aws-sdk-connect 1.167.0 → 1.169.0

data/lib/aws-sdk-connect/client.rb

@@ -7476,6 +7476,8 @@ module Aws::Connect
     #
     #   * Agents
     #
+    #   * Campaigns
+    #
     #   * Channels
     #
     #   * Feature
@@ -7491,6 +7493,9 @@ module Aws::Connect
     #   At least one filter must be passed from queues, routing profiles,
     #   agents, or user hierarchy groups.
     #
+    #   For metrics for outbound campaigns analytics, you can also use
+    #   campaigns to satisfy at least one filter requirement.
+    #
     #   To filter by phone number, see [Create a historical metrics report][1]
     #   in the *Amazon Connect Administrator Guide*.
     #
@@ -7500,12 +7505,13 @@ module Aws::Connect
     #     single request. Valid filter keys: `AGENT` \|
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
-    #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
-    #     \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
-    #     `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
-    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
-    #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
-    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
+    #     \| `CAMPAIGN` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL`
+    #     \| `contact/segmentAttributes/connect:Subtype` \|
+    #     `DISCONNECT_REASON` \| `FEATURE` \| `FLOW_TYPE` \|
+    #     `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
+    #     `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD`
+    #     \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
@@ -7539,9 +7545,13 @@ module Aws::Connect
     #
     #     This filter is available only for contact record-driven metrics.
     #
+    #     [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
+    #     filter key.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
     #
     # @option params [Array<String>] :groupings
     #   The grouping applied to the metrics that are returned. For example,
@@ -7554,11 +7564,12 @@ module Aws::Connect
     #   Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
+    #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
     #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
-    #   `contact/segmentAttributes/connect:Subtype` \| `FLOWS_RESOURCE_ID` \|
-    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
-    #   `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
-    #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON` \|
+    #   `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \|
+    #   `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \|
+    #   `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
     # @option params [required, Array<Types::MetricV2>] :metrics
@@ -7766,6 +7777,17 @@ module Aws::Connect
     #
     #     UI name: [Average conversation duration][20]
     #
+    #   AVG\_DIALS\_PER\_MINUTE
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Agent, Queue, Routing Profile
+    #
+    #     UI name: [Average dials per minute][21]
+    #
     #   AVG\_FLOW\_TIME
     #
     #   : Unit: Seconds
@@ -7776,7 +7798,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][21]
+    #     UI name: [Average flow time][22]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -7789,7 +7811,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][22]
+    #     UI name: [Average agent greeting time][23]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -7799,7 +7821,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][23]
+    #     UI name: [Average handle time][24]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7813,7 +7835,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][24]
+    #     UI name: [Average customer hold time][25]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7827,7 +7849,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][25]
+    #     UI name: [Average customer hold time all contacts][26]
     #
     #   AVG\_HOLDS
     #
@@ -7837,7 +7859,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][26]
+    #     UI name: [Average holds][27]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7851,7 +7873,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][27]
+    #     UI name: [Average agent interaction and customer hold time][28]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -7862,7 +7884,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][28]
+    #     UI name: [Average agent interaction time][29]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7879,7 +7901,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][29]
+    #     UI name: [Average agent interruptions][30]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -7892,7 +7914,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][30]
+    #     UI name: [Average agent interruption time][31]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -7905,7 +7927,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][31]
+    #     UI name: [Average non-talk time][32]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -7914,7 +7936,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][32]
+    #     UI name: [Average queue answer time][33]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7927,7 +7949,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][33]
+    #     UI name: [Average resolution time][34]
     #
     #   AVG\_TALK\_TIME
     #
@@ -7940,7 +7962,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][34]
+    #     UI name: [Average talk time][35]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -7953,7 +7975,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][35]
+    #     UI name: [Average agent talk time][36]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -7966,7 +7988,48 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][36]
+    #     UI name: [Average customer talk time][37]
+    #
+    #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Campaign
+    #
+    #     UI name: [Average wait time after customer connection][38]
+    #
+    #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Agent
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `GT` (for *Greater than*).
+    #
+    #     UI name: [Campaign contacts abandoned after X][39]
+    #
+    #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Campaign, Agent
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `GT` (for *Greater than*).
