aws-sdk-connect 1.32.0 → 1.37.0

data/lib/aws-sdk-connect/errors.rb

@@ -37,7 +37,10 @@ module Aws::Connect
   # * {InvalidRequestException}
   # * {LimitExceededException}
   # * {OutboundContactNotPermittedException}
+  # * {ResourceConflictException}
+  # * {ResourceInUseException}
   # * {ResourceNotFoundException}
+  # * {ServiceQuotaExceededException}
   # * {ThrottlingException}
   # * {UserNotFoundException}
   #
@@ -197,6 +200,46 @@ module Aws::Connect
       end
     end
 
+    class ResourceConflictException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ResourceConflictException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+    end
+
+    class ResourceInUseException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ResourceInUseException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+
+      # @return [String]
+      def resource_type
+        @data[:resource_type]
+      end
+
+      # @return [String]
+      def resource_id
+        @data[:resource_id]
+      end
+    end
+
     class ResourceNotFoundException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context
@@ -212,6 +255,21 @@ module Aws::Connect
       end
     end
 
+    class ServiceQuotaExceededException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ServiceQuotaExceededException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+    end
+
     class ThrottlingException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context

data/lib/aws-sdk-connect/types.rb

@@ -10,6 +10,154 @@
 module Aws::Connect
   module Types
 
+    # @note When making an API call, you may pass AssociateApprovedOriginRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         origin: "Origin", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] origin
+    #   The domain to add to your allow list.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateApprovedOriginRequest AWS API Documentation
+    #
+    class AssociateApprovedOriginRequest < Struct.new(
+      :instance_id,
+      :origin)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass AssociateInstanceStorageConfigRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
+    #         storage_config: { # required
+    #           association_id: "AssociationId",
+    #           storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
+    #           s3_config: {
+    #             bucket_name: "BucketName", # required
+    #             bucket_prefix: "Prefix", # required
+    #             encryption_config: {
+    #               encryption_type: "KMS", # required, accepts KMS
+    #               key_id: "KeyId", # required
+    #             },
+    #           },
+    #           kinesis_video_stream_config: {
+    #             prefix: "Prefix", # required
+    #             retention_period_hours: 1, # required
+    #             encryption_config: { # required
+    #               encryption_type: "KMS", # required, accepts KMS
+    #               key_id: "KeyId", # required
+    #             },
+    #           },
+    #           kinesis_stream_config: {
+    #             stream_arn: "ARN", # required
+    #           },
+    #           kinesis_firehose_config: {
+    #             firehose_arn: "ARN", # required
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_type
+    #   A valid resource type.
+    #   @return [String]
+    #
+    # @!attribute [rw] storage_config
+    #   A valid storage type.
+    #   @return [Types::InstanceStorageConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateInstanceStorageConfigRequest AWS API Documentation
+    #
+    class AssociateInstanceStorageConfigRequest < Struct.new(
+      :instance_id,
+      :resource_type,
+      :storage_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateInstanceStorageConfigResponse AWS API Documentation
+    #
+    class AssociateInstanceStorageConfigResponse < Struct.new(
+      :association_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass AssociateLambdaFunctionRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         function_arn: "FunctionArn", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] function_arn
+    #   The Amazon Resource Name (ARN) for the Lambda function being
+    #   associated. Maximum number of characters allowed is 140.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLambdaFunctionRequest AWS API Documentation
+    #
+    class AssociateLambdaFunctionRequest < Struct.new(
+      :instance_id,
+      :function_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass AssociateLexBotRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         lex_bot: { # required
+    #           name: "BotName",
+    #           lex_region: "LexRegion",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] lex_bot
+    #   The Amazon Lex box to associate with the instance.
+    #   @return [Types::LexBot]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLexBotRequest AWS API Documentation
+    #
+    class AssociateLexBotRequest < Struct.new(
+      :instance_id,
+      :lex_bot)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass AssociateRoutingProfileQueuesRequest
     #   data as a hash:
     #
@@ -20,7 +168,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -50,6 +198,63 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass AssociateSecurityKeyRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         key: "PEM", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] key
+    #   A valid security key in PEM format.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateSecurityKeyRequest AWS API Documentation
+    #
+    class AssociateSecurityKeyRequest < Struct.new(
+      :instance_id,
+      :key)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateSecurityKeyResponse AWS API Documentation
+    #
+    class AssociateSecurityKeyResponse < Struct.new(
+      :association_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A toggle for an individual feature at the instance level.
+    #
+    # @!attribute [rw] attribute_type
+    #   The type of attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   The value of the attribute.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Attribute AWS API Documentation
+    #
+    class Attribute < Struct.new(
+      :attribute_type,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A chat message.
     #
     # @note When making an API call, you may pass ChatMessage
@@ -142,6 +347,13 @@ module Aws::Connect
 
     # Contains summary information about a contact flow.
     #
+    # You can also create and update contact flows using the [Amazon Connect
+    # Flow language][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
+    #
     # @!attribute [rw] id
     #   The identifier of the contact flow.
     #   @return [String]
@@ -257,6 +469,138 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateInstanceRequest
+    #   data as a hash:
+    #
+    #       {
+    #         client_token: "ClientToken",
+    #         identity_management_type: "SAML", # required, accepts SAML, CONNECT_MANAGED, EXISTING_DIRECTORY
+    #         instance_alias: "DirectoryAlias",
+    #         directory_id: "DirectoryId",
+    #         inbound_calls_enabled: false, # required
+    #         outbound_calls_enabled: false, # required
+    #       }
+    #
+    # @!attribute [rw] client_token
+    #   The idempotency token.
+    #   @return [String]
+    #
+    # @!attribute [rw] identity_management_type
+    #   The type of identity management for your Amazon Connect users.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_alias
+    #   The name for your instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] directory_id
+    #   The identifier for the directory.
