aws-sdk-connect 1.221.0 → 1.223.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +556 -18
- data/lib/aws-sdk-connect/client_api.rb +359 -3
- data/lib/aws-sdk-connect/types.rb +1300 -101
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +266 -15
- data/sig/types.rbs +332 -1
- metadata +1 -1
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@@ -2502,6 +2502,9 @@ module Aws::Connect
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# @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
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# A scoring strategy of the evaluation form.
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#
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# @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
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# Configuration information about automated evaluations.
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#
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# @option params [String] :client_token
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# A unique, case-sensitive identifier that you provide to ensure the
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# idempotency of the request. If not provided, the Amazon Web Services
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@@ -2515,6 +2518,11 @@ module Aws::Connect
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#
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# [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
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#
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# @option params [Hash<String,String>] :tags
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# The tags used to organize, track, or control access for this resource.
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# For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
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# }.
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#
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# @return [Types::CreateEvaluationFormResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::CreateEvaluationFormResponse#evaluation_form_id #evaluation_form_id} => String
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@@ -2553,11 +2561,17 @@ module Aws::Connect
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# max_value: 1, # required
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# score: 1,
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# automatic_fail: false,
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# automatic_fail_configuration: {
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# target_section: "ReferenceId",
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# },
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# },
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# ],
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# automation: {
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# property_value: {
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# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
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# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
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# },
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# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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# text: "EvaluationFormSingleSelectQuestionOptionText", # required
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# score: 1,
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# automatic_fail: false,
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# automatic_fail_configuration: {
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# target_section: "ReferenceId",
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# },
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# },
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# ],
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# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
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# automation: {
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# options: [
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# options: [
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# {
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# rule_category: {
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# category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
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# },
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# ],
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# default_option_ref_id: "ReferenceId",
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# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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# text: {
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# automation: {
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# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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# },
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# enablement: {
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# condition: { # required
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# operands: [ # required
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# {
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# expression: {
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# source: { # required
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# type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
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# ref_id: "ReferenceId",
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# },
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# values: [ # required
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# {
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# type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
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# ref_id: "ReferenceId",
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# },
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# ],
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# comparator: "IN", # required, accepts IN, NOT_IN
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# },
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# condition: {
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# # recursive EvaluationFormItemEnablementCondition
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# },
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# },
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# ],
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# operator: "OR", # accepts OR, AND
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# },
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# action: "DISABLE", # required, accepts DISABLE, ENABLE
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# default_action: "DISABLE", # accepts DISABLE, ENABLE
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# },
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# weight: 1.0,
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# },
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# },
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# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
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# status: "ENABLED", # required, accepts ENABLED, DISABLED
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# },
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# auto_evaluation_configuration: {
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# enabled: false, # required
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# },
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# client_token: "ClientToken",
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# tags: {
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# "TagKey" => "TagValue",
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# },
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# })
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#
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# @example Response structure
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end
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# This API is in preview release for Amazon Connect and is subject to
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# change. To request access to this API, contact Amazon Web
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#
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# change. To request access to this API, contact Amazon Web Services
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# Support.
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#
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# Describes the target authentication profile.
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#
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# resp.authentication_profile.last_modified_region #=> String
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# resp.authentication_profile.periodic_session_duration #=> Integer
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# resp.authentication_profile.max_session_duration #=> Integer
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# resp.authentication_profile.session_inactivity_duration #=> Integer
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# resp.authentication_profile.session_inactivity_handling_enabled #=> Boolean
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeAuthenticationProfile AWS API Documentation
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#
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# resp.evaluation.metadata.contact_id #=> String
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# resp.evaluation.metadata.evaluator_arn #=> String
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# resp.evaluation.metadata.contact_agent_id #=> String
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# resp.evaluation.metadata.calibration_session_id #=> String
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# resp.evaluation.metadata.score.percentage #=> Float
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# resp.evaluation.metadata.score.not_applicable #=> Boolean
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# resp.evaluation.metadata.score.automatic_fail #=> Boolean
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# resp.evaluation.metadata.auto_evaluation.auto_evaluation_enabled #=> Boolean
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# resp.evaluation.metadata.auto_evaluation.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
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# resp.evaluation.metadata.acknowledgement.acknowledged_time #=> Time
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# resp.evaluation.metadata.acknowledgement.acknowledged_by #=> String
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# resp.evaluation.metadata.acknowledgement.acknowledger_comment #=> String
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# resp.evaluation.answers #=> Hash
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# resp.evaluation.answers["ResourceId"].value.string_value #=> String
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# resp.evaluation.answers["ResourceId"].value.numeric_value #=> Float
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# resp.evaluation.answers["ResourceId"].system_suggested_value.string_value #=> String
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# resp.evaluation.answers["ResourceId"].system_suggested_value.numeric_value #=> Float
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# resp.evaluation.answers["ResourceId"].system_suggested_value.not_applicable #=> Boolean
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# resp.evaluation.answers["ResourceId"].suggested_answers #=> Array
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.string_value #=> String
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.numeric_value #=> Float
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.not_applicable #=> Boolean
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].input.transcript_type #=> String, one of "RAW", "REDACTED"
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.justification #=> String
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest #=> Array
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].transcript_segment #=> String
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories #=> Array
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].category #=> String
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].condition #=> String, one of "PRESENT", "NOT_PRESENT"
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest #=> Array
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
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# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].transcript_segment #=> String
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# resp.evaluation.notes #=> Hash
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# resp.evaluation.notes["ResourceId"].value #=> String
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# resp.evaluation.status #=> String, one of "DRAFT", "SUBMITTED"
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# resp.evaluation.scores["ResourceId"].automatic_fail #=> Boolean
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# resp.evaluation.created_time #=> Time
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# resp.evaluation.last_modified_time #=> Time
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# resp.evaluation.evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
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# resp.evaluation.tags #=> Hash
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# resp.evaluation.tags["TagKey"] #=> String
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# resp.evaluation_form.evaluation_form_version #=> Integer
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
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# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
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# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
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# resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
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# resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
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# resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
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# resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
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# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
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# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
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# resp.evaluation_form.items[0].question.weight #=> Float
|
|
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6095
|
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
|
|
5994
6096
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
6097
|
+
# resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
|
|
5995
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|
#
|
|
5996
6099
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactEvaluation AWS API Documentation
|
|
5997
6100
|
#
|
|
@@ -6230,18 +6333,34 @@ module Aws::Connect
|
|
|
6230
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|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
|
|
6233
|
-
# resp.evaluation_form.items[0].question.question_type_properties.numeric.
|
|
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|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
|
|
6337
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
|
|
6338
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6234
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
|
|
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|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
|
|
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
|
|
6244
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|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
