aws-sdk-connect 1.167.0 → 1.169.0

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@@ -356,6 +356,65 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # The search criteria to be used to return agent statuses.
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+ #
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+ # @!attribute [rw] or_conditions
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+ # A list of conditions which would be applied together with an `OR`
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+ # condition.
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+ # @return [Array<Types::AgentStatusSearchCriteria>]
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+ #
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+ # @!attribute [rw] and_conditions
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+ # A leaf node condition which can be used to specify a string
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+ # condition.
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+ #
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+ # <note markdown="1"> The currently supported values for `FieldName` are `name`,


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+ # `description`, `state`, `type`, `displayOrder`,
 and `resourceID`.
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+ #
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+ # </note>
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+ # @return [Array<Types::AgentStatusSearchCriteria>]
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+ #
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+ # @!attribute [rw] string_condition
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+ # A leaf node condition which can be used to specify a string
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+ # condition.
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+ #
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+ # <note markdown="1"> The currently supported values for `FieldName` are `name`,


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+ # `description`, `state`, `type`, `displayOrder`,
 and `resourceID`.
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+ #
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+ # </note>
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+ # @return [Types::StringCondition]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchCriteria AWS API Documentation
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+ #
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+ class AgentStatusSearchCriteria < Struct.new(
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+ :or_conditions,
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+ :and_conditions,
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+ :string_condition)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # Filters to be applied to search results.
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+ #
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+ # @!attribute [rw] attribute_filter
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+ # An object that can be used to specify Tag conditions inside the
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+ # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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+ # where:
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+ #
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+ # * The top level list specifies conditions that need to be applied
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+ # with `OR` operator.
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+ #
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+ # * The inner list specifies conditions that need to be applied with
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+ # `AND` operator.
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+ # @return [Types::ControlPlaneAttributeFilter]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchFilter AWS API Documentation
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+ #
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+ class AgentStatusSearchFilter < Struct.new(
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+ :attribute_filter)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Summary information for an agent status.
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  #
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  # @!attribute [rw] id
@@ -1990,6 +2049,21 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # A list of conditions which would be applied together with an `AND`
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+ # condition.
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+ #
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+ # @!attribute [rw] tag_conditions
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+ # A leaf node condition which can be used to specify a tag condition.
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+ # @return [Array<Types::TagCondition>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CommonAttributeAndCondition AWS API Documentation
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+ #
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+ class CommonAttributeAndCondition < Struct.new(
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+ :tag_conditions)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Request to CompleteAttachedFileUpload API
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  #
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  # @!attribute [rw] instance_id
@@ -2029,6 +2103,33 @@ module Aws::Connect
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  #
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  class CompleteAttachedFileUploadResponse < Aws::EmptyStructure; end
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+ # A leaf node condition which can be used to specify a ProficiencyName,
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+ # ProficiencyValue and ProficiencyLimit.
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+ #
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+ # @!attribute [rw] string_condition
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+ # A leaf node condition which can be used to specify a string
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+ # condition.
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+ #
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+ # <note markdown="1"> The currently supported values for `FieldName` are `name` and

