aws-sdk-connect 1.157.0 → 1.158.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +347 -54
- data/lib/aws-sdk-connect/client_api.rb +105 -0
- data/lib/aws-sdk-connect/endpoints.rb +28 -0
- data/lib/aws-sdk-connect/plugins/endpoints.rb +4 -0
- data/lib/aws-sdk-connect/types.rb +359 -60
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +102 -0
- data/sig/types.rbs +62 -0
- metadata +2 -2
@@ -2036,6 +2036,10 @@ module Aws::Connect
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# The type of flow.
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# @return [String]
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#
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# @!attribute [rw] status
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# The status of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] description
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# The description of the flow.
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# @return [String]
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@@ -2065,6 +2069,7 @@ module Aws::Connect
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:name,
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:type,
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:state,
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:status,
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:description,
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:content,
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:tags)
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@@ -2128,6 +2133,60 @@ module Aws::Connect
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include Aws::Structure
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end
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# The search criteria to be used to return flow modules.
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#
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# @!attribute [rw] or_conditions
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# A list of conditions which would be applied together with an `OR`
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# condition.
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# @return [Array<Types::ContactFlowModuleSearchCriteria>]
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#
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# @!attribute [rw] and_conditions
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# A list of conditions which would be applied together with an `AND`
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# condition.
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# @return [Array<Types::ContactFlowModuleSearchCriteria>]
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#
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name` and
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# `description`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSearchCriteria AWS API Documentation
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#
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class ContactFlowModuleSearchCriteria < Struct.new(
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:or_conditions,
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:and_conditions,
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:string_condition)
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SENSITIVE = []
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include Aws::Structure
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end
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# The search criteria to be used to return flow modules.
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#
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# @!attribute [rw] tag_filter
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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# where:
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#
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# * Top level list specifies conditions that need to be applied with
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# `OR` operator
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#
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# * Inner list specifies conditions that need to be applied with `AND`
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# operator.
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# @return [Types::ControlPlaneTagFilter]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSearchFilter AWS API Documentation
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#
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class ContactFlowModuleSearchFilter < Struct.new(
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:tag_filter)
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SENSITIVE = []
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include Aws::Structure
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end
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# Contains summary information about a flow.
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#
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# @!attribute [rw] id
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@@ -2170,6 +2229,75 @@ module Aws::Connect
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include Aws::Structure
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end
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# The search criteria to be used to return contact flows.
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#
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# @!attribute [rw] or_conditions
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# A list of conditions which would be applied together with an `OR`
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# condition.
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# @return [Array<Types::ContactFlowSearchCriteria>]
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#
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# @!attribute [rw] and_conditions
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# A list of conditions which would be applied together with an `AND`
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# condition.
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# @return [Array<Types::ContactFlowSearchCriteria>]
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#
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# @!attribute [rw] string_condition
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# A leaf node condition which can be used to specify a string
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# condition.
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#
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# <note markdown="1"> The currently supported values for `FieldName` are `name` and
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# `description`.
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#
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# </note>
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# @return [Types::StringCondition]
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#
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# @!attribute [rw] type_condition
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# The type of flow.
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# @return [String]
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#
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# @!attribute [rw] state_condition
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# The state of the flow.
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# @return [String]
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#
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# @!attribute [rw] status_condition
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# The status of the flow.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSearchCriteria AWS API Documentation
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#
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class ContactFlowSearchCriteria < Struct.new(
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:or_conditions,
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:and_conditions,
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:string_condition,
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:type_condition,
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:state_condition,
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:status_condition)
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SENSITIVE = []
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include Aws::Structure
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end
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# Filters to be applied to search results.
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#
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# @!attribute [rw] tag_filter
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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# where:
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#
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# * Top level list specifies conditions that need to be applied with
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# `OR` operator
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#
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# * Inner list specifies conditions that need to be applied with `AND`
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# operator.
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# @return [Types::ControlPlaneTagFilter]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSearchFilter AWS API Documentation
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#
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class ContactFlowSearchFilter < Struct.new(
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:tag_filter)
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SENSITIVE = []
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include Aws::Structure
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end
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# Contains summary information about a flow.
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#
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# You can also create and update flows using the [Amazon Connect Flow
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# The type of flow.
