aws-sdk-connect 1.220.0 → 1.222.0

data/lib/aws-sdk-connect/client.rb

@@ -801,6 +801,134 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Associates an email address alias with an existing email address in an
+    # Amazon Connect instance. This creates a forwarding relationship where
+    # emails sent to the alias email address are automatically forwarded to
+    # the primary email address.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * **Unified customer support**: Create multiple entry points (for
+    #   example, support@example.com, help@example.com,
+    #   customercare@example.com) that all forward to a single agent queue
+    #   for streamlined management.
+    #
+    # * **Department consolidation**: Forward emails from legacy department
+    #   addresses (for example, sales@example.com, info@example.com) to a
+    #   centralized customer service email during organizational
+    #   restructuring.
+    #
+    # * **Brand management**: Enable you to use familiar brand-specific
+    #   email addresses that forward to the appropriate Amazon Connect
+    #   instance email address.
+    #
+    # **Important things to know**
+    #
+    # * Each email address can have a maximum of one alias. You cannot
+    #   create multiple aliases for the same email address.
+    #
+    # * If the alias email address already receives direct emails, it
+    #   continues to receive direct emails plus forwarded emails.
+    #
+    # * You cannot chain email aliases together (that is, create an alias of
+    #   an alias).
+    #
+    # `AssociateEmailAddressAlias` does not return the following
+    # information:
+    #
+    # * A confirmation of the alias relationship details (you must call
+    #   [DescribeEmailAddress][1] to verify).
+    #
+    # * The timestamp of when the association occurred.
+    #
+    # * The status of the forwarding configuration.
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][2].
+    #
+    # **Related operations**
+    #
+    # * [DisassociateEmailAddressAlias][3]: Removes the alias association
+    #   between two email addresses in an Amazon Connect instance.
+    #
+    # * [DescribeEmailAddress][1]: View current alias configurations for an
+    #   email address.
+    #
+    # * [SearchEmailAddresses][4]: Find email addresses and their alias
+    #   relationships across an instance.
+    #
+    # * [CreateEmailAddress][5]: Create new email addresses that can
+    #   participate in alias relationships.
+    #
+    # * [DeleteEmailAddress][6]: Remove email addresses (automatically
+    #   removes any alias relationships).
+    #
+    # * [UpdateEmailAddressMetadata][7]: Modify email address properties
+    #   (does not affect alias relationships).
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeEmailAddress.html
+    # [2]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DisassociateEmailAddressAlias.html
+    # [4]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchEmailAddresses.html
+    # [5]: https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateEmailAddress.html
+    # [6]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteEmailAddress.html
+    # [7]: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateEmailAddressMetadata.html
+    #
+    # @option params [required, String] :email_address_id
+    #   The identifier of the email address.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Types::AliasConfiguration] :alias_configuration
+    #   Configuration object that specifies which email address will serve as
+    #   the alias. The specified email address must already exist in the
+    #   Amazon Connect instance and cannot already be configured as an alias
+    #   or have an alias of its own.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.associate_email_address_alias({
+    #     email_address_id: "EmailAddressId", # required
+    #     instance_id: "InstanceId", # required
+    #     alias_configuration: { # required
+    #       email_address_id: "EmailAddressId", # required
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateEmailAddressAlias AWS API Documentation
+    #
+    # @overload associate_email_address_alias(params = {})
+    # @param [Hash] params ({})
+    def associate_email_address_alias(params = {}, options = {})
+      req = build_request(:associate_email_address_alias, params)
+      req.send_request(options)
