aws-sdk-connect 1.30.0 → 1.35.0

data/lib/aws-sdk-connect/errors.rb

@@ -27,14 +27,17 @@ module Aws::Connect
   # See {Seahorse::Client::RequestContext} for more information.
   #
   # ## Error Classes
+  # * {ContactFlowNotPublishedException}
   # * {ContactNotFoundException}
   # * {DestinationNotAllowedException}
   # * {DuplicateResourceException}
   # * {InternalServiceException}
+  # * {InvalidContactFlowException}
   # * {InvalidParameterException}
   # * {InvalidRequestException}
   # * {LimitExceededException}
   # * {OutboundContactNotPermittedException}
+  # * {ResourceInUseException}
   # * {ResourceNotFoundException}
   # * {ThrottlingException}
   # * {UserNotFoundException}
@@ -45,6 +48,21 @@ module Aws::Connect
 
     extend Aws::Errors::DynamicErrors
 
+    class ContactFlowNotPublishedException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ContactFlowNotPublishedException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+    end
+
     class ContactNotFoundException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context
@@ -105,6 +123,21 @@ module Aws::Connect
       end
     end
 
+    class InvalidContactFlowException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::InvalidContactFlowException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def problems
+        @data[:problems]
+      end
+    end
+
     class InvalidParameterException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context
@@ -165,6 +198,31 @@ module Aws::Connect
       end
     end
 
+    class ResourceInUseException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ResourceInUseException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+
+      # @return [String]
+      def resource_type
+        @data[:resource_type]
+      end
+
+      # @return [String]
+      def resource_id
+        @data[:resource_id]
+      end
+    end
+
     class ResourceNotFoundException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context

data/lib/aws-sdk-connect/types.rb

@@ -10,6 +10,46 @@
 module Aws::Connect
   module Types
 
+    # @note When making an API call, you may pass AssociateRoutingProfileQueuesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         queue_configs: [ # required
+    #           {
+    #             queue_reference: { # required
+    #               queue_id: "QueueId", # required
+    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #             },
+    #             priority: 1, # required
+    #             delay: 1, # required
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_configs
+    #   The queues to associate with this routing profile.
+    #   @return [Array<Types::RoutingProfileQueueConfig>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueuesRequest AWS API Documentation
+    #
+    class AssociateRoutingProfileQueuesRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :queue_configs)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A chat message.
     #
     # @note When making an API call, you may pass ChatMessage
@@ -37,8 +77,78 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a contact flow.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   The type of the contact flow. For descriptions of the available
+    #   types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
+    #
+    class ContactFlow < Struct.new(
+      :arn,
+      :id,
+      :name,
+      :type,
+      :description,
+      :content,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The contact flow has not been published.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowNotPublishedException AWS API Documentation
+    #
+    class ContactFlowNotPublishedException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains summary information about a contact flow.
     #
+    # You can also create and update contact flows using the [Amazon Connect
+    # Flow language][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
+    #
     # @!attribute [rw] id
     #   The identifier of the contact flow.
     #   @return [String]
@@ -80,6 +190,222 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateContactFlowRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "ContactFlowName", # required
+    #         type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
+    #         description: "ContactFlowDescription",
+    #         content: "ContactFlowContent", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   The type of the contact flow. For descriptions of the available
+    #   types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowRequest AWS API Documentation
+    #
+    class CreateContactFlowRequest < Struct.new(
+      :instance_id,
+      :name,
+      :type,
+      :description,
+      :content,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_arn
+    #   The Amazon Resource Name (ARN) of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
+    #
+    class CreateContactFlowResponse < Struct.new(
+      :contact_flow_id,
+      :contact_flow_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateRoutingProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "RoutingProfileName", # required
+    #         description: "RoutingProfileDescription", # required
+    #         default_outbound_queue_id: "QueueId", # required
+    #         queue_configs: [
+    #           {
+    #             queue_reference: { # required
+    #               queue_id: "QueueId", # required
+    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #             },
+    #             priority: 1, # required
+    #             delay: 1, # required
+    #           },
+    #         ],
+    #         media_concurrencies: [ # required
+    #           {
+    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             concurrency: 1, # required
+    #           },
+    #         ],
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the routing profile. Must not be more than 127
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   Description of the routing profile. Must not be more than 250
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] default_outbound_queue_id
+    #   The default outbound queue for the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_configs
+    #   The inbound queues associated with the routing profile. If no queue
+    #   is added, the agent can only make outbound calls.
