aws-sdk-connect 1.187.0 → 1.188.0

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@@ -683,6 +683,12 @@ module Aws::Connect
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  # @option params [required, String] :resource_id
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  # The identifier of the resource.
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  #
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+ # * Amazon Web Services End User Messaging SMS phone number ARN when
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+ # using `SMS_PHONE_NUMBER`
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+ #
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+ # * Amazon Web Services End User Messaging Social phone number ARN when
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+ # using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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+ #
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  # @option params [required, String] :flow_id
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  # The identifier of the flow.
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  #
@@ -697,7 +703,7 @@ module Aws::Connect
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  # instance_id: "InstanceId", # required
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  # resource_id: "ARN", # required
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  # flow_id: "ARN", # required
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- # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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+ # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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  # })
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
@@ -1309,6 +1315,12 @@ module Aws::Connect
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  # @option params [required, Array<String>] :resource_ids
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  # A list of resource identifiers to retrieve flow associations.
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  #
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+ # * Amazon Web Services End User Messaging SMS phone number ARN when
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+ # using `SMS_PHONE_NUMBER`
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+ #
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+ # * Amazon Web Services End User Messaging Social phone number ARN when
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+ # using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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+ #
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  # @option params [String] :resource_type
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  # The type of resource association.
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  #
@@ -1321,7 +1333,7 @@ module Aws::Connect
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  # resp = client.batch_get_flow_association({
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  # instance_id: "InstanceId", # required
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  # resource_ids: ["ARN"], # required
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- # resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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+ # resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
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  # })
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  #
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  # @example Response structure
@@ -1329,7 +1341,7 @@ module Aws::Connect
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  # resp.flow_association_summary_list #=> Array
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  # resp.flow_association_summary_list[0].resource_id #=> String
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  # resp.flow_association_summary_list[0].flow_id #=> String
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- # resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
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+ # resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetFlowAssociation AWS API Documentation
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  #
@@ -2376,8 +2388,9 @@ module Aws::Connect
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  # @option params [required, String] :integration_arn
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  # The Amazon Resource Name (ARN) of the integration.
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  #
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- # <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
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- # Pinpoint instances must be in the same account.
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+ # <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
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+ # Amazon Connect and Amazon Web Services End User Messaging instances
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+ # must be in the same account.
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  #
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  # </note>
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  #
@@ -2407,7 +2420,7 @@ module Aws::Connect
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  #
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  # resp = client.create_integration_association({
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  # instance_id: "InstanceId", # required
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- # integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
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+ # integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
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  # integration_arn: "ARN", # required
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  # source_application_url: "URI",
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  # source_application_name: "SourceApplicationName",
@@ -5637,7 +5650,7 @@ module Aws::Connect
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  # calling this API in the alternate Amazon Web Services Region
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  # associated with the traffic distribution group, you must provide a
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  # full phone number ARN. If a UUID is provided in this scenario, you
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- # will receive a `ResourceNotFoundException`.
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+ # receive a `ResourceNotFoundException`.
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  #
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  # @option params [required, String] :phone_number_id
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  # A unique identifier for the phone number.
@@ -6536,6 +6549,12 @@ module Aws::Connect
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  # @option params [required, String] :resource_id
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  # The identifier of the resource.
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  #
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+ # * Amazon Web Services End User Messaging SMS phone number ARN when
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+ # using `SMS_PHONE_NUMBER`
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+ #
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+ # * Amazon Web Services End User Messaging Social phone number ARN when
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+ # using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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+ #
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  # @option params [required, String] :resource_type
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  # A valid resource type.
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  #
@@ -6546,7 +6565,7 @@ module Aws::Connect
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  # resp = client.disassociate_flow({
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  # instance_id: "InstanceId", # required
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  # resource_id: "ARN", # required
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- # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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+ # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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  # })
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
@@ -7505,6 +7524,12 @@ module Aws::Connect
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  # @option params [required, String] :resource_id
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  # The identifier of the resource.
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  #
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+ # * Amazon Web Services End User Messaging SMS phone number ARN when
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+ # using `SMS_PHONE_NUMBER`
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+ #
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+ # * Amazon Web Services End User Messaging Social phone number ARN when
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+ # using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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+ #
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  # @option params [required, String] :resource_type
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  # A valid resource type.
