aws-sdk-connect 1.20.0 → 1.25.0

data/lib/aws-sdk-connect/client_api.rb

@@ -22,6 +22,9 @@ module Aws::Connect
     AutoAccept = Shapes::BooleanShape.new(name: 'AutoAccept')
     Channel = Shapes::StringShape.new(name: 'Channel')
     Channels = Shapes::ListShape.new(name: 'Channels')
+    ChatContent = Shapes::StringShape.new(name: 'ChatContent')
+    ChatContentType = Shapes::StringShape.new(name: 'ChatContentType')
+    ChatMessage = Shapes::StructureShape.new(name: 'ChatMessage')
     ClientToken = Shapes::StringShape.new(name: 'ClientToken')
     Comparison = Shapes::StringShape.new(name: 'Comparison')
     ContactFlowId = Shapes::StringShape.new(name: 'ContactFlowId')
@@ -52,6 +55,7 @@ module Aws::Connect
     DestinationNotAllowedException = Shapes::StructureShape.new(name: 'DestinationNotAllowedException')
     Dimensions = Shapes::StructureShape.new(name: 'Dimensions')
     DirectoryUserId = Shapes::StringShape.new(name: 'DirectoryUserId')
+    DisplayName = Shapes::StringShape.new(name: 'DisplayName')
     DuplicateResourceException = Shapes::StructureShape.new(name: 'DuplicateResourceException')
     Email = Shapes::StringShape.new(name: 'Email')
     Filters = Shapes::StructureShape.new(name: 'Filters')
@@ -103,6 +107,8 @@ module Aws::Connect
     ListRoutingProfilesResponse = Shapes::StructureShape.new(name: 'ListRoutingProfilesResponse')
     ListSecurityProfilesRequest = Shapes::StructureShape.new(name: 'ListSecurityProfilesRequest')
     ListSecurityProfilesResponse = Shapes::StructureShape.new(name: 'ListSecurityProfilesResponse')
+    ListTagsForResourceRequest = Shapes::StructureShape.new(name: 'ListTagsForResourceRequest')
+    ListTagsForResourceResponse = Shapes::StructureShape.new(name: 'ListTagsForResourceResponse')
     ListUserHierarchyGroupsRequest = Shapes::StructureShape.new(name: 'ListUserHierarchyGroupsRequest')
     ListUserHierarchyGroupsResponse = Shapes::StructureShape.new(name: 'ListUserHierarchyGroupsResponse')
     ListUsersRequest = Shapes::StructureShape.new(name: 'ListUsersRequest')
@@ -112,6 +118,9 @@ module Aws::Connect
     Message = Shapes::StringShape.new(name: 'Message')
     NextToken = Shapes::StringShape.new(name: 'NextToken')
     OutboundContactNotPermittedException = Shapes::StructureShape.new(name: 'OutboundContactNotPermittedException')
+    ParticipantDetails = Shapes::StructureShape.new(name: 'ParticipantDetails')
+    ParticipantId = Shapes::StringShape.new(name: 'ParticipantId')
+    ParticipantToken = Shapes::StringShape.new(name: 'ParticipantToken')
     Password = Shapes::StringShape.new(name: 'Password')
     PhoneNumber = Shapes::StringShape.new(name: 'PhoneNumber')
     PhoneNumberCountryCode = Shapes::StringShape.new(name: 'PhoneNumberCountryCode')
@@ -141,15 +150,23 @@ module Aws::Connect
     SecurityProfileSummary = Shapes::StructureShape.new(name: 'SecurityProfileSummary')
     SecurityProfileSummaryList = Shapes::ListShape.new(name: 'SecurityProfileSummaryList')
     SecurityToken = Shapes::StringShape.new(name: 'SecurityToken')
+    StartChatContactRequest = Shapes::StructureShape.new(name: 'StartChatContactRequest')
+    StartChatContactResponse = Shapes::StructureShape.new(name: 'StartChatContactResponse')
     StartOutboundVoiceContactRequest = Shapes::StructureShape.new(name: 'StartOutboundVoiceContactRequest')
     StartOutboundVoiceContactResponse = Shapes::StructureShape.new(name: 'StartOutboundVoiceContactResponse')
     Statistic = Shapes::StringShape.new(name: 'Statistic')
     StopContactRequest = Shapes::StructureShape.new(name: 'StopContactRequest')
     StopContactResponse = Shapes::StructureShape.new(name: 'StopContactResponse')
+    TagKey = Shapes::StringShape.new(name: 'TagKey')
+    TagKeyList = Shapes::ListShape.new(name: 'TagKeyList')
+    TagMap = Shapes::MapShape.new(name: 'TagMap')
+    TagResourceRequest = Shapes::StructureShape.new(name: 'TagResourceRequest')
+    TagValue = Shapes::StringShape.new(name: 'TagValue')
     Threshold = Shapes::StructureShape.new(name: 'Threshold')
     ThresholdValue = Shapes::FloatShape.new(name: 'ThresholdValue')
     ThrottlingException = Shapes::StructureShape.new(name: 'ThrottlingException')
     Unit = Shapes::StringShape.new(name: 'Unit')
+    UntagResourceRequest = Shapes::StructureShape.new(name: 'UntagResourceRequest')
     UpdateContactAttributesRequest = Shapes::StructureShape.new(name: 'UpdateContactAttributesRequest')
     UpdateContactAttributesResponse = Shapes::StructureShape.new(name: 'UpdateContactAttributesResponse')
     UpdateUserHierarchyRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyRequest')
@@ -172,6 +189,10 @@ module Aws::Connect
 