|
|
6351
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6352
|
+
# resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6353
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
|
|
6354
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
|
|
6355
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
|
|
6356
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
|
|
6357
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
|
|
6358
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
|
|
6359
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
|
|
6360
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
|
|
6361
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
|
|
6362
|
+
# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
|
|
6363
|
+
# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
|
|
6245
6364
|
# resp.evaluation_form.items[0].question.weight #=> Float
|
|
6246
6365
|
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
|
|
6247
6366
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
@@ -6249,6 +6368,7 @@ module Aws::Connect
|
|
|
6249
6368
|
# resp.evaluation_form.created_by #=> String
|
|
6250
6369
|
# resp.evaluation_form.last_modified_time #=> Time
|
|
6251
6370
|
# resp.evaluation_form.last_modified_by #=> String
|
|
6371
|
+
# resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
|
|
6252
6372
|
# resp.evaluation_form.tags #=> Hash
|
|
6253
6373
|
# resp.evaluation_form.tags["TagKey"] #=> String
|
|
6254
6374
|
#
|
|
@@ -11347,7 +11467,7 @@ module Aws::Connect
|
|
|
11347
11467
|
# service level quota of 99 phone numbers, and in any 180 day period you
|
|
11348
11468
|
# release 99, claim 99, and then release 99, you will have exceeded the
|
|
11349
11469
|
# 200% limit. At that point you are blocked from claiming any more
|
|
11350
|
-
# numbers until you open an Amazon Web
|
|
11470
|
+
# numbers until you open an Amazon Web Services Support ticket.
|
|
11351
11471
|
#
|
|
11352
11472
|
#
|
|
11353
11473
|
#
|
|
@@ -11691,8 +11811,8 @@ module Aws::Connect
|
|
|
11691
11811
|
end
|
|
11692
11812
|
|
|
11693
11813
|
# This API is in preview release for Amazon Connect and is subject to
|
|
11694
|
-
# change. To request access to this API, contact Amazon Web
|
|
11695
|
-
#
|
|
11814
|
+
# change. To request access to this API, contact Amazon Web Services
|
|
11815
|
+
# Support.
|
|
11696
11816
|
#
|
|
11697
11817
|
# Provides summary information about the authentication profiles in a
|
|
11698
11818
|
# specified Amazon Connect instance.
|
|
@@ -11850,11 +11970,18 @@ module Aws::Connect
|
|
|
11850
11970
|
# resp.evaluation_summary_list[0].evaluation_arn #=> String
|
|
11851
11971
|
# resp.evaluation_summary_list[0].evaluation_form_title #=> String
|
|
11852
11972
|
# resp.evaluation_summary_list[0].evaluation_form_id #=> String
|
|
11973
|
+
# resp.evaluation_summary_list[0].calibration_session_id #=> String
|
|
11853
11974
|
# resp.evaluation_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
|
|
11975
|
+
# resp.evaluation_summary_list[0].auto_evaluation_enabled #=> Boolean
|
|
11976
|
+
# resp.evaluation_summary_list[0].auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
11854
11977
|
# resp.evaluation_summary_list[0].evaluator_arn #=> String
|
|
11855
11978
|
# resp.evaluation_summary_list[0].score.percentage #=> Float
|
|
11856
11979
|
# resp.evaluation_summary_list[0].score.not_applicable #=> Boolean
|
|
11857
11980
|
# resp.evaluation_summary_list[0].score.automatic_fail #=> Boolean
|
|
11981
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_time #=> Time
|
|
11982
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_by #=> String
|
|
11983
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledger_comment #=> String
|
|
11984
|
+
# resp.evaluation_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
11858
11985
|
# resp.evaluation_summary_list[0].created_time #=> Time
|
|
11859
11986
|
# resp.evaluation_summary_list[0].last_modified_time #=> Time
|
|
11860
11987
|
# resp.next_token #=> String
|
|
@@ -14668,7 +14795,7 @@ module Aws::Connect
|
|
|
14668
14795
|
# After releasing a phone number, the phone number enters into a
|
|
14669
14796
|
# cooldown period for up to 180 days. It cannot be searched for or
|
|
14670
14797
|
# claimed again until the period has ended. If you accidentally release
|
|
14671
|
-
# a phone number, contact Amazon Web
|
|
14798
|
+
# a phone number, contact Amazon Web Services Support.
|
|
14672
14799
|
#
|
|
14673
14800
|
# If you plan to claim and release numbers frequently, contact us for a
|
|
14674
14801
|
# service quota exception. Otherwise, it is possible you will be blocked
|
|
@@ -15050,6 +15177,174 @@ module Aws::Connect
|
|
|
15050
15177
|
req.send_request(options)
