RubyGems - aws-sdk-connect - Versions diffs - 1.186.0 → 1.188.0 - Mend

aws-sdk-connect 1.186.0 → 1.188.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (10) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +10 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +777 -223
data/lib/aws-sdk-connect/client_api.rb +23 -1
data/lib/aws-sdk-connect/types.rb +927 -219
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +49 -19
data/sig/types.rbs +25 -11
metadata +2 -2

data/lib/aws-sdk-connect/client.rb CHANGED Viewed

@@ -683,6 +683,12 @@ module Aws::Connect
     # @option params [required, String] :resource_id
     #   The identifier of the resource.
     #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN when
+    #     using `WHATSAPP_MESSAGING_PHONE_NUMBER`
+    #
     # @option params [required, String] :flow_id
     #   The identifier of the flow.
     #
@@ -697,7 +703,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
     #     flow_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
@@ -1242,8 +1248,8 @@ module Aws::Connect
     #   The unique identifier of the Connect instance.
     #
     # @option params [required, String] :associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -1251,7 +1257,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #
     # @return [Types::BatchGetAttachedFileMetadataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -1308,6 +1315,12 @@ module Aws::Connect
     # @option params [required, Array<String>] :resource_ids
     #   A list of resource identifiers to retrieve flow associations.
     #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN when
+    #     using `WHATSAPP_MESSAGING_PHONE_NUMBER`
+    #
     # @option params [String] :resource_type
     #   The type of resource association.
     #
@@ -1320,7 +1333,7 @@ module Aws::Connect
     #   resp = client.batch_get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_ids: ["ARN"], # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
+    #     resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
     #   })
     #
     # @example Response structure
@@ -1328,7 +1341,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetFlowAssociation AWS API Documentation
     #
@@ -1556,8 +1569,8 @@ module Aws::Connect
     #   The unique identifier of the attached file resource.
     #
     # @option params [required, String] :associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -1565,7 +1578,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -1648,33 +1662,83 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Creates a new contact.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.**
     #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @option params [String] :related_contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #
     # @option params [Hash<String,String>] :attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows just
+    #   like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
     #
     # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Tasks can have the following reference types at the time of
+    #   creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \| ATTACHMENT.
     #
     # @option params [required, String] :channel
+    #   The channel for the contact
     #
     # @option params [required, String] :initiation_method
+    #   Indicates how the contact was initiated.
     #
     # @option params [Integer] :expiry_duration_in_minutes
+    #   Number of minutes the contact will be active for before expiring
     #
     # @option params [Types::UserInfo] :user_info
+    #   User details for the contact
     #
     # @option params [String] :initiate_as
+    #   Initial state of the contact when it's created
     #
     # @option params [String] :name
+    #   The name of a the contact.
     #
     # @option params [String] :description
+    #   A description of the contact.
     #
     # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Segment Contact Expiry as a duration in
+    #   minutes.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ ` "connect:ContactExpiry":
+    #   {"ValueMap" : { "ExpiryDuration": { "ValueInteger": 135}}}}`.
+    #
+    #    </note>
     #
     # @return [Types::CreateContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -1711,6 +1775,12 @@ module Aws::Connect
     #     segment_attributes: {
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
     #   })
@@ -1941,17 +2011,46 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Create new email address in the specified Amazon Connect instance. For
+    # more information about email addresses, see [Create email
+    # addresses][1] in the Amazon Connect Administrator Guide.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-email-address1.html
+    #
     # @option params [String] :description
+    #   The description of the email address.
     #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #
     # @option params [String] :display_name
+    #   The display name of email address
     #
     # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #   For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
+    #   }.
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @return [Types::CreateEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -2289,8 +2388,9 @@ module Aws::Connect
     # @option params [required, String] :integration_arn
     #   The Amazon Resource Name (ARN) of the integration.
     #
-    #   <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
-    #   Pinpoint instances must be in the same account.
+    #   <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
+    #   Amazon Connect and Amazon Web Services End User Messaging instances
+    #   must be in the same account.
     #
     #    </note>
     #
@@ -2320,7 +2420,7 @@ module Aws::Connect
     #
     #   resp = client.create_integration_association({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
+    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
@@ -2696,6 +2796,7 @@ module Aws::Connect
     #   The outbound caller ID name, number, and outbound whisper flow.
     #
     # @option params [Types::OutboundEmailConfig] :outbound_email_config
+    #   The outbound email address ID for a specified queue.
