aws-sdk-connect 1.223.0 → 1.224.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +5 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +255 -232
  5. data/lib/aws-sdk-connect/client_api.rb +3 -0
  6. data/lib/aws-sdk-connect/types.rb +248 -225
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +2 -1
  9. data/sig/types.rbs +2 -0
  10. metadata +1 -1
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -5823,6 +5823,7 @@ module Aws::Connect
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  # resp.contact.last_update_timestamp #=> Time
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  # resp.contact.last_paused_timestamp #=> Time
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  # resp.contact.last_resumed_timestamp #=> Time
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+ # resp.contact.ring_start_timestamp #=> Time
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  # resp.contact.total_pause_count #=> Integer
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  # resp.contact.total_pause_duration_in_seconds #=> Integer
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  # resp.contact.scheduled_timestamp #=> Time
@@ -9531,14 +9532,15 @@ module Aws::Connect
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  # `CASE_STATUS` \| `CHANNEL` \|
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  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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  # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
9534
- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
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- # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
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- # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
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- # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
9538
- # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
9539
- # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
9540
- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
9537
+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
9538
+ # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
9539
+ # `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
9540
+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
9541
+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
9542
+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
9543
+ # `Q_CONNECT_ENABLED` \|
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
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  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -9595,13 +9597,13 @@ module Aws::Connect
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  # `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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  # `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
9598
- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
9599
- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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- # `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
9601
- # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
9602
- # `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
9603
- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
9604
- # `ROUTING_STEP_EXPRESSION`
9600
+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID`
9602
+ # \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \|
9603
+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
9604
+ # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
9605
+ # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
9606
+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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  #
9606
9608
  # Type: Array of strings
9607
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  #
@@ -9745,6 +9747,15 @@ module Aws::Connect
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  #
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  # </note>
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  #
9750
+ # AVG\_AGENT\_CONCURRENCY
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+ #
9752
+ # : Unit: Count
9753
+ #
9754
+ # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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+ # Agent Hierarchy, Q in Connect
9756
+ #
9757
+ # UI name: [Average agent concurrency][15]
9758
+ #
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  # AVG\_AGENT\_CONNECTING\_TIME
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  #
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  # : Unit: Seconds
@@ -9756,7 +9767,7 @@ module Aws::Connect
9756
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9757
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  # Agent Hierarchy
9758
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  #
9759
- # UI name: [Average agent API connecting time][15]
9770
+ # UI name: [Average agent API connecting time][16]
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  #
9761
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  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
9762
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  # metric.
@@ -9770,7 +9781,7 @@ module Aws::Connect
9770
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9771
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  # Agent Hierarchy, Q in Connect
9772
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  #
9773
- # UI name: [Average agent pause time][16]
9784
+ # UI name: [Average agent pause time][17]
9774
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  #
9775
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  # AVG\_BOT\_CONVERSATION\_TIME
9776
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  #
@@ -9782,7 +9793,7 @@ module Aws::Connect
9782
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
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- # UI name: [Average bot conversation time][17]
9796
+ # UI name: [Average bot conversation time][18]
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  #
9787
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  # AVG\_BOT\_CONVERSATION\_TURNS
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  #
@@ -9794,7 +9805,7 @@ module Aws::Connect
9794
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
9796
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  #
9797
- # UI name: [Average bot conversation turns][18]
9808
+ # UI name: [Average bot conversation turns][19]
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  #
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  # AVG\_CASE\_RELATED\_CONTACTS
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  #
@@ -9804,7 +9815,7 @@ module Aws::Connect
9804
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  #
9805
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9806
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  #
9807
- # UI name: [Average contacts per case][19]
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+ # UI name: [Average contacts per case][20]
9808
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  #
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  # AVG\_CASE\_RESOLUTION\_TIME
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  #
@@ -9814,7 +9825,7 @@ module Aws::Connect
9814
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average case resolution time][20]