|
|
15051
15178
|
end
|
|
15052
15179
|
|
|
15180
|
+
# Searches contact evaluations in an Amazon Connect instance, with
|
|
15181
|
+
# optional filtering.
|
|
15182
|
+
#
|
|
15183
|
+
# **Use cases**
|
|
15184
|
+
#
|
|
15185
|
+
# Following are common uses cases for this API:
|
|
15186
|
+
#
|
|
15187
|
+
# * Find contact evaluations by using specific search criteria.
|
|
15188
|
+
#
|
|
15189
|
+
# * Find contact evaluations that are tagged with a specific set of
|
|
15190
|
+
# tags.
|
|
15191
|
+
#
|
|
15192
|
+
# **Important things to know**
|
|
15193
|
+
#
|
|
15194
|
+
# * A Search operation, unlike a List operation, takes time to index
|
|
15195
|
+
# changes to resource (create, update or delete). If you don't see
|
|
15196
|
+
# updated information for recently changed contact evaluations, try
|
|
15197
|
+
# calling the API again in a few seconds. Contact Evaluations may not
|
|
15198
|
+
# be fully backfilled with historical data in all regions yet, however
|
|
15199
|
+
# all recently created Contact Evaluations should be available for
|
|
15200
|
+
# search.
|
|
15201
|
+
#
|
|
15202
|
+
# ^
|
|
15203
|
+
#
|
|
15204
|
+
# **Endpoints**: See [Amazon Connect endpoints and quotas][1].
|
|
15205
|
+
#
|
|
15206
|
+
#
|
|
15207
|
+
#
|
|
15208
|
+
# [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
|
|
15209
|
+
#
|
|
15210
|
+
# @option params [required, String] :instance_id
|
|
15211
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
|
15212
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
15213
|
+
#
|
|
15214
|
+
#
|
|
15215
|
+
#
|
|
15216
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
15217
|
+
#
|
|
15218
|
+
# @option params [String] :next_token
|
|
15219
|
+
# The token for the next set of results. Use the value returned in the
|
|
15220
|
+
# previous response in the next request to retrieve the next set of
|
|
15221
|
+
# results.
|
|
15222
|
+
#
|
|
15223
|
+
# @option params [Integer] :max_results
|
|
15224
|
+
# The maximum number of results to return per page.
|
|
15225
|
+
#
|
|
15226
|
+
# @option params [Types::EvaluationSearchCriteria] :search_criteria
|
|
15227
|
+
# The search criteria to be used to return contact evaluations.
|
|
15228
|
+
#
|
|
15229
|
+
# @option params [Types::EvaluationSearchFilter] :search_filter
|
|
15230
|
+
# Filters to be applied to search results.
|
|
15231
|
+
#
|
|
15232
|
+
# @return [Types::SearchContactEvaluationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
15233
|
+
#
|
|
15234
|
+
# * {Types::SearchContactEvaluationsResponse#evaluation_search_summary_list #evaluation_search_summary_list} => Array<Types::EvaluationSearchSummary>
|
|
15235
|
+
# * {Types::SearchContactEvaluationsResponse#next_token #next_token} => String
|
|
15236
|
+
# * {Types::SearchContactEvaluationsResponse#approximate_total_count #approximate_total_count} => Integer
|
|
15237
|
+
#
|
|
15238
|
+
# @example Request syntax with placeholder values
|
|
15239
|
+
#
|
|
15240
|
+
# resp = client.search_contact_evaluations({
|
|
15241
|
+
# instance_id: "InstanceId", # required
|
|
15242
|
+
# next_token: "NextToken",
|
|
15243
|
+
# max_results: 1,
|
|
15244
|
+
# search_criteria: {
|
|
15245
|
+
# or_conditions: [
|
|
15246
|
+
# {
|
|
15247
|
+
# # recursive EvaluationSearchCriteria
|
|
15248
|
+
# },
|
|
15249
|
+
# ],
|
|
15250
|
+
# and_conditions: [
|
|
15251
|
+
# {
|
|
15252
|
+
# # recursive EvaluationSearchCriteria
|
|
15253
|
+
# },
|
|
15254
|
+
# ],
|
|
15255
|
+
# string_condition: {
|
|
15256
|
+
# field_name: "String",
|
|
15257
|
+
# value: "String",
|
|
15258
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
|
15259
|
+
# },
|
|
15260
|
+
# number_condition: {
|
|
15261
|
+
# field_name: "String",
|
|
15262
|
+
# min_value: 1,
|
|
15263
|
+
# max_value: 1,
|
|
15264
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15265
|
+
# },
|
|
15266
|
+
# boolean_condition: {
|
|
15267
|
+
