RubyGems - aws-sdk-connect - Versions diffs - 1.215.0 → 1.218.0 - Mend

aws-sdk-connect 1.215.0 → 1.218.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (10) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +15 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +690 -199
data/lib/aws-sdk-connect/client_api.rb +155 -3
data/lib/aws-sdk-connect/types.rb +637 -170
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +130 -17
data/sig/types.rbs +117 -7
metadata +1 -1

data/lib/aws-sdk-connect/types.rb CHANGED Viewed

@@ -839,6 +839,38 @@ module Aws::Connect
       include Aws::Structure
     end
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] user_id
+    #   The identifier for the user. This can be the ID or the ARN of the
+    #   user.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateContactWithUserRequest AWS API Documentation
+    #
+    class AssociateContactWithUserRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :user_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateContactWithUserResponse AWS API Documentation
+    #
+    class AssociateContactWithUserResponse < Aws::EmptyStructure; end
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -1141,12 +1173,17 @@ module Aws::Connect
     #   The queues to associate with this routing profile.
     #   @return [Array<Types::RoutingProfileQueueConfig>]
     #
+    # @!attribute [rw] manual_assignment_queue_configs
+    #   The manual assignment queues to associate with this routing profile.
+    #   @return [Array<Types::RoutingProfileManualAssignmentQueueConfig>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueuesRequest AWS API Documentation
     #
     class AssociateRoutingProfileQueuesRequest < Struct.new(
       :instance_id,
       :routing_profile_id,
-      :queue_configs)
+      :queue_configs,
+      :manual_assignment_queue_configs)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3479,7 +3516,6 @@ module Aws::Connect
     end
     # The contact with the specified ID is not active or does not exist.
-    # Applies to Voice calls only, not to Chat or Task contacts.
     #
     # @!attribute [rw] message
     #   The message.
@@ -3555,6 +3591,14 @@ module Aws::Connect
     #   Set of segment attributes for a contact.
     #   @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
     #
+    # @!attribute [rw] name
+    #   Indicates name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_criteria
+    #   Latest routing criteria on the contact.
+    #   @return [Types::RoutingCriteria]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
     #
     class ContactSearchSummary < Struct.new(
@@ -3569,8 +3613,10 @@ module Aws::Connect
       :initiation_timestamp,
       :disconnect_timestamp,
       :scheduled_timestamp,
-      :segment_attributes)
-      SENSITIVE = []
+      :segment_attributes,
+      :name,
+      :routing_criteria)
+      SENSITIVE = [:segment_attributes, :name]
       include Aws::Structure
     end
@@ -3621,10 +3667,15 @@ module Aws::Connect
     #   The value of a segment attribute represented as a string.
     #   @return [String]
     #
+    # @!attribute [rw] value_map
+    #   The key and value of a segment attribute.
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
     #
     class ContactSearchSummarySegmentAttributeValue < Struct.new(
-      :value_string)
+      :value_string,
+      :value_map)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -4802,12 +4853,27 @@ module Aws::Connect
     #   The values of the predefined attribute.
     #   @return [Types::PredefinedAttributeValues]
     #
+    # @!attribute [rw] purposes
+    #   Values that enable you to categorize your predefined attributes. You
+    #   can use them in custom UI elements across the Amazon Connect admin
+    #   website.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] attribute_configuration
+    #   Custom metadata that is associated to predefined attributes to
+    #   control behavior in upstream services, such as controlling how a
+    #   predefined attribute should be displayed in the Amazon Connect admin
+    #   website.
+    #   @return [Types::InputPredefinedAttributeConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttributeRequest AWS API Documentation
     #
     class CreatePredefinedAttributeRequest < Struct.new(
       :instance_id,
       :name,
-      :values)
+      :values,
+      :purposes,
+      :attribute_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -5109,6 +5175,17 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
     #   @return [Array<Types::RoutingProfileQueueConfig>]
     #
+    # @!attribute [rw] manual_assignment_queue_configs
+    #   The manual assignment queues associated with the routing profile. If
+    #   no queue is added, agents and supervisors can't pick or assign any
+    #   contacts from this routing profile. The limit of 10 array members
+    #   applies to the maximum number of
+    #   RoutingProfileManualAssignmentQueueConfig objects that can be passed
+    #   during a CreateRoutingProfile API request. It is different from the
+    #   quota of 50 queues per routing profile per instance that is listed
+    #   in Amazon Connect service quotas.
