aws-sdk-connect 1.167.0 → 1.169.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +534 -139
- data/lib/aws-sdk-connect/client_api.rb +146 -0
- data/lib/aws-sdk-connect/endpoints.rb +28 -0
- data/lib/aws-sdk-connect/plugins/endpoints.rb +4 -0
- data/lib/aws-sdk-connect/types.rb +701 -167
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +125 -1
- data/sig/types.rbs +100 -1
- metadata +2 -2
@@ -356,6 +356,65 @@ module Aws::Connect
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include Aws::Structure
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end
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# The search criteria to be used to return agent statuses.
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#
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# @!attribute [rw] or_conditions
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# A list of conditions which would be applied together with an `OR`
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# condition.
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# @return [Array<Types::AgentStatusSearchCriteria>]
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#
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# @!attribute [rw] and_conditions
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name`,
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# `description`, `state`, `type`, `displayOrder`,
and `resourceID`.
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#
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# </note>
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# @return [Array<Types::AgentStatusSearchCriteria>]
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#
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name`,
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# `description`, `state`, `type`, `displayOrder`,
and `resourceID`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchCriteria AWS API Documentation
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#
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class AgentStatusSearchCriteria < Struct.new(
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:or_conditions,
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:and_conditions,
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:string_condition)
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SENSITIVE = []
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include Aws::Structure
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end
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# Filters to be applied to search results.
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#
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# @!attribute [rw] attribute_filter
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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# where:
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#
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# * The top level list specifies conditions that need to be applied
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# with `OR` operator.
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#
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# * The inner list specifies conditions that need to be applied with
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# `AND` operator.
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# @return [Types::ControlPlaneAttributeFilter]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchFilter AWS API Documentation
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#
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class AgentStatusSearchFilter < Struct.new(
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:attribute_filter)
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SENSITIVE = []
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include Aws::Structure
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end
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# Summary information for an agent status.
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#
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# @!attribute [rw] id
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@@ -1990,6 +2049,21 @@ module Aws::Connect
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include Aws::Structure
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end
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# A list of conditions which would be applied together with an `AND`
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# condition.
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#
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# @!attribute [rw] tag_conditions
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# A leaf node condition which can be used to specify a tag condition.
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# @return [Array<Types::TagCondition>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CommonAttributeAndCondition AWS API Documentation
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#
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class CommonAttributeAndCondition < Struct.new(
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:tag_conditions)
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SENSITIVE = []
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include Aws::Structure
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end
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# Request to CompleteAttachedFileUpload API
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#
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# @!attribute [rw] instance_id
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#
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class CompleteAttachedFileUploadResponse < Aws::EmptyStructure; end
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# A leaf node condition which can be used to specify a ProficiencyName,
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# ProficiencyValue and ProficiencyLimit.
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#
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name` and
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# `value`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @!attribute [rw] number_condition
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# A leaf node condition which can be used to specify a numeric
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# condition.
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# @return [Types::NumberCondition]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Condition AWS API Documentation
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#
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class Condition < Struct.new(
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:string_condition,
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:number_condition)
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SENSITIVE = []
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include Aws::Structure
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end
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# Operation cannot be performed at this time as there is a conflict with
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# another operation or contact state.
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#
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name` and
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# `description`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSearchCriteria AWS API Documentation
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name` and
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# `description`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @!attribute [rw] type_condition
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@@ -2810,6 +2901,41 @@ module Aws::Connect
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include Aws::Structure
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end
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
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# where:
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#
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# * The top level list specifies conditions that need to be applied with
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# `OR` operator.
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#
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# * The inner list specifies conditions that need to be applied with
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# `AND` operator.
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#
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# @!attribute [rw] or_conditions
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# A list of conditions which would be applied together with an `OR`
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# condition.
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# @return [Array<Types::CommonAttributeAndCondition>]
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#
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# @!attribute [rw] and_condition
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# A list of conditions which would be applied together with an `AND`
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# condition.
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# @return [Types::CommonAttributeAndCondition]
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#
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# @!attribute [rw] tag_condition
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# A leaf node condition which can be used to specify a tag condition,
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# for example, `HAVE BPO = 123`.
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# @return [Types::TagCondition]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ControlPlaneAttributeFilter AWS API Documentation
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#
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class ControlPlaneAttributeFilter < Struct.new(
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:or_conditions,
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:and_condition,
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:tag_condition)
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SENSITIVE = []
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include Aws::Structure
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end
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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# where:
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#
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# * Agents
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#
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# * Campaigns
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#
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# * Channels
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#
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# * Feature
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# At least one filter must be passed from queues, routing profiles,
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# agents, or user hierarchy groups.
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#
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# For metrics for outbound campaigns analytics, you can also use
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# campaigns to satisfy at least one filter requirement.
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#
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# To filter by phone number, see [Create a historical metrics
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# report][1] in the *Amazon Connect Administrator Guide*.
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#
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# single request. Valid filter keys: `AGENT` \|
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `
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# `
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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# `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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# `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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#
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# This filter is available only for contact record-driven metrics.
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#
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# [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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# filter key.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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# [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
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# @return [Array<Types::FilterV2>]
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#
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# @!attribute [rw] groupings
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# Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `
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# \| `
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# \| `
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# `
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# `ROUTING_STEP_EXPRESSION`
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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# \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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# `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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# @return [Array<String>]
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#
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# @!attribute [rw] metrics
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#
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# UI name: [Average conversation duration][20]
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#
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# AVG\_DIALS\_PER\_MINUTE
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#
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# : This metric is available only for contacts analyzed by outbound
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# campaigns analytics.