9828
+ # UI name: [Average case resolution time][21]
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  #
9819
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  # AVG\_CONTACT\_DURATION
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  #
@@ -9824,7 +9835,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average contact duration][21]
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+ # UI name: [Average contact duration][22]
9828
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9839,7 +9850,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
9842
- # UI name: [Agent average contact first response wait time][22]
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+ # UI name: [Agent average contact first response wait time][23]
9843
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  #
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  # AVG\_CONVERSATION\_CLOSE\_TIME
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  #
@@ -9850,7 +9861,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
9853
- # UI name: [Average conversation close time][23]
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+ # UI name: [Average conversation close time][24]
9854
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  #
9855
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  # AVG\_CONVERSATION\_DURATION
9856
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  #
@@ -9860,7 +9871,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9861
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  # Q in Connect
9862
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  #
9863
- # UI name: [Average conversation duration][24]
9874
+ # UI name: [Average conversation duration][25]
9864
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  #
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  # AVG\_DIALS\_PER\_MINUTE
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  #
@@ -9871,7 +9882,7 @@ module Aws::Connect
9871
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  #
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  # Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
9873
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  #
9874
- # UI name: [Average dials per minute][25]
9885
+ # UI name: [Average dials per minute][26]
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  #
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  # AVG\_EVALUATION\_SCORE
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  #
@@ -9881,7 +9892,7 @@ module Aws::Connect
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  # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
9883
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  #
9884
- # UI name: [Average evaluation score][26]
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+ # UI name: [Average evaluation score][27]
9885
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  #
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  # AVG\_FIRST\_RESPONSE\_TIME\_AGENT
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  #
@@ -9892,7 +9903,7 @@ module Aws::Connect
9892
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
9893
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  # Queue, Q in Connect
9894
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  #
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- # UI name: [Average agent first response time][27]
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+ # UI name: [Average agent first response time][28]
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  #
9897
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  # AVG\_FLOW\_TIME
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  #
@@ -9904,7 +9915,7 @@ module Aws::Connect
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
9907
- # UI name: [Average flow time][28]
9918
+ # UI name: [Average flow time][29]
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
@@ -9917,7 +9928,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent greeting time][29]
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+ # UI name: [Average agent greeting time][30]
9921
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -9927,7 +9938,7 @@ module Aws::Connect
9927
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # RoutingStepExpression
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  #
9930
- # UI name: [Average handle time][30]
9941
+ # UI name: [Average handle time][31]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9941,7 +9952,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time][31]
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+ # UI name: [Average customer hold time][32]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9955,7 +9966,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
9958
- # UI name: [Average customer hold time all contacts][32]
9969
+ # UI name: [Average customer hold time all contacts][33]
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  #
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  # AVG\_HOLDS
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  #
@@ -9965,7 +9976,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average holds][33]
9979
+ # UI name: [Average holds][34]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9979,7 +9990,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
9981
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  #
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- # UI name: [Average agent interaction and customer hold time][34]
9993
+ # UI name: [Average agent interaction and customer hold time][35]
9983
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  #
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  # AVG\_INTERACTION\_TIME
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  #
@@ -9990,7 +10001,7 @@ module Aws::Connect
9990
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
9991
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9992
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  #
9993
- # UI name: [Average agent interaction time][35]
10004
+ # UI name: [Average agent interaction time][36]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9996
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  #
@@ -10007,7 +10018,7 @@ module Aws::Connect
10007
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
10009
10020
  #
10010
- # UI name: [Average agent interruptions][36]
10021
+ # UI name: [Average agent interruptions][37]
10011
10022
  #
10012
10023
  # AVG\_INTERRUPTION\_TIME\_AGENT
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10024
  #
@@ -10020,7 +10031,7 @@ module Aws::Connect
10020
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
10022
10033
  #
10023
- # UI name: [Average agent interruption time][37]
10034
+ # UI name: [Average agent interruption time][38]
10024
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  #
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  # AVG\_MESSAGE\_LENGTH\_AGENT
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  #
@@ -10031,7 +10042,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10032
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  # Queue, Q in Connect
10033
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  #
10034
- # UI name: [Average agent message length][38]
10045
+ # UI name: [Average agent message length][39]
10035
