aws-sdk-connect 1.215.0 → 1.218.0

data/lib/aws-sdk-connect/client.rb

@@ -683,6 +683,85 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Associates a queued contact with an agent.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * Custom contact routing. You can build custom contact routing
+    #   mechanisms beyond the default system routing in Amazon Connect. You
+    #   can create tailored contact distribution logic that offers queued
+    #   contacts directly to specific agents.
+    #
+    # * Manual contact assignment. You can programmatically assign queued
+    #   contacts to available users. This provides flexibility to contact
+    #   centers that require manual oversight or specialized routing
+    #   workflows outside of standard queue management.
+    #
+    #   For information about how manual contact assignment works in the
+    #   agent workspace, see the [Access the Worklist app in the Amazon
+    #   Connect agent workspace][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    # **Important things to know**
+    #
+    # * Use this API chat/SMS, email, and task contacts. It does not support
+    #   voice contacts.
+    #
+    # * Use it to associate contacts with users regardless of their current
+    #   state, including custom states. Ensure your application logic
+    #   accounts for user availability before making associations.
+    #
+    # * It honors the IAM context key `connect:PreferredUserArn` to prevent
+    #   unauthorized contact associations.
+    #
+    # * It respects the IAM context key `connect:PreferredUserArn` to
+    #   enforce authorization controls and prevent unauthorized contact
+    #   associations. Verify that your IAM policies are properly configured
+    #   to support your intended use cases.
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][2].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/worklist-app.html
+    # [2]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, String] :user_id
+    #   The identifier for the user. This can be the ID or the ARN of the
+    #   user.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.associate_contact_with_user({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     user_id: "AgentResourceId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateContactWithUser AWS API Documentation
+    #
+    # @overload associate_contact_with_user(params = {})
+    # @param [Hash] params ({})
+    def associate_contact_with_user(params = {}, options = {})
+      req = build_request(:associate_contact_with_user, params)
+      req.send_request(options)
+    end
+
     # Associates an existing vocabulary as the default. Contact Lens for
     # Amazon Connect uses the vocabulary in post-call and real-time analysis
     # sessions for the given language.
@@ -1081,9 +1160,12 @@ module Aws::Connect
     # @option params [required, String] :routing_profile_id
     #   The identifier of the routing profile.
     #
-    # @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
+    # @option params [Array<Types::RoutingProfileQueueConfig>] :queue_configs
     #   The queues to associate with this routing profile.
     #
+    # @option params [Array<Types::RoutingProfileManualAssignmentQueueConfig>] :manual_assignment_queue_configs
+    #   The manual assignment queues to associate with this routing profile.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -1091,7 +1173,7 @@ module Aws::Connect
     #   resp = client.associate_routing_profile_queues({
     #     instance_id: "InstanceId", # required
     #     routing_profile_id: "RoutingProfileId", # required
-    #     queue_configs: [ # required
+    #     queue_configs: [
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
@@ -1101,6 +1183,14 @@ module Aws::Connect
     #         delay: 1, # required
     #       },
     #     ],
+    #     manual_assignment_queue_configs: [
+    #       {
+    #         queue_reference: { # required
+    #           queue_id: "QueueId", # required
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         },
+    #       },
+    #     ],
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueues AWS API Documentation
@@ -1938,6 +2028,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #     previous_contact_id: "ContactId",
@@ -2872,14 +2968,34 @@ module Aws::Connect
     end
 
     # Creates a new predefined attribute for the specified Amazon Connect
-    # instance. *Predefined attributes* are attributes in an Amazon Connect
-    # instance that can be used to route contacts to an agent or pools of
-    # agents within a queue. For more information, see [Create predefined
-    # attributes for routing contacts to agents][1].
+    # instance. A *predefined attribute* is made up of a name and a value.
     #
+    # For the predefined attributes per instance quota, see [Amazon Connect
+    # quotas][1].
     #
+    # **Use cases**
     #
-    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # Following are common uses cases for this API:
+    #
+    # * Create an attribute for routing proficiency (for example, agent
+    #   certification) that has predefined values (for example, a list of
+    #   possible certifications). For more information, see [Create
+    #   predefined attributes for routing contacts to agents][2].
+    #
+    # * Create an attribute for business unit name that has a list of
+    #   predefined business unit names used in your organization. This is a
+    #   use case where information for a contact varies between transfers or
+    #   conferences. For more information, see [Use contact segment
+    #   attributes][3].
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][4].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html
+    # [4]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -2888,9 +3004,19 @@ module Aws::Connect
     # @option params [required, String] :name
     #   The name of the predefined attribute.
     #
-    # @option params [required, Types::PredefinedAttributeValues] :values
+    # @option params [Types::PredefinedAttributeValues] :values
     #   The values of the predefined attribute.
     #
+    # @option params [Array<String>] :purposes
+    #   Values that enable you to categorize your predefined attributes. You
+    #   can use them in custom UI elements across the Amazon Connect admin
+    #   website.