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# @return [String]
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#
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# @!attribute [rw] contact_flow_status
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# The status of the contact flow.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
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#
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class ContactFlowSummary < Struct.new(
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:arn,
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:name,
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:contact_flow_type,
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:contact_flow_state
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:contact_flow_state,
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:contact_flow_status)
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SENSITIVE = []
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include Aws::Structure
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end
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# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html
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# @return [String]
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#
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# @!attribute [rw] status
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# Indicates the flow status as either `SAVED` or `PUBLISHED`. The
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# `PUBLISHED` status will initiate validation on the content. the
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# `SAVED` status does not initiate validation of the content. `SAVED`
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# \| `PUBLISHED`.
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# @return [String]
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#
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# @!attribute [rw] tags
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# The tags used to organize, track, or control access for this
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# resource. For example, \\\{ "Tags": \\\{"key1":"value1",
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:type,
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:description,
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:content,
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:status,
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:tags)
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SENSITIVE = []
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include Aws::Structure
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#
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# @!attribute [rw] url_expiry_in_seconds
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# Optional override for the expiry of the pre-signed S3 URL in
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# seconds.
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# seconds. The default value is 300.
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# @return [Integer]
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#
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# @!attribute [rw] associated_resource_arn
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# The resource to which the attached file is (being) uploaded to.
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# [Cases][1] are the only current supported resource.
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#
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# <note markdown="1"> This value must be a valid ARN.
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#
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# </note>
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# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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# `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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#
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# * **Filter values**: A maximum of 100 filter values are supported in
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# a single request. VOICE, CHAT, and TASK are valid `filterValue`
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# JSON string fields must be sorted in ascending order and JSON
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# array order should be kept as is.
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#
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# `Q_CONNECT_ENABLED`. TRUE and FALSE are the only valid
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# filterValues for the `Q_CONNECT_ENABLED` filter key.
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#
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# * TRUE includes all contacts that had Amazon Q in Connect enabled
