aws-sdk-connect 1.168.0 → 1.169.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +5 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +260 -139
  5. data/lib/aws-sdk-connect/client_api.rb +11 -0
  6. data/lib/aws-sdk-connect/types.rb +310 -138
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +1 -1
  9. data/sig/types.rbs +11 -1
  10. metadata +2 -2
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -7476,6 +7476,8 @@ module Aws::Connect
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  #
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  # * Agents
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  #
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+ # * Campaigns
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+ #
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  # * Channels
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  #
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  # * Feature
@@ -7491,6 +7493,9 @@ module Aws::Connect
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  # At least one filter must be passed from queues, routing profiles,
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  # agents, or user hierarchy groups.
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  #
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+ # For metrics for outbound campaigns analytics, you can also use
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+ # campaigns to satisfy at least one filter requirement.
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+ #
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  # To filter by phone number, see [Create a historical metrics report][1]
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  # in the *Amazon Connect Administrator Guide*.
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  #
@@ -7500,12 +7505,13 @@ module Aws::Connect
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  # single request. Valid filter keys: `AGENT` \|
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  # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
7503
- # `AGENT_HIERARCHY_LEVEL_FIVE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
7504
- # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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- # `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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- # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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- # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
7508
- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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+ # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
7509
+ # \| `CAMPAIGN` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL`
7510
+ # \| `contact/segmentAttributes/connect:Subtype` \|
7511
+ # `DISCONNECT_REASON` \| `FEATURE` \| `FLOW_TYPE` \|
7512
+ # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
7513
+ # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD`
7514
+ # \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
7509
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  # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
@@ -7539,9 +7545,13 @@ module Aws::Connect
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  #
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  # This filter is available only for contact record-driven metrics.
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  #
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+ # [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
7549
+ # filter key.
7550
+ #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
7554
+ # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
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  #
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  # @option params [Array<String>] :groupings
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  # The grouping applied to the metrics that are returned. For example,
@@ -7554,11 +7564,12 @@ module Aws::Connect
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  # Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
7557
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  # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
7558
- # `contact/segmentAttributes/connect:Subtype` \| `FLOWS_RESOURCE_ID` \|
7559
- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
7560
- # `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
7561
- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
7569
+ # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON` \|
7570
+ # `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \|
7571
+ # `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \|
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+ # `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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  # `ROUTING_STEP_EXPRESSION`
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  #
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  # @option params [required, Array<Types::MetricV2>] :metrics
@@ -7766,6 +7777,17 @@ module Aws::Connect
7766
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  #
7767
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  # UI name: [Average conversation duration][20]
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  #
7780
+ # AVG\_DIALS\_PER\_MINUTE
7781
+ #
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+ # : This metric is available only for contacts analyzed by outbound
7783
+ # campaigns analytics.
7784
+ #
7785
+ # Unit: Count
7786
+ #
7787
+ # Valid groupings and filters: Campaign, Agent, Queue, Routing Profile
7788
+ #
7789
+ # UI name: [Average dials per minute][21]
7790
+ #
7769
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  # AVG\_FLOW\_TIME
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  #
7771
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  # : Unit: Seconds
@@ -7776,7 +7798,7 @@ module Aws::Connect
7776
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
7779
