aws-sdk-connect 1.168.0 → 1.169.0
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- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +260 -139
- data/lib/aws-sdk-connect/client_api.rb +11 -0
- data/lib/aws-sdk-connect/types.rb +310 -138
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +1 -1
- data/sig/types.rbs +11 -1
- metadata +2 -2
@@ -9086,6 +9086,8 @@ module Aws::Connect
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#
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# * Agents
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#
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# * Campaigns
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#
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# * Channels
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#
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# * Feature
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@@ -9101,6 +9103,9 @@ module Aws::Connect
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# At least one filter must be passed from queues, routing profiles,
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# agents, or user hierarchy groups.
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#
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# For metrics for outbound campaigns analytics, you can also use
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# campaigns to satisfy at least one filter requirement.
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#
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# To filter by phone number, see [Create a historical metrics
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# report][1] in the *Amazon Connect Administrator Guide*.
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#
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@@ -9110,10 +9115,11 @@ module Aws::Connect
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# single request. Valid filter keys: `AGENT` \|
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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-
# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `
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# `
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# `
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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# `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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# `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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@@ -9150,9 +9156,13 @@ module Aws::Connect
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#
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# This filter is available only for contact record-driven metrics.
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#
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# [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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# filter key.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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# [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
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# @return [Array<Types::FilterV2>]
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#
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# @!attribute [rw] groupings
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@@ -9166,12 +9176,13 @@ module Aws::Connect
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# Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `
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# \| `
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# \| `
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# `
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# `ROUTING_STEP_EXPRESSION`
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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# \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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# `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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# @return [Array<String>]
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#
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# @!attribute [rw] metrics
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@@ -9380,6 +9391,18 @@ module Aws::Connect
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#
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# UI name: [Average conversation duration][20]
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#
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# AVG\_DIALS\_PER\_MINUTE
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#
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# : This metric is available only for contacts analyzed by outbound
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# campaigns analytics.
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#
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# Unit: Count
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#
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# Valid groupings and filters: Campaign, Agent, Queue, Routing
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# Profile
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#
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# UI name: [Average dials per minute][21]
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#
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# AVG\_FLOW\_TIME
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#
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# : Unit: Seconds
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@@ -9390,7 +9413,7 @@ module Aws::Connect
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# Flows outcome type, Flows resource ID, Initiation method, Resource
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# published timestamp
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#
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# UI name: [Average flow time][
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# UI name: [Average flow time][22]
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#
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# AVG\_GREETING\_TIME\_AGENT
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#
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@@ -9403,7 +9426,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent greeting time][
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# UI name: [Average agent greeting time][23]
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#
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# AVG\_HANDLE\_TIME
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
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#
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# UI name: [Average handle time][
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# UI name: [Average handle time][24]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average customer hold time][
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# UI name: [Average customer hold time][25]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9441,7 +9464,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average customer hold time all contacts][
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# UI name: [Average customer hold time all contacts][26]
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#
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# AVG\_HOLDS
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#
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@@ -9451,7 +9474,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average holds][
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# UI name: [Average holds][27]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9465,7 +9488,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent interaction and customer hold time][
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# UI name: [Average agent interaction and customer hold time][28]
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#
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# AVG\_INTERACTION\_TIME
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#
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@@ -9476,7 +9499,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average agent interaction time][
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# UI name: [Average agent interaction time][29]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9493,7 +9516,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent interruptions][
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# UI name: [Average agent interruptions][30]
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#
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# AVG\_INTERRUPTION\_TIME\_AGENT
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#
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@@ -9506,7 +9529,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent interruption time][
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# UI name: [Average agent interruption time][31]
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#
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# AVG\_NON\_TALK\_TIME
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#
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average non-talk time][
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# UI name: [Average non-talk time][32]
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#
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# AVG\_QUEUE\_ANSWER\_TIME
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#
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@@ -9528,7 +9551,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average queue answer time][
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# UI name: [Average queue answer time][33]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9541,7 +9564,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average resolution time][
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# UI name: [Average resolution time][34]
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#
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# AVG\_TALK\_TIME
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#
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@@ -9554,7 +9577,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average talk time][
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# UI name: [Average talk time][35]
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#
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# AVG\_TALK\_TIME\_AGENT
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#
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@@ -9567,7 +9590,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent talk time][
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# UI name: [Average agent talk time][36]
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#
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# AVG\_TALK\_TIME\_CUSTOMER
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#
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@@ -9580,7 +9603,48 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average customer talk time][
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# UI name: [Average customer talk time][37]
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#
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# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
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#
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# : This metric is available only for contacts analyzed by outbound
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# campaigns analytics.