+    #
+    # @option params [Types::InputPredefinedAttributeConfiguration] :attribute_configuration
+    #   Custom metadata that is associated to predefined attributes to control
+    #   behavior in upstream services, such as controlling how a predefined
+    #   attribute should be displayed in the Amazon Connect admin website.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -2898,9 +3024,13 @@ module Aws::Connect
     #   resp = client.create_predefined_attribute({
     #     instance_id: "InstanceId", # required
     #     name: "PredefinedAttributeName", # required
-    #     values: { # required
+    #     values: {
     #       string_list: ["PredefinedAttributeStringValue"],
     #     },
+    #     purposes: ["PredefinedAttributePurposeName"],
+    #     attribute_configuration: {
+    #       enable_value_validation_on_association: false,
+    #     },
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttribute AWS API Documentation
@@ -3260,6 +3390,16 @@ module Aws::Connect
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
     #
+    # @option params [Array<Types::RoutingProfileManualAssignmentQueueConfig>] :manual_assignment_queue_configs
+    #   The manual assignment queues associated with the routing profile. If
+    #   no queue is added, agents and supervisors can't pick or assign any
+    #   contacts from this routing profile. The limit of 10 array members
+    #   applies to the maximum number of
+    #   RoutingProfileManualAssignmentQueueConfig objects that can be passed
+    #   during a CreateRoutingProfile API request. It is different from the
+    #   quota of 50 queues per routing profile per instance that is listed in
+    #   Amazon Connect service quotas.
+    #
     # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
     #   The channels that agents can handle in the Contact Control Panel (CCP)
     #   for this routing profile.
@@ -3296,6 +3436,14 @@ module Aws::Connect
     #         delay: 1, # required
     #       },
     #     ],
+    #     manual_assignment_queue_configs: [
+    #       {
+    #         queue_reference: { # required
+    #           queue_id: "QueueId", # required
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         },
+    #       },
+    #     ],
     #     media_concurrencies: [ # required
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
@@ -3956,6 +4104,7 @@ module Aws::Connect
     #       auto_accept: false,
     #       after_contact_work_time_limit: 1,
     #       desk_phone_number: "PhoneNumber",
+    #       persistent_connection: false,
     #     },
     #     directory_user_id: "DirectoryUserId",
     #     security_profile_ids: ["SecurityProfileId"], # required
@@ -5543,6 +5692,9 @@ module Aws::Connect
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_list #=> Array
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_list[0] #=> Types::SegmentAttributeValue
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_arn #=> String
     #   resp.contact.recordings #=> Array
     #   resp.contact.recordings[0].storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
     #   resp.contact.recordings[0].location #=> String
@@ -6246,14 +6398,29 @@ module Aws::Connect
     end
 
     # Describes a predefined attribute for the specified Amazon Connect
-    # instance. *Predefined attributes* are attributes in an Amazon Connect
-    # instance that can be used to route contacts to an agent or pools of
-    # agents within a queue. For more information, see [Create predefined
-    # attributes for routing contacts to agents][1].
+    # instance. A *predefined attribute* is made up of a name and a value.
+    # You can use predefined attributes for:
+    #
+    # * Routing proficiency (for example, agent certification) that has
+    #   predefined values (for example, a list of possible certifications).
+    #   For more information, see [Create predefined attributes for routing
+    #   contacts to agents][1].
+    #
+    # * Contact information that varies between transfers or conferences,
+    #   such as the name of the business unit handling the contact. For more
+    #   information, see [Use contact segment attributes][2].
+    #
+    # For the predefined attributes per instance quota, see [Amazon Connect
+    # quotas][3].
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][4].