+    #   @return [String]
+    #
+    # @!attribute [rw] inbound_calls_enabled
+    #   Whether your contact center handles incoming contacts.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] outbound_calls_enabled
+    #   Whether your contact center allows outbound calls.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstanceRequest AWS API Documentation
+    #
+    class CreateInstanceRequest < Struct.new(
+      :client_token,
+      :identity_management_type,
+      :instance_alias,
+      :directory_id,
+      :inbound_calls_enabled,
+      :outbound_calls_enabled)
+      SENSITIVE = [:instance_alias]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] id
+    #   The identifier for the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstanceResponse AWS API Documentation
+    #
+    class CreateInstanceResponse < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateIntegrationAssociationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_type: "EVENT", # required, accepts EVENT
+    #         integration_arn: "ARN", # required
+    #         source_application_url: "URI", # required
+    #         source_application_name: "SourceApplicationName", # required
+    #         source_type: "SALESFORCE", # required, accepts SALESFORCE, ZENDESK
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_type
+    #   The type of information to be ingested.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_arn
+    #   The Amazon Resource Name (ARN) of the integration.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_url
+    #   The URL for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_name
+    #   The name of the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_type
+    #   The type of the data source.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
+    #
+    class CreateIntegrationAssociationRequest < Struct.new(
+      :instance_id,
+      :integration_type,
+      :integration_arn,
+      :source_application_url,
+      :source_application_name,
+      :source_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the association.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_arn
+    #   The Amazon Resource Name (ARN) for the association.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationResponse AWS API Documentation
+    #
+    class CreateIntegrationAssociationResponse < Struct.new(
+      :integration_association_id,
+      :integration_association_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateRoutingProfileRequest
     #   data as a hash:
     #
@@ -269,7 +613,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -277,7 +621,7 @@ module Aws::Connect
     #         ],
     #         media_concurrencies: [ # required
     #           {
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             concurrency: 1, # required
     #           },
     #         ],
@@ -349,72 +693,172 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass CreateUserRequest
+    # @note When making an API call, you may pass CreateUseCaseRequest
     #   data as a hash:
     #
     #       {
-    #         username: "AgentUsername", # required
-    #         password: "Password",
-    #         identity_info: {
-    #           first_name: "AgentFirstName",
-    #           last_name: "AgentLastName",
-    #           email: "Email",
-    #         },
-    #         phone_config: { # required
-    #           phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
-    #           auto_accept: false,
-    #           after_contact_work_time_limit: 1,
-    #           desk_phone_number: "PhoneNumber",
-    #         },
-    #         directory_user_id: "DirectoryUserId",
-    #         security_profile_ids: ["SecurityProfileId"], # required
-    #         routing_profile_id: "RoutingProfileId", # required
-    #         hierarchy_group_id: "HierarchyGroupId",
     #         instance_id: "InstanceId", # required
-    #         tags: {
-    #           "TagKey" => "TagValue",
-    #         },
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         use_case_type: "RULES_EVALUATION", # required, accepts RULES_EVALUATION
     #       }
     #
-    # @!attribute [rw] username
-    #   The user name for the account. For instances not using SAML for
-    #   identity management, the user name can include up to 20 characters.
-    #   If you are using SAML for identity management, the user name can
-    #   include up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] password
-    #   The password for the user account. A password is required if you are
-    #   using Amazon Connect for identity management. Otherwise, it is an
-    #   error to include a password.
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
     #   @return [String]
     #
-    # @!attribute [rw] identity_info
-    #   The information about the identity of the user.
-    #   @return [Types::UserIdentityInfo]
-    #
-    # @!attribute [rw] phone_config
-    #   The phone settings for the user.
-    #   @return [Types::UserPhoneConfig]
-    #
-    # @!attribute [rw] directory_user_id
-    #   The identifier of the user account in the directory used for
-    #   identity management. If Amazon Connect cannot access the directory,
-    #   you can specify this identifier to authenticate users. If you
-    #   include the identifier, we assume that Amazon Connect cannot access
-    #   the directory. Otherwise, the identity information is used to
-    #   authenticate users from your directory.
-    #
-    #   This parameter is required if you are using an existing directory
-    #   for identity management in Amazon Connect when Amazon Connect cannot
-    #   access your directory to authenticate users. If you are using SAML
-    #   for identity management and include this parameter, an error is
-    #   returned.
+    # @!attribute [rw] use_case_type
+    #   The type of use case to associate to the AppIntegration association.
+    #   Each AppIntegration association can have only one of each use case
+    #   type.
     #   @return [String]
     #
-    # @!attribute [rw] security_profile_ids
-    #   The identifier of the security profile for the user.
-    #   @return [Array<String>]
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
+    #
+    class CreateUseCaseRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :use_case_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] use_case_id
+    #   The identifier of the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_arn
+    #   The Amazon Resource Name (ARN) for the use case.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseResponse AWS API Documentation
+    #
+    class CreateUseCaseResponse < Struct.new(
+      :use_case_id,
+      :use_case_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateUserHierarchyGroupRequest
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyGroupName", # required
+    #         parent_group_id: "HierarchyGroupId",
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the user hierarchy group. Must not be more than 100
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] parent_group_id
+    #   The identifier for the parent hierarchy group. The user hierarchy is
+    #   created at level one if the parent group ID is null.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupRequest AWS API Documentation
+    #
+    class CreateUserHierarchyGroupRequest < Struct.new(
+      :name,
+      :parent_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] hierarchy_group_arn
+    #   The Amazon Resource Name (ARN) of the hierarchy group.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupResponse AWS API Documentation
+    #
+    class CreateUserHierarchyGroupResponse < Struct.new(
+      :hierarchy_group_id,
+      :hierarchy_group_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateUserRequest
+    #   data as a hash:
+    #
+    #       {
+    #         username: "AgentUsername", # required
+    #         password: "Password",
+    #         identity_info: {
+    #           first_name: "AgentFirstName",
+    #           last_name: "AgentLastName",
+    #           email: "Email",
+    #         },
+    #         phone_config: { # required
+    #           phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
+    #           auto_accept: false,
+    #           after_contact_work_time_limit: 1,
+    #           desk_phone_number: "PhoneNumber",
+    #         },
+    #         directory_user_id: "DirectoryUserId",
+    #         security_profile_ids: ["SecurityProfileId"], # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         hierarchy_group_id: "HierarchyGroupId",
+    #         instance_id: "InstanceId", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] username
+    #   The user name for the account. For instances not using SAML for
+    #   identity management, the user name can include up to 20 characters.
+    #   If you are using SAML for identity management, the user name can
+    #   include up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
+    #   @return [String]
+    #
+    # @!attribute [rw] password
+    #   The password for the user account. A password is required if you are
+    #   using Amazon Connect for identity management. Otherwise, it is an
+    #   error to include a password.
+    #   @return [String]
+    #
+    # @!attribute [rw] identity_info
+    #   The information about the identity of the user.
+    #   @return [Types::UserIdentityInfo]
+    #
+    # @!attribute [rw] phone_config
+    #   The phone settings for the user.