     Channels.member = Shapes::ShapeRef.new(shape: Channel)
 
+    ChatMessage.add_member(:content_type, Shapes::ShapeRef.new(shape: ChatContentType, required: true, location_name: "ContentType"))
+    ChatMessage.add_member(:content, Shapes::ShapeRef.new(shape: ChatContent, required: true, location_name: "Content"))
+    ChatMessage.struct_class = Types::ChatMessage
+
     ContactFlowSummary.add_member(:id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "Id"))
     ContactFlowSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     ContactFlowSummary.add_member(:name, Shapes::ShapeRef.new(shape: ContactFlowName, location_name: "Name"))
@@ -194,6 +215,7 @@ module Aws::Connect
     CreateUserRequest.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, required: true, location_name: "RoutingProfileId"))
     CreateUserRequest.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "HierarchyGroupId"))
     CreateUserRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    CreateUserRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     CreateUserRequest.struct_class = Types::CreateUserRequest
 
     CreateUserResponse.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, location_name: "UserId"))
@@ -434,6 +456,12 @@ module Aws::Connect
     ListSecurityProfilesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     ListSecurityProfilesResponse.struct_class = Types::ListSecurityProfilesResponse
 
+    ListTagsForResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
+    ListTagsForResourceRequest.struct_class = Types::ListTagsForResourceRequest
+
+    ListTagsForResourceResponse.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "tags"))
+    ListTagsForResourceResponse.struct_class = Types::ListTagsForResourceResponse
+
     ListUserHierarchyGroupsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     ListUserHierarchyGroupsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
     ListUserHierarchyGroupsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult1000, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
@@ -455,6 +483,9 @@ module Aws::Connect
     OutboundContactNotPermittedException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     OutboundContactNotPermittedException.struct_class = Types::OutboundContactNotPermittedException
 
+    ParticipantDetails.add_member(:display_name, Shapes::ShapeRef.new(shape: DisplayName, required: true, location_name: "DisplayName"))
+    ParticipantDetails.struct_class = Types::ParticipantDetails
+
     PhoneNumberCountryCodes.member = Shapes::ShapeRef.new(shape: PhoneNumberCountryCode)
 