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas
+    # [4]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -6278,6 +6445,10 @@ module Aws::Connect
     #   resp.predefined_attribute.name #=> String
     #   resp.predefined_attribute.values.string_list #=> Array
     #   resp.predefined_attribute.values.string_list[0] #=> String
+    #   resp.predefined_attribute.purposes #=> Array
+    #   resp.predefined_attribute.purposes[0] #=> String
+    #   resp.predefined_attribute.attribute_configuration.enable_value_validation_on_association #=> Boolean
+    #   resp.predefined_attribute.attribute_configuration.is_read_only #=> Boolean
     #   resp.predefined_attribute.last_modified_time #=> Time
     #   resp.predefined_attribute.last_modified_region #=> String
     #
@@ -6485,6 +6656,7 @@ module Aws::Connect
     #   resp.routing_profile.tags #=> Hash
     #   resp.routing_profile.tags["TagKey"] #=> String
     #   resp.routing_profile.number_of_associated_queues #=> Integer
+    #   resp.routing_profile.number_of_associated_manual_assignment_queues #=> Integer
     #   resp.routing_profile.number_of_associated_users #=> Integer
     #   resp.routing_profile.agent_availability_timer #=> String, one of "TIME_SINCE_LAST_ACTIVITY", "TIME_SINCE_LAST_INBOUND"
     #   resp.routing_profile.last_modified_time #=> Time
@@ -6492,6 +6664,8 @@ module Aws::Connect
     #   resp.routing_profile.is_default #=> Boolean
     #   resp.routing_profile.associated_queue_ids #=> Array
     #   resp.routing_profile.associated_queue_ids[0] #=> String
+    #   resp.routing_profile.associated_manual_assignment_queue_ids #=> Array
+    #   resp.routing_profile.associated_manual_assignment_queue_ids[0] #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfile AWS API Documentation
     #
@@ -6737,6 +6911,7 @@ module Aws::Connect
     #   resp.user.phone_config.auto_accept #=> Boolean
     #   resp.user.phone_config.after_contact_work_time_limit #=> Integer
     #   resp.user.phone_config.desk_phone_number #=> String
+    #   resp.user.phone_config.persistent_connection #=> Boolean
     #   resp.user.directory_user_id #=> String
     #   resp.user.security_profile_ids #=> Array
     #   resp.user.security_profile_ids[0] #=> String
@@ -7415,6 +7590,10 @@ module Aws::Connect
 
     # Disassociates a set of queues from a routing profile.
     #
+    # Up to 10 queue references can be disassociated in a single API call.
+    # More than 10 queue references results in a single call results in an
+    # InvalidParameterException.
+    #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7426,9 +7605,13 @@ module Aws::Connect
     # @option params [required, String] :routing_profile_id
     #   The identifier of the routing profile.
     #
-    # @option params [required, Array<Types::RoutingProfileQueueReference>] :queue_references
+    # @option params [Array<Types::RoutingProfileQueueReference>] :queue_references
     #   The queues to disassociate from this routing profile.
     #
+    # @option params [Array<Types::RoutingProfileQueueReference>] :manual_assignment_queue_references
+    #   The manual assignment queues to disassociate with this routing
+    #   profile.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -7436,7 +7619,13 @@ module Aws::Connect
     #   resp = client.disassociate_routing_profile_queues({
     #     instance_id: "InstanceId", # required
     #     routing_profile_id: "RoutingProfileId", # required
-    #     queue_references: [ # required
+    #     queue_references: [
+    #       {
+    #         queue_id: "QueueId", # required
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #       },
+    #     ],
+    #     manual_assignment_queue_references: [
     #       {
     #         queue_id: "QueueId", # required
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
@@ -7724,22 +7913,38 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Gets the real-time metrics of the specified contact.
+    # Retrieves the position of the contact in the queue.
     #
     # **Use cases**
     #
-    # Following are common uses cases for this API:
+    # Following are common uses cases for position in queue:
     #
-    # * You can use this API to retrieve the position of the contact in the
-    #   queue.
+    # * Understand the expected wait experience of a contact.
     #
-    # ^
+    # * Inform customers of their position in queue and potentially offer a
+    #   callback.
+    #
+    # * Make data-driven routing decisions between primary and alternative
+    #   queues.
     #
-    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    # * Enhance queue visibility and leverage agent proficiencies to
+    #   streamline contact routing.
     #
+    # **Important things to know**
+    #
+    # * The only way to retrieve the position of the contact in queue is by
+    #   using this API. You can't retrieve the position by using flows and
+    #   attributes.
+    #
+    # * For more information, see the [Position in queue][1] metric in the
+    #   *Amazon Connect Administrator Guide*.
     #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][2].