     #
     # @option params [required, String] :hours_of_operation_id
     #   The identifier for the hours of operation.
@@ -3192,6 +3293,8 @@ module Aws::Connect
     #   by referencing this template.
     #
     # @option params [String] :self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
     #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
@@ -4033,9 +4136,18 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Deletes email address from the specified Amazon Connect instance.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :email_address_id
+    #   The identifier of the email address.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -4945,6 +5057,9 @@ module Aws::Connect
     #   resp.contact.additional_email_recipients.cc_list[0].display_name #=> String
     #   resp.contact.segment_attributes #=> Hash
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -5063,8 +5178,8 @@ module Aws::Connect
     # language][1].
     #
     # Use the `$SAVED` alias in the request to describe the `SAVED` content
-    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. Once a
-    # contact flow is published, `$SAVED` needs to be supplied to view saved
+    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. After
+    # a flow is published, `$SAVED` needs to be supplied to view saved
     # content that has not been published.
     #
     # In the response, **Status** indicates the flow status as either
@@ -5105,7 +5220,6 @@ module Aws::Connect
     #   resp.contact_flow.content #=> String
     #   resp.contact_flow.tags #=> Hash
     #   resp.contact_flow.tags["TagKey"] #=> String
-    #   resp.contact_flow.is_default #=> Boolean
     #   resp.contact_flow.flow_content_sha_256 #=> String
     #   resp.contact_flow.version #=> Integer
     #   resp.contact_flow.version_description #=> String
@@ -5124,8 +5238,8 @@ module Aws::Connect
     # Describes the specified flow module.
     #
     # Use the `$SAVED` alias in the request to describe the `SAVED` content
-    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. Once a
-    # contact flow is published, `$SAVED` needs to be supplied to view saved
+    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. After
+    # a flow is published, `$SAVED` needs to be supplied to view saved
     # content that has not been published.
     #
     # @option params [required, String] :instance_id
@@ -5171,9 +5285,18 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Describe email address form the specified Amazon Connect instance.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :email_address_id
+    #   The identifier of the email address.
     #
     # @return [Types::DescribeEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -5527,7 +5650,7 @@ module Aws::Connect
     # calling this API in the alternate Amazon Web Services Region
     # associated with the traffic distribution group, you must provide a
     # full phone number ARN. If a UUID is provided in this scenario, you
-    # will receive a `ResourceNotFoundException`.
+    # receive a `ResourceNotFoundException`.
     #
     # @option params [required, String] :phone_number_id
     #   A unique identifier for the phone number.
@@ -6426,6 +6549,12 @@ module Aws::Connect
     # @option params [required, String] :resource_id
     #   The identifier of the resource.
     #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN when
+    #     using `WHATSAPP_MESSAGING_PHONE_NUMBER`
+    #
     # @option params [required, String] :resource_type
     #   A valid resource type.
     #
@@ -6436,7 +6565,7 @@ module Aws::Connect
     #   resp = client.disassociate_flow({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
@@ -6838,7 +6967,7 @@ module Aws::Connect
     # return a downloadURL if the status of the attached file is `APPROVED`.
     #
     # @option params [required, String] :instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #
     # @option params [required, String] :file_id
     #   The unique identifier of the attached file resource.
@@ -6848,8 +6977,8 @@ module Aws::Connect
     #   The default value is 300.
     #
     # @option params [required, String] :associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -6857,7 +6986,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #
     # @return [Types::GetAttachedFileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -7394,6 +7524,12 @@ module Aws::Connect
