aws-sdk-connect 1.164.0 → 1.166.0

data/lib/aws-sdk-connect/types.rb

@@ -396,6 +396,22 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Can be used to define a list of preferred agents to target the contact
+    # within the queue. Note that agents must have the queue in their
+    # routing profile in order to be offered the contact.
+    #
+    # @!attribute [rw] agent_ids
+    #   An object to specify a list of agents, by Agent ID.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentsCriteria AWS API Documentation
+    #
+    class AgentsCriteria < Struct.new(
+      :agent_ids)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the capabilities enabled for participants of the
     # contact.
     #
@@ -1162,6 +1178,10 @@ module Aws::Connect
     #   The proficiency level of the condition.
     #   @return [Float]
     #
+    # @!attribute [rw] match_criteria
+    #   An object to define `AgentsCriteria`.
+    #   @return [Types::MatchCriteria]
+    #
     # @!attribute [rw] comparison_operator
     #   The operator of the condition.
     #   @return [String]
@@ -1172,6 +1192,7 @@ module Aws::Connect
       :name,
       :value,
       :proficiency_level,
+      :match_criteria,
       :comparison_operator)
       SENSITIVE = []
       include Aws::Structure
@@ -1217,6 +1238,169 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change. To request access to this API, contact Amazon Web Services
+    # Support.
+    #
+    # Information about an authentication profile. An authentication profile
+    # is a resource that stores the authentication settings for users in
+    # your contact center. You use authentication profiles to set up IP
+    # address range restrictions and session timeouts. For more information,
+    # see [Set IP address restrictions or session timeouts][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html
+    #
+    # @!attribute [rw] id
+    #   A unique identifier for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] allowed_ips
+    #   A list of IP address range strings that are allowed to access the
+    #   Amazon Connect instance. For more information about how to configure
+    #   IP addresses, see [Configure IP address based access control][1] in
+    #   the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] blocked_ips
+    #   A list of IP address range strings that are blocked from accessing
+    #   the Amazon Connect instance. For more information about how to
+    #   configure IP addresses, see [Configure IP address based access
+    #   control][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] is_default
+    #   Shows whether the authentication profile is the default
+    #   authentication profile for the Amazon Connect instance. The default
+    #   authentication profile applies to all agents in an Amazon Connect
+    #   instance, unless overridden by another authentication profile.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] created_time
+    #   The timestamp when the authentication profile was created.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when the authentication profile was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The Amazon Web Services Region where the authentication profile was
+    #   last modified.
+    #   @return [String]
+    #
+    # @!attribute [rw] periodic_session_duration
+    #   The short lived session duration configuration for users logged in
+    #   to Amazon Connect, in minutes. This value determines the maximum
+    #   possible time before an agent is authenticated. For more
+    #   information, see [Configure the session duration][1] in the *Amazon
+    #   Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #   @return [Integer]
+    #
+    # @!attribute [rw] max_session_duration
+    #   The long lived session duration for users logged in to Amazon
+    #   Connect, in minutes. After this time period, users must log in
+    #   again. For more information, see [Configure the session duration][1]
+    #   in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AuthenticationProfile AWS API Documentation
+    #
+    class AuthenticationProfile < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :description,
+      :allowed_ips,
+      :blocked_ips,
+      :is_default,
+      :created_time,
+      :last_modified_time,
+      :last_modified_region,
+      :periodic_session_duration,
+      :max_session_duration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change. To request access to this API, contact Amazon Web Services
+    # Support.
+    #
+    # A summary of a given authentication profile.
+    #
+    # @!attribute [rw] id
+    #   The unique identifier of the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the authentication profile
+    #   summary.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the authentication profile summary.
+    #   @return [String]
+    #
+    # @!attribute [rw] is_default
+    #   Shows whether the authentication profile is the default
+    #   authentication profile for the Amazon Connect instance. The default
+    #   authentication profile applies to all agents in an Amazon Connect
+    #   instance, unless overridden by another authentication profile.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when the authentication profile summary was last
+    #   modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The Amazon Web Services Region when the authentication profile
+    #   summary was last modified.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AuthenticationProfileSummary AWS API Documentation
+    #
+    class AuthenticationProfileSummary < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :is_default,
+      :last_modified_time,
+      :last_modified_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about available phone numbers.
     #
     # @!attribute [rw] phone_number
@@ -1809,7 +1993,7 @@ module Aws::Connect
     # Request to CompleteAttachedFileUpload API
     #
     # @!attribute [rw] instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #   @return [String]
     #
     # @!attribute [rw] file_id
@@ -5358,6 +5542,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] authentication_profile_id
+    #   A unique identifier for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeAuthenticationProfileRequest AWS API Documentation
+    #
+    class DescribeAuthenticationProfileRequest < Struct.new(
+      :authentication_profile_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] authentication_profile
+    #   The authentication profile object being described.