- # UI name: [Average flow time][21]
7801
+ # UI name: [Average flow time][22]
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  #
7781
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  # AVG\_GREETING\_TIME\_AGENT
7782
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  #
@@ -7789,7 +7811,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent greeting time][22]
7814
+ # UI name: [Average agent greeting time][23]
7793
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -7799,7 +7821,7 @@ module Aws::Connect
7799
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # RoutingStepExpression
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  #
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- # UI name: [Average handle time][23]
7824
+ # UI name: [Average handle time][24]
7803
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  #
7804
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -7813,7 +7835,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time][24]
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+ # UI name: [Average customer hold time][25]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -7827,7 +7849,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average customer hold time all contacts][25]
7852
+ # UI name: [Average customer hold time all contacts][26]
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  #
7832
7854
  # AVG\_HOLDS
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  #
@@ -7837,7 +7859,7 @@ module Aws::Connect
7837
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average holds][26]
7862
+ # UI name: [Average holds][27]
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  #
7842
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
7843
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  #
@@ -7851,7 +7873,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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7874
  # Connect
7853
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  #
7854
- # UI name: [Average agent interaction and customer hold time][27]
7876
+ # UI name: [Average agent interaction and customer hold time][28]
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  #
7856
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  # AVG\_INTERACTION\_TIME
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  #
@@ -7862,7 +7884,7 @@ module Aws::Connect
7862
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
7865
- # UI name: [Average agent interaction time][28]
7887
+ # UI name: [Average agent interaction time][29]
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  #
7867
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -7879,7 +7901,7 @@ module Aws::Connect
7879
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7880
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  # Connect
7881
7903
  #
7882
- # UI name: [Average agent interruptions][29]
7904
+ # UI name: [Average agent interruptions][30]
7883
7905
  #
7884
7906
  # AVG\_INTERRUPTION\_TIME\_AGENT
7885
7907
  #
@@ -7892,7 +7914,7 @@ module Aws::Connect
7892
7914
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7893
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  # Connect
7894
7916
  #
7895
- # UI name: [Average agent interruption time][30]
7917
+ # UI name: [Average agent interruption time][31]
7896
7918
  #
7897
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  # AVG\_NON\_TALK\_TIME
7898
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  #
@@ -7905,7 +7927,7 @@ module Aws::Connect
7905
7927
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7906
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  # Connect
7907
7929
  #
7908
- # UI name: [Average non-talk time][31]
7930
+ # UI name: [Average non-talk time][32]
7909
7931
  #
7910
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  # AVG\_QUEUE\_ANSWER\_TIME
7911
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  #
@@ -7914,7 +7936,7 @@ module Aws::Connect
7914
7936
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7915
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
7916
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  #
7917
- # UI name: [Average queue answer time][32]
7939
+ # UI name: [Average queue answer time][33]
7918
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  #
7919
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
7920
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  #
@@ -7927,7 +7949,7 @@ module Aws::Connect
7927
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
7928
7950
  # contact/segmentAttributes/connect:Subtype, Q in Connect
7929
7951
  #
7930
- # UI name: [Average resolution time][33]
7952
+ # UI name: [Average resolution time][34]
7931
7953
  #
7932
7954
  # AVG\_TALK\_TIME
7933
7955
  #
@@ -7940,7 +7962,7 @@ module Aws::Connect
7940
7962
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7941
7963
  # Connect
7942
7964
  #
7943
- # UI name: [Average talk time][34]
7965
+ # UI name: [Average talk time][35]
7944
7966
  #
7945
7967
  # AVG\_TALK\_TIME\_AGENT
7946
7968
  #
@@ -7953,7 +7975,7 @@ module Aws::Connect
7953
7975
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7954
7976
  # Connect
7955
7977
  #
7956
- # UI name: [Average agent talk time][35]
7978
+ # UI name: [Average agent talk time][36]
7957
7979
  #
7958
7980
  # AVG\_TALK\_TIME\_CUSTOMER
7959
7981
  #
@@ -7966,7 +7988,48 @@ module Aws::Connect
7966
7988
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7967
7989
  # Connect
7968
7990
  #
7969
- # UI name: [Average customer talk time][36]
7991
+ # UI name: [Average customer talk time][37]
7992
+ #
7993
+ # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
7994
+ #
7995
+ # : This metric is available only for contacts analyzed by outbound
7996
+ # campaigns analytics.
7997
+ #
7998
+ # Unit: Seconds
7999
+ #
8000
+ # Valid groupings and filters: Campaign
8001
+ #
8002
+ # UI name: [Average wait time after customer connection][38]
8003
+ #
8004
+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
8005
+ #
8006
+ # : This metric is available only for contacts analyzed by outbound
8007
+ # campaigns analytics.
