aws-sdk-connect 1.27.0 → 1.32.0
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- checksums.yaml +4 -4
- data/lib/aws-sdk-connect.rb +4 -3
- data/lib/aws-sdk-connect/client.rb +999 -30
- data/lib/aws-sdk-connect/client_api.rb +501 -0
- data/lib/aws-sdk-connect/errors.rb +32 -0
- data/lib/aws-sdk-connect/types.rb +1268 -49
- metadata +2 -2
checksums.yaml
CHANGED
@@ -1,7 +1,7 @@
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1
1
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---
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SHA256:
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-
metadata.gz:
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-
data.tar.gz:
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+
metadata.gz: e062dfbd3106a56eda16ffa2ec9780e9153e126aa9bb8174ab7e8193afc41ed2
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4
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data.tar.gz: d58f148d07215bd5776cb987e0240a5b1ff24647ea2c2378411364c991141ce5
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5
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SHA512:
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metadata.gz:
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data.tar.gz:
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+
metadata.gz: 164a7a83ce3fa576638cb5a93cd02bcfe3236d5e07b8d4b2e0bdb6a66e719d9b676d1da9a4561bbb49a44b8d3f6fbe6f133d68932ab74265f6b53b28396436f8
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7
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data.tar.gz: 2ee4e3e77a428792fc415dc61d4d8991d2635beb6a6a1df4a5074b5a1673759b814624247178bb7713a0aeb42cf2d480a0022d94d24a9fe5bbddd722fb60dab5
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data/lib/aws-sdk-connect.rb
CHANGED
@@ -7,6 +7,7 @@
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#
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# WARNING ABOUT GENERATED CODE
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require 'aws-sdk-core'
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require 'aws-sigv4'
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@@ -27,7 +28,7 @@ require_relative 'aws-sdk-connect/customizations'
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# structure.
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#
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# connect = Aws::Connect::Client.new
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# resp = connect.
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# resp = connect.associate_routing_profile_queues(params)
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#
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# See {Client} for more information.
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#
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@@ -44,9 +45,9 @@ require_relative 'aws-sdk-connect/customizations'
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#
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# See {Errors} for more information.
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#
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-
#
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# @!group service
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module Aws::Connect
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-
GEM_VERSION = '1.
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GEM_VERSION = '1.32.0'
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end
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@@ -85,13 +85,28 @@ module Aws::Connect
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# * `Aws::Credentials` - Used for configuring static, non-refreshing
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# credentials.
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#
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# * `Aws::SharedCredentials` - Used for loading static credentials from a
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# shared file, such as `~/.aws/config`.
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#
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# * `Aws::AssumeRoleCredentials` - Used when you need to assume a role.
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#
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# * `Aws::AssumeRoleWebIdentityCredentials` - Used when you need to
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# assume a role after providing credentials via the web.
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#
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# * `Aws::SSOCredentials` - Used for loading credentials from AWS SSO using an
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# access token generated from `aws login`.
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#
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# * `Aws::ProcessCredentials` - Used for loading credentials from a
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# process that outputs to stdout.
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#
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# * `Aws::InstanceProfileCredentials` - Used for loading credentials
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# from an EC2 IMDS on an EC2 instance.
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#
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-
# * `Aws::
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#
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# * `Aws::ECSCredentials` - Used for loading credentials from
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# instances running in ECS.
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#
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-
# * `Aws::
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# * `Aws::CognitoIdentityCredentials` - Used for loading credentials
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# from the Cognito Identity service.
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#
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# When `:credentials` are not configured directly, the following
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# locations will be searched for credentials:
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@@ -101,10 +116,10 @@ module Aws::Connect
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# * ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY']
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# * `~/.aws/credentials`
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# * `~/.aws/config`
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# * EC2 IMDS instance profile - When used by default, the timeouts
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# very aggressive. Construct and pass an instance of
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# `Aws::InstanceProfileCredentails`
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# timeouts.
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# * EC2/ECS IMDS instance profile - When used by default, the timeouts
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# are very aggressive. Construct and pass an instance of
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# `Aws::InstanceProfileCredentails` or `Aws::ECSCredentials` to
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# enable retries and extended timeouts.
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#
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# @option options [required, String] :region
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# The AWS region to connect to. The configured `:region` is
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@@ -312,8 +327,186 @@ module Aws::Connect
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# @!group API Operations
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# Associates a set of queues with a routing profile.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Amazon Connect instance.
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#
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# @option params [required, String] :routing_profile_id
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# The identifier of the routing profile.
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#
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# @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
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# The queues to associate with this routing profile.
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#
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# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.associate_routing_profile_queues({
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# instance_id: "InstanceId", # required
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# routing_profile_id: "RoutingProfileId", # required
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# queue_configs: [ # required
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# {
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# queue_reference: { # required
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# queue_id: "QueueId", # required
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# },
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# priority: 1, # required
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# delay: 1, # required
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# },
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# ],
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# })
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueues AWS API Documentation
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#
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# @overload associate_routing_profile_queues(params = {})
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# @param [Hash] params ({})
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def associate_routing_profile_queues(params = {}, options = {})
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req = build_request(:associate_routing_profile_queues, params)
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req.send_request(options)
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end
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# Creates a contact flow for the specified Amazon Connect instance.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Amazon Connect instance.
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#
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# @option params [required, String] :name
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# The name of the contact flow.
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#
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# @option params [required, String] :type
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# The type of the contact flow. For descriptions of the available types,
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# see [Choose a Contact Flow Type][1] in the *Amazon Connect
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# Administrator Guide*.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
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#
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# @option params [String] :description
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# The description of the contact flow.
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#
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# @option params [required, String] :content
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# The content of the contact flow.
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#
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# @option params [Hash<String,String>] :tags
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# One or more tags.
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#
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# @return [Types::CreateContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::CreateContactFlowResponse#contact_flow_id #contact_flow_id} => String
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# * {Types::CreateContactFlowResponse#contact_flow_arn #contact_flow_arn} => String
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.create_contact_flow({
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# instance_id: "InstanceId", # required
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# name: "ContactFlowName", # required
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# type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
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# description: "ContactFlowDescription",
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# content: "ContactFlowContent", # required
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# tags: {
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# "TagKey" => "TagValue",
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# },
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# })
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#
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# @example Response structure
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#
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# resp.contact_flow_id #=> String
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# resp.contact_flow_arn #=> String
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlow AWS API Documentation
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#
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# @overload create_contact_flow(params = {})
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# @param [Hash] params ({})
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def create_contact_flow(params = {}, options = {})
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req = build_request(:create_contact_flow, params)
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req.send_request(options)
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end
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# Creates a new routing profile.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Amazon Connect instance.
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#
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# @option params [required, String] :name
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# The name of the routing profile. Must not be more than 127 characters.
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#
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# @option params [required, String] :description
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# Description of the routing profile. Must not be more than 250
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# characters.
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#
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# @option params [required, String] :default_outbound_queue_id
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# The default outbound queue for the routing profile.
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#
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# @option params [Array<Types::RoutingProfileQueueConfig>] :queue_configs
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# The inbound queues associated with the routing profile. If no queue is
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# added, the agent can only make outbound calls.
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#
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# @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
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# The channels agents can handle in the Contact Control Panel (CCP) for
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# this routing profile.
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#
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# @option params [Hash<String,String>] :tags
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# One or more tags.