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  #
@@ -7519,14 +7544,14 @@ module Aws::Connect
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  # resp = client.get_flow_association({
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  # instance_id: "InstanceId", # required
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  # resource_id: "ARN", # required
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- # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
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+ # resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
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  # })
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  #
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  # @example Response structure
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  #
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  # resp.resource_id #=> String
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  # resp.flow_id #=> String
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- # resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
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+ # resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR", "WHATSAPP_MESSAGING_PHONE_NUMBER"
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
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  #
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  # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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  # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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- # \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
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+ # \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
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+ # `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
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  # \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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- # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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+ # \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
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  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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  # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
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+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
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+ # `Q_CONNECT_ENABLED` \|
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
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  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
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  # Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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- # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
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+ # `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
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  # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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  # `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
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- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
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- # `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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+ # `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
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+ # `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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  # `ROUTING_STEP_EXPRESSION`
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  #
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  #
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  # UI name: [Average agent pause time][16]
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  #
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+ # AVG\_BOT\_CONVERSATION\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Channel,
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+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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+ # version, Bot locale, Flows resource ID, Flows module resource ID,
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+ # Flow type, Flow action ID, Invoking resource published timestamp,
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+ # Initiation method, Invoking resource type, Parent flows resource ID
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+ #
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+ # UI name: [Average bot conversation time][17]
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+ #
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+ # AVG\_BOT\_CONVERSATION\_TURNS
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Channel,
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+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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+ # version, Bot locale, Flows resource ID, Flows module resource ID,
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+ # Flow type, Flow action ID, Invoking resource published timestamp,
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+ # Initiation method, Invoking resource type, Parent flows resource ID
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+ #
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+ # UI name: [Average bot conversation turns][18]
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+ #
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  # AVG\_CASE\_RELATED\_CONTACTS
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average contacts per case][17]
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+ # UI name: [Average contacts per case][19]
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  #
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  # AVG\_CASE\_RESOLUTION\_TIME
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  #
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average case resolution time][18]
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+ # UI name: [Average case resolution time][20]
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  #
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  # AVG\_CONTACT\_DURATION
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  #
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average contact duration][19]
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+ # UI name: [Average contact duration][21]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average conversation duration][20]
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+ # UI name: [Average conversation duration][22]
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  #
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  # AVG\_DIALS\_PER\_MINUTE
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  #
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  #
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  # Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
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  #
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- # UI name: [Average dials per minute][21]
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+ # UI name: [Average dials per minute][23]
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  #
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  # AVG\_FLOW\_TIME
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  #
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
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- # UI name: [Average flow time][22]
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+ # UI name: [Average flow time][24]
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent greeting time][23]
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+ # UI name: [Average agent greeting time][25]
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  #
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  # AVG\_HANDLE\_TIME
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  #
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # RoutingStepExpression
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  #
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- # UI name: [Average handle time][24]
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+ # UI name: [Average handle time][26]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time][25]
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+ # UI name: [Average customer hold time][27]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average customer hold time all contacts][26]
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+ # UI name: [Average customer hold time all contacts][28]
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  #
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  # AVG\_HOLDS
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  #
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average holds][27]
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+ # UI name: [Average holds][29]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent interaction and customer hold time][28]
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+ # UI name: [Average agent interaction and customer hold time][30]
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  #
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  # AVG\_INTERACTION\_TIME
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average agent interaction time][29]
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+ # UI name: [Average agent interaction time][31]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent interruptions][30]
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+ # UI name: [Average agent interruptions][32]
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  #
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  # AVG\_INTERRUPTION\_TIME\_AGENT
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent interruption time][31]
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+ # UI name: [Average agent interruption time][33]
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  #
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  # AVG\_NON\_TALK\_TIME
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average non-talk time][32]
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+ # UI name: [Average non-talk time][34]
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  #
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  # AVG\_QUEUE\_ANSWER\_TIME
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  #
@@ -8391,7 +8447,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average queue answer time][33]
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+ # UI name: [Average queue answer time][35]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average resolution time][34]
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+ # UI name: [Average resolution time][36]
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  #
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  # AVG\_TALK\_TIME
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  #
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average talk time][35]
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+ # UI name: [Average talk time][37]
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  #
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  # AVG\_TALK\_TIME\_AGENT
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  #
@@ -8430,7 +8486,7 @@ module Aws::Connect
8430
8486
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8431
8487
  # Connect
8432
8488
  #
8433
- # UI name: [Average agent talk time][36]
8489
+ # UI name: [Average agent talk time][38]
8434
8490
  #
8435
8491
  # AVG\_TALK\_TIME\_CUSTOMER
8436
8492
  #
@@ -8443,7 +8499,7 @@ module Aws::Connect
8443
8499
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8444
8500
  # Connect
8445
8501
  #
8446
- # UI name: [Average customer talk time][37]
8502
+ # UI name: [Average customer talk time][39]
8447
8503
  #
8448
8504
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
8449
8505
  #
@@ -8454,7 +8510,32 @@ module Aws::Connect
8454
8510
  #
8455
8511
  # Valid groupings and filters: Campaign
8456
8512
  #
8457
- # UI name: [Average wait time after customer connection][38]
8513
+ # UI name: [Average wait time after customer connection][40]
8514
+ #
8515
+ # BOT\_CONVERSATIONS\_COMPLETED
8516
+ #
8517
+ # : Unit: Count
8518
+ #
8519
+ # Valid groupings and filters: Channel,
8520
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
8521
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
8522
+ # Flow type, Flow action ID, Invoking resource published timestamp,
8523
+ # Initiation method, Invoking resource type, Parent flows resource ID
8524
+ #
8525
+ # UI name: [Bot conversations][41]
8526
+ #
8527
+ # BOT\_INTENTS\_COMPLETED
8528
+ #
8529
+ # : Unit: Count
8530
+ #
8531
+ # Valid groupings and filters: Channel,
8532
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
8533
+ # version, Bot locale, Bot intent name, Flows resource ID, Flows
8534
+ # module resource ID, Flow type, Flow action ID, Invoking resource
8535
+ # published timestamp, Initiation method, Invoking resource type,
8536
+ # Parent flows resource ID
8537
+ #
8538
+ # UI name: [Bot intents completed][42]
8458
8539
  #
8459
8540
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
8460
8541
  #
@@ -8469,7 +8550,7 @@ module Aws::Connect
8469
8550
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8470
8551
  # `GT` (for *Greater than*).
8471
8552
  #
8472
- # UI name: [Campaign contacts abandoned after X][39]
8553
+ # UI name: [Campaign contacts abandoned after X][43]
