aws-sdk-connect 1.187.0 → 1.188.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +374 -189
- data/lib/aws-sdk-connect/client_api.rb +16 -0
- data/lib/aws-sdk-connect/types.rb +399 -182
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +31 -13
- data/sig/types.rbs +23 -10
- metadata +2 -2
@@ -683,6 +683,12 @@ module Aws::Connect
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# @option params [required, String] :resource_id
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN when
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# using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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#
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# @option params [required, String] :flow_id
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# The identifier of the flow.
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#
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@@ -697,7 +703,7 @@ module Aws::Connect
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# instance_id: "InstanceId", # required
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# resource_id: "ARN", # required
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# flow_id: "ARN", # required
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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# })
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
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@@ -1309,6 +1315,12 @@ module Aws::Connect
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# @option params [required, Array<String>] :resource_ids
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# A list of resource identifiers to retrieve flow associations.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN when
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# using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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#
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# @option params [String] :resource_type
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# The type of resource association.
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#
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@@ -1321,7 +1333,7 @@ module Aws::Connect
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# resp = client.batch_get_flow_association({
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# instance_id: "InstanceId", # required
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# resource_ids: ["ARN"], # required
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# resource_type: "
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# resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
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# })
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#
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# @example Response structure
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@@ -1329,7 +1341,7 @@ module Aws::Connect
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# resp.flow_association_summary_list #=> Array
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# resp.flow_association_summary_list[0].resource_id #=> String
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# resp.flow_association_summary_list[0].flow_id #=> String
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# resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
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# resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetFlowAssociation AWS API Documentation
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#
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@@ -2376,8 +2388,9 @@ module Aws::Connect
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# @option params [required, String] :integration_arn
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# The Amazon Resource Name (ARN) of the integration.
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#
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# <note markdown="1"> When integrating with Amazon
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#
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# <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
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# Amazon Connect and Amazon Web Services End User Messaging instances
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# must be in the same account.
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#
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# </note>
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#
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#
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# resp = client.create_integration_association({
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# instance_id: "InstanceId", # required
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# integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
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# integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
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# integration_arn: "ARN", # required
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# source_application_url: "URI",
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# source_application_name: "SourceApplicationName",
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# calling this API in the alternate Amazon Web Services Region
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# associated with the traffic distribution group, you must provide a
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# full phone number ARN. If a UUID is provided in this scenario, you
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#
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# receive a `ResourceNotFoundException`.
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#
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# @option params [required, String] :phone_number_id
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# A unique identifier for the phone number.
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# @option params [required, String] :resource_id
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN when
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# using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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#
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# @option params [required, String] :resource_type
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# A valid resource type.
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#
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# resp = client.disassociate_flow({
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# instance_id: "InstanceId", # required
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# resource_id: "ARN", # required
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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# })
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
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# @option params [required, String] :resource_id
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN when
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# using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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#
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# @option params [required, String] :resource_type
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# A valid resource type.
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#
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# resp = client.get_flow_association({
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# instance_id: "InstanceId", # required
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# resource_id: "ARN", # required
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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# resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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# })
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#
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# @example Response structure
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#
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# resp.resource_id #=> String
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# resp.flow_id #=> String
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# resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
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# resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR", "WHATSAPP_MESSAGING_PHONE_NUMBER"
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
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#
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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# \| `
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# \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
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# `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
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# \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `
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# \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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# `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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# `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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# `
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# `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
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# \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
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# `Q_CONNECT_ENABLED` \|
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#
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# * **Filter values**: A maximum of 100 filter values are supported in a
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# single request. VOICE, CHAT, and TASK are valid `filterValue` for
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# Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
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# `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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# \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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# `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
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# `FLOWS_MODULE_RESOURCE_ID` \| `
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# `
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# `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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# `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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# `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
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# `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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# `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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# `ROUTING_STEP_EXPRESSION`
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#
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#
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# UI name: [Average agent pause time][16]
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#
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# AVG\_BOT\_CONVERSATION\_TIME
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#
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# : Unit: Seconds
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#
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# Valid groupings and filters: Channel,
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# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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# version, Bot locale, Flows resource ID, Flows module resource ID,
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# Flow type, Flow action ID, Invoking resource published timestamp,
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# Initiation method, Invoking resource type, Parent flows resource ID
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#
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# UI name: [Average bot conversation time][17]
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#
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# AVG\_BOT\_CONVERSATION\_TURNS
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#
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# : Unit: Count
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#
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# Valid groupings and filters: Channel,
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# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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# version, Bot locale, Flows resource ID, Flows module resource ID,
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# Flow type, Flow action ID, Invoking resource published timestamp,
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# Initiation method, Invoking resource type, Parent flows resource ID
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#
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# UI name: [Average bot conversation turns][18]
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#
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# AVG\_CASE\_RELATED\_CONTACTS
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#
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# : Unit: Count
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average contacts per case][
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# UI name: [Average contacts per case][19]
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#
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# AVG\_CASE\_RESOLUTION\_TIME
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average case resolution time][
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# UI name: [Average case resolution time][20]
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#
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# AVG\_CONTACT\_DURATION
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# Q in Connect
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# UI name: [Average contact duration][
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# UI name: [Average contact duration][21]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average conversation duration][
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# UI name: [Average conversation duration][22]
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#
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# AVG\_DIALS\_PER\_MINUTE
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#
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# Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
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#
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# UI name: [Average dials per minute][
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# UI name: [Average dials per minute][23]
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#
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# AVG\_FLOW\_TIME
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# Flows outcome type, Flows resource ID, Initiation method, Resource
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# published timestamp
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#
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# UI name: [Average flow time][
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# UI name: [Average flow time][24]
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#
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# AVG\_GREETING\_TIME\_AGENT
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent greeting time][
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# UI name: [Average agent greeting time][25]
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#
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# AVG\_HANDLE\_TIME
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# RoutingStepExpression
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#
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# UI name: [Average handle time][
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# UI name: [Average handle time][26]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average customer hold time][