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#
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# @return [Types::CreateRoutingProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::CreateRoutingProfileResponse#routing_profile_arn #routing_profile_arn} => String
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# * {Types::CreateRoutingProfileResponse#routing_profile_id #routing_profile_id} => String
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.create_routing_profile({
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# instance_id: "InstanceId", # required
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# name: "RoutingProfileName", # required
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# description: "RoutingProfileDescription", # required
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# default_outbound_queue_id: "QueueId", # required
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# queue_configs: [
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# {
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# queue_reference: { # required
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# queue_id: "QueueId", # required
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# },
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# priority: 1, # required
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# delay: 1, # required
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# },
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# ],
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# media_concurrencies: [ # required
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# {
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# concurrency: 1, # required
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# },
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# ],
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# tags: {
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# "TagKey" => "TagValue",
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# },
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# })
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#
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# @example Response structure
|
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#
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# resp.routing_profile_arn #=> String
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# resp.routing_profile_id #=> String
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfile AWS API Documentation
|
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#
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+
# @overload create_routing_profile(params = {})
|
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# @param [Hash] params ({})
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def create_routing_profile(params = {}, options = {})
|
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req = build_request(:create_routing_profile, params)
|
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req.send_request(options)
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end
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# Creates a user account for the specified Amazon Connect instance.
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#
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# For information about how to create user accounts using the Amazon
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# Connect console, see [Add Users][1] in the *Amazon Connect
|
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# Administrator Guide*.
|
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/user-management.html
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#
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# @option params [required, String] :username
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# The user name for the account. For instances not using SAML for
|
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# identity management, the user name can include up to 20 characters. If
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@@ -406,6 +599,14 @@ module Aws::Connect
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# Deletes a user account from the specified Amazon Connect instance.
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#
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# For information about what happens to a user's data when their
|
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# account is deleted, see [Delete Users from Your Amazon Connect
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# Instance][1] in the *Amazon Connect Administrator Guide*.
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#
|
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#
|
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#
|
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html
|
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#
|
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# @option params [required, String] :instance_id
|
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# The identifier of the Amazon Connect instance.
|
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#
|
@@ -430,6 +631,87 @@ module Aws::Connect
|
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631
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req.send_request(options)
|
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632
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end
|
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|
|
634
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# Describes the specified contact flow.
|
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#
|
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# @option params [required, String] :instance_id
|
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# The identifier of the Amazon Connect instance.
|
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#
|
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# @option params [required, String] :contact_flow_id
|
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# The identifier of the contact flow.
|
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#
|
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# @return [Types::DescribeContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
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+
#
|
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# * {Types::DescribeContactFlowResponse#contact_flow #contact_flow} => Types::ContactFlow
|
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+
#
|
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# @example Request syntax with placeholder values
|
647
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+
#
|
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+
# resp = client.describe_contact_flow({
|
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+
# instance_id: "InstanceId", # required
|
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# contact_flow_id: "ContactFlowId", # required
|
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# })
|
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+
#
|
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+
# @example Response structure
|
654
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+
#
|
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# resp.contact_flow.arn #=> String
|
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+
# resp.contact_flow.id #=> String
|
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+
# resp.contact_flow.name #=> String
|
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+
# resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
|
659
|
+
# resp.contact_flow.description #=> String
|
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|
+
# resp.contact_flow.content #=> String
|
661
|
+
# resp.contact_flow.tags #=> Hash
|
662
|
+
# resp.contact_flow.tags["TagKey"] #=> String
|
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+
#
|
664
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlow AWS API Documentation
|
665
|
+
#
|
666
|
+
# @overload describe_contact_flow(params = {})
|
667
|
+
# @param [Hash] params ({})
|
668
|
+
def describe_contact_flow(params = {}, options = {})
|
669
|
+
req = build_request(:describe_contact_flow, params)
|
670
|
+
req.send_request(options)
|
671
|
+
end
|
672
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+
|
673
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+
# Describes the specified routing profile.
|
674
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+
#
|
675
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+
# @option params [required, String] :instance_id
|
676
|
+
# The identifier of the Amazon Connect instance.
|
677
|
+
#
|
678
|
+
# @option params [required, String] :routing_profile_id
|
679
|
+
# The identifier of the routing profile.
|
680
|
+
#
|
681
|
+
# @return [Types::DescribeRoutingProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
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#
|
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# * {Types::DescribeRoutingProfileResponse#routing_profile #routing_profile} => Types::RoutingProfile
|
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#
|
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|
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# @example Request syntax with placeholder values
|
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|
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#
|
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|
+
# resp = client.describe_routing_profile({
|
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|
+
# instance_id: "InstanceId", # required
|
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|
+
# routing_profile_id: "RoutingProfileId", # required
|
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# })
|
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#
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# @example Response structure
|
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#
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# resp.routing_profile.instance_id #=> String
|
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# resp.routing_profile.name #=> String
|
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# resp.routing_profile.routing_profile_arn #=> String
|
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# resp.routing_profile.routing_profile_id #=> String
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# resp.routing_profile.description #=> String
|
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# resp.routing_profile.media_concurrencies #=> Array
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# resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT"
|
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# resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
|
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# resp.routing_profile.default_outbound_queue_id #=> String
|
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# resp.routing_profile.tags #=> Hash
|
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# resp.routing_profile.tags["TagKey"] #=> String
|
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#
|
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|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfile AWS API Documentation
|
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#
|
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|
+
# @overload describe_routing_profile(params = {})
|
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|
+
# @param [Hash] params ({})
|
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|
+
def describe_routing_profile(params = {}, options = {})
|
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|
+
req = build_request(:describe_routing_profile, params)
|
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|
+
req.send_request(options)
|
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|
+
end
|
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+
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|
# Describes the specified user account. You can find the instance ID in
|
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|
# the console (it’s the final part of the ARN). The console does not
|
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|
# display the user IDs. Instead, list the users and note the IDs
|
@@ -574,6 +856,41 @@ module Aws::Connect
|
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|
req.send_request(options)
|
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|
end
|
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|
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# Disassociates a set of queues from a routing profile.
|
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#
|
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# @option params [required, String] :instance_id
|
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|
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# The identifier of the Amazon Connect instance.
|
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#
|
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# @option params [required, String] :routing_profile_id
|
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# The identifier of the routing profile.
|
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#
|
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# @option params [required, Array<Types::RoutingProfileQueueReference>] :queue_references
|
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# The queues to disassociate from this routing profile.
|
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#
|
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|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
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|
+
#
|
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|
+
# @example Request syntax with placeholder values
|
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|
+
#
|
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|
+
# resp = client.disassociate_routing_profile_queues({
|
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|
+
# instance_id: "InstanceId", # required
|
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|
+
# routing_profile_id: "RoutingProfileId", # required
|
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|
+
# queue_references: [ # required
|
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|
+
# {
|
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|
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# queue_id: "QueueId", # required
|
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|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
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|
+
# },
|
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|
+
# ],
|
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|
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# })
|
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|
+
#
|
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|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateRoutingProfileQueues AWS API Documentation
|
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|
+
#
|
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|
+
# @overload disassociate_routing_profile_queues(params = {})
|
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|
+
# @param [Hash] params ({})
|
889
|
+
def disassociate_routing_profile_queues(params = {}, options = {})
|
890
|
+
req = build_request(:disassociate_routing_profile_queues, params)
|
891
|
+
req.send_request(options)
