aws-sdk-connect 1.168.0 → 1.169.0

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@@ -9086,6 +9086,8 @@ module Aws::Connect
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  #
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  # * Agents
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  #
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+ # * Campaigns
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+ #
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  # * Channels
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  #
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  # * Feature
@@ -9101,6 +9103,9 @@ module Aws::Connect
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  # At least one filter must be passed from queues, routing profiles,
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  # agents, or user hierarchy groups.
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  #
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+ # For metrics for outbound campaigns analytics, you can also use
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+ # campaigns to satisfy at least one filter requirement.
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+ #
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  # To filter by phone number, see [Create a historical metrics
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  # report][1] in the *Amazon Connect Administrator Guide*.
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  #
@@ -9110,10 +9115,11 @@ module Aws::Connect
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  # single request. Valid filter keys: `AGENT` \|
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  # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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- # `AGENT_HIERARCHY_LEVEL_FIVE` \| `CASE_TEMPLATE_ARN` \|
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- # `CASE_STATUS` \| `CHANNEL` \|
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- # `contact/segmentAttributes/connect:Subtype` \| `FEATURE` \|
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- # `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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+ # `AGENT_HIERARCHY_LEVEL_FIVE` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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+ # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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+ # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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+ # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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  # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
@@ -9150,9 +9156,13 @@ module Aws::Connect
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  #
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  # This filter is available only for contact record-driven metrics.
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  #
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+ # [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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+ # filter key.
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+ #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
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  # @return [Array<Types::FilterV2>]
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  #
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  # @!attribute [rw] groupings
@@ -9166,12 +9176,13 @@ module Aws::Connect
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  # Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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  # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
9170
- # `contact/segmentAttributes/connect:Subtype` \| `FLOWS_RESOURCE_ID`
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- # \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE`
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- # \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION`
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+ # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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+ # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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+ # \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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+ # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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  # @return [Array<String>]
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  #
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  # @!attribute [rw] metrics
@@ -9380,6 +9391,18 @@ module Aws::Connect
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  #
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  # UI name: [Average conversation duration][20]
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  #
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+ # AVG\_DIALS\_PER\_MINUTE
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+ #
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+ # : This metric is available only for contacts analyzed by outbound
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+ # campaigns analytics.
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+ #
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+ # Unit: Count
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+ #
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+ # Valid groupings and filters: Campaign, Agent, Queue, Routing
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+ # Profile
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+ #
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+ # UI name: [Average dials per minute][21]