+    #   @return [Types::UserPhoneConfig]
+    #
+    # @!attribute [rw] directory_user_id
+    #   The identifier of the user account in the directory used for
+    #   identity management. If Amazon Connect cannot access the directory,
+    #   you can specify this identifier to authenticate users. If you
+    #   include the identifier, we assume that Amazon Connect cannot access
+    #   the directory. Otherwise, the identity information is used to
+    #   authenticate users from your directory.
+    #
+    #   This parameter is required if you are using an existing directory
+    #   for identity management in Amazon Connect when Amazon Connect cannot
+    #   access your directory to authenticate users. If you are using SAML
+    #   for identity management and include this parameter, an error is
+    #   returned.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_ids
+    #   The identifier of the security profile for the user.
+    #   @return [Array<String>]
     #
     # @!attribute [rw] routing_profile_id
     #   The identifier of the routing profile for the user.
@@ -569,6 +1013,106 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteInstanceRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteInstanceRequest AWS API Documentation
+    #
+    class DeleteInstanceRequest < Struct.new(
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DeleteIntegrationAssociationRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteIntegrationAssociationRequest AWS API Documentation
+    #
+    class DeleteIntegrationAssociationRequest < Struct.new(
+      :instance_id,
+      :integration_association_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DeleteUseCaseRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         use_case_id: "UseCaseId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_id
+    #   The identifier for the use case.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUseCaseRequest AWS API Documentation
+    #
+    class DeleteUseCaseRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :use_case_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DeleteUserHierarchyGroupRequest
+    #   data as a hash:
+    #
+    #       {
+    #         hierarchy_group_id: "HierarchyGroupId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUserHierarchyGroupRequest AWS API Documentation
+    #
+    class DeleteUserHierarchyGroupRequest < Struct.new(
+      :hierarchy_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteUserRequest
     #   data as a hash:
     #
@@ -631,132 +1175,244 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass DescribeRoutingProfileRequest
+    # @note When making an API call, you may pass DescribeInstanceAttributeRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         routing_profile_id: "RoutingProfileId", # required
+    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA
     #       }
     #
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] routing_profile_id
-    #   The identifier of the routing profile.
+    # @!attribute [rw] attribute_type
+    #   The type of attribute.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceAttributeRequest AWS API Documentation
     #
-    class DescribeRoutingProfileRequest < Struct.new(
+    class DescribeInstanceAttributeRequest < Struct.new(
       :instance_id,
-      :routing_profile_id)
+      :attribute_type)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] routing_profile
-    #   The routing profile.
-    #   @return [Types::RoutingProfile]
+    # @!attribute [rw] attribute
+    #   The type of attribute.
+    #   @return [Types::Attribute]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceAttributeResponse AWS API Documentation
     #
-    class DescribeRoutingProfileResponse < Struct.new(
-      :routing_profile)
+    class DescribeInstanceAttributeResponse < Struct.new(
+      :attribute)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
+    # @note When making an API call, you may pass DescribeInstanceRequest
     #   data as a hash:
     #
     #       {
-    #         hierarchy_group_id: "HierarchyGroupId", # required
     #         instance_id: "InstanceId", # required
     #       }
     #
-    # @!attribute [rw] hierarchy_group_id
-    #   The identifier of the hierarchy group.
-    #   @return [String]
-    #
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyGroupRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceRequest AWS API Documentation
     #
-    class DescribeUserHierarchyGroupRequest < Struct.new(
-      :hierarchy_group_id,
+    class DescribeInstanceRequest < Struct.new(
       :instance_id)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] hierarchy_group
-    #   Information about the hierarchy group.
-    #   @return [Types::HierarchyGroup]
+    # @!attribute [rw] instance
+    #   The name of the instance.
+    #   @return [Types::Instance]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyGroupResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceResponse AWS API Documentation
     #
-    class DescribeUserHierarchyGroupResponse < Struct.new(
-      :hierarchy_group)
+    class DescribeInstanceResponse < Struct.new(
+      :instance)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass DescribeUserHierarchyStructureRequest
+    # @note When making an API call, you may pass DescribeInstanceStorageConfigRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
+    #         association_id: "AssociationId", # required
+    #         resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
     #       }
     #
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyStructureRequest AWS API Documentation
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
     #
-    class DescribeUserHierarchyStructureRequest < Struct.new(
-      :instance_id)
+    # @!attribute [rw] resource_type
+    #   A valid resource type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceStorageConfigRequest AWS API Documentation
+    #
+    class DescribeInstanceStorageConfigRequest < Struct.new(
+      :instance_id,
+      :association_id,
+      :resource_type)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] hierarchy_structure
-    #   Information about the hierarchy structure.
-    #   @return [Types::HierarchyStructure]
+    # @!attribute [rw] storage_config
+    #   A valid storage type.
+    #   @return [Types::InstanceStorageConfig]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyStructureResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceStorageConfigResponse AWS API Documentation
     #
-    class DescribeUserHierarchyStructureResponse < Struct.new(
-      :hierarchy_structure)
+    class DescribeInstanceStorageConfigResponse < Struct.new(
+      :storage_config)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass DescribeUserRequest
+    # @note When making an API call, you may pass DescribeRoutingProfileRequest
     #   data as a hash:
     #
     #       {
-    #         user_id: "UserId", # required
     #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
     #       }
     #
-    # @!attribute [rw] user_id
-    #   The identifier of the user account.
-    #   @return [String]
-    #
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserRequest AWS API Documentation
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
     #
-    class DescribeUserRequest < Struct.new(
-      :user_id,
-      :instance_id)
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileRequest AWS API Documentation
+    #
+    class DescribeRoutingProfileRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] routing_profile
+    #   The routing profile.
+    #   @return [Types::RoutingProfile]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileResponse AWS API Documentation
+    #
+    class DescribeRoutingProfileResponse < Struct.new(
+      :routing_profile)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
+    #   data as a hash:
+    #
+    #       {
+    #         hierarchy_group_id: "HierarchyGroupId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyGroupRequest AWS API Documentation
+    #
+    class DescribeUserHierarchyGroupRequest < Struct.new(
+      :hierarchy_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hierarchy_group
+    #   Information about the hierarchy group.
+    #   @return [Types::HierarchyGroup]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyGroupResponse AWS API Documentation
+    #
+    class DescribeUserHierarchyGroupResponse < Struct.new(
+      :hierarchy_group)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeUserHierarchyStructureRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyStructureRequest AWS API Documentation
+    #
+    class DescribeUserHierarchyStructureRequest < Struct.new(
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hierarchy_structure
+    #   Information about the hierarchy structure.