8008
+ #
8009
+ # Unit: Count
8010
+ #
8011
+ # Valid groupings and filters: Campaign, Agent
8012
+ #
8013
+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
8014
+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8015
+ # `GT` (for *Greater than*).
8016
+ #
8017
+ # UI name: [Campaign contacts abandoned after X][39]
8018
+ #
8019
+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
8020
+ #
8021
+ # : This metric is available only for contacts analyzed by outbound
8022
+ # campaigns analytics.
8023
+ #
8024
+ # Unit: Percent
8025
+ #
8026
+ # Valid groupings and filters: Campaign, Agent
8027
+ #
8028
+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
8029
+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8030
+ # `GT` (for *Greater than*).
8031
+ #
8032
+ # UI name: [Campaign contacts abandoned after X rate][40]
7970
8033
  #
7971
8034
  # CASES\_CREATED
7972
8035
  #
@@ -7976,7 +8039,7 @@ module Aws::Connect
7976
8039
  #
7977
8040
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
7978
8041
  #
7979
- # UI name: [Cases created][37]
8042
+ # UI name: [Cases created][41]
7980
8043
  #
7981
8044
  # CONTACTS\_CREATED
7982
8045
  #
@@ -7987,7 +8050,7 @@ module Aws::Connect
7987
8050
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7988
8051
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
7989
8052
  #
7990
- # UI name: [Contacts created][38]
8053
+ # UI name: [Contacts created][42]
7991
8054
  #
7992
8055
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
7993
8056
  #
@@ -8003,7 +8066,7 @@ module Aws::Connect
8003
8066
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
8004
8067
  # RoutingStepExpression, Q in Connect
8005
8068
  #
8006
- # UI name: [API contacts handled][39]
8069
+ # UI name: [API contacts handled][43]
8007
8070
  #
8008
8071
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8009
8072
  #
@@ -8018,7 +8081,7 @@ module Aws::Connect
8018
8081
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
8019
8082
  # contact/segmentAttributes/connect:Subtype, Q in Connect
8020
8083
  #
8021
- # UI name: [Contacts handled (connected to agent timestamp)][40]
8084
+ # UI name: [Contacts handled (connected to agent timestamp)][44]
8022
8085
  #
8023
8086
  # CONTACTS\_HOLD\_ABANDONS
8024
8087
  #
@@ -8028,7 +8091,7 @@ module Aws::Connect
8028
8091
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8029
8092
  # Connect
8030
8093
  #
8031
- # UI name: [Contacts hold disconnect][40]
8094
+ # UI name: [Contacts hold disconnect][44]
8032
8095
  #
8033
8096
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
8034
8097
  #
@@ -8037,7 +8100,7 @@ module Aws::Connect
8037
8100
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8038
8101
  # Agent Hierarchy, Q in Connect
8039
8102
  #
8040
- # UI name: [Contacts hold agent disconnect][41]
8103
+ # UI name: [Contacts hold agent disconnect][45]
8041
8104
  #
8042
8105
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
8043
8106
  #
@@ -8046,7 +8109,7 @@ module Aws::Connect
8046
8109
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8047
8110
  # Agent Hierarchy, Q in Connect
8048
8111
  #
8049
- # UI name: [Contacts hold customer disconnect][42]
8112
+ # UI name: [Contacts hold customer disconnect][46]
8050
8113
  #
8051
8114
  # CONTACTS\_PUT\_ON\_HOLD
8052
8115
  #
@@ -8055,7 +8118,7 @@ module Aws::Connect
8055
8118
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8056
8119
  # Agent Hierarchy, Q in Connect
8057
8120
  #
8058
- # UI name: [Contacts put on hold][42]
8121
+ # UI name: [Contacts put on hold][46]
8059
8122
  #
8060
8123
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
8061
8124
  #
@@ -8064,7 +8127,7 @@ module Aws::Connect
8064
8127
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8065
8128
  # Agent Hierarchy, Q in Connect
8066
8129
  #
8067