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#
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# Unit: Seconds
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#
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# Valid groupings and filters: Campaign
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#
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# UI name: [Average wait time after customer connection][38]
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#
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
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#
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# : This metric is available only for contacts analyzed by outbound
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# campaigns analytics.
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#
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# Unit: Count
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#
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# Valid groupings and filters: Campaign, Agent
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#
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
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# `GT` (for *Greater than*).
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#
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# UI name: [Campaign contacts abandoned after X][39]
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#
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
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#
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# : This metric is available only for contacts analyzed by outbound
|
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# campaigns analytics.
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#
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# Unit: Percent
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#
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# Valid groupings and filters: Campaign, Agent
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#
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
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# `GT` (for *Greater than*).
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#
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# UI name: [Campaign contacts abandoned after X rate][40]
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#
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# CASES\_CREATED
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#
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@@ -9590,7 +9654,7 @@ module Aws::Connect
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Cases created][
|
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# UI name: [Cases created][41]
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#
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# CONTACTS\_CREATED
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#
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@@ -9601,7 +9665,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts created][
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# UI name: [Contacts created][42]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9618,7 +9682,7 @@ module Aws::Connect
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# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
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# Q in Connect
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#
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# UI name: [API contacts handled][
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# UI name: [API contacts handled][43]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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@@ -9633,7 +9697,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Agent, Agent
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# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts handled (connected to agent timestamp)][
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# UI name: [Contacts handled (connected to agent timestamp)][44]
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#
|
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# CONTACTS\_HOLD\_ABANDONS
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#
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@@ -9643,7 +9707,7 @@ module Aws::Connect
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Contacts hold disconnect][
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# UI name: [Contacts hold disconnect][44]
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#
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# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
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#
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@@ -9652,7 +9716,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts hold agent disconnect][
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# UI name: [Contacts hold agent disconnect][45]
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#
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# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
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#
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@@ -9661,7 +9725,7 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Q in Connect