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+ #
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  # AVG\_FLOW\_TIME
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  #
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  # : Unit: Seconds
@@ -9390,7 +9413,7 @@ module Aws::Connect
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
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- # UI name: [Average flow time][21]
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+ # UI name: [Average flow time][22]
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
@@ -9403,7 +9426,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent greeting time][22]
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+ # UI name: [Average agent greeting time][23]
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -9413,7 +9436,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
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  #
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- # UI name: [Average handle time][23]
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+ # UI name: [Average handle time][24]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9427,7 +9450,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average customer hold time][24]
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+ # UI name: [Average customer hold time][25]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9441,7 +9464,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time all contacts][25]
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+ # UI name: [Average customer hold time all contacts][26]
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  #
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  # AVG\_HOLDS
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  #
@@ -9451,7 +9474,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average holds][26]
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+ # UI name: [Average holds][27]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9465,7 +9488,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interaction and customer hold time][27]
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+ # UI name: [Average agent interaction and customer hold time][28]
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  #
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  # AVG\_INTERACTION\_TIME
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  #
@@ -9476,7 +9499,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average agent interaction time][28]
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+ # UI name: [Average agent interaction time][29]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9493,7 +9516,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interruptions][29]
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+ # UI name: [Average agent interruptions][30]
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  #
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  # AVG\_INTERRUPTION\_TIME\_AGENT
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  #
@@ -9506,7 +9529,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interruption time][30]
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+ # UI name: [Average agent interruption time][31]
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  #
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  # AVG\_NON\_TALK\_TIME
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  #
@@ -9519,7 +9542,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average non-talk time][31]
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+ # UI name: [Average non-talk time][32]
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  #
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  # AVG\_QUEUE\_ANSWER\_TIME
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  #
@@ -9528,7 +9551,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average queue answer time][32]
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+ # UI name: [Average queue answer time][33]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9541,7 +9564,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
9544
- # UI name: [Average resolution time][33]
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+ # UI name: [Average resolution time][34]
9545
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  #
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  # AVG\_TALK\_TIME
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  #
@@ -9554,7 +9577,7 @@ module Aws::Connect
9554
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
9557
- # UI name: [Average talk time][34]
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+ # UI name: [Average talk time][35]
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  #
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  # AVG\_TALK\_TIME\_AGENT
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  #
@@ -9567,7 +9590,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
9570
- # UI name: [Average agent talk time][35]
9593
+ # UI name: [Average agent talk time][36]
9571
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  #
9572
9595
  # AVG\_TALK\_TIME\_CUSTOMER
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  #
@@ -9580,7 +9603,48 @@ module Aws::Connect
9580
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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9604
  # Q in Connect
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9605
  #
9583
- # UI name: [Average customer talk time][36]
9606
+ # UI name: [Average customer talk time][37]
9607
+ #
9608
+ # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
9609
+ #
9610
+ # : This metric is available only for contacts analyzed by outbound
9611
+ # campaigns analytics.
9612
+ #
9613