# field_name: "String",
|
|
15268
|
+
# comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
|
|
15269
|
+
# },
|
|
15270
|
+
# date_time_condition: {
|
|
15271
|
+
# field_name: "String",
|
|
15272
|
+
# min_value: "DateTimeFormat",
|
|
15273
|
+
# max_value: "DateTimeFormat",
|
|
15274
|
+
# comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
|
|
15275
|
+
# },
|
|
15276
|
+
# decimal_condition: {
|
|
15277
|
+
# field_name: "String",
|
|
15278
|
+
# min_value: 1.0,
|
|
15279
|
+
# max_value: 1.0,
|
|
15280
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15281
|
+
# },
|
|
15282
|
+
# },
|
|
15283
|
+
# search_filter: {
|
|
15284
|
+
# attribute_filter: {
|
|
15285
|
+
# or_conditions: [
|
|
15286
|
+
# {
|
|
15287
|
+
# tag_conditions: [
|
|
15288
|
+
# {
|
|
15289
|
+
# tag_key: "String",
|
|
15290
|
+
# tag_value: "String",
|
|
15291
|
+
# },
|
|
15292
|
+
# ],
|
|
15293
|
+
# },
|
|
15294
|
+
# ],
|
|
15295
|
+
# and_condition: {
|
|
15296
|
+
# tag_conditions: [
|
|
15297
|
+
# {
|
|
15298
|
+
# tag_key: "String",
|
|
15299
|
+
# tag_value: "String",
|
|
15300
|
+
# },
|
|
15301
|
+
# ],
|
|
15302
|
+
# },
|
|
15303
|
+
# tag_condition: {
|
|
15304
|
+
# tag_key: "String",
|
|
15305
|
+
# tag_value: "String",
|
|
15306
|
+
# },
|
|
15307
|
+
# },
|
|
15308
|
+
# },
|
|
15309
|
+
# })
|
|
15310
|
+
#
|
|
15311
|
+
# @example Response structure
|
|
15312
|
+
#
|
|
15313
|
+
# resp.evaluation_search_summary_list #=> Array
|
|
15314
|
+
# resp.evaluation_search_summary_list[0].evaluation_id #=> String
|
|
15315
|
+
# resp.evaluation_search_summary_list[0].evaluation_arn #=> String
|
|
15316
|
+
# resp.evaluation_search_summary_list[0].evaluation_form_id #=> String
|
|
15317
|
+
# resp.evaluation_search_summary_list[0].evaluation_form_version #=> Integer
|
|
15318
|
+
# resp.evaluation_search_summary_list[0].metadata.contact_id #=> String
|
|
15319
|
+
# resp.evaluation_search_summary_list[0].metadata.evaluator_arn #=> String
|
|
15320
|
+
# resp.evaluation_search_summary_list[0].metadata.contact_agent_id #=> String
|
|
15321
|
+
# resp.evaluation_search_summary_list[0].metadata.calibration_session_id #=> String
|
|
15322
|
+
# resp.evaluation_search_summary_list[0].metadata.score_percentage #=> Float
|
|
15323
|
+
# resp.evaluation_search_summary_list[0].metadata.score_automatic_fail #=> Boolean
|
|
15324
|
+
# resp.evaluation_search_summary_list[0].metadata.score_not_applicable #=> Boolean
|
|
15325
|
+
# resp.evaluation_search_summary_list[0].metadata.auto_evaluation_enabled #=> Boolean
|
|
15326
|
+
# resp.evaluation_search_summary_list[0].metadata.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
15327
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledged_time #=> Time
|
|
15328
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledged_by #=> String
|
|
15329
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledger_comment #=> String
|
|
15330
|
+
# resp.evaluation_search_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
|
|
15331
|
+
# resp.evaluation_search_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
15332
|
+
# resp.evaluation_search_summary_list[0].created_time #=> Time
|
|
15333
|
+
# resp.evaluation_search_summary_list[0].last_modified_time #=> Time
|
|
15334
|
+
# resp.evaluation_search_summary_list[0].tags #=> Hash
|
|
15335
|
+
# resp.evaluation_search_summary_list[0].tags["TagKey"] #=> String
|
|
15336
|
+
# resp.next_token #=> String
|
|
15337
|
+
# resp.approximate_total_count #=> Integer
|
|
15338
|
+
#
|
|
15339
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactEvaluations AWS API Documentation
|
|
15340
|
+
#
|
|
15341
|
+
# @overload search_contact_evaluations(params = {})
|
|
15342
|
+
# @param [Hash] params ({})
|
|
15343
|
+
def search_contact_evaluations(params = {}, options = {})
|
|
15344
|
+
req = build_request(:search_contact_evaluations, params)
|
|
15345
|
+
req.send_request(options)