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+ # `value`.
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+ #
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+ # </note>
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+ # @return [Types::StringCondition]
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+ #
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+ # @!attribute [rw] number_condition
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+ # A leaf node condition which can be used to specify a numeric
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+ # condition.
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+ # @return [Types::NumberCondition]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Condition AWS API Documentation
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+ #
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+ class Condition < Struct.new(
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+ :string_condition,
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+ :number_condition)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Operation cannot be performed at this time as there is a conflict with
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  # another operation or contact state.
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  #
@@ -2485,11 +2586,6 @@ module Aws::Connect
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  # @!attribute [rw] string_condition
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  # A leaf node condition which can be used to specify a string
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  # condition.
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- #
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- # <note markdown="1"> The currently supported values for `FieldName` are `name` and
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- # `description`.
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- #
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- # </note>
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  # @return [Types::StringCondition]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSearchCriteria AWS API Documentation
@@ -2581,11 +2677,6 @@ module Aws::Connect
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  # @!attribute [rw] string_condition
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  # A leaf node condition which can be used to specify a string
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  # condition.
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- #
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- # <note markdown="1"> The currently supported values for `FieldName` are `name` and
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- # `description`.
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- #
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- # </note>
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  # @return [Types::StringCondition]
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  #
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  # @!attribute [rw] type_condition
@@ -2810,6 +2901,41 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # An object that can be used to specify Tag conditions inside the
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+ # `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
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+ # where:
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+ #
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+ # * The top level list specifies conditions that need to be applied with
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+ # `OR` operator.
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+ #
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+ # * The inner list specifies conditions that need to be applied with
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+ # `AND` operator.
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+ #
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+ # @!attribute [rw] or_conditions
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+ # A list of conditions which would be applied together with an `OR`
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+ # condition.
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+ # @return [Array<Types::CommonAttributeAndCondition>]
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+ #
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+ # @!attribute [rw] and_condition
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+ # A list of conditions which would be applied together with an `AND`
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+ # condition.
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+ # @return [Types::CommonAttributeAndCondition]
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+ #
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+ # @!attribute [rw] tag_condition
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+ # A leaf node condition which can be used to specify a tag condition,
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+ # for example, `HAVE BPO = 123`.
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+ # @return [Types::TagCondition]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ControlPlaneAttributeFilter AWS API Documentation
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+ #
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+ class ControlPlaneAttributeFilter < Struct.new(
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+ :or_conditions,
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+ :and_condition,
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+ :tag_condition)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # An object that can be used to specify Tag conditions inside the
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  # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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  # where:
@@ -8960,6 +9086,8 @@ module Aws::Connect
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  #
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  # * Agents
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  #
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+ # * Campaigns
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+ #
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  # * Channels
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  #
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  # * Feature
@@ -8975,6 +9103,9 @@ module Aws::Connect
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  # At least one filter must be passed from queues, routing profiles,
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  # agents, or user hierarchy groups.
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  #
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+ # For metrics for outbound campaigns analytics, you can also use
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+ # campaigns to satisfy at least one filter requirement.
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+ #
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  # To filter by phone number, see [Create a historical metrics
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  # report][1] in the *Amazon Connect Administrator Guide*.
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  #
@@ -8984,10 +9115,11 @@ module Aws::Connect
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  # single request. Valid filter keys: `AGENT` \|
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  # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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- # `AGENT_HIERARCHY_LEVEL_FIVE` \| `CASE_TEMPLATE_ARN` \|
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- # `CASE_STATUS` \| `CHANNEL` \|
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- # `contact/segmentAttributes/connect:Subtype` \| `FEATURE` \|
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- # `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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+ # `AGENT_HIERARCHY_LEVEL_FIVE` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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+ # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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+ # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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+ # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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  # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
@@ -9024,9 +9156,13 @@ module Aws::Connect
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  #
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  # This filter is available only for contact record-driven metrics.
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  #
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+ # [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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+ # filter key.
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+ #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
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  # @return [Array<Types::FilterV2>]
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  #
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  # @!attribute [rw] groupings
@@ -9040,12 +9176,13 @@ module Aws::Connect
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  # Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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  # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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- # `contact/segmentAttributes/connect:Subtype` \| `FLOWS_RESOURCE_ID`
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- # \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE`
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- # \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION`
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+ # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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+ # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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+ # \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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+ # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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  # @return [Array<String>]
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  #
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  # @!attribute [rw] metrics
@@ -9254,6 +9391,18 @@ module Aws::Connect
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  #
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  # UI name: [Average conversation duration][20]
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  #
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+ # AVG\_DIALS\_PER\_MINUTE
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+ #
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+ # : This metric is available only for contacts analyzed by outbound
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+ # campaigns analytics.
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+ #
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+ # Unit: Count
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+ #
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+ # Valid groupings and filters: Campaign, Agent, Queue, Routing
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+ # Profile
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+ #
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+ # UI name: [Average dials per minute][21]
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+ #
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  # AVG\_FLOW\_TIME
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  #
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  # : Unit: Seconds
@@ -9264,7 +9413,7 @@ module Aws::Connect
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
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- # UI name: [Average flow time][21]
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+ # UI name: [Average flow time][22]
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent greeting time][22]
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+ # UI name: [Average agent greeting time][23]
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -9287,7 +9436,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
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  #
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- # UI name: [Average handle time][23]
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+ # UI name: [Average handle time][24]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9301,7 +9450,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average customer hold time][24]
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+ # UI name: [Average customer hold time][25]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9315,7 +9464,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time all contacts][25]
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+ # UI name: [Average customer hold time all contacts][26]
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  #
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  # AVG\_HOLDS
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  #
@@ -9325,7 +9474,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, Feature,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average holds][26]
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+ # UI name: [Average holds][27]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9339,7 +9488,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interaction and customer hold time][27]
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+ # UI name: [Average agent interaction and customer hold time][28]
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  #
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  # AVG\_INTERACTION\_TIME
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  #
@@ -9350,7 +9499,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average agent interaction time][28]
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+ # UI name: [Average agent interaction time][29]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9367,7 +9516,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interruptions][29]
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+ # UI name: [Average agent interruptions][30]
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  #
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  # AVG\_INTERRUPTION\_TIME\_AGENT
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  #
@@ -9380,7 +9529,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent interruption time][30]
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+ # UI name: [Average agent interruption time][31]
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  #
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9534
  # AVG\_NON\_TALK\_TIME
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  #
@@ -9393,7 +9542,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average non-talk time][31]
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+ # UI name: [Average non-talk time][32]
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  #