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#
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# Unit: Count
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#
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# Valid groupings and filters: Campaign, Agent, Queue, Routing
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# Profile
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#
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# UI name: [Average dials per minute][21]
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#
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# AVG\_FLOW\_TIME
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#
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# : Unit: Seconds
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# Flows outcome type, Flows resource ID, Initiation method, Resource
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# published timestamp
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#
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# UI name: [Average flow time][
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# UI name: [Average flow time][22]
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#
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# AVG\_GREETING\_TIME\_AGENT
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#
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent greeting time][
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# UI name: [Average agent greeting time][23]
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#
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# AVG\_HANDLE\_TIME
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
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#
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# UI name: [Average handle time][
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# UI name: [Average handle time][24]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average customer hold time][
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# UI name: [Average customer hold time][25]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average customer hold time all contacts][
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# UI name: [Average customer hold time all contacts][26]
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#
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# AVG\_HOLDS
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average holds][
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# UI name: [Average holds][27]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent interaction and customer hold time][
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# UI name: [Average agent interaction and customer hold time][28]
|
9343
9492
|
#
|
9344
9493
|
# AVG\_INTERACTION\_TIME
|
9345
9494
|
#
|
@@ -9350,7 +9499,7 @@ module Aws::Connect
|
|
9350
9499
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9351
9500
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9352
9501
|
#
|
9353
|
-
# UI name: [Average agent interaction time][
|
9502
|
+
# UI name: [Average agent interaction time][29]
|
9354
9503
|
#
|
9355
9504
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9356
9505
|
#
|
@@ -9367,7 +9516,7 @@ module Aws::Connect
|
|
9367
9516
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9368
9517
|
# Q in Connect
|
9369
9518
|
#
|
9370
|
-
# UI name: [Average agent interruptions][
|
9519
|
+
# UI name: [Average agent interruptions][30]
|
9371
9520
|
#
|
9372
9521
|
# AVG\_INTERRUPTION\_TIME\_AGENT
|
9373
9522
|
#
|
@@ -9380,7 +9529,7 @@ module Aws::Connect
|
|
9380
9529
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9381
9530
|
# Q in Connect
|
9382
9531
|
#
|
9383
|
-
# UI name: [Average agent interruption time][
|
9532
|
+
# UI name: [Average agent interruption time][31]
|
9384
9533
|
#
|
9385
9534
|
# AVG\_NON\_TALK\_TIME
|
9386
9535
|
#
|
@@ -9393,7 +9542,7 @@ module Aws::Connect
|
|
9393
9542
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9394
9543
|
# Q in Connect
|
9395
9544
|
#
|
9396
|
-
# UI name: [Average non-talk time][
|
9545
|
+
# UI name: [Average non-talk time][32]
|
9397
9546
|
#
|
9398
9547
|
# AVG\_QUEUE\_ANSWER\_TIME
|
9399
9548
|
#
|
@@ -9402,7 +9551,7 @@ module Aws::Connect
|
|
9402
9551
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9403
9552
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9404
9553
|
#
|
9405
|
-
# UI name: [Average queue answer time][
|
9554
|
+
# UI name: [Average queue answer time][33]
|
9406
9555
|
#
|
9407
9556
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9408
9557
|
#
|
@@ -9415,7 +9564,7 @@ module Aws::Connect
|
|
9415
9564
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9416
9565
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9417
9566
|
#
|
9418
|
-
# UI name: [Average resolution time][
|
9567
|
+
# UI name: [Average resolution time][34]
|
9419
9568
|
#
|
9420
9569
|
# AVG\_TALK\_TIME
|
9421
9570
|
#
|
@@ -9428,7 +9577,7 @@ module Aws::Connect
|
|
9428
9577
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9429
9578
|
# Q in Connect
|
9430
9579
|
#
|
9431
|
-
# UI name: [Average talk time][
|
9580
|
+
# UI name: [Average talk time][35]
|
9432
9581
|
#
|
9433
9582
|
# AVG\_TALK\_TIME\_AGENT
|
9434
9583
|
#
|
@@ -9441,7 +9590,7 @@ module Aws::Connect
|
|
9441
9590
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9442
9591
|
# Q in Connect
|
9443
9592
|
#
|
9444
|
-
# UI name: [Average agent talk time][
|
9593
|
+
# UI name: [Average agent talk time][36]
|
9445
9594
|
#
|
9446
9595
|
# AVG\_TALK\_TIME\_CUSTOMER
|
9447
9596
|
#
|
@@ -9454,7 +9603,48 @@ module Aws::Connect
|
|
9454
9603
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9455
9604
|
# Q in Connect
|
9456
9605
|
#
|
9457
|
-
# UI name: [Average customer talk time][
|
9606
|
+
# UI name: [Average customer talk time][37]
|
9607
|
+
#
|
9608
|
+
# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
|
9609
|
+
#
|
9610
|
+
# : This metric is available only for contacts analyzed by outbound
|
9611
|
+
# campaigns analytics.
|
9612
|
+
#
|
9613
|
+
# Unit: Seconds
|
9614
|
+
#
|
9615
|
+
# Valid groupings and filters: Campaign
|
9616
|
+
#
|
9617
|
+
# UI name: [Average wait time after customer connection][38]
|
9618
|
+
#
|
9619
|
+
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
|
9620
|
+
#
|
9621
|
+
# : This metric is available only for contacts analyzed by outbound
|
9622
|
+
# campaigns analytics.
|
9623
|
+
#
|
9624
|
+
# Unit: Count
|
9625
|
+
#
|
9626
|
+
# Valid groupings and filters: Campaign, Agent
|
9627
|
+
#
|
9628
|
+
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9629
|
+
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9630
|
+
# `GT` (for *Greater than*).
|
9631
|
+
#
|
9632
|
+
# UI name: [Campaign contacts abandoned after X][39]
|
9633
|
+
#
|
9634
|
+
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
|
9635
|
+
#
|
9636
|
+
# : This metric is available only for contacts analyzed by outbound
|
9637
|
+
# campaigns analytics.
|
9638
|
+
#
|
9639
|
+
# Unit: Percent
|
9640
|
+
#
|
9641
|
+
# Valid groupings and filters: Campaign, Agent
|
9642
|
+
#
|
9643
|
+
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9644
|
+
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9645
|
+
# `GT` (for *Greater than*).
|
9646
|
+
#
|
9647
|
+
# UI name: [Campaign contacts abandoned after X rate][40]
|
9458
9648
|
#
|
9459
9649
|
# CASES\_CREATED
|
9460
9650
|
#
|
@@ -9464,7 +9654,7 @@ module Aws::Connect
|
|
9464
9654
|
#
|
9465
9655
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9466
9656
|
#
|
9467
|
-
# UI name: [Cases created][
|
9657
|
+
# UI name: [Cases created][41]
|
9468
9658
|
#
|
9469
9659
|
# CONTACTS\_CREATED
|
9470
9660
|
#
|
@@ -9475,7 +9665,7 @@ module Aws::Connect
|
|
9475
9665
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9476
9666
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9477
9667
|
#
|
9478
|
-
# UI name: [Contacts created][
|
9668
|
+
# UI name: [Contacts created][42]
|
9479
9669
|
#
|
9480
9670