|
9663
9727
|
#
|
9664
|
-
# UI name: [Contacts hold customer disconnect][
|
9728
|
+
# UI name: [Contacts hold customer disconnect][46]
|
9665
9729
|
#
|
9666
9730
|
# CONTACTS\_PUT\_ON\_HOLD
|
9667
9731
|
#
|
@@ -9670,7 +9734,7 @@ module Aws::Connect
|
|
9670
9734
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9671
9735
|
# Agent, Agent Hierarchy, Q in Connect
|
9672
9736
|
#
|
9673
|
-
# UI name: [Contacts put on hold][
|
9737
|
+
# UI name: [Contacts put on hold][46]
|
9674
9738
|
#
|
9675
9739
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
9676
9740
|
#
|
@@ -9679,7 +9743,7 @@ module Aws::Connect
|
|
9679
9743
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9680
9744
|
# Agent, Agent Hierarchy, Q in Connect
|
9681
9745
|
#
|
9682
|
-
# UI name: [Contacts transferred out external][
|
9746
|
+
# UI name: [Contacts transferred out external][47]
|
9683
9747
|
#
|
9684
9748
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
9685
9749
|
#
|
@@ -9688,7 +9752,7 @@ module Aws::Connect
|
|
9688
9752
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9689
9753
|
# Agent, Agent Hierarchy, Q in Connect
|
9690
9754
|
#
|
9691
|
-
# UI name: [Contacts transferred out internal][
|
9755
|
+
# UI name: [Contacts transferred out internal][48]
|
9692
9756
|
#
|
9693
9757
|
# CONTACTS\_QUEUED
|
9694
9758
|
#
|
@@ -9698,7 +9762,7 @@ module Aws::Connect
|
|
9698
9762
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9699
9763
|
# Q in Connect
|
9700
9764
|
#
|
9701
|
-
# UI name: [Contacts queued][
|
9765
|
+
# UI name: [Contacts queued][49]
|
9702
9766
|
#
|
9703
9767
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
9704
9768
|
#
|
@@ -9707,7 +9771,7 @@ module Aws::Connect
|
|
9707
9771
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9708
9772
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
9709
9773
|
#
|
9710
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
9774
|
+
# UI name: [Contacts queued (enqueue timestamp)][50]
|
9711
9775
|
#
|
9712
9776
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
9713
9777
|
#
|
@@ -9720,7 +9784,7 @@ module Aws::Connect
|
|
9720
9784
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9721
9785
|
# `LT` (for "Less than").
|
9722
9786
|
#
|
9723
|
-
# UI name: [Contacts removed from queue in X seconds][
|
9787
|
+
# UI name: [Contacts removed from queue in X seconds][51]
|
9724
9788
|
#
|
9725
9789
|
# CONTACTS\_RESOLVED\_IN\_X
|
9726
9790
|
#
|
@@ -9733,7 +9797,7 @@ module Aws::Connect
|
|
9733
9797
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9734
9798
|
# `LT` (for "Less than").
|
9735
9799
|
#
|
9736
|
-
# UI name: [Contacts resolved in X][
|
9800
|
+
# UI name: [Contacts resolved in X][52]
|
9737
9801
|
#
|
9738
9802
|
# CONTACTS\_TRANSFERRED\_OUT
|
9739
9803
|
#
|
@@ -9743,7 +9807,7 @@ module Aws::Connect
|
|
9743
9807
|
# Agent, Agent Hierarchy, Feature,
|
9744
9808
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9745
9809
|
#
|
9746
|
-
# UI name: [Contacts transferred out][
|
9810
|
+
# UI name: [Contacts transferred out][53]
|
9747
9811
|
#
|
9748
9812
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9749
9813
|
#
|
@@ -9757,7 +9821,7 @@ module Aws::Connect
|
|
9757
9821
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9758
9822
|
# Q in Connect
|
9759
9823
|
#
|
9760
|
-
# UI name: [Contacts transferred out by agent][
|
9824
|
+
# UI name: [Contacts transferred out by agent][54]
|
9761
9825
|
#
|
9762
9826
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
9763
9827
|
#
|
@@ -9767,7 +9831,7 @@ module Aws::Connect
|
|
9767
9831
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9768
9832
|
# Q in Connect
|
9769
9833
|
#
|
9770
|
-
# UI name: [Contacts transferred out queue][
|
9834
|
+
# UI name: [Contacts transferred out queue][54]
|
9771
9835
|
#
|
9772
9836
|
# CURRENT\_CASES
|
9773
9837
|
#
|
@@ -9777,7 +9841,43 @@ module Aws::Connect
|
|
9777
9841
|
#
|
9778
9842
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9779
9843
|
#
|
9780
|
-
# UI name: [Current cases][
|
9844
|
+
# UI name: [Current cases][55]
|
9845
|
+
#
|
9846
|
+
# DELIVERY\_ATTEMPTS
|
9847
|
+
#
|
9848
|
+
# : This metric is available only for contacts analyzed by outbound
|
9849
|
+
# campaigns analytics.
|
9850
|
+
#
|
9851
|
+
# Unit: Count
|
9852
|
+
#
|
9853
|
+
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9854
|
+
# `DISCONNECT_REASON`
|
9855
|
+
#
|
9856
|
+
# Valid groupings and filters: Campaign, Agent, Queue, Routing
|
9857
|
+
# Profile, Answering Machine Detection Status, Disconnect Reason
|
9858
|
+
#
|
9859
|
+
# UI name: [Delivery attempts][56]
|
9860
|
+
#
|
9861
|
+
# DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
|
9862
|
+
#
|
9863
|
+
# : This metric is available only for contacts analyzed by outbound
|
9864