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  #
10036
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  # AVG\_MESSAGE\_LENGTH\_CUSTOMER
10037
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  #
@@ -10042,7 +10053,7 @@ module Aws::Connect
10042
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10043
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  # Queue, Q in Connect
10044
10055
  #
10045
- # UI name: [Average customer message length][39]
10056
+ # UI name: [Average customer message length][40]
10046
10057
  #
10047
10058
  # AVG\_MESSAGES
10048
10059
  #
@@ -10053,7 +10064,7 @@ module Aws::Connect
10053
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10054
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  # Queue, Q in Connect
10055
10066
  #
10056
- # UI name: [Average messages][40]
10067
+ # UI name: [Average messages][41]
10057
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  #
10058
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  # AVG\_MESSAGES\_AGENT
10059
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  #
@@ -10064,7 +10075,7 @@ module Aws::Connect
10064
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10065
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  # Queue, Q in Connect
10066
10077
  #
10067
- # UI name: [Average agent messages][41]
10078
+ # UI name: [Average agent messages][42]
10068
10079
  #
10069
10080
  # AVG\_MESSAGES\_BOT
10070
10081
  #
@@ -10075,7 +10086,7 @@ module Aws::Connect
10075
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10076
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  # Queue, Q in Connect
10077
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  #
10078
- # UI name: [Average bot messages][42]
10089
+ # UI name: [Average bot messages][43]
10079
10090
  #
10080
10091
  # AVG\_MESSAGES\_CUSTOMER
10081
10092
  #
@@ -10086,7 +10097,7 @@ module Aws::Connect
10086
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10087
10098
  # Queue, Q in Connect
10088
10099
  #
10089
- # UI name: [Average customer messages][43]
10100
+ # UI name: [Average customer messages][44]
10090
10101
  #
10091
10102
  # AVG\_NON\_TALK\_TIME
10092
10103
  #
@@ -10099,7 +10110,7 @@ module Aws::Connect
10099
10110
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10100
10111
  # Connect
10101
10112
  #
10102
- # UI name: [Average non-talk time][44]
10113
+ # UI name: [Average non-talk time][45]
10103
10114
  #
10104
10115
  # AVG\_QUEUE\_ANSWER\_TIME
10105
10116
  #
@@ -10108,7 +10119,7 @@ module Aws::Connect
10108
10119
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10109
10120
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10110
10121
  #
10111
- # UI name: [Average queue answer time][45]
10122
+ # UI name: [Average queue answer time][46]
10112
10123
  #
10113
10124
  # Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
10114
10125
  # `DISCONNECT_REASON`
@@ -10125,7 +10136,7 @@ module Aws::Connect
10125
10136
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect,
10126
10137
  # Agent Hierarchy
10127
10138
  #
10128
- # UI name: [Avg. queue answer time - customer first callback][46]
10139
+ # UI name: [Avg. queue answer time - customer first callback][47]
10129
10140
  #
10130
10141
  # AVG\_RESPONSE\_TIME\_AGENT
10131
10142
  #
@@ -10136,7 +10147,7 @@ module Aws::Connect
10136
10147
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10137
10148
  # Queue, Q in Connect
10138
10149
  #
10139
- # UI name: [Average agent response time][47]
10150
+ # UI name: [Average agent response time][48]
10140
10151
  #
10141
10152
  # AVG\_RESPONSE\_TIME\_CUSTOMER
10142
10153
  #
@@ -10147,7 +10158,7 @@ module Aws::Connect
10147
10158
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10148
10159
  # Queue, Q in Connect
10149
10160
  #
10150
- # UI name: [Average customer response time][48]
10161
+ # UI name: [Average customer response time][49]
10151
10162
  #
10152
10163
  # AVG\_RESOLUTION\_TIME
10153
10164
  #
@@ -10156,7 +10167,7 @@ module Aws::Connect
10156
10167
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10157
10168
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10158
10169
  #
10159
- # UI name: [Average resolution time][49]
10170
+ # UI name: [Average resolution time][50]
10160
10171
  #
10161
10172
  # AVG\_TALK\_TIME
10162
10173
  #
@@ -10169,7 +10180,7 @@ module Aws::Connect
10169
10180
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10170
10181
  # Connect
10171
10182
  #
10172
- # UI name: [Average talk time][50]
10183
+ # UI name: [Average talk time][51]
10173
10184
  #
10174
10185
  # AVG\_TALK\_TIME\_AGENT
10175
10186
  #
@@ -10182,7 +10193,7 @@ module Aws::Connect
10182
10193
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10183
10194
  # Connect
10184
10195
  #
10185
- # UI name: [Average agent talk time][51]
10196
+ # UI name: [Average agent talk time][52]
10186
10197
  #
10187
10198
  # AVG\_TALK\_TIME\_CUSTOMER
10188
10199
  #
@@ -10195,7 +10206,7 @@ module Aws::Connect
10195
10206
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10196
10207
  # Connect
10197
10208
  #
10198
- # UI name: [Average customer talk time][52]
10209
+ # UI name: [Average customer talk time][53]
10199
10210
  #
10200
10211
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10201
10212
  #
@@ -10206,7 +10217,7 @@ module Aws::Connect
10206
10217
  #
10207
10218
  # Valid groupings and filters: Campaign
10208
10219
  #
10209
- # UI name: [Average wait time after customer connection][53]
10220
+ # UI name: [Average wait time after customer connection][54]
10210
10221
  #
10211
10222
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
10212
10223
  #
@@ -10217,7 +10228,7 @@ module Aws::Connect
10217
10228
  # Agent Hierarchy
10218
10229
  #
10219
10230
  # UI name: [Avg. wait time after customer connection - customer first
10220
- # callback][54]
10231
+ # callback][55]
10221
10232
  #
10222
10233
  # AVG\_WEIGHTED\_EVALUATION\_SCORE
10223
10234
  #
@@ -10227,7 +10238,7 @@ module Aws::Connect
10227
10238
  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
10228
10239
  # Evaluation Source, Form Version, Queue, Routing Profile
10229
10240
  #
10230
- # UI name: [Average weighted evaluation score][55]
10241
+ # UI name: [Average weighted evaluation score][56]
10231
10242
  #
10232
10243
  # BOT\_CONVERSATIONS\_COMPLETED
10233
10244
  #
@@ -10239,7 +10250,7 @@ module Aws::Connect
10239
10250
  # Flow type, Flow action ID, Invoking resource published timestamp,
10240
10251
  # Initiation method, Invoking resource type, Parent flows resource ID
10241
10252
  #
10242
- # UI name: [Bot conversations completed][56]
10253
+ # UI name: [Bot conversations completed][57]
10243
10254
  #
10244
10255
  # BOT\_INTENTS\_COMPLETED
10245
10256
  #
@@ -10252,7 +10263,7 @@ module Aws::Connect
10252
10263
  # published timestamp, Initiation method, Invoking resource type,
10253
10264
  # Parent flows resource ID
10254
10265
  #
10255
- # UI name: [Bot intents completed][57]
10266
+ # UI name: [Bot intents completed][58]
10256
10267
  #
10257
10268
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10258
10269
  #
@@ -10267,7 +10278,7 @@ module Aws::Connect
10267
10278
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10268
10279
  # `GT` (for *Greater than*).
10269
10280
  #
10270
- # UI name: [Campaign contacts abandoned after X][58]
10281
+ # UI name: [Campaign contacts abandoned after X][59]