     #
-    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
+    # [2]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -9089,6 +9294,8 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
     #     UI name: [Average queue abandon time][12]
     #
     #   AVG\_ACTIVE\_TIME
@@ -9481,10 +9688,23 @@ module Aws::Connect
     #
     #     UI name: [Average queue answer time][45]
     #
+    #     Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
+    #     `DISCONNECT_REASON`
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
     #
+    #   AVG\_QUEUE\_ANSWER\_TIME\_CUSTOMER\_FIRST\_CALLBACK
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect,
+    #     Agent Hierarchy
+    #
+    #     UI name: [Avg. queue answer time - customer first callback][46]
+    #
     #   AVG\_RESPONSE\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -9494,7 +9714,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
     #     Queue, Q in Connect
     #
-    #     UI name: [Average agent response time][46]
+    #     UI name: [Average agent response time][47]
     #
     #   AVG\_RESPONSE\_TIME\_CUSTOMER
     #
@@ -9505,7 +9725,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
     #     Queue, Q in Connect
     #
-    #     UI name: [Average customer response time][47]
+    #     UI name: [Average customer response time][48]
     #
     #   AVG\_RESOLUTION\_TIME
     #
@@ -9514,7 +9734,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][48]
+    #     UI name: [Average resolution time][49]
     #
     #   AVG\_TALK\_TIME
     #
@@ -9527,7 +9747,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][49]
+    #     UI name: [Average talk time][50]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -9540,7 +9760,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][50]
+    #     UI name: [Average agent talk time][51]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -9553,7 +9773,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][51]
+    #     UI name: [Average customer talk time][52]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -9564,7 +9784,18 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][52]
+    #     UI name: [Average wait time after customer connection][53]
+    #
+    #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect,
+    #     Agent Hierarchy
+    #
+    #     UI name: [Avg. wait time after customer connection - customer first
+    #     callback][54]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -9574,7 +9805,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][53]
+    #     UI name: [Average weighted evaluation score][55]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -9586,7 +9817,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Bot conversations completed][54]
+    #     UI name: [Bot conversations completed][56]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -9599,7 +9830,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][55]
+    #     UI name: [Bot intents completed][57]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -9614,7 +9845,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][56]
+    #     UI name: [Campaign contacts abandoned after X][58]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -9629,7 +9860,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][57]
+    #     UI name: [Campaign contacts abandoned after X rate][59]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -9642,7 +9873,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][58]
+    #     UI name: [Campaign interactions][60]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -9654,7 +9885,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign progress rate][59]
+    #     UI name: [Campaign progress rate][61]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -9665,7 +9896,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][60]
+    #     UI name: [Campaign send attempts][62]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -9678,7 +9909,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event Type,
     #     Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][61]
+    #     UI name: [Campaign send exclusions][63]
     #
     #   CASES\_CREATED
     #
@@ -9688,7 +9919,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][62]
+    #     UI name: [Cases created][64]
     #
     #   CONTACTS\_CREATED
     #
@@ -9699,7 +9930,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][63]
+    #     UI name: [Contacts created][65]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9715,7 +9946,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][64]
+    #     UI name: [Contacts handled][66]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9730,7 +9961,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][65]
+    #     UI name: [Contacts handled (connected to agent timestamp)][67]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9740,7 +9971,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][66]
+    #     UI name: [Contacts hold disconnect][68]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9749,7 +9980,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][67]
+    #     UI name: [Contacts hold agent disconnect][69]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9758,7 +9989,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][68]
+    #     UI name: [Contacts hold customer disconnect][70]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9767,7 +9998,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][69]
+    #     UI name: [Contacts put on hold][71]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9776,7 +10007,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][70]
+    #     UI name: [Contacts transferred out external][72]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9785,7 +10016,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][71]
+    #     UI name: [Contacts transferred out internal][73]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9795,7 +10026,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][72]
+    #     UI name: [Contacts queued][74]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9804,7 +10035,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][73]
+    #     UI name: [Contacts queued (enqueue timestamp)][75]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9817,7 +10048,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][74]
+    #     UI name: [Contacts removed from queue in X seconds][76]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9830,7 +10061,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][75]
+    #     UI name: [Contacts resolved in X][77]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9840,7 +10071,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][76]
+    #     UI name: [Contacts transferred out][78]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9854,7 +10085,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][77]
+    #     UI name: [Contacts transferred out by agent][79]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9864,7 +10095,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][78]
+    #     UI name: [Contacts transferred out queue][80]
     #
     #   CURRENT\_CASES
     #
@@ -9874,7 +10105,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][79]
+    #     UI name: [Current cases][81]
     #
     #   CONVERSATIONS\_ABANDONED
     #
@@ -9885,7 +10116,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
     #     Queue, Q in Connect
     #
-    #     UI name: [Conversations abandoned][80]
+    #     UI name: [Conversations abandoned][82]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -9901,7 +10132,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][81]
+    #     UI name: [Delivery attempts][83]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9927,7 +10158,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][82]
+    #     UI name: [Delivery attempt disposition rate][84]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9945,7 +10176,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Evaluations performed][83]
+    #     UI name: [Evaluations performed][85]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9957,7 +10188,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][84]
+    #     UI name: [Flows outcome][86]
     #
     #   FLOWS\_STARTED
     #
@@ -9968,7 +10199,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][85]
+    #     UI name: [Flows started][87]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -9980,7 +10211,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][86]
+    #     UI name: [Human answered][88]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9992,7 +10223,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][87]
+    #     UI name: [Maximum flow time][89]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -10002,7 +10233,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][88]
+    #     UI name: [Maximum queued time][90]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -10014,7 +10245,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][89]
+    #     UI name: [Minimum flow time][91]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -10024,7 +10255,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Automatic fails percent][90]
+    #     UI name: [Automatic fails percent][92]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -10036,7 +10267,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][91]
+    #     UI name: [Percent bot conversations outcome][93]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -10049,7 +10280,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][92]
+    #     UI name: [Percent bot intents outcome][94]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -10059,7 +10290,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][93]
+    #     UI name: [Cases resolved on first contact][95]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -10091,7 +10322,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][94].