+    #   @return [Types::HierarchyStructure]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserHierarchyStructureResponse AWS API Documentation
+    #
+    class DescribeUserHierarchyStructureResponse < Struct.new(
+      :hierarchy_structure)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeUserRequest
+    #   data as a hash:
+    #
+    #       {
+    #         user_id: "UserId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] user_id
+    #   The identifier of the user account.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeUserRequest AWS API Documentation
+    #
+    class DescribeUserRequest < Struct.new(
+      :user_id,
+      :instance_id)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -806,6 +1462,120 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DisassociateApprovedOriginRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         origin: "Origin", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] origin
+    #   The domain URL of the integrated application.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateApprovedOriginRequest AWS API Documentation
+    #
+    class DisassociateApprovedOriginRequest < Struct.new(
+      :instance_id,
+      :origin)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DisassociateInstanceStorageConfigRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         association_id: "AssociationId", # required
+    #         resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_type
+    #   A valid resource type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfigRequest AWS API Documentation
+    #
+    class DisassociateInstanceStorageConfigRequest < Struct.new(
+      :instance_id,
+      :association_id,
+      :resource_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DisassociateLambdaFunctionRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         function_arn: "FunctionArn", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance..
+    #   @return [String]
+    #
+    # @!attribute [rw] function_arn
+    #   The Amazon Resource Name (ARN) of the Lambda function being
+    #   disassociated.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLambdaFunctionRequest AWS API Documentation
+    #
+    class DisassociateLambdaFunctionRequest < Struct.new(
+      :instance_id,
+      :function_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DisassociateLexBotRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         bot_name: "BotName", # required
+    #         lex_region: "LexRegion", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] bot_name
+    #   The name of the Amazon Lex bot. Maximum character limit of 50.
+    #   @return [String]
+    #
+    # @!attribute [rw] lex_region
+    #   The Region in which the Amazon Lex bot has been created.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLexBotRequest AWS API Documentation
+    #
+    class DisassociateLexBotRequest < Struct.new(
+      :instance_id,
+      :bot_name,
+      :lex_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DisassociateRoutingProfileQueuesRequest
     #   data as a hash:
     #
@@ -815,7 +1585,7 @@ module Aws::Connect
     #         queue_references: [ # required
     #           {
     #             queue_id: "QueueId", # required
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #           },
     #         ],
     #       }
@@ -842,6 +1612,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DisassociateSecurityKeyRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         association_id: "AssociationId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateSecurityKeyRequest AWS API Documentation
+    #
+    class DisassociateSecurityKeyRequest < Struct.new(
+      :instance_id,
+      :association_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A resource with the specified name already exists.
     #
     # @!attribute [rw] message
@@ -855,6 +1651,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The encryption configuration.
+    #
+    # @note When making an API call, you may pass EncryptionConfig
+    #   data as a hash:
+    #
+    #       {
+    #         encryption_type: "KMS", # required, accepts KMS
+    #         key_id: "KeyId", # required
+    #       }
+    #
+    # @!attribute [rw] encryption_type
+    #   The type of encryption.
+    #   @return [String]
+    #
+    # @!attribute [rw] key_id
+    #   The identifier of the encryption key.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EncryptionConfig AWS API Documentation
+    #
+    class EncryptionConfig < Struct.new(
+      :encryption_type,
+      :key_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the filter to apply when retrieving metrics.
     #
     # @note When making an API call, you may pass Filters
@@ -862,7 +1685,7 @@ module Aws::Connect
     #
     #       {
     #         queues: ["QueueId"],
-    #         channels: ["VOICE"], # accepts VOICE, CHAT
+    #         channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #       }
     #
     # @!attribute [rw] queues
@@ -927,7 +1750,7 @@ module Aws::Connect
     #         instance_id: "InstanceId", # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE, CHAT
+    #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         current_metrics: [ # required
@@ -948,16 +1771,16 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
-    #   `CHAT` channels are supported.
+    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
+    #   TASK channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
     #   The grouping applied to the metrics returned. For example, when
     #   grouped by `QUEUE`, the metrics returned apply to each queue rather
     #   than aggregated for all queues. If you group by `CHANNEL`, you
-    #   should include a Channels filter. Both `VOICE` and `CHAT` channels
-    #   are supported.
+    #   should include a Channels filter. VOICE, CHAT, and TASK channels are
+    #   supported.
     #
     #   If no `Grouping` is included in the request, a summary of metrics is
     #   returned.
@@ -1168,7 +1991,7 @@ module Aws::Connect
     #         end_time: Time.now, # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE, CHAT
+    #           channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         historical_metrics: [ # required
@@ -1215,8 +2038,8 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
-    #   `CHAT` channels are supported.
+    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
+    #   TASK channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
@@ -1527,6 +2350,28 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about the hierarchy level to update.
+    #
+    # @note When making an API call, you may pass HierarchyLevelUpdate
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyLevelName", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the user hierarchy level. Must not be more than 50
+    #   characters.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyLevelUpdate AWS API Documentation
+    #
+    class HierarchyLevelUpdate < Struct.new(
+      :name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the levels of a hierarchy group.
     #
     # @!attribute [rw] level_one
@@ -1595,34 +2440,89 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a historical metric. For a description of
-    # each metric, see [Historical Metrics Definitions][1] in the *Amazon
-    # Connect Administrator Guide*.
-    #
-    #
-    #
-    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    # Contains information about the level hierarchy to update.
     #
-    # @note When making an API call, you may pass HistoricalMetric
+    # @note When making an API call, you may pass HierarchyStructureUpdate
     #   data as a hash:
     #
     #       {
-    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
-    #         threshold: {
-    #           comparison: "LT", # accepts LT
-    #           threshold_value: 1.0,
+    #         level_one: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_two: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_three: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_four: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_five: {
+    #           name: "HierarchyLevelName", # required
     #         },
-    #         statistic: "SUM", # accepts SUM, MAX, AVG
-    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       }
     #
-    # @!attribute [rw] name
-    #   The name of the metric.
-    #   @return [String]
+    # @!attribute [rw] level_one
+    #   The update for level one.
+    #   @return [Types::HierarchyLevelUpdate]
     #
-    # @!attribute [rw] threshold
-    #   The threshold for the metric, used with service level metrics.
