RubyGems - aws-sdk-connect - Versions diffs - 1.223.0 → 1.224.0 - Mend

aws-sdk-connect 1.223.0 → 1.224.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (10) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +5 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +255 -232
data/lib/aws-sdk-connect/client_api.rb +3 -0
data/lib/aws-sdk-connect/types.rb +248 -225
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +2 -1
data/sig/types.rbs +2 -0
metadata +1 -1

data/lib/aws-sdk-connect/types.rb CHANGED Viewed

@@ -2869,6 +2869,10 @@ module Aws::Connect
     #   The timestamp when the contact was last resumed.
     #   @return [Time]
     #
+    # @!attribute [rw] ring_start_timestamp
+    #   The timestamp when ringing started for a campaign call.
+    #   @return [Time]
+    #
     # @!attribute [rw] total_pause_count
     #   Total pause count for a contact.
     #   @return [Integer]
@@ -3049,6 +3053,7 @@ module Aws::Connect
       :last_update_timestamp,
       :last_paused_timestamp,
       :last_resumed_timestamp,
+      :ring_start_timestamp,
       :total_pause_count,
       :total_pause_duration_in_seconds,
       :scheduled_timestamp,
@@ -12354,11 +12359,12 @@ module Aws::Connect
     #     `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #     \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
-    #     `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
-    #     `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
-    #     `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
-    #     `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
-    #     `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #     `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
+    #     `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
+    #     `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
+    #     `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
+    #     `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
     #     `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
     #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
@@ -12420,9 +12426,10 @@ module Aws::Connect
     #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #   \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
-    #   `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID`
-    #   \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
-    #   `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
+    #   `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
+    #   `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
+    #   `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `FORM_VERSION` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
     #   \| `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
     #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
@@ -12572,6 +12579,15 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_AGENT\_CONCURRENCY
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, Q in Connect
+    #
+    #     UI name: [Average agent concurrency][15]
+    #
     #   AVG\_AGENT\_CONNECTING\_TIME
     #
     #   : Unit: Seconds
@@ -12583,7 +12599,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Average agent API connecting time][15]
+    #     UI name: [Average agent API connecting time][16]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -12597,7 +12613,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Average agent pause time][16]
+    #     UI name: [Average agent pause time][17]
     #
     #   AVG\_BOT\_CONVERSATION\_TIME
     #
@@ -12610,7 +12626,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Average bot conversation time][17]
+    #     UI name: [Average bot conversation time][18]
     #
     #   AVG\_BOT\_CONVERSATION\_TURNS
     #
@@ -12623,7 +12639,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Average bot conversation turns][18]
+    #     UI name: [Average bot conversation turns][19]
     #
     #   AVG\_CASE\_RELATED\_CONTACTS
     #
@@ -12633,7 +12649,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average contacts per case][19]
+    #     UI name: [Average contacts per case][20]
     #
     #   AVG\_CASE\_RESOLUTION\_TIME
     #
@@ -12643,7 +12659,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average case resolution time][20]
+    #     UI name: [Average case resolution time][21]
     #
     #   AVG\_CONTACT\_DURATION
     #
@@ -12653,7 +12669,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average contact duration][21]
+    #     UI name: [Average contact duration][22]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12668,7 +12684,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Agent average contact first response wait time][22]
+    #     UI name: [Agent average contact first response wait time][23]
     #
     #   AVG\_CONVERSATION\_CLOSE\_TIME
     #
@@ -12679,7 +12695,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average conversation close time][23]
+    #     UI name: [Average conversation close time][24]
     #
     #   AVG\_CONVERSATION\_DURATION
     #
@@ -12689,7 +12705,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average conversation duration][24]
+    #     UI name: [Average conversation duration][25]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -12701,7 +12717,7 @@ module Aws::Connect
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing
     #     Profile
     #
-    #     UI name: [Average dials per minute][25]
+    #     UI name: [Average dials per minute][26]
     #
     #   AVG\_EVALUATION\_SCORE
     #
@@ -12711,7 +12727,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average evaluation score][26]
+    #     UI name: [Average evaluation score][27]
     #
     #   AVG\_FIRST\_RESPONSE\_TIME\_AGENT
     #
@@ -12722,7 +12738,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent first response time][27]
+    #     UI name: [Average agent first response time][28]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -12734,7 +12750,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][28]
+    #     UI name: [Average flow time][29]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -12747,7 +12763,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent greeting time][29]