+    end
+
     # Associates a connect resource to a flow.
     #
     # @option params [required, String] :instance_id
@@ -1617,6 +1745,19 @@ module Aws::Connect
     #         campaign: {
     #           campaign_id: "CampaignId",
     #         },
+    #         outbound_strategy: {
+    #           type: "AGENT_FIRST", # required, accepts AGENT_FIRST
+    #           config: {
+    #             agent_first: {
+    #               preview: {
+    #                 post_accept_timeout_config: { # required
+    #                   duration_in_seconds: 1, # required
+    #                 },
+    #                 allowed_user_actions: ["CALL"], # required, accepts CALL, DISCARD
+    #               },
+    #             },
+    #           },
+    #         },
     #       },
     #     ],
     #   })
@@ -1628,7 +1769,7 @@ module Aws::Connect
     #   resp.successful_request_list[0].contact_id #=> String
     #   resp.failed_request_list #=> Array
     #   resp.failed_request_list[0].request_identifier #=> String
-    #   resp.failed_request_list[0].failure_reason_code #=> String, one of "INVALID_ATTRIBUTE_KEY", "INVALID_CUSTOMER_ENDPOINT", "INVALID_SYSTEM_ENDPOINT", "INVALID_QUEUE", "MISSING_CAMPAIGN", "MISSING_CUSTOMER_ENDPOINT", "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT", "REQUEST_THROTTLED", "IDEMPOTENCY_EXCEPTION", "INTERNAL_ERROR"
+    #   resp.failed_request_list[0].failure_reason_code #=> String, one of "INVALID_ATTRIBUTE_KEY", "INVALID_CUSTOMER_ENDPOINT", "INVALID_SYSTEM_ENDPOINT", "INVALID_QUEUE", "INVALID_OUTBOUND_STRATEGY", "MISSING_CAMPAIGN", "MISSING_CUSTOMER_ENDPOINT", "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT", "REQUEST_THROTTLED", "IDEMPOTENCY_EXCEPTION", "INTERNAL_ERROR"
     #   resp.failed_request_list[0].failure_reason_message #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchPutContact AWS API Documentation
@@ -2361,6 +2502,9 @@ module Aws::Connect
     # @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
     #   A scoring strategy of the evaluation form.
     #
+    # @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
+    #   Configuration information about automated evaluations.
+    #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -2374,6 +2518,11 @@ module Aws::Connect
     #
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #   For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
+    #   }.
+    #
     # @return [Types::CreateEvaluationFormResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::CreateEvaluationFormResponse#evaluation_form_id #evaluation_form_id} => String
@@ -2412,11 +2561,17 @@ module Aws::Connect
     #                   max_value: 1, # required
     #                   score: 1,
     #                   automatic_fail: false,
+    #                   automatic_fail_configuration: {
+    #                     target_section: "ReferenceId",
+    #                   },
     #                 },
     #               ],
     #               automation: {
     #                 property_value: {
-    #                   label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
+    #                   label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
+    #                 },
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
     #                 },
     #               },
     #             },
@@ -2427,11 +2582,14 @@ module Aws::Connect
     #                   text: "EvaluationFormSingleSelectQuestionOptionText", # required
     #                   score: 1,
     #                   automatic_fail: false,
+    #                   automatic_fail_configuration: {
+    #                     target_section: "ReferenceId",
+    #                   },
     #                 },
     #               ],
     #               display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
     #               automation: {
-    #                 options: [ # required
+    #                 options: [
     #                   {
     #                     rule_category: {
     #                       category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
@@ -2441,8 +2599,45 @@ module Aws::Connect
     #                   },
     #                 ],
     #                 default_option_ref_id: "ReferenceId",
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
+    #                 },
     #               },
     #             },
+    #             text: {
+    #               automation: {
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
+    #                 },
+    #               },
+    #             },
+    #           },
+    #           enablement: {
+    #             condition: { # required
+    #               operands: [ # required
+    #                 {
+    #                   expression: {
+    #                     source: { # required
+    #                       type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
+    #                       ref_id: "ReferenceId",
+    #                     },
+    #                     values: [ # required
+    #                       {
+    #                         type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
+    #                         ref_id: "ReferenceId",
+    #                       },
+    #                     ],
+    #                     comparator: "IN", # required, accepts IN, NOT_IN
+    #                   },
+    #                   condition: {
+    #                     # recursive EvaluationFormItemEnablementCondition
+    #                   },
+    #                 },
