RubyGems - aws-sdk-connect - Versions diffs - 1.186.0 → 1.188.0 - Mend

aws-sdk-connect 1.186.0 → 1.188.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (10) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +10 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +777 -223
data/lib/aws-sdk-connect/client_api.rb +23 -1
data/lib/aws-sdk-connect/types.rb +927 -219
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +49 -19
data/sig/types.rbs +25 -11
metadata +2 -2

data/lib/aws-sdk-connect/types.rb CHANGED Viewed

@@ -88,10 +88,14 @@ module Aws::Connect
       include Aws::Structure
     end
+    # List of additional email addresses for an email contact.
+    #
     # @!attribute [rw] to_list
+    #   List of additional TO email recipients for an email contact.
     #   @return [Array<Types::EmailRecipient>]
     #
     # @!attribute [rw] cc_list
+    #   List of additional CC email recipients for an email contact.
     #   @return [Array<Types::EmailRecipient>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AdditionalEmailRecipients AWS API Documentation
@@ -759,6 +763,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] flow_id
@@ -1062,31 +1072,46 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Contact summary of a contact in contact tree associated with unique
+    # identifier.
+    #
     # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] contact_arn
+    #   The Amazon Resource Name (ARN) of the contact
     #   @return [String]
     #
     # @!attribute [rw] initiation_timestamp
+    #   The date and time this contact was initiated, in UTC time.
     #   @return [Time]
     #
     # @!attribute [rw] disconnect_timestamp
+    #   The timestamp when the customer endpoint disconnected from Amazon
+    #   Connect.
     #   @return [Time]
     #
     # @!attribute [rw] initial_contact_id
+    #   If this contact is related to other contacts, this is the ID of the
+    #   initial contact.
     #   @return [String]
     #
     # @!attribute [rw] previous_contact_id
+    #   If this contact is not the first contact, this is the ID of the
+    #   previous contact.
     #   @return [String]
     #
     # @!attribute [rw] related_contact_id
+    #   The contactId that is related to this contact.
     #   @return [String]
     #
     # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
     #   @return [String]
     #
     # @!attribute [rw] channel
+    #   How the contact reached your contact center.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatedContactSummary AWS API Documentation
@@ -1218,6 +1243,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the attachment reference.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
@@ -1658,8 +1684,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -1667,7 +1693,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetAttachedFileMetadataRequest AWS API Documentation
@@ -1708,6 +1735,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_ids
     #   A list of resource identifiers to retrieve flow associations.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [Array<String>]
     #
     # @!attribute [rw] resource_type
@@ -2093,9 +2126,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN that was previously imported from the
-    #   external service, such as Amazon Pinpoint. If it is from Amazon
-    #   Pinpoint, it looks like the ARN of the phone number that was
-    #   imported from Amazon Pinpoint.
+    #   external service, such as Amazon Web Services End User Messaging. If
+    #   it is from Amazon Web Services End User Messaging, it looks like the
+    #   ARN of the phone number that was imported from Amazon Web Services
+    #   End User Messaging.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ClaimedPhoneNumberSummary AWS API Documentation
@@ -2142,8 +2176,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -2151,7 +2185,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CompleteAttachedFileUploadRequest AWS API Documentation
@@ -2197,6 +2232,8 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A conditional check failed.
+    #
     # @!attribute [rw] message
     #   @return [String]
     #
@@ -2262,6 +2299,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_association_id
+    #   This is the root contactId which is used as a unique identifier for
+    #   all subsequent contacts in a contact tree.
     #   @return [String]
     #
     # @!attribute [rw] initiation_method
@@ -2343,9 +2382,16 @@ module Aws::Connect
     #   @return [Types::WisdomInfo]
     #
     # @!attribute [rw] customer_endpoint
+    #   The customer or external third party participant endpoint.
     #   @return [Types::EndpointInfo]
     #
     # @!attribute [rw] system_endpoint
+    #   The system endpoint. For `INBOUND`, this is the phone number or
+    #   email address that the customer dialed. For `OUTBOUND` and
+    #   `EXTERNAL_OUTBOUND`, this is the outbound caller ID number assigned
+    #   to the outbound queue that is used to dial the customer. For
+    #   callback, this shows up as Softphone for calls handled by agents
+    #   with softphone.
     #   @return [Types::EndpointInfo]
     #
     # @!attribute [rw] queue_time_adjustment_seconds
@@ -2407,6 +2453,7 @@ module Aws::Connect
     #   @return [Types::DisconnectDetails]
     #
     # @!attribute [rw] additional_email_recipients
+    #   List of additional email addresses for an email contact.
     #   @return [Types::AdditionalEmailRecipients]
     #
     # @!attribute [rw] segment_attributes
@@ -2569,7 +2616,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] status
-    #   The status of the contact flow.
+    #   The status of the flow.
     #   @return [String]
     #
     # @!attribute [rw] description
@@ -2593,11 +2640,6 @@ module Aws::Connect
     #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
-    # @!attribute [rw] is_default
-    #   Amazon Connect includes a set of default flows that have already
-    #   been published. It uses them to power your contact center.
-    #   @return [Boolean]
-    #
     # @!attribute [rw] flow_content_sha_256
     #   Indicates the checksum value of the flow content.
     #   @return [String]
@@ -2611,11 +2653,11 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] last_modified_time
-    #   The time at which the contact flow was last modified.
+    #   The time at which the flow was last modified.