10271
10282
  #
10272
10283
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10273
10284
  #
@@ -10282,7 +10293,7 @@ module Aws::Connect
10282
10293
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10283
10294
  # `GT` (for *Greater than*).
10284
10295
  #
10285
- # UI name: [Campaign contacts abandoned after X rate][59]
10296
+ # UI name: [Campaign contacts abandoned after X rate][60]
10286
10297
  #
10287
10298
  # CAMPAIGN\_INTERACTIONS
10288
10299
  #
@@ -10295,7 +10306,7 @@ module Aws::Connect
10295
10306
  #
10296
10307
  # Valid groupings and filters: Campaign
10297
10308
  #
10298
- # UI name: [Campaign interactions][60]
10309
+ # UI name: [Campaign interactions][61]
10299
10310
  #
10300
10311
  # CAMPAIGN\_PROGRESS\_RATE
10301
10312
  #
@@ -10307,7 +10318,7 @@ module Aws::Connect
10307
10318
  #
10308
10319
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10309
10320
  #
10310
- # UI name: [Campaign progress rate][61]
10321
+ # UI name: [Campaign progress rate][62]
10311
10322
  #
10312
10323
  # CAMPAIGN\_SEND\_ATTEMPTS
10313
10324
  #
@@ -10318,7 +10329,7 @@ module Aws::Connect
10318
10329
  # Valid groupings and filters: Campaign, Channel,
10319
10330
  # contact/segmentAttributes/connect:Subtype
10320
10331
  #
10321
- # UI name: [Campaign send attempts][62]
10332
+ # UI name: [Campaign send attempts][63]
10322
10333
  #
10323
10334
  # CAMPAIGN\_SEND\_EXCLUSIONS
10324
10335
  #
@@ -10331,7 +10342,7 @@ module Aws::Connect
10331
10342
  # Valid groupings and filters: Campaign, Campaign Excluded Event Type,
10332
10343
  # Campaign Execution Timestamp
10333
10344
  #
10334
- # UI name: [Campaign send exclusions][63]
10345
+ # UI name: [Campaign send exclusions][64]
10335
10346
  #
10336
10347
  # CASES\_CREATED
10337
10348
  #
@@ -10341,7 +10352,7 @@ module Aws::Connect
10341
10352
  #
10342
10353
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10343
10354
  #
10344
- # UI name: [Cases created][64]
10355
+ # UI name: [Cases created][65]
10345
10356
  #
10346
10357
  # CONTACTS\_CREATED
10347
10358
  #
@@ -10352,7 +10363,7 @@ module Aws::Connect
10352
10363
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10353
10364
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10354
10365
  #
10355
- # UI name: [Contacts created][65]
10366
+ # UI name: [Contacts created][66]
10356
10367
  #
10357
10368
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10358
10369
  #
@@ -10368,7 +10379,7 @@ module Aws::Connect
10368
10379
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10369
10380
  # RoutingStepExpression, Q in Connect
10370
10381
  #
10371
- # UI name: [Contacts handled][66]
10382
+ # UI name: [Contacts handled][67]
10372
10383
  #
10373
10384
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10374
10385
  #
@@ -10383,7 +10394,7 @@ module Aws::Connect
10383
10394
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10384
10395
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10385
10396
  #
10386
- # UI name: [Contacts handled (connected to agent timestamp)][67]
10397
+ # UI name: [Contacts handled (connected to agent timestamp)][68]
10387
10398
  #
10388
10399
  # CONTACTS\_HOLD\_ABANDONS
10389
10400
  #
@@ -10393,7 +10404,7 @@ module Aws::Connect
10393
10404
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10394
10405
  # Connect
10395
10406
  #
10396
- # UI name: [Contacts hold disconnect][68]
10407
+ # UI name: [Contacts hold disconnect][69]
10397
10408
  #
10398
10409
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
10399
10410
  #
@@ -10402,7 +10413,7 @@ module Aws::Connect
10402
10413
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10403
10414
  # Agent Hierarchy, Q in Connect
10404
10415
  #
10405
- # UI name: [Contacts hold agent disconnect][69]
10416
+ # UI name: [Contacts hold agent disconnect][70]
10406
10417
  #
10407
10418
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
10408
10419
  #
@@ -10411,7 +10422,7 @@ module Aws::Connect
10411
10422
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10412
10423
  # Agent Hierarchy, Q in Connect
10413
10424
  #
10414
- # UI name: [Contacts hold customer disconnect][70]
10425
+ # UI name: [Contacts hold customer disconnect][71]
10415
10426
  #
10416
10427
  # CONTACTS\_PUT\_ON\_HOLD
10417
10428
  #
@@ -10420,7 +10431,7 @@ module Aws::Connect
10420
10431
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10421
10432
  # Agent Hierarchy, Q in Connect
10422
10433
  #
10423
- # UI name: [Contacts put on hold][71]
10434
+ # UI name: [Contacts put on hold][72]
10424
10435
  #
10425
10436
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
10426
10437
  #
@@ -10429,7 +10440,7 @@ module Aws::Connect
10429
10440
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10430
10441
  # Agent Hierarchy, Q in Connect
10431
10442
  #
10432
- # UI name: [Contacts transferred out external][72]
10443
+ # UI name: [Contacts transferred out external][73]
10433
10444
  #
10434
10445
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
10435
10446
  #
@@ -10438,7 +10449,7 @@ module Aws::Connect
10438
10449
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10439
10450
  # Agent Hierarchy, Q in Connect
10440
10451
  #
10441
- # UI name: [Contacts transferred out internal][73]
10452
+ # UI name: [Contacts transferred out internal][74]
10442
10453
  #
10443
10454
  # CONTACTS\_QUEUED
10444
10455
  #
@@ -10448,7 +10459,7 @@ module Aws::Connect
10448
10459
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10449
10460
  # Connect
10450
10461
  #
10451
- # UI name: [Contacts queued][74]
10462
+ # UI name: [Contacts queued][75]
10452
10463
  #
10453
10464
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
10454
10465
  #
@@ -10457,7 +10468,7 @@ module Aws::Connect
10457
10468
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10458
10469
  # contact/segmentAttributes/connect:Subtype
10459
10470
  #
10460
- # UI name: [Contacts queued (enqueue timestamp)][75]
10471
+ # UI name: [Contacts queued (enqueue timestamp)][76]