|
|
15346
|
+
end
|
|
15347
|
+
|
|
15053
15348
|
# Searches the flow modules in an Amazon Connect instance, with optional
|
|
15054
15349
|
# filtering.
|
|
15055
15350
|
#
|
|
@@ -15559,6 +15854,162 @@ module Aws::Connect
|
|
|
15559
15854
|
req.send_request(options)
|
|
15560
15855
|
end
|
|
15561
15856
|
|
|
15857
|
+
# Searches evaluation forms in an Amazon Connect instance, with optional
|
|
15858
|
+
# filtering.
|
|
15859
|
+
#
|
|
15860
|
+
# **Use cases**
|
|
15861
|
+
#
|
|
15862
|
+
# Following are common uses cases for this API:
|
|
15863
|
+
#
|
|
15864
|
+
# * List all evaluation forms in an instance.
|
|
15865
|
+
#
|
|
15866
|
+
# * Find all evaluation forms that meet specific criteria, such as
|
|
15867
|
+
# Title, Description, Status, and more.
|
|
15868
|
+
#
|
|
15869
|
+
# * Find all evaluation forms that are tagged with a specific set of
|
|
15870
|
+
# tags.
|
|
15871
|
+
#
|
|
15872
|
+
# **Important things to know**
|
|
15873
|
+
#
|
|
15874
|
+
# * A Search operation, unlike a List operation, takes time to index
|
|
15875
|
+
# changes to resource (create, update or delete). If you don't see
|
|
15876
|
+
# updated information for recently changed contact evaluations, try
|
|
15877
|
+
# calling the API again in a few seconds.
|
|
15878
|
+
#
|
|
15879
|
+
# ^
|
|
15880
|
+
#
|
|
15881
|
+
# **Endpoints**: See [Amazon Connect endpoints and quotas][1].
|
|
15882
|
+
#
|
|
15883
|
+
#
|
|
15884
|
+
#
|
|
15885
|
+
# [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
|
|
15886
|
+
#
|
|
15887
|
+
# @option params [required, String] :instance_id
|
|
15888
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
|
15889
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
15890
|
+
#
|
|
15891
|
+
#
|
|
15892
|
+
#
|
|
15893
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
15894
|
+
#
|
|
15895
|
+
# @option params [String] :next_token
|
|
15896
|
+
# The token for the next set of results. Use the value returned in the
|
|
15897
|
+
# previous response in the next request to retrieve the next set of
|
|
15898
|
+
# results.
|
|
15899
|
+
#
|
|
15900
|
+
# @option params [Integer] :max_results
|
|
15901
|
+
# The maximum number of results to return per page.
|
|
15902
|
+
#
|
|
15903
|
+
# @option params [Types::EvaluationFormSearchCriteria] :search_criteria
|
|
15904
|
+
# The search criteria to be used to return evaluation forms.
|
|
15905
|
+
#
|
|
15906
|
+
# @option params [Types::EvaluationFormSearchFilter] :search_filter
|
|
15907
|
+
# Filters to be applied to search results.
|
|
15908
|
+
#
|
|
15909
|
+
# @return [Types::SearchEvaluationFormsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
15910
|
+
#
|
|
15911
|
+
# * {Types::SearchEvaluationFormsResponse#evaluation_form_search_summary_list #evaluation_form_search_summary_list} => Array<Types::EvaluationFormSearchSummary>
|
|
15912
|
+
# * {Types::SearchEvaluationFormsResponse#next_token #next_token} => String
|
|
15913
|
+
# * {Types::SearchEvaluationFormsResponse#approximate_total_count #approximate_total_count} => Integer
|
|
15914
|
+
#
|
|
15915
|
+
# @example Request syntax with placeholder values
|
|
15916
|
+
#
|
|
15917
|
+
# resp = client.search_evaluation_forms({
|
|
15918
|
+
# instance_id: "InstanceId", # required
|
|
15919
|
+
# next_token: "NextToken",
|
|
15920
|
+
# max_results: 1,
|
|
15921
|
+
# search_criteria: {
|
|
15922
|
+
# or_conditions: [
|
|
15923
|
+
# {
|
|
15924
|
+
# # recursive EvaluationFormSearchCriteria
|
|
15925
|
+
# },
|
|
15926
|
+
# ],
|
|
15927
|
+
# and_conditions: [
|
|
15928
|
+
# {
|
|
15929
|
+
# # recursive EvaluationFormSearchCriteria
|
