aws-sdk-connect 1.187.0 → 1.188.0

data/lib/aws-sdk-connect/types.rb

@@ -763,6 +763,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] flow_id
@@ -1729,6 +1735,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_ids
     #   A list of resource identifiers to retrieve flow associations.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [Array<String>]
     #
     # @!attribute [rw] resource_type
@@ -2114,9 +2126,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN that was previously imported from the
-    #   external service, such as Amazon Pinpoint. If it is from Amazon
-    #   Pinpoint, it looks like the ARN of the phone number that was
-    #   imported from Amazon Pinpoint.
+    #   external service, such as Amazon Web Services End User Messaging. If
+    #   it is from Amazon Web Services End User Messaging, it looks like the
+    #   ARN of the phone number that was imported from Amazon Web Services
+    #   End User Messaging.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ClaimedPhoneNumberSummary AWS API Documentation
@@ -3918,8 +3931,9 @@ module Aws::Connect
     # @!attribute [rw] integration_arn
     #   The Amazon Resource Name (ARN) of the integration.
     #
-    #   <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
-    #   Pinpoint instances must be in the same account.
+    #   <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
+    #   Amazon Connect and Amazon Web Services End User Messaging instances
+    #   must be in the same account.
     #
     #    </note>
     #   @return [String]
@@ -7205,6 +7219,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] resource_type
@@ -9480,6 +9500,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] resource_type
@@ -9891,13 +9917,17 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #     `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #     `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
-    #     `CASE_STATUS` \| `CHANNEL` \|
+    #     `ANSWERING_MACHINE_DETECTION_STATUS` \| ` BOT_ID` \| `BOT_ALIAS`
+    #     \| `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \|
+    #     `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
+    #     \| `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
+    #     `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
     #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
     #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
+    #     `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #     `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
     #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
@@ -9951,12 +9981,15 @@ module Aws::Connect
     #   Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
+    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
+    #   `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
     #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
     #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
-    #   \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
+    #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
+    #   `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #   `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
     #   `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
     #   `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
     #   @return [Array<String>]
@@ -10123,6 +10156,32 @@ module Aws::Connect
     #
     #     UI name: [Average agent pause time][16]
     #
+    #   AVG\_BOT\_CONVERSATION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Average bot conversation time][17]
+    #
+    #   AVG\_BOT\_CONVERSATION\_TURNS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Average bot conversation turns][18]
+    #
     #   AVG\_CASE\_RELATED\_CONTACTS
     #
     #   : Unit: Count
@@ -10131,7 +10190,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average contacts per case][17]
+    #     UI name: [Average contacts per case][19]
     #
     #   AVG\_CASE\_RESOLUTION\_TIME
     #
@@ -10141,7 +10200,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average case resolution time][18]
+    #     UI name: [Average case resolution time][20]
     #
     #   AVG\_CONTACT\_DURATION
     #
@@ -10151,7 +10210,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average contact duration][19]
+    #     UI name: [Average contact duration][21]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10165,7 +10224,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average conversation duration][20]
+    #     UI name: [Average conversation duration][22]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -10177,7 +10236,7 @@ module Aws::Connect
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing
     #     Profile
     #
-    #     UI name: [Average dials per minute][21]
+    #     UI name: [Average dials per minute][23]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -10189,7 +10248,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][22]
+    #     UI name: [Average flow time][24]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -10202,7 +10261,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent greeting time][23]
+    #     UI name: [Average agent greeting time][25]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -10212,7 +10271,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression
     #
-    #     UI name: [Average handle time][24]
+    #     UI name: [Average handle time][26]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10226,7 +10285,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average customer hold time][25]
+    #     UI name: [Average customer hold time][27]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10240,7 +10299,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time all contacts][26]
+    #     UI name: [Average customer hold time all contacts][28]
     #
     #   AVG\_HOLDS
     #
@@ -10250,7 +10309,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average holds][27]
+    #     UI name: [Average holds][29]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10264,7 +10323,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][28]
+    #     UI name: [Average agent interaction and customer hold time][30]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -10275,7 +10334,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][29]
+    #     UI name: [Average agent interaction time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10292,7 +10351,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruptions][30]
+    #     UI name: [Average agent interruptions][32]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -10305,7 +10364,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruption time][31]
+    #     UI name: [Average agent interruption time][33]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -10318,7 +10377,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average non-talk time][32]
+    #     UI name: [Average non-talk time][34]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -10327,7 +10386,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][33]