+    #               ],
+    #               operator: "OR", # accepts OR, AND
+    #             },
+    #             action: "DISABLE", # required, accepts DISABLE, ENABLE
+    #             default_action: "DISABLE", # accepts DISABLE, ENABLE
     #           },
     #           weight: 1.0,
     #         },
@@ -2452,7 +2647,13 @@ module Aws::Connect
     #       mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
     #       status: "ENABLED", # required, accepts ENABLED, DISABLED
     #     },
+    #     auto_evaluation_configuration: {
+    #       enabled: false, # required
+    #     },
     #     client_token: "ClientToken",
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
     #   })
     #
     # @example Response structure
@@ -5593,6 +5794,8 @@ module Aws::Connect
     #   resp.contact.queue_info.id #=> String
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
+    #   resp.contact.agent_info.accepted_by_agent_timestamp #=> Time
+    #   resp.contact.agent_info.preview_end_timestamp #=> Time
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
     #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
     #   resp.contact.agent_info.hierarchy_groups.level_1.arn #=> String
@@ -5741,6 +5944,10 @@ module Aws::Connect
     #   resp.contact.task_template_info.name #=> String
     #   resp.contact.contact_details.name #=> String
     #   resp.contact.contact_details.description #=> String
+    #   resp.contact.outbound_strategy.type #=> String, one of "AGENT_FIRST"
+    #   resp.contact.outbound_strategy.config.agent_first.preview.post_accept_timeout_config.duration_in_seconds #=> Integer
+    #   resp.contact.outbound_strategy.config.agent_first.preview.allowed_user_actions #=> Array
+    #   resp.contact.outbound_strategy.config.agent_first.preview.allowed_user_actions[0] #=> String, one of "CALL", "DISCARD"
     #   resp.contact.attributes #=> Hash
     #   resp.contact.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>
     #
@@ -5786,9 +5993,15 @@ module Aws::Connect
     #   resp.evaluation.metadata.contact_id #=> String
     #   resp.evaluation.metadata.evaluator_arn #=> String
     #   resp.evaluation.metadata.contact_agent_id #=> String
+    #   resp.evaluation.metadata.calibration_session_id #=> String
     #   resp.evaluation.metadata.score.percentage #=> Float
     #   resp.evaluation.metadata.score.not_applicable #=> Boolean
     #   resp.evaluation.metadata.score.automatic_fail #=> Boolean
+    #   resp.evaluation.metadata.auto_evaluation.auto_evaluation_enabled #=> Boolean
+    #   resp.evaluation.metadata.auto_evaluation.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
+    #   resp.evaluation.metadata.acknowledgement.acknowledged_time #=> Time
+    #   resp.evaluation.metadata.acknowledgement.acknowledged_by #=> String
+    #   resp.evaluation.metadata.acknowledgement.acknowledger_comment #=> String
     #   resp.evaluation.answers #=> Hash
     #   resp.evaluation.answers["ResourceId"].value.string_value #=> String
     #   resp.evaluation.answers["ResourceId"].value.numeric_value #=> Float
@@ -5796,6 +6009,23 @@ module Aws::Connect
     #   resp.evaluation.answers["ResourceId"].system_suggested_value.string_value #=> String
     #   resp.evaluation.answers["ResourceId"].system_suggested_value.numeric_value #=> Float
     #   resp.evaluation.answers["ResourceId"].system_suggested_value.not_applicable #=> Boolean
+    #   resp.evaluation.answers["ResourceId"].suggested_answers #=> Array
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].value.string_value #=> String
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].value.numeric_value #=> Float
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].value.not_applicable #=> Boolean
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].input.transcript_type #=> String, one of "RAW", "REDACTED"
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.justification #=> String
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest #=> Array
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].transcript_segment #=> String
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories #=> Array
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].category #=> String
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].condition #=> String, one of "PRESENT", "NOT_PRESENT"
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest #=> Array
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
+    #   resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].transcript_segment #=> String
     #   resp.evaluation.notes #=> Hash
     #   resp.evaluation.notes["ResourceId"].value #=> String
     #   resp.evaluation.status #=> String, one of "DRAFT", "SUBMITTED"
@@ -5805,6 +6035,7 @@ module Aws::Connect
     #   resp.evaluation.scores["ResourceId"].automatic_fail #=> Boolean
     #   resp.evaluation.created_time #=> Time
     #   resp.evaluation.last_modified_time #=> Time
+    #   resp.evaluation.evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
     #   resp.evaluation.tags #=> Hash
     #   resp.evaluation.tags["TagKey"] #=> String
     #   resp.evaluation_form.evaluation_form_version #=> Integer
@@ -5830,21 +6061,38 @@ module Aws::Connect
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
-    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME"
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
+    #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
+    #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
+    #   resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