     #   @return [Time]
     #
     # @!attribute [rw] last_modified_region
-    #   The region in which the contact flow was last modified
+    #   The region in which the flow was last modified
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
@@ -2630,7 +2672,6 @@ module Aws::Connect
       :description,
       :content,
       :tags,
-      :is_default,
       :flow_content_sha_256,
       :version,
       :version_description,
@@ -2787,7 +2828,7 @@ module Aws::Connect
       include Aws::Structure
     end
-    # The search criteria to be used to return contact flows.
+    # The search criteria to be used to return flows.
     #
     # @!attribute [rw] or_conditions
     #   A list of conditions which would be applied together with an `OR`
@@ -2881,7 +2922,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_status
-    #   The status of the contact flow.
+    #   The status of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
@@ -2897,7 +2938,7 @@ module Aws::Connect
       include Aws::Structure
     end
-    # A summary of a contact flow version's metadata.
+    # A summary of a flow version's metadata.
     #
     # @!attribute [rw] arn
     #   The Amazon Resource Name (ARN) of the view version.
@@ -2995,6 +3036,7 @@ module Aws::Connect
     #   @return [Time]
     #
     # @!attribute [rw] segment_attributes
+    #   Set of segment attributes for a contact.
     #   @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
@@ -3054,7 +3096,13 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The value of a segment attribute. This is structured as a map with a
+    # single key-value pair. The key 'valueString' indicates that the
+    # attribute type is a string, and its corresponding value is the actual
+    # string value of the segment attribute.
+    #
     # @!attribute [rw] value_string
+    #   The value of a segment attribute represented as a string.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
@@ -3476,44 +3524,95 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @!attribute [rw] related_contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP). Tasks can have the following reference types at the
+    #   time of creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \|
+    #   ATTACHMENT.
     #   @return [Hash<String,Types::Reference>]
     #
     # @!attribute [rw] channel
+    #   The channel for the contact
     #   @return [String]
     #
     # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
     #   @return [String]
     #
     # @!attribute [rw] expiry_duration_in_minutes
+    #   Number of minutes the contact will be active for before expiring
     #   @return [Integer]
     #
     # @!attribute [rw] user_info
+    #   User details for the contact
     #   @return [Types::UserInfo]
     #
     # @!attribute [rw] initiate_as
+    #   Initial state of the contact when it's created
     #   @return [String]
     #
     # @!attribute [rw] name
+    #   The name of a the contact.
     #   @return [String]
     #
     # @!attribute [rw] description
+    #   A description of the contact.
     #   @return [String]
     #
     # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Segment Contact Expiry as a duration
+    #   in minutes.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger": 135}}}}`.
+    #
+    #    </note>
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
@@ -3537,9 +3636,11 @@ module Aws::Connect
     end
     # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] contact_arn
+    #   The Amazon Resource Name (ARN) of the created contact.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactResponse AWS API Documentation
@@ -3552,21 +3653,42 @@ module Aws::Connect
     end
     # @!attribute [rw] description
+    #   The description of the email address.
     #   @return [String]
     #
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   The display name of email address
     #   @return [String]
     #
     # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressRequest AWS API Documentation
@@ -3583,9 +3705,11 @@ module Aws::Connect
     end
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressResponse AWS API Documentation
@@ -3807,8 +3931,9 @@ module Aws::Connect
     # @!attribute [rw] integration_arn
     #   The Amazon Resource Name (ARN) of the integration.
     #
-    #   <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
-    #   Pinpoint instances must be in the same account.
+    #   <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
+    #   Amazon Connect and Amazon Web Services End User Messaging instances
+    #   must be in the same account.
     #
     #    </note>
     #   @return [String]
@@ -4159,6 +4284,7 @@ module Aws::Connect
     #   @return [Types::OutboundCallerConfig]
     #
     # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
     #   @return [Types::OutboundEmailConfig]
     #
     # @!attribute [rw] hours_of_operation_id
@@ -4547,6 +4673,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
     #   @return [String]
     #
     # @!attribute [rw] constraints
@@ -5545,9 +5673,16 @@ module Aws::Connect
     class DeleteContactFlowResponse < Aws::EmptyStructure; end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressRequest AWS API Documentation
@@ -6214,9 +6349,16 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressRequest AWS API Documentation
@@ -6229,27 +6371,38 @@ module Aws::Connect
     end
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   The display name of email address
     #   @return [String]
     #
     # @!attribute [rw] description
+    #   The description of the email address.
     #   @return [String]
     #
     # @!attribute [rw] create_timestamp
+    #   The email address creation timestamp in ISO 8601 Datetime.
     #   @return [String]
     #
     # @!attribute [rw] modified_timestamp
+    #   The email address last modification timestamp in ISO 8601 Datetime.
     #   @return [String]
     #
     # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressResponse AWS API Documentation
@@ -7066,6 +7219,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] resource_type
@@ -7431,10 +7590,15 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Contains information about a source or destination email address
+    #
     # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   The display name of email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressInfo AWS API Documentation
@@ -7446,19 +7610,27 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Contains information about an email address for a contact center.
+    #
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
     # @!attribute [rw] description
+    #   The description of the email address.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   The display name of email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressMetadata AWS API Documentation
@@ -7473,10 +7645,16 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria to be used to return email addresses.
+    #
     # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an OR
+    #   condition.
     #   @return [Array<Types::EmailAddressSearchCriteria>]
     #
     # @!attribute [rw] and_conditions
+    #   A list of conditions which would be applied together with an AND
+    #   condition.
     #   @return [Array<Types::EmailAddressSearchCriteria>]
     #
     # @!attribute [rw] string_condition
@@ -7494,6 +7672,8 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Filters to be applied to search results.
+    #
     # @!attribute [rw] tag_filter
     #   An object that can be used to specify Tag conditions inside the
     #   `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
@@ -7514,10 +7694,15 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the email attachment files.