+    #   @return [Types::AuthenticationProfile]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeAuthenticationProfileResponse AWS API Documentation
+    #
+    class DescribeAuthenticationProfileResponse < Struct.new(
+      :authentication_profile)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7731,7 +7949,7 @@ module Aws::Connect
     #   @return [Boolean]
     #
     # @!attribute [rw] double_value
-    #   a Double number value type.
+    #   A Double number value type.
     #   @return [Float]
     #
     # @!attribute [rw] empty_value
@@ -9248,49 +9466,6 @@ module Aws::Connect
     #
     #     UI name: [Cases created][37]
     #
-    #   CONTACTS\_ABANDONED
-    #
-    #   : Unit: Count
-    #
-    #     Metric filter:
-    #
-    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
-    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
-    #
-    #     ^
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
-    #     RoutingStepExpression, Q in Connect
-    #
-    #     UI name: [Contact abandoned][38]
-    #
-    #   CONTACTS\_ABANDONED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts abandoned in X seconds][39]
-    #
-    #   CONTACTS\_ANSWERED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts answered in X seconds][40]
-    #
     #   CONTACTS\_CREATED
     #
     #   : Unit: Count
@@ -9300,7 +9475,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][41]
+    #     UI name: [Contacts created][38]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9317,7 +9492,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][42]
+    #     UI name: [API contacts handled][39]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9332,7 +9507,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][43]
+    #     UI name: [Contacts handled (connected to agent timestamp)][40]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9342,7 +9517,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][43]
+    #     UI name: [Contacts hold disconnect][40]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9351,7 +9526,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][44]
+    #     UI name: [Contacts hold agent disconnect][41]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9360,7 +9535,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][45]
+    #     UI name: [Contacts hold customer disconnect][42]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9369,7 +9544,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][45]
+    #     UI name: [Contacts put on hold][42]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9378,7 +9553,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][46]
+    #     UI name: [Contacts transferred out external][43]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9387,7 +9562,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][47]
+    #     UI name: [Contacts transferred out internal][44]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9397,7 +9572,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][48]
+    #     UI name: [Contacts queued][45]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9406,7 +9581,21 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][49]
+    #     UI name: [Contacts queued (enqueue timestamp)][46]
+    #
+    #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Q in
+    #     Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: This metric is not available in Amazon Connect admin
+    #     website.
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9419,7 +9608,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts resolved in X][50]
+    #     UI name: [Contacts resolved in X][47]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9429,7 +9618,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][51]
+    #     UI name: [Contacts transferred out][48]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9443,7 +9632,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][52]
+    #     UI name: [Contacts transferred out by agent][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9453,7 +9642,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][52]
+    #     UI name: [Contacts transferred out queue][49]
     #
     #   CURRENT\_CASES
     #
@@ -9463,7 +9652,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][53]
+    #     UI name: [Current cases][50]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9475,7 +9664,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][54]
+    #     UI name: [Flows outcome][51]
     #
     #   FLOWS\_STARTED
     #
@@ -9486,7 +9675,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][55]
+    #     UI name: [Flows started][52]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9498,7 +9687,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][56]
+    #     UI name: [Maximum flow time][53]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9508,7 +9697,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][57]
+    #     UI name: [Maximum queued time][54]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9520,7 +9709,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][58]
+    #     UI name: [Minimum flow time][55]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9530,7 +9719,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][59]
+    #     UI name: [Cases resolved on first contact][56]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9538,7 +9727,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not
+    #     on the Historical Metrics UI.
     #
     #   PERCENT\_CONTACTS\_STEP\_JOINED
     #
@@ -9546,7 +9736,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not
+    #     on the Historical Metrics UI.
     #
     #   PERCENT\_FLOWS\_OUTCOME
     #
@@ -9560,7 +9751,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][60].
+    #     UI name: [Flows outcome percentage][57].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9577,7 +9768,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][61]
+    #     UI name: [Non-talk time percent][58]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9590,7 +9781,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][62]
+    #     UI name: [Talk time percent][59]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9603,7 +9794,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][63]
+    #     UI name: [Agent talk time percent][60]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9616,7 +9807,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][64]
+    #     UI name: [Customer talk time percent][61]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9626,7 +9817,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][65]
+    #     UI name: [Cases reopened][62]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9636,7 +9827,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][66]
+    #     UI name: [Cases resolved][63]
     #
     #   SERVICE\_LEVEL
     #
@@ -9651,7 +9842,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Service level X][67]
+    #     UI name: [Service level X][64]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9659,7 +9850,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not
+    #     on the Historical Metrics UI.