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9481
9671
|
#
|
@@ -9492,7 +9682,7 @@ module Aws::Connect
|
|
9492
9682
|
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
|
9493
9683
|
# Q in Connect
|
9494
9684
|
#
|
9495
|
-
# UI name: [API contacts handled][
|
9685
|
+
# UI name: [API contacts handled][43]
|
9496
9686
|
#
|
9497
9687
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9498
9688
|
#
|
@@ -9507,7 +9697,7 @@ module Aws::Connect
|
|
9507
9697
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9508
9698
|
# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9509
9699
|
#
|
9510
|
-
# UI name: [Contacts handled (connected to agent timestamp)][
|
9700
|
+
# UI name: [Contacts handled (connected to agent timestamp)][44]
|
9511
9701
|
#
|
9512
9702
|
# CONTACTS\_HOLD\_ABANDONS
|
9513
9703
|
#
|
@@ -9517,7 +9707,7 @@ module Aws::Connect
|
|
9517
9707
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9518
9708
|
# Q in Connect
|
9519
9709
|
#
|
9520
|
-
# UI name: [Contacts hold disconnect][
|
9710
|
+
# UI name: [Contacts hold disconnect][44]
|
9521
9711
|
#
|
9522
9712
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
9523
9713
|
#
|
@@ -9526,7 +9716,7 @@ module Aws::Connect
|
|
9526
9716
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9527
9717
|
# Agent, Agent Hierarchy, Q in Connect
|
9528
9718
|
#
|
9529
|
-
# UI name: [Contacts hold agent disconnect][
|
9719
|
+
# UI name: [Contacts hold agent disconnect][45]
|
9530
9720
|
#
|
9531
9721
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
9532
9722
|
#
|
@@ -9535,7 +9725,7 @@ module Aws::Connect
|
|
9535
9725
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9536
9726
|
# Agent, Agent Hierarchy, Q in Connect
|
9537
9727
|
#
|
9538
|
-
# UI name: [Contacts hold customer disconnect][
|
9728
|
+
# UI name: [Contacts hold customer disconnect][46]
|
9539
9729
|
#
|
9540
9730
|
# CONTACTS\_PUT\_ON\_HOLD
|
9541
9731
|
#
|
@@ -9544,7 +9734,7 @@ module Aws::Connect
|
|
9544
9734
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9545
9735
|
# Agent, Agent Hierarchy, Q in Connect
|
9546
9736
|
#
|
9547
|
-
# UI name: [Contacts put on hold][
|
9737
|
+
# UI name: [Contacts put on hold][46]
|
9548
9738
|
#
|
9549
9739
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
9550
9740
|
#
|
@@ -9553,7 +9743,7 @@ module Aws::Connect
|
|
9553
9743
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9554
9744
|
# Agent, Agent Hierarchy, Q in Connect
|
9555
9745
|
#
|
9556
|
-
# UI name: [Contacts transferred out external][
|
9746
|
+
# UI name: [Contacts transferred out external][47]
|
9557
9747
|
#
|
9558
9748
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
9559
9749
|
#
|
@@ -9562,7 +9752,7 @@ module Aws::Connect
|
|
9562
9752
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9563
9753
|
# Agent, Agent Hierarchy, Q in Connect
|
9564
9754
|
#
|
9565
|
-
# UI name: [Contacts transferred out internal][
|
9755
|
+
# UI name: [Contacts transferred out internal][48]
|
9566
9756
|
#
|
9567
9757
|
# CONTACTS\_QUEUED
|
9568
9758
|
#
|
@@ -9572,7 +9762,7 @@ module Aws::Connect
|
|
9572
9762
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9573
9763
|
# Q in Connect
|
9574
9764
|
#
|
9575
|
-
# UI name: [Contacts queued][
|
9765
|
+
# UI name: [Contacts queued][49]
|
9576
9766
|
#
|
9577
9767
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
9578
9768
|
#
|
@@ -9581,7 +9771,7 @@ module Aws::Connect
|
|
9581
9771
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9582
9772
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
9583
9773
|
#
|
9584
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
9774
|
+
# UI name: [Contacts queued (enqueue timestamp)][50]
|
9585
9775
|
#
|
9586
9776
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
9587
9777
|
#
|
@@ -9594,8 +9784,7 @@ module Aws::Connect
|
|
9594
9784
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9595
9785
|
# `LT` (for "Less than").
|
9596
9786
|
#
|
9597
|
-
# UI name:
|
9598
|
-
# website.
|
9787
|
+
# UI name: [Contacts removed from queue in X seconds][51]
|
9599
9788
|
#
|
9600
9789
|
# CONTACTS\_RESOLVED\_IN\_X
|
9601
9790
|
#
|
@@ -9608,7 +9797,7 @@ module Aws::Connect
|
|
9608
9797
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9609
9798
|
# `LT` (for "Less than").
|
9610
9799
|
#
|
9611
|
-
# UI name: [Contacts resolved in X][
|
9800
|
+
# UI name: [Contacts resolved in X][52]
|
9612
9801
|
#
|
9613
9802
|
# CONTACTS\_TRANSFERRED\_OUT
|
9614
9803
|
#
|
@@ -9618,7 +9807,7 @@ module Aws::Connect
|
|
9618
9807
|
# Agent, Agent Hierarchy, Feature,
|
9619
9808
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9620
9809
|
#
|
9621
|
-
# UI name: [Contacts transferred out][
|
9810
|
+
# UI name: [Contacts transferred out][53]
|
9622
9811
|
#
|
9623
9812
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9624
9813
|
#
|
@@ -9632,7 +9821,7 @@ module Aws::Connect
|
|
9632
9821
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9633
9822
|
# Q in Connect
|
9634
9823
|
#
|
9635
|
-
# UI name: [Contacts transferred out by agent][
|
9824
|
+
# UI name: [Contacts transferred out by agent][54]
|
9636
9825
|
#
|
9637
9826
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
9638
9827
|
#
|
@@ -9642,7 +9831,7 @@ module Aws::Connect
|
|
9642
9831
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9643
9832
|
# Q in Connect
|
9644
9833
|
#
|
9645
|
-
# UI name: [Contacts transferred out queue][
|
9834
|
+
# UI name: [Contacts transferred out queue][54]
|
9646
9835
|
#
|
9647
9836
|
# CURRENT\_CASES
|
9648
9837
|
#
|
@@ -9652,7 +9841,43 @@ module Aws::Connect
|
|
9652
9841
|
#
|
9653
9842
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9654
9843
|
#
|
9655
|
-
# UI name: [Current cases][
|
9844
|
+
# UI name: [Current cases][55]
|
9845
|
+
#
|
9846
|
+
# DELIVERY\_ATTEMPTS
|
9847
|
+
#
|
9848
|
+
# : This metric is available only for contacts analyzed by outbound
|
9849
|
+
# campaigns analytics.
|
9850
|
+
#
|
9851
|
+
# Unit: Count
|
9852
|
+
#
|
9853
|
+
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9854
|
+
# `DISCONNECT_REASON`
|
9855
|
+
#
|
9856
|
+
# Valid groupings and filters: Campaign, Agent, Queue, Routing
|
9857
|
+
# Profile, Answering Machine Detection Status, Disconnect Reason
|
9858
|
+
#
|
9859
|
+
# UI name: [Delivery attempts][56]
|
9860
|
+
#
|
9861
|
+
# DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
|
9862
|
+
#
|
9863
|
+
# : This metric is available only for contacts analyzed by outbound
|
9864
|
+
# campaigns analytics, and with the answering machine detection
|
9865
|
+
# enabled.
|
9866
|
+
#
|
9867
|
+
# Unit: Percent
|
9868
|
+
#
|
9869
|
+
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9870
|
+
# `DISCONNECT_REASON`
|
9871
|
+
#
|
9872
|
+
# Valid groupings and filters: Campaign, Agent, Answering Machine
|
9873
|
+
# Detection Status, Disconnect Reason
|
9874
|
+
#
|
9875
|
+
# <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
|
9876
|
+
# filters but not valid groupings.
|
9877
|
+
#
|
9878
|
+
# </note>
|
9879
|
+
#
|
9880
|
+
# UI name: [Delivery attempt disposition rate][57]
|
9656
9881
|
#
|
9657
9882
|
# FLOWS\_OUTCOME
|
9658
9883
|
#
|
@@ -9664,7 +9889,7 @@ module Aws::Connect
|
|
9664
9889
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9665
9890
|
# published timestamp
|
9666
9891
|
#
|
9667
|
-
# UI name: [Flows outcome][
|
9892
|
+
# UI name: [Flows outcome][58]
|
9668
9893
|
#
|
9669
9894
|
# FLOWS\_STARTED
|
9670
9895
|
#
|
@@ -9675,7 +9900,19 @@ module Aws::Connect
|
|
9675
9900
|
# resource ID, Flows resource ID, Initiation method, Resource
|
9676
9901
|
# published timestamp
|
9677
9902
|
#
|
9678
|
-
# UI name: [Flows started][
|
9903
|
+
# UI name: [Flows started][59]
|
9904
|
+
#
|
9905
|
+
# HUMAN\_ANSWERED\_CALLS
|
9906
|
+
#
|
9907
|
+
# : This metric is available only for contacts analyzed by outbound
|
9908
|
+
# campaigns analytics, and with the answering machine detection
|
9909
|
+
# enabled.
|
9910
|
+
#
|
9911
|
+
# Unit: Count
|
9912
|
+
#
|
9913
|
+
# Valid groupings and filters: Campaign, Agent
|
9914
|
+
#
|
9915
|
+
# UI name: [Human answered][60]
|
9679
9916
|
#
|
9680
9917
|