- # UI name: [Contacts transferred out external][43]
8130
+ # UI name: [Contacts transferred out external][47]
8068
8131
  #
8069
8132
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
8070
8133
  #
@@ -8073,7 +8136,7 @@ module Aws::Connect
8073
8136
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8074
8137
  # Agent Hierarchy, Q in Connect
8075
8138
  #
8076
- # UI name: [Contacts transferred out internal][44]
8139
+ # UI name: [Contacts transferred out internal][48]
8077
8140
  #
8078
8141
  # CONTACTS\_QUEUED
8079
8142
  #
@@ -8083,7 +8146,7 @@ module Aws::Connect
8083
8146
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8084
8147
  # Connect
8085
8148
  #
8086
- # UI name: [Contacts queued][45]
8149
+ # UI name: [Contacts queued][49]
8087
8150
  #
8088
8151
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
8089
8152
  #
@@ -8092,7 +8155,7 @@ module Aws::Connect
8092
8155
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
8093
8156
  # contact/segmentAttributes/connect:Subtype
8094
8157
  #
8095
- # UI name: [Contacts queued (enqueue timestamp)][46]
8158
+ # UI name: [Contacts queued (enqueue timestamp)][50]
8096
8159
  #
8097
8160
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
8098
8161
  #
@@ -8105,7 +8168,7 @@ module Aws::Connect
8105
8168
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8106
8169
  # `LT` (for "Less than").
8107
8170
  #
8108
- # UI name: [Contacts removed from queue in X seconds][47]
8171
+ # UI name: [Contacts removed from queue in X seconds][51]
8109
8172
  #
8110
8173
  # CONTACTS\_RESOLVED\_IN\_X
8111
8174
  #
@@ -8118,7 +8181,7 @@ module Aws::Connect
8118
8181
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8119
8182
  # `LT` (for "Less than").
8120
8183
  #
8121
- # UI name: [Contacts resolved in X][48]
8184
+ # UI name: [Contacts resolved in X][52]
8122
8185
  #
8123
8186
  # CONTACTS\_TRANSFERRED\_OUT
8124
8187
  #
@@ -8128,7 +8191,7 @@ module Aws::Connect
8128
8191
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
8129
8192
  # Q in Connect
8130
8193
  #
8131
- # UI name: [Contacts transferred out][49]
8194
+ # UI name: [Contacts transferred out][53]
8132
8195
  #
8133
8196
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8134
8197
  #
@@ -8142,7 +8205,7 @@ module Aws::Connect
8142
8205
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8143
8206
  # Connect
8144
8207
  #
8145
- # UI name: [Contacts transferred out by agent][50]
8208
+ # UI name: [Contacts transferred out by agent][54]
8146
8209
  #
8147
8210
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
8148
8211
  #
@@ -8152,7 +8215,7 @@ module Aws::Connect
8152
8215
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8153
8216
  # Connect
8154
8217
  #
8155
- # UI name: [Contacts transferred out queue][50]
8218
+ # UI name: [Contacts transferred out queue][54]
8156
8219
  #
8157
8220
  # CURRENT\_CASES
8158
8221
  #
@@ -8162,7 +8225,43 @@ module Aws::Connect
8162
8225
  #
8163
8226
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8164
8227
  #
8165
- # UI name: [Current cases][51]
8228
+ # UI name: [Current cases][55]
8229
+ #
8230
+ # DELIVERY\_ATTEMPTS
8231
+ #
8232
+ # : This metric is available only for contacts analyzed by outbound
8233
+ # campaigns analytics.
8234
+ #
8235
+ # Unit: Count
8236
+ #
8237
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
8238
+ # `DISCONNECT_REASON`
8239
+ #
8240
+ # Valid groupings and filters: Campaign, Agent, Queue, Routing
8241
+ # Profile, Answering Machine Detection Status, Disconnect Reason
8242
+ #
8243
+ # UI name: [Delivery attempts][56]
8244
+ #
8245
+ # DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
8246
+ #
8247
+ # : This metric is available only for contacts analyzed by outbound
8248
+ # campaigns analytics, and with the answering machine detection
8249
+ # enabled.