+    #   @return [Array<Types::RoutingProfileQueueConfig>]
+    #
+    # @!attribute [rw] media_concurrencies
+    #   The channels agents can handle in the Contact Control Panel (CCP)
+    #   for this routing profile.
+    #   @return [Array<Types::MediaConcurrency>]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileRequest AWS API Documentation
+    #
+    class CreateRoutingProfileRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :default_outbound_queue_id,
+      :queue_configs,
+      :media_concurrencies,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] routing_profile_arn
+    #   The Amazon Resource Name (ARN) of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileResponse AWS API Documentation
+    #
+    class CreateRoutingProfileResponse < Struct.new(
+      :routing_profile_arn,
+      :routing_profile_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass CreateUserHierarchyGroupRequest
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyGroupName", # required
+    #         parent_group_id: "HierarchyGroupId",
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the user hierarchy group. Must not be more than 100
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] parent_group_id
+    #   The identifier for the parent hierarchy group. The user hierarchy is
+    #   created at level one if the parent group ID is null.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupRequest AWS API Documentation
+    #
+    class CreateUserHierarchyGroupRequest < Struct.new(
+      :name,
+      :parent_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] hierarchy_group_arn
+    #   The Amazon Resource Name (ARN) of the hierarchy group.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupResponse AWS API Documentation
+    #
+    class CreateUserHierarchyGroupResponse < Struct.new(
+      :hierarchy_group_id,
+      :hierarchy_group_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateUserRequest
     #   data as a hash:
     #
@@ -300,6 +626,31 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteUserHierarchyGroupRequest
+    #   data as a hash:
+    #
+    #       {
+    #         hierarchy_group_id: "HierarchyGroupId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUserHierarchyGroupRequest AWS API Documentation
+    #
+    class DeleteUserHierarchyGroupRequest < Struct.new(
+      :hierarchy_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteUserRequest
     #   data as a hash:
     #
@@ -325,6 +676,80 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeContactFlowRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
+    #
+    class DescribeContactFlowRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow
+    #   Information about the contact flow.
+    #   @return [Types::ContactFlow]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
+    #
+    class DescribeContactFlowResponse < Struct.new(
+      :contact_flow)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass DescribeRoutingProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileRequest AWS API Documentation
+    #
+    class DescribeRoutingProfileRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] routing_profile
+    #   The routing profile.
+    #   @return [Types::RoutingProfile]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileResponse AWS API Documentation
+    #
+    class DescribeRoutingProfileResponse < Struct.new(
+      :routing_profile)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
     #   data as a hash:
     #
@@ -463,6 +888,42 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DisassociateRoutingProfileQueuesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         queue_references: [ # required
+    #           {
+    #             queue_id: "QueueId", # required
+    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_references
+    #   The queues to disassociate from this routing profile.
+    #   @return [Array<Types::RoutingProfileQueueReference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateRoutingProfileQueuesRequest AWS API Documentation
+    #
+    class DisassociateRoutingProfileQueuesRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :queue_references)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A resource with the specified name already exists.
     #
     # @!attribute [rw] message
@@ -569,16 +1030,16 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. The only
-    #   supported channel is `VOICE`.
+    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
+    #   `CHAT` channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
     #   The grouping applied to the metrics returned. For example, when
     #   grouped by `QUEUE`, the metrics returned apply to each queue rather
     #   than aggregated for all queues. If you group by `CHANNEL`, you
-    #   should include a Channels filter. The only supported channel is
-    #   `VOICE`.
+    #   should include a Channels filter. Both `VOICE` and `CHAT` channels
+    #   are supported.