10461
10472
  #
10462
10473
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
10463
10474
  #
@@ -10470,7 +10481,7 @@ module Aws::Connect
10470
10481
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10471
10482
  # (for "Less than") or `LTE` (for "Less than equal").
10472
10483
  #
10473
- # UI name: [Contacts removed from queue in X seconds][76]
10484
+ # UI name: [Contacts removed from queue in X seconds][77]
10474
10485
  #
10475
10486
  # CONTACTS\_RESOLVED\_IN\_X
10476
10487
  #
@@ -10483,7 +10494,7 @@ module Aws::Connect
10483
10494
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10484
10495
  # (for "Less than") or `LTE` (for "Less than equal").
10485
10496
  #
10486
- # UI name: [Contacts resolved in X][77]
10497
+ # UI name: [Contacts resolved in X][78]
10487
10498
  #
10488
10499
  # CONTACTS\_TRANSFERRED\_OUT
10489
10500
  #
@@ -10493,7 +10504,7 @@ module Aws::Connect
10493
10504
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10494
10505
  # Q in Connect
10495
10506
  #
10496
- # UI name: [Contacts transferred out][78]
10507
+ # UI name: [Contacts transferred out][79]
10497
10508
  #
10498
10509
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10499
10510
  #
@@ -10507,7 +10518,7 @@ module Aws::Connect
10507
10518
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10508
10519
  # Connect
10509
10520
  #
10510
- # UI name: [Contacts transferred out by agent][79]
10521
+ # UI name: [Contacts transferred out by agent][80]
10511
10522
  #
10512
10523
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
10513
10524
  #
@@ -10517,7 +10528,7 @@ module Aws::Connect
10517
10528
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10518
10529
  # Connect
10519
10530
  #
10520
- # UI name: [Contacts transferred out queue][80]
10531
+ # UI name: [Contacts transferred out queue][81]
10521
10532
  #
10522
10533
  # CURRENT\_CASES
10523
10534
  #
@@ -10527,7 +10538,7 @@ module Aws::Connect
10527
10538
  #
10528
10539
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10529
10540
  #
10530
- # UI name: [Current cases][81]
10541
+ # UI name: [Current cases][82]
10531
10542
  #
10532
10543
  # CONVERSATIONS\_ABANDONED
10533
10544
  #
@@ -10538,7 +10549,7 @@ module Aws::Connect
10538
10549
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10539
10550
  # Queue, Q in Connect
10540
10551
  #
10541
- # UI name: [Conversations abandoned][82]
10552
+ # UI name: [Conversations abandoned][83]
10542
10553
  #
10543
10554
  # DELIVERY\_ATTEMPTS
10544
10555
  #
@@ -10554,7 +10565,7 @@ module Aws::Connect
10554
10565
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10555
10566
  # Routing Profile
10556
10567
  #
10557
- # UI name: [Delivery attempts][83]
10568
+ # UI name: [Delivery attempts][84]
10558
10569
  #
10559
10570
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10560
10571
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10580,7 +10591,7 @@ module Aws::Connect
10580
10591
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10581
10592
  # Routing Profile
10582
10593
  #
10583
- # UI name: [Delivery attempt disposition rate][84]
10594
+ # UI name: [Delivery attempt disposition rate][85]
10584
10595
  #
10585
10596
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
10586
10597
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10598,7 +10609,7 @@ module Aws::Connect
10598
10609
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10599
10610
  # Profile
10600
10611
  #
10601
- # UI name: [Evaluations performed][85]
10612
+ # UI name: [Evaluations performed][86]
10602
10613
  #
10603
10614
  # FLOWS\_OUTCOME
10604
10615
  #
@@ -10610,7 +10621,7 @@ module Aws::Connect
10610
10621
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10611
10622
  # published timestamp
10612
10623
  #
10613
- # UI name: [Flows outcome][86]
10624
+ # UI name: [Flows outcome][87]
10614
10625
  #
10615
10626
  # FLOWS\_STARTED
10616
10627
  #
@@ -10621,7 +10632,7 @@ module Aws::Connect
10621
10632
  # resource ID, Flows resource ID, Initiation method, Resource
10622
10633
  # published timestamp
10623
10634
  #
10624
- # UI name: [Flows started][87]
10635
+ # UI name: [Flows started][88]
10625
10636
  #
10626
10637
  # HUMAN\_ANSWERED\_CALLS
10627
10638
  #
@@ -10633,7 +10644,7 @@ module Aws::Connect
10633
10644
  #
10634
10645
  # Valid groupings and filters: Agent, Campaign
10635
10646
  #
10636
- # UI name: [Human answered][88]
10647
+ # UI name: [Human answered][89]
10637
10648
  #
10638
10649
  # MAX\_FLOW\_TIME
10639
10650
  #
@@ -10645,7 +10656,7 @@ module Aws::Connect
10645
10656
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10646
10657
  # published timestamp
10647
10658
  #
10648
- # UI name: [Maximum flow time][89]
10659
+ # UI name: [Maximum flow time][90]
10649
10660
  #
10650
10661
  # MAX\_QUEUED\_TIME
10651
10662
  #
@@ -10655,7 +10666,7 @@ module Aws::Connect
10655
10666
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10656
10667
  # Connect
10657
10668
  #
10658
- # UI name: [Maximum queued time][90]