|
+
# campaigns analytics, and with the answering machine detection
|
9865
|
+
# enabled.
|
9866
|
+
#
|
9867
|
+
# Unit: Percent
|
9868
|
+
#
|
9869
|
+
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9870
|
+
# `DISCONNECT_REASON`
|
9871
|
+
#
|
9872
|
+
# Valid groupings and filters: Campaign, Agent, Answering Machine
|
9873
|
+
# Detection Status, Disconnect Reason
|
9874
|
+
#
|
9875
|
+
# <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
|
9876
|
+
# filters but not valid groupings.
|
9877
|
+
#
|
9878
|
+
# </note>
|
9879
|
+
#
|
9880
|
+
# UI name: [Delivery attempt disposition rate][57]
|
9781
9881
|
#
|
9782
9882
|
# FLOWS\_OUTCOME
|
9783
9883
|
#
|
@@ -9789,7 +9889,7 @@ module Aws::Connect
|
|
9789
9889
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9790
9890
|
# published timestamp
|
9791
9891
|
#
|
9792
|
-
# UI name: [Flows outcome][
|
9892
|
+
# UI name: [Flows outcome][58]
|
9793
9893
|
#
|
9794
9894
|
# FLOWS\_STARTED
|
9795
9895
|
#
|
@@ -9800,7 +9900,19 @@ module Aws::Connect
|
|
9800
9900
|
# resource ID, Flows resource ID, Initiation method, Resource
|
9801
9901
|
# published timestamp
|
9802
9902
|
#
|
9803
|
-
# UI name: [Flows started][
|
9903
|
+
# UI name: [Flows started][59]
|
9904
|
+
#
|
9905
|
+
# HUMAN\_ANSWERED\_CALLS
|
9906
|
+
#
|
9907
|
+
# : This metric is available only for contacts analyzed by outbound
|
9908
|
+
# campaigns analytics, and with the answering machine detection
|
9909
|
+
# enabled.
|
9910
|
+
#
|
9911
|
+
# Unit: Count
|
9912
|
+
#
|
9913
|
+
# Valid groupings and filters: Campaign, Agent
|
9914
|
+
#
|
9915
|
+
# UI name: [Human answered][60]
|
9804
9916
|
#
|
9805
9917
|
# MAX\_FLOW\_TIME
|
9806
9918
|
#
|
@@ -9812,7 +9924,7 @@ module Aws::Connect
|
|
9812
9924
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9813
9925
|
# published timestamp
|
9814
9926
|
#
|
9815
|
-
# UI name: [Maximum flow time][
|
9927
|
+
# UI name: [Maximum flow time][61]
|
9816
9928
|
#
|
9817
9929
|
# MAX\_QUEUED\_TIME
|
9818
9930
|
#
|
@@ -9822,7 +9934,7 @@ module Aws::Connect
|
|
9822
9934
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9823
9935
|
# Q in Connect
|
9824
9936
|
#
|
9825
|
-
# UI name: [Maximum queued time][
|
9937
|
+
# UI name: [Maximum queued time][62]
|
9826
9938
|
#
|
9827
9939
|
# MIN\_FLOW\_TIME
|
9828
9940
|
#
|
@@ -9834,7 +9946,7 @@ module Aws::Connect
|
|
9834
9946
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9835
9947
|
# published timestamp
|
9836
9948
|
#
|
9837
|
-
# UI name: [Minimum flow time][
|
9949
|
+
# UI name: [Minimum flow time][63]
|
9838
9950
|
#
|
9839
9951
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
9840
9952
|
#
|
@@ -9844,7 +9956,7 @@ module Aws::Connect
|
|
9844
9956
|
#
|
9845
9957
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9846
9958
|
#
|
9847
|
-
# UI name: [Cases resolved on first contact][
|
9959
|
+
# UI name: [Cases resolved on first contact][64]
|
9848
9960
|
#
|
9849
9961
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
9850
9962
|
#
|
@@ -9876,7 +9988,7 @@ module Aws::Connect
|
|
9876
9988
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9877
9989
|
# published timestamp
|
9878
9990
|
#
|
9879
|
-
# UI name: [Flows outcome percentage][
|
9991
|
+
# UI name: [Flows outcome percentage][65].
|
9880
9992
|
#
|
9881
9993
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
9882
9994
|
#
|
@@ -9893,7 +10005,7 @@ module Aws::Connect
|
|
9893
10005
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9894
10006
|
# Q in Connect
|
9895
10007
|
#
|
9896
|
-
# UI name: [Non-talk time percent][
|
10008
|
+
# UI name: [Non-talk time percent][66]
|
9897
10009
|
#
|
9898
10010
|
# PERCENT\_TALK\_TIME
|
9899
10011
|
#
|
@@ -9906,7 +10018,7 @@ module Aws::Connect
|
|
9906
10018
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9907
10019
|
# Q in Connect
|
9908
10020
|
#
|
9909
|
-
# UI name: [Talk time percent][
|
10021
|
+
# UI name: [Talk time percent][67]
|
9910
10022
|
#
|
9911
10023
|
# PERCENT\_TALK\_TIME\_AGENT
|
9912
10024
|
#
|
@@ -9919,7 +10031,7 @@ module Aws::Connect
|
|
9919
10031
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9920
10032
|
# Q in Connect
|
9921
10033
|
#
|
9922
|
-
# UI name: [Agent talk time percent][
|
10034
|
+
# UI name: [Agent talk time percent][68]
|
9923
10035
|
#
|
9924
10036
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
9925
10037
|
#
|
@@ -9932,7 +10044,7 @@ module Aws::Connect
|
|
9932
10044
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9933
10045
|
# Q in Connect
|
9934
10046
|
#
|
9935
|
-
# UI name: [Customer talk time percent][
|
10047
|
+
# UI name: [Customer talk time percent][69]
|
9936
10048
|
#
|
9937
10049
|
# REOPENED\_CASE\_ACTIONS
|
9938
10050
|
#
|
@@ -9942,7 +10054,7 @@ module Aws::Connect
|
|
9942
10054
|
#
|