+    #   @return [Array<Types::RoutingProfileManualAssignmentQueueConfig>]
+    #
     # @!attribute [rw] media_concurrencies
     #   The channels that agents can handle in the Contact Control Panel
     #   (CCP) for this routing profile.
@@ -5134,6 +5211,7 @@ module Aws::Connect
       :description,
       :default_outbound_queue_id,
       :queue_configs,
+      :manual_assignment_queue_configs,
       :media_concurrencies,
       :tags,
       :agent_availability_timer)
@@ -8307,12 +8385,18 @@ module Aws::Connect
     #   The queues to disassociate from this routing profile.
     #   @return [Array<Types::RoutingProfileQueueReference>]
     #
+    # @!attribute [rw] manual_assignment_queue_references
+    #   The manual assignment queues to disassociate with this routing
+    #   profile.
+    #   @return [Array<Types::RoutingProfileQueueReference>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateRoutingProfileQueuesRequest AWS API Documentation
     #
     class DisassociateRoutingProfileQueuesRequest < Struct.new(
       :instance_id,
       :routing_profile_id,
-      :queue_references)
+      :queue_references,
+      :manual_assignment_queue_references)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -11248,6 +11332,8 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
     #     UI name: [Average queue abandon time][12]
     #
     #   AVG\_ACTIVE\_TIME
@@ -11643,10 +11729,23 @@ module Aws::Connect
     #
     #     UI name: [Average queue answer time][45]
     #
+    #     Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
+    #     `DISCONNECT_REASON`
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
     #
+    #   AVG\_QUEUE\_ANSWER\_TIME\_CUSTOMER\_FIRST\_CALLBACK
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
+    #     Connect, Agent Hierarchy
+    #
+    #     UI name: [Avg. queue answer time - customer first callback][46]
+    #
     #   AVG\_RESPONSE\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -11656,7 +11755,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent response time][46]
+    #     UI name: [Average agent response time][47]
     #
     #   AVG\_RESPONSE\_TIME\_CUSTOMER
     #
@@ -11667,7 +11766,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer response time][47]
+    #     UI name: [Average customer response time][48]
     #
     #   AVG\_RESOLUTION\_TIME
     #
@@ -11676,7 +11775,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][48]
+    #     UI name: [Average resolution time][49]
     #
     #   AVG\_TALK\_TIME
     #
@@ -11689,7 +11788,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average talk time][49]
+    #     UI name: [Average talk time][50]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -11702,7 +11801,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent talk time][50]
+    #     UI name: [Average agent talk time][51]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -11715,7 +11814,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer talk time][51]
+    #     UI name: [Average customer talk time][52]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -11726,7 +11825,18 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][52]
+    #     UI name: [Average wait time after customer connection][53]
+    #
+    #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
+    #     Connect, Agent Hierarchy
+    #
+    #     UI name: [Avg. wait time after customer connection - customer
+    #     first callback][54]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -11736,7 +11846,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][53]
+    #     UI name: [Average weighted evaluation score][55]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -11749,7 +11859,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Bot conversations completed][54]
+    #     UI name: [Bot conversations completed][56]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -11762,7 +11872,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][55]
+    #     UI name: [Bot intents completed][57]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -11777,7 +11887,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][56]
+    #     UI name: [Campaign contacts abandoned after X][58]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -11792,7 +11902,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][57]
+    #     UI name: [Campaign contacts abandoned after X rate][59]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -11805,7 +11915,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][58]
+    #     UI name: [Campaign interactions][60]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -11818,7 +11928,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Campaign progress rate][59]
+    #     UI name: [Campaign progress rate][61]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -11829,7 +11939,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][60]
+    #     UI name: [Campaign send attempts][62]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -11842,7 +11952,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event
     #     Type, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][61]
+    #     UI name: [Campaign send exclusions][63]
     #
     #   CASES\_CREATED
     #
@@ -11852,7 +11962,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][62]
+    #     UI name: [Cases created][64]
     #
     #   CONTACTS\_CREATED
     #
@@ -11863,7 +11973,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][63]