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|
+
# UI name: [Average customer hold time][27]
|
8294
8350
|
#
|
8295
8351
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8296
8352
|
#
|
@@ -8304,7 +8360,7 @@ module Aws::Connect
|
|
8304
8360
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8305
8361
|
# Connect
|
8306
8362
|
#
|
8307
|
-
# UI name: [Average customer hold time all contacts][
|
8363
|
+
# UI name: [Average customer hold time all contacts][28]
|
8308
8364
|
#
|
8309
8365
|
# AVG\_HOLDS
|
8310
8366
|
#
|
@@ -8314,7 +8370,7 @@ module Aws::Connect
|
|
8314
8370
|
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
|
8315
8371
|
# Q in Connect
|
8316
8372
|
#
|
8317
|
-
# UI name: [Average holds][
|
8373
|
+
# UI name: [Average holds][29]
|
8318
8374
|
#
|
8319
8375
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8320
8376
|
#
|
@@ -8328,7 +8384,7 @@ module Aws::Connect
|
|
8328
8384
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8329
8385
|
# Connect
|
8330
8386
|
#
|
8331
|
-
# UI name: [Average agent interaction and customer hold time][
|
8387
|
+
# UI name: [Average agent interaction and customer hold time][30]
|
8332
8388
|
#
|
8333
8389
|
# AVG\_INTERACTION\_TIME
|
8334
8390
|
#
|
@@ -8339,7 +8395,7 @@ module Aws::Connect
|
|
8339
8395
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8340
8396
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8341
8397
|
#
|
8342
|
-
# UI name: [Average agent interaction time][
|
8398
|
+
# UI name: [Average agent interaction time][31]
|
8343
8399
|
#
|
8344
8400
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8345
8401
|
#
|
@@ -8356,7 +8412,7 @@ module Aws::Connect
|
|
8356
8412
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8357
8413
|
# Connect
|
8358
8414
|
#
|
8359
|
-
# UI name: [Average agent interruptions][
|
8415
|
+
# UI name: [Average agent interruptions][32]
|
8360
8416
|
#
|
8361
8417
|
# AVG\_INTERRUPTION\_TIME\_AGENT
|
8362
8418
|
#
|
@@ -8369,7 +8425,7 @@ module Aws::Connect
|
|
8369
8425
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8370
8426
|
# Connect
|
8371
8427
|
#
|
8372
|
-
# UI name: [Average agent interruption time][
|
8428
|
+
# UI name: [Average agent interruption time][33]
|
8373
8429
|
#
|
8374
8430
|
# AVG\_NON\_TALK\_TIME
|
8375
8431
|
#
|
@@ -8382,7 +8438,7 @@ module Aws::Connect
|
|
8382
8438
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8383
8439
|
# Connect
|
8384
8440
|
#
|
8385
|
-
# UI name: [Average non-talk time][
|
8441
|
+
# UI name: [Average non-talk time][34]
|
8386
8442
|
#
|
8387
8443
|
# AVG\_QUEUE\_ANSWER\_TIME
|
8388
8444
|
#
|
@@ -8391,7 +8447,7 @@ module Aws::Connect
|
|
8391
8447
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8392
8448
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8393
8449
|
#
|
8394
|
-
# UI name: [Average queue answer time][
|
8450
|
+
# UI name: [Average queue answer time][35]
|
8395
8451
|
#
|
8396
8452
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8397
8453
|
#
|
@@ -8404,7 +8460,7 @@ module Aws::Connect
|
|
8404
8460
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8405
8461
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8406
8462
|
#
|
8407
|
-
# UI name: [Average resolution time][
|
8463
|
+
# UI name: [Average resolution time][36]
|
8408
8464
|
#
|
8409
8465
|
# AVG\_TALK\_TIME
|
8410
8466
|
#
|
@@ -8417,7 +8473,7 @@ module Aws::Connect
|
|
8417
8473
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8418
8474
|
# Connect
|
8419
8475
|
#
|
8420
|
-
# UI name: [Average talk time][
|
8476
|
+
# UI name: [Average talk time][37]
|
8421
8477
|
#
|
8422
8478
|
# AVG\_TALK\_TIME\_AGENT
|
8423
8479
|
#
|
@@ -8430,7 +8486,7 @@ module Aws::Connect
|
|
8430
8486
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8431
8487
|
# Connect
|
8432
8488
|
#
|
8433
|
-
# UI name: [Average agent talk time][
|
8489
|
+
# UI name: [Average agent talk time][38]
|
8434
8490
|
#
|
8435
8491
|
# AVG\_TALK\_TIME\_CUSTOMER
|
8436
8492
|
#
|
@@ -8443,7 +8499,7 @@ module Aws::Connect
|
|
8443
8499
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8444
8500
|
# Connect
|
8445
8501
|
#
|
8446
|
-
# UI name: [Average customer talk time][
|
8502
|
+
# UI name: [Average customer talk time][39]
|
8447
8503
|
#
|
8448
8504
|
# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
|
8449
8505
|
#
|
@@ -8454,7 +8510,32 @@ module Aws::Connect
|
|
8454
8510
|
#
|
8455
8511
|
# Valid groupings and filters: Campaign
|
8456
8512
|
#
|
8457
|
-
# UI name: [Average wait time after customer connection][
|
8513
|
+
# UI name: [Average wait time after customer connection][40]
|
8514
|
+
#
|
8515
|
+
# BOT\_CONVERSATIONS\_COMPLETED
|
8516
|
+
#
|
8517
|
+
# : Unit: Count
|
8518
|
+
#
|
8519
|
+
# Valid groupings and filters: Channel,
|
8520
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
8521
|
+
# version, Bot locale, Flows resource ID, Flows module resource ID,
|
8522
|
+
# Flow type, Flow action ID, Invoking resource published timestamp,
|
8523
|
+
# Initiation method, Invoking resource type, Parent flows resource ID
|
8524
|
+
#
|
8525
|
+
# UI name: [Bot conversations][41]
|
8526
|
+
#
|
8527
|
+
# BOT\_INTENTS\_COMPLETED
|
8528
|
+
#
|
8529
|
+
# : Unit: Count
|
8530
|
+
#
|
8531
|
+
# Valid groupings and filters: Channel,
|
8532
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
8533
|
+
# version, Bot locale, Bot intent name, Flows resource ID, Flows
|
8534
|
+
# module resource ID, Flow type, Flow action ID, Invoking resource
|
8535
|
+
# published timestamp, Initiation method, Invoking resource type,
|
8536
|
+
# Parent flows resource ID
|
8537
|
+
#
|
8538
|
+
# UI name: [Bot intents completed][42]
|
8458
8539
|
#
|
8459
8540
|
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
|
8460
8541
|
#
|
@@ -8469,7 +8550,7 @@ module Aws::Connect
|
|
8469
8550
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8470
8551
|
# `GT` (for *Greater than*).
|
8471
8552
|
#
|
8472
|
-
# UI name: [Campaign contacts abandoned after X][
|
8553
|
+
# UI name: [Campaign contacts abandoned after X][43]
|
8473
8554
|
#
|
8474
8555
|
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
|
8475
8556
|
#
|
@@ -8484,7 +8565,7 @@ module Aws::Connect
|
|
8484
8565
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8485
8566
|
# `GT` (for *Greater than*).
|
8486
8567
|
#
|
8487
|
-
# UI name: [Campaign contacts abandoned after X rate][
|
8568
|
+
# UI name: [Campaign contacts abandoned after X rate][44]
|
8488
8569
|
#
|
8489
8570
|
# CAMPAIGN\_INTERACTIONS
|
8490
8571
|
#
|
@@ -8497,7 +8578,7 @@ module Aws::Connect
|
|
8497
8578
|
#
|
8498
8579
|
# Valid groupings and filters: Campaign
|
8499
8580
|
#
|
8500
|
-
# UI name: [Campaign interactions][
|
8581
|
+
# UI name: [Campaign interactions][45]
|
8501
8582
|
#
|
8502
8583
|
# CAMPAIGN\_SEND\_ATTEMPTS
|
8503
8584
|
#
|
@@ -8508,7 +8589,7 @@ module Aws::Connect
|
|
8508
8589
|
# Valid groupings and filters: Campaign, Channel,
|
8509
8590
|
# contact/segmentAttributes/connect:Subtype
|
8510
8591
|
