Connect and is subject to
2046
+ # change.
2047
+ #
1478
2048
  # Deletes the specified security key.
1479
2049
  #
1480
2050
  # @option params [required, String] :instance_id
@@ -1552,14 +2122,14 @@ module Aws::Connect
1552
2122
  # The queues, up to 100, or channels, to use to filter the metrics
1553
2123
  # returned. Metric data is retrieved only for the resources associated
1554
2124
  # with the queues or channels included in the filter. You can include
1555
- # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1556
- # `CHAT` channels are supported.
2125
+ # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
2126
+ # TASK channels are supported.
1557
2127
  #
1558
2128
  # @option params [Array<String>] :groupings
1559
2129
  # The grouping applied to the metrics returned. For example, when
1560
2130
  # grouped by `QUEUE`, the metrics returned apply to each queue rather
1561
2131
  # than aggregated for all queues. If you group by `CHANNEL`, you should
1562
- # include a Channels filter. Both `VOICE` and `CHAT` channels are
2132
+ # include a Channels filter. VOICE, CHAT, and TASK channels are
1563
2133
  # supported.
1564
2134
  #
1565
2135
  # If no `Grouping` is included in the request, a summary of metrics is
@@ -1683,7 +2253,7 @@ module Aws::Connect
1683
2253
  # parameters as the request that generated the token.
1684
2254
  #
1685
2255
  # @option params [Integer] :max_results
1686
- # The maximimum number of results to return per page.
2256
+ # The maximum number of results to return per page.
1687
2257
  #
1688
2258
  # @return [Types::GetCurrentMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1689
2259
  #
@@ -1699,7 +2269,7 @@ module Aws::Connect
1699
2269
  # instance_id: "InstanceId", # required
1700
2270
  # filters: { # required
1701
2271
  # queues: ["QueueId"],
1702
- # channels: ["VOICE"], # accepts VOICE, CHAT
2272
+ # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
1703
2273
  # },
1704
2274
  # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
1705
2275
  # current_metrics: [ # required
@@ -1718,7 +2288,7 @@ module Aws::Connect
1718
2288
  # resp.metric_results #=> Array
1719
2289
  # resp.metric_results[0].dimensions.queue.id #=> String
1720
2290
  # resp.metric_results[0].dimensions.queue.arn #=> String
1721
- # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
2291
+ # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
1722
2292
  # resp.metric_results[0].collections #=> Array
1723
2293
  # resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
1724
2294
  # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
@@ -1800,8 +2370,8 @@ module Aws::Connect
1800
2370
  # The queues, up to 100, or channels, to use to filter the metrics
1801
2371
  # returned. Metric data is retrieved only for the resources associated
1802
2372
  # with the queues or channels included in the filter. You can include
1803
- # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1804
- # `CHAT` channels are supported.
2373
+ # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
2374
+ # TASK channels are supported.
1805
2375
  #
1806
2376
  # @option params [Array<String>] :groupings
1807
2377
  # The grouping applied to the metrics returned. For example, when
@@ -1984,7 +2554,7 @@ module Aws::Connect
1984
2554
  # results.
1985
2555
  #
1986
2556
  # @option params [Integer] :max_results
1987
- # The maximimum number of results to return per page.
2557
+ # The maximum number of results to return per page.
1988
2558
  #
1989
2559
  # @return [Types::GetMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1990
2560
  #
@@ -2001,7 +2571,7 @@ module Aws::Connect
2001
2571
  # end_time: Time.now, # required
2002
2572
  # filters: { # required
2003
2573
  # queues: ["QueueId"],
2004
- # channels: ["VOICE"], # accepts VOICE, CHAT
2574
+ # channels: ["VOICE"], # accepts VOICE, CHAT, TASK
2005
2575
  # },
2006
2576
  # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2007
2577
  # historical_metrics: [ # required
@@ -2025,7 +2595,7 @@ module Aws::Connect
2025
2595
  # resp.metric_results #=> Array
2026
2596
  # resp.metric_results[0].dimensions.queue.id #=> String
2027
2597
  # resp.metric_results[0].dimensions.queue.arn #=> String
2028
- # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
2598
+ # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
2029
2599
  # resp.metric_results[0].collections #=> Array
2030
2600
  # resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
2031
2601
  # resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
@@ -2043,6 +2613,9 @@ module Aws::Connect
2043
2613
  req.send_request(options)
2044
2614
  end
2045
2615
 
2616
+ # This API is in preview release for Amazon Connect and is subject to
2617
+ # change.
2618
+ #
2046
2619
  # Returns a paginated list of all approved origins associated with the
2047
2620
  # instance.
2048
2621
  #
@@ -2055,7 +2628,7 @@ module Aws::Connect
2055
2628
  # results.
2056
2629
  #
2057
2630
  # @option params [Integer] :max_results
2058
- # The maximimum number of results to return per page.
2631
+ # The maximum number of results to return per page.
2059
2632
  #
2060
2633
  # @return [Types::ListApprovedOriginsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2061
2634
  #
@@ -2113,7 +2686,7 @@ module Aws::Connect
2113
2686
  # results.
2114
2687
  #
2115
2688
  # @option params [Integer] :max_results
2116
- # The maximimum number of results to return per page.
2689
+ # The maximum number of results to return per page.
2117
2690
  #
2118
2691
  # @return [Types::ListContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2119
2692
  #
@@ -2168,7 +2741,7 @@ module Aws::Connect
2168
2741
  # results.
2169
2742
  #
2170
2743
  # @option params [Integer] :max_results
2171
- # The maximimum number of results to return per page.
2744
+ # The maximum number of results to return per page.
2172
2745
  #
2173
2746
  # @return [Types::ListHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2174
2747
  #
@@ -2202,6 +2775,9 @@ module Aws::Connect
2202
2775
  req.send_request(options)
2203
2776
  end
2204
2777
 
2778
+ # This API is in preview release for Amazon Connect and is subject to
2779
+ # change.
2780
+ #
2205
2781
  # Returns a paginated list of all attribute types for the given
2206
2782
  # instance.
2207
2783
  #
@@ -2214,7 +2790,7 @@ module Aws::Connect
2214
2790
  # results.
2215
2791
  #
2216
2792
  # @option params [Integer] :max_results
2217
- # The maximimum number of results to return per page.
2793
+ # The maximum number of results to return per page.
2218
2794
  #
2219
2795
  # @return [Types::ListInstanceAttributesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2220
2796
  #
@@ -2247,6 +2823,9 @@ module Aws::Connect
2247
2823
  req.send_request(options)
2248
2824
  end
2249
2825
 