-    #   @return [Types::Threshold]
+    # @!attribute [rw] level_two
+    #   The update for level two.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_three
+    #   The update for level three.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_four
+    #   The update for level four.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_five
+    #   The update for level five.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyStructureUpdate AWS API Documentation
+    #
+    class HierarchyStructureUpdate < Struct.new(
+      :level_one,
+      :level_two,
+      :level_three,
+      :level_four,
+      :level_five)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about a historical metric. For a description of
+    # each metric, see [Historical Metrics Definitions][1] in the *Amazon
+    # Connect Administrator Guide*.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    #
+    # @note When making an API call, you may pass HistoricalMetric
+    #   data as a hash:
+    #
+    #       {
+    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
+    #         threshold: {
+    #           comparison: "LT", # accepts LT
+    #           threshold_value: 1.0,
+    #         },
+    #         statistic: "SUM", # accepts SUM, MAX, AVG
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the metric.
+    #   @return [String]
+    #
+    # @!attribute [rw] threshold
+    #   The threshold for the metric, used with service level metrics.
+    #   @return [Types::Threshold]
     #
     # @!attribute [rw] statistic
     #   The statistic for the metric.
@@ -1706,82 +2606,800 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Request processing failed due to an error or failure with the service.
+    # The Amazon Connect instance.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] identity_management_type
+    #   The identity management type.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_alias
+    #   The alias of instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] created_time
+    #   When the instance was created.
+    #   @return [Time]
+    #
+    # @!attribute [rw] service_role
+    #   The service role of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_status
+    #   The state of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] status_reason
+    #   Relevant details why the instance was not successfully created.
+    #   @return [Types::InstanceStatusReason]
+    #
+    # @!attribute [rw] inbound_calls_enabled
+    #   Whether inbound calls are enabled.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] outbound_calls_enabled
+    #   Whether outbound calls are enabled.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Instance AWS API Documentation
+    #
+    class Instance < Struct.new(
+      :id,
+      :arn,
+      :identity_management_type,
+      :instance_alias,
+      :created_time,
+      :service_role,
+      :instance_status,
+      :status_reason,
+      :inbound_calls_enabled,
+      :outbound_calls_enabled)
+      SENSITIVE = [:instance_alias]
+      include Aws::Structure
+    end
+
+    # Relevant details why the instance was not successfully created.
+    #
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceStatusReason AWS API Documentation
+    #
+    class InstanceStatusReason < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The storage configuration for the instance.
+    #
+    # @note When making an API call, you may pass InstanceStorageConfig
+    #   data as a hash:
+    #
+    #       {
+    #         association_id: "AssociationId",
+    #         storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
+    #         s3_config: {
+    #           bucket_name: "BucketName", # required
+    #           bucket_prefix: "Prefix", # required
+    #           encryption_config: {
+    #             encryption_type: "KMS", # required, accepts KMS
+    #             key_id: "KeyId", # required
+    #           },
+    #         },
+    #         kinesis_video_stream_config: {
+    #           prefix: "Prefix", # required
+    #           retention_period_hours: 1, # required
+    #           encryption_config: { # required
+    #             encryption_type: "KMS", # required, accepts KMS
+    #             key_id: "KeyId", # required
+    #           },
+    #         },
+    #         kinesis_stream_config: {
+    #           stream_arn: "ARN", # required
+    #         },
+    #         kinesis_firehose_config: {
+    #           firehose_arn: "ARN", # required
+    #         },
+    #       }
+    #
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @!attribute [rw] storage_type
+    #   A valid storage type.
+    #   @return [String]
+    #
+    # @!attribute [rw] s3_config
+    #   The S3 configuration.
+    #   @return [Types::S3Config]
+    #
+    # @!attribute [rw] kinesis_video_stream_config
+    #   The configuration of the Kinesis video stream.
+    #   @return [Types::KinesisVideoStreamConfig]
+    #
+    # @!attribute [rw] kinesis_stream_config
+    #   The configuration of the Kinesis data stream.
+    #   @return [Types::KinesisStreamConfig]
+    #
+    # @!attribute [rw] kinesis_firehose_config
+    #   The configuration of the Kinesis Firehose delivery stream.
+    #   @return [Types::KinesisFirehoseConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceStorageConfig AWS API Documentation
+    #
+    class InstanceStorageConfig < Struct.new(
+      :association_id,
+      :storage_type,
+      :s3_config,
+      :kinesis_video_stream_config,
+      :kinesis_stream_config,
+      :kinesis_firehose_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the instance.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] identity_management_type
+    #   The identity management type of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_alias
+    #   The alias of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] created_time
+    #   When the instance was created.
+    #   @return [Time]
+    #
+    # @!attribute [rw] service_role
+    #   The service role of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_status
+    #   The state of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] inbound_calls_enabled
+    #   Whether inbound calls are enabled.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] outbound_calls_enabled
+    #   Whether outbound calls are enabled.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InstanceSummary AWS API Documentation
+    #
+    class InstanceSummary < Struct.new(
+      :id,
+      :arn,
+      :identity_management_type,
+      :instance_alias,
+      :created_time,
+      :service_role,
+      :instance_status,
+      :inbound_calls_enabled,
+      :outbound_calls_enabled)
+      SENSITIVE = [:instance_alias]
+      include Aws::Structure
+    end
+
+    # Contains summary information about the associated AppIntegrations.
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_arn
+    #   The Amazon Resource Name (ARN) for the AppIntegration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_type
+    #   The integration type.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_arn
+    #   The Amazon Resource Name (ARN) for the AppIntegration.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_url
+    #   The URL for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_application_name
+    #   The user-provided, friendly name for the external application.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_type
+    #   The name of the source.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IntegrationAssociationSummary AWS API Documentation
+    #
+    class IntegrationAssociationSummary < Struct.new(
+      :integration_association_id,
+      :integration_association_arn,
+      :instance_id,
+      :integration_type,
+      :integration_arn,
+      :source_application_url,
+      :source_application_name,
+      :source_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Request processing failed due to an error or failure with the service.
+    #
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InternalServiceException AWS API Documentation
+    #
+    class InternalServiceException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The contact flow is not valid.
+    #
+    # @!attribute [rw] problems
+    #   The problems with the contact flow. Please fix before trying again.
+    #   @return [Array<Types::ProblemDetail>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowException AWS API Documentation
+    #
+    class InvalidContactFlowException < Struct.new(
+      :problems)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # One or more of the specified parameters are not valid.
+    #
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidParameterException AWS API Documentation
+    #
+    class InvalidParameterException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The request is not valid.
+    #
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidRequestException AWS API Documentation
+    #
+    class InvalidRequestException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration information of a Kinesis Firehose delivery stream.