# MAX\_FLOW\_TIME
|
9681
9918
|
#
|
@@ -9687,7 +9924,7 @@ module Aws::Connect
|
|
9687
9924
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9688
9925
|
# published timestamp
|
9689
9926
|
#
|
9690
|
-
# UI name: [Maximum flow time][
|
9927
|
+
# UI name: [Maximum flow time][61]
|
9691
9928
|
#
|
9692
9929
|
# MAX\_QUEUED\_TIME
|
9693
9930
|
#
|
@@ -9697,7 +9934,7 @@ module Aws::Connect
|
|
9697
9934
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9698
9935
|
# Q in Connect
|
9699
9936
|
#
|
9700
|
-
# UI name: [Maximum queued time][
|
9937
|
+
# UI name: [Maximum queued time][62]
|
9701
9938
|
#
|
9702
9939
|
# MIN\_FLOW\_TIME
|
9703
9940
|
#
|
@@ -9709,7 +9946,7 @@ module Aws::Connect
|
|
9709
9946
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9710
9947
|
# published timestamp
|
9711
9948
|
#
|
9712
|
-
# UI name: [Minimum flow time][
|
9949
|
+
# UI name: [Minimum flow time][63]
|
9713
9950
|
#
|
9714
9951
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
9715
9952
|
#
|
@@ -9719,7 +9956,7 @@ module Aws::Connect
|
|
9719
9956
|
#
|
9720
9957
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9721
9958
|
#
|
9722
|
-
# UI name: [Cases resolved on first contact][
|
9959
|
+
# UI name: [Cases resolved on first contact][64]
|
9723
9960
|
#
|
9724
9961
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
9725
9962
|
#
|
@@ -9751,7 +9988,7 @@ module Aws::Connect
|
|
9751
9988
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9752
9989
|
# published timestamp
|
9753
9990
|
#
|
9754
|
-
# UI name: [Flows outcome percentage][
|
9991
|
+
# UI name: [Flows outcome percentage][65].
|
9755
9992
|
#
|
9756
9993
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
9757
9994
|
#
|
@@ -9768,7 +10005,7 @@ module Aws::Connect
|
|
9768
10005
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9769
10006
|
# Q in Connect
|
9770
10007
|
#
|
9771
|
-
# UI name: [Non-talk time percent][
|
10008
|
+
# UI name: [Non-talk time percent][66]
|
9772
10009
|
#
|
9773
10010
|
# PERCENT\_TALK\_TIME
|
9774
10011
|
#
|
@@ -9781,7 +10018,7 @@ module Aws::Connect
|
|
9781
10018
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9782
10019
|
# Q in Connect
|
9783
10020
|
#
|
9784
|
-
# UI name: [Talk time percent][
|
10021
|
+
# UI name: [Talk time percent][67]
|
9785
10022
|
#
|
9786
10023
|
# PERCENT\_TALK\_TIME\_AGENT
|
9787
10024
|
#
|
@@ -9794,7 +10031,7 @@ module Aws::Connect
|
|
9794
10031
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9795
10032
|
# Q in Connect
|
9796
10033
|
#
|
9797
|
-
# UI name: [Agent talk time percent][
|
10034
|
+
# UI name: [Agent talk time percent][68]
|
9798
10035
|
#
|
9799
10036
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
9800
10037
|
#
|
@@ -9807,7 +10044,7 @@ module Aws::Connect
|
|
9807
10044
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9808
10045
|
# Q in Connect
|
9809
10046
|
#
|
9810
|
-
# UI name: [Customer talk time percent][
|
10047
|
+
# UI name: [Customer talk time percent][69]
|
9811
10048
|
#
|
9812
10049
|
# REOPENED\_CASE\_ACTIONS
|
9813
10050
|
#
|
@@ -9817,7 +10054,7 @@ module Aws::Connect
|
|
9817
10054
|
#
|
9818
10055
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9819
10056
|
#
|
9820
|
-
# UI name: [Cases reopened][
|
10057
|
+
# UI name: [Cases reopened][70]
|
9821
10058
|
#
|
9822
10059
|
# RESOLVED\_CASE\_ACTIONS
|
9823
10060
|
#
|
@@ -9827,7 +10064,7 @@ module Aws::Connect
|
|
9827
10064
|
#
|
9828
10065
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9829
10066
|
#
|
9830
|
-
# UI name: [Cases resolved][
|
10067
|
+
# UI name: [Cases resolved][71]
|
9831
10068
|
#
|
9832
10069
|
# SERVICE\_LEVEL
|
9833
10070
|
#
|
@@ -9842,7 +10079,7 @@ module Aws::Connect
|
|
9842
10079
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9843
10080
|
# `LT` (for "Less than").
|
9844
10081
|
#
|
9845
|
-
# UI name: [Service level X][
|
10082
|
+
# UI name: [Service level X][72]
|
9846
10083
|
#
|
9847
10084
|
# STEP\_CONTACTS\_QUEUED
|
9848
10085
|
#
|
@@ -9860,7 +10097,7 @@ module Aws::Connect
|
|
9860
10097
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9861
10098
|
# Agent, Agent Hierarchy, Q in Connect
|
9862
10099
|
#
|
9863
|
-
# UI name: [After contact work time][
|
10100
|
+
# UI name: [After contact work time][73]
|
9864
10101
|
#
|
9865
10102
|
# SUM\_CONNECTING\_TIME\_AGENT
|
9866
10103
|
#
|
@@ -9873,7 +10110,7 @@ module Aws::Connect
|
|
9873
10110
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9874
10111
|
# Agent, Agent Hierarchy
|
9875
10112
|
#
|
9876
|
-
# UI name: [Agent API connecting time][
|
10113
|
+
# UI name: [Agent API connecting time][74]
|
9877
10114
|
#
|
9878
10115
|
# <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
|
9879
10116
|
# this metric.
|
@@ -9895,7 +10132,7 @@ module Aws::Connect
|
|
9895
10132
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9896
10133
|
# RoutingStepExpression, Q in Connect
|
9897
10134
|
#
|
9898
|
-
# UI name: [Contact abandoned][
|
10135
|
+
# UI name: [Contact abandoned][75]
|
9899
10136
|
#
|
9900
10137
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
9901
10138
|
#
|
@@ -9908,7 +10145,7 @@ module Aws::Connect
|
|
9908
10145
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9909
10146
|
# `LT` (for "Less than").
|
9910
10147
|
#
|
9911
|
-
# UI name: [Contacts abandoned in X seconds][
|
10148
|
+
# UI name: [Contacts abandoned in X seconds][76]
|
9912
10149
|
#
|
9913
10150
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
9914
10151
|
#
|
@@ -9921,7 +10158,7 @@ module Aws::Connect
|
|
9921
10158
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
9922
10159
|
# `LT` (for "Less than").
|
9923
10160
|
#
|
9924
|
-
# UI name: [Contacts answered in X seconds][
|
10161
|
+
# UI name: [Contacts answered in X seconds][77]
|
9925
10162
|
#
|
9926
10163
|
# SUM\_CONTACT\_FLOW\_TIME
|
9927
10164
|
#
|
@@ -9930,7 +10167,7 @@ module Aws::Connect
|
|
9930
10167
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9931
10168
|
# Agent, Agent Hierarchy, Q in Connect
|
9932
10169
|
#
|
9933
|
-
# UI name: [Contact flow time][
|
10170
|
+
# UI name: [Contact flow time][78]
|
9934
10171
|
#
|
9935
10172
|
# SUM\_CONTACT\_TIME\_AGENT
|
9936
10173
|
#
|
@@ -9939,7 +10176,7 @@ module Aws::Connect
|
|
9939
10176
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
9940
10177
|
# Hierarchy
|
9941
10178
|
#
|
9942
|
-
# UI name: [Agent on contact time][
|
10179
|
+
# UI name: [Agent on contact time][79]
|
9943
10180
|
#
|
9944
10181
|
# SUM\_CONTACTS\_DISCONNECTED
|
9945
10182
|
#
|
@@ -9951,7 +10188,7 @@ module Aws::Connect
|
|
9951
10188
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9952
10189
|
# Q in Connect
|
9953
10190
|
#
|
9954
|
-
# UI name: [Contact disconnected][
|
10191
|
+
# UI name: [Contact disconnected][80]
|
9955
10192
|
#
|
9956
10193
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
9957
10194
|
#
|
@@ -9960,7 +10197,7 @@ module Aws::Connect
|
|
9960
10197
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
9961
10198
|
# Hierarchy
|
9962
10199
|
#
|
9963
|
-
# UI name: [Error status time][
|
10200
|
+
# UI name: [Error status time][81]
|
9964
10201
|
#
|
9965
10202
|
# SUM\_HANDLE\_TIME
|
9966
10203
|
#
|
@@ -9969,7 +10206,7 @@ module Aws::Connect
|
|
9969
10206
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9970
10207
|
# Agent, Agent Hierarchy, Q in Connect
|
9971
10208
|
#
|
9972
|
-
# UI name: [Contact handle time][
|
10209
|
+
# UI name: [Contact handle time][82]
|
9973
10210
|
#
|
9974
10211
|
# SUM\_HOLD\_TIME
|
9975
10212
|
#
|
@@ -9978,7 +10215,7 @@ module Aws::Connect
|
|
9978
10215
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9979
10216
|
# Agent, Agent Hierarchy, Q in Connect
|
9980
10217
|
#
|
9981
|
-
# UI name: [Customer hold time][
|
10218
|
+
# UI name: [Customer hold time][83]
|
9982
10219
|
#
|
9983
10220
|
# SUM\_IDLE\_TIME\_AGENT
|
9984
10221
|
#
|
@@ -9987,7 +10224,7 @@ module Aws::Connect
|
|
9987
10224
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
9988
10225
|
# Hierarchy
|
9989
10226
|
#
|
9990
|
-
# UI name: [Agent idle time][
|
10227
|
+
# UI name: [Agent idle time][84]
|