2826
+ # This API is in preview release for Amazon Connect and is subject to
2827
+ # change.
2828
+ #
2250
2829
  # Returns a paginated list of storage configs for the identified
2251
2830
  # instance and resource type.
2252
2831
  #
@@ -2262,7 +2841,7 @@ module Aws::Connect
2262
2841
  # results.
2263
2842
  #
2264
2843
  # @option params [Integer] :max_results
2265
- # The maximimum number of results to return per page.
2844
+ # The maximum number of results to return per page.
2266
2845
  #
2267
2846
  # @return [Types::ListInstanceStorageConfigsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2268
2847
  #
@@ -2306,6 +2885,9 @@ module Aws::Connect
2306
2885
  req.send_request(options)
2307
2886
  end
2308
2887
 
2888
+ # This API is in preview release for Amazon Connect and is subject to
2889
+ # change.
2890
+ #
2309
2891
  # Return a list of instances which are in active state,
2310
2892
  # creation-in-progress state, and failed state. Instances that aren't
2311
2893
  # successfully created (they are in a failed state) are returned only
@@ -2317,7 +2899,7 @@ module Aws::Connect
2317
2899
  # results.
2318
2900
  #
2319
2901
  # @option params [Integer] :max_results
2320
- # The maximimum number of results to return per page.
2902
+ # The maximum number of results to return per page.
2321
2903
  #
2322
2904
  # @return [Types::ListInstancesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2323
2905
  #
@@ -2356,8 +2938,65 @@ module Aws::Connect
2356
2938
  req.send_request(options)
2357
2939
  end
2358
2940
 
2359
- # Returns a paginated list of all the Lambda functions that show up in
2360
- # the drop-down options in the relevant contact flow blocks.
2941
+ # This API is in preview release for Amazon Connect and is subject to
2942
+ # change.
2943
+ #
2944
+ # Provides summary information about the AppIntegration associations for
2945
+ # the specified Amazon Connect instance.
2946
+ #
2947
+ # @option params [required, String] :instance_id
2948
+ # The identifier of the Amazon Connect instance.
2949
+ #
2950
+ # @option params [String] :next_token
2951
+ # The token for the next set of results. Use the value returned in the
2952
+ # previous response in the next request to retrieve the next set of
2953
+ # results.
2954
+ #
2955
+ # @option params [Integer] :max_results
2956
+ # The maximum number of results to return per page.
2957
+ #
2958
+ # @return [Types::ListIntegrationAssociationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2959
+ #
2960
+ # * {Types::ListIntegrationAssociationsResponse#integration_association_summary_list #integration_association_summary_list} => Array&lt;Types::IntegrationAssociationSummary&gt;
2961
+ # * {Types::ListIntegrationAssociationsResponse#next_token #next_token} => String
2962
+ #
2963
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2964
+ #
2965
+ # @example Request syntax with placeholder values
2966
+ #
2967
+ # resp = client.list_integration_associations({
2968
+ # instance_id: "InstanceId", # required
2969
+ # next_token: "NextToken",
2970
+ # max_results: 1,
2971
+ # })
2972
+ #
2973
+ # @example Response structure
2974
+ #
2975
+ # resp.integration_association_summary_list #=> Array
2976
+ # resp.integration_association_summary_list[0].integration_association_id #=> String
2977
+ # resp.integration_association_summary_list[0].integration_association_arn #=> String
2978
+ # resp.integration_association_summary_list[0].instance_id #=> String
2979
+ # resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT"
2980
+ # resp.integration_association_summary_list[0].integration_arn #=> String
2981
+ # resp.integration_association_summary_list[0].source_application_url #=> String
2982
+ # resp.integration_association_summary_list[0].source_application_name #=> String
2983
+ # resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK"
2984
+ # resp.next_token #=> String
2985
+ #
2986
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociations AWS API Documentation
2987
+ #
2988
+ # @overload list_integration_associations(params = {})
2989
+ # @param [Hash] params ({})
2990
+ def list_integration_associations(params = {}, options = {})
2991
+ req = build_request(:list_integration_associations, params)
2992
+ req.send_request(options)
2993
+ end
2994
+
2995
+ # This API is in preview release for Amazon Connect and is subject to
2996
+ # change.
2997
+ #
2998
+ # Returns a paginated list of all Lambda functions that display in the
2999
+ # dropdown options in the relevant contact flow blocks.
2361
3000
  #
2362
3001
  # @option params [required, String] :instance_id
2363
3002
  # The identifier of the Amazon Connect instance.
@@ -2368,7 +3007,7 @@ module Aws::Connect
2368
3007
  # results.
2369
3008
  #
2370
3009
  # @option params [Integer] :max_results
2371
- # The maximimum number of results to return per page.
3010
+ # The maximum number of results to return per page.
2372
3011
  #
2373
3012
  # @return [Types::ListLambdaFunctionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2374
3013
  #
@@ -2400,6 +3039,9 @@ module Aws::Connect
2400
3039
  req.send_request(options)
2401
3040
  end
2402
3041
 
3042
+ # This API is in preview release for Amazon Connect and is subject to
3043
+ # change.
3044
+ #
2403
3045
  # Returns a paginated list of all the Amazon Lex bots currently
2404
3046
  # associated with the instance.
2405
3047
  #
@@ -2412,7 +3054,7 @@ module Aws::Connect
2412
3054
  # results.
2413
3055
  #
2414
3056
  # @option params [Integer] :max_results
2415
- # The maximimum number of results to return per page.
3057
+ # The maximum number of results to return per page.
2416
3058
  #
2417
3059
  # @return [Types::ListLexBotsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2418
3060
  #
@@ -2471,7 +3113,7 @@ module Aws::Connect
2471
3113
  # results.
2472
3114
  #
2473
3115
  # @option params [Integer] :max_results
2474
- # The maximimum number of results to return per page.
3116
+ # The maximum number of results to return per page.
2475
3117
  #
2476
3118
  # @return [Types::ListPhoneNumbersResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2477
3119
  #
@@ -2555,6 +3197,59 @@ module Aws::Connect
2555
3197
  req.send_request(options)
2556
3198
  end
2557
3199
 