     #
     #   If no `Grouping` is included in the request, a summary of metrics is
     #   returned.
@@ -586,65 +1047,112 @@ module Aws::Connect
     #
     # @!attribute [rw] current_metrics
     #   The metrics to retrieve. Specify the name and unit for each metric.
-    #   The following metrics are available. For a description of each
-    #   metric, see [Real-time Metrics Definitions][1] in the *Amazon
+    #   The following metrics are available. For a description of all the
+    #   metrics, see [Real-time Metrics Definitions][1] in the *Amazon
     #   Connect Administrator Guide*.
     #
     #   AGENTS\_AFTER\_CONTACT\_WORK
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [ACW][2]
+    #
     #   AGENTS\_AVAILABLE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Available][3]
+    #
     #   AGENTS\_ERROR
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Error][4]
+    #
     #   AGENTS\_NON\_PRODUCTIVE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [NPT (Non-Productive Time)][5]
+    #
     #   AGENTS\_ON\_CALL
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [On contact][6]
+    #
     #   AGENTS\_ON\_CONTACT
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [On contact][6]
+    #
     #   AGENTS\_ONLINE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Online][7]
+    #
     #   AGENTS\_STAFFED
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Staffed][8]
+    #
     #   CONTACTS\_IN\_QUEUE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [In queue][9]
+    #
     #   CONTACTS\_SCHEDULED
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Scheduled][10]
+    #
     #   OLDEST\_CONTACT\_AGE
     #
     #   : Unit: SECONDS
     #
+    #     When you use groupings, Unit says SECONDS but the Value is
+    #     returned in MILLISECONDS. For example, if you get a response like
+    #     this:
+    #
+    #     `\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS"
+    #     \}, "Value": 24113.0 `\\}
+    #
+    #     The actual OLDEST\_CONTACT\_AGE is 24 seconds.
+    #
+    #     Name in real-time metrics report: [Oldest][11]
+    #
     #   SLOTS\_ACTIVE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Active][12]
+    #
     #   SLOTS\_AVAILABLE
     #
     #   : Unit: COUNT
     #
+    #     Name in real-time metrics report: [Availability][13]
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
     #   @return [Array<Types::CurrentMetric>]
     #
     # @!attribute [rw] next_token
@@ -789,8 +1297,8 @@ module Aws::Connect
     #   The queues, up to 100, or channels, to use to filter the metrics
     #   returned. Metric data is retrieved only for the resources associated
     #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. The only
-    #   supported channel is `VOICE`.
+    #   both queue IDs and queue ARNs in the same request. Both `VOICE` and
+    #   `CHAT` channels are supported.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
@@ -1101,6 +1609,28 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about the hierarchy level to update.
+    #
+    # @note When making an API call, you may pass HierarchyLevelUpdate
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyLevelName", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the user hierarchy level. Must not be more than 50
+    #   characters.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyLevelUpdate AWS API Documentation
+    #
+    class HierarchyLevelUpdate < Struct.new(
+      :name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the levels of a hierarchy group.
     #
     # @!attribute [rw] level_one
@@ -1169,6 +1699,61 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about the level hierarchy to update.
+    #
+    # @note When making an API call, you may pass HierarchyStructureUpdate
+    #   data as a hash:
+    #
+    #       {
+    #         level_one: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_two: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_three: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_four: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #         level_five: {
+    #           name: "HierarchyLevelName", # required
+    #         },
+    #       }
+    #
+    # @!attribute [rw] level_one
+    #   The update for level one.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_two
+    #   The update for level two.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_three
+    #   The update for level three.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_four
+    #   The update for level four.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @!attribute [rw] level_five
+    #   The update for level five.
+    #   @return [Types::HierarchyLevelUpdate]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyStructureUpdate AWS API Documentation
+    #
+    class HierarchyStructureUpdate < Struct.new(
+      :level_one,
+      :level_two,
+      :level_three,
+      :level_four,
+      :level_five)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a historical metric. For a description of
     # each metric, see [Historical Metrics Definitions][1] in the *Amazon
     # Connect Administrator Guide*.
@@ -1294,6 +1879,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The contact flow is not valid.
+    #
+    # @!attribute [rw] problems
+    #   The problems with the contact flow. Please fix before trying again.