+ # Unit: Seconds
9614
+ #
9615
+ # Valid groupings and filters: Campaign
9616
+ #
9617
+ # UI name: [Average wait time after customer connection][38]
9618
+ #
9619
+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
9620
+ #
9621
+ # : This metric is available only for contacts analyzed by outbound
9622
+ # campaigns analytics.
9623
+ #
9624
+ # Unit: Count
9625
+ #
9626
+ # Valid groupings and filters: Campaign, Agent
9627
+ #
9628
+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9629
+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9630
+ # `GT` (for *Greater than*).
9631
+ #
9632
+ # UI name: [Campaign contacts abandoned after X][39]
9633
+ #
9634
+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
9635
+ #
9636
+ # : This metric is available only for contacts analyzed by outbound
9637
+ # campaigns analytics.
9638
+ #
9639
+ # Unit: Percent
9640
+ #
9641
+ # Valid groupings and filters: Campaign, Agent
9642
+ #
9643
+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9644
+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9645
+ # `GT` (for *Greater than*).
9646
+ #
9647
+ # UI name: [Campaign contacts abandoned after X rate][40]
9584
9648
  #
9585
9649
  # CASES\_CREATED
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  #
@@ -9590,7 +9654,7 @@ module Aws::Connect
9590
9654
  #
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9655
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9592
9656
  #
9593
- # UI name: [Cases created][37]
9657
+ # UI name: [Cases created][41]
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9658
  #
9595
9659
  # CONTACTS\_CREATED
9596
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  #
@@ -9601,7 +9665,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9603
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  #
9604
- # UI name: [Contacts created][38]
9668
+ # UI name: [Contacts created][42]
9605
9669
  #
9606
9670
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9607
9671
  #
@@ -9618,7 +9682,7 @@ module Aws::Connect
9618
9682
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
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9683
  # Q in Connect
9620
9684
  #
9621
- # UI name: [API contacts handled][39]
9685
+ # UI name: [API contacts handled][43]
9622
9686
  #
9623
9687
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9624
9688
  #
@@ -9633,7 +9697,7 @@ module Aws::Connect
9633
9697
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9634
9698
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
9635
9699
  #
9636
- # UI name: [Contacts handled (connected to agent timestamp)][40]
9700
+ # UI name: [Contacts handled (connected to agent timestamp)][44]
9637
9701
  #
9638
9702
  # CONTACTS\_HOLD\_ABANDONS
9639
9703
  #
@@ -9643,7 +9707,7 @@ module Aws::Connect
9643
9707
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9644
9708
  # Q in Connect
9645
9709
  #
9646
- # UI name: [Contacts hold disconnect][40]
9710
+ # UI name: [Contacts hold disconnect][44]
9647
9711
  #
9648
9712
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9649
9713
  #
@@ -9652,7 +9716,7 @@ module Aws::Connect
9652
9716
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9653
9717
  # Agent, Agent Hierarchy, Q in Connect
9654
9718
  #
9655
- # UI name: [Contacts hold agent disconnect][41]
9719
+ # UI name: [Contacts hold agent disconnect][45]
9656
9720
  #
9657
9721
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9658
9722
  #
@@ -9661,7 +9725,7 @@ module Aws::Connect
9661
9725
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9662
9726
  # Agent, Agent Hierarchy, Q in Connect
9663
9727
  #
9664
- # UI name: [Contacts hold customer disconnect][42]
9728
+ # UI name: [Contacts hold customer disconnect][46]
9665
9729
  #
9666
9730
  # CONTACTS\_PUT\_ON\_HOLD
9667
9731
  #
@@ -9670,7 +9734,7 @@ module Aws::Connect
9670
9734
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9671
9735
  # Agent, Agent Hierarchy, Q in Connect
9672
9736
  #
9673
- # UI name: [Contacts put on hold][42]
9737
+ # UI name: [Contacts put on hold][46]
9674
9738
  #
9675
9739
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9676
9740
  #
@@ -9679,7 +9743,7 @@ module Aws::Connect
9679
9743
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9680
9744
  # Agent, Agent Hierarchy, Q in Connect
9681
9745
  #
9682
- # UI name: [Contacts transferred out external][43]
9746
+ # UI name: [Contacts transferred out external][47]
9683
9747
  #
9684
9748
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9685
9749
  #
@@ -9688,7 +9752,7 @@ module Aws::Connect
9688
9752
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9689
9753
  # Agent, Agent Hierarchy, Q in Connect
9690
9754
  #
9691
- # UI name: [Contacts transferred out internal][44]
9755
+ # UI name: [Contacts transferred out internal][48]
9692
9756
  #
9693
9757
  # CONTACTS\_QUEUED
9694
9758
  #
@@ -9698,7 +9762,7 @@ module Aws::Connect
9698
9762
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9699
9763
  # Q in Connect
9700
9764
  #
9701
- # UI name: [Contacts queued][45]
9765
+ # UI name: [Contacts queued][49]
9702
9766
  #
9703
9767
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9704
9768
  #
@@ -9707,7 +9771,7 @@ module Aws::Connect
9707
9771
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9708
9772
  # Hierarchy, contact/segmentAttributes/connect:Subtype
9709
9773
  #
9710
- # UI name: [Contacts queued (enqueue timestamp)][46]
9774
+ # UI name: [Contacts queued (enqueue timestamp)][50]
9711
9775
  #
9712
9776
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9713
9777
  #
@@ -9720,7 +9784,7 @@ module Aws::Connect
9720
9784
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9721
9785
  # `LT` (for "Less than").
9722
9786
  #
9723
- # UI name: [Contacts removed from queue in X seconds][47]
9787
+ # UI name: [Contacts removed from queue in X seconds][51]
