aws-sdk-connect 1.164.0 → 1.166.0

data/lib/aws-sdk-connect/client.rb

@@ -1528,7 +1528,7 @@ module Aws::Connect
     # the pre-signed URL provided in the StartAttachedFileUpload API.
     #
     # @option params [required, String] :instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #
     # @option params [required, String] :file_id
     #   The unique identifier of the attached file resource.
@@ -4508,6 +4508,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change. To request access to this API, contact Amazon Web Services
+    # Support.
+    #
+    # Describes the target authentication profile.
+    #
+    # @option params [required, String] :authentication_profile_id
+    #   A unique identifier for the authentication profile.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @return [Types::DescribeAuthenticationProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeAuthenticationProfileResponse#authentication_profile #authentication_profile} => Types::AuthenticationProfile
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_authentication_profile({
+    #     authentication_profile_id: "AuthenticationProfileId", # required
+    #     instance_id: "InstanceId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.authentication_profile.id #=> String
+    #   resp.authentication_profile.arn #=> String
+    #   resp.authentication_profile.name #=> String
+    #   resp.authentication_profile.description #=> String
+    #   resp.authentication_profile.allowed_ips #=> Array
+    #   resp.authentication_profile.allowed_ips[0] #=> String
+    #   resp.authentication_profile.blocked_ips #=> Array
+    #   resp.authentication_profile.blocked_ips[0] #=> String
+    #   resp.authentication_profile.is_default #=> Boolean
+    #   resp.authentication_profile.created_time #=> Time
+    #   resp.authentication_profile.last_modified_time #=> Time
+    #   resp.authentication_profile.last_modified_region #=> String
+    #   resp.authentication_profile.periodic_session_duration #=> Integer
+    #   resp.authentication_profile.max_session_duration #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeAuthenticationProfile AWS API Documentation
+    #
+    # @overload describe_authentication_profile(params = {})
+    # @param [Hash] params ({})
+    def describe_authentication_profile(params = {}, options = {})
+      req = build_request(:describe_authentication_profile, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -4585,6 +4639,8 @@ module Aws::Connect
     #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.name #=> String
     #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.value #=> String
     #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.proficiency_level #=> Float
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids #=> Array
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids[0] #=> String
     #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.comparison_operator #=> String
     #   resp.contact.routing_criteria.steps[0].expression.and_expression #=> Array
     #   resp.contact.routing_criteria.steps[0].expression.and_expression[0] #=> Types::Expression
@@ -7913,49 +7969,6 @@ module Aws::Connect
     #
     #     UI name: [Cases created][37]
     #
-    #   CONTACTS\_ABANDONED
-    #
-    #   : Unit: Count
-    #
-    #     Metric filter:
-    #
-    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
-    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
-    #
-    #     ^
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
-    #     RoutingStepExpression, Q in Connect
-    #
-    #     UI name: [Contact abandoned][38]
-    #
-    #   CONTACTS\_ABANDONED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts abandoned in X seconds][39]
-    #
-    #   CONTACTS\_ANSWERED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts answered in X seconds][40]
-    #
     #   CONTACTS\_CREATED
     #
     #   : Unit: Count
@@ -7965,7 +7978,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][41]
+    #     UI name: [Contacts created][38]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7981,7 +7994,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][42]
+    #     UI name: [API contacts handled][39]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7996,7 +8009,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][43]
+    #     UI name: [Contacts handled (connected to agent timestamp)][40]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -8006,7 +8019,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][43]
+    #     UI name: [Contacts hold disconnect][40]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -8015,7 +8028,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][44]
+    #     UI name: [Contacts hold agent disconnect][41]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -8024,7 +8037,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][45]
+    #     UI name: [Contacts hold customer disconnect][42]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -8033,7 +8046,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][45]
+    #     UI name: [Contacts put on hold][42]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -8042,7 +8055,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][46]
+    #     UI name: [Contacts transferred out external][43]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -8051,7 +8064,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][47]
+    #     UI name: [Contacts transferred out internal][44]
     #
     #   CONTACTS\_QUEUED
     #
@@ -8061,7 +8074,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][48]
+    #     UI name: [Contacts queued][45]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -8070,7 +8083,21 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][49]
+    #     UI name: [Contacts queued (enqueue timestamp)][46]
+    #
+    #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Q in
+    #     Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: This metric is not available in Amazon Connect admin
+    #     website.