+    #   @return [Array<Types::ProblemDetail>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowException AWS API Documentation
+    #
+    class InvalidContactFlowException < Struct.new(
+      :problems)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # One or more of the specified parameters are not valid.
     #
     # @!attribute [rw] message
@@ -1375,25 +1974,139 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @!attribute [rw] contact_flow_summary_list
-    #   Information about the contact flows.
-    #   @return [Array<Types::ContactFlowSummary>]
+    # @!attribute [rw] contact_flow_summary_list
+    #   Information about the contact flows.
+    #   @return [Array<Types::ContactFlowSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsResponse AWS API Documentation
+    #
+    class ListContactFlowsResponse < Struct.new(
+      :contact_flow_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListHoursOfOperationsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
+    #
+    class ListHoursOfOperationsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hours_of_operation_summary_list
+    #   Information about the hours of operation.
+    #   @return [Array<Types::HoursOfOperationSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    #
+    class ListHoursOfOperationsResponse < Struct.new(
+      :hours_of_operation_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListPhoneNumbersRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID
+    #         phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] phone_number_types
+    #   The type of phone number.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] phone_number_country_codes
+    #   The ISO country code.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximimum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
+    #
+    class ListPhoneNumbersRequest < Struct.new(
+      :instance_id,
+      :phone_number_types,
+      :phone_number_country_codes,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] phone_number_summary_list
+    #   Information about the phone numbers.
+    #   @return [Array<Types::PhoneNumberSummary>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersResponse AWS API Documentation
     #
-    class ListContactFlowsResponse < Struct.new(
-      :contact_flow_summary_list,
+    class ListPhoneNumbersResponse < Struct.new(
+      :phone_number_summary_list,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListHoursOfOperationsRequest
+    # @note When making an API call, you may pass ListPromptsRequest
     #   data as a hash:
     #
     #       {
@@ -1413,12 +2126,12 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximimum number of results to return per page.
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPromptsRequest AWS API Documentation
     #
-    class ListHoursOfOperationsRequest < Struct.new(
+    class ListPromptsRequest < Struct.new(
       :instance_id,
       :next_token,
       :max_results)
@@ -1426,31 +2139,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @!attribute [rw] hours_of_operation_summary_list
-    #   Information about the hours of operation.
-    #   @return [Array<Types::HoursOfOperationSummary>]
+    # @!attribute [rw] prompt_summary_list
+    #   Information about the prompts.
+    #   @return [Array<Types::PromptSummary>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPromptsResponse AWS API Documentation
     #
-    class ListHoursOfOperationsResponse < Struct.new(
-      :hours_of_operation_summary_list,
+    class ListPromptsResponse < Struct.new(
+      :prompt_summary_list,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListPhoneNumbersRequest
+    # @note When making an API call, you may pass ListQueuesRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID
-    #         phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
+    #         queue_types: ["STANDARD"], # accepts STANDARD, AGENT
     #         next_token: "NextToken",
     #         max_results: 1,
     #       }
@@ -1459,12 +2171,8 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] phone_number_types
-    #   The type of phone number.
-    #   @return [Array<String>]
-    #
-    # @!attribute [rw] phone_number_country_codes
-    #   The ISO country code.
+    # @!attribute [rw] queue_types
+    #   The type of queue.
     #   @return [Array<String>]
     #
     # @!attribute [rw] next_token
@@ -1477,42 +2185,41 @@ module Aws::Connect
     #   The maximimum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
     #
-    class ListPhoneNumbersRequest < Struct.new(
+    class ListQueuesRequest < Struct.new(
       :instance_id,
-      :phone_number_types,
-      :phone_number_country_codes,
+      :queue_types,
       :next_token,
       :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] phone_number_summary_list
-    #   Information about the phone numbers.
-    #   @return [Array<Types::PhoneNumberSummary>]
+    # @!attribute [rw] queue_summary_list
+    #   Information about the queues.