9724
9788
  #
9725
9789
  # CONTACTS\_RESOLVED\_IN\_X
9726
9790
  #
@@ -9733,7 +9797,7 @@ module Aws::Connect
9733
9797
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9734
9798
  # `LT` (for "Less than").
9735
9799
  #
9736
- # UI name: [Contacts resolved in X][48]
9800
+ # UI name: [Contacts resolved in X][52]
9737
9801
  #
9738
9802
  # CONTACTS\_TRANSFERRED\_OUT
9739
9803
  #
@@ -9743,7 +9807,7 @@ module Aws::Connect
9743
9807
  # Agent, Agent Hierarchy, Feature,
9744
9808
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9745
9809
  #
9746
- # UI name: [Contacts transferred out][49]
9810
+ # UI name: [Contacts transferred out][53]
9747
9811
  #
9748
9812
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9749
9813
  #
@@ -9757,7 +9821,7 @@ module Aws::Connect
9757
9821
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9758
9822
  # Q in Connect
9759
9823
  #
9760
- # UI name: [Contacts transferred out by agent][50]
9824
+ # UI name: [Contacts transferred out by agent][54]
9761
9825
  #
9762
9826
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9763
9827
  #
@@ -9767,7 +9831,7 @@ module Aws::Connect
9767
9831
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9768
9832
  # Q in Connect
9769
9833
  #
9770
- # UI name: [Contacts transferred out queue][50]
9834
+ # UI name: [Contacts transferred out queue][54]
9771
9835
  #
9772
9836
  # CURRENT\_CASES
9773
9837
  #
@@ -9777,7 +9841,43 @@ module Aws::Connect
9777
9841
  #
9778
9842
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9779
9843
  #
9780
- # UI name: [Current cases][51]
9844
+ # UI name: [Current cases][55]
9845
+ #
9846
+ # DELIVERY\_ATTEMPTS
9847
+ #
9848
+ # : This metric is available only for contacts analyzed by outbound
9849
+ # campaigns analytics.
9850
+ #
9851
+ # Unit: Count
9852
+ #
9853
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9854
+ # `DISCONNECT_REASON`
9855
+ #
9856
+ # Valid groupings and filters: Campaign, Agent, Queue, Routing
9857
+ # Profile, Answering Machine Detection Status, Disconnect Reason
9858
+ #
9859
+ # UI name: [Delivery attempts][56]
9860
+ #
9861
+ # DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
9862
+ #
9863
+ # : This metric is available only for contacts analyzed by outbound
9864
+ # campaigns analytics, and with the answering machine detection
9865
+ # enabled.
9866
+ #
9867
+ # Unit: Percent
9868
+ #
9869
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9870
+ # `DISCONNECT_REASON`
9871
+ #
9872
+ # Valid groupings and filters: Campaign, Agent, Answering Machine
9873
+ # Detection Status, Disconnect Reason
9874
+ #
9875
+ # <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
9876
+ # filters but not valid groupings.
9877
+ #
9878
+ # </note>
9879
+ #
9880
+ # UI name: [Delivery attempt disposition rate][57]
9781
9881
  #
9782
9882
  # FLOWS\_OUTCOME
9783
9883
  #
@@ -9789,7 +9889,7 @@ module Aws::Connect
9789
9889
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9790
9890
  # published timestamp
9791
9891
  #
9792
- # UI name: [Flows outcome][52]
9892
+ # UI name: [Flows outcome][58]
9793
9893
  #
9794
9894
  # FLOWS\_STARTED
9795
9895
  #
@@ -9800,7 +9900,19 @@ module Aws::Connect
9800
9900
  # resource ID, Flows resource ID, Initiation method, Resource
9801
9901
  # published timestamp
9802
9902
  #
9803
- # UI name: [Flows started][53]
9903
+ # UI name: [Flows started][59]
9904
+ #
9905
+ # HUMAN\_ANSWERED\_CALLS
9906
+ #
9907
+ # : This metric is available only for contacts analyzed by outbound
9908
+ # campaigns analytics, and with the answering machine detection
9909
+ # enabled.