9991
10228
|
#
|
9992
10229
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
9993
10230
|
#
|
@@ -9996,7 +10233,7 @@ module Aws::Connect
|
|
9996
10233
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9997
10234
|
# Agent, Agent Hierarchy, Q in Connect
|
9998
10235
|
#
|
9999
|
-
# UI name: [Agent interaction and hold time][
|
10236
|
+
# UI name: [Agent interaction and hold time][85]
|
10000
10237
|
#
|
10001
10238
|
# SUM\_INTERACTION\_TIME
|
10002
10239
|
#
|
@@ -10005,7 +10242,7 @@ module Aws::Connect
|
|
10005
10242
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10006
10243
|
# Agent, Agent Hierarchy
|
10007
10244
|
#
|
10008
|
-
# UI name: [Agent interaction time][
|
10245
|
+
# UI name: [Agent interaction time][86]
|
10009
10246
|
#
|
10010
10247
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
10011
10248
|
#
|
@@ -10014,7 +10251,7 @@ module Aws::Connect
|
|
10014
10251
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10015
10252
|
# Hierarchy
|
10016
10253
|
#
|
10017
|
-
# UI name: [Non-Productive Time][
|
10254
|
+
# UI name: [Non-Productive Time][87]
|
10018
10255
|
#
|
10019
10256
|
# SUM\_ONLINE\_TIME\_AGENT
|
10020
10257
|
#
|
@@ -10023,7 +10260,7 @@ module Aws::Connect
|
|
10023
10260
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10024
10261
|
# Hierarchy
|
10025
10262
|
#
|
10026
|
-
# UI name: [Online time][
|
10263
|
+
# UI name: [Online time][88]
|
10027
10264
|
#
|
10028
10265
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
10029
10266
|
#
|
@@ -10032,7 +10269,7 @@ module Aws::Connect
|
|
10032
10269
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10033
10270
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10034
10271
|
#
|
10035
|
-
# UI name: [Callback attempts][
|
10272
|
+
# UI name: [Callback attempts][89]
|
10036
10273
|
#
|
10037
10274
|
#
|
10038
10275
|
#
|
@@ -10056,67 +10293,75 @@ module Aws::Connect
|
|
10056
10293
|
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
|
10057
10294
|
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
|
10058
10295
|
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
|
10059
|
-
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10060
|
-
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10061
|
-
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10062
|
-
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10063
|
-
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10064
|
-
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10065
|
-
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10066
|
-
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
10067
|
-
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10068
|
-
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-
|
10069
|
-
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10070
|
-
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10071
|
-
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10072
|
-
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
10073
|
-
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
10074
|
-
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
10075
|
-
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
10076
|
-
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10077
|
-
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10078
|
-
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10079
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10080
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10081
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10082
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10083
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10084
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10085
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10086
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
10087
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10088
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10089
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10090
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10091
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10092
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10093
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10094
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10095
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10096
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10097
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10098
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10099
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10100
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10101
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10102
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10103
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10104
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10105
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10106
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10107
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10108
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10109
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10110
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10111
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10112
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10113
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10114
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10115
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10116
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10117
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10118
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10119
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10296
|
+
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
|
10297
|
+
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
|
10298
|
+
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
|
10299
|
+
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
|
10300
|
+
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
|
10301
|
+
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
|
10302
|
+
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
|
10303
|
+
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
|
10304
|
+
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
10305
|
+
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
|
10306
|
+
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
|
10307
|
+
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
|
10308
|
+
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
|
10309
|
+
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
|
10310
|
+
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
|
10311
|
+
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
|
10312
|
+
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
|
10313
|
+
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
10314
|
+
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
10315
|
+
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
10316
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
10317
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
10318
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
10319
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
10320
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
10321
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
10322
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
10323
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
10324
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
10325
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
10326
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
10327
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
10328
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
10329
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
10330
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
10331
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
10332
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
10333