3200
+ # This API is in preview release for Amazon Connect and is subject to
3201
+ # change.
3202
+ #
3203
+ # Lists the quick connects associated with a queue.
3204
+ #
3205
+ # @option params [required, String] :instance_id
3206
+ # The identifier of the Amazon Connect instance.
3207
+ #
3208
+ # @option params [required, String] :queue_id
3209
+ # The identifier for the queue.
3210
+ #
3211
+ # @option params [String] :next_token
3212
+ # The token for the next set of results. Use the value returned in the
3213
+ # previous response in the next request to retrieve the next set of
3214
+ # results.
3215
+ #
3216
+ # @option params [Integer] :max_results
3217
+ # The maximum number of results to return per page.
3218
+ #
3219
+ # @return [Types::ListQueueQuickConnectsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3220
+ #
3221
+ # * {Types::ListQueueQuickConnectsResponse#next_token #next_token} => String
3222
+ # * {Types::ListQueueQuickConnectsResponse#quick_connect_summary_list #quick_connect_summary_list} => Array&lt;Types::QuickConnectSummary&gt;
3223
+ #
3224
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
3225
+ #
3226
+ # @example Request syntax with placeholder values
3227
+ #
3228
+ # resp = client.list_queue_quick_connects({
3229
+ # instance_id: "InstanceId", # required
3230
+ # queue_id: "QueueId", # required
3231
+ # next_token: "NextToken",
3232
+ # max_results: 1,
3233
+ # })
3234
+ #
3235
+ # @example Response structure
3236
+ #
3237
+ # resp.next_token #=> String
3238
+ # resp.quick_connect_summary_list #=> Array
3239
+ # resp.quick_connect_summary_list[0].id #=> String
3240
+ # resp.quick_connect_summary_list[0].arn #=> String
3241
+ # resp.quick_connect_summary_list[0].name #=> String
3242
+ # resp.quick_connect_summary_list[0].quick_connect_type #=> String, one of "USER", "QUEUE", "PHONE_NUMBER"
3243
+ #
3244
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnects AWS API Documentation
3245
+ #
3246
+ # @overload list_queue_quick_connects(params = {})
3247
+ # @param [Hash] params ({})
3248
+ def list_queue_quick_connects(params = {}, options = {})
3249
+ req = build_request(:list_queue_quick_connects, params)
3250
+ req.send_request(options)
3251
+ end
3252
+
2558
3253
  # Provides information about the queues for the specified Amazon Connect
2559
3254
  # instance.
2560
3255
  #
@@ -2577,7 +3272,7 @@ module Aws::Connect
2577
3272
  # results.
2578
3273
  #
2579
3274
  # @option params [Integer] :max_results
2580
- # The maximimum number of results to return per page.
3275
+ # The maximum number of results to return per page.
2581
3276
  #
2582
3277
  # @return [Types::ListQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2583
3278
  #
@@ -2604,16 +3299,73 @@ module Aws::Connect
2604
3299
  # resp.queue_summary_list[0].queue_type #=> String, one of "STANDARD", "AGENT"
2605
3300
  # resp.next_token #=> String
2606
3301
  #
2607
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueues AWS API Documentation
3302
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueues AWS API Documentation
3303
+ #
3304
+ # @overload list_queues(params = {})
3305
+ # @param [Hash] params ({})
3306
+ def list_queues(params = {}, options = {})
3307
+ req = build_request(:list_queues, params)
3308
+ req.send_request(options)
3309
+ end
3310
+
3311
+ # This API is in preview release for Amazon Connect and is subject to
3312
+ # change.
3313
+ #
3314
+ # Provides information about the quick connects for the specified Amazon
3315
+ # Connect instance.
3316
+ #
3317
+ # @option params [required, String] :instance_id
3318
+ # The identifier of the Amazon Connect instance.
3319
+ #
3320
+ # @option params [String] :next_token
3321
+ # The token for the next set of results. Use the value returned in the
3322
+ # previous response in the next request to retrieve the next set of
3323
+ # results.
3324
+ #
3325
+ # @option params [Integer] :max_results
3326
+ # The maximum number of results to return per page.
3327
+ #
3328
+ # @option params [Array<String>] :quick_connect_types
3329
+ # The type of quick connect. In the Amazon Connect console, when you
3330
+ # create a quick connect, you are prompted to assign one of the
3331
+ # following types: Agent (USER), External (PHONE\_NUMBER), or Queue
3332
+ # (QUEUE).
3333
+ #
3334
+ # @return [Types::ListQuickConnectsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3335
+ #
3336
+ # * {Types::ListQuickConnectsResponse#quick_connect_summary_list #quick_connect_summary_list} => Array&lt;Types::QuickConnectSummary&gt;
3337
+ # * {Types::ListQuickConnectsResponse#next_token #next_token} => String
3338
+ #
3339
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
3340
+ #
3341
+ # @example Request syntax with placeholder values
3342
+ #
3343
+ # resp = client.list_quick_connects({
3344
+ # instance_id: "InstanceId", # required
3345
+ # next_token: "NextToken",
3346
+ # max_results: 1,
3347
+ # quick_connect_types: ["USER"], # accepts USER, QUEUE, PHONE_NUMBER
3348
+ # })
3349
+ #
3350
+ # @example Response structure
3351
+ #
3352
+ # resp.quick_connect_summary_list #=> Array
3353
+ # resp.quick_connect_summary_list[0].id #=> String
3354
+ # resp.quick_connect_summary_list[0].arn #=> String
3355
+ # resp.quick_connect_summary_list[0].name #=> String
3356
+ # resp.quick_connect_summary_list[0].quick_connect_type #=> String, one of "USER", "QUEUE", "PHONE_NUMBER"
3357
+ # resp.next_token #=> String
3358
+ #
3359
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQuickConnects AWS API Documentation
2608
3360
  #
2609
- # @overload list_queues(params = {})
3361
+ # @overload list_quick_connects(params = {})
2610
3362
  # @param [Hash] params ({})
2611
- def list_queues(params = {}, options = {})
2612
- req = build_request(:list_queues, params)
3363
+ def list_quick_connects(params = {}, options = {})
3364
+ req = build_request(:list_quick_connects, params)
2613
3365
  req.send_request(options)
2614
3366
  end
2615
3367
 