+    #
     # @!attribute [rw] file_name
+    #   A case-sensitive name of the attached file being uploaded.
     #   @return [String]
     #
     # @!attribute [rw] s3_url
+    #   The pre-signed URLs for the S3 bucket where the email attachment is
+    #   stored.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAttachment AWS API Documentation
@@ -7529,10 +7714,15 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the reference when the referenceType is
+    # `EMAIL_MESSAGE`. Otherwise, null.
+    #
     # @!attribute [rw] name
+    #   The name of the email message reference
     #   @return [String]
     #
     # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the email message reference
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailMessageReference AWS API Documentation
@@ -7544,10 +7734,22 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the email recipient
+    #
     # @!attribute [rw] address
+    #   Address of the email recipient.
+    #
+    #   Type: String
+    #
+    #   Length Constraints: Minimum length of 1. Maximum length of 256.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   Display name of the email recipient.
+    #
+    #   Type: String
+    #
+    #   Length Constraints: Minimum length of 1. Maximum length of 256.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailRecipient AWS API Documentation
@@ -7645,13 +7847,18 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the endpoint.
+    #
     # @!attribute [rw] type
+    #   Type of endpoint.
     #   @return [String]
     #
     # @!attribute [rw] address
+    #   Address of the endpoint.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   Display name of the endpoint.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndpointInfo AWS API Documentation
@@ -8775,7 +8982,7 @@ module Aws::Connect
     # Request to GetAttachedFile API.
     #
     # @!attribute [rw] instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #   @return [String]
     #
     # @!attribute [rw] file_id
@@ -8788,8 +8995,8 @@ module Aws::Connect
     #   @return [Integer]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -8797,7 +9004,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetAttachedFileRequest AWS API Documentation
@@ -9292,6 +9500,12 @@ module Aws::Connect
     #
     # @!attribute [rw] resource_id
     #   The identifier of the resource.
+    #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN
+    #     when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
     #   @return [String]
     #
     # @!attribute [rw] resource_type
@@ -9703,13 +9917,17 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #     `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #     `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
-    #     `CASE_STATUS` \| `CHANNEL` \|
+    #     `ANSWERING_MACHINE_DETECTION_STATUS` \| ` BOT_ID` \| `BOT_ALIAS`
+    #     \| `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \|
+    #     `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
+    #     \| `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
+    #     `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
     #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
     #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
+    #     `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #     `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
     #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
@@ -9763,12 +9981,15 @@ module Aws::Connect
     #   Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
+    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
+    #   `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
     #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
     #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
-    #   \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
+    #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
+    #   `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #   `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
     #   `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
     #   `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
     #   @return [Array<String>]
@@ -9935,6 +10156,32 @@ module Aws::Connect
     #
     #     UI name: [Average agent pause time][16]
     #
+    #   AVG\_BOT\_CONVERSATION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Average bot conversation time][17]
+    #
+    #   AVG\_BOT\_CONVERSATION\_TURNS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Average bot conversation turns][18]
+    #
     #   AVG\_CASE\_RELATED\_CONTACTS
     #
     #   : Unit: Count
@@ -9943,7 +10190,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average contacts per case][17]
+    #     UI name: [Average contacts per case][19]
     #
     #   AVG\_CASE\_RESOLUTION\_TIME
     #
@@ -9953,7 +10200,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average case resolution time][18]
+    #     UI name: [Average case resolution time][20]
     #
     #   AVG\_CONTACT\_DURATION
     #
@@ -9963,7 +10210,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average contact duration][19]
+    #     UI name: [Average contact duration][21]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9977,7 +10224,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average conversation duration][20]
+    #     UI name: [Average conversation duration][22]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -9989,7 +10236,7 @@ module Aws::Connect
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing
     #     Profile
     #
-    #     UI name: [Average dials per minute][21]
+    #     UI name: [Average dials per minute][23]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -10001,7 +10248,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][22]
+    #     UI name: [Average flow time][24]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -10014,7 +10261,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent greeting time][23]
+    #     UI name: [Average agent greeting time][25]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -10024,7 +10271,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression
     #
-    #     UI name: [Average handle time][24]
+    #     UI name: [Average handle time][26]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10038,7 +10285,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average customer hold time][25]
+    #     UI name: [Average customer hold time][27]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10052,7 +10299,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time all contacts][26]
+    #     UI name: [Average customer hold time all contacts][28]
     #
     #   AVG\_HOLDS
     #
@@ -10062,7 +10309,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average holds][27]
+    #     UI name: [Average holds][29]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10076,7 +10323,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][28]
+    #     UI name: [Average agent interaction and customer hold time][30]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -10087,7 +10334,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][29]
+    #     UI name: [Average agent interaction time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10104,7 +10351,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruptions][30]
+    #     UI name: [Average agent interruptions][32]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -10117,7 +10364,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruption time][31]
+    #     UI name: [Average agent interruption time][33]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -10130,7 +10377,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average non-talk time][32]
+    #     UI name: [Average non-talk time][34]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -10139,7 +10386,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][33]
+    #     UI name: [Average queue answer time][35]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10152,7 +10399,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][34]
+    #     UI name: [Average resolution time][36]
     #
     #   AVG\_TALK\_TIME
     #
@@ -10165,7 +10412,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average talk time][35]
+    #     UI name: [Average talk time][37]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -10178,7 +10425,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent talk time][36]
+    #     UI name: [Average agent talk time][38]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -10191,7 +10438,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer talk time][37]
+    #     UI name: [Average customer talk time][39]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -10202,7 +10449,33 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][38]
+    #     UI name: [Average wait time after customer connection][40]
+    #
+    #   BOT\_CONVERSATIONS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Bot conversations][41]
+    #
+    #   BOT\_INTENTS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Bot intents completed][42]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -10217,7 +10490,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][39]
+    #     UI name: [Campaign contacts abandoned after X][43]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -10232,7 +10505,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][40]
+    #     UI name: [Campaign contacts abandoned after X rate][44]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -10245,7 +10518,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][41]
+    #     UI name: [Campaign interactions][45]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -10256,7 +10529,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][42]
+    #     UI name: [Campaign send attempts][46]
     #
     #   CASES\_CREATED
     #
@@ -10266,7 +10539,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][43]
+    #     UI name: [Cases created][47]
     #
     #   CONTACTS\_CREATED
     #
@@ -10277,7 +10550,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][44]