+    #
+    # @note When making an API call, you may pass KinesisFirehoseConfig
+    #   data as a hash:
+    #
+    #       {
+    #         firehose_arn: "ARN", # required
+    #       }
+    #
+    # @!attribute [rw] firehose_arn
+    #   The Amazon Resource Name (ARN) of the delivery stream.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/KinesisFirehoseConfig AWS API Documentation
+    #
+    class KinesisFirehoseConfig < Struct.new(
+      :firehose_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration information of a Kinesis data stream.
+    #
+    # @note When making an API call, you may pass KinesisStreamConfig
+    #   data as a hash:
+    #
+    #       {
+    #         stream_arn: "ARN", # required
+    #       }
+    #
+    # @!attribute [rw] stream_arn
+    #   The Amazon Resource Name (ARN) of the data stream.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/KinesisStreamConfig AWS API Documentation
+    #
+    class KinesisStreamConfig < Struct.new(
+      :stream_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration information of a Kinesis video stream.
+    #
+    # @note When making an API call, you may pass KinesisVideoStreamConfig
+    #   data as a hash:
+    #
+    #       {
+    #         prefix: "Prefix", # required
+    #         retention_period_hours: 1, # required
+    #         encryption_config: { # required
+    #           encryption_type: "KMS", # required, accepts KMS
+    #           key_id: "KeyId", # required
+    #         },
+    #       }
+    #
+    # @!attribute [rw] prefix
+    #   The prefix of the video stream.
+    #   @return [String]
+    #
+    # @!attribute [rw] retention_period_hours
+    #   The number of hours data is retained in the stream. Kinesis Video
+    #   Streams retains the data in a data store that is associated with the
+    #   stream.
+    #
+    #   The default value is 0, indicating that the stream does not persist
+    #   data.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] encryption_config
+    #   The encryption configuration.
+    #   @return [Types::EncryptionConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/KinesisVideoStreamConfig AWS API Documentation
+    #
+    class KinesisVideoStreamConfig < Struct.new(
+      :prefix,
+      :retention_period_hours,
+      :encryption_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration information of an Amazon Lex bot.
+    #
+    # @note When making an API call, you may pass LexBot
+    #   data as a hash:
+    #
+    #       {
+    #         name: "BotName",
+    #         lex_region: "LexRegion",
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the Amazon Lex bot.
+    #   @return [String]
+    #
+    # @!attribute [rw] lex_region
+    #   The Region the Amazon Lex bot was created in.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LexBot AWS API Documentation
+    #
+    class LexBot < Struct.new(
+      :name,
+      :lex_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The allowed limit for the resource has been exceeded.
+    #
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LimitExceededException AWS API Documentation
+    #
+    class LimitExceededException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListApprovedOriginsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListApprovedOriginsRequest AWS API Documentation
+    #
+    class ListApprovedOriginsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] origins
+    #   The approved origins.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListApprovedOriginsResponse AWS API Documentation
+    #
+    class ListApprovedOriginsResponse < Struct.new(
+      :origins,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListContactFlowsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_types
+    #   The type of contact flow.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsRequest AWS API Documentation
+    #
+    class ListContactFlowsRequest < Struct.new(
+      :instance_id,
+      :contact_flow_types,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_summary_list
+    #   Information about the contact flows.
+    #   @return [Array<Types::ContactFlowSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsResponse AWS API Documentation
+    #
+    class ListContactFlowsResponse < Struct.new(
+      :contact_flow_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListHoursOfOperationsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
+    #
+    class ListHoursOfOperationsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hours_of_operation_summary_list
+    #   Information about the hours of operation.
+    #   @return [Array<Types::HoursOfOperationSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    #
+    class ListHoursOfOperationsResponse < Struct.new(
+      :hours_of_operation_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListInstanceAttributesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesRequest AWS API Documentation
+    #
+    class ListInstanceAttributesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] attributes
+    #   The attribute types.
+    #   @return [Array<Types::Attribute>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesResponse AWS API Documentation
+    #
+    class ListInstanceAttributesResponse < Struct.new(
+      :attributes,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListInstanceStorageConfigsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_type
+    #   A valid resource type.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceStorageConfigsRequest AWS API Documentation
+    #
+    class ListInstanceStorageConfigsRequest < Struct.new(
+      :instance_id,
+      :resource_type,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] storage_configs
+    #   A valid storage type.
+    #   @return [Array<Types::InstanceStorageConfig>]
     #
-    # @!attribute [rw] message
-    #   The message.
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InternalServiceException AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceStorageConfigsResponse AWS API Documentation
     #
-    class InternalServiceException < Struct.new(
-      :message)
+    class ListInstanceStorageConfigsResponse < Struct.new(
+      :storage_configs,
+      :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # The contact flow is not valid.
+    # @note When making an API call, you may pass ListInstancesRequest
+    #   data as a hash:
     #
-    # @!attribute [rw] problems
-    #   The problems with the contact flow. Please fix before trying again.
-    #   @return [Array<Types::ProblemDetail>]
+    #       {
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowException AWS API Documentation
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
     #
-    class InvalidContactFlowException < Struct.new(
-      :problems)
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstancesRequest AWS API Documentation
+    #
+    class ListInstancesRequest < Struct.new(
+      :next_token,
+      :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # One or more of the specified parameters are not valid.
+    # @!attribute [rw] instance_summary_list
+    #   Information about the instances.
+    #   @return [Array<Types::InstanceSummary>]
     #
-    # @!attribute [rw] message
-    #   The message.
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidParameterException AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstancesResponse AWS API Documentation
     #
-    class InvalidParameterException < Struct.new(
-      :message)
+    class ListInstancesResponse < Struct.new(
+      :instance_summary_list,
+      :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # The request is not valid.
+    # @note When making an API call, you may pass ListIntegrationAssociationsRequest
+    #   data as a hash:
     #
-    # @!attribute [rw] message
-    #   The message.
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidRequestException AWS API Documentation
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
     #
-    class InvalidRequestException < Struct.new(
-      :message)
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsRequest AWS API Documentation
+    #
+    class ListIntegrationAssociationsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # The allowed limit for the resource has been exceeded.
+    # @!attribute [rw] integration_association_summary_list
+    #   The AppIntegration associations.
+    #   @return [Array<Types::IntegrationAssociationSummary>]
     #
-    # @!attribute [rw] message
-    #   The message.
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LimitExceededException AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociationsResponse AWS API Documentation
     #
-    class LimitExceededException < Struct.new(
-      :message)
+    class ListIntegrationAssociationsResponse < Struct.new(
+      :integration_association_summary_list,
+      :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListContactFlowsRequest
+    # @note When making an API call, you may pass ListLambdaFunctionsRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
     #         next_token: "NextToken",
     #         max_results: 1,
     #       }
@@ -1790,10 +3408,6 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] contact_flow_types
-    #   The type of contact flow.