#
|
8511
|
-
# UI name: [Campaign send attempts][
|
8592
|
+
# UI name: [Campaign send attempts][46]
|
8512
8593
|
#
|
8513
8594
|
# CASES\_CREATED
|
8514
8595
|
#
|
@@ -8518,7 +8599,7 @@ module Aws::Connect
|
|
8518
8599
|
#
|
8519
8600
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8520
8601
|
#
|
8521
|
-
# UI name: [Cases created][
|
8602
|
+
# UI name: [Cases created][47]
|
8522
8603
|
#
|
8523
8604
|
# CONTACTS\_CREATED
|
8524
8605
|
#
|
@@ -8529,7 +8610,7 @@ module Aws::Connect
|
|
8529
8610
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8530
8611
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8531
8612
|
#
|
8532
|
-
# UI name: [Contacts created][
|
8613
|
+
# UI name: [Contacts created][48]
|
8533
8614
|
#
|
8534
8615
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8535
8616
|
#
|
@@ -8545,7 +8626,7 @@ module Aws::Connect
|
|
8545
8626
|
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
|
8546
8627
|
# RoutingStepExpression, Q in Connect
|
8547
8628
|
#
|
8548
|
-
# UI name: [API contacts handled][
|
8629
|
+
# UI name: [API contacts handled][49]
|
8549
8630
|
#
|
8550
8631
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8551
8632
|
#
|
@@ -8560,7 +8641,7 @@ module Aws::Connect
|
|
8560
8641
|
# Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
|
8561
8642
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8562
8643
|
#
|
8563
|
-
# UI name: [Contacts handled (connected to agent timestamp)][
|
8644
|
+
# UI name: [Contacts handled (connected to agent timestamp)][50]
|
8564
8645
|
#
|
8565
8646
|
# CONTACTS\_HOLD\_ABANDONS
|
8566
8647
|
#
|
@@ -8570,7 +8651,7 @@ module Aws::Connect
|
|
8570
8651
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8571
8652
|
# Connect
|
8572
8653
|
#
|
8573
|
-
# UI name: [Contacts hold disconnect][
|
8654
|
+
# UI name: [Contacts hold disconnect][50]
|
8574
8655
|
#
|
8575
8656
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
8576
8657
|
#
|
@@ -8579,7 +8660,7 @@ module Aws::Connect
|
|
8579
8660
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8580
8661
|
# Agent Hierarchy, Q in Connect
|
8581
8662
|
#
|
8582
|
-
# UI name: [Contacts hold agent disconnect][
|
8663
|
+
# UI name: [Contacts hold agent disconnect][51]
|
8583
8664
|
#
|
8584
8665
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
8585
8666
|
#
|
@@ -8588,7 +8669,7 @@ module Aws::Connect
|
|
8588
8669
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8589
8670
|
# Agent Hierarchy, Q in Connect
|
8590
8671
|
#
|
8591
|
-
# UI name: [Contacts hold customer disconnect][
|
8672
|
+
# UI name: [Contacts hold customer disconnect][52]
|
8592
8673
|
#
|
8593
8674
|
# CONTACTS\_PUT\_ON\_HOLD
|
8594
8675
|
#
|
@@ -8597,7 +8678,7 @@ module Aws::Connect
|
|
8597
8678
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8598
8679
|
# Agent Hierarchy, Q in Connect
|
8599
8680
|
#
|
8600
|
-
# UI name: [Contacts put on hold][
|
8681
|
+
# UI name: [Contacts put on hold][52]
|
8601
8682
|
#
|
8602
8683
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
8603
8684
|
#
|
@@ -8606,7 +8687,7 @@ module Aws::Connect
|
|
8606
8687
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8607
8688
|
# Agent Hierarchy, Q in Connect
|
8608
8689
|
#
|
8609
|
-
# UI name: [Contacts transferred out external][
|
8690
|
+
# UI name: [Contacts transferred out external][53]
|
8610
8691
|
#
|
8611
8692
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
8612
8693
|
#
|
@@ -8615,7 +8696,7 @@ module Aws::Connect
|
|
8615
8696
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8616
8697
|
# Agent Hierarchy, Q in Connect
|
8617
8698
|
#
|
8618
|
-
# UI name: [Contacts transferred out internal][
|
8699
|
+
# UI name: [Contacts transferred out internal][54]
|
8619
8700
|
#
|
8620
8701
|
# CONTACTS\_QUEUED
|
8621
8702
|
#
|
@@ -8625,7 +8706,7 @@ module Aws::Connect
|
|
8625
8706
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8626
8707
|
# Connect
|
8627
8708
|
#
|
8628
|
-
# UI name: [Contacts queued][
|
8709
|
+
# UI name: [Contacts queued][55]
|
8629
8710
|
#
|
8630
8711
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
8631
8712
|
#
|
@@ -8634,7 +8715,7 @@ module Aws::Connect
|
|
8634
8715
|
# Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
|
8635
8716
|
# contact/segmentAttributes/connect:Subtype
|
8636
8717
|
#
|
8637
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
8718
|
+
# UI name: [Contacts queued (enqueue timestamp)][56]
|
8638
8719
|
#
|
8639
8720
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
8640
8721
|
#
|
@@ -8647,7 +8728,7 @@ module Aws::Connect
|
|
8647
8728
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
8648
8729
|
# (for "Less than") or `LTE` (for "Less than equal").
|
8649
8730
|
#
|
8650
|
-
# UI name: [Contacts removed from queue in X seconds][
|
8731
|
+
# UI name: [Contacts removed from queue in X seconds][57]
|
8651
8732
|
#
|
8652
8733
|
# CONTACTS\_RESOLVED\_IN\_X
|
8653
8734
|
#
|
@@ -8660,7 +8741,7 @@ module Aws::Connect
|
|
8660
8741
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
8661
8742
|
# (for "Less than") or `LTE` (for "Less than equal").
|
8662
8743
|
#
|
8663
|
-
# UI name: [Contacts resolved in X][
|
8744
|
+
# UI name: [Contacts resolved in X][58]
|
8664
8745
|
#
|
8665
8746
|
# CONTACTS\_TRANSFERRED\_OUT
|
8666
8747
|
#
|
@@ -8670,7 +8751,7 @@ module Aws::Connect
|
|
8670
8751
|
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
|
8671
8752
|
# Q in Connect
|
8672
8753
|
#
|
8673
|
-
# UI name: [Contacts transferred out][
|
8754
|
+
# UI name: [Contacts transferred out][59]
|
8674
8755
|
#
|
8675
8756
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8676
8757
|
#
|
@@ -8684,7 +8765,7 @@ module Aws::Connect
|
|
8684
8765
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8685
8766
|
# Connect
|
8686
8767
|
#
|
8687
|
-
# UI name: [Contacts transferred out by agent][
|
8768
|
+
# UI name: [Contacts transferred out by agent][60]
|
8688
8769
|
#
|
8689
8770
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
8690
8771
|
#
|
@@ -8694,7 +8775,7 @@ module Aws::Connect
|
|
8694
8775
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8695
8776
|
# Connect
|
8696
8777
|
#
|
8697
|
-
# UI name: [Contacts transferred out queue][
|
8778
|
+
# UI name: [Contacts transferred out queue][60]
|
8698
8779
|
#
|
8699
8780
|
# CURRENT\_CASES
|
8700
8781
|
#
|
@@ -8704,7 +8785,7 @@ module Aws::Connect
|
|
8704
8785
|
#
|
8705
8786
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8706
8787
|
#
|
8707
|
-
# UI name: [Current cases][
|
8788
|
+
# UI name: [Current cases][61]
|
8708
8789
|
#
|
8709
8790
|
# DELIVERY\_ATTEMPTS
|
8710
8791
|
#
|
@@ -8720,7 +8801,7 @@ module Aws::Connect
|
|
8720
8801
|
# contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
|
8721
8802
|
# Routing Profile
|
8722
8803
|
#
|
8723
|
-
# UI name: [Delivery attempts][
|
8804
|
+
# UI name: [Delivery attempts][62]
|
8724
8805
|
#
|
8725
8806
|
# <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
|
8726
8807
|
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