+    #     UI name: [Contacts created][48]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10294,7 +10567,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][45]
+    #     UI name: [API contacts handled][49]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10309,7 +10582,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][46]
+    #     UI name: [Contacts handled (connected to agent timestamp)][50]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -10319,7 +10592,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][46]
+    #     UI name: [Contacts hold disconnect][50]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -10328,7 +10601,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][47]
+    #     UI name: [Contacts hold agent disconnect][51]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -10337,7 +10610,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][48]
+    #     UI name: [Contacts hold customer disconnect][52]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -10346,7 +10619,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][48]
+    #     UI name: [Contacts put on hold][52]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -10355,7 +10628,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][49]
+    #     UI name: [Contacts transferred out external][53]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -10364,7 +10637,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][50]
+    #     UI name: [Contacts transferred out internal][54]
     #
     #   CONTACTS\_QUEUED
     #
@@ -10374,7 +10647,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][51]
+    #     UI name: [Contacts queued][55]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -10383,7 +10656,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][52]
+    #     UI name: [Contacts queued (enqueue timestamp)][56]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -10396,7 +10669,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][53]
+    #     UI name: [Contacts removed from queue in X seconds][57]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -10409,7 +10682,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][54]
+    #     UI name: [Contacts resolved in X][58]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -10419,7 +10692,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][55]
+    #     UI name: [Contacts transferred out][59]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -10433,7 +10706,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][56]
+    #     UI name: [Contacts transferred out by agent][60]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -10443,7 +10716,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][56]
+    #     UI name: [Contacts transferred out queue][60]
     #
     #   CURRENT\_CASES
     #
@@ -10453,7 +10726,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][57]
+    #     UI name: [Current cases][61]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -10469,7 +10742,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempts][58]
+    #     UI name: [Delivery attempts][62]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10495,7 +10768,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][59]
+    #     UI name: [Delivery attempt disposition rate][63]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -10515,7 +10788,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][60]
+    #     UI name: [Flows outcome][64]
     #
     #   FLOWS\_STARTED
     #
@@ -10526,7 +10799,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][61]
+    #     UI name: [Flows started][65]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -10538,7 +10811,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][62]
+    #     UI name: [Human answered][66]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -10550,7 +10823,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][63]
+    #     UI name: [Maximum flow time][67]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -10560,7 +10833,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][64]
+    #     UI name: [Maximum queued time][68]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -10572,7 +10845,33 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][65]
+    #     UI name: [Minimum flow time][69]
+    #
+    #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource
+    #     ID
+    #
+    #     UI name: [Percent bot conversations outcome][70]
+    #
+    #   PERCENT\_BOT\_INTENTS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Percent bot intents outcome][71]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -10582,7 +10881,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][66]
+    #     UI name: [Cases resolved on first contact][72]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -10614,7 +10913,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][67].
+    #     UI name: [Flows outcome percentage][73].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -10631,7 +10930,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][68]
+    #     UI name: [Non-talk time percent][74]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -10644,7 +10943,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][69]
+    #     UI name: [Talk time percent][75]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -10657,7 +10956,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][70]
+    #     UI name: [Agent talk time percent][76]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -10670,7 +10969,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][71]
+    #     UI name: [Customer talk time percent][77]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -10680,7 +10979,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][72]
+    #     UI name: [Cases reopened][78]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -10690,7 +10989,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][73]
+    #     UI name: [Cases resolved][79]
     #
     #   SERVICE\_LEVEL
     #
@@ -10705,7 +11004,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][74]
+    #     UI name: [Service level X][80]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -10723,7 +11022,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][75]
+    #     UI name: [After contact work time][81]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -10736,7 +11035,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][76]
+    #     UI name: [Agent API connecting time][82]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -10758,7 +11057,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][77]
+    #     UI name: [Contact abandoned][83]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -10771,7 +11070,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][78]
+    #     UI name: [Contacts abandoned in X seconds][84]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -10784,7 +11083,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][79]
+    #     UI name: [Contacts answered in X seconds][85]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -10793,7 +11092,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][80]
+    #     UI name: [Contact flow time][86]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -10802,7 +11101,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][81]
+    #     UI name: [Agent on contact time][87]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10814,7 +11113,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][82]
+    #     UI name: [Contact disconnected][88]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10823,7 +11122,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][83]
+    #     UI name: [Error status time][89]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10832,7 +11131,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][84]
+    #     UI name: [Contact handle time][90]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10841,7 +11140,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][85]
+    #     UI name: [Customer hold time][91]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10850,7 +11149,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][86]
+    #     UI name: [Agent idle time][92]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10859,7 +11158,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][87]
+    #     UI name: [Agent interaction and hold time][93]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10868,7 +11167,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][88]
+    #     UI name: [Agent interaction time][94]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10877,7 +11176,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Non-Productive Time][89]
+    #     UI name: [Non-Productive Time][95]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10886,7 +11185,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][90]
+    #     UI name: [Online time][96]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10895,7 +11194,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][91]
+    #     UI name: [Callback attempts][97]
     #
     #
     #
@@ -10915,81 +11214,87 @@ module Aws::Connect
     #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
     #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
     #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
-    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
-    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
-    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
-    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -11142,6 +11447,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] self_assign_flow_id
+    #   ContactFlowId for the flow that will be run if this template is used
+    #   to create a self-assigned task
     #   @return [String]
     #
     # @!attribute [rw] constraints
@@ -11885,9 +12192,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN being imported from the external
-    #   service, such as Amazon Pinpoint. If it is from Amazon Pinpoint, it
-    #   looks like the ARN of the phone number to import from Amazon
-    #   Pinpoint.