+    #     UI name: [Average agent greeting time][30]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -12757,7 +12773,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression
     #
-    #     UI name: [Average handle time][30]
+    #     UI name: [Average handle time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12771,7 +12787,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average customer hold time][31]
+    #     UI name: [Average customer hold time][32]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12785,7 +12801,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time all contacts][32]
+    #     UI name: [Average customer hold time all contacts][33]
     #
     #   AVG\_HOLDS
     #
@@ -12795,7 +12811,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average holds][33]
+    #     UI name: [Average holds][34]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12809,7 +12825,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][34]
+    #     UI name: [Average agent interaction and customer hold time][35]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -12820,7 +12836,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][35]
+    #     UI name: [Average agent interaction time][36]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12837,7 +12853,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruptions][36]
+    #     UI name: [Average agent interruptions][37]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -12850,7 +12866,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruption time][37]
+    #     UI name: [Average agent interruption time][38]
     #
     #   AVG\_MESSAGE\_LENGTH\_AGENT
     #
@@ -12861,7 +12877,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent message length][38]
+    #     UI name: [Average agent message length][39]
     #
     #   AVG\_MESSAGE\_LENGTH\_CUSTOMER
     #
@@ -12872,7 +12888,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer message length][39]
+    #     UI name: [Average customer message length][40]
     #
     #   AVG\_MESSAGES
     #
@@ -12883,7 +12899,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average messages][40]
+    #     UI name: [Average messages][41]
     #
     #   AVG\_MESSAGES\_AGENT
     #
@@ -12894,7 +12910,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent messages][41]
+    #     UI name: [Average agent messages][42]
     #
     #   AVG\_MESSAGES\_BOT
     #
@@ -12905,7 +12921,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average bot messages][42]
+    #     UI name: [Average bot messages][43]
     #
     #   AVG\_MESSAGES\_CUSTOMER
     #
@@ -12916,7 +12932,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer messages][43]
+    #     UI name: [Average customer messages][44]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -12929,7 +12945,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average non-talk time][44]
+    #     UI name: [Average non-talk time][45]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -12938,7 +12954,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][45]
+    #     UI name: [Average queue answer time][46]
     #
     #     Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
     #     `DISCONNECT_REASON`
@@ -12955,7 +12971,7 @@ module Aws::Connect
     #     Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect, Agent Hierarchy
     #
-    #     UI name: [Avg. queue answer time - customer first callback][46]
+    #     UI name: [Avg. queue answer time - customer first callback][47]
     #
     #   AVG\_RESPONSE\_TIME\_AGENT
     #
@@ -12966,7 +12982,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent response time][47]
+    #     UI name: [Average agent response time][48]
     #
     #   AVG\_RESPONSE\_TIME\_CUSTOMER
     #
@@ -12977,7 +12993,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer response time][48]
+    #     UI name: [Average customer response time][49]
     #
     #   AVG\_RESOLUTION\_TIME
     #
@@ -12986,7 +13002,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][49]
+    #     UI name: [Average resolution time][50]
     #
     #   AVG\_TALK\_TIME
     #
@@ -12999,7 +13015,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average talk time][50]
+    #     UI name: [Average talk time][51]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -13012,7 +13028,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent talk time][51]
+    #     UI name: [Average agent talk time][52]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -13025,7 +13041,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer talk time][52]
+    #     UI name: [Average customer talk time][53]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -13036,7 +13052,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][53]
+    #     UI name: [Average wait time after customer connection][54]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
     #
@@ -13047,7 +13063,7 @@ module Aws::Connect
     #     Connect, Agent Hierarchy
     #
     #     UI name: [Avg. wait time after customer connection - customer
-    #     first callback][54]
+    #     first callback][55]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -13057,7 +13073,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][55]
+    #     UI name: [Average weighted evaluation score][56]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -13070,7 +13086,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Bot conversations completed][56]
+    #     UI name: [Bot conversations completed][57]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -13083,7 +13099,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][57]
+    #     UI name: [Bot intents completed][58]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -13098,7 +13114,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][58]
+    #     UI name: [Campaign contacts abandoned after X][59]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -13113,7 +13129,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][59]
+    #     UI name: [Campaign contacts abandoned after X rate][60]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -13126,7 +13142,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][60]
+    #     UI name: [Campaign interactions][61]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -13139,7 +13155,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Campaign progress rate][61]