|
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|
+
end
|
893
|
+
|
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|
# Retrieves the contact attributes for the specified contact.
|
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|
#
|
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|
# @option params [required, String] :instance_id
|
@@ -610,12 +927,12 @@ module Aws::Connect
|
|
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|
# Gets the real-time metric data from the specified Amazon Connect
|
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|
# instance.
|
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|
#
|
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|
-
# For
|
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|
-
# *Amazon Connect Administrator Guide*.
|
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|
+
# For a description of each metric, see [Real-time Metrics
|
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|
+
# Definitions][1] in the *Amazon Connect Administrator Guide*.
|
615
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|
#
|
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933
|
#
|
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|
#
|
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|
-
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-
|
935
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
|
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|
#
|
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|
# @option params [required, String] :instance_id
|
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|
# The identifier of the Amazon Connect instance.
|
@@ -624,74 +941,127 @@ module Aws::Connect
|
|
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|
# The queues, up to 100, or channels, to use to filter the metrics
|
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|
# returned. Metric data is retrieved only for the resources associated
|
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943
|
# with the queues or channels included in the filter. You can include
|
627
|
-
# both queue IDs and queue ARNs in the same request.
|
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|
-
#
|
944
|
+
# both queue IDs and queue ARNs in the same request. Both `VOICE` and
|
945
|
+
# `CHAT` channels are supported.
|
629
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|
#
|
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947
|
# @option params [Array<String>] :groupings
|
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|
# The grouping applied to the metrics returned. For example, when
|
632
949
|
# grouped by `QUEUE`, the metrics returned apply to each queue rather
|
633
950
|
# than aggregated for all queues. If you group by `CHANNEL`, you should
|
634
|
-
# include a Channels filter.
|
951
|
+
# include a Channels filter. Both `VOICE` and `CHAT` channels are
|
952
|
+
# supported.
|
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953
|
#
|
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|
# If no `Grouping` is included in the request, a summary of metrics is
|
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|
# returned.
|
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956
|
#
|
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957
|
# @option params [required, Array<Types::CurrentMetric>] :current_metrics
|
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958
|
# The metrics to retrieve. Specify the name and unit for each metric.
|
641
|
-
# The following metrics are available
|
959
|
+
# The following metrics are available. For a description of all the
|
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|
+
# metrics, see [Real-time Metrics Definitions][1] in the *Amazon Connect
|
961
|
+
# Administrator Guide*.
|
642
962
|
#
|
643
963
|
# AGENTS\_AFTER\_CONTACT\_WORK
|
644
964
|
#
|
645
965
|
# : Unit: COUNT
|
646
966
|
#
|
967
|
+
# Name in real-time metrics report: [ACW][2]
|
968
|
+
#
|
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969
|
# AGENTS\_AVAILABLE
|
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|
#
|
649
971
|
# : Unit: COUNT
|
650
972
|
#
|
973
|
+
# Name in real-time metrics report: [Available][3]
|
974
|
+
#
|
651
975
|
# AGENTS\_ERROR
|
652
976
|
#
|
653
977
|
# : Unit: COUNT
|
654
978
|
#
|
979
|
+
# Name in real-time metrics report: [Error][4]
|
980
|
+
#
|
655
981
|
# AGENTS\_NON\_PRODUCTIVE
|
656
982
|
#
|
657
983
|
# : Unit: COUNT
|
658
984
|
#
|
985
|
+
# Name in real-time metrics report: [NPT (Non-Productive Time)][5]
|
986
|
+
#
|
659
987
|
# AGENTS\_ON\_CALL
|
660
988
|
#
|
661
989
|
# : Unit: COUNT
|
662
990
|
#
|
991
|
+
# Name in real-time metrics report: [On contact][6]
|
992
|
+
#
|
663
993
|
# AGENTS\_ON\_CONTACT
|
664
994
|
#
|
665
995
|
# : Unit: COUNT
|
666
996
|
#
|
997
|
+
# Name in real-time metrics report: [On contact][6]
|
998
|
+
#
|
667
999
|
# AGENTS\_ONLINE
|
668
1000
|
#
|
669
1001
|
# : Unit: COUNT
|
670
1002
|
#
|
1003
|
+
# Name in real-time metrics report: [Online][7]
|
1004
|
+
#
|
671
1005
|
# AGENTS\_STAFFED
|
672
1006
|
#
|
673
1007
|
# : Unit: COUNT
|
674
1008
|
#
|
1009
|
+
# Name in real-time metrics report: [Staffed][8]
|
1010
|
+
#
|
675
1011
|
# CONTACTS\_IN\_QUEUE
|
676
1012
|
#
|
677
1013
|
# : Unit: COUNT
|
678
1014
|
#
|
1015
|
+
# Name in real-time metrics report: [In queue][9]
|
1016
|
+
#
|
679
1017
|
# CONTACTS\_SCHEDULED
|
680
1018
|
#
|
681
1019
|
# : Unit: COUNT
|
682
1020
|
#
|
1021
|
+
# Name in real-time metrics report: [Scheduled][10]
|
1022
|
+
#
|
683
1023
|
# OLDEST\_CONTACT\_AGE
|
684
1024
|
#
|
685
1025
|
# : Unit: SECONDS
|
686
1026
|
#
|
1027
|
+
# When you use groupings, Unit says SECONDS but the Value is returned
|
1028
|
+
# in MILLISECONDS. For example, if you get a response like this:
|
1029
|
+
#
|
1030
|
+
# `\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" \},
|
1031
|
+
# "Value": 24113.0 `\\}
|
1032
|
+
#
|
1033
|
+
# The actual OLDEST\_CONTACT\_AGE is 24 seconds.
|
1034
|
+
#
|
1035
|
+
# Name in real-time metrics report: [Oldest][11]
|
1036
|
+
#
|
687
1037
|
# SLOTS\_ACTIVE
|
688
1038
|
#
|
689
1039
|
# : Unit: COUNT
|
690
1040
|
#
|
1041
|
+
# Name in real-time metrics report: [Active][12]
|
1042
|
+
#
|
691
1043
|
# SLOTS\_AVAILABLE
|
692
1044
|
#
|
693
1045
|
# : Unit: COUNT
|
694
1046
|
#
|
1047
|
+
# Name in real-time metrics report: [Availability][13]
|
1048
|
+
#
|
1049
|
+
#
|
1050
|
+
#
|
1051
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
|
1052
|
+
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
|
1053
|
+
# [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
|
1054
|
+
# [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
|
1055
|
+
# [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
|
1056
|
+
# [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
|
1057
|
+
# [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
|
1058
|
+
# [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
|
1059
|
+
# [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
|
1060
|
+
# [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
|
1061
|
+
# [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
|
1062
|
+
# [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
|
1063
|
+
# [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
|
1064
|
+
#
|
695
1065
|
# @option params [String] :next_token
|
696
1066
|
# The token for the next set of results. Use the value returned in the
|
697
1067
|
# previous response in the next request to retrieve the next set of
|
@@ -787,12 +1157,12 @@ module Aws::Connect
|
|
787
1157
|
# Gets historical metric data from the specified Amazon Connect
|
788
1158
|
# instance.
|
789
1159
|
#
|
790
|
-
# For
|
791
|
-
# *Amazon Connect Administrator Guide*.
|
1160
|
+
# For a description of each historical metric, see [Historical Metrics
|
1161
|
+
# Definitions][1] in the *Amazon Connect Administrator Guide*.
|
792
1162
|
#
|
793
1163
|
#
|
794
1164
|
#
|
795
|
-
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics.html
|
1165
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
796
1166
|
#
|
797
1167
|
# @option params [required, String] :instance_id
|
798
1168
|
# The identifier of the Amazon Connect instance.
|
@@ -819,8 +1189,8 @@ module Aws::Connect
|
|
819
1189
|