-    #   @return [Array<String>]
-    #
     # @!attribute [rw] next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
@@ -1804,36 +3418,35 @@ module Aws::Connect
     #   The maximimum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLambdaFunctionsRequest AWS API Documentation
     #
-    class ListContactFlowsRequest < Struct.new(
+    class ListLambdaFunctionsRequest < Struct.new(
       :instance_id,
-      :contact_flow_types,
       :next_token,
       :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] contact_flow_summary_list
-    #   Information about the contact flows.
-    #   @return [Array<Types::ContactFlowSummary>]
+    # @!attribute [rw] lambda_functions
+    #   The Lambdafunction ARNs associated with the specified instance.
+    #   @return [Array<String>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLambdaFunctionsResponse AWS API Documentation
     #
-    class ListContactFlowsResponse < Struct.new(
-      :contact_flow_summary_list,
+    class ListLambdaFunctionsResponse < Struct.new(
+      :lambda_functions,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListHoursOfOperationsRequest
+    # @note When making an API call, you may pass ListLexBotsRequest
     #   data as a hash:
     #
     #       {
@@ -1856,9 +3469,9 @@ module Aws::Connect
     #   The maximimum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLexBotsRequest AWS API Documentation
     #
-    class ListHoursOfOperationsRequest < Struct.new(
+    class ListLexBotsRequest < Struct.new(
       :instance_id,
       :next_token,
       :max_results)
@@ -1866,19 +3479,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @!attribute [rw] hours_of_operation_summary_list
-    #   Information about the hours of operation.
-    #   @return [Array<Types::HoursOfOperationSummary>]
+    # @!attribute [rw] lex_bots
+    #   The the names and regions of the Amazon Lex bots associated with the
+    #   specified instance.
+    #   @return [Array<Types::LexBot>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLexBotsResponse AWS API Documentation
     #
-    class ListHoursOfOperationsResponse < Struct.new(
-      :hours_of_operation_summary_list,
+    class ListLexBotsResponse < Struct.new(
+      :lex_bots,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
@@ -2163,6 +3777,57 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListSecurityKeysRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityKeysRequest AWS API Documentation
+    #
+    class ListSecurityKeysRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_keys
+    #   The security keys.
+    #   @return [Array<Types::SecurityKey>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityKeysResponse AWS API Documentation
+    #
+    class ListSecurityKeysResponse < Struct.new(
+      :security_keys,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListSecurityProfilesRequest
     #   data as a hash:
     #
@@ -2245,6 +3910,66 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Provides summary information about the use cases for the specified
+    # Amazon Connect AppIntegration association.
+    #
+    # @note When making an API call, you may pass ListUseCasesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         integration_association_id: "IntegrationAssociationId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] integration_association_id
+    #   The identifier for the integration association.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesRequest AWS API Documentation
+    #
+    class ListUseCasesRequest < Struct.new(
+      :instance_id,
+      :integration_association_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] use_case_summary_list
+    #   The use cases.
+    #   @return [Array<Types::UseCase>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUseCasesResponse AWS API Documentation
+    #
+    class ListUseCasesResponse < Struct.new(
+      :use_case_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListUserHierarchyGroupsRequest
     #   data as a hash:
     #
@@ -2354,7 +4079,7 @@ module Aws::Connect
     #   data as a hash:
     #
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         concurrency: 1, # required
     #       }
     #
@@ -2496,40 +4221,105 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the queue.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueReference AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueReference AWS API Documentation
+    #
+    class QueueReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_type
+    #   The type of queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueSummary AWS API Documentation
+    #
+    class QueueSummary < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :queue_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A link that an agent selects to complete a given task. You can have up
+    # to 4,096 UTF-8 bytes across all references for a contact.
+    #
+    # @note When making an API call, you may pass Reference
+    #   data as a hash:
+    #
+    #       {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL
+    #       }
+    #
+    # @!attribute [rw] value
+    #   A formatted URL that will be shown to an agent in the Contact
+    #   Control Panel (CCP)
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   A valid URL.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
+    #
+    class Reference < Struct.new(
+      :value,
+      :type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A resource already has that name.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceConflictException AWS API Documentation
     #
-    class QueueReference < Struct.new(
-      :id,
-      :arn)
+    class ResourceConflictException < Struct.new(
+      :message)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # Contains summary information about a queue.
+    # That resource is already in use. Please try another.
     #
-    # @!attribute [rw] id
-    #   The identifier of the queue.
-    #   @return [String]
-    #
-    # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the queue.
+    # @!attribute [rw] message
     #   @return [String]
     #
-    # @!attribute [rw] name
-    #   The name of the queue.
+    # @!attribute [rw] resource_type
+    #   The type of resource.
     #   @return [String]
     #
-    # @!attribute [rw] queue_type
-    #   The type of queue.
+    # @!attribute [rw] resource_id
+    #   The identifier for the resource.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueSummary AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceInUseException AWS API Documentation
     #
-    class QueueSummary < Struct.new(
-      :id,
-      :arn,
-      :name,
-      :queue_type)
+    class ResourceInUseException < Struct.new(
+      :message,
+      :resource_type,
+      :resource_id)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2644,7 +4434,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -2741,7 +4531,7 @@ module Aws::Connect
     #
     #       {
     #         queue_id: "QueueId", # required
-    #         channel: "VOICE", # required, accepts VOICE, CHAT
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #       }
     #
     # @!attribute [rw] queue_id
@@ -2786,6 +4576,67 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the S3 storage type.
+    #
+    # @note When making an API call, you may pass S3Config
+    #   data as a hash:
+    #
+    #       {
+    #         bucket_name: "BucketName", # required
+    #         bucket_prefix: "Prefix", # required
+    #         encryption_config: {
+    #           encryption_type: "KMS", # required, accepts KMS
+    #           key_id: "KeyId", # required
+    #         },
+    #       }
+    #
+    # @!attribute [rw] bucket_name
+    #   The S3 bucket name.
+    #   @return [String]
+    #
+    # @!attribute [rw] bucket_prefix
+    #   The S3 bucket prefix.
+    #   @return [String]
+    #
+    # @!attribute [rw] encryption_config
+    #   The S3 encryption configuration.
+    #   @return [Types::EncryptionConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/S3Config AWS API Documentation
+    #
+    class S3Config < Struct.new(
+      :bucket_name,
+      :bucket_prefix,
+      :encryption_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration information of the security key.