9943
10055
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9944
10056
|
#
|
9945
|
-
# UI name: [Cases reopened][
|
10057
|
+
# UI name: [Cases reopened][70]
|
9946
10058
|
#
|
9947
10059
|
# RESOLVED\_CASE\_ACTIONS
|
9948
10060
|
#
|
@@ -9952,7 +10064,7 @@ module Aws::Connect
|
|
9952
10064
|
#
|
9953
10065
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9954
10066
|
#
|
9955
|
-
# UI name: [Cases resolved][
|
10067
|
+
# UI name: [Cases resolved][71]
|
9956
10068
|
#
|
9957
10069
|
# SERVICE\_LEVEL
|
9958
10070
|
#
|
@@ -9967,7 +10079,7 @@ module Aws::Connect
|
|
9967
10079
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9968
10080
|
# `LT` (for "Less than").
|
9969
10081
|
#
|
9970
|
-
# UI name: [Service level X][
|
10082
|
+
# UI name: [Service level X][72]
|
9971
10083
|
#
|
9972
10084
|
# STEP\_CONTACTS\_QUEUED
|
9973
10085
|
#
|
@@ -9985,7 +10097,7 @@ module Aws::Connect
|
|
9985
10097
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9986
10098
|
# Agent, Agent Hierarchy, Q in Connect
|
9987
10099
|
#
|
9988
|
-
# UI name: [After contact work time][
|
10100
|
+
# UI name: [After contact work time][73]
|
9989
10101
|
#
|
9990
10102
|
# SUM\_CONNECTING\_TIME\_AGENT
|
9991
10103
|
#
|
@@ -9998,7 +10110,7 @@ module Aws::Connect
|
|
9998
10110
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9999
10111
|
# Agent, Agent Hierarchy
|
10000
10112
|
#
|
10001
|
-
# UI name: [Agent API connecting time][
|
10113
|
+
# UI name: [Agent API connecting time][74]
|
10002
10114
|
#
|
10003
10115
|
# <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
|
10004
10116
|
# this metric.
|
@@ -10020,7 +10132,7 @@ module Aws::Connect
|
|
10020
10132
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10021
10133
|
# RoutingStepExpression, Q in Connect
|
10022
10134
|
#
|
10023
|
-
# UI name: [Contact abandoned][
|
10135
|
+
# UI name: [Contact abandoned][75]
|
10024
10136
|
#
|
10025
10137
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
10026
10138
|
#
|
@@ -10033,7 +10145,7 @@ module Aws::Connect
|
|
10033
10145
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
10034
10146
|
# `LT` (for "Less than").
|
10035
10147
|
#
|
10036
|
-
# UI name: [Contacts abandoned in X seconds][
|
10148
|
+
# UI name: [Contacts abandoned in X seconds][76]
|
10037
10149
|
#
|
10038
10150
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
10039
10151
|
#
|
@@ -10046,7 +10158,7 @@ module Aws::Connect
|
|
10046
10158
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
10047
10159
|
# `LT` (for "Less than").
|
10048
10160
|
#
|
10049
|
-
# UI name: [Contacts answered in X seconds][
|
10161
|
+
# UI name: [Contacts answered in X seconds][77]
|
10050
10162
|
#
|
10051
10163
|
# SUM\_CONTACT\_FLOW\_TIME
|
10052
10164
|
#
|
@@ -10055,7 +10167,7 @@ module Aws::Connect
|
|
10055
10167
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10056
10168
|
# Agent, Agent Hierarchy, Q in Connect
|
10057
10169
|
#
|
10058
|
-
# UI name: [Contact flow time][
|
10170
|
+
# UI name: [Contact flow time][78]
|
10059
10171
|
#
|
10060
10172
|
# SUM\_CONTACT\_TIME\_AGENT
|
10061
10173
|
#
|
@@ -10064,7 +10176,7 @@ module Aws::Connect
|
|
10064
10176
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10065
10177
|
# Hierarchy
|
10066
10178
|
#
|
10067
|
-
# UI name: [Agent on contact time][
|
10179
|
+
# UI name: [Agent on contact time][79]
|
10068
10180
|
#
|
10069
10181
|
# SUM\_CONTACTS\_DISCONNECTED
|
10070
10182
|
#
|
@@ -10076,7 +10188,7 @@ module Aws::Connect
|
|
10076
10188
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10077
10189
|
# Q in Connect
|
10078
10190
|
#
|
10079
|
-
# UI name: [Contact disconnected][
|
10191
|
+
# UI name: [Contact disconnected][80]
|
10080
10192
|
#
|
10081
10193
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
10082
10194
|
#
|
@@ -10085,7 +10197,7 @@ module Aws::Connect
|
|
10085
10197
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10086
10198
|
# Hierarchy
|
10087
10199
|
#
|
10088
|
-
# UI name: [Error status time][
|
10200
|
+
# UI name: [Error status time][81]
|
10089
10201
|
#
|
10090
10202
|
# SUM\_HANDLE\_TIME
|
10091
10203
|
#
|
@@ -10094,7 +10206,7 @@ module Aws::Connect
|
|
10094
10206
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10095
10207
|
# Agent, Agent Hierarchy, Q in Connect
|
10096
10208
|
#
|
10097
|
-
# UI name: [Contact handle time][
|
10209
|
+
# UI name: [Contact handle time][82]
|
10098
10210
|
#
|
10099
10211
|
# SUM\_HOLD\_TIME
|
10100
10212
|
#
|
@@ -10103,7 +10215,7 @@ module Aws::Connect
|
|
10103
10215
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10104
10216
|
# Agent, Agent Hierarchy, Q in Connect
|
10105
10217
|
#
|
10106
|
-
# UI name: [Customer hold time][
|
10218
|
+
# UI name: [Customer hold time][83]
|
10107
10219
|
#
|
10108
10220