10669
+ # UI name: [Maximum queued time][91]
10659
10670
  #
10660
10671
  # MIN\_FLOW\_TIME
10661
10672
  #
@@ -10667,7 +10678,7 @@ module Aws::Connect
10667
10678
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10668
10679
  # published timestamp
10669
10680
  #
10670
- # UI name: [Minimum flow time][91]
10681
+ # UI name: [Minimum flow time][92]
10671
10682
  #
10672
10683
  # PERCENT\_AUTOMATIC\_FAILS
10673
10684
  #
@@ -10677,7 +10688,7 @@ module Aws::Connect
10677
10688
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10678
10689
  # Profile
10679
10690
  #
10680
- # UI name: [Automatic fails percent][92]
10691
+ # UI name: [Automatic fails percent][93]
10681
10692
  #
10682
10693
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
10683
10694
  #
@@ -10689,7 +10700,7 @@ module Aws::Connect
10689
10700
  # Flow type, Flow action ID, Invoking resource published timestamp,
10690
10701
  # Initiation method, Invoking resource type, Parent flows resource ID
10691
10702
  #
10692
- # UI name: [Percent bot conversations outcome][93]
10703
+ # UI name: [Percent bot conversations outcome][94]
10693
10704
  #
10694
10705
  # PERCENT\_BOT\_INTENTS\_OUTCOME
10695
10706
  #
@@ -10702,7 +10713,7 @@ module Aws::Connect
10702
10713
  # published timestamp, Initiation method, Invoking resource type,
10703
10714
  # Parent flows resource ID
10704
10715
  #
10705
- # UI name: [Percent bot intents outcome][94]
10716
+ # UI name: [Percent bot intents outcome][95]
10706
10717
  #
10707
10718
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
10708
10719
  #
@@ -10712,7 +10723,7 @@ module Aws::Connect
10712
10723
  #
10713
10724
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10714
10725
  #
10715
- # UI name: [Cases resolved on first contact][95]
10726
+ # UI name: [Cases resolved on first contact][96]
10716
10727
  #
10717
10728
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
10718
10729
  #
@@ -10744,7 +10755,7 @@ module Aws::Connect
10744
10755
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10745
10756
  # published timestamp
10746
10757
  #
10747
- # UI name: [Flows outcome percentage][96].
10758
+ # UI name: [Flows outcome percentage][97].
10748
10759
  #
10749
10760
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10750
10761
  #
@@ -10761,7 +10772,7 @@ module Aws::Connect
10761
10772
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10762
10773
  # Connect
10763
10774
  #
10764
- # UI name: [Non-talk time percent][97]
10775
+ # UI name: [Non-talk time percent][98]
10765
10776
  #
10766
10777
  # PERCENT\_TALK\_TIME
10767
10778
  #
@@ -10774,7 +10785,7 @@ module Aws::Connect
10774
10785
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10775
10786
  # Connect
10776
10787
  #
10777
- # UI name: [Talk time percent][98]
10788
+ # UI name: [Talk time percent][99]
10778
10789
  #
10779
10790
  # PERCENT\_TALK\_TIME\_AGENT
10780
10791
  #
@@ -10787,7 +10798,7 @@ module Aws::Connect
10787
10798
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10788
10799
  # Connect
10789
10800
  #
10790
- # UI name: [Agent talk time percent][99]
10801
+ # UI name: [Agent talk time percent][100]
10791
10802
  #
10792
10803
  # PERCENT\_TALK\_TIME\_CUSTOMER
10793
10804
  #
@@ -10800,7 +10811,7 @@ module Aws::Connect
10800
10811
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10801
10812
  # Connect
10802
10813
  #
10803
- # UI name: [Customer talk time percent][100]
10814
+ # UI name: [Customer talk time percent][101]
10804
10815
  #
10805
10816
  # RECIPIENTS\_ATTEMPTED
10806
10817
  #
@@ -10812,7 +10823,7 @@ module Aws::Connect
10812
10823
  #
10813
10824
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10814
10825
  #
10815
- # UI name: [Recipients attempted][101]
10826
+ # UI name: [Recipients attempted][102]
10816
10827
  #
10817
10828
  # RECIPIENTS\_INTERACTED
10818
10829
  #
@@ -10828,7 +10839,7 @@ module Aws::Connect
10828
10839
  # contact/segmentAttributes/connect:Subtype, Campaign Execution
10829
10840
  # Timestamp
10830
10841
  #
10831
- # UI name: [Recipients interacted][102]
10842
+ # UI name: [Recipients interacted][103]
10832
10843
  #
10833
10844
  # RECIPIENTS\_TARGETED
10834
10845
  #
@@ -10840,7 +10851,7 @@ module Aws::Connect
10840
10851
  #
10841
10852
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10842
10853
  #
10843
- # UI name: [Recipients targeted][103]
10854
+ # UI name: [Recipients targeted][104]
10844
10855
  #
10845
10856
  # REOPENED\_CASE\_ACTIONS
10846
10857
  #
@@ -10850,7 +10861,7 @@ module Aws::Connect
10850
10861
  #
10851
10862
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10852
10863
  #
10853
- # UI name: [Cases reopened][104]
10864
+ # UI name: [Cases reopened][105]
10854
10865
  #
10855
10866
  # RESOLVED\_CASE\_ACTIONS
10856
10867
  #
@@ -10860,7 +10871,7 @@ module Aws::Connect
10860
10871
  #
10861
10872
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10862
10873
  #
10863
- # UI name: [Cases resolved][105]
10874
+ # UI name: [Cases resolved][106]