+    #     UI name: [Average queue answer time][35]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10340,7 +10399,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][34]
+    #     UI name: [Average resolution time][36]
     #
     #   AVG\_TALK\_TIME
     #
@@ -10353,7 +10412,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average talk time][35]
+    #     UI name: [Average talk time][37]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -10366,7 +10425,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent talk time][36]
+    #     UI name: [Average agent talk time][38]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -10379,7 +10438,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer talk time][37]
+    #     UI name: [Average customer talk time][39]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -10390,7 +10449,33 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][38]
+    #     UI name: [Average wait time after customer connection][40]
+    #
+    #   BOT\_CONVERSATIONS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Bot conversations][41]
+    #
+    #   BOT\_INTENTS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Bot intents completed][42]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -10405,7 +10490,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][39]
+    #     UI name: [Campaign contacts abandoned after X][43]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -10420,7 +10505,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][40]
+    #     UI name: [Campaign contacts abandoned after X rate][44]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -10433,7 +10518,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][41]
+    #     UI name: [Campaign interactions][45]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -10444,7 +10529,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][42]
+    #     UI name: [Campaign send attempts][46]
     #
     #   CASES\_CREATED
     #
@@ -10454,7 +10539,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][43]
+    #     UI name: [Cases created][47]
     #
     #   CONTACTS\_CREATED
     #
@@ -10465,7 +10550,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][44]
+    #     UI name: [Contacts created][48]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10482,7 +10567,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][45]
+    #     UI name: [API contacts handled][49]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10497,7 +10582,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][46]
+    #     UI name: [Contacts handled (connected to agent timestamp)][50]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -10507,7 +10592,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][46]
+    #     UI name: [Contacts hold disconnect][50]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -10516,7 +10601,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][47]
+    #     UI name: [Contacts hold agent disconnect][51]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -10525,7 +10610,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][48]
+    #     UI name: [Contacts hold customer disconnect][52]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -10534,7 +10619,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][48]
+    #     UI name: [Contacts put on hold][52]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -10543,7 +10628,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][49]
+    #     UI name: [Contacts transferred out external][53]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -10552,7 +10637,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][50]
+    #     UI name: [Contacts transferred out internal][54]
     #
     #   CONTACTS\_QUEUED
     #
@@ -10562,7 +10647,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][51]
+    #     UI name: [Contacts queued][55]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -10571,7 +10656,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][52]
+    #     UI name: [Contacts queued (enqueue timestamp)][56]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -10584,7 +10669,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][53]
+    #     UI name: [Contacts removed from queue in X seconds][57]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -10597,7 +10682,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][54]
+    #     UI name: [Contacts resolved in X][58]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -10607,7 +10692,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][55]
+    #     UI name: [Contacts transferred out][59]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10621,7 +10706,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][56]
+    #     UI name: [Contacts transferred out by agent][60]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -10631,7 +10716,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][56]
+    #     UI name: [Contacts transferred out queue][60]
     #
     #   CURRENT\_CASES
     #
@@ -10641,7 +10726,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][57]
+    #     UI name: [Current cases][61]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -10657,7 +10742,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempts][58]
+    #     UI name: [Delivery attempts][62]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10683,7 +10768,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][59]
+    #     UI name: [Delivery attempt disposition rate][63]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -10703,7 +10788,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][60]
+    #     UI name: [Flows outcome][64]
     #
     #   FLOWS\_STARTED
     #
@@ -10714,7 +10799,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][61]
+    #     UI name: [Flows started][65]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -10726,7 +10811,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][62]
+    #     UI name: [Human answered][66]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -10738,7 +10823,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][63]
+    #     UI name: [Maximum flow time][67]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -10748,7 +10833,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][64]
+    #     UI name: [Maximum queued time][68]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -10760,7 +10845,33 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][65]
+    #     UI name: [Minimum flow time][69]
+    #
+    #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Percent bot conversations outcome][70]
+    #
+    #   PERCENT\_BOT\_INTENTS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Percent bot intents outcome][71]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -10770,7 +10881,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][66]
+    #     UI name: [Cases resolved on first contact][72]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -10802,7 +10913,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][67].