@@ -8746,7 +8827,7 @@ module Aws::Connect
|
|
8746
8827
|
# contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
|
8747
8828
|
# Routing Profile
|
8748
8829
|
#
|
8749
|
-
# UI name: [Delivery attempt disposition rate][
|
8830
|
+
# UI name: [Delivery attempt disposition rate][63]
|
8750
8831
|
#
|
8751
8832
|
# <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
|
8752
8833
|
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
@@ -8766,7 +8847,7 @@ module Aws::Connect
|
|
8766
8847
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
8767
8848
|
# published timestamp
|
8768
8849
|
#
|
8769
|
-
# UI name: [Flows outcome][
|
8850
|
+
# UI name: [Flows outcome][64]
|
8770
8851
|
#
|
8771
8852
|
# FLOWS\_STARTED
|
8772
8853
|
#
|
@@ -8777,7 +8858,7 @@ module Aws::Connect
|
|
8777
8858
|
# resource ID, Flows resource ID, Initiation method, Resource
|
8778
8859
|
# published timestamp
|
8779
8860
|
#
|
8780
|
-
# UI name: [Flows started][
|
8861
|
+
# UI name: [Flows started][65]
|
8781
8862
|
#
|
8782
8863
|
# HUMAN\_ANSWERED\_CALLS
|
8783
8864
|
#
|
@@ -8789,7 +8870,7 @@ module Aws::Connect
|
|
8789
8870
|
#
|
8790
8871
|
# Valid groupings and filters: Agent, Campaign
|
8791
8872
|
#
|
8792
|
-
# UI name: [Human answered][
|
8873
|
+
# UI name: [Human answered][66]
|
8793
8874
|
#
|
8794
8875
|
# MAX\_FLOW\_TIME
|
8795
8876
|
#
|
@@ -8801,7 +8882,7 @@ module Aws::Connect
|
|
8801
8882
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
8802
8883
|
# published timestamp
|
8803
8884
|
#
|
8804
|
-
# UI name: [Maximum flow time][
|
8885
|
+
# UI name: [Maximum flow time][67]
|
8805
8886
|
#
|
8806
8887
|
# MAX\_QUEUED\_TIME
|
8807
8888
|
#
|
@@ -8811,7 +8892,7 @@ module Aws::Connect
|
|
8811
8892
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8812
8893
|
# Connect
|
8813
8894
|
#
|
8814
|
-
# UI name: [Maximum queued time][
|
8895
|
+
# UI name: [Maximum queued time][68]
|
8815
8896
|
#
|
8816
8897
|
# MIN\_FLOW\_TIME
|
8817
8898
|
#
|
@@ -8823,7 +8904,32 @@ module Aws::Connect
|
|
8823
8904
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
8824
8905
|
# published timestamp
|
8825
8906
|
#
|
8826
|
-
# UI name: [Minimum flow time][
|
8907
|
+
# UI name: [Minimum flow time][69]
|
8908
|
+
#
|
8909
|
+
# PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
|
8910
|
+
#
|
8911
|
+
# : Unit: Percent
|
8912
|
+
#
|
8913
|
+
# Valid groupings and filters: Channel,
|
8914
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
8915
|
+
# version, Bot locale, Flows resource ID, Flows module resource ID,
|
8916
|
+
# Flow type, Flow action ID, Invoking resource published timestamp,
|
8917
|
+
# Initiation method, Invoking resource type, Parent flows resource ID
|
8918
|
+
#
|
8919
|
+
# UI name: [Percent bot conversations outcome][70]
|
8920
|
+
#
|
8921
|
+
# PERCENT\_BOT\_INTENTS\_OUTCOME
|
8922
|
+
#
|
8923
|
+
# : Unit: Percent
|
8924
|
+
#
|
8925
|
+
# Valid groupings and filters: Channel,
|
8926
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
8927
|
+
# version, Bot locale, Bot intent name, Flows resource ID, Flows
|
8928
|
+
# module resource ID, Flow type, Flow action ID, Invoking resource
|
8929
|
+
# published timestamp, Initiation method, Invoking resource type,
|
8930
|
+
# Parent flows resource ID
|
8931
|
+
#
|
8932
|
+
# UI name: [Percent bot intents outcome][71]
|
8827
8933
|
#
|
8828
8934
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
8829
8935
|
#
|
@@ -8833,7 +8939,7 @@ module Aws::Connect
|
|
8833
8939
|
#
|
8834
8940
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8835
8941
|
#
|
8836
|
-
# UI name: [Cases resolved on first contact][
|
8942
|
+
# UI name: [Cases resolved on first contact][72]
|
8837
8943
|
#
|
8838
8944
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
8839
8945
|
#
|
@@ -8865,7 +8971,7 @@ module Aws::Connect
|
|
8865
8971
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
8866
8972
|
# published timestamp
|
8867
8973
|
#
|
8868
|
-
# UI name: [Flows outcome percentage][
|
8974
|
+
# UI name: [Flows outcome percentage][73].
|
8869
8975
|
#
|
8870
8976
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
8871
8977
|
#
|
@@ -8882,7 +8988,7 @@ module Aws::Connect
|
|
8882
8988
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8883
8989
|
# Connect
|
8884
8990
|
#
|
8885
|
-
# UI name: [Non-talk time percent][
|
8991
|
+
# UI name: [Non-talk time percent][74]
|
8886
8992
|
#
|
8887
8993
|
# PERCENT\_TALK\_TIME
|
8888
8994
|
#
|
@@ -8895,7 +9001,7 @@ module Aws::Connect
|
|
8895
9001
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8896
9002
|
# Connect
|
8897
9003
|
#
|
8898
|
-
# UI name: [Talk time percent][
|
9004
|
+
# UI name: [Talk time percent][75]
|
8899
9005
|
#
|
8900
9006
|
# PERCENT\_TALK\_TIME\_AGENT
|
8901
9007
|
#
|
@@ -8908,7 +9014,7 @@ module Aws::Connect
|
|
8908
9014
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8909
9015
|
# Connect
|
8910
9016
|
#
|
8911
|
-
# UI name: [Agent talk time percent][
|
9017
|
+
# UI name: [Agent talk time percent][76]
|
8912
9018
|
#
|
8913
9019
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
8914
9020
|
#
|
@@ -8921,7 +9027,7 @@ module Aws::Connect
|
|
8921
9027
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8922
9028
|
# Connect
|
8923
9029
|
#
|
8924
|
-
# UI name: [Customer talk time percent][
|
9030
|
+
# UI name: [Customer talk time percent][77]
|
8925
9031
|
#
|
8926
9032
|
# REOPENED\_CASE\_ACTIONS
|
8927
9033
|
#
|
@@ -8931,7 +9037,7 @@ module Aws::Connect
|
|
8931
9037
|
#
|
8932
9038
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8933
9039
|
#
|
8934
|
-
# UI name: [Cases reopened][
|
9040
|
+
# UI name: [Cases reopened][78]
|
8935
9041
|
#
|
8936
9042
|
# RESOLVED\_CASE\_ACTIONS
|
8937
9043
|
#
|
@@ -8941,7 +9047,7 @@ module Aws::Connect
|
|
8941
9047
|
#
|
8942
9048
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8943
9049
|
#
|
8944
|
-
# UI name: [Cases resolved][
|
9050
|
+
# UI name: [Cases resolved][79]
|
8945
9051
|
#
|
8946
9052
|
# SERVICE\_LEVEL
|
8947
9053
|
#
|
@@ -8956,7 +9062,7 @@ module Aws::Connect
|
|
8956
9062
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
8957
9063
|
# (for "Less than") or `LTE` (for "Less than equal").
|
8958
9064
|
#
|
8959
|
-
# UI name: [Service level X][
|
9065
|
+
# UI name: [Service level X][80]
|
8960
9066
|
#
|
8961
9067
|
# STEP\_CONTACTS\_QUEUED
|
8962
9068
|
#
|
@@ -8974,7 +9080,7 @@ module Aws::Connect
|
|
8974
9080
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8975
9081
|
# Agent Hierarchy, Q in Connect
|
8976
9082
|
#
|
8977
|
-
# UI name: [After contact work time][
|
9083
|
+
# UI name: [After contact work time][81]
|
8978
9084
|
#
|
8979
9085
|
# SUM\_CONNECTING\_TIME\_AGENT
|
8980
9086
|
#
|
@@ -8987,7 +9093,7 @@ module Aws::Connect
|
|
8987
9093
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8988
9094
|
# Agent Hierarchy
|
8989
9095
|
#
|
8990
|
-
# UI name: [Agent API connecting time][
|
9096
|
+
# UI name: [Agent API connecting time][82]
|
8991
9097
|
#
|