|
15930
|
+
# },
|
|
15931
|
+
# ],
|
|
15932
|
+
# string_condition: {
|
|
15933
|
+
# field_name: "String",
|
|
15934
|
+
# value: "String",
|
|
15935
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
|
15936
|
+
# },
|
|
15937
|
+
# number_condition: {
|
|
15938
|
+
# field_name: "String",
|
|
15939
|
+
# min_value: 1,
|
|
15940
|
+
# max_value: 1,
|
|
15941
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15942
|
+
# },
|
|
15943
|
+
# boolean_condition: {
|
|
15944
|
+
# field_name: "String",
|
|
15945
|
+
# comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
|
|
15946
|
+
# },
|
|
15947
|
+
# date_time_condition: {
|
|
15948
|
+
# field_name: "String",
|
|
15949
|
+
# min_value: "DateTimeFormat",
|
|
15950
|
+
# max_value: "DateTimeFormat",
|
|
15951
|
+
# comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
|
|
15952
|
+
# },
|
|
15953
|
+
# },
|
|
15954
|
+
# search_filter: {
|
|
15955
|
+
# attribute_filter: {
|
|
15956
|
+
# or_conditions: [
|
|
15957
|
+
# {
|
|
15958
|
+
# tag_conditions: [
|
|
15959
|
+
# {
|
|
15960
|
+
# tag_key: "String",
|
|
15961
|
+
# tag_value: "String",
|
|
15962
|
+
# },
|
|
15963
|
+
# ],
|
|
15964
|
+
# },
|
|
15965
|
+
# ],
|
|
15966
|
+
# and_condition: {
|
|
15967
|
+
# tag_conditions: [
|
|
15968
|
+
# {
|
|
15969
|
+
# tag_key: "String",
|
|
15970
|
+
# tag_value: "String",
|
|
15971
|
+
# },
|
|
15972
|
+
# ],
|
|
15973
|
+
# },
|
|
15974
|
+
# tag_condition: {
|
|
15975
|
+
# tag_key: "String",
|
|
15976
|
+
# tag_value: "String",
|
|
15977
|
+
# },
|
|
15978
|
+
# },
|
|
15979
|
+
# },
|
|
15980
|
+
# })
|
|
15981
|
+
#
|
|
15982
|
+
# @example Response structure
|
|
15983
|
+
#
|
|
15984
|
+
# resp.evaluation_form_search_summary_list #=> Array
|
|
15985
|
+
# resp.evaluation_form_search_summary_list[0].evaluation_form_id #=> String
|
|
15986
|
+
# resp.evaluation_form_search_summary_list[0].evaluation_form_arn #=> String
|
|
15987
|
+
# resp.evaluation_form_search_summary_list[0].title #=> String
|
|
15988
|
+
# resp.evaluation_form_search_summary_list[0].status #=> String, one of "DRAFT", "ACTIVE"
|
|
15989
|
+
# resp.evaluation_form_search_summary_list[0].description #=> String
|
|
15990
|
+
# resp.evaluation_form_search_summary_list[0].created_time #=> Time
|
|
15991
|
+
# resp.evaluation_form_search_summary_list[0].created_by #=> String
|
|
15992
|
+
# resp.evaluation_form_search_summary_list[0].last_modified_time #=> Time
|
|
15993
|
+
# resp.evaluation_form_search_summary_list[0].last_modified_by #=> String
|
|
15994
|
+
# resp.evaluation_form_search_summary_list[0].last_activated_time #=> Time
|
|
15995
|
+
# resp.evaluation_form_search_summary_list[0].last_activated_by #=> String
|
|
15996
|
+
# resp.evaluation_form_search_summary_list[0].latest_version #=> Integer
|
|
15997
|
+
# resp.evaluation_form_search_summary_list[0].active_version #=> Integer
|
|
15998
|
+
# resp.evaluation_form_search_summary_list[0].auto_evaluation_enabled #=> Boolean
|
|
15999
|
+
# resp.evaluation_form_search_summary_list[0].tags #=> Hash
|
|
16000
|
+
# resp.evaluation_form_search_summary_list[0].tags["TagKey"] #=> String
|
|
16001
|
+
# resp.next_token #=> String
|
|
16002
|
+
# resp.approximate_total_count #=> Integer
|
|
16003
|
+
#
|
|
16004
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEvaluationForms AWS API Documentation
|
|
16005
|
+
#
|
|
16006
|
+
# @overload search_evaluation_forms(params = {})
|
|
16007
|
+
# @param [Hash] params ({})
|
|
16008
|
+
def search_evaluation_forms(params = {}, options = {})
|
|
16009
|
+
req = build_request(:search_evaluation_forms, params)
|
|
16010
|
+
req.send_request(options)