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# as part of the flow.
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#
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# * FALSE includes all contacts that did not have Amazon Q in
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# Connect enabled as part of the flow
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#
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# This filter is available only for contact record-driven metrics.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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# `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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# @return [Array<String>]
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#
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# @!attribute [rw] metrics
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Abandonment rate][2]
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#
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average queue abandon time][12]
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#
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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# Agent, Agent Hierarchy, Q in Connect
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#
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# UI name: [Average active time][13]
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#
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average after contact work time][14]
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#
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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# Agent, Agent Hierarchy, Q in Connect
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#
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# UI name: [Average agent pause time][16]
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#
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average contact duration][19]
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#
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average conversation duration][20]
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average agent greeting time][21]
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average customer hold time][23]
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#
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#
|
8639
8788
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8640
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8789
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8790
|
+
# Q in Connect
|
8641
8791
|
#
|
8642
8792
|
# UI name: [Average customer hold time all contacts][24]
|
8643
8793
|
#
|
@@ -8647,7 +8797,7 @@ module Aws::Connect
|
|
8647
8797
|
#
|
8648
8798
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8649
8799
|
# Agent, Agent Hierarchy, Feature,
|
8650
|
-
# contact/segmentAttributes/connect:Subtype
|
8800
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8651
8801
|
#
|
8652
8802
|
# UI name: [Average holds][25]
|
8653
8803
|
#
|
@@ -8660,7 +8810,8 @@ module Aws::Connect
|
|
8660
8810
|
# : Unit: Seconds
|
8661
8811
|
#
|
8662
8812
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8663
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8813
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8814
|
+
# Q in Connect
|
8664
8815
|
#
|
8665
8816
|
# UI name: [Average agent interaction and customer hold time][26]
|
8666
8817
|
#
|
@@ -8671,7 +8822,7 @@ module Aws::Connect
|
|
8671
8822
|
# Valid metric filter key: `INITIATION_METHOD`
|
8672
8823
|
#
|
8673
8824
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8674
|
-
# Feature, contact/segmentAttributes/connect:Subtype
|
8825
|
+
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8675
8826
|
#
|
8676
8827
|
# UI name: [Average agent interaction time][27]
|
8677
8828
|
#
|
@@ -8687,7 +8838,8 @@ module Aws::Connect
|
|
8687
8838
|
# Unit: Count
|
8688
8839
|
#
|
8689
8840
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8690
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8841
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8842
|
+
# Q in Connect
|
8691
8843
|
#
|
8692
8844
|
# UI name: [Average agent interruptions][28]
|
8693
8845
|
#
|
@@ -8699,7 +8851,8 @@ module Aws::Connect
|
|
8699
8851
|
# Unit: Seconds
|
8700
8852
|
#
|
8701
8853
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8702
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8854
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8855
|
+
# Q in Connect
|
8703
8856
|
#
|
8704
8857
|
# UI name: [Average agent interruption time][29]
|
8705
8858
|
#
|
@@ -8711,7 +8864,8 @@ module Aws::Connect
|
|
8711
8864
|
# Unit: Seconds
|
8712
8865
|
#
|
8713
8866
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8714