     PhoneNumberSummary.add_member(:id, Shapes::ShapeRef.new(shape: PhoneNumberId, location_name: "Id"))
@@ -503,6 +534,19 @@ module Aws::Connect
 
     SecurityProfileSummaryList.member = Shapes::ShapeRef.new(shape: SecurityProfileSummary)
 
+    StartChatContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    StartChatContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
+    StartChatContactRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, location_name: "Attributes"))
+    StartChatContactRequest.add_member(:participant_details, Shapes::ShapeRef.new(shape: ParticipantDetails, required: true, location_name: "ParticipantDetails"))
+    StartChatContactRequest.add_member(:initial_message, Shapes::ShapeRef.new(shape: ChatMessage, location_name: "InitialMessage"))
+    StartChatContactRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
+    StartChatContactRequest.struct_class = Types::StartChatContactRequest
+
+    StartChatContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))
+    StartChatContactResponse.add_member(:participant_id, Shapes::ShapeRef.new(shape: ParticipantId, location_name: "ParticipantId"))
+    StartChatContactResponse.add_member(:participant_token, Shapes::ShapeRef.new(shape: ParticipantToken, location_name: "ParticipantToken"))
+    StartChatContactResponse.struct_class = Types::StartChatContactResponse
+
     StartOutboundVoiceContactRequest.add_member(:destination_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "DestinationPhoneNumber"))
     StartOutboundVoiceContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     StartOutboundVoiceContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
@@ -521,6 +565,15 @@ module Aws::Connect
 
     StopContactResponse.struct_class = Types::StopContactResponse
 
+    TagKeyList.member = Shapes::ShapeRef.new(shape: TagKey)
+
+    TagMap.key = Shapes::ShapeRef.new(shape: TagKey)
+    TagMap.value = Shapes::ShapeRef.new(shape: TagValue)
+
+    TagResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
+    TagResourceRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, required: true, location_name: "tags"))
+    TagResourceRequest.struct_class = Types::TagResourceRequest
+
     Threshold.add_member(:comparison, Shapes::ShapeRef.new(shape: Comparison, location_name: "Comparison"))
     Threshold.add_member(:threshold_value, Shapes::ShapeRef.new(shape: ThresholdValue, location_name: "ThresholdValue", metadata: {"box"=>true}))
     Threshold.struct_class = Types::Threshold
@@ -528,6 +581,10 @@ module Aws::Connect
     ThrottlingException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     ThrottlingException.struct_class = Types::ThrottlingException
 
+    UntagResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
+    UntagResourceRequest.add_member(:tag_keys, Shapes::ShapeRef.new(shape: TagKeyList, required: true, location: "querystring", location_name: "tagKeys"))
+    UntagResourceRequest.struct_class = Types::UntagResourceRequest
+
     UpdateContactAttributesRequest.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "InitialContactId"))
     UpdateContactAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     UpdateContactAttributesRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, required: true, location_name: "Attributes"))
@@ -569,6 +626,7 @@ module Aws::Connect
     User.add_member(:security_profile_ids, Shapes::ShapeRef.new(shape: SecurityProfileIds, location_name: "SecurityProfileIds"))
     User.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, location_name: "RoutingProfileId"))
     User.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "HierarchyGroupId"))
+    User.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     User.struct_class = Types::User
 