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
10334
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
10335
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
10336
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
10337
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
10338
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
10339
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
10340
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
10341
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
10342
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
10343
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
10344
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
10345
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
10346
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
10347
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
10348
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
10349
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
10350
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
10351
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
10352
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
10353
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
10354
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
10355
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
10356
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
10357
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
10358
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
10359
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
10360
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
10361
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
10362
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
10363
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
10364
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
10120
10365
|
# @return [Array<Types::MetricV2>]
|
10121
10366
|
#
|
10122
10367
|
# @!attribute [rw] next_token
|
@@ -11841,6 +12086,27 @@ module Aws::Connect
|
|
11841
12086
|
include Aws::Structure
|
11842
12087
|
end
|
11843
12088
|
|
12089
|
+
# A leaf node condition which can be used to specify a List condition to
|
12090
|
+
# search users with attributes included in Lists like Proficiencies.
|
12091
|
+
#
|
12092
|
+
# @!attribute [rw] target_list_type
|
12093
|
+
# The type of target list that will be used to filter the users.
|
12094
|
+
# @return [String]
|
12095
|
+
#
|
12096
|
+
# @!attribute [rw] conditions
|
12097
|
+
# A list of Condition objects which would be applied together with an
|
12098
|
+
# AND condition.
|
12099
|
+
# @return [Array<Types::Condition>]
|
12100
|
+
#
|
12101
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListCondition AWS API Documentation
|
12102
|
+
#
|
12103
|
+
class ListCondition < Struct.new(
|
12104
|
+
:target_list_type,
|
12105
|
+
:conditions)
|
12106
|
+
SENSITIVE = []
|
12107
|
+
include Aws::Structure
|
12108
|
+
end
|
12109
|
+
|
11844
12110
|
# @!attribute [rw] instance_id
|
11845
12111
|
# The identifier of the Amazon Connect instance. You can [find the
|
11846
12112
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -14469,6 +14735,41 @@ module Aws::Connect
|
|
14469
14735
|
include Aws::Structure
|
14470
14736
|
end
|
14471
14737
|
|
14738
|
+
# A leaf node condition which can be used to specify a numeric
|
14739
|
+
# condition.
|
14740
|
+
#
|
14741
|
+
# <note markdown="1"> The currently supported value for `FieldName` is `limit`.
|
14742
|
+
#
|
14743
|
+
# </note>
|
14744
|
+
#
|
14745
|
+
# @!attribute [rw] field_name
|
14746
|
+
# The name of the field in the number condition.
|
14747
|
+
# @return [String]
|
14748
|
+
#
|
14749
|
+
# @!attribute [rw] min_value
|
14750
|
+
# The minValue to be used while evaluating the number condition.
|
14751
|
+
# @return [Integer]
|
14752
|
+
#
|
14753
|
+
# @!attribute [rw] max_value
|
14754
|
+
# The maxValue to be used while evaluating the number condition.
|
14755
|
+
# @return [Integer]
|
14756
|
+
#
|
14757
|
+
# @!attribute [rw] comparison_type
|
14758
|
+
# The type of comparison to be made when evaluating the number
|
14759
|
+
# condition.
|
14760
|
+
# @return [String]
|
14761
|
+
#
|
14762
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NumberCondition AWS API Documentation
|
14763
|
+
#
|
14764
|
+
class NumberCondition < Struct.new(
|
14765
|
+
:field_name,
|
14766
|
+
:min_value,
|
14767
|
+
:max_value,
|
14768
|
+
:comparison_type)
|
14769
|
+
SENSITIVE = []
|
14770
|
+
include Aws::Structure
|
14771
|
+
end
|
14772
|
+
|
14472
14773
|
# Information about a reference when the `referenceType` is `NUMBER`.
|
14473
14774
|
# Otherwise, null.
|
14474
14775
|
#
|
@@ -14924,11 +15225,6 @@ module Aws::Connect
|
|
14924
15225
|
# @!attribute [rw] string_condition
|
14925
15226
|
# A leaf node condition which can be used to specify a string
|
14926
15227
|
# condition.
|
14927
|
-
#
|
14928
|
-
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
14929
|
-
# `description`.
|
14930
|
-
#
|
14931
|
-
# </note>
|
14932
15228
|
# @return [Types::StringCondition]
|
14933
15229
|
#
|
14934
15230
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSearchCriteria AWS API Documentation
|
@@ -15874,6 +16170,53 @@ module Aws::Connect
|
|
15874
16170
|
include Aws::Structure
|
15875
16171
|
end
|
15876
16172
|
|
16173
|
+
# Information about the post-contact summary for a real-time contact
|
16174
|
+
# segment.
|
16175
|
+
#
|
16176
|
+
# @!attribute [rw] content
|
16177
|
+
# The content of the summary.
|
16178
|
+
# @return [String]
|
16179
|
+
#
|
16180
|
+
# @!attribute [rw] status
|
16181
|
+
# Whether the summary was successfully COMPLETED or FAILED to be
|
16182
|
+
# generated.
|
16183
|
+
# @return [String]
|
16184
|
+
#
|
16185
|
+
# @!attribute [rw] failure_code
|
16186
|
+
# If the summary failed to be generated, one of the following failure
|
16187
|
+
# codes occurs:
|
16188
|
+
#
|
16189
|
+
# * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
|
16190
|
+
# your service quota.
|
16191
|
+
#
|
16192
|
+
# * `INSUFFICIENT_CONVERSATION_CONTENT`: The conversation needs to
|
16193
|
+
# have at least one turn from both the participants in order to
|
16194
|
+
# generate the summary.
|
16195
|
+
#
|
16196
|
+
# * `FAILED_SAFETY_GUIDELINES`: The generated summary cannot be
|
16197
|
+
# provided because it failed to meet system safety guidelines.
|
16198
|
+
#
|
16199
|
+
# * `INVALID_ANALYSIS_CONFIGURATION`: This code occurs when, for
|
16200
|
+
# example, you're using a [language][1] that isn't supported by
|
16201
|
+
# generative AI-powered post-contact summaries.
|
16202
|
+
#
|
16203
|
+
# * `INTERNAL_ERROR`: Internal system error.
|
16204
|
+
#
|
16205
|
+
#
|
16206
|
+
#
|
16207
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages.html#supported-languages-contact-lens
|
16208
|
+
# @return [String]
|
16209
|
+
#
|
16210
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentPostContactSummary AWS API Documentation
|
16211
|
+
#
|
16212
|
+
class RealTimeContactAnalysisSegmentPostContactSummary < Struct.new(
|
16213
|
+
:content,
|
16214
|
+
:status,
|
16215
|
+
:failure_code)
|
16216
|
+
SENSITIVE = []
|
16217
|
+
include Aws::Structure
|
16218
|
+
end
|
16219
|
+
|
15877
16220
|
# The analyzed transcript segment.
|
15878
16221
|
#
|
15879
16222
|
# @!attribute [rw] id
|
@@ -16051,6 +16394,10 @@ module Aws::Connect
|
|
16051
16394
|
# The analyzed attachments.
|
16052
16395
|
# @return [Types::RealTimeContactAnalysisSegmentAttachments]
|
16053
16396
|
#
|
16397
|
+
# @!attribute [rw] post_contact_summary
|
16398
|
+
# Information about the post-contact summary.
|
16399
|
+
# @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
|
16400
|
+
#
|
16054
16401
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
|
16055
16402
|
#
|
16056
16403
|
class RealtimeContactAnalysisSegment < Struct.new(
|
@@ -16059,6 +16406,7 @@ module Aws::Connect
|
|
16059
16406
|
:issues,
|
16060
16407
|
:event,
|
16061
16408
|
:attachments,
|
16409
|
+
:post_contact_summary,
|
16062
16410
|
:unknown)
|
16063
16411
|
SENSITIVE = []