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8867
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8868
|
+
# Q in Connect
|
8715
8869
|
#
|
8716
8870
|
# UI name: [Average non-talk time][30]
|
8717
8871
|
#
|
@@ -8720,7 +8874,7 @@ module Aws::Connect
|
|
8720
8874
|
# : Unit: Seconds
|
8721
8875
|
#
|
8722
8876
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8723
|
-
# Feature, contact/segmentAttributes/connect:Subtype
|
8877
|
+
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8724
8878
|
#
|
8725
8879
|
# UI name: [Average queue answer time][31]
|
8726
8880
|
#
|
@@ -8733,7 +8887,7 @@ module Aws::Connect
|
|
8733
8887
|
# : Unit: Seconds
|
8734
8888
|
#
|
8735
8889
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8736
|
-
# contact/segmentAttributes/connect:Subtype
|
8890
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8737
8891
|
#
|
8738
8892
|
# UI name: [Average resolution time][32]
|
8739
8893
|
#
|
@@ -8745,7 +8899,8 @@ module Aws::Connect
|
|
8745
8899
|
# Unit: Seconds
|
8746
8900
|
#
|
8747
8901
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8748
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8902
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8903
|
+
# Q in Connect
|
8749
8904
|
#
|
8750
8905
|
# UI name: [Average talk time][33]
|
8751
8906
|
#
|
@@ -8757,7 +8912,8 @@ module Aws::Connect
|
|
8757
8912
|
# Unit: Seconds
|
8758
8913
|
#
|
8759
8914
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8760
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8915
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8916
|
+
# Q in Connect
|
8761
8917
|
#
|
8762
8918
|
# UI name: [Average agent talk time][34]
|
8763
8919
|
#
|
@@ -8769,7 +8925,8 @@ module Aws::Connect
|
|
8769
8925
|
# Unit: Seconds
|
8770
8926
|
#
|
8771
8927
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8772
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8928
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8929
|
+
# Q in Connect
|
8773
8930
|
#
|
8774
8931
|
# UI name: [Average customer talk time][35]
|
8775
8932
|
#
|
@@ -8789,7 +8946,7 @@ module Aws::Connect
|
|
8789
8946
|
#
|
8790
8947
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8791
8948
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8792
|
-
# RoutingStepExpression
|
8949
|
+
# RoutingStepExpression, Q in Connect
|
8793
8950
|
#
|
8794
8951
|
# UI name: [Contact abandoned][37]
|
8795
8952
|
#
|
@@ -8800,7 +8957,7 @@ module Aws::Connect
|
|
8800
8957
|
# Valid metric filter key: `INITIATION_METHOD`
|
8801
8958
|
#
|
8802
8959
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8803
|
-
# Feature, contact/segmentAttributes/connect:Subtype
|
8960
|
+
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8804
8961
|
#
|
8805
8962
|
# UI name: [Contacts created][38]
|
8806
8963
|
#
|
@@ -8816,7 +8973,8 @@ module Aws::Connect
|
|
8816
8973
|
#
|
8817
8974
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8818
8975
|
# Agent, Agent Hierarchy, Feature,
|
8819
|
-
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
|
8976
|
+
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
|
8977
|
+
# Q in Connect
|
8820
8978
|
#
|
8821
8979
|
# UI name: [API contacts handled][39]
|
8822
8980
|
#
|
@@ -8831,7 +8989,7 @@ module Aws::Connect
|
|
8831
8989
|
# Valid metric filter key: `INITIATION_METHOD`
|
8832
8990
|
#
|
8833
8991
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
8834
|
-
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
8992
|
+
# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
|
8835
8993
|
#
|
8836
8994
|
# UI name: [Contacts handled (connected to agent timestamp)][40]
|
8837
8995
|
#
|
@@ -8840,7 +8998,8 @@ module Aws::Connect
|
|
8840
8998
|
# : Unit: Count
|
8841
8999
|
#
|
8842
9000
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8843
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9001
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9002
|
+
# Q in Connect
|
8844
9003
|
#
|
8845
9004
|
# UI name: [Contacts hold disconnect][40]
|
8846
9005
|
#
|
@@ -8849,7 +9008,7 @@ module Aws::Connect
|
|
8849
9008
|
# : Unit: Count
|
8850
9009
|
#
|
8851
9010
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8852
|
-
# Agent, Agent Hierarchy
|
9011
|
+
# Agent, Agent Hierarchy, Q in Connect
|
8853
9012
|
#
|
8854
9013
|
# UI name: [Contacts hold agent disconnect][41]
|
8855
9014
|
#
|
@@ -8858,7 +9017,7 @@ module Aws::Connect
|
|
8858
9017
|
# : Unit: Count
|
8859
9018
|
#
|
8860
9019
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8861
|
-
# Agent, Agent Hierarchy
|
9020
|
+
# Agent, Agent Hierarchy, Q in Connect
|
8862
9021
|
#
|
8863
9022
|
# UI name: [Contacts hold customer disconnect][42]
|
8864
9023
|
#
|
@@ -8867,7 +9026,7 @@ module Aws::Connect
|
|
8867
9026
|
# : Unit: Count
|
8868
9027
|
#
|
8869
9028
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8870
|
-
# Agent, Agent Hierarchy
|
9029
|
+
# Agent, Agent Hierarchy, Q in Connect
|
8871
9030
|
#
|
8872
9031
|
# UI name: [Contacts put on hold][42]
|