8250
+ #
8251
+ # Unit: Percent
8252
+ #
8253
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
8254
+ # `DISCONNECT_REASON`
8255
+ #
8256
+ # Valid groupings and filters: Campaign, Agent, Answering Machine
8257
+ # Detection Status, Disconnect Reason
8258
+ #
8259
+ # <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
8260
+ # filters but not valid groupings.
8261
+ #
8262
+ # </note>
8263
+ #
8264
+ # UI name: [Delivery attempt disposition rate][57]
8166
8265
  #
8167
8266
  # FLOWS\_OUTCOME
8168
8267
  #
@@ -8174,7 +8273,7 @@ module Aws::Connect
8174
8273
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8175
8274
  # published timestamp
8176
8275
  #
8177
- # UI name: [Flows outcome][52]
8276
+ # UI name: [Flows outcome][58]
8178
8277
  #
8179
8278
  # FLOWS\_STARTED
8180
8279
  #
@@ -8185,7 +8284,19 @@ module Aws::Connect
8185
8284
  # resource ID, Flows resource ID, Initiation method, Resource
8186
8285
  # published timestamp
8187
8286
  #
8188
- # UI name: [Flows started][53]
8287
+ # UI name: [Flows started][59]
8288
+ #
8289
+ # HUMAN\_ANSWERED\_CALLS
8290
+ #
8291
+ # : This metric is available only for contacts analyzed by outbound
8292
+ # campaigns analytics, and with the answering machine detection
8293
+ # enabled.
8294
+ #
8295
+ # Unit: Count
8296
+ #
8297
+ # Valid groupings and filters: Campaign, Agent
8298
+ #
8299
+ # UI name: [Human answered][60]
8189
8300
  #
8190
8301
  # MAX\_FLOW\_TIME
8191
8302
  #
@@ -8197,7 +8308,7 @@ module Aws::Connect
8197
8308
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8198
8309
  # published timestamp
8199
8310
  #
8200
- # UI name: [Maximum flow time][54]
8311
+ # UI name: [Maximum flow time][61]
8201
8312
  #
8202
8313
  # MAX\_QUEUED\_TIME
8203
8314
  #
@@ -8207,7 +8318,7 @@ module Aws::Connect
8207
8318
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8208
8319
  # Connect
8209
8320
  #
8210
- # UI name: [Maximum queued time][55]
8321
+ # UI name: [Maximum queued time][62]
8211
8322
  #
8212
8323
  # MIN\_FLOW\_TIME
8213
8324
  #
@@ -8219,7 +8330,7 @@ module Aws::Connect
8219
8330
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8220
8331
  # published timestamp
8221
8332
  #
8222
- # UI name: [Minimum flow time][56]
8333
+ # UI name: [Minimum flow time][63]
8223
8334
  #
8224
8335
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
8225
8336
  #
@@ -8229,7 +8340,7 @@ module Aws::Connect
8229
8340
  #
8230
8341
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8231
8342
  #
8232
- # UI name: [Cases resolved on first contact][57]
8343
+ # UI name: [Cases resolved on first contact][64]
8233
8344
  #
8234
8345
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
8235
8346
  #
@@ -8261,7 +8372,7 @@ module Aws::Connect
8261
8372
  # Flows outcome type, Flows resource ID, Initiation method, Resource
8262
8373
  # published timestamp
8263
8374
  #
8264
- # UI name: [Flows outcome percentage][58].
8375
+ # UI name: [Flows outcome percentage][65].