+    #     UI name: [Contacts created][65]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -11880,7 +11990,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][64]
+    #     UI name: [Contacts handled][66]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -11895,7 +12005,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][65]
+    #     UI name: [Contacts handled (connected to agent timestamp)][67]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -11905,7 +12015,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][66]
+    #     UI name: [Contacts hold disconnect][68]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -11914,7 +12024,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][67]
+    #     UI name: [Contacts hold agent disconnect][69]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -11923,7 +12033,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][68]
+    #     UI name: [Contacts hold customer disconnect][70]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -11932,7 +12042,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][69]
+    #     UI name: [Contacts put on hold][71]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -11941,7 +12051,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][70]
+    #     UI name: [Contacts transferred out external][72]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -11950,7 +12060,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][71]
+    #     UI name: [Contacts transferred out internal][73]
     #
     #   CONTACTS\_QUEUED
     #
@@ -11960,7 +12070,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][72]
+    #     UI name: [Contacts queued][74]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -11969,7 +12079,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][73]
+    #     UI name: [Contacts queued (enqueue timestamp)][75]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -11982,7 +12092,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][74]
+    #     UI name: [Contacts removed from queue in X seconds][76]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -11995,7 +12105,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][75]
+    #     UI name: [Contacts resolved in X][77]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -12005,7 +12115,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][76]
+    #     UI name: [Contacts transferred out][78]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -12019,7 +12129,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][77]
+    #     UI name: [Contacts transferred out by agent][79]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -12029,7 +12139,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][78]
+    #     UI name: [Contacts transferred out queue][80]
     #
     #   CURRENT\_CASES
     #
@@ -12039,7 +12149,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][79]
+    #     UI name: [Current cases][81]
     #
     #   CONVERSATIONS\_ABANDONED
     #
@@ -12050,7 +12160,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Conversations abandoned][80]
+    #     UI name: [Conversations abandoned][82]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -12066,7 +12176,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempts][81]
+    #     UI name: [Delivery attempts][83]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -12092,7 +12202,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][82]
+    #     UI name: [Delivery attempt disposition rate][84]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -12110,7 +12220,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Evaluations performed][83]
+    #     UI name: [Evaluations performed][85]
     #
     #   FLOWS\_OUTCOME
     #
@@ -12122,7 +12232,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][84]
+    #     UI name: [Flows outcome][86]
     #
     #   FLOWS\_STARTED
     #
@@ -12133,7 +12243,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][85]
+    #     UI name: [Flows started][87]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -12145,7 +12255,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][86]
+    #     UI name: [Human answered][88]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -12157,7 +12267,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][87]
+    #     UI name: [Maximum flow time][89]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -12167,7 +12277,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][88]
+    #     UI name: [Maximum queued time][90]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -12179,7 +12289,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][89]
+    #     UI name: [Minimum flow time][91]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -12189,7 +12299,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Automatic fails percent][90]
+    #     UI name: [Automatic fails percent][92]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -12202,7 +12312,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Percent bot conversations outcome][91]
+    #     UI name: [Percent bot conversations outcome][93]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -12215,7 +12325,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][92]
+    #     UI name: [Percent bot intents outcome][94]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -12225,7 +12335,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][93]
+    #     UI name: [Cases resolved on first contact][95]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -12257,7 +12367,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][94].