# The queues, up to 100, or channels, to use to filter the metrics
|
820
1190
|
# returned. Metric data is retrieved only for the resources associated
|
821
1191
|
# with the queues or channels included in the filter. You can include
|
822
|
-
# both queue IDs and queue ARNs in the same request.
|
823
|
-
#
|
1192
|
+
# both queue IDs and queue ARNs in the same request. Both `VOICE` and
|
1193
|
+
# `CHAT` channels are supported.
|
824
1194
|
#
|
825
1195
|
# @option params [Array<String>] :groupings
|
826
1196
|
# The grouping applied to the metrics returned. For example, when
|
@@ -835,7 +1205,9 @@ module Aws::Connect
|
|
835
1205
|
#
|
836
1206
|
# @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
|
837
1207
|
# The metrics to retrieve. Specify the name, unit, and statistic for
|
838
|
-
# each metric. The following historical metrics are available
|
1208
|
+
# each metric. The following historical metrics are available. For a
|
1209
|
+
# description of each metric, see [Historical Metrics Definitions][1] in
|
1210
|
+
# the *Amazon Connect Administrator Guide*.
|
839
1211
|
#
|
840
1212
|
# ABANDON\_TIME
|
841
1213
|
#
|
@@ -991,6 +1363,10 @@ module Aws::Connect
|
|
991
1363
|
# following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120,
|
992
1364
|
# 180, 240, 300, 600
|
993
1365
|
#
|
1366
|
+
#
|
1367
|
+
#
|
1368
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
1369
|
+
#
|
994
1370
|
# @option params [String] :next_token
|
995
1371
|
# The token for the next set of results. Use the value returned in the
|
996
1372
|
# previous response in the next request to retrieve the next set of
|
@@ -1059,6 +1435,13 @@ module Aws::Connect
|
|
1059
1435
|
# Provides information about the contact flows for the specified Amazon
|
1060
1436
|
# Connect instance.
|
1061
1437
|
#
|
1438
|
+
# For more information about contact flows, see [Contact Flows][1] in
|
1439
|
+
# the *Amazon Connect Administrator Guide*.
|
1440
|
+
#
|
1441
|
+
#
|
1442
|
+
#
|
1443
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html
|
1444
|
+
#
|
1062
1445
|
# @option params [required, String] :instance_id
|
1063
1446
|
# The identifier of the Amazon Connect instance.
|
1064
1447
|
#
|
@@ -1110,6 +1493,13 @@ module Aws::Connect
|
|
1110
1493
|
# Provides information about the hours of operation for the specified
|
1111
1494
|
# Amazon Connect instance.
|
1112
1495
|
#
|
1496
|
+
# For more information about hours of operation, see [Set the Hours of
|
1497
|
+
# Operation for a Queue][1] in the *Amazon Connect Administrator Guide*.
|
1498
|
+
#
|
1499
|
+
#
|
1500
|
+
#
|
1501
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html
|
1502
|
+
#
|
1113
1503
|
# @option params [required, String] :instance_id
|
1114
1504
|
# The identifier of the Amazon Connect instance.
|
1115
1505
|
#
|
@@ -1156,6 +1546,14 @@ module Aws::Connect
|
|
1156
1546
|
# Provides information about the phone numbers for the specified Amazon
|
1157
1547
|
# Connect instance.
|
1158
1548
|
#
|
1549
|
+
# For more information about phone numbers, see [Set Up Phone Numbers
|
1550
|
+
# for Your Contact Center][1] in the *Amazon Connect Administrator
|
1551
|
+
# Guide*.
|
1552
|
+
#
|
1553
|
+
#
|
1554
|
+
#
|
1555
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-center-phone-number.html
|
1556
|
+
#
|
1159
1557
|
# @option params [required, String] :instance_id
|
1160
1558
|
# The identifier of the Amazon Connect instance.
|
1161
1559
|
#
|
@@ -1209,9 +1607,62 @@ module Aws::Connect
|
|
1209
1607
|
req.send_request(options)
|
1210
1608
|
end
|
1211
1609
|
|
1610
|
+
# Provides information about the prompts for the specified Amazon
|
1611
|
+
# Connect instance.
|
1612
|
+
#
|
1613
|
+
# @option params [required, String] :instance_id
|
1614
|
+
# The identifier of the Amazon Connect instance.
|
1615
|
+
#
|
1616
|
+
# @option params [String] :next_token
|
1617
|
+
# The token for the next set of results. Use the value returned in the
|
1618
|
+
# previous response in the next request to retrieve the next set of
|
1619
|
+
# results.
|
1620
|
+
#
|
1621
|
+
# @option params [Integer] :max_results
|
1622
|
+
# The maximum number of results to return per page.
|
1623
|
+
#
|
1624
|
+
# @return [Types::ListPromptsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
1625
|
+
#
|
1626
|
+
# * {Types::ListPromptsResponse#prompt_summary_list #prompt_summary_list} => Array<Types::PromptSummary>
|
1627
|
+
# * {Types::ListPromptsResponse#next_token #next_token} => String
|
1628
|
+
#
|
1629
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
1630
|
+
#
|
1631
|
+
# @example Request syntax with placeholder values
|
1632
|
+
#
|
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|
+
# resp = client.list_prompts({
|
1634
|
+
# instance_id: "InstanceId", # required
|
1635
|
+
# next_token: "NextToken",
|
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|
+
# max_results: 1,
|
1637
|
+
# })
|
1638
|
+
#
|
1639
|
+
# @example Response structure
|
1640
|
+
#
|
1641
|
+
# resp.prompt_summary_list #=> Array
|
1642
|
+
# resp.prompt_summary_list[0].id #=> String
|
1643
|
+
# resp.prompt_summary_list[0].arn #=> String
|
1644
|
+
# resp.prompt_summary_list[0].name #=> String
|
1645
|
+
# resp.next_token #=> String
|
1646
|
+
#
|
1647
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPrompts AWS API Documentation
|
1648
|
+
#
|
1649
|
+
# @overload list_prompts(params = {})
|
1650
|
+
# @param [Hash] params ({})
|
1651
|
+
def list_prompts(params = {}, options = {})
|
1652
|
+
req = build_request(:list_prompts, params)
|
1653
|
+
req.send_request(options)
|
1654
|
+
end
|
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|
+
|
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|
# Provides information about the queues for the specified Amazon Connect
|
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|
# instance.
|
1214
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|
#
|
1659
|
+
# For more information about queues, see [Queues: Standard and Agent][1]
|
1660
|
+
# in the *Amazon Connect Administrator Guide*.
|
1661
|
+
#
|
1662
|
+
#
|
1663
|
+
#
|
1664
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html
|
1665
|
+
#
|
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|
# @option params [required, String] :instance_id
|
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|
# The identifier of the Amazon Connect instance.
|
1217
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|
#
|
@@ -1260,12 +1711,14 @@ module Aws::Connect
|
|
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|
req.send_request(options)
|
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1712
|
end
|
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1713
|
|
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-
#
|
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|
-
# specified Amazon Connect instance.
|
1714
|
+
# List the queues associated with a routing profile.
|
1265
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|
#
|
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|
# @option params [required, String] :instance_id
|
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|
# The identifier of the Amazon Connect instance.
|
1268
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|
#
|
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|
+
# @option params [required, String] :routing_profile_id
|
1720
|
+
# The identifier of the routing profile.
|
1721
|
+
#
|
1269
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|
# @option params [String] :next_token
|
1270
1723
|
# The token for the next set of results. Use the value returned in the
|
1271
1724
|
# previous response in the next request to retrieve the next set of
|
@@ -1274,16 +1727,75 @@ module Aws::Connect
|
|
1274
1727
|
# @option params [Integer] :max_results
|
1275
1728
|
# The maximimum number of results to return per page.
|
1276
1729
|
#
|
1277
|
-
# @return [Types::
|
1730
|
+
# @return [Types::ListRoutingProfileQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
1278
1731
|
#
|
1279
|
-
# * {Types::
|
1280
|
-
# * {Types::
|
1732
|
+
# * {Types::ListRoutingProfileQueuesResponse#next_token #next_token} => String
|
1733
|
+
# * {Types::ListRoutingProfileQueuesResponse#routing_profile_queue_config_summary_list #routing_profile_queue_config_summary_list} => Array<Types::RoutingProfileQueueConfigSummary>