8473
8554
  #
8474
8555
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
8475
8556
  #
@@ -8484,7 +8565,7 @@ module Aws::Connect
8484
8565
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8485
8566
  # `GT` (for *Greater than*).
8486
8567
  #
8487
- # UI name: [Campaign contacts abandoned after X rate][40]
8568
+ # UI name: [Campaign contacts abandoned after X rate][44]
8488
8569
  #
8489
8570
  # CAMPAIGN\_INTERACTIONS
8490
8571
  #
@@ -8497,7 +8578,7 @@ module Aws::Connect
8497
8578
  #
8498
8579
  # Valid groupings and filters: Campaign
8499
8580
  #
8500
- # UI name: [Campaign interactions][41]
8581
+ # UI name: [Campaign interactions][45]
8501
8582
  #
8502
8583
  # CAMPAIGN\_SEND\_ATTEMPTS
8503
8584
  #
@@ -8508,7 +8589,7 @@ module Aws::Connect
8508
8589
  # Valid groupings and filters: Campaign, Channel,
8509
8590
  # contact/segmentAttributes/connect:Subtype
8510
8591
  #
8511
- # UI name: [Campaign send attempts][42]
8592
+ # UI name: [Campaign send attempts][46]
8512
8593
  #
8513
8594
  # CASES\_CREATED
8514
8595
  #
@@ -8518,7 +8599,7 @@ module Aws::Connect
8518
8599
  #
8519
8600
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8520
8601
  #
8521
- # UI name: [Cases created][43]
8602
+ # UI name: [Cases created][47]
8522
8603
  #
8523
8604
  # CONTACTS\_CREATED
8524
8605
  #
@@ -8529,7 +8610,7 @@ module Aws::Connect
8529
8610
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8530
8611
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
8531
8612
  #
8532
- # UI name: [Contacts created][44]
8613
+ # UI name: [Contacts created][48]
8533
8614
  #
8534
8615
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8535
8616
  #
@@ -8545,7 +8626,7 @@ module Aws::Connect
8545
8626
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
8546
8627
  # RoutingStepExpression, Q in Connect
8547
8628
  #
8548
- # UI name: [API contacts handled][45]
8629
+ # UI name: [API contacts handled][49]
8549
8630
  #
8550
8631
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8551
8632
  #
@@ -8560,7 +8641,7 @@ module Aws::Connect
8560
8641
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
8561
8642
  # contact/segmentAttributes/connect:Subtype, Q in Connect
8562
8643
  #
8563
- # UI name: [Contacts handled (connected to agent timestamp)][46]
8644
+ # UI name: [Contacts handled (connected to agent timestamp)][50]
8564
8645
  #
8565
8646
  # CONTACTS\_HOLD\_ABANDONS
8566
8647
  #
@@ -8570,7 +8651,7 @@ module Aws::Connect
8570
8651
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8571
8652
  # Connect
8572
8653
  #
8573
- # UI name: [Contacts hold disconnect][46]
8654
+ # UI name: [Contacts hold disconnect][50]
8574
8655
  #
8575
8656
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
8576
8657
  #
@@ -8579,7 +8660,7 @@ module Aws::Connect
8579
8660
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8580
8661
  # Agent Hierarchy, Q in Connect
8581
8662
  #
8582
- # UI name: [Contacts hold agent disconnect][47]
8663
+ # UI name: [Contacts hold agent disconnect][51]
8583
8664
  #
8584
8665
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
8585
8666
  #
@@ -8588,7 +8669,7 @@ module Aws::Connect
8588
8669
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8589
8670
  # Agent Hierarchy, Q in Connect
8590
8671
  #
8591
- # UI name: [Contacts hold customer disconnect][48]
8672
+ # UI name: [Contacts hold customer disconnect][52]
8592
8673
  #
8593
8674
  # CONTACTS\_PUT\_ON\_HOLD
8594
8675
  #
@@ -8597,7 +8678,7 @@ module Aws::Connect
8597
8678
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8598
8679
  # Agent Hierarchy, Q in Connect
8599
8680
  #
8600
- # UI name: [Contacts put on hold][48]
8681
+ # UI name: [Contacts put on hold][52]
8601
8682
  #
8602
8683
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
8603
8684
  #
@@ -8606,7 +8687,7 @@ module Aws::Connect
8606
8687
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8607
8688
  # Agent Hierarchy, Q in Connect
8608
8689
  #
8609
- # UI name: [Contacts transferred out external][49]
8690
+ # UI name: [Contacts transferred out external][53]
8610
8691
  #
8611
8692
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
8612
8693
  #
@@ -8615,7 +8696,7 @@ module Aws::Connect
8615
8696
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8616
8697
  # Agent Hierarchy, Q in Connect
8617
8698
  #
8618
- # UI name: [Contacts transferred out internal][50]
8699
+ # UI name: [Contacts transferred out internal][54]
8619
8700
  #
8620
8701
  # CONTACTS\_QUEUED
8621
8702
  #
@@ -8625,7 +8706,7 @@ module Aws::Connect
8625
8706
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8626
8707
  # Connect
8627
8708
  #
8628
- # UI name: [Contacts queued][51]
8709
+ # UI name: [Contacts queued][55]
8629
8710
  #
8630
8711
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
8631
8712
  #
@@ -8634,7 +8715,7 @@ module Aws::Connect
8634
8715
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
8635
8716
  # contact/segmentAttributes/connect:Subtype
8636
8717
  #
8637
- # UI name: [Contacts queued (enqueue timestamp)][52]
8718
+ # UI name: [Contacts queued (enqueue timestamp)][56]
8638
8719
  #
8639
8720
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
8640
8721
  #
@@ -8647,7 +8728,7 @@ module Aws::Connect
8647
8728
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
8648
8729
  # (for "Less than") or `LTE` (for "Less than equal").
8649
8730
  #
8650
- # UI name: [Contacts removed from queue in X seconds][53]
8731
+ # UI name: [Contacts removed from queue in X seconds][57]