|
|
16011
|
+
end
|
|
16012
|
+
|
|
15562
16013
|
# Searches the hours of operation overrides.
|
|
15563
16014
|
#
|
|
15564
16015
|
# @option params [required, String] :instance_id
|
|
@@ -17262,8 +17713,8 @@ module Aws::Connect
|
|
|
17262
17713
|
#
|
|
17263
17714
|
# If you use the `ChatDurationInMinutes` parameter and receive a 400
|
|
17264
17715
|
# error, your account may not support the ability to configure custom
|
|
17265
|
-
# chat durations. For more information, contact Amazon Web
|
|
17266
|
-
#
|
|
17716
|
+
# chat durations. For more information, contact Amazon Web Services
|
|
17717
|
+
# Support.
|
|
17267
17718
|
#
|
|
17268
17719
|
# For more information about chat, see the following topics in the
|
|
17269
17720
|
# *Amazon Connect Administrator Guide*:
|
|
@@ -17484,6 +17935,9 @@ module Aws::Connect
|
|
|
17484
17935
|
# @option params [required, String] :evaluation_form_id
|
|
17485
17936
|
# The unique identifier for the evaluation form.
|
|
17486
17937
|
#
|
|
17938
|
+
# @option params [Types::AutoEvaluationConfiguration] :auto_evaluation_configuration
|
|
17939
|
+
# Whether automated evaluations are enabled.
|
|
17940
|
+
#
|
|
17487
17941
|
# @option params [String] :client_token
|
|
17488
17942
|
# A unique, case-sensitive identifier that you provide to ensure the
|
|
17489
17943
|
# idempotency of the request. If not provided, the Amazon Web Services
|
|
@@ -17497,6 +17951,11 @@ module Aws::Connect
|
|
|
17497
17951
|
#
|
|
17498
17952
|
# [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
|
|
17499
17953
|
#
|
|
17954
|
+
# @option params [Hash<String,String>] :tags
|
|
17955
|
+
# The tags used to organize, track, or control access for this resource.
|
|
17956
|
+
# For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
|
|
17957
|
+
# }.
|
|
17958
|
+
#
|
|
17500
17959
|
# @return [Types::StartContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
17501
17960
|
#
|
|
17502
17961
|
# * {Types::StartContactEvaluationResponse#evaluation_id #evaluation_id} => String
|
|
@@ -17508,7 +17967,13 @@ module Aws::Connect
|
|
|
17508
17967
|
# instance_id: "InstanceId", # required
|
|
17509
17968
|
# contact_id: "ContactId", # required
|
|
17510
17969
|
# evaluation_form_id: "ResourceId", # required
|
|
17970
|
+
# auto_evaluation_configuration: {
|
|
17971
|
+
# enabled: false, # required
|
|
17972
|
+
# },
|
|
17511
17973
|
# client_token: "ClientToken",
|
|
17974
|
+
# tags: {
|
|
17975
|
+
# "TagKey" => "TagValue",
|
|
17976
|
+
# },
|
|
17512
17977
|
# })
|
|
17513
17978
|
#
|
|
17514
17979
|
# @example Response structure
|
|
@@ -18917,6 +19382,9 @@ module Aws::Connect
|
|
|
18917
19382
|
# @option params [Hash<String,Types::EvaluationNote>] :notes
|
|
18918
19383
|
# A map of question identifiers to note value.
|
|
18919
19384
|
#
|
|
19385
|
+
# @option params [Types::EvaluatorUserUnion] :submitted_by
|
|
19386
|
+
# The ID of the user who submitted the contact evaluation.
|
|
19387
|
+
#
|
|
18920
19388
|
# @return [Types::SubmitContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
18921
19389
|
#
|
|
18922
19390
|
# * {Types::SubmitContactEvaluationResponse#evaluation_id #evaluation_id} => String
|
|
@@ -18941,6 +19409,9 @@ module Aws::Connect
|
|
|
18941
19409
|
# value: "EvaluationNoteString",
|
|
18942
19410
|
# },
|
|
18943
19411
|
# },
|
|
19412
|
+
# submitted_by: {
|
|
19413
|
+
# connect_user_arn: "ARN",
|
|
19414
|
+
# },
|
|
18944
19415
|
# })
|
|
18945
19416
|
#
|
|
18946
19417
|
# @example Response structure
|
|
@@ -19307,8 +19778,8 @@ module Aws::Connect
|
|
|
19307
19778
|
end
|
|
19308
19779
|
|
|
19309
19780
|
# This API is in preview release for Amazon Connect and is subject to
|
|
19310
|
-
# change. To request access to this API, contact Amazon Web
|
|
19311
|
-
#
|
|
19781
|
+
# change. To request access to this API, contact Amazon Web Services
|
|
19782
|
+
# Support.
|
|
19312
19783
|
#
|
|
19313
19784
|
# Updates the selected authentication profile.
|
|
19314
19785
|
#
|
|
@@ -19361,6 +19832,13 @@ module Aws::Connect
|
|
|
19361
19832
|
#
|
|
19362
19833
|
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
|
|
19363
19834
|
#
|
|
19835
|
+
# @option params [Integer] :session_inactivity_duration
|
|
19836
|
+
# The period, in minutes, before an agent is automatically signed out of
|
|
19837
|
+
# the contact center when they go inactive.
|
|
19838
|
+
#
|
|
19839
|
+
# @option params [Boolean] :session_inactivity_handling_enabled
|
|
19840
|
+
# Determines if automatic logout on user inactivity is enabled.
|
|
19841
|
+
#
|
|
19364
19842
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
|
19365
19843
|
#
|
|
19366
19844
|
# @example Request syntax with placeholder values
|
|
@@ -19373,6 +19851,8 @@ module Aws::Connect
|
|
|
19373
19851
|
# allowed_ips: ["IpCidr"],
|
|
19374
19852
|
# blocked_ips: ["IpCidr"],
|
|
19375
19853
|
# periodic_session_duration: 1,
|
|
19854
|
+
# session_inactivity_duration: 1,
|
|
19855
|
+
# session_inactivity_handling_enabled: false,
|
|
19376
19856
|
# })
|
|
19377
19857
|
#
|
|
19378
19858
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateAuthenticationProfile AWS API Documentation
|
|
@@ -19638,6 +20118,9 @@ module Aws::Connect
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# @option params [Hash<String,Types::EvaluationNote>] :notes
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# A map of question identifiers to note value.
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#
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+
# @option params [Types::EvaluatorUserUnion] :updated_by
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# The ID of the user who updated the contact evaluation.
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#
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# @return [Types::UpdateContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::UpdateContactEvaluationResponse#evaluation_id #evaluation_id} => String
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@@ -19662,6 +20145,9 @@ module Aws::Connect
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# value: "EvaluationNoteString",
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# },
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# },
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# updated_by: {
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# connect_user_arn: "ARN",
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# },
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# })
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#
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# @example Response structure
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@@ -20159,6 +20645,9 @@ module Aws::Connect
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# @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
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# A scoring strategy of the evaluation form.
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#
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# @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
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20649
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# Whether automated evaluations are enabled.
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#
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# @option params [String] :client_token
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# A unique, case-sensitive identifier that you provide to ensure the
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# idempotency of the request. If not provided, the Amazon Web Services
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@@ -20214,11 +20703,17 @@ module Aws::Connect
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# max_value: 1, # required
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# score: 1,
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# automatic_fail: false,