|
1281
1734
|
#
|
1282
1735
|
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
1283
1736
|
#
|
1284
1737
|
# @example Request syntax with placeholder values
|
1285
1738
|
#
|
1286
|
-
# resp = client.
|
1739
|
+
# resp = client.list_routing_profile_queues({
|
1740
|
+
# instance_id: "InstanceId", # required
|
1741
|
+
# routing_profile_id: "RoutingProfileId", # required
|
1742
|
+
# next_token: "NextToken",
|
1743
|
+
# max_results: 1,
|
1744
|
+
# })
|
1745
|
+
#
|
1746
|
+
# @example Response structure
|
1747
|
+
#
|
1748
|
+
# resp.next_token #=> String
|
1749
|
+
# resp.routing_profile_queue_config_summary_list #=> Array
|
1750
|
+
# resp.routing_profile_queue_config_summary_list[0].queue_id #=> String
|
1751
|
+
# resp.routing_profile_queue_config_summary_list[0].queue_arn #=> String
|
1752
|
+
# resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
|
1753
|
+
# resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
|
1754
|
+
# resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
|
1755
|
+
# resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT"
|
1756
|
+
#
|
1757
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueues AWS API Documentation
|
1758
|
+
#
|
1759
|
+
# @overload list_routing_profile_queues(params = {})
|
1760
|
+
# @param [Hash] params ({})
|
1761
|
+
def list_routing_profile_queues(params = {}, options = {})
|
1762
|
+
req = build_request(:list_routing_profile_queues, params)
|
1763
|
+
req.send_request(options)
|
1764
|
+
end
|
1765
|
+
|
1766
|
+
# Provides summary information about the routing profiles for the
|
1767
|
+
# specified Amazon Connect instance.
|
1768
|
+
#
|
1769
|
+
# For more information about routing profiles, see [Routing Profiles][1]
|
1770
|
+
# and [Create a Routing Profile][2] in the *Amazon Connect Administrator
|
1771
|
+
# Guide*.
|
1772
|
+
#
|
1773
|
+
#
|
1774
|
+
#
|
1775
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html
|
1776
|
+
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html
|
1777
|
+
#
|
1778
|
+
# @option params [required, String] :instance_id
|
1779
|
+
# The identifier of the Amazon Connect instance.
|
1780
|
+
#
|
1781
|
+
# @option params [String] :next_token
|
1782
|
+
# The token for the next set of results. Use the value returned in the
|
1783
|
+
# previous response in the next request to retrieve the next set of
|
1784
|
+
# results.
|
1785
|
+
#
|
1786
|
+
# @option params [Integer] :max_results
|
1787
|
+
# The maximimum number of results to return per page.
|
1788
|
+
#
|
1789
|
+
# @return [Types::ListRoutingProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
1790
|
+
#
|
1791
|
+
# * {Types::ListRoutingProfilesResponse#routing_profile_summary_list #routing_profile_summary_list} => Array<Types::RoutingProfileSummary>
|
1792
|
+
# * {Types::ListRoutingProfilesResponse#next_token #next_token} => String
|
1793
|
+
#
|
1794
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
1795
|
+
#
|
1796
|
+
# @example Request syntax with placeholder values
|
1797
|
+
#
|
1798
|
+
# resp = client.list_routing_profiles({
|
1287
1799
|
# instance_id: "InstanceId", # required
|
1288
1800
|
# next_token: "NextToken",
|
1289
1801
|
# max_results: 1,
|
@@ -1309,6 +1821,13 @@ module Aws::Connect
|
|
1309
1821
|
# Provides summary information about the security profiles for the
|
1310
1822
|
# specified Amazon Connect instance.
|
1311
1823
|
#
|
1824
|
+
# For more information about security profiles, see [Security
|
1825
|
+
# Profiles][1] in the *Amazon Connect Administrator Guide*.
|
1826
|
+
#
|
1827
|
+
#
|
1828
|
+
#
|
1829
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/connect-security-profiles.html
|
1830
|
+
#
|
1312
1831
|
# @option params [required, String] :instance_id
|
1313
1832
|
# The identifier of the Amazon Connect instance.
|
1314
1833
|
#
|
@@ -1354,6 +1873,13 @@ module Aws::Connect
|
|
1354
1873
|
|
1355
1874
|
# Lists the tags for the specified resource.
|
1356
1875
|
#
|
1876
|
+
# For sample policies that use tags, see [Amazon Connect Identity-Based
|
1877
|
+
# Policy Examples][1] in the *Amazon Connect Administrator Guide*.
|
1878
|
+
#
|
1879
|
+
#
|
1880
|
+
#
|
1881
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html
|
1882
|
+
#
|
1357
1883
|
# @option params [required, String] :resource_arn
|
1358
1884
|
# The Amazon Resource Name (ARN) of the resource.
|
1359
1885
|
#
|
@@ -1384,6 +1910,13 @@ module Aws::Connect
|
|
1384
1910
|
# Provides summary information about the hierarchy groups for the
|
1385
1911
|
# specified Amazon Connect instance.
|
1386
1912
|
#
|
1913
|
+
# For more information about agent hierarchies, see [Set Up Agent
|
1914
|
+
# Hierarchies][1] in the *Amazon Connect Administrator Guide*.
|
1915
|
+
#
|
1916
|
+
#
|
1917
|
+
#
|
1918
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html
|
1919
|
+
#
|
1387
1920
|
# @option params [required, String] :instance_id
|
1388
1921
|
# The identifier of the Amazon Connect instance.
|
1389
1922
|
#
|
@@ -1473,6 +2006,40 @@ module Aws::Connect
|
|
1473
2006
|
req.send_request(options)
|
1474
2007
|
end
|
1475
2008
|
|
2009
|
+
# When a contact is being recorded, and the recording has been suspended
|
2010
|
+
# using SuspendContactRecording, this API resumes recording the call.
|
2011
|
+
#
|
2012
|
+
# Only voice recordings are supported at this time.
|
2013
|
+
#
|
2014
|
+
# @option params [required, String] :instance_id
|
2015
|
+
# The identifier of the Amazon Connect instance.
|
2016
|
+
#
|
2017
|
+
# @option params [required, String] :contact_id
|
2018
|
+
# The identifier of the contact.
|
2019
|
+
#
|
2020
|
+
# @option params [required, String] :initial_contact_id
|
2021
|
+
# The identifier of the contact. This is the identifier of the contact
|
2022
|
+
# associated with the first interaction with the contact center.
|
2023
|
+
#
|
2024
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2025
|
+
#
|
2026
|
+
# @example Request syntax with placeholder values
|
2027
|
+
#
|
2028
|
+
# resp = client.resume_contact_recording({
|
2029
|
+
# instance_id: "InstanceId", # required
|
2030
|
+
# contact_id: "ContactId", # required
|
2031
|
+
# initial_contact_id: "ContactId", # required
|
2032
|
+
# })
|
2033
|
+
#
|
2034
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecording AWS API Documentation
|
2035
|
+
#
|
2036
|
+
# @overload resume_contact_recording(params = {})
|
2037
|
+
# @param [Hash] params ({})
|
2038
|
+
def resume_contact_recording(params = {}, options = {})
|
2039
|
+
req = build_request(:resume_contact_recording, params)
|
2040
|
+
req.send_request(options)