8651
8732
  #
8652
8733
  # CONTACTS\_RESOLVED\_IN\_X
8653
8734
  #
@@ -8660,7 +8741,7 @@ module Aws::Connect
8660
8741
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
8661
8742
  # (for "Less than") or `LTE` (for "Less than equal").
8662
8743
  #
8663
- # UI name: [Contacts resolved in X][54]
8744
+ # UI name: [Contacts resolved in X][58]
8664
8745
  #
8665
8746
  # CONTACTS\_TRANSFERRED\_OUT
8666
8747
  #
@@ -8670,7 +8751,7 @@ module Aws::Connect
8670
8751
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
8671
8752
  # Q in Connect
8672
8753
  #
8673
- # UI name: [Contacts transferred out][55]
8754
+ # UI name: [Contacts transferred out][59]
8674
8755
  #
8675
8756
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8676
8757
  #
@@ -8684,7 +8765,7 @@ module Aws::Connect
8684
8765
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8685
8766
  # Connect
8686
8767
  #
8687
- # UI name: [Contacts transferred out by agent][56]
8768
+ # UI name: [Contacts transferred out by agent][60]
8688
8769
  #
8689
8770
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
8690
8771
  #
@@ -8694,7 +8775,7 @@ module Aws::Connect
8694
8775
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8695
8776
  # Connect
8696
8777
  #
8697
- # UI name: [Contacts transferred out queue][56]
8778
+ # UI name: [Contacts transferred out queue][60]
8698
8779
  #
8699
8780
  # CURRENT\_CASES
8700
8781
  #
@@ -8704,7 +8785,7 @@ module Aws::Connect
8704
8785
  #
8705
8786
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8706
8787
  #
8707
- # UI name: [Current cases][57]
8788
+ # UI name: [Current cases][61]
8708
8789
  #
8709
8790
  # DELIVERY\_ATTEMPTS
8710
8791
  #
@@ -8720,7 +8801,7 @@ module Aws::Connect
8720
8801
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
8721
8802
  # Routing Profile
8722
8803
  #
8723
- # UI name: [Delivery attempts][58]
8804
+ # UI name: [Delivery attempts][62]
8724
8805
  #
8725
8806
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
8726
8807
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -8746,7 +8827,7 @@ module Aws::Connect
8746
8827
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
8747
8828
  # Routing Profile
8748
8829
  #
8749
- # UI name: [Delivery attempt disposition rate][59]
8830
+ # UI name: [Delivery attempt disposition rate][63]
8750
8831
  #
8751
8832
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
8752
8833
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -8766,7 +8847,7 @@ module Aws::Connect
8766
8847
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8767
8848
  # published timestamp
8768
8849
  #
8769
- # UI name: [Flows outcome][60]
8850
+ # UI name: [Flows outcome][64]
8770
8851
  #
8771
8852
  # FLOWS\_STARTED
8772
8853
  #
@@ -8777,7 +8858,7 @@ module Aws::Connect
8777
8858
  # resource ID, Flows resource ID, Initiation method, Resource
8778
8859
  # published timestamp
8779
8860
  #
8780
- # UI name: [Flows started][61]
8861
+ # UI name: [Flows started][65]
8781
8862
  #
8782
8863
  # HUMAN\_ANSWERED\_CALLS
8783
8864
  #
@@ -8789,7 +8870,7 @@ module Aws::Connect
8789
8870
  #
8790
8871
  # Valid groupings and filters: Agent, Campaign
8791
8872
  #
8792
- # UI name: [Human answered][62]
8873
+ # UI name: [Human answered][66]
8793
8874
  #
8794
8875
  # MAX\_FLOW\_TIME
8795
8876
  #
@@ -8801,7 +8882,7 @@ module Aws::Connect
8801
8882
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8802
8883
  # published timestamp
8803
8884
  #
8804
- # UI name: [Maximum flow time][63]
8885
+ # UI name: [Maximum flow time][67]
8805
8886
  #
8806
8887
  # MAX\_QUEUED\_TIME
8807
8888
  #
@@ -8811,7 +8892,7 @@ module Aws::Connect
8811
8892
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8812
8893
  # Connect
8813
8894
  #
8814
- # UI name: [Maximum queued time][64]
8895
+ # UI name: [Maximum queued time][68]
8815
8896
  #
8816
8897
  # MIN\_FLOW\_TIME
8817
8898
  #
@@ -8823,7 +8904,32 @@ module Aws::Connect
8823
8904
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8824
8905
  # published timestamp
8825
8906
  #
8826
- # UI name: [Minimum flow time][65]
8907
+ # UI name: [Minimum flow time][69]
8908
+ #
8909
+ # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
8910
+ #
8911
+ # : Unit: Percent
8912
+ #
8913
+ # Valid groupings and filters: Channel,
8914
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
8915
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
8916
+ # Flow type, Flow action ID, Invoking resource published timestamp,
8917
+ # Initiation method, Invoking resource type, Parent flows resource ID
8918
+ #
8919
+ # UI name: [Percent bot conversations outcome][70]
8920
+ #
8921
+ # PERCENT\_BOT\_INTENTS\_OUTCOME
8922
+ #
8923
+ # : Unit: Percent
8924
+ #
8925
+ # Valid groupings and filters: Channel,
8926
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
8927
+ # version, Bot locale, Bot intent name, Flows resource ID, Flows
8928
+ # module resource ID, Flow type, Flow action ID, Invoking resource
8929
+ # published timestamp, Initiation method, Invoking resource type,
8930
+ # Parent flows resource ID
8931
+ #
8932
+ # UI name: [Percent bot intents outcome][71]
8827
8933
  #
8828
8934
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
8829
8935
  #
@@ -8833,7 +8939,7 @@ module Aws::Connect
8833
8939
  #
8834
8940
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8835
8941
  #
8836
- # UI name: [Cases resolved on first contact][66]
8942
+ # UI name: [Cases resolved on first contact][72]
8837
8943
  #
8838
8944
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
8839
8945
  #
@@ -8865,7 +8971,7 @@ module Aws::Connect
8865
8971
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8866
8972
  # published timestamp
8867
8973
  #
8868
- # UI name: [Flows outcome percentage][67].
8974
+ # UI name: [Flows outcome percentage][73].