+    #   resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
+    #   resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
+    #   resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
     #   resp.evaluation_form.items[0].question.weight #=> Float
     #   resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
     #   resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
+    #   resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactEvaluation AWS API Documentation
     #
@@ -5993,6 +6241,7 @@ module Aws::Connect
     #   * {Types::DescribeEmailAddressResponse#description #description} => String
     #   * {Types::DescribeEmailAddressResponse#create_timestamp #create_timestamp} => String
     #   * {Types::DescribeEmailAddressResponse#modified_timestamp #modified_timestamp} => String
+    #   * {Types::DescribeEmailAddressResponse#alias_configurations #alias_configurations} => Array&lt;Types::AliasConfiguration&gt;
     #   * {Types::DescribeEmailAddressResponse#tags #tags} => Hash&lt;String,String&gt;
     #
     # @example Request syntax with placeholder values
@@ -6011,6 +6260,8 @@ module Aws::Connect
     #   resp.description #=> String
     #   resp.create_timestamp #=> String
     #   resp.modified_timestamp #=> String
+    #   resp.alias_configurations #=> Array
+    #   resp.alias_configurations[0].email_address_id #=> String
     #   resp.tags #=> Hash
     #   resp.tags["TagKey"] #=> String
     #
@@ -6080,18 +6331,34 @@ module Aws::Connect
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
-    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME"
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
+    #   resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
+    #   resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
     #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
+    #   resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
+    #   resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
+    #   resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
+    #   resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
+    #   resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
+    #   resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
     #   resp.evaluation_form.items[0].question.weight #=> Float
     #   resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
     #   resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
@@ -6099,6 +6366,7 @@ module Aws::Connect
     #   resp.evaluation_form.created_by #=> String
     #   resp.evaluation_form.last_modified_time #=> Time
     #   resp.evaluation_form.last_modified_by #=> String
+    #   resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
     #   resp.evaluation_form.tags #=> Hash
     #   resp.evaluation_form.tags["TagKey"] #=> String
     #
@@ -7335,6 +7603,134 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Removes the alias association between two email addresses in an Amazon
+    # Connect instance. After disassociation, emails sent to the former
+    # alias email address are no longer forwarded to the primary email
+    # address. Both email addresses continue to exist independently and can
+    # receive emails directly.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * **Department separation**: Remove alias relationships when splitting
+    #   a consolidated support queue back into separate department-specific
+    #   queues.
+    #
+    # * **Email address retirement**: Cleanly remove forwarding
+    #   relationships before decommissioning old email addresses.
+    #
+    # * **Organizational restructuring**: Reconfigure email routing when
+    #   business processes change and aliases are no longer needed.
+    #
+    # **Important things to know**
+    #
+    # * Concurrent operations: This API uses distributed locking, so
+    #   concurrent operations on the same email addresses may be temporarily
+    #   blocked.
+    #
+    # * Emails sent to the former alias address are still delivered directly
+    #   to that address if it exists.
+    #
+    # * You do not need to delete the email addresses after disassociation.
+    #   Both addresses remain active independently.
+    #
+    # * After a successful disassociation, you can immediately create a new
+    #   alias relationship with the same addresses.
+    #
+    # * 200 status means alias was successfully disassociated.
+    #
+    # `DisassociateEmailAddressAlias` does not return the following
+    # information:
+    #
+    # * Details in the response about the email that was disassociated. The
+    #   response returns an empty body.
+    #
+    # * The timestamp of when the disassociation occurred.
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    #
+    # **Related operations**
+    #
+    # * [AssociateEmailAddressAlias][2]: Associates an email address alias
+    #   with an existing email address in an Amazon Connect instance.
+    #
+    # * [DescribeEmailAddress][3]: View current alias configurations for an
+    #   email address.
+    #
+    # * [SearchEmailAddresses][4]: Find email addresses and their alias
+    #   relationships across an instance.
+    #
+    # * [CreateEmailAddress][5]: Create new email addresses that can
+    #   participate in alias relationships.
+    #
+    # * [DeleteEmailAddress][6]: Remove email addresses (automatically
+    #   removes any alias relationships).
+    #
+    # * [UpdateEmailAddressMetadata][7]: Modify email address properties
+    #   (does not affect alias relationships).