8992
9098
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
|
8993
9099
|
# metric.
|
@@ -9009,7 +9115,7 @@ module Aws::Connect
|
|
9009
9115
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9010
9116
|
# RoutingStepExpression, Q in Connect
|
9011
9117
|
#
|
9012
|
-
# UI name: [Contact abandoned][
|
9118
|
+
# UI name: [Contact abandoned][83]
|
9013
9119
|
#
|
9014
9120
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
9015
9121
|
#
|
@@ -9022,7 +9128,7 @@ module Aws::Connect
|
|
9022
9128
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9023
9129
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9024
9130
|
#
|
9025
|
-
# UI name: [Contacts abandoned in X seconds][
|
9131
|
+
# UI name: [Contacts abandoned in X seconds][84]
|
9026
9132
|
#
|
9027
9133
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
9028
9134
|
#
|
@@ -9035,7 +9141,7 @@ module Aws::Connect
|
|
9035
9141
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9036
9142
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9037
9143
|
#
|
9038
|
-
# UI name: [Contacts answered in X seconds][
|
9144
|
+
# UI name: [Contacts answered in X seconds][85]
|
9039
9145
|
#
|
9040
9146
|
# SUM\_CONTACT\_FLOW\_TIME
|
9041
9147
|
#
|
@@ -9044,7 +9150,7 @@ module Aws::Connect
|
|
9044
9150
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
9045
9151
|
# Agent Hierarchy, Q in Connect
|
9046
9152
|
#
|
9047
|
-
# UI name: [Contact flow time][
|
9153
|
+
# UI name: [Contact flow time][86]
|
9048
9154
|
#
|
9049
9155
|
# SUM\_CONTACT\_TIME\_AGENT
|
9050
9156
|
#
|
@@ -9052,7 +9158,7 @@ module Aws::Connect
|
|
9052
9158
|
#
|
9053
9159
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
9054
9160
|
#
|
9055
|
-
# UI name: [Agent on contact time][
|
9161
|
+
# UI name: [Agent on contact time][87]
|
9056
9162
|
#
|
9057
9163
|
# SUM\_CONTACTS\_DISCONNECTED
|
9058
9164
|
#
|
@@ -9064,7 +9170,7 @@ module Aws::Connect
|
|
9064
9170
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
9065
9171
|
# Connect
|
9066
9172
|
#
|
9067
|
-
# UI name: [Contact disconnected][
|
9173
|
+
# UI name: [Contact disconnected][88]
|
9068
9174
|
#
|
9069
9175
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
9070
9176
|
#
|
@@ -9072,7 +9178,7 @@ module Aws::Connect
|
|
9072
9178
|
#
|
9073
9179
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
9074
9180
|
#
|
9075
|
-
# UI name: [Error status time][
|
9181
|
+
# UI name: [Error status time][89]
|
9076
9182
|
#
|
9077
9183
|
# SUM\_HANDLE\_TIME
|
9078
9184
|
#
|
@@ -9081,7 +9187,7 @@ module Aws::Connect
|
|
9081
9187
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
9082
9188
|
# Agent Hierarchy, Q in Connect
|
9083
9189
|
#
|
9084
|
-
# UI name: [Contact handle time][
|
9190
|
+
# UI name: [Contact handle time][90]
|
9085
9191
|
#
|
9086
9192
|
# SUM\_HOLD\_TIME
|
9087
9193
|
#
|
@@ -9090,7 +9196,7 @@ module Aws::Connect
|
|
9090
9196
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
9091
9197
|
# Agent Hierarchy, Q in Connect
|
9092
9198
|
#
|
9093
|
-
# UI name: [Customer hold time][
|
9199
|
+
# UI name: [Customer hold time][91]
|
9094
9200
|
#
|
9095
9201
|
# SUM\_IDLE\_TIME\_AGENT
|
9096
9202
|
#
|
@@ -9098,7 +9204,7 @@ module Aws::Connect
|
|
9098
9204
|
#
|
9099
9205
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
9100
9206
|
#
|
9101
|
-
# UI name: [Agent idle time][
|
9207
|
+
# UI name: [Agent idle time][92]
|
9102
9208
|
#
|
9103
9209
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
9104
9210
|
#
|
@@ -9107,7 +9213,7 @@ module Aws::Connect
|
|
9107
9213
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
9108
9214
|
# Agent Hierarchy, Q in Connect
|
9109
9215
|
#
|
9110
|
-
# UI name: [Agent interaction and hold time][
|
9216
|
+
# UI name: [Agent interaction and hold time][93]
|
9111
9217
|
#
|
9112
9218
|
# SUM\_INTERACTION\_TIME
|
9113
9219
|
#
|
@@ -9116,7 +9222,7 @@ module Aws::Connect
|
|
9116
9222
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
9117
9223
|
# Agent Hierarchy
|
9118
9224
|
#
|
9119
|
-
# UI name: [Agent interaction time][
|
9225
|
+
# UI name: [Agent interaction time][94]
|
9120
9226
|
#
|
9121
9227
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
9122
9228
|
#
|
@@ -9124,7 +9230,7 @@ module Aws::Connect
|
|
9124
9230
|
#
|
9125
9231
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
9126
9232
|
#
|
9127
|
-
# UI name: [Non-Productive Time][
|
9233
|
+
# UI name: [Non-Productive Time][95]
|
9128
9234
|
#
|
9129
9235
|
# SUM\_ONLINE\_TIME\_AGENT
|
9130
9236
|
#
|
@@ -9132,7 +9238,7 @@ module Aws::Connect
|
|
9132
9238
|
#
|
9133
9239
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
9134
9240
|
#
|
9135
|
-
# UI name: [Online time][
|
9241
|
+
# UI name: [Online time][96]
|
9136
9242
|
#
|
9137
9243
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
9138
9244
|
#
|
@@ -9141,7 +9247,7 @@ module Aws::Connect
|
|
9141
9247
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9142
9248
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9143
9249
|
#
|
9144
|
-
# UI name: [Callback attempts][
|
9250
|
+
# UI name: [Callback attempts][97]
|
9145
9251
|
#
|
9146
9252
|
#
|
9147
9253
|
#
|
@@ -9161,81 +9267,87 @@ module Aws::Connect
|
|
9161
9267
|
# [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
|
9162
9268
|
# [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
|
9163
9269
|
# [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
|
9164
|
-
# [17]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9165
|
-
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9166
|
-
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9167
|
-
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9168
|
-
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9169
|
-
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9170
|
-
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9171
|
-
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9172
|
-
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9173
|
-
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9174
|
-
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9175
|
-
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9176
|
-
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9177
|
-
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9178
|
-
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9179
|
-
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
9180
|
-
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9181
|
-
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
9182
|
-
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9183
|
-
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9184
|
-
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
9185
|
-
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
9186
|
-
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9187
|
-
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9188
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9189
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9190