+    #     UI name: [Flows outcome percentage][96].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -12274,7 +12384,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][95]
+    #     UI name: [Non-talk time percent][97]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -12287,7 +12397,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][96]
+    #     UI name: [Talk time percent][98]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -12300,7 +12410,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][97]
+    #     UI name: [Agent talk time percent][99]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -12313,7 +12423,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][98]
+    #     UI name: [Customer talk time percent][100]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -12326,7 +12436,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients attempted][99]
+    #     UI name: [Recipients attempted][101]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -12342,7 +12452,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][100]
+    #     UI name: [Recipients interacted][102]
     #
     #   RECIPIENTS\_TARGETED
     #
@@ -12355,7 +12465,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients targeted][101]
+    #     UI name: [Recipients targeted][103]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -12365,7 +12475,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][102]
+    #     UI name: [Cases reopened][104]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -12375,7 +12485,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][103]
+    #     UI name: [Cases resolved][105]
     #
     #   SERVICE\_LEVEL
     #
@@ -12390,7 +12500,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][104]
+    #     UI name: [Service level X][106]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -12416,12 +12526,13 @@ module Aws::Connect
     #
     #     Valid metric filter key: `INITIATION_METHOD`. This metric only
     #     supports the following filter keys as `INITIATION_METHOD`:
-    #     `INBOUND` \| `OUTBOUND` \| `CALLBACK` \| `API`
+    #     `INBOUND` \| `OUTBOUND` \| `CALLBACK` \| `API` \|
+    #     `CALLBACK_CUSTOMER_FIRST_DIALED`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][105]
+    #     UI name: [Agent API connecting time][107]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -12434,8 +12545,9 @@ module Aws::Connect
     #
     #     Metric filter:
     #
-    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
-    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
+    #     * Valid values: `API`\| `INCOMING` \| `OUTBOUND` \| `TRANSFER` \|
+    #       `CALLBACK` \| `QUEUE_TRANSFER`\| `Disconnect` \|
+    #       `CALLBACK_CUSTOMER_FIRST_DIALED`
     #
     #     ^
     #
@@ -12443,7 +12555,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][106]
+    #     UI name: [Contact abandoned][108]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -12456,7 +12568,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][107]
+    #     UI name: [Contacts abandoned in X seconds][109]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -12469,7 +12581,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][108]
+    #     UI name: [Contacts answered in X seconds][110]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -12478,7 +12590,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][109]
+    #     UI name: [Contact flow time][111]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -12487,7 +12599,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][110]
+    #     UI name: [Agent on contact time][112]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -12499,7 +12611,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][111]
+    #     UI name: [Contact disconnected][113]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -12508,7 +12620,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][112]
+    #     UI name: [Error status time][114]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -12517,7 +12629,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][113]
+    #     UI name: [Contact handle time][115]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -12526,7 +12638,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][114]
+    #     UI name: [Customer hold time][116]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -12535,7 +12647,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][115]
+    #     UI name: [Agent idle time][117]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -12544,7 +12656,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][116]
+    #     UI name: [Agent interaction and hold time][118]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -12553,7 +12665,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][117]
+    #     UI name: [Agent interaction time][119]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -12562,7 +12674,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent non-productive time][118]
+    #     UI name: [Agent non-productive time][120]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -12571,7 +12683,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][119]
+    #     UI name: [Online time][121]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -12580,7 +12692,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][120]
+    #     UI name: [Callback attempts][122]
     #
     #
     #
@@ -12629,81 +12741,83 @@ module Aws::Connect
     #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
     #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
     #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -13730,8 +13844,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] effective_till
-    #   The date till which the hours of operation override would be
-    #   effective.
+    #   The date until the hours of operation override is effective.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationOverride AWS API Documentation
@@ -14087,6 +14200,25 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Custom metadata that is associated to predefined attributes to control
+    # behavior in upstream services, such as controlling how a predefined
+    # attribute should be displayed in the Amazon Connect admin website.
+    #
+    # @!attribute [rw] enable_value_validation_on_association
+    #   When this parameter is set to true, Amazon Connect enforces strict
+    #   validation on the specific values, if the values are predefined in
+    #   attributes. The contact will store only valid and predefined values
+    #   for the predefined attribute key.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InputPredefinedAttributeConfiguration AWS API Documentation
+    #
+    class InputPredefinedAttributeConfiguration < Struct.new(
+      :enable_value_validation_on_association)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -16408,6 +16540,70 @@ module Aws::Connect
       include Aws::Structure
     end
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileManualAssignmentQueuesRequest AWS API Documentation
+    #
+    class ListRoutingProfileManualAssignmentQueuesRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_manual_assignment_queue_config_summary_list
+    #   Information about the manual assignment queues associated with the
+    #   routing profile.