+    #     UI name: [Flows outcome percentage][96].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -10108,7 +10339,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][95]
+    #     UI name: [Non-talk time percent][97]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -10121,7 +10352,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][96]
+    #     UI name: [Talk time percent][98]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -10134,7 +10365,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][97]
+    #     UI name: [Agent talk time percent][99]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -10147,7 +10378,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][98]
+    #     UI name: [Customer talk time percent][100]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -10159,7 +10390,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients attempted][99]
+    #     UI name: [Recipients attempted][101]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -10175,7 +10406,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][100]
+    #     UI name: [Recipients interacted][102]
     #
     #   RECIPIENTS\_TARGETED
     #
@@ -10187,7 +10418,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients targeted][101]
+    #     UI name: [Recipients targeted][103]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -10197,7 +10428,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][102]
+    #     UI name: [Cases reopened][104]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -10207,7 +10438,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][103]
+    #     UI name: [Cases resolved][105]
     #
     #   SERVICE\_LEVEL
     #
@@ -10222,7 +10453,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][104]
+    #     UI name: [Service level X][106]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -10248,12 +10479,13 @@ module Aws::Connect
     #
     #     Valid metric filter key: `INITIATION_METHOD`. This metric only
     #     supports the following filter keys as `INITIATION_METHOD`: `INBOUND`
-    #     \| `OUTBOUND` \| `CALLBACK` \| `API`
+    #     \| `OUTBOUND` \| `CALLBACK` \| `API` \|
+    #     `CALLBACK_CUSTOMER_FIRST_DIALED`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][105]
+    #     UI name: [Agent API connecting time][107]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -10266,8 +10498,9 @@ module Aws::Connect
     #
     #     Metric filter:
     #
-    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
-    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
+    #     * Valid values: `API`\| `INCOMING` \| `OUTBOUND` \| `TRANSFER` \|
+    #       `CALLBACK` \| `QUEUE_TRANSFER`\| `Disconnect` \|
+    #       `CALLBACK_CUSTOMER_FIRST_DIALED`
     #
     #     ^
     #
@@ -10275,7 +10508,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][106]
+    #     UI name: [Contact abandoned][108]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -10288,7 +10521,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][107]
+    #     UI name: [Contacts abandoned in X seconds][109]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -10301,7 +10534,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][108]
+    #     UI name: [Contacts answered in X seconds][110]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -10310,7 +10543,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][109]
+    #     UI name: [Contact flow time][111]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -10318,7 +10551,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][110]
+    #     UI name: [Agent on contact time][112]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10330,7 +10563,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][111]
+    #     UI name: [Contact disconnected][113]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10338,7 +10571,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][112]
+    #     UI name: [Error status time][114]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10347,7 +10580,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][113]
+    #     UI name: [Contact handle time][115]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10356,7 +10589,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][114]
+    #     UI name: [Customer hold time][116]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10364,7 +10597,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][115]
+    #     UI name: [Agent idle time][117]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10373,7 +10606,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][116]
+    #     UI name: [Agent interaction and hold time][118]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10382,7 +10615,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][117]
+    #     UI name: [Agent interaction time][119]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10390,7 +10623,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent non-productive time][118]
+    #     UI name: [Agent non-productive time][120]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10398,7 +10631,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][119]
+    #     UI name: [Online time][121]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10407,7 +10640,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][120]
+    #     UI name: [Callback attempts][122]
     #
     #
     #
@@ -10456,81 +10689,83 @@ module Aws::Connect
     #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
     #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
     #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -12489,14 +12724,29 @@ module Aws::Connect
     end
 
     # Lists predefined attributes for the specified Amazon Connect instance.
-    # *Predefined attributes* are attributes in an Amazon Connect instance
-    # that can be used to route contacts to an agent or pools of agents
-    # within a queue. For more information, see [Create predefined
-    # attributes for routing contacts to agents][1].
+    # A *predefined attribute* is made up of a name and a value. You can use
+    # predefined attributes for:
+    #
+    # * Routing proficiency (for example, agent certification) that has
+    #   predefined values (for example, a list of possible certifications).
+    #   For more information, see [Create predefined attributes for routing
+    #   contacts to agents][1].
+    #
+    # * Contact information that varies between transfers or conferences,
+    #   such as the name of the business unit handling the contact. For more
+    #   information, see [Use contact segment attributes][2].
+    #
+    # For the predefined attributes per instance quota, see [Amazon Connect
+    # quotas][3].
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][4].
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas
+    # [4]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -12898,6 +13148,94 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists the manual assignment queues associated with a routing profile.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * This API returns list of queues where contacts can be manually
+    #   assigned or picked. The user can additionally filter on queues, if
+    #   they have access to those queues (otherwise a invalid request
+    #   exception will be thrown).