9910
+ #
9911
+ # Unit: Count
9912
+ #
9913
+ # Valid groupings and filters: Campaign, Agent
9914
+ #
9915
+ # UI name: [Human answered][60]
9804
9916
  #
9805
9917
  # MAX\_FLOW\_TIME
9806
9918
  #
@@ -9812,7 +9924,7 @@ module Aws::Connect
9812
9924
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9813
9925
  # published timestamp
9814
9926
  #
9815
- # UI name: [Maximum flow time][54]
9927
+ # UI name: [Maximum flow time][61]
9816
9928
  #
9817
9929
  # MAX\_QUEUED\_TIME
9818
9930
  #
@@ -9822,7 +9934,7 @@ module Aws::Connect
9822
9934
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9823
9935
  # Q in Connect
9824
9936
  #
9825
- # UI name: [Maximum queued time][55]
9937
+ # UI name: [Maximum queued time][62]
9826
9938
  #
9827
9939
  # MIN\_FLOW\_TIME
9828
9940
  #
@@ -9834,7 +9946,7 @@ module Aws::Connect
9834
9946
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9835
9947
  # published timestamp
9836
9948
  #
9837
- # UI name: [Minimum flow time][56]
9949
+ # UI name: [Minimum flow time][63]
9838
9950
  #
9839
9951
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9840
9952
  #
@@ -9844,7 +9956,7 @@ module Aws::Connect
9844
9956
  #
9845
9957
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9846
9958
  #
9847
- # UI name: [Cases resolved on first contact][57]
9959
+ # UI name: [Cases resolved on first contact][64]
9848
9960
  #
9849
9961
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9850
9962
  #
@@ -9876,7 +9988,7 @@ module Aws::Connect
9876
9988
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9877
9989
  # published timestamp
9878
9990
  #
9879
- # UI name: [Flows outcome percentage][58].
9991
+ # UI name: [Flows outcome percentage][65].
9880
9992
  #
9881
9993
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9882
9994
  #
@@ -9893,7 +10005,7 @@ module Aws::Connect
9893
10005
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9894
10006
  # Q in Connect
9895
10007
  #
9896
- # UI name: [Non-talk time percent][59]
10008
+ # UI name: [Non-talk time percent][66]
9897
10009
  #
9898
10010
  # PERCENT\_TALK\_TIME
9899
10011
  #
@@ -9906,7 +10018,7 @@ module Aws::Connect
9906
10018
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9907
10019
  # Q in Connect
9908
10020
  #
9909
- # UI name: [Talk time percent][60]
10021
+ # UI name: [Talk time percent][67]
9910
10022
  #
9911
10023
  # PERCENT\_TALK\_TIME\_AGENT
9912
10024
  #
@@ -9919,7 +10031,7 @@ module Aws::Connect
9919
10031
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9920
10032
  # Q in Connect
9921
10033
  #
9922
- # UI name: [Agent talk time percent][61]
10034
+ # UI name: [Agent talk time percent][68]
9923
10035
  #
9924
10036
  # PERCENT\_TALK\_TIME\_CUSTOMER
9925
10037
  #
@@ -9932,7 +10044,7 @@ module Aws::Connect
9932
10044
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9933
10045
  # Q in Connect
9934
10046
  #
9935
- # UI name: [Customer talk time percent][62]
10047
+ # UI name: [Customer talk time percent][69]
9936
10048
  #
9937
10049
  # REOPENED\_CASE\_ACTIONS
9938
10050
  #
@@ -9942,7 +10054,7 @@ module Aws::Connect
9942
10054
  #
9943
10055
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9944
10056
  #
9945
- # UI name: [Cases reopened][63]
10057
+ # UI name: [Cases reopened][70]
9946
10058
  #
9947
10059
  # RESOLVED\_CASE\_ACTIONS
9948
10060
  #
@@ -9952,7 +10064,7 @@ module Aws::Connect
9952
10064
  #
9953
10065
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9954
10066
  #
9955
- # UI name: [Cases resolved][64]
10067
+ # UI name: [Cases resolved][71]