2616
- # List the queues associated with a routing profile.
3368
+ # Lists the queues associated with a routing profile.
2617
3369
  #
2618
3370
  # @option params [required, String] :instance_id
2619
3371
  # The identifier of the Amazon Connect instance.
@@ -2627,7 +3379,7 @@ module Aws::Connect
2627
3379
  # results.
2628
3380
  #
2629
3381
  # @option params [Integer] :max_results
2630
- # The maximimum number of results to return per page.
3382
+ # The maximum number of results to return per page.
2631
3383
  #
2632
3384
  # @return [Types::ListRoutingProfileQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2633
3385
  #
@@ -2654,7 +3406,7 @@ module Aws::Connect
2654
3406
  # resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
2655
3407
  # resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
2656
3408
  # resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
2657
- # resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT"
3409
+ # resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
2658
3410
  #
2659
3411
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueues AWS API Documentation
2660
3412
  #
@@ -2686,7 +3438,7 @@ module Aws::Connect
2686
3438
  # results.
2687
3439
  #
2688
3440
  # @option params [Integer] :max_results
2689
- # The maximimum number of results to return per page.
3441
+ # The maximum number of results to return per page.
2690
3442
  #
2691
3443
  # @return [Types::ListRoutingProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2692
3444
  #
@@ -2720,6 +3472,9 @@ module Aws::Connect
2720
3472
  req.send_request(options)
2721
3473
  end
2722
3474
 
3475
+ # This API is in preview release for Amazon Connect and is subject to
3476
+ # change.
3477
+ #
2723
3478
  # Returns a paginated list of all security keys associated with the
2724
3479
  # instance.
2725
3480
  #
@@ -2732,7 +3487,7 @@ module Aws::Connect
2732
3487
  # results.
2733
3488
  #
2734
3489
  # @option params [Integer] :max_results
2735
- # The maximimum number of results to return per page.
3490
+ # The maximum number of results to return per page.
2736
3491
  #
2737
3492
  # @return [Types::ListSecurityKeysResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2738
3493
  #
@@ -2785,7 +3540,7 @@ module Aws::Connect
2785
3540
  # results.
2786
3541
  #
2787
3542
  # @option params [Integer] :max_results
2788
- # The maximimum number of results to return per page.
3543
+ # The maximum number of results to return per page.
2789
3544
  #
2790
3545
  # @return [Types::ListSecurityProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2791
3546
  #
@@ -2855,6 +3610,58 @@ module Aws::Connect
2855
3610
  req.send_request(options)
2856
3611
  end
2857
3612
 
3613
+ # This API is in preview release for Amazon Connect and is subject to
3614
+ # change.
3615
+ #
3616
+ # Lists the use cases.
3617
+ #
3618
+ # @option params [required, String] :instance_id
3619
+ # The identifier of the Amazon Connect instance.
3620
+ #
3621
+ # @option params [required, String] :integration_association_id
3622
+ # The identifier for the integration association.
3623
+ #
3624
+ # @option params [String] :next_token
3625
+ # The token for the next set of results. Use the value returned in the
3626
+ # previous response in the next request to retrieve the next set of
3627
+ # results.
3628
+ #
3629
+ # @option params [Integer] :max_results
3630
+ # The maximum number of results to return per page.
3631
+ #
3632
+ # @return [Types::ListUseCasesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
3633
+ #
3634
+ # * {Types::ListUseCasesResponse#use_case_summary_list #use_case_summary_list} => Array&lt;Types::UseCase&gt;
3635
+ # * {Types::ListUseCasesResponse#next_token #next_token} => String
3636
+ #
3637
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
3638
+ #
3639
+ # @example Request syntax with placeholder values
3640
+ #
3641
+ # resp = client.list_use_cases({
3642
+ # instance_id: "InstanceId", # required
3643
+ # integration_association_id: "IntegrationAssociationId", # required
3644
+ # next_token: "NextToken",
3645
+ # max_results: 1,
3646
+ # })
3647
+ #
3648
+ # @example Response structure
3649
+ #
3650
+ # resp.use_case_summary_list #=> Array
3651
+ # resp.use_case_summary_list[0].use_case_id #=> String
3652
+ # resp.use_case_summary_list[0].use_case_arn #=> String
3653
+ # resp.use_case_summary_list[0].use_case_type #=> String, one of "RULES_EVALUATION"
3654
+ # resp.next_token #=> String
3655
+ #
3656
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCases AWS API Documentation
3657
+ #
3658
+ # @overload list_use_cases(params = {})
3659
+ # @param [Hash] params ({})
3660
+ def list_use_cases(params = {}, options = {})
3661
+ req = build_request(:list_use_cases, params)
3662
+ req.send_request(options)
3663
+ end
3664
+
2858
3665
  # Provides summary information about the hierarchy groups for the
2859
3666
  # specified Amazon Connect instance.
2860
3667
  #
@@ -2874,7 +3681,7 @@ module Aws::Connect
2874
3681
  # results.
2875
3682
  #
2876
3683
  # @option params [Integer] :max_results
2877
- # The maximimum number of results to return per page.
3684
+ # The maximum number of results to return per page.
2878
3685
  #
2879
3686
  # @return [Types::ListUserHierarchyGroupsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2880
3687
  #
@@ -2920,7 +3727,7 @@ module Aws::Connect
2920
3727
  # results.
2921
3728
  #
2922
3729
  # @option params [Integer] :max_results
2923
- # The maximimum number of results to return per page.
3730
+ # The maximum number of results to return per page.
2924
3731
  #
2925
3732
  # @return [Types::ListUsersResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2926
3733
  #
@@ -2993,7 +3800,7 @@ module Aws::Connect
2993
3800
  # from the [CreateParticipantConnection][1] API in the Amazon Connect
2994
3801
  # Participant Service.
2995
3802
  #
2996
- # When a new chat contact is successfully created, clients need to
3803
+ # When a new chat contact is successfully created, clients must
2997
3804
  # subscribe to the participant’s connection for the created chat within
2998
3805
  # 5 minutes. This is achieved by invoking
2999
3806
  # [CreateParticipantConnection][1] with WEBSOCKET and
@@ -3007,8 +3814,8 @@ module Aws::Connect
3007
3814
  # * The [quota for concurrent active chats][2] is exceeded. Active chat
3008
3815
  # throttling returns a `LimitExceededException`.
3009
3816
  #
3010
- # For more information about how chat works, see [Chat][3] in the
3011
- # *Amazon Connect Administrator Guide*.
3817
+ # For more information about chat, see [Chat][3] in the *Amazon Connect
3818
+ # Administrator Guide*.
3012
3819
  #
3013
3820
  #
3014
3821
  #
@@ -3031,7 +3838,7 @@ module Aws::Connect
3031
3838
  #
3032
3839
  # @option params [Hash<String,String>] :attributes
3033
3840
  # A custom key-value pair using an attribute map. The attributes are
3034
- # standard Amazon Connect attributes, and can be accessed in contact
3841
+ # standard Amazon Connect attributes. They can be accessed in contact
3035
3842
  # flows just like any other contact attributes.
3036
3843
  #
3037
3844
  # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
@@ -3090,7 +3897,7 @@ module Aws::Connect
3090
3897
  req.send_request(options)
3091
3898
  end
3092
3899
 