|
# SUM\_IDLE\_TIME\_AGENT
|
10109
10221
|
#
|
@@ -10112,7 +10224,7 @@ module Aws::Connect
|
|
10112
10224
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10113
10225
|
# Hierarchy
|
10114
10226
|
#
|
10115
|
-
# UI name: [Agent idle time][
|
10227
|
+
# UI name: [Agent idle time][84]
|
10116
10228
|
#
|
10117
10229
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
10118
10230
|
#
|
@@ -10121,7 +10233,7 @@ module Aws::Connect
|
|
10121
10233
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10122
10234
|
# Agent, Agent Hierarchy, Q in Connect
|
10123
10235
|
#
|
10124
|
-
# UI name: [Agent interaction and hold time][
|
10236
|
+
# UI name: [Agent interaction and hold time][85]
|
10125
10237
|
#
|
10126
10238
|
# SUM\_INTERACTION\_TIME
|
10127
10239
|
#
|
@@ -10130,7 +10242,7 @@ module Aws::Connect
|
|
10130
10242
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10131
10243
|
# Agent, Agent Hierarchy
|
10132
10244
|
#
|
10133
|
-
# UI name: [Agent interaction time][
|
10245
|
+
# UI name: [Agent interaction time][86]
|
10134
10246
|
#
|
10135
10247
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
10136
10248
|
#
|
@@ -10139,7 +10251,7 @@ module Aws::Connect
|
|
10139
10251
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10140
10252
|
# Hierarchy
|
10141
10253
|
#
|
10142
|
-
# UI name: [Non-Productive Time][
|
10254
|
+
# UI name: [Non-Productive Time][87]
|
10143
10255
|
#
|
10144
10256
|
# SUM\_ONLINE\_TIME\_AGENT
|
10145
10257
|
#
|
@@ -10148,7 +10260,7 @@ module Aws::Connect
|
|
10148
10260
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10149
10261
|
# Hierarchy
|
10150
10262
|
#
|
10151
|
-
# UI name: [Online time][
|
10263
|
+
# UI name: [Online time][88]
|
10152
10264
|
#
|
10153
10265
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
10154
10266
|
#
|
@@ -10157,7 +10269,7 @@ module Aws::Connect
|
|
10157
10269
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10158
10270
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10159
10271
|
#
|
10160
|
-
# UI name: [Callback attempts][
|
10272
|
+
# UI name: [Callback attempts][89]
|
10161
10273
|
#
|
10162
10274
|
#
|
10163
10275
|
#
|
@@ -10181,68 +10293,75 @@ module Aws::Connect
|
|
10181
10293
|
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
|
10182
10294
|
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
|
10183
10295
|
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
|
10184
|
-
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10185
|
-
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10186
|
-
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10187
|
-
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10188
|
-
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10189
|
-
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10190
|
-
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10191
|
-
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
10192
|
-
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10193
|
-
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-
|
10194
|
-
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10195
|
-
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10196
|
-
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10197
|
-
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10198
|
-
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
10199
|
-
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
10200
|
-
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10201
|
-
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10202
|
-
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10203
|
-
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10204
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10205
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10206
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10207
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10208
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10209
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10210
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10211
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10212
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10213
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10214
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10215
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10216
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10217
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10218
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10219
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10220
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10221
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-
|
10222
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10223