8265
8376
  #
8266
8377
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
8267
8378
  #
@@ -8278,7 +8389,7 @@ module Aws::Connect
8278
8389
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8279
8390
  # Connect
8280
8391
  #
8281
- # UI name: [Non-talk time percent][59]
8392
+ # UI name: [Non-talk time percent][66]
8282
8393
  #
8283
8394
  # PERCENT\_TALK\_TIME
8284
8395
  #
@@ -8291,7 +8402,7 @@ module Aws::Connect
8291
8402
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8292
8403
  # Connect
8293
8404
  #
8294
- # UI name: [Talk time percent][60]
8405
+ # UI name: [Talk time percent][67]
8295
8406
  #
8296
8407
  # PERCENT\_TALK\_TIME\_AGENT
8297
8408
  #
@@ -8304,7 +8415,7 @@ module Aws::Connect
8304
8415
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8305
8416
  # Connect
8306
8417
  #
8307
- # UI name: [Agent talk time percent][61]
8418
+ # UI name: [Agent talk time percent][68]
8308
8419
  #
8309
8420
  # PERCENT\_TALK\_TIME\_CUSTOMER
8310
8421
  #
@@ -8317,7 +8428,7 @@ module Aws::Connect
8317
8428
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8318
8429
  # Connect
8319
8430
  #
8320
- # UI name: [Customer talk time percent][62]
8431
+ # UI name: [Customer talk time percent][69]
8321
8432
  #
8322
8433
  # REOPENED\_CASE\_ACTIONS
8323
8434
  #
@@ -8327,7 +8438,7 @@ module Aws::Connect
8327
8438
  #
8328
8439
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8329
8440
  #
8330
- # UI name: [Cases reopened][63]
8441
+ # UI name: [Cases reopened][70]
8331
8442
  #
8332
8443
  # RESOLVED\_CASE\_ACTIONS
8333
8444
  #
@@ -8337,7 +8448,7 @@ module Aws::Connect
8337
8448
  #
8338
8449
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
8339
8450
  #
8340
- # UI name: [Cases resolved][64]
8451
+ # UI name: [Cases resolved][71]
8341
8452
  #
8342
8453
  # SERVICE\_LEVEL
8343
8454
  #
@@ -8352,7 +8463,7 @@ module Aws::Connect
8352
8463
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8353
8464
  # `LT` (for "Less than").
8354
8465
  #
8355
- # UI name: [Service level X][65]
8466
+ # UI name: [Service level X][72]
8356
8467
  #
8357
8468
  # STEP\_CONTACTS\_QUEUED
8358
8469
  #
@@ -8370,7 +8481,7 @@ module Aws::Connect
8370
8481
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8371
8482
  # Agent Hierarchy, Q in Connect
8372
8483
  #
8373
- # UI name: [After contact work time][66]
8484
+ # UI name: [After contact work time][73]
8374
8485
  #
8375
8486
  # SUM\_CONNECTING\_TIME\_AGENT
8376
8487
  #
@@ -8383,7 +8494,7 @@ module Aws::Connect
8383
8494
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8384
8495
  # Agent Hierarchy
8385
8496
  #
8386
- # UI name: [Agent API connecting time][67]
8497
+ # UI name: [Agent API connecting time][74]
8387
8498
  #
8388
8499
  # <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
8389
8500
  # metric.
@@ -8405,7 +8516,7 @@ module Aws::Connect
8405
8516
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
8406
8517
  # RoutingStepExpression, Q in Connect
8407
8518
  #
8408
- # UI name: [Contact abandoned][68]
8519
+ # UI name: [Contact abandoned][75]
8409
8520
  #
8410
8521
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
8411
8522
  #
@@ -8418,7 +8529,7 @@ module Aws::Connect
8418
8529
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8419
8530
  # `LT` (for "Less than").
8420
8531
  #
8421
- # UI name: [Contacts abandoned in X seconds][69]
8532
+ # UI name: [Contacts abandoned in X seconds][76]