+    #   @return [Array<Types::QueueSummary>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesResponse AWS API Documentation
     #
-    class ListPhoneNumbersResponse < Struct.new(
-      :phone_number_summary_list,
+    class ListQueuesResponse < Struct.new(
+      :queue_summary_list,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListQueuesRequest
+    # @note When making an API call, you may pass ListRoutingProfileQueuesRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         queue_types: ["STANDARD"], # accepts STANDARD, AGENT
+    #         routing_profile_id: "RoutingProfileId", # required
     #         next_token: "NextToken",
     #         max_results: 1,
     #       }
@@ -1521,9 +2228,9 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
-    # @!attribute [rw] queue_types
-    #   The type of queue.
-    #   @return [Array<String>]
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
     #
     # @!attribute [rw] next_token
     #   The token for the next set of results. Use the value returned in the
@@ -1535,31 +2242,31 @@ module Aws::Connect
     #   The maximimum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesRequest AWS API Documentation
     #
-    class ListQueuesRequest < Struct.new(
+    class ListRoutingProfileQueuesRequest < Struct.new(
       :instance_id,
-      :queue_types,
+      :routing_profile_id,
       :next_token,
       :max_results)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] queue_summary_list
-    #   Information about the queues.
-    #   @return [Array<Types::QueueSummary>]
-    #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesResponse AWS API Documentation
+    # @!attribute [rw] routing_profile_queue_config_summary_list
+    #   Information about the routing profiles.
+    #   @return [Array<Types::RoutingProfileQueueConfigSummary>]
     #
-    class ListQueuesResponse < Struct.new(
-      :queue_summary_list,
-      :next_token)
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesResponse AWS API Documentation
+    #
+    class ListRoutingProfileQueuesResponse < Struct.new(
+      :next_token,
+      :routing_profile_queue_config_summary_list)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -1799,6 +2506,36 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about which channels are supported, and how many
+    # contacts an agent can have on a channel simultaneously.
+    #
+    # @note When making an API call, you may pass MediaConcurrency
+    #   data as a hash:
+    #
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT
+    #         concurrency: 1, # required
+    #       }
+    #
+    # @!attribute [rw] channel
+    #   The channels that agents can handle in the Contact Control Panel
+    #   (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] concurrency
+    #   The number of contacts an agent can have on a channel
+    #   simultaneously.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
+    #
+    class MediaConcurrency < Struct.new(
+      :channel,
+      :concurrency)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact is not permitted.
     #
     # @!attribute [rw] message
@@ -1869,6 +2606,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a problem detail.
+    #
+    # @!attribute [rw] message
+    #   The problem detail's message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ProblemDetail AWS API Documentation
+    #
+    class ProblemDetail < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the prompt.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the prompt.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the prompt.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the prompt.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PromptSummary AWS API Documentation
+    #
+    class PromptSummary < Struct.new(
+      :id,
+      :arn,
+      :name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue resource for which metrics are
     # returned.
     #
@@ -1918,56 +2693,257 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # That resource is already in use. Please try another.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_type
+    #   The type of resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] resource_id
+    #   The identifier for the resource.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceInUseException AWS API Documentation
+    #
+    class ResourceInUseException < Struct.new(
+      :message,
+      :resource_type,
+      :resource_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The specified resource was not found.
     #
-    # @!attribute [rw] message
-    #   The message.
+    # @!attribute [rw] message
+    #   The message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceNotFoundException AWS API Documentation
+    #
+    class ResourceNotFoundException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ResumeContactRecordingRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         initial_contact_id: "ContactId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with the contact center.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
+    #
+    class ResumeContactRecordingRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :initial_contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingResponse AWS API Documentation
+    #
+    class ResumeContactRecordingResponse < Aws::EmptyStructure; end
+
+    # Contains information about a routing profile.
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_arn
+    #   The Amazon Resource Name (ARN) of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] media_concurrencies
+    #   The channels agents can handle in the Contact Control Panel (CCP)
+    #   for this routing profile.
+    #   @return [Array<Types::MediaConcurrency>]
+    #
+    # @!attribute [rw] default_outbound_queue_id
+    #   The identifier of the default outbound queue for this routing
+    #   profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfile AWS API Documentation
+    #
+    class RoutingProfile < Struct.new(
+      :instance_id,
+      :name,
+      :routing_profile_arn,
+      :routing_profile_id,
+      :description,
+      :media_concurrencies,
+      :default_outbound_queue_id,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the queue and channel for which priority
+    # and delay can be set.