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  # AVG\_QUEUE\_ANSWER\_TIME
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  #
@@ -9402,7 +9551,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average queue answer time][32]
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+ # UI name: [Average queue answer time][33]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9415,7 +9564,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
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- # UI name: [Average resolution time][33]
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+ # UI name: [Average resolution time][34]
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  #
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  # AVG\_TALK\_TIME
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  #
@@ -9428,7 +9577,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average talk time][34]
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+ # UI name: [Average talk time][35]
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  #
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  # AVG\_TALK\_TIME\_AGENT
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  #
@@ -9441,7 +9590,7 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average agent talk time][35]
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+ # UI name: [Average agent talk time][36]
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  #
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  # AVG\_TALK\_TIME\_CUSTOMER
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  #
@@ -9454,7 +9603,48 @@ module Aws::Connect
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  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer talk time][36]
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+ # UI name: [Average customer talk time][37]
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+ #
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+ # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
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+ #
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+ # : This metric is available only for contacts analyzed by outbound
9611
+ # campaigns analytics.
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+ #
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+ # Unit: Seconds
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+ #
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+ # Valid groupings and filters: Campaign
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+ #
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+ # UI name: [Average wait time after customer connection][38]
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+ #
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+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
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+ #
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+ # : This metric is available only for contacts analyzed by outbound
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+ # campaigns analytics.
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+ #
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+ # Unit: Count
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+ #
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+ # Valid groupings and filters: Campaign, Agent
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+ #
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+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
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+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
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+ # `GT` (for *Greater than*).
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+ #
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+ # UI name: [Campaign contacts abandoned after X][39]
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+ #
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+ # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
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+ #
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+ # : This metric is available only for contacts analyzed by outbound
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+ # campaigns analytics.
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+ #
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+ # Unit: Percent
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+ #
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+ # Valid groupings and filters: Campaign, Agent
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+ #
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+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
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+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
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+ # `GT` (for *Greater than*).
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+ #
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+ # UI name: [Campaign contacts abandoned after X rate][40]
9458
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  #
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  # CASES\_CREATED
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  #
@@ -9464,7 +9654,7 @@ module Aws::Connect
9464
9654
  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Cases created][37]
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+ # UI name: [Cases created][41]
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  #
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  # CONTACTS\_CREATED
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  #
@@ -9475,7 +9665,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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  #
9478
- # UI name: [Contacts created][38]
9668
+ # UI name: [Contacts created][42]
9479
9669
  #
9480
9670
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9481
9671
  #
@@ -9492,7 +9682,7 @@ module Aws::Connect
9492
9682
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
9493
9683
  # Q in Connect
9494
9684
  #
9495
- # UI name: [API contacts handled][39]
9685
+ # UI name: [API contacts handled][43]
9496
9686
  #
9497
9687
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9498
9688
  #
@@ -9507,7 +9697,7 @@ module Aws::Connect
9507
9697
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9508
9698
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
9509
9699
  #
9510
- # UI name: [Contacts handled (connected to agent timestamp)][40]
9700
+ # UI name: [Contacts handled (connected to agent timestamp)][44]
9511
9701
  #
9512
9702
  # CONTACTS\_HOLD\_ABANDONS
9513
9703
  #
@@ -9517,7 +9707,7 @@ module Aws::Connect
9517
9707
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9518
9708
  # Q in Connect
9519
9709
  #
9520
- # UI name: [Contacts hold disconnect][40]
9710
+ # UI name: [Contacts hold disconnect][44]
9521
9711
  #
9522
9712
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9523
9713
  #
@@ -9526,7 +9716,7 @@ module Aws::Connect
9526
9716
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9527
9717
  # Agent, Agent Hierarchy, Q in Connect
9528
9718
  #
9529
- # UI name: [Contacts hold agent disconnect][41]
9719
+ # UI name: [Contacts hold agent disconnect][45]
9530
9720
  #
9531
9721
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9532
9722
  #
@@ -9535,7 +9725,7 @@ module Aws::Connect
9535
9725
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9536
9726
  # Agent, Agent Hierarchy, Q in Connect
9537
9727
  #
9538
- # UI name: [Contacts hold customer disconnect][42]
9728
+ # UI name: [Contacts hold customer disconnect][46]
9539
9729
  #
9540
9730
  # CONTACTS\_PUT\_ON\_HOLD
9541
9731
  #
@@ -9544,7 +9734,7 @@ module Aws::Connect
9544
9734
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9545
9735
  # Agent, Agent Hierarchy, Q in Connect
9546
9736
  #
9547
- # UI name: [Contacts put on hold][42]
9737
+ # UI name: [Contacts put on hold][46]
9548
9738
  #
9549
9739
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9550
9740
  #
@@ -9553,7 +9743,7 @@ module Aws::Connect
9553
9743
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9554
9744
  # Agent, Agent Hierarchy, Q in Connect
9555
9745
  #
9556
- # UI name: [Contacts transferred out external][43]
9746
+ # UI name: [Contacts transferred out external][47]
9557
9747
  #
9558
9748
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9559
9749
  #
@@ -9562,7 +9752,7 @@ module Aws::Connect
9562
9752
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9563
9753
  # Agent, Agent Hierarchy, Q in Connect
9564
9754
  #
9565
- # UI name: [Contacts transferred out internal][44]
9755
+ # UI name: [Contacts transferred out internal][48]
9566
9756
  #
9567
9757
  # CONTACTS\_QUEUED
9568
9758
  #
@@ -9572,7 +9762,7 @@ module Aws::Connect
9572
9762
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9573
9763
  # Q in Connect
9574
9764
  #
9575
- # UI name: [Contacts queued][45]
9765
+ # UI name: [Contacts queued][49]
9576
9766
  #
9577
9767
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9578
9768
  #
@@ -9581,7 +9771,7 @@ module Aws::Connect
9581
9771
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9582
9772
  # Hierarchy, contact/segmentAttributes/connect:Subtype
9583
9773
  #
9584
- # UI name: [Contacts queued (enqueue timestamp)][46]
9774
+ # UI name: [Contacts queued (enqueue timestamp)][50]
9585
9775
  #
9586
9776
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9587
9777
  #
@@ -9594,8 +9784,7 @@ module Aws::Connect
9594
9784
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9595
9785
  # `LT` (for "Less than").
9596
9786
  #
9597
- # UI name: This metric is not available in Amazon Connect admin
9598
- # website.
9787
+ # UI name: [Contacts removed from queue in X seconds][51]
9599
9788
  #
9600
9789
  # CONTACTS\_RESOLVED\_IN\_X
9601
9790
  #
@@ -9608,7 +9797,7 @@ module Aws::Connect
9608
9797
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9609
9798
  # `LT` (for "Less than").
9610
9799
  #
9611
- # UI name: [Contacts resolved in X][47]
9800
+ # UI name: [Contacts resolved in X][52]
9612
9801
  #
9613
9802
  # CONTACTS\_TRANSFERRED\_OUT
9614
9803
  #
@@ -9618,7 +9807,7 @@ module Aws::Connect
9618
9807
  # Agent, Agent Hierarchy, Feature,
9619
9808
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9620
9809
  #
9621
- # UI name: [Contacts transferred out][48]
9810
+ # UI name: [Contacts transferred out][53]
9622
9811
  #
9623
9812
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9624
9813
  #
@@ -9632,7 +9821,7 @@ module Aws::Connect
9632
9821
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9633
9822
  # Q in Connect
9634
9823
  #
9635
- # UI name: [Contacts transferred out by agent][49]
9824
+ # UI name: [Contacts transferred out by agent][54]
9636
9825
  #
9637
9826
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9638
9827
  #
@@ -9642,7 +9831,7 @@ module Aws::Connect
9642
9831
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9643
9832
  # Q in Connect
9644
9833
  #
9645
- # UI name: [Contacts transferred out queue][49]
9834
+ # UI name: [Contacts transferred out queue][54]
9646
9835
  #
9647
9836
  # CURRENT\_CASES
9648
9837
  #
@@ -9652,7 +9841,43 @@ module Aws::Connect
9652
9841
  #
9653
9842
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9654
9843
  #
9655
- # UI name: [Current cases][50]
9844
+ # UI name: [Current cases][55]
9845
+ #
9846
+ # DELIVERY\_ATTEMPTS
9847
+ #
9848
+ # : This metric is available only for contacts analyzed by outbound
9849
+ # campaigns analytics.
9850
+ #
9851
+ # Unit: Count
9852
+ #
9853
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9854
+ # `DISCONNECT_REASON`
9855
+ #
9856
+ # Valid groupings and filters: Campaign, Agent, Queue, Routing
9857
+ # Profile, Answering Machine Detection Status, Disconnect Reason
9858
+ #
9859
+ # UI name: [Delivery attempts][56]
9860
+ #
9861
+ # DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
9862
+ #
9863
+ # : This metric is available only for contacts analyzed by outbound
9864
+ # campaigns analytics, and with the answering machine detection
9865
+ # enabled.
9866
+ #
9867
+ # Unit: Percent
9868
+ #
9869
+ # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9870
+ # `DISCONNECT_REASON`
9871
+ #
9872
+ # Valid groupings and filters: Campaign, Agent, Answering Machine
9873
+ # Detection Status, Disconnect Reason
9874
+ #
9875
+ # <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
9876
+ # filters but not valid groupings.
9877
+ #
9878
+ # </note>
9879
+ #
9880
+ # UI name: [Delivery attempt disposition rate][57]
9656
9881
  #
9657
9882
  # FLOWS\_OUTCOME
9658
9883
  #
@@ -9664,7 +9889,7 @@ module Aws::Connect
9664
9889
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9665
9890
  # published timestamp
9666
9891
  #
9667
- # UI name: [Flows outcome][51]
9892
+ # UI name: [Flows outcome][58]
9668
9893
  #
9669
9894
  # FLOWS\_STARTED
9670
9895
  #
@@ -9675,7 +9900,19 @@ module Aws::Connect
9675
9900
  # resource ID, Flows resource ID, Initiation method, Resource
9676
9901
  # published timestamp
9677
9902
  #
9678
- # UI name: [Flows started][52]
9903
+ # UI name: [Flows started][59]
9904
+ #
9905
+ # HUMAN\_ANSWERED\_CALLS
9906
+ #
9907
+ # : This metric is available only for contacts analyzed by outbound
9908
+ # campaigns analytics, and with the answering machine detection
9909
+ # enabled.
9910
+ #
9911
+ # Unit: Count
9912
+ #
9913
+ # Valid groupings and filters: Campaign, Agent
9914
+ #
9915
+ # UI name: [Human answered][60]
9679
9916
  #
9680
9917
  # MAX\_FLOW\_TIME
9681
9918
  #
@@ -9687,7 +9924,7 @@ module Aws::Connect
9687
9924
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9688
9925
  # published timestamp
9689
9926
  #
9690
- # UI name: [Maximum flow time][53]
9927
+ # UI name: [Maximum flow time][61]
9691
9928
  #
9692
9929
  # MAX\_QUEUED\_TIME
9693
9930
  #
@@ -9697,7 +9934,7 @@ module Aws::Connect
9697
9934
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9698
9935
  # Q in Connect
9699
9936
  #
9700
- # UI name: [Maximum queued time][54]
9937
+ # UI name: [Maximum queued time][62]
9701
9938
  #
9702
9939
  # MIN\_FLOW\_TIME
9703
9940
  #
@@ -9709,7 +9946,7 @@ module Aws::Connect
9709
9946
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9710
9947
  # published timestamp
9711
9948
  #
9712
- # UI name: [Minimum flow time][55]
9949
+ # UI name: [Minimum flow time][63]
9713
9950
  #
9714
9951
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9715
9952
  #
@@ -9719,7 +9956,7 @@ module Aws::Connect
9719
9956
  #
9720
9957
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9721
9958
  #
9722
- # UI name: [Cases resolved on first contact][56]
9959
+ # UI name: [Cases resolved on first contact][64]
9723
9960
  #
9724
9961
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9725
9962
  #
@@ -9751,7 +9988,7 @@ module Aws::Connect
9751
9988
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9752
9989
  # published timestamp
9753
9990
  #
9754
- # UI name: [Flows outcome percentage][57].
9991
+ # UI name: [Flows outcome percentage][65].
9755
9992
  #
9756
9993
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9757
9994
  #
@@ -9768,7 +10005,7 @@ module Aws::Connect
9768
10005
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9769
10006
  # Q in Connect
9770
10007
  #
9771
- # UI name: [Non-talk time percent][58]
10008
+ # UI name: [Non-talk time percent][66]
9772
10009
  #
9773
10010
  # PERCENT\_TALK\_TIME
9774
10011
  #
@@ -9781,7 +10018,7 @@ module Aws::Connect