+    #     UI name: [Flows outcome percentage][73].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -10819,7 +10930,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][68]
+    #     UI name: [Non-talk time percent][74]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -10832,7 +10943,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][69]
+    #     UI name: [Talk time percent][75]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -10845,7 +10956,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][70]
+    #     UI name: [Agent talk time percent][76]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -10858,7 +10969,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][71]
+    #     UI name: [Customer talk time percent][77]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -10868,7 +10979,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][72]
+    #     UI name: [Cases reopened][78]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -10878,7 +10989,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][73]
+    #     UI name: [Cases resolved][79]
     #
     #   SERVICE\_LEVEL
     #
@@ -10893,7 +11004,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][74]
+    #     UI name: [Service level X][80]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -10911,7 +11022,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][75]
+    #     UI name: [After contact work time][81]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -10924,7 +11035,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][76]
+    #     UI name: [Agent API connecting time][82]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -10946,7 +11057,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][77]
+    #     UI name: [Contact abandoned][83]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -10959,7 +11070,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][78]
+    #     UI name: [Contacts abandoned in X seconds][84]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -10972,7 +11083,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][79]
+    #     UI name: [Contacts answered in X seconds][85]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -10981,7 +11092,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][80]
+    #     UI name: [Contact flow time][86]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -10990,7 +11101,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][81]
+    #     UI name: [Agent on contact time][87]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -11002,7 +11113,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][82]
+    #     UI name: [Contact disconnected][88]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -11011,7 +11122,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][83]
+    #     UI name: [Error status time][89]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -11020,7 +11131,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][84]
+    #     UI name: [Contact handle time][90]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -11029,7 +11140,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][85]
+    #     UI name: [Customer hold time][91]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -11038,7 +11149,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][86]
+    #     UI name: [Agent idle time][92]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -11047,7 +11158,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][87]
+    #     UI name: [Agent interaction and hold time][93]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -11056,7 +11167,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][88]
+    #     UI name: [Agent interaction time][94]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -11065,7 +11176,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Non-Productive Time][89]
+    #     UI name: [Non-Productive Time][95]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -11074,7 +11185,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][90]
+    #     UI name: [Online time][96]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -11083,7 +11194,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][91]
+    #     UI name: [Callback attempts][97]
     #
     #
     #
@@ -11103,81 +11214,87 @@ module Aws::Connect
     #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
     #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
     #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
-    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
-    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
-    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
-    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -12075,9 +12192,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN being imported from the external
-    #   service, such as Amazon Pinpoint. If it is from Amazon Pinpoint, it
-    #   looks like the ARN of the phone number to import from Amazon
-    #   Pinpoint.
+    #   service, such as Amazon Web Services End User Messaging. If it is
+    #   from Amazon Web Services End User Messaging, it looks like the ARN
+    #   of the phone number to import from Amazon Web Services End User
+    #   Messaging.
     #   @return [String]
     #
     # @!attribute [rw] phone_number_description
@@ -13980,9 +14098,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN that was previously imported from the
-    #   external service, such as Amazon Pinpoint. If it is from Amazon
-    #   Pinpoint, it looks like the ARN of the phone number that was
-    #   imported from Amazon Pinpoint.
+    #   external service, such as Amazon Web Services End User Messaging. If
+    #   it is from Amazon Web Services End User Messaging, it looks like the
+    #   ARN of the phone number that was imported from Amazon Web Services
+    #   End User Messaging.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersSummary AWS API Documentation
@@ -15511,10 +15630,21 @@ module Aws::Connect
     #   see the description for the [Flow outcome][2] metric in the *Amazon
     #   Connect Administrator Guide*.
     #
+    #   For valid values of the metric-level filter
+    #   `BOT_CONVERSATION_OUTCOME_TYPE`, see the description for the [Bot
+    #   conversations completed][3] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #   For valid values of the metric-level filter
+    #   `BOT_INTENT_OUTCOME_TYPE`, see the description for the [Bot intents
+    #   completed][4] metric in the *Amazon Connect Administrator Guide*.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
     #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
     #   @return [Array<String>]
     #
     # @!attribute [rw] negate
@@ -16715,6 +16845,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfoInput AWS API Documentation
+    #
+    class QueueInfoInput < Struct.new(
+      :id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue for a quick connect. The flow must
     # be of type Transfer to Queue.
     #
@@ -17914,12 +18058,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
     #
     class ResumeContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -19933,7 +20082,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) for the secruity profile.