     # @option params [required, String] :resource_id
     #   The identifier of the resource.
     #
+    #   * Amazon Web Services End User Messaging SMS phone number ARN when
+    #     using `SMS_PHONE_NUMBER`
+    #
+    #   * Amazon Web Services End User Messaging Social phone number ARN when
+    #     using `WHATSAPP_MESSAGING_PHONE_NUMBER`
+    #
     # @option params [required, String] :resource_type
     #   A valid resource type.
     #
@@ -7408,14 +7544,14 @@ module Aws::Connect
     #   resp = client.get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
     #   })
     #
     # @example Response structure
     #
     #   resp.resource_id #=> String
     #   resp.flow_id #=> String
-    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
+    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR", "WHATSAPP_MESSAGING_PHONE_NUMBER"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
     #
@@ -7849,14 +7985,18 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
-    #     \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
+    #     \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
+    #     `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
     #     \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
+    #     `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
     #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
     #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
-    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
-    #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
+    #     `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
+    #     \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #     `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
+    #     `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
     #     single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -7907,12 +8047,15 @@ module Aws::Connect
     #   Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
+    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
+    #   `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
     #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
     #   \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
     #   `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
-    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
-    #   `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
+    #   `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
+    #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
+    #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
     #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
@@ -8077,6 +8220,30 @@ module Aws::Connect
     #
     #     UI name: [Average agent pause time][16]
     #
+    #   AVG\_BOT\_CONVERSATION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource ID
+    #
+    #     UI name: [Average bot conversation time][17]
+    #
+    #   AVG\_BOT\_CONVERSATION\_TURNS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource ID
+    #
+    #     UI name: [Average bot conversation turns][18]
+    #
     #   AVG\_CASE\_RELATED\_CONTACTS
     #
     #   : Unit: Count
@@ -8085,7 +8252,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average contacts per case][17]
+    #     UI name: [Average contacts per case][19]
     #
     #   AVG\_CASE\_RESOLUTION\_TIME
     #
@@ -8095,7 +8262,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Average case resolution time][18]
+    #     UI name: [Average case resolution time][20]
     #
     #   AVG\_CONTACT\_DURATION
     #
@@ -8105,7 +8272,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average contact duration][19]
+    #     UI name: [Average contact duration][21]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8119,7 +8286,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average conversation duration][20]
+    #     UI name: [Average conversation duration][22]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -8130,7 +8297,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
     #
-    #     UI name: [Average dials per minute][21]
+    #     UI name: [Average dials per minute][23]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -8142,7 +8309,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][22]
+    #     UI name: [Average flow time][24]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -8155,7 +8322,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][23]
+    #     UI name: [Average agent greeting time][25]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -8165,7 +8332,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][24]
+    #     UI name: [Average handle time][26]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8179,7 +8346,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][25]
+    #     UI name: [Average customer hold time][27]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8193,7 +8360,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][26]
+    #     UI name: [Average customer hold time all contacts][28]
     #
     #   AVG\_HOLDS
     #
@@ -8203,7 +8370,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][27]
+    #     UI name: [Average holds][29]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8217,7 +8384,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][28]
+    #     UI name: [Average agent interaction and customer hold time][30]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -8228,7 +8395,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][29]
+    #     UI name: [Average agent interaction time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8245,7 +8412,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][30]
+    #     UI name: [Average agent interruptions][32]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -8258,7 +8425,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][31]
+    #     UI name: [Average agent interruption time][33]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -8271,7 +8438,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][32]
+    #     UI name: [Average non-talk time][34]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -8280,7 +8447,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][33]
+    #     UI name: [Average queue answer time][35]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8293,7 +8460,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][34]
+    #     UI name: [Average resolution time][36]
     #
     #   AVG\_TALK\_TIME
     #
@@ -8306,7 +8473,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][35]
+    #     UI name: [Average talk time][37]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -8319,7 +8486,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][36]
+    #     UI name: [Average agent talk time][38]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -8332,7 +8499,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][37]
+    #     UI name: [Average customer talk time][39]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -8343,7 +8510,32 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][38]
+    #     UI name: [Average wait time after customer connection][40]
+    #
+    #   BOT\_CONVERSATIONS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource ID
+    #
+    #     UI name: [Bot conversations][41]
+    #
+    #   BOT\_INTENTS\_COMPLETED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Bot intents completed][42]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -8358,7 +8550,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][39]
+    #     UI name: [Campaign contacts abandoned after X][43]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -8373,7 +8565,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][40]
+    #     UI name: [Campaign contacts abandoned after X rate][44]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -8386,7 +8578,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][41]
+    #     UI name: [Campaign interactions][45]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -8397,7 +8589,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][42]
+    #     UI name: [Campaign send attempts][46]
     #
     #   CASES\_CREATED
     #
@@ -8407,7 +8599,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][43]
+    #     UI name: [Cases created][47]
     #
     #   CONTACTS\_CREATED
     #
@@ -8418,7 +8610,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][44]
+    #     UI name: [Contacts created][48]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8434,7 +8626,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][45]
+    #     UI name: [API contacts handled][49]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8449,7 +8641,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][46]
+    #     UI name: [Contacts handled (connected to agent timestamp)][50]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -8459,7 +8651,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][46]
+    #     UI name: [Contacts hold disconnect][50]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -8468,7 +8660,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][47]
+    #     UI name: [Contacts hold agent disconnect][51]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -8477,7 +8669,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][48]