3093
- # This API starts recording the contact when the agent joins the call.
3900
+ # Starts recording the contact when the agent joins the call.
3094
3901
  # StartContactRecording is a one-time action. For example, if you use
3095
3902
  # StopContactRecording to stop recording an ongoing call, you can't use
3096
3903
  # StartContactRecording to restart it. For scenarios where the recording
@@ -3118,7 +3925,7 @@ module Aws::Connect
3118
3925
  # associated with the first interaction with the contact center.
3119
3926
  #
3120
3927
  # @option params [required, Types::VoiceRecordingConfiguration] :voice_recording_configuration
3121
- # Who is being recorded.
3928
+ # The person being recorded.
3122
3929
  #
3123
3930
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3124
3931
  #
@@ -3142,16 +3949,16 @@ module Aws::Connect
3142
3949
  req.send_request(options)
3143
3950
  end
3144
3951
 
3145
- # This API places an outbound call to a contact, and then initiates the
3146
- # contact flow. It performs the actions in the contact flow that's
3147
- # specified (in `ContactFlowId`).
3952
+ # Places an outbound call to a contact, and then initiates the contact
3953
+ # flow. It performs the actions in the contact flow that's specified
3954
+ # (in `ContactFlowId`).
3148
3955
  #
3149
- # Agents are not involved in initiating the outbound API (that is,
3150
- # dialing the contact). If the contact flow places an outbound call to a
3151
- # contact, and then puts the contact in queue, that's when the call is
3152
- # routed to the agent, like any other inbound case.
3956
+ # Agents do not initiate the outbound API, which means that they do not
3957
+ # dial the contact. If the contact flow places an outbound call to a
3958
+ # contact, and then puts the contact in queue, the call is then routed
3959
+ # to the agent, like any other inbound case.
3153
3960
  #
3154
- # There is a 60 second dialing timeout for this operation. If the call
3961
+ # There is a 60-second dialing timeout for this operation. If the call
3155
3962
  # is not connected after 60 seconds, it fails.
3156
3963
  #
3157
3964
  # <note markdown="1"> UK numbers with a 447 prefix are not allowed by default. Before you
@@ -3241,6 +4048,89 @@ module Aws::Connect
3241
4048
  req.send_request(options)
3242
4049
  end
3243
4050
 
4051
+ # Initiates a contact flow to start a new task.
4052
+ #
4053
+ # @option params [required, String] :instance_id
4054
+ # The identifier of the Amazon Connect instance.
4055
+ #
4056
+ # @option params [String] :previous_contact_id
4057
+ # The identifier of the previous chat, voice, or task contact.
4058
+ #
4059
+ # @option params [required, String] :contact_flow_id
4060
+ # The identifier of the contact flow for initiating the tasks. To see
4061
+ # the ContactFlowId in the Amazon Connect console user interface, on the
4062
+ # navigation menu go to **Routing**, **Contact Flows**. Choose the
4063
+ # contact flow. On the contact flow page, under the name of the contact
4064
+ # flow, choose **Show additional flow information**. The ContactFlowId
4065
+ # is the last part of the ARN, shown here in bold:
4066
+ #
4067
+ # arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
4068
+ #
4069
+ # @option params [Hash<String,String>] :attributes
4070
+ # A custom key-value pair using an attribute map. The attributes are
4071
+ # standard Amazon Connect attributes, and can be accessed in contact
4072
+ # flows just like any other contact attributes.
4073
+ #
4074
+ # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
4075
+ # contact. Attribute keys can include only alphanumeric, dash, and
4076
+ # underscore characters.
4077
+ #
4078
+ # @option params [required, String] :name
4079
+ # The name of a task that is shown to an agent in the Contact Control
4080
+ # Panel (CCP).
4081
+ #
4082
+ # @option params [Hash<String,Types::Reference>] :references
4083
+ # A formatted URL that is shown to an agent in the Contact Control Panel
4084
+ # (CCP).
4085
+ #
4086
+ # @option params [String] :description
4087
+ # A description of the task that is shown to an agent in the Contact
4088
+ # Control Panel (CCP).
4089
+ #
4090
+ # @option params [String] :client_token
4091
+ # A unique, case-sensitive identifier that you provide to ensure the
4092
+ # idempotency of the request.
4093
+ #
4094
+ # **A suitable default value is auto-generated.** You should normally
4095
+ # not need to pass this option.**
4096
+ #
4097
+ # @return [Types::StartTaskContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
4098
+ #
4099
+ # * {Types::StartTaskContactResponse#contact_id #contact_id} => String
4100
+ #
4101
+ # @example Request syntax with placeholder values
4102
+ #
4103
+ # resp = client.start_task_contact({
4104
+ # instance_id: "InstanceId", # required
4105
+ # previous_contact_id: "ContactId",
4106
+ # contact_flow_id: "ContactFlowId", # required
4107
+ # attributes: {
4108
+ # "AttributeName" => "AttributeValue",
4109
+ # },
4110
+ # name: "Name", # required
4111
+ # references: {
4112
+ # "ReferenceKey" => {
4113
+ # value: "ReferenceValue", # required
4114
+ # type: "URL", # required, accepts URL
4115
+ # },
4116
+ # },
4117
+ # description: "Description",
4118
+ # client_token: "ClientToken",
4119
+ # })
4120
+ #
4121
+ # @example Response structure
4122
+ #
4123
+ # resp.contact_id #=> String
4124
+ #
4125
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContact AWS API Documentation
4126
+ #
4127
+ # @overload start_task_contact(params = {})
4128
+ # @param [Hash] params ({})
4129
+ def start_task_contact(params = {}, options = {})
4130
+ req = build_request(:start_task_contact, params)
4131
+ req.send_request(options)
4132
+ end
4133
+
3244
4134
  # Ends the specified contact.
3245
4135
  #
3246
4136
  # @option params [required, String] :contact_id
@@ -3267,7 +4157,7 @@ module Aws::Connect
3267
4157
  req.send_request(options)
3268
4158
  end
3269
4159
 