+    #
+    #   For information about how manual contact assignment works in the
+    #   agent workspace, see the [Access the Worklist app in the Amazon
+    #   Connect agent workspace][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    # **Important things to know**
+    #
+    # * This API only returns the manual assignment queues associated with a
+    #   routing profile. Use the ListRoutingProfileQueues API to list the
+    #   auto assignment queues for the routing profile.
+    #
+    # ^
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][2].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/worklist-app.html
+    # [2]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :routing_profile_id
+    #   The identifier of the routing profile.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListRoutingProfileManualAssignmentQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListRoutingProfileManualAssignmentQueuesResponse#next_token #next_token} => String
+    #   * {Types::ListRoutingProfileManualAssignmentQueuesResponse#routing_profile_manual_assignment_queue_config_summary_list #routing_profile_manual_assignment_queue_config_summary_list} => Array&lt;Types::RoutingProfileManualAssignmentQueueConfigSummary&gt;
+    #   * {Types::ListRoutingProfileManualAssignmentQueuesResponse#last_modified_time #last_modified_time} => Time
+    #   * {Types::ListRoutingProfileManualAssignmentQueuesResponse#last_modified_region #last_modified_region} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_routing_profile_manual_assignment_queues({
+    #     instance_id: "InstanceId", # required
+    #     routing_profile_id: "RoutingProfileId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.routing_profile_manual_assignment_queue_config_summary_list #=> Array
+    #   resp.routing_profile_manual_assignment_queue_config_summary_list[0].queue_id #=> String
+    #   resp.routing_profile_manual_assignment_queue_config_summary_list[0].queue_arn #=> String
+    #   resp.routing_profile_manual_assignment_queue_config_summary_list[0].queue_name #=> String
+    #   resp.routing_profile_manual_assignment_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.last_modified_time #=> Time
+    #   resp.last_modified_region #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileManualAssignmentQueues AWS API Documentation
+    #
+    # @overload list_routing_profile_manual_assignment_queues(params = {})
+    # @param [Hash] params ({})
+    def list_routing_profile_manual_assignment_queues(params = {}, options = {})
+      req = build_request(:list_routing_profile_manual_assignment_queues, params)
+      req.send_request(options)
+    end
+
     # Lists the queues associated with a routing profile.
     #
     # @option params [required, String] :instance_id
@@ -14670,11 +15008,15 @@ module Aws::Connect
     #   resp = client.search_contacts({
     #     instance_id: "InstanceId", # required
     #     time_range: { # required
-    #       type: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP
+    #       type: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, ENQUEUE_TIMESTAMP
     #       start_time: Time.now, # required
     #       end_time: Time.now, # required
     #     },
     #     search_criteria: {
+    #       name: {
+    #         search_text: ["SearchText"], # required
+    #         match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
+    #       },
     #       agent_ids: ["AgentResourceId"],
     #       agent_hierarchy_groups: {
     #         l1_ids: ["HierarchyGroupId"],
@@ -14690,14 +15032,40 @@ module Aws::Connect
     #             {
     #               participant_role: "AGENT", # required, accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT, SUPERVISOR
     #               search_text: ["SearchText"], # required
-    #               match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY
+    #               match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
     #             },
     #           ],
-    #           match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #           match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
     #         },
     #       },
     #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
     #       queue_ids: ["QueueId"],
+    #       routing_criteria: {
+    #         steps: [
+    #           {
+    #             agent_criteria: {
+    #               agent_ids: ["AgentResourceId"],
+    #               match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
+    #             },
+    #           },
+    #         ],
+    #       },
+    #       additional_time_range: {
+    #         criteria: [ # required
+    #           {
+    #             time_range: {
+    #               type: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, ENQUEUE_TIMESTAMP
+    #               start_time: Time.now, # required
+    #               end_time: Time.now, # required
+    #             },
+    #             timestamp_condition: {
+    #               type: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, ENQUEUE_TIMESTAMP
+    #               condition_type: "NOT_EXISTS", # required, accepts NOT_EXISTS
+    #             },
+    #           },
+    #         ],
+    #         match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
+    #       },
     #       searchable_contact_attributes: {
     #         criteria: [ # required
     #           {
@@ -14705,7 +15073,7 @@ module Aws::Connect
     #             values: ["SearchableContactAttributeValue"], # required
     #           },
     #         ],
-    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
     #       },
     #       searchable_segment_attributes: {
     #         criteria: [ # required
@@ -14714,13 +15082,13 @@ module Aws::Connect
     #             values: ["SearchableSegmentAttributeValue"], # required
     #           },
     #         ],
-    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY, MATCH_EXACT, MATCH_NONE
     #       },
     #     },
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     sort: {
-    #       field_name: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, INITIATION_METHOD, CHANNEL
+    #       field_name: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, INITIATION_METHOD, CHANNEL, EXPIRY_TIMESTAMP
     #       order: "ASCENDING", # required, accepts ASCENDING, DESCENDING
     #     },
     #   })
@@ -14743,6 +15111,40 @@ module Aws::Connect
     #   resp.contacts[0].scheduled_timestamp #=> Time
     #   resp.contacts[0].segment_attributes #=> Hash
     #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_string #=> String