+    #     UI name: [Campaign progress rate][62]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -13150,7 +13166,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][62]
+    #     UI name: [Campaign send attempts][63]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -13163,7 +13179,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event
     #     Type, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][63]
+    #     UI name: [Campaign send exclusions][64]
     #
     #   CASES\_CREATED
     #
@@ -13173,7 +13189,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][64]
+    #     UI name: [Cases created][65]
     #
     #   CONTACTS\_CREATED
     #
@@ -13184,7 +13200,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][65]
+    #     UI name: [Contacts created][66]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -13201,7 +13217,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [Contacts handled][66]
+    #     UI name: [Contacts handled][67]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -13216,7 +13232,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][67]
+    #     UI name: [Contacts handled (connected to agent timestamp)][68]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -13226,7 +13242,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][68]
+    #     UI name: [Contacts hold disconnect][69]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -13235,7 +13251,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][69]
+    #     UI name: [Contacts hold agent disconnect][70]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -13244,7 +13260,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][70]
+    #     UI name: [Contacts hold customer disconnect][71]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -13253,7 +13269,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][71]
+    #     UI name: [Contacts put on hold][72]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -13262,7 +13278,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][72]
+    #     UI name: [Contacts transferred out external][73]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -13271,7 +13287,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][73]
+    #     UI name: [Contacts transferred out internal][74]
     #
     #   CONTACTS\_QUEUED
     #
@@ -13281,7 +13297,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][74]
+    #     UI name: [Contacts queued][75]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -13290,7 +13306,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][75]
+    #     UI name: [Contacts queued (enqueue timestamp)][76]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -13303,7 +13319,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][76]
+    #     UI name: [Contacts removed from queue in X seconds][77]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -13316,7 +13332,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][77]
+    #     UI name: [Contacts resolved in X][78]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -13326,7 +13342,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][78]
+    #     UI name: [Contacts transferred out][79]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -13340,7 +13356,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][79]
+    #     UI name: [Contacts transferred out by agent][80]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -13350,7 +13366,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][80]
+    #     UI name: [Contacts transferred out queue][81]
     #
     #   CURRENT\_CASES
     #
@@ -13360,7 +13376,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][81]
+    #     UI name: [Current cases][82]
     #
     #   CONVERSATIONS\_ABANDONED
     #
@@ -13371,7 +13387,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Conversations abandoned][82]
+    #     UI name: [Conversations abandoned][83]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -13387,7 +13403,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempts][83]
+    #     UI name: [Delivery attempts][84]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -13413,7 +13429,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][84]
+    #     UI name: [Delivery attempt disposition rate][85]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -13431,7 +13447,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Evaluations performed][85]
+    #     UI name: [Evaluations performed][86]
     #
     #   FLOWS\_OUTCOME
     #
@@ -13443,7 +13459,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][86]
+    #     UI name: [Flows outcome][87]
     #
     #   FLOWS\_STARTED
     #
@@ -13454,7 +13470,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][87]
+    #     UI name: [Flows started][88]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -13466,7 +13482,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][88]
+    #     UI name: [Human answered][89]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -13478,7 +13494,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][89]
+    #     UI name: [Maximum flow time][90]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -13488,7 +13504,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][90]
+    #     UI name: [Maximum queued time][91]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -13500,7 +13516,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][91]
+    #     UI name: [Minimum flow time][92]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -13510,7 +13526,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Automatic fails percent][92]
+    #     UI name: [Automatic fails percent][93]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -13523,7 +13539,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Percent bot conversations outcome][93]
+    #     UI name: [Percent bot conversations outcome][94]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -13536,7 +13552,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][94]
+    #     UI name: [Percent bot intents outcome][95]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -13546,7 +13562,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][95]
+    #     UI name: [Cases resolved on first contact][96]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -13578,7 +13594,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][96].