9781
10018
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9782
10019
  # Q in Connect
9783
10020
  #
9784
- # UI name: [Talk time percent][59]
10021
+ # UI name: [Talk time percent][67]
9785
10022
  #
9786
10023
  # PERCENT\_TALK\_TIME\_AGENT
9787
10024
  #
@@ -9794,7 +10031,7 @@ module Aws::Connect
9794
10031
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9795
10032
  # Q in Connect
9796
10033
  #
9797
- # UI name: [Agent talk time percent][60]
10034
+ # UI name: [Agent talk time percent][68]
9798
10035
  #
9799
10036
  # PERCENT\_TALK\_TIME\_CUSTOMER
9800
10037
  #
@@ -9807,7 +10044,7 @@ module Aws::Connect
9807
10044
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9808
10045
  # Q in Connect
9809
10046
  #
9810
- # UI name: [Customer talk time percent][61]
10047
+ # UI name: [Customer talk time percent][69]
9811
10048
  #
9812
10049
  # REOPENED\_CASE\_ACTIONS
9813
10050
  #
@@ -9817,7 +10054,7 @@ module Aws::Connect
9817
10054
  #
9818
10055
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9819
10056
  #
9820
- # UI name: [Cases reopened][62]
10057
+ # UI name: [Cases reopened][70]
9821
10058
  #
9822
10059
  # RESOLVED\_CASE\_ACTIONS
9823
10060
  #
@@ -9827,7 +10064,7 @@ module Aws::Connect
9827
10064
  #
9828
10065
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9829
10066
  #
9830
- # UI name: [Cases resolved][63]
10067
+ # UI name: [Cases resolved][71]
9831
10068
  #
9832
10069
  # SERVICE\_LEVEL
9833
10070
  #
@@ -9842,7 +10079,7 @@ module Aws::Connect
9842
10079
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9843
10080
  # `LT` (for "Less than").
9844
10081
  #
9845
- # UI name: [Service level X][64]
10082
+ # UI name: [Service level X][72]
9846
10083
  #
9847
10084
  # STEP\_CONTACTS\_QUEUED
9848
10085
  #
@@ -9860,7 +10097,7 @@ module Aws::Connect
9860
10097
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9861
10098
  # Agent, Agent Hierarchy, Q in Connect
9862
10099
  #
9863
- # UI name: [After contact work time][65]
10100
+ # UI name: [After contact work time][73]
9864
10101
  #
9865
10102
  # SUM\_CONNECTING\_TIME\_AGENT
9866
10103
  #
@@ -9873,7 +10110,7 @@ module Aws::Connect
9873
10110
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9874
10111
  # Agent, Agent Hierarchy
9875
10112
  #
9876
- # UI name: [Agent API connecting time][66]
10113
+ # UI name: [Agent API connecting time][74]
9877
10114
  #
9878
10115
  # <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
9879
10116
  # this metric.
@@ -9895,7 +10132,7 @@ module Aws::Connect
9895
10132
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9896
10133
  # RoutingStepExpression, Q in Connect
9897
10134
  #
9898
- # UI name: [Contact abandoned][67]
10135
+ # UI name: [Contact abandoned][75]
9899
10136
  #
9900
10137
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9901
10138
  #
@@ -9908,7 +10145,7 @@ module Aws::Connect
9908
10145
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9909
10146
  # `LT` (for "Less than").
9910
10147
  #
9911
- # UI name: [Contacts abandoned in X seconds][68]
10148
+ # UI name: [Contacts abandoned in X seconds][76]
9912
10149
  #
9913
10150
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9914
10151
  #
@@ -9921,7 +10158,7 @@ module Aws::Connect
9921
10158
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
9922
10159
  # `LT` (for "Less than").
9923
10160
  #
9924
- # UI name: [Contacts answered in X seconds][69]
10161
+ # UI name: [Contacts answered in X seconds][77]
9925
10162
  #
9926
10163
  # SUM\_CONTACT\_FLOW\_TIME
9927
10164
  #
@@ -9930,7 +10167,7 @@ module Aws::Connect
9930
10167
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9931
10168
  # Agent, Agent Hierarchy, Q in Connect
9932
10169
  #
9933
- # UI name: [Contact flow time][70]
10170
+ # UI name: [Contact flow time][78]
9934
10171
  #
9935
10172
  # SUM\_CONTACT\_TIME\_AGENT
9936
10173
  #
@@ -9939,7 +10176,7 @@ module Aws::Connect
9939
10176
  # Valid groupings and filters: Routing Profile, Agent, Agent
9940
10177
  # Hierarchy
9941
10178
  #
9942
- # UI name: [Agent on contact time][71]
10179
+ # UI name: [Agent on contact time][79]
9943
10180
  #
9944
10181
  # SUM\_CONTACTS\_DISCONNECTED
9945
10182
  #
@@ -9951,7 +10188,7 @@ module Aws::Connect
9951
10188
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9952
10189
  # Q in Connect
9953
10190
  #
9954
- # UI name: [Contact disconnected][72]
10191
+ # UI name: [Contact disconnected][80]
9955
10192
  #
9956
10193
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9957
10194
  #
@@ -9960,7 +10197,7 @@ module Aws::Connect
9960
10197
  # Valid groupings and filters: Routing Profile, Agent, Agent
9961
10198
  # Hierarchy
9962
10199
  #
9963
- # UI name: [Error status time][73]
10200
+ # UI name: [Error status time][81]
9964
10201
  #
9965
10202
  # SUM\_HANDLE\_TIME
9966
10203
  #
@@ -9969,7 +10206,7 @@ module Aws::Connect
9969
10206
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9970
10207
  # Agent, Agent Hierarchy, Q in Connect
9971
10208
  #
9972
- # UI name: [Contact handle time][74]
10209
+ # UI name: [Contact handle time][82]
9973
10210
  #
9974
10211
  # SUM\_HOLD\_TIME
9975
10212
  #
@@ -9978,7 +10215,7 @@ module Aws::Connect
9978
10215
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9979
10216
  # Agent, Agent Hierarchy, Q in Connect
9980
10217
  #
9981
- # UI name: [Customer hold time][75]
10218
+ # UI name: [Customer hold time][83]
9982
10219
  #
9983
10220
  # SUM\_IDLE\_TIME\_AGENT
9984
10221
  #
@@ -9987,7 +10224,7 @@ module Aws::Connect
9987
10224
  # Valid groupings and filters: Routing Profile, Agent, Agent
9988
10225
  # Hierarchy
9989
10226
  #
9990
- # UI name: [Agent idle time][76]
10227
+ # UI name: [Agent idle time][84]
9991
10228
  #
9992
10229
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9993
10230
  #
@@ -9996,7 +10233,7 @@ module Aws::Connect
9996
10233
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9997
10234
  # Agent, Agent Hierarchy, Q in Connect
9998
10235
  #
9999
- # UI name: [Agent interaction and hold time][77]
10236
+ # UI name: [Agent interaction and hold time][85]
10000
10237
  #
10001
10238
  # SUM\_INTERACTION\_TIME
10002
10239
  #
@@ -10005,7 +10242,7 @@ module Aws::Connect
10005
10242
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10006
10243
  # Agent, Agent Hierarchy
10007
10244
  #
10008
- # UI name: [Agent interaction time][78]
10245
+ # UI name: [Agent interaction time][86]
10009
10246
  #
10010
10247
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
10011
10248
  #
@@ -10014,7 +10251,7 @@ module Aws::Connect
10014
10251
  # Valid groupings and filters: Routing Profile, Agent, Agent
10015
10252
  # Hierarchy
10016
10253
  #
10017
- # UI name: [Non-Productive Time][79]
10254
+ # UI name: [Non-Productive Time][87]
10018
10255
  #
10019
10256
  # SUM\_ONLINE\_TIME\_AGENT
10020
10257
  #
@@ -10023,7 +10260,7 @@ module Aws::Connect
10023
10260
  # Valid groupings and filters: Routing Profile, Agent, Agent
10024
10261
  # Hierarchy
10025
10262
  #
10026
- # UI name: [Online time][80]
10263
+ # UI name: [Online time][88]
10027
10264
  #
10028
10265
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
10029
10266
  #
@@ -10032,7 +10269,7 @@ module Aws::Connect
10032
10269
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10033
10270
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10034
10271
  #
10035
- # UI name: [Callback attempts][81]
10272
+ # UI name: [Callback attempts][89]
10036
10273
  #
10037
10274
  #
10038
10275
  #
@@ -10056,67 +10293,75 @@ module Aws::Connect
10056
10293
  # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
10057
10294
  # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
10058
10295
  # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
10059
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
10060
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
10061
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
10062
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
10063
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
10064
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
10065
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
10066
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
10067
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
10068
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
10069
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
10070
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
10071
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
10072
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
10073
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
10074
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
10075
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
10076
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10077
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10078
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10079
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10080
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10081
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10082
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10083
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10084
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10085
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10086
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10087
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10088
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10089
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10090
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10091
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10092
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10093
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10094
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10095
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10096
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10097
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10098
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10099
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10100
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10101
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10102
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10103
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10104
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10105
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10106
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10107
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10108
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10109
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10110
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10111
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10112
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10113
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10114
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10115
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10116
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10117
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10118
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10119
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10296
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
10297
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
10298
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
10299
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
10300
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
10301
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
10302
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
10303
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
10304
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
10305
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
10306
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
10307
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
10308
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
10309
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
10310
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
10311
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
10312
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
10313
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
10314
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
10315
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
10316
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10317
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10318
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10319
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10320
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10321
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10322
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10323
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10324
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10325
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10326
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10327
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10328
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10329
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10330
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10331
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10332
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10333
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10334
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10335
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10336
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10337
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10338
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10339
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10340
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10341
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10342
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10343
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10344
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10345
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10346
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10347
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10348
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10349
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10350
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10351
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10352
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10353
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10354
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10355
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10356
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10357
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10358
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10359
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10360
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10361
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10362
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10363
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10364
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10120
10365
  # @return [Array<Types::MetricV2>]
10121
10366
  #
10122
10367
  # @!attribute [rw] next_token
@@ -11841,6 +12086,27 @@ module Aws::Connect
11841
12086
  include Aws::Structure
11842
12087
  end
11843
12088
 