+    #
+    # @note When making an API call, you may pass RoutingProfileQueueConfig
+    #   data as a hash:
+    #
+    #       {
+    #         queue_reference: { # required
+    #           queue_id: "QueueId", # required
+    #           channel: "VOICE", # required, accepts VOICE, CHAT
+    #         },
+    #         priority: 1, # required
+    #         delay: 1, # required
+    #       }
+    #
+    # @!attribute [rw] queue_reference
+    #   Contains information about a queue resource.
+    #   @return [Types::RoutingProfileQueueReference]
+    #
+    # @!attribute [rw] priority
+    #   The order in which contacts are to be handled for the queue. For
+    #   more information, see [Queues: priority and delay][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
+    #   @return [Integer]
+    #
+    # @!attribute [rw] delay
+    #   The delay, in seconds, a contact should be in the queue before they
+    #   are routed to an available agent. For more information, see [Queues:
+    #   priority and delay][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueConfig AWS API Documentation
+    #
+    class RoutingProfileQueueConfig < Struct.new(
+      :queue_reference,
+      :priority,
+      :delay)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a routing profile queue.
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_arn
+    #   The Amazon Resource Name (ARN) of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] priority
+    #   The order in which contacts are to be handled for the queue. For
+    #   more information, see [Queues: priority and delay][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
+    #   @return [Integer]
+    #
+    # @!attribute [rw] delay
+    #   The delay, in seconds, that a contact should be in the queue before
+    #   they are routed to an available agent. For more information, see
+    #   [Queues: priority and delay][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
+    #   @return [Integer]
+    #
+    # @!attribute [rw] channel
+    #   The channels this queue supports.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResourceNotFoundException AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueConfigSummary AWS API Documentation
     #
-    class ResourceNotFoundException < Struct.new(
-      :message)
+    class RoutingProfileQueueConfigSummary < Struct.new(
+      :queue_id,
+      :queue_arn,
+      :queue_name,
+      :priority,
+      :delay,
+      :channel)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ResumeContactRecordingRequest
+    # Contains the channel and queue identifier for a routing profile.
+    #
+    # @note When making an API call, you may pass RoutingProfileQueueReference
     #   data as a hash:
     #
     #       {
-    #         instance_id: "InstanceId", # required
-    #         contact_id: "ContactId", # required
-    #         initial_contact_id: "ContactId", # required
+    #         queue_id: "QueueId", # required
+    #         channel: "VOICE", # required, accepts VOICE, CHAT
     #       }
     #
-    # @!attribute [rw] instance_id
-    #   The identifier of the Amazon Connect instance.
-    #   @return [String]
-    #
-    # @!attribute [rw] contact_id
-    #   The identifier of the contact.
+    # @!attribute [rw] queue_id
+    #   The identifier of the queue.
     #   @return [String]
     #
-    # @!attribute [rw] initial_contact_id
-    #   The identifier of the contact. This is the identifier of the contact
-    #   associated with the first interaction with the contact center.
+    # @!attribute [rw] channel
+    #   The channels agents can handle in the Contact Control Panel (CCP)
+    #   for this routing profile.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueReference AWS API Documentation
     #
-    class ResumeContactRecordingRequest < Struct.new(
-      :instance_id,
-      :contact_id,
-      :initial_contact_id)
+    class RoutingProfileQueueReference < Struct.new(
+      :queue_id,
+      :channel)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingResponse AWS API Documentation
-    #
-    class ResumeContactRecordingResponse < Aws::EmptyStructure; end
-
     # Contains summary information about a routing profile.
     #
     # @!attribute [rw] id
@@ -2040,7 +3016,14 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow for the chat.
+    #   The identifier of the contact flow for initiating the chat. To see
+    #   the ContactFlowId in the Amazon Connect console user interface, on
+    #   the navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   contact flow. On the contact flow page, under the name of the
+    #   contact flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] attributes
@@ -2175,7 +3158,14 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow for the outbound call.