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9191
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9192
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9193
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9194
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9195
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9196
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9197
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9198
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9199
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9200
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9201
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9202
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9203
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
9204
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9205
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9206
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9207
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9208
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9209
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9210
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9211
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9212
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9213
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9214
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9215
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9216
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9217
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9218
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
9219
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-
|
9220
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9221
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9222
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9223
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9224
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9225
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9226
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9227
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9228
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9229
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9230
|
-
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9231
|
-
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9232
|
-
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9233
|
-
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9234
|
-
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-
|
9235
|
-
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9236
|
-
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9237
|
-
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9238
|
-
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
9270
|
+
# [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
|
9271
|
+
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
|
9272
|
+
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
|
9273
|
+
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
|
9274
|
+
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
|
9275
|
+
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
|
9276
|
+
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
|
9277
|
+
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
|
9278
|
+
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
|
9279
|
+
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
|
9280
|
+
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
|
9281
|
+
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
|
9282
|
+
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
|
9283
|
+
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
|
9284
|
+
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
9285
|
+
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
|
9286
|
+
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
|
9287
|
+
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
|
9288
|
+
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
|
9289
|
+
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
|
9290
|
+
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
|
9291
|
+
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
|
9292
|
+
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
|
9293
|
+
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
9294
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
|
9295
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
|
9296
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
9297
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
9298
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
|
9299
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
|
9300
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
9301
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
9302
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
9303
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
9304
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
9305
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
9306
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
9307
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
9308
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
9309
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
9310
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
9311
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
9312
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
9313
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
9314
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
9315
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
9316
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
9317
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
9318
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
9319
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
9320
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
9321
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
9322
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
9323
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
|
9324
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
|
9325
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
9326
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
9327
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
9328
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
9329
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
9330
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
9331
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
9332
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
9333
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
9334
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
9335
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
9336
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
9337
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
9338