9956
10068
  #
9957
10069
  # SERVICE\_LEVEL
9958
10070
  #
@@ -9967,7 +10079,7 @@ module Aws::Connect
9967
10079
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9968
10080
  # `LT` (for "Less than").
9969
10081
  #
9970
- # UI name: [Service level X][65]
10082
+ # UI name: [Service level X][72]
9971
10083
  #
9972
10084
  # STEP\_CONTACTS\_QUEUED
9973
10085
  #
@@ -9985,7 +10097,7 @@ module Aws::Connect
9985
10097
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9986
10098
  # Agent, Agent Hierarchy, Q in Connect
9987
10099
  #
9988
- # UI name: [After contact work time][66]
10100
+ # UI name: [After contact work time][73]
9989
10101
  #
9990
10102
  # SUM\_CONNECTING\_TIME\_AGENT
9991
10103
  #
@@ -9998,7 +10110,7 @@ module Aws::Connect
9998
10110
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9999
10111
  # Agent, Agent Hierarchy
10000
10112
  #
10001
- # UI name: [Agent API connecting time][67]
10113
+ # UI name: [Agent API connecting time][74]
10002
10114
  #
10003
10115
  # <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
10004
10116
  # this metric.
@@ -10020,7 +10132,7 @@ module Aws::Connect
10020
10132
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10021
10133
  # RoutingStepExpression, Q in Connect
10022
10134
  #
10023
- # UI name: [Contact abandoned][68]
10135
+ # UI name: [Contact abandoned][75]
10024
10136
  #
10025
10137
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10026
10138
  #
@@ -10033,7 +10145,7 @@ module Aws::Connect
10033
10145
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10034
10146
  # `LT` (for "Less than").
10035
10147
  #
10036
- # UI name: [Contacts abandoned in X seconds][69]
10148
+ # UI name: [Contacts abandoned in X seconds][76]
10037
10149
  #
10038
10150
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10039
10151
  #
@@ -10046,7 +10158,7 @@ module Aws::Connect
10046
10158
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10047
10159
  # `LT` (for "Less than").
10048
10160
  #
10049
- # UI name: [Contacts answered in X seconds][70]
10161
+ # UI name: [Contacts answered in X seconds][77]
10050
10162
  #
10051
10163
  # SUM\_CONTACT\_FLOW\_TIME
10052
10164
  #
@@ -10055,7 +10167,7 @@ module Aws::Connect
10055
10167
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10056
10168
  # Agent, Agent Hierarchy, Q in Connect
10057
10169
  #
10058
- # UI name: [Contact flow time][71]
10170
+ # UI name: [Contact flow time][78]
10059
10171
  #
10060
10172
  # SUM\_CONTACT\_TIME\_AGENT
10061
10173
  #
@@ -10064,7 +10176,7 @@ module Aws::Connect
10064
10176
  # Valid groupings and filters: Routing Profile, Agent, Agent
10065
10177
  # Hierarchy
10066
10178
  #
10067
- # UI name: [Agent on contact time][72]
10179
+ # UI name: [Agent on contact time][79]
10068
10180
  #
10069
10181
  # SUM\_CONTACTS\_DISCONNECTED
10070
10182
  #
@@ -10076,7 +10188,7 @@ module Aws::Connect
10076
10188
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10077
10189
  # Q in Connect
10078
10190
  #
10079
- # UI name: [Contact disconnected][73]
10191
+ # UI name: [Contact disconnected][80]
10080
10192
  #
10081
10193
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10082
10194
  #
@@ -10085,7 +10197,7 @@ module Aws::Connect
10085
10197
  # Valid groupings and filters: Routing Profile, Agent, Agent
10086
10198
  # Hierarchy
10087
10199
  #
10088
- # UI name: [Error status time][74]
10200
+ # UI name: [Error status time][81]
10089
10201
  #
10090
10202
  # SUM\_HANDLE\_TIME
10091
10203
  #
@@ -10094,7 +10206,7 @@ module Aws::Connect
10094
10206
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10095
10207
  # Agent, Agent Hierarchy, Q in Connect
10096
10208
  #
10097
- # UI name: [Contact handle time][75]
10209
+ # UI name: [Contact handle time][82]
10098
10210
  #
10099
10211
  # SUM\_HOLD\_TIME
10100
10212
  #
@@ -10103,7 +10215,7 @@ module Aws::Connect
10103
10215
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10104
10216
  # Agent, Agent Hierarchy, Q in Connect
10105
10217
  #
10106
- # UI name: [Customer hold time][76]
10218
+ # UI name: [Customer hold time][83]
10107
10219
  #
10108
10220
  # SUM\_IDLE\_TIME\_AGENT
10109
10221
  #
@@ -10112,7 +10224,7 @@ module Aws::Connect
10112
10224
  # Valid groupings and filters: Routing Profile, Agent, Agent
10113
10225
  # Hierarchy
10114
10226
  #
10115
- # UI name: [Agent idle time][77]
10227
+ # UI name: [Agent idle time][84]
10116
10228
  #
10117
10229
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
10118
10230
  #
@@ -10121,7 +10233,7 @@ module Aws::Connect
10121
10233
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10122
10234
  # Agent, Agent Hierarchy, Q in Connect
10123
10235
  #
10124
- # UI name: [Agent interaction and hold time][78]
10236
+ # UI name: [Agent interaction and hold time][85]
10125
10237
  #
10126
10238
  # SUM\_INTERACTION\_TIME
10127
10239
  #
@@ -10130,7 +10242,7 @@ module Aws::Connect
10130
10242
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10131
10243
  # Agent, Agent Hierarchy
10132
10244
  #
10133
- # UI name: [Agent interaction time][79]
10245
+ # UI name: [Agent interaction time][86]
10134
10246
  #
10135
10247
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
10136
10248
  #
@@ -10139,7 +10251,7 @@ module Aws::Connect
10139
10251
  # Valid groupings and filters: Routing Profile, Agent, Agent
10140
10252
  # Hierarchy
10141
10253
  #
10142
- # UI name: [Non-Productive Time][80]
10254
+ # UI name: [Non-Productive Time][87]
10143
10255
  #
10144
10256
  # SUM\_ONLINE\_TIME\_AGENT
10145
10257
  #
@@ -10148,7 +10260,7 @@ module Aws::Connect
10148
10260
  # Valid groupings and filters: Routing Profile, Agent, Agent
10149
10261
  # Hierarchy
10150
10262
  #
10151
- # UI name: [Online time][81]
10263
+ # UI name: [Online time][88]
10152
10264
  #
10153
10265
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
10154
10266
  #
@@ -10157,7 +10269,7 @@ module Aws::Connect
10157
10269
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10158
10270
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10159
10271
  #
10160
- # UI name: [Callback attempts][82]
10272
+ # UI name: [Callback attempts][89]
10161
10273
  #
10162
10274
  #
10163
10275
  #
@@ -10181,68 +10293,75 @@ module Aws::Connect
10181
10293
  # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
10182
10294
  # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
10183
10295
  # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
10184
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
10185
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
10186
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
10187
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
10188
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
10189
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
10190
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
10191
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
10192
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
10193
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
10194
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
10195
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
10196
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
10197