+    #   @return [Array<Types::RoutingProfileManualAssignmentQueueConfigSummary>]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when this resource was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The Amazon Web Services Region where this resource was last
+    #   modified.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileManualAssignmentQueuesResponse AWS API Documentation
+    #
+    class ListRoutingProfileManualAssignmentQueuesResponse < Struct.new(
+      :next_token,
+      :routing_profile_manual_assignment_queue_config_summary_list,
+      :last_modified_time,
+      :last_modified_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -17683,6 +17879,26 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria based on the contact name
+    #
+    # @!attribute [rw] search_text
+    #   The words or phrases used to match the contact name.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] match_type
+    #   The match type combining name search criteria using multiple search
+    #   texts in a name criteria.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NameCriteria AWS API Documentation
+    #
+    class NameCriteria < Struct.new(
+      :search_text,
+      :match_type)
+      SENSITIVE = [:search_text]
+      include Aws::Structure
+    end
     # Payload of chat properties to apply when starting a new contact.
     #
     # @!attribute [rw] supported_messaging_content_types
@@ -18412,6 +18628,19 @@ module Aws::Connect
     #   The values of the predefined attribute.
     #   @return [Types::PredefinedAttributeValues]
     #
+    # @!attribute [rw] purposes
+    #   Values that enable you to categorize your predefined attributes. You
+    #   can use them in custom UI elements across the Amazon Connect admin
+    #   website.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] attribute_configuration
+    #   Custom metadata that is associated to predefined attributes to
+    #   control behavior in upstream services, such as controlling how a
+    #   predefined attribute should be displayed in the Amazon Connect admin
+    #   website.
+    #   @return [Types::PredefinedAttributeConfiguration]
+    #
     # @!attribute [rw] last_modified_time
     #   Last modified time.
     #   @return [Time]
@@ -18425,12 +18654,39 @@ module Aws::Connect
     class PredefinedAttribute < Struct.new(
       :name,
       :values,
+      :purposes,
+      :attribute_configuration,
       :last_modified_time,
       :last_modified_region)
       SENSITIVE = []
       include Aws::Structure
     end
+    # Custom metadata that is associated to predefined attributes to control
+    # behavior in upstream services, such as controlling how a predefined
+    # attribute should be displayed in the Amazon Connect admin website.
+    #
+    # @!attribute [rw] enable_value_validation_on_association
+    #   When this parameter is set to true, Amazon Connect enforces strict
+    #   validation on the specific values, if the values are predefined in
+    #   attributes. The contact will store only valid and predefined values
+    #   for teh predefined attribute key.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] is_read_only
+    #   A boolean flag used to indicate whether a predefined attribute
+    #   should be displayed in the Amazon Connect admin website.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeConfiguration AWS API Documentation
+    #
+    class PredefinedAttributeConfiguration < Struct.new(
+      :enable_value_validation_on_association,
+      :is_read_only)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # The search criteria to be used to return predefined attributes.
     #
     # @!attribute [rw] or_conditions
@@ -20333,6 +20589,11 @@ module Aws::Connect
     #   The number of associated queues in routing profile.
     #   @return [Integer]
     #
+    # @!attribute [rw] number_of_associated_manual_assignment_queues
+    #   The number of associated manual assignment queues in routing
+    #   profile.
+    #   @return [Integer]
+    #
     # @!attribute [rw] number_of_associated_users
     #   The number of associated users in routing profile.
     #   @return [Integer]
@@ -20360,6 +20621,10 @@ module Aws::Connect
     #   The IDs of the associated queue.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] associated_manual_assignment_queue_ids
+    #   The IDs of the associated manual assignment queues.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfile AWS API Documentation
     #
     class RoutingProfile < Struct.new(
@@ -20372,12 +20637,60 @@ module Aws::Connect
       :default_outbound_queue_id,
       :tags,
       :number_of_associated_queues,
+      :number_of_associated_manual_assignment_queues,
       :number_of_associated_users,
       :agent_availability_timer,
       :last_modified_time,
       :last_modified_region,
       :is_default,
-      :associated_queue_ids)
+      :associated_queue_ids,
+      :associated_manual_assignment_queue_ids)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # Contains information about the queue and channel for manual assignment
+    # behaviour can be enabled.