+    #     UI name: [Contacts hold customer disconnect][52]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -8486,7 +8678,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][48]
+    #     UI name: [Contacts put on hold][52]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -8495,7 +8687,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][49]
+    #     UI name: [Contacts transferred out external][53]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -8504,7 +8696,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][50]
+    #     UI name: [Contacts transferred out internal][54]
     #
     #   CONTACTS\_QUEUED
     #
@@ -8514,7 +8706,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][51]
+    #     UI name: [Contacts queued][55]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -8523,7 +8715,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][52]
+    #     UI name: [Contacts queued (enqueue timestamp)][56]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -8536,7 +8728,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][53]
+    #     UI name: [Contacts removed from queue in X seconds][57]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -8549,7 +8741,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][54]
+    #     UI name: [Contacts resolved in X][58]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -8559,7 +8751,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][55]
+    #     UI name: [Contacts transferred out][59]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8573,7 +8765,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][56]
+    #     UI name: [Contacts transferred out by agent][60]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8583,7 +8775,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][56]
+    #     UI name: [Contacts transferred out queue][60]
     #
     #   CURRENT\_CASES
     #
@@ -8593,7 +8785,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][57]
+    #     UI name: [Current cases][61]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -8609,7 +8801,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][58]
+    #     UI name: [Delivery attempts][62]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -8635,7 +8827,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][59]
+    #     UI name: [Delivery attempt disposition rate][63]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -8655,7 +8847,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][60]
+    #     UI name: [Flows outcome][64]
     #
     #   FLOWS\_STARTED
     #
@@ -8666,7 +8858,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][61]
+    #     UI name: [Flows started][65]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -8678,7 +8870,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][62]
+    #     UI name: [Human answered][66]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -8690,7 +8882,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][63]
+    #     UI name: [Maximum flow time][67]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8700,7 +8892,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][64]
+    #     UI name: [Maximum queued time][68]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -8712,7 +8904,32 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][65]
+    #     UI name: [Minimum flow time][69]
+    #
+    #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Flows resource ID, Flows module resource ID,
+    #     Flow type, Flow action ID, Invoking resource published timestamp,
+    #     Initiation method, Invoking resource type, Parent flows resource ID
+    #
+    #     UI name: [Percent bot conversations outcome][70]
+    #
+    #   PERCENT\_BOT\_INTENTS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
+    #     version, Bot locale, Bot intent name, Flows resource ID, Flows
+    #     module resource ID, Flow type, Flow action ID, Invoking resource
+    #     published timestamp, Initiation method, Invoking resource type,
+    #     Parent flows resource ID
+    #
+    #     UI name: [Percent bot intents outcome][71]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8722,7 +8939,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][66]
+    #     UI name: [Cases resolved on first contact][72]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8754,7 +8971,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][67].
+    #     UI name: [Flows outcome percentage][73].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -8771,7 +8988,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][68]
+    #     UI name: [Non-talk time percent][74]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8784,7 +9001,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][69]
+    #     UI name: [Talk time percent][75]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8797,7 +9014,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][70]
+    #     UI name: [Agent talk time percent][76]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8810,7 +9027,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][71]
+    #     UI name: [Customer talk time percent][77]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8820,7 +9037,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][72]
+    #     UI name: [Cases reopened][78]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8830,7 +9047,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][73]
+    #     UI name: [Cases resolved][79]
     #
     #   SERVICE\_LEVEL
     #
@@ -8845,7 +9062,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][74]
+    #     UI name: [Service level X][80]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8863,7 +9080,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][75]
+    #     UI name: [After contact work time][81]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8876,7 +9093,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][76]
+    #     UI name: [Agent API connecting time][82]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -8898,7 +9115,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][77]
+    #     UI name: [Contact abandoned][83]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -8911,7 +9128,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][78]
+    #     UI name: [Contacts abandoned in X seconds][84]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -8924,7 +9141,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][79]
+    #     UI name: [Contacts answered in X seconds][85]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -8933,7 +9150,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][80]
+    #     UI name: [Contact flow time][86]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -8941,7 +9158,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][81]
+    #     UI name: [Agent on contact time][87]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -8953,7 +9170,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][82]
+    #     UI name: [Contact disconnected][88]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -8961,7 +9178,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][83]
+    #     UI name: [Error status time][89]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -8970,7 +9187,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][84]
+    #     UI name: [Contact handle time][90]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -8979,7 +9196,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][85]
+    #     UI name: [Customer hold time][91]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -8987,7 +9204,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][86]
+    #     UI name: [Agent idle time][92]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8996,7 +9213,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][87]
+    #     UI name: [Agent interaction and hold time][93]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -9005,7 +9222,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][88]
+    #     UI name: [Agent interaction time][94]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -9013,7 +9230,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][89]
+    #     UI name: [Non-Productive Time][95]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -9021,7 +9238,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][90]
+    #     UI name: [Online time][96]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -9030,7 +9247,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][91]
+    #     UI name: [Callback attempts][97]
     #
     #
     #
@@ -9050,81 +9267,87 @@ module Aws::Connect
     #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
     #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
     #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
-    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
-    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
-    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
-    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -9380,9 +9603,9 @@ module Aws::Connect
     end
     # Imports a claimed phone number from an external service, such as
-    # Amazon Pinpoint, into an Amazon Connect instance. You can call this
-    # API only in the same Amazon Web Services Region where the Amazon
-    # Connect instance was created.