|
16064
16412
|
include Aws::Structure
|
@@ -16069,6 +16417,7 @@ module Aws::Connect
|
|
16069
16417
|
class Issues < RealtimeContactAnalysisSegment; end
|
16070
16418
|
class Event < RealtimeContactAnalysisSegment; end
|
16071
16419
|
class Attachments < RealtimeContactAnalysisSegment; end
|
16420
|
+
class PostContactSummary < RealtimeContactAnalysisSegment; end
|
16072
16421
|
class Unknown < RealtimeContactAnalysisSegment; end
|
16073
16422
|
end
|
16074
16423
|
|
@@ -16993,6 +17342,64 @@ module Aws::Connect
|
|
16993
17342
|
include Aws::Structure
|
16994
17343
|
end
|
16995
17344
|
|
17345
|
+
# @!attribute [rw] instance_id
|
17346
|
+
# The identifier of the Amazon Connect instance. You can find the
|
17347
|
+
# instanceId in the ARN of the instance.
|
17348
|
+
# @return [String]
|
17349
|
+
#
|
17350
|
+
# @!attribute [rw] next_token
|
17351
|
+
# The token for the next set of results. Use the value returned in the
|
17352
|
+
# previous response in the next request to retrieve the next set of
|
17353
|
+
# results.
|
17354
|
+
# @return [String]
|
17355
|
+
#
|
17356
|
+
# @!attribute [rw] max_results
|
17357
|
+
# The maximum number of results to return per page.
|
17358
|
+
# @return [Integer]
|
17359
|
+
#
|
17360
|
+
# @!attribute [rw] search_filter
|
17361
|
+
# Filters to be applied to search results.
|
17362
|
+
# @return [Types::AgentStatusSearchFilter]
|
17363
|
+
#
|
17364
|
+
# @!attribute [rw] search_criteria
|
17365
|
+
# The search criteria to be used to return agent statuses.
|
17366
|
+
# @return [Types::AgentStatusSearchCriteria]
|
17367
|
+
#
|
17368
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesRequest AWS API Documentation
|
17369
|
+
#
|
17370
|
+
class SearchAgentStatusesRequest < Struct.new(
|
17371
|
+
:instance_id,
|
17372
|
+
:next_token,
|
17373
|
+
:max_results,
|
17374
|
+
:search_filter,
|
17375
|
+
:search_criteria)
|
17376
|
+
SENSITIVE = []
|
17377
|
+
include Aws::Structure
|
17378
|
+
end
|
17379
|
+
|
17380
|
+
# @!attribute [rw] agent_statuses
|
17381
|
+
# The search criteria to be used to return agent statuses.
|
17382
|
+
# @return [Array<Types::AgentStatus>]
|
17383
|
+
#
|
17384
|
+
# @!attribute [rw] next_token
|
17385
|
+
# If there are additional results, this is the token for the next set
|
17386
|
+
# of results.
|
17387
|
+
# @return [String]
|
17388
|
+
#
|
17389
|
+
# @!attribute [rw] approximate_total_count
|
17390
|
+
# The total number of agent statuses which matched your search query.
|
17391
|
+
# @return [Integer]
|
17392
|
+
#
|
17393
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesResponse AWS API Documentation
|
17394
|
+
#
|
17395
|
+
class SearchAgentStatusesResponse < Struct.new(
|
17396
|
+
:agent_statuses,
|
17397
|
+
:next_token,
|
17398
|
+
:approximate_total_count)
|
17399
|
+
SENSITIVE = []
|
17400
|
+
include Aws::Structure
|
17401
|
+
end
|
17402
|
+
|
16996
17403
|
# @!attribute [rw] target_arn
|
16997
17404
|
# The Amazon Resource Name (ARN) for Amazon Connect instances or
|
16998
17405
|
# traffic distribution groups that phone number inbound traffic is
|
@@ -17663,6 +18070,24 @@ module Aws::Connect
|
|
17663
18070
|
# The list of resource types to be used to search tags from. If not
|
17664
18071
|
# provided or if any empty list is provided, this API will search from
|
17665
18072
|
# all supported resource types.
|
18073
|
+
#
|
18074
|
+
# **Supported resource types**
|
18075
|
+
#
|
18076
|
+
# * AGENT
|
18077
|
+
#
|
18078
|
+
# * ROUTING\_PROFILE
|
18079
|
+
#
|
18080
|
+
# * STANDARD\_QUEUE
|
18081
|
+
#
|
18082
|
+
# * SECURITY\_PROFILE
|
18083
|
+
#
|
18084
|
+
# * OPERATING\_HOURS
|
18085
|
+
#
|
18086
|
+
# * PROMPT
|
18087
|
+
#
|
18088
|
+
# * CONTACT\_FLOW
|
18089
|
+
#
|
18090
|
+
# * FLOW\_MODULE
|
17666
18091
|
# @return [Array<String>]
|
17667
18092
|
#
|
17668
18093
|
# @!attribute [rw] next_token
|
@@ -17852,6 +18277,65 @@ module Aws::Connect
|
|
17852
18277
|
include Aws::Structure
|
17853
18278
|
end
|
17854
18279
|
|
18280
|
+
# @!attribute [rw] instance_id
|
18281
|
+
# The identifier of the Amazon Connect instance. You can find the
|
18282
|
+
# instanceId in the ARN of the instance.
|
18283
|
+
# @return [String]
|
18284
|
+
#
|
18285
|
+
# @!attribute [rw] next_token
|
18286
|
+
# The token for the next set of results. Use the value returned in the
|
18287
|
+
# previous response in the next request to retrieve the next set of
|
18288
|
+
# results.
|
18289
|
+
# @return [String]
|
18290
|
+
#
|
18291
|
+
# @!attribute [rw] max_results
|
18292
|
+
# The maximum number of results to return per page.
|
18293
|
+
# @return [Integer]
|
18294
|
+
#
|
18295
|
+
# @!attribute [rw] search_filter
|
18296
|
+
# Filters to be applied to search results.
|
18297
|
+
# @return [Types::UserHierarchyGroupSearchFilter]
|
18298
|
+
#
|
18299
|
+
# @!attribute [rw] search_criteria
|
18300
|
+
# The search criteria to be used to return UserHierarchyGroups.
|
18301
|
+
# @return [Types::UserHierarchyGroupSearchCriteria]
|
18302
|
+
#
|
18303
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsRequest AWS API Documentation
|
18304
|
+
#
|
18305
|
+
class SearchUserHierarchyGroupsRequest < Struct.new(
|
18306
|
+
:instance_id,
|
18307
|
+
:next_token,
|
18308
|
+
:max_results,
|
18309
|
+
:search_filter,
|
18310
|
+
:search_criteria)
|
18311
|
+
SENSITIVE = []
|
18312
|
+
include Aws::Structure
|
18313
|
+
end
|
18314
|
+
|
18315
|
+
# @!attribute [rw] user_hierarchy_groups
|
18316
|
+
# Information about the userHierarchyGroups.
|
18317
|
+
# @return [Array<Types::HierarchyGroup>]
|
18318
|
+
#
|
18319
|
+
# @!attribute [rw] next_token
|
18320
|
+
# If there are additional results, this is the token for the next set
|
18321
|
+
# of results.
|
18322
|
+
# @return [String]
|
18323
|
+
#
|
18324
|
+
# @!attribute [rw] approximate_total_count
|
18325
|
+
# The total number of userHierarchyGroups which matched your search
|
18326
|
+
# query.
|
18327
|
+
# @return [Integer]
|
18328
|
+
#
|
18329
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsResponse AWS API Documentation
|
18330
|
+
#
|
18331
|
+
class SearchUserHierarchyGroupsResponse < Struct.new(
|
18332
|
+
:user_hierarchy_groups,
|
18333
|
+
:next_token,
|
18334
|
+
:approximate_total_count)
|
18335
|
+
SENSITIVE = []
|
18336
|
+
include Aws::Structure
|
18337
|
+
end
|
18338
|
+
|
17855
18339
|
# @!attribute [rw] instance_id
|
17856
18340
|
# The identifier of the Amazon Connect instance. You can [find the
|
17857
18341
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -18033,7 +18517,7 @@ module Aws::Connect
|
|
18033
18517
|
class SearchableContactAttributesCriteria < Struct.new(
|
18034
18518
|
:key,
|
18035
18519
|
:values)
|
18036
|
-
SENSITIVE = [:key]
|
18520
|
+
SENSITIVE = [:key, :values]