+    #   service, such as Amazon Web Services End User Messaging. If it is
+    #   from Amazon Web Services End User Messaging, it looks like the ARN
+    #   of the phone number to import from Amazon Web Services End User
+    #   Messaging.
     #   @return [String]
     #
     # @!attribute [rw] phone_number_description
@@ -11943,10 +12251,14 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The additional TO CC recipients information of inbound email.
+    #
     # @!attribute [rw] to_addresses
+    #   The additional recipients information present in to list.
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @!attribute [rw] cc_addresses
+    #   The additional recipients information present in cc list.
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
@@ -11958,10 +12270,14 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about email body content.
+    #
     # @!attribute [rw] message_source_type
+    #   The message source type, that is, `RAW`.
     #   @return [String]
     #
     # @!attribute [rw] raw_message
+    #   The raw email body content.
     #   @return [Types::InboundRawMessage]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundEmailContent AWS API Documentation
@@ -11973,16 +12289,22 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the raw email body content.
+    #
     # @!attribute [rw] subject
+    #   The email subject.
     #   @return [String]
     #
     # @!attribute [rw] body
+    #   The email message body.
     #   @return [String]
     #
     # @!attribute [rw] content_type
+    #   Type of content, that is, `text/plain` or `text/html`.
     #   @return [String]
     #
     # @!attribute [rw] headers
+    #   Headers present in inbound email.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundRawMessage AWS API Documentation
@@ -12672,15 +12994,31 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 25.
+    #
+    #   Valid Range: Minimum value of 1. Maximum value of 100.
     #   @return [Integer]
     #
     # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsRequest AWS API Documentation
@@ -12695,9 +13033,13 @@ module Aws::Connect
     end
     # @!attribute [rw] contact_summary_list
+    #   List of the contact summary for all the contacts in contact tree
+    #   associated with unique identifier.
     #   @return [Array<Types::AssociatedContactSummary>]
     #
     # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsResponse AWS API Documentation
@@ -13756,9 +14098,10 @@ module Aws::Connect
     #
     # @!attribute [rw] source_phone_number_arn
     #   The claimed phone number ARN that was previously imported from the
-    #   external service, such as Amazon Pinpoint. If it is from Amazon
-    #   Pinpoint, it looks like the ARN of the phone number that was
-    #   imported from Amazon Pinpoint.
+    #   external service, such as Amazon Web Services End User Messaging. If
+    #   it is from Amazon Web Services End User Messaging, it looks like the
+    #   ARN of the phone number that was imported from Amazon Web Services
+    #   End User Messaging.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersSummary AWS API Documentation
@@ -15287,10 +15630,21 @@ module Aws::Connect
     #   see the description for the [Flow outcome][2] metric in the *Amazon
     #   Connect Administrator Guide*.
     #
+    #   For valid values of the metric-level filter
+    #   `BOT_CONVERSATION_OUTCOME_TYPE`, see the description for the [Bot
+    #   conversations completed][3] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #   For valid values of the metric-level filter
+    #   `BOT_INTENT_OUTCOME_TYPE`, see the description for the [Bot intents
+    #   completed][4] metric in the *Amazon Connect Administrator Guide*.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
     #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
     #   @return [Array<String>]
     #
     # @!attribute [rw] negate
@@ -15603,7 +15957,10 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The additional recipients information of outbound email.
+    #
     # @!attribute [rw] cc_email_addresses
+    #   The additional CC email address recipients information.
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
@@ -15652,7 +16009,10 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The outbound email address Id.
+    #
     # @!attribute [rw] outbound_email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailConfig AWS API Documentation
@@ -15663,13 +16023,18 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about email body content.
+    #
     # @!attribute [rw] message_source_type
+    #   The message source type, that is, `RAW` or `TEMPLATE`.
     #   @return [String]
     #
     # @!attribute [rw] templated_message_config
+    #   Information about template message configuration.
     #   @return [Types::TemplatedMessageConfig]
     #
     # @!attribute [rw] raw_message
+    #   The raw email body content.
     #   @return [Types::OutboundRawMessage]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailContent AWS API Documentation
@@ -15682,13 +16047,18 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the raw email body content.
+    #
     # @!attribute [rw] subject
+    #   The email subject.
     #   @return [String]
     #
     # @!attribute [rw] body
+    #   The email message body.
     #   @return [String]
     #
     # @!attribute [rw] content_type
+    #   Type of content, that is, `text/plain` or `text/html`.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundRawMessage AWS API Documentation
@@ -15703,8 +16073,8 @@ module Aws::Connect
     # Thrown for analyzed content when requested OutputType was not enabled
     # for a given contact. For example, if an OutputType.Raw was requested
-    # for a contact that had `RedactedOnly` Redaction policy set in
-    # Contact flow.