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_AssociateEmailAddressAlias.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeEmailAddress.html
+    # [4]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchEmailAddresses.html
+    # [5]: https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateEmailAddress.html
+    # [6]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteEmailAddress.html
+    # [7]: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateEmailAddressMetadata.html
+    #
+    # @option params [required, String] :email_address_id
+    #   The identifier of the email address.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Types::AliasConfiguration] :alias_configuration
+    #   Configuration object that specifies which alias relationship to
+    #   remove. The alias association must currently exist between the primary
+    #   email address and the specified alias email address.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.disassociate_email_address_alias({
+    #     email_address_id: "EmailAddressId", # required
+    #     instance_id: "InstanceId", # required
+    #     alias_configuration: { # required
+    #       email_address_id: "EmailAddressId", # required
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateEmailAddressAlias AWS API Documentation
+    #
+    # @overload disassociate_email_address_alias(params = {})
+    # @param [Hash] params ({})
+    def disassociate_email_address_alias(params = {}, options = {})
+      req = build_request(:disassociate_email_address_alias, params)
+      req.send_request(options)
+    end
+
     # Disassociates a connect resource from a flow.
     #
     # @option params [required, String] :instance_id
@@ -11572,11 +11968,18 @@ module Aws::Connect
     #   resp.evaluation_summary_list[0].evaluation_arn #=> String
     #   resp.evaluation_summary_list[0].evaluation_form_title #=> String
     #   resp.evaluation_summary_list[0].evaluation_form_id #=> String
+    #   resp.evaluation_summary_list[0].calibration_session_id #=> String
     #   resp.evaluation_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
+    #   resp.evaluation_summary_list[0].auto_evaluation_enabled #=> Boolean
+    #   resp.evaluation_summary_list[0].auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
     #   resp.evaluation_summary_list[0].evaluator_arn #=> String
     #   resp.evaluation_summary_list[0].score.percentage #=> Float
     #   resp.evaluation_summary_list[0].score.not_applicable #=> Boolean
     #   resp.evaluation_summary_list[0].score.automatic_fail #=> Boolean
+    #   resp.evaluation_summary_list[0].acknowledgement.acknowledged_time #=> Time
+    #   resp.evaluation_summary_list[0].acknowledgement.acknowledged_by #=> String
+    #   resp.evaluation_summary_list[0].acknowledgement.acknowledger_comment #=> String
+    #   resp.evaluation_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
     #   resp.evaluation_summary_list[0].created_time #=> Time
     #   resp.evaluation_summary_list[0].last_modified_time #=> Time
     #   resp.next_token #=> String
@@ -14772,6 +15175,174 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Searches contact evaluations in an Amazon Connect instance, with
+    # optional filtering.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * Find contact evaluations by using specific search criteria.
+    #
+    # * Find contact evaluations that are tagged with a specific set of
+    #   tags.
+    #
+    # **Important things to know**
+    #
+    # * A Search operation, unlike a List operation, takes time to index
+    #   changes to resource (create, update or delete). If you don't see
+    #   updated information for recently changed contact evaluations, try
+    #   calling the API again in a few seconds. Contact Evaluations may not
+    #   be fully backfilled with historical data in all regions yet, however
+    #   all recently created Contact Evaluations should be available for
+    #   search.
+    #
+    # ^
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [Types::EvaluationSearchCriteria] :search_criteria
+    #   The search criteria to be used to return contact evaluations.
+    #
+    # @option params [Types::EvaluationSearchFilter] :search_filter
+    #   Filters to be applied to search results.
+    #
+    # @return [Types::SearchContactEvaluationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchContactEvaluationsResponse#evaluation_search_summary_list #evaluation_search_summary_list} => Array&lt;Types::EvaluationSearchSummary&gt;
+    #   * {Types::SearchContactEvaluationsResponse#next_token #next_token} => String
+    #   * {Types::SearchContactEvaluationsResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_contact_evaluations({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive EvaluationSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive EvaluationSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #       number_condition: {
+    #         field_name: "String",
+    #         min_value: 1,
+    #         max_value: 1,