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
10198
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
10199
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
10200
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
10201
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10202
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10203
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10204
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10205
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10206
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10207
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10208
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10209
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10210
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10211
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10212
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10213
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10214
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10215
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10216
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10217
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10218
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10219
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10220
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10221
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10222
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10223
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10224
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10225
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10226
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10227
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10228
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10229
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10230
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10231
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10232
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10233
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10234
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10235
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10236
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10237
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10238
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10239
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10240
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10241
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10242
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10243
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10244
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10245
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10296
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
10297
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
10298
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
10299
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
10300
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
10301
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
10302
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
10303
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
10304
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
10305
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
10306
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
10307
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
10308
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
10309
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
10310
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
10311
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
10312
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
10313
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
10314
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
10315
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
10316
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10317
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10318
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10319
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10320
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10321
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10322
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10323
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10324
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10325
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10326
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10327
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10328
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10329
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10330
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10331
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10332
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10333
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10334
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10335
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10336
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10337
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10338
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10339
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10340
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10341
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10342
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10343
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10344
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10345
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10346
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10347
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10348
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10349
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10350
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10351
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10352
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10353
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10354
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10355
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10356
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10357
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10358
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10359
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10360
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10361
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10362
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10363
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10364
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10246
10365
  # @return [Array<Types::MetricV2>]
10247
10366
  #
10248
10367
  # @!attribute [rw] next_token
@@ -16051,6 +16170,53 @@ module Aws::Connect
16051
16170
  include Aws::Structure
16052
16171
  end
16053
16172
 
16173
+ # Information about the post-contact summary for a real-time contact
16174
+ # segment.