     UserIdentityInfo.add_member(:first_name, Shapes::ShapeRef.new(shape: AgentFirstName, location_name: "FirstName"))
@@ -855,6 +913,19 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:list_tags_for_resource, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ListTagsForResource"
+        o.http_method = "GET"
+        o.http_request_uri = "/tags/{resourceArn}"
+        o.input = Shapes::ShapeRef.new(shape: ListTagsForResourceRequest)
+        o.output = Shapes::ShapeRef.new(shape: ListTagsForResourceResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
       api.add_operation(:list_user_hierarchy_groups, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListUserHierarchyGroups"
         o.http_method = "GET"
@@ -893,6 +964,19 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:start_chat_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "StartChatContact"
+        o.http_method = "PUT"
+        o.http_request_uri = "/contact/chat"
+        o.input = Shapes::ShapeRef.new(shape: StartChatContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: StartChatContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
+      end)
+
       api.add_operation(:start_outbound_voice_contact, Seahorse::Model::Operation.new.tap do |o|
         o.name = "StartOutboundVoiceContact"
         o.http_method = "PUT"
@@ -921,6 +1005,32 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:tag_resource, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "TagResource"
+        o.http_method = "POST"
+        o.http_request_uri = "/tags/{resourceArn}"
+        o.input = Shapes::ShapeRef.new(shape: TagResourceRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
+      api.add_operation(:untag_resource, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UntagResource"
+        o.http_method = "DELETE"
+        o.http_request_uri = "/tags/{resourceArn}"
+        o.input = Shapes::ShapeRef.new(shape: UntagResourceRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
       api.add_operation(:update_contact_attributes, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateContactAttributes"
         o.http_method = "POST"

data/lib/aws-sdk-connect/errors.rb

@@ -6,6 +6,39 @@
 # WARNING ABOUT GENERATED CODE
 
 module Aws::Connect
+
+  # When Connect returns an error response, the Ruby SDK constructs and raises an error.
+  # These errors all extend Aws::Connect::Errors::ServiceError < {Aws::Errors::ServiceError}
+  #
+  # You can rescue all Connect errors using ServiceError:
+  #
+  #     begin
+  #       # do stuff
+  #     rescue Aws::Connect::Errors::ServiceError
+  #       # rescues all Connect API errors
+  #     end
+  #
+  #
+  # ## Request Context
+  # ServiceError objects have a {Aws::Errors::ServiceError#context #context} method that returns
+  # information about the request that generated the error.
+  # See {Seahorse::Client::RequestContext} for more information.
+  #
+  # ## Error Classes
+  # * {ContactNotFoundException}
+  # * {DestinationNotAllowedException}
+  # * {DuplicateResourceException}
+  # * {InternalServiceException}
+  # * {InvalidParameterException}
+  # * {InvalidRequestException}
+  # * {LimitExceededException}
+  # * {OutboundContactNotPermittedException}
+  # * {ResourceNotFoundException}
+  # * {ThrottlingException}
+  # * {UserNotFoundException}
+  #
+  # Additionally, error classes are dynamically generated for service errors based on the error code
+  # if they are not defined above.
   module Errors
 
     extend Aws::Errors::DynamicErrors
@@ -23,7 +56,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class DestinationNotAllowedException < ServiceError
@@ -39,7 +71,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class DuplicateResourceException < ServiceError
@@ -55,7 +86,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class InternalServiceException < ServiceError
@@ -71,7 +101,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class InvalidParameterException < ServiceError
@@ -87,7 +116,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class InvalidRequestException < ServiceError
@@ -103,7 +131,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class LimitExceededException < ServiceError
@@ -119,7 +146,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class OutboundContactNotPermittedException < ServiceError
@@ -135,7 +161,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class ResourceNotFoundException < ServiceError
@@ -151,7 +176,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class ThrottlingException < ServiceError
@@ -167,7 +191,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
     class UserNotFoundException < ServiceError
@@ -183,7 +206,6 @@ module Aws::Connect
       def message
         @message || @data[:message]
       end
-
     end
 