|
18037
18521
|
include Aws::Structure
|
18038
18522
|
end
|
18039
18523
|
|
@@ -18160,11 +18644,6 @@ module Aws::Connect
|
|
18160
18644
|
# @!attribute [rw] string_condition
|
18161
18645
|
# A leaf node condition which can be used to specify a string
|
18162
18646
|
# condition.
|
18163
|
-
#
|
18164
|
-
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
18165
|
-
# `description`.
|
18166
|
-
#
|
18167
|
-
# </note>
|
18168
18647
|
# @return [Types::StringCondition]
|
18169
18648
|
#
|
18170
18649
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
|
@@ -19465,11 +19944,6 @@ module Aws::Connect
|
|
19465
19944
|
|
19466
19945
|
# A leaf node condition which can be used to specify a string condition.
|
19467
19946
|
#
|
19468
|
-
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
19469
|
-
# `description`.
|
19470
|
-
#
|
19471
|
-
# </note>
|
19472
|
-
#
|
19473
19947
|
# @!attribute [rw] field_name
|
19474
19948
|
# The name of the field in the string condition.
|
19475
19949
|
# @return [String]
|
@@ -19979,8 +20453,8 @@ module Aws::Connect
|
|
19979
20453
|
# Contains information about the threshold for service level metrics.
|
19980
20454
|
#
|
19981
20455
|
# @!attribute [rw] comparison
|
19982
|
-
# The type of comparison. Only "less than" (LT)
|
19983
|
-
# supported.
|
20456
|
+
# The type of comparison. Only "less than" (LT) and "greater than"
|
20457
|
+
# (GT) comparisons are supported.
|
19984
20458
|
# @return [String]
|
19985
20459
|
#
|
19986
20460
|
# @!attribute [rw] threshold_value
|
@@ -20253,7 +20727,7 @@ module Aws::Connect
|
|
20253
20727
|
:participant_role,
|
20254
20728
|
:search_text,
|
20255
20729
|
:match_type)
|
20256
|
-
SENSITIVE = []
|
20730
|
+
SENSITIVE = [:search_text]
|
20257
20731
|
include Aws::Structure
|
20258
20732
|
end
|
20259
20733
|
|
@@ -22509,6 +22983,59 @@ module Aws::Connect
|
|
22509
22983
|
include Aws::Structure
|
22510
22984
|
end
|
22511
22985
|
|
22986
|
+
# The search criteria to be used to return userHierarchyGroup.
|
22987
|
+
#
|
22988
|
+
# @!attribute [rw] or_conditions
|
22989
|
+
# A list of conditions which would be applied together with an OR
|
22990
|
+
# condition.
|
22991
|
+
# @return [Array<Types::UserHierarchyGroupSearchCriteria>]
|
22992
|
+
#
|
22993
|
+
# @!attribute [rw] and_conditions
|
22994
|
+
# A list of conditions which would be applied together with an AND
|
22995
|
+
# condition.
|
22996
|
+
# @return [Array<Types::UserHierarchyGroupSearchCriteria>]
|
22997
|
+
#
|
22998
|
+
# @!attribute [rw] string_condition
|
22999
|
+
# A leaf node condition which can be used to specify a string
|
23000
|
+
# condition.
|
23001
|
+
#
|
23002
|
+
# <note markdown="1"> The currently supported values for `FieldName` are `name`,
|
23003
|
+
# `parentId`, `levelId`, and `resourceID`.
|
23004
|
+
#
|
23005
|
+
# </note>
|
23006
|
+
# @return [Types::StringCondition]
|
23007
|
+
#
|
23008
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchCriteria AWS API Documentation
|
23009
|
+
#
|
23010
|
+
class UserHierarchyGroupSearchCriteria < Struct.new(
|
23011
|
+
:or_conditions,
|
23012
|
+
:and_conditions,
|
23013
|
+
:string_condition)
|
23014
|
+
SENSITIVE = []
|
23015
|
+
include Aws::Structure
|
23016
|
+
end
|
23017
|
+
|
23018
|
+
# Filters to be applied to search results.
|
23019
|
+
#
|
23020
|
+
# @!attribute [rw] attribute_filter
|
23021
|
+
# An object that can be used to specify Tag conditions inside the
|
23022
|
+
# SearchFilter. This accepts an OR or AND (List of List) input where:
|
23023
|
+
#
|
23024
|
+
# * The top level list specifies conditions that need to be applied
|
23025
|
+
# with `OR` operator.
|
23026
|
+
#
|
23027
|
+
# * The inner list specifies conditions that need to be applied with
|
23028
|
+
# `AND` operator.
|
23029
|
+
# @return [Types::ControlPlaneAttributeFilter]
|
23030
|
+
#
|
23031
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchFilter AWS API Documentation
|
23032
|
+
#
|
23033
|
+
class UserHierarchyGroupSearchFilter < Struct.new(
|
23034
|
+
:attribute_filter)
|
23035
|
+
SENSITIVE = []
|
23036
|
+
include Aws::Structure
|
23037
|
+
end
|
23038
|
+
|
22512
23039
|
# Contains information about the identity of a user.
|
22513
23040
|
#
|
22514
23041
|
# <note markdown="1"> For Amazon Connect instances that are created with the
|
@@ -22744,6 +23271,12 @@ module Aws::Connect
|
|
22744
23271
|
# `ResourceId`.
|
22745
23272
|
# @return [Types::StringCondition]
|
22746
23273
|
#
|
23274
|
+
# @!attribute [rw] list_condition
|
23275
|
+
# A leaf node condition which can be used to specify a List condition
|
23276
|
+
# to search users with attributes included in Lists like
|
23277
|
+
# Proficiencies.
|
23278
|
+
# @return [Types::ListCondition]
|
23279
|
+
#
|
22747
23280
|
# @!attribute [rw] hierarchy_group_condition
|
22748
23281
|
# A leaf node condition which can be used to specify a hierarchy group
|
22749
23282
|
# condition.
|
@@ -22755,6 +23288,7 @@ module Aws::Connect
|
|
22755
23288
|
:or_conditions,
|
22756
23289
|
:and_conditions,
|
22757
23290
|
:string_condition,
|
23291
|
+
:list_condition,
|
22758
23292
|
:hierarchy_group_condition)
|
22759
23293
|
SENSITIVE = []
|
22760
23294
|
include Aws::Structure
|
@@ -23002,7 +23536,7 @@ module Aws::Connect
|
|
23002
23536
|
:input_schema,
|
23003
23537
|
:template,
|
23004
23538
|
:actions)
|
23005
|
-
SENSITIVE = [:input_schema]
|
23539
|
+
SENSITIVE = [:input_schema, :actions]
|
23006
23540
|
include Aws::Structure
|
23007
23541
|
end
|
23008
23542
|
|
@@ -23023,7 +23557,7 @@ module Aws::Connect
|
|
23023
23557
|
class ViewInputContent < Struct.new(
|
23024
23558
|
:template,
|
23025
23559
|
:actions)
|
23026
|
-
SENSITIVE = []
|
23560
|
+
SENSITIVE = [:actions]
|
23027
23561
|
include Aws::Structure
|
23028
23562
|
end
|
23029
23563
|
|