12089
+ # A leaf node condition which can be used to specify a List condition to
12090
+ # search users with attributes included in Lists like Proficiencies.
12091
+ #
12092
+ # @!attribute [rw] target_list_type
12093
+ # The type of target list that will be used to filter the users.
12094
+ # @return [String]
12095
+ #
12096
+ # @!attribute [rw] conditions
12097
+ # A list of Condition objects which would be applied together with an
12098
+ # AND condition.
12099
+ # @return [Array<Types::Condition>]
12100
+ #
12101
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListCondition AWS API Documentation
12102
+ #
12103
+ class ListCondition < Struct.new(
12104
+ :target_list_type,
12105
+ :conditions)
12106
+ SENSITIVE = []
12107
+ include Aws::Structure
12108
+ end
12109
+
11844
12110
  # @!attribute [rw] instance_id
11845
12111
  # The identifier of the Amazon Connect instance. You can [find the
11846
12112
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -14469,6 +14735,41 @@ module Aws::Connect
14469
14735
  include Aws::Structure
14470
14736
  end
14471
14737
 
14738
+ # A leaf node condition which can be used to specify a numeric
14739
+ # condition.
14740
+ #
14741
+ # <note markdown="1"> The currently supported value for `FieldName` is `limit`.
14742
+ #
14743
+ # </note>
14744
+ #
14745
+ # @!attribute [rw] field_name
14746
+ # The name of the field in the number condition.
14747
+ # @return [String]
14748
+ #
14749
+ # @!attribute [rw] min_value
14750
+ # The minValue to be used while evaluating the number condition.
14751
+ # @return [Integer]
14752
+ #
14753
+ # @!attribute [rw] max_value
14754
+ # The maxValue to be used while evaluating the number condition.
14755
+ # @return [Integer]
14756
+ #
14757
+ # @!attribute [rw] comparison_type
14758
+ # The type of comparison to be made when evaluating the number
14759
+ # condition.
14760
+ # @return [String]
14761
+ #
14762
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NumberCondition AWS API Documentation
14763
+ #
14764
+ class NumberCondition < Struct.new(
14765
+ :field_name,
14766
+ :min_value,
14767
+ :max_value,
14768
+ :comparison_type)
14769
+ SENSITIVE = []
14770
+ include Aws::Structure
14771
+ end
14772
+
14472
14773
  # Information about a reference when the `referenceType` is `NUMBER`.
14473
14774
  # Otherwise, null.
14474
14775
  #
@@ -14924,11 +15225,6 @@ module Aws::Connect
14924
15225
  # @!attribute [rw] string_condition
14925
15226
  # A leaf node condition which can be used to specify a string
14926
15227
  # condition.
14927
- #
14928
- # <note markdown="1"> The currently supported values for `FieldName` are `name` and
14929
- # `description`.
14930
- #
14931
- # </note>
14932
15228
  # @return [Types::StringCondition]
14933
15229
  #
14934
15230
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSearchCriteria AWS API Documentation
@@ -15874,6 +16170,53 @@ module Aws::Connect
15874
16170
  include Aws::Structure
15875
16171
  end
15876
16172
 