+    # Amazon Web Services End User Messaging, into an Amazon Connect
+    # instance. You can call this API only in the same Amazon Web Services
+    # Region where the Amazon Connect instance was created.
     #
     # Call the [DescribePhoneNumber][1] API to verify the status of a
     # previous `ImportPhoneNumber` operation.
@@ -9420,8 +9643,9 @@ module Aws::Connect
     #
     # @option params [required, String] :source_phone_number_arn
     #   The claimed phone number ARN being imported from the external service,
-    #   such as Amazon Pinpoint. If it is from Amazon Pinpoint, it looks like
-    #   the ARN of the phone number to import from Amazon Pinpoint.
+    #   such as Amazon Web Services End User Messaging. If it is from Amazon
+    #   Web Services End User Messaging, it looks like the ARN of the phone
+    #   number to import from Amazon Web Services End User Messaging.
     #
     # @option params [String] :phone_number_description
     #   The description of the phone number.
@@ -9641,13 +9865,32 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Provides information about contact tree, a list of associated contacts
+    # with a unique identifier.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #
     # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 25.
+    #
+    #   Valid Range: Minimum value of 1. Maximum value of 100.
     #
     # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
     #
     # @return [Types::ListAssociatedContactsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -10329,7 +10572,7 @@ module Aws::Connect
     #
     #   resp = client.list_flow_associations({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
+    #     resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
     #     next_token: "NextToken",
     #     max_results: 1,
     #   })
@@ -10339,7 +10582,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
@@ -10622,7 +10865,7 @@ module Aws::Connect
     #
     #   resp = client.list_integration_associations({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
+    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
     #     next_token: "NextToken",
     #     max_results: 1,
     #     integration_arn: "ARN",
@@ -10634,7 +10877,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_association_id #=> String
     #   resp.integration_association_summary_list[0].integration_association_arn #=> String
     #   resp.integration_association_summary_list[0].instance_id #=> String
-    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY"
+    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY", "ANALYTICS_CONNECTOR", "CALL_TRANSFER_CONNECTOR"
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
@@ -12674,6 +12917,9 @@ module Aws::Connect
     #   The identifier of the contact. This is the identifier of the contact
     #   associated with the first interaction with the contact center.
     #
+    # @option params [String] :contact_recording_type
+    #   The type of recording being operated on.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -12682,6 +12928,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
     #     initial_contact_id: "ContactId", # required
+    #     contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecording AWS API Documentation
@@ -12893,7 +13140,7 @@ module Aws::Connect
     #   Filters to be applied to search results.
     #
     # @option params [Types::ContactFlowModuleSearchCriteria] :search_criteria
-    #   The search criteria to be used to return contact flow modules.
+    #   The search criteria to be used to return flow modules.
     #
     #   <note markdown="1"> The `name` and `description` fields support "contains" queries with
     #   a minimum of 2 characters and a maximum of 25 characters. Any queries
@@ -12981,8 +13228,8 @@ module Aws::Connect
       req.send_request(options)
     end
-    # Searches the contact flows in an Amazon Connect instance, with
-    # optional filtering.
+    # Searches the flows in an Amazon Connect instance, with optional
+    # filtering.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -13080,7 +13327,6 @@ module Aws::Connect
     #   resp.contact_flows[0].content #=> String
     #   resp.contact_flows[0].tags #=> Hash
     #   resp.contact_flows[0].tags["TagKey"] #=> String
-    #   resp.contact_flows[0].is_default #=> Boolean
     #   resp.contact_flows[0].flow_content_sha_256 #=> String
     #   resp.contact_flows[0].version #=> Integer
     #   resp.contact_flows[0].version_description #=> String
@@ -13219,15 +13465,29 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Searches email address in an instance, with optional filtering.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
     #
     # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
     #
     # @option params [Types::EmailAddressSearchCriteria] :search_criteria
+    #   The search criteria to be used to return email addresses.
     #
     # @option params [Types::EmailAddressSearchFilter] :search_filter
+    #   Filters to be applied to search results.
     #
     # @return [Types::SearchEmailAddressesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -14547,8 +14807,8 @@ module Aws::Connect
     # not map to an active chat contact, a new chat contact is also created
     # before handling chat action.
     #
-    # Access to this API is currently restricted to Amazon Pinpoint for
-    # supporting SMS integration.
+    # Access to this API is currently restricted to Amazon Web Services End
+    # User Messaging for supporting SMS integration.