+    #   The Amazon Resource Name (ARN) for the security profile.
     #   @return [String]
     #
     # @!attribute [rw] security_profile_name
@@ -20164,16 +20313,17 @@ module Aws::Connect
     # @!attribute [rw] destination_id
     #   Chat system identifier, used in part to uniquely identify chat. This
     #   is associated with the Amazon Connect instance and flow to be used
-    #   to start chats. For SMS, this is the phone number destination of
-    #   inbound SMS messages represented by an Amazon Pinpoint phone number
-    #   ARN.
+    #   to start chats. For Server Migration Service, this is the phone
+    #   number destination of inbound Server Migration Service messages
+    #   represented by an Amazon Web Services End User Messaging phone
+    #   number ARN.
     #   @return [String]
     #
     # @!attribute [rw] subtype
     #   Classification of a channel. This is used in part to uniquely
     #   identify chat.
     #
-    #   Valid value: `["connect:sms"]`
+    #   Valid value: `["connect:sms", connect:"WhatsApp"]`
     #   @return [String]
     #
     # @!attribute [rw] event
@@ -21774,12 +21924,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingRequest AWS API Documentation
     #
     class StopContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -21999,12 +22154,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingRequest AWS API Documentation
     #
     class SuspendContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -22122,7 +22282,7 @@ module Aws::Connect
     # A tag set contains tag key and tag value.
     #
     # @!attribute [rw] key
-    #   The tag key in the tagSet.
+    #   The tag key in the TagSet.
     #   @return [String]
     #
     # @!attribute [rw] value
@@ -23271,6 +23431,54 @@ module Aws::Connect
     #   updated by using the UpdateContact API.
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
+    # @!attribute [rw] queue_info
+    #   Information about the queue associated with a contact. This
+    #   parameter can only be updated for external audio contacts. It is
+    #   used when you integrate third-party systems with Contact Lens for
+    #   analytics. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::QueueInfoInput]
+    #
+    # @!attribute [rw] user_info
+    #   Information about the agent associated with a contact. This
+    #   parameter can only be updated for external audio contacts. It is
+    #   used when you integrate third-party systems with Contact Lens for
+    #   analytics. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::UserInfo]
+    #
+    # @!attribute [rw] customer_endpoint
+    #   The endpoint of the customer for which the contact was initiated.
+    #   For external audio contacts, this is usually the end customer's
+    #   phone number. This value can only be updated for external audio
+    #   contacts. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::Endpoint]
+    #
+    # @!attribute [rw] system_endpoint
+    #   External system endpoint for the contact was initiated. For external
+    #   audio contacts, this is the phone number of the external system such
+    #   as the contact center. This value can only be updated for external
+    #   audio contacts. For more information, see [Amazon Connect Contact
+    #   Lens integration][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::Endpoint]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
     #
     class UpdateContactRequest < Struct.new(
@@ -23279,7 +23487,11 @@ module Aws::Connect
       :name,
       :description,
       :references,
-      :segment_attributes)
+      :segment_attributes,
+      :queue_info,
+      :user_info,
+      :customer_endpoint,
+      :system_endpoint)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -25874,10 +26086,15 @@ module Aws::Connect
     #   Identifies which track is being recorded.
     #   @return [String]
     #
+    # @!attribute [rw] ivr_recording_track
+    #   Identifies which IVR track is being recorded.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceRecordingConfiguration AWS API Documentation
     #
     class VoiceRecordingConfiguration < Struct.new(
-      :voice_recording_track)
+      :voice_recording_track,
+      :ivr_recording_track)
       SENSITIVE = []
       include Aws::Structure
     end