+    #
+    #     UI name: [Campaign contacts abandoned after X rate][40]
     #
     #   CASES\_CREATED
     #
@@ -7976,7 +8039,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][37]
+    #     UI name: [Cases created][41]
     #
     #   CONTACTS\_CREATED
     #
@@ -7987,7 +8050,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][38]
+    #     UI name: [Contacts created][42]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8003,7 +8066,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][39]
+    #     UI name: [API contacts handled][43]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8018,7 +8081,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][40]
+    #     UI name: [Contacts handled (connected to agent timestamp)][44]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -8028,7 +8091,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][40]
+    #     UI name: [Contacts hold disconnect][44]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -8037,7 +8100,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][41]
+    #     UI name: [Contacts hold agent disconnect][45]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -8046,7 +8109,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][42]
+    #     UI name: [Contacts hold customer disconnect][46]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -8055,7 +8118,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][42]
+    #     UI name: [Contacts put on hold][46]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -8064,7 +8127,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][43]
+    #     UI name: [Contacts transferred out external][47]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -8073,7 +8136,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][44]
+    #     UI name: [Contacts transferred out internal][48]
     #
     #   CONTACTS\_QUEUED
     #
@@ -8083,7 +8146,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][45]
+    #     UI name: [Contacts queued][49]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -8092,7 +8155,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][46]
+    #     UI name: [Contacts queued (enqueue timestamp)][50]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -8105,8 +8168,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: This metric is not available in Amazon Connect admin
-    #     website.
+    #     UI name: [Contacts removed from queue in X seconds][51]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -8119,7 +8181,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts resolved in X][47]
+    #     UI name: [Contacts resolved in X][52]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -8129,7 +8191,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][48]
+    #     UI name: [Contacts transferred out][53]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8143,7 +8205,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][49]
+    #     UI name: [Contacts transferred out by agent][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8153,7 +8215,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][49]
+    #     UI name: [Contacts transferred out queue][54]
     #
     #   CURRENT\_CASES
     #
@@ -8163,7 +8225,43 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][50]
+    #     UI name: [Current cases][55]
+    #
+    #   DELIVERY\_ATTEMPTS
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics.
+    #
+    #     Unit: Count
+    #
+    #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
+    #     `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status, Disconnect Reason
+    #
+    #     UI name: [Delivery attempts][56]
+    #
+    #   DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics, and with the answering machine detection
+    #     enabled.
+    #
+    #     Unit: Percent
+    #
+    #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
+    #     `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Campaign, Agent, Answering Machine
+    #     Detection Status, Disconnect Reason
+    #
+    #     <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
+    #     filters but not valid groupings.
+    #
+    #      </note>
+    #
+    #     UI name: [Delivery attempt disposition rate][57]
     #
     #   FLOWS\_OUTCOME
     #
@@ -8175,7 +8273,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][51]
+    #     UI name: [Flows outcome][58]
     #
     #   FLOWS\_STARTED
     #
@@ -8186,7 +8284,19 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][52]
+    #     UI name: [Flows started][59]
+    #
+    #   HUMAN\_ANSWERED\_CALLS
+    #
+    #   : This metric is available only for contacts analyzed by outbound
+    #     campaigns analytics, and with the answering machine detection
+    #     enabled.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Agent
+    #
+    #     UI name: [Human answered][60]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -8198,7 +8308,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][53]
+    #     UI name: [Maximum flow time][61]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8208,7 +8318,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][54]
+    #     UI name: [Maximum queued time][62]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -8220,7 +8330,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][55]
+    #     UI name: [Minimum flow time][63]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8230,7 +8340,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][56]
+    #     UI name: [Cases resolved on first contact][64]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8262,7 +8372,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][57].
+    #     UI name: [Flows outcome percentage][65].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -8279,7 +8389,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][58]
+    #     UI name: [Non-talk time percent][66]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8292,7 +8402,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][59]
+    #     UI name: [Talk time percent][67]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8305,7 +8415,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][60]
+    #     UI name: [Agent talk time percent][68]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8318,7 +8428,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][61]
+    #     UI name: [Customer talk time percent][69]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8328,7 +8438,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][62]
+    #     UI name: [Cases reopened][70]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8338,7 +8448,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][63]
+    #     UI name: [Cases resolved][71]
     #
     #   SERVICE\_LEVEL
     #
@@ -8353,7 +8463,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Service level X][64]
+    #     UI name: [Service level X][72]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8371,7 +8481,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][65]
+    #     UI name: [After contact work time][73]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8384,7 +8494,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][66]
+    #     UI name: [Agent API connecting time][74]