+    #
+    # @!attribute [rw] queue_reference
+    #   Contains the channel and queue identifier for a routing profile.
+    #   @return [Types::RoutingProfileQueueReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileManualAssignmentQueueConfig AWS API Documentation
+    #
+    class RoutingProfileManualAssignmentQueueConfig < Struct.new(
+      :queue_reference)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # Contains summary information about a routing profile manual assignment
+    # queue.
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_arn
+    #   The Amazon Resource Name (ARN) of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_name
+    #   The name of the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   The channels this queue supports. Valid Values: CHAT \| TASK \|
+    #   EMAIL
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileManualAssignmentQueueConfigSummary AWS API Documentation
+    #
+    class RoutingProfileManualAssignmentQueueConfigSummary < Struct.new(
+      :queue_id,
+      :queue_arn,
+      :queue_name,
+      :channel)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -21117,6 +21430,44 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Time range that you additionally want to filter on.
+    #
+    # @!attribute [rw] criteria
+    #   List of criteria of the time range to additionally filter on.
+    #   @return [Array<Types::SearchContactsAdditionalTimeRangeCriteria>]
+    #
+    # @!attribute [rw] match_type
+    #   The match type combining multiple time range filters.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsAdditionalTimeRange AWS API Documentation
+    #
+    class SearchContactsAdditionalTimeRange < Struct.new(
+      :criteria,
+      :match_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # The criteria of the time range to additionally filter on.
+    #
+    # @!attribute [rw] time_range
+    #   A structure of time range that you want to search results.
+    #   @return [Types::SearchContactsTimeRange]
+    #
+    # @!attribute [rw] timestamp_condition
+    #   List of the timestamp conditions.
+    #   @return [Types::SearchContactsTimestampCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsAdditionalTimeRangeCriteria AWS API Documentation
+    #
+    class SearchContactsAdditionalTimeRangeCriteria < Struct.new(
+      :time_range,
+      :timestamp_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # @!attribute [rw] instance_id
     #   The identifier of Amazon Connect instance. You can find the instance
     #   ID in the Amazon Resource Name (ARN) of the instance.
@@ -21204,8 +21555,32 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The timestamp condition indicating which timestamp should be used and
+    # how it should be filtered.
+    #
+    # @!attribute [rw] type
+    #   Type of the timestamps to use for the filter.
+    #   @return [String]
+    #
+    # @!attribute [rw] condition_type
+    #   Condition of the timestamp on the contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsTimestampCondition AWS API Documentation
+    #
+    class SearchContactsTimestampCondition < Struct.new(
+      :type,
+      :condition_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # A structure of search criteria to be used to return contacts.
     #
+    # @!attribute [rw] name
+    #   Name of the contact.
+    #   @return [Types::NameCriteria]
+    #
     # @!attribute [rw] agent_ids
     #   The identifiers of agents who handled the contacts.
     #   @return [Array<String>]
@@ -21232,6 +21607,14 @@ module Aws::Connect
     #   The list of queue IDs associated with contacts.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] routing_criteria
+    #   Routing criteria for the contact.
+    #   @return [Types::SearchableRoutingCriteria]
+    #
+    # @!attribute [rw] additional_time_range
+    #   Additional TimeRange used to filter contacts.
+    #   @return [Types::SearchContactsAdditionalTimeRange]
+    #
     # @!attribute [rw] searchable_contact_attributes
     #   The search criteria based on user-defined contact attributes that
     #   have been configured for contact search. For more information, see
@@ -21258,12 +21641,15 @@ module Aws::Connect
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
     #
     class SearchCriteria < Struct.new(
+      :name,
       :agent_ids,
       :agent_hierarchy_groups,
       :channels,
       :contact_analysis,
       :initiation_methods,
       :queue_ids,
+      :routing_criteria,
+      :additional_time_range,
       :searchable_contact_attributes,
       :searchable_segment_attributes)
       SENSITIVE = []
@@ -22120,6 +22506,26 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The agent criteria to search for preferred agents on the routing
+    # criteria.