8873
9032
|
#
|
@@ -8876,7 +9035,7 @@ module Aws::Connect
|
|
8876
9035
|
# : Unit: Count
|
8877
9036
|
#
|
8878
9037
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8879
|
-
# Agent, Agent Hierarchy
|
9038
|
+
# Agent, Agent Hierarchy, Q in Connect
|
8880
9039
|
#
|
8881
9040
|
# UI name: [Contacts transferred out external][43]
|
8882
9041
|
#
|
@@ -8885,7 +9044,7 @@ module Aws::Connect
|
|
8885
9044
|
# : Unit: Percent
|
8886
9045
|
#
|
8887
9046
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8888
|
-
# Agent, Agent Hierarchy
|
9047
|
+
# Agent, Agent Hierarchy, Q in Connect
|
8889
9048
|
#
|
8890
9049
|
# UI name: [Contacts transferred out internal][44]
|
8891
9050
|
#
|
@@ -8894,7 +9053,8 @@ module Aws::Connect
|
|
8894
9053
|
# : Unit: Count
|
8895
9054
|
#
|
8896
9055
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8897
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9056
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9057
|
+
# Q in Connect
|
8898
9058
|
#
|
8899
9059
|
# UI name: [Contacts queued][45]
|
8900
9060
|
#
|
@@ -8912,7 +9072,7 @@ module Aws::Connect
|
|
8912
9072
|
# : Unit: Count
|
8913
9073
|
#
|
8914
9074
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8915
|
-
# contact/segmentAttributes/connect:Subtype
|
9075
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8916
9076
|
#
|
8917
9077
|
# Threshold: For `ThresholdValue` enter any whole number from 1 to
|
8918
9078
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -8926,7 +9086,7 @@ module Aws::Connect
|
|
8926
9086
|
#
|
8927
9087
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8928
9088
|
# Agent, Agent Hierarchy, Feature,
|
8929
|
-
# contact/segmentAttributes/connect:Subtype
|
9089
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8930
9090
|
#
|
8931
9091
|
# UI name: [Contacts transferred out][48]
|
8932
9092
|
#
|
@@ -8939,7 +9099,8 @@ module Aws::Connect
|
|
8939
9099
|
# : Unit: Count
|
8940
9100
|
#
|
8941
9101
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8942
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9102
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9103
|
+
# Q in Connect
|
8943
9104
|
#
|
8944
9105
|
# UI name: [Contacts transferred out by agent][49]
|
8945
9106
|
#
|
@@ -8948,7 +9109,8 @@ module Aws::Connect
|
|
8948
9109
|
# : Unit: Count
|
8949
9110
|
#
|
8950
9111
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8951
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9112
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9113
|
+
# Q in Connect
|
8952
9114
|
#
|
8953
9115
|
# UI name: [Contacts transferred out queue][49]
|
8954
9116
|
#
|
@@ -8967,7 +9129,8 @@ module Aws::Connect
|
|
8967
9129
|
# : Unit: Seconds
|
8968
9130
|
#
|
8969
9131
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8970
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9132
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9133
|
+
# Q in Connect
|
8971
9134
|
#
|
8972
9135
|
# UI name: [Maximum queued time][51]
|
8973
9136
|
#
|
@@ -9005,7 +9168,8 @@ module Aws::Connect
|
|
9005
9168
|
# Unit: Percentage
|
9006
9169
|
#
|
9007
9170
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9008
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9171
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9172
|
+
# Q in Connect
|
9009
9173
|
#
|
9010
9174
|
# UI name: [Non-talk time percent][53]
|
9011
9175
|
#
|
@@ -9017,7 +9181,8 @@ module Aws::Connect
|
|
9017
9181
|
# Unit: Percentage
|
9018
9182
|
#
|
9019
9183
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9020
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9184
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9185
|
+
# Q in Connect
|
9021
9186
|
#
|
9022
9187
|
# UI name: [Talk time percent][54]
|
9023
9188
|
#
|
@@ -9029,7 +9194,8 @@ module Aws::Connect
|
|
9029
9194
|
# Unit: Percentage
|
9030
9195
|
#
|
9031
9196
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9032
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9197
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9198
|
+
# Q in Connect
|
9033
9199
|
#
|
9034
9200
|
# UI name: [Agent talk time percent][55]
|
9035
9201
|
#
|
@@ -9041,7 +9207,8 @@ module Aws::Connect
|
|
9041
9207
|
# Unit: Percentage
|
9042
9208
|
#
|
9043
9209
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9044
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9210
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9211
|
+
# Q in Connect
|
9045
9212
|
#
|
9046
9213
|
# UI name: [Customer talk time percent][56]
|
9047
9214
|
#
|
@@ -9071,7 +9238,8 @@ module Aws::Connect
|
|
9071
9238
|
#
|
9072
9239
|
# Unit: Percent
|
9073
9240
|
#
|
9074
|
-
# Valid groupings and filters: Queue, Channel, Routing Profile
|
9241
|
+
# Valid groupings and filters: Queue, Channel, Routing Profile, Q in
|
9242
|
+
# Connect
|
9075
9243
|
#
|
9076
9244
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9077
9245
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -9092,7 +9260,7 @@ module Aws::Connect