8869
8975
  #
8870
8976
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
8871
8977
  #
@@ -8882,7 +8988,7 @@ module Aws::Connect
8882
8988
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8883
8989
  # Connect
8884
8990
  #
8885
- # UI name: [Non-talk time percent][68]
8991
+ # UI name: [Non-talk time percent][74]
8886
8992
  #
8887
8993
  # PERCENT\_TALK\_TIME
8888
8994
  #
@@ -8895,7 +9001,7 @@ module Aws::Connect
8895
9001
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8896
9002
  # Connect
8897
9003
  #
8898
- # UI name: [Talk time percent][69]
9004
+ # UI name: [Talk time percent][75]
8899
9005
  #
8900
9006
  # PERCENT\_TALK\_TIME\_AGENT
8901
9007
  #
@@ -8908,7 +9014,7 @@ module Aws::Connect
8908
9014
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8909
9015
  # Connect
8910
9016
  #
8911
- # UI name: [Agent talk time percent][70]
9017
+ # UI name: [Agent talk time percent][76]
8912
9018
  #
8913
9019
  # PERCENT\_TALK\_TIME\_CUSTOMER
8914
9020
  #
@@ -8921,7 +9027,7 @@ module Aws::Connect
8921
9027
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8922
9028
  # Connect
8923
9029
  #
8924
- # UI name: [Customer talk time percent][71]
9030
+ # UI name: [Customer talk time percent][77]
8925
9031
  #
8926
9032
  # REOPENED\_CASE\_ACTIONS
8927
9033
  #
@@ -8931,7 +9037,7 @@ module Aws::Connect
8931
9037
  #
8932
9038
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8933
9039
  #
8934
- # UI name: [Cases reopened][72]
9040
+ # UI name: [Cases reopened][78]
8935
9041
  #
8936
9042
  # RESOLVED\_CASE\_ACTIONS
8937
9043
  #
@@ -8941,7 +9047,7 @@ module Aws::Connect
8941
9047
  #
8942
9048
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8943
9049
  #
8944
- # UI name: [Cases resolved][73]
9050
+ # UI name: [Cases resolved][79]
8945
9051
  #
8946
9052
  # SERVICE\_LEVEL
8947
9053
  #
@@ -8956,7 +9062,7 @@ module Aws::Connect
8956
9062
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
8957
9063
  # (for "Less than") or `LTE` (for "Less than equal").
8958
9064
  #
8959
- # UI name: [Service level X][74]
9065
+ # UI name: [Service level X][80]
8960
9066
  #
8961
9067
  # STEP\_CONTACTS\_QUEUED
8962
9068
  #
@@ -8974,7 +9080,7 @@ module Aws::Connect
8974
9080
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8975
9081
  # Agent Hierarchy, Q in Connect
8976
9082
  #
8977
- # UI name: [After contact work time][75]
9083
+ # UI name: [After contact work time][81]
8978
9084
  #
8979
9085
  # SUM\_CONNECTING\_TIME\_AGENT
8980
9086
  #
@@ -8987,7 +9093,7 @@ module Aws::Connect
8987
9093
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8988
9094
  # Agent Hierarchy
8989
9095
  #
8990
- # UI name: [Agent API connecting time][76]
9096
+ # UI name: [Agent API connecting time][82]
8991
9097
  #
8992
9098
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
8993
9099
  # metric.
@@ -9009,7 +9115,7 @@ module Aws::Connect
9009
9115
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9010
9116
  # RoutingStepExpression, Q in Connect
9011
9117
  #
9012
- # UI name: [Contact abandoned][77]
9118
+ # UI name: [Contact abandoned][83]
9013
9119
  #
9014
9120
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9015
9121
  #
@@ -9022,7 +9128,7 @@ module Aws::Connect
9022
9128
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9023
9129
  # (for "Less than") or `LTE` (for "Less than equal").
9024
9130
  #
9025
- # UI name: [Contacts abandoned in X seconds][78]
9131
+ # UI name: [Contacts abandoned in X seconds][84]