+    #         comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
+    #       },
+    #       boolean_condition: {
+    #         field_name: "String",
+    #         comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
+    #       },
+    #       date_time_condition: {
+    #         field_name: "String",
+    #         min_value: "DateTimeFormat",
+    #         max_value: "DateTimeFormat",
+    #         comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
+    #       },
+    #       decimal_condition: {
+    #         field_name: "String",
+    #         min_value: 1.0,
+    #         max_value: 1.0,
+    #         comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
+    #       },
+    #     },
+    #     search_filter: {
+    #       attribute_filter: {
+    #         or_conditions: [
+    #           {
+    #             tag_conditions: [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #           },
+    #         ],
+    #         and_condition: {
+    #           tag_conditions: [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         },
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.evaluation_search_summary_list #=> Array
+    #   resp.evaluation_search_summary_list[0].evaluation_id #=> String
+    #   resp.evaluation_search_summary_list[0].evaluation_arn #=> String
+    #   resp.evaluation_search_summary_list[0].evaluation_form_id #=> String
+    #   resp.evaluation_search_summary_list[0].evaluation_form_version #=> Integer
+    #   resp.evaluation_search_summary_list[0].metadata.contact_id #=> String
+    #   resp.evaluation_search_summary_list[0].metadata.evaluator_arn #=> String
+    #   resp.evaluation_search_summary_list[0].metadata.contact_agent_id #=> String
+    #   resp.evaluation_search_summary_list[0].metadata.calibration_session_id #=> String
+    #   resp.evaluation_search_summary_list[0].metadata.score_percentage #=> Float
+    #   resp.evaluation_search_summary_list[0].metadata.score_automatic_fail #=> Boolean
+    #   resp.evaluation_search_summary_list[0].metadata.score_not_applicable #=> Boolean
+    #   resp.evaluation_search_summary_list[0].metadata.auto_evaluation_enabled #=> Boolean
+    #   resp.evaluation_search_summary_list[0].metadata.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
+    #   resp.evaluation_search_summary_list[0].metadata.acknowledged_time #=> Time
+    #   resp.evaluation_search_summary_list[0].metadata.acknowledged_by #=> String
+    #   resp.evaluation_search_summary_list[0].metadata.acknowledger_comment #=> String
+    #   resp.evaluation_search_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
+    #   resp.evaluation_search_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
+    #   resp.evaluation_search_summary_list[0].created_time #=> Time
+    #   resp.evaluation_search_summary_list[0].last_modified_time #=> Time
+    #   resp.evaluation_search_summary_list[0].tags #=> Hash
+    #   resp.evaluation_search_summary_list[0].tags["TagKey"] #=> String
+    #   resp.next_token #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactEvaluations AWS API Documentation
+    #
+    # @overload search_contact_evaluations(params = {})
+    # @param [Hash] params ({})
+    def search_contact_evaluations(params = {}, options = {})
+      req = build_request(:search_contact_evaluations, params)
+      req.send_request(options)
+    end
+
     # Searches the flow modules in an Amazon Connect instance, with optional
     # filtering.
     #
@@ -15268,6 +15839,8 @@ module Aws::Connect
     #   resp.email_addresses[0].email_address #=> String
     #   resp.email_addresses[0].description #=> String
     #   resp.email_addresses[0].display_name #=> String
+    #   resp.email_addresses[0].alias_configurations #=> Array
+    #   resp.email_addresses[0].alias_configurations[0].email_address_id #=> String
     #   resp.approximate_total_count #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddresses AWS API Documentation
@@ -15279,6 +15852,162 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Searches evaluation forms in an Amazon Connect instance, with optional
+    # filtering.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * List all evaluation forms in an instance.
+    #
+    # * Find all evaluation forms that meet specific criteria, such as
+    #   Title, Description, Status, and more.
+    #
+    # * Find all evaluation forms that are tagged with a specific set of
+    #   tags.
+    #
+    # **Important things to know**
+    #
+    # * A Search operation, unlike a List operation, takes time to index
+    #   changes to resource (create, update or delete). If you don't see
+    #   updated information for recently changed contact evaluations, try
+    #   calling the API again in a few seconds.
+    #
+    # ^
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [Types::EvaluationFormSearchCriteria] :search_criteria
+    #   The search criteria to be used to return evaluation forms.
+    #
+    # @option params [Types::EvaluationFormSearchFilter] :search_filter
+    #   Filters to be applied to search results.