8422
8533
  #
8423
8534
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
8424
8535
  #
@@ -8431,7 +8542,7 @@ module Aws::Connect
8431
8542
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8432
8543
  # `LT` (for "Less than").
8433
8544
  #
8434
- # UI name: [Contacts answered in X seconds][70]
8545
+ # UI name: [Contacts answered in X seconds][77]
8435
8546
  #
8436
8547
  # SUM\_CONTACT\_FLOW\_TIME
8437
8548
  #
@@ -8440,7 +8551,7 @@ module Aws::Connect
8440
8551
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8441
8552
  # Agent Hierarchy, Q in Connect
8442
8553
  #
8443
- # UI name: [Contact flow time][71]
8554
+ # UI name: [Contact flow time][78]
8444
8555
  #
8445
8556
  # SUM\_CONTACT\_TIME\_AGENT
8446
8557
  #
@@ -8448,7 +8559,7 @@ module Aws::Connect
8448
8559
  #
8449
8560
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
8450
8561
  #
8451
- # UI name: [Agent on contact time][72]
8562
+ # UI name: [Agent on contact time][79]
8452
8563
  #
8453
8564
  # SUM\_CONTACTS\_DISCONNECTED
8454
8565
  #
@@ -8460,7 +8571,7 @@ module Aws::Connect
8460
8571
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8461
8572
  # Connect
8462
8573
  #
8463
- # UI name: [Contact disconnected][73]
8574
+ # UI name: [Contact disconnected][80]
8464
8575
  #
8465
8576
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
8466
8577
  #
@@ -8468,7 +8579,7 @@ module Aws::Connect
8468
8579
  #
8469
8580
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
8470
8581
  #
8471
- # UI name: [Error status time][74]
8582
+ # UI name: [Error status time][81]
8472
8583
  #
8473
8584
  # SUM\_HANDLE\_TIME
8474
8585
  #
@@ -8477,7 +8588,7 @@ module Aws::Connect
8477
8588
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8478
8589
  # Agent Hierarchy, Q in Connect
8479
8590
  #
8480
- # UI name: [Contact handle time][75]
8591
+ # UI name: [Contact handle time][82]
8481
8592
  #
8482
8593
  # SUM\_HOLD\_TIME
8483
8594
  #
@@ -8486,7 +8597,7 @@ module Aws::Connect
8486
8597
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8487
8598
  # Agent Hierarchy, Q in Connect
8488
8599
  #
8489
- # UI name: [Customer hold time][76]
8600
+ # UI name: [Customer hold time][83]
8490
8601
  #
8491
8602
  # SUM\_IDLE\_TIME\_AGENT
8492
8603
  #
@@ -8494,7 +8605,7 @@ module Aws::Connect
8494
8605
  #
8495
8606
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
8496
8607
  #
8497
- # UI name: [Agent idle time][77]
8608
+ # UI name: [Agent idle time][84]
8498
8609
  #
8499
8610
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
8500
8611
  #
@@ -8503,7 +8614,7 @@ module Aws::Connect
8503
8614
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8504
8615
  # Agent Hierarchy, Q in Connect
8505
8616
  #
8506
- # UI name: [Agent interaction and hold time][78]
8617
+ # UI name: [Agent interaction and hold time][85]
8507
8618
  #
8508
8619
  # SUM\_INTERACTION\_TIME
8509
8620
  #
@@ -8512,7 +8623,7 @@ module Aws::Connect
8512
8623
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8513
8624
  # Agent Hierarchy
8514
8625
  #
8515
- # UI name: [Agent interaction time][79]
8626
+ # UI name: [Agent interaction time][86]
8516
8627
  #
8517
8628
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
8518
8629
  #
@@ -8520,7 +8631,7 @@ module Aws::Connect
8520
8631
  #
8521
8632
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
8522
8633
  #
8523
- # UI name: [Non-Productive Time][80]
8634
+ # UI name: [Non-Productive Time][87]
8524
8635
  #
8525
8636
  # SUM\_ONLINE\_TIME\_AGENT
8526
8637
  #
@@ -8528,7 +8639,7 @@ module Aws::Connect
8528
8639
  #
8529
8640
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
8530
8641
  #
8531
- # UI name: [Online time][81]
8642
+ # UI name: [Online time][88]
8532
8643
  #
8533
8644
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
8534
8645
  #
@@ -8537,7 +8648,7 @@ module Aws::Connect
8537
8648
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8538
8649
  # contact/segmentAttributes/connect:Subtype, Q in Connect
8539
8650
  #
8540
- # UI name: [Callback attempts][82]
8651
+ # UI name: [Callback attempts][89]
8541
8652
  #
8542
8653
  #
8543
8654
  #
@@ -8561,68 +8672,75 @@ module Aws::Connect
8561
8672
  # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
8562
8673
  # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
8563
8674
  # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
8564
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
8565
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
8566
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
8567
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
8568
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
8569
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
8570
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
8571
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
8572
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
8573
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
8574
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
8575
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
8576
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
8577
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
8578
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
8579
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
8580
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
8581
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
8582
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
8583
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
8584
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
8585
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
8586
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
8587
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
8588
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
8589
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
8590
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
8591
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
8592
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
8593
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
8594
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
8595
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
8596
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
8597
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
8598
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
8599
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
8600
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
8601
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
8602
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
8603
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
8604
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
8605
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
8606