|
2041
|
+
end
|
2042
|
+
|
1476
2043
|
# Initiates a contact flow to start a new chat for the customer.
|
1477
2044
|
# Response of this API provides a token required to obtain credentials
|
1478
2045
|
# from the [CreateParticipantConnection][1] API in the Amazon Connect
|
@@ -1484,15 +2051,35 @@ module Aws::Connect
|
|
1484
2051
|
# [CreateParticipantConnection][1] with WEBSOCKET and
|
1485
2052
|
# CONNECTION\_CREDENTIALS.
|
1486
2053
|
#
|
2054
|
+
# A 429 error occurs in two situations:
|
2055
|
+
#
|
2056
|
+
# * API rate limit is exceeded. API TPS throttling returns a
|
2057
|
+
# `TooManyRequests` exception from the API Gateway.
|
2058
|
+
#
|
2059
|
+
# * The [quota for concurrent active chats][2] is exceeded. Active chat
|
2060
|
+
# throttling returns a `LimitExceededException`.
|
2061
|
+
#
|
2062
|
+
# For more information about how chat works, see [Chat][3] in the
|
2063
|
+
# *Amazon Connect Administrator Guide*.
|
2064
|
+
#
|
1487
2065
|
#
|
1488
2066
|
#
|
1489
2067
|
# [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
|
2068
|
+
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
|
2069
|
+
# [3]: https://docs.aws.amazon.com/connect/latest/adminguide/chat.html
|
1490
2070
|
#
|
1491
2071
|
# @option params [required, String] :instance_id
|
1492
2072
|
# The identifier of the Amazon Connect instance.
|
1493
2073
|
#
|
1494
2074
|
# @option params [required, String] :contact_flow_id
|
1495
|
-
# The identifier of the contact flow for the chat.
|
2075
|
+
# The identifier of the contact flow for initiating the chat. To see the
|
2076
|
+
# ContactFlowId in the Amazon Connect console user interface, on the
|
2077
|
+
# navigation menu go to **Routing**, **Contact Flows**. Choose the
|
2078
|
+
# contact flow. On the contact flow page, under the name of the contact
|
2079
|
+
# flow, choose **Show additional flow information**. The ContactFlowId
|
2080
|
+
# is the last part of the ARN, shown here in bold:
|
2081
|
+
#
|
2082
|
+
# arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
|
1496
2083
|
#
|
1497
2084
|
# @option params [Hash<String,String>] :attributes
|
1498
2085
|
# A custom key-value pair using an attribute map. The attributes are
|
@@ -1555,16 +2142,93 @@ module Aws::Connect
|
|
1555
2142
|
req.send_request(options)
|
1556
2143
|
end
|
1557
2144
|
|
1558
|
-
#
|
2145
|
+
# This API starts recording the contact when the agent joins the call.
|
2146
|
+
# StartContactRecording is a one-time action. For example, if you use
|
2147
|
+
# StopContactRecording to stop recording an ongoing call, you can't use
|
2148
|
+
# StartContactRecording to restart it. For scenarios where the recording
|
2149
|
+
# has started and you want to suspend and resume it, such as when
|
2150
|
+
# collecting sensitive information (for example, a credit card number),
|
2151
|
+
# use SuspendContactRecording and ResumeContactRecording.
|
2152
|
+
#
|
2153
|
+
# You can use this API to override the recording behavior configured in
|
2154
|
+
# the [Set recording behavior][1] block.
|
2155
|
+
#
|
2156
|
+
# Only voice recordings are supported at this time.
|
2157
|
+
#
|
2158
|
+
#
|
2159
|
+
#
|
2160
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/set-recording-behavior.html
|
2161
|
+
#
|
2162
|
+
# @option params [required, String] :instance_id
|
2163
|
+
# The identifier of the Amazon Connect instance.
|
2164
|
+
#
|
2165
|
+
# @option params [required, String] :contact_id
|
2166
|
+
# The identifier of the contact.
|
2167
|
+
#
|
2168
|
+
# @option params [required, String] :initial_contact_id
|
2169
|
+
# The identifier of the contact. This is the identifier of the contact
|
2170
|
+
# associated with the first interaction with the contact center.
|
2171
|
+
#
|
2172
|
+
# @option params [required, Types::VoiceRecordingConfiguration] :voice_recording_configuration
|
2173
|
+
# Who is being recorded.
|
2174
|
+
#
|
2175
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2176
|
+
#
|
2177
|
+
# @example Request syntax with placeholder values
|
2178
|
+
#
|
2179
|
+
# resp = client.start_contact_recording({
|
2180
|
+
# instance_id: "InstanceId", # required
|
2181
|
+
# contact_id: "ContactId", # required
|
2182
|
+
# initial_contact_id: "ContactId", # required
|
2183
|
+
# voice_recording_configuration: { # required
|
2184
|
+
# voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
|
2185
|
+
# },
|
2186
|
+
# })
|
2187
|
+
#
|
2188
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecording AWS API Documentation
|
2189
|
+
#
|
2190
|
+
# @overload start_contact_recording(params = {})
|
2191
|
+
# @param [Hash] params ({})
|
2192
|
+
def start_contact_recording(params = {}, options = {})
|
2193
|
+
req = build_request(:start_contact_recording, params)
|
2194
|
+
req.send_request(options)
|
2195
|
+
end
|
2196
|
+
|
2197
|
+
# This API places an outbound call to a contact, and then initiates the
|
2198
|
+
# contact flow. It performs the actions in the contact flow that's
|
2199
|
+
# specified (in `ContactFlowId`).
|
2200
|
+
#
|
2201
|
+
# Agents are not involved in initiating the outbound API (that is,
|
2202
|
+
# dialing the contact). If the contact flow places an outbound call to a
|
2203
|
+
# contact, and then puts the contact in queue, that's when the call is
|
2204
|
+
# routed to the agent, like any other inbound case.
|
1559
2205
|
#
|
1560
2206
|
# There is a 60 second dialing timeout for this operation. If the call
|
1561
2207
|
# is not connected after 60 seconds, it fails.
|
1562
2208
|
#
|
2209
|
+
# <note markdown="1"> UK numbers with a 447 prefix are not allowed by default. Before you
|
2210
|
+
# can dial these UK mobile numbers, you must submit a service quota
|
2211
|
+
# increase request. For more information, see [Amazon Connect Service
|
2212
|
+
# Quotas][1] in the *Amazon Connect Administrator Guide*.
|
2213
|
+
#
|
2214
|
+
# </note>
|
2215
|
+
#
|
2216
|
+
#
|
2217
|
+
#
|
2218
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
|
2219
|
+
#
|
1563
2220
|
# @option params [required, String] :destination_phone_number
|
1564
2221
|
# The phone number of the customer, in E.164 format.
|
1565
2222
|
#
|
1566
2223
|
# @option params [required, String] :contact_flow_id
|
1567
|
-
# The identifier of the contact flow for the outbound call.
|
2224
|
+
# The identifier of the contact flow for the outbound call. To see the
|
2225
|
+
# ContactFlowId in the Amazon Connect console user interface, on the
|
2226
|
+
# navigation menu go to **Routing**, **Contact Flows**. Choose the
|
2227
|
+
# contact flow. On the contact flow page, under the name of the contact
|
2228
|
+
# flow, choose **Show additional flow information**. The ContactFlowId
|
2229
|
+
# is the last part of the ARN, shown here in bold:
|
2230
|
+
#
|
2231
|
+
# arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
|
1568
2232
|
#
|
1569
2233
|
# @option params [required, String] :instance_id
|
1570
2234
|
# The identifier of the Amazon Connect instance.
|
@@ -1655,10 +2319,95 @@ module Aws::Connect
|
|
1655
2319
|
req.send_request(options)