|
|
9092
9260
|
# : Unit: Seconds
|
9093
9261
|
#
|
9094
9262
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9095
|
-
# Agent, Agent Hierarchy
|
9263
|
+
# Agent, Agent Hierarchy, Q in Connect
|
9096
9264
|
#
|
9097
9265
|
# UI name: [After contact work time][60]
|
9098
9266
|
#
|
@@ -9119,7 +9287,7 @@ module Aws::Connect
|
|
9119
9287
|
# : Unit: Seconds
|
9120
9288
|
#
|
9121
9289
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9122
|
-
# Agent, Agent Hierarchy
|
9290
|
+
# Agent, Agent Hierarchy, Q in Connect
|
9123
9291
|
#
|
9124
9292
|
# UI name: [Contact flow time][62]
|
9125
9293
|
#
|
@@ -9137,7 +9305,7 @@ module Aws::Connect
|
|
9137
9305
|
# : Unit: Count
|
9138
9306
|
#
|
9139
9307
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9140
|
-
# contact/segmentAttributes/connect:Subtype
|
9308
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9141
9309
|
#
|
9142
9310
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9143
9311
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -9150,7 +9318,7 @@ module Aws::Connect
|
|
9150
9318
|
# : Unit: Count
|
9151
9319
|
#
|
9152
9320
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9153
|
-
# contact/segmentAttributes/connect:Subtype
|
9321
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9154
9322
|
#
|
9155
9323
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9156
9324
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -9165,7 +9333,8 @@ module Aws::Connect
|
|
9165
9333
|
# Unit: Count
|
9166
9334
|
#
|
9167
9335
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9168
|
-
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
9336
|
+
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9337
|
+
# Q in Connect
|
9169
9338
|
#
|
9170
9339
|
# UI name: [Contact disconnected][66]
|
9171
9340
|
#
|
@@ -9183,7 +9352,7 @@ module Aws::Connect
|
|
9183
9352
|
# : Unit: Seconds
|
9184
9353
|
#
|
9185
9354
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9186
|
-
# Agent, Agent Hierarchy
|
9355
|
+
# Agent, Agent Hierarchy, Q in Connect
|
9187
9356
|
#
|
9188
9357
|
# UI name: [Contact handle time][68]
|
9189
9358
|
#
|
@@ -9192,7 +9361,7 @@ module Aws::Connect
|
|
9192
9361
|
# : Unit: Count
|
9193
9362
|
#
|
9194
9363
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9195
|
-
# Agent, Agent Hierarchy
|
9364
|
+
# Agent, Agent Hierarchy, Q in Connect
|
9196
9365
|
#
|
9197
9366
|
# UI name: [Customer hold time][69]
|
9198
9367
|
#
|
@@ -9210,7 +9379,7 @@ module Aws::Connect
|
|
9210
9379
|
# : Unit: Seconds
|
9211
9380
|
#
|
9212
9381
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9213
|
-
# Agent, Agent Hierarchy
|
9382
|
+
# Agent, Agent Hierarchy, Q in Connect
|
9214
9383
|
#
|
9215
9384
|
# UI name: [Agent interaction and hold time][71]
|
9216
9385
|
#
|
@@ -9246,7 +9415,7 @@ module Aws::Connect
|
|
9246
9415
|
# : Unit: Count
|
9247
9416
|
#
|
9248
9417
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9249
|
-
# contact/segmentAttributes/connect:Subtype
|
9418
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9250
9419
|
#
|
9251
9420
|
# UI name: [Callback attempts][75]
|
9252
9421
|
#
|
@@ -16124,6 +16293,136 @@ module Aws::Connect
|
|
16124
16293
|
include Aws::Structure
|
16125
16294
|
end
|
16126
16295
|
|
16296
|
+
# @!attribute [rw] instance_id
|
16297
|
+
# The identifier of the Amazon Connect instance. You can find the
|
16298
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
16299
|
+
# @return [String]
|
16300
|
+
#
|
16301
|
+
# @!attribute [rw] next_token
|
16302
|
+
# The token for the next set of results. Use the value returned in the
|
16303
|
+
# previous response in the next request to retrieve the next set of
|
16304
|
+
# results.
|
16305
|
+
# @return [String]
|
16306
|
+
#
|
16307
|
+
# @!attribute [rw] max_results
|
16308
|
+
# The maximum number of results to return per page.
|
16309
|
+
# @return [Integer]
|
16310
|
+
#
|
16311
|
+
# @!attribute [rw] search_filter
|
16312
|
+
# Filters to be applied to search results.
|
16313
|
+
# @return [Types::ContactFlowModuleSearchFilter]
|
16314
|
+
#
|
16315
|
+
# @!attribute [rw] search_criteria
|
16316
|
+
# The search criteria to be used to return contact flow modules.
|
16317
|
+
#
|
16318
|
+
# <note markdown="1"> The `name` and `description` fields support "contains" queries
|
16319
|
+
# with a minimum of 2 characters and a maximum of 25 characters. Any
|
16320
|
+
# queries with character lengths outside of this range will result in
|
16321
|
+
# invalid results.
|
16322
|
+
#
|
16323
|
+
# </note>
|
16324
|
+
# @return [Types::ContactFlowModuleSearchCriteria]
|
16325
|
+
#
|
16326
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModulesRequest AWS API Documentation
|
16327
|
+
#
|
16328
|
+
class SearchContactFlowModulesRequest < Struct.new(
|
16329
|
+
:instance_id,
|
16330
|
+
:next_token,
|
16331
|
+
:max_results,
|
16332
|
+
:search_filter,
|
16333
|
+
:search_criteria)
|
16334
|
+
SENSITIVE = []