3270
- # When a contact is being recorded, this API stops recording the call.
4160
+ # Stops recording a call when a contact is being recorded.
3271
4161
  # StopContactRecording is a one-time action. If you use
3272
4162
  # StopContactRecording to stop recording an ongoing call, you can't use
3273
4163
  # StartContactRecording to restart it. For scenarios where the recording
@@ -3347,8 +4237,8 @@ module Aws::Connect
3347
4237
 
3348
4238
  # Adds the specified tags to the specified resource.
3349
4239
  #
3350
- # The supported resource types are users, routing profiles, and contact
3351
- # flows.
4240
+ # The supported resource types are users, routing profiles, queues,
4241
+ # quick connects, and contact flows.
3352
4242
  #
3353
4243
  # For sample policies that use tags, see [Amazon Connect Identity-Based
3354
4244
  # Policy Examples][1] in the *Amazon Connect Administrator Guide*.
@@ -3414,25 +4304,26 @@ module Aws::Connect
3414
4304
  # specified contact.
3415
4305
  #
3416
4306
  # You can add or update attributes for both ongoing and completed
3417
- # contacts. For example, you can update the customer's name or the
3418
- # reason the customer called while the call is active, or add notes
3419
- # about steps that the agent took during the call that are displayed to
3420
- # the next agent that takes the call. You can also update attributes for
3421
- # a contact using data from your CRM application and save the data with
4307
+ # contacts. For example, while the call is active, you can update the
4308
+ # customer's name or the reason the customer called. You can add notes
4309
+ # about steps that the agent took during the call that display to the
4310
+ # next agent that takes the call. You can also update attributes for a
4311
+ # contact using data from your CRM application and save the data with
3422
4312
  # the contact in Amazon Connect. You could also flag calls for
3423
- # additional analysis, such as legal review or identifying abusive
4313
+ # additional analysis, such as legal review or to identify abusive
3424
4314
  # callers.
3425
4315
  #
3426
4316
  # Contact attributes are available in Amazon Connect for 24 months, and
3427
4317
  # are then deleted.
3428
4318
  #
3429
4319
  # **Important:** You cannot use the operation to update attributes for
3430
- # contacts that occurred prior to the release of the API, September 12,
3431
- # 2018. You can update attributes only for contacts that started after
3432
- # the release of the API. If you attempt to update attributes for a
3433
- # contact that occurred prior to the release of the API, a 400 error is
3434
- # returned. This applies also to queued callbacks that were initiated
3435
- # prior to the release of the API but are still active in your instance.
4320
+ # contacts that occurred prior to the release of the API, which was
4321
+ # September 12, 2018. You can update attributes only for contacts that
4322
+ # started after the release of the API. If you attempt to update
4323
+ # attributes for a contact that occurred prior to the release of the
4324
+ # API, a 400 error is returned. This applies also to queued callbacks
4325
+ # that were initiated prior to the release of the API but are still
4326
+ # active in your instance.
3436
4327
  #
3437
4328
  # @option params [required, String] :initial_contact_id
3438
4329
  # The identifier of the contact. This is the identifier of the contact
@@ -3554,6 +4445,9 @@ module Aws::Connect
3554
4445
  req.send_request(options)
3555
4446
  end
3556
4447
 
4448
+ # This API is in preview release for Amazon Connect and is subject to
4449
+ # change.
4450
+ #
3557
4451
  # Updates the value for the specified attribute type.
3558
4452
  #
3559
4453
  # @option params [required, String] :instance_id
@@ -3584,6 +4478,9 @@ module Aws::Connect
3584
4478
  req.send_request(options)
3585
4479
  end
3586
4480
 
4481
+ # This API is in preview release for Amazon Connect and is subject to
4482
+ # change.
4483
+ #
3587
4484
  # Updates an existing configuration for a resource type. This API is
3588
4485
  # idempotent.
3589
4486
  #
@@ -3645,6 +4542,268 @@ module Aws::Connect
3645
4542
  req.send_request(options)
3646
4543
  end
3647
4544
 