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map #=> Hash
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_string #=> String
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_map #=> Types::SegmentAttributeValueMap
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_integer #=> Integer
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_list #=> Array
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_list[0] #=> Types::SegmentAttributeValue
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"].value_arn #=> String
+    #   resp.contacts[0].name #=> String
+    #   resp.contacts[0].routing_criteria.steps #=> Array
+    #   resp.contacts[0].routing_criteria.steps[0].expiry.duration_in_seconds #=> Integer
+    #   resp.contacts[0].routing_criteria.steps[0].expiry.expiry_timestamp #=> Time
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.name #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.value #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.range.min_proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.range.max_proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids #=> Array
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids[0] #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.attribute_condition.comparison_operator #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.and_expression #=> Array
+    #   resp.contacts[0].routing_criteria.steps[0].expression.and_expression[0] #=> Types::Expression
+    #   resp.contacts[0].routing_criteria.steps[0].expression.or_expression #=> Array
+    #   resp.contacts[0].routing_criteria.steps[0].expression.or_expression[0] #=> Types::Expression
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.name #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.value #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.range.min_proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.range.max_proficiency_level #=> Float
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.match_criteria.agents_criteria.agent_ids #=> Array
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.match_criteria.agents_criteria.agent_ids[0] #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].expression.not_attribute_condition.comparison_operator #=> String
+    #   resp.contacts[0].routing_criteria.steps[0].status #=> String, one of "ACTIVE", "INACTIVE", "JOINED", "EXPIRED"
+    #   resp.contacts[0].routing_criteria.activation_timestamp #=> Time
+    #   resp.contacts[0].routing_criteria.index #=> Integer
     #   resp.next_token #=> String
     #   resp.total_count #=> Integer
     #
@@ -15070,15 +15472,30 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Searches predefined attributes that meet certain criteria. *Predefined
-    # attributes* are attributes in an Amazon Connect instance that can be
-    # used to route contacts to an agent or pools of agents within a queue.
-    # For more information, see [Create predefined attributes for routing
-    # contacts to agents][1].
+    # Searches predefined attributes that meet certain criteria. A
+    # *predefined attribute* is made up of a name and a value. You can use
+    # predefined attributes for:
+    #
+    # * Routing proficiency (for example, agent certification) that has
+    #   predefined values (for example, a list of possible certifications).
+    #   For more information, see [Create predefined attributes for routing
+    #   contacts to agents][1].
+    #
+    # * Contact information that varies between transfers or conferences,
+    #   such as the name of the business unit handling the contact. For more
+    #   information, see [Use contact segment attributes][2].
+    #
+    # For the predefined attributes per instance quota, see [Amazon Connect
+    # quotas][3].
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][4].
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas
+    # [4]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -15134,6 +15551,10 @@ module Aws::Connect
     #   resp.predefined_attributes[0].name #=> String
     #   resp.predefined_attributes[0].values.string_list #=> Array
     #   resp.predefined_attributes[0].values.string_list[0] #=> String
+    #   resp.predefined_attributes[0].purposes #=> Array
+    #   resp.predefined_attributes[0].purposes[0] #=> String
+    #   resp.predefined_attributes[0].attribute_configuration.enable_value_validation_on_association #=> Boolean
+    #   resp.predefined_attributes[0].attribute_configuration.is_read_only #=> Boolean
     #   resp.predefined_attributes[0].last_modified_time #=> Time
     #   resp.predefined_attributes[0].last_modified_region #=> String
     #   resp.next_token #=> String
@@ -15677,6 +16098,7 @@ module Aws::Connect
     #   resp.routing_profiles[0].tags #=> Hash
     #   resp.routing_profiles[0].tags["TagKey"] #=> String
     #   resp.routing_profiles[0].number_of_associated_queues #=> Integer
+    #   resp.routing_profiles[0].number_of_associated_manual_assignment_queues #=> Integer
     #   resp.routing_profiles[0].number_of_associated_users #=> Integer
     #   resp.routing_profiles[0].agent_availability_timer #=> String, one of "TIME_SINCE_LAST_ACTIVITY", "TIME_SINCE_LAST_INBOUND"
     #   resp.routing_profiles[0].last_modified_time #=> Time
@@ -15684,6 +16106,8 @@ module Aws::Connect
     #   resp.routing_profiles[0].is_default #=> Boolean
     #   resp.routing_profiles[0].associated_queue_ids #=> Array
     #   resp.routing_profiles[0].associated_queue_ids[0] #=> String
+    #   resp.routing_profiles[0].associated_manual_assignment_queue_ids #=> Array
+    #   resp.routing_profiles[0].associated_manual_assignment_queue_ids[0] #=> String
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -16111,6 +16535,7 @@ module Aws::Connect
     #   resp.users[0].phone_config.auto_accept #=> Boolean
     #   resp.users[0].phone_config.after_contact_work_time_limit #=> Integer
     #   resp.users[0].phone_config.desk_phone_number #=> String
+    #   resp.users[0].phone_config.persistent_connection #=> Boolean
     #   resp.users[0].routing_profile_id #=> String
     #   resp.users[0].security_profile_ids #=> Array
     #   resp.users[0].security_profile_ids[0] #=> String
@@ -16702,6 +17127,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #     customer_id: "CustomerIdNonEmpty",
@@ -17098,6 +17529,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #     client_token: "ClientToken",
@@ -17258,6 +17695,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #     attributes: {
@@ -17819,6 +18262,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #   })