   end

data/lib/aws-sdk-connect/resource.rb

@@ -6,6 +6,7 @@
 # WARNING ABOUT GENERATED CODE
 
 module Aws::Connect
+
   class Resource
 
     # @param options ({})

data/lib/aws-sdk-connect/types.rb

@@ -8,6 +8,32 @@
 module Aws::Connect
   module Types
 
+    # A chat message.
+    #
+    # @note When making an API call, you may pass ChatMessage
+    #   data as a hash:
+    #
+    #       {
+    #         content_type: "ChatContentType", # required
+    #         content: "ChatContent", # required
+    #       }
+    #
+    # @!attribute [rw] content_type
+    #   The type of the content. Supported types are text/plain.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the chat message.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatMessage AWS API Documentation
+    #
+    class ChatMessage < Struct.new(
+      :content_type,
+      :content)
+      include Aws::Structure
+    end
+
     # Contains summary information about a contact flow.
     #
     # @!attribute [rw] id
@@ -71,6 +97,9 @@ module Aws::Connect
     #         routing_profile_id: "RoutingProfileId", # required
     #         hierarchy_group_id: "HierarchyGroupId",
     #         instance_id: "InstanceId", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
     #       }
     #
     # @!attribute [rw] username
@@ -125,6 +154,10 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #   @return [String]
     #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserRequest AWS API Documentation
     #
     class CreateUserRequest < Struct.new(
@@ -136,7 +169,8 @@ module Aws::Connect
       :security_profile_ids,
       :routing_profile_id,
       :hierarchy_group_id,
-      :instance_id)
+      :instance_id,
+      :tags)
       include Aws::Structure
     end
 
@@ -193,7 +227,7 @@ module Aws::Connect
     #   data as a hash:
     #
     #       {
-    #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED
+    #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
     #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #       }
     #
@@ -422,7 +456,7 @@ module Aws::Connect
     #
     #       {
     #         queues: ["QueueId"],
-    #         channels: ["VOICE"], # accepts VOICE
+    #         channels: ["VOICE"], # accepts VOICE, CHAT
     #       }
     #
     # @!attribute [rw] queues
@@ -484,12 +518,12 @@ module Aws::Connect
     #         instance_id: "InstanceId", # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE
+    #           channels: ["VOICE"], # accepts VOICE, CHAT
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         current_metrics: [ # required
     #           {
-    #             name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED
+    #             name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
     #             unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
     #           },
     #         ],
@@ -544,6 +578,10 @@ module Aws::Connect
     #
     #   : Unit: COUNT
     #
+    #   AGENTS\_ON\_CONTACT
+    #
+    #   : Unit: COUNT
+    #
     #   AGENTS\_ONLINE
     #
     #   : Unit: COUNT
@@ -563,6 +601,14 @@ module Aws::Connect
     #   OLDEST\_CONTACT\_AGE
     #
     #   : Unit: SECONDS
+    #
+    #   SLOTS\_ACTIVE
+    #
+    #   : Unit: COUNT
+    #
+    #   SLOTS\_AVAILABLE
+    #
+    #   : Unit: COUNT
     #   @return [Array<Types::CurrentMetric>]
     #
     # @!attribute [rw] next_token
@@ -656,7 +702,7 @@ module Aws::Connect
     #         end_time: Time.now, # required
     #         filters: { # required
     #           queues: ["QueueId"],
-    #           channels: ["VOICE"], # accepts VOICE
+    #           channels: ["VOICE"], # accepts VOICE, CHAT
     #         },
     #         groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
     #         historical_metrics: [ # required
@@ -1541,6 +1587,35 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListTagsForResourceRequest
+    #   data as a hash:
+    #
+    #       {
+    #         resource_arn: "ARN", # required
+    #       }
+    #
+    # @!attribute [rw] resource_arn
+    #   The Amazon Resource Name (ARN) of the resource.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceRequest AWS API Documentation
+    #
+    class ListTagsForResourceRequest < Struct.new(
+      :resource_arn)
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] tags
+    #   Information about the tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTagsForResourceResponse AWS API Documentation
+    #
+    class ListTagsForResourceResponse < Struct.new(
+      :tags)
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListUserHierarchyGroupsRequest
     #   data as a hash:
     #
@@ -1652,6 +1727,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The customer's details.
+    #
+    # @note When making an API call, you may pass ParticipantDetails
+    #   data as a hash:
+    #
+    #       {
+    #         display_name: "DisplayName", # required
+    #       }
+    #
+    # @!attribute [rw] display_name
+    #   Display name of the participant.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ParticipantDetails AWS API Documentation
+    #
+    class ParticipantDetails < Struct.new(
+      :display_name)
+      include Aws::Structure
+    end
+
     # Contains summary information about a phone number for a contact
     # center.
     #
@@ -1792,6 +1887,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass StartChatContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #         attributes: {
+    #           "AttributeName" => "AttributeValue",
+    #         },
+    #         participant_details: { # required
+    #           display_name: "DisplayName", # required
+    #         },
+    #         initial_message: {
+    #           content_type: "ChatContentType", # required
+    #           content: "ChatContent", # required
+    #         },
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow for the chat.
+    #   @return [String]
+    #
+    # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in contact
+    #   flows just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] participant_details
+    #   Information identifying the participant.
+    #   @return [Types::ParticipantDetails]
+    #
+    # @!attribute [rw] initial_message
+    #   The initial message to be sent to the newly created chat.
+    #   @return [Types::ChatMessage]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactRequest AWS API Documentation
+    #
+    class StartChatContactRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :attributes,
+      :participant_details,
+      :initial_message,
+      :client_token)
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of this contact within the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] participant_id
+    #   The identifier for a chat participant. The participantId for a chat
+    #   participant is the same throughout the chat lifecycle.
+    #   @return [String]
+    #
+    # @!attribute [rw] participant_token
+    #   The token used by the chat participant to call
+    #   [CreateParticipantConnection][1]. The participant token is valid for
+    #   the lifetime of a chat participant.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactResponse AWS API Documentation
+    #
+    class StartChatContactResponse < Struct.new(
+      :contact_id,
+      :participant_id,
+      :participant_token)
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass StartOutboundVoiceContactRequest
     #   data as a hash:
     #
@@ -1905,6 +2093,33 @@ module Aws::Connect
     #
     class StopContactResponse < Aws::EmptyStructure; end
 