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
8607
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
8608
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
8609
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
8610
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
8611
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
8612
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
8613
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
8614
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
8615
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
8616
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
8617
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
8618
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
8619
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
8620
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
8621
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
8622
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
8623
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
8624
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
8625
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
8675
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
8676
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
8677
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
8678
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
8679
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
8680
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
8681
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
8682
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
8683
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
8684
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
8685
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
8686
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
8687
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
8688
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
8689
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
8690
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
8691
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
8692
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
8693
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
8694
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
8695
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
8696
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
8697
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
8698
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
8699
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
8700
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
8701
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
8702
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
8703
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
8704
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
8705
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
8706
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
8707
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
8708
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
8709
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
8710
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
8711
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
8712
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
8713
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
8714
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
8715
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
8716
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
8717
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
8718
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
8719
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
8720
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
8721
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
8722
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
8723
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
8724
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
8725
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
8726
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
8727
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
8728
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
8729
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
8730
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
8731
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
8732
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
8733
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
8734
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
8735
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
8736
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
8737
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
8738
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
8739
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
8740
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
8741
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
8742
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
8743
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
8626
8744
  #
8627
8745
  # @option params [String] :next_token
8628
8746
  # The token for the next set of results. Use the value returned in the
@@ -10698,7 +10816,7 @@ module Aws::Connect
10698
10816
  # max_results: 1,
10699
10817
  # next_token: "LargeNextToken",
10700
10818
  # output_type: "Raw", # required, accepts Raw, Redacted
10701
- # segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments
10819
+ # segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary
10702
10820
  # })
10703
10821
  #
10704
10822
  # @example Response structure
@@ -10745,6 +10863,9 @@ module Aws::Connect
10745
10863
  # resp.segments[0].attachments.attachments[0].attachment_id #=> String
10746
10864
  # resp.segments[0].attachments.attachments[0].status #=> String, one of "APPROVED", "REJECTED", "IN_PROGRESS"
10747
10865
  # resp.segments[0].attachments.time.absolute_time #=> Time
10866
+ # resp.segments[0].post_contact_summary.content #=> String
10867
+ # resp.segments[0].post_contact_summary.status #=> String, one of "FAILED", "COMPLETED"
10868
+ # resp.segments[0].post_contact_summary.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INVALID_ANALYSIS_CONFIGURATION", "INTERNAL_ERROR"
10748
10869
  # resp.next_token #=> String
10749
10870
  #
10750
10871
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
@@ -18024,7 +18145,7 @@ module Aws::Connect
18024
18145
  params: params,
18025
18146
  config: config)
18026
18147
  context[:gem_name] = 'aws-sdk-connect'
18027
- context[:gem_version] = '1.168.0'
18148
+ context[:gem_version] = '1.169.0'
18028
18149
  Seahorse::Client::Request.new(handlers, context)
18029
18150
  end
18030
18151