@@ -18649,8 +19098,9 @@ module Aws::Connect
     #   This field can be used to show channel subtype, such as
     #   `connect:Guide`.
     #
-    #   Currently Contact Expiry is the only segment attribute which can be
-    #   updated by using the UpdateContact API.
+    #   Contact Expiry, and user-defined attributes (String - String) that are
+    #   defined in predefined attributes, can be updated by using the
+    #   UpdateContact API.
     #
     # @option params [Types::QueueInfoInput] :queue_info
     #   Information about the queue associated with a contact. This parameter
@@ -18723,6 +19173,12 @@ module Aws::Connect
     #           },
     #         },
     #         value_integer: 1,
+    #         value_list: [
+    #           {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         ],
+    #         value_arn: "SegmentAttributeValueString",
     #       },
     #     },
     #     queue_info: {
@@ -19572,7 +20028,7 @@ module Aws::Connect
     #   The date from when the hours of operation override would be effective.
     #
     # @option params [String] :effective_till
-    #   The date till when the hours of operation override would be effective.
+    #   The date until the hours of operation override is effective.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -20006,14 +20462,34 @@ module Aws::Connect
     end
 
     # Updates a predefined attribute for the specified Amazon Connect
-    # instance. *Predefined attributes* are attributes in an Amazon Connect
-    # instance that can be used to route contacts to an agent or pools of
-    # agents within a queue. For more information, see [Create predefined
-    # attributes for routing contacts to agents][1].
+    # instance. A *predefined attribute* is made up of a name and a value.
     #
+    # For the predefined attributes per instance quota, see [Amazon Connect
+    # quotas][1].
     #
+    # **Use cases**
     #
-    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # Following are common uses cases for this API:
+    #
+    # * Update routing proficiency (for example, agent certification) that
+    #   has predefined values (for example, a list of possible
+    #   certifications). For more information, see [Create predefined
+    #   attributes for routing contacts to agents][2].
+    #
+    # * Update an attribute for business unit name that has a list of
+    #   predefined business unit names used in your organization. This is a
+    #   use case where information for a contact varies between transfers or
+    #   conferences. For more information, see [Use contact segment
+    #   attributes][3].
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][4].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html
+    # [4]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -20025,6 +20501,16 @@ module Aws::Connect
     # @option params [Types::PredefinedAttributeValues] :values
     #   The values of the predefined attribute.
     #
+    # @option params [Array<String>] :purposes
+    #   Values that enable you to categorize your predefined attributes. You
+    #   can use them in custom UI elements across the Amazon Connect admin
+    #   website.
+    #
+    # @option params [Types::InputPredefinedAttributeConfiguration] :attribute_configuration
+    #   Custom metadata that is associated to predefined attributes to control
+    #   behavior in upstream services, such as controlling how a predefined
+    #   attribute should be displayed in the Amazon Connect admin website.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -20035,6 +20521,10 @@ module Aws::Connect
     #     values: {
     #       string_list: ["PredefinedAttributeStringValue"],
     #     },
+    #     purposes: ["PredefinedAttributePurposeName"],
+    #     attribute_configuration: {
+    #       enable_value_validation_on_association: false,
+    #     },
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttribute AWS API Documentation
@@ -21314,6 +21804,7 @@ module Aws::Connect
     #       auto_accept: false,
     #       after_contact_work_time_limit: 1,
     #       desk_phone_number: "PhoneNumber",
+    #       persistent_connection: false,
     #     },
     #     user_id: "UserId", # required
     #     instance_id: "InstanceId", # required
@@ -21562,7 +22053,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.215.0'
+      context[:gem_version] = '1.218.0'
       Seahorse::Client::Request.new(handlers, context)
     end