+    #   The identifier of the contact flow for the outbound call. To see the
+    #   ContactFlowId in the Amazon Connect console user interface, on the
+    #   navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   contact flow. On the contact flow page, under the name of the
+    #   contact flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] instance_id
@@ -2480,6 +3470,258 @@ module Aws::Connect
     #
     class UpdateContactAttributesResponse < Aws::EmptyStructure; end
 
+    # @note When making an API call, you may pass UpdateContactFlowContentRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #         content: "ContactFlowContent", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The JSON string that represents contact flow’s content. For an
+    #   example, see [Example contact flow in Amazon Connect Flow
+    #   language][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowContentRequest AWS API Documentation
+    #
+    class UpdateContactFlowContentRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :content)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateContactFlowNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #         name: "ContactFlowName",
+    #         description: "ContactFlowDescription",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowNameRequest AWS API Documentation
+    #
+    class UpdateContactFlowNameRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :name,
+      :description)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateRoutingProfileConcurrencyRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         media_concurrencies: [ # required
+    #           {
+    #             channel: "VOICE", # required, accepts VOICE, CHAT
+    #             concurrency: 1, # required
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] media_concurrencies
+    #   The channels agents can handle in the Contact Control Panel (CCP).
+    #   @return [Array<Types::MediaConcurrency>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrencyRequest AWS API Documentation
+    #
+    class UpdateRoutingProfileConcurrencyRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :media_concurrencies)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateRoutingProfileDefaultOutboundQueueRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         default_outbound_queue_id: "QueueId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] default_outbound_queue_id
+    #   The identifier for the default outbound queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileDefaultOutboundQueueRequest AWS API Documentation
+    #
+    class UpdateRoutingProfileDefaultOutboundQueueRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :default_outbound_queue_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateRoutingProfileNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         name: "RoutingProfileName",
+    #         description: "RoutingProfileDescription",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the routing profile. Must not be more than 127
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the routing profile. Must not be more than 250
+    #   characters.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileNameRequest AWS API Documentation
+    #
+    class UpdateRoutingProfileNameRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :name,
+      :description)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateRoutingProfileQueuesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         routing_profile_id: "RoutingProfileId", # required
+    #         queue_configs: [ # required
+    #           {
+    #             queue_reference: { # required
+    #               queue_id: "QueueId", # required
+    #               channel: "VOICE", # required, accepts VOICE, CHAT
+    #             },
+    #             priority: 1, # required
+    #             delay: 1, # required
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_configs
+    #   The queues to be updated for this routing profile.
+    #   @return [Array<Types::RoutingProfileQueueConfig>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueuesRequest AWS API Documentation
+    #
+    class UpdateRoutingProfileQueuesRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :queue_configs)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
+    #   data as a hash:
+    #
+    #       {
+    #         name: "HierarchyGroupName", # required
+    #         hierarchy_group_id: "HierarchyGroupId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the hierarchy group. Must not be more than 100
+    #   characters.
+    #   @return [String]
+    #
+    # @!attribute [rw] hierarchy_group_id
+    #   The identifier of the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyGroupNameRequest AWS API Documentation
+    #
+    class UpdateUserHierarchyGroupNameRequest < Struct.new(
+      :name,
+      :hierarchy_group_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserHierarchyRequest
     #   data as a hash:
     #
@@ -2511,6 +3753,47 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateUserHierarchyStructureRequest
+    #   data as a hash:
+    #
+    #       {
+    #         hierarchy_structure: { # required
+    #           level_one: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_two: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_three: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_four: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #           level_five: {
+    #             name: "HierarchyLevelName", # required
+    #           },
+    #         },
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] hierarchy_structure
+    #   The hierarchy levels to update.
+    #   @return [Types::HierarchyStructureUpdate]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyStructureRequest AWS API Documentation
+    #
+    class UpdateUserHierarchyStructureRequest < Struct.new(
+      :hierarchy_structure,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserIdentityInfoRequest
     #   data as a hash:
     #