+    #
+    # @return [Types::SearchEvaluationFormsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchEvaluationFormsResponse#evaluation_form_search_summary_list #evaluation_form_search_summary_list} => Array&lt;Types::EvaluationFormSearchSummary&gt;
+    #   * {Types::SearchEvaluationFormsResponse#next_token #next_token} => String
+    #   * {Types::SearchEvaluationFormsResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_evaluation_forms({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive EvaluationFormSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive EvaluationFormSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #       number_condition: {
+    #         field_name: "String",
+    #         min_value: 1,
+    #         max_value: 1,
+    #         comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
+    #       },
+    #       boolean_condition: {
+    #         field_name: "String",
+    #         comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
+    #       },
+    #       date_time_condition: {
+    #         field_name: "String",
+    #         min_value: "DateTimeFormat",
+    #         max_value: "DateTimeFormat",
+    #         comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
+    #       },
+    #     },
+    #     search_filter: {
+    #       attribute_filter: {
+    #         or_conditions: [
+    #           {
+    #             tag_conditions: [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #           },
+    #         ],
+    #         and_condition: {
+    #           tag_conditions: [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         },
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.evaluation_form_search_summary_list #=> Array
+    #   resp.evaluation_form_search_summary_list[0].evaluation_form_id #=> String
+    #   resp.evaluation_form_search_summary_list[0].evaluation_form_arn #=> String
+    #   resp.evaluation_form_search_summary_list[0].title #=> String
+    #   resp.evaluation_form_search_summary_list[0].status #=> String, one of "DRAFT", "ACTIVE"
+    #   resp.evaluation_form_search_summary_list[0].description #=> String
+    #   resp.evaluation_form_search_summary_list[0].created_time #=> Time
+    #   resp.evaluation_form_search_summary_list[0].created_by #=> String
+    #   resp.evaluation_form_search_summary_list[0].last_modified_time #=> Time
+    #   resp.evaluation_form_search_summary_list[0].last_modified_by #=> String
+    #   resp.evaluation_form_search_summary_list[0].last_activated_time #=> Time
+    #   resp.evaluation_form_search_summary_list[0].last_activated_by #=> String
+    #   resp.evaluation_form_search_summary_list[0].latest_version #=> Integer
+    #   resp.evaluation_form_search_summary_list[0].active_version #=> Integer
+    #   resp.evaluation_form_search_summary_list[0].auto_evaluation_enabled #=> Boolean
+    #   resp.evaluation_form_search_summary_list[0].tags #=> Hash
+    #   resp.evaluation_form_search_summary_list[0].tags["TagKey"] #=> String
+    #   resp.next_token #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEvaluationForms AWS API Documentation
+    #
+    # @overload search_evaluation_forms(params = {})
+    # @param [Hash] params ({})
+    def search_evaluation_forms(params = {}, options = {})
+      req = build_request(:search_evaluation_forms, params)
+      req.send_request(options)
+    end
+
     # Searches the hours of operation overrides.
     #
     # @option params [required, String] :instance_id
@@ -17204,6 +17933,9 @@ module Aws::Connect
     # @option params [required, String] :evaluation_form_id
     #   The unique identifier for the evaluation form.
     #
+    # @option params [Types::AutoEvaluationConfiguration] :auto_evaluation_configuration
+    #   Whether automated evaluations are enabled.
+    #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -17217,6 +17949,11 @@ module Aws::Connect
     #
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #   For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
+    #   }.
+    #
     # @return [Types::StartContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartContactEvaluationResponse#evaluation_id #evaluation_id} => String
@@ -17228,7 +17965,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
     #     evaluation_form_id: "ResourceId", # required
+    #     auto_evaluation_configuration: {
+    #       enabled: false, # required
+    #     },
     #     client_token: "ClientToken",
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
     #   })
     #
     # @example Response structure
@@ -17984,6 +18727,9 @@ module Aws::Connect
     #   Use `CAMPAIGN` if `EnableAnswerMachineDetection` is set to `true`. For
     #   all other cases, use `GENERAL`.
     #
+    # @option params [Types::OutboundStrategy] :outbound_strategy
+    #   Information about the outbound strategy.
+    #
     # @return [Types::StartOutboundVoiceContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartOutboundVoiceContactResponse#contact_id #contact_id} => String
@@ -18018,6 +18764,19 @@ module Aws::Connect
     #     },
     #     campaign_id: "CampaignId",
     #     traffic_type: "GENERAL", # accepts GENERAL, CAMPAIGN
+    #     outbound_strategy: {
+    #       type: "AGENT_FIRST", # required, accepts AGENT_FIRST
+    #       config: {
+    #         agent_first: {
+    #           preview: {
+    #             post_accept_timeout_config: { # required
+    #               duration_in_seconds: 1, # required
+    #             },
+    #             allowed_user_actions: ["CALL"], # required, accepts CALL, DISCARD
+    #           },
+    #         },
+    #       },
+    #     },
     #   })
     #
     # @example Response structure
@@ -18475,7 +19234,14 @@ module Aws::Connect
     #
     # @option params [Types::DisconnectReason] :disconnect_reason
     #   The reason a contact can be disconnected. Only Amazon Connect outbound
-    #   campaigns can provide this field.