+    #
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @!attribute [rw] key
+    #   The key of the security key.
+    #   @return [String]
+    #
+    # @!attribute [rw] creation_time
+    #   When the security key was created.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityKey AWS API Documentation
+    #
+    class SecurityKey < Struct.new(
+      :association_id,
+      :key,
+      :creation_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a security profile.
     #
     # @!attribute [rw] id
@@ -2810,6 +4661,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The service quota has been exceeded.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
+    #
+    class ServiceQuotaExceededException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass StartChatContactRequest
     #   data as a hash:
     #
@@ -3050,6 +4914,106 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass StartTaskContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         previous_contact_id: "ContactId",
+    #         contact_flow_id: "ContactFlowId", # required
+    #         attributes: {
+    #           "AttributeName" => "AttributeValue",
+    #         },
+    #         name: "Name", # required
+    #         references: {
+    #           "ReferenceKey" => {
+    #             value: "ReferenceValue", # required
+    #             type: "URL", # required, accepts URL
+    #           },
+    #         },
+    #         description: "Description",
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   The identifier of the previous chat, voice, or task contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow for initiating the tasks. To see
+    #   the ContactFlowId in the Amazon Connect console user interface, on
+    #   the navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   contact flow. On the contact flow page, under the name of the
+    #   contact flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
+    #   @return [String]
+    #
+    # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in contact
+    #   flows just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] name
+    #   The name of a task that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] description
+    #   A description of the task that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
+    #
+    class StartTaskContactRequest < Struct.new(
+      :instance_id,
+      :previous_contact_id,
+      :contact_flow_id,
+      :attributes,
+      :name,
+      :references,
+      :description,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of this contact within the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactResponse AWS API Documentation
+    #
+    class StartTaskContactResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass StopContactRecordingRequest
     #   data as a hash:
     #
@@ -3306,7 +5270,13 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow.
+    #   The JSON string that represents contact flow’s content. For an
+    #   example, see [Example contact flow in Amazon Connect Flow
+    #   language][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowContentRequest AWS API Documentation
@@ -3356,6 +5326,100 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateInstanceAttributeRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA
+    #         value: "InstanceAttributeValue", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] attribute_type
+    #   The type of attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   The value for the attribute. Maximum character limit is 100.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceAttributeRequest AWS API Documentation
+    #
+    class UpdateInstanceAttributeRequest < Struct.new(
+      :instance_id,
+      :attribute_type,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateInstanceStorageConfigRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         association_id: "AssociationId", # required
+    #         resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
+    #         storage_config: { # required
+    #           association_id: "AssociationId",
+    #           storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
+    #           s3_config: {
+    #             bucket_name: "BucketName", # required
+    #             bucket_prefix: "Prefix", # required
+    #             encryption_config: {
+    #               encryption_type: "KMS", # required, accepts KMS
+    #               key_id: "KeyId", # required
+    #             },
+    #           },
+    #           kinesis_video_stream_config: {
+    #             prefix: "Prefix", # required
+    #             retention_period_hours: 1, # required
+    #             encryption_config: { # required
+    #               encryption_type: "KMS", # required, accepts KMS
+    #               key_id: "KeyId", # required
+    #             },
+    #           },
+    #           kinesis_stream_config: {
+    #             stream_arn: "ARN", # required
+    #           },
+    #           kinesis_firehose_config: {
+    #             firehose_arn: "ARN", # required
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] association_id
+    #   The existing association identifier that uniquely identifies the
+    #   resource type and storage config for the given instance ID.
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_type
+    #   A valid resource type.
+    #   @return [String]
+    #
+    # @!attribute [rw] storage_config
+    #   The storage configuration for the instance.
+    #   @return [Types::InstanceStorageConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceStorageConfigRequest AWS API Documentation
+    #
+    class UpdateInstanceStorageConfigRequest < Struct.new(
+      :instance_id,
+      :association_id,
+      :resource_type,
+      :storage_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateRoutingProfileConcurrencyRequest
     #   data as a hash:
     #
@@ -3364,7 +5428,7 @@ module Aws::Connect
     #         routing_profile_id: "RoutingProfileId", # required
     #         media_concurrencies: [ # required
     #           {
-    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             concurrency: 1, # required
     #           },
     #         ],
@@ -3472,7 +5536,7 @@ module Aws::Connect
     #           {
     #             queue_reference: { # required
     #               queue_id: "QueueId", # required
-    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #               channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #             },
     #             priority: 1, # required
     #             delay: 1, # required
@@ -3489,7 +5553,9 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] queue_configs
-    #   The queues to be updated for this routing profile.
+    #   The queues to be updated for this routing profile. Queues must first
+    #   be associated to the routing profile. You can do this using
+    #   AssociateRoutingProfileQueues.
     #   @return [Array<Types::RoutingProfileQueueConfig>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueuesRequest AWS API Documentation
@@ -3502,6 +5568,38 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyGroupName", # required
+    #         hierarchy_group_id: "HierarchyGroupId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the hierarchy group. Must not be more than 100
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyGroupNameRequest AWS API Documentation
+    #
+    class UpdateUserHierarchyGroupNameRequest < Struct.new(
+      :name,
+      :hierarchy_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserHierarchyRequest
     #   data as a hash:
     #
@@ -3533,6 +5631,47 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateUserHierarchyStructureRequest
+    #   data as a hash:
+    #
+    #       {
+    #         hierarchy_structure: { # required
+    #           level_one: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_two: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_three: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_four: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_five: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #         },
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] hierarchy_structure
+    #   The hierarchy levels to update.
+    #   @return [Types::HierarchyStructureUpdate]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyStructureRequest AWS API Documentation
+    #
+    class UpdateUserHierarchyStructureRequest < Struct.new(
+      :hierarchy_structure,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserIdentityInfoRequest
     #   data as a hash:
     #
@@ -3666,6 +5805,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains the use case.
+    #
+    # @!attribute [rw] use_case_id
+    #   The identifier for the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_arn
+    #   The Amazon Resource Name (ARN) for the use case.
+    #   @return [String]
+    #
+    # @!attribute [rw] use_case_type
+    #   The type of use case to associate to the AppIntegration association.
+    #   Each AppIntegration association can have only one of each use case
+    #   type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UseCase AWS API Documentation
+    #
+    class UseCase < Struct.new(
+      :use_case_id,
+      :use_case_arn,
+      :use_case_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a user account for a Amazon Connect
     # instance.
     #