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -8083,7 +8110,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts resolved in X][50]
+    #     UI name: [Contacts resolved in X][47]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -8093,7 +8120,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][51]
+    #     UI name: [Contacts transferred out][48]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8107,7 +8134,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][52]
+    #     UI name: [Contacts transferred out by agent][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8117,7 +8144,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][52]
+    #     UI name: [Contacts transferred out queue][49]
     #
     #   CURRENT\_CASES
     #
@@ -8127,7 +8154,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][53]
+    #     UI name: [Current cases][50]
     #
     #   FLOWS\_OUTCOME
     #
@@ -8139,7 +8166,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][54]
+    #     UI name: [Flows outcome][51]
     #
     #   FLOWS\_STARTED
     #
@@ -8150,7 +8177,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][55]
+    #     UI name: [Flows started][52]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -8162,7 +8189,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][56]
+    #     UI name: [Maximum flow time][53]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8172,7 +8199,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][57]
+    #     UI name: [Maximum queued time][54]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -8184,7 +8211,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][58]
+    #     UI name: [Minimum flow time][55]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8194,7 +8221,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][59]
+    #     UI name: [Cases resolved on first contact][56]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8202,7 +8229,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not on
+    #     the Historical Metrics UI.
     #
     #   PERCENT\_CONTACTS\_STEP\_JOINED
     #
@@ -8210,7 +8238,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not on
+    #     the Historical Metrics UI.
     #
     #   PERCENT\_FLOWS\_OUTCOME
     #
@@ -8224,7 +8253,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][60].
+    #     UI name: [Flows outcome percentage][57].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -8241,7 +8270,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][61]
+    #     UI name: [Non-talk time percent][58]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8254,7 +8283,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][62]
+    #     UI name: [Talk time percent][59]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8267,7 +8296,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][63]
+    #     UI name: [Agent talk time percent][60]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8280,7 +8309,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][64]
+    #     UI name: [Customer talk time percent][61]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8290,7 +8319,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][65]
+    #     UI name: [Cases reopened][62]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8300,7 +8329,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][66]
+    #     UI name: [Cases resolved][63]
     #
     #   SERVICE\_LEVEL
     #
@@ -8315,7 +8344,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Service level X][67]
+    #     UI name: [Service level X][64]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8323,7 +8352,8 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
-    #     UI name: Not available
+    #     UI name: This metric is available in Real-time Metrics UI but not on
+    #     the Historical Metrics UI.
     #
     #   SUM\_AFTER\_CONTACT\_WORK\_TIME
     #
@@ -8332,7 +8362,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][68]
+    #     UI name: [After contact work time][65]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8345,13 +8375,56 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][69]
+    #     UI name: [Agent API connecting time][66]
     #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
     #     metric.
     #
     #      </note>
     #
+    #   SUM\_CONTACTS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Metric filter:
+    #
+    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
+    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
+    #
+    #     ^
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
+    #     RoutingStepExpression, Q in Connect
+    #
+    #     UI name: [Contact abandoned][67]
+    #
+    #   SUM\_CONTACTS\_ABANDONED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts abandoned in X seconds][68]
+    #
+    #   SUM\_CONTACTS\_ANSWERED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts answered in X seconds][69]
+    #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
     #   : Unit: Seconds
@@ -8365,8 +8438,7 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
     #     UI name: [Agent on contact time][71]
     #
@@ -8386,8 +8458,7 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
     #     UI name: [Error status time][73]
     #
@@ -8499,38 +8570,38 @@ module Aws::Connect
     #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
     #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
     #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
     #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
     #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
     #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
@@ -8800,6 +8871,32 @@ module Aws::Connect
     # API only in the same Amazon Web Services Region where the Amazon
     # Connect instance was created.
     #
+    # Call the [DescribePhoneNumber][1] API to verify the status of a
+    # previous `ImportPhoneNumber` operation.
+    #
+    # If you plan to claim or import numbers and then release numbers
+    # frequently, contact us for a service quota exception. Otherwise, it is
+    # possible you will be blocked from claiming and releasing any more
+    # numbers until up to 180 days past the oldest number released has
+    # expired.
+    #
+    # By default you can claim or import and then release up to 200% of your
+    # maximum number of active phone numbers. If you claim or import and
+    # then release phone numbers using the UI or API during a rolling 180
+    # day cycle that exceeds 200% of your phone number service level quota,
+    # you will be blocked from claiming or importing any more numbers until
+    # 180 days past the oldest number released has expired.
+    #
+    # For example, if you already have 99 claimed or imported numbers and a
+    # service level quota of 99 phone numbers, and in any 180 day period you
+    # release 99, claim 99, and then release 99, you will have exceeded the
+    # 200% limit. At that point you are blocked from claiming any more
+    # numbers until you open an Amazon Web Services Support ticket.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribePhoneNumber.html
+    #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -9034,6 +9131,64 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change. To request access to this API, contact Amazon Web Services
+    # Support.