9026
9132
  #
9027
9133
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9028
9134
  #
@@ -9035,7 +9141,7 @@ module Aws::Connect
9035
9141
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9036
9142
  # (for "Less than") or `LTE` (for "Less than equal").
9037
9143
  #
9038
- # UI name: [Contacts answered in X seconds][79]
9144
+ # UI name: [Contacts answered in X seconds][85]
9039
9145
  #
9040
9146
  # SUM\_CONTACT\_FLOW\_TIME
9041
9147
  #
@@ -9044,7 +9150,7 @@ module Aws::Connect
9044
9150
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9045
9151
  # Agent Hierarchy, Q in Connect
9046
9152
  #
9047
- # UI name: [Contact flow time][80]
9153
+ # UI name: [Contact flow time][86]
9048
9154
  #
9049
9155
  # SUM\_CONTACT\_TIME\_AGENT
9050
9156
  #
@@ -9052,7 +9158,7 @@ module Aws::Connect
9052
9158
  #
9053
9159
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9054
9160
  #
9055
- # UI name: [Agent on contact time][81]
9161
+ # UI name: [Agent on contact time][87]
9056
9162
  #
9057
9163
  # SUM\_CONTACTS\_DISCONNECTED
9058
9164
  #
@@ -9064,7 +9170,7 @@ module Aws::Connect
9064
9170
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9065
9171
  # Connect
9066
9172
  #
9067
- # UI name: [Contact disconnected][82]
9173
+ # UI name: [Contact disconnected][88]
9068
9174
  #
9069
9175
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9070
9176
  #
@@ -9072,7 +9178,7 @@ module Aws::Connect
9072
9178
  #
9073
9179
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9074
9180
  #
9075
- # UI name: [Error status time][83]
9181
+ # UI name: [Error status time][89]
9076
9182
  #
9077
9183
  # SUM\_HANDLE\_TIME
9078
9184
  #
@@ -9081,7 +9187,7 @@ module Aws::Connect
9081
9187
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9082
9188
  # Agent Hierarchy, Q in Connect
9083
9189
  #
9084
- # UI name: [Contact handle time][84]
9190
+ # UI name: [Contact handle time][90]
9085
9191
  #
9086
9192
  # SUM\_HOLD\_TIME
9087
9193
  #
@@ -9090,7 +9196,7 @@ module Aws::Connect
9090
9196
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9091
9197
  # Agent Hierarchy, Q in Connect
9092
9198
  #
9093
- # UI name: [Customer hold time][85]
9199
+ # UI name: [Customer hold time][91]
9094
9200
  #
9095
9201
  # SUM\_IDLE\_TIME\_AGENT
9096
9202
  #
@@ -9098,7 +9204,7 @@ module Aws::Connect
9098
9204
  #
9099
9205
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9100
9206
  #
9101
- # UI name: [Agent idle time][86]
9207
+ # UI name: [Agent idle time][92]
9102
9208
  #
9103
9209
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9104
9210
  #
@@ -9107,7 +9213,7 @@ module Aws::Connect
9107
9213
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9108
9214
  # Agent Hierarchy, Q in Connect
9109
9215
  #
9110
- # UI name: [Agent interaction and hold time][87]
9216
+ # UI name: [Agent interaction and hold time][93]
9111
9217
  #
9112
9218
  # SUM\_INTERACTION\_TIME
9113
9219
  #
@@ -9116,7 +9222,7 @@ module Aws::Connect
9116
9222
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9117
9223
  # Agent Hierarchy
9118
9224
  #
9119
- # UI name: [Agent interaction time][88]
9225
+ # UI name: [Agent interaction time][94]
9120
9226
  #
9121
9227
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
9122
9228
  #
@@ -9124,7 +9230,7 @@ module Aws::Connect
9124
9230
  #
9125
9231
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9126
9232
  #
9127
- # UI name: [Non-Productive Time][89]
9233
+ # UI name: [Non-Productive Time][95]
9128
9234
  #
9129
9235
  # SUM\_ONLINE\_TIME\_AGENT
9130
9236
  #
@@ -9132,7 +9238,7 @@ module Aws::Connect
9132
9238
  #
9133
9239
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9134
9240
  #
9135
- # UI name: [Online time][90]
9241
+ # UI name: [Online time][96]
9136
9242
  #
9137
9243
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
9138
9244
  #
@@ -9141,7 +9247,7 @@ module Aws::Connect
9141
9247
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9142
9248
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9143
9249
  #
9144
- # UI name: [Callback attempts][91]
9250
+ # UI name: [Callback attempts][97]
9145
9251
  #
9146
9252
  #
9147
9253
  #
@@ -9161,81 +9267,87 @@ module Aws::Connect
9161
9267
  # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
9162
9268
  # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
9163
9269
  # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
9164
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
9165
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
9166
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
9167
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
9168
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
9169
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
9170
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
9171
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
9172
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
9173
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
9174
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
9175
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
9176
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
9177
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
9178
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
9179
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
9180
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
9181
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
9182
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
9183
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
9184
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
9185
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
9186
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
9187
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
9188
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
9189
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
9190
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
9191
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
9192
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
9193
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
9194
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
9195
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
9196
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
9197
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
9198
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
9199
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
9200
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
9201
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
9202
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
9203
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
9204
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
9205
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
9206
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
9207
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
9208
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
9209
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
9210
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
9211
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
9212
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
9213
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
9214
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
9215
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
9216
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
9217
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
9218
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
9219
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
9220
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
9221
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
9222
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
9223
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
9224
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
9225
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
9226
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
9227
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
9228
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
9229
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
9230
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
9231
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
9232
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
9233
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
9234
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
9235
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
9236
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
9237
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
9238
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
9270
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
9271
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
9272
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
9273
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
9274
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
9275
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
9276
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
9277
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
9278
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
9279
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
9280
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
9281
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
9282
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
9283
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
9284
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
9285
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
9286
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
9287
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
9288
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
9289
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
9290
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
9291
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
9292
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
9293
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
9294
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
9295
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
9296
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
9297
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
9298
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
9299
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
9300
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
9301
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
9302
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
9303
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
9304
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
9305
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
9306
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
9307
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
9308
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
9309
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
9310
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
9311
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
9312
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
9313
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
9314
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
9315
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
9316
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
9317
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
9318
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
9319
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
9320
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
9321
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
9322
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
9323
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
9324
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
9325
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
9326
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
9327
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
9328
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
9329
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
9330
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
9331
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
9332
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
9333
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
9334
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
9335
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
9336
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
9337
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
9338
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
9339
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
9340
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
9341
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
9342
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
9343
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
9344
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
9345
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
9346
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
9347
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
9348
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
9349
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
9350
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
9239
9351
  #
9240
9352
  # @option params [String] :next_token
9241
9353
  # The token for the next set of results. Use the value returned in the
@@ -9491,9 +9603,9 @@ module Aws::Connect
9491
9603
  end
9492
9604
 
9493
9605
  # Imports a claimed phone number from an external service, such as
9494
- # Amazon Pinpoint, into an Amazon Connect instance. You can call this
9495
- # API only in the same Amazon Web Services Region where the Amazon
9496
- # Connect instance was created.
9606
+ # Amazon Web Services End User Messaging, into an Amazon Connect
9607
+ # instance. You can call this API only in the same Amazon Web Services
9608
+ # Region where the Amazon Connect instance was created.
9497
9609
  #
9498
9610
  # Call the [DescribePhoneNumber][1] API to verify the status of a
9499
9611
  # previous `ImportPhoneNumber` operation.
@@ -9531,8 +9643,9 @@ module Aws::Connect
9531
9643
  #
9532
9644
  # @option params [required, String] :source_phone_number_arn
9533
9645
  # The claimed phone number ARN being imported from the external service,
9534
- # such as Amazon Pinpoint. If it is from Amazon Pinpoint, it looks like
9535
- # the ARN of the phone number to import from Amazon Pinpoint.