16173
+ # Information about the post-contact summary for a real-time contact
16174
+ # segment.
16175
+ #
16176
+ # @!attribute [rw] content
16177
+ # The content of the summary.
16178
+ # @return [String]
16179
+ #
16180
+ # @!attribute [rw] status
16181
+ # Whether the summary was successfully COMPLETED or FAILED to be
16182
+ # generated.
16183
+ # @return [String]
16184
+ #
16185
+ # @!attribute [rw] failure_code
16186
+ # If the summary failed to be generated, one of the following failure
16187
+ # codes occurs:
16188
+ #
16189
+ # * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
16190
+ # your service quota.
16191
+ #
16192
+ # * `INSUFFICIENT_CONVERSATION_CONTENT`: The conversation needs to
16193
+ # have at least one turn from both the participants in order to
16194
+ # generate the summary.
16195
+ #
16196
+ # * `FAILED_SAFETY_GUIDELINES`: The generated summary cannot be
16197
+ # provided because it failed to meet system safety guidelines.
16198
+ #
16199
+ # * `INVALID_ANALYSIS_CONFIGURATION`: This code occurs when, for
16200
+ # example, you're using a [language][1] that isn't supported by
16201
+ # generative AI-powered post-contact summaries.
16202
+ #
16203
+ # * `INTERNAL_ERROR`: Internal system error.
16204
+ #
16205
+ #
16206
+ #
16207
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages.html#supported-languages-contact-lens
16208
+ # @return [String]
16209
+ #
16210
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentPostContactSummary AWS API Documentation
16211
+ #
16212
+ class RealTimeContactAnalysisSegmentPostContactSummary < Struct.new(
16213
+ :content,
16214
+ :status,
16215
+ :failure_code)
16216
+ SENSITIVE = []
16217
+ include Aws::Structure
16218
+ end
16219
+
15877
16220
  # The analyzed transcript segment.
15878
16221
  #
15879
16222
  # @!attribute [rw] id
@@ -16051,6 +16394,10 @@ module Aws::Connect
16051
16394
  # The analyzed attachments.
16052
16395
  # @return [Types::RealTimeContactAnalysisSegmentAttachments]
16053
16396
  #
16397
+ # @!attribute [rw] post_contact_summary
16398
+ # Information about the post-contact summary.
16399
+ # @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
16400
+ #
16054
16401
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
16055
16402
  #
16056
16403
  class RealtimeContactAnalysisSegment < Struct.new(
@@ -16059,6 +16406,7 @@ module Aws::Connect
16059
16406
  :issues,
16060
16407
  :event,
16061
16408
  :attachments,
16409
+ :post_contact_summary,
16062
16410
  :unknown)
16063
16411
  SENSITIVE = []
16064
16412
  include Aws::Structure
@@ -16069,6 +16417,7 @@ module Aws::Connect
16069
16417
  class Issues < RealtimeContactAnalysisSegment; end
16070
16418
  class Event < RealtimeContactAnalysisSegment; end
16071
16419
  class Attachments < RealtimeContactAnalysisSegment; end
16420
+ class PostContactSummary < RealtimeContactAnalysisSegment; end
16072
16421
  class Unknown < RealtimeContactAnalysisSegment; end
16073
16422
  end
16074
16423
 