4545
+ # This API is in preview release for Amazon Connect and is subject to
4546
+ # change.
4547
+ #
4548
+ # Updates the hours of operation for the specified queue.
4549
+ #
4550
+ # @option params [required, String] :instance_id
4551
+ # The identifier of the Amazon Connect instance.
4552
+ #
4553
+ # @option params [required, String] :queue_id
4554
+ # The identifier for the queue.
4555
+ #
4556
+ # @option params [required, String] :hours_of_operation_id
4557
+ # The identifier for the hours of operation.
4558
+ #
4559
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4560
+ #
4561
+ # @example Request syntax with placeholder values
4562
+ #
4563
+ # resp = client.update_queue_hours_of_operation({
4564
+ # instance_id: "InstanceId", # required
4565
+ # queue_id: "QueueId", # required
4566
+ # hours_of_operation_id: "HoursOfOperationId", # required
4567
+ # })
4568
+ #
4569
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueHoursOfOperation AWS API Documentation
4570
+ #
4571
+ # @overload update_queue_hours_of_operation(params = {})
4572
+ # @param [Hash] params ({})
4573
+ def update_queue_hours_of_operation(params = {}, options = {})
4574
+ req = build_request(:update_queue_hours_of_operation, params)
4575
+ req.send_request(options)
4576
+ end
4577
+
4578
+ # This API is in preview release for Amazon Connect and is subject to
4579
+ # change.
4580
+ #
4581
+ # Updates the maximum number of contacts allowed in a queue before it is
4582
+ # considered full.
4583
+ #
4584
+ # @option params [required, String] :instance_id
4585
+ # The identifier of the Amazon Connect instance.
4586
+ #
4587
+ # @option params [required, String] :queue_id
4588
+ # The identifier for the queue.
4589
+ #
4590
+ # @option params [required, Integer] :max_contacts
4591
+ # The maximum number of contacts that can be in the queue before it is
4592
+ # considered full.
4593
+ #
4594
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4595
+ #
4596
+ # @example Request syntax with placeholder values
4597
+ #
4598
+ # resp = client.update_queue_max_contacts({
4599
+ # instance_id: "InstanceId", # required
4600
+ # queue_id: "QueueId", # required
4601
+ # max_contacts: 1, # required
4602
+ # })
4603
+ #
4604
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueMaxContacts AWS API Documentation
4605
+ #
4606
+ # @overload update_queue_max_contacts(params = {})
4607
+ # @param [Hash] params ({})
4608
+ def update_queue_max_contacts(params = {}, options = {})
4609
+ req = build_request(:update_queue_max_contacts, params)
4610
+ req.send_request(options)
4611
+ end
4612
+
4613
+ # This API is in preview release for Amazon Connect and is subject to
4614
+ # change.
4615
+ #
4616
+ # Updates the name and description of a queue. At least `Name` or
4617
+ # `Description` must be provided.
4618
+ #
4619
+ # @option params [required, String] :instance_id
4620
+ # The identifier of the Amazon Connect instance.
4621
+ #
4622
+ # @option params [required, String] :queue_id
4623
+ # The identifier for the queue.
4624
+ #
4625
+ # @option params [String] :name
4626
+ # The name of the queue.
4627
+ #
4628
+ # @option params [String] :description
4629
+ # The description of the queue.
4630
+ #
4631
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4632
+ #
4633
+ # @example Request syntax with placeholder values
4634
+ #
4635
+ # resp = client.update_queue_name({
4636
+ # instance_id: "InstanceId", # required
4637
+ # queue_id: "QueueId", # required
4638
+ # name: "CommonNameLength127",
4639
+ # description: "QueueDescription",
4640
+ # })
4641
+ #
4642
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueName AWS API Documentation
4643
+ #
4644
+ # @overload update_queue_name(params = {})
4645
+ # @param [Hash] params ({})
4646
+ def update_queue_name(params = {}, options = {})
4647
+ req = build_request(:update_queue_name, params)
4648
+ req.send_request(options)
4649
+ end
4650
+
4651
+ # This API is in preview release for Amazon Connect and is subject to
4652
+ # change.
4653
+ #
4654
+ # Updates the outbound caller ID name, number, and outbound whisper flow
4655
+ # for a specified queue.
4656
+ #
4657
+ # @option params [required, String] :instance_id
4658
+ # The identifier of the Amazon Connect instance.
4659
+ #
4660
+ # @option params [required, String] :queue_id
4661
+ # The identifier for the queue.
4662
+ #
4663
+ # @option params [required, Types::OutboundCallerConfig] :outbound_caller_config
4664
+ # The outbound caller ID name, number, and outbound whisper flow.
4665
+ #
4666
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4667
+ #
4668
+ # @example Request syntax with placeholder values
4669
+ #
4670
+ # resp = client.update_queue_outbound_caller_config({
4671
+ # instance_id: "InstanceId", # required
4672
+ # queue_id: "QueueId", # required
4673
+ # outbound_caller_config: { # required
4674
+ # outbound_caller_id_name: "OutboundCallerIdName",
4675
+ # outbound_caller_id_number_id: "PhoneNumberId",
4676
+ # outbound_flow_id: "ContactFlowId",
4677
+ # },
4678
+ # })
4679
+ #
4680
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundCallerConfig AWS API Documentation
4681
+ #
4682
+ # @overload update_queue_outbound_caller_config(params = {})
4683
+ # @param [Hash] params ({})
4684
+ def update_queue_outbound_caller_config(params = {}, options = {})
4685
+ req = build_request(:update_queue_outbound_caller_config, params)
4686
+ req.send_request(options)
4687
+ end
4688
+
4689
+ # This API is in preview release for Amazon Connect and is subject to
4690
+ # change.
4691
+ #
4692
+ # Updates the status of the queue.
4693
+ #
4694
+ # @option params [required, String] :instance_id
4695
+ # The identifier of the Amazon Connect instance.
4696
+ #
4697
+ # @option params [required, String] :queue_id
4698
+ # The identifier for the queue.
4699
+ #
4700
+ # @option params [required, String] :status
4701
+ # The status of the queue.
4702
+ #
4703
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4704
+ #
4705
+ # @example Request syntax with placeholder values
4706
+ #
4707
+ # resp = client.update_queue_status({
4708
+ # instance_id: "InstanceId", # required
4709
+ # queue_id: "QueueId", # required
4710
+ # status: "ENABLED", # required, accepts ENABLED, DISABLED
4711
+ # })
4712
+ #
4713
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueStatus AWS API Documentation
4714
+ #
4715
+ # @overload update_queue_status(params = {})
4716
+ # @param [Hash] params ({})
4717
+ def update_queue_status(params = {}, options = {})
4718
+ req = build_request(:update_queue_status, params)
4719
+ req.send_request(options)
4720
+ end
4721
+
4722
+ # This API is in preview release for Amazon Connect and is subject to
4723
+ # change.
4724
+ #
4725
+ # Updates the configuration settings for the specified quick connect.
4726
+ #
4727
+ # @option params [required, String] :instance_id
4728
+ # The identifier of the Amazon Connect instance.
4729
+ #
4730
+ # @option params [required, String] :quick_connect_id
4731
+ # The identifier for the quick connect.
4732
+ #
4733
+ # @option params [required, Types::QuickConnectConfig] :quick_connect_config
4734
+ # Information about the configuration settings for the quick connect.
4735
+ #
4736
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4737
+ #
4738
+ # @example Request syntax with placeholder values
4739
+ #
4740
+ # resp = client.update_quick_connect_config({
4741
+ # instance_id: "InstanceId", # required
4742
+ # quick_connect_id: "QuickConnectId", # required
4743
+ # quick_connect_config: { # required
4744
+ # quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
4745
+ # user_config: {
4746
+ # user_id: "UserId", # required
4747
+ # contact_flow_id: "ContactFlowId", # required
4748
+ # },
4749
+ # queue_config: {
4750
+ # queue_id: "QueueId", # required
4751
+ # contact_flow_id: "ContactFlowId", # required
4752
+ # },
4753
+ # phone_config: {
4754
+ # phone_number: "PhoneNumber", # required
4755
+ # },
4756
+ # },
4757
+ # })
4758
+ #
4759
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectConfig AWS API Documentation
4760
+ #
4761
+ # @overload update_quick_connect_config(params = {})
4762
+ # @param [Hash] params ({})
4763
+ def update_quick_connect_config(params = {}, options = {})
4764
+ req = build_request(:update_quick_connect_config, params)
4765
+ req.send_request(options)
4766
+ end
4767
+
4768
+ # This API is in preview release for Amazon Connect and is subject to
4769
+ # change.
4770
+ #
4771
+ # Updates the name and description of a quick connect. The request
4772
+ # accepts the following data in JSON format. At least `Name` or
4773
+ # `Description` must be provided.
4774
+ #
4775
+ # @option params [required, String] :instance_id
4776
+ # The identifier of the Amazon Connect instance.
4777
+ #
4778
+ # @option params [required, String] :quick_connect_id
4779
+ # The identifier for the quick connect.
4780
+ #
4781
+ # @option params [String] :name
4782
+ # The name of the quick connect.
4783
+ #
4784
+ # @option params [String] :description
4785
+ # The description of the quick connect.
4786
+ #
4787
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
4788
+ #
4789
+ # @example Request syntax with placeholder values
4790
+ #
4791
+ # resp = client.update_quick_connect_name({
4792
+ # instance_id: "InstanceId", # required
4793
+ # quick_connect_id: "QuickConnectId", # required
4794
+ # name: "QuickConnectName",
4795
+ # description: "QuickConnectDescription",
4796
+ # })
4797
+ #
4798
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQuickConnectName AWS API Documentation
4799
+ #
4800
+ # @overload update_quick_connect_name(params = {})
4801
+ # @param [Hash] params ({})
4802
+ def update_quick_connect_name(params = {}, options = {})
4803
+ req = build_request(:update_quick_connect_name, params)
4804
+ req.send_request(options)
4805
+ end
4806
+
3648
4807
  # Updates the channels that agents can handle in the Contact Control
3649
4808
  # Panel (CCP) for a routing profile.
3650
4809
  #
@@ -3655,7 +4814,8 @@ module Aws::Connect
3655
4814
  # The identifier of the routing profile.
3656
4815
  #
3657
4816
  # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
3658
- # The channels agents can handle in the Contact Control Panel (CCP).
4817
+ # The channels that agents can handle in the Contact Control Panel
4818
+ # (CCP).
3659
4819
  #
3660
4820
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3661
4821
  #
@@ -3666,7 +4826,7 @@ module Aws::Connect
3666
4826
  # routing_profile_id: "RoutingProfileId", # required
3667
4827
  # media_concurrencies: [ # required
3668
4828
  # {
3669
- # channel: "VOICE", # required, accepts VOICE, CHAT
4829
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
3670
4830
  # concurrency: 1, # required
3671
4831
  # },
3672
4832
  # ],
@@ -3758,7 +4918,9 @@ module Aws::Connect
3758
4918
  # The identifier of the routing profile.
3759
4919
  #
3760
4920
  # @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
3761
- # The queues to be updated for this routing profile.
4921
+ # The queues to be updated for this routing profile. Queues must first
4922
+ # be associated to the routing profile. You can do this using
4923
+ # AssociateRoutingProfileQueues.
3762
4924
  #
3763
4925
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3764
4926
  #
@@ -3771,7 +4933,7 @@ module Aws::Connect
3771
4933
  # {
3772
4934
  # queue_reference: { # required
3773
4935
  # queue_id: "QueueId", # required
3774
- # channel: "VOICE", # required, accepts VOICE, CHAT
4936
+ # channel: "VOICE", # required, accepts VOICE, CHAT, TASK
3775
4937
  # },
3776
4938
  # priority: 1, # required
3777
4939
  # delay: 1, # required
@@ -3893,14 +5055,13 @@ module Aws::Connect
3893
5055
 