|
1656
2320
|
end
|
1657
2321
|
|
2322
|
+
# When a contact is being recorded, this API stops recording the call.
|
2323
|
+
# StopContactRecording is a one-time action. If you use
|
2324
|
+
# StopContactRecording to stop recording an ongoing call, you can't use
|
2325
|
+
# StartContactRecording to restart it. For scenarios where the recording
|
2326
|
+
# has started and you want to suspend it for sensitive information (for
|
2327
|
+
# example, to collect a credit card number), and then restart it, use
|
2328
|
+
# SuspendContactRecording and ResumeContactRecording.
|
2329
|
+
#
|
2330
|
+
# Only voice recordings are supported at this time.
|
2331
|
+
#
|
2332
|
+
# @option params [required, String] :instance_id
|
2333
|
+
# The identifier of the Amazon Connect instance.
|
2334
|
+
#
|
2335
|
+
# @option params [required, String] :contact_id
|
2336
|
+
# The identifier of the contact.
|
2337
|
+
#
|
2338
|
+
# @option params [required, String] :initial_contact_id
|
2339
|
+
# The identifier of the contact. This is the identifier of the contact
|
2340
|
+
# associated with the first interaction with the contact center.
|
2341
|
+
#
|
2342
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2343
|
+
#
|
2344
|
+
# @example Request syntax with placeholder values
|
2345
|
+
#
|
2346
|
+
# resp = client.stop_contact_recording({
|
2347
|
+
# instance_id: "InstanceId", # required
|
2348
|
+
# contact_id: "ContactId", # required
|
2349
|
+
# initial_contact_id: "ContactId", # required
|
2350
|
+
# })
|
2351
|
+
#
|
2352
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecording AWS API Documentation
|
2353
|
+
#
|
2354
|
+
# @overload stop_contact_recording(params = {})
|
2355
|
+
# @param [Hash] params ({})
|
2356
|
+
def stop_contact_recording(params = {}, options = {})
|
2357
|
+
req = build_request(:stop_contact_recording, params)
|
2358
|
+
req.send_request(options)
|
2359
|
+
end
|
2360
|
+
|
2361
|
+
# When a contact is being recorded, this API suspends recording the
|
2362
|
+
# call. For example, you might suspend the call recording while
|
2363
|
+
# collecting sensitive information, such as a credit card number. Then
|
2364
|
+
# use ResumeContactRecording to restart recording.
|
2365
|
+
#
|
2366
|
+
# The period of time that the recording is suspended is filled with
|
2367
|
+
# silence in the final recording.
|
2368
|
+
#
|
2369
|
+
# Only voice recordings are supported at this time.
|
2370
|
+
#
|
2371
|
+
# @option params [required, String] :instance_id
|
2372
|
+
# The identifier of the Amazon Connect instance.
|
2373
|
+
#
|
2374
|
+
# @option params [required, String] :contact_id
|
2375
|
+
# The identifier of the contact.
|
2376
|
+
#
|
2377
|
+
# @option params [required, String] :initial_contact_id
|
2378
|
+
# The identifier of the contact. This is the identifier of the contact
|
2379
|
+
# associated with the first interaction with the contact center.
|
2380
|
+
#
|
2381
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2382
|
+
#
|
2383
|
+
# @example Request syntax with placeholder values
|
2384
|
+
#
|
2385
|
+
# resp = client.suspend_contact_recording({
|
2386
|
+
# instance_id: "InstanceId", # required
|
2387
|
+
# contact_id: "ContactId", # required
|
2388
|
+
# initial_contact_id: "ContactId", # required
|
2389
|
+
# })
|
2390
|
+
#
|
2391
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecording AWS API Documentation
|
2392
|
+
#
|
2393
|
+
# @overload suspend_contact_recording(params = {})
|
2394
|
+
# @param [Hash] params ({})
|
2395
|
+
def suspend_contact_recording(params = {}, options = {})
|
2396
|
+
req = build_request(:suspend_contact_recording, params)
|
2397
|
+
req.send_request(options)
|
2398
|
+
end
|
2399
|
+
|
1658
2400
|
# Adds the specified tags to the specified resource.
|
1659
2401
|
#
|
1660
2402
|
# The supported resource type is users.
|
1661
2403
|
#
|
2404
|
+
# For sample policies that use tags, see [Amazon Connect Identity-Based
|
2405
|
+
# Policy Examples][1] in the *Amazon Connect Administrator Guide*.
|
2406
|
+
#
|
2407
|
+
#
|
2408
|
+
#
|
2409
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html
|
2410
|
+
#
|
1662
2411
|
# @option params [required, String] :resource_arn
|
1663
2412
|
# The Amazon Resource Name (ARN) of the resource.
|
1664
2413
|
#
|
@@ -1772,6 +2521,213 @@ module Aws::Connect
|
|
1772
2521
|
req.send_request(options)
|
1773
2522
|
end
|
1774
2523
|
|
2524
|
+
# Updates the specified contact flow.
|
2525
|
+
#
|
2526
|
+
# @option params [required, String] :instance_id
|
2527
|
+
# The identifier of the Amazon Connect instance.
|
2528
|
+
#
|
2529
|
+
# @option params [required, String] :contact_flow_id
|
2530
|
+
# The identifier of the contact flow.
|
2531
|
+
#
|
2532
|
+
# @option params [required, String] :content
|
2533
|
+
# The content of the contact flow.
|
2534
|
+
#
|
2535
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2536
|
+
#
|
2537
|
+
# @example Request syntax with placeholder values
|
2538
|
+
#
|
2539
|
+
# resp = client.update_contact_flow_content({
|
2540
|
+
# instance_id: "InstanceId", # required
|
2541
|
+
# contact_flow_id: "ContactFlowId", # required
|
2542
|
+
# content: "ContactFlowContent", # required
|
2543
|
+
# })
|
2544
|
+
#
|
2545
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowContent AWS API Documentation
|
2546
|
+
#
|
2547
|
+
# @overload update_contact_flow_content(params = {})
|
2548
|
+
# @param [Hash] params ({})
|
2549
|
+
def update_contact_flow_content(params = {}, options = {})
|
2550
|
+
req = build_request(:update_contact_flow_content, params)
|
2551
|
+
req.send_request(options)
|
2552
|
+
end
|
2553
|
+
|
2554
|
+
# The name of the contact flow.
|
2555
|
+
#
|
2556
|
+
# @option params [required, String] :instance_id
|
2557
|
+
# The identifier of the Amazon Connect instance.
|
2558
|
+
#
|
2559
|
+
# @option params [required, String] :contact_flow_id
|
2560
|
+
# The identifier of the contact flow.
|
2561
|
+
#
|
2562
|
+
# @option params [String] :name
|
2563
|
+
# The name of the contact flow.
|
2564
|
+
#
|
2565
|
+
# @option params [String] :description
|
2566
|
+
# The description of the contact flow.
|
2567
|
+
#
|
2568
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2569
|
+
#
|
2570
|
+
# @example Request syntax with placeholder values
|
2571
|
+
#
|
2572
|
+
# resp = client.update_contact_flow_name({
|
2573
|
+
# instance_id: "InstanceId", # required
|
2574
|
+
# contact_flow_id: "ContactFlowId", # required
|
2575
|
+
# name: "ContactFlowName",
|
2576
|
+
# description: "ContactFlowDescription",
|
2577
|
+
# })
|
2578
|
+
#
|
2579
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowName AWS API Documentation
|
2580
|
+
#
|
2581
|
+
# @overload update_contact_flow_name(params = {})
|
2582
|
+
# @param [Hash] params ({})
|
2583
|
+
def update_contact_flow_name(params = {}, options = {})
|
2584
|
+
req = build_request(:update_contact_flow_name, params)
|
2585
|
+
req.send_request(options)