9646
+ # such as Amazon Web Services End User Messaging. If it is from Amazon
9647
+ # Web Services End User Messaging, it looks like the ARN of the phone
9648
+ # number to import from Amazon Web Services End User Messaging.
9536
9649
  #
9537
9650
  # @option params [String] :phone_number_description
9538
9651
  # The description of the phone number.
@@ -10459,7 +10572,7 @@ module Aws::Connect
10459
10572
  #
10460
10573
  # resp = client.list_flow_associations({
10461
10574
  # instance_id: "InstanceId", # required
10462
- # resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
10575
+ # resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
10463
10576
  # next_token: "NextToken",
10464
10577
  # max_results: 1,
10465
10578
  # })
@@ -10469,7 +10582,7 @@ module Aws::Connect
10469
10582
  # resp.flow_association_summary_list #=> Array
10470
10583
  # resp.flow_association_summary_list[0].resource_id #=> String
10471
10584
  # resp.flow_association_summary_list[0].flow_id #=> String
10472
- # resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
10585
+ # resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
10473
10586
  # resp.next_token #=> String
10474
10587
  #
10475
10588
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
@@ -10752,7 +10865,7 @@ module Aws::Connect
10752
10865
  #
10753
10866
  # resp = client.list_integration_associations({
10754
10867
  # instance_id: "InstanceId", # required
10755
- # integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
10868
+ # integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
10756
10869
  # next_token: "NextToken",
10757
10870
  # max_results: 1,
10758
10871
  # integration_arn: "ARN",
@@ -10764,7 +10877,7 @@ module Aws::Connect
10764
10877
  # resp.integration_association_summary_list[0].integration_association_id #=> String
10765
10878
  # resp.integration_association_summary_list[0].integration_association_arn #=> String
10766
10879
  # resp.integration_association_summary_list[0].instance_id #=> String
10767
- # resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY"
10880
+ # resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY", "ANALYTICS_CONNECTOR", "CALL_TRANSFER_CONNECTOR"
10768
10881
  # resp.integration_association_summary_list[0].integration_arn #=> String
10769
10882
  # resp.integration_association_summary_list[0].source_application_url #=> String
10770
10883
  # resp.integration_association_summary_list[0].source_application_name #=> String
@@ -12804,6 +12917,9 @@ module Aws::Connect
12804
12917
  # The identifier of the contact. This is the identifier of the contact
12805
12918
  # associated with the first interaction with the contact center.
12806
12919
  #
12920
+ # @option params [String] :contact_recording_type
12921
+ # The type of recording being operated on.
12922
+ #
12807
12923
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
12808
12924
  #
12809
12925
  # @example Request syntax with placeholder values
@@ -12812,6 +12928,7 @@ module Aws::Connect
12812
12928
  # instance_id: "InstanceId", # required
12813
12929
  # contact_id: "ContactId", # required
12814
12930
  # initial_contact_id: "ContactId", # required
12931
+ # contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
12815
12932
  # })
12816
12933
  #
12817
12934
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecording AWS API Documentation
@@ -14690,8 +14807,8 @@ module Aws::Connect
14690
14807
  # not map to an active chat contact, a new chat contact is also created
14691
14808
  # before handling chat action.
14692
14809
  #
14693
- # Access to this API is currently restricted to Amazon Pinpoint for
14694
- # supporting SMS integration.
14810
+ # Access to this API is currently restricted to Amazon Web Services End
14811
+ # User Messaging for supporting SMS integration.
14695
14812
  #
14696
14813
  # @option params [required, String] :source_id
14697
14814
  # External identifier of chat customer participant, used in part to
@@ -14701,14 +14818,15 @@ module Aws::Connect
14701
14818
  # @option params [required, String] :destination_id
14702
14819
  # Chat system identifier, used in part to uniquely identify chat. This
14703
14820
  # is associated with the Amazon Connect instance and flow to be used to
14704
- # start chats. For SMS, this is the phone number destination of inbound
14705
- # SMS messages represented by an Amazon Pinpoint phone number ARN.
14821
+ # start chats. For Server Migration Service, this is the phone number
14822
+ # destination of inbound Server Migration Service messages represented
14823
+ # by an Amazon Web Services End User Messaging phone number ARN.
14706
14824
  #
14707
14825
  # @option params [String] :subtype
14708
14826
  # Classification of a channel. This is used in part to uniquely identify
14709
14827
  # chat.
14710
14828
  #
14711
- # Valid value: `["connect:sms"]`
14829
+ # Valid value: `["connect:sms", connect:"WhatsApp"]`
14712
14830
  #
14713
14831
  # @option params [required, Types::ChatEvent] :event
14714
14832
  # Chat integration event payload
@@ -15308,6 +15426,7 @@ module Aws::Connect
15308
15426
  # initial_contact_id: "ContactId", # required
15309
15427
  # voice_recording_configuration: { # required
15310
15428
  # voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
15429
+ # ivr_recording_track: "ALL", # accepts ALL
15311
15430
  # },
15312
15431
  # })
15313
15432
  #
@@ -15583,16 +15702,16 @@ module Aws::Connect
15583
15702
  end
15584
15703
 
15585
15704
  # Initiates a new outbound SMS contact to a customer. Response of this
15586
- # API provides the ContactId of the outbound SMS contact created.
15705
+ # API provides the `ContactId` of the outbound SMS contact created.