16175
+ #
16176
+ # @!attribute [rw] content
16177
+ # The content of the summary.
16178
+ # @return [String]
16179
+ #
16180
+ # @!attribute [rw] status
16181
+ # Whether the summary was successfully COMPLETED or FAILED to be
16182
+ # generated.
16183
+ # @return [String]
16184
+ #
16185
+ # @!attribute [rw] failure_code
16186
+ # If the summary failed to be generated, one of the following failure
16187
+ # codes occurs:
16188
+ #
16189
+ # * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
16190
+ # your service quota.
16191
+ #
16192
+ # * `INSUFFICIENT_CONVERSATION_CONTENT`: The conversation needs to
16193
+ # have at least one turn from both the participants in order to
16194
+ # generate the summary.
16195
+ #
16196
+ # * `FAILED_SAFETY_GUIDELINES`: The generated summary cannot be
16197
+ # provided because it failed to meet system safety guidelines.
16198
+ #
16199
+ # * `INVALID_ANALYSIS_CONFIGURATION`: This code occurs when, for
16200
+ # example, you're using a [language][1] that isn't supported by
16201
+ # generative AI-powered post-contact summaries.
16202
+ #
16203
+ # * `INTERNAL_ERROR`: Internal system error.
16204
+ #
16205
+ #
16206
+ #
16207
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages.html#supported-languages-contact-lens
16208
+ # @return [String]
16209
+ #
16210
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentPostContactSummary AWS API Documentation
16211
+ #
16212
+ class RealTimeContactAnalysisSegmentPostContactSummary < Struct.new(
16213
+ :content,
16214
+ :status,
16215
+ :failure_code)
16216
+ SENSITIVE = []
16217
+ include Aws::Structure
16218
+ end
16219
+
16054
16220
  # The analyzed transcript segment.
16055
16221
  #
16056
16222
  # @!attribute [rw] id
@@ -16228,6 +16394,10 @@ module Aws::Connect
16228
16394
  # The analyzed attachments.
16229
16395
  # @return [Types::RealTimeContactAnalysisSegmentAttachments]
16230
16396
  #
16397
+ # @!attribute [rw] post_contact_summary
16398
+ # Information about the post-contact summary.
16399
+ # @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
16400
+ #
16231
16401
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
16232
16402
  #
16233
16403
  class RealtimeContactAnalysisSegment < Struct.new(
@@ -16236,6 +16406,7 @@ module Aws::Connect
16236
16406
  :issues,
16237
16407
  :event,
16238
16408
  :attachments,
16409
+ :post_contact_summary,
16239
16410
  :unknown)
16240
16411
  SENSITIVE = []
16241
16412
  include Aws::Structure
@@ -16246,6 +16417,7 @@ module Aws::Connect
16246
16417
  class Issues < RealtimeContactAnalysisSegment; end
16247
16418
  class Event < RealtimeContactAnalysisSegment; end
16248
16419
  class Attachments < RealtimeContactAnalysisSegment; end
16420
+ class PostContactSummary < RealtimeContactAnalysisSegment; end
16249
16421
  class Unknown < RealtimeContactAnalysisSegment; end
16250
16422
  end
16251
16423
 
@@ -20281,8 +20453,8 @@ module Aws::Connect
20281
20453
  # Contains information about the threshold for service level metrics.
20282
20454
  #
20283
20455
  # @!attribute [rw] comparison
20284
- # The type of comparison. Only "less than" (LT) comparisons are
20285
- # supported.
20456
+ # The type of comparison. Only "less than" (LT) and "greater than"
20457
+ # (GT) comparisons are supported.
20286
20458
  # @return [String]
20287
20459
  #
20288
20460
  # @!attribute [rw] threshold_value