     #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
     #     metric.
@@ -8406,7 +8516,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][67]
+    #     UI name: [Contact abandoned][75]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -8419,7 +8529,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts abandoned in X seconds][68]
+    #     UI name: [Contacts abandoned in X seconds][76]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -8432,7 +8542,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts answered in X seconds][69]
+    #     UI name: [Contacts answered in X seconds][77]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -8441,7 +8551,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][70]
+    #     UI name: [Contact flow time][78]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -8449,7 +8559,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][71]
+    #     UI name: [Agent on contact time][79]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -8461,7 +8571,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][72]
+    #     UI name: [Contact disconnected][80]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -8469,7 +8579,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][73]
+    #     UI name: [Error status time][81]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -8478,7 +8588,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][74]
+    #     UI name: [Contact handle time][82]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -8487,7 +8597,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][75]
+    #     UI name: [Customer hold time][83]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -8495,7 +8605,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][76]
+    #     UI name: [Agent idle time][84]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8504,7 +8614,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][77]
+    #     UI name: [Agent interaction and hold time][85]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -8513,7 +8623,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][78]
+    #     UI name: [Agent interaction time][86]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -8521,7 +8631,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][79]
+    #     UI name: [Non-Productive Time][87]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -8529,7 +8639,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][80]
+    #     UI name: [Online time][88]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -8538,7 +8648,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][81]
+    #     UI name: [Callback attempts][89]
     #
     #
     #
@@ -8562,67 +8672,75 @@ module Aws::Connect
     #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
     #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
     #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -10698,7 +10816,7 @@ module Aws::Connect
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     output_type: "Raw", # required, accepts Raw, Redacted
-    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments
+    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary
     #   })
     #
     # @example Response structure
@@ -10745,6 +10863,9 @@ module Aws::Connect
     #   resp.segments[0].attachments.attachments[0].attachment_id #=> String
     #   resp.segments[0].attachments.attachments[0].status #=> String, one of "APPROVED", "REJECTED", "IN_PROGRESS"
     #   resp.segments[0].attachments.time.absolute_time #=> Time
+    #   resp.segments[0].post_contact_summary.content #=> String
+    #   resp.segments[0].post_contact_summary.status #=> String, one of "FAILED", "COMPLETED"
+    #   resp.segments[0].post_contact_summary.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INVALID_ANALYSIS_CONFIGURATION", "INTERNAL_ERROR"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
@@ -12069,6 +12190,112 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Searches AgentStatuses in an Amazon Connect instance, with optional
+    # filtering.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [Types::AgentStatusSearchFilter] :search_filter
+    #   Filters to be applied to search results.
+    #
+    # @option params [Types::AgentStatusSearchCriteria] :search_criteria
+    #   The search criteria to be used to return agent statuses.
+    #
+    # @return [Types::SearchAgentStatusesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchAgentStatusesResponse#agent_statuses #agent_statuses} => Array&lt;Types::AgentStatus&gt;
+    #   * {Types::SearchAgentStatusesResponse#next_token #next_token} => String
+    #   * {Types::SearchAgentStatusesResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_agent_statuses({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken2500",
+    #     max_results: 1,
+    #     search_filter: {
+    #       attribute_filter: {
+    #         or_conditions: [
+    #           {
+    #             tag_conditions: [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #           },
+    #         ],
+    #         and_condition: {
+    #           tag_conditions: [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         },
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive AgentStatusSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive AgentStatusSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.agent_statuses #=> Array
+    #   resp.agent_statuses[0].agent_status_arn #=> String
+    #   resp.agent_statuses[0].agent_status_id #=> String
+    #   resp.agent_statuses[0].name #=> String
+    #   resp.agent_statuses[0].description #=> String
+    #   resp.agent_statuses[0].type #=> String, one of "ROUTABLE", "CUSTOM", "OFFLINE"
+    #   resp.agent_statuses[0].display_order #=> Integer
+    #   resp.agent_statuses[0].state #=> String, one of "ENABLED", "DISABLED"
+    #   resp.agent_statuses[0].tags #=> Hash
+    #   resp.agent_statuses[0].tags["TagKey"] #=> String
+    #   resp.agent_statuses[0].last_modified_time #=> Time
+    #   resp.agent_statuses[0].last_modified_region #=> String
+    #   resp.next_token #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatuses AWS API Documentation
+    #
+    # @overload search_agent_statuses(params = {})
+    # @param [Hash] params ({})
+    def search_agent_statuses(params = {}, options = {})
+      req = build_request(:search_agent_statuses, params)
+      req.send_request(options)