3894
5056
  # Updates the identity information for the specified user.
3895
5057
  #
3896
- # Someone with the ability to invoke `UpdateUserIndentityInfo` can
3897
- # change the login credentials of other users by changing their email
3898
- # address. This poses a security risk to your organization. They can
3899
- # change the email address of a user to the attacker's email address,
3900
- # and then reset the password through email. We strongly recommend
3901
- # limiting who has the ability to invoke `UpdateUserIndentityInfo`. For
3902
- # more information, see [Best Practices for Security Profiles][1] in the
3903
- # *Amazon Connect Administrator Guide*.
5058
+ # We strongly recommend limiting who has the ability to invoke
5059
+ # `UpdateUserIdentityInfo`. Someone with that ability can change the
5060
+ # login credentials of other users by changing their email address. This
5061
+ # poses a security risk to your organization. They can change the email
5062
+ # address of a user to the attacker's email address, and then reset the
5063
+ # password through email. For more information, see [Best Practices for
5064
+ # Security Profiles][1] in the *Amazon Connect Administrator Guide*.
3904
5065
  #
3905
5066
  #
3906
5067
  #
@@ -4046,7 +5207,7 @@ module Aws::Connect
4046
5207
  params: params,
4047
5208
  config: config)
4048
5209
  context[:gem_name] = 'aws-sdk-connect'
4049
- context[:gem_version] = '1.36.0'
5210
+ context[:gem_version] = '1.41.0'
4050
5211
  Seahorse::Client::Request.new(handlers, context)
4051
5212
  end
4052
5213