+    #   campaigns can provide this field. For a list and description of all
+    #   the possible disconnect reasons by channel (including outbound
+    #   campaign voice contacts) see DisconnectReason under
+    #   [ContactTraceRecord][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -18614,6 +19380,9 @@ module Aws::Connect
     # @option params [Hash<String,Types::EvaluationNote>] :notes
     #   A map of question identifiers to note value.
     #
+    # @option params [Types::EvaluatorUserUnion] :submitted_by
+    #   The ID of the user who submitted the contact evaluation.
+    #
     # @return [Types::SubmitContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::SubmitContactEvaluationResponse#evaluation_id #evaluation_id} => String
@@ -18638,6 +19407,9 @@ module Aws::Connect
     #         value: "EvaluationNoteString",
     #       },
     #     },
+    #     submitted_by: {
+    #       connect_user_arn: "ARN",
+    #     },
     #   })
     #
     # @example Response structure
@@ -19335,6 +20107,9 @@ module Aws::Connect
     # @option params [Hash<String,Types::EvaluationNote>] :notes
     #   A map of question identifiers to note value.
     #
+    # @option params [Types::EvaluatorUserUnion] :updated_by
+    #   The ID of the user who updated the contact evaluation.
+    #
     # @return [Types::UpdateContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::UpdateContactEvaluationResponse#evaluation_id #evaluation_id} => String
@@ -19359,6 +20134,9 @@ module Aws::Connect
     #         value: "EvaluationNoteString",
     #       },
     #     },
+    #     updated_by: {
+    #       connect_user_arn: "ARN",
+    #     },
     #   })
     #
     # @example Response structure
@@ -19856,6 +20634,9 @@ module Aws::Connect
     # @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
     #   A scoring strategy of the evaluation form.
     #
+    # @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
+    #   Whether automated evaluations are enabled.
+    #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -19911,11 +20692,17 @@ module Aws::Connect
     #                   max_value: 1, # required
     #                   score: 1,
     #                   automatic_fail: false,
+    #                   automatic_fail_configuration: {
+    #                     target_section: "ReferenceId",
+    #                   },
     #                 },
     #               ],
     #               automation: {
     #                 property_value: {
-    #                   label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
+    #                   label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
+    #                 },
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
     #                 },
     #               },
     #             },
@@ -19926,11 +20713,14 @@ module Aws::Connect
     #                   text: "EvaluationFormSingleSelectQuestionOptionText", # required
     #                   score: 1,
     #                   automatic_fail: false,
+    #                   automatic_fail_configuration: {
+    #                     target_section: "ReferenceId",
+    #                   },
     #                 },
     #               ],
     #               display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
     #               automation: {
-    #                 options: [ # required
+    #                 options: [
     #                   {
     #                     rule_category: {
     #                       category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
@@ -19940,9 +20730,46 @@ module Aws::Connect
     #                   },
     #                 ],
     #                 default_option_ref_id: "ReferenceId",
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
+    #                 },
+    #               },
+    #             },
+    #             text: {
+    #               automation: {
+    #                 answer_source: {
+    #                   source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
+    #                 },
     #               },
     #             },
     #           },
+    #           enablement: {
+    #             condition: { # required
+    #               operands: [ # required
+    #                 {
+    #                   expression: {
+    #                     source: { # required
+    #                       type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
+    #                       ref_id: "ReferenceId",
+    #                     },
+    #                     values: [ # required
+    #                       {
+    #                         type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
+    #                         ref_id: "ReferenceId",
+    #                       },
+    #                     ],
+    #                     comparator: "IN", # required, accepts IN, NOT_IN
+    #                   },
+    #                   condition: {
+    #                     # recursive EvaluationFormItemEnablementCondition
+    #                   },
+    #                 },
+    #               ],
+    #               operator: "OR", # accepts OR, AND
+    #             },
+    #             action: "DISABLE", # required, accepts DISABLE, ENABLE
+    #             default_action: "DISABLE", # accepts DISABLE, ENABLE
+    #           },
     #           weight: 1.0,
     #         },
     #       },
@@ -19951,6 +20778,9 @@ module Aws::Connect
     #       mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
     #       status: "ENABLED", # required, accepts ENABLED, DISABLED
     #     },
+    #     auto_evaluation_configuration: {
+    #       enabled: false, # required
+    #     },
     #     client_token: "ClientToken",
     #   })
     #
@@ -22078,7 +22908,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.220.0'
+      context[:gem_version] = '1.222.0'
       Seahorse::Client::Request.new(handlers, context)
     end