15587
15706
  #
15588
15707
  # **SourceEndpoint** only supports Endpoints with
15589
15708
  # `CONNECT_PHONENUMBER_ARN` as Type and **DestinationEndpoint** only
15590
15709
  # supports Endpoints with `TELEPHONE_NUMBER` as Type. **ContactFlowId**
15591
15710
  # initiates the flow to manage the new SMS contact created.
15592
15711
  #
15593
- # This API can be used to initiate outbound SMS contacts for an agent or
15594
- # it can also deflect an ongoing contact to an outbound SMS contact by
15595
- # using the [StartOutboundChatContact][1] Flow Action.
15712
+ # This API can be used to initiate outbound SMS contacts for an agent,
15713
+ # or it can also deflect an ongoing contact to an outbound SMS contact
15714
+ # by using the [StartOutboundChatContact][1] Flow Action.
15596
15715
  #
15597
15716
  # For more information about using SMS in Amazon Connect, see the
15598
15717
  # following topics in the *Amazon Connect Administrator Guide*:
@@ -16509,6 +16628,9 @@ module Aws::Connect
16509
16628
  # The identifier of the contact. This is the identifier of the contact
16510
16629
  # associated with the first interaction with the contact center.
16511
16630
  #
16631
+ # @option params [String] :contact_recording_type
16632
+ # The type of recording being operated on.
16633
+ #
16512
16634
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
16513
16635
  #
16514
16636
  # @example Request syntax with placeholder values
@@ -16517,6 +16639,7 @@ module Aws::Connect
16517
16639
  # instance_id: "InstanceId", # required
16518
16640
  # contact_id: "ContactId", # required
16519
16641
  # initial_contact_id: "ContactId", # required
16642
+ # contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
16520
16643
  # })
16521
16644
  #
16522
16645
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecording AWS API Documentation
@@ -16663,6 +16786,9 @@ module Aws::Connect
16663
16786
  # The identifier of the contact. This is the identifier of the contact
16664
16787
  # associated with the first interaction with the contact center.
16665
16788
  #
16789
+ # @option params [String] :contact_recording_type
16790
+ # The type of recording being operated on.
16791
+ #
16666
16792
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
16667
16793
  #
16668
16794
  # @example Request syntax with placeholder values
@@ -16671,6 +16797,7 @@ module Aws::Connect
16671
16797
  # instance_id: "InstanceId", # required
16672
16798
  # contact_id: "ContactId", # required
16673
16799
  # initial_contact_id: "ContactId", # required
16800
+ # contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
16674
16801
  # })
16675
16802
  #
16676
16803
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecording AWS API Documentation
@@ -17102,6 +17229,50 @@ module Aws::Connect
17102
17229
  # Currently Contact Expiry is the only segment attribute which can be
17103
17230
  # updated by using the UpdateContact API.
17104
17231
  #
17232
+ # @option params [Types::QueueInfoInput] :queue_info
17233
+ # Information about the queue associated with a contact. This parameter
17234
+ # can only be updated for external audio contacts. It is used when you
17235
+ # integrate third-party systems with Contact Lens for analytics. For
17236
+ # more information, see [Amazon Connect Contact Lens integration][1] in
17237
+ # the <i> Amazon Connect Administrator Guide</i>.
17238
+ #
17239
+ #
17240
+ #
17241
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
17242
+ #
17243
+ # @option params [Types::UserInfo] :user_info
17244
+ # Information about the agent associated with a contact. This parameter
17245
+ # can only be updated for external audio contacts. It is used when you
17246
+ # integrate third-party systems with Contact Lens for analytics. For
17247
+ # more information, see [Amazon Connect Contact Lens integration][1] in
17248
+ # the <i> Amazon Connect Administrator Guide</i>.
17249
+ #
17250
+ #
17251
+ #
17252
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
17253
+ #
17254
+ # @option params [Types::Endpoint] :customer_endpoint
17255
+ # The endpoint of the customer for which the contact was initiated. For
17256
+ # external audio contacts, this is usually the end customer's phone
17257
+ # number. This value can only be updated for external audio contacts.
17258
+ # For more information, see [Amazon Connect Contact Lens integration][1]
17259
+ # in the *Amazon Connect Administrator Guide*.
17260
+ #
17261
+ #
17262
+ #
17263
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
17264
+ #
17265
+ # @option params [Types::Endpoint] :system_endpoint
17266
+ # External system endpoint for the contact was initiated. For external
17267
+ # audio contacts, this is the phone number of the external system such
17268
+ # as the contact center. This value can only be updated for external
17269
+ # audio contacts. For more information, see [Amazon Connect Contact Lens
17270
+ # integration][1] in the *Amazon Connect Administrator Guide*.
17271
+ #
17272
+ #
17273
+ #
17274
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
17275
+ #
17105
17276
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
17106
17277
  #
17107
17278
  # @example Request syntax with placeholder values
@@ -17131,6 +17302,20 @@ module Aws::Connect
17131
17302
  # value_integer: 1,
17132
17303
  # },
17133
17304
  # },
17305
+ # queue_info: {
17306
+ # id: "QueueId",
17307
+ # },
17308
+ # user_info: {
17309
+ # user_id: "AgentResourceId",
17310
+ # },
17311
+ # customer_endpoint: {
17312
+ # type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
17313
+ # address: "EndpointAddress",
17314
+ # },
17315
+ # system_endpoint: {
17316
+ # type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
17317
+ # address: "EndpointAddress",
17318
+ # },
17134
17319
  # })
17135
17320
  #
17136
17321
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContact AWS API Documentation
@@ -19775,7 +19960,7 @@ module Aws::Connect
19775
19960
  tracer: tracer
19776
19961
  )
19777
19962
  context[:gem_name] = 'aws-sdk-connect'
19778
- context[:gem_version] = '1.187.0'
19963
+ context[:gem_version] = '1.188.0'
19779
19964
  Seahorse::Client::Request.new(handlers, context)
19780
19965
  end
19781
19966