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
9339
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
9340
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
9341
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
9342
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
9343
|
+
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
9344
|
+
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
9345
|
+
# [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
9346
|
+
# [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
9347
|
+
# [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
9348
|
+
# [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
9349
|
+
# [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
9350
|
+
# [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
9239
9351
|
#
|
9240
9352
|
# @option params [String] :next_token
|
9241
9353
|
# The token for the next set of results. Use the value returned in the
|
@@ -9491,9 +9603,9 @@ module Aws::Connect
|
|
9491
9603
|
end
|
9492
9604
|
|
9493
9605
|
# Imports a claimed phone number from an external service, such as
|
9494
|
-
# Amazon
|
9495
|
-
# API only in the same Amazon Web Services
|
9496
|
-
# Connect instance was created.
|
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|
+
# Amazon Web Services End User Messaging, into an Amazon Connect
|
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|
+
# instance. You can call this API only in the same Amazon Web Services
|
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|
+
# Region where the Amazon Connect instance was created.
|
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|
#
|
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|
# Call the [DescribePhoneNumber][1] API to verify the status of a
|
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|
# previous `ImportPhoneNumber` operation.
|
@@ -9531,8 +9643,9 @@ module Aws::Connect
|
|
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|
#
|
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|
# @option params [required, String] :source_phone_number_arn
|
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|
# The claimed phone number ARN being imported from the external service,
|
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|
-
# such as Amazon
|
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|
-
#
|
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|
+
# such as Amazon Web Services End User Messaging. If it is from Amazon
|
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|
+
# Web Services End User Messaging, it looks like the ARN of the phone
|
9648
|
+
# number to import from Amazon Web Services End User Messaging.
|
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|
#
|
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|
# @option params [String] :phone_number_description
|
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|
# The description of the phone number.
|
@@ -10459,7 +10572,7 @@ module Aws::Connect
|
|
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10572
|
#
|
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|
# resp = client.list_flow_associations({
|
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|
# instance_id: "InstanceId", # required
|
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|
-
# resource_type: "
|
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|
+
# resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
|
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|
# next_token: "NextToken",
|
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|
# max_results: 1,
|
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10578
|
# })
|
@@ -10469,7 +10582,7 @@ module Aws::Connect
|
|
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10582
|
# resp.flow_association_summary_list #=> Array
|
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|
# resp.flow_association_summary_list[0].resource_id #=> String
|
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|
# resp.flow_association_summary_list[0].flow_id #=> String
|
10472
|
-
# resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
|
10585
|
+
# resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
|
10473
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|
# resp.next_token #=> String
|
10474
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|
#
|
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|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
|
@@ -10752,7 +10865,7 @@ module Aws::Connect
|
|
10752
10865
|
#
|
10753
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|
# resp = client.list_integration_associations({
|
10754
10867
|
# instance_id: "InstanceId", # required
|
10755
|
-
# integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
|
10868
|
+
# integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
|
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10869
|
# next_token: "NextToken",
|
10757
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|
# max_results: 1,
|
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10871
|
# integration_arn: "ARN",
|
@@ -10764,7 +10877,7 @@ module Aws::Connect
|
|
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10877
|
# resp.integration_association_summary_list[0].integration_association_id #=> String
|
10765
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|
# resp.integration_association_summary_list[0].integration_association_arn #=> String
|
10766
10879
|
# resp.integration_association_summary_list[0].instance_id #=> String
|
10767
|
-
# resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY"
|
10880
|
+
# resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY", "ANALYTICS_CONNECTOR", "CALL_TRANSFER_CONNECTOR"
|
10768
10881
|
# resp.integration_association_summary_list[0].integration_arn #=> String
|
10769
10882
|
# resp.integration_association_summary_list[0].source_application_url #=> String
|
10770
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|
# resp.integration_association_summary_list[0].source_application_name #=> String
|
@@ -12804,6 +12917,9 @@ module Aws::Connect
|
|
12804
12917
|
# The identifier of the contact. This is the identifier of the contact
|
12805
12918
|
# associated with the first interaction with the contact center.
|
12806
12919
|
#
|
12920
|
+
# @option params [String] :contact_recording_type
|
12921
|
+
# The type of recording being operated on.
|
12922
|
+
#
|
12807
12923
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
12808
12924
|
#
|
12809
12925
|
# @example Request syntax with placeholder values
|
@@ -12812,6 +12928,7 @@ module Aws::Connect
|
|
12812
12928
|
# instance_id: "InstanceId", # required
|
12813
12929
|
# contact_id: "ContactId", # required
|
12814
12930
|
# initial_contact_id: "ContactId", # required
|
12931
|
+
# contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
|
12815
12932
|
# })
|
12816
12933
|
#
|
12817
12934
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecording AWS API Documentation