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# automatic_fail_configuration: {
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# target_section: "ReferenceId",
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# },
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# },
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# ],
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# automation: {
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# property_value: {
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-
# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
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# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
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# },
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# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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@@ -20229,11 +20724,14 @@ module Aws::Connect
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# text: "EvaluationFormSingleSelectQuestionOptionText", # required
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# score: 1,
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# automatic_fail: false,
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+
# automatic_fail_configuration: {
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# target_section: "ReferenceId",
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# },
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# },
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# ],
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# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
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# automation: {
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-
# options: [
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+
# options: [
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# {
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# rule_category: {
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# category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
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@@ -20243,9 +20741,46 @@ module Aws::Connect
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# },
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# ],
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# default_option_ref_id: "ReferenceId",
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+
# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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# text: {
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# automation: {
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# answer_source: {
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# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
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# },
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# },
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# },
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# },
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20757
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# enablement: {
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# condition: { # required
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# operands: [ # required
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# {
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# expression: {
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# source: { # required
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# type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
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# ref_id: "ReferenceId",
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# },
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# values: [ # required
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# {
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# type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
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# ref_id: "ReferenceId",
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# },
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# ],
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# comparator: "IN", # required, accepts IN, NOT_IN
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# },
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# condition: {
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# # recursive EvaluationFormItemEnablementCondition
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# },
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# },
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# ],
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# operator: "OR", # accepts OR, AND
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# },
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# action: "DISABLE", # required, accepts DISABLE, ENABLE
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# default_action: "DISABLE", # accepts DISABLE, ENABLE
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# },
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# weight: 1.0,
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# },
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# },
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@@ -20254,6 +20789,9 @@ module Aws::Connect
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# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
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# status: "ENABLED", # required, accepts ENABLED, DISABLED
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# },
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20792
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+
# auto_evaluation_configuration: {
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+
# enabled: false, # required
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+
# },
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# client_token: "ClientToken",
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# })
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#
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@@ -20411,7 +20949,7 @@ module Aws::Connect
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# The type of attribute.
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#
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20951
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# <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
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20414
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-
# access this feature, contact Amazon Web
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20952
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+
# access this feature, contact Amazon Web Services Support for
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# allowlisting.
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#
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# </note>
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@@ -22381,7 +22919,7 @@ module Aws::Connect
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tracer: tracer
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)
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context[:gem_name] = 'aws-sdk-connect'
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22384
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-
context[:gem_version] = '1.
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22922
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+
context[:gem_version] = '1.223.0'
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22385
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Seahorse::Client::Request.new(handlers, context)
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end
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