+    # @note When making an API call, you may pass TagResourceRequest
+    #   data as a hash:
+    #
+    #       {
+    #         resource_arn: "ARN", # required
+    #         tags: { # required
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] resource_arn
+    #   The Amazon Resource Name (ARN) of the resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags. For example, \\\{ "tags":
+    #   \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TagResourceRequest AWS API Documentation
+    #
+    class TagResourceRequest < Struct.new(
+      :resource_arn,
+      :tags)
+      include Aws::Structure
+    end
+
     # Contains information about the threshold for service level metrics.
     #
     # @note When making an API call, you may pass Threshold
@@ -1944,6 +2159,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UntagResourceRequest
+    #   data as a hash:
+    #
+    #       {
+    #         resource_arn: "ARN", # required
+    #         tag_keys: ["TagKey"], # required
+    #       }
+    #
+    # @!attribute [rw] resource_arn
+    #   The Amazon Resource Name (ARN) of the resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] tag_keys
+    #   The tag keys.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UntagResourceRequest AWS API Documentation
+    #
+    class UntagResourceRequest < Struct.new(
+      :resource_arn,
+      :tag_keys)
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateContactAttributesRequest
     #   data as a hash:
     #
@@ -2185,6 +2424,10 @@ module Aws::Connect
     #   The identifier of the hierarchy group for the user.
     #   @return [String]
     #
+    # @!attribute [rw] tags
+    #   The tags.
+    #   @return [Hash<String,String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/User AWS API Documentation
     #
     class User < Struct.new(
@@ -2196,7 +2439,8 @@ module Aws::Connect
       :directory_user_id,
       :security_profile_ids,
       :routing_profile_id,
-      :hierarchy_group_id)
+      :hierarchy_group_id,
+      :tags)
       include Aws::Structure
     end