+    #     UI name: [Flows outcome percentage][97].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -13595,7 +13611,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][97]
+    #     UI name: [Non-talk time percent][98]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -13608,7 +13624,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][98]
+    #     UI name: [Talk time percent][99]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -13621,7 +13637,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][99]
+    #     UI name: [Agent talk time percent][100]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -13634,7 +13650,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][100]
+    #     UI name: [Customer talk time percent][101]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -13647,7 +13663,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients attempted][101]
+    #     UI name: [Recipients attempted][102]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -13663,7 +13679,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][102]
+    #     UI name: [Recipients interacted][103]
     #
     #   RECIPIENTS\_TARGETED
     #
@@ -13676,7 +13692,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients targeted][103]
+    #     UI name: [Recipients targeted][104]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -13686,7 +13702,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][104]
+    #     UI name: [Cases reopened][105]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -13696,7 +13712,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][105]
+    #     UI name: [Cases resolved][106]
     #
     #   SERVICE\_LEVEL
     #
@@ -13711,7 +13727,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][106]
+    #     UI name: [Service level X][107]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -13743,7 +13759,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][107]
+    #     UI name: [Agent API connecting time][108]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -13766,7 +13782,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][108]
+    #     UI name: [Contact abandoned][109]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -13779,7 +13795,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][109]
+    #     UI name: [Contacts abandoned in X seconds][110]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -13792,7 +13808,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][110]
+    #     UI name: [Contacts answered in X seconds][111]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -13801,7 +13817,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][111]
+    #     UI name: [Contact flow time][112]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -13810,7 +13826,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][112]
+    #     UI name: [Agent on contact time][113]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -13822,7 +13838,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][113]
+    #     UI name: [Contact disconnected][114]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -13831,7 +13847,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][114]
+    #     UI name: [Error status time][115]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -13840,7 +13856,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][115]
+    #     UI name: [Contact handle time][116]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -13849,7 +13865,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][116]
+    #     UI name: [Customer hold time][117]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -13858,7 +13874,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][117]
+    #     UI name: [Agent idle time][118]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -13867,7 +13883,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][118]
+    #     UI name: [Agent interaction and hold time][119]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -13876,7 +13892,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][119]
+    #     UI name: [Agent interaction time][120]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -13885,7 +13901,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent non-productive time][120]
+    #     UI name: [Agent non-productive time][121]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -13894,7 +13910,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][121]
+    #     UI name: [Online time][122]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -13903,7 +13919,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][122]
+    #     UI name: [Callback attempts][123]
     #
     #
     #
@@ -13921,114 +13937,115 @@ module Aws::Connect
     #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
     #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
     #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
-    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
-    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
-    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
-    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
-    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
-    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency
+    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -25572,6 +25589,11 @@ module Aws::Connect
     #   Information about the outbound strategy.
     #   @return [Types::OutboundStrategy]
     #
+    # @!attribute [rw] ring_timeout_in_seconds
+    #   The maximum time the outbound call will wait for the destination to
+    #   answer the call, in seconds
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
     #
     class StartOutboundVoiceContactRequest < Struct.new(
@@ -25589,7 +25611,8 @@ module Aws::Connect
       :answer_machine_detection_config,
       :campaign_id,
       :traffic_type,
-      :outbound_strategy)
+      :outbound_strategy,
+      :ring_timeout_in_seconds)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end