     #
     # @option params [required, String] :source_id
     #   External identifier of chat customer participant, used in part to
@@ -14558,14 +14818,15 @@ module Aws::Connect
     # @option params [required, String] :destination_id
     #   Chat system identifier, used in part to uniquely identify chat. This
     #   is associated with the Amazon Connect instance and flow to be used to
-    #   start chats. For SMS, this is the phone number destination of inbound
-    #   SMS messages represented by an Amazon Pinpoint phone number ARN.
+    #   start chats. For Server Migration Service, this is the phone number
+    #   destination of inbound Server Migration Service messages represented
+    #   by an Amazon Web Services End User Messaging phone number ARN.
     #
     # @option params [String] :subtype
     #   Classification of a channel. This is used in part to uniquely identify
     #   chat.
     #
-    #   Valid value: `["connect:sms"]`
+    #   Valid value: `["connect:sms", connect:"WhatsApp"]`
     #
     # @option params [required, Types::ChatEvent] :event
     #   Chat integration event payload
@@ -14618,24 +14879,57 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Send outbound email for outbound campaigns. For more information about
+    # outbound campaigns, see [Set up Amazon Connect outbound campaigns][1].
+    #
+    # <note markdown="1"> Only the Amazon Connect outbound campaigns service principal is
+    # allowed to assume a role in your account and call this API.
+    #
+    #  </note>
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/enable-outbound-campaigns.html
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #   The email address to be used for sending email.
     #
     # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #   The email address to send the email to.
     #
     # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #   The additional recipients address of the email in CC.
     #
     # @option params [required, Types::OutboundEmailContent] :email_message
+    #   The email message body to be sent to the newly created email.
     #
     # @option params [required, String] :traffic_type
+    #   Denotes the class of traffic.
     #
     # @option params [Types::SourceCampaign] :source_campaign
+    #   A Campaign object need for Campaign traffic type.
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.**
     #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -14697,11 +14991,12 @@ module Aws::Connect
     # content.
     #
     # You may only use this API to upload attachments to an [Amazon Connect
-    # Case][1].
+    # Case][1] or [Amazon Connect Email][2].
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
@@ -14732,9 +15027,11 @@ module Aws::Connect
     # @option params [required, String] :file_use_case_type
     #   The use case for the file.
     #
+    #   Only `ATTACHMENTS` are supported.
+    #
     # @option params [required, String] :associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -14742,7 +15039,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #
     # @option params [Types::CreatedByInfo] :created_by
     #   Represents the identity that created the file.
@@ -14851,8 +15149,8 @@ module Aws::Connect
     # @option params [required, String] :contact_flow_id
     #   The identifier of the flow for initiating the chat. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow page,
+    #   under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -14984,6 +15282,12 @@ module Aws::Connect
     #     segment_attributes: {
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
     #   })
@@ -15122,6 +15426,7 @@ module Aws::Connect
     #     initial_contact_id: "ContactId", # required
     #     voice_recording_configuration: { # required
     #       voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
+    #       ivr_recording_track: "ALL", # accepts ALL
     #     },
     #   })
     #
@@ -15211,36 +15516,104 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Creates an inbound email contact and initiates a flow to start the
+    # email contact for the customer. Response of this API provides the
+    # ContactId of the email contact created.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #   The email address of the customer.
     #
     # @option params [required, String] :destination_email_address
+    #   The email address associated with the instance.
     #
     # @option params [String] :description
+    #   A description of the email contact.
     #
     # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Emails can have the following reference types at the time of
+    #   creation: `URL` \| `NUMBER` \| `STRING` \| `DATE`. `EMAIL` \|
+    #   `EMAIL_MESSAGE` \|`ATTACHMENT` are not a supported reference type
+    #   during email creation.
     #
     # @option params [String] :name
+    #   The name of a email that is shown to an agent in the Contact Control
+    #   Panel (CCP).
     #
     # @option params [required, Types::InboundEmailContent] :email_message
+    #   The email message body to be sent to the newly created email.
     #
     # @option params [Types::InboundAdditionalRecipients] :additional_recipients
+    #   The addtional recipients address of the email.
     #
     # @option params [Array<Types::EmailAttachment>] :attachments
+    #   List of S3 presigned URLs of email attachments and their file name.
     #
     # @option params [String] :contact_flow_id
+    #   The identifier of the flow for initiating the emails. To see the
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow page,
+    #   under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #
     # @option params [String] :related_contact_id
+    #   The contactId that is related to this contact. Linking emails together
+    #   by using `RelatedContactID` copies over contact attributes from the
+    #   related email contact to the new email contact. All updates to
+    #   user-defined attributes in the new email contact are limited to the
+    #   individual contact ID. There are no limits to the number of contacts
+    #   that can be linked by using `RelatedContactId`.