+    # for a contact that had `RedactedOnly` Redaction policy set in the
+    # flow.
     #
     # @!attribute [rw] message
     #   @return [String]
@@ -16406,6 +16776,7 @@ module Aws::Connect
     #   @return [Types::OutboundCallerConfig]
     #
     # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
     #   @return [Types::OutboundEmailConfig]
     #
     # @!attribute [rw] hours_of_operation_id
@@ -16474,6 +16845,20 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about a queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the queue.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfoInput AWS API Documentation
+    #
+    class QueueInfoInput < Struct.new(
+      :id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Contains information about a queue for a quick connect. The flow must
     # be of type Transfer to Queue.
     #
@@ -17298,12 +17683,15 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] status
+    #   Status of the attachment reference type.
     #   @return [String]
     #
     # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the reference
     #   @return [String]
     #
     # @!attribute [rw] status_reason
+    #   Relevant details why the reference was not successfully created.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
@@ -17335,6 +17723,8 @@ module Aws::Connect
     #   @return [Types::AttachmentReference]
     #
     # @!attribute [rw] email_message
+    #   Information about the reference when the referenceType is
+    #   `EMAIL_MESSAGE`. Otherwise, null.
     #   @return [Types::EmailMessageReference]
     #
     # @!attribute [rw] string
@@ -17668,12 +18058,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
     #
     class ResumeContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -18513,7 +18908,7 @@ module Aws::Connect
     #   @return [Types::ContactFlowModuleSearchFilter]
     #
     # @!attribute [rw] search_criteria
-    #   The search criteria to be used to return contact flow modules.
+    #   The search criteria to be used to return flow modules.
     #
     #   <note markdown="1"> The `name` and `description` fields support "contains" queries
     #   with a minimum of 2 characters and a maximum of 25 characters. Any
@@ -18536,7 +18931,7 @@ module Aws::Connect
     end
     # @!attribute [rw] contact_flow_modules
-    #   The search criteria to be used to return contact flow modules.
+    #   The search criteria to be used to return flow modules.
     #   @return [Array<Types::ContactFlowModule>]
     #
     # @!attribute [rw] next_token
@@ -18545,7 +18940,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] approximate_total_count
-    #   The total number of contact flows which matched your search query.
+    #   The total number of flows which matched your search query.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModulesResponse AWS API Documentation
@@ -18610,7 +19005,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] approximate_total_count
-    #   The total number of contact flows which matched your search query.
+    #   The total number of flows which matched your search query.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowsResponse AWS API Documentation
@@ -18757,6 +19152,8 @@ module Aws::Connect
     #   @return [Types::SearchableContactAttributes]
     #
     # @!attribute [rw] searchable_segment_attributes
+    #   The search criteria based on searchable segment attributes of a
+    #   contact.
     #   @return [Types::SearchableSegmentAttributes]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
@@ -18775,18 +19172,30 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
     #   @return [Integer]
     #
     # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
     #   @return [String]
     #
     # @!attribute [rw] search_criteria
+    #   The search criteria to be used to return email addresses.
     #   @return [Types::EmailAddressSearchCriteria]
     #
     # @!attribute [rw] search_filter
+    #   Filters to be applied to search results.
     #   @return [Types::EmailAddressSearchFilter]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesRequest AWS API Documentation
@@ -18802,12 +19211,16 @@ module Aws::Connect
     end
     # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
     #   @return [String]
     #
     # @!attribute [rw] email_addresses
+    #   List of email addresses matching SearchFilter and SearchCriteria
     #   @return [Array<Types::EmailAddressMetadata>]
     #
     # @!attribute [rw] approximate_total_count
+    #   The total number of email addresses which matched your search query.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesResponse AWS API Documentation
@@ -19570,7 +19983,7 @@ module Aws::Connect
       include Aws::Structure
     end
-    # The search criteria based on user-defned contact attribute key and
+    # The search criteria based on user-defined contact attribute key and
     # values to search on.
     #
     # @!attribute [rw] key
@@ -19591,10 +20004,16 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria based on searchable segment attributes of a
+    # contact
+    #
     # @!attribute [rw] criteria
+    #   The list of criteria based on searchable segment attributes.
     #   @return [Array<Types::SearchableSegmentAttributesCriteria>]
     #
     # @!attribute [rw] match_type
+    #   The match type combining search criteria using multiple searchable
+    #   segment attributes.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributes AWS API Documentation
@@ -19606,10 +20025,16 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria based on searchable segment attribute key and
+    # values to search on.
+    #
     # @!attribute [rw] key
+    #   The key containing a searchable segment attribute.
     #   @return [String]
     #
     # @!attribute [rw] values
+    #   The list of values to search for within a searchable segment
+    #   attribute.
     #   @return [Array<String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributesCriteria AWS API Documentation
@@ -19657,7 +20082,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) for the secruity profile.
+    #   The Amazon Resource Name (ARN) for the security profile.
     #   @return [String]
     #
     # @!attribute [rw] security_profile_name
@@ -19861,10 +20286,20 @@ module Aws::Connect
     #   The value of a segment attribute.
     #   @return [String]
     #
+    # @!attribute [rw] value_map
+    #   The value of a segment attribute.
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
+    # @!attribute [rw] value_integer
+    #   The value of a segment attribute.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SegmentAttributeValue AWS API Documentation
     #
     class SegmentAttributeValue < Struct.new(
-      :value_string)
+      :value_string,
+      :value_map,
+      :value_integer)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -19878,16 +20313,17 @@ module Aws::Connect
     # @!attribute [rw] destination_id
     #   Chat system identifier, used in part to uniquely identify chat. This
     #   is associated with the Amazon Connect instance and flow to be used
-    #   to start chats. For SMS, this is the phone number destination of
-    #   inbound SMS messages represented by an Amazon Pinpoint phone number
-    #   ARN.