10864
10875
  #
10865
10876
  # SERVICE\_LEVEL
10866
10877
  #
@@ -10875,7 +10886,7 @@ module Aws::Connect
10875
10886
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10876
10887
  # (for "Less than") or `LTE` (for "Less than equal").
10877
10888
  #
10878
- # UI name: [Service level X][106]
10889
+ # UI name: [Service level X][107]
10879
10890
  #
10880
10891
  # STEP\_CONTACTS\_QUEUED
10881
10892
  #
@@ -10907,7 +10918,7 @@ module Aws::Connect
10907
10918
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10908
10919
  # Agent Hierarchy
10909
10920
  #
10910
- # UI name: [Agent API connecting time][107]
10921
+ # UI name: [Agent API connecting time][108]
10911
10922
  #
10912
10923
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
10913
10924
  # metric.
@@ -10930,7 +10941,7 @@ module Aws::Connect
10930
10941
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10931
10942
  # RoutingStepExpression, Q in Connect
10932
10943
  #
10933
- # UI name: [Contact abandoned][108]
10944
+ # UI name: [Contact abandoned][109]
10934
10945
  #
10935
10946
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10936
10947
  #
@@ -10943,7 +10954,7 @@ module Aws::Connect
10943
10954
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10944
10955
  # (for "Less than") or `LTE` (for "Less than equal").
10945
10956
  #
10946
- # UI name: [Contacts abandoned in X seconds][109]
10957
+ # UI name: [Contacts abandoned in X seconds][110]
10947
10958
  #
10948
10959
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10949
10960
  #
@@ -10956,7 +10967,7 @@ module Aws::Connect
10956
10967
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10957
10968
  # (for "Less than") or `LTE` (for "Less than equal").
10958
10969
  #
10959
- # UI name: [Contacts answered in X seconds][110]
10970
+ # UI name: [Contacts answered in X seconds][111]
10960
10971
  #
10961
10972
  # SUM\_CONTACT\_FLOW\_TIME
10962
10973
  #
@@ -10965,7 +10976,7 @@ module Aws::Connect
10965
10976
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10966
10977
  # Agent Hierarchy, Q in Connect
10967
10978
  #
10968
- # UI name: [Contact flow time][111]
10979
+ # UI name: [Contact flow time][112]
10969
10980
  #
10970
10981
  # SUM\_CONTACT\_TIME\_AGENT
10971
10982
  #
@@ -10973,7 +10984,7 @@ module Aws::Connect
10973
10984
  #
10974
10985
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10975
10986
  #
10976
- # UI name: [Agent on contact time][112]
10987
+ # UI name: [Agent on contact time][113]
10977
10988
  #
10978
10989
  # SUM\_CONTACTS\_DISCONNECTED
10979
10990
  #
@@ -10985,7 +10996,7 @@ module Aws::Connect
10985
10996
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10986
10997
  # Connect
10987
10998
  #
10988
- # UI name: [Contact disconnected][113]
10999
+ # UI name: [Contact disconnected][114]
10989
11000
  #
10990
11001
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10991
11002
  #
@@ -10993,7 +11004,7 @@ module Aws::Connect
10993
11004
  #
10994
11005
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10995
11006
  #
10996
- # UI name: [Error status time][114]
11007
+ # UI name: [Error status time][115]
10997
11008
  #
10998
11009
  # SUM\_HANDLE\_TIME
10999
11010
  #
@@ -11002,7 +11013,7 @@ module Aws::Connect
11002
11013
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11003
11014
  # Agent Hierarchy, Q in Connect
11004
11015
  #
11005
- # UI name: [Contact handle time][115]
11016
+ # UI name: [Contact handle time][116]
11006
11017
  #
11007
11018
  # SUM\_HOLD\_TIME
11008
11019
  #
@@ -11011,7 +11022,7 @@ module Aws::Connect
11011
11022
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11012
11023
  # Agent Hierarchy, Q in Connect
11013
11024
  #
11014
- # UI name: [Customer hold time][116]
11025
+ # UI name: [Customer hold time][117]
11015
11026
  #
11016
11027
  # SUM\_IDLE\_TIME\_AGENT
11017
11028
  #
@@ -11019,7 +11030,7 @@ module Aws::Connect
11019
11030
  #
11020
11031
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11021
11032
  #
11022
- # UI name: [Agent idle time][117]
11033
+ # UI name: [Agent idle time][118]
11023
11034
  #
11024
11035
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11025
11036
  #
@@ -11028,7 +11039,7 @@ module Aws::Connect
11028
11039
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11029
11040
  # Agent Hierarchy, Q in Connect
11030
11041
  #
11031
- # UI name: [Agent interaction and hold time][118]
11042
+ # UI name: [Agent interaction and hold time][119]
11032
11043
  #
11033
11044
  # SUM\_INTERACTION\_TIME
11034
11045
  #
@@ -11037,7 +11048,7 @@ module Aws::Connect
11037
11048
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11038
11049
  # Agent Hierarchy
11039
11050
  #
11040
- # UI name: [Agent interaction time][119]
11051
+ # UI name: [Agent interaction time][120]
11041
11052
  #
11042
11053
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11043
11054
  #
@@ -11045,7 +11056,7 @@ module Aws::Connect
11045
11056
  #
11046
11057
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11047
11058
  #
11048
- # UI name: [Agent non-productive time][120]
11059
+ # UI name: [Agent non-productive time][121]
11049
11060
  #
11050
11061
  # SUM\_ONLINE\_TIME\_AGENT
11051
11062
  #
@@ -11053,7 +11064,7 @@ module Aws::Connect
11053
11064
  #
11054
11065
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11055
11066
  #
11056
- # UI name: [Online time][121]
11067
+ # UI name: [Online time][122]
11057
11068
  #
11058
11069
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11059
11070
  #
@@ -11062,7 +11073,7 @@ module Aws::Connect
11062
11073
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11063
11074
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11064
11075
  #
11065
- # UI name: [Callback attempts][122]
11076
+ # UI name: [Callback attempts][123]
11066
11077
  #
11067
11078
  #
11068
11079
  #
@@ -11080,114 +11091,115 @@ module Aws::Connect
11080
11091
  # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
11081
11092
  # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
11082
11093
  # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
11083
- # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11084
- # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11085
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11086
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11087
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11088
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11089
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11090
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11091
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11092
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11093
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11094
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11095
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11096
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11097
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11098
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11099
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11100
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11101
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11102
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11103
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11104
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11105
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11106
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11107
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11108
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11109
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11110
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11111
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11112
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11113
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11114
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11115
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11116
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11117
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11118
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11119
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11120
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11121
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11122
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11123
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11124
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11125
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11126
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11127
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11128
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11129
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11130
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11131
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11132
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11133
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11134
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11135
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11136
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11137
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11138
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11139
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11140
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11141
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11142
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11143
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11144
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11145
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11146
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11147
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11148
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11149
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11150
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11151
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11152
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11153
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11154
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11155