     #
     # @option params [Hash<String,String>] :attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows just
+    #   like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
     #
     # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments using an attribute map. The attributes are standard Amazon
+    #   Connect attributes. They can be accessed in flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
+    #
+    #   <note markdown="1"> To set contact expiry, a `ValueMap` must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ ` "connect:ContactExpiry":
+    #   {"ValueMap" : { "ExpiryDuration": { "ValueInteger":135}}}}`.
+    #
+    #    </note>
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.**
     #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Types::StartEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartEmailContactResponse#contact_id #contact_id} => String
@@ -15304,6 +15677,12 @@ module Aws::Connect
     #     segment_attributes: {
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
     #     client_token: "ClientToken",
@@ -15323,16 +15702,16 @@ module Aws::Connect
     end
     # Initiates a new outbound SMS contact to a customer. Response of this
-    # API provides the ContactId of the outbound SMS contact created.
+    # API provides the `ContactId` of the outbound SMS contact created.
     #
     # **SourceEndpoint** only supports Endpoints with
     # `CONNECT_PHONENUMBER_ARN` as Type and **DestinationEndpoint** only
     # supports Endpoints with `TELEPHONE_NUMBER` as Type. **ContactFlowId**
     # initiates the flow to manage the new SMS contact created.
     #
-    # This API can be used to initiate outbound SMS contacts for an agent or
-    # it can also deflect an ongoing contact to an outbound SMS contact by
-    # using the [StartOutboundChatContact][1] Flow Action.
+    # This API can be used to initiate outbound SMS contacts for an agent,
+    # or it can also deflect an ongoing contact to an outbound SMS contact
+    # by using the [StartOutboundChatContact][1] Flow Action.
     #
     # For more information about using SMS in Amazon Connect, see the
     # following topics in the *Amazon Connect Administrator Guide*:
@@ -15458,6 +15837,12 @@ module Aws::Connect
     #     segment_attributes: { # required
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
     #     attributes: {
@@ -15490,22 +15875,45 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Initiates a flow to send an agent reply or outbound email contact
+    # (created from the CreateContact API) to a customer.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #
     # @option params [Types::EmailAddressInfo] :from_email_address
+    #   The email address associated with the instance.
     #
     # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #   The email address of the customer.
     #
     # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #   The addtional recipients address of email in CC.
     #
     # @option params [required, Types::OutboundEmailContent] :email_message
+    #   The email message body to be sent to the newly created email.
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.**
     #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Types::StartOutboundEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartOutboundEmailContactResponse#contact_id #contact_id} => String
@@ -15850,8 +16258,8 @@ module Aws::Connect
     # @option params [String] :contact_flow_id
     #   The identifier of the flow for initiating the tasks. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow page,
+    #   under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -15931,6 +16339,26 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
     #
     # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Contact Expiry as a duration in minutes
+    #   and set a UserId for the User who created a task.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ ` "connect:ContactExpiry":
+    #   {"ValueMap" : { "ExpiryDuration": { "ValueInteger": 135}}}}`.
+    #
+    #    To set the created by user, a valid AgentResourceId must be supplied,
+    #   with `SegmentAttributes` like \{ `"connect:CreatedByUser" {
+    #   "ValueString":
+    #   "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}}`.
+    #
+    #    </note>
     #
     # @return [Types::StartTaskContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -15964,6 +16392,12 @@ module Aws::Connect
     #     segment_attributes: {
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
     #   })
@@ -16194,6 +16628,9 @@ module Aws::Connect
     #   The identifier of the contact. This is the identifier of the contact
     #   associated with the first interaction with the contact center.
     #
+    # @option params [String] :contact_recording_type
+    #   The type of recording being operated on.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -16202,6 +16639,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
     #     initial_contact_id: "ContactId", # required
+    #     contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecording AWS API Documentation
@@ -16348,6 +16786,9 @@ module Aws::Connect
     #   The identifier of the contact. This is the identifier of the contact
     #   associated with the first interaction with the contact center.
     #
+    # @option params [String] :contact_recording_type
+    #   The type of recording being operated on.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -16356,6 +16797,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
     #     initial_contact_id: "ContactId", # required
+    #     contact_recording_type: "AGENT", # accepts AGENT, IVR, SCREEN
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecording AWS API Documentation
@@ -16418,9 +16860,9 @@ module Aws::Connect
     # Adds the specified tags to the specified resource.
     #
     # Some of the supported resource types are agents, routing profiles,
-    # queues, quick connects, contact flows, agent statuses, hours of
-    # operation, phone numbers, security profiles, and task templates. For a
-    # complete list, see [Tagging resources in Amazon Connect][1].