+    #   to start chats. For Server Migration Service, this is the phone
+    #   number destination of inbound Server Migration Service messages
+    #   represented by an Amazon Web Services End User Messaging phone
+    #   number ARN.
     #   @return [String]
     #
     # @!attribute [rw] subtype
     #   Classification of a channel. This is used in part to uniquely
     #   identify chat.
     #
-    #   Valid value: `["connect:sms"]`
+    #   Valid value: `["connect:sms", connect:"WhatsApp"]`
     #   @return [String]
     #
     # @!attribute [rw] event
@@ -19978,29 +20414,50 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] from_email_address
+    #   The email address to be used for sending email.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] destination_email_address
+    #   The email address to send the email to.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] additional_recipients
+    #   The additional recipients address of the email in CC.
     #   @return [Types::OutboundAdditionalRecipients]
     #
     # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
     #   @return [Types::OutboundEmailContent]
     #
     # @!attribute [rw] traffic_type
+    #   Denotes the class of traffic.
     #   @return [String]
     #
     # @!attribute [rw] source_campaign
+    #   A Campaign object need for Campaign traffic type.
     #   @return [Types::SourceCampaign]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailRequest AWS API Documentation
@@ -20028,6 +20485,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] reason
+    #   The reason for the exception.
     #   @return [Types::ServiceQuotaExceededExceptionReason]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
@@ -20039,7 +20497,11 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The reason for the exception.
+    #
     # @!attribute [rw] attached_file_service_quota_exceeded_exception_reason
+    #   Total file size of all files or total number of files exceeds the
+    #   service quota
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededExceptionReason AWS API Documentation
@@ -20139,10 +20601,14 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the campaign.
+    #
     # @!attribute [rw] campaign_id
+    #   A unique identifier for a campaign.
     #   @return [String]
     #
     # @!attribute [rw] outbound_request_id
+    #   A unique identifier for a each request part of same campaign.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SourceCampaign AWS API Documentation
@@ -20187,11 +20653,13 @@ module Aws::Connect
     #
     # @!attribute [rw] file_use_case_type
     #   The use case for the file.
+    #
+    #   Only `ATTACHMENTS` are supported.
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -20199,7 +20667,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @!attribute [rw] created_by
@@ -20281,8 +20750,8 @@ module Aws::Connect
     # @!attribute [rw] contact_flow_id
     #   The identifier of the flow for initiating the chat. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -20598,47 +21067,112 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] from_email_address
+    #   The email address of the customer.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] destination_email_address
+    #   The email address associated with the instance.
     #   @return [String]
     #
     # @!attribute [rw] description
+    #   A description of the email contact.
     #   @return [String]
     #
     # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP). Emails can have the following reference types at the
+    #   time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE`. `EMAIL`
+    #   \| `EMAIL_MESSAGE` \|`ATTACHMENT` are not a supported reference type
+    #   during email creation.
     #   @return [Hash<String,Types::Reference>]
     #
     # @!attribute [rw] name
+    #   The name of a email that is shown to an agent in the Contact Control
+    #   Panel (CCP).
     #   @return [String]
     #
     # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
     #   @return [Types::InboundEmailContent]
     #
     # @!attribute [rw] additional_recipients
+    #   The addtional recipients address of the email.
     #   @return [Types::InboundAdditionalRecipients]
     #
     # @!attribute [rw] attachments
+    #   List of S3 presigned URLs of email attachments and their file name.
     #   @return [Array<Types::EmailAttachment>]
     #
     # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow for initiating the emails. To see the
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] related_contact_id
+    #   The contactId that is related to this contact. Linking emails
+    #   together by using `RelatedContactID` copies over contact attributes
+    #   from the related email contact to the new email contact. All updates
+    #   to user-defined attributes in the new email contact are limited to
+    #   the individual contact ID. There are no limits to the number of
+    #   contacts that can be linked by using `RelatedContactId`.
     #   @return [String]
     #
     # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments using an attribute map. The attributes are standard Amazon
+    #   Connect attributes. They can be accessed in flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
+    #
+    #   <note markdown="1"> To set contact expiry, a `ValueMap` must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger":135}}}}`.
+    #
+    #    </note>
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactRequest AWS API Documentation
@@ -20663,6 +21197,7 @@ module Aws::Connect
     end
     # @!attribute [rw] contact_id
+    #   The identifier of this contact within the Amazon Connect instance.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactResponse AWS API Documentation
@@ -20808,26 +21343,46 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] from_email_address
+    #   The email address associated with the instance.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] destination_email_address
+    #   The email address of the customer.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] additional_recipients
+    #   The addtional recipients address of email in CC.
     #   @return [Types::OutboundAdditionalRecipients]
     #
     # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
     #   @return [Types::OutboundEmailContent]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactRequest AWS API Documentation
@@ -20845,6 +21400,7 @@ module Aws::Connect
     end
     # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactResponse AWS API Documentation
@@ -21054,8 +21610,8 @@ module Aws::Connect
     # @!attribute [rw] contact_flow_id
     #   The identifier of the flow for initiating the tasks. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -21146,6 +21702,28 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Contact Expiry as a duration in
+    #   minutes and set a UserId for the User who created a task.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger": 135}}}}`.
+    #
+    #    To set the created by user, a valid AgentResourceId must be
+    #   supplied, with `SegmentAttributes` like \{ `"connect:CreatedByUser"
+    #   { "ValueString":
+    #   "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}}`.