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11156
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11157
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11158
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11159
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11160
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11161
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11162
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11163
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11164
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11165
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11166
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11167
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11168
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11169
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11170
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11171
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11172
- # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11173
- # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11174
- # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11175
- # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11176
- # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11177
- # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11178
- # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11179
- # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11180
- # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11181
- # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11182
- # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11183
- # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11184
- # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11185
- # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11186
- # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11187
- # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11188
- # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11189
- # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11190
- # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11094
+ # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency
11095
+ # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11096
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11097
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11098
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11099
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11100
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11101
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11102
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11103
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11104
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11105
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11106
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11107
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11108
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11109
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11110
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11111
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11112
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11113
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11114
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11115
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11116
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11117
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11118
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11119
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11120
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11121
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11122
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11123
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11124
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11125
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11126
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11127
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11128
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11129
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11130
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11131
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11132
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11133
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11134
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11135
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11136
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11137
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11138
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11139
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11140
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11141
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11142
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11143
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11144
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11145
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11146
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11147
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11148
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11149
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11150
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11151
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11152
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11153
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11154
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11155
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11156
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11157
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11158
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11159
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11160
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11161
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11162
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11163
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11164
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11165
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11166
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11167
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11168
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11169
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11170
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11171
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11172
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11173
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11174
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11175
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11176
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11177
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11178
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11179
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11180
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11181
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11182
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11183
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11184
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11185
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11186
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11187
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11188
+ # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11189
+ # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11190
+ # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11191
+ # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11192
+ # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11193
+ # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11194
+ # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11195
+ # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11196
+ # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11197
+ # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11198
+ # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11199
+ # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11200
+ # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11201
+ # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11202
+ # [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11191
11203
  #
11192
11204
  # @option params [String] :next_token
11193
11205
  # The token for the next set of results. Use the value returned in the
@@ -18626,6 +18638,12 @@ module Aws::Connect
18626
18638
  #
18627
18639
  # </note>
18628
18640
  #
18641
+ # <note markdown="1"> For Preview dialing mode, only the Amazon Connect outbound campaigns
18642
+ # service principal is allowed to assume a role in your account and call
18643
+ # this API with OutboundStrategy.
18644
+ #
18645
+ # </note>
18646
+ #
18629
18647
  #
18630
18648
  #
18631
18649
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
@@ -18732,6 +18750,10 @@ module Aws::Connect
18732
18750
  # @option params [Types::OutboundStrategy] :outbound_strategy
18733
18751
  # Information about the outbound strategy.
18734
18752
  #
18753
+ # @option params [Integer] :ring_timeout_in_seconds
18754
+ # The maximum time the outbound call will wait for the destination to
18755
+ # answer the call, in seconds
18756
+ #
18735
18757
  # @return [Types::StartOutboundVoiceContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
18736
18758
  #
18737
18759
  # * {Types::StartOutboundVoiceContactResponse#contact_id #contact_id} => String
@@ -18779,6 +18801,7 @@ module Aws::Connect
18779
18801
  # },
18780
18802
  # },
18781
18803
  # },
18804
+ # ring_timeout_in_seconds: 1,
18782
18805
  # })
18783
18806
  #
18784
18807
  # @example Response structure
@@ -22919,7 +22942,7 @@ module Aws::Connect
22919
22942
  tracer: tracer
22920
22943
  )
22921
22944
  context[:gem_name] = 'aws-sdk-connect'
22922
- context[:gem_version] = '1.223.0'
22945
+ context[:gem_version] = '1.224.0'
22923
22946
  Seahorse::Client::Request.new(handlers, context)
22924
22947
  end
22925
22948