+    end
+
     # Searches for available phone numbers that you can claim to your Amazon
     # Connect instance or traffic distribution group. If the provided
     # `TargetArn` is a traffic distribution group, you can call this API in
@@ -12993,6 +13220,24 @@ module Aws::Connect
     #   provided or if any empty list is provided, this API will search from
     #   all supported resource types.
     #
+    #   **Supported resource types**
+    #
+    #   * AGENT
+    #
+    #   * ROUTING\_PROFILE
+    #
+    #   * STANDARD\_QUEUE
+    #
+    #   * SECURITY\_PROFILE
+    #
+    #   * OPERATING\_HOURS
+    #
+    #   * PROMPT
+    #
+    #   * CONTACT\_FLOW
+    #
+    #   * FLOW\_MODULE
+    #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
@@ -13278,6 +13523,138 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Searches UserHierarchyGroups in an Amazon Connect instance, with
+    # optional filtering.
+    #
+    # The UserHierarchyGroup with `"LevelId": "0"` is the foundation for
+    # building levels on top of an instance. It is not user-definable, nor
+    # is it visible in the UI.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [Types::UserHierarchyGroupSearchFilter] :search_filter
+    #   Filters to be applied to search results.
+    #
+    # @option params [Types::UserHierarchyGroupSearchCriteria] :search_criteria
+    #   The search criteria to be used to return UserHierarchyGroups.
+    #
+    # @return [Types::SearchUserHierarchyGroupsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchUserHierarchyGroupsResponse#user_hierarchy_groups #user_hierarchy_groups} => Array&lt;Types::HierarchyGroup&gt;
+    #   * {Types::SearchUserHierarchyGroupsResponse#next_token #next_token} => String
+    #   * {Types::SearchUserHierarchyGroupsResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_user_hierarchy_groups({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken2500",
+    #     max_results: 1,
+    #     search_filter: {
+    #       attribute_filter: {
+    #         or_conditions: [
+    #           {
+    #             tag_conditions: [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #           },
+    #         ],
+    #         and_condition: {
+    #           tag_conditions: [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         },
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive UserHierarchyGroupSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive UserHierarchyGroupSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.user_hierarchy_groups #=> Array
+    #   resp.user_hierarchy_groups[0].id #=> String
+    #   resp.user_hierarchy_groups[0].arn #=> String
+    #   resp.user_hierarchy_groups[0].name #=> String
+    #   resp.user_hierarchy_groups[0].level_id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_one.id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_one.arn #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_one.name #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_one.last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_one.last_modified_region #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_two.id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_two.arn #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_two.name #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_two.last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_two.last_modified_region #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_three.id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_three.arn #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_three.name #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_three.last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_three.last_modified_region #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_four.id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_four.arn #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_four.name #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_four.last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_four.last_modified_region #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_five.id #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_five.arn #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_five.name #=> String
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_five.last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].hierarchy_path.level_five.last_modified_region #=> String
+    #   resp.user_hierarchy_groups[0].tags #=> Hash
+    #   resp.user_hierarchy_groups[0].tags["TagKey"] #=> String
+    #   resp.user_hierarchy_groups[0].last_modified_time #=> Time
+    #   resp.user_hierarchy_groups[0].last_modified_region #=> String
+    #   resp.next_token #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroups AWS API Documentation
+    #
+    # @overload search_user_hierarchy_groups(params = {})
+    # @param [Hash] params ({})
+    def search_user_hierarchy_groups(params = {}, options = {})
+      req = build_request(:search_user_hierarchy_groups, params)
+      req.send_request(options)
+    end
+
     # Searches users in an Amazon Connect instance, with optional filtering.
     #
     # <note markdown="1"> `AfterContactWorkTimeLimit` is returned in milliseconds.
@@ -13406,6 +13783,24 @@ module Aws::Connect
     #         value: "String",
     #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
     #       },
+    #       list_condition: {
+    #         target_list_type: "PROFICIENCIES", # accepts PROFICIENCIES
+    #         conditions: [
+    #           {
+    #             string_condition: {
+    #               field_name: "String",
+    #               value: "String",
+    #               comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #             },
+    #             number_condition: {
+    #               field_name: "String",
+    #               min_value: 1,
+    #               max_value: 1,
+    #               comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
+    #             },
+    #           },
+    #         ],
+    #       },
     #       hierarchy_group_condition: {
     #         value: "String",
     #         hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
@@ -17750,7 +18145,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.167.0'
+      context[:gem_version] = '1.169.0'
       Seahorse::Client::Request.new(handlers, context)
     end