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10224
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10225
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10226
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10227
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
10228
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10229
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10230
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10231
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10232
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10233
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10234
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10235
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10236
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10237
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10238
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10239
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10240
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10241
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10242
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-
|
10243
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10244
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10245
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10296
|
+
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
|
10297
|
+
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
|
10298
|
+
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
|
10299
|
+
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
|
10300
|
+
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
|
10301
|
+
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
|
10302
|
+
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
|
10303
|
+
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
|
10304
|
+
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
10305
|
+
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
|
10306
|
+
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
|
10307
|
+
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
|
10308
|
+
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
|
10309
|
+
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
|
10310
|
+
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
|
10311
|
+
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
|
10312
|
+
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
|
10313
|
+
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
10314
|
+
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
10315
|
+
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
10316
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
10317
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
10318
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
10319
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
10320
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
10321
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
10322
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
10323
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
10324
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
10325
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
10326
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
10327
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
10328
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
10329
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
10330
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
10331
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
10332
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
10333
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
10334
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
10335
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
10336
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
10337
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
10338
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
10339
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
10340
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
10341
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
10342
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
10343
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
10344
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
10345
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
10346
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
10347
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
10348
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
10349
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
10350
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
10351
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
10352
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
10353
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
10354
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
10355
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
10356
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
10357
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
10358
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
10359
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
10360
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
10361
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
10362
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
10363
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
10364
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
10246
10365
|
# @return [Array<Types::MetricV2>]
|
10247
10366
|
#
|
10248
10367
|
# @!attribute [rw] next_token
|
@@ -16051,6 +16170,53 @@ module Aws::Connect
|
|
16051
16170
|
include Aws::Structure
|
16052
16171
|
end
|
16053
16172
|
|
16173
|
+
# Information about the post-contact summary for a real-time contact
|
16174
|
+
# segment.
|
16175
|
+
#
|
16176
|
+
# @!attribute [rw] content
|
16177
|
+
# The content of the summary.
|
16178
|
+
# @return [String]
|
16179
|
+
#
|
16180
|
+
# @!attribute [rw] status
|
16181
|
+
# Whether the summary was successfully COMPLETED or FAILED to be
|
16182
|
+
# generated.
|
16183
|
+
# @return [String]
|
16184
|
+
#
|
16185
|
+
# @!attribute [rw] failure_code
|
16186
|
+
# If the summary failed to be generated, one of the following failure
|
16187
|
+
# codes occurs:
|
16188
|
+
#
|
16189
|
+
# * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
|
16190
|
+
# your service quota.
|
16191
|
+
#
|
16192
|
+
# * `INSUFFICIENT_CONVERSATION_CONTENT`: The conversation needs to
|
16193
|
+
# have at least one turn from both the participants in order to
|
16194
|
+
# generate the summary.
|
16195
|
+
#
|
16196
|
+
# * `FAILED_SAFETY_GUIDELINES`: The generated summary cannot be
|
16197
|
+
# provided because it failed to meet system safety guidelines.
|
16198
|
+
#
|
16199
|
+
# * `INVALID_ANALYSIS_CONFIGURATION`: This code occurs when, for
|
16200
|
+
# example, you're using a [language][1] that isn't supported by
|
16201
|
+
# generative AI-powered post-contact summaries.
|
16202
|
+
#
|
16203
|
+
# * `INTERNAL_ERROR`: Internal system error.
|
16204
|
+
#
|
16205
|
+
#
|
16206
|
+
#
|
16207
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages.html#supported-languages-contact-lens
|
16208
|
+
# @return [String]
|
16209
|
+
#
|
16210
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentPostContactSummary AWS API Documentation
|
16211
|
+
#
|
16212
|
+
class RealTimeContactAnalysisSegmentPostContactSummary < Struct.new(
|
16213
|
+
:content,
|
16214
|
+
:status,
|
16215
|
+
:failure_code)
|
16216
|
+
SENSITIVE = []
|
16217
|
+
include Aws::Structure
|
16218
|
+
end
|
16219
|
+
|
16054
16220
|
# The analyzed transcript segment.
|
16055
16221
|
#
|
16056
16222
|
# @!attribute [rw] id
|
@@ -16228,6 +16394,10 @@ module Aws::Connect
|
|
16228
16394
|
# The analyzed attachments.
|
16229
16395
|
# @return [Types::RealTimeContactAnalysisSegmentAttachments]
|
16230
16396
|
#
|
16397
|
+
# @!attribute [rw] post_contact_summary
|
16398
|
+
# Information about the post-contact summary.
|
16399
|
+
# @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
|
16400
|
+
#
|
16231
16401
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
|
16232
16402
|
#
|
16233
16403
|
class RealtimeContactAnalysisSegment < Struct.new(
|
@@ -16236,6 +16406,7 @@ module Aws::Connect
|
|
16236
16406
|
:issues,
|
16237
16407
|
:event,
|
16238
16408
|
:attachments,
|
16409
|
+
:post_contact_summary,
|
16239
16410
|
:unknown)
|
16240
16411
|
SENSITIVE = []
|
16241
16412
|
include Aws::Structure
|
@@ -16246,6 +16417,7 @@ module Aws::Connect
|
|
16246
16417
|
class Issues < RealtimeContactAnalysisSegment; end
|
16247
16418
|
class Event < RealtimeContactAnalysisSegment; end
|
16248
16419
|
class Attachments < RealtimeContactAnalysisSegment; end
|
16420
|
+
class PostContactSummary < RealtimeContactAnalysisSegment; end
|
16249
16421
|
class Unknown < RealtimeContactAnalysisSegment; end
|
16250
16422
|
end
|
16251
16423
|
|
@@ -20281,8 +20453,8 @@ module Aws::Connect
|
|
20281
20453
|
# Contains information about the threshold for service level metrics.
|
20282
20454
|
#
|
20283
20455
|
# @!attribute [rw] comparison
|
20284
|
-
# The type of comparison. Only "less than" (LT)
|
20285
|
-
# supported.
|
20456
|
+
# The type of comparison. Only "less than" (LT) and "greater than"
|
20457
|
+
# (GT) comparisons are supported.
|
20286
20458
|
# @return [String]
|
20287
20459
|
#
|
20288
20460
|
# @!attribute [rw] threshold_value
|