+    #
+    # Provides summary information about the authentication profiles in a
+    # specified Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @return [Types::ListAuthenticationProfilesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListAuthenticationProfilesResponse#authentication_profile_summary_list #authentication_profile_summary_list} => Array&lt;Types::AuthenticationProfileSummary&gt;
+    #   * {Types::ListAuthenticationProfilesResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_authentication_profiles({
+    #     instance_id: "InstanceId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.authentication_profile_summary_list #=> Array
+    #   resp.authentication_profile_summary_list[0].id #=> String
+    #   resp.authentication_profile_summary_list[0].arn #=> String
+    #   resp.authentication_profile_summary_list[0].name #=> String
+    #   resp.authentication_profile_summary_list[0].is_default #=> Boolean
+    #   resp.authentication_profile_summary_list[0].last_modified_time #=> Time
+    #   resp.authentication_profile_summary_list[0].last_modified_region #=> String
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAuthenticationProfiles AWS API Documentation
+    #
+    # @overload list_authentication_profiles(params = {})
+    # @param [Hash] params ({})
+    def list_authentication_profiles(params = {}, options = {})
+      req = build_request(:list_authentication_profiles, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -13440,7 +13595,7 @@ module Aws::Connect
     # Provides a pre-signed Amazon S3 URL in response for uploading your
     # content.
     #
-    # You may only use this API to upload attachments to a [Connect
+    # You may only use this API to upload attachments to an [Amazon Connect
     # Case][1].
     #
     #
@@ -13461,7 +13616,7 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @option params [required, String] :instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #
     # @option params [required, String] :file_name
     #   A case-sensitive name of the attached file being uploaded.
@@ -13569,14 +13724,20 @@ module Aws::Connect
     # chat durations. For more information, contact Amazon Web Services
     # Support.
     #
-    # For more information about chat, see [Chat][3] in the *Amazon Connect
-    # Administrator Guide*.
+    # For more information about chat, see the following topics in the
+    # *Amazon Connect Administrator Guide*:
+    #
+    # * [Concepts: Web and mobile messaging capabilities in Amazon
+    #   Connect][3]
+    #
+    # * [Amazon Connect Chat security best practices][4]
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
     # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
-    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/chat.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html
+    # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/security-best-practices.html#bp-security-chat
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -13878,9 +14039,19 @@ module Aws::Connect
     # chat message streaming][1] in the *Amazon Connect Administrator
     # Guide*.
     #
+    # For more information about chat, see the following topics in the
+    # *Amazon Connect Administrator Guide*:
+    #
+    # * [Concepts: Web and mobile messaging capabilities in Amazon
+    #   Connect][2]
+    #
+    # * [Amazon Connect Chat security best practices][3]
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-message-streaming.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/security-best-practices.html#bp-security-chat
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -14325,10 +14496,9 @@ module Aws::Connect
     # @option params [required, String] :contact_flow_id
     #   The identifier of the flow for the call. To see the ContactFlowId in
     #   the Amazon Connect admin website, on the navigation menu go to
-    #   **Routing**, **Contact Flows**. Choose the flow. On the flow page,
-    #   under the name of the flow, choose **Show additional flow
-    #   information**. The ContactFlowId is the last part of the ARN, shown
-    #   here in bold:
+    #   **Routing**, **Flows**. Choose the flow. On the flow page, under the
+    #   name of the flow, choose **Show additional flow information**. The
+    #   ContactFlowId is the last part of the ARN, shown here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #
@@ -14971,6 +15141,84 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change. To request access to this API, contact Amazon Web Services
+    # Support.
+    #
+    # Updates the selected authentication profile.
+    #
+    # @option params [required, String] :authentication_profile_id
+    #   A unique identifier for the authentication profile.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :name
+    #   The name for the authentication profile.
+    #
+    # @option params [String] :description
+    #   The description for the authentication profile.
+    #
+    # @option params [Array<String>] :allowed_ips
+    #   A list of IP address range strings that are allowed to access the
+    #   instance. For more information on how to configure IP addresses,
+    #   see[Configure session timeouts][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #
+    # @option params [Array<String>] :blocked_ips
+    #   A list of IP address range strings that are blocked from accessing the
+    #   instance. For more information on how to configure IP addresses, For
+    #   more information on how to configure IP addresses, see [Configure
+    #   IP-based access control][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
+    #
+    # @option params [Integer] :periodic_session_duration
+    #   The short lived session duration configuration for users logged in to
+    #   Amazon Connect, in minutes. This value determines the maximum possible
+    #   time before an agent is authenticated. For more information, For more
+    #   information on how to configure IP addresses, see [Configure session
+    #   timeouts][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_authentication_profile({
+    #     authentication_profile_id: "AuthenticationProfileId", # required
+    #     instance_id: "InstanceId", # required
+    #     name: "AuthenticationProfileName",
+    #     description: "AuthenticationProfileDescription",
+    #     allowed_ips: ["IpCidr"],
+    #     blocked_ips: ["IpCidr"],
+    #     periodic_session_duration: 1,
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateAuthenticationProfile AWS API Documentation
+    #
+    # @overload update_authentication_profile(params = {})
+    # @param [Hash] params ({})
+    def update_authentication_profile(params = {}, options = {})
+      req = build_request(:update_authentication_profile, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -17493,7 +17741,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.164.0'
+      context[:gem_version] = '1.166.0'
       Seahorse::Client::Request.new(handlers, context)
     end