     #
     #   SUM\_AFTER\_CONTACT\_WORK\_TIME
     #
@@ -9668,7 +9860,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][68]
+    #     UI name: [After contact work time][65]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -9681,13 +9873,56 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][69]
+    #     UI name: [Agent API connecting time][66]
     #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
     #     this metric.
     #
     #      </note>
     #
+    #   SUM\_CONTACTS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Metric filter:
+    #
+    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
+    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
+    #
+    #     ^
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
+    #     RoutingStepExpression, Q in Connect
+    #
+    #     UI name: [Contact abandoned][67]
+    #
+    #   SUM\_CONTACTS\_ABANDONED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts abandoned in X seconds][68]
+    #
+    #   SUM\_CONTACTS\_ANSWERED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts answered in X seconds][69]
+    #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
     #   : Unit: Seconds
@@ -9701,8 +9936,8 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy
+    #     Valid groupings and filters: Routing Profile, Agent, Agent
+    #     Hierarchy
     #
     #     UI name: [Agent on contact time][71]
     #
@@ -9722,8 +9957,8 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy
+    #     Valid groupings and filters: Routing Profile, Agent, Agent
+    #     Hierarchy
     #
     #     UI name: [Error status time][73]
     #
@@ -9838,38 +10073,38 @@ module Aws::Connect
     #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
     #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
     #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
     #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
     #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
     #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
@@ -11506,6 +11741,53 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAuthenticationProfilesRequest AWS API Documentation
+    #
+    class ListAuthenticationProfilesRequest < Struct.new(
+      :instance_id,
+      :max_results,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] authentication_profile_summary_list
+    #   A summary of a given authentication profile.
+    #   @return [Array<Types::AuthenticationProfileSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAuthenticationProfilesResponse AWS API Documentation
+    #
+    class ListAuthenticationProfilesResponse < Struct.new(
+      :authentication_profile_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -13765,6 +14047,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An object to define `AgentsCriteria`.
+    #
+    # @!attribute [rw] agents_criteria
+    #   An object to define `AgentIds`.
+    #   @return [Types::AgentsCriteria]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MatchCriteria AWS API Documentation
+    #
+    class MatchCriteria < Struct.new(
+      :agents_criteria)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Maximum number (1000) of tags have been returned with current request.
     # Consider changing request parameters to get more tags.
     #
@@ -16878,7 +17174,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flows
-    #   Information about the contact flows.
+    #   Information about the flows.
     #   @return [Array<Types::ContactFlow>]
     #
     # @!attribute [rw] next_token
@@ -17018,7 +17314,7 @@ module Aws::Connect
     # @!attribute [rw] searchable_contact_attributes
     #   The search criteria based on user-defined contact attributes that
     #   have been configured for contact search. For more information, see
-    #   [Search by customer contact attributes][1] in the *Amazon Connect
+    #   [Search by custom contact attributes][1] in the *Amazon Connect
     #   Administrator Guide*.
     #
     #   To use `SearchableContactAttributes` in a search request, the
@@ -18180,7 +18476,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # A structure that defineds the field name to sort by and a sort order.
+    # A structure that defines the field name to sort by and a sort order.
     #
     # @!attribute [rw] field_name
     #   The name of the field on which to sort.
@@ -18214,7 +18510,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #   @return [String]
     #
     # @!attribute [rw] file_name
@@ -18952,10 +19248,9 @@ module Aws::Connect
     # @!attribute [rw] contact_flow_id
     #   The identifier of the flow for the call. To see the ContactFlowId in
     #   the Amazon Connect admin website, on the navigation menu go to
-    #   **Routing**, **Contact Flows**. Choose the flow. On the flow page,
-    #   under the name of the flow, choose **Show additional flow
-    #   information**. The ContactFlowId is the last part of the ARN, shown
-    #   here in bold:
+    #   **Routing**, **Flows**. Choose the flow. On the flow page, under the
+    #   name of the flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
@@ -20128,6 +20423,77 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] authentication_profile_id
+    #   A unique identifier for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description for the authentication profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] allowed_ips
+    #   A list of IP address range strings that are allowed to access the
+    #   instance. For more information on how to configure IP addresses,
+    #   see[Configure session timeouts][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] blocked_ips
+    #   A list of IP address range strings that are blocked from accessing
+    #   the instance. For more information on how to configure IP addresses,
+    #   For more information on how to configure IP addresses, see
+    #   [Configure IP-based access control][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] periodic_session_duration
+    #   The short lived session duration configuration for users logged in
+    #   to Amazon Connect, in minutes. This value determines the maximum
+    #   possible time before an agent is authenticated. For more
+    #   information, For more information on how to configure IP addresses,
+    #   see [Configure session timeouts][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateAuthenticationProfileRequest AWS API Documentation
+    #
+    class UpdateAuthenticationProfileRequest < Struct.new(
+      :authentication_profile_id,
+      :instance_id,
+      :name,
+      :description,
+      :allowed_ips,
+      :blocked_ips,
+      :periodic_session_duration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The `UpdateCase` action definition.
     #
     # @!attribute [rw] fields