@@ -16993,6 +17342,64 @@ module Aws::Connect
16993
17342
  include Aws::Structure
16994
17343
  end
16995
17344
 
17345
+ # @!attribute [rw] instance_id
17346
+ # The identifier of the Amazon Connect instance. You can find the
17347
+ # instanceId in the ARN of the instance.
17348
+ # @return [String]
17349
+ #
17350
+ # @!attribute [rw] next_token
17351
+ # The token for the next set of results. Use the value returned in the
17352
+ # previous response in the next request to retrieve the next set of
17353
+ # results.
17354
+ # @return [String]
17355
+ #
17356
+ # @!attribute [rw] max_results
17357
+ # The maximum number of results to return per page.
17358
+ # @return [Integer]
17359
+ #
17360
+ # @!attribute [rw] search_filter
17361
+ # Filters to be applied to search results.
17362
+ # @return [Types::AgentStatusSearchFilter]
17363
+ #
17364
+ # @!attribute [rw] search_criteria
17365
+ # The search criteria to be used to return agent statuses.
17366
+ # @return [Types::AgentStatusSearchCriteria]
17367
+ #
17368
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesRequest AWS API Documentation
17369
+ #
17370
+ class SearchAgentStatusesRequest < Struct.new(
17371
+ :instance_id,
17372
+ :next_token,
17373
+ :max_results,
17374
+ :search_filter,
17375
+ :search_criteria)
17376
+ SENSITIVE = []
17377
+ include Aws::Structure
17378
+ end
17379
+
17380
+ # @!attribute [rw] agent_statuses
17381
+ # The search criteria to be used to return agent statuses.
17382
+ # @return [Array<Types::AgentStatus>]
17383
+ #
17384
+ # @!attribute [rw] next_token
17385
+ # If there are additional results, this is the token for the next set
17386
+ # of results.
17387
+ # @return [String]
17388
+ #
17389
+ # @!attribute [rw] approximate_total_count
17390
+ # The total number of agent statuses which matched your search query.
17391
+ # @return [Integer]
17392
+ #
17393
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesResponse AWS API Documentation
17394
+ #
17395
+ class SearchAgentStatusesResponse < Struct.new(
17396
+ :agent_statuses,
17397
+ :next_token,
17398
+ :approximate_total_count)
17399
+ SENSITIVE = []
17400
+ include Aws::Structure
17401
+ end
17402
+
16996
17403
  # @!attribute [rw] target_arn
16997
17404
  # The Amazon Resource Name (ARN) for Amazon Connect instances or
16998
17405
  # traffic distribution groups that phone number inbound traffic is
@@ -17663,6 +18070,24 @@ module Aws::Connect
17663
18070
  # The list of resource types to be used to search tags from. If not
17664
18071
  # provided or if any empty list is provided, this API will search from
17665
18072
  # all supported resource types.
18073
+ #
18074
+ # **Supported resource types**
18075
+ #
18076
+ # * AGENT
18077
+ #
18078
+ # * ROUTING\_PROFILE
18079
+ #
18080
+ # * STANDARD\_QUEUE
18081
+ #
18082
+ # * SECURITY\_PROFILE
18083
+ #
18084
+ # * OPERATING\_HOURS
18085
+ #
18086
+ # * PROMPT
18087
+ #
18088
+ # * CONTACT\_FLOW
18089
+ #
18090
+ # * FLOW\_MODULE
17666
18091
  # @return [Array<String>]
17667
18092
  #
17668
18093
  # @!attribute [rw] next_token
@@ -17852,6 +18277,65 @@ module Aws::Connect
17852
18277
  include Aws::Structure
17853
18278
  end
17854
18279
 
18280
+ # @!attribute [rw] instance_id
18281
+ # The identifier of the Amazon Connect instance. You can find the
18282
+ # instanceId in the ARN of the instance.
18283
+ # @return [String]
18284
+ #
18285
+ # @!attribute [rw] next_token
18286
+ # The token for the next set of results. Use the value returned in the
18287
+ # previous response in the next request to retrieve the next set of
18288
+ # results.
18289
+ # @return [String]
18290
+ #
18291
+ # @!attribute [rw] max_results
18292
+ # The maximum number of results to return per page.
18293
+ # @return [Integer]
18294
+ #
18295
+ # @!attribute [rw] search_filter
18296
+ # Filters to be applied to search results.
18297
+ # @return [Types::UserHierarchyGroupSearchFilter]
18298
+ #
18299
+ # @!attribute [rw] search_criteria
18300
+ # The search criteria to be used to return UserHierarchyGroups.
18301
+ # @return [Types::UserHierarchyGroupSearchCriteria]
18302
+ #
18303
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsRequest AWS API Documentation
18304
+ #
18305
+ class SearchUserHierarchyGroupsRequest < Struct.new(
18306
+ :instance_id,
18307
+ :next_token,
18308
+ :max_results,
18309
+ :search_filter,
18310
+ :search_criteria)
18311
+ SENSITIVE = []
18312
+ include Aws::Structure
18313
+ end
18314
+
18315
+ # @!attribute [rw] user_hierarchy_groups
18316
+ # Information about the userHierarchyGroups.
18317
+ # @return [Array<Types::HierarchyGroup>]
18318
+ #
18319
+ # @!attribute [rw] next_token
18320
+ # If there are additional results, this is the token for the next set
18321
+ # of results.
18322
+ # @return [String]
18323
+ #
18324
+ # @!attribute [rw] approximate_total_count
18325
+ # The total number of userHierarchyGroups which matched your search
18326
+ # query.
18327
+ # @return [Integer]
18328
+ #
18329
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsResponse AWS API Documentation
18330
+ #
18331
+ class SearchUserHierarchyGroupsResponse < Struct.new(
18332
+ :user_hierarchy_groups,
18333
+ :next_token,
18334
+ :approximate_total_count)
18335
+ SENSITIVE = []
18336
+ include Aws::Structure
18337
+ end
18338
+
17855
18339
  # @!attribute [rw] instance_id
17856
18340
  # The identifier of the Amazon Connect instance. You can [find the
17857
18341
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -18033,7 +18517,7 @@ module Aws::Connect
18033
18517
  class SearchableContactAttributesCriteria < Struct.new(
18034
18518
  :key,
18035
18519
  :values)
18036
- SENSITIVE = [:key]
18520
+ SENSITIVE = [:key, :values]
18037
18521
  include Aws::Structure
18038
18522
  end
18039
18523
 