+    # queues, quick connects, flows, agent statuses, hours of operation,
+    # phone numbers, security profiles, and task templates. For a complete
+    # list, see [Tagging resources in Amazon Connect][1].
     #
     # For sample policies that use tags, see [Amazon Connect Identity-Based
     # Policy Examples][2] in the *Amazon Connect Administrator Guide*.
@@ -16775,6 +17217,61 @@ module Aws::Connect
     #   (CCP).
     #
     # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
+    #
+    #   Currently Contact Expiry is the only segment attribute which can be
+    #   updated by using the UpdateContact API.
+    #
+    # @option params [Types::QueueInfoInput] :queue_info
+    #   Information about the queue associated with a contact. This parameter
+    #   can only be updated for external audio contacts. It is used when you
+    #   integrate third-party systems with Contact Lens for analytics. For
+    #   more information, see [Amazon Connect Contact Lens integration][1] in
+    #   the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #
+    # @option params [Types::UserInfo] :user_info
+    #   Information about the agent associated with a contact. This parameter
+    #   can only be updated for external audio contacts. It is used when you
+    #   integrate third-party systems with Contact Lens for analytics. For
+    #   more information, see [Amazon Connect Contact Lens integration][1] in
+    #   the <i> Amazon Connect Administrator Guide</i>.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #
+    # @option params [Types::Endpoint] :customer_endpoint
+    #   The endpoint of the customer for which the contact was initiated. For
+    #   external audio contacts, this is usually the end customer's phone
+    #   number. This value can only be updated for external audio contacts.
+    #   For more information, see [Amazon Connect Contact Lens integration][1]
+    #   in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #
+    # @option params [Types::Endpoint] :system_endpoint
+    #   External system endpoint for the contact was initiated. For external
+    #   audio contacts, this is the phone number of the external system such
+    #   as the contact center. This value can only be updated for external
+    #   audio contacts. For more information, see [Amazon Connect Contact Lens
+    #   integration][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -16797,8 +17294,28 @@ module Aws::Connect
     #     segment_attributes: {
     #       "SegmentAttributeName" => {
     #         value_string: "SegmentAttributeValueString",
+    #         value_map: {
+    #           "SegmentAttributeName" => {
+    #             # recursive SegmentAttributeValue
+    #           },
+    #         },
+    #         value_integer: 1,
     #       },
     #     },
+    #     queue_info: {
+    #       id: "QueueId",
+    #     },
+    #     user_info: {
+    #       user_id: "AgentResourceId",
+    #     },
+    #     customer_endpoint: {
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
+    #       address: "EndpointAddress",
+    #     },
+    #     system_endpoint: {
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
+    #       address: "EndpointAddress",
+    #     },
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContact AWS API Documentation
@@ -16960,8 +17477,8 @@ module Aws::Connect
     # language][1].
     #
     # Use the `$SAVED` alias in the request to describe the `SAVED` content
-    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. Once a
-    # contact flow is published, `$SAVED` needs to be supplied to view saved
+    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. After
+    # a flow is published, `$SAVED` needs to be supplied to view saved
     # content that has not been published.
     #
     #
@@ -17050,8 +17567,8 @@ module Aws::Connect
     # instance.
     #
     # Use the `$SAVED` alias in the request to describe the `SAVED` content
-    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. Once a
-    # contact flow is published, `$SAVED` needs to be supplied to view saved
+    # of a Flow. For example, `arn:aws:.../contact-flow/{id}:$SAVED`. After
+    # a flow is published, `$SAVED` needs to be supplied to view saved
     # content that has not been published.
     #
     # @option params [required, String] :instance_id
@@ -17314,15 +17831,40 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Updates an email address metadata. For more information about email
+    # addresses, see [Create email addresses][1] in the Amazon Connect
+    # Administrator Guide.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-email-address1.html
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :email_address_id
+    #   The identifier of the email address.
     #
     # @option params [String] :description
+    #   The description of the email address.
     #
     # @option params [String] :display_name
+    #   The display name of email address.
     #
     # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @return [Types::UpdateEmailAddressMetadataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -18158,11 +18700,21 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Updates the outbound email address Id for a specified queue.
+    #
     # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, String] :queue_id
+    #   The identifier for the queue.
     #
     # @option params [required, Types::OutboundEmailConfig] :outbound_email_config
+    #   The outbound email address ID for a specified queue.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -18757,6 +19309,8 @@ module Aws::Connect
     #   by referencing this template.
     #
     # @option params [String] :self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
     #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
@@ -19406,7 +19960,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.186.0'
+      context[:gem_version] = '1.188.0'
       Seahorse::Client::Request.new(handlers, context)
     end