+    #
+    #    </note>
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
@@ -21346,12 +21924,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingRequest AWS API Documentation
     #
     class StopContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -21571,12 +22154,17 @@ module Aws::Connect
     #   associated with the first interaction with the contact center.
     #   @return [String]
     #
+    # @!attribute [rw] contact_recording_type
+    #   The type of recording being operated on.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingRequest AWS API Documentation
     #
     class SuspendContactRecordingRequest < Struct.new(
       :instance_id,
       :contact_id,
-      :initial_contact_id)
+      :initial_contact_id,
+      :contact_recording_type)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -21694,7 +22282,7 @@ module Aws::Connect
     # A tag set contains tag key and tag value.
     #
     # @!attribute [rw] key
-    #   The tag key in the tagSet.
+    #   The tag key in the TagSet.
     #   @return [String]
     #
     # @!attribute [rw] value
@@ -21913,10 +22501,20 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about the template attributes.
+    #
     # @!attribute [rw] custom_attributes
+    #   An object that specifies the custom attributes values to use for
+    #   variables in the message template. This object contains different
+    #   categories of key-value pairs. Each key defines a variable or
+    #   placeholder in the message template.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] customer_profile_attributes
+    #   An object that specifies the customer profile attributes values to
+    #   use for variables in the message template. This object contains
+    #   different categories of key-value pairs. Each key defines a variable
+    #   or placeholder in the message template.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplateAttributes AWS API Documentation
@@ -21928,13 +22526,20 @@ module Aws::Connect
       include Aws::Structure
     end
+    # Information about template message configuration.
+    #
     # @!attribute [rw] knowledge_base_id
+    #   The identifier of the knowledge base. Can be either the ID or the
+    #   ARN. URLs cannot contain the ARN.
     #   @return [String]
     #
     # @!attribute [rw] message_template_id
+    #   The identifier of the message template Id.
     #   @return [String]
     #
     # @!attribute [rw] template_attributes
+    #   Information about template attributes, that is, CustomAttributes or
+    #   CustomerProfileAttributes.
     #   @return [Types::TemplateAttributes]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplatedMessageConfig AWS API Documentation
@@ -22812,8 +23417,68 @@ module Aws::Connect
     #   @return [Hash<String,Types::Reference>]
     #
     # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
+    #
+    #   Currently Contact Expiry is the only segment attribute which can be
+    #   updated by using the UpdateContact API.
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
+    # @!attribute [rw] queue_info
+    #   Information about the queue associated with a contact. This
+    #   parameter can only be updated for external audio contacts. It is
+    #   used when you integrate third-party systems with Contact Lens for
+    #   analytics. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::QueueInfoInput]
+    #
+    # @!attribute [rw] user_info
+    #   Information about the agent associated with a contact. This
+    #   parameter can only be updated for external audio contacts. It is
+    #   used when you integrate third-party systems with Contact Lens for
+    #   analytics. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::UserInfo]
+    #
+    # @!attribute [rw] customer_endpoint
+    #   The endpoint of the customer for which the contact was initiated.
+    #   For external audio contacts, this is usually the end customer's
+    #   phone number. This value can only be updated for external audio
+    #   contacts. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::Endpoint]
+    #
+    # @!attribute [rw] system_endpoint
+    #   External system endpoint for the contact was initiated. For external
+    #   audio contacts, this is the phone number of the external system such
+    #   as the contact center. This value can only be updated for external
+    #   audio contacts. For more information, see [Amazon Connect Contact
+    #   Lens integration][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [Types::Endpoint]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
     #
     class UpdateContactRequest < Struct.new(
@@ -22822,7 +23487,11 @@ module Aws::Connect
       :name,
       :description,
       :references,
-      :segment_attributes)
+      :segment_attributes,
+      :queue_info,
+      :user_info,
+      :customer_endpoint,
+      :system_endpoint)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -22913,18 +23582,35 @@ module Aws::Connect
     class UpdateContactScheduleResponse < Aws::EmptyStructure; end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @!attribute [rw] description
+    #   The description of the email address.
     #   @return [String]
     #
     # @!attribute [rw] display_name
+    #   The display name of email address.
     #   @return [String]
     #
     # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataRequest AWS API Documentation
@@ -22940,9 +23626,11 @@ module Aws::Connect
     end
     # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
     # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataResponse AWS API Documentation
@@ -23498,12 +24186,20 @@ module Aws::Connect
     end
     # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
     # @!attribute [rw] queue_id
+    #   The identifier for the queue.
     #   @return [String]
     #
     # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
     #   @return [Types::OutboundEmailConfig]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfigRequest AWS API Documentation
@@ -23888,6 +24584,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
     #   @return [String]
     #
     # @!attribute [rw] constraints
@@ -23958,6 +24656,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
     #   @return [String]
     #
     # @!attribute [rw] constraints
@@ -24706,7 +25406,10 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The user details for the contact.
+    #
     # @!attribute [rw] user_id
+    #   The user identifier for the contact.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserInfo AWS API Documentation
@@ -25383,10 +26086,15 @@ module Aws::Connect
     #   Identifies which track is being recorded.
     #   @return [String]
     #
+    # @!attribute [rw] ivr_recording_track
+    #   Identifies which IVR track is being recorded.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceRecordingConfiguration AWS API Documentation
     #
     class VoiceRecordingConfiguration < Struct.new(
-      :voice_recording_track)
+      :voice_recording_track,
+      :ivr_recording_track)
       SENSITIVE = []
       include Aws::Structure
     end