|
@@ -14690,8 +14807,8 @@ module Aws::Connect
|
|
14690
14807
|
# not map to an active chat contact, a new chat contact is also created
|
14691
14808
|
# before handling chat action.
|
14692
14809
|
#
|
14693
|
-
# Access to this API is currently restricted to Amazon
|
14694
|
-
# supporting SMS integration.
|
14810
|
+
# Access to this API is currently restricted to Amazon Web Services End
|
14811
|
+
# User Messaging for supporting SMS integration.
|
14695
14812
|
#
|
14696
14813
|
# @option params [required, String] :source_id
|
14697
14814
|
# External identifier of chat customer participant, used in part to
|
@@ -14701,14 +14818,15 @@ module Aws::Connect
|
|
14701
14818
|
# @option params [required, String] :destination_id
|
14702
14819
|
# Chat system identifier, used in part to uniquely identify chat. This
|
14703
14820
|
# is associated with the Amazon Connect instance and flow to be used to
|
14704
|
-
# start chats. For
|
14705
|
-
#
|
14821
|
+
# start chats. For Server Migration Service, this is the phone number
|
14822
|
+
# destination of inbound Server Migration Service messages represented
|
14823
|
+
# by an Amazon Web Services End User Messaging phone number ARN.
|
14706
14824
|
#
|
14707
14825
|
# @option params [String] :subtype
|
14708
14826
|
# Classification of a channel. This is used in part to uniquely identify
|
14709
14827
|
# chat.
|
14710
14828
|
#
|
14711
|
-
# Valid value: `["connect:sms"]`
|
14829
|
+
# Valid value: `["connect:sms", connect:"WhatsApp"]`
|
14712
14830
|
#
|
14713
14831
|
# @option params [required, Types::ChatEvent] :event
|
14714
14832
|
# Chat integration event payload
|
@@ -15308,6 +15426,7 @@ module Aws::Connect
|
|
15308
15426
|
# initial_contact_id: "ContactId", # required
|
15309
15427
|
# voice_recording_configuration: { # required
|
15310
15428
|
# voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
|
15429
|
+
# ivr_recording_track: "ALL", # accepts ALL
|
15311
15430
|
# },
|
15312
15431
|
# })
|
15313
15432
|
#
|
@@ -15583,16 +15702,16 @@ module Aws::Connect
|
|
15583
15702
|
end
|
15584
15703
|
|
15585
15704
|
# Initiates a new outbound SMS contact to a customer. Response of this
|
15586
|
-
# API provides the ContactId of the outbound SMS contact created.
|
15705
|
+
# API provides the `ContactId` of the outbound SMS contact created.
|
15587
15706
|
#
|
15588
15707
|
# **SourceEndpoint** only supports Endpoints with
|
15589
15708
|
# `CONNECT_PHONENUMBER_ARN` as Type and **DestinationEndpoint** only
|
15590
15709
|
# supports Endpoints with `TELEPHONE_NUMBER` as Type. **ContactFlowId**
|
15591
15710
|
# initiates the flow to manage the new SMS contact created.
|
15592
15711
|
#
|
15593
|
-
# This API can be used to initiate outbound SMS contacts for an agent
|
15594
|
-
# it can also deflect an ongoing contact to an outbound SMS contact
|
15595
|
-
# using the [StartOutboundChatContact][1] Flow Action.
|
15712
|
+
# This API can be used to initiate outbound SMS contacts for an agent,
|
15713
|
+
# or it can also deflect an ongoing contact to an outbound SMS contact
|
15714
|
+
# by using the [StartOutboundChatContact][1] Flow Action.
|
15596
15715
|
#
|
15597
15716
|
# For more information about using SMS in Amazon Connect, see the
|
15598
15717
|
# following topics in the *Amazon Connect Administrator Guide*:
|
@@ -16509,6 +16628,9 @@ module Aws::Connect
|
|
16509
16628
|
# The identifier of the contact. This is the identifier of the contact
|
16510
16629
|
# associated with the first interaction with the contact center.
|
16511
16630
|
#
|
16631
|
+
# @option params [String] :contact_recording_type
|
16632
|
+
# The type of recording being operated on.
|
16633
|
+
#
|
16512
16634
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
16513
16635
|
#
|
16514
16636
|
# @example Request syntax with placeholder values
|
@@ -16517,6 +16639,7 @@ module Aws::Connect
|
|
16517
16639
|
# instance_id: "InstanceId", # required
|
16518
16640
|
# contact_id: "ContactId", # required
|
16519
16641
|
# initial_contact_id: "ContactId", # required
|
16642
|
+
# contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
|
16520
16643
|
# })
|
16521
16644
|
#
|
16522
16645
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecording AWS API Documentation
|
@@ -16663,6 +16786,9 @@ module Aws::Connect
|
|
16663
16786
|
# The identifier of the contact. This is the identifier of the contact
|
16664
16787
|
# associated with the first interaction with the contact center.
|
16665
16788
|
#
|
16789
|
+
# @option params [String] :contact_recording_type
|
16790
|
+
# The type of recording being operated on.
|
16791
|
+
#
|
16666
16792
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
16667
16793
|
#
|
16668
16794
|
# @example Request syntax with placeholder values
|
@@ -16671,6 +16797,7 @@ module Aws::Connect
|
|
16671
16797
|
# instance_id: "InstanceId", # required
|
16672
16798
|
# contact_id: "ContactId", # required
|
16673
16799
|
# initial_contact_id: "ContactId", # required
|
16800
|
+
# contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
|
16674
16801
|
# })
|
16675
16802
|
#
|
16676
16803
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecording AWS API Documentation
|
@@ -17102,6 +17229,50 @@ module Aws::Connect
|
|
17102
17229
|
# Currently Contact Expiry is the only segment attribute which can be
|
17103
17230
|
# updated by using the UpdateContact API.
|
17104
17231
|
#
|
17232
|
+
# @option params [Types::QueueInfoInput] :queue_info
|
17233
|
+
# Information about the queue associated with a contact. This parameter
|
17234
|
+
# can only be updated for external audio contacts. It is used when you
|
17235
|
+
# integrate third-party systems with Contact Lens for analytics. For
|
17236
|
+
# more information, see [Amazon Connect Contact Lens integration][1] in
|
17237
|
+
# the <i> Amazon Connect Administrator Guide</i>.
|
17238
|
+
#
|
17239
|
+
#
|
17240
|
+
#
|
17241
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
17242
|
+
#
|
17243
|
+
# @option params [Types::UserInfo] :user_info
|
17244
|
+
# Information about the agent associated with a contact. This parameter
|
17245
|
+
# can only be updated for external audio contacts. It is used when you
|
17246
|
+
# integrate third-party systems with Contact Lens for analytics. For
|
17247
|
+
# more information, see [Amazon Connect Contact Lens integration][1] in
|
17248
|
+
# the <i> Amazon Connect Administrator Guide</i>.
|
17249
|
+
#
|
17250
|
+
#
|
17251
|
+
#
|
17252
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
17253
|
+
#
|
17254
|
+
# @option params [Types::Endpoint] :customer_endpoint
|
17255
|
+
# The endpoint of the customer for which the contact was initiated. For
|
17256
|
+
# external audio contacts, this is usually the end customer's phone
|
17257
|
+
# number. This value can only be updated for external audio contacts.
|
17258
|
+
# For more information, see [Amazon Connect Contact Lens integration][1]
|
17259
|
+
# in the *Amazon Connect Administrator Guide*.
|
17260
|
+
#
|
17261
|
+
#
|
17262
|
+
#
|
17263
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
17264
|
+
#
|
17265
|
+
# @option params [Types::Endpoint] :system_endpoint
|
17266
|
+
# External system endpoint for the contact was initiated. For external
|
17267
|
+
# audio contacts, this is the phone number of the external system such
|
17268
|
+
# as the contact center. This value can only be updated for external
|
17269
|
+
# audio contacts. For more information, see [Amazon Connect Contact Lens
|
17270
|
+
# integration][1] in the *Amazon Connect Administrator Guide*.
|
17271
|
+
#
|
17272
|
+
#
|
17273
|
+
#
|
17274
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
17275
|
+
#
|
17105
17276
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
17106
17277
|
#
|
17107
17278
|
# @example Request syntax with placeholder values
|
@@ -17131,6 +17302,20 @@ module Aws::Connect
|
|
17131
17302
|
# value_integer: 1,
|
17132
17303
|
# },
|
17133
17304
|
# },
|
17305
|
+
# queue_info: {
|
17306
|
+
# id: "QueueId",
|
17307
|
+
# },
|
17308
|
+
# user_info: {
|
17309
|
+
# user_id: "AgentResourceId",
|
17310
|
+
# },
|
17311
|
+
# customer_endpoint: {
|
17312
|
+
# type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
|
17313
|
+
# address: "EndpointAddress",
|
17314
|
+
# },
|
17315
|
+
# system_endpoint: {
|
17316
|
+
# type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
|
17317
|
+
# address: "EndpointAddress",
|
17318
|
+
# },
|
17134
17319
|
# })
|
17135
17320
|
#
|
17136
17321
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContact AWS API Documentation
|
@@ -19775,7 +19960,7 @@ module Aws::Connect
|
|
19775
19960
|
tracer: tracer
|
19776
19961
|
)
|
19777
19962
|
context[:gem_name] = 'aws-sdk-connect'
|
19778
|
-
context[:gem_version] = '1.
|
19963
|
+
context[:gem_version] = '1.188.0'
|
19779
19964
|
Seahorse::Client::Request.new(handlers, context)
|
19780
19965
|
end
|
19781
19966
|
|