|
2586
|
+
end
|
2587
|
+
|
2588
|
+
# Updates the channels that agents can handle in the Contact Control
|
2589
|
+
# Panel (CCP) for a routing profile.
|
2590
|
+
#
|
2591
|
+
# @option params [required, String] :instance_id
|
2592
|
+
# The identifier of the Amazon Connect instance.
|
2593
|
+
#
|
2594
|
+
# @option params [required, String] :routing_profile_id
|
2595
|
+
# The identifier of the routing profile.
|
2596
|
+
#
|
2597
|
+
# @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
|
2598
|
+
# The channels agents can handle in the Contact Control Panel (CCP).
|
2599
|
+
#
|
2600
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2601
|
+
#
|
2602
|
+
# @example Request syntax with placeholder values
|
2603
|
+
#
|
2604
|
+
# resp = client.update_routing_profile_concurrency({
|
2605
|
+
# instance_id: "InstanceId", # required
|
2606
|
+
# routing_profile_id: "RoutingProfileId", # required
|
2607
|
+
# media_concurrencies: [ # required
|
2608
|
+
# {
|
2609
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
2610
|
+
# concurrency: 1, # required
|
2611
|
+
# },
|
2612
|
+
# ],
|
2613
|
+
# })
|
2614
|
+
#
|
2615
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrency AWS API Documentation
|
2616
|
+
#
|
2617
|
+
# @overload update_routing_profile_concurrency(params = {})
|
2618
|
+
# @param [Hash] params ({})
|
2619
|
+
def update_routing_profile_concurrency(params = {}, options = {})
|
2620
|
+
req = build_request(:update_routing_profile_concurrency, params)
|
2621
|
+
req.send_request(options)
|
2622
|
+
end
|
2623
|
+
|
2624
|
+
# Updates the default outbound queue of a routing profile.
|
2625
|
+
#
|
2626
|
+
# @option params [required, String] :instance_id
|
2627
|
+
# The identifier of the Amazon Connect instance.
|
2628
|
+
#
|
2629
|
+
# @option params [required, String] :routing_profile_id
|
2630
|
+
# The identifier of the routing profile.
|
2631
|
+
#
|
2632
|
+
# @option params [required, String] :default_outbound_queue_id
|
2633
|
+
# The identifier for the default outbound queue.
|
2634
|
+
#
|
2635
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2636
|
+
#
|
2637
|
+
# @example Request syntax with placeholder values
|
2638
|
+
#
|
2639
|
+
# resp = client.update_routing_profile_default_outbound_queue({
|
2640
|
+
# instance_id: "InstanceId", # required
|
2641
|
+
# routing_profile_id: "RoutingProfileId", # required
|
2642
|
+
# default_outbound_queue_id: "QueueId", # required
|
2643
|
+
# })
|
2644
|
+
#
|
2645
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileDefaultOutboundQueue AWS API Documentation
|
2646
|
+
#
|
2647
|
+
# @overload update_routing_profile_default_outbound_queue(params = {})
|
2648
|
+
# @param [Hash] params ({})
|
2649
|
+
def update_routing_profile_default_outbound_queue(params = {}, options = {})
|
2650
|
+
req = build_request(:update_routing_profile_default_outbound_queue, params)
|
2651
|
+
req.send_request(options)
|
2652
|
+
end
|
2653
|
+
|
2654
|
+
# Updates the name and description of a routing profile. The request
|
2655
|
+
# accepts the following data in JSON format. At least `Name` or
|
2656
|
+
# `Description` must be provided.
|
2657
|
+
#
|
2658
|
+
# @option params [required, String] :instance_id
|
2659
|
+
# The identifier of the Amazon Connect instance.
|
2660
|
+
#
|
2661
|
+
# @option params [required, String] :routing_profile_id
|
2662
|
+
# The identifier of the routing profile.
|
2663
|
+
#
|
2664
|
+
# @option params [String] :name
|
2665
|
+
# The name of the routing profile. Must not be more than 127 characters.
|
2666
|
+
#
|
2667
|
+
# @option params [String] :description
|
2668
|
+
# The description of the routing profile. Must not be more than 250
|
2669
|
+
# characters.
|
2670
|
+
#
|
2671
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2672
|
+
#
|
2673
|
+
# @example Request syntax with placeholder values
|
2674
|
+
#
|
2675
|
+
# resp = client.update_routing_profile_name({
|
2676
|
+
# instance_id: "InstanceId", # required
|
2677
|
+
# routing_profile_id: "RoutingProfileId", # required
|
2678
|
+
# name: "RoutingProfileName",
|
2679
|
+
# description: "RoutingProfileDescription",
|
2680
|
+
# })
|
2681
|
+
#
|
2682
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileName AWS API Documentation
|
2683
|
+
#
|
2684
|
+
# @overload update_routing_profile_name(params = {})
|
2685
|
+
# @param [Hash] params ({})
|
2686
|
+
def update_routing_profile_name(params = {}, options = {})
|
2687
|
+
req = build_request(:update_routing_profile_name, params)
|
2688
|
+
req.send_request(options)
|
2689
|
+
end
|
2690
|
+
|
2691
|
+
# Updates the properties associated with a set of queues for a routing
|
2692
|
+
# profile.
|
2693
|
+
#
|
2694
|
+
# @option params [required, String] :instance_id
|
2695
|
+
# The identifier of the Amazon Connect instance.
|
2696
|
+
#
|
2697
|
+
# @option params [required, String] :routing_profile_id
|
2698
|
+
# The identifier of the routing profile.
|
2699
|
+
#
|
2700
|
+
# @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
|
2701
|
+
# The queues to be updated for this routing profile.
|
2702
|
+
#
|
2703
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
2704
|
+
#
|
2705
|
+
# @example Request syntax with placeholder values
|
2706
|
+
#
|
2707
|
+
# resp = client.update_routing_profile_queues({
|
2708
|
+
# instance_id: "InstanceId", # required
|
2709
|
+
# routing_profile_id: "RoutingProfileId", # required
|
2710
|
+
# queue_configs: [ # required
|
2711
|
+
# {
|
2712
|
+
# queue_reference: { # required
|
2713
|
+
# queue_id: "QueueId", # required
|
2714
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
2715
|
+
# },
|
2716
|
+
# priority: 1, # required
|
2717
|
+
# delay: 1, # required
|
2718
|
+
# },
|
2719
|
+
# ],
|
2720
|
+
# })
|
2721
|
+
#
|
2722
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueues AWS API Documentation
|
2723
|
+
#
|
2724
|
+
# @overload update_routing_profile_queues(params = {})
|
2725
|
+
# @param [Hash] params ({})
|
2726
|
+
def update_routing_profile_queues(params = {}, options = {})
|
2727
|
+
req = build_request(:update_routing_profile_queues, params)
|
2728
|
+
req.send_request(options)
|
2729
|
+
end
|
2730
|
+
|
1775
2731
|
# Assigns the specified hierarchy group to the specified user.
|
1776
2732
|
#
|
1777
2733
|
# @option params [String] :hierarchy_group_id
|
@@ -1804,6 +2760,19 @@ module Aws::Connect
|
|
1804
2760
|
|
1805
2761
|
# Updates the identity information for the specified user.
|
1806
2762
|
#
|
2763
|
+
# Someone with the ability to invoke `UpdateUserIndentityInfo` can
|
2764
|
+
# change the login credentials of other users by changing their email
|
2765
|
+
# address. This poses a security risk to your organization. They can
|
2766
|
+
# change the email address of a user to the attacker's email address,
|
2767
|
+
# and then reset the password through email. We strongly recommend
|
2768
|
+
# limiting who has the ability to invoke `UpdateUserIndentityInfo`. For
|
2769
|
+
# more information, see [Best Practices for Security Profiles][1] in the
|
2770
|
+
# *Amazon Connect Administrator Guide*.
|
2771
|
+
#
|
2772
|
+
#
|
2773
|
+
#
|
2774
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-best-practices.html
|
2775
|
+
#
|
1807
2776
|
# @option params [required, Types::UserIdentityInfo] :identity_info
|
1808
2777
|
# The identity information for the user.
|
1809
2778
|
#
|
@@ -1944,7 +2913,7 @@ module Aws::Connect
|
|
1944
2913
|
params: params,
|
1945
2914
|
config: config)
|
1946
2915
|
context[:gem_name] = 'aws-sdk-connect'
|
1947
|
-
context[:gem_version] = '1.
|
2916
|
+
context[:gem_version] = '1.32.0'
|
1948
2917
|
Seahorse::Client::Request.new(handlers, context)
|
1949
2918
|
end
|
1950
2919
|
|