@@ -18160,11 +18644,6 @@ module Aws::Connect
18160
18644
  # @!attribute [rw] string_condition
18161
18645
  # A leaf node condition which can be used to specify a string
18162
18646
  # condition.
18163
- #
18164
- # <note markdown="1"> The currently supported values for `FieldName` are `name` and
18165
- # `description`.
18166
- #
18167
- # </note>
18168
18647
  # @return [Types::StringCondition]
18169
18648
  #
18170
18649
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
@@ -19465,11 +19944,6 @@ module Aws::Connect
19465
19944
 
19466
19945
  # A leaf node condition which can be used to specify a string condition.
19467
19946
  #
19468
- # <note markdown="1"> The currently supported values for `FieldName` are `name` and
19469
- # `description`.
19470
- #
19471
- # </note>
19472
- #
19473
19947
  # @!attribute [rw] field_name
19474
19948
  # The name of the field in the string condition.
19475
19949
  # @return [String]
@@ -19979,8 +20453,8 @@ module Aws::Connect
19979
20453
  # Contains information about the threshold for service level metrics.
19980
20454
  #
19981
20455
  # @!attribute [rw] comparison
19982
- # The type of comparison. Only "less than" (LT) comparisons are
19983
- # supported.
20456
+ # The type of comparison. Only "less than" (LT) and "greater than"
20457
+ # (GT) comparisons are supported.
19984
20458
  # @return [String]
19985
20459
  #
19986
20460
  # @!attribute [rw] threshold_value
@@ -20253,7 +20727,7 @@ module Aws::Connect
20253
20727
  :participant_role,
20254
20728
  :search_text,
20255
20729
  :match_type)
20256
- SENSITIVE = []
20730
+ SENSITIVE = [:search_text]
20257
20731
  include Aws::Structure
20258
20732
  end
20259
20733
 
@@ -22509,6 +22983,59 @@ module Aws::Connect
22509
22983
  include Aws::Structure
22510
22984
  end
22511
22985
 
22986
+ # The search criteria to be used to return userHierarchyGroup.
22987
+ #
22988
+ # @!attribute [rw] or_conditions
22989
+ # A list of conditions which would be applied together with an OR
22990
+ # condition.
22991
+ # @return [Array<Types::UserHierarchyGroupSearchCriteria>]
22992
+ #
22993
+ # @!attribute [rw] and_conditions
22994
+ # A list of conditions which would be applied together with an AND
22995
+ # condition.
22996
+ # @return [Array<Types::UserHierarchyGroupSearchCriteria>]
22997
+ #
22998
+ # @!attribute [rw] string_condition
22999
+ # A leaf node condition which can be used to specify a string
23000
+ # condition.
23001
+ #
23002
+ # <note markdown="1"> The currently supported values for `FieldName` are `name`,


23003
+ # `parentId`, `levelId`, and `resourceID`.
23004
+ #
23005
+ # </note>
23006
+ # @return [Types::StringCondition]
23007
+ #
23008
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchCriteria AWS API Documentation
23009
+ #
23010
+ class UserHierarchyGroupSearchCriteria < Struct.new(
23011
+ :or_conditions,
23012
+ :and_conditions,
23013
+ :string_condition)
23014
+ SENSITIVE = []
23015
+ include Aws::Structure
23016
+ end
23017
+
23018
+ # Filters to be applied to search results.
23019
+ #
23020
+ # @!attribute [rw] attribute_filter
23021
+ # An object that can be used to specify Tag conditions inside the
23022
+ # SearchFilter. This accepts an OR or AND (List of List) input where:
23023
+ #
23024
+ # * The top level list specifies conditions that need to be applied
23025
+ # with `OR` operator.
23026
+ #
23027
+ # * The inner list specifies conditions that need to be applied with
23028
+ # `AND` operator.
23029
+ # @return [Types::ControlPlaneAttributeFilter]
23030
+ #
23031
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchFilter AWS API Documentation
23032
+ #
23033
+ class UserHierarchyGroupSearchFilter < Struct.new(
23034
+ :attribute_filter)
23035
+ SENSITIVE = []
23036
+ include Aws::Structure
23037
+ end
23038
+
22512
23039
  # Contains information about the identity of a user.
22513
23040
  #
22514
23041
  # <note markdown="1"> For Amazon Connect instances that are created with the
@@ -22744,6 +23271,12 @@ module Aws::Connect
22744
23271
  # `ResourceId`.
22745
23272
  # @return [Types::StringCondition]
22746
23273
  #
23274
+ # @!attribute [rw] list_condition
23275
+ # A leaf node condition which can be used to specify a List condition
23276
+ # to search users with attributes included in Lists like
23277
+ # Proficiencies.
23278
+ # @return [Types::ListCondition]
23279
+ #
22747
23280
  # @!attribute [rw] hierarchy_group_condition
22748
23281
  # A leaf node condition which can be used to specify a hierarchy group
22749
23282
  # condition.
@@ -22755,6 +23288,7 @@ module Aws::Connect
22755
23288
  :or_conditions,
22756
23289
  :and_conditions,
22757
23290
  :string_condition,
23291
+ :list_condition,
22758
23292
  :hierarchy_group_condition)
22759
23293
  SENSITIVE = []
22760
23294
  include Aws::Structure
@@ -23002,7 +23536,7 @@ module Aws::Connect
23002
23536
  :input_schema,
23003
23537
  :template,
23004
23538
  :actions)
23005
- SENSITIVE = [:input_schema]
23539
+ SENSITIVE = [:input_schema, :actions]
23006
23540
  include Aws::Structure
23007
23541
  end
23008
23542
 
@@ -23023,7 +23557,7 @@ module Aws::Connect
23023
23557
  class ViewInputContent < Struct.new(
23024
23558
  :template,
23025
23559
  :actions)
23026
- SENSITIVE = []
23560
+ SENSITIVE = [:actions]
23027
23561
  include Aws::Structure
23028
23562
  end
23029
23563