+    #
+    # @!attribute [rw] agent_ids
+    #   The identifiers of agents used in preferred agents matching.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] match_type
+    #   The match type combining multiple agent criteria steps.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableAgentCriteriaStep AWS API Documentation
+    #
+    class SearchableAgentCriteriaStep < Struct.new(
+      :agent_ids,
+      :match_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # A structure that defines search criteria based on user-defined contact
     # attributes that are configured for contact search.
     #
@@ -22163,6 +22569,34 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Routing criteria of the contact to match on.
+    #
+    # @!attribute [rw] steps
+    #   The list of Routing criteria steps of the contact routing.
+    #   @return [Array<Types::SearchableRoutingCriteriaStep>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableRoutingCriteria AWS API Documentation
+    #
+    class SearchableRoutingCriteria < Struct.new(
+      :steps)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # Routing criteria of the contact to match on.
+    #
+    # @!attribute [rw] agent_criteria
+    #   Agent matching the routing step of the routing criteria
+    #   @return [Types::SearchableAgentCriteriaStep]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableRoutingCriteriaStep AWS API Documentation
+    #
+    class SearchableRoutingCriteriaStep < Struct.new(
+      :agent_criteria)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # The search criteria based on searchable segment attributes of a
     # contact
     #
@@ -22453,12 +22887,25 @@ module Aws::Connect
     #   The value of a segment attribute.
     #   @return [Integer]
     #
+    # @!attribute [rw] value_list
+    #   The value of a segment attribute. This is only supported for
+    #   system-defined attributes, not for user-defined attributes.
+    #   @return [Array<Types::SegmentAttributeValue>]
+    #
+    # @!attribute [rw] value_arn
+    #   The value of a segment attribute that has to be a valid ARN. This is
+    #   only supported for system-defined attributes, not for user-defined
+    #   attributes.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SegmentAttributeValue AWS API Documentation
     #
     class SegmentAttributeValue < Struct.new(
       :value_string,
       :value_map,
-      :value_integer)
+      :value_integer,
+      :value_list,
+      :value_arn)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -25624,8 +26071,9 @@ module Aws::Connect
     #   This field can be used to show channel subtype, such as
     #   `connect:Guide`.
     #
-    #   Currently Contact Expiry is the only segment attribute which can be
-    #   updated by using the UpdateContact API.
+    #   Contact Expiry, and user-defined attributes (String - String) that
+    #   are defined in predefined attributes, can be updated by using the
+    #   UpdateContact API.
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
     # @!attribute [rw] queue_info
@@ -25961,8 +26409,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] effective_till
-    #   The date till when the hours of operation override would be
-    #   effective.
+    #   The date until the hours of operation override is effective.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateHoursOfOperationOverrideRequest AWS API Documentation
@@ -26328,12 +26775,27 @@ module Aws::Connect
     #   The values of the predefined attribute.
     #   @return [Types::PredefinedAttributeValues]
     #
+    # @!attribute [rw] purposes
+    #   Values that enable you to categorize your predefined attributes. You
+    #   can use them in custom UI elements across the Amazon Connect admin
+    #   website.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] attribute_configuration
+    #   Custom metadata that is associated to predefined attributes to
+    #   control behavior in upstream services, such as controlling how a
+    #   predefined attribute should be displayed in the Amazon Connect admin
+    #   website.
+    #   @return [Types::InputPredefinedAttributeConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttributeRequest AWS API Documentation
     #
     class UpdatePredefinedAttributeRequest < Struct.new(
       :instance_id,
       :name,
-      :values)
+      :values,
+      :purposes,
+      :attribute_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -27796,13 +28258,18 @@ module Aws::Connect
     #   The phone number for the user's desk phone.
     #   @return [String]
     #
+    # @!attribute [rw] persistent_connection
+    #   The persistent connection setting for the user.
+    #   @return [Boolean]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserPhoneConfig AWS API Documentation
     #
     class UserPhoneConfig < Struct.new(
       :phone_type,
       :auto_accept,
       :after_contact_work_time_limit,
-      :desk_phone_number)
+      :desk_phone_number,
+      :persistent_connection)
       SENSITIVE = []
       include Aws::Structure
     end