|
16335
|
+
include Aws::Structure
|
16336
|
+
end
|
16337
|
+
|
16338
|
+
# @!attribute [rw] contact_flow_modules
|
16339
|
+
# The search criteria to be used to return contact flow modules.
|
16340
|
+
# @return [Array<Types::ContactFlowModule>]
|
16341
|
+
#
|
16342
|
+
# @!attribute [rw] next_token
|
16343
|
+
# If there are additional results, this is the token for the next set
|
16344
|
+
# of results.
|
16345
|
+
# @return [String]
|
16346
|
+
#
|
16347
|
+
# @!attribute [rw] approximate_total_count
|
16348
|
+
# The total number of contact flows which matched your search query.
|
16349
|
+
# @return [Integer]
|
16350
|
+
#
|
16351
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModulesResponse AWS API Documentation
|
16352
|
+
#
|
16353
|
+
class SearchContactFlowModulesResponse < Struct.new(
|
16354
|
+
:contact_flow_modules,
|
16355
|
+
:next_token,
|
16356
|
+
:approximate_total_count)
|
16357
|
+
SENSITIVE = []
|
16358
|
+
include Aws::Structure
|
16359
|
+
end
|
16360
|
+
|
16361
|
+
# @!attribute [rw] instance_id
|
16362
|
+
# The identifier of the Amazon Connect instance. You can find the
|
16363
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
16364
|
+
# @return [String]
|
16365
|
+
#
|
16366
|
+
# @!attribute [rw] next_token
|
16367
|
+
# The token for the next set of results. Use the value returned in the
|
16368
|
+
# previous response in the next request to retrieve the next set of
|
16369
|
+
# results.
|
16370
|
+
# @return [String]
|
16371
|
+
#
|
16372
|
+
# @!attribute [rw] max_results
|
16373
|
+
# The maximum number of results to return per page.
|
16374
|
+
# @return [Integer]
|
16375
|
+
#
|
16376
|
+
# @!attribute [rw] search_filter
|
16377
|
+
# Filters to be applied to search results.
|
16378
|
+
# @return [Types::ContactFlowSearchFilter]
|
16379
|
+
#
|
16380
|
+
# @!attribute [rw] search_criteria
|
16381
|
+
# The search criteria to be used to return flows.
|
16382
|
+
#
|
16383
|
+
# <note markdown="1"> The `name` and `description` fields support "contains" queries
|
16384
|
+
# with a minimum of 2 characters and a maximum of 25 characters. Any
|
16385
|
+
# queries with character lengths outside of this range will result in
|
16386
|
+
# invalid results.
|
16387
|
+
#
|
16388
|
+
# </note>
|
16389
|
+
# @return [Types::ContactFlowSearchCriteria]
|
16390
|
+
#
|
16391
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowsRequest AWS API Documentation
|
16392
|
+
#
|
16393
|
+
class SearchContactFlowsRequest < Struct.new(
|
16394
|
+
:instance_id,
|
16395
|
+
:next_token,
|
16396
|
+
:max_results,
|
16397
|
+
:search_filter,
|
16398
|
+
:search_criteria)
|
16399
|
+
SENSITIVE = []
|
16400
|
+
include Aws::Structure
|
16401
|
+
end
|
16402
|
+
|
16403
|
+
# @!attribute [rw] contact_flows
|
16404
|
+
# Information about the contact flows.
|
16405
|
+
# @return [Array<Types::ContactFlow>]
|
16406
|
+
#
|
16407
|
+
# @!attribute [rw] next_token
|
16408
|
+
# If there are additional results, this is the token for the next set
|
16409
|
+
# of results.
|
16410
|
+
# @return [String]
|
16411
|
+
#
|
16412
|
+
# @!attribute [rw] approximate_total_count
|
16413
|
+
# The total number of contact flows which matched your search query.
|
16414
|
+
# @return [Integer]
|
16415
|
+
#
|
16416
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowsResponse AWS API Documentation
|
16417
|
+
#
|
16418
|
+
class SearchContactFlowsResponse < Struct.new(
|
16419
|
+
:contact_flows,
|
16420
|
+
:next_token,
|
16421
|
+
:approximate_total_count)
|
16422
|
+
SENSITIVE = []
|
16423
|
+
include Aws::Structure
|
16424
|
+
end
|
16425
|
+
|
16127
16426
|
# @!attribute [rw] instance_id
|
16128
16427
|
# The identifier of Amazon Connect instance. You can find the instance
|
16129
16428
|
# ID in the Amazon Resource Name (ARN) of the instance.
|
@@ -17451,7 +17750,7 @@ module Aws::Connect
|
|
17451
17750
|
#
|
17452
17751
|
# @!attribute [rw] url_expiry_in_seconds
|
17453
17752
|
# Optional override for the expiry of the pre-signed S3 URL in
|
17454
|
-
# seconds.
|
17753
|
+
# seconds. The default value is 300.
|
17455
17754
|
# @return [Integer]
|
17456
17755
|
#
|
17457
17756
|
# @!attribute [rw] file_use_case_type
|